Near Austin, TX 78717
Lou
Job Details: 11/14/2019
DRYER WHIRLPOOL WED5300VW0 "arrived on site to inspect dryer not operating. Upon further inspection, the customer advised that the unit will heat, but the drum doesn’t turn. I found that the drum belt had jumped off the pulley wheel and was wedged in between the wheel and pulley arm. Also found that the drum belt was badly frayed and will need to be replaced. Also found the drum rear seal was torn and causing the drum to rub the rear panel.. I advised the customer the quote is good for 30 days and if they decided to go forward with the repair to contact our office to schedule. No lint observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 11/14/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and sound customer is experiencing consul jumping around, touch panel intermittent. Oven is still heating and operating normally though. This is due to a pending software update tech line says is still being finalized. Recommended that customer connect oven to Wi-Fi when software update is available oven will correct itself. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 11/14/2019
MICROWAVE WHIRLPOOL WMH73521CS3 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations, before I removed the old control to install a new one, I found that the control sent with me today was the wrong part but in the correct packaging. I contacted the office and advised of the issue. I am ordering another control and CNOTE-LSO and scheduled return service for 11/18/19. Unit left unplugged for safety.; ordrng 1 CNOTE (LSO) and 1 W10860347 (cntrl-elec)"
Near Austin, TX 78748
Kevin
Job Details: 11/14/2019
DRYER AMANA NGD4655EW2 "Arrived on site and found dryer is heating and tumbling but there is no airflow through lint screen, removed vent hose and airflow returns. Customer has paid a vent cleaning company and they have visited but not corrected the issue yet. Recommended to customer that they be called back to correct issue. Showed customer how to verify good airflow once it is properly cleared. No lint in dryer at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 11/14/2019
MICROWAVE WHIRLPOOL MMV6190FZ3 "arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet for voltage and got 121V. I removed the unit from the wall and removed the cover. I tested the fuse and it was good. I tested all of the thermostats and found the cavity thermostat open. I verified ohms at the switches. I am ordering the cavity thermostat and convection fan assembly (chamber) and will return with all prescreened parts. Scheduled return service for 11/19/19. Unit was left on the floor in front of the cabinets per customer. ; ordrng 1 W10654514 (thrmst-fix) and 1 W10665531 (chamber)"
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/14/2019
DRYER WHIRLPOOL WED6600VW0 "Arrived on site and inspected dryer and found start button will not react when it pressed. Disassembled consul and removed consul control board and found membrane on start button has a plastic piece that has broken off and is moving freely. Plastic piece is what engages button on control panel. Reset it into location and dryer will start for the time being. Plastic is on order a bowl, consul is no longer produced. Customer may attempt to find it on their own as a used part.
Near Austin, TX 78754
Joseph C.
Job Details: 11/14/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “unit not powering on” complaint. Inspected unit and found F5E1 error code. Removed and replaced lid switch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78723
Joseph C.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Arrived on site for “frosting at back of freezer” complaint. Inspected unit and found freezer door gasket not mating with cabinet face. Utilized heat gun to reshape gasket to normal shape and now fits to cabinet face. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78751
Joseph C.
Job Details: 11/14/2019
RANGE MAYTAG MGR6600FZ1 "Arrived on site for “both front burners not igniting” complaint. Inspected unit and found both front ignitors not mating correctly with burner burner caps. Removed and replaced both front burner heads and caps. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78751
Joseph C.
