Service History 127

"Arrived on site for customer complaint of broken outer door I replaced outer door and nameplate, unit tested good."

Arrived on site to test unit for front burner not igniting. Test unit and found both burner igniters not working correctly. Ordering new burner heads and burner caps office to reschedule. ; ordrng 2 WPW10515455 (LF and RF burner head)s

Arrived onsite and found unit had been defrosted perfectly. Determined the cause to be a backed out harness clip to the heating element. All Else checks good. Unit is now operating set up to operate properly.

"Arrived on site for customer complaint of unit not powering on, found failed filter board, I replaced filter board, unit powered on, when door was closed turn table would run, when door open turn table and fan would run, found failed interlocks, I replaced interlock kit, no charge to unit, found failed control board. Ordering control, interlocks, and interlock screws, also found light would not shut off. ; ordrng 1 W11182110 (Control) and 2 Cnote (Parts research screws for interlocks)s and 1 Cnote (Parts research screws for interlocks) and 1 Cnote (Office to reschedule) and 1 8206232A (Bulb)"

"Arrived onsite to replace previously diagnosed parts. Found leak at evaporator. Replaced compressor, and evaporator. Charged to 3.7 oz. tested unit and unit was holding charge. Job complete ; ordrng 1 1W10897195 (COUPLER (REPLENISH PR)) and 1 W10896677 (COUPLER (REPLENISH LOKRING KIT 5)) and 1 W11401417 (COUPLER (REPLENISH PR))"

"Arrived on site due to prior tech leaving water in the tub and creating mold. The customer stated the unit is now working as designed, however there is significant mold in it now due to water left in it. The customer was also concerned about when moving the tub she heard water. advised the customer the customer that the sounds is as designed. I also walked customer er through properly cleaning the unit via user care guide. Call complete."

"Arrived on site to test unit for unit not receiving gas. Found regulator shut off valve was shut off. Opened valve, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to install previous diagnosed part. Gained access to dual inlet valve and installed new. Assembled unit and tested dispenser operation. Found all working as designed. No water leaks detected during service.

Arrived on site for ice machine not making ice. Inspected unit and work area. Found reservoir at drain pump connection broken on reservoir. Performed diagnostics mode and tested operation. Found drain pump not working. Tested voltage to pump and found failed pump. Will need to replace reservoir and pump. Found reservoir on back order and informed customer on part. Office to schedule appointment when ETA is available. 1; ordrng 1 W10837384 (RESERVOIR )

Arrived onsite for refrigerator no cool. Upon arrival I found the complaint is that the doors do not seal and there is condensation in the RC. I found the mullion flipped outward not allowing the doors to close. I closed the doors correctly and let the temps equalize for a few mins. I tested temps and found the RC at 38 and the FC at 5. I instructed the customer about proper loading in the RC as well as the importance of the mullion side of the door making contact with the catch to close properly. No leaks detected during time of service. Job complete.

"Arrived on site for dryer not heating. Verified failure and found heating element not activating. Measured incoming voltage at terminal block and correct voltage. Found home venting need to be cleaned. Tested fuses and heating element and found failed element. Removed lint from unit. . ; ordrng 1 WP8544771 (ELEMENT )"

"Arrived onsite for unit not cooling at all. Tested unit and unit is having sealed system issues . Compressor will not turn over. Ran test #4 and fans are running but compressor not responsive. Unit would need compressor, inverter, and evaporators replaced. Also, noticed that unit is having a light switch issue. With all of the doors closed indicator light is showing door open. Ran test on door switch and all showing open when doors are closed.

Arrived on job for complaints of not heating. Found the heater working but customer not using rinse aid correctly. Instructed customer on proper use. No leaks detected at time of service.

Arrived onsite and replaced pressure hose and control together. Unit seems to now be operating as designed. Advised customer on repair.

"Arrived on site to test unit for flames too high. Adjusted flames to customer preference, no leaks detected. Job complete."

"Arrived on site to inspect unit for not turning off when cooking, upon inspecting found the error codes present before, replaced both parts and tested. Complete"

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Advanced defrost cycle and found heater not activating. Gained access to evaporator and found visible failed bimetal (see SD-QUICKPIC). Removed failed bimetal and installed new. Assembled unit and tested operation. Found evaporator fan motor not running. Tested voltage and found failed fan. Was able to jump start fan and it continued to run. Customer requested to go ahead and replace. Removed failed fan and installed new. Tested operation, all tested good. No water leaks detected during service."

