Local Reviews
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Arthur B.
WASHER SAMSUNG WF218ANW/XAA "Arrived onsite for customer complaint of front load washer not draining. Removed front door and found drain pump motor faulty. Removed and replaced drain pump assembly and tested unit. Unit now drain and spins as designedNo other issues found. All water connection were dry at time of service."
Luis M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for damaged door. Removed damaged door,installed a new fresh food door,left protective skin due to maintenance in unit, checked door seal good."
Andy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with dent in the side. Upon arrival customer pulled unit out from wall and showed small dent on the cabinet left side of the refrigerator. Called tech line and spoke with Brian (SR# 7726627426) made aware of issue and was instructed whirlpool customer service will contact customer on issue. No repairs are to be done at this time. No water leaks present at time of service.
Wesley P.
DRYER WHIRLPOOL WGD6620HW0 Arrived onnsite for rattle while operating and used pads to reduce rattle. Also ordering padded feet. Advised customer on adjustments.; ordrng 1 W10869845 (FEET)
Jonathan S.
REFRIGERATOR KITCHENAID KSCS25INSS00 "Arrived on site for refrigerator not cooling. Customer stated that temperature has been fluctuating. Inspected unit and work area. Found center mullion hotter than normal. Found condenser fan running. Inspected condenser and found dirty. Will need to clean condenser.While cleaning condenser found all fans stopped running and evaporator fan motor and damper control making a pulsating noise. Found compressor was still running as normal, causing center mullion to heat up. Gained access to evaporator fan motor and unplugged. Found unit running as designed. Tested voltage to fan motor and found 12 DC. Plugged fan back up and found failure reoccurring. Will need to replace evaporator fan motor. ; ordrng 1 W10822580 (EVAPORATOR FAN.)"
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not filling with water. Will need to order new drain hose WPW10545278 new wire harness W11227372 and new hose 8269144A ; ordrng 1 8269144A (DRAIN HOSE ) and 1 W11227372 (WIRE HARNESS ) and 1 WPW10545278 (DRAIN HOSE )
Robert J.
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Arrived on job for complaints of no ice. Found the icemaker empty. Water not making it to icemaker because of blockage will need to replace fill tube, cover and valve. ; ordrng 1 241920106 (FILL TUBE KIT) and 1 242142204 (cover)"
Lou S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics showing no error codes. Completed testing with no leaks and unit operated as designed. I removed the outer door panel and tested the unit on a normal wash cycle and approximately five mins into the wash, water began to gush from the reservoir area on the right side. I found that the upper rack manifold rubber plugs were a little worn and due to the previous service call of the lower spray arm getting caught on the element I advised the customer to replace the spray arm at this time. Customer installed new spray arm himself. No water leaks at the end of service, job completed."
Joseph C.
DRYER MAYTAG MEDC300BW0 Arrived on site for “no operation” complaint. Inspected unit and found thermal fuse to be blown. Removed and replaced thermal fuse. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Luis M.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site for no ice. Ran diagnostics found no frost forming on evaporator diagnosed leak in system
Arthur B.
OVEN WHIRLPOOL WOD93EC0AS04 "Arrived onsite for customer complaint of wall oven getting error F1E1 error. Confirmed error. Advised customer main control to be replaced.Ordering control and R/S ; ordrng 1 W10841979 (cntrl-elec)"
Joseph C.
WASHER MAYTAG MVWC565FW1 "Arrived on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced hub, cam, actuator and ted and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Dylan T.
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite customer complaint was unit light not coming unit unit working fine right now as designed
Clif L.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Arrived on site to diagnose a refrigerator that is leaking. Found drip pan cracked. Pan will need to be replaced to complete repairs. ordrng 1 WPW10655367 (pan-drip)
Andy B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator making noise. Tested and inspected unit and found ice buildup on RC evaporator cover. Found evaporator fan with harness, damper control and evaporator cover will need to be replaced to complete job. . Instructed customer to defrost unit 48 hours prior to service and how to do so safely and to keep an eye on unit to prevent water damage risk. No water leaks present at time of service.; ordrng 1 WPW10248595 (control DAMPER )"
Joseph C.
COOKTOP JENN-AIR JED3430WS00 "Arrived on site for “cooktop fan comes on by itself” complaint. Per previous diagnosis, attempted to remove and replaced fan switch. As I was removing switch from harness, a piece of the switch harness broke off in the fan harness. It had shorted and caused the connection to become fused. Ordering new fan switch harness. ; ordrng 1 W10192073 (harns-wire BLOWER SWITCH)"
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found Tub and basket is off-balance/not centered. This is causing tub to make contact with Inside of cabinet during the spin cycle and not finishing the cycle. After adjusting washer is now correct. No water leaks from connections at time of service, job complete"
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not working. F6e2 fill valve Check valve secured connand test operation. No leaks detected at time of service
James C.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site and tested operation. Customer stated the unit will randomly not heat and they have to push up on the door to get cycle to start. Interlock assemblies have been replaced but the unit is still giving the issue. Inspected latches on the door and found to be twisted causing poor contact with cams on the interlocks. Unit will need new door to repair ; ordrng 1 W11173813 (DOOR SS)
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived onsite for the refrigerator having temperature concerns. Replaced UI and harness with temp sensor. And everything tested good. Complete
Scott M.
DRYER WHIRLPOOL WED8620HC1 Arrived on site for burning smell and controls not responding . Found condonsation had built up in console . Ran diagnostics go mis communication error code . Found vent is completely clogged . No air flow at outside vent ( very short vent run ) . Replaced control and console . Small amount of lint build up in unit at time of service . Recommended customer has vent cleaned before reusing unit . Job complete
Robert J.
REFRIGERATOR WHIRLPOOL WRF535SMBM Arrived on job for complaints of no ice. Found no voltage to icemaker. Replaced icemaker. Now voltage but not working. Replaced valve. Icemaker filled with water.
Leonardo C.
OVEN WHIRLPOOL WOD51EC0AS00 Arrived on site to test unit for bottom oven not getting to temp. Test unit and found lower oven calibrated to -15 degrees. Calibrated oven to 0 unit test good job complete.
David Z.
DRYER WHIRLPOOL WED95HEDC0 "F4E4, F4E3, F4E1. Arrived on site to diagnose a dryer that was sometimes taking longer to dry. Performed diagnostics and found error codes F4E4 (L2 line voltage), F4E1 (Heater repay or connector problem), and F4E3 (blocked airflow). Ran voltage checks at wall and junction block and found 120/120 as needed, with no voltage drops when running unit. Measured temps at lint screen and exhaust vents and found them to be between 130 - 145 on timed dry high temp. When removing rear vent did notice lint building up. Advised to have customer have vents cleaned, since no parts are testing bad. If issue repeats we can replace main control since wall is producing solid voltage.
