Local Reviews
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Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher top rack stopper keeps falling off and not dispensing rinse aid. Found top rack wheel bolt was loose and rail bowed out causing stopper to fall. Adjusted rail and installed stopper and tighten wheel assembly bolt. Performed diagnostics mode, no error codes. Monitored test cycle and inspected rinse aid. Found all tested good, no water leaks present."
Arthur B.
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of dryer making clumps and wrinkles in clothes when drying. Tested unit and found good air flow from exhaust venting. Called WPL Techline David SE7725482561 and advised unit is working as designed. Dryer vent clean at time of service.
Arthur B.
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for tenant complaint of range oven not coming on. Tested unit and found bake relay stuck closed. Removed and replaced control assembly. Reassembled. Tested unit. Oven now works as intended. No other issues found.
Wesley P.
WASHER MAYTAG WFC7500VW2 Arrived on site and found unit draining and otherwise operating as designed in test mode. Recalibrated spin. All checks good. Ad used customer accordingly.
Robert J.
DRYER MAYTAG MED5630HW0 Arrived on job for complaints of unit still not working. Found vent hose blockage will need the vent issue repairs done first builder was there and aware of issue. ; ordrng 1 CNOTE (2 MAN)
Al R.
WASHER WHIRLPOOL WFW6620HC0
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for temp issue. Checked fresh food temperature with thermalcouple connected to meter. Temp reading 37° in fresh food. Unit working as designed.
Ron J.
WASHER GE GTW750CSL0WS Arrived onsite for washer leaking water into the tub when washer is not in use. Performed diagnostic confirmed a failed water valve. Installed water valve resolved issue with leaking. All water connections were dry
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install parts prev tech ordered. Installed new harness,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws. Installed new ui and main control,powered unit on compressor powered on unit cooling down"
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to replace compressor door, evaporator, filter dryer for refrigerator. Replaced all previously listed parts and found RC evaporator d"
Paul R.
WASHER WHIRLPOOL MHW8200FW0 Arrived onsite to replace the previous diagnosed parts. I replaced the dispenser and tested the machine. The unit is working as designed. Call complete.
Kevin B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and found water drips out between control panel and stainless front of door when door is opened. Spoke with techline and they recommended adding silicone to inside bottom of vent assembly to assist water back into tub. If issue continues techline will need to be contacted again for further advisement. SR7725487087
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived to inspect water dispenser issues on a side by side refrigerator.Removed the water filter and water flowed naturally as designed.Unit has good pressure from wall and from the filter head.Ice still works.All water lines were dry at the time of service.Job complete
Clif L.
MICROWAVE AMANA AMV2307PFS2 Arrived on site to diagnose a microwave that has a light that will work intermittently. Tested unit and found bad surface lightbulb. Bulbs are consumable items are not covered under warranty. Homeowner will replace the bulb. No other repairs are needed at this time.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for noisey operation. Found freezer fan motor hitting ice. Removed cover to expose fan and steamed out the ice ball Near the fan motor. The only logical reason for the ice would be if the door had been left ajar for a while. Found no obvious failures. Defrost heater did work in diagnostics. All water connections were dry.
Thomas L.
DRYER WHIRLPOOL MDE6400AYW Arrived on site to repair a unit that will not start. Tested unit and found it will only hum. Drum and motor would not turn. Found a small article of clothing in the blower wheel which was stopping the drum and motor from turning. Tested unit. All operations are now normal. Inside dryer venting is clean.
Jonathan S.
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer making a squeaking sound. Customer stated unit would fail at agitation cycle. Performed diagnostics mode and checked fault codes. Found fault F1-E2 for stuck key. Performed encoder test and found all keys operating. Tested automatic test mode and manual test mode. Inspected gear-case , removed wash plate and inspected threads. All tested good at time of service, no water leaks present. Spoke with customer on user care guide."
James C.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site and tested operation. I found that valving inside filter head has failed causing water to run out of filter head with the filter removed. Installed new filter head and tested operation. Unit working properly. Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered part. Removed and replaced the left door and issues still existed.Auger motor never came on. Door switches were 10 seconds behind from time I opened or closed the door to the time the switches actually displayed open or closed.Called Whirlpool Tech line and spoke with Rick.He walked me through checking voltage.High voltage board When left hand light P3 Pin 5 light blue with a black traceP1 pin 2 white w/ black trace.Left hand door interlock voltageSwitch goes to another pin connector 12 pin connector IN ICE MAKERThere was .06 volts at the board when connected to 3/ light blue and P1 white with black trace.RICK TECH LINE SR77254822946Ordering main control and both door switches .; saved tckt
Arthur B.
RANGE WHIRLPOOL WFC150M0EW2 Arrived onsite for tenant complaint of glass on oven door shattered. Confirmed inner glass broke. Removed and replaced outer glass. Reassembled. Door now works as designed. No other issues found.
Joel G.
FREEZER WHIRLPOOL WZC3115DW00 Arrived on site to diagnose freezer not cooling. Found a partial frost pattern on evaporator wall. Unit will need sealed system repaired. Office to get AUTHO and r/s w/ customer. ; ordrng 1 SV8404AUTHO (2 valve) and 1 WPW10143759AUTHO (dryer) and 1 WPW10507886AUTHO (compressor)
Scott M.
WASHER AMANA NTW4516FW3 "Arrived on site for unit not spinning out clothes . Ran diagnostics . Got long fill error code . Found almost no cold water coming into unit . Replaced valve , tested unit . All checked good .no water leaks detected at time of service . Job complete ."
Lou S.
DISHWASHER KITCHENAID KDTM354ESS3 "arrived on site to install previously diagnosed and ordered parts. I installed the door handle and tested the unit and it operated as designed. The door was making a good seal on the tub. No water leaks observed during service, job completed.
Joseph C.
MICROWAVE GE CEB1599SJ2SS Arrived on site for “unit will not shut off” complaint. Inspected unit and found monitor switch to be faulty and fuse blown. Removed and replaced monitor switch and blown fuse. Tested unit. Unit is performing as designed.
Steve C.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on site to replace the freezer door per previous tech. Replace the door and test the unit. Unit works properly and all water connections were dry at the time of service.
Brandon C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of unit not working, found faulty control, would not turn on at control. Ordering control.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11357371 (CONTROL)"
Wesley P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site and found unit prepped entirely for repair. All checks good. Unit is now operating as designed.
