Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DISHWASHER GE GLD4560V00SS "arrived on site to inspect dishwasher not draining. Upon further inspection, I opened the door to the unit and found no water in the bottom of the tub. Customer advised that there was stagnant water on the right side of the tub. I placed the unit in diagnostics and tested the water valve, main pump (motor), auxiliary pump (drain pump) and the heater and the unit operated as designed. I removed the screen from the drain ad using my mirror I looked down inside the drain and found some debris that was blocking the drain hole. Using my wet vac, I removed the debris and tested the unit again. After the unit filled with water I opened the door to check the water level. I closed the door and tested the main pump and auxiliary pumps again. The unit operated as designed. I noticed a large amount of suds in the water while testing. I recommend that the customer use a small amount of liquid detergent and use rinse aid as well. Also, I recommended that the customer cle
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/09/2018
OVEN GE JTP18BOD1BB Arrived on sight for unit displaying probe failure code. When I arrived the units working properly. Shortly after the word probe started flashing and I could not use the oven. Approximately 24 hours ago the microwave above the oven caught fire. The fire department came out and extinguished the fire with a pressurized tank of water. It appears that there may still be some moisture on the control board. The customer will let the unit sit over the weekend to try to dry the control out and then let me know what happens. This model number does not come up on the Marcones IPL.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
COOKTOP GE PGP953SET1SS "arrived on site to install previously diagnosed and ordered part. I removed and replace the range switch harness due to the child lock switch being locked up and the unit making a loud buzzing noise. I tested the unit and the unit operated as designed. No gas leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DRYER MAYTAG MEDC215EW1 "arrived on site to inspect dryer timer not working. Upon further inspection, the customer advised that the timer was not advancing and the dryer would never turn off. I turned the unit on timed dry for 10 mins and after approximately 10 mins, the timer never moved from the 10 spot. I unplugged the unit and checked the timer motor for ohms and found it to be open. I removed and replaced the timer and tested again by placing the timer on 10 mins and after approximately 10 mins the unit turned off. No lint observed during service, job completed."
Near Austin, TX 78729
Lou
Job Details: 11/09/2018
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer making squeaking noises. Upon further inspection, I turned the unit on and immediately I could hear the squeaking noise the customer reported. I lifted the top of the unit and turned the unit on and could hear the noise coming from the back left roller area. I removed the belt/drum and found that both rollers had dirt and grime built up on their axles. I removed both rollers and cleaned the axles, removed the tension pulley as it had debris built up on it as well and moved the belt as it was beginning to fray. I replaced the parts with a dryer kit and re-installed the drum and tested and the noise was gone. I advised the customer of my findings. No lint observed during service, job completed."
Near Belton, TX 76513
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL ART318FFDS03 Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Removed evaporator cover and found evaporator fan motor not moving. Removed and replaced evaporator fan motor. Reassembled. Found good air flow coming from air channel. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Brandon
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for customer complaint of unit not dispensing ice. Found unit was working when I was on site. I did find discoloring of stainless doors.
Near Belton, TX 76513
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for customer complaint of RC section of 4 door french door refrigerator not cooling properly. Attempted to enter diagnostics and found UI would not allow entry. Removed and replaced control and UI as kit. Reassembled. Tested unit. Found unit came on and began cooling immediately. Good air flow from RC evaporator. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Paul
Job Details: 11/09/2018
DISHWASHER KITCHENAID KUDS30FXSS3 Arrived onsite for the dishwasher to replace the previous diagnosed defective parts. I installed the new adjusted kit and the upper rack is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
Steve C.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Arrived on site for the unit is not dispensing water or making ice. Tested the unit and found the valve will not energize when dispensing water. Removed the back panel and found the valve connection harness was not connected. Secured the connection and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Sunset Valley, TX 78745
Kevin
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL KMCS3022GSS0 Arrived on site and found microwave door does not open every time button is pressed. Microwave is a replacement only product no parts are available. Recommended that it be turned in to kitchenaid for replacement. Job complete
