Near Cedar Park, TX 78613
Tyler B.
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00
"Arrived to inspect unit making too much ice and bucket issues, found locks on chassis broken and can not be repaired. Found ice arm hanging off, corrected and tested good
Near Leander, TX 78641
Tyler B.
Job Details:
03/02/2020
WASHER LG WT1501CW
"Arrived to inspect washer with filling error. Found valves to be sticking, replaced and tested properly"
Near Kingsbury, TX 78638
Jacob
Job Details:
03/02/2020
FREEZER GE GSS25GMHGCES
arrived onsite for unit not cooling. Tested unit. Found that other parts will be needed. ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR55X31697 (MAIN BOARD )
Near Georgetown, TX 78633
Cliff
Job Details:
03/02/2020
WASHER MAYTAG MVWX700XL1
Arrived on site to diagnose a washing machine that is not changing spin speeds. Tested all parts and components and found no mechanical issues with washer and all speeds operational. No repairs were done today and no leaks were found at time of service.
Near Cedar Park, TX 78613
Scott
Job Details:
03/02/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00
Arrived on site for water & ice building up in bottom of fresh food . Temps are normal . Will need drain pan Nd drain tube . Will need evap cover as well .; ordrng 1 W11211387 (EVAP COVER ) and 1 WPW10537710 (pan-drip)
Near Austin, TX 78703
Richard
Job Details:
03/02/2020
RANGE WHIRLPOOL KSDG950ESS1
Arrived onsite for the oven making a rattling noise during baking. Ran diagnostics and found that the convection fan was causing the noise. Replaced fan and tested. Noise is gone and oven tested fine. Complete
Near Austin, TX 78758
Wesley
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02
Arrived onsite and found unit line frozen. Thawed line and adjusted temp. All checks good. Unit is now operating as designed.
Near Austin, TX 78735
Jacob
Job Details:
03/02/2020
RANGE WHIRLPOOL KDRS463VSS00
Arrived onsite for control not working. Tested unit. Got F2E1 error code. Replaced control. Tested unit. Unit test good. No issues at this time. Customer has leave behind. Job complete
Near Austin, TX 78726
Tyler B.
Job Details:
03/02/2020
DISHWASHER KITCHENAID KDTM354DSS4
"Arrived to inspect unit not heating after service. Found wire unplugged, connected ran diagnostics and tested good"
Near Georgetown, TX 78633
Lou
Job Details:
03/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"arrived on site to inspect refrigerator no ice/water/lights. Upon further inspection, I found the RC lights not on, no ice production, and no water dispensing. I removes the pantry control and found a large amount o water in the reservoir and the wiring badly corroded. I found ice/condensation building up around the ice bin gasket and the gasket badly crimped. Also found ice forming at the back of the ice maker housing. Tested the thermistors and they are good. No ice forming on either evaporator. I am ordering the pantry door and control, ice box fascia, ice bin door, adaptor, UI, HV Control, and will return with all prescreened parts. I cleaned the water from the pantry door. No water leaks observed during service. .; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10815669 (dor-fip ss) and 1 W10864519 (adapter) and 1 W11197489 (HEATER) and 1 W11330971 (CONTROL-UI) and 1 W11399564 (ICE DOOR) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near Round Rock, TX 78665
Wesley
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite and replaced damper. All else checks good. Ther is not air gaping. Advised customer on findings. All checks good.
Near Austin, TX 78705
Richard
Job Details:
03/02/2020
DRYER WHIRLPOOL WET4024EW0
Arrived onsite for the washer not working properly. During testing found that the water valve is not working properly. The shaking is do too overloading washer. This is a double stack unit will need a 2 man 2 hour for repair. Office to reschedule.; ordrng 1 2HOURSFORREPAIR (NEED AUTHORIZATION FOR 2 MAN) and 1 NEEDAUTHORIZATIONFORREPAIR (NEED AUTHORIZATION FOR 2 MAN)
Near Round Rock, TX 78681
Cliff
Job Details:
03/02/2020
DRYER MAYTAG MEDX655DW1
Arrived on site to inspect dryer for proper operation and noise. Tested all parts and components and found no mechanical failures at this time and all is working properly. Homeowner advised noise stopped prior to visit.
