"Arrived on site to inspect unit for door not shutting. Upon closer inspection found catch broken within door, replaced catch, tested unit, unit is running as intended. Job complete. USED W11240283"

"KDPM604KPS01 Arrived to inspect drying issue. There was a recently washed, partial load of dishes in the unit, consisting mainly of plastic ware and water droplets were present. Testing the machine within service test mode, I found all functions present and there was no rinse agent within the dispenser, which was set at the factory setting of A3 and suggested for the area and water is A1, which I corrected. The unit engaged the heating element and the expected current was observed. I discussed detergent type and amounts with the customer and advised on the use of rinse agent. Operational test good, no leaks observed during service."

"Arrived on site to inspect unit for not draining water at end of cycle. Upon closer inspection found drain pump not engaging properly sounded as if it had blockage, removed drain found no signs of blockage. Replaced drain due to beginning signs of complete failure. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 8269144A"

"Arrived on site to inspect unit for not reaching proper internal temperature. Upon arrival customer stated home inspector found issue and customer has noticed frozen pizzas take 5 minutes longer then they should. Set unit to 400 to gather average internal temp, unit at pre heat was about 50 degrees above as designed. Watched temperature while heating element cycled on and off, 380, 420, 384, 415, 388, 414. Unit is well within range. Off set temperature 10 degrees per customers request. Job complete. NO PARTS USED"

"Arrived on site to inspect unit for not starting a cycle but has power. Upon closer inspection f9e1, f0e2, f0e1, f8e1. Long drain, oversuds, load in drum during clean cycle, and long fill. Also door was locked upon arrival. Unable to get door open due to it being locked and not draining. Will need to order pump and return with second technician to deal with stacked unit. Office to reschedule. NO PARTS USED. ; ordrng 1 W11578225 (Pump) and 1 2man (2 man)"

"Arrived on site to inspect unit for not turning off. Upon closer inspection error code f8e1 popped up during customers wash cycle for long fill error. Customer stated he only uses cold water, hot water valve was turned off, informed customer unit cycles between hot and cold to get proper temperature could possibly be reason for code. Also found water trickling into unit during the diagnostic cycle. Valve appears to have issues closing, replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513255"

"Arrived on site to inspect unit for dent on door. Documented dent on door, replaced door, tested unit. Unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"

Arrived on site to inspect unit for end cycle buzzer being constant. Upon closer inspection found buzzer going through entire cycle. Placed timer in unit to see if unit behaved differently. It did not will need to return with buzzer that is on order. Rescheduled for 7/31; schdld next appmnt for 7/31 WED !

"MVW6200KW3 Arrived to inspect non-completion of cycle and loss of rotation. Service test mode had F8E1 and F7E1 stored error codes and I cleared for testing. I found the capacitor with correct capacitance, but the outer shell was questionable and I replaced. The cam assembly was moderately worn and due to the loss of tachometer error, I replaced both the cam assembly and mode shifter. Testing within customer mode revealed the secondary cold valve was flowing at just a trickle and I replaced the housing/valve assembly. I re-calibrated the machine and retested. All functions were present and no leaks were observed during service."

Arrived on site to inspect washer making a grinding sound. Upon initial inspection found a foreign object under the washer. The object cracked the motor shield. The damage extended into the motor assembly and slider. I could not remove the motor due to the rotor being restricted by the object and resulted in the main hub of the rotor to break from the rest (photo). The motor screw and remaining piece of rotor is spinning freely with shaft. I called tech line and informed them of the issue. Reference number provided 7739585954. Whirlpool is review this case. Tech line agent informed me to have the customer call the customer care line and provide them with this reference number. No parts used. Office to follow up.; O-emld tckt

Arrived on site for venthood making noise. On inspection I could her the flap open and then never heard close. Removed the fan motor and found that the flap is not opening at all. It moved about 1/2in when I push on the flap. Customer will call builder to fix the issue. No parts installed

Arrived on site for cooktop burner not working. On inspection the center burner only had a partial flame Installed new burner and now the flame goes all the way round the burner. The burner is operating as designed now. W11435660

