Near Salado, TX 76571
Mike G.
Job Details: 02/28/2018
KOCE500ESS05, Arrived on site for unit making a noise when unit is cooling down, checked unit and customer did heat unit up before srv and when arrived customer turned unit off and unit is cooling down properly and checked for error codes and no error codes found unit is working properly
Near Temple, TX 76502
Dona
Job Details: 02/28/2018
Found wash error on control, valve not allowing for water flow, will need to order valve and replace board, all water connections dry.
Near New Braunfels, TX 78130
Connor M.
Job Details: 02/28/2018
MMV4205FZ3 maytag microwave Installed control for light not working. Unit working properly after repair. Job completed.
Near New Braunfels, TX 78130
Connor M.
Job Details: 02/28/2018
WRF767SDEM whirlpool refrigerator Arrived on site to test unit for noise during operation. Found fan shroud for condenser fan in rear of unit not secured correctly and vibrating. Corrected issue and tested unit. Unit working properly, no leaks detetced.
Near New Braunfels, TX 78132
Daniel A.
Job Details: 02/28/2018
MER6775BAF Upper oven bake element not heating. Verified shorted element. Replaced upper oven bake element. Tested unit. Working normal after service
Near New Braunfels, TX 78132
Daniel A.
Job Details: 02/28/2018
WDT720PADB2 Not draining water. Defective drain pump impeller. Not allowing water to drain from dishwasher. Replaced drain pump. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service
Near Temple, TX 76502
Dona
Job Details: 02/27/2018
Ref # sr7721383379 whirlpool, arrived on site for too high of temps, found probe not within range for proper function, read at 700 ohms should be between 1000-1200. Replaced probe, recalibrated unit to factory specification 00 in calibration. Temperatures check to spec. Auth from whirlpool WDLCW00EPL1
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/27/2018
Whirlpool microwave model MH6130XEQ1. No longer heating.
Near Belton, TX 76513
Mike G.
Job Details: 02/27/2018
RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....
Near Belton, TX 76513
Mike G.
Job Details: 02/27/2018
RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....
Near Austin, TX 78736
Luis
Job Details: 02/27/2018
Refrigerator-KRSC503ESS01-replaced inverter
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/27/2018
Kitchen Aid refrigerator model# KRFC704FPS00. Filter light flash, doors not aligned and freezer door
Near Harker Heights, TX 76548
Dona
Job Details: 02/27/2018
Found push to start knob pushed back reseated, knob verified operations, dryer vent clean, unit check to spec on all other specs.
Near Belton, TX 76513
Dona
Job Details: 02/27/2018
Arrived on site for no water production, found all water connections dry. Water to unit checked correctly found filter housing release for filter had fallen off, reseated, filter removes and makes contact now. Customer is getting a new filter. All other operations checked to spec.
Near Round Rock, TX 78665
Jonathan S
Job Details: 02/27/2018
Whirlpool washer model # WTW5000DW1. Issue, vibrating durning spin cycle.
Near Belton, TX 76513
Dona
Job Details: 02/27/2018
Arrived on site for dryer staying on constantly, found windings sticking causing continual run no movement on timer, replaced timer verified operations, temps good, dryer vent clean.
Near Belton, TX 76513
Dona
Job Details: 02/27/2018
Arrived on site for partial functionality of led lighting in upper part of fridge and no lights in freezer, found once power removed and cycled on. Lights would come back on. Replaced LED supply, once led supply replaced, lights turned on but were very dim. Verified no known broken wires, door switches check correct. Called whirlpool tech line to verify D.C. Voltage requirement from supply, spoke with Mike, was not in an area with service to pull specs. Checked D.C. Voltage from led supply line brown w red trace to orange, with door open found 24v D.C. Will need to reorder LED supply that is defective from factory. and return, Kristen assisted with part and reschedule date. Checked all water connections all dry.
Near Burnet, TX 78611
Thomas L.