Near Austin, TX 78731
Luis
Job Details:
03/02/2020
REFRIGERATOR KITCHENAID KSSC42FMS00
"Arrived on site for door issues. Found fresh food door to closing correctly,found obstruction on side wall preventing door from closing properly removed obstruction tested door operation,fresh food door closing and sealing correctly."
Near Austin, TX 78758
Wesley
Job Details:
03/02/2020
WASHER WHIRLPOOL WTW4816FW2
"Arrived on site and found unit operating with failed latch, repaired latch. All checks good, unit is now operating as designed."
Near The Hills, TX 78738
Brandon
Job Details:
03/02/2020
RANGE JENN-AIR JIS1450DP2
"Arrived on site for customer complaint of error code, unit not working, and oven door not closing. Found stuck keypad error, I replaced keypad an UI control. Also replaced hinges, unit tested good."
Near Canyon Lake, TX 78133
Robert
Job Details:
03/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
"Arrived on job for complaints of warm temperature. Amp draw 1.28 running, no frost pattern, evap fan running, condenser fan running. No temp change on hi side at compressor. Compressor running. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator) and 1 WPW10507886 (compressor)"
Near Round Rock, TX 78681
Scott
Job Details:
03/02/2020
DRYER MAYTAG MEDC465HW0
Arrived on site for timer not keeping correct time on cycle . Replaced timer . Unit checking normal . No lint build up at time of service . Job complete .
Near Austin, TX 78737
Kevin
Job Details:
03/02/2020
VENTHOOD KITCHENAID KVWB606DSS2
Arrived on site and replaced blower fan adding sound pads at mounting points. After replacement it is running and there is no excessive noise. Job complete
Near Austin, TX 78747
Luis
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ07
"Arrived on site for not dispensing ice. Found shaft on auger motor stripped causing impeller to spin. Replaced divider,motor and impeller tested ice dispenser u it working as designed."
Near Austin, TX 78723
Wesley
Job Details:
03/02/2020
REFRIGERATOR LG LSXS26326S
Arrived onsite and found complaint to be that unit water dispenser drips from fill spout. Order inlet water valve to repair. ; ordrng 1 AJU34125555 (INLET VALVE)
Near Round Rock, TX 78681
Jonathan S
Job Details:
03/02/2020
DISHWASHER KITCHENAID KDTM354DSS5
(DM) Arrived on site to install previous diagnosed parts. Removed dishwasher from cabinet and replaced the tub new. Reinstalled dishwasher into cabinet. Performed diagnostics mode and tested unit operation. All tested good no leaks detected. Spoke to customer about rinse aid use with the new tub.
Near Killeen, TX 76549
Al
Job Details:
03/02/2020
WASHER WHIRLPOOL MVWB880BW0
"Arrived to inspect top load washer leaking water from underneath.Confirmed the complaint and spun the basket and unit tub roared and skipped when shun.The bearing, rotor and stator will need replacement.
Near Austin, TX 78748
Kevin
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site and found dispenser door is broken, replaced dispenser and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details:
03/02/2020
WASHER MAYTAG MVWX655DW1
"Arrived on site to diagnose a washer for not running, upon inspection found a overload error and long fill, found only cold water attached resulting in long fill, reset error codes and individually tested valves and control. All tests passed. Full cycle ran.