Arrived on site for refrigerator gasket torn. On inspection found that the rc gasket were torn at the tap. Installed both rc gasket on to the unit and informed the customer to leave closed for a few hours. The door are operating as designed W10830046

"Arrived on site for cooktop burners not operating. On inspection found the 3 right burners not working. Display is F47, gain access to the control board and found fuse was bad put new fuse in and it blew the fuse again. Called WP tech line and reported and they gave me Trade care # 8662338547 called Safety and they are calling the customer to talk about what come next.Sr7739583932; ordrng 1 W10607548 (Ssx module)"

"Arrived on site for left front burner not igniting and would flare up when going from low to high . Found burner would take long time to ignite. Also found knob feels off when turning and will sometimes not spark . Replaced burner head and cap W11344538, W11344538. Burner is still not sparking or sparking past ignition point . Ordering left front manifoil . Return set for 8/1 . No gas leaks detected at time of service . Job complete ; ordrng 1 W11381267 (Left front manifoil)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged the unit up with nitrogen. I found pressures hold for 15 minutes. I vacuumed down the unit to -31 psi, and found pressures hold again. I charged the unit up with 68 g of R600 and tested the unit. I found the unit working and operating as designed. I also added silicone to the outer edges between the cabinet and liner. Call complete. W11580057, W11506635, WPW10143759, and W10841140."

"Arrived on site for a washing machine that is not completing cycles. Inspected the unit and work area. The customer advised that the unit will sometimes work and sometimes not work and will leave water at the bottom of their basket. He advised that he was able to unplug and replug the unit back in and was able to run through cycles in between the two loads that did not complete, but he was unsure as to if there was an issue or not. I found the unit was standing water in it and the unit flashing an F9 E1 (long drain) error code. I tilted the washer back to check underneath and found the unit immediately start draining. I gained access underneath and found one of the wires completely pinched in the drain pump clip for the wire. After removing the wire, I tested the unit on the drain function while wiggling the wire itself all the way around. I found the unit was draining and operating as designed even moving the wires back-and-forth. I advise the customer that the pinched wire may be the only issue, but advised them to run several loads this afternoon to confirm. I called back several hours later and the customer advised run through 2 1/2 wash cycles already without an issue. By the customer call back if any other issues persist. Call complete. No parts were installed."

"Arrived on site to test unit for low water pressure and no ice production, tested unit found low water pressure at dispenser, removed filter and tested, water pressure returned to normal, advised customer that filter needs to be changed asap, condensation and ice buildup on top FC door, inspected and found gasket no sealing properly, molded gasket using heat gun and added perma gum for support, ice bin coupler and handle is broken on the ice bin and will need to be replaced, ordering ice bin rescheduled for 8/1 installed 212643; ordrng 1 W11347840 (Ice bin)"

Arrived on site for dishwasher not working. O. Inspection found error f4e3 f5e1 in memory. Installed a new pump ans motor on to unit and ran diagnostic cycle. Dishwasher is operating as designed from the factory. No water leaks detected during service. W11025157

Arrived on site to replace side panel. Opened new box and found damaged panel will order new panel. Office to reschedule ; ordrng 1 WPW10162245 (Panel)

"Arrived on site for ice build up in freezer. Found left side of freezer gasket not sealing to cabinet,removed ice build up,remolded gasket checked seal good. No parts used."

"Arrived on site. Replaced the icemaker and fill tube heater assembly,power cycled unit ran harvest test passed ran fill test passed. Used w11577195,wpw10554299"

"WRS588FIHZ00 Arrived on site for unit not making ice. Upon arrival, found no ice present in the ice bucket. Proceeded to inspect fill tube and found no ice buildup. Inspected door harness and found wires to the ice maker split (picture attached). Ordering LW11037733 FC door stainless. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11037733 (FC door stainless)"

"Arrived onsite for sparking in the cabinet and found grease in the cabinet. Advised customer on the possible repair options, unit is operating properly at time of service. No parts. Customer will not proceed to repair due to minimum cost of repair options."

