Service History 127 - Appliance Express

We serviced a

LG WASHER

Model WM2455HW

Near Round Rock, TX 78664

Cliff

Job Details: 06/17/2022

Arrived on site to diagnose a washer that is not spinning properly. Found bearing damaged due to basket frame failing.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 06/17/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near New Braunfels, TX 78130

Andrew

Job Details: 06/17/2022

Customer stated unit is still under warranty. Advised would need POP as unit is showing out of warranty through entitlement. No service provided no fee collected.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, TX 78758

Cliff

Job Details: 06/17/2022

Arrived on site to diagnose a dryer that is not starting. Tested unit and found no failures to unit at this time

We serviced a

WHIRLPOOL WASHER

Model WTW5310SQ0

Near Lakeway, TX 78734

Justin

Job Details: 06/17/2022

Arrived on site for a washing machine not working. I tested the unit and found no response. I gained access to the inside of the unit and found the door switch physically broken. I also found the bottom had significant oil indicating a bad gearcase and bearings. I informed the customer of my findings and they declined any further repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, TX 78745

Kevin

Job Details: 06/17/2022

"Arrived on site and replaced freezer gasket diagnosed on previous visit. After replacement used heat gun to shape gasket and insured his closing properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78745

Kevin

Job Details: 06/17/2022

"Arrived on site at and inspected refrigerator currently is not making any excessive noise. Sent customers most recent video to KB/service management and in the video the refrigerator is running but there is no excessive noise. Customer has a previous video from when before TE made adjustment and there is a noticeable difference between the two videos. No further repair is required at this time, job complete"

We serviced a

LG WASHER

Model WM3670H*A

Near Austin, TX 78749

Kevin

Job Details: 06/17/2022

"Arrived on site and inspected washer and found siphon inside dispenser drawer is working properly, set washer into a diagnostic cycle and all valves are dispensing water properly. Spoke with GC about customers experience. All functions are operating as designed, customer might be able to improve fabric softener siphon by diluting fabric softener but there is no way to correct experience, job complete"

We serviced a

LG DRYER

Model DLE5977B

Near Austin, TX 78735

Kevin

Job Details: 06/17/2022

"Arrived on site and inspected dryer vent hose and found it is torn in multiple places. After replacing vent is operating properly, job complete"

We serviced a

GE VENTHOOD

Model ZVC36L4SS

Near Austin, TX 78734

Leonardo

Job Details: 06/17/2022

Arrived on site to replaced boards and light bulbs. Replaced parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2766GEB

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2022

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer evaporator covered in ice. I gained access to the defrost timer and found it would not advance to defrost. I removed the ice build up and tested the heating element and tstat. I found both good. The defrost timer is discontinued

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Austin, TX 78749

Luis

Job Details: 06/17/2022

"Arrived on site. Found water leaking from filter head with filter removed found control not closing damper door when temperature reached replaced control and filter head tested water dispenser working tested icemaker,icemaker ran through a cycle and filled with water"

We serviced a

WHIRLPOOL ICE MACHINE

Model JFC2089BEM01

Near Dripping Springs, TX 78620

Luis

Job Details: 06/17/2022

"Arrived on site for no ice. Diagnosed a defective icemaker installed updated icemaker powered unit on icemaker ran through a cycle and filled with water; used 1 W10884390 (Icemaker) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS30726S/02

Near Austin, TX 78737

Luis

Job Details: 06/17/2022

"Arrived on site for cooling complaint. Per customer unit will stop cooling,at time of not cooling nothing running then it would start working again. Diagnosed a defective control,replaced main control powered unit on compressor and fans powered on,checked air flow in fresh food compartment good."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Austin, TX 78747

Luis

Job Details: 06/17/2022

"Arrived on site for no,ice. Diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest ran fill test passed"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78702

Luis

Job Details: 06/17/2022

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules,all leds working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78704

Luis

Job Details: 06/17/2022

"Arrived on site for no ice or lights. Replaced defective fill tube heater,freezer led module and led power supply. All leds working as designed,ran icemaker diagnostics passed,ran fill test passed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78704