Joel G.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install parts I previously ordered. Replaced parts and verified operations. Informed customer of cycles and amount of detergent to use and to use rinse aid. No leaks detected.
Leonardo C.
OVEN WHIRLPOOL WFC150M0EB3 Arrived on site to replace board. Replaced board test unit and unit test good. Bake and broiler working as designed job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site to see your freezer compartment and replace the freezer door. Sealed compartment and replace door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Joseph C.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for “drawer off track, in freezer” complaint. Inspected unit and found middle freezer shelf off track. Customer not able to install. Installed middle drawer. Unit is good to go. No leaks detected, at time of service."
Scott M.
REFRIGERATOR KITCHENAID KBBL206EPA01 Arrived on site for door making noise when opening and closing . Since putting panel on noise is no longer present . No water leaks detected at time of service . Did tightened screws on hinge a bit . Job complete
Steve C.
WASHER LG WT1501CW Arrived on site for the unit is leaking water. Tested the unit and did not find any water leak on the unit. The unit is working properly and all water connections were dry at the time of service..
Luis M.
ICE MACHINE KITCHENAID KUIC18NNXS1 "Arrived on site for low ice production. At time of visit ice slab on cutter grid,machine not running through another cycle hit max ice button,machine started cycle,halfway through cycle pump powered off while compressor still running checked voltage only reading 8v. Removed harness ran diagnostics found different readings during multiple test for pump diagnosed faulty main control sending weak voltage to pump. ordrng 1 WPW10226156 (CONTROL) and 1 WPW10340992 (HARNESS)"
Thomas L.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to repair left front burner which will not light. Remove and replace left front burner and unit now operate properly.
Andy B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for refrigerator with door alarm and dispensers not working. Tested and inspected unit and found failed door switch for RC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Lou S.
OVEN WHIRLPOOL WEG750H0HZ0 "arrived on site to inspect range oven not igniting. Upon further inspection, I turned the oven on Bake at 350 degrees and the unit clicked, the gas came on ad the Ignitor lit the burner. Unit began to operate as designed, but after approximately 30 seconds, the flame slowly went out. I tested the broil mode and it did the same thing. I removed and replaced the regulator and retested and the unit operated as designed. I tested the cooktop burners and they operated as designed. No gas leaks detected during service, job completed."
Robert J.
WASHER MAYTAG MVWB865GW0 Arrived on job for complaints of not starting. Found console not responding. Replaced console and test. No leaks detected at time of service.
Al R.
WASHER MAYTAG MHW6630HC0 Arrived to inspect washer dripping from dispenser tray.Checked incoming water pressure from wall and faucets were turned on to maximum flow.I adjusted the incoming water pressure and unit now operates as designed.All water lines were dry at the time of service.Job complete
Andy B.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven with display issues. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on site for refrigerator not getting cold enough. Skype Office and was instructed to handle repairs as in warranty. Performed temperature test and found FC at 29° and RC at 51° Removed evaporator cover and found large snowball at upper left hand corner and no frost pattern on evaporator. Called tech line and spoke with JK (SR# 7725486886) And was made aware of SS issues. Ordering sealed system. 2 hour. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (2 HOUR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER )
Steve C.
REFRIGERATOR KITCHENAID KSF26C7XYY00 "Arrived on site to replace the compressor, fresh food evaporator, and the process stub due to the evaporator has a small leak of refrigerant. Replaced all parts and add a 5.3 ounces of refrigerant. No refrigerant leaks present. Advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections are dry at the time of service."
Jonathan S.
OVEN WHIRLPOOL WFE525S0HS1 "Arrived on site for range door not latching. Inspected unit and work area. Found oven gasket out of place on top left corner. Corrected gasket. Tested door operation and found closing. Spoke with customer and informed them door only lock when running self clean cycle. Tested all other operations, all tested good."
Joseph C.
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for “right rear element will not shut off” complaint. Inspected unit and found infinite switch broken and stuck on. Removed and replaced infinite switch. Tested unit. Unit is performing as designed.
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FSS00 "arrived on site and found ice is building up again behind fresh food evaporator cover. Spoke with tech line and they recommended running Test 128, software version is 6-0-0, tests 1 and 3 check good,
Joel G.
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site to diagnose ice machine not making ice. Very thin ice if any was made. All tests check fine but in normal mode, unit wasn’t staying in ice making mode long enough and when it harvested, most of the slab would melt. Replaced harness and main board. No leaks detected. Customer to give unit at least 36-48 for normal ice production."
Robert J.
DRYER WHIRLPOOL WED4800XQ Arrived on job for complaints of not starting. Found fuse open.
Wesley P.
RANGE FRIGIDAIRE BGGF3045RFD Arrived on site and replaced Ignitor. All checks good. Unit is now operating as designed.
Joseph C.
MICROWAVE AMANA AMV2307PFS3 Arrived on site for “fan not operational” complaint. Inspected unit and found blower fan connection not complete. Completed blower fan connection. Tested unit. Unit is performing as designed.
Joel G.
REFRIGERATOR JENN-AIR JS42PPDBDA "Arrived on site to diagnose fridge intermittently not cooling. Found unit cooling at this time and all components working fine. Heat is transferring on mullion and condenser indicating sealed system is fine. Customer says nothing runs when it stops cooling. Informed customer it may be a control board issue. No leaks detected.; ordrng 1 12002799 (cntrl-elec)"
Arthur B.
WASHER MAYTAG MVWB980BG0 "Arrived onsite for customer complaint of top load washer not starting and full of water. Tested unit and found drain pump not working. Removed and replaced drain pump. Reassembled and tested. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no ice. Ran icemaker through a cycle icemaker not advancing diagnosed failed icemaker. Installed a new icemaker,powered unit on icemaker ran through a cycle and filled with water."
Arthur B.
WASHER WHIRLPOOL WFC7500VW2 Arrived onsite for customer complaint of front load washer not spinning clothes out. Ran diagnostics and found error code F21 (Drain Issue). Removed drain trap and found coins and fabric lodged. Removed obstructions and reassembled. Ran automatics cycle test. All work as intended. No other issues found. All water connections were dry at time of service.
Joel G.