"Arrived on site for water leaking. Found ice chute gasket not sealing to container,removed gasket assembly assembly gasket to chute checked seal good,adjusted gears on slides tested freezer door operation good. No parts used."

Arrived on site to test unit for whinnying/rattling sounds. Found ducting had excessive foil tape hanging causing issue. Removed excessive tape and reinstalled unit. Unit now working as designed. No parts replaced at this time. Job complete.

Arrived onsite and delivered spud orifice kit W11620555 per customer instruction.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the inverter board and test the unit but I had no inverter board for this call and the old board is dismantled from previous testing. Using an inverter board from my van stock, I tested the unit and found the compressor is locked up. I found all fans are operating as designed. After discussing the issue at hand with in-house tech support, I am ordering the inverter board, hv control, CNOTE-2HR JOB and CNOTE-LSO PER CUSTOMER REQUEST. Spoke with routing manager and return service will be schedule for 07/30/24 through the office due to having to weigh the job for 2 hours. Unit left unplugged for safety. No parts installed. ; ordrng 1 W11578028 (Inverter) and 1 W11664342 (Hv control) and 1 CNOTE (2 hour job) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 NITROGEN (NITROGEN) and 1 R600 (R600)"

Arrived onsite and found unit with latch concern. Tested latch and found all operating as designed. Calibrated unit. All checks good. No parts

"Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop panels (3) being discolored and the control panel being discolored, I removed and replaced all panels and reassembled the unit and tested. Unit is operating as designed. Once I was able to get good lighting on the cooktop, the customer and I found the far right cooktop panel was discolored (photos). I notified the office and am ordering another panel and office to schedule return service due to the availability of the part. No gas leaks detected during service. W11634759, W10803519, W11316696, W11328972 (defective).; ordrng 1 W11328972 (Right cooktop panel) and 1 CNOTE (TECH TO INSPECT BEFORE RETURN SERVICE)"

"Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, the tenant advised that the ice maker is working fine, but it wont dispense from the dispenser. I removed the ice bin and found a beverage in the bin that was wedged at the front of the bin and caught in the auger not allowing it to rotate. Removed the beverage and tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error code F2E1-stuck/shorted key. I cleared the code and following the tech sheet for the error code, I checked the J1 connector and found it secured to the panel. I removed and replaced the control panel and tested in bake mode. Unit reached set preheat temp and is operating as designed. I made recommendations for use and care. Job completed. W11600651"

"On arrival verified complaint of f1e5. Inspected harness and found no issues. Ran cycle and found main not sending voltage to inverter. Replaced main and inverter is now getting 122vac then confirmed no voltage coming from the inverter to the mag. Replaced inverter and found voltage is now good but no function at mag. Replaced mag and heard arcing in the wave guide. Spoke to TL Sr 7739585992 u it is NR with damage to wave guide. Job complete installed w10915648 cntrl, w11346197 mag, and w10217711 inverter."

On arrival verified complaint of unit not heating. Installed new cavity tstat and mag tstat per previous diag. Reinstalled unit and ran test cycle and found unit is now heating correctly. Job complete installed w11224803 and w11574181

"On arrival verified complaint of air gap and condensation. Found RC right bottom corner has damaged liner panel, photos are in QP. reported to TL and unit is being sent for review. Sr 7739584106. No parts installed. Job complete"

Arrived on site for dryer not heating. Ran test and confirmed unit gets to ignition but I do not hear gas. Inspected and found gas line was turned off. Turned back on and verified operation. Call complete. No parts.

Arrived onsite and found evap p trap clogged causing overflow outside the pan. Removed blockage. Unit is now operating as designed. All checks good. No parts used.

"Arrived on site for a range that is having a hard time igniting the left front burner. Inspected unit and work area. I did confirm the customers complaint and found the burner head was dirty and potentially causing the igniter not to ignite properly. I replaced the burner head and tested the unit. I found the unit working and operating as designed after testing the unit six times. I found the igniter, igniting the flames and working as designed. Call complete. WPW10636224."

