"Arrived on site for moisture build up. Found moisture on middle of mullion divider,wiped off moisture found section colder then middle and bottom,disconnected condenser fan no change on upper section,middle and lower heated up uploaded pic called tech support sent pictures information being sent to product review team for an exchange. Whirlpool will contact customer 2-5 business daysSR#7742088005"

Arrived on site with new door. Found damage to top corner. Replaced refrigerator door. Verified operation. Call complete. Vacant apartment. No signature

"Arrived on site for customer complaint of unit flashing wrong numbers. Found failed control panel, I replaced control panel, unit tested good. Part used w11378949 Apartment 3101"

"Arrived on site for customer complaint of F8E4 error code. Ran diagnostic test cycle found unit had wrong kind of soap introduced and suds were everywhere. Instructed customer to use proper soap and clear the suds, unit tested good."

"Arrived on site to replace previously diagnosed part. I replaced burner, unit tested good."

Checked door gasket all the way around and found no gaps and door is closing properly. Verified ice maker not working consistently. Icemaker had two errors codes e1 e2. There was frost build up on back of freezer drawer and evap panel. There us a service pointer for excessive moisture in freezer and replacing adapter assembly if door checks good. Door gasket was replaced. Ordering adapter assembly per service pointer W10842568. Will replace ice maker and UI on return visit ; ordrng 1 W10864518 (Adapter)

Arrived on-site for washer getting suds code. I verified the code and also got a pressure sense code. Also found a leak coming from the door. I replaced the pressure switch(wpw10415587) and the pump(280187) I'm ordering a WP8182119 bellow for return visit. Couldn't run the unit for a long time due to the leak. ; ordrng 1 WP8182119 (Bellow)

"Arrived on site for dryer rusting inside. Upon arrival, inspected unit. There is no rusting happening. Showed customer that what appeared to be scratches on rear bulk head was small amount of lint that I wiped off, the darkening/ discoloration on heater box vent is normal and explained that through use as heat passes through the new shiny metal turns color. In addition the swirl paint colors on rear bulk head are normal that there is just not a thick layer of paint and with heat and other factors the thin layer of paint becomes transparent with swirl marks. Unit is operating as designed. No parts used. Job complete"

"Arrived on site for locked screen. Upon arrival, power cycled unit. Keys are responding but controls locked keeps appearing. Contacted Techline for assistance . Spoke with Daniel. After series of tries, recommend replacement of console. Replaced console W11600370. Test unit and is operating as designed. Job complete"

"Arrived on site for customer complaint of unit leaving condensation inside of dryer when notmin use. Found dryer to be working as designed, instructed customer to have vent checked."

"Arrived on site to diagnose refrigerator not producing ice, and RC is also warm. Found freezer at -1, RC at 55. I noticed i could not hear the evap fan running. I checked via diagnostics, and fan would not spin up. Replaced evap harness and retested. Found the fan kicked on and started working properly. Unit working as designed. Parts used - W11578030."

"Arrived on site for customer complaint of unit not cooling, found compressor and fans running, found both sections at room temp. Unit needs sealed system repair. Ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 W11582579 (Compressor) and 1 Cnote (SS tech) and 1 Cnote (2 hour job) and 1 Cnote (Lock ring kit) and 1 W11562258 (Evaporator) and 1 wpw10143759 (Filter drier UV) and 1 W1150663523 (Access valve)"

"Arrived on site for customer complaint of low ice production. When I arrived the unit had just went through a harvest and ice bin is nearly full. Unit tested good, took pictures. Builder not on site for signature"

"Arrived on site to inspect dishwasher not draining properly. Upon further inspection, I attempted to run the drain pump and it failed to run at first and they came on after humming for about 3-4 seconds. I placed the unit into diagnostics and observed error F8E2 (drain pump electrics issue) the drain pump is failing internally. I replaced the drain pump and tested the dishwasher. The dishwasher is now operating as designed. No water leaks observed during service. W10876537"

Arrived on site for washer not turning on. Found unit had f5e2 error. Door lock is broken. This is a stacked washer and dryer. Dryer needs to be removed. Office will call to schedule. ; ordrng 1 W11565030 (Door lock) and 1 2man (2man stacked dryer)

"Arrived on site to inspect range tripping the breaker. Upon further inspection, I verified that the unit was wired correctly and that there was no visual damage to any wires or components. I followed saftey protocol by documenting with photos the location of the unit and terminal block. I replaced the elements per manufacturer's guidlines. I started the burn off process by removing the ground connection at the terminal block and setting the oven to bake at 500 degrees for 30 minutes. After 30 minutes. I reattached the ground connection and tested the oven. The oven is no longer tripping. I instructed the customer to run the oven an additional 2 hrs. W10856603 W11182108"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the burner knob and tested the unit. It is now operating as designed. W11517335

Arrived on site for noise complaint. Adjusted air tower noise no longer present.

