Near Lakeway, TX 78738
Kevin
Job Details: 11/13/2019
DISHWASHER KITCHENAID KUDP02CRBL1 "Arrived on site and replaced overlay diagnosed by previous technician, after replacement dishwasher is now operating normally, call complete"
Near Austin, TX 78753
Joseph C.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for “not washing” complaint. Inspected unit and found pump/motor assembly faulty. Removed and replaced pump/motor assembly. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/13/2019
REFRIGERATOR GE PFSS6PKXESS "Arrived on site for refrigerator developing ice in bottom of fresh food section. Inspected unit and work area. Found water coming RC evaporator. Gained access to evaporator assembly and found evaporator drain line frozen. Found unit will need heat prob kit to correct failure. Thawed drain line and installed heat prob kit. Tested drain operation, all tested good. No water leaks present.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL ET18NKXAW01 "Arrived on site for refrigerator door unleveled. Inspected unit and work area. Found RC door not sealing at top. Found door bowed out at top. Adjusted door and tested door operation. Turned cooling on and inspected cooling operation. All tested good, no water leaks detected. Office to process payment.; ordrng 1 OFFICETOPROCESSCREDITCARD (ON FILE)"
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW8620HC0 Arrived on site and found unit intermittently responding to input and will sometimes freeze up. Called tech line and spoke to Kathy #7726364937. Need to replace the console and main control and they have to come from Plainfield Indiana to ensure most current software in both components. They will need to be replaced at the same time. ; ordrng 1 CNOTE (PART PREFERENCE) and 1 W11318752 (HARNESS) and 1 W11322880 (CONTROL) and 1 W11327395 (CONTROL)
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2019
REFRIGERATOR LG LFC21776ST Arrived on site and removed control and installed original. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived on site and installed new external pump. Plugged unit into pump to prevent possibility of flood if pump were to ever fail in the future. Tested operation and found unit working properly with no leaks detected. I recommended customer have a plumber install a check valve at the connection for the drain line due to it sharing the same connection as the dishwasher as it can cause back flow and can cause premature failure of pump. Job complete
Near Woodway, TX 76712
Dylan T.
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dry not stopping found bad timer replaced part ran unit all worked great
Near Moody, TX 76557
Dylan T.
Job Details: 11/13/2019
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite customer complained the unit was noise bad sump assembly took old one out put new one in ran unit no leaks all lines are dry
Near Austin, TX 78704
David Z
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to inspect a fogging washer door. On arrival was informed it was not due to fogging it was due to scratches on the glass on delivery. Verified scratches and scrapes on the outside of the clear insert. Ordering 1 W11325577 door clear insert. Return visit scheduled for Tuesday 11/19. ; ordrng 1 W11325577 (DOOR GLASS)
Near Austin, TX 78746
David Z
Job Details: 11/13/2019
DRYER WHIRLPOOL WED5620HW1 Arrived at address listed for dryer complaint. This is the corporate office for the parent company and not the property with the unit. Property is in San Antonio. Company informed to contact Whirlpool and provide accurate address information so a dispatch can be sent in that area. Call complete.
Near Austin, TX 78701
David Z
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install previously diagnosed parts. Installed new door and installed shelves. When removing plastic film, found a scratch by handle area. Need to order another door. Ordered new door and name plate. Office to reschedule when new door arrives.; ordrng 1 W11223753 (nameplate) and 1 W11301144 (dor-fip)"
Near Bastrop, TX 78602
Cliff
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed start device on compressor. Replaced start device and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78753
Cliff
Job Details: 11/13/2019
DRYER WHIRLPOOL MGDC555DW3 Arrived on site to diagnose a dryer that is not drying properly. Tested unit and found external vent and clogged. Advised homeowner of issue and homeowner will need to have vent cleaned to complete repair.
Near Pflugerville, TX 78660
Cliff
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW7000DW0 Arrived on site to replace console for washer. Replaced part and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/13/2019
WASHER LG WT5101HW "Arrived on to replace lid, cover, dispenser, and detergent assembly after replacing parts unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/13/2019
DISHWASHER GE GDT635HSM0SS "Arrived on site for customer complaint of unit not draining, found KB did not plug in drain pump after replacing pump, I plugged in drain pump, unit tested good."
