Local Reviews
Powered by Fluid LOCAL
Brandon C.
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit stopping mid cycle, found multiple error codes, F2e1 f5e1 f5e4, I replaced console for stuck UI console, also found faulty lid switch. . ; ordrng 1 W10861642 (latch)"
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed UI and panel. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Robert J.
WASHER LG WT7200CV Arrived on job for complaints of noise. Found the basket moves. Washer needed under spaner nut. Part is item k050 location in tub parts page. Will also need spaner wrench or socket for spaner nut. ; ordrng 1 PARTRESEARCH
Jonathan S.
REFRIGERATOR KITCHENAID KSBS25FKWH02 "Arrived onsite for refrigerator not making ice. Performed diagnostics and tested voltage to ice maker and found 120 volts. Advanced ice maker cycle and found not advancing. Measured motor resistance and found opened. Found ice maker mold chipping as well. Found minor ice buildup in fill line. Removed ice in fill tube with steamer. Removed failed ice maker and installed new. Advanced cycle and monitored operation. All tested good, no water leaks detected.
Jacob S.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noise. Tested unit. Found loud noises and unit only turns for a couple of seconds and then turned off. Still getting power. Called tech line. Suggested that is also possible obstruction in the fan motor or belt. Got SR#7727414795. Ordered part. Need 2MAN, 2HR. Office to reschedule ; ordrng 1 2HR (2HR) and 1 2MAN (2MAN) and 1 WPW10211911 (housing)"
Scott M.
OVEN JENN-AIR JJW3830DP02 "Arrived on site for non responsive control. Found some of the lights on the on control were no responsive. Ran diagnostics or error code F2, E0. Replaced the control panel, after replacing the control panel ran diagnostics on the oven operations. Everything ran properly. Job complete."
Lou S.
WASHER MAYTAG MVWB765FW0 "arrived on site to install previously diagnosed and ordered parts. Due to the valve leaking, the gearcase leaking oil and the clutch failing, I removed and replaced all three parts, cleaned gearcase oil from underneath the unit and calibrated the unit. Due to the water hoses having bad washers/gaskets, I was unable to test the unit for leaks. I advised the customer that after they have replaced the hoses and start a load of laundry to look for any leaks and if they see the unit is leaking, call our office to advise. Hoses left unconnected and power cord left unplugged. No leaks observed during service, job completed."
Tyler B.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with console screen and touch issues. Replaced console and tested properly , advised customer to connect to WiFi"
Paul R.
DRYER WHIRLPOOL WGD8000DW4 Arrived onsite for a dryer with a scraping sound. I found the back right roller and the idler pulley both causing loud noise. I replaced the bad rollers and tested the dryer. The unit is working as designed. Call complete.
Paul R.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived onsite for a refrigerator with the RC cooling good but everything is melting in the FC. On arrival I did a temp test of the FC and found it at 0 degrees. The customer stated that everything had completely melted and then it started freezing again. I removed the FC evaporator cover and inspected. I found a lot of frost build up on the evaporator right above the drain hole in the chassis. I ran a forced defrost and found the defrost circuit working as designed. I defrosted the ice and frost that was on the coil. I pulled the unit out and inspected the drain tube. I found a large gap at the back of the drain tube and the flapper on the drain extension not setting correctly in the opening. I corrected the flapper and sealed the gap with permagum. The unit is working as designed. Call complete.
James C.
RANGE KITCHENAID KSEG950ESS0 Arrived on site and tested operation. Preheated oven to 350 and turned off. Found temperatures falling normally and all functions test good. Instructed customer that the fan can run up to an hour to cool unit off. Unit working as designed. Job complete
Tyler B.
DRYER WHIRLPOOL WED560LHW0 "Arrived to inspect unit with vibrating and panel issues, panel would glitch, will need to return with panel to complete.e was able to correct vibration; ordrng 1 CNOTE (OFFICE RS) and 1 W11378949 (PANEL)"
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new latch. Tested door closure and found filter door now staying closed. Job complete
Al R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect dispenser issues.Found the pantry UI is defective.Customer advised she’ll call back if she wants to proceed with the repair.Job complete All water lines were dry at the time of service
Brandon C.
WASHER ELECTROLUX EIFLS55IMB0 "Arrived on site for customer complaint of unit making loud noise, found loose change in between basket and outer tub, ordering gasket. ; ordrng 1 5304520351 (GASKET) and 1 CNOTE (3 HOUR JOB)"
Jonathan S.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived onsite for cook top burner flames too low. Inspected unit and work area. Performed diagnostics and tested burners. Found unit on propane, found valves not adjusted after conversion was made. Adjusted valves and tested operations all tests were good."
Jonathan M.
COOKTOP KITCHENAID KCGD506GSS00 Arrived on site for cooktop that would not fit the regulator on it. Inspected unit and work area. Found the old regulator not fitting properly. Replaced with new regulator and unit is a tight fit. Unit does not have power to it nor gas going to it yet. Customer was not here to sign. Call complete.
Noah D.
DISHWASHER GE ZDT975SPJ0SS "Arrived on site to install board and diagnose washer, upon inspection found the board not powered, put customers new board in and retested, no power, reworked power cord and unit turned on. Job complete"
Scott M.
RANGE GE JB655SK1SS Arrived for right front burner not working. Ran test found out that harness and element burnt at connections .ordering main harnes top. Please call to set return . ; ordrng 1 WB18X32660 (MAIN TOP HARNES )
Luis M.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no cool in fresh food. Diagnosed fresh food not defrosting,removed cover found thermistor that was just replaced in wrong location,diagnosed faulty evaporator thermistor,replaced evaporator thermistor,defrosted evaporator,installed both thermistor in its correct locations. ; used 1 W10316760 (THERMISOR) from stock"
Paul R.
WASHER WHIRLPOOL WFW9450WW00 Arrived onsite for a washer that is not working and displays an F20 error. I found the fill valve restricting the water flow and not filling the tub fast enough causing the error. The fill valve needs to be replaced. I replaced the fill valve and tested the machine. The washer is working as designed. There were no water leaks present at the time of service. Call complete.
David Z.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to diagnose microwave with a display that cuts out. Performed diagnostic and found display out. Replaced control and display and retested. Display is now bright and functional. All is working as designed. Call complete.
Noah D.
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived on site to install hv control board, replace control board and tested all parts on fridge, air flow returned and cooling starting. Job complete"
Robert J.
WASHER WHIRLPOOL WTW5000DW0 Arrived on job for complaints of not spinning. Ran diagnostics and found no codes. Found service pointer W10754551B to change control.