Robert J.
ICE MACHINE KITCHENAID KUID308HPS00 Arrived on job to replace pump. After replacement test operation all functions working properly. No leaks detected at time of service
James C.
REFRIGERATOR WHIRLPOOL KRFF507ESS00 Arrived on site and tested operation. Customer had already thawed unit out. I found that the evaporator thermistor reading out of range causing short cycle of defrost Installed new harness and tested. Unit tests good. Job complete
Scott M.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer completely dead . Power from outlet is good . Replaced control and console . Powered unit back up . Ran diagnostics cycle all checked normal . Nonwater leaks detected at time of service . Job complete .
Scott M.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for leaking DW . Called tech line and went over with previous repairs . They recommended replacing outer tub , and inner door .Sr 7726629838 , customer is also reaching out to WP to see about an exchange . Ordering tub and outer door . Ordering insulation due to water saturation . Please call to set return ; ordrng 1 W10315897 (pad-ins) and 1 W10380173 (pad-ins) and 1 W10712594 (door-inner) and 1 W10713316 (TUB) and 1 W10746772 (pad-ins)"
Arthur B.
WASHER WHIRLPOOL WFW95HEDU0 "Arrived onsite to install new water level sensor to front load washer from prior tech’s diagnosis. Removed and replaced switch. Reassembled, clear error codes and ran auto test cycle. Unit ran test successfully. No other issues found. All water connections were dry at time of service."
Dylan T.
REFRIGERATOR LG LFX25973D Arrived on site customer complaint was freezer not cooling found that I need a compressor part needs to be ordered unit is going to be under warranty with the compressor ; ordrng 1 TCA38091801
Clif L.
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to replace sensor for oven. Tested sensor and found it in proper range. Calibrated Oven for homeowner. All is working properly at this time.
David Z.
OVEN WHIRLPOOL WOS72EC7HS00 "Arrived on site to diagnose a wall oven with a frozen UI display that is unresponsive. Power cycling does not resolve the issue, as it comes back on and just freezes. Will need new UI/Panel to resolve. Ordering 1 W11352628 UI. Will bring control on return visit as well.; ordrng 1 W11352628 (UI PANEL)"
Paul R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for the dishwasher leaking from under the unit. I found the drain hose at the disposal not clamped to the disposal and just setting on the fitting causing water to run to the rear of the cabinet, thru the drain hole hose, and out on the floor. I connected the hose to the disposal and there were no other water leaks present at the time of service. I went over with the landlord to make sure the tenants were using dishwasher safe detergent.
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install temp logger to French door refrigerator per Techline request. Installed temp logger.
Al R.
COOKTOP JENN-AIR CVE3401B
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I tested the water dispenser and water dispensed. I opened the left RC door and found it badly molded on the inner side and the customer had taped a coin on the door to help engage the door switch. I found that the ice maker fill tube was frozen up. Using my steamer, I removed the ice from the ice maker fill tube chute and the fill tube. Using my jumper wire from points T-H I tested the ice maker and it operated as designed. I am ordering the left RC door and an ice maker. No water leaks observed during service.; ordrng 1 W11307224 (DOR-FIP ) and 1 WPW10300024 (icemaker)"
Andy B.
WASHER MAYTAG MVWC555DW1 "Arrived on site for washer not draining. Tested and inspected unit and found failed drain pump. Ordering part as well as hoses in case needed No water leaks present at time of service.; ordrng 1 W10652930 (hose) and 1 W10876600 (drain pump) and 1 W11244231 (hose)"
Thomas L.
WASHER WHIRLPOOL WTW8500DC Arrived on site for unit making a grinding noise. Customer informed me that the wash plate is not moving to wash the clothes either. Found wash plate defective. Remove wash plate and unit now operates properly and at the proper sound levels. All water connections are dry.
Joseph C.
WASHER WHIRLPOOL WTW8800YC0 "Arrived on site for “noisy and shaking operation” complaint. Per previous diagnosis, removed and replaced rotor, stator, tub ring and bearing. Unit checks good. No leaks detected, at time of service."
Wesley P.
WASHER WHIRLPOOL WET4027HW0 Arrived on site and replaced latch to correct issue. Unit now will not engage latch at all. Ordering replacement latch due to defective. Also ordering control if can be covered with s code. Schedule for early next week 2 man. ; ordrng 1 W11367652 (CONTROL)
Paul R.
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer getting an out of balance error message. On arrival I found the washer full of wet clothing and a large stuffed animal. I explained to the customer that the unit could not be loaded like this because that will throw it out of balance. I found the machine rocking because the weight wasn’t distributed correctly on the feet. I set the feet correctly. I removed the stuffed animal and tested the unit in a drain and spin with the rest of the clothing. The unit completed the cycle and worked as designed. Call complete.
Leonardo C.
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site to test unit for big burner not igniting. Found left front burner taking long to ignite, replaced left front burner head test unit and unit test good job complete."
Al R.
WASHER WHIRLPOOL WTW5000DW "Arrived to install previously ordered part.Removed and replaced the internal drain hose.Reassembled, calibrated and also ran a quick cycle and drained the unit with NO LEAKS.Job complete"
Andy B.
RANGE MAYTAG MER6600FZ2 Arrived on site for seal melted and dent in control panel. Found cosmetic issues with cooktop seal. Contacted office and was instructed cosmetic is covered. Ordering cooktop and will return with panel. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11091927 (cooktop)
Wesley P.
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site and found the recirculation pump out and the resevoir leaking. Replaced recirculation pump and putting resevoir and drain pump on order to repair leak. Unit is now producing. ; ordrng 1 WP2313705 (pump) and 1 WP2324334 (pan-water)
Clif L.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker fill tube heater broken, and right side RC door has a torn gasket. Both parts will need to be replaced to complete repairs..; ordrng 1 W10917312 (gasket-dor) and 1 W11366500 (FILL TUBE HEATER)"
Thomas L.
REFRIGERATOR MAYTAG MFI2269FRW00 Arrived on site for noise condition. Found bell arm not fully inserted into front module. Corrected and all water connections are dry.
Jonathan S.
WASHER LG WT7100CW Arrived on site to install previous previous diagnosed part. Removed failed valve and installed new. Tested unit and found loud odd noise from drain pump. Inspected drain pump and found clear of any objects that could possibly cause sound. Drain pump is working and customer can use. Will need to replace drain pump. .; ordrng 1 DRAINPUMP
Thomas L.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for lower drawer not staying in place. Found the two glides for the lower drawer were broken. Unit now operates properly.