Near Austin, TX 78717
Scott
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site for rack issues . Found rack is fine it’s the silver basket . Also customer mentioned heating issues . Rn diagnostics got 7-1 error code . Finished wash test ,unit is heating . Ordering control it heater stoops again . Ordering basket as well. No water leaks detected at time of service .please call to set return .; ordrng 1 W10629540 (baskt-ware) and 1 W11305296 (CONTROL)"
Near Pflugerville, TX 78660
Wesley
Job Details:
03/02/2020
DRYER MAYTAG MEDC465HW0
Arrived onsite and found unit to be operating properly with smell coming from soap scum and lint burning normal amounts off of element. Advised customer on findings. No parts needed. All checks good.
Near Georgetown, TX 78633
Lou
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT720PADM2
"arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the j7 cation box to read amp draw of each component. The unit operated as designed ad all amp readings were accurate (photos). I advised the customer of my findings and made recommendations for use & care and detergent/rinse aid use. No water leaks observed during service, job completed."
Near Belton, TX 76513
Al
Job Details:
03/02/2020
REFRIGERATOR IKEA IX7DDEXGZ002
Arrived to inspect freezer section still iced up after gasket replaced. Confirmed the complaint and removed and replaced the gasket. Used my heat gun to for it to the cabinet and also sealed the cabinet with silicone. Job complete
Near Round Rock, TX 78665
Paul
Job Details:
03/02/2020
COOKTOP WHIRLPOOL WCG55US6HS00
Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the orifice holder but the screw that was sent was the correct part number but it wasn’t the same screw. The screw sent was the same screw use to attach the orifice holder to the bracket. While putting the top back on I found another screw defective because the aluminum from the orifice holds had galded to the threads. Ordering parts research for 2 Orifice Holder Screws. I took pics of the screw needed.; ordrng 2 PARTSRESEARCH (ORIFICE HOLDER SCREWS-TORX)s
Near Hutto, TX 78634
Andy
Job Details:
03/02/2020
WASHER WHIRLPOOL MVWB835DW4
Arrived on site for washer cold water not filling. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details:
03/02/2020
DRYER WHIRLPOOL NED4655EW1
"Arrived on site for customer complaint of unit not drying properly, found clog in exhaust vent, I removed what I could and instructed customer to have vent cleaned."
Near Round Rock, TX 78665
Paul
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the pads on the door hinges. Call complete.
Near Austin, TX 78704
Leonardo
Job Details:
03/02/2020
RANGE WHIRLPOOL GW397LXUS06
Arrived on site to test unit for keypad not working. Test unit and found shorted panel. Will order new switch membrane WPW10207928 ; ordrng 1 WPW10207928 (SWITCH MEMBRANE )
Near Austin, TX 78733
Kevin
Job Details:
03/02/2020
WASHER MAYTAG MHW5630HW0
"Arrived on site and replaced control board, reported to techline experience customer has had so far. Tech line will pass on call to engineering team for product review. Whirlpool will contact customer when they have a possible answer. Refer any revisit back to whirlpool 7727056950 Arrived onsite for unit giving error code F4E1. Called Techline. Got SR#7727056950. Suggested to replace Wireing harness and possibly heater sensor ordered parts. Rescheduled with customer. Customer has lbh; ordrng 1 W11314664 (heater) and 1 W11314680 (harns-wire)"
Near Kempner, TX 76539
Cliff
Job Details:
03/02/2020
REFRIGERATOR LG LSXS26326S/00
Arrived on site to replace previously ordered parts for the refrigerator. Inspected unit and found this light coating of oil on evaporator along with discoloration on upper portion indicating refrigerant leak. Evaporator will need to be replaced at the same time the compressor is to complete repairs. Office will need to have authorization provided for additional parts and set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 ADL74760901 (EVAPORATOR ) and 1 AUTHONEEDED (AUTHO NEEDED)
Near , TX 78642
Lou
Job Details:
03/02/2020
DRYER LG DLEX9000V
"arrived on site to inspect dryer not operating. Upon further inspection, I turned the power on and pressed the start button and could hear a clicking noise coming from the main PCB. Disassembled the unit and found the motor harness had shorted and burnt some wiring in two. I reassembled the unit and left it unplugged for safety. No lint observed during service, job completed."