"Arrived on site. Replaced auger motor and coupling reassembled unit installed ice container tested ice dispenser unit working as designed. Wpw10169511,w11671282"

Arrived on site to install previously diagnosed and ordered parts. I installed the foam and FC door. I will need to order the name badge. Scheduling return service for Friday 8/1. ; ordrng 1 W10876598 (Badge)

Verified drain pump continously running and pressure fault. Removed and replaced drain pump. Ran calibration and auto test. Unit is working as intended and no leaks.

"Arrived on site to install new dryer door seal to resolve torn seal. Glued on new seal and verified proper fitment. Unit working as designed. Parts used - WP279368, W10861521."

Complaint is that washer does not dry. Found f0e2. Ran diagnostics and all components pass. Removed drain filter. Found it was clogged. Cleaned and cleared. Explained drying will take a long time as all air if release through drain line. Working as designed. Call complete.

"Arrived on site to diagnose dishwasher with peeling plastic or some material on the spray arm. Examined upper spray arm as directed by the customer, and they pointed out that they had some hanging fibers / pieces of plastic coming off the upper arm. I replaced the upper arm, and compared it to the old arm. The fuzz looks like it may be glue, or how the arm plastic is molded. Found no pieces like that on the new upper arm. Unit is working as designed at this time. Parts used - W11613488."

Arrived onsite for refrigerator section not cooling. I found the fan running and coil clear. Freezer cools as designed so I called PR and found out the return hole at the bottom was blocked by a plastic bag. This can cause cooling issues and no foam sighted in the return hole. Freezer air is coming into the RC but because of the bag blocking the return the airflow was restricted. Unit will now cool as designed. Call complete. No leaks. No parts installed.

Verified drain pump continuously draining and pressure fault. Removed and replaced control board. Ran calibration and auto test. Unit is functioning properly

Arrived on site for unit not washing. Upon arrival inspected unit ran diagnostics checked for error codes f4 e3 and f7 e1 stored. Unit needs a new sump and motor. Replaced sump and motor and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival, I found that nobody lives at the residence. I replaced the control board ,bake, and broil element, then I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw. All readings are correct. the product works as it's designed. Someone that works for the home builder arrived, and I told him about the protocol . I can't leave oven on due to nobody being here but whomever receives the email I recommend contacting the home builder so they can replace the gfci breaker and also turn the oven on and preheat to five hundred degrees for one hour. Calling Whirlpool Safety Sr # 7742044137"

Cx stated microwave would make a popping noise when it first started up. It would do it randomly. Ran microwave multiple times and could not duplicate issues. Removed connections from diode and capacitor and reheated the connection tons. Retested and still could not duplicate issues. Advised cx to that if unit stops heating and the noise becomes consistent to call back.

Arrived onsite for unit showing F9E0. Spoke with PR and stated to perform a power reset 7x as there is a software glitch occurring. I performed the 7x power reset and cleared code. Unit now runs and doesn't display the miswire error. Unit now operates as designed and there was a software glitch when installed. Call complete. No parts installed. Customer not onsite for signature.

Arrived on store for washer not completeing cycles. On arrival confirmed issue and found f5e1 in diagnostic. Upon further testing i found latch broken and replaced it with wpw10482836 andfound washer working as designed. Call complete

"Arrived on site to diagnose refrigerator making occasional knocking noise. Customer confirmed it seems to be most noticeable after closing the RC door, which likely leads to damper motor making noise. Ran it in diagnostics and heard a little clacking, so I replaced the damper. Found no other abnormal noises on completion. Parts used - W11236851."