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for “dented freezer door” complaint. Per my previous diagnosis, removed and replaced freezer door. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 11/14/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site for “keeps tripping breaker during spin cycle” complaint. Inspected unit and found zipper pull to be stuck in drain pump. Pump had shorted and tripped breaker. Removed and replaced drain pump. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for “tripping breaker, during cycle” complaint, inspected unit and performed test cycle. Unit is performing as designed. Suggested to customer to attempt wash with unit plugged into disposal receptacle and in another 15 ampere breaker, to see if unit will trip known good breakers. If they don’t trip, recommend replacing dishwasher breaker. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details: 11/14/2019
DRYER MAYTAG MEDB765FW0 Arrived on site for “dryer door will not stay closed” complaint. Inspected unit and found door sprung. Adjusted door and tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/14/2019
OVEN GE JT3000SF3SS "Arrived on site to install previous diagnostics parts. Removed oven to gain access to cooling fan and sensor. Removed failed sensor and fan, installed new. Installed unit and powered on. Tested cooking operations and fan. All tested good.
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/14/2019
DRYER AMANA NED4600YQ0 "Arrived on site for dryer heating but dryer clothes. Performed temperature test and found temperature reaching up to 225° with vent on and dropping to 174°. Removed vent from dryer performed temperature test, found temperature reaching 179° and dropping to 101°. Ran unit and looked outside of home to see if vent could be located. Found vent and no air reaching outside. Inspected vent exit and found majorly clogged (see SD-QUICKPIC). Spoke with customer on dryer operation and recommended not to use until venting has been cleaned.
Near Buda, TX 78610
Kevin
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. Refrigerator will need to be defrosted to replace evaporator cover. Also confirm control board is showing correct software version. Per service pointer W11329116C, parts and Labor are covered under S Code: S? 27311; ordrng 1 W11332011 (CONTROL )"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM "Arrived on site for refrigerator not cooling. Customer stated that he unplugged the unit and thawed out and since unit has been working. Performed diagnostics mode and found defrost sensor opened. Tested temperature in freezer and found at 0°. Found failed defrost sensor. Gained access to defrost sensor, tested sensor ohms and found opened. Removed sensor with harness and installed new. Performed diagnostics mode with defrost sensor in cup of ice water. Found control still reading open. Found failed control. Removed control and installed new. Programed control and performed diagnostics. Removed from ambient defrost cycle to force defrost cycle. Tested defrost sensor. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for refrigerator not dispensing water. Performed diagnostics mode and tested dispenser. Found fill valve activated. Found water not getting through filter housing. Inspected filter housing and found filter not pushed all the way in. Corrected filter and tested operation, found dispensing normally. Spoke with customer on failure. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details: 11/14/2019
WASHER WHIRLPOOL WFL98HEBU0 "Arrived on site for washer not starting cycle. Performed diagnostics and tested operation. Found panel console not responding. Tested voltage to console and found within range. Tested wire harness for possible short. Found failed UI. Removed failed console and installed new. Added zip tie to drain line. Performed diagnostics mode and ran test cycle. Monitored operation. All tested good, no water leaks detected. Paid in full on credit. Left part with customer as requested."
Near Austin, TX 78737
Kevin
Job Details: 11/14/2019
WASHER LG WM3270CW Arrived on site and found water is dripping from hose that connects the drain pump to the rear of the washer. Took a video and sent to DW.ordrng 1 5215ER2002G (INTERNAL DRAIN HOSE)
Near Buda, TX 78610
Kevin
Job Details: 11/14/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and replaced harness recommended by tech line on previous visit. Now dryer when started on a normal cycle will run for three seconds and give an F4E1 error. Spoke with tech line again and after confirming voltages while machine is off and running at control board, they recommended replacing control board. After replacing control board found issue is not corrected and dryer still doing the same thing and still reading the same voltage. Voltage shows 93 when measuring from black on relay to ground and jumped to 243 when dryer is started. It does this on both available control boards. Confirmed cut off is good, replaced thermostat, confirmed element is good, confirmed fuse is good, found good continuity through wiring from red on the control board to read on the motor while running. Called techline again and since I did not have any internet service at location for access to service matters and physical techsheet is not present they declined to
Near Leander, TX 78641
James
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. I found freezer led module not working. Installed new and tested operation. LED module now working and all lights check good. Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for refrigerator leaking water from bottom of RC. Inspected unit and work area. Found water pulling up at bottom of RC and dripping on floor. Gained access to evaporator and found drip pan drain frozen over and pan bowed and cracked in center. Removed ice and found tube with drip pan will need to be replaced. Removed broken drip pan with tube and installed new. Tested drain operation, all tested good. No water leaks detected."