Near Bastrop, TX 78602
Cliff
Job Details: 11/13/2019
MICROWAVE LG LMV1762ST.BSBELGA Arrived on site to diagnose a microwave that is not heating. Found main control shorted out. Replaced control and tested unit. Found all is functioning properly at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/13/2019
RANGE GE JTS5000SN1SS "Arrived on site for customer complaint of unit not being loud enough for customer to hear the timer when cooking was done. I called GE tech line, they said this is normal operation, customer was told by GE she would not be responsible for service fee even if this was a customer instruct situation."
Near Round Rock, TX 78681
Arthur B.
Job Details: 11/13/2019
OVEN WHIRLPOOL WOC97EC0HZ03 Arrived onsite for customer complaint of wall microwave/oven combo UI panel not coming on. Powered cycled unit and display came on. Entered diagnostics and found error code F6E1 (Stuck UI Button). Cleared error code and reset computer. Setup unit along with WiFi connection using customer downloaded app. Unit now works as designed. No other issues found.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/13/2019
DRYER WHIRLPOOL MEDB835DC4 "Arrived on site for customer complaint of air flow error code, found unit tested good if I removed the vent hose, instructed customer to have vent cleaned."
Near Austin, TX 78759
Wesley
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KBFS20ECMS00 Arrived on site and charged 109.20 for icemaker and 159.99 for labor. Unit is now operating as designed after replacing icemaker. Had stopped calling for water.
Near Driftwood, TX 78619
Brandon
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not working, ice and water not working, deli drawer board not working, UI panel not working. I replaced faulty UI panel, also found faulty power supply board, and main control in back to be faulty. Ordering controls, and bringing back deli control just in case. ordrng 1 WPW10624574 (cntrl-elec)"
Near Killeen, TX 76542
Al
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect right refrigerator door closing issues.Tightened the screws.Customer satisfied with service.All water lines were dry at the time of service.Unit now works to customers satisfaction.Job complete
Near Austin, TX 78731
Wesley
Job Details: 11/13/2019
WASHER LG WM4370HKA Arrived onnsite and installed new drain. All checks good. No leak from bellow. Advised customer on use and care.
Near Austin, TX 78758
Wesley
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onnsite and installed doors to repair cosmetic damage. All checks good.
Near Georgetown, TX 78626
Tyler B.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for unit with f9eo. Found wires in back incorrect and loose, corrected and tested good"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Arrived on site for no ice. Found clip plug loose. Connected and tested good
Near , TX 78681
Tyler B.
Job Details: 11/13/2019
RANGE WHIRLPOOL GR563LXSS1 Arrived on site for sharp edge on vent advised new one will be just as sharp. Recommend a edge projector to add the edge
Near Austin, TX 78729
Tyler B.
Job Details: 11/13/2019
WASHER WHIRLPOOL LST8244DZ0 Arrived on site for lid switch replacement. Replaced switch and tested good
Near Briarcliff, TX 78669
Andy
Job Details: 11/13/2019
WASHER MAYTAG MVWB725BW0 Arrived on site for washer with rust and error codes. Upon arrival customer informed me that issue is rust and that unit had no error codes. Found that rust issue is cosmetic. Skyped Office and found that cosmetic is not covered. Informed customer and instructed on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/13/2019
DISHWASHER FRIGIDAIRE FFCD2413US "Arrived onsite for unit not draining, removed unit and found pump not running, found voltage. Replaced pump and tested good, no leaks on site"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived onsite for unit not lighting properly and back left burner with no adjustment, replaced caps and solved igniting issue, but unit will need burner valve to complete ; ordrng 1 WPW10279614 (valve-brnr)"
Near Lampasas, TX 76550
Al
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WMH53521HZ2 "Arrived to inspect microwave sparking inside.Ran unit with water cup and confirmed 2-3 seconds into heating, the unit sparks from inside the waveguide.Called Whirlpool Safety line and spoke with KENT.Advised WST of issues and was given SR# 7726324427.Job complete Job complete"
Near Killeen, TX 76542
Al
Job Details: 11/13/2019
DRYER SAMSUNG DV419AEW/XAA Arrived to inspect dryer not drying properly.Tested the unit and found the customer needs to select a cycle and advance the temperature control setting to very dry on heavier loads.Unit works as designed
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for control replacement. Control was replaced month prior, board not needed, replaced thermistor and tested good"
Near Georgetown, TX 78626
Tyler B.
