Near Buda, TX 78610
Richard
Job Details:
06/19/2020
WASHER WHIRLPOOL WFW92HEFW0
Arrived onsite for the washer not working. Replaced control and panel control and washer tested fine
Near Georgetown, TX 78633
Paul
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KSSC48FTS02
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the icemaker working in the FC. I found the FC temp at -2 degrees and the RC temp at 43 degrees. I found air coming thru the dampener. I checked the air return and found it clear but the RC temp was dropping very slowly after the door had been opened. Upon further inspection I found the air duct deflector by the evaporator not installed correctly affecting the air flow to the RC. I installed the deflector correctly and tested the temps again. The FC was at -2 and the RC temp started dropping rapidly. I explained to the customer that this should solve their cooling issue. The customer has a thermometer in the RC and will check it after a couple of hours to let us know if the temp isn’t at set point. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03
Arrived onsite for ice maker not making ice and unit turning off randomly. Upon inspection I found a pint of ice cream wedged between the freezer drawer and evap cover. I found a block of ice built up around the FC evap fan and bi metal. I also found the RC section evap cover frosted over which could have been caused by the ice cream rendering the door to not shut all the way. This could contribute to the frost build up. Ordering the evap harness and thermistors for return visit to remedy defrost issue just Incase. Ordering (WPW10277799) ; ordrng 1 WPW10277799 (harns-wire)
Near Buda, TX 78610
Leonardo
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to test unit for door not closing. Found broken door latch. Replaced door latch. Tested unit door functions properly. Job complete.
Near Smithville, TX 78957
Scott
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for freezer light not on. Found LED light module in freezer and failed. Replaced light module, tested and freezer light is coming on. No water leaks detected at time of service.job complete ."
Near Spicewood, TX 78669
Brandon
Job Details:
06/19/2020
OVEN WHIRLPOOL KODE507ESS
"Arrived on site for customer complaint of electric smell when using top oven, found a lot of thick burned on material on bottom of upper oven, I removed what I could and tested the oven, at 300 degrees as soon as I opened the door, the smell was like burnt plastic. I instructed customer to clean unit
Near San Marcos, TX 78666
Jacob
Job Details:
06/19/2020
WASHER WHIRLPOOL MVWB835DW4
Arrived onsite for unit having broken hinge. Looked at unit. Found that lid needs to be replaced. Customer will call back if service is requested.
Near Austin, TX 78745
Kevin
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW5000DW1
"Arrived on site and inspected washer and found during the spin cycle basket is spinning eccentric. Customer elected to not continue attempting repair, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details:
06/19/2020
COOKTOP THERMADOR PCG366G
"Arrived on site to inspect cooktop for not igniting, upon inspection found the control board fried and needing to be replaced, ordering control board. 2MAN 2HOURS. Office to reschedule ; ordrng 1 00619016 (CONTROL ) and 1 2HOUR (2HOUR) and 1 2MAN (2MAN) and 1 AUTHO (AUTHO )"
Near Austin, TX 78731
Wesley
Job Details:
06/19/2020
DRYER MAYTAG MGD7230HW0
Arrived onsite and used the gas valve to report function. Unit is now operating as designed. Found possible faulty gas shut off at wall to be contributing to the initial problem. All checks good. Advised customer on use and care.
Near Austin, TX 78703
Eman J.
Job Details:
06/19/2020
ICE MACHINE KITCHENAID KUID308ESS2
"Arrived onsite for ice machine not ,sling ice. Tested system. Found nothing wrong. Everything works as designed. Job complete."
Near Wimberley, TX 78676
Jacob
Job Details:
06/19/2020
RANGE WHIRLPOOL WEE750H0HW1
Arrived onsite to replace bulb. Replaced bulb. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78723
Eman J.
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived onsite for refrigerator not cooling. Tested system. Found compressor faulty. System requires a ss. Ordering compressor W10780378, evaporator WPW10239732 and drier W11179385. Office please reschedule. ; ordrng 1 W10780378 (compressor) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator)"
Near Austin, TX 78741
Leonardo
Job Details:
06/19/2020
RANGE WHIRLPOOL WFG525S0JS0
"Arrived on site to test oven clicking. Test unit, found bad igniter bake. Replaced igniter bake. Test unit, unit heating to 350. No leaks present at this time job complete."
