Near Austin, Texas 78732
David Z
Job Details:
12/07/2020
OVEN WHIRLPOOL RB260PXYB1
"Arrived on site to diagnose oven throwing an F1 error. Tried power cycling unit and error persists. Unit needs a new control / timer which is no longer available. Ordering part for AHS to attempt to source. Office to reschedule if AHs can find part. ; ordrng 1 3169258 (microcomputer,black)"
Near Austin, Texas 78745
Kevin
Job Details:
12/07/2020
WASHER WHIRLPOOL MHW5630HW
"Arrived on site and found customer sometimes experiences display showing one minute left and taking longer to complete the cycle. Set unit into a diagnostic cycle and found saved error code f0e2 for unbalance load. This could be a potential cause for the experience. Discussed unbalanced load and how to prevent them. Also spoke with techline oh and they said another possibility can be sudsing/build up in the pressure system. Explained washer magic And how it can clean out the washer system. Ran all functions test 1 through 12. This represents all the functions of the washing machine, everything checked OK. Job complete7729442903"
Near Lampasas, Texas 76550
Al
Job Details:
12/07/2020
WASHER WHIRLPOOL WFW95HEDC0
Arrived to inspect front load washer leaking. Found the weep holes in the bellow were clogged with debris causing the customers issues.Cleared the debris and ran a diagnostics cycle and unit preformed as designed without leaks.Customer satisfied.Job completed.
Near Hutto, Texas 78634
Jimmy J.
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRT312CZJW00
Arrived on site for Refrigerator not fully cooling. Freezer not keeping frozen good frozen. Removed evap cover and had frost build up over thermistor. Will need a sealed system job in order to repair refrigerator. 2 hour job required. ; ordrng 1 W10895723 (coupler) and 1 W10896710 (coupler) and 1 W10913906 (coupler) and 2 W11225184 (tube)s and 1 W11368877 (EVAPORATOR ) and 1 W11370578 (COMPRESSOR ) and 1 W11401409 (COUPLER ) and 1 W11401413 (COUPLER ) and 1 W11401417 (CAPILLARY ) and 1 WPW10143759 (dryer)
Near Austin, Texas 78749
Leonardo
Job Details:
12/07/2020
DISHWASHER KITCHENAID KDPE234GPS0
Arrived on site to replace tub and hinges. Replaced all parts test unit and unit test good job complete. No leaks present at this time.
Near Austin, Texas 78730
Wesley
Job Details:
12/07/2020
ICE MACHINE KITCHENAID KUIX305ESS1
Arrived onsite for overproduction issue. Replaced bin thermistor. All checks good. Unit is now operating as designed.
Near Pflugerville, Texas 78660
David S
Job Details:
12/07/2020
VENTHOOD WHIRLPOOL WVW7336JS0
Arrived on site for vent hood fan not working. I inspected the unit and work area. I found the motor not coming on and just humming when called for. I replaced the motor and retested the vent hood. It is now working as designed. Job complete.
Near Austin, Texas 78717
Lou
Job Details:
12/07/2020
RANGE FRIGIDAIRE FPGF3077QFF
"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure/breaking, I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Bastrop, Texas 78602
Scott
Job Details:
12/07/2020
COOKTOP JENN-AIR JIC4536XS00
Arrived on site. Removed existing cooktop and replaced with new cooktop. M- JIC4536XS00 XPS-
Near Manor, Texas 78653
Matthew
Job Details:
12/07/2020
DRYER GE GTD65EBSJ4WS
Arrived onsite for dryer not starting. Upon inspection found belt was busted. Replaced belt tested unit and unit is functioning properly. Job complete
Near Austin, Texas 78727
Wesley
Job Details:
12/07/2020
RANGE GE JGBP79BEW1BB
Near Austin, Texas 78746
Leonardo
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0
Arrived on site to test unit for not draining. Test unit and found drain pump stuck. Cleared drain mount test unit and unit test good job complete. No leaks present at This time.
Near Austin, Texas 78703
Leonardo
Job Details:
12/07/2020
OVEN FRIGIDAIRE FFEW2725LBB
"Arrived on site to test unit for oven not getting hot enough. Test unit and found bad sensor, replaced sensor. Test unit and unit test good job complete"
Near Austin, Texas 78737
Robert
Job Details:
12/07/2020
OVEN WHIRLPOOL WOS31ES0JS00
Arrived on job for complaints of no power. Found open fuse replaced fuse and called tech line 7728312414. Ran diagnostics and test both fan speeds. Checked vent per tech line also good.
