Arrived on site to test unit for stopping mid cycle. Found error code for miscommunication between control and UI. Recommend replacing console and control. Need autho for console and control. Office to reschedule. ; ordrng 1 W11296171 (console)

Arrived on site to replace racks and door handle. Replaced all parts door is opening and closing correctly but not making contact with switch. Will need to order new inner door and panel office to reschedule. ; ordrng 1 WD34X11287 (Assembly) and 1 WD31X10083 (Inner door)

"Arrived onsite and found burnt wiring preventing cooktop use, replaced wiring and power block with truck stock. Unit is now operating properly. Advised customer on the repair."

Arrived onsite for refrigerator not cooling as designed. Upon arrival found fans operating as designed. Also found unit cooling but damper intermittently opening and closing struggling motor. Replaced unit damper. Unit is now operating as designed.

Arrived on site to diagnose a refrigerator that is over cooling. Found unit set to 0c in rc. Advised homeowner on findings and reset temps to factory recommend setting. All is working properly at this time and no leaks were found at time of service.

Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking through heater nuts and element stripped and not connecting allowing water out. Found unit cabinet and floor damaged took photos to document. Ordering element and nuts. Office to reschedule upon receiving parts.; ordrng 1 W11537778 (Heater) and 2 W11538351 (Heater nut)s

Arrived onsite and found unit to be working well for 5 days with o excessive frost. Advised customer that timer was available and could be installed.

Arrived onsite for washer making noise. Upon inspection found noise during agitation and spin cycle. Inspected underneath unit and found worn cam. During spin test found excessive shaking in tub. Shaft on gearcase was warped. Replaced gearcase and cam. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for unit making, squealing noise. Upon arrival found unit blower was damaged making squealing also found u it had damaged back left of floor during install. Notified customer to get into contact with installers also 7nit had dent in bottom left front which would be considered appearance based. Let customer know. Ordering blower wheel and motor jic. Office to reschedule upon receiving.; ordrng 1 WP697772 (Blower)"

Arrived on job for complaints of no ice. Found the freezer door harness damaged will need to replace door.

"Arrived and inspect the dryer and found timer is not moving and knob is stripped, after replacing both dryer will run normally, job complete"

Arrived onsite no found console had gone out a second time. Replaced console. Unit is now operating as designed. Advised customer to install surge protector on the unit. All else checks good.

"Arrived on site to diagnose refrigerator that is not producing any ice. Customer informed me at time of arrival that the unit had not made any ice for several days, but within the last few days has gone back to normal production. Checked door seals and fans and found all is good. I advised customer that if any doors are not sealed, or the area gets a bit too warm and condenser heats up, it may not produce ice due to increasing compartment temps. Advised to make sure doors are closed and sealed, and to make sure there is good airflow in the kitchen. Found no ice build up on evap, and damper is working as designed. No failures found at this time. Call complete."

"Onsite for oven not heating. C/S oven would heat, but would take too long to cook. In diagnostics, found F2E0 keypad disconnected, F3E0 main oven sensor fault, FE1 stuck key, F9E0 mis-wired product. Turned oven on 350 degrees, confirmed bake and broil both turned on. Checked power coming to board, found L1 to ground 120v, L2 to ground 120v, across L1&L2, 240v. Checked main oven sensor at P3 1&2 1.1k ohms. Checked connections at control. Main control is not reading the oven sensor properly and needs to be replaced. Replaced main control after given autho. Reassembled, tested, bake and broil turn on. Unit functioning as designed. Call complete."

"Arrived on site and found no operation from control panel or control board Aamir shut off power opened up control panel and reset all connections, after turning power back on range is able to preheat oven, took one picture of panel working.

"Arrived on site for no,cool in fresh food section. Found unit not defrosting,ran diagnostics unit not powering off diagnosed a defective control e

"Arrived onsite for washer not agitating. Upon arrival put unit in diagnostics and found unit does spin. Checked agitator and found agitator dogs worn out. Will need to replace. Unit does fill, drain and spin. Office to reschedule. ; O-emld tckt"

Arrived onsite for unit not getting up to desired temperature. Looked at the unit. Tested unit up to 350 degrees. Unit made it up to the temperature with no issues. Showed customer on how to calibrate the temperature in the unit and also let them know to not use temperature gage for test temperatures at is says in the owners manual. No issues at this time. Job complete

Arrived on job for complaints of damage to basket. Confirmed the damage ordered replacement part. ; ordrng 1 W10554251 (spin basket)

Arrived on job for complaints of not agitating. Found the actuator not aligned properly to agitate. Corrected placement and test. No leaks detected at time of service

"Onsite to install previously diagnosed parts. Inspected, found icemaker tray out of alignment and ice was freezing with tray partially bent. Replaced icemaker. Tested harvest and fill cycles- both functioning properly. Unit functioning as designed. Call complete."