Brandon C.
RANGE GE PT7800SH7SS "Arrived on site for customer complaint of clicking noise after self clean and door lock error, I physically had to jiggle the door lock mechanism, clicking stopped and door lock motor found home position. Unit tested good."
Clif L.
DISHWASHER KITCHENAID KUDK031TBL2 Arrived on site to diagnose a dishwasher that is not starting cycles. Tested all parts and components and found no mechanical failures with dishwasher at this time. All parts and components are fully functional and no leaks were found at time of service.
Tyler B.
DISHWASHER LG LDF5545ST "Arrived to inspect unit not heating, found he error, found heater in pump bad, replaced and tested good"
Kevin B.
UNKNOWN UNKNOWN VAN NISSAN
Brandon C.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for customer complaint of unit leaking inside, found defrost drain line was clogged, there was no product inside unit
David Z.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "arrived on site to diagnose refrigerator that was not producing ice. Performed diagnostic and found icemaker not cycling. Found icemaker was not plugged in from factory. Plugged in icemaker and retested. Unit is now cycling and producing ice. All is working as designed, no water leaks found. Call complete."
Andy B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator motor with harness. Ordering needed part. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11033168 (EVAPORATOR MOTOR )
Jonathan S.
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not completing cycle. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault. Ran fast spin speed and heavy agitation in test mode. Switched back and forth between agitation and spin. Ran unit on normal wash cycle until unit went in to wash mode. Inspected gear case and clutch. Ran unit in bulk cycle in attempt to recreate failure. Found cam not clicking in place and causing motor fault. Will need to replace actuator and cam.Removed failed cam, actuator and installed new. Performed calibration cycle. Ran test cycle, all tested good. No water leaks detected durning service.
Jonathan S.
WASHER LG WM2050CW "Arrived on site for washer leaking and cap dropped down dispenser. Inspected unit and work area. Removed top and gained access to tub. Removed water line to tub and found cap. Assembled water line and performed diagnostics mode. Found leak coming from cold water line hose, valve to dispenser. Will need to replace hose. Customer approved estimate..; ordrng 1 5214ER4001B (HOSE)"
Andy B.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for refrigerator tripping breaker and ice maker broken. Tested and inspected unit and found unit on GFCI/AFCI breaker informed customer that whirlpool recommends not to have unit on such a breaker as it creates breaker tripping issues. Also found broken ice maker. No water leaks present at time of service.;
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived on site for refrigerator that’s not getting the proper temp. Inspected unit and work area. Checked evaporator for frost and found no ice buildup. Checked pressures on my high and low side and found my high side at 105 psi and my low side in the vacuum at -20 psi. Added refrigerant and got pressures up to 135 and -5. Let unit run for 30 minutes and found pressures drop to 125 psi and -16 psi. Office will contact customer for reschedule date.; ordrng 1 W10780378 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator) and 1 WX5X4 (lokring for sealed s)
Jonathan M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found evaporator fan and condenser fan running. Felt the evaporator and found no refrigerant combing through the lines. Tested the compressor and for the compressor pulling 1.015 A and was running. However the unit would not cool. Office will need to reschedule customer for service due to part orders and needs to be done same time as other refrigerator.; ordrng 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5303918659 (compressor) and 1 W10913906 (coupler)
Jonathan M.
WASHER GE GFW450SSM1WW Arrived on site for washer with a twisted seal. Inspected unit and work area. Found inner gasket twisted and mangled. Tried to readjust gasket but unit has been sitting with gasket twisted for six to eight months and was unable to get rid of the folds. Ordering gasket but part is out of stock. Will have office contact customer when part becomes available for reschedule date.; ordrng 1 WH08X23479 (gasket)
Jonathan M.
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for dishwasher that would not close properly. Inspected unit and work area. Found piece of plastic (not from the machine) stuck in between door and bottom door seal. Removed obstruction and checked for break or tear in seal. None found. Unit is working as designed. Call complete.
Paul R.
OVEN KITCHENAID KEBC107KSS0 "Arrived onsite for a wall oven with the door not closing correctly. I found the door hinges bent and possibly the receivers also. I explained to the customer that the hinges would need to be replaced to see if the receivers were still in alignment; ordrng 1 WP4455605 (HINGE-RECV (LEFT)) and 1 WP4455606 (HINGE-RECV (RIGHT)) and 1 WP9760574 (HINGE-DOOR) and 1 WP9760577 (HINGE-DOOR)"
Al R.
FREEZER WHIRLPOOL WRT311FZDW01 Arrived to inspect freezer section cooling issues.Confirmed the door gasket is damaged and is the source of the frost buildup in the freezer compartment.Ordering the freezer door gasket.; ordrng 1 W10741118 (WHITE FREEZER DOOR GASKET )
Jacob S.
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for unit install issue. Looked at unit. Found that cabinet piece that the unit is screwed to above had broken off. Cannot fix cabinet. Told customer to call the company that did the install to fix or call a carpentry company to fix cabinet. No issues at this time. Job complete
Andy B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator RC not cooling properly. Tested and inspected unit and found failed condenser motor, control and evaporator cover with fan and harness. Ordering needed needed parts. no water leaks present at time of service.; 1 W11024494 (CONDENSER MOTOR ) and 1 W11024494 (CONTROL )"
Andy B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for refrigerator RC not cooling tested and inspected unit and found failed control damper. Removed failed part and replaced with new. Went to install thermistor kit from service pointer. Service pointer states that instructions are in kit. Found no instructions in kit. Called tech line and spoke with Rick to ask on instructions (SR# 7727410176) made aware of issues and was informed that service pointer does not apply to this unit and that unit will need back control, And thermistors. Ordering needed part. no water leaks present at time of service.; ordrng 1 WPW10383615 (THERMISTOR )"
David Z.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose dishwasher not heating or drying dishes. Performed diagnostic and found F7E1 error for no heat. Checked resistance at control of element and found element open. Ordering 1 W10518394 heating element. ; ordrng 1 W10518394 (heater)
Clif L.
WASHER MAYTAG MVWX600XW1 Arrived on site to diagnose a washing machine that is not completing cycles. Found heavy rust on motor and gear case assembly. Also noted failed shifter and failed main bearing assembly. Bearing assembly is causing heavy leak in unit.. Advise customer not to use unit as it is leaking and possible water damage can occur.
James C.
COOKTOP GE JP326BOU288 Arrived on site and found left rear receptacle shorted. Also found that the switch has failed. Job complete
Scott M.