Job Details: 02/27/2018
Arrived on site for no operation of inside lights. All lights were out. Replaced defective control and now all interior lights operate. No water leaks observed.
Near Round Rock, TX 78664
Jonathan S
Job Details: 02/27/2018
Kitchen Aid ice machine. Leaking water
Near Round Rock, TX 78664
Jonathan S
Job Details: 02/27/2018
Near Belton, TX 76513
Dona
Job Details: 02/27/2018
Arrived on site for abnormal grinding noise, found rr suspension rod sprung, allowing tub to drop and create noise. On rotor to ground. Replaced all 4 suspension rods, verified all operations, checked all water lines-all dry. Ran through partial cycle no more noise detected, water filling to correct level in basket.
Near Leander, TX 78641
Jerry C.
Job Details: 02/27/2018
GX2FHDXVY06 Arrived on site to install previously diagnose parts. Found that the shroud was serviceable. Installed remaining pre-diagnosed parts. Tested unit all operations good; no leaks found during service.
Near Florence, TX 76527
Steve C.
Job Details: 02/26/2018
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/26/2018
Arrived on site for no drain, found drain impeller falling off motor. Replaced, pump verified operations. Unit did to spec. All water connections dry
Near Austin, TX 78739
Luis
Job Details: 02/26/2018
Refrigerator-MFX2570AEM4- replaced icemaker assembly
Near Austin, TX 78748
Luis
Job Details: 02/26/2018
Refrigerator-WRB322DMBM00-remolded door seal
Near Cedar Park, TX 78613
Jerry C.
Job Details: 02/26/2018
MED5770TQ0 Arrived to inspect noise. I found a prior service company had completely disassembled the unit and I quoted the customer for the repair kit and reassembly. I removed and replaced the failed rollers, belt and idler and reassembled the unit. It tested good and operated as designed. Lint removed from chassis.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/26/2018
Arrived on site for improper function, found left front knob and bezel off centered causing shaft to bind. Adjusted bezel for proper turn function. Found no problems with spark module. Verified operations of all burners. All checked to spec.
Near Austin, TX 78745
Luis
Job Details: 02/26/2018
Refrigerator-IX5BBEXDS00-defrosted evaporator replaced temperature sensor
Near Austin, TX 78745
Luis
Job Details: 02/26/2018
Near Austin, TX 78717
Thomas L.
Job Details: 02/26/2018
Arrived on site for noise and intermittent operation on turntable, once disassembled found, turn shaft to motor plastic piece is completely corroded and split. Replaced motor. Kali assisted with part and reschedule date 3/1/18 Thursday.
Near Austin, TX 78726
Thomas L.
Job Details: 02/26/2018
Arrived on site for dispenser not opening, replaced faulty dispenser and control that was not displaying correctly. Replaced verified operations unit checked to spec. All water connections dry.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/26/2018
Whirlpool dryer . Not heating
Near Austin, TX 78721
Luis
Job Details: 02/26/2018
Refrigerator-WRF560SMYM05 frozen drain cleared ice cleared drain.
Near Austin, TX 78717
Thomas L.
Job Details: 02/26/2018
Arrived on site for broken knob, found shaft snapped at ui on washer. Customer does not want to go through with repair at this time. Unit not hooked to water at this time.
Near Austin, TX 78746
Luis
Job Details: 02/26/2018
Icemachine. No ice replaced water valve and pump assembly
Near Austin, TX 78748
Leonardo
Job Details: 02/26/2018
Near Austin, TX 78748
Leonardo
Job Details: 02/26/2018
Whirlpool dishwasher, model WDT970SAHZ0. Arrived on site to test unit for upper rack coming off track. Test unit and found wheels of track. Secured wheels to track test unit and unit test good job complete no leaks present.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/26/2018
Removed and replace leaking dispenser. Tested unit and operations were correct. Water connections were all dry.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/26/2018
Removed and replace leaking dispenser. Tested unit and operations were correct. Water connections were all dry.