Luis

Job Details: 06/17/2022

"Arrived on site for led issues. Diagnosed a defective led module,per service pointer removed led modules,installed updated led modules all leds working as designed.Autho S84638; used 12 W11484836 (Led module) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2022

Arrived on site for washer needing rebalance and maintenance. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found it working as designed. I gained access to the filter and found it clear. I gained access to the rotor stator and found it clear of any oil or leaks. I tested the units suspension and found it working as designed. I found the front left of the unit lower and not leveled. I leveled the legs and pushed the unit back into place. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Cedar Park, TX 78613

Vincent

Job Details: 06/17/2022

"Arrived on site inspected unit and work area. CX complaint was unit not drying dishes. I set unit in diagnostics and found stored error codes 5-2. I then ran a diagnostics cycle and tested element with amp draw and had a good amp draw. Advised CX to use jet dry and just use liquid detergent. Unit is operating as designed. No leaks observed during service, job completed."

We serviced a

SAMSUNG WASHER

Model WA48J7770AP/A2

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

"Arrived on site for Samsung washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes, I then set a diagnostics cycle and ran the entire cycle with no problems. Unit is operating as designed. No leaks observed during service job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

Arrived on site to install previously diagnosed parts. Installed new UI and tested unit is operating as designed. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

Gerry C

Job Details: 06/17/2022

"Arrived to inspect door issue. I could not recreate the failure and tested within service test mode. All functions were present and the unit operated as designed, no leaks observed during service."

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAEBC

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/17/2022

Arrived on site for refrigerator not cooling rc. Upon arrival confirmed issue and found massive defrost issue in rc behind evap cover. After pulling out refrigerator I found liner failure behind unit. Unit had moister/condensation + rust damage behind unit causing warm air leak through liner then freeze up around evap coil in rc. Will need findings reported of no repairable liner/insulation causing failures. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrv986fdem00

Near Kempner, TX 76539

Tyler

Job Details: 06/17/2022

Arrived on site for refrigerator not making ice properly/cooling correctly. Upon arrival confirmed issue and found temps in fc and rc (actual) 30/55. After further testing found little to know frost on either evap coils as well as all fans running in unit. Found amperage to compressor jump from 2-6 full amps and climbing in under 4seconds. Found unit had saturated liner insulation around drain lines as well as heavy rust from evap coils down to drain and liner. Previous unknown company had made repairs prior to our diagnostics and had installed incorrect access port leading to restriction/leak in liner of system.

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW4

Near Kempner, TX 76539

Tyler

Job Details: 06/17/2022

Arrived on site for washer intermittently turning on/off. Upon arrival confirmed issue but found no response from ui. Verified voltage from outLet-washer and through filter to ACU. The. Found intermittent voltage from ACU to ui but no failures in harness. Replaced ACU and then reass and found washer functioning as designed. Call complete

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEB3

Near Red Rock, TX 78662

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for not cooling, tested unit found FC at 0 and RC at 38, customer stated that it would shut off intermittently and will have to unplug and reset to have unit run again, was not able to mimic issue, replaced control board as precautionary, programed compressor turned on, unit is running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dale, TX 78616

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for water leak, customer stated that the water leak has been fixed and that her dishes are not drying, tested unit found heater engaging, explained to customer that due to the plastic tub,the element does not get really hot to completely dry dishes, advised customer to use rinse aid and prop door open to help air out dishes unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2022

"Arrived on site for frogs elights being dim and the freezer light being out. The freezer light is the last in the line for the lights. I found the freezer light bad I replaced the light and found all other lights working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Austin, TX 78717

David S

Job Details: 06/17/2022

Arrived on site for freezer light not working. I inspected the unit and work area. I found the lights wait here intermittently working. I replaced the switch and found all the lights working. Job complete.

We serviced a

LG WASHER

Model WT1101CW

Near Austin, TX 78717

David S

Job Details: 06/17/2022

Arrived on site for washing machine leaking. I inspected the unit and work area. I found the exterior drain hose leaking at the drain pump. I found the replace discontinued. I reached out to parts and found a replacement. I spoke to the customer about the repair and what was needed. The customer is going to replace the unit.