Arrived onsite for unit showing F9E0. Spoke with PR and stated to perform a power reset 7x as there is a software glitch occurring. I performed the 7x power reset and cleared code. Unit now runs and doesn't display the miswire error. Unit now operates as designed and there was a software glitch when installed. Call complete. No parts installed. Customer not onsite for signature.

"Arrived on site to install previously diagnosed part. Upon arrival replaced regulator valve (W10861656), turned gas valve on and applied bubble solution, no leaks detected on any fittings. Cooktop burners engage properly, started a 350? bake cycle and monitored burner tube. Observed good ignition and flame but gas cut off at 325?. Restarted cycle and the unit began to act erratic, spark igniter engaged every time but the regulator valve would not open. Entered service mode and found F6E0 (oven user interface) error code stored. Cleared error codes and started another bake cycle and the unit was still acting erratic, valve would also not open for the broil tube. Suspecting control may be malfunctioning once it starts to get warm. Replaced control (W11620582) and tested unit, valve for the broil burner tube now opens and the bake burner tube is engaging properly. Unit has not been connected to wifi which could potentially cause issues, recommended to customer to connect unit to wifi. If callback occurs recommend returning with oven sensor, harness and UI. At the time of service unit is running as designed, no gas leak detected, job complete."

Arrived on site for dryer not drying on arrival found f1e1 in diagnostic but found rest of dryer working fine. Replaced control w11728016 and found dryer cycling g temps as designed. Call complete

Arrived on-site for dryer not drying. Found the element was bad. I replaced the element(wp3387747) and cut off(279973) unit it is heating as it should now.

"WTW4816FW3 Arrived on site for a washer not spinning. On arrival I ran diagnostic and found error code F0E5 (off balance). I tested the suspension, and they are in excellent condition. I had to level the front legs they were off balance. Then I tested in test mode and customer mode product works as it's designed no parts used no water leaks visible from main water supply."

"WRX735SDHZ08 Arrived on site for a refrigerator filter door, not closing. On arrival, I verified the issue. I removed the filter cover and filter bracket, and then I replaced both parts and closed the cover it still didn't latch. The housing was stopping filter cover . I replaced reservoir and tested cover tab has to be pushed in to latch. I showed client . Product is working as its designed no water leaks visible from main water supply."

"Arrived on site to test unit for unit not working properly, tested unit found console acting erratic, replaced console and tested unit is now running as designed job complete installed W11413567"

"Arrived on site to follow up on previous visit. Upon arrival, proceeded to inspect lower harness and found drain pump wire to be severed. Proceeded to replace W11755726 harness clip and W11643701 harness wire. Ran calibration and diagnostic. No issues found. Unit is functioning as designed. No water leaks detected at this time."

Arrived on-site for a damaged door. Found the inner door is damaged. I'm ordering the inner door W11334152 for return visit. Latch is functioning. Office to reschedule. Nobody is available to sign ; ordrng 1 W11334152 (Inner door)

Arrived on site for fridge not cooling freezer section cooling properly. Upon arrival customer complaint was that at the ui freezer temperature said 0 fridge section said 54 degrees said unit never did that before. Customer said about an hr later unit ui saying fridge section back at 37 says happens multiple times.. called PR for assistance ran multiple test on damper and fan everything checked out fine damper working just fine opening and closing and fan running correctly . Could not duplicate issue supervisor advised me to document it and proceed to next appointment and inform customer unit is working properly. No leaks present at this time job completed .

F3-E1 open or shorted thermistor. Test resistance of thermistor at control and thermistor and get between .1 to .2 ohms and OL kohm. needs to be about 10 k ohms. Ordering thermistor. Contacted GC for assistance. The current thermistor on blower is metal with 4 terminals and new one will be plastic with 2 terminals. Office to reschedule ; ordrng 1 WP8577274 (Thermistor)

Arrived on site for unit shaking. Inspected unit found unit not secured at cabinet and missing gasket at base. Supervisor ordering gasket so unit can stay secured. Office to reschedule once part is found and ordered; ordrng 1 1 (1)

Arrived on site for unit not getting water. Upon arrival no answer at the door called the builder for access. Builder informed me someone should be home knocked multiple ti es rang door bell but no answer. Builder said just cancel call and he will have the tenant's reschedule job completed

