Near , TX 78612
Andy
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
Arrived on site for refrigerator making noise. Tested and inspected unit and found sound of refrigerant moving through lines very loud. Also found some abnormal ice buildup on FC evaporator. Ordering needed parts. Sealer to dampen noise and harness for ice buildup. Customer does not want to defrost unit. Ordering 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 10 4318168 (sealer-thrm)s and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 W10911102 (harns-wire)
Near New Braunfels, TX 78130
Robert
Job Details:
07/16/2020
DRYER WHIRLPOOL WED6620HC0
"Arrived onsite to test unit, re-evaluated machine based on customers descriptions. Found that the unit may be inadvertently spraying through water valve creating the leak that the customer described. Disconnected the feature for now, need to order new control board ; ordrng 1 W11350214 (CONTROL )"
Near Smithville, TX 78957
Scott
Job Details:
07/16/2020
DISHWASHER KITCHENAID KUDK03FTSS2
"Arrived on site ,replaced control and harness . Ran unit all checked normal . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
Tyler
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG320M0BB2
Arrived on site to repair oven door hinges and door seal. After installing athose parts I retested oven door and everything is functioning as designed. Call complete
Near San Marcos, TX 78666
Richard
Job Details:
07/16/2020
WASHER WHIRLPOOL WETLV27HW1
Arrived onsite for the washer keeps filling with water. Ran diagnostics and found the control was faulty. Replaced control board and issue was not resolved. Ran diagnostics and found that the valve will not shut off it’s stuck open. Replaced valve and issue has been resolved. Washer tested good and no leaks detected complete
Near Buda, TX 78610
Jacob
Job Details:
07/16/2020
DRYER MAYTAG MEDB765FW0
Arrived onsite for door to unit popping open randomly. Tested unit. Found that strike was too narrowly bent for door to latch properly. Replaced strike. Tested unit. Unit test good. No issues at this time. Job complete
Near Manor, TX 78653
Scott
Job Details:
07/16/2020
OVEN WHIRLPOOL WFE525S0HS1
"Arrived on site for sparking . Found terminal block shorted . Ordering cord ,wire harness ,cover . Also control if needed . Call to set return .; ordrng 1 4PRONG50ARANGECORD and 1 W11256088 (cntrl-elec) and 1 W11449104 (MAIN HARNESS ) and 1 WPW10326122 (cover-blck)"
Near Austin, TX 78734
Wesley
Job Details:
07/16/2020
WASHER WHIRLPOOL WFW70HEBW1
Arrived onsite and found drain in bellow clogged. Cleared clogging and tested. Unit is now draining as designed. Advised customer on findings and on use and care. All checks good.
Near Round Rock, TX 78681
Kayman
Job Details:
07/16/2020
REFRIGERATOR GE PYE22PSHJSS
Arrived onsite to install previously diagnosed parts. I installed the drain tube and check valve. Unit is working as designed. Job complete
Near McDade, TX 78650
Andy
Job Details:
07/16/2020
DRYER WHIRLPOOL MEDB855DC4
Arrived on site for dryer stopping in cycle. Customer showed me unit that UI was unresponsive tested voltage and had proper voltage. Removed console to check control and found high voltage plug not inserted from factory and not making good contact. Shorting out control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Buda, TX 78610
Kevin
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site and found refrigerator has power but is not cooling, condensor fan is running , attempted test 4 and nothing happens.
Near Austin, TX 78704
Jacob
Job Details:
07/16/2020
DRYER WHIRLPOOL WED7500VW1
Arrived onsite to replace all parts. Replaced all parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78759
Wesley
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KSSO42FMX02
Arrived onsite and found unit operating with chirping. Ordering control kit and inverter to repair wiring. ordrng 1 CONTROLKIT (UKNOWN) and 1 W10629033 (inverter box)
Near Round Rock, TX 78681
Kayman
Job Details:
07/16/2020
DISHWASHER MAYTAG MDB8989SHB0
Arrived onsite for dishwasher not washing. Upon inspection I found a failed sump and motor. I replaced the sump and tested unit. Unit is now working as designed. No leaks detected during service. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM04
"Arrived on site for refrigerator not shutting off and runs consistently. Performed diagnostics mode and tested all components, found all operation working as designed. Informed customer that is normal operation ( page 6 in user care guide). Leveled unit and shut ice maker, due to home being vacant. All tested good, no water leaks detected."