Near Austin, TX 78758
Andy
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site for ice maker leaking. Tested and inspected unit and found ice maker not leaking. Ice buildup is from mis shaped grommet. Reshaped and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78734
Brandon
Job Details:
03/02/2020
COOKTOP WHIRLPOOL W5CE3625AB00
"Arrived on site for customer complaint of left front burner not working, found faulty element and switch, I replaced both parts, unit tested good."
Near Kingsland, TX 78639
James
Job Details:
03/02/2020
ICE MACHINE KITCHENAID KUIX535HPS
Arrived on site and tested operation. Found no water flow through valve. Checked shut off at wall and found that valve in off position. Turned on and tested. Unit tests good. Job complete
Near Austin, TX 78736
Kevin
Job Details:
03/02/2020
WASHER MAYTAG MHW4200BW1
"Arrived on site and inspected washer and found start button and power button are unresponsive on control panel. Control panel will respond if door is opened But will not start. After replacement panel is operating normally. No water leaks from connections at time of service, job complete"
Near Marble Falls, TX 78654
James
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Arrived on site and found frost covering entire freezer. Inspected for air leaks and found door seal not making proper contact. Cleared ice and ensured proper seal. Instructed customer that the unit need to be off and doors open for 24 hour to clear the ice build up on the evaporator and vents. Unit tests good. Job complete
Near Austin, TX 78738
Brandon
Job Details:
03/02/2020
WASHER MAYTAG MHW6630HC0
"Arrived on site for customer complaint of unit not washing cycle properly, I replaced control panel ordered by previous tech, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC=37 & FC=9. Placed unit in diagnostics and tested and unit is operating as designed. Due to possible temp changes, I removed and replaced the HV control and changed the temp to 38 in the RC. Advised the customer to make sure the fruits/vegetables are dry before placing them in the fresh foods section to prevent them from aging faster or freezing. Also advised to keep the back wall of the fresh foods section clear for better airflow. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details:
03/02/2020
ICE MACHINE KITCHENAID KUIC18PNTS2
"Arrived on site to replace tubes and res. Due to mold, replaced all tubes and res. Cleaned all connections, all functions working correctly. No leaks detected.
Near Austin, TX 78732
David Z
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT710PAYM6
Arrived on site to install previously diagnosed parts to resolve no heat issue. Installed new heating element and retested. Unit is now heating as designed. No water leaks found at time of service. Call complete.
Near Georgetown, TX 78626
Cliff
Job Details:
03/02/2020
COOKTOP KITCHENAID KGCD807XSS01
Near Driftwood, TX 78619
Brandon
Job Details:
03/02/2020
WASHER MAYTAG MVWB765FW2
"Arrived on site to replace clutch and stator ordered by previous tech for noise complaint, I replaced stator and clutch, the noise was still there, nothing changed, I found the gearcase was the source of the noise, I replaced gearcase, unit tested good."
Near Kyle, TX 78640
Brandon
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL GX5FHTXTT00
"Arrived on site for customer complaint of unit not producing ice. I tried jumping ice maker, found faulty ice maker, I replaced ice maker and jumped new ice maker, unit filled with water and tested good. No leaks at time of service."
Near Austin, TX 78738
Brandon
Job Details:
03/02/2020
WASHER LG WT7200CV
"Arrived on site for customer complaint of loud metal noise during wash, found noise coming from clutch assembly and pulsator, I replaced both parts, unit tested good. No leaks."