Near Manor, TX 78653
Andy
Job Details:
06/19/2020
DRYER WHIRLPOOL WED5000DW2
Arrived on site for dryer not drying clothes. Tested and inspected unit and found issues with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find poor air flow due to house venting. Instructed customer that house venting will need to be cleaned. No other repairs are needed at this time.
Near Round Rock, TX 78665
Cliff
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW5000DW2
Arrived on site today does a washing machine that is not cycling. Tested unit and found failed lid latch assembly.
Near Austin, TX 78749
Leonardo
Job Details:
06/19/2020
MICROWAVE WHIRLPOOL WMH32519HZ1
Arrived on site to test unit for rattling noise. Found debris in fan motor. Removed debris and tested unit. Unit does not make noise. Job complete.
Near Round Rock, TX 78681
David S
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for fridge having ice build up on the fresh food section evaporator. I inspected the unit and work area. I found the unit in adaptive defrost, I changed it to basic defrost, so it will defrost every 8 hours. I tested the bi-metal, thermistors, both evap fans, and the heating element. All are working as designed or come on when called for. I gained access to the drain tube and found a restriction in the drain tube. I cleared the restriction. And seals the drain tube to the cabinet of the fridge to prevent an air leak.I spoke with customer about defrosting the unit. I explained to pull the unit out of the cabinet, place a towel in the freezer bottom and fresh food bottom, and than place towels on all four sides of the fridge. I recommend leaving the fridge off and the doors open for 24 hours to defrost the unit. No water leaks detected. Job complete."
Near Austin, TX 78729
David S
Job Details:
06/19/2020
FREEZER WHIRLPOOL WRS973CIDM00
"Arrived on site for fridge not keeping temperature. I spoke with customer, they stated the the fridge over the weekend was not cooling at all, and than it started to work and make ice again a couple of days later. I inspected the unit and work area. I checked all the thermistors, evaporator fans, bi-metal and heater. All are working properly. I inspected the compressor and condenser fan. I found the compressor operating as designed and the fan working. Customer also stated the ic dispenser was not working. I disassembled the ice dispenser and found ice stoping the gear from engaging. I removed the ice and found the cube and crushed ice functions working. While I was testing the icemaker the unit went through a defrost cycle. I did a temp test in the freezer and found the temperature dropping and got to below 16 degrees. Unit ism operating as designed. No water leaks detected.
Near Wimberley, TX 78676
Jacob
Job Details:
06/19/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived onsite to finish putting parts on new tub. Put parts on tub. Tested unit. Unit test good. But found a crack at the bottom of tub at the back. Tub is leaking water. Called Techline. Suggested to have customer call customer service to hopefully resolve issue. Got SR#7728117723
Near Dripping Springs, TX 78620
Brandon
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for customer complaint of unit not washing, found error codes F4e3 f7e1, found failed wash motor, ordering pump/motor assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11085683 (pump&motor)"
Near Gatesville, TX 76528
Jonathan M
Job Details:
06/19/2020
OVEN MAYTAG MET8800FZ0
"Arrived on site for oven that has enamel coming off in the top oven. Inspected unit and work area. Found a chunk of liner that had broken off that is half an inch wide and 8 inches long. I called Techline and spoke to Rick SR# 7728116943. He reached out via video to take pictures and designate what or if repairs would be done.
Near Smithville, TX 78957
Scott
Job Details:
06/19/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived on site for improper flames . Found lots of soot build up on burner caps and in oven . Unit has never been converter to LP . Will need to confirm with office on coverage . Will need top burner LP And oven lp conversion kits . No gas leaks detected at time of service . ; ordrng 1 W11087486 (spud-orfce) and 1 W11126047 (spud-orfce)
Near Austin, TX 78704
Eman J.
Job Details:
06/19/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived onsite for washer. Got to office was informed that customer washer now works. Job complete.
Near Taylor, TX 76574
Andy
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTE104ESS0
Arrived on site to install previously diagnosed pump motor assembly and rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78132
Richard
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL KSSC48QMS01
Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the compressor and condenser fan motor are not coming on. Found that there is a faulty control board. ; ordrng 1 W10823805 (cntrl-elec)
Near Georgetown, TX 78626
Al
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived to inspect ice container shaft and plate issues.Found the ice was clumped in the ice container, causing the auger shaft to dislodge from the auger.Will return with the auger motor. Ordering the shaft, plate and ice container, which is PSP item.Office to reschedule with customer.; ordrng 1 W11129522 (ICE CONTAINER ) and 1 W11347435 (PLATE) and 1 WPW10347114 (SHAFT)"
Near Austin, TX 78731
Wesley
Job Details:
06/19/2020
MICROWAVE WHIRLPOOL KOCE507EBS06
Arrived onsite and installed new hinges solving the door latch problem. Unit is now operating as designed.