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
07/16/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site to install previous diagnosed part. Found black UI was order and need stainless steel. Contacted office to see if part can be installed until return with correct part. Was approved to install (SC). Removed failed UI and installed new. Powered unit on and tested operation. All tested good. Office to schedule appointment when ETA is available, due to no ETA availability.; ordrng 1 SEENOTE (SCH APT) and 1 W11297709/STAINLESS (Ui)"
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM04
"Arrived on site for refrigerator not shutting off and runs consistently. Performed diagnostics mode and tested all components, found all operation working as designed. Informed customer that is normal operation ( page 6 in user care guide). Leveled unit and shut ice maker, due to home being vacant. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Tyler
Job Details:
07/16/2020
OVEN UNKNOWN RGT486GDL
Arrived on site to repair double oven range. After installing the two nighters I was able to retest the oven and everything is working great the reason the spark module wasn’t working is because we found on this visit that there is a hidden GFCI outlet near the range that has been controlling the power supply to the range and causing all these issues I instructed customer on the signs to keep an eye out if the GFCI tripped that way they don’t have these issues happening again
Near Canyon Lake, TX 78130
Robert
Job Details:
07/16/2020
DRYER WHIRLPOOL WED4850HW0
Arrived onsite to test unit for loud noise when starting. Tested unit and found that the cabinet was dented in from the bottom moving the fan housing upward and damaging the wheel. Replaced wheel but need to order new cabinet. Need 2 hrs.; ordrng 1 8533643 (cabinet) and 1 NEED2HR (NEED 2 HR) and 1 WP8577230 (housing)
Near Hays, TX 78610
Kevin
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site and inspected dishwasher and found left-hand side of heating element is not connected, after correcting found no saved error codes, set it into a diagnostic cycle and everything is operating properly. Also found no rinse aid in dispenser and recommended to customer that it be used in order to help water sheet off dishes. Adjusted drain hose and no water leaks from connections at time of service, job complete"
Near Austin, TX 78734
Brandon
Job Details:
07/16/2020
DRYER WHIRLPOOL MED8630HC
"Arrived on site to replace dented front panel, I replaced panel, unit tested good."
Near Belton, TX 76513
Jonathan M
Job Details:
07/16/2020
DRYER WHIRLPOOL WED6620HC1
"Arrived on site for dryer that would not start a cycle. Inspected unit and work area. Tested voltage going to the unit in town proper voltage. Remove dryer and found extended that hose going behind washer and into the wall causing a long bent. Removed back cover and tested fuse, thermal cut off, and heater. Found fuse and thermal cut off blown. Replaced fuse and thermal cut off and tested unit. Unit is working as designed. Advised customer that with a long vent issue, this issue would probably happen again due to the dryer having a hard time removing the excess heat and moisture. I advise the customer to swap her washer and dryer due to the connections being on opposite sides to shorten her hose. Unit is working as designed. Call complete."
Near Austin, TX 78721
Eman J.
Job Details:
07/16/2020
REFRIGERATOR LG LFX31925ST/00
Arrived onsite for previous diagnosed parts. Defrosted customer freezer. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details:
07/16/2020
COOKTOP WHIRLPOOL WCG55US6HS00
Arrived on site to re evaluate after gas company adjusted gas pressure. Pressure seemed to be fine but flames were still low. Ordering new orfce for all burners.; ordrng 2 W10652710 (spud-orfce)s and 1 W10791073 (spud-orfce) and 1 W10791079 (spud-orfce) and 1 W10791082 (spud-orfce)
Near Hutto, TX 78634
Andy
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG505M0BB2
Arrived on site for range seal issues and water between glass. Tested and inspected unit and found all operations are normal. Cleaned glass for customer and instructed on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78723
Eman J.