DRYER KENMORE 110.875616 "Arrived on site to diagnose dryer not heating. Customer replaced element and fuses himself. Found new fuse he replaced was faulty and installed old one. Verified 240 vac rd-bk at control board when dryer came on indicating a faulty control board relay, should be 0 vac when heating. Verified operation after replacing board. Parts customer replaced aren’t warranted by us, only board. Informed customer of regular venting cleaning. Inside is clean."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Noticed compressor turning and than off. Performed diagnostics and measured amp draw to compressor, found out of range. Tested compressor electrical windings and found correct. Removed starting device and tested. Found failed starting device. Installed new starting device and measured amp, found compressor drawing 1 amp. Checked frost pattern on evaporator and found starting to frost. Tested all other operations. All tested good, no water leaks present."
Scott M.
REFRIGERATOR JENN-AIR JF42NXFXDE00 Arrived on site for mullion not secured to door . Found top mount broken . Replaced mullion . Door is now closing properly . No water leaks detected at time of service . Job complete .
James C.
REFRIGERATOR GE DFE29JSDDSS Arrived on site and installed new fresh food fan. Tested operation and found unit working properly. Job complete
James C.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and tested operation. I found ice maker stuck with bail arm in the down position. Attempted harvest test and ice maker would not function. Installed new ice maker and tested operation. Unit tests good. Job complete
James C.
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Arrived on site and installed new freezer door. Tested operation and found unit working properly. Job complete
Lou S.
DISHWASHER KITCHENAID KUDE70FXSS5 "arrived on site to inspect dishwasher shutting off after a few cycle. I placed the unit in diagnostics and it showed error codes F8E4, F6E4, & F10E3. Cleared the codes and continued with testing. Unit began to run and shut off and the control panel lights were switching more than usual and the fan did not come on. I removed and replaced the main control, OWI sensor, wiring harness and the fan. Also, due to the element being badly corroded, I removed and replaced it. Retested, and the unit operated as designed. No water leaks observed during service, job completed."
Kevin B.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site and inspected refrigerator and found ice build up on fresh food evaporator, customer will be out of town and can’t defrost refrigerator at this time. When the customer returns they will defrost the refrigerator and contact the office to schedule a return trip. Customer has read and signed defrost instructions and waiver. No water leaks from connections at time of service.; ordrng 1 CNOTES (DON’T RESCHEDULE )"
Andy B.
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Arrived on site for refrigerator not dispensing water. Tested and inspected unit and found all operations to be normal. Spoke with customer and customer stated that issue is intermittent. Called tech line and spoke with Andrew (SR# 7725485786) Informed what the issue was and what was done. Was instructed that unit appears to be operating as designed as of now and that no repairs could be done at this time and to speak with customer on unit. Instructed customer on use and care of unit and practice for best performance. No water leaks present at time of service.
Lou S.
DRYER WHIRLPOOL WED7000DW1 "arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I did not see the element illuminate through the vent in the left rear of the unit. I removed the rear panel and tested ohms to the element and it showed to be open. I removed and replaced the element and retested and the unit operated as designed. No lint observed during service, job completed."
Andy B.
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site for washer with dispenser issues. Tested and inspected unit and found issues with dispenser drawer. Ordering part and part to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 WPW10250742 (DISP DRAWER)
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HW2 Arrived on site to test unit for light not working. Test unit and found board not sending power to socket. Replaced board test unit and unit test good job complete.
Al R.
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer with extended drying time. Confirmed the complaint and did an airflow test and unit did not pass the vent test with the exhaust on the unit.Customer has issues in the vent systemUnit tested as designed.Job complete.
Joseph C.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for “breaker, for unit keeps tripping” complaint. Inspected unit and found all wiring to be correct and undamaged. Tested unit on separate circuit and on designated circuit. Could not duplicate fault. Recommend changing D/W breaker, if problem persists. No leaks detected, at time of service."
Steve C.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit will not turn on. Test of the units and found the terminal block wires have sorted and also the power cord is defective. The unit will need a new power cord and it’s going to be provided by the customer on the next visit. Unit will need a new terminal block and terminal harness kit. Will use the other parts if needed in case. ; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
Scott M.
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for no cool in both section . Compressor not coming on . Checked and getting correct voltage into inverter . All fans working . Test inverter was giving four blinks . Ordering evap , compressor , heat exchanger , uv drier ,service port , ordrng 1 8201818HEATEXCHANGER and 1 SERVICEPORT and 1 UVDRIER and 1 W10841139 (compressor) and 1 WEIGH3HRS and 1 WP2306094 (evaporator)"
Joseph C.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for “unit is tripping breakers” complaint. Inspected unit and found nick in power wire, at junction box. Repaired wire. Plugged unit in, to test, and tripped breaker. Tried another outlet, on another circuit. Unit performed, as designed. Recommend replacing breaker. No leaks detected, at time of service."
Scott M.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site for no ice . In talking to customer found the had had the freezer section frost over due to door being ajar about same time . Found a puddle of water at bottom of fresh food section . Ran diagnostics all checked good . Unit is making ice now . Did get a e5 Im error . Couldn’t duplicate error . No water leaks detected at time of service . Job complete .
Thomas L.
OVEN WHIRLPOOL WFE515S0ES1 Remove and replaced failed control. While testing harness found broken thermal fuse.; ordrng 1 WP3196548 (fuse-thrml)
Wesley P.
WASHER MAYTAG MHWE201YW0 Arrived on site and advised on general maintenance and also found hole in bellow.All checks good. Unit is now operating as designed. Replaced bellow.
Leonardo C.
DISHWASHER LG LDF7774ST Arrived on site to test unit for unit giving le error code. Le means bad motor. Will need to replaced sump Assy will need 2 hours ; ordrng 1 2HOURS (2 HOURS )
Wesley P.
OVEN AMANA AOCS3040SS Advised customer on needed repair and received autho. Ordering spark Ignitor to repair. All else checks good. WP Only due to drilling and technical plan requiring special tool/skill set; ordrng 1 WPY0316773 (igntr-surf) and 1 WpONLY
Wesley P.
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site and replaced right side bracket. Advised customer on function.
Brandon C.
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace gearcase, cam, hub, and washplate, unit tested good with no leaks after replacing parts."
Luis M.
REFRIGERATOR GE PGS25KSEAFSS "Arrived on site for no ice. Found half ice and water in icemaker,temp not freezing in icemaker housing found air on,y entering from bottom vent on liner,called tech support strong air flow should be from top vent and not bottom. Per tech support need to replace blower fan and possibly main control. Need AUTHO ; ordrng 1 WR55X11098 (MAIN CONTROL) and 1 WR60X10330 (BLOWER FAN), states that autho needed"
Thomas L.
