Near Temple, TX 76502
Tyler
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for washer needing previously diagnosed water inlet valve. Upon dissassembling and installing needed part I was then able to reassemble and test unit in consumer mode as well as diagnostics. Unit cycled through each setting as designed with no leaks before during or after repair. As a side note all though the drain pump was functioning and pump water out quickly, it sounds muncher loud than it needed to be. I took out filter and verified not was jammed in pump. Ran another test and pump still functioning as designed even with the loud noise
Near Waco, TX 76708
Jonathan
Job Details: 12/31/2020
MICROWAVE GE JVM3160DF4WW "I called GE Techline and spoke to Bill SR# 05050329. He advised that the issue was either with the latch and door assembly as seen in service pointer RA04-19 or with the high voltage components. He advised to replace the door latch, switches, and door prior to any other repair due to this being an ongoing issue with microwaves within the customers range. He then advise if further issues process to bring a transformer, magnetron, capacitor, diode, and control. Ordering parts and office will need authorization for the repair due to extensive repair cost. Office will also need to contact customer when parts are made available due to out of stock parts if authorization is given. Please schedule for two hours due to potential excessive repair.; ordrng 1 WB06X10610 (latch board) and 1 WB56X32791 (DOOR)"
Near San Marcos, TX 78666
Andrew
Job Details: 12/31/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for door coming loose. Found adhesive on glass door is no longer sticking causing glass to separate a bit when opening. Spoke with CS and recommend using double sided tape. Also recommended ordering the outer glass door. Office to reschedule.; ordrng 1 DOUBLESIDEDTAPE (DOUBLE SIDED TAPE) and 1 W11176456 (glass-door)
Near Waco, TX 76708
Jonathan
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for a microwave with a dented door. Inspected unit and work area. Confirmed customers complaint and replaced door. Tested unit and unit is working as designed. Call complete.
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for vibration during use, upon inspection found the starting spin was wobbly, all functions of spin worked correctly, spoke with Techline and was instructed to replaced ACU and if that doesn’t work we will need to instruct customer on proper balancing. # 7729629018; ordrng 1 W11322905 (ACU)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Near Austin, TX 78744
Leonardo
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for unit getting to hot. Test water for one minute water temp 69° going in and after a minute water for to 133° with in range. Called Techline and ran sams test and let Techline unit working as designed sr#7729627981 job complete.
Near Austin, TX 78723
Jacob
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for unit shaking during washing cycle. Asked customer how big there loads were and customer said to the top of the drum. Advised them to not go that far, to only go at half way with the tub as any bigger load will cause the unit to shake and go out of balance. Found that the unit was off balance and needed to be re leveled. Re leveled unit. Tested unit in rinse and spin, and shake was back to normal. No issues at this time. Job complete"
Near Austin, TX 78717
Wesley
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Unit in 14201 cosmetic issue could be corrected without door replacement. Repaired by aligning and cleaning smudge. All checks good.