Job Details:
07/16/2020
WASHER MAYTAG MVWB855DC4
Arrived onsite for washer leaking. Tested system. Found water hose dripping inside system.Replaced housing. Tested system. Everything works as designed. No water leaks at time of service.
Near Austin, TX 78738
Brandon
Job Details:
07/16/2020
WASHER LG WT5101HV
"Arrived on site for customer complaint of inner basket hitting tub ring and causing pieces of plastic to rub off and into the washer. Found inner basket out of round, could be caused by new gearcase having a bent shaft or inner basket worn out from original failed gearcase. Ordering outer tub, inner spin basket, and bringing back gearcase. ; ordrng 1 AAJ72909602 (TUB RING) and 1 CNOTE (PARTS RESEARCH INNER TUB/SPIN BASKET ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH)"
Near Canyon Lake, TX 78133
Noah D
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIX505ESS2
"Arrived on site to inspect icemaker for not producing ice, upon inspection found the icemaker full of ice, diagnosis showed no issues with icemachine, gave customer requested filter and cleaner provided by whirlpool. Complete"
Near Killeen, TX 76549
Al
Job Details:
07/16/2020
DRYER MAYTAG MED9700SB0
Arrived to install previously ordered parts.Removed and replaced the repair kit.Reassembled and unit tested as designed.There was a massive lint buildup inside the unit.Customer needs to contact a dryer ventilation company to have lint buildup removed.Job complete
Near Georgetown, TX 78628
Al
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13
Arrived to inspect ice maker not making ice.Confirmed the complaint and ran diagnostics test mode #56 motor lost position.Quoted the customer from the price calculator and customer advised to continue.Removed and replaced the the ice maker.Filled ice maker and advised customer to wait approximately 24 hours for healthy ice production.Job complete
Near Austin, TX 78745
Kevin
Job Details:
07/16/2020
WASHER MAYTAG MAV6260AWW
"Arrived on site and inspected washer and found it will fill with water, it will drain, it will spin but there is no agitation function. Clutch/transmission has failed.
Near Pflugerville, TX 78660
Cliff
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site to replace evaporator and three-way valve for refrigerator. Replaced both parts and filter dryer and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Robert
Job Details:
07/16/2020
WASHER MAYTAG MHW8200FW0
Arrived on site replace control panel. . ; ordrng 1 W10911045 (panel-cntl)
Near Leander, TX 78641
Lou
Job Details:
07/16/2020
OVEN KITCHENAID KFED500EBS03
Arrived on site to install previously diagnosed and ordered parts. Removed and replaced lower oven door latch and tested. Unit is operating as designed. Job completed.
Near Round Rock, TX 78664
Kayman
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived onsite for refrigerator with lights not working. Upon inspection I found the freezer light out and the upper RC lights dimmed. Customer also stated that they have had a grinding noise coming from the upper hinge on the dispenser side door when water is being dispensed. I replaced the freezer light and all lights are now working as designed. After further research I found that the noise coming from the hinge is due to pressure build up inside the water line. I reduced the pressure on the inlet valve but there was no noise at this time to test for correction. Customer was also having a issue with calibration of the water dispenser. This can be caused from the pressure issue. I advised customer to keep an eye on the unit and if the issue with the noise or calibration persists then we will need to return with a water pressure reduction valve part # (W10786952). Will also return with the UI (W11387386). Job complete.
Near Cottonwood Shores, TX 78657
James
Job Details:
07/16/2020
DRYER WHIRLPOOL WED4850HW0
Arrived on site and installed new motor and blower wheel. Tested operation and found unit working properly. Job complete
Near Austin, TX 78701
Wesley
Job Details:
07/16/2020
DRYER WHIRLPOOL WED560LHW0
Arrived onsite and found unit operating with squeak due to crushing blower vent. Adjusted and moved washer. Unit is now operating as designed without squeak. All checks good.