Arrived on site for not draining . Found bellow weep holes clogged . Cleaned out holes . No other issues found. No water leaks detected at time of service. Job complete

Arrived on site for AIG REFER LED LIGHTS not working in FREEZER/ flickering in REFER. Found driver module was faulty and not sending proper voltage to fridge MODULES. Removed FC module driver and installed new FC module driver and all lights began illuminating as designed. Job completed.

"Arrived onsite for unit not cooling. Looked at the freezer evaporator, saw that the unit had an uneven frost pattern. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Arrived onsite for washer cycle not completing properly. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. Job complete

"Arrived on site for cleaning. Removed tubing and other components,cleaned inner tube and all parts accessible,ran diagnostics found weak water flow replaced valve. used 1 W10897719 (Valve) from stock"

Arrived on site to install new sump and motor to resolve wash motor not running error. Replaced sump and motor and ran unit through diagnostic cycle. Found unit pumping and flowing correctly. All is now working as designed. No water leaks found. Checked insulation and found all insulation is installed properly and there is other action we can take to reduce volume any. Documented with tech line. Call complete.

"Arrived on site and inspected washer and found basket is spinning eccentrically, attempted to remove washplate to examine hub and it is seized, tub and basket are also leaning to the right. A previous company had only replaced one suspension rod and washer has been spinning unevenly for some time. A new hub will be needed, agitator, Gearcase, and if that still hasnt corrected issue a new tub may be needed any new basket. This would take 2 technicians to replace.; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Gearcase) and 1 W10528947 (Hub)"

"Arrived on site for cooling complaint. Unit was powered off,powered unit on pierced low side pressure reading slightly low,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Advised customer to let unit run for 24hrs"

"Arrived on site to diagnose dishwasher that is not opening the soap dispenser last 3 wash cycles. Ran unit through diagnostic mode to test. Was able to get lid to open, but no consistently. Replaced dispenser and retested. Unit now working as designed. Call complete."

Arrived on site for Dryer is Not Tumbling or Spinning - Dryer. Found belt had nearly broken apart. Removed drum and found motor pulley that holds the belt in place against idler pulley was badly damaged. Removed belt and motor and installed new belt and motor. Tested dryer and it is spinning and heating as designed. Job completed.

Arrived on site to install previously diagnosed parts to resolve rattling blower motor. Replaced with new blower motor and retested unit. Ran in diagnostic mode and verified no noise js present. Call complete.

"Arrived on site for dryer leaving smudge marks on clothes. Found felts on bearing failing and leaving residue in drum . Replaced upper bearing . Job complete"

"Arrived onsite for washer fabric softener not dispensing. Checked dispenser housing for obstruction or clogs, unit is clear. Ran diagnostics and found F0E0- no codes. Ran auto test and softener was not receiving adequate water. Replaced valve. Tested unit and unit is functioning properly. Job complete"

"Arrived on site for noise complaint and ice build up. Powered unit on no odd noise,power cycled u it compressor and fan powered on no odd noise unable to recreate noise. Found ice build up on upper section of cabinet and on door,top right corner of gasket not seating in liner,attempted to reinstall and keeps coming out diagnosed unit would need a new door door

Arrived on site for washer overfilling and not draining . Replaced water pressure switch . Tested and unit would fill correctly . Tested and found timer had failed as well . Ordering timer . Call to set return ; ordrng 1 WH12X10296 (TIMER)