"WFG320M0MS0 Arrived on site for a gas range just sparking. On i arrival, I verified the issue none of the burners were igniting. I twisted the burner caps on all burner heads, and then the two back burners started working, but the two front ones didn't work. I'm ordering two front burner heads and two backs ones also one front igniter. Returning parts just in case needed. Office client would love a sooner date if possible thank yall.; ordrng 2 W11435630 (Burner head)s and 1 W11435659 (Left rear burner head) and 1 W11435657 (Right rear burner head) and 1 W11666003 (Right front igniter)"

Arrived on site for console digital led not working properly. Inspected unit and found ribbon connection not plugged in at control. Plugged unit into control and tested. Unit is now functioning properly and as designed. No one on site for signature

"Arrived on site for SAFETY tripping breaker. Upon arrival, test polarity and is correct . Test unit by heating cup of water for :30 seconds. Unit operated and heated correctly with no un ordinary noises. On 4th test at 1 minute the unit tripped breaker. Restored power to unit and unit tripping breaker when anything is done such as open door, turn on light or run fan. Test again but ran an extension cord to a non arc fault gfci breaker by heating water to 1:00 minute several time ran fan and light and operates correctly. Ran more heating test and cannot get unit to duplicate breaker tripping issue. Contacted Techline for assistance . Spoke with Curt. Explained all test that were done and explained type of breaker that is being used. Tech recommended to have breaker replaced. Sr# 7742087397. Contacted SAFTEY team. Spoke with Sheana. Notes were documented . Job complete"

"Arrived on site for leaking from behind unit. Upon arrival, supply water is turned off. When turning hot water on. Water immediately begins leaking from supply hose near supply valve. Uploaded picture on SD. I turned water back off. Advised customer that a new supply hose needs to be installed. Part is an accessory and not part of the unit. Job complete"

"Arrived on site to inspect washer drain pump constantly on. Upon further inspection, I found the unit unplugged and plugged it in. Immediately, the drain pump came on, and I found error code F3E1-pressure sensor fault. I verified the serial number on the job code S153EB of service pointer W11766193. I removed and replaced the main control and calibrated the unit. I tested the unit in diagnostics, and the unit it is operating as designed. No water leaks observed during service, job completed. W11607637"

"Arrived on site for continued defrost issues. Upon arrival, inspected unit. Evaporator cover is full of frost. Removed cover and there is frost from top to bottom of evaporator. Cleared all frost with steamer and blower. Test all components. Thermistor test correct. Evaporator fan and heater operate correctly. Found icemaker fill tube has popped out of position and losing half of water fill to back of Fc section. Uploaded picture on SD. Rescheduled call to return and call Techline and return with evaporator in case needed and to return with all prescreened parts. Office to reschedule ; ordrng 1 W11559968 (Evaporator fan)"

"Arrived on site for mold on on ice door. Upon arrival, called techline and spoke with Johnathan SR#7741861951. We proceeded to check humidity in the house and is at 59 percent. House needs to be less than 45 percent due to door ice outside temp reading with temp gun reading 69F. Also techline suggested to run certain amount of water down funnel for testing and found no leaks. Showed customer. Explained to customer on techlines recommendations. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for streaks on vent. Upon arrival, confirmed streak where the intake cap vent assembly is located. Called techline and spoke with Chris SR#7742088832 and stated that is normal and will not cause any failures in the future. Ran diagnostics and confirmed all components are working as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to test unit for dispenser issues, customer stated that it leaks detergent throughout the cycle, tested unit found not staying shut, inspected dispenser and found it leaking from the back, will need to replace drawer assembly and load and go dispenser to fix issue ordering parts rescheduled for 8/4; ordrng 1 W11621181 (Drawer) and 1 W11413340 (Load and go dispenser)"

"Arrived on site for customer complaint of noise issue, found worn roller wheels, i replaced repair kit, unit tested good. Parts used 4392065"

"Arrived on site for customer complaint of unit not washing properly. Found failed shift actuator, I replaced actuator, unit tested good. Part used w10913953"

Arrived on site to test unit for unit not heating. Test unit and found wire connection at heating element was melted. Cleaned wire and secured new connection test unit and unit test good job complete.

"Arrived on site for customer complaint of unit tripping the breaker, found breaker was tripped when I arrived, also found washing machine breaker was tripped as well. I reset breakers, tested every component in diagnostic mode, unit tested good. Inspected wiring, no wiring issues detected at time of service. Instructed customer to have breaker changed."