Near New Braunfels, TX 78130
Richard
Job Details:
07/16/2020
WASHER MAYTAG MVWX655DW1
"Arrived onsite for the washer making a noise during the wash cycle and the spin cycle. Ran diagnostics and found that the pulley on the motor is no good causing the noise. Need to replace motor and belt. Ordering parts and schedule customer ; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
Near Georgetown, TX 78628
Tyler
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Arrived on site to repair upper dishwasher rack. I was able to put in the right side front rail stop her and I retested the upper rack to make sure everything was holding in place and the unit is working as designed. Call complete
Near Canyon Lake, TX 78132
Noah D
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTE204GPS0
"Arrived on site to inspect dishwasher for bad install, checked dishwasher for install issues, leveled dishwasher with feet.Checked dishwasher level and installed. Complete"
Near Hutto, TX 78634
Cliff
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL IDT930SAGX0
Arrived on site to diagnose a dishwasher that is not drying properly. Found wiring for heating element not fully connected at control. Rewired unit properly and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Jarrell, TX 76537
Tyler
Job Details:
07/16/2020
FREEZER WHIRLPOOL WRT311FZDB01
Arrived on site for refrigerator leaking water in the freezer in the refrigerator. Upon further inspection I found that the drain line was clogged. Using the steamer I attempted to clear out the drain line and checked from the back side and the top side and cannot put a long wire more than 3 to 6 inches on either front or back of the drain line. I’ve been call tech line and spoke with Andrew instructed me on what possibilities could be going on further with the drain line. He informed me that at this point it is the drain line itself that is collapsed internally in the fridge
Near Killeen, TX 76542
Jonathan M
Job Details:
07/16/2020
WASHER MAYTAG MHW5630HC0
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Installed new UI and Control and tested 7nit. Unit still would not turn on. I called Techline and spoke to Red SR# 7728309819. He had me run several checks it’s disconnecting pieces of the unit to see if something was Causing the unit to go into the sleep mode. He advised to replace the latch and the harnesses in case a wire was pinched or separated. Ordering harnesses and office will need to contact customer for reschedule date due to parts being shipped from different locations. ; ordrng 1 W11314680 (harns-wire) and 1 W11316253 (harns-wire)
Near Austin, TX 78757
Wesley
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDF520PADM5
"Arrived onsite and replaced control which corrected supply, but motor was still unresponsive. I replaced the sump and motor . Unit is now operating as designed. All checks good."
Near Austin, TX 78747
Kevin
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG505M0BS3
"Arrived on site and inspected oven and found door seal is torn. After replacing seal oven is now correct. No further repair is required at this time, job complete"
Near Leander, TX 78641
Lou
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT720PADM
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the tub ad pressed the start button for 3 secs to engage the drain pump. When the drain pump came on, it sounded weak and water flow was slow. I checked the drain hose at the disposal and found it badly corroded inside. Also found the check valve was restricted. I removed and replaced the drain pump and both hoses and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78731
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived on site for fresh food evaporator incased in ice. Per serve pointer replaced evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated main control,powered unit on ran diagnostics changed defrost setting to basic. Installed updated ice maker.
Near Dripping Springs, TX 78620
Robert
Job Details:
07/16/2020
RANGE GE JGS760SEL4SS
"Arrived onsite to replace cooling fan. Replaced fan, tested unit and unit heats to 350 degrees. Job complete."
Near Austin, TX 78738
Brandon
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL KRFC300EWH03
"Arrived on site for customer complaint of condensation inside fresh food section, found humidity lever was not in correct position on shelf causing to hang low and right side drawer would not close causing right side refrigerator door not to close. I was able to put humidity adjuster lever into correct position on shelf, drawer closed normally and then right side door closed normally, unit tested good."
Near Austin, TX 78749
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00
"Arrived on site for no cool. Checked low side pressure reading -10 no frost pattern on evaporator,replaced evaporator,compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down"
Near Austin, TX 78739
Luis
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site for no cool and no water. Found compressor and fans not running,found unit in showroom mode,exited showroom mode,compressor and fans powered on,water dispenser working."
Near Austin, TX 78725
Jacob
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11
"Arrived onsite for unit not freezing consistently. Tested unit. Found that bi metal was not turning on and UI panel was not turning on bi metal. ordrng 1 W10865870 (cntrl-elec)"
Near Lakeway, TX 78734
Luis
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KSSC42FTS04
"Arrived on site for noise compliant. Customer had recording of noise,noise appears to be when compressor runs at high speed due to compressor being a variable speed compressor and running at 3 different speeds. Unit cooling correctly,no issues with cooling. Ran diagnostics all test passed, ran compressor multiple times,couldn’t recreate noise from compressor. Unit is functioning properly beside noise complaint."