Near Leander, TX 78641
James
Job Details: 11/14/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and found bulb base stuck in housing. Removed housing and found the adhesive used to hold bulb has gotten into the housing and locked the base in place. Installed new housing and customer provided replacement bulb. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator no cooling. Customer stated RC was not cooling and temperature is 50°. He stated when he unplugged unit plug back in the unit would cool properly for about 2 hours. Freezer ice maker are both working. Inspected unit and work area. Checked RC evaporator, no ice buildup. Performed diagnostics mode and tested thermistor and defrost sensor. Tested both evaporator fans. When removed from diagnostics mode , found control making continuous clicking noise and not power on. Found failed control. Removed control and installed new. Tested operation. All tested good, no water leaks detected."
Near Georgetown, TX 78628
James
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site and tested operation. I found drain pump runs and water trickles out of drain hose. Drained water with shop vac and found clean out completed clogged. Cleared debris and tested. Unit now draining properly. Job complete.
Near Leander, TX 78641
James
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW8620HC2 Arrived on site and tested operation. Customer stated on sanitize the unit is very loud. Ran diagnostics and found fault for over suds. Cleared fault and tested washer functions. Unit tests good. Recommended customer using the load and go feature for the automatic dispenser in unit to better regulate soap amount being used. Job complete
Near Leander, TX 78641
James
Job Details: 11/14/2019
DISHWASHER JENN-AIR JDB9000CWS1 Arrived on site and tested operation. I found no faults in memory and unit begins test cycle and motor runs but does not pump water. Diverter and all functions test good. Unit has a failed pump and motor assembly. Parts are covered under warranty but labor is not. Installed new pump and motor assembly and tested operation. Unit now functions properly. Job complete
Near Leander, TX 78641
James
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site and tested operation. I found right spring making a popping noise. Inspected spring and found it to be installed backwards and the bushing was not hooked in the proper location. Corrected spring orientation and secured bushing onto hinge correctly. I also found that the insulating blanket was on backwards and upside down. Corrected insulating blanket and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
James
Job Details: 11/14/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site and tested operation. Preheated oven to 350 and found that the oven preheated properly. Waited for oven to cycle again and oven is functioning. Canceled cycle and waited. Started a new bake cycle at 400 and the over performed properly. Customer had 2 platters leaning at back of top near vent. 1 behind and 1 in front. Customer stated she removes the one in front of the vent before starting bake cycle to allow vent to breathe. I recommended the customer remove both due to the tray behind the vent was getting condensation on it while oven was heating. Oven tests good and I am unable to duplicate the failure at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found ice buildup on evaporator cover. Performed diagnostics mode and checked software and found updated version. Tested RC evaporator thermistor and found opened. Will need to replace complete evaporator cover assembly. Spoke with customer on defrosting unit and had defrost waiver signed. Schedule return for Monday the 18th. ; ordrng 1 W10889841 (EVAPORATOR COVER)
Near Georgetown, TX 78628
James
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on site and tested operation. I found ice maker is not filling. Inspected fill tube and found it has frozen. Thawed fill tube and tested. Unit tests good. Job complete
Near Round Rock, TX 78681
Dylan T.
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID WRF736SDAM12 Arrived on site customer complaint was fridge would not make any ice but you’re in test mode icemaker we’re not going to harvest replace the ice maker ran unit filled with water all lines are dry
Near Georgetown, TX 78628
Dylan T.