Arrived onsite for unit making thumping noise. Upon arrival customer showed a video and I confirmed there is a chattering noise. I inspected underneath the unit and found the rotor bolt out and the teeth on the rotor chewed. Will need to order W11260238 rotor to continue with repair. RS for Thursday 07/31/25. ; ordrng 1 W11260238 (Rotor)

Arrived on site for f3 e2 error code wash temperature pressure failure. Inspected and found temperature sensor 2as not plugged in at the control. Plugged sensor back in and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. No one on site for signature

Arrived on site to replace upper and lower racks and filetes and both adjusters. Replaced all parts test unit and unit test good job complete.

"Arrived on site to test unit for gas smell when the oven is on. Tested unit and found that half of the bake burner was igniting immediately while the other half was delayed by 45 seconds, causing a gas smell. Adjusted the air shutter on the bake burner. Tested unit by preheating oven to 350?F. Unit is now igniting properly with minimal gas smell. Job complete. Called safety 7742028611"

Arrived on site to repair previously diagnosed issue unit needs new drain hose. New drain hose did not come with new clamps. Notified supervisor ordering parts office to reschedule. No one on site for signature ; ordrng 2 W10783615 (Clamp)s

"Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit unplugged, and the water source turned off. Plugged the unit in and turned the water on and placed it in diagnostics showing error code F8E4-water leak. Cleared the code and continued with testing, and the unit operated as designed. While testing, i checked the water and found detergent in the water from old detergent residue in the tub. I found no leaks during testing. I removed the drain pan from underneath the unit and found water in the pan and in the flat switch. I removed and replaced the float switch and retested, and the unit is operating as designed. I made recommendations for use and care, as well as detergent use and cleaning the unit. No water leaks observed during service, job completed. W11545764"

Arrived onsite and found unit operating with failed damper excessively noisy. Replaced damper to repair. Unit is now operating as designed. Advised customer on findigns and repair. WPW10594329

Cx stated unit was leaking and noticed tub was full of water. Cx stated they drained it and after a couple days there was water in the tub again. Unit has a seeping inlet. Alce. Removed and replaced inlet valve. Tested unit and filled with water and drained. Unit was not leaking and tested normally

"Arrived on site for range tripping breaker. On arrival confirmed issue and replaced w108156603, wp9755770, w11548749. Found unit could heat to 500? without tripping, breaker, call complete."

"Arrived on site to inspect wall oven error code. Upon further inspection, I placed the unit in diagnostics showing the error code F2E1-stuck key. I cleared the code and tested the unit on Bake at 350 degrees. The unit began to operate as designed, so I called techline and spoke to Austin and advised of the history, today's complaint, and my findings. The unit completed preheat while on the phone with techline. Austin advised that with the unit completing preheat and even starting a bake cycle, means that the UI is not in failure, but possibly whatever the customer is baking is causing too much moisture/steam and it's getting into the console/UI and causing the error code. Austin advised not to replace any parts and recommended the customer wrap their foods in foil if it creates a lot of moisture. Austin recommended referring the customer to Whirlpool Customer service. Provided SR#7742071507. I advised my customer of my conversation with techline and recommended placing some foil tape at the bottom of the control panel to cover the gaps in the panel and allow the vent air to vent straight out instead of up into the console. The customer agreed to try it and I placed some foil tape along the bottom of the console and at the top of the vent (photo in SDQUICKPIC). Unit is operating as designed, and no parts were installed. Job completed."

Arrived onsite and found unit leaking from a frozen over evap drain. Thawed and cleared with steamer and verified clear drain. Reformed pan for better flow. All checks good. No parts.

"Arrived onsite amd replaced the top interlock, upper switches and cam. Unit is now operating as designed. W10269458, W10227360, WP8206419, w10562613"

"Arrived on site to inspect microwave not heating properly. Upon further inspection, the customer advised that they were heating frozen foods and it didn't heat all the way through and that one time the turntable did not turn on. I explained to the customer on using the Defrost when heating frozen foods, and they can also check the turntable by pressing the turntable on/off key. Using a cup of water at approximately 73 degrees, I placed the cup inside the microwave and tested for one minute. At the end of the cycle, I tested the water temperature, and it read approximately 133 degrees. Using my microwave tester, I tested again for 30 seconds and found the unit is heating properly, and the turntable has been rotating with every test. I placed the unit in diagnostics showing no error codes and performed the diagnostics test per the tech sheet and found the unit operating as designed. I called techline to get my findings documented and spoke to Jake and advised of the complaint, my testings, and my findings. Jake advised to instruct the customer of use and care regarding frozen foods and how to turn the tur table on and off. Provided SR#7742074176. Job completed."