Andy B.
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clinking noise. Tested and inspected unit and found loose agitator and coins in tub. Removed coins and tighten agitator. Tested unit and all operations are normal. No water leaks present at time of service.
David Z.
DISHWASHER GE GDF620HMJ4ES "Arrived on site to diagnose issue with dishwasher not cleaning dishes well. Talked to property owner and was informed guests had let them know the dishes were coming out with soap residue on them. On inspection of the unit found the inside was caked with soap powder residue and filter was coated as well. Unit is running and cycling and there is no issue present with the door as described. Customer just needs to do a thorough cleaning of the unit, run hot water first so that soap breaks down. Advised to use rinse aid as well.
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for weak water flow. Tested dispenser weak flow,removed filter good flow,reinstalled filter same issue. Called tech support per tech support replaced filter head,installed filter same issue,removed filter good flow with filter installed weak water flow called tech support per tech support all parts have been replaced for customer to contact customer service. File #7726631529"
Arthur B.
DRYER MAYTAG MEDC465HW0 Arrived onsite for customer complaint of dryer making grinding noises when tumbling. Removed drum and found dryer wheels seized. Removed and replaced wheels. Reassembled and tested. Dryer now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Kevin B.
DRYER WHIRLPOOL GGW9878PW1 "Arrived on site and inspected dryer and found cycle end buzzer is running constantly, replaced timer and this had no effect. ; ordrng 1 WP3977456 (switch-pts)"
Luis M.
REFRIGERATOR JENN-AIR JB36NXFXLW04 "Arrived on site for water leaking. Diagnosed frozen drain found obstruction in drain,cleared ice from drain,removed obstruction,flushed drain tube checked water flow through drain good.
Richard P.
WASHER MAYTAG MVWB865GW0 Arrived onsite for the washer not spinning during spin cycle. Found the suspension rods were worn out. Need to order parts. Found error code for the clutch/shifter. Replaced clutch with new and tested good. replace suspension rods. Office to time frame.; ordrng 1 W11130356 (suspension)
Luis M.
REFRIGERATOR KITCHENAID KSRS27FGSS13 "Arrived on site for ice issues found icemaker rake stuck diagnosed faulty icemaker,installed new icemaker ran icemaker through a cycle water filled icemaker correctly.
Leonardo C.
MICROWAVE WHIRLPOOL MMV4205DS4 Arrived on site to test unit for unit not heating. Test unit and found high voltage not working unit not heating. Found bad magnetron capacitor and diode.
Scott M.
DRYER MAYTAG MEDB855DC4 Arrived on site for long dry time . Unit does have proper vent flow . Ran temp checked. Normal highs but on low side unit is dropping to almost room temp before heating cycle starts again . Checked board and found stuck relay . Ordering control . No lint build up at time of service .; ordrng 1 W11158453 (CONTROL)
Paul R.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the evaporator cover and the main control. I made sure the door hinges were loaded. I tested the new control version and found it showing 9.0.0. I tested the unit and found it working as designed. The unit is not connected to a water supply. Call complete.
Leonardo C.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for unit leaking.
Richard P.
WASHER MAYTAG MVWB835DC5 Arrived onsite for the washer not filling all the way with water. Ran diagnostics all functions checked out good. Washer working to manufacture specs. Instructed customer on proper use and care of washer. Complete
Andy B.
DISHWASHER WHIRLPOOL WDT720PADB1 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Leonardo C.
MICROWAVE KITCHENAID KBMS1454BSS Arrived on site to replace switch holder and spring. Replaced parts test unit and unit test good job complete.
Kevin B.
WASHER AMANA NTW4516FW1 "Arrived on site and inspected washer and found no saved error codes, found a mixed load of sweaters and a down windbreaker. Showed customer how this is an unbalanced load. Corrected load and showed how it will spin it properly loaded. Washer is operating as intended, no water leaks from connections at time of service. Sent video of washer spinning with clothing toDW, job complete"
Kevin B.
WASHER MAYTAG MVWB300WQ0
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for loud noise ran diagnostics no odd noise present from fans,found small gap at corner of gasket adjusted gasket unit working as designed."
James C.
REFRIGERATOR KENMORE 795.7313341 "Arrived on site and tested operation. I found unit not cooling properly. Freezer temp at 47 and fresh food at 52. Ran diagnostics and found compressor and fans running during diagnostics but the compressor making a gurgling sound. After diagnostics fans and compressor shut off and did not come back on. Unplugged unit for 1 minute and plugged back in. Unit is cooling at this time but the compressor is failing which Caused control to error out and shut the system down. Unit will need new compressor, drier and stub to repair.; ordrng 1 ADH73150210 (DRIER) and 1 TCA38091801 (COMPRESSOR ) and 1 TJ90SF8404 (STUB) and 1 TOOL (JIG)"
David Z.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to diagnose an icemaker not producing after last service visit. Attempted to jump unit and force harvest cycle. Unit was not responsive. Removed icemaker and found ice was in the mold, but did not eject. Called tech line (SR7726633322). Checked voltage with door switch engaged and had 120v as needed. Per tech line replaced the icemaker again. Replaced icemaker and as soon as Switch was pushed the unit filled. All is working as designed at this time. Call complete."
Joseph C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “F2E2 error code” complaint. Inspected unit and found ui shorted.Ordering new ui.No leaks detected, at time of service.; ordrng 1 W11368911 (UI)"
Lou S.
WASHER WHIRLPOOL WTW7500GC2 "arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the gearcase, clutch, & washplate due to an unknown noise during agitation. Also, while removing the rotor and stator, I found several scratches on the magnets of the stator; therefore, I removed and replaced it. Calibrated the unit and tested and the unit is operating as designed with no unusual noises. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the IM in the FC section was not working. I tested temps in the FC=9 degrees. I found that the IM shut off arm was in the off position. Placed the arm down and watched the IM harvest and water dispensed into the tray. Advised customer of my findings. No water leaks observed during service, job completed."
Jonathan S.
DISHWASHER WHIRLPOOL WDF760SADM1 "Arrived on site for dishwasher not draining. Inspected unit and work area. Checked garbage disposal and found drain line clogged cleared drain line and tested unit and found draining. Customer stated that she bought unit at Home Depot and had extended warranty. Informed customer when service is needed to contact Home Depot. Ran drain cycle twice to flush hot water though drain line. Found all operating, no water leaks detected.