Job Details: 11/14/2019
WASHER MAYTAG MVWB765FW1 Arrived on site took the consul off replace the water valve reassembled ran the unit no error codes all lines are dry
Near Round Rock, TX 78664
Dylan T.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site customer complaint was fridge was not dispensing ice from the ice maker there was some ice buildup on the bottom of the icemaker bucket not allowing it to make the connection to dispense the ice clean all the ice out put the ice back in the bucket tested the icemaker dispenser everything work great
Near Round Rock, TX 78664
Dylan T.
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived on site customer complaint was washing machine would not power on ran it through test mode no error codes in the unit was powering on just fine all lines are dry
Near Round Rock, TX 78681
Dylan T.
Job Details: 11/14/2019
DISHWASHER KENMORE 665.13849K601 Arrived on site customer complaint was unit was over sudsing ran cleaner through the unit and show the customer there was too much soap in the dishwasher no leaking at this time All lines are dry
Near Round Rock, TX 78664
Dylan T.
Job Details: 11/14/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site customer complaint was hood fan will not come on took the cover assembly off and it was unplugged from the switch reassembled ran the unit everything else worked great
Near Georgetown, TX 78628
Dylan T.
Job Details: 11/14/2019
REFRIGERATOR LG LFX31925ST/00 Arrived on site customer complaint was Freezer side was building up with lots of ice because the door was not shutting properly took all of the drawers out of the unit readjusted the door everything else worked great all lanes are dry
Near Austin, TX 78703
David Z
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site to diagnose a built in refrigerator that was not keeping temperatures where customer was setting them. Checked temperatures in both RC and FC and found temperatures to be very close to set temps with no major temp variances found. Compressor is healthy and electronics are being responsive. Set the temps to recommended and retested temps. Freezer and RC are within a couple degrees of recommended and working as designed. Customer showed me a video of the control not responding after delivery, but is fully responsive with all button presses. No faults found at this time, and all is working as designed. Called tech line to confirm that all things are working as designed and no preventative fixes should be applied. SR7726374177. Call complete."
Near Austin, TX 78757
David Z
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that was not draining. Performed diagnostics and could hear pump trying to work but not draining. Found obstruction in drain hose. Removed dishwasher from cavity and removed drain hose son both ends. Cleared obstructions in hose and retested. Dishwasher is now draining as designed. No water leaks found at time of service.
Near Austin, TX 78717
Cliff
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is filling up on its own. Tested unit and found water line coming to dishwasher full of debris from construction. Lack of pressure is preventing the water valve from closing properly. Homeowner will need a plumber to clear and replace any necessary lines to complete repair. No leaks were found at time of service.
Near Austin, TX 78701
David Z
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to diagnose a refrigerator not dispensing water. Performed diagnostic and tested and water just needed a second to fill lines. Tested and all is good. Dispenser working as designed. Call complete.
Near Round Rock, TX 78681
Cliff
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washer that will not turn on. Found main control shorted out. Replace control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Cliff
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL MFI2568AES Arrived on site to diagnose a refrigerator that will not dispense. Tested unit and found dispenser actuator out of position. Repaired unit and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78730
Cliff
Job Details: 11/14/2019
DRYER LG DLGX4371K "Arrived on site to replace control, T-Stat, and thermistor for dryer. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78727
Cliff
Job Details: 11/14/2019
DRYER WHIRLPOOL WED7500GW0 Arrived on site to diagnose a dryer is making unusual noise. Tested unit and found blower warped causing abnormal vibration. Blower is seized on a motor shaft and I had to break blower wheel off and replace motor as well. After replacing both parts all is working properly at this time.
Near Georgetown, TX 78633
Cliff
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to replace control for refrigerator. Saw new user interface had new revision and replaced it under appliance express warranty. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78731
Cliff
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Arrived on site to replace control kit for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Brandon
Job Details: 11/14/2019
WASHER MAYTAG MHW5630HC0 "Arrived on site for customer complaint of unit not working and door not closing, I found broken latch, I replaced latch, unit tested good."
Near Round Rock, TX 78681
Dylan T.