Near Austin, TX 78728
David S
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site for dishwasher not draining. I spoke to the customer about the units operation and found the unit is draining but it continually filling when not in use. I inspected the unit and work area. I found no voltage going to the fill valve hen in standby mode. I found the water pressure high and the valve no closing all the way. Customer pointed out spots on the front panel that are rust. I inspected the spots and found them to be rust spots. I spoke with customer about what kind of cleaner is being used on the panel, and they stated they are using stainless steel cleaner. I am order a fill valve W11175771, and front panel WPW10274902 to complete the repair.; ordrng 1 W11175771 (valve-inlt) and 1 WPW10274902 (panel)"
Near Gatesville, TX 76528
Jonathan M
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
Arrived on site for refrigerator that still sweating in the dispenser area and leaking onto the floor. Inspected unit and work area. Replaced door and tested unit. Unit is working as designed. Call complete.
Near Round Rock, TX 78664
Cliff
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTM404EWH3
Arrived on site to diagnose a dishwasher that appears to not be completing cycles. Tested all parts and components and found no mechanical failures with unit at this time. Did note sudsing during diagnostics indicating over sudsing during cycling. Advised homeowner on findings and best soaps and cleaning procedures for unit with soft water. Also advised if issue persists after following recommendations control may need to be replaced. All is working properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Jonathan M
Job Details:
06/19/2020
MICROWAVE FRIGIDAIRE FGMO205KFB
Arrived on site for microwave that had a broken pushbutton. Inspected unit and work area. Tested unit and unit was working as designed. Customer advised that this was the first time it’s worked in the last three weeks. They advised the unit would basically get stuck inside and that the latch would work but that the button would not push back out. Remove top cover and push button assembly. Found spring had been warped and was potentially getting caught. Replace pushbutton spring and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details:
06/19/2020
REFRIGERATOR GE GYE18JSLKFSS
Arrived on site for temps being off . Found customer had set unit to lowest settings . Also found tower is not sitting flush at bottom . Did find service pointer . Ordering kit per pointer . No water leaks detected at time of service. Please call to set return .; ordrng 1 WR14X24747 (gasket tower ff)
Near Dripping Springs, TX 78620
Brandon
Job Details:
06/19/2020
DISHWASHER GE Pdw9280n00ss
"Arrived on site for customer complaint of unit not switching cycles, and not starting cycles, found failed keypad, ordering keypad. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD34X11210 (keypad)"
Near Georgetown, TX 78626
Al
Job Details:
06/19/2020
ICE MACHINE KITCHENAID KUIC18PNXS0
"Arrived to inspect ice machine not working.Found the unit works properly, but the grid cutter is defective..All water lines were dry at the end of service.Job complete"
Near , TX 78132
Noah D
Job Details:
06/19/2020
RANGE WHIRLPOOL WFE505W0HB1
"Arrived on site to inspect oven for bad smell, tested all functions and could find no “gas” smell, tested all functions and found no issue. Complete"
Near Austin, TX 78750
David S
Job Details:
06/19/2020
WASHER MAYTAG MHW5500FW0
"Arrived on site to install previous diagnosed part. I gained access to the old bellow and removed it. I replaced it with a new one. I reassembled the unit and ran it through a diagnostics cycle the unit operated as designed, no water leaks detected. Job complete."
Near Leander, TX 78641
Jonathan S
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area, found rinse aid dispenser empty. Performed diagnostics mode, no error codes. Monitored test cycleMeasured incoming water temperature at 120°. Measured amp draw to element and found at 7.0 amps. Tested for hot temperatures at end of test cycle. Spoke with customer user care guide. All tested good, no water leaks detected."
Near Austin, TX 78746
Leonardo
Job Details:
06/19/2020
DISHWASHER IKEA IUD8500BX1
Arrived on site to test for leaking. Tested unit found leaks coming from diverter motor.Job complete.