Near Leander, TX 78641
Lou
Job Details:
03/02/2020
WASHER MAYTAG MHW6630HW0
"arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and when the unit was to start, the door never locked. I removed the top panel and found the door lock connection not connected. Plugged the lock in and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78705
Richard
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05
Near New Braunfels, TX 78132
Noah D
Job Details:
03/02/2020
DRYER MAYTAG MEDB765FW0
"Arrived on site to diagnose dryer for not starting, found lint screen light on, open and closed door and started dryer, checked heat, movement and airflow with no issues. Instructed customer on proper use and howl the UI sensors work. Complete"
Near Buda, TX 78610
Leonardo
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT970SAHV0
Arrived on site to test u it for leaking. Called techline and test unit with techline and replaced sump and motor and manifold and feed tube. Test unit and uni test good. Techline said if it continues to leak we will have to order clear door. Sr#7727261520
Near Burnet, TX 78611
James
Job Details:
03/02/2020
FREEZER WHIRLPOOL WSZ57L18DM03
Arrived on site and tested operation. Found defrost thermistor out of range and control will not go into diagnostics. Installed new control and thermistor. Tested operation and found unit working properly. Job complete
Near China Spring, TX 76633
Jonathan M
Job Details:
03/02/2020
WASHER MAYTAG MVWB835DW4
Arrived on site for washer that would not display or turn on. Inspected unit and work area. Tested voltage coming from the wall and found 123.7 V. Tested voltage at control and found 122.4 V. Tested voltage going to console and found 4.9 DC volts. Replaced console and tested unit. Unit is working as designed.
Near Austin, TX 78749
Kevin
Job Details:
03/02/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site and replace control board diagnose on previous visit, after replacement washer is no longer giving communication error and is progressing through a quick cycle normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Paul
Job Details:
03/02/2020
WASHER MAYTAG MHW6630HW0
"Arrived onsite for a washer to possibly replace previous diagnosed parts because of a water leak and noise. I ran the unit in a auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran a quick wash cycle and the unit completed the cycle, worked as designed and never leaked. I found where the unit had leaked from the rear vent and ran down the tub and rear panel on the inside then dripping to the floor. I went over detergent usage and amounts with the customer. The unit will also need a vent deflector installed per Technical Service Pointer #: W11419643. Ordering W11409996 VENTCOUPLI..; ordrng 1 W11409996 (VENTCOUPLI)"
Near Austin, TX 78703
Richard
Job Details:
03/02/2020
WASHER WHIRLPOOL WFW92HEFC0
Arrived onsite for the washer not draining. Ran diagnostics and found error code for long drain. Took back panel off and removed drain pump filter and removed a lot of debris from the filter. Put back together and tested. Drain pump is draining good. And washer tested good. Complete.
Near Temple, TX 76502
Al
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Arrived to install previously order and diagnosed part. Removed and replaced the LED ff section. Unit now works as designed.Customer satisfied
Near Austin, TX 78731
David Z
Job Details:
03/02/2020
WASHER WHIRLPOOL WTW4955HW1
"arrived on site to diagnose washer that customer felt like was not agitating. Asked for some clarification on what customer was experiencing, and they let me know that they felt like the agitation was much louder and pronounced in the beginning, but that it’s much quieter or short now. Tested unit in diagnostics and found agitation to be normal, with correct crisp agitation movements. No error codes present. All parts are mechanically working as designed. Advised that based on Laos sized it may be quieter, especially on a much heavier load. Advised all is working as designed, and advised on use and care. Call complete."
Near Austin, TX 78729
Wesley
Job Details:
03/02/2020
DRYER MAYTAG MEDC465HW0
Arrived onsite and found lint clogging the dryer blower housing. Cleared lint and advised customer on repair. Advised on maintenance. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Tyler B.
Job Details:
03/02/2020
OVEN WHIRLPOOL WOS97EC0HZ00
"Arrived to install previously ordered parts. Removed and replaced ordered parts , tested unit and found not faults and heating good."