Arrived on site. Removed filter cover. Removed filters. Was unable to reach plug and screws. Will need to bend over cooktop and reach up to secure and removed blower. Reset for different tech tues. ; schdld next appmnt for 7/30 TUE !

Arrived on site for washer leaking from hose. Replaced external hose. Removed fro door panel. Replaced drain pump. Diagnostics shows f8e1. Cleared code. Inlet valves working. Ran component check. Diagnostics complete with no leaks. Call complete.

Arrived on site for ice maker needing replacement. On arrival installed wpw10190965. Tested unit and found no leaks. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for refrigerator not making ice and upper rc right hand door not sealing(per customer on arrival there are no cooling issues). On further inspection I found temps at 46/0(actual) and lower side of right gasket broken causin an air leak. Also found ice maker would harvest but valve wont open to fill. Ordering W10830162 gasket, WPW10498976 water valve and rescheduled customer for 07/31/24 to complete repairs. ; ordrng 1 W10830162 (Gasket) and 1 WPW10498976 (Valve)"

Arrived on site for microwave with lighting issues. Upon further inspection found that the relay was stuck and causing the light socket to fail caused light bulb not to work. Replaced part# w10810046 installed part tested product works as it should also explain to client to not use any led lighting will cause the main to fail again. Call complete

Arrived on site to test unit for console locked up cant turn oven on. Found shorted console not allowing it to come out of console Lock Screen. Replaced console test unit and unit test good job. W11600355

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket and made sure unit was level, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11172199"

"Arrived on site to install previously order part. Installed control and was then able to place unit into diagnostics and found compressor was not running with compressor test. Replaced main control as well and re tested unit, unit in now operating as designed. No water leaks observed during service. WPW10317076. W11642241"

"Arrived on site to install previously diagnosed and ordered parts. Replaced wire harness, control and drain pump. Ran a test cycle and unit is operation as designed . Not leaks observed during service. W11633359 W11590868 W11399437"

"Arrived on site to install previously ordered parts. Customer defrosted unit unplugging for several days allowing me to gain access to the components to test. Heater, fan and voltage to heater on forced defrost all tested good. Replaced control for failing to defrost unit and thermistor that was missing the clip. Vacuumed water from condenser pan so it will not overflow in the future. Tested unit and unit is operation as designed. The customer will monitor the temp after 48hr. No water leaks observed during service. WPW10383615 W11382528"

"Arrived on site to follow up on range with non functioning front burners. I tested the unit on arrival and found RF would light with a lighter, LF same, but had a very very small flame. I compared the orifices to the chart and found LF had a 68 and not a 117. Used conversion kit to put the right sized orifice in. I adjusted the orifice holders to push the igniters closer to the burner caps, since they were only arcing downwards and not to the cap. Retested with the customer present and verified good ignition and flame on all burners. Unit working as designed - W11620555."

"Arrived on site to diagnose microwave not heating. Tested unit and found mag buzzing loud and not heating. Replaced just mag due to a super loose magnet and still would not heat. Replaced cap and diode and retested. Verified that unit now sounds healthy and is heating. Unit working as designed. Parts used - W11256462, W10754299, W10850446."

"KDTM404KPS3 Arrived on site to replace ordered parts. Proceeded to replace W11736466 tine retainer. Upon installing bottom rack back into position, I noticed a bend in the tub (picture attached). Ordering W11409866 tub. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11409866 (Tub)"

"Contacted customer en route to diagnose range. Customer said builder resolved with breaker and needs to cancel service, does not need repair. No repairs made. Closing ticket."