Near Round Rock, Texas 78665
David S
Job Details:
12/07/2020
WASHER WHIRLPOOL WFW72HEDW0
"Arrived on site for washer making a rattling noise. I inspected the unit and work area. I found error code F8E1. I tested the unit and found it operating as designed. I did find the drain hose was detached from the cabinet and was rattling again east the tube during the spin cycle. I reattached the drain hose, and the washer no longer is makes that noise.
Near Pflugerville, Texas 78660
Scott
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site ,replaced refrigerator for apex exchange no water leaks detected at time of service . Job complete ."
Near Pflugerville, Texas 78660
David S
Job Details:
12/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for sealed system repair. I gained access to the evaporator, I cleared the ice ball at the cap tub and I found the cap tube line in the evaporator almost crimped shut and a pin hole. I evacuated the system. I installed a new uv dryer, access valve and evaporator. I put a measured charge into the system and found it working as designed. Job complete."
Near Austin, Texas 78721
Matthew
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05
"Arrived onsite to replace previously diagnosed parts. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Georgetown, Texas 78628
Kayman
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00
Arrived onsite for refrigerator that is pouring water from the ice side of the dispenser. Upon inspection I found the ice maker would not respond when calling for water. I removed the cover plate to the IM and found a block of ice formed on the wheel . I also found signs of rust. I tried jumping the IM but got no response. I tried the valve from the IM but again got no response.I will need to order the ice maker and return. Ordering ice maker assembly (WPW10251076) .; ordrng 1 WPW10251076 (icemaker)
Near Round Rock, Texas 78664
David S
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05
Arrived on site for freezer not getting to temp and the fresh food section freezing. I inspected the unit and work area. I did a temp test on the freezer and found it at 0 degrees and the fresh food section at 30 degrees. I am ordering the main control and returning with the diffuser to complete the repair. ; ordrng 1 W11203924 (CONTROL)
Near Leander, Texas 78641
Justin
Job Details:
12/07/2020
OVEN WHIRLPOOL WFC310S0ES3
"Arrived on site for range with oven not heating, and oven light not turning on. Gained access to terminal block and tested for voltage and it read accurate. Tested voltage at light and door switch and both were accurate. OhmÂ’d out thermal fuse and was good. Checked voltage at control board and found 240V. Found control was bad and replaced. Tested unit again and found light and heat functioning as designed. Call complete."
Near Georgetown, Texas 78628
Lou
Job Details:
12/07/2020
REFRIGERATOR MAYTAG MSD2578VEM00
"Arrived on site to inspect refrigerator leaking water from underneath the the unit. Upon further inspection, the customer advised that the unit wasnÂ’t making ice, but the ice bin is full and the unit was still leaking. When I pulled the unit out, I found the water source was turned off at the wall. When I went to turn the water on, the valve began to spray water out and leak. I advised the customer that I cannot test the unit until the valve at the wall has been repaired. I recommended that the customer contact our office once the valve has been repaired and I can get back to repair the refrigerator. I am ordering the water valve, water tube, and ice maker, along with CNTOE-AUTHORIZATION (for all parts ordered and prescreened) & CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service once customer calls to report the valve at the wall has been repaired. No water leaks observed during service other than the valve st the wall and it was turned
Near Austin, Texas 78717
Tommy
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
Arrived onsite for refrigerator doors being dented. Upon arrival found refrigerator door had dents but freezer door was good. Replaced rc door and nameplate. Job Completed.
Near Harker Heights, Texas 76548
Tyler
Job Details:
12/07/2020
WASHER MAYTAG MVWX600XW2
Arrived on site for washer making a loud noise down the drain and spin cycle. Upon arrival found that the gear case was leaking oil all underneath the unit along the cam. I then found that after disassembling the gear case that the gear case was seized onto the inner basket and would not come detached. Office will need to reschedule after getting aHS authorization for replacing the inner and outer tub basket assembly along with the rest of the parts needed. Just rescheduled due to parts being out of stock; ordrng 1 W10324648 (tub-outer) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter) and 1 WPW10521297 (spin basket)
Near Austin, Texas 78759
David S
Job Details:
12/07/2020
WASHER WHIRLPOOL WFW92HEFW0
"Arrived on site for washer not draining properly. I inspected the unit and work area. I out the unit through diagnostics and found it not draining into the closed off stand pipe. I removed the drain hose from the stand pipe, I could hear pressure release from the standpipe, and placed the hose in it my 5 gallon bucket. I put the unit into a drain and found it draining properly into my bucket. I demonstrated this for the customer and advised they have a plumber come out and fixe the stand pipe so that it drain properly. Job complete."