We serviced a

GE DISHWASHER

Model GDT695SSJ5SS

Near Round Rock, TX 78681

David S

Job Details: 06/17/2022

Arrived on site for dishwasher not draining.I inspected the unit and work area. I found the drain pump getting voltage but not coming on. I replaced the drain pump and retested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Austin, TX 78703

Luis

Job Details: 06/17/2022

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,per service pointer installed updated led modules in both sections all leds working as designed.

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Round Rock, TX 78681

David S

Job Details: 06/17/2022

Arrived on site for range burners not heating properly. I found the range receiving 250 vac. I changed out all for burner switchs. The unit is working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lockhart, TX 78644

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for turning off and excessive vibration, tested unit found fail suspension and control turning off before completing cycle, got authorization to replace control, suspension and actuator, replaced parts tested unit,found unit still has some wobble do to unit is not located on solid surface, but 12 inches off the floor on a sheet of plywood, advise customer to get a more sturdier surface or move unit to solid ground, unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Lockhart, TX 78644

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for water leak, tested unit found drain tube clogged and when unit goes into defrost it over flows, cleared drain tube , water is now flowing freely, applied a bead of silicone around drain tube connection, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Kyle, TX 78640

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for squeaking noise, tested unit for noise coming from heating element housing rubbing against the frame, secured housing noise is now gone job complete"

We serviced a

GE DISHWASHER

Model PDT720SSH6SS

Near Jarrell, TX 76537

Gerry C

Job Details: 06/17/2022

"Arrived to inspect draining issue. I found the drain pump impeller had unseated from the stator assy and caused the blades to wear away. I installed the kit, including the new filter assy and tested. Operational test good, no leaks observed during service. Drain pump kit

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Florence, TX 76527

Gerry C

Job Details: 06/17/2022

"Arrived to inspect cooling issue. I found the unit frozen up in the evaporator section and the cause was the door gasket gapped across the entire lower part of the door. Further inspection revealed severe damage to the left front corner, apparently from delivery (Lowes) and cannot be corrected via normal means. Tech Robert. I advised of my finding. The CX will need to contact the CX service line at 800-253-1301. No water connections to upright freezer."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Temple, TX 76502

Jonathan M

Job Details: 06/17/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the tub and tested the unit. The unit began to work as designed with no leaks present. Call complete.

We serviced a

LG WASHER

Model WM4370HWA

Near Kyle, TX 78640

Andrey

Job Details: 06/17/2022

"Arrived on site to replace previously diagnosed recirculating pump hose, replaced hose, inspected connections and drain pump housing, no issues found, customer put clothes in the washer, ran a quick wash cycle, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS1

Near San Marcos, TX 78666

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for unit not leveled, tested unit found unit unusable, leveled unit, put bottom drawer back on tracks, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Temple, TX 76504

Jonathan M

Job Details: 06/17/2022

Arrived on site for a dishwasher is not draining. Inspected unit and work area. Confirmed customers complaint and found that unit was draining extremely slowly. Removed the drain hose off of the garbage disposal and found for water flow. Replace the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE DRYER

Model GTD33EASK0WW

Near Lampasas, TX 76550

Tyler

Job Details: 06/17/2022

Arrived on site for dryer not turnin on. Upon arrival confirmed issue. Found upon further inspection that timer(inner gears of timer) were siezed together. Replaced timer asm and reassembled and tested unit. Found dryer could start and function as designed. Call complete

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US

Near Lampasas, TX 76550

Tyler

Job Details: 06/17/2022

Arrived on site for dishwasher not cleaning correctly (per customer). On arrival customer explained food being left on dishes at end of cycle. Found no errors in diagnostics. Found upon closer inspection no evidence of foreign debri in pump asm or filters. I then Found unit could allow for all functionality in both diagnostics and normal operation cycles. No signs of leaks. Spray arm asms werent clogged. Instructed customer on use of rinse aid as well as best detergent use. Call complete

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Lampasas, TX 76550

Tyler

Job Details: 06/17/2022

Arrived on site for range needing previously diagnosed bake orphus. Upon arrival was able to confirm that the new orphis pack ordered as well as a burner were able to fix the unit up as designed and the flame is now at the right level and the renew signs of gas leaking. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Georgetown, TX 78633

Gerry C

Job Details: 06/17/2022

"Arrived to inspect code. The unit had an F3E2 stored in memory. I followed he MFG test procedures and found no issues within the circuit or sensor system. Per mfg procedures, I replaced the main control and tested. The unit operated as designed and heated and cycled. Steam dryer, no leaks detected during service."