"Arrived on site to diagnose washer that's not spinning clothes out. Checked for codes and found none present. Tested spin and agitate. Found agitator can move with shifter in spin. I checked under the unit and found there was a good count of oil all over the splutch and belt. I rechecked the top and also found the hub was completely blown out, and basket rocks a ton if you touch it. Ordering a hub, gearcase, splutch, belt to be replaced. Return visit set for 7/31. ; ordrng 1 W11454734 (Gearcase) and 1 W10890624 (Motor) and 1 W10752283 (Wash plate) and 1 W10528947 (Hub)"

"Arrived on site for Dispenser has water remaining in detergent and softener compartments. Upon arrival, inspected unit and found more than normal amount of water in dispenser drawer compartment. Removed drawer for inspection. All is good. Found that water pressure is incorrect and not allowing all water to siphon correctly from dispenser. Checked supply valves and are only opened slightly. Raised water pressure from hot and cold water valves. And test unit with detergent and softener. Both cleaners cleared and dispenser now siphons correctly. Unit is operating as designed. No leaks present. Job complete. No parts needed."

"WFG550S0LZ4 Arrived on site for mid burner not lighting. Upon arrival, found all burners working except for mid burner. Cleaned and scrubbed burner head and cap and now unit is functioning a designed. No parts replaced"

"WRX735SDHZ10 Arrived on site for unit not cooling. Upon arrival, customer stated its barely cooling and also, water is dispensing very slowly. Proceeded to dispense water and ice and dispensed normally. Customer tested on different occasions and stated it is working. Proceeded to check evaporator coil and found full frost pattern however, the fan motor was not running. Entered diagnostics to step 3 and found fan not running. Checked resistance and found it was good. Checked voltage, but no DC voltage. Proceeded to replace W11642011 Panel UI and W11556912 control. Fan came on but began to fluctuate in voltage and the motor sounds likes its in a hiccup state. Advised customer to monitor unit and if any issues, call back. No water leaks detected at this time."

"Arrived on site to diagnose refrigerator that is not producing ice / losing cool in FC. Examined unit and confirmed NO defrost issue, with freezer sitting at 30 degrees. I checked the compressor and found it was scalding hot. Unit has very little frost on FC evap. Unit in sealed system failure. Ordering sealed system parts to resolve. ; ordrng 1 W11557671 (Compressor) and 1 W11566897 (FC Evap) and 1 W11595221 (RC Evap) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 R600 (R600 SS) and 1 Nitrogen (Nitrogen - leak check)"

"Arrived onsite for a refrigerator that stopped cooling, stopped making ice, makes a buzzing noise, and the drawer is coming off track. On arrival the refrigerator was at temp in both sections and the icemaker was working properly. I found the upper bin in the FC with the face not staying on. The bin will need to be replaced. The customer stated the entire refrigerator shut off with no lights at all and everything thawed out but a day later it turned back on by itself. She stated about three days later it did it again and she unplugged it then plugged it back in and its been working for about two weeks now with no issues. From what the customer is saying the refrigerator is doing, the most likely failure is a low voltage DC load or supply erratic failure so all the components would need to be replaced to guarantee a good repair without seeing it happen. Ordering WPW10493169 upper bin, W10830278 power supply control, W10830288 LED control, W11452196 FC evaporator motor, W11429989 solenoid coil, WPW10599145 deli control, and parts authorization. Office to RS.; ordrng 1 WPW10493169 (Upper bin) and 1 W10830278 (PS control) and 1 W10830288 (LED control) and 1 W11452196 (FC evaporator motor) and 1 W11429989 (Solenoid coil) and 1 WPW10599145 (Deli control) and 1 PartsAuthorization (Parts Authorization)"

"Arrived on site ,replaced emitter boards W11629974. Ran harvest and fill test . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site replaced door and badge W10746783, W11178521. Getting normal seal on unit . Cleaned frost up. Job complete"

Arrived on site for water dripping from dispenser nozzle after using water. Also custom eco paint of small amount of frost in freezer from time to time . Found trace amounts of mouiter top right on freezer door gasket and some in ice chute . Ordering pemagum and white silicone and ice door for freezer moisture issue . Ordering filter housing and valve for dripping dispenser . No parts installed today . Call to set return Customer will need to reach out again regarding missing shelf . ; ordrng 1 W11162042 (Housing) and 1 212643 (Permagum) and 1 WP482338 (White silicone)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the capacitor and tested the unit. I found the unit still was making a buzzing noise when trying to agitate or spin, but would not do either. I checked resistance on the motor windings and found them within range. Ordering the lower harness, and will return with the motor as well just in case. I rescheduled the customer to 7/31. W11428524.; ordrng 1 W11665968 (Lower harness) and 1 W11686050 (Motor)"

Arrived on site for for food freezing in fresh food and sometimes items getting some in freezer . Ran diagnostics all checked normal. Tested thermistor in fresh food diffuser. Did get out of range ohms @ 3.7k at room temp. Replaced thermistor WPW10384183. No water leaks detected at time of service . Job complete .