VENTHOOD UNKNOWN KXW9736YSS0 Arrived on site to inspect unit with lights that aren’t working. Found that these sockets are not allowing a good connection to the bulbs. Will order sockets and bulbs. Office will reschedule due to availability of parts; ordrng 2 W10351924 (bezel)s and 2 WPW10291579 (bulb-light)s and 2 WPW10370558 (socket)s
Joel G.
REFRIGERATOR FRIGIDAIRE FGSS2635TF1 Arrived on site to diagnose fridge freezing in crispers. Found top of ff side at 41 degs and 44 in crispers. Temps are fine right now but did see damper not closing all the way that may be why temps get cold only in frz and sensor out of range. No leaks detected.
Kevin B.
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site and inspected washer and found tub is not attached to cabinet, control panel is also not attached to top, or real console panel cover. Also found tub is leaning to the left (not centered) took pictures. After leveling tub and reattaching panels washer will now run through all cycle without noise or going unbalanced. Showed homeowner correct way to load washer and correct amount of detergent to use. No water leaks detected at time of service, job complete"
Joel G.
COOKTOP KITCHENAID KCGS956ESS02
Ron J.
WASHER MAYTAG MVWC425BW1 "Arrived onsite for washer vibrating and top coming off / inspected top found hole for 1/4 screw are wallowed and fit the 1/4 screws securely. Unit also had a f8e5 error code as well found water line reversed, also determine hot water was letting little to no water into the machine. Need a replace water valve / discussed rear screws with CS and he research more screws attempted to install screw test were ordered they did not fit. Office will reschedule ; ordrng 1 SCREWUNKNOWN (CS WILL RESEARCH ) and 1 WPW10683603 (water inlet valve)"
Scott M.
WASHER WHIRLPOOL MVWB880BW0 Arrived on site for unit not spinning properly . Found tub ring was stuck under back brace on cabinet . Repositioned basket . Ran diagnostics all checked normal . Nonwater leaks detected at time of service . If happens again recommended tub ring and suspension . Job complete .
Kevin B.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site and found very little ice production, found ice tray is full in icemaker. Replaced icemaker and it began to cycle immediately. If issue continues may need to bring back ice assembly damper. No water leaks detected at time of service, job complete"
Paul R.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived onsite for the refrigerator with doors not sealing correctly. I found the FC door working as designed and sealing properly. I found the right side RC door when first closed getting sucked shut tighter from the vacuum and then slowly releasing and opening up enough to leak air on the left side. I found the upper hinge binding causing the issue. Ordering C-notes, W11218690 HINGE-DOOR, W10752868 BRACKET, & WP2307857 EXTENSION..; ordrng 1 C-NOTES (THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT. ) and 1 W10752868 (BRACKET) and 1 W11218690 (HINGE-DOOR) and 1 WP2307857 (EXTENSION)"
Thomas L.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to inspect unit for noisy operation. Listened to unit for approximately 30 minutes. All operations were normal in sound levels. All water connections were dry. Notified builder via phone.
Andy B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not making ice at FC ice maker. Tested and inspected unit and found fill tube frozen due to failed control, also found issues with tube heater. Will need to replace both to complete repairs. Ordering control no water leaks present at time of service.; ordrng 1 W11036562 (UI)"
Joel G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose fridge not dispensing water and clicking noise in the back. Found three way valve clicking constantly due to failed main control board. Dispenser water not dispensing either. Ran diags and there was a blank screen on test 56. Replaced main board to verify failure of it. After replacing main board all works fine now. No more clicking noise and dispenses fine. No leaks detected.
Lou S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice dispenser motor and tested. The motor never came on. I checked the wiring harness at the bottom left hinge and found the wires broken. Wires were not broken at last service call. I advised the customer of my findings. I am ordering the left FC door in Black SS. No water leaks observed during service.; ordrng 1 LW11038917 (DOR-FIP BLACK SS)
James C.
VENTHOOD KITCHENAID UXL6036YSS0 Arrived on site and tested for proper voltage to blower. I found voltage to be good but unit will only run low speed and will not operate on high. Based on the model provided the unit has a 1200 cfm internal blower assembly installed as an in line system in the attic. The proper inline blower system is model UXI1200D. Instructed customer of finding and due to having an in-line blower unit will require 3rd party repair. Job complete
Paul R.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for the refrigerator not closing and sealing properly. Ms stated there had been condensation on the door shelves bus it has gone away. I found all the doors sealing properly and closing as designed. The mullion heater is working. I found no frost or condensation anywhere. I explained to ms that the doors will start closing more flush when the corner of the gaskets flatten down and this will come with use and time. The unit is working as designed. Call complete.
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake @ 350 degrees. My Preheat temp was 415 degrees. My next five readings were 430, 293, 372, 331, 352 for an average of 355 degrees. Unit is within the ten boa exit and ten below testing temp. I advised the builder of my findings. Job completed."
Leonardo C.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for unit not heating correctly. Test unit and found melted board and over lay after self cleaning. Called safety team. Replaced board test unit and unit test good job complete.
James C.
REFRIGERATOR KITCHENAID WRX735SDBM04 Arrived on site and tested operation. I found ice jamming in bin due to ice maker leaking. Installed new ice maker and tested. Unit tests good. Job complete
Lou S.
DRYER LG DLEX7700VE "arrived on site to inspect dryer not turning on. Upon further inspection, I found that the unit was plugged in and when I pressed the power button, the unit came on. When I pressed start, the unit would shut off. Customer advised that the Unit operated the morning it was placed on the moving truck to transport to its current place. I removed the front panel and drum and tested the cutoffs, element, fuse, thermistors and belt switch and all tested good. I advised the customer that the unit will need a control and possibly the UI control. No lint observed during service, job completed."
Brandon C.
WASHER MAYTAG MVWC565FW0 "Arrived on site for customer complaint of unit leaking, found leak coming from tub and gearcase. Ordering parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10006481 (gearcase) and 1 W10512161 (tub asm)"
James C.
DRYER MAYTAG MEDX655DW Arrived on site and tested operation. I found unit heats properly but holds temp and only drops slowly. Used vent tested and found evidence of a restricted vent. Inspected vent at wall and found lint building up in vent. Instructed customer of findings. Recommended having vent in wall cleaned before returning unit to normal use due to fire hazard. Job complete
Paul R.