We serviced a

LG DRYER

Model DLEX3370R

Near Georgetown, TX 78633

Gerry C

Job Details: 06/17/2022

"Arrived to inspect heating issue. I found the unit heated and cycled, but the vent outlet was almost completely plugged. Removing the debris, I found the unit operated as designed. Operational test good.

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/17/2022

"Arrived on site for washer hot water not working. Inspected unit and work area. Performed diagnostics mode and checked error codes. Found error code F0-E2 over-suds. Ran automatic test cycle and found hot going to inlet valve and control sending voltage to inlet. Found stuck solenoid on inlet valve.. Removed failed valve and installed new. Performed diagnostics mode and manual tested inlet valve. Ran automatic test cycle again and found all operating as designed. Spoke with customer on suds error code and soap usage.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/17/2022

"Arrived on site for washer not operating and being loud. Inspected unit and work area. Attempted to perform diagnostics mode and found drain pump running and control not responding. Attempted to clear pressure hose and found same results. Removed control and installed new. Performed diagnostics mode and ran automatic test cycle, found all components responding. Spoke with customer on soap usage. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/17/2022

"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Traced drain line and found garbage disposal knockout punch has not been removed. Removed punch and ran drain cycle. Performed diagnostics mode, found error code 6-4 float switch. Monitored test cycle and and found components operating as designed. Spoke with customer on service performed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, TX 78628

Lou

Job Details: 06/17/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the RC evap thermistor being out of range, I removed and replaced the thermistor and foil taped and ziptied it the evap. During the process of gaining access to the thermistor, I found the fan scroll damaged from the ice build up and required the customer to replace. Customer agreed to the repair. I removed and replaced the fan scroll and monitored the unit. The evaporator has a good frost pattern and is beginning to cool. No water leaks observed during service, job completed. Recommended allowing the unit to cool for 24-48 hours before placing items back inside."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

"Arrived on site for microwave not heating. Inspected unit and work area. I tested unit with a cup of water and did not heat. I then removed unit from the wall and found cooking oil dripping from the inside and all over. I called tech line and spoke with Andrew and advised me to let CX know it would have to be cleaned in order to proceed with any repairs, but also told me to contact the Warranty department to see if it would be covered, SR#7733906967. Contacted warranty and spoke with Christine SR#7733818192 and instructed me the unit will not be covered due to the oil damage. I let CX know of my findings and what Whirlpool told me.

We serviced a

WHIRLPOOL VENTHOOD

Model KVWB406DSS4

Near Andice, TX 78628

Vincent

Job Details: 06/17/2022

"Arrived on site for vent hood, inspected unit and work area. Found chimney bent from 1 corner and not sitting correctly due to back splash being bowed out. They will need have to contact Whirlpool and order the part W10337357 as this is an accessory. Job completed."

We serviced a

WHIRLPOOL WINE COOLER

Model WUB35X24HZ02

Near Austin, TX 78759

Wesley

Job Details: 06/17/2022

SR#7733912829. arrived onsite and replaced the door to correct failure to seal symptom. After installing new door found persistent symptom in the same manner as prior door. Called Techline and spoke to Joel. Found cabinet out of square by a quarter inch causing the alignment issue. Unable to correct issue with leveling of the feet. Advised customer on non repairable designation being considered. Job complete. Whirlpool customer care to follow up with customer on designation status.