Near , TX 78610
Leonardo
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to test unit for u it stopping in mid time. Test unit and found unit giving f4e1 error cavity sensor temp. Called techline and they advised to replace am board for microwave and user interface. Ordering new user interface w11297728. File#7723369382 office to reschedule and inspect part for damage. ; ordrng 1 CNOTE (C NOTE ) and 1 w11297728 (USER INTERFACE )
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
DISHWASHER KITCHENAID KUDD03DTSS10 found lower drawer will not stay closed. Unit needs both lower drawer rails. I accidentally ran the card for the total amount verses just the service fee. Mellisa will cancel that and run card for service fee only. ; ordrng 1 WP99003759 (slide- lh) and 1 WP99003760 (slide- rh)
Near Leander, TX 78641
Lou
Job Details: 11/08/2018
DISHWASHER HOTPOINT GSD3960L00SS "arrived on site to install previously diagnosed and ordered part. Upon arrival, I removed the inner door panel to expose the inner components. I installed a new plunger spring and tested. At first, the dispenser closed ad during testing the dispenser door opened but would not close again. I inspected the entire dispenser assembly and could not find why the door should not close. I am ordering a CNOTE-SENIOR TECH and ordering the following parts lever timer, spring, motor, switch, cam, e-ring, latch, spring, shaft/handle, cover and a screw. I advised the customer of my findings and the customer advised that they would be out of town for the next week and a half. I advised the customer that I would have the office schedule return service for 2 weeks out. No water leaks observed during service.; ordrng 1 CNOTE (SENIOR TECH) and 1 WD12X24237 (COVER DET CUP) and 1 WD12X436 (lever timer) and 1 WD16X313 (shaft,det.cup) and 1 WD16X319 (cam d cup) and 1 WD21X76
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSRP25FSSS01 "Arrived on site for install previous ordered parts, R&R start dev, compositor and fan. Got unit up and running. Found freezer fan seized, once unit was unplugged. The evaporator started leaking freon. Unit will need condenser and sealed system repair. CNOTE parts and repair approval of sealed system.; ordrng 1 W10843121 (drier-tube) and 1 WP2188823 (evaporator) and 1 WP2315549 (motor-evap)"
Near Hutto, TX 78634
Wesley
Job Details: 11/08/2018
RANGE WHIRLPOOL WFG515S0EB1 W10881749 use only large caps. arrived on site and spoke with rick with techline for repeat ignition problem. Recommended cap kit use only from caps. Second step is file ignition port a 16th of an inch. ; ordrng 1 W10881749 (cap-burner)
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL GT1196SHS1 "GT1196SHS1 Arrived to inspect no power to microwave. Removed mounting cover, uninstalled microwave, removed from cabinet. Found power cord loose at the outlet. Properly plugged cord in. Reinstalled microwave, test and checked unit. Microwave working properly at this time."
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
MICROWAVE GE JE1455L003 Arrived on site to replace the mag and panel. Replaced the magnetron and found the panel in incorrect. Unit is heating but office will need to research the panel. ; ordrng 1 RESEARCH (PANEL)
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC15NRTS0 "KUIC15NRTS0 Arrived to inspect noise. I found the unit not filling with water and the circulation pump would howl. The water valve required replacement and I quoted the customer. Replaced water valve, tested and checked unit, unit working properly at this time. No leaks detected.
Near , TX 78610
Leonardo
Job Details: 11/08/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for broken gasket. Replaced gasket test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78745
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found hot water valve is not flowing properly, after replacing discussed proper loading procedures with customer and explain how washer measures incoming water and he uses the appropriate amount. No water leaks from connections at time of service, job complete."
Near Elgin, TX 78621
Joseph C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site for “crushed unit” complaint. Inspected unit and found front left upper corner of door crushed, as if unit had been dropped from considerable height. Left side of tub dented, at top, as well. Spoke to Dave, at techline and reported findings(Ref# 7723369787). Took pictures of damages. Customer not satisfied with possibility of repair. Referred to seller or customer service."
Near Elgin, TX 78621
Joseph C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for “ice coming out crushed, when requesting cubed” complaint. Inspected unit and found no issues or loose connections. Did find plastic protective coating stuck in seams of cabinet and doors. Peeled as much as was possible, away from seams. Scratch was not able to be addressed. Customer will need to contact vendor or customer care. Unit is performing as designed. No leaks detected, at time of service."
Near Elgin, TX 78621
Joseph C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Arrived on site for “frosting in freezer section and leaking water into fresh foods area” complaint. Per previous diagnosis, removed and replaced middle hinge and washers. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78757
Jerry C.