Jonathan S.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer making grinding sound during agitation . Found unit not installed and in customer kitchen. Installed unit and found aftermarket drain line installed and bent(see SD-QuickPic). Performed diagnostics mode and checked fault codes. Found fault F9-E1 for slow drain. Performed automatic test mode and no sound occurred. Inspected clutch and gear case, found no abnormal wear and tear. Removed wash plate and found minor wear and tear on threads. Installed new plate. Ran quick wash cycle to test operation. Spoke with customer on getting the correct drain line. All else tested good, no water leaks detected."
Clif L.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to replace both RC doors for refrigerator. Replaced both doors and nameplate. All is working properly at this time. No leaks were found at time of service.
Scott M.
RANGE JENN-AIR JDS9860AAP "Arrived on site for poor heating in oven . Checked element and sensor ,all checked normal . Preheated oven ,took 20 mins to heat to 315 . Turned oven then back on ,unit stayed 315 on temp prob but oven control was started to rise on temp . Will need control.
Dylan T.
WASHER MAYTAG MVWB765FC3 Arrived on site customer complaint was water going into the washer when it wasn’t on replace the water valve ran the unit everything else work great all lines are dry
Al R.
RANGE KITCHENAID KGCU467VSS02 Arrived to inspect gas cooktop with front center burner issues.When turned on the front center burner ignites with a huge flame.I discovered there is NO orifice in the center burner.Customer will call office with correct model and serial number and a return service date.I photographed the unit and the issue.UNABLE TO CONFIRM MODEL AND SERIAL ON THIS DATE.; ordrng 1 RESEARCH (NEEDS FRONT CENTER ORFICE )
Paul R.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. After defrosting the unit and upon further inspection I found right side screw anchor on the evaporator housing broken loose and the right side of the housing. broken out. Will need to replace the evaporator assembly and the cover to complete service. Ordering W10917531 EVAPORATOR. Sent routing a message to weigh the call for 2 hours and get SS labor authorized.; ordrng 1 W10917531 (EVAPORATOR)
Wesley P.
WASHER WHIRLPOOL WFW560CHW0 "Arrived onnsite for unit not latching. No error codes. Replaced latch. Unit will lock and run in diagnostics but will not in regular use. Ordering main control to repair, office to reschedule. 2 man required for access. ; saved tckt"
Scott M.
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not completing cycle . Ran diagnostics ,for long fill error code . Manually ran valve test all checked good. Ran test wash all checked normal . Couldn’t duplicate water issue . Did talk to customer and last two times used washer problem didn’t reoccure . Customer is on a tankless water heater and just changed filter . No water leaks detected at time of service . Job complete ."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not cooling. Found unit has been unplugged since last tech was out. Customer stated that Mr. Appliance has been 4 or 5 times for same issue. Customer also stated that freezer will quit freezing 1st then power failure will occur . Powered unit on and performed diagnostics mode. Tested all DC fans and found all responding in diagnostics mode. Tested all other operations and was not able to locate failure. Tested DC motors resistance at control and tested defrost circuit. Called Whirlpool tech support and spoke with Kevin, went prior service and testing. He stated that to leave unit plugged in and have customer call when failure occurs. So I taking the best education guess from experience and customers description of failure. Removed FC evaporator fan and installed new. Removed main control and installed new.
David Z.
DRYER MAYTAG MED6630HC0 Arrived on site to diagnose a dryer making a loud rumbling sound when in motion. Ran dryer and heard vibration and noise coming from the rollers. Removed and replaced all rollers and idler pulley roller. Retested unit and all is now working as designed. Call complete.
Dylan T.
WASHER WHIRLPOOL WTW8040DW4 Arrived on site customer complaint was washing machine will not add cold water had a bad water valve replaced a part ran the unit everything else worked great all lines are dry
Dylan T.
MICROWAVE KITCHENAID KMHS120ESS8 Arrived on site customer complaint was microwave light will not go out replace the main control board put everything back together all work great as designed
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found customer has video of it making noise. Found saved error code F0E3 Disassembled washer and found clutch and slider are damaged. Replaced gearcase and clutch. No water leaks detected at time of service, job complete"
Dylan T.
WASHER LG WM3700HVA Ebr85871801Arrived onsite customer complaint was unit tripping breaker put in test mode ran unit got nF error code called tech line they said it’s the WiFi bored to replace ; ordrng 1 Ebr85871801
David Z.
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site to install previously diagnosed parts. On arrival the unit was in the garage with the casing removed. Examined interior of the unit to check for any scorch marks or source of the smoke. Customer informed me that when the issue occurred the unit was idle and not being run, and they saw the smoke coming from the area on the right side next to the control. Installed he new door only, as control was not received at time of return. Reordering 1 control W11413135, power cord W10708076, and also 1 mounting plate W11025649. ; ordrng 1 W10708076 (cord-power) and 1 W11025649 (plate-mtng) and 1 W11413135 (CONTROL)"
Clif L.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to perform sealed system repair on refrigerator. Located leak at evaporator weld. Repaired leak and verified all parts and components were good. Install filter dryer and process stub. Vacuumed unit and charged with recommended amount of refrigerant. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Kevin B.
REFRIGERATOR GE DFE29JMDAES "Arrived on site and inspected refrigerator and found freezer temp is 12 degrees, attempted to cycle freezer icemaker in and found motor is failing. Inspected fresh food door icemaker and found final is blocked by ice. Took pictures. Spoke with GE tech assist and they said this is due to the type of plastic used on the icemaker at the time. A new icemaker would be needed to correct the issue. no water leaks from connections at time of service
Lou S.
DISHWASHER WHIRLPOOL KDTE234GPS0 "arrived on site to inspect dishwasher not getting any water. Upon further inspection, customer advised they pulled the unit out and found the water line kinked. I placed the unit in diagnostics showing no error codes and tested. While testing, I found where the line was kinked and was able to straighten the hose out and get the kink out of the hose. Checked water flow into the tub and it was good. Unit completed testing and showed no error codes. No water leaks observed during service, job completed."
Thomas L.
VENTHOOD UNKNOWN UXT4230ADS2 "Removed and replaced failed light switch, open on low setting. Operation is noW correct."
Robert J.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on job to replace filter head. Replaced filter head and test .
James C.