Near Burnet, TX 78611
James
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site and tested operation. Found freezer at 51 degrees and fresh food at 38 degrees. Verified all connections and ran diagnostics. Unit operates properly in diagnostics but will not switch to freezer in normal operation. Unplugged unit and verified all connections. Plugged unit back in and tested. Unit operating properly. Job complete
Near Austin, TX 78723
Eman J.
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00
Arrived onsite for refrigerator not cooling. Tested system. Everything works as designed both freezer and refrigerator are keeping recommended temp.
Near , TX 78738
Brandon
Job Details:
06/19/2020
OVEN WHIRLPOOL WOS51EC7HS01
"Arrived on site for customer complaint of error codes and unit not working, found fan speed error, and miscommunication error of controls. I replaced ACU control and UI control, unit tested good."
Near , TX 78738
Brandon
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for customer complaint of loose handle, found loose handle, I tightened handle, unit tested good."
Near Briarcliff, TX 78669
Luis
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site for water leaking. Found fresh food evaporator floor with water/ice. Removed compressor cover found obstruction in drain tube,cleared drain tube removed ice and water from fresh food advised customer to defrost unit 24hrs to clear in liner.
Near Belton, TX 76513
Jonathan M
Job Details:
06/19/2020
OVEN WHIRLPOOL WOD51EC0HS01
Arrived on site for oven that has a fan speed error code. Inspected unit and work area. Placed unit in service diagnostics and found the errors but they stayed it’s from 2017. Unit was made in 2019. I tested the unit in service diagnostics component activation tests and ran the upper fan high-speed and low-speed. Unit worked as designed. Tested lower fan speed and both tests ran as designed as well. Customer advised that the error was coming up when she was preheating her oven but sometimes would be right away and sometimes take a while before it came up. I put the unit on a 400° bake and unit heated up properly. I called Techline and spoke to TJ SR# 7728111542. He had me run a few tests and advised that the issue was either with the upper fan or the lower fan because the unit uses the lower fan as well during the upper bake. He advised to go ahead and replace both at the same time. Ordering two blowers and office will need to contact customer for a reschedu
Near VLG O THE HLS, TX 78738
Brandon
Job Details:
06/19/2020
DRYER WHIRLPOOL WED5620HW1
"Arrived on site to replace damaged panel, the new panel was damaged in box. ; ordrng 1 W11310029 (PANEL)"
Near Austin, TX 78703
Leonardo
Job Details:
06/19/2020
RANGE WHIRLPOOL WEG515S0FS2
Near Gatesville, TX 76528
Jonathan M
Job Details:
06/19/2020
WASHER LG WM3997HWA
Arrived on site for washer that won’t drain. Inspected unit and work area. Unit was full of water when I got here and try to run the drain. Heard a grinding sound. Removed water from unit and checked drain pump for obstructions. Found something metal stuck in the drain pump causing the impeller to strip. Was able to move the impeller by had without resistance..
Near San Marcos, TX 78666
Richard
Job Details:
06/19/2020
OVEN KITCHENAID KODE300ESS04
Arrived onsite for the oven making a fan noise ran diagnostics and found that the convection fan was causing the issue. Need to replace convec fan motor and cover. Ordering parts office to reschedule ; ordrng 1 W11234761 (baffl-conv)
Near Seguin, TX 78155
Noah D
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00
"Arrived on site to inspect fridge for not making ice, upon inspection found the fill line clogged with ice, will need fill tube and valve to fix. Office to reschedule.; ordrng 1 RESEARCHICEMAKERFILLTUBE (RESEARCH ICE MAKER FILL TUBE )"
Near Kyle, TX 78640
Kevin
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00
"Refer customer back to Whirlpool. Arrived on site and inspected icemaker production and found it is almost halfway to full line on bin. Homeowner states this is the production overnight, Customer is unhappy with ice production. Spoke with techline and they said this is normal production. Explained it to customer that there is nothing that can be done to improve ice production on this model.