WASHER WHIRLPOOL WFW6620HC0 Arrived to test a washer that’s leaking from the bottom. Found the cause of the leak to be a hole in the bellow of the washer. No other water leaks detected at time of service . Ordering bellow . Please call to set up return visit . ; ordrng 1 W11314648 (BELLOW)
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived to inspect unit not cooling, found fc evap frozen, was able to manual defrost, unit will need thermistor and control and UI replaced to complete ; ordrng 1 CNOTE (SOONER SERVICE ) and 1 WPW10384183 (thermistor)"
Tyler B.
DISHWASHER BOSCH SHP865WF5N "Arrived to inspect unit with no power, found 120 v, found 120 and star switch, jumped switch and still no power, unit will need mail control to repair ; ordrng 1 12015863 (CONTROL) and 1 CNOTE (PART AUTHO)"
Andy B.
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for washer making noise. Tested and inspected unit and found failed cam and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service
Lou S.
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and while testing, I placed my multimeter on the black wire at the junction box and tested amp draw from each mechanical part. All parts are within range of amp draw and the unit operated as designed and did not trip the breaker. I removed the outer door panel to inspect the main control and found it very warm. I verified ohms to the motor and element and checked voltage to the unit and all were good. When I went to verify voltage at the outlet, I found that the outlet itself was very loose. When I plugged the unit back in, the unit came on and then turned off. Checked the breaker (GFCI) and it was good. I unplugged the unit and replaced the main control due to possible damage from it being so hot and plugged then unit back in and it came on and then shut off again. I advised the customer of
David Z.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to diagnose refrigerator making noise in the RC, and not cooling. Performed diagnostic and found ice buildup in the RC evaporator cover. Found service pointer W11033419D, which covered this issue. Service pointer recommends replacement of control and Evap cover. Ordering W10889841 Evap cover, W11389713 control. Customer advised to defrost unit 48 hours in advance. ; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL )"
Andy B.
OVEN JENN-AIR JJW2430DP01 Arrived on site for oven light turning on by itself. Tested and inspected unit and found failed UI. Removed failed part and replaced with new shipped to customer by whirlpool. Tested unit and all operations are normal. No other repairs are needed at this time.
Noah D.
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer for not responding, found dryer with no power to console, 240 at outlet and at terminal, no green light on acu, ordering acu and console. Office to reschedule ; ordrng 1 W11406678 (CONSOLE ) and 1 W11406683 (ACU)"
Robert J.
WASHER SAMSUNG WF331ANR/XAA Arrived on job for complaints of basket not turning. Needs the basket replaced but the outer tub if split open would also need to be replaced
Andy B.
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not filling with water tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and found some improvement but still has some issues. Called tech line and spoke Ken (SR# 7727412251) was made aware that unit is getting low flow from house. Checked for error codes and found none. Put unit in automatic test cycle and found water pressure low. Was instructed that house has low water pressure and will need to be taken care of and that unit will also need to be on dedicated outlet and breaker. And that no more repairs are to be done at this time unit those are done. Instructed customer on this. No water leaks present at time of service.
Al R.
RANGE WHIRLPOOL WFE505W0JZ0 Arrived to inspect damaged cooktop.Verified the model and serial number.Took photos of damaged cooktop.Removed and replaced it.Job complete
Jacob S.
WASHER AMANA NTW4516FW3 Arrived onsite for unit shaking. Tested unit. Found unit shaking. Replaced suspension. Tested unit. Did not solve issue. Ordered part. Rescheduled with customer ; ordrng 1 W10554251 (spin basket)
Scott M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for gasket not sealing properly on fresh food door. Found door warped not sealing on fresh food. Ordering door and washers for hinges .Office call to reschedule. ; ordrng 1 LW10599404 (dor-fip WHITE) and 1 WP487576 (washer) and 1 WP489467 (washer TOP)
Noah D.
WASHER ROPER RTW4516FW2 "Arrived on site to install valve for not filling, upon inspection found the valve clogged and not filling drum, replaced valves and retested on drain and spin, rinse and spin and normal. Job complete"
Jonathan M.
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer that is not rinsing or spinning well. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E7 (motor unable to reach target RPM) error code. I ran several tests including heavy agitation, slow spin and high spin. Found no issues. Tested voltage to optical sensor and found it within range. I called Techline and spoke to Dave SR# 7727410799. He had me check to make sure the belt was spinning both directions on the heavy agitation which it did and run the high spin speed for 3 minutes to make sure the optical speed sensor was bad causing the unit to shut down. Unit worked as designed. He advised to make no repairs at this time because the unit is working as designed. He advised this issue was probably caused by an overloaded/unbalanced load. He asked that the customer try to limit their load and to make sure they were washing similar like items. Call complete."
Scott M.
RANGE WHIRLPOOL WFE320M0ES2 Arrive on site for door issue on range. Found right side hinges bent and failed One of the door hinges was bent replaced hinge with a new one. Tested all operations and everything is working properly and the door is functioning properly.
Paul R.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for a range with door trim issues. I found the outer door stainless trim separating from the outer door glass on the left side. The outer door needs to be replaced. Ordering W11176456 GLASS-DOOR..; ordrng 1 W11176456 (GLASS-DOOR)
David Z.
MICROWAVE BOSCH HMC80251UC/01 "Arrived on site to diagnose microwave with fading display. Performed diagnostic and tested unit. Brightness is at ,ax setting and will not go high, but it’s about half as bright as the oven is. Ordering 1 12014013 control panel. ordrng 1 12014013 (CONTROL PANEL)"
Jonathan S.
OVEN WHIRLPOOL WOD51EC0AS03 "Arrived on site for oven, customer removed door and hinges locked up and was not able to install. Inspected unit work area. Found hinges will need to be removed to correct and reinstalled. Removed hinges and corrected. Assembled door and installed door. Tested door operation. All tested good."
Clif L.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven where steam is affecting the control panel when the door is opened. Contacted tech line and spoke with Leon he advised no repairs are possible to prevent this issue and to advise homeowner to ensure food is wrapped tightly with aluminum foil to prevent excess moisture from entering oven cavity. No further repairs can be done at this time and job is complete.File#7727408341
Tyler B.
WASHER MAYTAG MVWB765FW3 "Arrived to inspect unit with low water error tested unit and found housing defective, replaced and tested properly"
Clif L.
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived on site today no say refrigerator that is not cooling properly. Tested parts and components and found control not registering freezer temperature properly as freezer thermistor is 40+ degrees in freezer is registering negative temperatures. Advised homeowner on findings and possibility of a sealed system issue as well as the unit has been overworking itself.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not getting to temp. Found unit off by 6 degrees at average temp. Calibrated oven to +10 test unit and unit test good job complete.