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

Arrived on site to test unit for not working. Test unit and found correct voltage going to the unit checked voltage at the control board and found correct voltage but not working. Replaced board test unit and unit test good job complete.

Top freezer drawer was not sliding out. Bearing in glide were seized. Removed about replaced left abd right side drawer rails. Tested drawer and it opens and closes smoothly

Cx stated rhatubjt was making loud noise coming from freezer. Verified ice on fan shroud. Removed ice. Installed new tube extension on ice maker fill tube. Tested icemaker and it cycled and no leaks from fill tube. Unit functioning properly

"Plugged unit in and ran diagnostics. Found no fault codes. Ran auto test and washer passed fine. Drain pump was not continously running. Maintenance said water was off do to plumbing work, this could have been the humming noise. Ran unit in normal cycle and it filled, washed. Canceled cycle and it drained fine. Unit is working as intended. Spoke to gerry about call. Did not use control. Used control for job 456339."

Verified start button was not responding to commands. All other buttons worked. Removed and replaced clock control. Tested bake and broil. Oven is heated fine and all buttons work as intended

"Arrived on site. Replaced the evaporator, compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W11547313,wpw10143759,w11572047"

Arrived on site for defrost circuit repair. Unit has been thawed. Removed cover. Found defrost heater at 33 ohms. Evaporator and refrigerator thermistor both at 2.3 k ohms. Replaced main control. Verified operation. Call complete. W11382529

"Arrive on site for rain stripping, breaker during preheat. An arrival confirmed issue and installed W11696067 control W10856603 element W11182108 element, then reassembled and tested unit and found range working as designed without tripping, breaker and reported findings to safety. Call complete SR # 7741976963"

"Arrived on site for unit leaking water. On arrival, customer had pointed out that they had seen water falling from the evaporate coil area down through a hole in the back of the freezer. I had found water droplets coming from the ice maker, fill line and sealed it up. And also informed customer that the unit would go through occasional defrost, and they would still see some water dripping from the evap coil down that line, and that unit is working as design call, complete."

Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker replaced icemaker ran harvest test passed icemaker filled with water. Wpw10300024

5p apt .....Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor and control error . Replaced control W11607637. Ran calibration and diagnostics test wash. All checking g normal. No water leaks detected at time of service. Maintenance not on hand to sign ticket.

"Arrived on site with 2nd man JU. Upon arrival, down stacked dryer. Replaced console. Test unit and is operating as designed. No leaks present. Job complete"

Arrived on-site for washer leaking. Found the cold water valve was leaking from a bad seal. I replaced the valve and tested the unit. No leaks found. Used w11413407

"Arrive downside for a washing machine that has a burning smell and was making a popping noise. Inspected unit and work area. The customer stated that the machine made a few popping noises and quit. He advised the machine has not done anything since. I ran the unit through diagnostics and found an F7 E6 (open motor circuit) error code. I found the unit set up for a spin and attempt to run a drain and spin cycle. I found the machine do absolutely nothing. I checked resistance on the drive motor and found properly resistance. I replaced the control and tested the unit again. I found the motor start to spin but would not shift into agitation or drain. I take resistance on the drain pump and found it open, indicating an open line. I called Whirlpool safety team and spoke to Amanda SR# 7742035662. She advised to continue repair since this is in warranty. I replaced the wire harness and tested the unit. Lee in it began to work and operate as designed. Call complete."