We serviced a

WHIRLPOOL MICROWAVE

Model JMC2430IL02

Near Austin, TX 78727

Wesley

Job Details: 06/17/2022

Arrived onsite and replaced console. Unit is now operating as designed. Set up and tested. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, TX 78727

Wesley

Job Details: 06/17/2022

Arrived onsite for slow ice production. Tested unit temps and found 15f and 39f at time of service. No ice blockage and ice box fan is running well. Possible old e5 ice maker code. Thermistor reading warmed than harvest after test harvest. Adjusted mullion mode to %100 and set for long defrost while onsite. Found fill tube would not allow water to pass during initial test. Cerified clear tub reinserted in valve and tested icemaker fill. Fill works properly. Advised customer on findings and that ice should produce normally. Found freezer rails sticking and possible complications resulting from poor freezer door closure. In event of repeat failure. Order freezer door rails. All set up to operate properly at this time

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB0

Near Austin, TX 78753

Wesley

Job Details: 06/17/2022

Arrived onsite for failed large burner and replaced failed large burner. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Austin, TX 78724

Wesley

Job Details: 06/17/2022

Arrived onsite to replace previous diagnosted parts. and found unit running a warm compressor .6amps. Tapped into system and found pressure was a little low like there had been a leak. No oil on any hi side components. Replaced the compressor and drier and installed an access valve. Pulled a steady vacuum for 15 minutes. Charged unit with 5.5oz of r134a and held properly at 0 and 125psi on the gauges. No indication of early failure. All is operating properly. Advised customer that due to the possibility of a low side slow leak the unit should be monitored for slow cooling loss in which case we will us the UV dye to identify a leak. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78754

Wesley

Job Details: 06/17/2022

Arrived onsite to replaced failed freezer module and found unit foamed in requiring splice repair. During splice repair the connector slipped off of the connection. Called techline to report non repairable status due to the short broken wiring. #7733905800 advised customer on options.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204DSS0

Near Round Rock, TX 78681

David S

Job Details: 06/17/2022

"Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the spray are restricted with debris causing it to spray past the gasket. Once the spray arms were cleaned the unit stoped working.

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050US

Near Austin, TX 78724

Kimo

Job Details: 06/17/2022

"Arrived onsite for dishwasher with broken detergent dispenser. Upon inspection I found that the dispenser was broken. Cx informed me that the pods that he uses sometimes wot dissolve. I check to see if the water coming into the unit was hot, it was i also check that Sump&motor was running and it was. So I recommend that he switches to liquid. And I replaced the dispenser and tested unit and found unit operating as designed. Job complete. No leaks"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Austin, TX 78724

Kimo

Job Details: 06/17/2022

Arrived onsite for dryer not heating. Upon inspection I found that the heating element was showing open . I installed new heating element and tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78754

Kimo

Job Details: 06/17/2022

Arrived onsite to install previously diagnosed paRt. Upon arrival I installed new console and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Austin, TX 78732

Justin

Job Details: 06/17/2022

"Arrived on site to install previously diagnosed parts. Upon arrival the UI was flashing the error code F6E1 for ACU to UI error. The customer stated it began failing again shortly after the last service and they havent been able to use it since. I installed the console, control, and UI and then tested the unit. I found the unit working as designed. No leaks observed at the time of service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78732

Justin

Job Details: 06/17/2022

"Arrived on site for a refrigerator with temps on the fridge that dont match the customers thermometer. Upon arrival the customer stated the temps have been slightly warm and they found most of their dairy product spoiling quick. I found the unit set to 36?F in the fridge and 0?F in the freezer. I checked temps and found the RC at 44?F and the FC at 6?F. I tested the unit and found all airflow components working as designed, and all gaskets sealing properly. I gained access to the control and ohmd out all thermistors. The FC read 22.4K and the RC read 7.2K. These are good at the time of reading. Per the SP W11512008 if these check good you need to replace the control. I replaced the control and the unit is as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78724

Joe Z

Job Details: 06/17/2022

Arrived onsite for unit with no heat. Upon arrival test polarity and got correct voltage from supply. Ran test vent kit and test passed. Found open thermostat. Inspected element and element is good. Need to replace thermostat. Replaced thermostat and test unit. Unit now operates a designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78725

Joe Z

Job Details: 06/17/2022

Arrived onsite for water flow very low. but works if they take out filter. Upon arrival test unit and found the same issues. Test water valve and valve is operating correctly.Replaced filter housing . Unit is operating as designed customer will replace filter.No leaks present at this time.Job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RS261MDBP/XAA

Near Del Valle, TX 78617

Joe Z

Job Details: 06/17/2022

"Arrived onsite to install previously diagnosed parts. Replaced icemaker, drain tube, and water valve. Recommend that customer replace water filter. No leaks present at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Austin, TX 78747

Kevin

Job Details: 06/17/2022

Arrived on site and inspected dryer and found front panel is warped and door pops open while dryer is running. A new front panel would be needed to correct issue

We serviced a

GE REFRIGERATOR

Model PYE22PSKBSS

Near Buda, TX 78610

Kevin

Job Details: 06/17/2022

"Arrived on site for coffee maker on the front of the refrigerator splashing/splattering while running. Observed coffee maker cycle and make 2 cups of coffee, sent a video to KB/claims AHS, at this time coffee maker is working properly. This issue was not related to the previous repair."