Near New Braunfels, TX 78132
Daniel A.
Job Details: 02/24/2018
WDT970SAHZ0 Not cleaning dishes. Defective motor/sump. Replaced motor/sump Assy. Verified no leaks from inlet/drain hoses. Ran wash cycle. Normal operation after service
Near Austin, TX 78703
Joseph C.
Job Details: 02/23/2018
LTE5243DQ6 Arrived on site for shaky and wobbly washer basket complaint. Per my previous diagnosis, removed and replaced base frame and springs. Tested unit. All checks good. No leaks detected, at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/23/2018
Arrived on site for no ice production, found inoperative ice maker. Replaced ice maker. All water connections dry.
Near Austin, TX 78758
Joseph C.
Job Details: 02/23/2018
WTW4816FW1 Arrived on site for bad lid lock complaint. Inspected unit found lid lock faulty. Removed and replaced lid lock. Calibrated unit. No leaks detected, at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/23/2018
Arrived on site for no heat and no operation, found open upper thermal fuse. Replaced thermal fuse, verified temps. Unit checked good. Paid $252.64 check #1037
Near Killeen, TX 76543
Steve C.
Job Details: 02/23/2018
Near Austin, TX 78723
Joseph C.
Job Details: 02/23/2018
GU3200XTXY3 arrived on site for water left at bottom of unit after wash complaint. Inspected unit and found drain pump impeller separated from pop. Removed and replaced drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Parts are $81.02. Labor is $159.99. Total collected is $260.89.
Near Austin, TX 78723
Joseph C.
Job Details: 02/23/2018
Near Austin, TX 78723
Joseph C.
Job Details: 02/23/2018
JDB9000CWS3 Arrived on site for “leaking from lower left corner of door” complaint. Inspected unit and found I’ll fitting gasket. Removed and replaced gasket. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 02/23/2018
JDB9000CWS3 Arrived on site for “leaking from lower left corner of door” complaint. Inspected unit and found I’ll fitting gasket. Removed and replaced gasket. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Pflugerville, TX 78660
Jonathan S
Job Details: 02/23/2018
Whirlpool dishwasher model WDT710PAYM. Leaking water
Near Round Rock, TX 78681
Jerry C.
Job Details: 02/23/2018
KBFA20ERSS01 arrived on site for an ice maker not working. During inspection of the ice maker, I found that the ice maker had stalled and unit had over filled. Removed ice maker assembly and installed new ice maker. Tested new ice maker and it operated as designed. RF 360 $169.99; ice maker $129.43; tax $24.70; total job $324.12. No leaks observed during service.
Near Pflugerville, TX 78660
Jonathan S
Job Details: 02/23/2018
Whirlpool washer model # MHW5100DW0. Leaking water
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 02/23/2018
Arrived on site for flashing lights, found 3 blinking lights indicating bad thermistor, will order part and return Wednesday, Tommy will not charge for part. All water connections dry. Watched two slabs of ice when thermistor was bypassed left unit in off position.
Near Austin, TX 78756
Joseph C.
Job Details: 02/23/2018
JDB9000CWS3 Arrived on site for “leaking from lower left corner of door” complaint. Inspected unit and found I’ll fitting gasket. Removed and replaced gasket. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Killeen, TX 76542
Steve C.
Job Details: 02/23/2018
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 02/23/2018
Arrived on site for no heat on burners, replaced two right burners and left griddle burner. Verified operations, unit checked good.
Near Burnet, TX 78611
Thomas L.
Job Details: 02/23/2018
Arrived on site for no wash, found seized motor. Will need to order. Erika assisted with part. All water connections dry.
Near Austin, TX 78751
Joseph C.