Job Details: 11/13/2019
RANGE FRIGIDAIRE FFGF3052TS "Arrived on site for unit smelling, found igniter bad, replaced igniter and tetsed good. No gas leaks on site"
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/13/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for long dry times. Inspected unit to find rear drum seal is coming loose and allowing heat to escape from drum. Corrected drum seal and tested unit. All operations are correct and venting is clean.
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site or no cool condition. Inspected unit to find the lights were on and the display was on but nothing was functioning. Cycled power off for five minutes to clear control board. Reapplied power and all operations are now normal. All water connections are dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/13/2019
OVEN WHIRLPOOL RMC305PVS01 Arrived on site for unit that will not heat consistently. Customer informed me that The temperature sensor has recently been replaced. Removed power from unit for approximately five minutes. Tested temperatures to find them consistently 25° too hot. Calibrated oven temperature.
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/13/2019
WASHER MAYTAG MVWB765FC3 "Arrived on site for noisy operation. During agitation, every time the rotor switches directions, there is a very distinct clack sound. It is either the rotor or the gear case. Will order and replace both. Office will locate parts and reschedule job.; ordrng 1 2HOURJOB and 1 W11134159 (GEARCASE) and 1 W11260238 (ROTOR)"
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WOC54EC0AS03 Arrived on site for no operation. Found unit with except no commands. Reset breaker for five minutes and unit now operate properly.
Near Austin, TX 78745
Robert
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW4955HW1 arrived on job for complaints of not draining. Tested unit. Found error F8E1 long drain code. Ordered part. Office to reschedule.; ordrng 1 WP353244 (pressure switch hose)
Near Austin, TX 78703
Scott
Job Details: 11/13/2019
DRYER MAYTAG MED3500FW0 Arrived on site for loud noisy dryer . Found rocks and other stuff in felt and Bobbie pin in blower housing . Cleaned out foreign debris . Unit is much quieter then before . No lint build up after service . Job complete .
Near Austin, TX 78702
Scott
Job Details: 11/13/2019
OVEN KITCHENAID KOCE507ESS08 Arrived on site for oven making rattling noise . Ran diagnostics and found cooling fan scraping and making a lot of noise . Replaced blower motor. Preheated oven all checks normal and quiet . Job complete .
Near Kyle, TX 78640
Robert
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on job to replace freezer door. Replaced freezer door. Tested unit. Unit test good.
Near San Marcos, TX 78666
Robert
Job Details: 11/13/2019
DRYER WHIRLPOOL WED5620HW0 "Arrived on job for complaints of dryer making noise. Tested unit, found a loose blower wheel. Re attached blower wheel. Tested unit, unit test good. Job complete"
Near Manchaca, TX 78652
Robert
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WMH53521HZ Arrived on job for complaints of fan rattling. Tested unit. Found that flapper and fan were working correctly. Issue was on builder side for the air vent noise issue. No issues at this time. Job complete
Near Austin, TX 78748
Robert
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on job for complaints of unit keeps running, unless shut off manually. Tested unit, Found that timer was burned out. Replaced timer. Tested unit, Unit test good. Job complete"
Near Austin, TX 78749
Robert
Job Details: 11/13/2019
OVEN KITCHENAID KOCE507ESS07 Arrived on job to replace UI Control panel. Replaced UI control panel. Tested unit. Unit test good. Job complete
Near Seguin, TX 78155
Richard
Job Details: 11/13/2019
WASHER MAYTAG MVWB835DC3 "Arrived onsite for the washer making noise, Washer was placed into diagnostics, tested agitator , noise was coming from coins under agitator plate, coins were removed and washer was retested, No noise from agitator and it spun correctly. Ran another diagnostic with no errors. Complete"
Near New Braunfels, TX 78132
Richard
Job Details: 11/13/2019
DRYER MAYTAG MEDB835DW4 "Arrived onsite for the dryer tripping the breaker. Ran diagnostics, tested the voltages (251 AC) , checked if timer for drying cycle was working correctly, airflow was not blocked and working, instructed customer on use of machine. Complete"
Near New Braunfels, TX 78130
Richard
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for the dryer making a noise, during testing we could not duplicate the noise, advised customer to look out for further sounds and document and record the sounds and give us a call to come back. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not turning on. Upon inspection found that the control panel is not responding. Checked for power and it’s good. Took top panel off and ACU is working good. Replaced control panel with new and washer tested good and no leaks detected.