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW7590FW0 Attempted to arrive to instal part. The tenant was not available and has a large dog. The service call will need to be rescheduled. No access to unit. Please allow two hours for return service. ; ordrng 1 CNOTES (2 HOURS SERVICE)
Near Austin, TX 78732
Cliff
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to diagnose a refrigerator with a center mullion that has come unmounted. Found upper mullion support has come off mounting. Remounted million properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "KRFF707ESS01 Arrived to inspect drawer issue. The face of the upper drawer would not stay in place and the front would fall off. I contacted mfg tech Kevin. File #7723371782. I advised the MFG technician that the drawer replaced prior had warped again and required replacement. The technician authorized replacement. During further inspection, I found the fc gasket very wet in the middle of the door. I contacted the manufacturer a second time and spoke with tech Tebor. I advised the tech that I found the wet spot on the fc gasket and performed the horizontal heating test with the condenser fan unplugged for 20 minutes and the section in the middle to the right, that corresponded with the moisture, did not warm. File #7723371782. Per the mfg tech, the customer will need to contact customer service due to the date of service and warranty stipulations. No leaks observed."
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
OVEN JENN-AIR JJW2430DS00 "Arrived on site for keypad stuck error code . Tried beakers , unit will not go into diagnostics due to touch pad not responding . Ordering control UI . Please call to set return visit . ; ordrng 1 W11236887 (UI)"
Near Austin, TX 78731
Cliff
Job Details: 11/08/2018
WASHER MAYTAG LAT9806AAE Arrived on site to replace lid switch for washing machine. Replaced parts and tested unit. Found all is functioning properly at this time. No further repairs are needed and no leaks were found at time of service.
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL MSD2756GEB Arrived on site for defrost failure. Found defrost heater badly warped. R&R heater ASSY and tested good. No leaks on site
Near Round Rock, TX 78665
Steve C.
Job Details: 11/08/2018
OVEN WHIRLPOOL SF368LEPQ2 "Arrived on site for the unit oven is not heating. Tested the unit and found the valve make a loud ticking noise for the broil and unit will not heat. On bake nothing happens. Found the unit needs a new valve regulator, bake burner and igniter. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 WP9758078 (burnr-oven)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/08/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site for fill and wash complaints. Listened to customer complaints and found no issue with unit. Started load for customer and showed them to let the unit run and it will keep filling. Customer is extremely unsatisfied with unit and was demanding I take the unit away,i advised customer that she will have to deal with maytag. No leaks on site"
Near Georgetown, TX 78633
Steve C.
Job Details: 11/08/2018
DISHWASHER GE GLD4500R00BB Arrived on site for the unit will not turn on. Tested the unit and found no voltage on the wall plug under the sink. Found the switch on the counter is turned off. Turn the switch on and unit is working properly. All water connections were dry at the time of service.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
OVEN KITCHENAID KODT100ESS02 Arrived on site. Check for dent issues. Found dent on upper door. Will need door assembly to repair unit. Office to reschedule; ordrng 1 W10771242 (DOOR ASSY )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
OVEN KITCHENAID KODT100ESS02 Arrived on site. Check for dent issues. Found dent on upper door. Will need door assembly to repair unit. Office to reschedule; ordrng 1 W10771242 (DOOR ASSY )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
OVEN KITCHENAID KODT100ESS02 Arrived on site. Check for dent issues. Found dent on upper door. Will need door assembly to repair unit. Office to reschedule; ordrng 1 W10771242 (DOOR ASSY )
Near Robinson, TX 76706
Arthur B.
Job Details: 11/08/2018
FREEZER WHIRLPOOL WZC3115DW00 "Arrived onsite to install dye drier and process stub to chest freezer from prior tech’s diagnosis. Removed drier. Installed new UV drier and process stub using braising methods. Vacuumed unit down to -25psi. Charged system with 4.8oz of R134a refrigerant. Powered up unit. Found inner liner started to freeze. Pressures are 2psi low side,120psi high side and holding. Did find signs of corrosion on OEM drier welds. No other issues found."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT750SAHW0 "WDT750SAHW0 Arrived to inspect drying issues. The unit had prior issue with over-dispensing of rinse agent and the dispenser was replaced. Dispensing of rinse agent appeared to be correct and I turned it just below two, after noting some excessive water on the interior walls of the unit. The customer had ran a load prior to our arrival and they were dry, but the load was extremely small. I removed and replaced the OWI sensor and advised the customer to run a full sized load prior to our arrival, if the issue persists. No leaks observed during service."