"(Tw) On-site for washer making a grinding noise. In diagnostics, found F7E1 tachometer missing or wrong signal. Inspected underneath unit and removed gearcase cover. Found cam bolt loose causing grinding with the cover and grinding marks on cam teeth. Replaced cam, reassembled and tightened bolt correctly. No more grinding noises. Unit functioning as designed. Call complete. F7e1tachometer missing or wrong signal f0e0"

"Arrived on site and inspected dryer and found drum coating is flaking off. Replaced dryer drum and it is now correct, job complete"

Arrived onsite for washer not draining.Upon inspection I found the drain pump clogged with masks and other debris. I cleared out the drain pump and re assembled the unit. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.

Arrived onsite for refrigerator for lights intermittently turning off. Upon arrival found unit meat drawer wiring was damaged. As well as drawer interior wiring was as well. Ordering both drawer and unit harness. Office to reschedule upon receiving parts. Spoke with customer on unit rc needing to unloaded before repair.; ordrng 1 W10815674 (Ss meat drawer) and 1 W11170612 (Harness)

"Arrived on site and replaced blower wheel diagnosed on previous visit. Motor and belt has already been replaced. When start switch is pressed Dryer still will not run confirmed incoming voltage is still good, fuse is good, cut off is good, replaced start button and no effect spoke with SW and after checking windings on motor it appears motor that was replaced was bad out of the box. A new one will be needed and will also bring back timer.; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 WPW10185982 (Timer) and 1 W11175558 (Harness)"

"Arrived on site to replace cam and belt from previous diagnosis. Replaced belt and cam, tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of not running cycle. Found the cancel drain button shorted. Called tech line and they confirmed. Will need to return with console.

"Arrived on site and inspected range and found control panel is unresponsive and showing F1 Dash seven error code, and F1 Dash eight error code. although Cooktop elements turn on customer says temperature is sporadic and it does not maintain.

"Arrived on site to inspect unit for leaking from Icemaker, upon inspection found the unit was allowing warm air inside, aligned door and sealed off unit, filled icemaker and harvested with no leaks.

"(CS) Arrived on site to install previously diagnosed motor, trans, and coupler. Upon arrival confirmed trans was bad and leaking oil. Replaced trans and coupler. Found new motor was damaged in packaging. Inspected old motor and found that it was still functioning as designed. Reassembled and tested unit. Found no leaks before during or after repairs and unit fully spinning and draining. Call complete"

"(CS) Arrived on site to install previously diagnosed impeller, spacer, motor and divider. Reassembled and tested dispenser and everything was working as designed. Call complete."

Arrived on site and inspected French door refrigerator freezing food on the top shelves.Confirmed the complaint and found the damper door was stuck open causing the malfunction.R&R the damper and advised the customer to wait approximately 24 hours for temperatures to set.Job complete

"Arrived back on site to inspect the side by side refrigerator with cooling issues. Landlord had electricity turned on.I plugged the unit in and Lund the compressor kicked on about 2minutes after plugging it in.The evaporator fan was working, but the condenser motor never came on and the condenser fan housing was caked with built up dust possibly causing the failures.Also the UI on the freezer door was flashing 00 and wouldnt allow me to turn the temperatures up or down in either compartment.Order the condenser fan, UI and main control due to the power issues.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 WR60X10220 (COND MOTOR, OEM) and 1 WR55X10565 (Combined HMI Assembly White) and 1 WR55X10942P (BOARD, MAIN CONTROL)"

Arrived on site to install previously ordered part.Removed and replaced the Control and unit tested as designed.JOB COMPLETE

"Arrived on site and inspected microwave not starting.Confirmed the complaint and went to the breaker box and turn on and off the breaker that was marked Microwave.Found that wasnt the correct breaker and unit wasnt cycling off and on.Took a chance and tripped the only unmarked breaker in the panel, which cycled the unit off and back on.Unit passed the 2 minute water cup test.Unit works as designed.Customers sone witnessed the repair.JOB COMPLETE"

Arrived on site for refrigerator needing previously diagnosed freezer shelf. Upon arrival I installed needed part then reassembled and tested freezer door. Found unit functioning as designed call complete.

"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in rc evaporator. Evaporator, compressor, and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 WPW10643261 (Evap) and 1 W10779331 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub)"

"Arrived on site for microwave not heating. Upon arrival found now error codes. After disassembly I found unit had to top micro switches that were bad, hv trans was burnt up, capacitor couldnt hold a charge and diode as well as entire rest of unit ( both external and internal) was completely covered in grease.