Arrived on site for knocking noise . Found diffuser making ratting and chattering noise when opening and closing . Ordering diffuser. No parts installed. Set return 7/31 . No water leaks detected at time of service . ; ordrng 1 W11236851 (Diffuser)

Arrived on site for icemachine not making ice. Light was off. Moved out and hen light came on as did drain pump. All power turned off again. Found drain pump has failed. Removed from wall. Replaced drain pump. Verified operation. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11460946.

"Arrived on site for dishwasher not spraying. Found F4e3, f7e1. Confirmed wash motor is not pumping, replaced pump and motor assembly. Ran diagnostics. All components pass. Call complete. W11613479"

Arrived on site for washer not doing anything when start is pushed. Just flashes sensing then turns off. No error codes. All components pass diagnostics. Found customer was just waking up control. Advised after wake up start must be pushed again to start the selected cycle. Call complete. No parts.

Arrived on site to replace previously diagnosed compressor. Found noise was not compressor but condenser vibrating against cabinet and had a couple refrigerant tubes rubbing exaggerating noises. Secured lines and applied rubber shims. Noise is no longer present. Customer satisfied with improvement. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to test unit for door not closing. Found strike and catch not lined up. Adjusted catch, unit is now working as designed. No parts replaced at this time. Job complete."

Arrived on site to test for no power. Found unit working as designed on arrival. Unit completed diagnostics with no issues. Advised customer to monitor and if issue persists recommend external pump replacement. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site for no ice. Ran diagnostics E5 error unit cooling and freezing correctly,Checked air flow good,replaced defective icemaker,power cycled unit ran harvest passed ran fill test passed. Used w11658802"

"Arrived onsite for not spinning out the clothes and found good suspension. Error codes f0e3 and f8e1 overload and longfill, tested unit and found all valves opening as designed. Advised customer on overload causing failure to spin. Cleared codes and calibrated with test 52. Advised on findings and procedures. No parts used"

"Arrived onsite and replaced the suction tube and coupler. Pulled vacuum and charged to spec. Unit is now operating as designed. All checks good. W11504419, W11562211"

"Arrived on site for a dryer that has burn marks on the inner vent box inside the drum. Inspected unit and work area. The customer advised that it may be normal, but they were unsure as to whether the heater vent box would discolor after such a small period of time. I did explain to the customer that it is normal for the vet to discolor due to the heat being produced by the element and lint and moisture that flows within the unit. I tested the dryer and took a temperature test of the unit. I found the unit fluctuating between 120?F and 169?F, averaging a temperature of 145?F on a high heat cycle. I tested the unit on other cycles and found them within range. I called whirlpool tech line and spoke to Rob SR# 77395799136. He had me send him a photo of the vent, and after review, advise if that is normal, wear and tear on the dryer. He advised not to make any repairs at this time as the unit is working and operating as designed. Advised this point, it is just a cosmetic issue and not to be worried about. Call complete. No parts were installed."

Arrived on site to diagnose dryer that is turning on but not turning drum. I tested the unit and confirmed drum is not turning. Removed front panel and found belt / tensioner were disconnected and belt was partially torn. Replaced belt and tensioner to resolve. Tested unit and verified proper function. Parts used - 4392065.

"Arrived on site to diagnose microwave that was sparking when in use. Examined HV system and found the unit was super saturated with oil, this was causing the transformer wire to arc through its sheath to the diode. I replaced the diode and relocated the transformer wire to prevent issue from reoccurring. Customer strongly advised to cover items on the cooktop to minimize oil in the microwave. Unit now working as designed. Parts used - W11256462."