Near Austin, TX 78730
Wesley
Job Details:
06/19/2020
OVEN WHIRLPOOL WOD77EC0HS01
"Arrived onsite and found panel to be resetting itself to January midnight on its own. Ordering console to repair, office to reschedule. ; ordrng 1 W11428578 (CONSOLE)"
Near Sun City, TX 78628
Paul
Job Details:
06/19/2020
DISHWASHER GE GDT655SSJ0SS
Arrived onsite for a washer not drying again. I found the tub high limit tripped again. I reset the high limit and tested the unit in diagnostics. The unit was heating and working as designed. I tested the resistance of the thermistor from the control and found it correct. I found the control working as designed. I ran the machine and found it working as designed. I suspect loading issues causing the limit to trip and went over loading with the customer explaining to keep from loading large metal pots and pans in the lower rack above the tub where the high limit is. Call complete.
Near Driftwood, TX 78619
Brandon
Job Details:
06/19/2020
COOKTOP KITCHENAID KGCU463VSS01
"Arrived on site for customer complaint of front right burner sparking after lit, called techline, found missing chokes on front right and left rear burner heads, ordering conversion kit according to TL. ordrng 1 W10810387 (cnvrsn-kit)"
Near Dripping Springs, TX 78620
Brandon
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02
"Arrived on site for customer complaint of unit leaking, and on site to replace parts ordered by previous tech, I found another leak coming from ice maker fill tube, need to order fill tube. ordrng 1 W11415785 (FILL TUBE ICE MAKER)"
Near Leander, TX 78641
Jonathan S
Job Details:
06/19/2020
FREEZER WHIRLPOOL MZF34X16DW04
"Arrived on site to install previous diagnosed parts. Removed temperature thermistor, EVAP thermistor and control, and installed new. Powered on unit and tested operation all tested good no sign of leaks detected. Found customer had digital thermometer explained to customer that was not accurate for temperature reading."
Near Killeen, TX 76543
Al
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTE234GPS0
"Arrived to inspect dishwasher not cleaning dishes.Ran diagnostics test mode and pump and motor 4/3 wash motor error code).Confirmed the complaint, motor didn’t work.Ordering W11085683 pump & motor.Needs more work ; ordrng 1 W11085683 (PUMP & MOTOR)"
Near Austin, TX 78723
Andy
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDF330PAHB2
"Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control and latch. Removed failed control and replaced with new, will need to order latch parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10678341 (spring) and 1 WP8524471 (actuator)"
Near Austin, TX 78738
Luis
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00
"Arrived on site for fresh food evaporator incased in ice. Called tech support per tech support will need to replace evaporator cover and run service pointer W11092686E ordering harness,cover and drip pan due to pan warped.; ordrng 1 WPW10277799 (HARNESS) and 1 WPW10501260 (COVER) and 1 WPW10537710 (DRIP PAN)"
Near Austin, TX 78739
Leonardo
Job Details:
06/18/2020
OVEN WHIRLPOOL WOS51E
Arrived on site to test unit for no power. Testunit and found bad thermal fuse. Test unit and unit heating correctly job complete
Near Kyle, TX 78640
Richard
Job Details:
06/18/2020
RANGE WHIRLPOOL WFE505W0HB2
"Arrived onsite for the oven LR, RR, LF burners not working. Upon arrival found error code F1E0 displaying on the oven which means internal board failure. DTook pictures and called office. Complete."
Near Austin, TX 78752
Scott
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
"Arrived on site , replaced freezer door, handle and screws . No water leaks detected . Job complete ."
Near Austin, TX 78701
Eman J.
Job Details:
06/18/2020
DRYER WHIRLPOOL WED560LHW0
Arrived onsite for dryer making noise. Tested system. Found screws loose on blower wheel. Tighten screws. Tested system. Everything works as designed. No noise present. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details:
06/18/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site today Conoce microwave that is not heating. Tested unit and found shorted capacitor and diode. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Paul
Job Details:
06/18/2020
DISHWASHER KITCHENAID KUDE70FVSS2
Arrived onsite for a dishwasher not heating or letting water in. I found the fill valve defective not opening but I did find the unit heating. I found an F1E1 stored error code and a relay on the control stuck. The control and fill valve need to be replaced.I replaced the main control and the fill valve. I tested the unit and found it working as designed. There were no water leaks present at the time of service. I did find the wall outlet under the sink defective and advised the customer to call an electrician. The customer had a water leak at sink that leaked into the junction box along with a detergent dispenser leaking behind the wall plate that damaged the wiring. I did not plug the power cord back into the receptacle. Call complete.