"(CS) Arrived on site for washer showing LF error. Upon arrival found following codes in diagnostics F3e2, f8e6, F8e1, f0e4. All codes pertaining to inlet valve related issues. Upon further diagnostics found inlet valve on let in hot water even bough entire valve had 120 v when needed to each solenoid when needed. Replaced inlet valve and found unit fully functioning as designed with no leaks before during or after repairs. Call complete."

"Arrived on site and inspected wall oven heating issues.Customer advised the unit when simply turned on to Bake turns on as if its in CLEAN mode and locks the door where customer cant open the door and burns the food to a crisp.Customer said the unit doesnt unlock until it reaches a lower temperature and burns everything the customers have attempted to cook.Unit will require 8302850 control panel, assembly switch 8303950 and Assembly Control 8303819 to complete repair. Needs more work ; ordrng 1 8302850 (Control panel) and 1 8303950 (Assembly switch (biscuit))"

Arrived on site for a mini fridge with an alarm not turning off. Upon arrival customer stated the real issue was there was static sound coming from the bottom left of the unit. They also stated that the UI was going out. Upon farther inspection I found LEDS on the UI going out and when pressing on buttons the speaker had abnormal static sound. I found the speaker and UI needing to be replaced.

"Arrived on site for dishwasher not receiving power. Upon arrival I found the unit was improperly installed. The toe plate was installed incorrectly and causing door to catch. I removed toe place and installed correctly, door now opens as designed. Upon further inspection I found unit does have power to it. I checked voltage at the wall and found correct voltage. I then put unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found the unit running as designed. No leaks observed at the time of service. Unit working as designed. Call complete."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics and tested. I found that the element is leaking at the nuts/gaskets. When I disconnected harness from the element, I found that the left side gasket had broken free from the element and was not sealing properly. I removed and replaced the element and retested and unit is operating as designed with no further leaks. No water leaks observed at the end of service, job completed."

Arrived on job to replace previously diagnosed parts. After replacement test operation refrigerator powered back up . Customer will monitor unit for cooling. Spoke to CS about call.

"Arrived on site for customer complaint of UI panel being blank and customer unable to turn on. Called techline, Will need and main appliance manager SR# 7730932236. ; ordrng 1 WPW10260060 (Control) and 1 W10815465 (Appliance manager)"

Arrived onsite and tested oven for temp problems. Found oven slightly lower than set temp. Calibrated to correct disparity. All checks good. Advised customer on repair and advised using a regulating ceramic baking sheet for better results with pastries. All checks good.

"Arrived onsite and found washer was not drying, found f7 error. Repaired by activating heater circuit. Advised customer on repair, and best use and care practices. All checks good."

"Arrived on site and inspected microwave with key shorted error. Confirmed the complaint and found both the panel and control were both defective.Removed and replaced both, reassembled and unit tested as designed and passed the 2 minute water cup test.JOB COMPLETE"

"Arrived on site so previously diagnosed and ordered parts. Due to the error code for the main control, I removed and replaced the main control; due to the console not functioning properly, I removed and replaced the control and tested the unit. The microwave contrived to not operate. I removed and replaced the microwave control and retested and unit is operating as designed. Job completed."

"Arrived on site to replaced vent assembly, deflector, upper spray arm and retainer. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for washer not operating as designed, and not washing clothes. We inspected the unit and work area. We found no fault codes in diagnostics. We ran a diagnostics cycle and found the unit not agitating correctly. We gained access to the bottom of the unit and found the square actuator and found it not connected to the cam. We reinstalled the actuator and secured it to the cam. I am ordering the actuator and the control just Incase to complete the repair.; ordrng 1 W10913953 (Actuator)"

Arrived on site for no ice. Found icemaker powered off powered on icemaker ran a power cycle. If no ice order Icemaker w11359448

"Arrived on site and replaced cutting grid and filter housing diagnosed on previous visit, after replacement started ice machine and cycle is beginning. It will take minimum of 72 hours before any usable ice is made, job complete"

"Arrived on site to replace all 4 hinges as instructed to by Whirlpool, after replacing, unit tested good."

"Arrived on site for customer complaint of buttons getting stuck behind panel, I adjusted control housing to make a better forward connection to the panel, unit tested good."