Jacob S.
WASHER AMANA NTW4516FW3 Arrived onsite for unit. Shaking. Tested unit. Found that suspension was bad. Ordered part. Rescheduled with customer. ; ordrng 1 W10780045 (suspension)
Tyler B.
DISHWASHER FRIGIDAIRE FDB4315LFC0 "Arrived to inspect unit with touch panel errors, found unit to need UI
Jacob S.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for door to unit coming off. Tested unit. Found that right hinge was broken. Replaced hinge. Tested unit. Unit test good. No leaks at this time. Job complete
Noah D.
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site for vent hood issue, upon inspection found the vent hood installed incorrectly moved to the left, customer wanted to move over brackets and wall mounts for vent hood, informed builder that we do not remount hoods and move over all hardWare, customer will get will install company. Complete"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site and inspected refrigerator and found a large ice mass in the ice bin, took one picture. Replaced water valve but could not replace icemaker it is buried under solid ice. Customer is going to defrost refrigerator and melt all the ice and if icemaker is needed it will need to be brought back and replaced. The water leaks from connections at time of service. Job complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site o inspect fridge for continued leaking, upon inspection found the inlet for ice maker frozen in a. Lock, causing water to flood he ice bucket and cabin, unfroze block and bucket and replaced. Complete"
Scott M.
WASHER MAYTAG MVWX655DW1 Arrived to diagnose washer found that the latch switch was broken. I replaced the latch switch tested the operation everything is working as it should. Ran diagnostic and everything works as it should. No leaks detected at time of service.
Kevin B.
WASHER WHIRLPOOL WTW4616FW0 "Arrived on site and inspected washer and found drain hose is split and leaking water, took 1 picture. It will need to be replaced. No water leaks detected from connections at time of service.; ordrng 1 W11244231 (DRAIN HOSE )"
Scott M.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer making loud noise during spin cycle. Checked gear case and found oil dripping from it. Replaced gear case cam and belt. Ran diagnostics and calibration . All checked normal .no water leaks detected at time of service . Job complete.
Al R.
DISHWASHER MAYTAG MDB4949SDH2 Arrived to install previously ordered part.Realized it was not the part intended for repair.Ordering W10300924V tub gasket to complete the repair.; ordrng 1 W10300924V (TUB GASKET)
Robert J.
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints of not starting. Found console dead. Console was replaced After replacement test operation
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested both dispensers and nothing happened. Checked the door switches as both are good and closing all the way. Verified water into the unit was good. Found the reservoir frozen and the valve not functioning. Removed and replaced the reservoir and valve and retested and the ice maker fill tube filled the ice tray but still no water dispensing at the door. I removed the water tube from the valve to the top left hinge and it was clear. Contacted Techline and spoke to Bruce and advised of my findings. Bruce had me test voltage at the control for the water dispenser ad there was no voltage. Had me check voltage to the auger motor and there was not 120V. Tested the harness from the door switch to the connection above the light in the RC section and there was no continuity at the black/red wire
Luis M.
REFRIGERATOR LG LMXS27626D/01 Arrived on site for ice build up in freezer section. Found middle divider slightly bent preventing good seal. Installed a new plate assembly checked door seals good.
Clif L.
MICROWAVE KITCHENAID KEMS377DBL1
Richard P.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher upper rack rubbing on gasket. During testing found that the upper rack is slightly rubbing on the gasket. Adjusted upper rack to where it is not rubbing on the gasket anymore. Complete
Lou S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, customer had the unit unplugged due to it not cooling and the “motor” being loud. I plugged the unit in and immediately could hear the compressor trying to start and was making a loud noise. I unplugged the unit and then plugged it back in and could hear the start device click then the compressor trying to ramp up speed but it failed. I advised the customer of my findings and that it needs a new compressor. I am ordering the compressor, evaporator, dryer, access valve, and CNOTE-2HR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit left unplugged and is not connected to water source. ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE) and 1 TJ90SD8404 (ACCESS VALVE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the power supply and the FC evaporator motor. I tested the unit and it is working as designed.
Jonathan S.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for not powering on. Performed diagnostics and tested voltage to unit and found 240 volts. Traced voltage to thermal fuse. Tested fuse and found opened. Removed failed fuse and installed new. Performed diagnostics mode and tested cooling fan in high and low speed. Tested in normal operation. Found proper air flow from fan. Tested all other operations. All tested good. ;
Al R.
OVEN WHIRLPOOL WFE550S0HZ1 Arrived to inspect range temperature issues.Confirmed the complaint andCalled Whirlpool Tech line and spoke with CHRISSR#7727404188I was instructed to replace the control.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Jacob S.
WASHER SAMSUNG WA400PJHDWR/AA-03 Arrived onsite for unit not draining water. Tested unit. Water is not draining. No issues at this time. Job complete
Al R.
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived to inspect microwave door issues.Confirmed the display issues and removed and replaced the door.Reassembled and did the 2 minute water cup test and unit tested as designed.Job complete
Jacob S.
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for unit not heating. Tested unit. Found that the wall socket is not keeping stable power going to the unit. Let customer know of the issue, and to contact an electrician to remedy the issue. No issues at this time."
Andy B.
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jonathan S.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for oven intermittently tripping circuit breaker. Customer stated that when failure happens it will usually occur in the middle of night and has not tripped circuit breaker when in use. Removed back panel and inspected wire harness. Removed connector and inspected. Inspected DSI control and spark igniters. Called Whirlpool tech support and spoke with Dave. He stated issue was with house electric and not unit. (SR# 7727410805).
Kevin B.
DISHWASHER LG LDT7797ST Arrived on site and found IE error code showing on user interface. code will happen in the first few minutes of a cycle. Spoke with LG tech line and they recommended inspecting hall sensor on the air assembly. Found one lavender wire is cut to the hall sensor and after reconnecting it the washer will now progress on a normal cycle. Recommended customer used dishwasher magic to remove any buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
Tyler B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect unit with no lights, found bad modules replaced and tested good"
Leonardo C.
DISHWASHER BOSCH SHE3ARF6UC Arrived on site to test unit for unit not washing correctly. Test until and found pump working but unit not getting enough water. Will need to order new fill valve 00637572.. ; ordrng 1 00637572 (FILL VALVE )
Robert J.
WASHER MAYTAG MVWB965HW0 Arrived on job for complaints of noise. Found tape that secured the wire harness separated and was scraping the sides. Re secured tape with extra and retested.