Near Austin, Texas 78704
Wesley
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01
Arrived onsite and found unit cover broken. Replaced cover. Unit is now operating as designed. Unit is now operating as designed.
Near Austin, Texas 78738
Robert
Job Details:
12/07/2020
WASHER WHIRLPOOL WTW8500BW0
Arrived on job for complaints of noise. Found bad bearings.
Near Leander, Texas 78641
Tommy
Job Details:
12/07/2020
WASHER MAYTAG MHW5630HC1
Arrived onsite for washer making noise. Upon arrival could not get unit to repeat mistake. Found startle was a little loose. Tightened. Tested unit is operating as designed. No leaks detected during service. Job Completed.
Near Lockhart, Texas 78644
Leonardo
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL MDB8959SFZ4
Near San Marcos, Texas 78666
Noah D
Job Details:
12/07/2020
WASHER MAYTAG MVWC465HW2
"Arrived on site to inspect washer for grinding noise, upon inspection found the noise happening during initial push. Ordering hub nut and screw, office to reschedule ; ordrng 1 W10396887 (HUB) and 1 W11121786 (SCREW)"
Near Leander, Texas 78641
Lou
Job Details:
12/07/2020
DISHWASHER KITCHENAID KDTM384ESS1
"Arrived on site to inspect dishwasher spray arms not moving an not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I tested the motor at the control and got 121V Office to schedule return service when parts arrives. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10805015 (pump&motor)"
Near Leander, Texas 78641
Tommy
Job Details:
12/07/2020
DRYER WHIRLPOOL WED6620HC1
Arrived onsite for dryer having F6 error code. Found unit control was not communicating properly through unit. Removed and replaced control. Upon replacing control unit is now testing well except not heat. Removed unit front. And checked element found element did not have continuity. Ordering element left unit front off upon customer request. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP3387747 (ELEMENT )
Near Kyle, Texas 78640
Jacob
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived onsite for light out in freezer. Looked at freezer, light was dim. Replaced light in freezer. Light came on. No leaks at this time. Job complete"
Near Lockhart, Texas 78644
Luis
Job Details:
12/07/2020
REFRIGERATOR GE GSHS6KGZBCSS
"Arrived on site for cooling complaint and broken bin. Replaced bin,tested damper operation good,damper opening and closing correctly,evaporator fan running correctly diagnosed defective temperature sensors. Icemaker not running through a forced cycle ordering a new icemaker and sensor ; ordrng 1 CNOTE (SEND ORIGINAL TECH) and 1 WR30X10093 (ICEMAKER) and 1 WR55X10025 (SENSOR)"
Near Austin, Texas 78737
Kevin
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL DU943PWKT0
"Arrived on site and found control panel on dishwasher is unresponsive, confirmed incoming power is correct. Dishwasher will need a new control board and control panel to correct issue and a thermal fuse to ensure repair is complete on the next visit. ; ordrng 1 8274732 (Control panel) and 1 8530928 (Control board)"
Near Austin, Texas 78748
Leonardo
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL MDB7959SKZ
Arrived on site to test unit for not draining. Test unit found drain pump chopper stuck in drain pump. Removed chopper test unit and unit test good no leaks present at this time.
Near Austin, Texas 78738
Robert
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on job for complaints of no lights or cooling. Called tech line Nd recommended disconnect unit power on. Will need control.; ordrng 1 WPW10624574 (cntrl-elec)
Near Martindale, Texas 78655
Luis
Job Details:
12/07/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived on site for water leaking and unit resetting itself. Per customer unit will read po on ui and stop cooling. Removed evaporator cover,found ice on bottom of floor ran diagnostics all thermistors passed,deli control working,unit ran through a defrost cycle. Diagnosed a defective main control,customer will defrost unit replaced main control."
Near Nolanville, Texas 76559
Tyler
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00
Arrived on site for refrigerator that was causing too many items to freeze on the refrigerator side and upon arrival customer also stated that the refrigerator would turn off if you try to adjust the settings to anything below the seven mark which is the coldest setting on the fridge and freezer. Upon further inspection and diagnosing of the unit I found the controlling thermostat inside the refrigerator section was the culprit of why the refrigerator was shut off. I replaced thermostat and verified that the unit would allow for proper temperature adjustment in settings without the fridge shutting completely down and the fridge is now functioning as designed
Near San Marcos, Texas 78666
Jacob
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Near Austin, Texas 78724
Matthew
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for dishwasher leaking. Upon inspection found supply line not connected to inlet valve properly. Tightened hose connector and valve. Tested unit and unit is currently not leaking.