"Arrived on site for no ice and before no ice over producing ice. Issue for over producing is a defective bin thermistor. Ran diagnostics power to valve valve not energizing diagnosed a defective valve. Replaced valve and thermistor ran diagnostics all test passed. ; used 1 WPW10511923 (Thermistor), and 1 W10897719 (Water valve) from stock"

Arrived onsite for refrigerator with multiple issues. I found the RC doors not aligned. I found the pantry gasket depressed in the middle allowing warm air to enter the RC which is causing condensation to form. I found the bottom of the FC gasket has a gap between the door and gasket. I removed the FC gasket and attempted to heat form it to stick into place. I found the white liner on the door separating from the frame not allowing the gasket to seal to the door. There is condensation/ice build up in that spot I will need to order a door to repair. I also heat formed the pantry gasket where the gap was in an attempt to make a better seal. I advised the customer to allow about 4 hours for the gasket to reform but I will return with one JIC it does not seal. Customer had some concerns with the ice bin getting stuck but upon arrival it was not stuck so I showed them the best way to remove the bin. I leveled the doors as well. I am ordering the Door(W11435351) gasket(WPW10714545) pantry gasket JIC(WPW10443326) for return visit. No leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11435351 (Door) and 1 WPW10714545 (Gasket) and 1 WPW10443326 (Pantry gasket)

"Arrived on site to inspect unit for making noises during operation, upon inspection could not find any issue or replicate the noise, I gave customer the information sr # 7730529740 and instructed them to calll if issues arise. Complete"

Arrived on site to install previously diagnosed interlocks with updated kit. Installed new interlocks and switches and tested unit. Verified all is working as designed. Call complete.

Arrived onsite for refrigerator not cooling. Upon inspection I found the rc almost at room temp and the FC did not feel cold but I could see cold steam coming out from the evaporator cover. I removed the cover and found on the right side of the evaporator the liner is melted and cracked. It looks like the heater caused it to melt through the liner to the foam insulation. the heater looks to be too far to the right side.

"Arrived on site for range smoking and having a strong electrical smell . Found main harness burned at block ,also found black marks on left rear switch . Replaced switch and harness. Ran preheat and all burners at same time . All checked normal. Job complete"

"Arrived on site to diagnose warming drawer that was not powering on. Found the knob shaft was locked and not able to move. Replaced control to resolve. Tested unit and verified proper function. Documented with tech line, SR7730933165. Call complete."

Arrived on site for DID OKAY FOR A LITTLE BIT AFTER REPAIR AND STOPPED WORKING AGAIN. Found ice maker mold with a large ice block inside. Removed ice block from mold and ice maker began harvest. Called WP techline and they had me put in diagnostics to run harvest and water fill test. Techline recommended we replace the ice maker again and bring the valve back just in case the diaphragm is faulty. Checked water level in ice mold after water fill test and it was filling the mold as designed. No leaks detected when water filled. Techline also recommends checking the ice maker harness for corrosion. Harness to control could be corroded causing the issue. New ice maker come with harness. BrianSR 7730931499 ; ordrng 1 W10898289 (Ice maker)

"Arrived onsite for unit not starting a cycle when unit is pressed. Tested unit. Unit had power. Tested unit in diagnostics and unit is working, also found that the unit wouldn?t not stop/pause during cycle when door is opened. Upon further inspection. Found that the switch stuck closed. Replaced switch and bent down the metal latch. Tested unit. Unit tested good. No leaks at this time. Job complete"

"Arrived on site for not heating properly . Ran air flow and temp checked . With and with out vent hose on . Found unit is heating properly , also found air flow restriction. Recommended having vents cleaned . Job complete ."

Arrived on site to replace dispenser motor for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for dryer making loud noise. Upon inspection found failed bearings and frayed belt. Used repair kit and replaced pulley, bearings and belt. Tested unit and unit is functioning properly. No noise at this time."

"Arrived onsite for washer not spinning clothes out. Tested unit and found issues in agitation and spin cycle. Checked motor and coupling and both were were working. Noticed basket off center so removed agitator for inspection. Removed agitator and found basket failed and split at basket shaft. Spanner nut is also seized. Unit will need complete rebuild. Due to conditions would need new outer tub , inner basket, gearcase, drive, break and clutch and all associated parts. . ; ordrng 1 3360629 (gear case) and 1 63849 (tub-outer) and 1 8575076A (dispenser asy) and 1 W10389328 (basket & bal ring) and 1 W10814296 (gasket) and 1 WP3354845 (clip) and 1 WP358237 (screw) and 1 WP389140 (drive block) and 1 WP3951744 (agitator) and 1 WP8543666 (washer) and 1 WPW10074580 (agitator cap)"

"Arrived on site for DURING SPIN CYCLE JUST ROCKS BACK AND FORTH NO SPINNING AND GRINDING SOUND JUST DURING ADJUTATION. Placed in diagnostics and F2E1, F6E2 came on. Bothe error codes are communication errors between UI and control. Ran auto diagnostics and completed all cycles except agitation. Found wash plate was loose and not seated properly.