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker leaking water in the housing. Upon further inspection, I found where the ice maker fill tube chute was full of ice and there was evidence of water spillage on the ice maker and inside the housing. I removed and replaced the ice maker and tested. The ice maker is operating as designed. In the process of replacing the ice maker, I found where the clips on the ice bin were broken. I am ordering the ice bin ad having it shipped directly to the customer (D2C). No water leaks observed during service.; ordrng 1 W11185686D2C (ICE BIN)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator not dispensing water and the ice dispenser not working. Upon further inspection, I verified both switches were working then removed and replaced the UI and tested. Unit is operating as designed. No leaks observed during service, job completed."
Scott M.
REFRIGERATOR KENMORE 253.681728 "Arrived on site for fresh food gasket falling out of place . Replaced gasket Door sealing properly . Nonwater leaks detected at time of service . Job complete ."
Lou S.
OVEN JENN-AIR JLRP548WP01 "arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F1E1 at the previous service call, I removed and replaced the user interface and main ACU and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace fan. Found fan working correctly and issue being the door not making contact with switch holders. Secured switch holder for door to make contact. Test unit and unit working as designed unit heating and no noise or shutting off
Brandon C.
MICROWAVE GE ZEB1227SL1SS "Arrived on site for customer complaint of door not opening, found broken latch, ordering parts. ; ordrng 1 WB10X27080 (LEVER SWITCH) and 1 WB14X10049 (board latch)"
Richard P.
OVEN KITCHENAID KODE500ESS02 Arrived onsite for the oven error code F1E0. During testing found error code F1E0 which UI failure. replaced UI and oven tested good.
Clif L.
WASHER MAYTAG MHW5630HW0 Arrived on site to diagnose a washing machine that is leaking and has abnormal vibration during spin. Found shocks worn and door boot torn. All four shocks and door boot will need to be replaced to complete repair..; ordrng 1 W11314648 (BELLOW)
Clif L.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site today cause a dishwasher that is not cleaning properly. Tested unit and found loose wiring on pump assembly causing intermittent operation. Rewired pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Richard P.
WASHER WHIRLPOOL WTW5700XL2 Arrived onsite for the washer not working has burning smell. During inspection found that the motor capacitor had imploded which caused the smell and the popping noise.
Andy B.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site for refrigerator not dispensing water. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Kevin B.
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site and inspected refrigerator and found evaporator drain is blocked. After clearing evaporator drain with steamer it is now working properly. No water leaks from connections at time of service, job complete.
Paul R.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for a refrigerator not cooling correctly to possibly replace previous diagnosed sealed system components and controls. I found the UI showing PO when I arrived. The customer stated the PO is constantly showing up. I found the RC cooling but the FC wasn’t cooling at all. I ran service test 3 and found the controls resetting as soon as the FC evaporator fan tried to start. I found the fan shorting out and I found the power supply getting hot and smoking. I replaced the power supply control and the FC evaporator fan. I tested the unit. I found the RC only getting to 60 degrees and the temp dropping very slowly. I found the low side line frozen to the compressor. I found the RC coil completely frosted up. I explained to the customer that this was probably caused by the unit doing the power reset and constantly trying to coon the RC. I defrosted the coil and tested the unit. The RC dropped to 46 degrees after 20 minutes and the sealed syst
James C.
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site and pulled oven to test fuses. Found thermal fuse has failed. Installed new and tested operation. Found unit now heating properly. Job complete
Luis M.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for a defective pad,replaced icemaker pad on dispenser tested dispenser unit working as designed."
Jacob S.
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for unit not sitting on wall bracket correctly. Confirmed wall bracket was not installed correctly and causing door to unit not shutting correctly. Tightened screws to door latch. Tested unit. Unit test good. Instructed customer on getting wall bracket re mounted. No issues at this time. Job complete
Leonardo C.
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site to test unit for no display. Test unit and found connection to display board was disconnected. Secured connection test unit and unit test good job complete.
David Z.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose refrigerator with reported water lines freezing over. When I spoke with resident they informed me that the issue they had was a water bottle / glass with liquid has frozen and broken on the top shelf, resulting in a safety issue with Glass. Checked unit and advised to keep liquids off the top shelf as they sit in front of the damper vent from the freezer, and it’s blowing freezing air on them. Water lines were working as designed at this time, and no issue was found with them. If RC freezing issues get worse we would need to return with a damper, also advised to raise RC temp as well. All is working as designed at this time. Call complete."
David Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to diagnose refrigerator with a UI that has no temperature control on it. Called tech line, and was advised to order a UI as a customer complaint from Plainfield. SR7727407325. The unit has no temperature control on the UI or in the damper assy. When I tried to install the new UI, found it does not have the right connectors for the unit, as the unit has a 2 pin and 6 pin connection. The new UI is showing as the correct part number, but has 2 4pin connectors. Parts to research and find us correct UI for this unit to allow temp control. No other action we can take at this time. Office to reschedule when we can find correct part."
Brandon C.
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Arrived on site for customer complaint of unit not dispensing ice, and leaking out of ice door. Found evidence of ice door not sealing all the time, ice crystals on bottom of ice bucket, and wet ice. I replace ice door, unit tested good."
Leonardo C.
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install new endcaps. Install end caps and screws test unit and unit test good job complete.
Brandon C.
MICROWAVE AMANA AMV2307PFS3 "Arrived on site for customer complaint of light not working, found faulty control board, ordering control, light and housing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 TECHS ) and 1 W10849846 (cntrl-elec)"
Kevin B.
OVEN WHIRLPOOL WOD77EC0HS00 "Arrived on site and set both ovens to preheat to 350, top oven reached temperature in 11 minutes. Bottom oven is showing 190 degrees after 11 minutes. Lower oven will reach temperature but it takes 30-35 minutes total. Spoke with techline and because correct control board was already replaced they recommended replacing control panel. 7727404425; ordrng 1 W11428578 (CONTROL PANEL )"
Richard P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator ice maker not making ice. Upon inspection found that the ice bin is full of ice ran diagnostics and all ice maker functions tested fine and no leaks detected. Complete
Al R.
WASHER MAYTAG MVWB835DW "Arrived to inspect washer not locking the lid.Confirmed the complaint and removed and replaced the latch.Reassembled, tested and unit tested as designed.All water lines were dry at the time of service."
Brandon C.
RANGE JENN-AIR JGCP436WP02 "Arrived on site for customer complaint of foam gasket coming undone from under cooktop. Found countertop cubby hole was not cut properly and cooktop does not sit on top of counter as it should by design. Instructed customer to contact builder, new countertop may be needed in order for the cooktop to sit level and proper.
James C.