Near Austin, Texas 78726
David Z
Job Details:
12/07/2020
WASHER WHIRLPOOL WTW8500DC
"Arrived on site to diagnose washer not spinning out occasionally. Found error codes F0E3 overload, F0E5 off balance, F7E8 motor temp too high, F2E1 stick button. Removed rotor and found gearcase oil present. Unit needs gearcase replaced. Attempted to replace gearcase. Agitator bolt broke off on attempt to remove. Tried to remove washplate and itÂ’s rusted in. Tried breaking washplate loose and could not get it to come off, and it started breaking apart. Unit will need a tub and basket replacement with a new gearcase and associated parts, also needs AUTHO. Office to reschedule. ; ordrng 1 2MAN (2 MAN JOB ) and 1 AUTHO (AUTHO) and 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 WP8533928 (screw)"
Near Leander, Texas 78641
Tommy
Job Details:
12/07/2020
DRYER MAYTAG MED7230HC0
Arrived onsite for dryer making grinding sound. Upon arrival could not get unit to repeat issue. Pulled unit part to get to motor did not find motor damaged but found belt switch not plugged in correctly. Found belt switch also damaged. Ordering belt switch office to reschedule.; ordrng 1 CNOTE (SENIOR TECH REQUESTED ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10847984 (BELT SWITCH )
Near Georgetown, Texas 78628
Lou
Job Details:
12/07/2020
RANGE KENMORE 790.754035
"Arrived on site to inspect oven noises. Upon further inspection, I tested the unit on bake at 350 degrees and removed the back panel to inspect the cooling fan. After reading through the tech sheet, the cooling fan only comes on during cleaning cycle. After approximately 30 mins of operation, I could not duplicate the banging noises the customer described.I recommended that the customer take a video of the noise if the unit does it again and then call the office to schedule an appointment. No gas leaks detected during service, job completed."
Near Georgetown, Texas 78633
Lou
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. Unit is operating as designed, but I found that itÂ’s not level. The potential buyer was at the home waiting for the builder and advised that there was an issue with it draining but they found the disposal knockout plug was still in the disposal and once it was removed the unit drained. He advised that water was puddled at the bottom and then leaked at the bottom the door. I leveled the unit and retested and checked the water level and it is operating as designed. Due to the plug not being removed and the water not being drained, the unit was tested while water was in the tub causing it to overflow (error F6E4-overflow switch). No water leaks observed during service, job completed."
Near Leander, Texas 78641
Lou
Job Details:
12/07/2020
MICROWAVE KITCHENAID KEMS307GBL0
"Arrived on site to inspect wall oven/microwave combo unit door latch not working no MW light not working. Upon further inspection, I found themMW light burnt out and the oven door latch broken. I found that the door latch assembly and component are no longer available. Customer advised not to worry about the MW light. Job completed."
Near Austin, Texas 78737
Leonardo
Job Details:
12/07/2020
DISHWASHER MAYTAG MDBH969AWS2
Arrived on site to test unit for unit leaking. Found unit leaking from front of the unit due to unit over sudsing. Cleared suds test unit and unit test good job complete.
Near Lockhart, Texas 78644
Luis
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
"Arrived on site for no water or ice. Tested dispenser no water removed compressor cover found harness not fully contacting pins on valve,adjusted harness and pins tested water dispenser good,advised customer to replace water filter"
Near Austin, Texas 78717
Lou
Job Details:
12/07/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to inspect oven not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The temp,never got above 90 degrees. I pulled the unit from the cabinet and tested voltage at the control. I tested the bake and broil elements and both are good. I tested voltage from K3-1 to K11-1 and got 64V. I tested voltage at the red and black wires on the harness and got 64V. I tested from the black to white wires and got 123V. Tested from red to white wires and got 15V. I tested the control from pins P1-2 to P1-5 and got 14VDC. I advised the customer that they would need to contact their builder and have them get an electrician out to check the wiring and explained my voltage readings. Advised that when testing the red/black wires that there should be 240V and IÂ’m only getting 64V. Placed unit back in its p
Near Kempner, Texas 76539
Al
Job Details:
12/07/2020
WASHER WHIRLPOOL WFW6620HC0
"Arrived to inspect front load washer not draining. Found the connection to the door latch wasnÂ’t seated properly. Corrected the issue, unit now works as designed No leaks observed at the time of service.Job completed."