Near Leander, TX 78641
Lou
Job Details: 11/08/2018
OVEN WHIRLPOOL WFG320M0BB2 "arrived on site to inspect range oven temps. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I checked to see if the unit had been calibrated and it was set at 0 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested at 350 degrees. My multimeter began to read temps and when it showed 368 degrees, the control was still reading 100 degrees. I removed the sensor and checked ohms and it was open. I replaced the sensor and began testing again. My temp readings were 344, 423, 348, 424, and 347 for an average of 377 degrees. I calibrated the unit minus -20 degrees to offset the readings closer to 350 degrees. No gas leaks observed during service, job completed. Customer not available to sign receipt and office to send receipt to customer due to not having a good email address for the customer."
Near Austin, TX 78746
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site and replaced washer tub, after replacement ran a calibration cycle to ensure all functions are operating properly. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78738
Brandon
Job Details: 11/08/2018
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of cooktop grates being unleveled, found grates we’re rocking on top of cooktop. Ordering grates and cooktop. Customer had install company out to install trim. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11204377 (GRATE KIT) and 1 W11204395 (COOKTOP)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/08/2018
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found control not reading latch switch nor sensor. Replaced both. Unit now operates properly. Entered home via lockbox and spare key per builder. Vacant home.
Near Austin, TX 78738
Brandon
Job Details: 11/08/2018
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of oven being completely dead, found faulty console. Ordering console and controls. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10801665 (cntrl-elec) and 1 W11087457 (console) and 1 W11179310 (CONTROL)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/08/2018
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found open latch switch and control not sensing new switch. Replaced latches and control. Unit now operating properly. Entered vacant home via lock box and spare key per builder request.
Near Austin, TX 78759
Jerry C.
Job Details: 11/08/2018
OVEN WHIRLPOOL GGG390LXS01 GGG390LXS01 Arrived to inspect lower oven not heating. I found igniter showing 29 Mohms and quoted the customer to remove and replace. I tested the unit and it heated as designed. No gas leaks detected during service. Igniter
Near , TX 78641
James
Job Details: 11/08/2018
REFRIGERATOR JENN-AIR JS48SSDUDE01 Arrived on site and tested operation. Found both adjuster arms broken for left side adjusters. Removed unit and installed new support assembly. Reinstalled unit and leveled. Unit working properly and all water connections dry at time of service. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 11/08/2018
DISHWASHER MAYTAG MDB7749SBM3 Arrived on site. Check for no operation issues. Found start button not reacting. Will need console assembly to repair unit and will bring control for back up. Re-scheduled for 11/13/18; ordrng 1 W10595568 (cntrl-elec) and 1 W10811169 (CONSOLE )
Near Seguin, TX 78155
Diego G.
Job Details: 11/08/2018
DISHWASHER MAYTAG MDB7749SBM3 Arrived on site. Check for no operation issues. Found start button not reacting. Will need console assembly to repair unit and will bring control for back up. Re-scheduled for 11/13/18; ordrng 1 W10595568 (cntrl-elec) and 1 W10811169 (CONSOLE )
Near Seguin, TX 78155
Diego G.
Job Details: 11/08/2018
DISHWASHER MAYTAG MDB7749SBM3 Arrived on site. Check for no operation issues. Found start button not reacting. Will need console assembly to repair unit and will bring control for back up. Re-scheduled for 11/13/18; ordrng 1 W10595568 (cntrl-elec) and 1 W10811169 (CONSOLE )
Near Austin, TX 78723
Luis
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for noise complaint. Diagnosed noise from icemaker running through a cycle. Icemaker is working not connected to water source.