Near Georgetown, TX 78633
Lou
Job Details:
03/02/2020
OVEN KITCHENAID KODE300ESS02
"Having to order a gasket for the unit. .; ordrng 1 WPW10282960 (gasket-ovn)"
Near Marble Falls, TX 78654
James
Job Details:
03/02/2020
WASHER MAYTAG MHW5630HC0
Arrived on site and installed new bellow and spring. Tested operation and found unit working properly and no water leaks found. Job complete
Near Taylor, TX 76574
Andy
Job Details:
03/02/2020
RANGE JENN-AIR PRG4810LP
Arrived on site to install previously diagnosed parts. Removed failed burner and replaced with new customer provided burner box and replaced igniter in small oven. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Cedar Park, TX 78613
Tyler B.
Job Details:
03/02/2020
WASHER WHIRLPOOL LSQ9550PW4
"Arrived to inspect unit not spinning or draining, found voltage to motor and timer working, found motor had failed. Replaced and tested good
Near Pflugerville, TX 78660
Andy
Job Details:
03/02/2020
DISHWASHER BOSCH SHXM78W55N/10
"Arrived on site for dishwasher not drying. Tested and inspected unit and found failed heat pump, sensor and control intermittently cutting voltage. Ordering needed parts. Authorization needed. 2 hour job. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 00611323 (SENSOR ) and 1 12016886 (CONTROL ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Austin, TX 78738
Jacob
Job Details:
03/02/2020
OVEN JENN-AIR JJW2430DP03
Arrived onsite to replace motor fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time.
Near New Braunfels, TX 78132
Robert
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on job for complaints of no ice. Found the hose frozen will need to replace hose. ; ordrng 1 W11415785 (TUBE)
Near Round Rock, TX 78681
Cliff
Job Details:
03/02/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site to diagnose a dishwasher with odor complaint. Tested all parts and components and found no mechanical failures with dishwasher at this time. Advised homeowner on best cycles and options to use for best performance and to prevent odors. No leaks were found at time of service.
Near Cedar Park, TX 78613
Scott
Job Details:
03/02/2020
MICROWAVE JENN-AIR JMV9186WP1
Arrived on site for safety issue for door falling off . Found front of door had broken off of screw tabs . Couldn’t find any obvious cause of failure . No issues with door latches or hinges . Dosent look like any heat damage or warping . Took quick pics of both door parts . Called whirlpool safety team and documented with them . They informed me they will reach out for resolution .. No other issues found with OTR microwave .Ref 7727178184
Near New Braunfels, TX 78132
Noah D
Job Details:
03/02/2020
WASHER WHIRLPOOL WTW8500DC
"Arrived on site for leaking in washer, upon inspection found water leaking from dispenser constantly, checked inlet valve and found buildup, replaced inlet valves and retested, ran through cycle and water stopped after filling. No leaks detected . Job complete"
Near Austin, TX 78748
Richard
Job Details:
03/02/2020
MICROWAVE WHIRLPOOL WMH31017HS2
"Arrived onsite for the microwave light not turning off. Installed new control board that was ordered. Did not resolve issue. Ordering parts. ; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W11193600 (ring-turn)"
Near Austin, TX 78759
Paul
Job Details:
03/02/2020
RANGE WHIRLPOOL WEG750H0HZ0
Arrived onsite for a range with gas leaks at the burners and the oven. Ms stated the control panel shuts off sometimes. I checked the unit for gas leaks and I found the RR and LF burner valves weeping gas out of the burners when in the off position. I found the oven burner good and there were no gas leaks detected. I found the unit not connected to WiFi. I helped the customer download the Whirlpool app to their smart phone and connect the oven to WiFi. The manifold needs to be replaced. Ordering W10862591 MANIFOLD. .; ordrng 1 W10862591 (MANIFOLD)
Near Austin, TX 78759
David Z
Job Details:
03/02/2020
DISHWASHER MAYTAG MDB8979SFZ2
"Arrived on site to diagnose a dishwasher with upper track issues. On arrival found one track had separated and broken off complete, and other track was rusting. Replaced both upper rack tracks. Retested unit and all is now working as designed and holding up. No water leaks found at time of service. Call complete."