Near San Marcos, Texas 78666
Jacob
Job Details:
12/07/2020
WASHER WHIRLPOOL WTW8500DC0
Arrived onsite for unit shaking a lot during spin cycle. Put unit in rinse and spin and the unit was shaking really bad with no clothes. Ordered part. Need authorization before returning. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10743982 (screw) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11455453 (GEARCASE) and 1 WP8533928 (screw)
Near Killeen, Texas 76549
Cliff
Job Details:
12/07/2020
WASHER WHIRLPOOL WTW5000DW1
Arrived on site to diagnose a washer that will not start. Tested unit and found failed control. Office to authorize prior to return.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W11116590 (cntrl-elec)
Near Temple, Texas 76501
Jonathan M
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice bin and tested unit. Unit is working as designed. Call complete.
Near Kyle, Texas 78640
Leonardo
Job Details:
12/07/2020
RANGE WHIRLPOOL WFE505W0JZ0
Arrived on site to test unit for cooktop on light staying on. Test unit and found bad right front switch. Also ordering right front element Ordering new switch office to reschedule. ; ordrng 1 WP3149400 (RIGHT FRONT SWITCH ) and 1 WP8273992 (RIGHT FRONT ELEMENT )
Near Austin, Texas 78704
Wesley
Job Details:
12/07/2020
WASHER WHIRLPOOL WET4024HW0
Arrived onsite and corrected event connection. Unit is now operating as designed. Found vent disconnected and conduit crushed. Restored and secured.
Near Austin, Texas 78725
Matthew
Job Details:
12/07/2020
DRYER MAYTAG MEDC400VW0
"Arrived onsite for dryer not turning on. Upon inspection found failed fuse and element. Replaced fuse and element, tested unit and unit is functioning properly. Job complete"
Near Pflugerville, Texas 78660
David S
Job Details:
12/07/2020
WASHER MAYTAG MVWB855DC3
"Arrived on site for washer showing error code F6E2. I inspected the unit and work area, I found the console not responsive. I tested voltage to and from the control and it is showing good voltage. I power cycled the unit and found the same thing. The unit needs a console to complete the repair. I am ordering the console W11112662. The office will reschedule when we have an eta on the part. ; ordrng 1 W11112662 (CONSOLE )"
Near Canyon Lake, Texas 78132
Noah D
Job Details:
12/07/2020
DISHWASHER KITCHENAID KDTM704KPS0
"Arrived on site to inspect dishwasher for drain error code, upon inspection found error code present and blocking use, ordering pump. Office to reschedule ; ordrng 1 W11035709 (DRAIN )"
Near Temple, Texas 76502
Jonathan M
Job Details:
12/07/2020
DRYER MAYTAG MEDC215EW1
Arrived on site for a dryer thatÂ’s taking 2 to 3 cycles to dry clothes. Inspected unit and work area. Tested the dryer using the airflow meter and found the unit not been letting air out properly showing it was bad for all dryers. Removed the vent hose from the unit and tested it again. The meter read that the airflow is good for all dryers indicating an airflow sue within the vent. Could not find any restrictions at the ground level. Tested unit again with the vent hose back on and had poor airflow circulation for all dryers show up again. Advised customer to have their vents cleaned. Unit is working as designed. Call complete.
Near Temple, Texas 76502
Tyler
Job Details:
12/07/2020
MICROWAVE KITCHENAID KMHS120ESS5
Arrived on site to install previously diagnosed main control board due to an F1E for error code. Upon installing new main control and reassembling the unit I was able to verify and run the microwave for a quick one minute heating test using water and was able to confirm that the unit is now functioning as designed with no issues before during or after the call. Call complete
Near Austin, Texas 78732
David Z
Job Details:
12/07/2020
DISHWASHER GE GDT655SSJ5SS
"Arrived on site to diagnose dishwasher that is dripping during wash cycles. On arrival spoke with customer who says that the unit drips from the center of the door area after spray arms have been running. Insulation in the door is wet. Checked the inside of the door and found the vent cap is extremely loose, and it looks like water is running through the vent cap threads due to loose cover. Tightened cover and ran unit for 15-20 additional minutes. Did not get any water drops while I was there. The insulation still has some dampness to it, but nothing excessive anymore. Leak appears to be resolved by tightening the vent cover and sealing that gasket. If issue persists we should bring back vent and seal, vent cap, and any other vent parts. Also a soap dispenser. All appears to be working as designed at this time.
Near Killeen, Texas 76542
Cliff
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ00
Arrived on site to diagnose a refrigerator that is building ice in the freezer compartment. Tested unit and found large crack on left side of freezer liner causing air leak. Liner is swelling due to moisture and preventing proper closing of freezer door adding to air leak issue.