Near Austin, TX 78746
Luis
Job Details: 11/08/2018
REFRIGERATOR KENMORE 596.7238341 "Arrived on site for no cool. Model and serial tag has been removed from dealer. Found ui unresponsive at times,entered diagnostics ran test 3 good air flow from freezer fan ran fresh food test weak air flow from fresh food fan some frost on evaporator but not enough to restrict air flow. Ran test 4 no frost on evaporator in freezer diagnosed unit will need ui,fresh food fan assembly,fresh food evaporator,compressor,service valve and ui. Unable to get correct parts due to tag missing; saved tckt"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Checked for no operation issues. Found cycles not advancing threw cycle. Found loose connection on control. Repositioned connector and connected. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Checked for no operation issues. Found cycles not advancing threw cycle. Found loose connection on control. Repositioned connector and connected. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Checked for no operation issues. Found cycles not advancing threw cycle. Found loose connection on control. Repositioned connector and connected. All functions tested OK. No leaks present. Job complete
Near Round Rock, TX 78665
Steve C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for the unit is not washing properly. Tested the unit and found no water is going inside the unit. Found the water valve under the sink is turned off. Turn the water on and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Leander, TX 78641
James
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL KUBR304EBS01 Arrived on site and installed new defrost heater kit. Tested unit for proper operation and found unit working properly. Job complete.
Near Leander, TX 78641
James
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 Arrived on site and tested operation. Found ice maker not cycling. Tested function in diagnostics and found all to be good. Ice maker cycles and filled with water. Customer stated that husband has heard it will with water but it will not make ice. Also found mullion has a bad hinge that is causing it to hang up when closing he left door. Quoted customer for mullion. Instructed customer that while waiting on the mullion we can allow the ice maker to run to determine if it is going to produce ice. If no ice then unit will need new ice maker. Quoted customer for ice maker.; ordrng 1 WPW10311757 (rail-mulln)
Near San Marcos, TX 78666
Leonardo
Job Details: 11/08/2018
VENTHOOD WHIRLPOOL UXT5230BDS1 Arrived on site to test unit for light not working. Test unit and found bad sockets. Replaced both light assy test unit and unit test good.
Near Austin, TX 78734
Cliff
Job Details: 11/08/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is not heating. Tested unit and found a motor not fully plugged in from factory. Reset motor connectors and tested unit. Found all is functioning properly at this time.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/08/2018
COOKTOP JENN-AIR CVGX2423B "Arrived on site to replace 2 failing switches. When I tested the unit to see which 2 burners needed the switches, now there are 3 switches not working properly. The customer and I agreed instead of placing 3 we would replace all 4 switches.; ordrng 2 WP71003385 (switch- ig)s"
Near San Marcos, TX 78666
Leonardo
Job Details: 11/08/2018
VENTHOOD WHIRLPOOL UXT5536AAS3 Arrived on site to test unit for lights not working. Test unit and found bad control replaced control test unit and lights working correctly. Advised builder I couldn’t uninstall unit to fix not sitting straight. He will have to call the installers.
Near Lakeway, TX 78734
Cliff
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washing machine will not start. Tested unit and found debris clogging drain pump. Removed debris from pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Check for leaking issues. Found dispenser overflowing creating leak. Replaced dispenser assembly per Service Pointer. Ran unit, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Check for leaking issues. Found dispenser overflowing creating leak. Replaced dispenser assembly per Service Pointer. Ran unit, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Check for leaking issues. Found dispenser overflowing creating leak. Replaced dispenser assembly per Service Pointer. Ran unit, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78737
Brandon
Job Details: 11/08/2018
DRYER WHIRLPOOL WED8540FW2 Arrived on site for customer complaint of intermittent noise. I installed dryer pads at motor mount and exhaust vent. Noise was not present at time of service
Near Lago Vista, TX 78645
James
Job Details: 11/08/2018
COOKTOP WHIRLPOOL KICU500XBL01 "Arrived on site and found unit has f47 on right side. Called tech line and spoke JK #7723374061. Verified proper voltage of 240v and fuse has blown on module. Per tech line recommended replacing all hot plates, and module at same time. I will also be installing harness and u.i. Instructed customer that office will have to schedule return as one of the hot plates are factory only. ; ordrng 2 W10328384 (hotplate)s and 1 W10328387 (hot plate) and 1 W10328395 (harns-wire) and 1 W10396615 (display) and 1 W10651543 (harns-wire) and 1 W10857230 (module) and 1 WPW10328391 (hotplate) and 1 WPW10328396 (harns-wire)"
Near Austin, TX 78738
Brandon
Job Details: 11/08/2018
OVEN JENN-AIR W30400P "Arrived on site for customer complaint of unit not powering on, found faulty control board, I replaced control, unit tested good."