WASHER MAYTAG MVWB880BW0 Arrived onsite for the washer that is leaking. I didn’t find any leaks in the diagnostics cycle but I did find the fill valve almost over filling the bleach and the fabric softener cups. Ms stated they used fabric softener and I advised diluting it with hot water before putting it in the dispenser cup. The fill valve needs to be replaced.; ordrng 1 C-NOTES
Scott M.
ICE MACHINE WHIRLPOOL KUIC15PRXS3 "Ran diagnostics , all checked normal . Unit is not cooling . Ordering compressor ,evap, condenser , drier ,service port . ordrng 1 3HRS and 1 DRIER and 1 SERVICEPORT and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 WPW10605286 (compressor)"
Lou S.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "arrived on site to inspect refrigerator frosting/condensation. Upon further inspection, I found that the RC door gasket is bad,y gapped and warped on the left side. I attempted to shape the gasket but due to it being pushed in so far near the bottom, I was unable to shape it. I am ordering the door as the gasket is molded into the door.No water leaks observed during service.; ordrng 1 LW10672972 (dor-fip SS)"
Leonardo C.
MICROWAVE GE JVM1740SP1SS Arrived on site to test unit for unit not working. Test unit by heating water for 2 minutes 5 times and unit working as designed at this time. Could not duplicate problem at this time.
Brandon C.
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site to replace belt, unit is stacked and I could not replace belt be myself.; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Paul R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator with a damaged RH door. I found the door with an outer ding. I took pics. I found that I was sent with a LH door. Ordering W10919619 DOR-FIP.; ordrng 1 W10919619 (DOR-FIP)
Steve C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for the unit is not working properly. The tenant advised that the unit is leaking water. Tested the unit and found the water leak is coming from the sump and motor. Replace the sump and motor and tested the unit. Also advise the customer to use dishwasher detergent. Unit works properly and all water connections were dry at the time of service.
Kevin B.
DISHWASHER WHIRLPOOL WDF130PAHS0
Paul R.
DRYER WHIRLPOOL WED6620HC0 "Arrived onsite for the dryer making loud noise. I was able to stop a lot of the noise using dryer pads but there is still a vibration coming from the motor and blower wheel. Both need to be changed to complete service. Ordering c-notes.; ordrng 1 C-NOTES (SCHEDULE BACK TO BACK WITH 228236. CUSTOMER REQUEST PRO.)"
Robert J.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on job for complaints of door not closing. Found shim missing not allowing door to close properly; ordrng 1 WP2183852 (shim) and 1 WP2201567 (shim)
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for customer complaint of SxS refrigerator not cooling properly both section. When arrived, unit has been cooling properly for about 6 days. Customer advised that prior service company has been out and replaced HV control UI and thermistor. Called WPL techline J.K. SR#7725470607 and advised of all pass in diagnostics to replaced UI assembly. Removed and replaced UI assembly. Reassembled. Customer will monitor unit for next few days and see if issue arises. All water connections were dry at time of service."
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site dishwasher not drying dishes properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Thomas L.
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for Improper temperatures. Found temps were 7 degrees warmer per section than settings. Will order new shelf temperature control; ordrng 1 W10807582 (cntrl-elec)
Robert J.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job to replace control. Replaced control same results need light and housing for filter leaks.; ordrng 1 W11194438 (HOUSING ) and 1 W11205083 (LIGHT) and 1 W11228131 (LIGHT)
Scott M.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for surface light not responding to commands . And exhaust fan making a loud racket when on . Replaced control due to stuck light relay . Fixed light issue . Will need to order exhaust fan . Also got an air flow temp error code ,ordering exhaust sensor .need autho. ; ordrng 1 AUTHO and 1 W10163422 (thermistor) and 1 W10892388 (EXHAUST MOTOR)"
Paul R.
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for the ice machine that started making a loud noise again after we left on the previous visit and then turned completely off and will not power on. I found the control panel non-responsive. I found the external drain pump not passing neutral. The external drain pump needs to be replaced. Ordering c-notes & W10825875 PUMP.; and 1 W10825875 (PUMP)
Steve C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for the unit will not dispense ice. Tested the unit and found the auger motor impeller will rotate But the nut is stripped. Found the unit will need a new divider, impeller, space, and the auger motor. All water connections were dry at the time of service.; ordrng 1 W11378860 (SPACER) and 1 WPW10309864 (divider)"
James C.
WASHER MAYTAG MVWX655DW0 Arrived on site and tested operation. I found that the drain pump would not run properly and the control is not sending voltage. Unit also has long fill fault codes and the pressure switch is not recognizing water in tub. Unit has a failed control.; ordrng 1 W10625696 (cntrl-elec)
Joseph C.
DISHWASHER GE GSD3800G00BB "Arrived on site for “unit will not power on” complaint. Inspected unit and found burned out power wire, inside door panel. Shut off power to unit, for safety. Wire harness is not listed in parts break downs from all sites checked. Service fee applies
Wesley P.
MICROWAVE WHIRLPOOL NA UNKNOWN
Brandon C.
WASHER MAYTAG MVWB835DW3 "Arrived on site for customer complaint of noise issue, found faulty gearcase.
Joel G.
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose washer not filling with water. Customer says it’s only the very first load this happens to and subsequent loads fill fine and work fine. No error codes. Customer hadn’t used washer for a while so I ran the first load and verified washer works just fine. When it failed there wasn’t any error codes. Ran unit again and still worked fine, informed customer of how the washer operates and what cycles to use. No leaks detected. Drain is secure."
Luis M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for ice build up in freezer. Opened freezer door found ice build in freezer,placed a flash light in freezer pointing towards door,found light at both corner hinge covers,found cabinet warped on right hand side under hinge causing cabinet to stick out further.
Paul R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for the refrigerator not functioning. Mr. stated the unit is working but it has multiple small issues. Mr. stated there is a water leak at the top on the inside of the unit, and the freezer LED light is not working. I found the icemaker part of the dual valve dripping. Need to replace the valve and fill tube. I found the LED’s in the RC a little dim and the FC LED out with the switch working. Ordering C-notes, WPW10341329 VALVE, W10815476 TUBE-WATER, W10790783 CNTRL-ELEC, & W11205083 MODULE. .; and 1 W10790783 (CNTRL-ELEC) and 1 W10815476 (TUBE-WATER) and 1 W11205083 (MODULE) and 1 WPW10341329 (VALVE)"
Lou S.
DISHWASHER KITCHENAID KUDC10FXSS5
Clif L.