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and tested operation. Found unit would not attempt to lock and only drain. Unable to get unit into diagnostics. Installed new control and unit would enter diagnostics but would not lock and only clicked. Installed new lock assembly and found same result. I found the new lock was locked in the box. I will reorder the lock assembly. ; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)
Robert J.
RANGE KITCHENAID KSEG950ESS1 Arrived on job to replace harnesses. After of main and cooktop harness found the control damaged will need to also replace control. ; ordrng 1 W11100515 (cntrl-elec)
Richard P.
REFRIGERATOR FRIGIDAIRE LFHB2741PF Arrived onsite for the refrigerator ice maker leaking water. Upon inspection found that there is water dripping from the back of ice maker compartment and there is a solid block of ice on the bottom of refrigerator behind the deli drawer. And there is moisture/ sweating on the back of the refrigerator. Called Frigidaire tech line and they stated with the symptoms that are happening is caused by the ice maker drain line is frozen
Andy B.
MICROWAVE AMANA AMV2307PFS4 "Arrived on site for microwave not working. Tested and inspected unit and found unit starts and operates but has F1-E4 error code when trying to cancel. Found failed control found that engineering digit was not in system. Updated model number and found no parts brake down, found part is not correct control and parts research is needed. Office to schedule return trip.; ordrng 1 SEENOTE (PARTS RESEARCH/ UNKNOWN CONTROL ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and found whirlpool has directly shipped the LED control board to customer however it is incorrectly packed and will need to be re-ordered passed on to SR. One may be available and SR will inspect it upon arrival to ensure it is the correct part.; ordrng 1 W11033329 (cntrl-elec)
James C.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site and disassembled unit to install harness. Tested operation and found unit working properly installed freezer ice maker and tested all functions returned to normal. Job complete
Tyler B.
DRYER MAYTAG MEDC465HW0 "Arrived to inspect unit making creaking knock noise, lever unit and found unit will need new roller supports, and repair kit, and tighten down motor bracket to repair ; ordrng 1 CNOTE (OPCUST WANTS SOONER SERVICE ) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"
Luis M.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for cooling complaint. Ran diagnostics Evap thermistor reading -9° and wall thermistor 20° actual temp 35° called tech support
Jonathan M.
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer that is leaking from the drawer. Inspected unit and work area. Customer advised this Issue only happened on the rinse cycle. I called Techline about this issue due to prior and spoke to Joel SR# 7727404689. He advised to level the unit, make sure there is no blockage fro the dispenser to the tub, and then if problems persist, to replace the dispenser. I adjusted the feet to level the unit with customers approval and tested unit in an auto cycle. Unit worked as designed. Tested unit manual fill tests and all passed without leaking. Unit is working as designed. Call complete."
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and found water line at ice maker was still frozen. Cleared ice and tested. Unit tests good. Job complete
Clif L.
OVEN KITCHENAID KODE300ESS04 Customer informed me outer panel is broken and will need to be replaced. As I do not have that panel in stock today I am ordering parts and office will need to set a return appointment due to part availability.; ordrng 1 W10839793 (nameplate) and 1 W11354870 (DOOR PANEL) and 1 WPW10347596 (glass-door)
Luis M.
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site for damaged door. Removed damaged door installed new fresh food door checked door seal good checked door operation good.
Richard P.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for the refrigerator water dispenser dripping. During testing found that the water valve is not closing all the way allowing water to drip out of the dispenser. Replaced valve and tested good no leaks and dripping is gone. Complete
Lou S.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, tested the dispenser and it dispensed water. Found that the water line inside the door is freezing. Customer advised that in the mornings it doesn’t dispense, but later in the day it will dispense water. Found the freezer was empty, also. Advised customer to keep us updated on it if it continues and change to temp or open the freezer door to thaw out the line. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "arrived on site to inspect refrigerator making thumping/knocking noises. Upon further inspection, the customer advised that the unit makes a loud knocking noise 4-5 times per day and showed me a video of the noise. Customer demonstrated by opening the freezer drawer ad waiting then closing it and after a few minutes the noise began. I found that the tones on the ice maker were having a difficult time turning as if the gears were stripped. Once the times caught the gears, it harvested and dispensed water into the tray as designed. I am ordering the ice maker No water leaks observed during service.; ordrng 1 W10884390 (icemaker)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed parts. Removed pivot block and installed new. Installed new mullion and added spacer to left back side. Leveled unit and tested door operation. Tested all,other operations. Customer tried door and stated when you open door slowly failure will occur when opening right then left door then closing right door mullion will hit door. Recommend to close left door first if not able to open door normal. Called Whirlpool tech support and spoke with Chris and he stated that it is normal operation (Sr# 7727241196)."
Jonathan S.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for microwave not heating. Tested microwave and found unit will not start. Removed unit and tested interlocks and found failed primary switch. Found stuck key on UI and found stuck relay on control. Removed failed switches and installed assembly. Removed failed UI, control and installed new. Installed unit and tested operation. Found all operations tested good."
Lou S.
WASHER WHIRLPOOL WFW92HEFU0 "arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a picture of where the water is leaking which was on the right side at the bottom. I removed the top and back panels and placed the unit in diagnostics showing no error codes. Continued with testing and found that the inlet valve is leaking from a small crack in the plastic. Also found a small tear in the bellow. I removed and replaced the valve and bellow and retested ad the unit is operating as designed. No water leaks observed at the end of service, job completed."
Leonardo C.
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for door not closing all the way. Test unit and found broken door hinge. Replaced hinges test unit and unit test good job complete
Luis M.
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Removed evaporator cover found ice build up on upper portion and in retune vent,ran diagnostics bimetal reading open. Diagnosed unit will need a new defrost thermostat,defrosted ice from return vent and on evaporator installed new defrost thermostat reassembled unit checked air flow good. ; used 1 2182381 (BIMETAL) from stock"
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from water supply line. Advised customer to replaced water supply he said he will get builder to replace it job complete.
Jacob S.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit not working. Tested unit. Got an F20 error code. Acu failure and possible heater failure. Ordered parts. Needs 2MAN and 2HR. Office to reschedule ; ordrng 1 REQUEST (2 MAN) and 1 REQUEST (2HR) and 1 W10847365 (heater)
Paul R.
VENTHOOD KITCHENAID KVWC958JSS0 Arrived onsite for a vent hood with the lights not working. The customer stated the infrared lights worked but the hood lights wouldn’t. I was able to turn all of the lights and the fan on using all speeds. The unit is working as designed. Call complete.
Al R.