Arrived on site for dishwasher beeping and not going into wash cycle . Ran diagnostics got float switch code . Found water standing in drip tray . Dried out tray . Found water has been dripping from valve at supply hose . Tightened connection . Ran couple fill and drain cycles . All checking normal. All. Connection dry . No water leaks detected at time of service. Job complete

Arrived on site for washer not washing clothes. Entered diagnostics and found f3e1. All components pass test with no movement of machine. Ran drain and spin twice with clothes and it was normal. Some noise from drain line vibrating on wall. Called tech line and gave findings. Advised unit has a service pointer. W10754551B. Replaced board and recalibrated machine call complete. Sr #7742075548

"Arrive on site for rain stripping, breaker during preheat. An arrival confirmed issue and installed W11696067 control W10856603 element W11182108 element, then reassembled and tested unit and found range working as designed without tripping breaker. Call complete"

"Arrived on site for not powering on. Upon arrival, customer states that issue started after lightning strike. Found breaker is tripped. Restored power to unit and test unit by heating cup of water to 1 minute. Unit is operating as designed. Job complete"

"Arrived on site for dispenser not dispensing ice, filter doesn't reset and door handle is loose. Tighten freezer door handle. Found ice around the dispenser pole so bucket could not sit into place. Removed ice around dispenser. Now bucket sits properly and ice dispenser is working. Advised customer on how to reset filter. Call complete."

"Arrived on site to inspect refrigerator pantry drawer lid is sticking. Upon further inspection, the customer demonstrated how the pantry drawer lid is staying open when it should be closed. I tested the drawer several times by pulling it in and out and the only way I got the lid to stay open was to move it to the right side where it rested on the side of the drawer. Looking at the lid hinges, they're perfectly formed and not warped, and there is some play in the lid side to side movement. I explained to the customer that the lid has to have some play in it in order to be able to remove it without breaking any of the plastic. I advised them that even if I replace the lid, it'll still do the same thing. I tested several more times to demonstrate to the customer. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived on site to install previously ordered parts. Replaced wiring harness W11134593. Test unit by setting oven to 350.. unit preheated correctly. Unit is operating as designed. Job complete

"Arrived on site to test unit for not progressing through a cycle. Upon arrival customer stated unit will sense, fill and agitate but doesnt seem like it drains, clothes end up soaking wet at the end of a cycle. Then unit began to sense for a short period before saying cycle is done. Customers load sizes have been at 75% of the basket.Entered service mode and found F7E1 (tachometer missing) error code stored. Ran a test cycle with all components engaging. Inspected bottom end components, found no worn components. Due to error code replaced actuator (W11398781) and ran a calibration cycle successfully. Started a quick cycle, unit began to sense and fill and progress through the cycle. Advised customer that 40% of the basket is maximum capacity. If unit is overloaded, unit will get thrown off balance and clothes will end up soaked. Customer will monitor unit for the next couple cycles. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling. Upon inspection found evap cover with frost build up. Removed evap cover and found evaporator encased in ice indicating a defrost system issue. Engaged heater and found no voltage at the connector. Replaced control box (W11666427) and engaged heater once again, still no voltage at the connector. Harness has failed. Thawed out unit and replaced FC harness (W11562214). Engaged heater, heater is now receiving proper voltage. All other components are properly engaging and unit is now running as designed, no leaks detected, no one on site for signature, job complete."

Arrived on-site to install ordered parts. Installed the grate(w11252165) and burner(w11435630) unit is operating as designed

Arrived on-site for oven getting an error code. Found it getting a miswire code but functioning. I'm ordering a W11598124 console for the return visit. Office to reschedule. ; ordrng 1 W11598124 (Console)

"Arrived on site to test unit for not agitating. Upon arrival customer stated he ran a cycle for 10 mins and unit did not start agitating. Entered service mode, found F8E1 (long fill) error code stored. Ran a test cycle, unit began to fill, then agitate with no issues. Unit also drained and entered a spin. All components are properly engaging. Inspected all bottom end components and found them all to be in good condition. Ran another test cycle with no issues. Could not mimic. Suspecting cycle was not allowed to be ran long enough to start agitation, especially if water pressure was too weak causing long fill times. Advised customer if issue returns to capture on video. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on-site to install ordered parts. Installed the transformer but it didn't fix the issue. Called techline and he said to reorder the interlocks. I'm ordering W11578578 (Interlock) for a return visit. ; ordrng 1 W11578578 (Interlock)

"Arrived on site for washing showing rl. Ran diagnostics and found f5e3, f8e1, f0e1, f0e2. Ran test 12 and proved all components are functional and working. This is a rental house. Vacant at this time. Suspect wrong loud was selected and crested codes. Washer in good working order. Call complete. No parts."