REFRIGERATOR KITCHENAID KSCS25INBL00 Arrived on site to diagnose a refrigerator that is not making ice. Found failed icemaker assembly. Icemaker will need to be replaced to complete repairs.ordrng 1 2198597 (icemaker assy)
James C.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. I found ice maker has water in tray but it is not freezing. I also found frost in freezer and inspected for air leaks. I was unable to locate any air leaks. Placed unit into diagnostics and found the ice box fan motor is not functioning. Accessed fan and found motor had locked up. Called tech line and spoke to Robert #7725477603 to document findings. Unit will need ice box fan motor repacked tomrepair; ordrng 1 W10865318 (fan)
Lou S.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "arrived on site to inspect refrigerator icing up in the freezer section. Upon further inspection, the customer advised that the freezer has ice on the side ad he opened the door and showed me. There was a small patch of frost/ice on the right side of the cabinet and on the shelf of the door. I found that the gasket is resting on the bottom hinge of the freezer door and is creating a small gap which is allowing warm air into the FC section. Also, the bottom portion of the FC door gasket it sagging. I advised the customer of my findings. I am ordering the FC door in white and (6) six washers. Office to schedule return service. No water connections to the unit. ; ordrng 1 LW10599407 (dor-fip WHITE) and 6 WP489467 (washer)s"
Steve C.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for the unit has a burning smell. Tested unit and found the power cord l1 side shorted. It also affected the terminal block. Replace the terminal block and the terminal block hardware. Advise the customer that the power cord will not be covered under warranty. The vent checks good.
Paul R.
DRYER GE GTD42EASJ0WW Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the drum bulb and tested it. The unit is working as designed. Call complete.
Wesley P.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onnsite and found unit unable to enter diagnostics. Ordering control panel to repair. Returning with blower in case of failure. All else checks good. ; ordrng 1 W11105004 (CONTROL PANEL)
Clif L.
RANGE GE JBS60DKWW Arrived on site to diagnose a range that is overheating. Found internal contacts and left front infinite switch permanently closed. Freed contacts inside switch and tested unit. Found all is functioning properly at this time and no further repairs are needed.
Steve C.
RANGE GE JB750FJ5DS Arrived on site for the unit left front burner will not turn on. Tested the unit and found the left front element has shorted and no continuity. Replace the element and tested the unit. Unit worked properly and job complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to replace door, found wrong part inside box, ordering door again. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW10651576 (dor-fip)"
Brandon C.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to replace tub and basket with Ron, after we replaced parts, unit tested good, no leaks at time of service."
Brandon C.
DRYER MAYTAG MEDC400VW0 "Arrived on site for customer complaint of unit not starting found faulty door switch, I replaced switch unit tested good.
Ron J.
WASHER WHIRLPOOL WFW75HEFW0 "Installed new tub assembly along with the stator and rotor with assistance from Brandon, washer tested good. Confirmed no water leaks all connections are dry."
Clif L.
DRYER WHIRLPOOL WED6620HC0 Arrived on site today goes a dryer that is not completing cycles. Found communication issue between main control and user interface. Both parts will need to be replaced to complete repairs. Office will need to set return date due to part availability.; ordrng 1 W11350214 (CONTROL) and 1 W11351728 (CONSOLE)
Joel G.
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site to install parts I previously ordered. Replaced controls but also noticed doors not closing now. Found mullion and top cabinet not flush causing an air leak and freezer door faulty also which could’ve been from water leaking leaking into door, thawing out fridge and causing water to migrate and cause door to not close properly anymore.
Luis M.
FREEZER WHIRLPOOL WRF555SDFZ08 "Arrived on site for ice build up in freezer. Found frost formation on left side of freezer. Checked door seal good,added adhesive between liner and cabinet gaps."
Wesley P.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and found frozen Evap in fridge. Found torn right door gasket. Ordering gasket and returning with control and Evap cover. Customer is defrosting unit. ; ordrng 1 W10917313 (gasket-dor)
James C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Arrived on site and tested temperatures. I found freezer at 5 degrees and fresh food at 37. I found the crisper drawers at 30 degrees. Thermistors and damper test good. Inspected unit for air flow issues and found foam obstructing both return air vents. I also found a container against the diffuser for the damper. Cleared vents and instructed customer on air flow of unit. Job complete
James C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. I found that the ice auger is skipping off of drive motor coupler. Inspected bun and found auger shaft has stripped and has a lot of play in it. Installed new bin and tested operation. Unit tests good. Job complete
Andy B.
COOKTOP WHIRLPOOL WFC150M0EB3
Andy B.
REFRIGERATOR WHIRLPOOL WRF532SMBM00 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal, no water leaks present at time of service.
Andy B.
COOKTOP WHIRLPOOL WFC150M0EB3
Thomas L.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for no ice condition. Found Noisey pumps not operating properly. Replaced . Observed new slab completed. All water connections were dry.
Wesley P.
OVEN GE JGB860SEJSS Arrived on site and found unit operating with failed light relay on control. Replaced control. All checks good. Unit is now operating as designed.
Ron J.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived onsite for f2e2 error code dishwasher was non- responsive / performed rest still received f2e2 / confirmed control board activated drain pump with console disconnected after a power cycle with door open and closing after several seconds. Installed console resolved issue completely / dishwasher passed test mode with no problems / confirmed no leaks
Lou S.
FREEZER KITCHENAID KRFF507ESS01 "arrived on site to inspect refrigerator ice build up. Upon further inspection, I tested temps in the FC=10 degrees & RC=39 degrees on a setting of 33 degrees. I found that the RC doors were not level badly rubbing at the top inner corners. I adjusted the hinges and separated the doors so they no longer rub. I found that the crisper drawer was not pushed in all the way as it wouldn’t go any further. I removed the drawer and found a large amount of ice built up on the RC evaporator cover. I advised the customer that I would have to reschedule and come back and they would need to unplug the unit at least 48 hours before I returned to allow the ice to defrost. I also found that the unit was not leveled at the time it was installed. I had the customer read/sign the Waiver of damages from defrosting the refrigerator and advised them to place towels around the unit to absorb any water that may leak from the drain pan. I will return with the RC Evap harness, d
Steve C.
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site for the unit is not making ice. Tested the unit and found the condenser motor and grid cutter are defective. Replaced the parts and tested unit. Unit works properly and all water connections were dry at the time of service.
Scott M.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer not draining . Found drain was humming . But not draining . Tool pump off and found piece of metal sucking blades . Removed obstruction and ran diagnostics . All checked normal . No water leaks detected at time of service . Job complete .