"Arrived on site to inspect dishwasher tripping breaker. Upon further inspection, customer provided a video of their electrician replacing the GFCI outlet and breaker and when they turned the unit on, the breaker tripped. I placed the unit in diagnostics showing no error codes. I continued with testing and after the unit dispensed water and the motor came on, I opened the unit door and pressed start to advance the test and as soon as I closed the door, the unit tripped the breaker. I contacted techline and spoke to Andrew and advised of my findings. Andrew advised that the door switch shouldnt be causing the the breaker to trip. Andrew had me test the unit with the inlet valve unplugged and the unit continued to trip. I unplugged the drain pump and the unit continued to trip. Unplugged the P4 harness connection to the control and opened and closed the door and the breaker did not trip. Andrew advised that a relay in the control could possibly the cause of the issue. He recommended unplugging the diverter and dispenser and test the unit. If the unit continues to fail, he recommended replacing the main control. Provided SR#7730916740. I tested the dispenser and drain pump,and it continued to trip. I removed and replaced the main control and retested and unit continues to trip breaker. I unplugged the motor from the control and retested and unit did not trip the breaker. I am ordering the sump/motor assembly and office to schedule return service. No water leaks observed during service.; ordrng 1 W11087376 (Sump/motor assembly)"

Arrived onsite for dishwasher not operating. Upon arrival found unit outlet had an open neutral. Spoke witch customer on needing an electrician to check outlet. Job Completed.

"Arrived on site for lights in fresh food out , also freezer light out . Found freezer light failed . Replaced module , all lights are working . No water leaks detected at time of service. Job complete"

Arrived onsite for lights not working and the gasket having a rip on the top right on the right door. Replaced bottom left led in refrigerator and replaced led in the ice maker area. LEDs working at this time. Need to order gasket for the right door. Ordered part. Office to reschedule ; ordrng 1 W10871887 (DOOR GASKET )

Arrived on site to diagnose a dishwasher with a broken rack. Found upper rack adjuster broken and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on job to replace previously diagnosed parts. After replacement test operation.

"Arrived on site for no cool. Checked fresh food evaporator compartment no traces of dye,checked compressor compartment no dye on tubing Or weld joints.

"Onsite to install previously diagnosed parts. Replaced actuator and main control(due to unit overfilling). Reassembled, tested, unit is now shifting between spin and agitate smoothly. Unit functioning as designed. Call complete"

Arrived on site for a microwave with a UI glitching out. Upon further inspection I found the UI LEDs going out. I put the unit into diagnostics but could not read anything due to bad UI. I cycled power at the breaker and the unit was still glitching out. I also found the touch pad unresponsive. This indicates a faulty console and UI control. I found console on hand was damaged. Ordering new console. Also returning with all parts and will need to return with he control on order. Office to reschedule. ; ordrng 1 W11197501 (Console)

Arrived on site to test unit for f2 error code. Found f2 error to be shorted keypad. Test unit and found shorted board will need new board. Ordering new black board 9762212 office to reschedule. ; ordrng 1 9762212 (Control board)

Arrived onsite for washer noise. Tested and found some tolerances causing squeak. Made adjustments to belt and cam and leveling to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for oven needing calibration. Upon arrival found sensor misreading adjusted and replaced then tested unit oven bake at 350 and calibrated. Job Completed.

Arrived on site to test unit for not washing. Test unit and found shorted keypad and board.

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the unit making the noise which sounded like a metal on metal loud screeching noise. I placed the unit in diagnostics and check error codes and found none. Continued with testing and at the very beginning in the sensing phase, the unit began to make the noise. I tilted the unit back and retested and it appeared to be coming from the motor. Using the belt that was prescreened, I removed and replaced the belt and retested and noise stopped. I advised the customer of the repair. No water leaks observed during service, job completed."

"Arrived on site for moisture and ripped gasket. Found moisture on mullion powered off energy saver option to allow mullion heater to power on,trimmed gasket,placed flashlight inside of fresh food at gasket no light source showing.

Arrived on site to replace board and appliance manager. Replaced both part test unit and unit test good at this time job complete.