Job Details: 11/14/2019
WASHER ELECTROLUX EFLS627UTT Arrived on site customer complaint was softener detergent would not go through the unit needs a water valve and the soap dispenser housing because it’s broken ran unit through test mode all lines are dry; ordrng 1 5304514792
Near Austin, TX 78702
David Z
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washer that was not fully draining / left clothes wet. Found F5E2 error code for latch failure. Unit had stopped mid cycle when latch error hit. UI was partially unresponsive to customer inputs and had several days they could not activate it. Unit powered on with 2nd try for me and went into diagnostics mode. This is a stacked unit and needs a 2nd person as we will need to replace the latch / UI / control. Office to reschedule. Ordering 2MAN and returning with parts.; ordrng 1 2MAN (NEEDS 2ND MAN) and 1 CNOTE (OFFICE TO RESCHEDULE 2MAN )
Near San Marcos, TX 78666
Brandon
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for customer complaint of unit not making enough ice. I found ice bin had ice and was working as designed. I did notice there was not a lot of product in unit, so I adjusted the temperature down in freezer compartment. Unit tested good."
Near Austin, TX 78738
Brandon
Job Details: 11/14/2019
REFRIGERATOR JENN-AIR JS42NXFXDE "Arrived on site for customer complaint of unit missing kick plate, I installed new kick plate/grill, unit tested good."
Near Austin, TX 78704
David Z
Job Details: 11/14/2019
WASHER MAYTAG MVWB865GC0 "Arrived on site to diagnose a washer that was leaking some water. Performed diagnostics and found error codes F9E2 pump drive system problem, F8E6 water hazard code, F0E3 overload, and F5E1 Lid Switch. Retested unit a couple times and slowly found water coming from the inlet valve / dispenser area and slowly coming down the back. Recommended repair is a new inlet valve / dispenser assembly.The other error codes show that a new main control may also be necessary and that is not part of the quote.
Near San Marcos, TX 78666
Brandon
Job Details: 11/14/2019
DRYER MAYTAG MEDC215EW "Arrived on site for customer complaint of unit not heating, I found failed heating element which also caused hi limit to fail, I replaced element and hi limit t stat. Unit tested good."
Near San Marcos, TX 78666
Brandon
Job Details: 11/14/2019
DRYER WHIRLPOOL WED6620HC0 "Arrived on site for customer complaint of unit not working and giving error code. Found F3E1 error code, found miscommunication between thermistor and control. I replaced both parts, unit tested good. SR 7726371539"
Near Lakeway, TX 78738
Brandon
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for customer complaint of unit not making ice, when I arrived I found ice bin was full of ice and unit tested good.
Near Austin, TX 78738
Brandon
Job Details: 11/14/2019
DISHWASHER GE GDT590SSJ7SS "Arrived on site for customer complaint of unit not heating, found flood switch assembly was faulty, heater and tod tested good. I replaced float assembly, unit tested good.
Near Temple, TX 76504
Arthur B.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite to install new valve on top load washer from prior tech’s diagnosis. Removed and replaced valve, reassembled and calibrated . Unit completed successfully. Non other issues found. All water connections were dry at time of service."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW7000DW1 "Arrived onsite for customer complaint of top load washer leaking water from inlet valve. Removed console and confirmed issue. Removed and replaced valve assembly. Reassembled and tested unit. Unit works as designed. No water leaks found. All water connections were dry at time of service."
Near Temple, TX 76501
Arthur B.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW "Arrived onsite to install new pump to in hose on top load washer from prior visit tech’s diagnosis. Removed and replaced hose,reassembled and tested. Unit on longer leaks. All water connections were dry at time of service."
Near Austin, TX 78750
Cliff
Job Details: 11/14/2019
COOKTOP JENN-AIR JED8430ADB Arrived on site to diagnose a cooktop with a broken glass assembly. Glass will need to be replaced to complete repairs. Return date is set for 11/22/19 per homeowners request. ordrng 1 74007072 (cooktop)
Near Killeen, TX 76542
Arthur B.