Near Killeen, Texas 76542
Cliff
Job Details:
12/07/2020
WASHER WHIRLPOOL MVWB855DC4
Arrived on site to replace console for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Rogers, Texas 76569
Tyler
Job Details:
12/07/2020
WASHER MAYTAG MVWB865GW0
"Arrived on site for washer not spinning the clothes out all the way. Upon further inspection and entering diagnostics I found an F2E1 error indicating that the UI had a stuck button and the customer did state that it one point she would try to hold the button down and it would not turn on. At this point and then ran a diagnostic check and found that the UI was receiving in proper voltage through the circuit is a circuit was completing back to the main control the main control is not reading the input properly from the UI consul. I then ran steps eight and 12 to ensure that the unit was draining and spinning as designed and in conjunction with one another and found that it would spin on high medium and low. I then ran a normal setting on drain and spin and found that the unit was still spinning on its own as designed. S
Near Belton, Texas 76513
Tyler
Job Details:
12/07/2020
FREEZER FRIGIDAIRE LFFH20F3QWC
Arrived on site for refrigerator not cooling properly after previously repaired sealed system. Upon arrival I first checked the pressures within side the unit after checking for any kind of leaks but could not find any sign of any of the prior welds or Evap coil leaking. I have to checking the low and high side pressure I found the low side was sitting at -8 and the high side of sitting at 100 psi. IÂ’ve been top unit off with a little bit more Freon and made sure that the pressures were exactly at zero psi and 125 psi for the low and high side and then waited another 30 minutes to verify the pressures are not going down and inform the customer that we would call them first thing Monday morning to verify that the unit was working over the weekend as designed.
Near Killeen, Texas 76543
Cliff
Job Details:
12/07/2020
DRYER MAYTAG MEDB755DW2
Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed heating element. Replaced element and tested unit. Found all is functioning properly at this time.
Near Harker Heights, Texas 76548
Jonathan M
Job Details:
12/07/2020
REFRIGERATOR KITCHENAID KFIS27CXBL0
Arrived on site for a refrigerator that is leaking. Inspected unit and work area. Found freezer evaporator leaking water into the freezer section and onto the floor due to a clogged drain hole. Found a clog in the drain tube in the back of the unit. Remove the clog and defrosted freezer section.
Near Mustang Ridge, Texas 78610
Kevin
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site and inspected dishwasher and found customer is experiencing it not drying. Found heating element connector to control board is loose on one wire and after resetting ran a diagnostic cycle and confirmed it is now heating properly. Recommended that customer add rinse aid to the dispenser for pest drying results. Job complete
Near Waco, Texas 76712
Jonathan M
Job Details:
12/07/2020
WASHER WHIRLPOOL WTW8040DW4
"Arrived on site for a washer thatÂ’s making a grinding sound. Inspected unit and work area. Customer advised that they had another company come out and say the third issue is with her basket and gear case. Tested unit and found the basket is separated from the inner spline that sites on the gearcase. Due to this issue, the unit will need a new basket, tub, filter, hub, gear case, and agitator for repair. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11219115 (OUTER TUB) and 1 W11455453 (GEARCASE ) and 1 WPW10109200 (screw) and 1 WPW10215093 (clean out filter)"
Near Austin, Texas 78748
Leonardo
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Near Georgetown, Texas 78628
Justin
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site for refrigerator continues to making noise and freezer losing temperature. Performed diagnostics mode and tested defrosting sensor. Found thermistor and defrost sensor passed. Tested evaporator fan. Called techline and talked to Andrew (SR#7729031649)Check df sensor harness. Found harness still under Appliance Express warranty. Replaced and zip tie to evap harness. Performed diagnosed mode and tested operation. All tested good, no water leaks detected."
Near Salado, Texas 76571
Tyler
Job Details:
12/07/2020
DISHWASHER FRIGIDAIRE FGHD2465NB1A
Near , Texas 78738
Robert
Job Details:
12/07/2020
RANGE WHIRLPOOL WFG505M0BS3
Arrived on job for complaints of handling fell off. Replaced bracket and reconnected handle.