Job Details: 02/23/2018
KODE300ESS02 Arrived on site to check oven for F2 E1 error. Found buttons unresponsive on control panel. Replaced new control panel and ran all test on unit. All buttons are responsive, cooling fan is functioning properly. Advise customer that steaming things on the top rack for broiling may cause problems and to make sure the door stays completely shut.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/23/2018
Arrived on site for no spin. Replaced actuator, ran through diagnostics. Checked incoming water through machine checked ok. All water connections dry. Collected remainder of call $170.09 credit card.
Near Cedar Park, TX 78613
Jerry C.
Job Details: 02/22/2018
KEBC107KSS05 arrived on site for broken door glass. Found broken glass and remove and replaced inner glass from door. Removed remnants of broken glass from inside unit. Quoted customer for interior glass $79.30, 2X light assemblies $41.48 ea. WO220 $169.99 and WO300. Installed glass and temperature tested and unit tested within specifications. Customer paid $188.54 today remaining cost is $263.13. Office to order parts and schedule return.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/22/2018
Arrived on site for f5e1 error, found error. Reset error on control. Verified temperatures on preheat, no further issues at this time.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/22/2018
Arrived on site for no ice production, found inlet tube with ice blockage, removed, valve cycled, all water connections dry.
Near Liberty Hill, TX 78642
Mike C.
Job Details: 02/22/2018
Whirlpool microwave WMH32519FS0 Arrived to find interior light not coming on when opening the door and then not starting a heating cycle. Found door switches and interlocks bad. Installed new interlocks with door switches and checked operation, checked good.
Near Round Rock, TX 78664
Thomas L.
Job Details: 02/22/2018
Arrived on site for no heat, found neutral line loose on dryer side tightened neutral. Venting is clean.
Near Driftwood, TX 78619
Connor M.
Job Details: 02/22/2018
WDT920SADM2 whirlpool dishwasher Arrived on site to test unit for leaking water during use. Ran cycle and monitored. No leaks during run time. Found evidence of over soaping condition indicated by where the water appears to have been and wash habits stated by customer. Unit working properly at time of service. Instruct customer on proper use and care. No leaks detetced. Collected srvc via cc.
Near Austin, TX 78737
Connor M.
Job Details: 02/22/2018
KFIS29PBMS00 kitchenaid refrigerator Arrived on site to test unit for frost build up in rc. Found ice build up at rear adapter on return air gasket. No frost on ff evap. Unit maintaining temps properly. Will need gaskets and adapter. Sw approved 2/27
Near Round Rock, TX 78664
Thomas L.
Job Details: 02/22/2018
Arrived on site for screw that had fallen out of door, reseated and tightened all other screws. Verified operations, all water connections dry.
Near Round Rock, TX 78665
Thomas L.
Job Details: 02/22/2018
Arrived on site for dish rack sliding off slides, replaced right slide stop. Verified rack slides good and left stop good. All water connections dry.
Near Round Rock, TX 78665
Thomas L.
Job Details: 02/22/2018
Arrived on site for dish rack sliding off slides, replaced right slide stop. Verified rack slides good and left stop good. All water connections dry.
Near Round Rock, TX 78665
Thomas L.
Job Details: 02/22/2018
Arrived on site for no operation, found faulty user interface. Will order user interface, rescheduled for Tuesday, Erika assisted.
Near Liberty Hill, TX 78642
Mike C.
Job Details: 02/22/2018
Whirlpool microwave WMH31017FS Arrived to find the interior light not coming on when opening the door and then not starting a heating cycle. Found door switches and interlocks bad on unit. Installed new upper and lower interlocks with door switches and checked operation, checked good.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/22/2018
Arrived on site for no cool condition. Found dye drier cracked. Replaced with new dye drier, checked for cooling unit cooling. Water was from melting ice bin. All water connections checked dry.
Near Austin, TX 78749
Connor M.
Job Details: 02/22/2018
WRF535SWHW00 Arrived on site to test unit for door issues. Found after leveling unit that doors were uneven front to back. Unable to correct issue. Ordering doors for return. Office to schedule directly.
Near Leander, TX 78641
Jerry C.