"Arrived onsite for controls acting weird. Looked at the unit and found that the plug is sharing a 4 plug outlet, went ahead and replaced control. Called tech line, and reported findings for the plug issue. Said that the unit needs to be on a dedicated circuit. Said to refer the customer the owners manual to see that the it calls for a dedicated circuit for the unit to run properly. Spoke with Chris got sr#7730931670. Didn?t test the unit as the customer wanted to wait until they got it on a dedicated circuit. No issues at this time. Job complete."

"Arrived on site ,replaced dryer door switch . Unit isn?t hooked up to any power source or water . Job complete"

"Arrived on site and replaced Gearcase diagnosed on previous visit, also used slider. After replacement washer is operating properly. Ran a diagnostic cycle to confirm operation, job complete"

"Arrived on site for an oven not working. Upon arrival the customer stated that the cooktop will work, but the oven will not heat. I checked voltage at the wall and found the correct voltage. I then gained access to the terminal block and found the correct voltage. I found the harness in good shape too. I unplugged the unit and ohmd out both elements and the fuse. All ohmd out good. I then plugged the unit back in and started preheating for bake. I checked voltage while baking and found none going to either elements. This indicates a faulty control. I am ordering the control and will need to return to install. Office to reschedule.; ordrng 1 W11528352 (Control)"

Arrived on job for complaints of temperature issues and noise. No noise detected at time of service. Found the inner door and gasket damaged not allowing a good seal will need both replace to complete and authorization. ; ordrng 1 216953600 (panel-inner door) and 1 5304507206 (gasket-door)

"Arrived on site to install parts diagnosed by previous tech to resolve no spin. Replaced stator to resolve. Tested unit and verified all proper function through diag cycle.

"Arrived on site to inspect unit for not closing correctly, upon inspection found the unit was bent on right side causing issues with closing, replaced both of the hinges and all functions returned. Tested multiple times. Complete"

(CS) Arrived on site for microwave still tripping breaker after previous repairs. Upon arrival disassembled front interface and tested the 3 micro switches. Found middle switch was impacted and was not opening. Ran continuity and ohms test and both failed when door was opened and closed. Replaced the switch then reassembled and tested unit and found it functioning as designed. Call complete.

Arrived onsite for dishwasher rusted. Upon arrival found unit interior left side of stub damaged and rusted. Ordering tub replacement office to reschedule upon receiving.; ordrng 1 WPW10681506 (Tub)

"Arrived on site for a freezer with frost around the door. Upon arrival the customer stated that he replaced the gasket himself already and it only got a little better. Upon further inspection I found the bottom left side of gasket misshaped and not installed into the door properly. I tried to install the gasket, but I found the liner cracked and not holding the gasket.

Arrived on site to diagnose an ice machine that is not turning on. Found faulty float in external drain pump. Pump will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10825875 (Drain pump)

"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking and over service pointer #W11481731, with the help from a 2nd tech, we removed the dryer from the top of the washer and I removed and replaced the dispenser and tested. Placed the dryer back in position on top of the washer and tested the dryer and both units are operating as designed. No water leaks observed during service, job completed."

Arrived on job for complaints of not starting cycle. Enter diagnostics and the start button not working. Will need to replace console.

Arrived on job for complaints of noise. Found the tensioner damaged will need to be replaced. Possibly motor will also be needed. ; ordrng 1 4392065 (dryer repair kit)

"Arrived on site for not making ice . Found harness in door damaged . Ran ohm on water line heater getting 7 ohms , getting correct voltage to connection . Called tech line sr#7730932866. Ordering freezer door . No water leaks detected at time of service ,call to set return ; ordrng 1 LW11026425 (FZ DOOR SS )"

"Arrived on site to test unit for not heating. Found L1 on terminal was not properly tightened causing a break in voltage preiodically. Element, cutoff, thermal fuse all tested good. Tightened terminal nut properly and tested unit. Unit works as designed. Found unit is not receiving proper ventilation. Removed vent hose and showed customer how unit is supposed to vent. Advised customer have venting cleaned prior to using unit to prevent further damage. Job complete."