We serviced a

GE DISHWASHER

Model GLD4456R00CS

Near Lakeway, TX 78734

Leonardo

Job Details: 06/17/2022

Arrived on site to tag unit for unit leaking. Test unit and found bad valve staying open when unit off making unit over fill. Replaced valve test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KMBS104ESS03

Near Dripping Springs, TX 78620

Leonardo

Job Details: 06/17/2022

Arrived on site to replace ui and console. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Georgetown, TX 78633

Gerry C

Job Details: 06/17/2022

"Arrived to inspect drip. I found the supply line at the dispenser area was causing water to pool during dispensing and will require replacement. Office to order dispenser line, termed fitting in the BOM. Office to contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11163765 (Fitting) and 1 TechGCplease (GCO)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Jarrell, TX 76537

Gerry C

Job Details: 06/17/2022

"Arrived to inspect door issue. Upon arrival, I found the upper door worked as designed and I could find no issues with it. During inspection, I found the control panel was deformed and will require replacement. ; ordrng 1 WPW10318550 (Panel-Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Robinson, TX 76706

Jonathan M

Job Details: 06/17/2022

Arrived onsite for a refrigerator that has no power. Inspected unit and work area. The customer advised that the unit does cool but the lights and control would not power on. Unplugged the unit and found the control light turn on for a second. Found the door switch had broken and did not have that on hand. Went to check for the part and found this unit does not have a parts list. Spoke to SR and was confirmed about the issue. Was advised to research the part and it would be taken care of. Ordering the part in the office will need to contact the customer about a return date as soon as parts are located.; ordrng 1 Research (FF door switch)

We serviced a

WHIRLPOOL DRYER

Model MED8630HC1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/17/2022

"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and disassembled the front panel. Checked heating components and found element open; ordrng 1 WP3387747 (Element)"

We serviced a

LG REFRIGERATOR

Model LSXS26326S/00

Near Buda, TX 78610

Andrew

Job Details: 06/17/2022

"Arrived on site to replace control and compressor from previous diagnosis. Also for not dispensing ice. Replaced compressor and control. Programmed control successfully. System held vacuum for 20 mins. Charged system to specs, ideal frost pattern developing on evap. Found reason for not dispensing ice is paddle switch has a broken mounting point causing switch to move around and ice paddle is broken. Recommend replacing dispenser cover assembly. Office to reschedule. ; ordrng 1 ACQ87270803 (Dispenser cover assembly)"

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPQ6

Near San Marcos, TX 78666

Andrew

Job Details: 06/17/2022

Arrived on site to test unit for start button missing. Found console damaged where switches attach and overlay is coming apart. Needing console in white and white overlay; ordrng 1 9872039W (Console) and 1 9872017W (Insert)

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Austin, TX 78753

Kimo

Job Details: 06/17/2022

Arrived onsite for washer not dispensing fb and f3e1 code stored. Cleared code and rand unit and found unit operating as designed. Upon further inspection I found that the cold water valve was not coming on will need valve to complete call.reschedule for 06/27/22; ordrng 1 W10599356 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78723

Kimo

Job Details: 06/17/2022

Arrived onsite for to install previously designed pat. Upon inspection of new Sump&motor I found that is was dammed and would cause a leak if installed. See pix for more. Ordering another Sump&motor.office to reschedule.; ordrng 1 W11416363 (Sump&motor)

We serviced a

WHIRLPOOL RANGE

Model SF367LEKT

Near Austin, TX 78748

Leonardo

Job Details: 06/17/2022

Arrived on site to test unit for oven heating but then not igniting. Test unit and found bad dsi board and sensor. We had wrong model for an electric range. Ordering new parts office to reschedule ; ordrng 1 WPW10331686 (Spark module) and 1 WPW10181986 (Sensor)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDBSR/AA