REFRIGERATOR IKEA IK8FXNGFDM01 "Arrived on site and found no refrigerant in system. Inspected for a leak and found the factory crimp has leaked and oil was on the stub. Installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.2 oz 134a. Tested for proper operation and unit is cooling. Job complete"
Robert J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on job to install doors. After replacement test operation. No leaks detected at time of service
Leonardo C.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for unit not getting to temp. Test unit and found oven not igniting. Test unit and found igniter was disconnected. Secured connection test unit and u it test good job complete
James C.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site and tested operation. I found fault for door lock motor. Tested oven temp at 350 and found unit finished pre heat cycle at 300 then after 5 minutes the unit cycled back on and continued to pre heat. Once preheated properly the unit maintained temperature. Failure is caused by control short cycling pre heat cycle.
Lou S.
DRYER LG DLE2350R "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make a loud grinding noise as if the drum was warped. I disassembled the unit and found the front right roller was badly worn. Also found that all of the rollers did not roll well due to lint accumulation on the shafts from grease being applied to the shafts. Also found the idler pulley was beginning to wear. I removed and replaced the right front roller and idler pulley and cleaned the grease/funk from all of the axles and reassembled the unit. Retested the unit and it operated as designed and quietly. No lint observed during service, job completed."
Andy B.
MICROWAVE WHIRLPOOL WMH31017HW3 Arrived on site for microwave not heating. Tested and inspected unit and found wire disconnected at magnetron. Connected wire and tested unit. All operations are normal. No other repairs are needed at this time.
Wesley P.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite and installed new UI to restore function. Also found cause to be blockage in dryer vent. Cleared and shortened vent. All checks good.
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for damaged fresh food door and loud fan motor. Installed a new fan motor ran diagnostics fan no longer making him pitched noise,replaced fresh food door checked door operation good."
Joseph C.
DISHWASHER GE ZDT915SPJSS "Arrived on site for “not completing cycles” complaint. Inspected unit and found loose connection to control. Reconnected harness to control. Unit is performing as designed. No leaks detected, at time of service."
Jonathan S.
REFRIGERATOR KITCHENAID KRFC300EWH03 "Arrived on site for refrigerator not making ice. Performed diagnostics and advanced ice maker cycle. Found inlet valve activating but no water to ice maker. Inspected fill line and found water chute to ice maker frozen from failed valve. Thawed chute and installed. Tested ice maker operation. All tested good, no water leaks detected."
Luis M.
FREEZER WHIRLPOOL WZF79R20DW00 "Arrived on site for noise complaint,found unit resetting itself and causing alarm to chirp installed new main control
Andy B.
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site for range door not closing properly. Tested and inspected unit and found failed hinge on right side of unit. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Joseph C.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for “bottom light out” complaint. Inspected unit and found loose connection, at bulb base. Reconnected wire to bulb base. Tested unit. Unit is performing as designed."
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics showing error code F8E2. Due to water being in the tub, I pressed & held the start button to turn on the drain pump and nothing happened. I removed the water from the tub. I removed and replaced the drain pump and retest3d and the unit operated as designed. No water leaks observed during service, job completed."
Thomas L.
WASHER WHIRLPOOL WTW5800SW0 Arrived on site for no operation. Found the unit to have a failed lid switch. Replaced lid switch and all operations are now normal and all water connections are now dry.
Leonardo C.
OVEN KITCHENAID KEBK101BSS00 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Thomas L.
WASHER WHIRLPOOL WTW8040DW2
Al R.
UNKNOWN UNKNOWN W1234567
Arthur B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to install new compressor to french door dual evaporator refrigerator from prior tech’s diagnosis. Removed compressor and installed new replacement using braising methods. Vacuumed unit down to -25. Charged with 5.5oz of R134a refrigerant. Observed pressure and frost patterns. Good frost pattern forming on evaporators.All water connections were dry at time of service.
Kevin B.
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and did not find any saved error codes, sent washer into a diagnostic cycle and ran all functions in manual and it did not make any excessive noise or move. Spoke with customer about correct loading procedure to ensure balancing the load correctly. No water leaks from connections at time of service, job complete"
Kevin B.
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found water valves have failed, replaced water valves and washer is now operating normally. No water leaks from connections at time of service, job complete"
Robert J.
WASHER MAYTAG MVWC565FW1 "Arrived onsite for the washer not turning on, upon inspection we found the control board was inoperable, after replacing we found the lid lock and latch were also broken and not working. ; ordrng 1 W10682535 (latch)"
Paul R.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived onsite to replace the previous diagnosed parts. I replaced the compressor, drier, and added a low side access valve. I charged the system with 4.23 oz’s of R134A. I tested the unit and it is working as designed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site and inspected refrigerator and found water leaking on the interior, after clearing and resetting water has stopped. The water leaks from connections at time of service, job complete"
Arthur B.
WASHER MAYTAG MVWC200BW0 "Arrived onsite for customer complaint of took load washer making loud grinding noises when spinning. Spin unit and found gearcase warn All water connections were dry at time of service."
Kevin B.
OVEN KITCHENAID KEBC107KSS03 "Arrived on site and replaced front glass panel diagnosed on previous visit, after replacement oven door is now correct. job complete"
Joseph C.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Arrived on site for “no cool” complaint. Inspected unit and could hear start device tripping. Removed and replaced start device. Compressor makes slight humming noise, then, shuts off start device. Owned out compressor pins and found them to not be within specifications. Ordering new compressor, evaporator, uv drier and access valve. Will need sealed system tech and two hours, for this call. Office to set return schedule, due to time requested and need for sealed system tech.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer UV) and 1 WPW10507886 (compressor)"
Leonardo C.
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site to test unit for broken dispenser. Replaced dispenser,Test unit for leaks no leaks present at this time job complete.
Lou S.
MICROWAVE WHIRLPOOL WMH53521HZ3 "arrived on site to inspect microwave venthood light not turning off. I verified that the bulb harness wasn’t grounded. Attempted to turn the light off and the display indicated it was off, but the light was still on. I removed and replaced the the main control and retested and the light operated as designed. Job completed."
Thomas L.
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on site for no lights working. The actual issue is that the freezer lights for all and one fresh food light is out. For the tech sheet this is controlled by the driver and the user interface. Will order both and replace. Water connections are all dry. Office will locate control and reschedule with customer the customer is OK with.; ordrng 1 W10798006 (contrl-box)
Arthur B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for customer complaint of slow water flow on SxS refrigerator and FC light shade not staying on. Tested unit and confirmed issue. Removed water valve and found blockage near valve at house. Removed all blockage. Tested valve. Water now flows well. Used scrapper to remove foam on lamp holder on liner. Shade now sits as designed. No other issues found.
Robert J.