Near Lago Vista, TX 78645
James
Job Details: 11/08/2018
COOKTOP KITCHENAID KGCU482VSS01 "Arrived onsite to install new module, harness, reignitor, found that the main harness is corroded and due to the size of the cook top I will require a second man to be able to access the rear of the unit to install the modules and harness. Unit is a 48” pro style slide in cooktop that will have to be lifted up and brought forward to allow rear access for repair. Office to schedule return trip with 2 technicians unit will also need new grill indicator light as the plastic is brittle and will break when removing for service; ordrng 1 CNOTE (2ND MAN) and 1 W10116114 (light-ind) and 1 W10504821 (harns-wire)"
Near Cedar Park, TX 78613
James
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. Found temperatures correct and ice makers are cycling. Found air leak at freezer door due to rails not lined up properly and now have ice build up in them. Unit will need both rails and to have the liner seals to cabinet with silicone; ordrng 1 W10841140 (adhesive) and 1 W11129400 (bracket RIGHT) and 1 W11129907 (bracket LEFT)
Near San Marcos, TX 78666
Leonardo
Job Details: 11/08/2018
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for RF burner not igniting. Found cap burner not sitting on burner correctly. Secured burner head test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78702
Scott
Job Details: 11/08/2018
DISHWASHER KITCHENAID KDTM404EBS0 "Arrived on site for DW not draining. Checked drain motor , wasn’t getting any voltage but did get continuity in wire harness . Connections were properly secure . Replaced control board . Ran diagnostics cycle all checked good . No water leaks detected at time of service . Job complete ."
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site. Replaced both Door switches and leveled refrigerator for mullion. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site. Replaced both Door switches and leveled refrigerator for mullion. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site. Replaced both Door switches and leveled refrigerator for mullion. All functions tested OK. No leaks present. Job complete
Near McQueeney, TX 78123
Diego G.
Job Details: 11/08/2018
WASHER MAYTAG MFW9700SQ1 "Arrived on site. Checked for no operation issues. Found motor control board bad not allowing unit to spin or agitated. Replace motor control and cycled, all functions tested OK. No leaks present. Job complete"
Near McQueeney, TX 78123
Diego G.
Job Details: 11/08/2018
WASHER MAYTAG MFW9700SQ1 "Arrived on site. Checked for no operation issues. Found motor control board bad not allowing unit to spin or agitated. Replace motor control and cycled, all functions tested OK. No leaks present. Job complete"
Near McQueeney, TX 78123
Diego G.
Job Details: 11/08/2018
WASHER MAYTAG MFW9700SQ1 "Arrived on site. Checked for no operation issues. Found motor control board bad not allowing unit to spin or agitated. Replace motor control and cycled, all functions tested OK. No leaks present. Job complete"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 11/08/2018
DRYER MAYTAG MEDX655DW1 "Arrived on site for “noisy operation” complaint. Inspected unit and found wheel shafts are worn and need to be replaced. Found motor bracket broken and needing replacement. Will need two hours for call, due to location of unit, inside closet. Office will need to set return schedule, due to request for two hour call.; ordrng 2 3400500 (bolt)s and 1 TWOHOURCALL (TWO HOUR CALL) and 1 WP348780 (base) and 1 WPW10359269 (shaft) and 1 WPW10359270 (shaft)"
Near Spicewood, TX 78669
Cliff
Job Details: 11/08/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found the debris stuck under float assembly causing unit to think it was full of water. Remove debris from float and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Briarcliff, TX 78669
Cliff
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no power coming to the heater from control. Reset heater contacts on control and found all is now working properly. Issue was caused by loose connections at controls. No further repairs are needed and no leaks were found at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFC302ESS00 gate code 18592. Arrived on site to replace slides for freezer. Replaced both slides and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Paul
Job Details: 11/08/2018
DISHWASHER KITCHENAID KUDS30FXSS3 Arrived onsite for the dishwasher with the cycle not advancing or long cycle times. Ms stated that this was not the issue at all. Ms stated she told the person that took the call that the upper rack was falling down. I explained to ms that I was dispatched for the cycle not advancing. I explained to ms that the adjuster kit would need to be ordered to fix the issue. I called the office and spoke with SP. SP said to schedule the customer on Thu if possible for PR’s route and she will get her fit in. Ordering W10712394 ADJUSTER KIT. RS for Thu at 6:00pm for PR.; ordrng 1 W10712394 (ADJUSTER KIT)
Near Austin, TX 78731
Paul
Job Details: 11/08/2018