"(M.M) Arrived on site for range lights and fan not turning off. Upon arrival customer stated this has been happening for 6 weeks and the fan and light were on for three days straight. Upon further inspection the unit at the start of service was working as designed. I placed unit into diagnostics mode and checked error codes. F6E4 (UI to control) was stored, I then cleared error codes. I advised the customer that this was most likely a UI and/or control issue as recommended by the tech sheet. Also ordering parts repaired on prior service for the same issue. Follow up required. ; ordrng 1 W11296171 (console) and 2 WPW10412711 (Bulb)s and 1 W11248652 (Blower) and 1 W11225360 (Main harness)"

"Arrived onsite for microwave not functioning. Upon arrival tested unit and is not heating. Interlocks seem to be working. Control functioning and display functioning. Unit has high voltage issue and will need magnetron, capacitor and diode replacement.Office to reschedule. ; O-emld tckt"

Arrived onsite and found ui unresponsive and unable to enter diagnostics. Ordering control and ui to repair. ; ordrng 1 W11478526 (Ui Panel)

Arrived onsite for freezer with suspected door seal issues and forming ice. Upon inspection I found the middle of the gasket at the top of the door was separating from the door leaving a gap. This has caused ice sickles to form right in that spot. I added some adhesive and corrected the gasket so that it makes a good seal. I advised the customer not to open the unit for a couple of hours. I also found the unit to be on the porch. I advised that when the hotter days come around the location of the unit could become an issue but as of now the unit is working as designed. Job complete.

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit started making ice the day after she called in and has been continuing to make ice but just wanted to have it checked just in case. Ran the unit through all test functions from the ice level sensor, thermistors, icemaker error codes, ice box fan, and harvest tests. All tests showed the unit was working properly. The customer had a full bin of ice and the unit is working as designed. I did advise the customer that due to the unit not showing any failures that it appeared her unit was working like it should. Went over user care guide and call complete."

Arrived on site for a nice machine that?s not making very much ice. Inspected unit and work area. The customer advised that the unit is making ice slowly and that the ice is coming out thin. The unit was already in an ice making cycle and I could see the ice that was developing was developing unevenly. Checked the water reservoir and found very little water in the water reservoir. Ran the unit through a diagnostic test and found the water valve not pulling in very much water leading to malformed ice sheets and improper ice making. Replaced valve and tested unit. Unit began working as designed. Call complete.

(CS) Arrived on site for dishwasher not cleaning dishes. Upon further inspection found the motor was receiving proper voltage supply but was not operating. After replacing motor reassembled and tested unit. Found no leaks after repairs. Unit now agitates water as designed. Call complete.

Arrived on site and 1/2 for microwave bulb issues.Found the customer brought a new bulb and unit under light still didnt work.Discovered the relay on the board that controls the underneath light is defective causing the light not to work.Ordering the control to complete the repair..; ordrng 1 W11342846 (Control)

"Arrived on site and inspected front load washer with a sheared bolt the broke off of the unit causing the unit to malfunction and grind during the spin cycles.Confirmed the complaint and called office and spoke to PR who advised the unit will require a rebuild, 2 technicians, 2 hours and authorization.I ordered the outer tub, rotor, stator, screws and shocks absorbers to complete the repair.Office to schedule return services due to parts availability.Needs More Work ; ordrng 1 W10870751 (Stator) and 4 WPW10253476 (Scres)s and 1 WPW10544980 (Rotor) and 1 W11253212 (Screw (Mounting)) and 1 W10901175 (Outer Tub) and 4 W11415987 (Shocks)s and 1 2Techs2HoursAUTHO"

Arrived on site and inspected both ff and freezer gaskets and found both were sagging causing air leaks and excessive condensation inside the unit. I also used the silicone to seal the air gaps in the cabinets.Unit now closing properly.Customer satisfied.JOB COMPLETE

Arrived on site for microwave with no power. Upon further inspection tested power from outlet and found sporadic voltage readings between 0.3-128V. Sparks were coming from the outlet. Upon further testing found no error codes, but interlock switches malfunctioning. Reassembled and tested unit with an extension cord and a different outlet. Unit is fully functioning as designed at this time. Informed customer they would need an electrician to take a look at the outlet before continuing use. Call complete."

"Arrived on site for a refrigerator that is still having issues with defrost. Inspected unit and work area. Spoke to PR and was advised that based on all the repairs we?ve made, we would need to order the evaporator thermistor as well in addition to the control and UI. ; ordrng 1 WPW10384183 (thermistor)"