OVEN WHIRLPOOL MER8700DS1 "Arrived on job for oven not heating, upon inspection we found the bottom element was not heating when bake was turned on, further inspection found a burnt wire attached to the right side of element. Replaced connector and replaced element due to breakage. Retested which worked correctly. Complete"
Robert J.
REFRIGERATOR WHIRLPOOL WRF757SDEH01 "Arrived on job for fridge not working, upon inspection we found the evap cover was frozen over, we got the customer to sign the defrost waiver. Instructed customer on defrost process. Planning to replace evap fan, harness and control.
Arthur B.
MICROWAVE WHIRLPOOL WMH31017FS2 "Arrived onsite for customer complaint of OTR microwave sparking above UI. Removed grille cover and found diode shorted. Removed and replaced diode,reassembled and tested with 1 cup of water @ 2 mins. Water was boiling hot. No other issues found."
Scott M.
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Arrived on site for ice tasting like silicone . Did find grease in ice bucket . Replaced bucket . Nonwater leaks detected at time of service . Job complete .
Wesley P.
DRYER MAYTAG MGDB766FW0 Arrived on site and found unit operating as designed. Instructed customer on use and care and proper use of interface.
Al R.
WASHER WHIRLPOOL NTW4516FW3 Arrived to inspect washer leaking.Hooked unit up in store and discovered the unit was delivered with a bigger size drain hose to the customers residence.Unit works as designed when proper drain hose is on unit.All water lines were dry at the time of service.Job complete
Dylan T.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite customer complaint was gas was not touching the pot informed customer is not supposed to showed her how it works
Scott M.
WASHER MAYTAG MVWX655DW1 "Arrived on site , replaced actuator . Ran diagnostics . All checked normal . Job complete. Nonwater leaks detected at time of service .
David Z.
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to diagnose cooktop with left front burner not coming on. Removed cooktop and found loose wire on bottom of infinite switch. Disconnected wire and tightened connector. Reseated and retried and all is working as designed. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for door issues. Found door not sealing correctly to cabinet,adjusted brackets,realigned door,remolded gasket checked door seal good,checked door operation good. Door sealing correctly"
Wesley P.
WASHER WHIRLPOOL WFW3090JW0 Arrived on site and found unit operating with f20 error. Replaced timer. Unit is now operating as designed. All checks good.
David Z.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to diagnose a refrigerator that had ice clumping and freezing in the container, sometimes locking up. Talked with tech line (SR7726616417) in regards to issue. No air leaks have been found, and ice door is operating as designed. Tested seal with water and no leaks were found. Ordering customer a new ice container as existing may have a small crack allowing air to enter. No other repairs needed. Ordering 1 W10769145 ice container direct to customer. No return visit needed to install ice container. Call complete.; ordrng 1 W10769145D2C (ICE CONTAINER )"
Lou S.
OVEN KITCHENAID KODE500ESS02 "arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1, F1E0, F6E9, F6E6, & F6E0. I cleared the codes and contacted Techline and spoke to Andy and advised of my findings. Andy advised to only replace the user interface console and provided file #7726622688. I advised the customer of the recommendations from Techline and removed and replaced the UI console and tested the unit. Both units reached preheat temps of 350 degrees. Rechecked error codes and none were showing. Job completed."
Scott M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for no ice .found Im had failed due to moisture and frost build up due to door rails and light switch failing . Replaced ice maker , IM operating normally now . Ordering rails and switch No water leaks detected at time of service .; ordrng 1 W11396033 (SWITCH ) and 2 WP13055901 (slide)s"
Wesley P.
DRYER WHIRLPOOL WED560LHW1 Arrived onnsite and found unit vibrating from back pressure. Adsuted with LC to improve. Advised Elio on findings. All checks good. Unit is otherwise operating as designed. All checks good.
Jonathan S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator FC not freezing. Inspected unit and work area. Found FC evaporator fan hitting ice and FC not defrosting. Performed diagnostics mode and tested defrost sensor and found passed. Forced defrost cycle and monitored defrost. Found unit defrosting. Call Whirlpool tech support and spoke with Kathy. Went over prior service and she stated to replace main control. Removed failed control and installed new. Tested defrost sensor reading and found closed. Forced defrost cycle. Spoke with customer on defrosting unit for 24 hours and had defrost waiver signed.All tested good, no water leaks detected. (Sr#7726615646)"
Joseph C.
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for “unit will not wash” complaint. Inspected unit and found MCU(motor control board)with blown circuit. Removed and replaced MCU. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Scott M.
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site for unit not filling . Found valve had cracked and has been getting control,connection wet . Connection is bad . Will need housing with harness as well as control . ; ordrng 1 W11173597 (HOUSING )"
Clif L.
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site to replace pump and control for dishwasher. Replaced both parts and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Scott M.
OVEN MAYTAG MMW7730DS01 "Arrived on site for unit making noise while operating . Found mW cooling fan making noise while running . Ran diagnostics ,no other issues found . Will need to reorder fan, defective part. ; ordrng 1 W10838964"
Robert J.
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on job for hinge not working, upon inspection we found the hinge lock had snapped and was pulling off on one side, we replaced the hinge and put the door back together, placed the door back on and tested hinge. Complete"
Andy B.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site for refrigerator not cooling properly. Upon arrival customer informed me that unit gets very loud as well. Tested and inspected unit and called tech line and spoke with Mark (SR# 7726623134) Made aware if issues and what was found and what was done prior, made aware that unit was pulling 0.6 amps was instructed to run compressor speeds in diagnostics and found compressor to get loud and to check amp draws on low and high speeds. Was instructed to replace compressor, and thermistor harnesses in FC and RC with proper placement as well as RC evaporator cover. (Spoke with CS) ordering needed parts. Customer to defrost unit 48 hours prior to service and to place towels around unit and to keep a close eye on to prevent water damage risk. 2 hour job SS job. Office to schedule return trip. Authorization is needed. Also ordering evaporators in case needed.; ordrng 1 SEENOTE (2 HOUR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZ
Wesley P.
WASHER WHIRLPOOL WFC8090GX0 Arrived onnsite and found unit operating as designed with customer. All checks good. No parts needed. Customer instruct needed.
Scott M.
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer making noise . Found left back roller bearing having rust inside . Replaced all rollers , pulley . Used pads under motor mount . Unit is now running quiet . No lint detected at time of service . Job complete ."
Richard P.
DRYER AMANA NED4655EW1 Arrived onsite for dryer noise. Lifted top off and found a plastic bead stuck between the felt and the drum. Removed bead and tested dryer all good. customer purchased dryer online from home depot in 2019 took picture of digital receipt. Complete
Al R.