"WED4850HW0 Arrived to inspect continuous running. I found line VAC to the timer motor and upon inspection, one of the connectors had been pressed out of place, stopping circuit continuity. The connector was able to be pressed back in place and the plug then fully seated. The unit operated as designed and I verified the timer motor fully operational."

"WRF757SDHZ04 Arrived to inspect ice production issues. The FC was 0 and the RC 35. The ice mold had minimal slivers of cubes and error E5, which is common with incorrect filling and airflow issues. Inspection of the housing reveled the back of the housing was significantly gapped from the back, inner wall of the RC chamber, and I corrected via re-positioning the housing. The front would not contact the ice bin gasket as designed and I found the left lower hinge had been bent, and corrected. Further testing reveled all functions were present and the ice maker operated and filled as expected. No leaks observed during service."

"Arrived on site to inspect washer lid damage. Upon further inspection, I found the lid left hinge area broken (photo). I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11101059"

"Arrived on site to install w11407678 fan, w1139420 evap cover, w11395558 evap cover, w11596134 fill tube, w11407678 ice box fan, and w11557001 ice maker. After installing parts I tested dispenser and ice maker and found no leaks. Informed customer to give unit 48 hrs to stabilize temps and fill ice bin. Call complete"

"WDT750SAKZ2 Arrived to inspect leak. The unit was leaking from the front left corner and the customer had to place a small towel under the door corner to catch the water. Service test mode had F10E2 and I cleared for testing. Service mode test reveled the tub leaking from the upper left, rear seam. The tub appears to have been mis-formed and as the spray arm rotated the water jet to that position, water would escape to the outside of the tub. Office to order tub. Water to unit shut off and no leaks of the supply or drain we observed during service. Please allow extra time for tub assembly installation. ; ordrng 1 W11409866 (Tub Assy) and 1 ExtraTime (Dishwasher Tub R/R)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit isnt making ice properly and the freezer isnt cooling properly. I found a few cubes in the ice bin and customer advised they were from approximately 36 hours ago. I found the FC section cool but not cold/freezing temps. I pulled the unit out and gained access to the sealed system components and placed my gauges on the previous sealed system repair. Placed the unit in diagnostics and tested the system in test 4. In subtest 4 my readings were -20/115 and subtest 5 was 0/148 telling me the system is sealed and no leaks. The compressor was hot to touch and I did not hear any refrigerant cycling through the system when the 3 way valve switched from the RC to the FC, but I could hear the compressor being loud and making a gurgling noise as if there was water or a liquid running/dripping inside. Based off my findings, it appears the compressor is not pumping properly and will need to be replaced. I contacted techline and spoke to Nate and advised of the history, my findings and my recommendations for repairs. Nate agreed with the repairs and provided SR#7739579873. I am ordering the compressor, both evaporators, NITROGEN, access valve, UV dye drier, 3 way valve, CNOTE-3 HOUR JOB and office to schedule return service. Returning tech to replace all parts ordered for sealed system repair and clear the system with NITROGEN before vacuuming the system. The vacuum will need to be a long vacuum. No water leaks observed during service, no parts installed. ; ordrng 1 W11492867 (RC EVAPORATOR) and 1 WPW10608485 (FC evaporator) and 1 W11654344 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 CNOTE (3HR JOB) and 1 W11575003 (3 way valve)"

On arrival verified complaint of intermittent control issues. Replaced main and console per previous diagnosis. Ran function check and started cycle unit is now working as designed. Job complete no leaks detected during service installed w1112662 and w11417461

On arrival verified complaint of not washing and not draining. Ran test cycle and found no error codes. Ran component activation and found all of them work. Put spray arms straight front to back and confirmed movement of the spray arms. Dispenser is working. Advised proper use and care as well as seen rinse aid is empty. Unit is currently working at this time. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Confirmed voltage is 121 to pump. Replaced pump and unit is now working correctly no leaks detected during service job complete installed w11623479