Near Round Rock, TX 78665
David S
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I tested the unit and found it working as designed. I spoke to the customer about getting the unit reconnected to the WiFi and whirlpool application. Job complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site to test unit for not draining. Found unit was not draining. Unable to work further on unit because of flooring(took pics). Customer said tile has to be removed to have unit pulled in and out. Space was too tight to replace drain pump. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 12/30/2020
RANGE KITCHENAID KSEG700ESS3 Arrived on site for customer complaint of oven not working found failed control at terminal and burnt wire harness. Ordering parts research for filter/noise board at terminal block (see photo) and parts research for main wire harness. ; ordrng 1 Cnote (Parts research main harness and control for terminal block see photo) and 1 Cnote (Office to reschedule)
Near Kyle, TX 78640
Jacob
Job Details: 12/30/2020
DRYER MAYTAG MEDB835DW4 "Arrived onsite for unit not powering on. Tested unit. Found no power to unit. Checked voltage, getting 240v. Upon further inspection, found that the controls were not working and that the wires to terminal block were not placed in the correct position. Re did wires to terminal block. Ordered parts. Office to reschedule.; ordrng 1 W10622102 (console) and 1 W11098430 (cntrl-elec)"
Near Killeen, TX 76542
Tyler
Job Details: 12/30/2020
DRYER GE GTD33EASK0WW ArRived on site for dryer taking too long to heat according to the customer upon arrival. Upon arrival I ran a diagnostic check on the unit and found that there are no error codes and upon further inspection after disassembling the vent hose from the unit ran a test cycle to ensure if the dryer is heating correctly or not and found that the temperatures did fluctuate within safe ranges as designed. I then use the test pressure kit and reconnected the venting and disconnected it repeatedly and did find that the unit had a clog inside the wall of the house I was able to go outside and locate the venting on top of the roof in front of the front door and could visually see that the venting was clogged inside the house they’re in from the customer that they would need to get a dryer vent cleaning done in order to resolve the issue but at that point once they do the dryer will work as designed
Near Austin, TX 78759
David
Job Details: 12/30/2020
DISHWASHER GE PDT855SMJ0ES "Arrived on site to follow up and install previously diagnosed parts. Installed drain pan and tried to run unit. Got no functions at all. Saw leaking hose on wash motor and replaced it. Replaced drain pump as well. Ran unit and no functions would run. Replaced broken latch. Retested and still no progress. Checked control and found jumpers on control board were not set to unit, and no functions were working. Set jumpers and retested. Unit is now firing up and working as designed. Call complete."
Near Georgetown, TX 78633
Kayman
Job Details: 12/30/2020
MICROWAVE KITCHENAID KHMC1857BSS1 Arrived onsite to install previously diagnosed parts. I installed the control and the low medium would now work on the vent fan but the low setting still would not work. I explained that this could be a bad control motor capacitor or fan motor.
Near Salado, TX 76571
Paul
Job Details: 12/30/2020
OVEN WHIRLPOOL WFE715H0ES0 "Arrived onsite to install previous diagnosed parts. Installed parts and tested unit, unit working as designed. Job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed console and control and replaced. Put unit back into wall and turned it on at breaker and tested. Unit is operating as designed. Job Completed. Spoke with customer on importance of connection to WiFi.
Near Leander, TX 78641
Tommy
Job Details: 12/30/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range not heating properly. Upon arrival found unit had been calibrated -20 degrees fixed calibration and showed customer how to calibrate going forward. Job Completed.
Near Leander, TX 78641
Kayman
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for microwave sparking. Upon inspection I found the mag would spark while cooking. I am ordering both interlocks. I’m returning with mag cap and diode for repair. Due to an installation issue (see sd quick pic) we will not be able to re install the unit properly once repaired. resident will have to have the builder come assess and correct the issue for us to complete the repair safe and affectively. Ordering Lower Interlock (W11252187) upper interlock (W11252186) R/S for FRI 01/01/21 ; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)
Near Burnet, TX 78611
Cliff
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak at filter dryer weld. Re-welded part and recharged unit. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL RF114PXSB0 "Arrived on site for range burners not working properly. Tested and inspected unit and found failed switches. Removed 2 of the failed switches and tested and switches shorted out. Will need to replace all switches, burners and recepticals. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 4 814399 (receptical,surf.unit)s and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 2 WP3148952 (switch-inf)s and 4 WP3149400 (switch-inf)s and 2 WP660532 (elmnt-surf)s and 2 WPW10259865 (elmnt-surf)s, states that autho needed"
Near Austin, TX 78737
Chase
Job Details: 12/30/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site. Removed existing wall oven and installed new oven. Tested unit. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 12/30/2020
WASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not starting, upon inspection found the latch not closing, checked install and found it loose, a loose wire to the motor was causing issue. Reconnected wire and tested. All functions returned. Complete"
Near Bertram, TX 78605
Cliff
Job Details: 12/30/2020
OVEN JENN-AIR JJW2730DS02 Arrived on site to diagnose an oven that is tripping the breaker. Found wiring burnt inside junction box on wall behind oven.