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2022

"Arrived on site to inspect refrigerator ice maker frozen. Upon further inspection, I found the ice bin had been removed but broken. I found a large block of ice around the ice maker (photo). I researched the ice maker and found it unavailable and provided the part number to the customer. Per the service bulletin ordrng 1 DA82-02367A (Clips)"

We serviced a

LG REFRIGERATOR

Model LMXS28626S/02

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/17/2022

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in FC at 2.3?. Measured temperature in RC at 59?. Removed air baffle tower and found evaporator fan motor not running. Will need to replace complete assembly. Reached out to parts department and found part on back order. Informed customer on part. ordrng 1 ADJ74812515 (Air baffle assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Pflugerville, TX 78660

Cliff

Job Details: 06/17/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor running but unit not cooling. Refrigerator will need sealed system repair and office to set return appointment for 3 hours. R600 kit and related equipment needed.; ordrng 1 W11578004 (Evap) and 1 W11504450 (Cap to evap lokring) and 1 W11506619 (Suction to evap lokring) and 1 W11504447 (Cap tube to drier lokring) and 1 W11504445 (Drier lokring) and 1 W11580057 (Compressor) and 2 W11506619 (Suction comp lokring)s and 1 W11578570 (Highside comp lokring) and 1 WPW10143759 (Drier) and 1 R600 (R600 kit)

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near New Braunfels, TX 78130

Andrew

Job Details: 06/17/2022

"Arrived on site to test unit for off balance loads. Found error codes f7e6(motor fault) and f7e5(shifter fault). Was able to replicate motor not agitating properly. Recommend replacing motor, control, actuator, capacitor, belt and cam. Unable to remove agitator to verified if hub is properly installed as slight play in washbasket is present. Not sure if gearcase is needed but will return with parts. Recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11418231 (Agitator) and 1 W11222082 (Motor) and 1 W11227944 (Capacitor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78739

Justin

Job Details: 06/17/2022

"Arrived on site for a washing machine that wouldnt power on. I tested the unit and found it completely unresponsive. I checked voltage at the wall and to the control and found it good. I then checked voltage to the UI and found it bad. This indicates a bad control. I gained access to the bottom of the unit and found the capacitor leaking indicating a bad cap. I ohmd out all other components and found them good. Upon further inspection I found the belt with a lot of wear. In order to repair the unit it will need a new control, cap, and belt. Ordering the control and will bring back the other parts to install. Office to reschedule. ; ordrng 1 W11567712 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78739

Justin

Job Details: 06/17/2022

"Arrived on site for a washing machine not spinning. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F7E1 for basket speed fault. I then put the unit into diagnostics mode and found on spin and agitate you could hear a hum, but the basket/washplate didnt move at all. I then gained access to the control and ohmd out the motor windings and found them good. I then ohmd out the cap and found it open. This indicates a bad capacitor. I am ordering the cap and the office will reschedule. ; ordrng 1 W11158830 (Capacitor)"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Lakeway, TX 78734

Justin

Job Details: 06/17/2022

Arrived on site to install previously diagnosed parts. As instructed I called techline and spoke to Bruce and received SR# 7733909671. Bruce had me put the unit into diagnostics mode in order to test voltage to the IM. When trying to test the IM the diagnostics mode was not working correctly and it kept randomly switching to different tests. Bruce recommended replacing the control. Ordering the control and the office to reschedule. ; ordrng 1 W11302582 (Main Control)

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA-05

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2022

"Arrived on site to inspect refrigerator with ice built up in the fresh foods section. Upon further inspection, the customer had the unit unplugged and defrosted upon arrival. Customer advised that there was ice on the RC evap cover and water dripping into the bottom of the RC section. I pulled the unit out and found the drain tubes clogged with debris. Also found a void in insulation in the beginning stages in the middle of the unit located behind the RC evaporator (photo). I removed the RC evap cover and found the defrost thermistor engulfed in iced. I tested the defrost element and it is good. Following the service bulletin for the unit (#ASC20171005001) No water leaks observed during service.; ordrng 1 DA82-01415A (Drain tube kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78745