Leonardo C.
DISHWASHER GE GSD3360KSS Arrived on site to replace parts. Replaced parts test unit and unit test good job complete.
Steve C.
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site for the unit is creating frost buildup inside the unit. Tested the unit and found a small gap between the gasket and the liner on the top left corner. Use a heat gun to expand the gasket. Unit works properly and no water connections to the unit.
Steve C.
COOKTOP WHIRLPOOL WFE320M0ES2 Arrived on site for the unit left front burner will not turn on. Found the element has no continuity. And also the switch is defective. Replace both parts and tested unit. Unit works properly and job complete.
Lou S.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect rust on the RC & FC doors. Upon further inspection, I did find some rust on both doors. As I removed the RC door from its packing, I found a large dent on the right side of the door. I removed the FC door from its packing and it was good. I removed and replaced the FC door and gasket ad tested ad it is operating as designed and sealing good. I advised the customer that I would have to order another door and it will take approximately 6-8 weeks for it to come in. I am ordering the RC door SS as office to schedule return service. No water leaks observed during service.; ordrng 1 13107554SQ (dor-fip ss)"
Brandon C.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for spring replacement, unit tested good."
Leonardo C.
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete
Kevin B.
DRYER WHIRLPOOL WED92HEFW2 "Arrived on site and found dryer is rattling during operation, disassembled dryer and added sound pads under motor mount. Added two more self tapping screws to the left-hand side of the motor mount. Added sound pads underneath fan blade shroud, and around vent pipe that exits through rear bulkhead. This represents all of the motor contact points to the cabinet on the dryer. After reassembling noise has stopped, any further rattling will need to be reported to tech line. Removed interior lint and requested that customer have vent to exterior cleaned, job complete"
Wesley P.
WASHER MAYTAG MVWC565FW1 Arrived on site and installed latch. All checks good. Unit is now operating as designed.
Thomas L.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to repair unit for door not operating properly. The left door pad had broken and fallen off which was causing the door to drop quickly. Installed two new door pads and tested. All water connections are dry.
Lou S.
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect oven display. Upon further inspection, I found that the display was blank. I pressed the keys on it and they made their beeping noise, nothing happened. I turned the power off at the breaker then back on and the display came on but had lines running through it. I tested it on Bake @350 degrees and it heated as designed, but the lines did not go away. I contacted Techline and spoke to Cathy and I advised of the situation. I advised her that the customer moved into the home in June 2019 and the first unit did the same thing with the blank display and whirlpool replaced it. Now this is the 2nd unit and it’s doing the same thing. Cathy advised to checked voltage at the console and i got 14VDC. Checked voltage to the unit and got 244V. Cathy advised to replace the console and provided File #7725475476. I advised the customer of my findings and am ordering the console. Office to schedule return service. ; ordrng 1 W11351998 (CONSOLE)"
Al R.
WASHER WHIRLPOOL WTW7000DW3 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and got a latch error and UI stuck error code from unit.Ordering W11106748 console and will return with the control and latch. Needs more work.; ordrng 1 W11106748 (CONSOLE )
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for unit not washing. Test unit and found unit not spraying water due to spray arms being clogged. Cleaned spray arms test unit and unit test good job complete.
Thomas L.
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site for lights flashing and control is beeping. Found that the start pad is failing. Replaced control panel and control board. All water connections are dry.
Robert J.
REFRIGERATOR WHIRLPOOL WRF989SDAM02
Steve C.
DRYER SAMSUNG DV219AEWXAA Arrived on site for the unit is not drying. Tested the unit and found the heater assembly is defective.Replaced the heater and tested the unit. Unit works properly and vent is cleared.
Kevin B.
WASHER WHIRLPOOL WETLV27HW0 arrived on site and inspected washer/dryer and found the lid lock has failed, replaced lid lock and it is now operating properly. No water leaks from connections at time of service, job complete"
Andy B.
REFRIGERATOR IKEA ISF25D2XBM01 Arrived on site for refrigerator not dispensing water. Tested and inspected unit and found issues with inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Kevin B.
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found error code for restricted airflow, Removed vent hose and found that airflow exiting dryer is good. No lint found in vent hose. Vent exit on exterior of home is on the roof and can’t be accessed/inspected. Recommended to customer that vent be cleaned by a service to correct issue. No lint found at time of service, job complete"
Arthur B.
WASHER AMANA NTW4516FW2
Wesley P.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and found unit operating with broken ground. Repaired cord with miscellaneous. Unit is now operating as designed. Advised customer on findings.
Joel G.
DISHWASHER MAYTAG MDB7959SHZ0 Arrived on site to diagnose dishwasher door rubbing when closing. Rubs a bit on the side mount screw hole cover but closes just fine. Door cannot be adjusted sideways. Took off cover and doesn’t run at all. Informed customer they can take it off if minor rubbing bothers them or to leave it on and minor rubbing will remain but doesn’t affect function of the dishwasher. No leaks detected.
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and replaced icemaker diagnosed on previous visit, after replacement disconnected power to fridge to reset control. After reset ran test 57 and icemaker cycled properly. Ran test 45 and it filled properly. No water leaks detected at time of service, job complete."
Kevin B.
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site and bubble solutioned all connections From wall to regulator connection and did not find any leaks. Disassembled cooktop and bubble solutioned all connections inside of cooktop and did not find any gas leaks. Could not duplicate reason for a service call. No gas leaks found, job complete."
Scott M.
REFRIGERATOR GE GSS25QSTASS Arrived on site to replace IM and auger motor . Found ice building up even tho IM is turned off . Getting weak air flow in fresh food . Ordering diffuser air kit . Will need more autho .; ordrng 1 AUTHO and 1 WR49X10091 (aasm cover ff inlet)
Joel G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose dishwasher or heating. Ran diags. Found loose wire at element. Noticed rinse aid empty and informed customer. I also informed customer that this plastic tube will not dry 100% sine plastic retains lots of water and plastic ware will also not dry all the way. This is completely normal but rinse aid can make it better. Customer understands. No leaks detected.
Scott M.
DRYER MAYTAG MEDB835DC4 Arrived on site for dead dryer . Checked in coming voltage at terminal block . Found breaker had tripped . Flipped breaker and unit is now running and heating . Did also run air flow check . Found some air flow restriction . Recomend getting vents cleaned . Also recommend getting some pavers or extending slab so dryer can sit properly . No lint build up in unit at time of service . Job complete .