COOKTOP KITCHENAID KCGS550ESS01 Arrived onsite for the cooktop that the customer is smelling gas. I found the font left burner valve leaking gas to the burner when turned to the off position. Need to replace the valve to complete service. Ordering W11209791 VALVE-GAS. RS for Tue 11/13. ; ordrng 1 W11209791 (VALVE-GAS)
Near Austin, TX 78759
Jerry C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "WDT720PADM2 Arrived to inspect error code and unit not powering up. F2E2 would display, but there was no other activity. I removed the control and found signs of moisture damage on the circuit board. I removed and replaced the control and all normal functions resumed. Operational test ok, no leaks observed during service. Control
Near Austin, TX 78727
Paul
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW6600SW0 "Arrived onsite for the washer that the latch is not working and prior to the latch not working it would get an F51 error code sometimes. The unit was unplugged when I arrived. I plugged the unit in and the latch would continually try to lock. I found the door lock defective and replaced it to test further. I checked stored error codes and found the F51 fault code. I ran the auto diagnostics and as soon as the basket tried to spin the error appeared. I spun the basket by hand and it was very restricted. I tried to remove the basket but could not get it out without a puller. I was able to see the sides and the bottom of the tub with the wash plate removed and there was no clothing between the basket and tub. The bearings have to be causing the restriction and the basket needs to be replaced with a new hub to further test to see if the RPS sensor is good. I also found the suspension worn from normal use which was probably causing the machine to shake and bang
Near Austin, TX 78728
Paul
Job Details: 11/08/2018
WASHER MAYTAG MVWB835DW3 "Arrived onsite for the washer not starting or powering on. The unit was working when I arrived but I found an F2E1 fault stored. Ms stated that when the unit does not start the unit does turn on but which ever selection was last used, it will be stuck in that selection and the start button doesn’t respond. Need to replace the console to complete service. Ordering W11112656 CONSOLE. RS for Mon 11/12.; ordrng 1 W11112656 (CONSOLE)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site for over ice production. Removed and tested the resistance range of the bin thermistor. The thermistor was out of range per tech sheet. Replaced thermistor. All water connections were dry.
Near Seguin, TX 78155
Diego G.
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Check for no water issues. Found solenoid bad on valve. Replaced water valve assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Check for no water issues. Found solenoid bad on valve. Replaced water valve assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Check for no water issues. Found solenoid bad on valve. Replaced water valve assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 11/08/2018
RANGE MAYTAG MER6755AAS "Arrived on site. Check for oven issues. Found bake element bad not allowing oven to get up to temperature. Replaced bake element and cycled, all functions tested OK. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 11/08/2018
RANGE MAYTAG MER6755AAS "Arrived on site. Check for oven issues. Found bake element bad not allowing oven to get up to temperature. Replaced bake element and cycled, all functions tested OK. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 11/08/2018
RANGE MAYTAG MER6755AAS "Arrived on site. Check for oven issues. Found bake element bad not allowing oven to get up to temperature. Replaced bake element and cycled, all functions tested OK. Job complete"
Near Austin, TX 78756
Scott
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL KDTE304DSS0 "Arrived on site for no drain dishwasher . Found drain motor , sump and motor and some issues with control . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Brandon
Job Details: 11/08/2018
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site for customer complaint of oven not working, found faulty bake element, ordering bake and control. ; ordrng 1 W10841692 (cntrl-elec) and 1 WPW10546517 (elmnt-bake)"
Near Austin, TX 78721
Scott
Job Details: 11/08/2018
WASHER WHIRLPOOL WFW75HEFW "Arrived on site , replaced drain pump motor . Ran diagnostics cycle . All checked good . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for no drain dishwasher . Found drain motor failing . Replaced drain pump Please call to collect payment .Ran diagnostic all checked good , no water leaks detected . Job complete ."
Near Cedar Park, TX 78613
James
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "Arrived on site and tested operation. Found air leak at ice door. Due to,ice build up under ice bin the handle for the ice bin has broken. Installed new ice door and ice bin. Cleared all,ice build up and tested. Unit working properly and all water connections dry at time of service. Job complete"
Near Leander, TX 78641
James
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found upper spray arm not moving much. Inspected spray arm and manifold and found manifold separating at rear where it meets the water chute. Installed new manifold and tested. Unit working properly and all water connections dry at time of service. Job complete