Job Details: 11/14/2019
DRYER MAYTAG MEDC215EW0 Arrived onsite for customer complaint of dryer not heating. Tested unit and found good air flow and heat. Advised maintenance of the apartment complex has clean our venting. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Killeen, TX 76541
Arthur B.
Job Details: 11/14/2019
DRYER WHIRLPOOL RED4516PW0 "Arrived onsite for customer complaint of dryer not starting. Removed back panel and blower tunnel. Found lipstick cartridge lodged. Removed obstruction,reassembled and tested. Unit now works as designed. No other issues found."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/14/2019
OVEN WHIRLPOOL GBD309PVS02 "Arrived onsite to install wall oven control back to unit from prior visit’s diagnosis. Installed repaired control, reassembled and tested all functions and features. Unit now works as designed. No other issues found."
Near Bee Cave, TX 78738
Andy
Job Details: 11/14/2019
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site for cooktop burner not igniting. Tested and inspected unit and found loose igniter not sparking properly. Placed igniter and seated properly and tested unit. All operations are normal no gas leaks present at time of service.
Near Austin, TX 78738
Brandon
Job Details: 11/14/2019
WASHER MAYTAG MVWB835DW1 "Arrived on site for customer complaint of unit leaking and making loud noise, found leak coming from gearcase tub seal. Ordering gearcase. ordrng 1 W10811956 (GEARCASE)"
Near Austin, TX 78738
Andy
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KSSC42QVS06 Arrived on site for refrigerator still not making ice. Tested and inspected unit and found failed receiver controls. Removed failed part and replaced with new. Cycled ice maker and ice maker cycled and filled. All operations are normal. No water leaks present at time of service. Customer paid in full on CC.
Near Lakeway, TX 78734
Andy
Job Details: 11/14/2019
WASHER MAYTAG MVWB855DW1 Arrived on site for washer leaking. Tested and inspected unit and found no leaks from unit. Found that water is overflowing from stand pipe (See SD-QuickPic) instructed customer to have plumber come out to fix and not to use unit until that is done.
Near Austin, TX 78732
Andy
Job Details: 11/14/2019
MICROWAVE KITCHENAID KBMS1454SSS0 "Arrived on site for microwave cover melted. Tested and inspected unit and found wave cover melted. Found no underlining issues, kitchenaid is covering diagnostics, customer is responsible for remaining labor and parts. Called safely and was instructed that they will cover part (KN60ZN5WP1) in addition to diagnostics. Removed failed part and replaced with new. Tested unit multiple times with no issues. All operations are normal. Customer paid in full by check."
Near Round Rock, TX 78664
Al
Job Details: 11/14/2019
WASHER MAYTAG MVWC200BW0 Arrived to inspect washer issues.Ran diagnostics test mode and got no errors.Found customer is overloading the washer and is using excessive soap.Advised customer of proper care and maintenance of machine.
Near Round Rock, TX 78665
Al
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW01 "Arrived to inspect ice maker issues.Ran diagnostics test mode and checked the temperature inside the ice maker and got 9 degrees.Icebox fan works.Customer advised the ice was full and he notices when he removes the ice bin and installs it again, the unit begins to produce ice.I Called Whirlpool Tech line and spoke with MARK SR #7726375245 and was instructed to check the lift arm on the ice maker and advised the customer if the bin isn’t inserted properly, the unit will not work properly.All water lines were dry at the time of service.Job complete."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install new damper to french door refrigerator from prior tech’s diagnosis. Customer also complained of water not dispensing of ice. Found water tank and filter head all frozen. Ordering new reservoir and filter head. R/S for Monday 11/18. All water connections were dry at time of service.; ordrng 1 W11229977 (reservoir) and 1 W11346623 (FILTER HOUSING )
Near Temple, TX 76502
Arthur B.