Near Kyle, TX 78640
Robert
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on job for complaints of noise. Found bad gearcase cause of noise. ; ordrng 1 W11454372 (GEARCASE )
Near Burnet, TX 78611
Cliff
Job Details: 12/30/2020
REFRIGERATOR GE PYE22KSKBSS Arrived on site to diagnose a refrigerator that is leaking water into the freezer. Tested unit and found drain tube clogged. Cleared drain and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Waco, TX 76712
Jonathan
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Near Dale, TX 78616
Andrew
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to replace control board from previous tech. Verified control board was needed to fix issue. Replaced control, tested unit to 350, unit tested good. Both bake and broil elements working as designed. Job complete."
Near Austin, TX 78733
Chase
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site. Removed existing double oven and installed new. Added shims to correct gap on top right side. Small gap still exists.. Uploaded pic. Job complete
Near Austin, TX 78758
David
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site to diagnose dishwasher not draining. Ran unit for errors and only found F6E4 for float switch. When unit tried to drain it sounded weak, but wasn’t pushing any water. Tested hoses and couldn’t get flow through. Replaced the upper hose to the disposal and retested. Unit now drains, but pump is weak. Replaced drain pump. Retested unit and all is working as designed with no water leaks. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for washer not spinning or cycling correctly according to the customer upon arrival. Upon entering diagnostics about an F7e6, f7e1. I checked ohm resistance at j2-1&2 connections and found motor resistance between 2-3.5 ohms as designed (unit was reading 2.4-2.5 exact) I didn’t found that the main control was sending 120 V down to the sensors and motor down though but the unit would not rotate a run and less you grab the tub and spun it around. One point I was able to get the motor to rotate like it should but that’s when I found that they were in agitation and spend the gear case was also leaking oil and not functioning as designed when it was going and agitation it would not rotate back-and-forth indicating the gears grinding on the inside. W10832724"
Near Del Valle, TX 78617
Andrew
Job Details: 12/30/2020
DRYER WHIRLPOOL WGD4985EW0 "Arrived on site to test unit for wrinkle shield option not working. Found timer was bad. Replaced timer, tested unit, unit works good. Unit is heating as designed and venting properly. Job complete."
Near Killeen, TX 76549
Al
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived to install previously ordered part. Removed and replaced the damaged main harness.Customer had unit inside the garage so unit couldn’t be fully tested.Job completed
Near Kyle, TX 78640
Jacob
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for unit not being level. Looked at unit. Customer also showed that right handle was broken. Re leveled unit. Ordered handle. Office to reschedule ; ordrng 1 W11045530 (handle)
Near Austin, TX 78749
Luis
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for cooling and noise complaint. Found fresh food evaporator incased in ice. Called tech support for ongoing issue,service pointer update has already been installed
Near Austin, TX 78738
Luis
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KSSC48QTS03 "Arrived on site for control not sending power to valve and causing weak voltage to dispenser area,installed updated control kit,tested dispenser,ice dispenser door opening fully,water dispenser working as designed.
Near Morgan's Point Resort, TX 76513
Tyler
Job Details: 12/30/2020
MICROWAVE GE SCA1000HWW04 Arrived on site for microwave making stretching noise. Upon arrival I found the noise coming from the turntable motor..; ordrng 1 WB26X10188 (TURN TABLE MOTOR)
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/30/2020
OVEN WHIRLPOOL KEBS109BSS00 Arrived on site for oven not sitting flush inside cabinet. Remounted oven and it’s now flush to the cabinet. Job completed.
Near Harker Heights, TX 76548
Al
Job Details: 12/30/2020
WASHER WHIRLPOOL WFW9620HBK0 Arrived to inspect washer softener issues.Discovered the valve to the softener was not seated into the connection of the valve.Corrected the issue and unit tested properly.Job completed
Near Round Rock, TX 78665
Andy
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL KMHS120ESS3 Arrived on site for microwave not heating. Tested and inspected unit and found failed high voltage side. Did not have all needed parts. Ordering needed parts. Also ordering switches in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10269458 (switch)s and 2 W10269460 (switch)s and 2 W10727360 (microswitch)s and 1 W10880342 (transformr) and 1 W10881539 (cntrl-elec) and 1 W11256462 (diode)
Near Liberty Hill, TX 78642
Kayman
Job Details: 12/30/2020
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite to install previously diagnosed parts. I installed the harness terminal block along with the builder provided power cord I also repaired any burnt wires on the harness. I let the unit get up to a set preheat temp of 350 degrees F. unit is working as designed at this time. Job complete.