Near Georgetown, TX 78628
Paul
Job Details: 11/13/2019
REFRIGERATOR MAYTAG MFI2670XEM2 Arrived onsite to replace the previous diagnosed parts. I replaced the drain tube and removed the ice from the bottom of the FC and from the drip pan.
Near Austin, TX 78717
Paul
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher with a scratch. I found the front panel scratched. I replaced the front panel. Call complete.
Near Georgetown, TX 78628
Paul
Job Details: 11/13/2019
FREEZER WHIRLPOOL WRX988SIBM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the ice maker and tested the unit. The ice maker harvest cycle completed and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78626
Paul
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived onsite for the dishwasher with a leak coming from underneath. I checked stored error codes and found an F9E1. I found the diverter leaking. The pump and motor need to be replaced. I replaced the pump and motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Spring Branch, TX 78070
Luis
Job Details: 11/13/2019
REFRIGERATOR ELECTROLUX E32AF85PQSE 832-373-8517 Arrived on site for drawer issues. Found basket wire bent causing drawer not to slide out from frame found some damage to frame. Ordering a new basket and drawer; ordrng 1 297288803 (FRAME) and 1 297297501 (BASKET)
Near New Braunfels, TX 78130
Luis
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for faulty emitter and receiver controls. Installed new controls ran diagnostics test 15 passed showing bin present and not full.
Near Spring Branch, TX 78070
Luis
Job Details: 11/13/2019
REFRIGERATOR ELECTROLUX E32AR85PQSE "Arrived on site for handle issues. Found desert screw not secured to door,removed handle installed set screw correctly to door,installed handle tested door operation 7nit working as designed"
Near Austin, TX 78748
Luis
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install parts previously diagnosed. Installed a new control and ice box fan,powered unit on ran diagnostics test 12 passed,test 36 good air flow,test 57 ran through a harvest and passed ran fill test passed."
Near New Braunfels, TX 78132
Luis
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for a failed compressor. Removed failed compressor installed a new compressor and starter. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered under AUTHO WMTGA00EPL1
Near New Braunfels, TX 78132
Luis
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site for cooling issue. Found evaporator fan motor not running,good frost pattern,installed a new fan motor,fan powered on air flow entering fresh food compartment"
Near Leander, TX 78641
Lou
Job Details: 11/13/2019
WINE COOLER WHIRLPOOL WUW35X24DS02 "arrived on site to inspect wine cooler sensor issues. Upon further inspection, I found the unit with the toeplate off and the door switch hanging down. I reinstalled the door switch to the toeplate then reinstalled the toeplate. Powered the unit on and it operated as designed. Job completed. I contacted the builder and advised of my findings and repairs."
Near Austin, TX 78739
Luis
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for no ice. Ran diagnostics ice box fan not running,removed evaporator cover found power to fan motor,found fan motor seized diagnosed failed fan motor. Installed new motor,ice box fan powered on good air flow to ice compartment."
Near Austin, TX 78717
Lou
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "No service done to the unit as customer had the unit unplugged and defrosted. Customer did not know where condensation/frost was built up and was to,d by another appliance company to unplug and allow to defrost and unit would be okay. Advised customer what to look for if they notice temperature drops or ice not making. No charge for info."
Near Leander, TX 78641
Lou
Job Details: 11/13/2019
DRYER MAYTAG MEDB725BW0 "arrived on site to install previously diagnosed and ordered parts. Due to the drum belt and the drive belt fraying I removed and replaced both belts and tested. Unit operated as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 "arrived on site to inspect microwave tripping the breaker. Upon further inspection, I found the unit sitting on the dining table. Using an extension cord, I powered the unit and tested the convection mode. I found that the convection element was operating but the fan was not. I tested voltage to the fan and found none. I advised the customer of my findings. I am ordering the convection fan assembly and due to it being PSP, the office will schedule return service and ordering a CNOTE-LSO PER CUSTOMER RE. I will return with all prescreened parts. Unit was left on the table per customer request. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10571554 (CONVECTION FAN ASSEMBLY )"
Near Andice, TX 78628
Lou
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site inspect microwave door damage. Upon further inspection, I found a small dent in the bottom left corner of the door. I removed and replaced the door and tested. Unit operated as designed. Job completed. Customer not available to sign receipt."
Near Hays, TX 78610
Leonardo
Job Details: 11/13/2019
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for oven not igniting. Test unit and found ignitor for bake disconnected. Secured connection test unit an pre heated oven to 350 job complete.