Near Austin, TX 78728
David S
Job Details:
06/18/2020
MICROWAVE WHIRLPOOL WMH73521CS3
"Arrived on site for microwave staying open and registering it’s closed. I inspected the unit and work area. I found the top switch in the back position. I pulled the interlock into the proper position, and the unit tripped the breaker. I gained access to the interlocks and found one of the switches intermittently failing, I replaced the switch and found no power to the unit. I inspected the fuses and found one of the fuses broken. I replaced the fuse with one I had on hand. I powered the unit back on and found the unit operating as designed. Unit is heating
Near Horseshoe Bay, TX 78657
James
Job Details:
06/18/2020
DISHWASHER KITCHENAID KDTM404KPS0
Arrived on site and to installed drain tube and valve. Upon removing unit from cabinets I found the top rear from center to left corner crushed and rolled seam gapped. Also found 3rd level rack stop broken and several dents to inner door panel along door gasket area. Unit is also missing mounting hardware which will be needed to keep unit from tipping over. All parts are expart and office will have to schedule for 2 hour repair. ; ordrng 1 CNOTE (2 HOURS) and 1 W11084874 (STOP) and 1 W11393130 (INNER DOOR) and 1 W11409866 (TUB) and 1 W11416362 (SUMP AND MOTOR) and 1 WP8269145 (brckt-mtg)
Near Hutto, TX 78634
David S
Job Details:
06/18/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on site to install previous diagnosed parts. I gained access to the rotor stator assembly and removed the failed components. I installed the new rotor stator and reassembled the unit. I ran a diagnostics cycle and the unit operated as designed. No water leaks detected. Job complete.
Near Marble Falls, TX 78654
James
Job Details:
06/18/2020
ICE MACHINE KITCHENAID KUIX535HPS00
Arrived on site and tested operation. Found sensors good and pumps working properly. Tested sealed system and found all working properly. Started cycle and unit began to produce ice properly. Customer will leave unit running and monitor for failure. If failure occurs unit will be left running so failed component can diagnosed. Issue is intermittent and takes a day or 2 to occur
Near Austin, TX 78717
Kayman
Job Details:
06/18/2020
DISHWASHER KITCHENAID KDTM354ESS
Arrived onsite for dishwasher spray arm issue. Upon inspection I found the 3rd level spray arm had detached from the feed tube. I could not successfully replace just the spray arm so I replaced the feeder assembly which comes with the spray arm attached. Unit is working as designed. Job complete.
Near Austin, TX 78738
Leonardo
Job Details:
06/18/2020
RANGE GE JGP989BK2BB
"Arrived on site to replace left front burner. Replaced burner, test unit. Unit igniting right away. Job complete."
Near Austin, TX 78738
Brandon
Job Details:
06/18/2020
FREEZER UNKNOWN RS3084SR1
"Arrived on site for customer complaint of trim falling off, I added epoxy to trim, unit tested good."
Near Temple, TX 76504
Jonathan M
Job Details:
06/18/2020
REFRIGERATOR GE DFE28JMKBES
Arrived on site to install previously diagnosed part. Inspected unit and work area. Removed icebox door assembly and found the bottom hinge broken off and stuck inside the old icebox door. Removed hinge and tried to fix the door. Was not able to get hinge back on the door. Ordering left hand door and office will need to look up part and get authorization due to part being out of stock. Part number WR78X26304 will be needed (Dispenser Door).
Near Leander, TX 78641
Lou
Job Details:
06/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS01
"Arrived on site to install previously diagnosed and ordered part. Due to the ice door not sealing properly, I removed and replaced the ice door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Waco, TX 76710
Jonathan M
Job Details:
06/18/2020
RANGE JENN-AIR n/a
"Arrived on site for range that is not heating in the oven. Inspected unit and work area. Tested unit and found the broiler working properly. Tested the baking element and found the igniter lighting but not pulling enough amp draw. Spoke with CS and he advised to replace part number 73001165.Call complete."