Near Buda, TX 78610
Jacob
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite to replace part. Replaced ice maker. No leaks at this time. Job complete
Near Austin, TX 78723
Chase
Job Details: 12/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site. Removed existing oven and installed new. Tested unit. Job complete
Near Manor, TX 78653
Matthew
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB "Arrived onsite for ice maker not making ice. Ice maker was making ice, true complaint is not dispensing ice. Upon inspection found ice coupling motor was not engaging ice coupling conveyer. Made adjustment to coupling, tested unit and unit is functioning properly. Job complete"
Near Leander, TX 78641
Tommy
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived onsite for dishwasher leaking, upon arrival found unit leaking from the sump which was damaged by the diverter.Replaced sump and tested. Unit is now operating as designed no signs of leaks during service. Job Completed."
Near Austin, TX 78757
Matthew
Job Details: 12/30/2020
RANGE WHIRLPOOL WFG505M0BW2 "Arrived onsite for F1 error message and oven not working. Upon inspection found faulty control. Replaced control, tested unit to 350 degrees and unit is functioning properly. Job complete"
Near Leander, TX 78641
Tommy
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for door handle loose. Tightened
Near Austin, TX 78717
Wesley
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived onsite and used ordered parts to complete repair. All checks good. Unit is now operating as designed.
Near Cedar Park, TX 78613
Wesley
Job Details: 12/30/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite and found mounting or fan failing corrected mounting. Unit is now operating as designed. Advised customer on repair. All checks good. Ordering replacement grease filter. ; ordrng 1 W11100653 and 1 W11100656 (filter)
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/30/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to replace gasket for oven. Upon inspecting unit found gasket pliable and meeting oven door properly indicating gasket is not failed. Did note during testing high speed cooling fan making abnormal electrical buzzing sound and not operating at proper speeds. Cooling fan will need to be replaced to complete repairs; ordrng 1 CNOTES (QUOTE CUSTOMER AND RESCHEDULE UNIT WAS MISDIAGNOSED ) and 1 W11245567 (blower)
Near Pflugerville, TX 78660
Andy
Job Details: 12/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not heating. Tested and inspected unit and found issues with thrmst fix, removed failed part and replaced with new. Tested unit and found temperature off. Calibrated and tested unit. All operations are normal. No other repairs are needed at this time."
Near Kyle, TX 78640
Jacob
Job Details: 12/30/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not heating. Tested unit. Found u it not heating. Upon further inspection. Found that the heating element was no good. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on job for complaints of bottom rack wheels broken. Confirmed all four wheels broken. Replaced wheels and test. No leaks detected at time of service
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site for dishwasher that was not heating. Upon arrival customer stated unit was not heating and leaving dishes dirty still. Customer also said soap was not dissolving in cycle. Put unit into diagnostics mode and found stored error codes F9E1 for diverter not finding position and F7E1 for no heat. Put unit into test cycle and found correct amp draw to heater and could hear and see diverter functioning as designed. Unit worked as designed. Customer stated in the last few days he reset power to unit and that may have solved the issue. No mechanical failures found.
Near Pflugerville, TX 78660
Andy
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previously diagnosed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Red Rock, TX 78662
Andrew
Job Details: 12/30/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace latch from previous diagnosis. Replaced latch and unit will not lock in auto, manual or any wash cycle. Voltage did not change on J6 connection. Spoke with tech line and verified ACU is needed along with latch.