Near Copperas Cove, Texas 76522
Al
Job Details:
12/07/2020
DRYER ROPER REX4635EQ2
"Arrived to inspect dryer not heating.Checked all fuses, element, timer and found the L2 wasnÂ’t secured to the terminal block and had a screw missing.I repaired the issue and unit began heating again.Job DoneIssue was not related to previous repair"
Near Austin, Texas 78717
Lou
Job Details:
12/07/2020
MICROWAVE WHIRLPOOL WMH31017HS3
"Arrived on site to inspect microwave issues. Upon further inspection, the customer advised that the unit is making a noise and air is blowing out the front of the unit. I pulled the unit from the cabinets and found the damper door bent and not secured to the mount properly and not opening fully allowing air to blow out the front of the unit. I adjusted the damper door and tested and it is opening all the way now. Once the unit out back in its place, retested and it continues to operate as designed. Job completed."
Near New Braunfels, Texas 78130
Noah D
Job Details:
12/07/2020
COOKTOP JENN-AIR JEC9536BDB
"Arrived on site to inspect cooktop for cracked glass, upon inspection found the glass cracked. Job complete"
Near New Braunfels, Texas 78132
Noah D
Job Details:
12/07/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02
"Arrived on site to inspect fridge for not closing correctly, upon inspection found the door drooping, found no bends in door, ordering lower hinge, office to reschedule ; ordrng 1 W10806865 (HINGE )"
Near Round Rock, Texas 78681
Jimmy J.
Job Details:
12/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
Arrived on site for UNIT IS NOT COOLING IN FRIDGE SIDE- GETS COLD THEN IT GETS WARM AGAIN- TEMP FLUCUATING- FRZR IS OK UNIT IS NOT COOLING IN FRIDGE SIDE- GETS COLD THEN IT GETS WARM AGAIN- TEMP FLUCUATING- FRZR IS OKFound frost on evaporator cover. Removed cover and found build up across entire evaporator and heavier build up at the bottom of evaporator. Inspected drain tube for a proper seal and it was good. Used steamer to remove frost build up over evaporator. Removed FC thermistor and tested faulty at 2.96. Installed new FC thermistor wrapped with foil tape and secured with a zip tie. New thermistor tested at 13. Marked faulty thermistor
Near Riesel, Texas 76682
Jonathan M
Job Details:
12/07/2020
REFRIGERATOR FRIGIDAIRE FGUS2642LF2
Arrived on site for a refrigerator thatÂ’s leaking from the water valve that feeds his icemaker. Inspected unit and work area. Customer advised heÂ’s already looked at himself and that itÂ’s dripping from the actual valve on one of the seams. Replaced valve and tested unit. Found inlet water hose leaking water but the valve itself not leaking any water. Advise customer to get a new inlet water hose and unit is working as designed. Call complete.
Near Liberty Hill, Texas 78642
Justin
Job Details:
12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site for dishwasher with stoppers easily falling off of rails. Upon further inspection we found the rails needed slight adjusting which were causing stopper to fall, but were not needing replacement. Adjusted track and reinstalled stoppers and unit began working as designed. Call complete."
Near San Marcos, Texas 78666
Jacob
Job Details:
12/07/2020
WASHER WHIRLPOOL MVWC415EW1
Arrived onsite for unit making noise during spin. Tested unit. Heard noise during spin. Found that gear case will need to be replaced and possibly more let customer know.
Near New Braunfels, Texas 78132
Noah D
Job Details:
12/07/2020
WASHER WHIRLPOOL MVW7232HW0
"Arrived on site to inspect washer for not selecting options, found no issues at the time but customer stated itÂ’s intermittent, ordering console. Office to reschedule ; ordrng 1 W11128034 (CONSOLE )"
Near Canyon Lake, Texas 78132
Noah D
Job Details:
12/07/2020
RANGE WHIRLPOOL WCG55US6HS00
"Arrived on site to inspect cooktop for not lighting correctly. Upon inspection found the flames orange, customer had humidity machine, instructed customer on proper use. Complete"
Near Manor, Texas 78653
Matthew
Job Details:
12/04/2020
WASHER MAYTAG MVWB765FW0
"Arrived onsite to replace previously diagnosed parts. Replaced housing. Tested unit in auto cycle and all passed. Tested wash cycle, and had no issues. Tested drain and spin, had no issues. Unit is functioning properly. No leaks present at this time. Job complete"
Near Buda, Texas 78610
Kevin
Job Details:
12/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
"Arrived on site and inspected microwave and found door is drooping and pegs are not interacting properly with switches, corrected lower hinge and door will not close properly. Also added interior touchup paint to several spots. Microwave is operating properly, job complete."
Near The Hills, Texas 78738
Luis
Job Details:
12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02
"Arrived on site for no ice. Checked bottom harness no wires damaged,ran diagnostics ice bucket switch passed,icemaker thermistor passed,ran harvest test,ice dumped to bin,harvest test passed,ran fill test passed. All functions and test for icemaker passed.