Near Austin, TX 78737
Leonardo
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS31ES0JS00
"Sr#7728312414 Arrived on site to replace control board, fan, and fuse. Tested unit. Unit operated good. Call techline, techline advised owner level shelve and replace thermostat fuse again."
Near Marble Falls, TX 78654
James
Job Details:
07/16/2020
WASHER MAYTAG MVWX655DW0
Arrived on site and tested operation. Found no fill fault in memory. Tested valves and found good water flow. Tested valve resistance and found to be good. Found after cold water filling for 2 minutes the winding in the cold water solenoid opened and no resistance at winding. Unit will need new cold water valve to complete repair. ; ordrng 1 AUTHO (AUTHO) and 1 W11168740 (valve)
Near New Braunfels, TX 78130
Robert
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02
"Arrived onsite to test unit not making ice. Tested unit, Unit does produce ice and fill with water. Made adjustment to ice arm gage."
Near Manor, TX 78653
Eman J.
Job Details:
07/16/2020
WASHER WHIRLPOOL WTW4900BW
Arrived onsite for washer making grinding noise. Tested system. Found gear case faulty. Replaced gearcase. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78737
Kevin
Job Details:
07/16/2020
MICROWAVE KITCHENAID KOCE500ESS09
Arrived on site and inspected microwave/oven combo. Found door for microwave is operating properly. Preheated oven and cycle timer three times and oven did not turn off when timer stopped. Could not duplicate customers experience during service call documented experience with tech line 7728329913
Near Georgetown, TX 78628
Cliff
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found evaporator drain line pinched by foam insulation. Will need to document with tech line as problem cannot be corrected. Office to set pseudo-call for tech line contact as I was not able to reach them at time of service.; ordrng 1 SETPSEUDOCALL (SET PSEUDO CALL)
Near Holland, TX 76534
Tyler
Job Details:
07/16/2020
DRYER WHIRLPOOL WED7300DW1
Arrived on site for dryer that would not heat properly. Upon further inspection I found that the dryer had a bad thermal cut off use. I checked airflow from dryer to outside and vote plenty of airflow and I check the dryer for internal clogged at South and found nothing I ended up replacing the thermal cut off fuse the dryer is now working as designed. Call complete
Near Elgin, TX 78621
Andy
Job Details:
07/16/2020
REFRIGERATOR GE GDE20GGHBRBB
Arrived on site for refrigerator FC still not cooling as well as customer would like checked amp draw and found within range. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78723
Wesley
Job Details:
07/16/2020
WASHER WHIRLPOOL WTW7300DW0
Arrived onsite and found unit to be working as designed. Calibrated. No error codes. Did find standpipe overflowing. Advised customer on findings and cause of leak. All checks good.
Near Austin, TX 78737
Kevin
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site and inspected dishwasher and found drain connector to garbage disposal is being shared with RO system, This can cause backflow in to the dishwasher when RO system purges. Also found garbage disposal is not draining well. Customer cleared garbage disposal and will discuss shared drain with RO company. Ran a diagnostic cycle and everything passed, dishwasher is operating properly, no water leaks detected at time of service, job complete."
Near Meadowlakes, TX 78654
James
Job Details:
07/16/2020
DRYER MAYTAG DE303
Arrived on site and tested operation. Found unit will not start. Found door switch has failed. Installed new switch and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
WASHER LG WM2701HV
Arrived to inspect LG front load washer loud noises.Confirmed the complaint and found the bearing was the issue.