Near Austin, TX 78723
Jacob
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for handle to freezer being loose. Jiggled the handle found that handle was loose. Tightened screws on the door and on the handle. Tested unit. Customer had accepted the tightening of the door. No issues at this time. Job complete
Near Austin, TX 78746
Richard
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 "Arrived onsite for the refrigerator not cooling properly. During testing found that the freezer evaporator is frozen solid. There is a defrost issue. Advised customer to unplug refrigerator and let it thaw out. Will need to replaced hv board, control , evaporator fan, thermistor, harness. Both control boards are still covered under the kitchen aid 5 yr warranty. ; ordrng 1 Wpw10317076 (Hv board) and 1 W10860447 (Control) and 1 W11024089 (Evaporator fan)"
Near Austin, TX 78746
Richard
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived onsite for the dishwasher not working properly. During testing found that error code F8E2 for electrical issue with drain pump. Found that the drain pump was continuously running during the wash cycle not allowing water to fill the tub. Also found that the seal on the dispenser had come off . Will need to replace drain pump, sensor, control , dispenser assembly.
Near Austin, TX 78728
Andy
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site to install previously diagnosed microwave door. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
REFRIGERATOR GE PFE29PSDASS "Arrived on site for refrigerator with ice maker leaking water. Upon further inspection I found some ice build up on top of ice in ice maker bin. Customer stated they recently had the valve changed in the unit. Put unit into diagnostics mode and tested ice maker fan and found it blowing. Tested units thermistors and all tested good. Found unit sealing perfectly and not allowing any air into ice maker. Found valve working as designed. Found unit working as designed and dispensing ice. Called GE techline and spoke with Ron and received confirmation #05038923. Ron stated unit is also working as designed and that it should be casual ice build up.
Near Killeen, TX 76549
Al
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect refrigerator leaking near the valve.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.Job completed MS# updated.
Near Austin, TX 78738
Luis
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for multiple issues. Found no lights in freezer or fresh food,dispenser not functioning,removed deli control found no corrosion on harness or control ordering a new harness and control; ordrng 1 W11170612 (Harness) and 1 WPW10769076 (Deli control)"
Near Georgetown, TX 78628
Lou
Job Details: 12/30/2020
ICE MACHINE KITCHENAID KUIS18PNTB0 "Arrived on site to inspect ice machine no draining water. Upon further inspection, I found the unit tub full of ice and water. I could hear the external drain pump on and attempting to pump the water out. When I pulled the unit out, the water began to flow through the drain hose into the sink drain. I found that when the unit was pushed back into place from previous repairs, the hose had gotten kinked and closed off. When I pushed the unit back into place, I pulled the drain hose into the cabinet under the sink to keep it from kinking gain. Tested the drain pump and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Luis
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite for the dishwasher not working properly and heater element has come off. During testing found that the sump and pump motor was not working properly and found that the heating element was broken. Replaced sump and pump and heating element and dishwasher tested good and no leaks detected complete
Near New Braunfels, TX 78132
Noah D
Job Details: 12/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking at the front panel, upon inspection found water marks near dispenser, check the drain pump, drain tube, fill tubes and bellow with no leaks, replaced dispenser per service pointer.Complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV02 "Arrived on site for customer complaint of noise issue, found noise coming from freezer fan motor, I removed evap cover, adjusted fan motor blade and housing, unit tested good."
Near Cedar Park, TX 78613
Wesley
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite and found dispenser door spring bent and failed. Repaired spring unit is now operating as designed. All checks good.
Near Driftwood, TX 78619
Robert
Job Details: 12/30/2020
VENTHOOD WHIRLPOOL KVWB606DSS Arrived on job for complaints of lights and fan not working properly. Found rear light no voltage and low speed fan not working. Control sent defective talked to SR and ordering new part also customer needs am on return sent message to routing.; schdld next
Near Liberty Hill, TX 78642
Kayman
Job Details: 12/30/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite to install previously diagnosed parts. I installed the grid cutter and tested the unit. The unit is making ice and cutting it as designed at this time. No leaks detected during time of service.