Near Austin, TX 78728
David S
Job Details:
06/18/2020
DRYER KENMORE 110.668325
"Arrived on site to install previous diagnosed parts. I removed and installed a new door switch. I tested the unit, the light came on when the door was opened. It started to heat and tumble as designed.. Job complete"
Near Belton, TX 76513
Jonathan M
Job Details:
06/18/2020
WASHER GE GTW460ASJ8WW
Rived on site for washing machine that would not a man’s through cycles. Inspected unit and work area. Placed unit in service diagnostics and found that the personality type had not been excepted by the control. Reprogrammed the unit and tested unit in a wash cycle. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details:
06/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS00
"Arrived on site to inspect refrigerator water filter leaking. Upon further inspection, I disassembled the RC section and found that the filter nor the housing are leaking, but the RC evap drain tube is clogged and when the evap defrosts, the water has nowhere to go but into the bottom floor of the RC section. Using my steamer, I cleared the ice in the evap drip pan and cleared the drain tube. Using manufacturer approved silicone, I sealed the gap at the drain tube at the back of the unit. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Luis
Job Details:
06/18/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01
"Arrived on site for no ice. Per customers installers checked and water is supplied to unit,applied voltage to primary valve no water exiting,installed new valve same issue. Disconnected tubing going to valve no water,removed T shut off valve in front of unit and no water,diagnosed no water to refrigerator.
Near Jarrell, TX 76537
Al
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
"Arrived to inspect basic top mount refrigerator tripping the breaker.Found the refrigerator, microwave and washer are all on GFCI outlets.Customer to contact an electrician for repair.Job complete"
Near Austin, TX 78701
Eman J.
Job Details:
06/18/2020
REFRIGERATOR KITCHENAID KBSD618ESS01
Arrived onsite for refrigerator leaking. Tested system. Found no leaks. Everything works as designed. Job complete.
Near Salado, TX 76571
Al
Job Details:
06/18/2020
REFRIGERATOR MAYTAG MF I2568AES
Arrived to inspect freezer door handle issues.Confirmed the handle was broken.Removed and replaced it.Unit now works as designed.Customer satisfied.All water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78132
Richard
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00
Arrived onsite for the refrigerator ice maker not working. Found that the ice maker was missing and was not installed. Installed new ice maker and tested good and water filled. Complete
Near Austin, TX 78717
Kayman
Job Details:
06/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived onsite for MW door issue. Upon inspection I found the MW door having trouble connecting to the right side switch causing the light to stay on. I manipulated the door slightly to lean in favor of the right side. After manipulation I cannot re create the issue the door connected and the light turned off 10/10 times. I advised the customer to give us a call back if issue persists. Job complete.
Near Austin, TX 78746
Kevin
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01
"Arrived on site and found icemaker has not been working but has started again this morning. Replaced icemaker and ran all tests in diagnostics. No water leaks detected at time of service, job complete"
Near New Braunfels, TX 78132
Luis
Job Details:
06/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for ice build up per service pointer installed new adapter kit that includes fan to help remove moisture in freezer. Customer had video of ice build up in fresh food. Per service pointer W11092686 secured thermistor to correct location on suction using foil tape and a zip tie secured cover with 4 screws checked drip pan good,secured evaporator to back wall using wall tabs and zip ties. Changed defrost setting g to basic. SEE STICKY NOTEAIG to cover parts and labor of adapterAUTHO S16360 to cover evaporator adjustments and repair"
Near Austin, TX 78750
Paul
Job Details:
06/18/2020
REFRIGERATOR MAYTAG MFI2269FRZ04
(Tg) Arrived on site for refrigerator for ice clumping in ice bin. Found icemaker funnel was solid with ice because styrofoam was clogging the holes. Removed ice and styrofoam from funnel and ice maker is working great now. Rest of unit was also working well and there were no leaks after repair. Call complete
Near Dripping Springs, TX 78620
Leonardo
Job Details:
06/18/2020
DISHWASHER KITCHENAID KDTE234GPS0
"Arrived on site to test unit not washing. Tested unit, motor not working. Need to order sump and motor and return to replace. Ordering new sump and motor W11085683. Office to reschedule.; ordrng 1 W11085683 (SUMP AND MOTOR )"
Near Johnson City, TX 78636
Brandon
Job Details:
06/18/2020
DISHWASHER UNKNOWN DD24SCTX9 N
"Arrived on site for customer complaint of unit not powering on, found power getting to unit, ordering all electric components to ensure proper repair on next visit. ; ordrng 1 510854 (kit dd harness lower) and 1 511299P (CONTROL) and 1 511993P (kit wash ctrl p9 tw) and 1 512019 (kit module display d) and 1 524875 (harness ui one ph8) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78729
David S
Job Details:
06/18/2020
RANGE WHIRLPOOL WFE320M0EW2
"Arrived on site for oven not powering on. I inspected the unit and work area. I gained access to the junction and tested voltage. I am showing L2 to neutral is 123v and L1 to neutral is showing 0. I checked voltage at the wall and it showed the same thing. L1 feeds power to the control, that is why the control is not coming on. I advised the customer to call an electrician come out and look at the outlet and possibly the breaker."