Near Smithville, TX 78957
Scott
Job Details:
03/02/2020
WASHER MAYTAG MVWB835DW1
"Arrived on site for washer flashing error code . Ran diagnostics ,got f6-e2 & f6-e3 codes ( miscommunication ) all else checked normal . Replaced control and UI control. Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service .
Near Buda, TX 78610
Richard
Job Details:
03/02/2020
RANGE WHIRLPOOL WFC310S0ES1
Arrived onsite for the range not working properly. Installed new element and receptacle that was ordered. And oven tested good. Complete
Near Pflugerville, TX 78660
Andy
Job Details:
03/02/2020
OVEN WHIRLPOOL WFG505M0BS3
"Arrived on site for range too hot, hot to the touch and door separating. Performed temperature test at 350° watched high and low swing cycles and found average temperature to be at 356° found outer door to be about 130° called tech line and spoke with Andy (SR# 7727257143) made aware of issues and what was found. Was given service pointer on door and insulation kit and to replace those parts. Ordering needed parts. no gas leaks present at time of service.; ordrng 1 W10883496 (brkt-mntg) and 1 W11025151 (insulation) and 1 W11176456 (glass-door) and 1 W11389703 (BRACKET ) and 2 W11428245 (SCREW )s"
Near Austin, TX 78748
Leonardo
Job Details:
03/02/2020
RANGE KITCHENAID KSGG700ESS1
Arrived on site to test unit for flames not being high and oven not igniting. Found not enough gas going to unit. Replaced regulator test unit and unit test good. Advised customer to get gas company to check pressure. No gas leaks job complete.
Near New Braunfels, TX 78130
Noah D
Job Details:
03/02/2020
DRYER MAYTAG MEDB765FW0
"Arrived on site to diagnose dryer for not starting, upon inspection found the latch mechanism broken, ordering latch and scheduled; ordrng 1 WP3406107 (LATCH)"
Near Georgetown, TX 78633
Lou
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"arrived on site to inspect refrigerator door handles and RC lights not working. Upon further inspection, I found the FC light not working and the ice box cover lights in the RC were not working. Unit is cooling as destined. I removed and replaced the FC light and all lights are functioning properly. I tightened the door handle screws. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details:
03/02/2020
FREEZER WHIRLPOOL WRX986SIHZ00
Arrived on job for complaints of light not working properly. Found that the light delay on every door. UI not showing door open right away. ; ordrng 1 W10843055 (cntrl-elec) and 1 W10843055 (cntrl-elec)
Near Kyle, TX 78640
Robert
Job Details:
03/02/2020
WASHER WHIRLPOOL WFW6620HC0
Arrived on job for complaints of not turning on. Found the console not responding. ; ordrng 1 W11322905 (CONTROL ) and 1 W11324037 (CONSOL)
Near Round Rock, TX 78681
Scott
Job Details:
03/02/2020
WASHER LG WM2501HWA
"Arrived on site for unit not draining and not spinning load out . Found impeller has failed . Replaced drain pump . All checked normal in testing . No water leaks detected at time of service .
Near Austin, TX 78731
David Z
Job Details:
03/02/2020
WASHER MAYTAG MVWB766FW0
"Arrived on site to diagnose washer with stuck basket. Performed diagnostic after customer was told it East a seized motor from another company. On diagnostic found rotor and stater both to be good and working as designed, but so,etching was causing the basket to stick. Removed lid and attempted to remove basket from unit. Found a cap / plastic debris wedged between the basket and tub. Attempted to fish it debris but it dropped into the bottom. It should not cause any further issues, but may need to be removed in the future via a basket removal. Basket is slightly rusted to the gearcase shaft.