Near Lorena, TX 76655
Jonathan M
Job Details:
07/16/2020
DRYER MAYTAG MEDC215EW1
Arrived on site for dryer that is making a scraping sound as it rotates. Inspected unit and work area. Customer stated that it was making an unusual rattling sound as it dried and that it wasn’t all the time but was intermittent. Inspected unit and ran unit for 35 minutes while working on her washer. Detected zero abnormal sounds rattling seem to be vibration from the chassis. Unit is working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details:
07/16/2020
WASHER WHIRLPOOL MVWC465HW2
"Arrived on site for washer not turning on. Upon further inspection and after customer stated issue happened after a entire home power surge, I found that the washer main control had actually blown up partially in on one corner of the board. Because of this I wasn’t able to run any diagnostics or tests without first installing a new main control to help supply power to rest of unit. Before that I confirmed both the wall outlet and power cord could safely pass and hold 120v through them safely. Both tests passed. SecondLy I installed the new main control and plugged machine back up to the outlet and of course double checked all wired connection for proper placement. ordrng 1 W10919003 (pump-water) and 1 W11156559 (harns-wire) and 1 W11249158 (cntrl-elec)"
Near Kingsland, TX 78639
James
Job Details:
07/16/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site and tested operation. Found multiple locked rotor failures and over temp errors. Inspected rotor and stator and found gear case has failed and water has gotten into stator and rusted winding. Unit will need new rotor, stator, slider, clutch and gear case to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Near Briarcliff, TX 78669
Brandon
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH32519HZ5
"Arrived on site for customer complaint of unit not starting, found interlock switches were not making contact with door latch, I replaced interlocks, found door needs replacing due to latch on door not making contact all the time. Ordering door; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11173823 (DOOR)"
Near , TX 76691
Jonathan M
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
"Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Took temperatures in refrigerator and freezer compartments and found freezer section sitting at 55°F and refrigerator section sitting at 76°F. Play scene in service diagnostics and confirmed temperatures on the thermistors. Check minimum, average, and maximum freezer temperatures in the last six hours and found massive discrepancies. Temperature minimum and maximums were 50° apart in both sections. I called Techline and spoke to Steve SR# 7728330437. He had me run test number 40 which is checking the three-way valve in ensuring that the unit is cycling refrigerant. Advised him of my findings and he advised this issue it was a sealed system issue. Ordering parts and oil is gauges and office will need to contact customer for return date ; ordrng 1 CNOTE (OIL-LESS GAUGES) and 1 CNOTE (2 HOURS) and 1 W10913906 (coupler) and 1 W11109499 (drier-tube) and 1 W11393142 (COMPR
Near Canyon Lake, TX 78130
Richard
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG505M0BS3
Arrived onsite for the oven not working. Installed new power cord and tested all functions. All burners light up and work good. Bake tested good and heating up. Broil tested good and heating up. No leaks detected complete
Near Austin, TX 78703
Jacob
Job Details:
07/16/2020
RANGE KITCHENAID KDRS483VSS03
Arrived onsite for unit not sparking to start pilots on top. When the oven is turned on then the burners on top will spark. Called Techline. Suggested that we are only getting 120v and unit needs 240v. Possibly only getting half the power to unit. So when oven gets turned on the unit is back powering the spark module to spark for burners. Customer may need to check the power side from the wall making sure the unit is getting 240v. Got sr#7728308657.
Near Lago Vista, TX 78645
Lou
Job Details:
07/16/2020
WASHER SAMSUNG WF42H5200AW/A2
"Arrived on site to inspect washer noises.
Near Leander, TX 78641
Lou
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=20 degrees and RC=43 degrees. Disassembled the FC section and removed the evap cover to find the unit in defrost mode. Placed unit in diagnostics and ran test #40 and unit operated as designed. I cycled the power to the unit and as the compressor came on, the FC evaporator begins to frost but stopped at the top 2 coils and would not advance. I tested voltage, to the thermistors, at the HV control and both are good. Continued to watch the FC evaporator for approximately 40 mins and it never had a good frost pattern. I am ordering a sealed system repair consisting of the compressor, access valve, drier, both evaporators, CNOTE-OILLESS GAUGES, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W1014375
Near Bastrop, TX 78602
Scott
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH31017HZ0
Arrived on site replaced control. Light is now functioning properly in all three positions . Job complete
Near Georgetown, TX 78633
Paul
Job Details:
07/16/2020
DISHWASHER GE GSD1150X73
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump and motor. I adjusted the tension on the door springs. I tested the unit and it worked as designed. There were no water leaks present at the time of service.