Job Details: 11/14/2019
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived onsite for customer complaint of freestanding range UI not displaying. Removed and replaced control. Unit display came on. Did find however, “COOKTOP HOT” and “COOKTOP ON” lights illuminated. Traced wiring back to RF switch. Ordering RF switch and RF element to complete repair. R/S for 11/18. ; ordrng 1 WP3149400 (switch-inf RF) and 1 WP8273992 (elmnt-surf RF)"
Near Killeen, TX 76542
Arthur B.
Job Details: 11/14/2019
WASHER MAYTAG MVWC415EW1 Arrived onsite for customer complaint of top load washer not filling. Attempted to enter diagnostics and found control not responding. Unit will need new control to complete repair. R/S Monday 11/18. Returning also with valve as well. Unit unplugged at this time.; ordrng 1 W11124822 (cntrl-elec)
Near Round Rock, TX 78665
Al
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not washing.Confirmed the complaint and R&R the pump and motor.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Hutto, TX 78634
Al
Job Details: 11/14/2019
DISHWASHER AMANA ADB1400AGS1 Arrived to inspect dishwasher not washing.Confirmed the complaint and R&R the pump and motor.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Lakeway, TX 78738
Andy
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL KSSC42QMS02 Arrived on site for refrigerator making noise. Found issue is evaporator fan hitting ice buildup. Unit will need defrost sensor as well as block kit to complete repairs looked up parts and defrost sensor is discontinued (See SD-QuickPic) No repairs can be done at this time. No water leaks present at time of service.
Near Round Rock, TX 78664
Al
Job Details: 11/14/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived to inspect dishwasher not washing.Confirmed the complaint and through diagnostics test mode and unit will need sump and motor to complete the repair.Customer rescheduled for return service on 11/19/19; ordrng 1 WPW10591570 (SUMP AND MOTOR ASSEMBLY )
Near Round Rock, TX 78665
Al
Job Details: 11/14/2019
REFRIGERATOR LG LFX28968ST /06 Arrived to inspect LG refrigerator no cool.Checked compressor and it was hot.Checked temperatures and got 72/73Customer will cal LG to get call dispatch to AE.LG will need dye drier and access valve.Office to reschedule with customer.Office to order remaining parts.; ordrng 1 ADH73150210 (DYE DRIER) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2HOURS) and 1 TJ90SSF8404 (ACCESS VALVE )
Near Pflugerville, TX 78660
Al
Job Details: 11/14/2019
DISHWASHER KITCHENAID KDTE104ESS Arrived to inspect dishwasher not washing.Ran diagnostics test mode and confirmed the unit will need a pump and motor to complete the repair.Ordering W10605057.Customer rescheduled for return service on 11/18/19.Needs more work ; ordrng 1 WPW10605057 (PUMP AND MOTOR )
Near Bartlett, TX 76511
Al
Job Details: 11/14/2019
FREEZER MAYTAG MZF34X16DW "Arrived to inspect freezer No Cool.Confirmed the complaint and checked the compressor.Removed and replaced the relay.Compressor came on, but never produced a frost pattern on the evaporator.I accessed the evaporator and observed a huge ice restriction on the top left of the unit by the cap tube.Ordering evaporator, compressor, drier, access valve, SS technician and 2 hours.Needs authorization.Office to reschedule with customer.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 WPW10143759 (UV DRIER)"
Near Austin, TX 78730
Wesley
Job Details: 11/13/2019
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onnsite and found water pan cracked and drain pump fallen off. Ordering water pan to repair. All else checks good. ; ordrng 1 W10837384 (pan-water)
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for unit that will not bake. Tested unit to find at the bake relay was not closing. Enter diagnostics and reset control. Tested oven at bake and 350 and the control is now cycling the bake relay properly.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for unit that appeared to be not filling. Tested the unit. The unit did fill but the wash motor is not operating. Removed and replaced failed wash motor. Tested unit and operations are normal and there are no water leaks.