Job Details: 02/22/2018
KRFF507ESS01 arrived, on site for fridge door making noises and internal lights issue. Pulled refrigerator out and replaced LED supply board. I inspected the drain and found it sagging and sealed it. Returned unit to its correct place and squared the cabinet and leveled. I set the right door to match the height of the left and verified cabinet square. The ice maker housing adapter was incorrectly mounted and was tilted. I removed and corrected the adapter mounting and ensured complete ice maker housing engagement to the rear of the liner. Operational test good, no leaks observed during service.
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/22/2018
Whirlpool refrigerator model#WRT519SZDB02. Not cooling.
Near Georgetown, TX 78626
Thomas L.
Job Details: 02/22/2018
Arrived on site for oven not moving past 175 degrees, found control was set to Celsius not Fahrenheit. Reset unit to Fahrenheit, verified temperatures. Unit checks to spec. Customer states that the unit did not work since the last repair.
Near Nolanville, TX 76559
Chase
Job Details: 02/21/2018
Arrived. On site for runaway temps and control lockdown. Replaced control and probe, verified operations. Temps Ckd good.
Near Belton, TX 76513
Chase
Job Details: 02/21/2018
Arrived on site for stall in spin cycle, replaced worn down washplate, verified operations and checked for errors, checked all water connections-were dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/21/2018
Arrived on site to install parts. Replaced the controls and the sensor as temperatures would not maintain properly. Tested Unit and unit operated as designed. The customer had not received her new unit tag from the manufacturer as of this date.
Near Temple, TX 76502
Chase
Job Details: 02/21/2018
Arrived on site for no ice production, found ice maker burned across motor, replaced verified operations. All water connections dry.
Near Temple, TX 76502
Chase
Job Details: 02/21/2018
Arrived on site for no ice production, found ice maker burned across motor, replaced verified operations. All water connections dry.
Near Salado, TX 76571
Chase
Job Details: 02/21/2018
Arrived on site for intermittent spin. Unit had been calibrated prior visit, lid lock is engaging through full cycle, found no solid errors to ensure lid lock failure. Customer said that washer worked since the previous tech calibrated. No part is needed at this time. All water connections dry.
Near Burnet, TX 78611
Thomas L.
Job Details: 02/21/2018
Arriv3d on site for ice machine not making ice and making loud dishwasher sound. Turned the unit on and as the bowl filled with water found that the recirculating pump tube was not connected and was forcing water out of he bowl into the compartment. Attached the tube and the unit began to function properly. No leaks found/all connections were dry.
Near Salado, TX 76571
Chase
Job Details: 02/21/2018
Arrived on site for washer continually filling with water even when power is off to unit, found mechanically open water valve, replaced valve tested operations, pressure switch engages, spin sounds normal, wash cycle at pace. All water connections tested dry. Customer already had unit pullled away from wall at time of arrival.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/21/2018
Arrived on site for a dryer not heating but drum spins. Found thermal cutoff defective. Removed and installed new thermal cutoff kit. Tested unit and unit heated as expected. Dryer venting is cleared. The dryer was in the driveway under carport and customer was not home, but gave permission to service dryer.
Near Round Rock, TX 78665
Jonathan S
Job Details: 02/21/2018
Whirlpool dryer model GEW9250PL0. Not heating
Near Salado, TX 76571
Chase
Job Details: 02/21/2018
Arrived on site for long. Checked functionality of wash motors, heater, waater temmp, all functionally checked correctly. Customers water is hard, have advised customer. On detergent, water temperatures, water softner. At this time unit is working to mfg specification. All water. Connections are. Dry.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/21/2018
Arrived on site for an F20 error code. Ran unit in diagnostic mode and the F20 code appeared. F20 code reads that the pressure switch trip is not detecting. Unplugged unit and removed old pressure switch to find a crack in the housing; blew into the pressure switch tube to check air flow and it checked good. Installed new pressure switch, plugged unit in and tested unit. Unit operated as expected. No leaks found/all connections were dry. We entered the home via the garage door and left the home via the garage door. Notified the customer via telephone.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 02/21/2018
Arrived on site for an F20 error code. Ran unit in diagnostic mode and the F20 code appeared. F20 code reads that the pressure switch trip is not detecting. Unplugged unit and removed old pressure switch to find a crack in the housing; blew into the pressure switch tube to check air flow and it checked good. Installed new pressure switch, plugged unit in and tested unit. Unit operated as expected. No leaks found/all connections were dry. We entered the home via the garage door and left the home via the garage door. Notified the customer via telephone.