Kevin

Job Details: 06/17/2022

"Arrived on site and inspected refrigerator and found no food in freezer for thermocouple to measure. Spoke with techline, On Test 28-29 temps over past six hours show Fresh food 35, freezer 2. Inspected compressor and found it is showing 116?, took pictures. Found condenser fan is getting proper voltage but it is very easy to stop by hand. Condenser fan is likely not cooling compressor enough; ordrng 1 W11024494 (Condenser fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2022

Arrived on site for icemaker not producing. I inspected the unit and work area. I found the ice maker arm iced over and no longer sensing the basket corrrectly. I found the ice dispenser not shutting completely. I replaced the ice maker and am ordering the ice dispenser door assembly. The office will reschedule when we have eta on the part..; ordrng 1 W11423781 (Ice door assembly)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Luling, TX 78648

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for loud noise, tested unit found failed gear case, wash plate really rusted on, after some time removed wash plate and found hub completely stripped, ordering hub and bolt,office to get authorization for gear case, suspension, hub, belt, cam and wash plate bolt, and reschedule ; ordrng 1 W10752187 (Wash plate screw) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Salado, TX 76571

Gerry C

Job Details: 06/17/2022

"Arrived to instal previously diagnosed and ordered parts. I installed the ice chute gasket and ensured proper contact with the ice bin outlet. I found the replacement RC door gasket was badly damaged during shipping and will need to be reordered. No leaks observed during service. ; ordrng 1 W10830274 (RC Door Gasket, LH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Luling, TX 78648

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for no cooling, tested unit found bit at room temperature, compressor running pulling .35 amps, but zero frost pattern, customer stated that he heard very loud knocking noise coming from compressor before it stopped cooling, new sealed system needed to complete job, need compressor, evaporator, UV dryer, access valve,nitrogen, 2+ hours, office to get authorization and reschedule ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 482801 (Installation kit) and 1 WPW10143759 (UV dryer) and 2 W11506635 (Access valve)s and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, TX 78738

Luis

Job Details: 06/17/2022

"Arrived on site found damper not closing when temp reached ordering main control,also ordering original harness assembly that includes thermistor at no charge due to possibly thermistor not needing to be replaced ; ordrng 1 W11478401 (Harness) and 1 WPW10503278 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Vincent

Job Details: 06/17/2022

"Arrived on site for refrigerator inspected unit and work area. CX complaint unit not cooling enough in RC i inspected evaporator and found it completely frozen and I could not even see the drip pan, freezer looked fine no ice build up. I advised CX to defrost unit completely and had him sign the waiver. Some LEDS are out will need to get the freezer led module replaced Special project #: S191AQ . Door gaskets look good except the top right door will need replacement. I advised CX After defrosting unit to. Turn it back on give it about 24hrs to start cooling, but with the amount of ice I saw it could potentially have a sealed system failure after defrost. CX is aware of causes; ordrng 1 W11601310 (LED MODULE)"

We serviced a

WHIRLPOOL OVEN

Model WFG515S0ES1

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

"Arrived on site for range oven not working, inspected unit and work area. Tested oven and it would not ignite. Replaced igniter and the one I was sent with was defective. Office to order parts and reschedule to return on 06/24/22 and return with prescreened parts. No leaks observed during service. ; ordrng 2 WP9758079 (Igniter)s"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8RFF

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

Arrived on site for built in refrigerator inspected unit and work area. Tested temperatures RF was set to 41?actual reading 50? FC temperature was set to 0? actual reading was 9?. Removed evap cover in RC and found no frost pattern. Unit may have a restriction in the sealed system ; ordrng 1 297414901 (Evaporator) and 1 297217900 (Heat exchanger) and 1 297411155 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 Access valve

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Jarrell, TX 76537

Gerry C

Job Details: 06/17/2022

"Arrived to inspect rack issues. I found the 3rd rack was damaged and the mounts will need to be ordered and replaced. The 2nd rack adjusters required replacement and I verified full operation after complete. No leaks observed during service. ; ordrng 1 W10913628 (3rd Rack Track Assy, LH) and 1 W10914507 (3rd Rack Track Assy, RH)"