Arrived onsite for refrigerator with no ice production. Upon inspection I found FC left = 3 FC right = 2 RC = 36 I was not able to remove the ice maker I suspect the fill tube is frozen. I accessed the rear of the unit where the inlet tube goes into the frame. I removed the tube and attempted to steam out the tube. I was not able to steam out the tube. Steam would build up and shoot back at me. I called techline and while waiting I attempted to steam the fill tube from the front and wiggle the ice maker assembly. I was able to get it to wiggle but not break free. I spoke to techline and they advised steaming out the tube and freeing the ice. I am not able to get the ice maker free. I advised the customer that we will need to R/S and return with parts that might help with the ice building up. I devised the customer to unplug or power off the unit at least 24 hours before our next visit to ensure the ice at the fill tube is melted. Techline SR#7730985325. Office to R/S due to part availability. ; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)

"Arrived on site for led not working / wont goes on and off ice and water not dispensing LIGHT-LIGHT NOT WORKING, DISPENSER-NOT DISPENSING ANYTHING. Called GE tech line and explained reoccurring issues. Tech line immediately referred me to part WR23X29170 (door switch -pair) and explained this should resolve the issue. Removed door switches and installed new switches. Tested doors to ensure lights came on and off. Operating as designed. Tested water and ice dispenser. Both operating as designed. Job completed."

Arrived onsite for to install previously diagnosed parts. I found the unit is still connected to a junction at the wall. I advised the customer that I would not be able to disconnect the junction not being a licensed electrician. I also found the unit to have excessive grease build up which could affect the situation I will need to resubmit for autho. Office to R/S ; ordrng 1 AUTHO/SEENOTES (Autho/see notes)

Arrived onsite for dryer heating but not spinning. Upon inspection I found the belt broken and there was an error code for shorted thermistor. I found the inlet thermistor on the blower housing shorted. ; ordrng 1 W11162091 (Belt) and 1 WP8577274 (Thermistor)

Arrived on site for a washing machine that is making a clicking sound as it agitate. Inspected unit and work area. Remove the bottom cover and found the shifter not connected to the cam. Unit will need a new actuator for repair. Zip tied current shifter to cam until we get the part. Office will need to contact the customer about a reschedule date due to an out of stock part.; ordrng 1 W10913953 (actuator)

"Arrived on site and inspected GE washer making a loud banging noise during spin cycle.Confirmed the complaint and found the belt is shredded and causing the loud banging noises.The timer and know were also defective.Ordering the belt, timer, knob to complete the repair.Needs more work.; ordrng 1 WH1X2026 (BELT) and 1 WH12X10033 (TIMER) and 1 WH11X10015 (TIMER DIAL) and 1 WH1X2754 (TIMER KNOB)"

"(CS) Arrived on site for washer not cycling correctly. Upon arrival found all components except the drain pump working. Found drain pump wire harness broken. Rewired drain pump harness. Reassembled and tested unit found unit fills, agitates and drains as designed. No leaks during or after repairs. Call complete."

Arrived on site for refrigerator that?s not making ice or dispensing cubed ice. Inspected unit and work area. Confirmed customer complaint that the unit is only dispensing crushed ice and found the dispenser still annoyed broken in the back causing the issue. Check the icemaker and found that the icemaker motor would not turn. Replaced ice maker and solenoid and tested unit. Unit began to run and work as designed. Call complete.

"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit valves clogged. Replaced valve and tested with no issues.Complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit making ice but overfilling drain. Replaced drain pump and sensor. All functions returned. Complete"

"Arrived on site to inspect unit for not cooling. Upon inspection found the compressor not working and clicking, replaced start device and capacitor and found the unit started running correctly. All functions returned. Complete"

"Arrived on site and replaced control board diagnosed by previous technician and added missing screws. Dishwasher Will begin a cycle and all control panel buttons are operating normally, sent two videos to PR, job complete"

"Arrived on site and replaced damaged handle and knobs, took one picture, job complete"

"Arrived onsite for unit not having power. Tested unit. Unit had power, but would not heat. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete. No email on file"

"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, reset the current actuator to provide customer with some possibility of operation but a new one will be needed to make a permanent repair; ordrng 1 W10913953 (Actuator)"

Arrived on job for complaints of door not staying closed. Adjusted striker so the door will hold closed until customer opens.

Arrived on site for a dishwasher that won?t power on. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the machine. Sounds proper voltage. Tested voltage going to the user interface and did not find the proper voltage. Replaced control and tested unit. Unit began working as designed. Call complete.