Near Georgetown, TX 78628
Chase
Job Details: 02/21/2018
Arrived on site. Checked dryer for intermittent no operation. Customer stated that unit will not power on intermittently and at times display will fade. Upon arrival dryer is functioning properly. Verified line voltage to unit from wall outlet and line voltage from main control. Mechanically dryer checks good. Rollers, idler and belt sound good. Due to issue with elecronics it could be an issue with main control, user interface or both and it cannot be determined at this time. The user interface is Discontinued. To replace the main control quote would be- Service (DR310)-$149.99-Part-(main control)-$246.69. Advised customer that there could be damage to both electronics assemblies and recommendation would be to repalce both. Due to user interface being Disconitued I would not recommend further repair on this unit. Collected $108.24 diagnostic fee today. Job complete
Near Round Rock, TX 78664
Jonathan S
Job Details: 02/21/2018
Whirlpool dryer model # MEDC215. Not heating at all.
Near Georgetown, TX 78633
Chase
Job Details: 02/21/2018
Arrived on site for low to no ice production, found e 2 error for stalled ice motor, replaced ice maker. Verified operations of Ice Maker, ckd gaskets, and temperatures. All water lines dry.
Near Killeen, TX 76542
Steve C.
Job Details: 02/21/2018
Near Burnet, TX 78611
Thomas L.
Job Details: 02/21/2018
Arrived on site for left fridge door making noises when opening. Adjusted the hinge and the noise stopped. Observed no leaks all connections were dry.
Near Leander, TX 78641
Jerry C.
Job Details: 02/20/2018
MEDX700AG0 arrived on site for dryer not heating/drying. Checked voltage to thermostat and checked good. Checked voltage to element and found it to be open. Removed old element and installed new element. Tested unit and found the element heat up and cool back down. Unit operates as expected. DRE310-$159.99 labor and WP3387747 Element-$96.67...total=$277.83. Customer paid in full with card.
Near Leander, TX 78641
Jerry C.
Job Details: 02/20/2018
MVWB835DW1 arrived on site for grease/black marks on certain garments. Discussed with customer loading strategies/techniques. Advised customer to use deep water wash cycle with extra rinse and deep clean modifiers. I also advised the customer warmer wash temperatures may help with residue. Placed washer in test mode and tested good. No leaks found during service.
Near Round Rock, TX 78681
Thomas L.
Job Details: 02/20/2018
Arrived on site for abnormal noise operation, replaced compressor under service pointer W10783614, all water connections are dry.
Near Lago Vista, TX 78645
Jerry C.
Job Details: 02/20/2018
WRX735SDBM04 arrived on site for no lighting in the drawer of refrigerator. After checking the wiring of the drawer lights and pulling the lights housing, I found that one of the drawer lights was not completely connected. The light was connected and both lights worked as designed. No leaks found and all connections were dry.
Near Round Rock, TX 78681
Thomas L.
Job Details: 02/20/2018
Arrived on site for residue on clothes. Customer gave me examples of the clothes with splotches on them. Found no fault codes in diagnostics. Customer has been educated on laundry soaps temperatures cycles etc. water connections are dry. Contacted tech line and spoke with Robert ref # is 7721328678 . No repairs are to be further done since kit has been installed. I was advised to refer the customer to the Customer Experince Center at 800-253-1301