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer grinding noise.Confirmed the complaint and removed and replaced the gear case, cam and actuator.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Jonathan S.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to install previous diagnosed part. Removed top rack and installed new. Found fault is with tub and location for rack mount. Will need to replace tub. All other operations tested good and can continue to use unit. ; ordrng 1 WPW10681506 (TUB)
Leonardo C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for display not responding. Test unit and found bad console. Will order new console W11297709 rescheduled for Tuesday. ; ordrng 1 W11297709 (CONSOLE STAINLESS )
Al R.
WINE COOLER WHIRLPOOL KUWL204ESB00 "Arrived to inspect wine cooler not cooling again.Accessed the compressor and found it operating and condenser fan also running.There was no frost pattern observed.Called Whirlpool Tech line and spoke with LEON, who advised me the unit, needs a sealed system tech to Either use vacuum or pressurize using nitrogen, not to exceed 140 psi.LEON SUSPECTS the leak is from within the cabinet.The tech to check unit to see if unit is repairable or not.SR# 7725969466.Office to reschedule with customer ; ordrng 1 CNOTE (SEALED SYSTEM TECH TO VACUUM OR PRESSURIZE UNIT TO DREAM UNIT NON REPAIRABLE )"
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Scott M.
COOKTOP GE JP3030DJ4BB Arrived to replace harness. Tested unit all checked normal. All burner indicator lights and cook top lights are coming on. Also temp indicators are working correctly as well. Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect lights out inside French door refrigerator.Confirmed the complaint and removed and replaced the modules.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Clif L.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace previously ordered parts for dishwasher. Upon inspection of new panel found it dented and bent. Panel will need to be re-ordered and office to set return appointment.; ordrng 1 W11087377 (panel)
Noah D.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect fridge for not cooling, upon inspection found the start relay clicking and not starting compressor, changed out start device and compressor kicked on, all functions returned. Complete"
Robert J.
VENTHOOD GE UVW9361SLSS Arrived on job to replace previously ordered parts. Replaced power board and tested. Operation normal on all light setting.
Andy B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to install previously diagnosed UI and RC evaporator fan with harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
James C.
RANGE WHIRLPOOL KDRS483VSS04 Arrived on site and tested operation. Found no faults in memory. Inspected unit for heat escape from ovens and found evidence of the right oven door gasket not sealing. Also found console not locked down on unit properly. When removing to align I found the communication ribbon damaged. Installed new ribbon and seated console correctly. Unit will need door gasket to complete repair. ; ordrng 1 W10877014 (gaskt-door)
Brandon C.
RANGE GE C2S995SEL2SS "Arrived on site for customer complaint of control panel not responding, found faulty control touch board, I replaced board, unit tested good."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for damage done to right refrigerator door. Inspected unit and work area. Found damage done to right side door. Replaced door and tested unit. Unit is working as designed. Call complete.
Noah D.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect fridge for leaking, upon inspection found the gasket had been not sealing causing large amounts of condensation, ordering gasket, office to reschedule ; ordrng 1 2202882 (GASKET) and 1 2214969 (GASKET)"
Tyler B.
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect unit with unknown issue, ran diagnostics and found no errors, all functions tested properly door latch clicked few before latching, replaced and tested good"
Richard P.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for the dishwasher not drying. Ran diagnostics and found error code for the sensor not working correctly. Replaced sensor and dishwasher tested good and no leaks. Complete
David Z.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose dishwasher that was not fully drying dishes. Performed diagnostics and ran diag cycle. Found all components functional, with no errors present. Advised customer on running hot water first, using rinse aid, and utilizing high temp options. All is working as designed at this time. Call complete."
Kevin B.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site and found no ice production, manually cycled icemaker and motor is running but did not ask for water. Recommended replacing icemaker After replacement icemaker cycled and filled with water. No water leaks from connections at time of service, job complete"
Kevin B.
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer and found connector to control panel is loose and after resetting control panel is operating normally. No further repair is required at this time, job complete."
Tyler B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived to inspect unit with missing stops, replaced and tested good"
Noah D.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher for not draining, upon inspection found the disposal clogged and runnin water back into the dishwasher, cleared blockage and drain worked and no water back filled. Complet3"
Noah D.
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site to inspect dishwasher for not filling. Upon inspection found water was not connected and hose had no proper connector, instructed customer on proper connector. Complete"
David Z.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to diagnose refrigerator that was having food in the RC freeze. Performed diagnostic and found damper working good, but food was freezing. Temp reading 31 degrees, set to 38. Replaced UI and RC thermistor. Retested unit and found all functioning. Will take time for temp to stabilize, also recommended to customer to move food on shelves to allow for proper airflow. Call complete."
Noah D.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site to Replace control box and switch, replaced both board and sensor, function were not returned, tested voltage at all connector and found lost voltage past outlet, 8 pin connectors was unattached. Reattached and tested. Compressor kicked and evap fan. Sr# 77274025625. Job complete"
Luis M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for water not dispensing correctly found unit would stop dispensing water diagnosed high water pressure to valve,per service pointer W11394954A installed reducing valve and tubing,checked water connections no leaks tested water dispenser unit working as designed. ; used 1 8212547RP (WATER LINE), 1 W10267701RP (TUBING), and 1 W10786952 (VALVE) from stock"
James C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and found ice maker fill tube frozen. Installed new freezer door and tested. Unit tests good. Job complete
Andy B.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to install previously diagnosed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Noah D.
RANGE JENN-AIR JDS1750EP0 "Arrived on site to replace board on oven, upon inspection found relay not engaging due to board, replaced board and tested, oven heated to below temp and stopped, console reading sensor correctly but not sensing correctly, ordering consol and UI, Office to reschedule ; ordrng 1 W10586204 (SENSOR ) and 1 W10676659 (CONSOLE ) and 1 W10676659 (UI )"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Arrived on site for refrigerator that would not cool the refrigerator section was iced up in the freezer. Inspected unit and work area. Tested unit in service diagnostics and was able to get the evaporator fan and condenser fan running. Tested damper door and found it opening and closing. Tested the bi-frost metal and found it closed. Tested resistance through the Defrost heater and found continuity. Tested voltage going to defrost heater while in a force defrost and found 121 V going to the heater. Advised customer to make sure the doors close fully before walking away and to manually defrost the unit if this happens again first before calling to make sure there is a defrost issue. Defrosted evaporator cover and evaporator of frost. Unit is working as designed. Call complete.
Luis M.
REFRIGERATOR FRIGIDAIRE LFHB2741PF8A "Arrived on site for display issue. Found leds not powering on display,crushed ice display not working unit will need new ui control,per customer unit would flash on and off ordering main control Incase needed. ; ordrng 1 242058229 (UI ) and 1 5304502780 (MAIN CONTROL)"
Jonathan M.