"Arrived back onsite for the same issues with the ice maker motor not working. Unit was receiving the necessary voltage, but the dial was not moving or cycling causing the malfunction.The correct Ice maker was ordered but didnt arrive in time for the service call.Non complete thread notified on the issues.Parts located an ice maker and will schedule the customer for first available.Needs more work ; saved tckt"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=60 degrees & RC=61 degrees. I placed my gauges into the unit and tested pressure and found the unit with low pressures. I inspected the system for leaks and found none. Inspected the evaporator for leaks and found none. I advised the customer that there is a leak somewhere in the system and I cannot find it which means its somewhere inside and the unit is not repairable. I offered to add more refrigerant to the system and bumped the low side until the system pressures were normal. I advised the customer that the unit will lose refrigerant again, just dont know how long it will hold up. Customer advised that they will purchase a new unit. No water connections to the unit. Job completed."

"Arrived on site to inspect unit for not cycling correctly, upon inspection found the units drain hose was too far down in stand pipe, realigned and tested. Complete"

"Arrived on site to inspect unit for not finishing cycle, upon inspection found the unit unplugged with water in it, plugged in unit and it drained correctly. Checked for all functions and found no issue. Overload and unbalanced codes are present. Cleared codes. Complete"

"Arrived on site and replaced dented kickplate and retainers, job complete"

Arrived onsite for dryer making abnormal noises. Upon inspection I found the noise coming from what seems to be the front of the unit. Ordering wheel and repair kit for return trip. ; ordrng 1 WPW10211915 (Wheel) and 1 4392067 (Repair kit)

"Arrived on site to diagnose dryer that customer says is not stopping when the door is opened. Found door switch paddle broken, but switch is in closed position and still runs. Ordered door switch. Office to schedule when we have part and part for washer. ; ordrng 1 WP3406107 (Door switch)"

"Arrived onsite for door to unit having damage. When looking at the door, also noticed that the handle was missing. Need to return with the door panel, and put handle on order. Ordered part. Office to reschedule ; ordrng 1 W11391973 (HANDLE)"

(Tw) On-site for microwave sparking. C/S he only saw sparking once and it hasnt duplicated since. Disassembled and found unit had a cracked diode. Replaced diode. Tested a few times by heating up a cup of water. Functioning as designed. Informed customer to remove metal tray that came with unit if not needed to prevent any unnecessary damage in the future. Call complete.

"Arrived on site to diagnose a refrigerator that is not cooling. Compressor not starting so I installed new cap and start device. Found no change, and Compressor, drier, and harness will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 W11396386 (Harness)"

"I arrived on site for a dishwasher that was not getting water. Upon arrival the customer stated that he had his sink serviced and then afterwards the dishwasher no longer functioned correctly. Upon further inspection I found the tab to the toe plate missing and the heating element warped/rusting. I put the unit into diagnostics mode and found stored error code F8E1 Slow drain. I cleared the error codes. I then ran a test cycle and found that the unit would fill with about two or three table spoons of water only and then dry run. I turned the water off at the wall and removed the line from the valve. I then sprayed the water into my bucket and found good pressure. I then reinstalled the line and put it into diagnostics mode again. I checked voltage to the valve and found it good. This indicates a faulty valve. I informed the customer that he has a bad valve and heating element, but he may also have a faulty sump and motor due to him dry running it for a cycle.

Arrived onsite for unit not locking to advance I. The cycle to spin. Looked at the unit and he lock light was blinking constantly. Change out the lock to the unit. Tested unit in diagnostics. Unit tested good. No leaks at this time. Also the plug is sharing power on a outlet with the refrigerator. Let customer know that the unit needs to be a dedicated outlet by it self or the unit may experience more issues with the controls. No other issues at this time. Job complete

Arrived onsite and found unit would only spin impeller during a spin selection due to gears in gearcase slipping all other functions appear to be operating properly. Ordering gearcase and returning with other parts just in case. ; ordrng 1 W11454734 (Gearcase)

"(CS) Arrived on site for refrigerator not cool, upon arrival found the unit unplugged. After restoring power I found Compressor amps .83. Found low side and high side psi at -15/98. Found no refrigerant left in system. Upon further inspection found a lot of us dye in the evap coil section of rc. Office will need to reschedule once Availability of parts is known. ; ordrng 1 W10832994 (Compressor) and 1 W11116006 (RC evap) and 1 WPW1014375 (Uv drier) and 1 WPW1014375 (Access valve)"