Near Burnet, TX 78611
Cliff
Job Details: 12/30/2020
MICROWAVE GE PVM9005SJ3SS Arrived on site to diagnose a microwave that is not powering on. Due to molding on cabinets microwave cannot be removed for service. Homeowner will need to resolve cabinet issue and reschedule. Documented issue with cabinets through quick pics.; saved tckt
Near Austin, TX 78750
David
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site to diagnose no cool refrigerator. On arrival unit was plugged in but compressor is not running. Checked start device and found no amp draw or power to start device. Found failed thermostat. Removed thermostat. Sleeved wire and retested. Unit kicked on and started cooling Immediately. All is working as designed.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/30/2020
OVEN WHIRLPOOL KOCE500ESS09 Arrived on job for complaints of lights flickering. Could not duplicate error. Operation normal.
Near Austin, TX 78731
Kevin
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site and replaced fresh food thermistor and added cover that was missing. No further repair is required at this time, job complete"
Near Austin, TX 78727
Wesley
Job Details: 12/30/2020
WASHER GE GTW330ASK1WW "Arrived onsite and found unit would drain well, but would not ever enter a hi speed spin and would instead fun another rinse and low speed spin. Replaced control, but symptom unchanged. Ordering capacitor to repair. ; ordrng 1 WH12X27614 (kit bracket capacito)"
Near Del Valle, TX 78617
Andrew
Job Details: 12/30/2020
RANGE WHIRLPOOL WFC310S0ES4 "Arrived on site to test unit for burner light staying on. Found loose connection on far left infinite switch, secured connection. Cycled power to unit and light turns on and off as designed. Was not able to replicate afterwards spoke with tech line and they believe I have corrected issue. SR#7729619860"
Near Georgetown, TX 78626
Tommy
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW5100HW0 Arrived onsite for unit making squeaking sound. Upon arrival found unit had no error codes. Put unit into diagnostics found unit didn’t make noise during agitation or low spin speed but did on high spin. Inspected unit from bottom found no oil or signs of damage to gear case. Found unit belt seemed slightly loose. Ordering belt and motor. Office to reschedule due to part availability.; ordrng 1 W11026785 (MOTOR ) and 1 W11239857 (BELT )
Near Austin, TX 78759
David
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site to install parts to resolve unit making loud noise when dispensing. Replaced filter head since unit sounded airated, but improvement was minimal. Water pressure to unit feels high and a pressure reducing kit may be needed. Customer doesn’t want to reduce it any further. Leveled unit and corrected the mullion contact issue. Door opens closes and seals properly. No water leaks found. Call complete."
Near Austin, TX 78731
Kevin
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site and replaced ice maker diagnosed on previous visit, after replacement cycled icemaker manually and confirmed that there is running and it filled with water. No further repair is required at this time, job complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to diagnose a range that is giving error code. Tested all parts and components and no failures were present at the time of service. All is working properly and no further repairs needed.
Near Austin, TX 78754
Chase
Job Details: 12/30/2020
FREEZER WHIRLPOOL WRS315SDHM01 Arrived on site removed old unit. Installed new refrigerator. No water leaks. Job complete
Near Kyle, TX 78640
Robert
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on job for complaints of not draining. Found hose blockage.After replacement test operation. Dishwasher drain properly. No leaks detected at time of service.
Near Cedar Park, TX 78613
David S
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for cooktop on light not turning off. I inspected the unit and work area. I found the cooktop on light still on. I gained access to the switch’s and found the right front switch at fault. I replaced the switch and tested the unit. The light now turns on and off properly. Job complete.