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/18/2020
DISHWASHER KITCHENAID KDFE304DBL1
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Found standing water in bottom of dishwasher. Removed existing water. Found control panel not responding. Tested voltage to control board found 120 volts disconnected control panel and found unit not going into drain as designed to do with control panel disconnected. Found control board and panel still under warranty contacted claims department to verify. Quoted for control board, customer approved. Removed control and installed new found no response installed new control panel still no response. Tested resistance on drain pump and wash motor found within range disconnected OWI still no response, contacted whirlpool tech support spoke with Chris (7728106878) he stated would need to replace control and then power unit on and hook up each component individually to see what is shorting out control.; ordrng 2 W10866116 (CONTROL)s and 1 WPW10705575 (OWI)"
Near Cedar Park, TX 78613
Paul
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the main control and the RC evaporator cover. I replaced the FC icemaker. The RC evaporator cover and main control are covered under technical service pointer W11376817A using S code S15330. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details:
06/18/2020
DISHWASHER MAYTAG MDB4949SHZ0
Arrived onsite for dishwasher not draining. Upon inspection I found the drain pump failing to pump it would make a humming noise but not pump. I replaced the (WPW10348269) drain pump then found the drain hose coming out of the wall and going straight down to the bottom of the cabinet. I fixed the drain hose in a upright position towards the top of the under cabinet to the sink and back down to the disposal inlet port. The unit is draining and functioning as designed no leaks detected at time of service. Job complete
Near Pflugerville, TX 78660
Andy
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00
Arrived on site for refrigerator condensation. Tested and inspected unit and found failed gaps between cabinet and liner. Used adhesive to seal gaps. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Buda, TX 78610
Jacob
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01
Arrived onsite to replace right door to unit. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details:
06/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site to inspect refrigerator ice maker freezing due to water leak. Upon further inspection, the customer advised that water is leaking from the RC ice maker area and running down the bottom of the ice bin door and underneath the ice bin and freezing. I found the RC ice maker turned on. I removed the ice bin and found it dry underneath the bin. I attempted to remove the ice from the bin and found the ice frozen in one clump. I tested the ice door and it’s closing/sealing properly within 10 seconds. I checked the ice bin door gasket and it’s sealing against the fascia. Also checked the water level,in the ice maker and it’s good. I contacted techline and spoke to Mark and advised of the issue and my findings. Mark recommended to check voltage at the fascia heater at test 19 and check the ice box fan on test 36. I checked voltage and got 124V and checked continuity at the fascia heater and it checked good. Tested the icebox fan and it is ope
Near Austin, TX 78717
Kayman
Job Details:
06/18/2020
RANGE WHIRLPOOL WEG750H0HZ0
"Arrived onsite for previously diagnostics parts replace. Replaced the console and tested unit. Unit is working as designed. I advised the customer to connect to WiFi, download the WiFi app and I left the whirlpool WiFi number. Job complete."
Near Killeen, TX 76549
Al
Job Details:
06/18/2020
RANGE WHIRLPOOL WFE505W0HB1
"Arrived to inspect range not powering on.Confirmed the complaint and found the outside main breaker switch to the range was half way tripped.I turned it off, then back on and unit powered up and now works as designed.Customer satisfied.Job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/18/2020
DRYER MAYTAG MEDB750YW1
"Arrived on site for dryer not heating performed diagnostics tested units voltage,found within range. Tested dryer found heating element not being activated. Dissembled unit tested fuses and element. Found heating element open. Removed failed heating element and installed new. Switch door opening at customer request tested operation all tested good.
Near Killeen, TX 76549
Al
Job Details:
06/18/2020
DISHWASHER WHIRLPOOL WDF330PAHB1
"Arrived to inspect dishwasher not filling with water.Found the water underneath the sink was off.Turned the valve on, tested the unit and unit tested as designed.Unit now works as designed.All water lines were dry at the time of service.Customer satisfied Job complete"