DRYER MAYTAG MEDC465HW0 Arrived to install previously ordered parts.Removed and replaced the motor and blower wheel.Reassembled and unit tested as designed.Jon Complete
Al R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived to inspect freezer not cooling.Checked temperature and got 20 degrees.In diagnostics test mode test 3 the ff fan came on, but the freezer evaporator fan never came on, it clicked.I Called Whirlpool Tech line and spoke with DAVID SR# 7726615199 I was advised through diagnostics the Freezer evaporator motor was shorted.There was a massive ice buildup on the evaporator cover and back wall.I used my steamer to defrost the back wall and still couldn’t access the evaporator because the cover was stuck to the evaporator.To prevent from damaging the unit, I had the customer sign a DEFROST WAIVER and requests first call of the day.Note**** steamed twice with no luck freeing the cover.;
Jonathan S.
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Arrived on site for refrigerator ice maker not making ice. Inspected unit and work area. Found bell arm not correct location and ice maker in off mode. Corrected bell arm and turned on ice maker. Found ice maker advancing without forcing. Monitored ice maker cycle and fill. All tested good, no water leaks detected. Spoke with customer on user care guide."
Joseph C.
DRYER ADMIRAL AGD4475TQ0 "Arrived on site for “not heating” complaint. Inspected unit and found thermal fuse to be blown. Removed and replaced thermal fuse. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Joseph C.
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for “unit will not wash” complaint. Inspected unit and found MCU(motor control board)with blown circuit. Removed and replaced MCU. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived on site for no lights,diagnosed faulty led controls,replaced led controls powered unit on all leds working correctly"
Jonathan S.
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for refrigerator making noise and auto fill not working. Inspected unit and work area. Found left hinge cap broken. Found moisture buildup around fresh food evaporator. Performed diagnostics mode and found fault code for dirty condenser. Called GE tech support and spoke with Greg and he stated to order display control and it will come with sensor for the auto fill and will need moisture kit to divert moisture away from fresh food evaporator fan. Spoke with customer on condenser cleaning. Will need authorization for repair. ordrng 1 WR17X27465 (DISPLAY TOUCH PAD) and 1 WR49X26666 (MOISTURE KIT) and 1 WR55X27267 (DISPLAY/AUTO FILL)"
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on sit effort no ice. Ran diagnostics found icemaker not running through a harvest test in diagnostics,removed cover found power switch to icemaker not connected to harness,connected power switch,ran diagnostics icemaker passed harvest test,ran fill test passed."
Andy B.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave no operations. Tested voltage to unit and found no voltage. Found GFCI Tripped, reset and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance as well as GFCI not recommended for unit. No repairs are needed at this time."
James C.
REFRIGERATOR KITCHENAID KSSC36QTS03 Arrived on site and tested operation. Found frost and ice forming along left side of freezer and under ice bin. Removed ice bin and found ice chute door not closing completely. Inspected motor housing and found ice build up around the motor as well cleared all ice and inspected electrical connections. Unit will need new ice door motor assembly and chute door to repair. ; ordrng 1 WP2180353 (door-chute) and 1 WPW10546285 (motor)
Thomas L.
WASHER MAYTAG MVWX655DW1 Arrived on site for porcelain condition. Replaced failed gearcase and out of round basket. Unit now operates properly with no water leaks.
Richard P.
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Arrived onsite for the refrigerator. Replaced broken grill. Complete.
Al R.
DRYER WHIRLPOOL MGDB835DW4 "Arrived to install previously ordered parts.Removed and replaced motor, housing and wheel.Reassembled and unit tested as designed.Job complete"
Richard P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator leaking water. Upon inspection found a water line that not seated correctly. Reinstall water line tested and found no leaks. Complete.
Paul R.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher not powering on. Ms stated they checked the breaker. I found no power to the dishwasher. I checked the breaker panel and found the breakers mislabeled. I found the dishwasher marked as the disposal and the disposal makes as the dishwasher. I found the breaker tripped. The dishwasher is on a GFCI circuit breaker. I reset the breaker and tested the machine in the diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
Richard P.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for plastic burn smell in dishwasher. Found melted plastic on heating element. Was able to remove melted plastic and unit tested good. Customer pointed out that the tracks on the upper most rack were broken. New tracks were ordered. Office reschedule.; ordrng 1 W10913628 (track) and 1 W10914507 (track)
Kevin B.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found the vent hose on the rear of the dryer is misshapen, customer wishes it replaced. no lint found in dryer at time of service, job complete"
Arthur B.
RANGE GE JBP26WV2WW "Arrived onsite for tenant complaint of range oven not heating properly. Tested unit and found unit cycles +/- 30F. Per tech sheet, cycling is normal for range. Advised tenant of findings.
Dylan T.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite customer complaint was unit not dispensing ice bad motor
David Z.
DRYER WHIRLPOOL WED5000DW2 Arrived on site to investigate dryer door that was not stay closed after last visit. Found the sheet metal around the door was slight bowed out making door hard to latch. Bent sheet metal back in shape and retested. Door now latches and stays closed. Ran a comforter to test and door stayed closed. Call complete.
Jonathan S.
RANGE JENN-AIR JGRP436HL00 Arrived on site for oven not working. Inspected unit and work area. Tested oven operation and found DSI control not reading when igniting flame. Gained access to DSI control and removed failed control and installed new. Tested unit and found same failure occurring. Called tech support and spoke with Austin. He stated to replace ignitor and harness. Office to schedule appointment when ETA is available for part.; ordrng 1 W11311196 (SPARK IGNITOR WITH HARNESS )
Luis M.
REFRIGERATOR AMANA BX21TW Arrived on site to install parts from prev diagnosis. Replaced defrost timer and thermo powered unit on unit powered on and started cooling down.
Lou S.
DISHWASHER KITCHENAID KDTE234GWH0 "arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the upper rack adjusters broken and the rack being held on with zip ties. I removed and replaced the adjusters and tested the rack operations. Unit is operating as designed. No water leaks observed during service, job completed."
Al R.
WASHER WHIRLPOOL WTW8500DC Arrived to inspect washer still not draining.Confirmed the complaint and began a load and unit never drained.Removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Tyler B.
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site for unit with display issues. Control covered under warranty. Replaced control and tested good
Wesley P.
WASHER WHIRLPOOL CAE2745FQ1 Arrived onnsite and tested unit. All checks good. Unit is operating as designed. Inspected Thoroughly and found good water flow and agitation and spin and drain.