Near Austin, Texas 78704
Leonardo
Job Details:
12/04/2020
RANGE KITCHENAID KGSS907SSS00
Arrived on site to replace igniter. Replaced part test unit and unit test good
Near Georgetown, Texas 78633
Justin
Job Details:
12/04/2020
REFRIGERATOR GE PSHS6TGXBDSS
Arrived on site to install previously diagnosed parts. Removed old filter housing and tube and installed new one. Tested unit and unit no longer made loud sound and water was dispensing. Unit working as designed. Call complete.
Near Spicewood, Texas 78669
Robert
Job Details:
12/04/2020
WASHER WHIRLPOOL WFW8620HC2
Arrived on job for complaints of clamp off bellow. Found clamp not attached fell off after previous repair. Put clamp back on and test.
Near Pflugerville, Texas 78660
Andy
Job Details:
12/04/2020
REFRIGERATOR WHIRLPOOL n/a
Arrived on site for refrigerator light not working. Tested and inspected unit and found failed LED module in RC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spring Branch, Texas 78070
Richard
Job Details:
12/04/2020
DRYER SAMSUNG DV42H5200EP/A3-01
Arrived onsite for the dryer not heating. During testing found that the heating element was no good. Installed new heating element and dryer tested good and is heating. Complete
Near Killeen, Texas 76542
Tyler
Job Details:
12/04/2020
WASHER WHIRLPOOL LSQ9549PW5
Arrived on site for a washer needing a previously diagnosed timer to help advance it in cycles. Upon arrival I was able to disassemble and install the new timer IÂ’ve been reassembled the unit and ran a few cycle test to verify that it was cycle on its own between filling agitation and the drain and spin. Unit worked flawlessly and transition between each setting as designed with no leaks before during or after repair call complete
Near Waco, Texas 76710
Jonathan M
Job Details:
12/04/2020
DISHWASHER MAYTAG MDB8959SKZ0
Arrived on site for a dishwasher but still not draining properly. Inspected unit and work area. Tested unit and found the drain pump not actually moving. Removed drain pump and third another obstruction at the drain pump. Remove the obstruction and tested unit. Unit is now working as designed. Call complete.
Near Dripping Springs, Texas 78620
Kevin
Job Details:
12/04/2020
DISHWASHER WHIRLPOOL WDF760SADM3
Arrived on site and inspected dishwasher and found wash motor has failed a new one will be needed to correct the problem; ordrng 1 WPW10671942 (Wash motor)
Near Round Rock, Texas 78681
David S
Job Details:
12/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived on site for icemaker not working and the lights coming on and off. I inspected the unit and work area. I found the unit with the lights on and the ice maker off. I tested the icemaker and it worked as designed. I did a fill test and the icemaker did not fill. I could hear the water valve open. I inspected the icebox facia heater and found it had good continuity, but no voltage when called for. I gained access to the control and found good voltage being supplied but no continuity to the fill tube heater. The fill tube heater is shorted out causing a power failure in then supply board. I am ordering the fill tube heater W11226501 to complete the repair. ; ordrng 1 W11226501 (FILL TUBE HEATER)"
Near Austin, Texas 78759
David Z
Job Details:
12/04/2020
DRYER MAYTAG MEDC465HW0
"Arrived on site to follow up on dryer making noise. Ran unit and can hear what sounds almost like rubber slipping. Recommended we replace the belt and tensioner.
Near Del Valle, Texas 78617
Matthew
Job Details:
12/04/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived onsite for broken handle. Handle was missing screws. Replaced screws l tested unit and unit is functioning properly. Job complete.
Near Austin, Texas 78753
Andy
Job Details:
12/04/2020
WASHER WHIRLPOOL WTW7500GC2
Arrived on site for washer not spinning clothes out properly. Tested and inspected unit and found failed inlet valve. Ordering needed part. Also ordering suspensions in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11130239 (housing) and 1 W11130359 (suspension)
Near New Braunfels, Texas 78130
Noah D
Job Details:
12/04/2020
DISHWASHER FRIGIDAIRE FFBD2408NS8C
"Arrived on site to inspect dishwasher for not starting, upon inspection found the dishwasher started when correct contact was made, replaced strike and checked functions. Tested 3 times and wash started. Complete"
Near Canyon Lake, Texas 78133
Jacob
Job Details:
12/04/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00
Arrived onsite for unit only making full buckets on other days. Looked at ice maker. Looked like ice maker was in the middle of making ice but quit. Replaced ice maker. Let customer know to give time to make ice. No leaks at this time. Job complete