Near Austin, TX 78704
Scott
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDF320PADS3 "Arrived on site for washer filling but not washing . Found control had failed . Replaced control . Ran diagnostics again unit went thru entire cycle . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78749
Robert
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on job for complaints of unit turning on and off. Tested unit. Found that the UI Control panel was bad. Replaced UI control panel. Tested unit, unit test good. Job complete"
Near Kyle, TX 78640
Robert
Job Details: 11/13/2019
WASHER AMANA NTW4516FW1 Unable to secure payment. Office to reschedule. Spoke with MS.; saved tckt
Near Austin, TX 78744
Robert
Job Details: 11/13/2019
WASHER AMANA NTW4605EW0 "Arrived on job to install parts that previous tech ordered. Tested unit, unit test good."
Near Cedar Park, TX 78613
Paul
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW8500DC2 Arrived onsite for the washer leaking. I found the fill valve housing cracked causing the leak. I replaced the housing and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Seguin, TX 78155
Richard
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite for the washer not spinning properly. Replaced Motor and Belt that were ordered before hand, ran washer calibration, washer tested good, no leaks detected. Complete"
Near Austin, TX 78717
Paul
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher filling up when water is run in the sink still. I tested the dishwasher and found it working as designed. I found the drain hose running down hill coming out of the disposal and the drain line full of debris. I re-routed the drain line to run up hill out of the disposal and thru the cabinet. I ran a drain cycle and the sump almost completely emptied as it should. I waited and watched the water level and the hose check valve never weeped any more water thru it. Call complete.
Near Austin, TX 78748
Luis
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Arrived on site for no cool. Removed cover found weak to no frost pattern,diagnosed leak in system removed drier while during drier process found cap tube broken at cabinet called tech support per tech support information being sent to product review teamSr#7726365800"
Near Austin, TX 78717
Lou
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator filter cover not latching. Upon further inspection, I found that the latch itself wasn’t catching on the bracket due to the latch being warped. Also found that the bracket wasn’t mounted correctly. Remounted the bracket and removed and replace the filter cover and tested it. Unit operates as designed. No water leaks observed during service, job completed. New build; therefore, the customer wasn’t available to sign for receipt."
Near Leander, TX 78641
Lou
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to install previously diagnosed and ordered parts. Per techlines recommendations at previous service call, I removed and replaced main harness, motor and blower wheel. Tested the unit with new parts and it operated as designed. No lint observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/13/2019
VENTHOOD UNKNOWN UXT4230ADS2 "arrived on site to install previously diagnosed and ordered part. Due to the fan failure/being melted, I removed and replaced the venthood fan assembly and tested functions. Unit operated as designed. Also, due to the previous fan damaging the filter, I installed a new filter. I made recommendations for use and care and cleaning recommendations. Job completed."
Near New Braunfels, TX 78130
Leonardo
Job Details: 11/13/2019
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to adjust flames to burners. Adjusted flames test unit and unit test good job complete.
Near Austin, TX 78736
Kevin
Job Details: 11/13/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site and inspected unit I found customer is experiencing water on floor cover removed front panel of door and did not find any evidence of water leaking from dispenser through interior of door, padding is not wet. Remove kickplate and found sound padding is wet here, took one picture. Pulled the dishwasher out from installation and did not find any more evidence of water. Ran washer on a normal cycle for 20 minutes I did not see any water spilling over tub, leaking from pump, leaking from valve, could not find why kick plate is wet. Per service pointer replaced rails. Requested that customer continue to monitor dishwasher for correct operation, job complete"
Near Austin, TX 78739
Kevin
Job Details: 11/13/2019
RANGE JENN-AIR JGD3430BS00 "Arrived on site and found left front valve will not turn to ignite burner, a new valve will be needed to correct the issue 7728 should be the correct valve for this burner; ordrng 1 W10467728 (valve-brnr) and 2 W10467729 (valve-brnr)s and 1 W10467730 (valve-brnr)"