Near Leander, TX 78641
Lou
Job Details: 11/13/2019
OVEN WHIRLPOOL WOD93EC0AS03 "arrived on site to inspect oven temps. Upon further inspection, I tested temps in the upper oven and my readings were 359, 361, 339, 360, 347 for an average of 353. I tested temps in the lower oven and while testing, it took a long time for the display to show a temp change. I removed and replaced the lower sensor and retested and my temp readings were 383, 343, 391, 320, 353 for an average of 358. Advised customer of my findings and repairs. Job completed."
Near New Braunfels, TX 78132
Leonardo
Job Details: 11/13/2019
COOKTOP KITCHENAID KICU569XBL00 Arrived on site to test unit for f47 error code. Test unit and found bad modules and display. Spoke with Selina got an approval replaced all 3 parts programmed unit and unit test good job complete
Near Hays, TX 78610
Leonardo
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for no display. Found unit working as designed customer needs service for range and dishwasher. Job complete.
Near Kyle, TX 78640
Leonardo
Job Details: 11/13/2019
RANGE WHIRLPOOL WEGA25H0HZ0 Arrived on site to test unit for display not taking commands. Test unit and cleaned console and unit working as designed. Advise customer to clean console job complete.
Near , TX 78610
Leonardo
Job Details: 11/13/2019
MICROWAVE AMANA AMV2307PFW2 Arrived on site to test unit for error code and unit not starting. Test unit and found door switch of switch holder. Secured switch test unit and unit test good job complete.
Near New Braunfels, TX 78132
Leonardo
Job Details: 11/13/2019
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for unit not starting g. Test unit and found unit not draining. Removed drain motor and found glass stuck. Removed glass test unit and unit test good job complete.
Near Lockhart, TX 78644
Leonardo
Job Details: 11/13/2019
DISHWASHER GE GDF520PGJ0WW Arrived on site to replaced ui and harness and flood switch. Replaced all parts test unit and found power working correctly at this time. Also found white wire getting 115 volts and black getting 119. Advised customer he will need electrician to fix wire for power going to unit fix job complete
Near Buda, TX 78610
Leonardo
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit not draining. Test unit and found something stuck on the drain motor. Removed drain motor and found glass stuck in drain motor. Removed glass test unit and unit test good no leaks present at this time unit draining as designed.
Near Austin, TX 78744
Kevin
Job Details: 11/13/2019
REFRIGERATOR FRIGIDAIRE FFSS2614QS "Arrived on site and inspected refrigerator and found if you operator fan is disconnected from harness, there is a lot of frost buildup. Also found food items in freezer are keeping the door from closing properly. Took pictures. Customer will need to remove all food from refrigerator, completely defrost freezer by disconnecting power for 36 to 48 hours and once frost is clear do not overpack refrigerator again. No water leaks from connections at time of service, job complete."
Near Austin, TX 78736
Kevin
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site and customer has a video of the right hand side of the door, in the video you can see a drip falling every 15 to 20 seconds falling from Above the middle of the height of the dishwasher. Water is not running down tub vertical surface. Found a water trail toward The top on the right hand side. Took one picture. Interior door panel also has abrasions where it has made contact on the corner against tub. Found that The tub is twisted, uninstalled it and repositioned and door is closing straighter. Requested the customer continue to monitor it, no water leaks from connections at time of service, job complete."
Near The Hills, TX 78738
Kevin
Job Details: 11/13/2019
RANGE WHIRLPOOL RBD306PDB "Arrived on site and found whirlpool has supplied customer with glass, after replacement oven is now safe to use, job complete"
Near Austin, TX 78739
Kevin
Job Details: 11/13/2019
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site and found inlet valve has failed, recommend replacing valve and after replacement icemaker is progressing through cycle normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Kevin
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and found no interior LEDs lit, ice dispenser is unresponsive, water dispenser is unresponsive, pantry user interface is unresponsive. Replace control boards diagnosed by previous technician and this has no effect. Spoke with tech line and they requested that pantry user interface be inspect it further and found it is shorting out, The receptacle for it in the door is full of water, took one picture. Tech line recommends replacing pantry user interface, the left pantry door, and having harness between door and refrigerator cabinet on hand. No water leaks from connections at time of service; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS) and 1 WPW10769076 (PANTRY UI)"
Near Austin, TX 78738
Kevin
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW92HEFU0 "Arrived on site and found dispenser reservoir is not allowing detergent to flow out. Customer is not going to use the dispenser, they do not wish to purchase a replacement at this time. Charge Diagnosis only"
Near Austin, TX 78739
Kevin
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site and found left side of handle is loose, adjusted bolt on the door and tightened set screw and handle is now attached properly. no water leaks from connections at time of service, job complete"
Near Austin, TX 78753
Joseph C.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for “noisy operation” complaint. Customer did not want to proceed with repairs. Spoke with CS and would like to cancel call.