Brandon C.
DISHWASHER KITCHENAID KUDC03FVBL3 "Arrived on site for customer complaint of unit leaking, found leak coming from dispenser and gasket, ordering gasket and dispenser.; ordrng 1 8269259 (gasket,vent) and 1 CNOTE (AUTH AND RESCHEDULE ) and 1 W10224431 (dispenser)"
Brandon C.
DRYER MAYTAG MEDX655DW1 "Arrived on site for customer complaint of dryer not turning off unless you open the door, found faulty timer, I replaced timer, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for deli drawer glides off shelf assembly. Found rivets on left side for shelf still present but glide disconnected from shelf no physical or misuse of operation diagnosed faulty manufacture process of rivets to glide,right side appears glide is about to fail also due to same issue of manufacture defect. Installed new shelf tested drawer operation unit working as designed. Repair covered under AUTHO
Clif L.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace main control, you are right, and RC evaporator wiring harness. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
Clif L.
REFRIGERATOR LG LMXC23746D.ASBCNA0 "Arrived on site to make repairs and contact LG tech line. Spoke with Tony at LG and he advised we must spray down entire sealed system with food safe bubble leak detector, after pressurizing it up to 200 psi to detect leak. Piercing valve and refrigerant bubble leak solution will be needed to follow tech lines instructions. Office to research food safe bubble leak detector and bullet piercing valve.File# tcc190729079438; ordrng 1 NEED (BULLET PIERCING VALVE) and 1 RESEARCH (FOOD GRADE BUBBLE LEAK DETECTOR)"
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced door and gasket. Replaced both parts test unit and unit test good job complete
Joel G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Joseph C.
WASHER MAYTAG MVWC465HW2 "I’ve done on site for “not washing clothes properly” complaint. Inspected unit and found no codes or erratic behavior. Ran full cycle and unit filled and drained as designed. Instructed customer to avoid “Normal” cycle, as this provides lowest water setting. Unit is performing as designed. No leaks detected, at time of service."
Joel G.
REFRIGERATOR LG LFXS24623S/00 "Arrived on site to install parts ordered by 1st tech out. Replaced, updated main board using jig software, pulled deep vacuum, no leaks per vacuum test, recharged on the high side and verified no water leaks at time of svc call. Unit isnt hooked to water. Customer to monitor for first few days before putting food in unit."
Thomas L.
WASHER WHIRLPOOL RTW4516FW1 Arrived on site for Noisey operations. Found that the drive-pulley was rubbing against guard. Found that the shaft nut was almost off allowing the pulley to drop against guard. Removed guard and corrected loose drive nut. Reinstalled guard and tested. The unit is still very noisy and agitation and the lid lock is intermittent. Install the new lock and it is electrically failed. ; ordrng 1 W11307244 (LATCH)
Clif L.
DRYER GE GTD45EASJ0WS Arrived on site to replace belt for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
Andy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator not making ice, freezer bin issues and kick plate coming off. Tested and inspected unit and found ice maker, freezer bin and kick plate will need to be replaced. Ordering bin.No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11095091 (BIN)"
Al R.
DRYER MAYTAG MEDX655DW1
Scott M.
DRYER WHIRLPOOL WED4950HW0 Arrived on site for long dry times . Checked voltage at terminal block and found outlet is dropping leg . Checked and breakers are on . Also found vent has an air restriction . Checke elements and thermostats all checked normal . Recommending electrician look at outlet and breakers and to have exterior vent cleaned . No lint build up in unit at time of service . Job complete .
Arthur B.
REFRIGERATOR WHIRLPOOL KRFC704FPS02 Arrived onsite to install new compressor to French door refrigerator from my prior visit’s diagnosis. Removed compressor and installed new compressor using braising method. Vacuumed unit down to -25. Charged unit with 4.65oz of R134a refrigerant. Reassembled and observed frost pattern. Good frost pattern forming. No other issues found. Advised customer to wait 24-36hrs before placing food back into unit. All water connections were dry at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no ice. Customer defrosted unit per prev. Tech recommendation,talked to customer she had no issue with cooling,her visit was due to no ice. Removed icemaker found broken wire to fill tube heater diagnosed unit will need fill tube assembly. Ordering fill tube assembly repair covered under AUTHO KL7FC00APL1; ordrng 1 W11230096 (FILL TUBE )"
Andy B.
WINE COOLER JENN-AIR JUW24FRERS00 Arrived on site for wine cooler making loud noise. Tested and inspected unit and found compressor rubbing on unit when running creating noise. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Arthur B.
DISHWASHER KITCHENAID KDTM354ESS3 Arrived onsite for customer complaint of dishwasher upper rack falling. Found track and adjusters broke. Removed and replaced all parts. Reassembled and tested. Upper rack open and closes as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived onsite for customer complaint of dishwasher not getting dishes clean. Ran diagnostics and found 7-1 error stored in control. Cleared error codes and used dishwasher cleaner. After cycle was completed, found all soap scum and calcium build up was removed from tub. Found also rinse aid dispenser empty. Advised to use rinse aid to allow proper drying. No other issues found. All water connections were dry at time of service."
Paul R.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived onsite for the ice machine with a no ice condition. I found the unit working but making very thin ice due to a failed sensor. I replaced the pump and tested the unit. The slab harvested was around 3/8” to 1/2”. The unit is working as designed. Call complete.
Al R.
REFRIGERATOR KITCHENAID KRFF305ESS02 Arrived to inspect French door refrigerator closing issues.Confirmed the complaint and removed and replaced the mullin.Unit now closes as designed.Customer satisfied All water lines were dry at the end of service.Job complete
Arthur B.
WASHER MAYTAG MHW8630HC0 Arrived onsite for customer complaint of front load washer not filing properly. Ran diagnostics and found error code F8E1 (Long Fill). Removed top cover and found harness not connected at cold water valve. Secured harness and tested unit. Unit now fills as intended. No other issues found. All water connections were dry at time of service.
Brandon C.
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for customer complaint of unit making loud noise, I found motor to test good, noise is normal operation."
Arthur B.
RANGE WHIRLPOOL WFE515S0EB2 Arrived onsite for customer complaint of freestanding range getting error code F9E0 (Miswired Range). Removed cover and found L2 wire shorted. Removed and replaced terminal block and repair L2 harness with new oring connector. Reassembled. Unit now works as intended. No other issues found.