RANGE ELECTROLUX EW301565JSA Arrived onsite for range that won’t heat. Inspected unit and work area. Customer showed me the concern and showed me the unit would not heat when you turned it on. Tested unit and looked into the specs on the unit. Found the unit was an induction cooktop. Customer had used a pot that was aluminum and would not register for the cooktop to heat for. Used several vessels to test the unit and unit is working as designed.
Brandon C.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of loud noise and unit not completing cycle, found faulty drain pump, I replaced drain pump, unit tested good."
Brandon C.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for customer complaint of unit making really loud noise, found drum cracked, felt torn off, and belt shredding, ordering drum, repair kit, and pads. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10899578 (drum)"
Luis M.
REFRIGERATOR AMANA ART104TFDB00 Arrived on site different refrigerator from prev repair different serial #. New unit in E3 is out of warranty office will call in if they choose to have appliance express diagnose unit.
Noah D.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to inspect door for broken trim, upon inspection found the front trim separated from door, ordering correct trim. Office to reschedule ; ordrng 1 W11167877 (DOOR )"
Noah D.
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to diagnose washer for not draining, upon inspection found the drain pump not working correctly as well as pressure switch engaged, could not access diagnostics, replaced control and res tested, drain pump failed, installed pump on van, but connector was wrong, office to reschedule ; ordrng 1 W10727777 (PUMP)"
Andy B.
OVEN WHIRLPOOL CWE5800ACE Arrived on site for oven broil not working. Upon arrival customer informed me that issue is that unit will go from bake to broil on its own. Tested and inspected unit and found failed control. Looked up part in parts brake down and found part number given is incorrect part. (see SD-QuickPic) Ordering parts research. Office to schedule return trip. Advised customer not to use unit for safety.; ordrng 1 SEENOTE (PARTS RESEARCH/CONTROL ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Andy B.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for washer sud error code. Upon arrival customer informed that issue is low flow code. Tested and inspected unit and found good water pressure and good water flow. Found failed control and UI. Ordering needed parts and will return no water leaks present at time of service.; ordrng 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Jonathan M.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site for a refrigerator that was leaking from the filter and had an issue with the user interface. Inspected unit and work area. Customer advised that the user interface was not a problem anymore and that the only issue was with the filter being stuck and leaking. Found the filter stuck to the base and would not remove itselfReplaced filter housing and filter and tested unit. Unit is working as designed. Call complete."
Andy B.
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for RF burner not working and other burners going on and off. Tested and inspected unit and found issue with RF switch. Removed failed part and replaced with new. Also instructed customer on burners in service pointer stating “In some possible instances consumers have reported that the inner portion of a coil heating element on their range or cooktop appears to turn on and off, or appears to not glow as brightly as the outer portion of the coil. Some consumers have also reported longer high-heat cooking times, such as the time to boil large volumes of water.This is normal operation for current coil heating elements and is not an indication of problems with the coils. As of June 1, 2018, Underwriters Laboratory (UL) changed the standards for all electric coil elements. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils to further reduce the risk of unattended cooking fires.” Tested and inspected uni
Al R.
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived to inspect same failure.Removed and replaced the fuse, reassembled and unit tested as designed.Job complete
Kevin B.
REFRIGERATOR JENN-AIR JS48NXFXDW05 "Arrived on site and inspected refrigerator and found handle mounting locations are stripped. There is no parts replacement that could correct us.
Clif L.
REFRIGERATOR AMANA AFI2538AES7 Arrived on site today no say refrigerator that is not responding to controls. Found failed dispenser control and dispenser overlay switch. Both parts would need to be replaced to complete repairs. Both parts are no longer available per IPL. Office will need to research parts and contact warranty company so they can resolve the claim.; ordrng 1 12939601 (cntrl-elec) and 1 13035901B (overlay) and 1 RESEARCH (PARTS ORDERED ARE NLA)
James C.
WASHER MAYTAG MVWB765FW3 Arrived on site and found gear case has failed. Installed new gear case and tested operation. Unit tests good. Job complete
Jonathan S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator RC doors having damaged. Inspected both doors and found manufacturer defect. Attempted to take pictures but defect would not show in pictures. Doors looked as if wave was in stainless steel. Will need to replace both RC doors. Informed customer doors may take up to 6 to 8 weeks to receive. Office to schedule appointment when ETA is available ; ordrng 1 W10815695/STAINLESS (LEFT RC DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10815687/STAINLESS (RIGHT RC DOOR)
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator and found home inspector has told homeowner that is the refrigerator is loud. Noise is compressor running at startup and it is normal for this unit. No adjustment or replacement of parts can correct issue. No water leaks detected at time of service, job complete"
Paul R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the pads on the hinges and the door works as designed. I also found two of the top screws on the inner door stripped and replaced them. Call complete.
James C.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and installed new harness, control and ui. Tested operation and found unit working properly and valves dispensing properly. Job complete"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and checked ice maker fault codes. Found error E2 motor lost home position. Ran fill test and found fill tube frozen. Will need to replace inlet valve, fill tube heater, ice maker and fan. . ; ordrng 1 212643 (sealer-gum) and 1 W10846539 (IM FAN) and 1 W11087201 (FILL TUBE HEATER) and 1 W11294907 (ICE MAKER) and 1 WPW10341329 (VALVE)"
Clif L.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on site to perform sealed system repair for refrigerator. Replace compressor and verified unit held vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No water was hooked up to unit at time of service.
Jonathan S.
MICROWAVE KITCHENAID KMBD104GSS "Arrived on site for drawer microwave light not coming on when cooking. Tested the microwave found the problem being demo mode was active. Called Whirlpool tech support and spoke T.J (Sr#7727395576). After correcting issue light now is on while cooking. Tested all other operations, all tested good. Spoke with customer on user care guide."
Noah D.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to install float switch and arm per last tech, installed sensor and switch, tested all functions, switch worked and kicked on drain. Job complete"
Lou S.
DISHWASHER JENN-AIR JDTSS244GP0 "arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the upper rack with rust spots in a few areas. The porcelain cover was damaged and exposing the metal rack underneath and was rusting. I inspected the lower rack too and found no rust damage. I also found that the upper rack tracks/rails were rusting at the welds and needed to be replaced per service pointer #W11296667. I am ordering the upper rack, all adjuster parts and will return with both tracks/rails. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN ) and 1 W10194861 (dishrack) and 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10546503 (adjuster)s"