Near Austin, TX 78721
Jacob
Job Details: 12/30/2020
WASHER WHIRLPOOL MAT12PSLWW "Arrived onsite for unit staying stuck at 8min. Looked at unit. Customer said that if they unplugged it and plug it back in. It will work as normal for a bit but then get stuck at 8min. Found that control board needs to be replaced Let customer know. No other issues at this time. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site to install previously diagnosed adjuster kit. Upon arrival I was able to install and repair the damaged diagnosed yet but upon arrival customer stated that since our last trip some wheels off the bottom rack of now fallen off and I was not able to repair or get the wheels to properly mount back to the bottom rack we will need to get further authorization from American home shield for the rack and I also found after customer mentioned that now the soap dispenser is also not opening up as it should even though it is functioning fine on the last diagnosis will need to get for authorization for the soap dispenser as well as the bottom wheel racks; ordrng 1 CNOTE (AHS AUTHO NEEDED ) and 4 W10195416V (dish rack wheel)s and 1 WPW10195175 (dispenser)
Near Austin, TX 78731
Kevin
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected refrigerator and found water line is frozen for icemaker, refrigerator was set to cool level 7 which is the maximum. It will need to defrost and left breaker off on refrigerator. Apartment maintenance did not accompany technician into unit, because of this sent a short video of icemaker cycling to DW. apartment isnt occupied and recommended it be left with the breaker off for 24 hours minimum. Cycled icemaker and confirmed it will work once line is thawed."
Near Austin, TX 78753
Matthew
Job Details: 12/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived onsite for F2E2 error code. Removed panel according to service pointer W11436350. Secured ribbon, but did not correct issue. Replaced panel. Tested unit and unit is functioning properly. Job complete"
Near Leander, TX 78641
Kayman
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher leaking. Upon inspection of the diagnostics cycle. I did not detect any leaks. I tested the vent fan and I could hear it running. With no leaks detected I explained to the Customer how the positioning of certain dishes can direct water to the vent and cause water to leak from the vent port. No leaks detected during time of service. In the event of a call back send gasket dispenser vent fan assembly and control. Job complete.
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL MH1170XSB0 "Arrived onsite for the microwave not working. During testing found that the fuse was blown. Used my resettable fuse device and found that the noise filter was causing the fuse to go out. Magnetron looks to be in bad shape as well, control board will need to be replaced as well. ; ordrng 1 8206624 (Filter) and 1 8206360 (Control board)"
Near , TX 78155
Noah D
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect fridge, fridge was missing Icemaker assembly, installed icemaker. Job complete"
Near Round Rock, TX 78665
David S
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFC704FBS Arrived on site for frost build up on the fresh food evaporator. I inspected the unit and work area. I found the unit already defrosted. I found the unit in global defrost instead of basic defrost. I changed it to basic defrost. I found the fresh food section thermistor not secured properly. I secured the evaporator thermistor. I checked all thermistor and they all checked good with in range. I tested all the fans and found the working as designed. The unit is working as designed. Job complete.
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not heating. During testing found that found error codes F1 F3. For control board failure and temp sensor shorted. Ran diagnostics and found that temp sensor is not working properly it did not ohm out properly. Also found that the control board is also faulting out. Will need to replace control board and temp sensor. Ordering parts and office to schedule ; ordrng 1 W11126814 (Control board)
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on site for dishwasher that would go through was and drain cycle continuously all day. I put unit into diagnostics mode and found stored error code F6E4, after the error codes the unit would then make a loud beep and not enter a diagnostic cycle. I found that the filter in the unit was extremely dirt and the OWI was covered in grime. I cleaned both and then tested unit again, but it would not initiate diagnostics cycle still. I checked the float switch but it ohm’d out correctly. I found the unit to have a bad control and OWI sensor. I installed new parts and tested unit. Unit now working as designed. Call complete."
Near Georgetown, TX 78628
Lou
Job Details: 12/30/2020
WASHER MAYTAG MVWC6ESWW1 "Arrived on site to install previously diagnosed and ordered part. Due to the basket drive failure, I removed and replaced the basket drive and tested. Unit is operating as designed. Unit was in the garage and not connected to water. No leaks observed during service. Job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 12/30/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 Arrived on job to install previously diagnosed part. After replacement test operation compressor running.
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher with leak. Ran unit in diagnostics cycle and observed no leaks during service. Unit working as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for customer complaint of lights not working, found multiple failed modules, I replaced modules, unit tested good."
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
OVEN KITCHENAID KODE300ESS05 "Arrived on site for double wall oven that had a temp that was too low in the lower oven. Customer stated it was tested originally with a thermostat. I tested the temperatures and the oven carried an average of 341°F, I calibrated unit 10°F up. Unit now working as designed. Call complete."