Arrived onsite and found unit had made only a few batches of ice. Possible freezing as only trickle came through. However icemaker has e5 error. Ordering icemaker to repair. Returning with valve and tube heater. ; ordrng 1 W11294907 (Ms)

Arrived onsite for dishwasher not powering on. Upon inspection I found one of the wires at the junction box not secured and not making a connection. I secured both connections and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

"Arrived on site to diagnose refrigerator that was losing cooling in both compartments. Checked pressures at compressor. Found 103 psi high side and -15 low with unit running, indicating low charge. Removed evap cover panel and found a large amount of ice buildup at the suction line and very top row of evaporator, with almost no frost pattern. Ordering evaporator, compressor, dryer and access valve. Hit unit with black light but could not find any UV dye. Office to schedule sealed system with appropriate weight. ; ordrng 1 W10317014 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer)"

"Arrived on site for no ice. Ran diagnostics on icemaker passed,fill tube frozen,checked dispenser no water with filter removed,jumped water valve no water flow from valve,disconnected water source to unit no water. Diagnosed customer will need a plumber to fix the issue of no water to refrigerator and customer will need to defrost unit after water issue is resolved

"Arrived onsite for unit not draining out all the way and customer was not used to the controls. Tested unit saw that some water was still in the unit. Upon further inspection. Found that the connector for the drain motor was not connected, not making contact. Re connected connector. Unit started to to drain. No issues at this time. Also customer needed help with controls on the unit as she was very frustrated with how to use the unit. Helped customer. No leaks at this time. Job complete"

Arrived onsite for washer not draining. Upon inspection found washer is draining. Unit will not spin completely on select load. Normally heavy towels or bulky sheets. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Check suspension and seemed slightly loose. The heavier loads may be causing an off balance load and stopping the cycle from completing the final spin. Ordering set of suspension rods. Office to reschedule.; ordrng 1 W10780044 (suspension)

Arrived on site for no ice and freezer not cooling correctly. Found freezer evaporator incased in ice ran icemaker diagnostics no error diagnosed a defective defrost thermistor. Defrosted evaporator replaced fan assembly that includes thermistors.

"Arrived onsite for refrigerator noise complaint. Upon arrival could not hear abnormal sound. Tested fans and dampener and were good. Customer stated noise coming from compressor compartment. Accessed compartment to inspect. Connected fridge to amp meter and recorded 5.6amps at startup, leveled off at 3.9 amps. Compressor seemed to be running fine. No issues with cooling at this time . Did notice lines that could potentially vibrate against each other and applied pads to limit sound. Job complete"

Arrived on site for washing machine making a noise and not sense filling right. I inspected the unit and work area. I found coins stuck in the wash plate. I filled the unit with water and put it through a agitation cycle and heard no noise. I gained access to the gearcase and found the gear case leaking oil and the cam covered in oil. I replaced the gear case and cam. I calibrated the unit and ran it through a diagnostics cycle. The unit now operates as designed. Job complete.

Arrived onsite to replace wire harness. Replaced harness. Power restored to the unit. No issues at this time. Job complete

Arrived on site for a washing machine not getting water and making a loud noise. Upon arrival the customer stated the unit would not fill enough and showed me a picture of the water level. I walked him through the service pointer for water level and advised him that was working as designed. He also stated that the unit would make a loud noise at the beginning and provided a video. In the video you could hear a loud rattle almost as if it had a spring/slider issue. I manually moved the agitator and wash plate and found both working and sounding as designed. I put the unit into diagnostics mode and found stored error code F0E3 for overload. I advised the customer on how to properly load the unit. I then ran a test cycle and found it running through as designed with no abnormal sound. I then individually activated each component and toggled shifter. I could not replicate the sounds. I called techline and spoke to Andrew and received SR# 7730935957. Andrew advised replacing the slider. Ordering the slider and office will need to reschedule.; ordrng 1 W10734521 (Slider)

"Arrived on site for cooling complaint. Customer have to defrost unit,removed evaporator checked continuity on heater and bimetal good diagnosed main control not running through a self defrost cycle

Arrived on site for no cool. Clicking noise from compressor compartment diagnosed a defective start device installed a new start device powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,ran diagmosticsheatermpowered on,called tech support per tech support ohmed out evaporator thermistor diagnosed a defective thermistor

. ; ordrng 1 W11116420 (Outer door panel) and 1 Cnote (Office to reschedule)"