Robert J.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on job for washer making noises, upon inspection we found the motor was making more noise then usual, replaced the motor and retested, which worked without the noise. Complete"
Tyler B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for unit with broken rack. Replaced tracks and adjuster update and tested good
Tyler B.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for unit with no operation. Found 120v. Replaced control and tested good
Kevin B.
WASHER MAYTAG MVWC565FW2 "Arrived on site and replaced control diagnosed on previous visit, after replacement ran a calibration cycle and it passed properly. Ran all functions in manual diagnostic and found cold water is not flowing. Inspected water inlet and found screen is completely blocked by debris, water on the property comes from a well. After clearing it water will now flow correctly. Informed customer that issue will likely happen Again and water should be corrected from source to prevent issue. No water leaks from connections at time of service, job complete"
Joseph C.
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site for “air leaking from top and sides of venthood” complaint. Inspected unit and found no issues with venthood. Recommend to have installers dismount hood and install 5/16” foam tape around perimeter of vent exhaust(for better seal)and reinstall. Unit is performing as designed.
Richard P.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer not turning on. Upon arrival dryer console was not coming when pressing the power button. Checked voltage again and it checked out ok. So replaced main control and console. Dryer still did not work. Console did not turn on. Tested voltage coming from the wall and we got 240VAC from neutral to L1 and 159VAC from neutral to L2 but got 240VAC from L1 to L2 and got 123VAC from ground to L1 and 123VAC from ground to L2 so there is an electrical issue with outlet or the power going to the outlet. Advised customer to call an electrician to check out outlet. Complete
Arthur B.
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived onsite for customer complaint of freestanding gas range tripping breaker. Inspected unit and found unit is connected to GFCI breaker. Advised customer due to the sparking of the igniters, GFCI should not be on stove. Advised customer of findings. Customer will speak to builder regarding issue. Tested all igniters and oven. All work as designed. No gas leaks detected at time of service."
Kevin B.
WASHER MAYTAG MVWC415EW1 "Arrived on site and replaced lid latch diagnosed on previous visit, after replacement confirmed all functions are operating normally in a manual diagnostic cycle. No water leaks from connections at time of service, job complete"
Arthur B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite. Customer had purchased new unit and is having unit hauled off. No work performed.
Joseph C.
RANGE AMANA AGR5330BAS3 "Arrived on site for “unit caught on fire, while making toast” complaint. Inspected unit and found burner bar had come loose from orifice. Repositioned and reconnected burner bar to orifice. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
James C.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and found orifice kit ordered per installation conversion manual is incorrect. I will need to order the individual orifices to repair unit. ; ordrng 1 W10652710 (spud-orfce) and 1 W10791073 (spud-orfce) and 1 W10791079 (spud-orfce) and 1 W10791082 (spud-orfce)
Andy B.
DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Dylan T.
REFRIGERATOR LG LFXC24726S/02 Arrived on site customer complaint was unit not cooling Took the back off no blinking lights on the board took the back panel off check the compressor was called talked into the system no Freon in there need to order the fridge evaporator; ordrng 1 ADL73341415
Paul R.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for the oven that is not keeping proper temp. I tested the oven at 350 degrees. I found the offset in the control set to 0. The oven was cycling between 250-290 degrees. I put a 30 degree offset in the control and the oven cycled between 310-350 degrees. I checked the sensor temp thru the control and found it within 10 degrees of my thermometer so the sensor is good. I turned the oven back on and when it cycled the temp rose to 420 degrees and started cycling between 380-420 degrees. The UI and possibly the main control will need to be replaced. I called techline and spoke with Andrew file# 7726618484. I explained my findings and Andrew verified the main control as the logic board. He advised to check the sensor and harness connections and if good to replace the control. I tested the harness and the sensor. The harness checked good and the sensor ohmed out correctly. I replaced the main control and retested. The unit is working as designed an
Robert J.
DRYER MAYTAG MEDC465HW0 "Arrived on job for dryer not starting, upon inspection we found that dryer was starting but not heating, we found he thermal fuse open, replaced thermal fuse, tested and worked correctly. Complete"
James C.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. I found oil has leaked from gear case and run out through grout line in front of drier. Installed new gear case and cleaned up oil. Tested operation and found unit working properly. Job complete
Tyler B.
RANGE KITCHENAID KDRS483VSS04 "Arrived on site for unit with multiple in counters with f2-e1 communication error, found service bulletin for issue. Will need to return with deflecting vent according to bulletin, ordering 2HR dues to unknown repair time. ; ordrng 1 CNOTE (2HRS) and 2 W10903603 (deflctr-vt)s"
Leonardo C.
COOKTOP KITCHENAID KSGG700ESS1 Arrived on site to test unit for leaking carbon monoxide. Called tech line and called safety and they said we need to come back with the co2 tester from them. Office to reschedule when we receive tool File#7726619579; saved tckt
Tyler B.
OVEN JENN-AIR JJW3830DP03 "Arrived onsite for broken glass after self clean. Found inner glass broken, will need to return with both panels ; ordrng 1 WPW10347596 (glass-door)"
Lou S.
MICROWAVE WHIRLPOOL WMH75021HZ2 "arrived on site to inspect microwave noises. Upon further inspection, I found the unit sitting on the countertop, so I plugged it in and when it turned on I could hear a rattle noise or and electrical noise coming from the ack right side. I found that the back right side was badly damaged/dented as was the right side of the panel/cover. Using a cup of water, I tested the unit and it did not heat and I found that the magnetron was extremely hot. I removed and replaced the magnetron, capacitor, & diode and retested and it operated as designed. When I put the unit back in its place on the wall and retested, the noise came back and after a few seconds, the unit shut down as if it were grounding out. I removed the unit from the wall and contacted Techline for assistance. Spoke to Brian and while advising of my findings, I found a large gap in the cabinet at the opening of the door. I advised Brian of this and also that the unit was purchased at a scratch and
Luis M.
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Arrived on site for water issues. Found defective spigot at dispenser,removed defective spigot,installed new spigot tested water dispenser unit working as designed"
Richard P.
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived onsite for the dishwasher throwing the breaker. Repaired hinges and replaced drain hose. Put dishwasher back in place and tested. All functions tested normal. Complete.
Leonardo C.
OVEN JENN-AIR JMW3430DS02 arrived on site to test unit for light comin gon. Called techline and they said to order new co sole File#7724914991. Ordering new console W11236885 office to reschedule ; ordrng 1 W11236885 (CONSOLE )
James C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found upper spray arm retainer has broken. Installed new manifold. Unit tests good. Job complete
Clif L.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to diagnose a microwave that will not turn on. Found no mechanical failure with unit at this time. All parts and components are fully functional.