Near Austin, TX 78723
Joseph C.
Job Details: 11/13/2019
DRYER WHIRLPOOL WED85HEFC2 "Arrived on site for “noisy operation” complaint. Inspected unit and found bent shaft on motor and broken blower wheel. This wire drum wheels unevenly. Removed and replaced motor, blower wheel, drum wheels and placed pads under motor mounting pad. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78721
Joseph C.
Job Details: 11/13/2019
WASHER MAYTAG MVWC465HW2 "Arrived on site for “broken agitator” complaint. Found that complaint was actually that the drum was sitting crooked in unit. Unit is level. Ordering new suspensions. Return for repairs on 11/15. No leaks detected, at time of service.; ordrng 1 W11217817 (suspension)"
Near Austin, TX 78724
Joseph C.
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4800XQ0 "Arrived on site for “drum not turning, but heating” complaint. Inspected unit and found motor shaft broken and belt torn in two. Blower wheel damage resulted. Removed and replaced blower wheel, motor and belt. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/13/2019
WASHER LG WM3270CW "Arrived on site for LG washer shaking badly on spin cycle. Performed diagnostics mode and monitored test operation, found soap suds buildup in unit. found when draining water was back flowing into unit. Pulled washer out and found drain pushed all the way down drain. Corrected drain line, fault could possibly case suds issue as well. Opened washer and inspected springs and shocks. Spoke with customer on drain line and cleaning cycle. All tested good, no water leaks detected. No charge for today’s service."
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/13/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site for washer estimate cycle time changing durning cycle. Performed diagnostics mode and checked fault code history. Found fault code F0-E3 overload and F2-E1 stuck key. Performed encoder test and found all keys passed. Ran automatic test cycle and found cycle complete. Ran manual test cycle and switch back and forth to agitation and spin cycle. Inspected gearcase and stator assembly. Inspected agitator and found coin caught in basket creating friction. Ran rapid wash and monitored complete cycle and it completed as designed. Called Whirlpool tech support and spoke with David. Went over service performed. He stated that it is complete normal for time to change and if load is unbalanced it will take longer to balance load. (7726362712). All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previous diagnosed parts. Removed ice maker assembly and disassembled. Reassembled ice maker assembly with new parts. Installed and tested ice dispenser. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KSRL25FTST00 Called customer to inform my ETA and she stated that she canceled last Friday.
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for dishwasher door falling down. Inspected unit and work area. Tested door operation, pulled unit and inspected and springs. Found friction pad on right side had broken. Replaced pad and tested door. Performed diagnostics mode and tested operation. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KSRS25RSBL01 "Arrived on site for refrigerator dispenser panel not setting flushed. Removed panel and inspected. Found plastic clips broken. Attempted to add to side tape and found still bowing in center when added 2 side tape. Found center still going out contact the service manager. Informed customer that we would be contacting her. All other operations tested good, no water leaks present.; ordrng 1 SEENOTE (ATTN CHASE)"
Near Liberty Hill, TX 78642
James
Job Details: 11/13/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. I found no heat from elements. Verified voltage and found no voltage to L2 at outlet. Instructed of finding and recommended licensed electrician repair circuit. Job complete
Near Cedar Park, TX 78613
James
Job Details: 11/13/2019
REFRIGERATOR FRIGIDAIRE FFSS2614QP6A Arrived on site and tested operation. I found no water flowing through filter base. Installed new and tested. I found water now not flowing to dispenser. Tested at connection at base of freezer door and found no flow. Installed new valve and tested operation. Water is now flowing through dispenser and all functions test good. Job complete
Near Leander, TX 78641
James
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Unit held vacuum for 20 minutes. Charged with 5oz 134a and tested for cooling. Unit cooling and has good frost pattern. Job complete"
Near Waco, TX 76710
Dylan T.
Job Details: 11/13/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived onsite for customer complaint was unit door not closing all the way. Found food was making the door nit close all the way showed the customer what’s wrong with the unit all lines are dry