Arrived on site to test unit for not cooling. Found ball on cap tube. Found compressor running for a short period and cutoff on thermal. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11686820 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)

"Arrived on site ,replaced facia W11637688 . Ran diagnostics got e2 code . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected.job complete"

"Arrived on site to inspect noisy refrigerator. Upon further inspection found the condenser fan being the source of the noise. Made a temporary adjustment by filing down the fan bracket. Reduced noise. I can see that fan bracket is warped allowing blade to touch. The fan blade itself has also become out of balance from hitting. I am ordering condenser fan blade and fan bracket. W11438498. W11193484. I recommend replacing the condenser fan motor as well on return visit, due to shaft possibly becoming bent from hitting. No water leaks observed during service. Office to schedule return visit ; ordrng 1 W11438498 (Fan bracket) and 1 W11193484 (Fan blade)"

Arrived on site to install previously ordered part. I proceeded to adjust and shape the molding around the RC section as a starting point. I checked the seal with the gasket and it was improved. I further shaped and sealed the gaps around the molding. I applied sealant further and lastly leveled the unit and checked for air leaks. Gasket is making a complete seal at all points. WP482338

Arrived on site to test unit for front center burner continues to spark after ignition. Test unit and found igniter sparking after ignition. Removed from console to get to the switch harness. Secured harness correctly for that valve and test burner again and ignition stops after burner ignites. NO PARTS USED.

Arrived on site to test unit for unit not starting when hitting the start button. Test unit and unit started after hitting start button. Turned unit back off. And starting unit again and unit started right away. Checked control board to make sure it was sitting correctly and board test good. Maintenance was saying they had to hit the start button 4 times to get it started. Started unit again to test and unit started right away job complete. NO PARTS USED.

Arrived on site to test unit for unit not going up or down or working at all test unit and found start switch button broken. Will need to order new switch and rescheduled for ; ordrng 1 W11230930 (Start switch)

Arrived on site to test unit for unit not finishing cycle. Test unit and found unit giving F9E2 error drain problem. Test unit and found drain motor getting power but unit not draining. Removed drain hose and vacuumed the drain hose and found food debris. Test unit after clearing drain hose and unit is draining as designed. Job complete no parts used.

Arrived on site for a microwave that has a broken broil support. Inspected unit and work area. I did confirm the customers complaint and found the support broken. I replaced the support for the broil element and tested the unit. The unit is working and operating as designed. Call complete. W11724411.

"Arrived on site for a washing machine that is going off balance/vibrating excessively. Inspected unit and work area. The customer advised that when he first bought the unit, he had issues with the unit shaking violently. He advised that is no longer an issue. He did state that he is having a problem with certain loads not getting enough water when running. He advised that the loads will go through but sometimes he has soap still in his clothes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I asked the customer shuffle questions regarding on how he starts cycles. He advised that he typically runs most of his cycles on normal and the auto-sensing water level. I did explain to the customer that the normal wash cycle is typically going to use the least amount of water, and that certain cycle selections based off the cycle selection, will give him more water. I also advised him to use the deep water wash as the deep water wash will allow 25% more water into the unit than using with the auto sensing. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washer with a lo fo error code . Found cold side valve failing during rinse cycle. Installed parts w11688995 value,w11688994 vale, w11316246 switch tested washer no leaks product works as designed call complete."

"Arrived on site. Ran diagnostics found no,water entering pan,diagnosed a defective water valve,replaced valve ran diagnostics all test passed. Used w10897719"

"Arrived n site to install part#s wpw10121138 housing ,w10408179 valve,2159083 gasket,215902 gasket,8201700 epoxy kit. Afterwards I informed customer to give epoxy kit 24 hrs to cure as well as 2 hrs for gaskets to finish shaping to liner. Unit works as designed. Call complete"

"Arrived on site for washer with error codes f2e1 and f7e1 installed part#s w10721967 splutch,wpw1006384 belt,w11395618 capacitor. Tested washer product works as it should. Call complete"