Near Austin, TX 78737
Kevin
Job Details:
03/02/2020
DRYER MAYTAG MEDC465HW0
"Arrived on site and found left support wheel is dragging. Replaced both wheels with repair kit and it is now operating normally. Also found airflow is restricted through lint screen and recommended that customer have it cleaned by a service. Removed all lint from interior, job complete"
Near Austin, TX 78704
Richard
Job Details:
03/02/2020
DISHWASHER JENN-AIR JDTSS246GP0
Arrived onsite for the dishwasher door not closing properly. Installed new hinges that were ordered and tested. Door closed good. Could not test dishwasher due to no power going to it. Bottom plate was missing so could install bottom plate. Complete
Near Dale, TX 78616
Jacob
Job Details:
03/02/2020
WASHER MAYTAG MVWB835DC3
Arrived onsite for unit making a loud noise. Tested unit. Found that suspension was worn out. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Andy
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site for refrigerator squeaking. Tested and inspected unit and found hinges needed to be adjusted and greased. Adjusted and greased. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lockhart, TX 78644
Jacob
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived onsite to replace parts. Replaced parts. Tested unit. Unit still not spraying water. Contacted Techline. Walked through the check areas for any issues.Got SR#7727267808. No other issues at this time. Job complete
Near Niederwald, TX 78640
Kevin
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB0
"Arrived on site and replaced washer motor No water leaks from connections at time of service. Dishwasher is now operating normally, job complete"
Near Round Rock, TX 78664
Andy
Job Details:
03/02/2020
COOKTOP JENN-AIR JGD3430GS00
Arrived on site to install previously diagnosed parts. Removed top and found manifold misaligned. Re aligned and tested unit. All operations are normal. No gas leaks present at time of service.
Near New Braunfels, TX 78130
Robert
Job Details:
03/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on job for complaints of third rack falling. Confirmed rack rail damaged. Will need track for left side ; ordrng 1 W10913628 (track)
Near Cedar Park, TX 78613
Lou
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM03
"arrived on site to inspect refrigerator RC section freezing drinks/food. Upon further inspection, I tested the temps in the RC=24 degrees. I contacted Techline and spoke to Sterling and advised of my findings. Sterling had me check the back wall of the rc section, the return airflow vents in the fc Evap cover and all were good. Had me check the thermostat and make sure the tip of the cord was sticking out more than 1/4 inch of the bulb then put the insulation wrap on it with the thermostat tip wrapped. I made the adjustments to the thermostat. Advised to turn the unit off and leave the doors open to allow the unit to warm up for approximately 15 mins then close the doors and allow to cool again placing bottles of water on the top and bottom shelves and monitoring for 24-48 hours. Provided File #7727189988. I advised the customer of this and they are going to follow through and contact the office if needed. No water leaks observed during service, j
Near Austin, TX 78746
Kevin
Job Details:
03/02/2020
ICE MACHINE KITCHENAID KUIX505ESS1
"Arrived on site and inspected icemaker and found currently ice production is good. Took one picture. Did not hear any excessive noise while icemaker is running. No further repair is required at this time, job complete"
Near Smithville, TX 78957
Scott
Job Details:
03/02/2020
RANGE GE JGS760EELES
"Arrived on site for oven completely dead . Checked and found voltage going into control . Display is completely dead . Replaced control . Ran preheat , all checked normal . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78726
Tyler B.
Job Details:
03/02/2020
RANGE WHIRLPOOL WFG525S0JZ0
Arrived to install previously ordered parts. Reassembled door and tested good
Near Wimberley, TX 78676
Brandon
Job Details:
03/02/2020
DRYER AMANA NED4655EW1
"Arrived on site for customer complaint of unit having burning smell and not turning. Found broken blower wheel, I replaced wheel, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details:
03/02/2020
OVEN WHIRLPOOL WOD51EC0HB01
"Arrived on site for dead oven, replaced console per last visit, UI was returned but now had a F1E1 error code for a bad appliance manager. Ordering appliance manager and rescheduling. Office to reschedule ; ordrng 1 W11261167 (CNTRL )"