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site for refrigerator. Was instructed to drop part off at door by office staff (SP). Drop part off and taken picture of part at front door.
Near New Braunfels, TX 78130
Robert
Job Details:
07/16/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived onsite to test unit for loud noise. Tested unit and found Loose wheel. Tighten wheel and tested unit, unit does not make any more noise. Job complete."
Near Leander, TX 78641
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL ED5FHEXNL03
"Arrived on site for refrigerator dripping water. Inspected unit and work area. Found customer on a home filtration system. Recommend to remove water filter. Removed filter and found still dripping water. Found air line at dispenser. Shorten line in attempt to remove air bubbles. Removed water line and reinstalled. Found minor air still in line. All other operations tested good, no water leaks detected.
Near Canyon Lake, TX 78133
Noah D
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIX305ESS1
"Arrived on site to inspect ice machine for not producing when not on max ice, upon inspection found the water level needed for full ice was not being reached, changed out control due to new sensor. Fill was changed back to normal. Complete"
Near Cedar Creek, TX 78612
Andy
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Arrived on site for refrigerator drawer issues. Inspected and found failed drawers mismolded and will not fit properly. Ordering drawers to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11162443 (DRAWER ) and 1 W11162446 (pan-meat)
Near Round Rock, TX 78681
David S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived on site to install previous diagnosed parts. I gained access to filter housing bracket and replaced new. I checked to make sure the cover is closing properly. I replaced the UI control with a new. The unit is operating as designed. No water leaks detected
Near Austin, TX 78733
Leonardo
Job Details:
07/16/2020
VENTHOOD KITCHENAID KXD4636YSS5
Arrived on site to test unit for blower continue to blow when in the down position. Found bad switches found new switch cover had no switches in it. Ordering new motor assembly W11187731 office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
Near Leander, TX 78641
Lou
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=25 degrees & RC=44 degrees. I placed the unit in diagnostics and checked the ice maker in test #56 and it showed E5. Due to the high temps in the FC, I disassembled the FC section and removed the evap cover to find a large block of ice at the top right corner of the evaporator, which is being caused by either a leak or restriction in the system. Also, I could hear the damper control motor as it opened and closed and will need to be replaced. I forced defrost on the system ad it operated as designed.No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details:
07/16/2020
WASHER MAYTAG MVWX655DW1
"Arrived on site to install previously diagnosed gearcase, cam, belt and motor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Round Rock, TX 78665
Cliff
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIA18PNLS3
Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed circulation pump and water valve. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near The Hills, TX 78738
Brandon
Job Details:
07/16/2020
DISHWASHER KITCHENAID KUDC03FVSS3
"Arrived on site for customer complaint of unit not having water enter unit, found float switch stuck in upper position due to hard water build up, I instructed customer to clean unit with cleaning solution. Unit tested good otherwise.
Near Seguin, TX 78155
Noah D
Job Details:
07/16/2020
DRYER MAYTAG MED6400TB0
"Arrived on site to install pulley and test dryer, installed pulley and tested for noise, no extra noise found. No problems found
Near Temple, TX 76501
Jonathan M
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for refrigerator that has a broken ice container. Inspected unit and work area. Customer advised that when she called into customer service, they had advised her to just throw away her ice container. Replaced ice container and tested unit. Unit is working as designed. Call complete."
Near Round Rock, TX 78681
Cliff
Job Details:
07/16/2020
WASHER MAYTAG MVWB835DW4
Arrived on site to replace previously ordered parts for washer. Replace control and suspension. Found rotor not needed as one on unit is fully functional. Tested and calibrated unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78726
David Z
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KBSD608ESS00
Arrived on site to diagnose icemaker that isn’t making any ice. Found unit has a broken shield piece and ice bucket is empty. Found arm upright stuck half cycle. Ordering new icemaker since piece is broken on this one and it may be stuck. ; ordrng 1 W11126009 (icemaker)
Near Pflugerville, TX 78660
Scott
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site for unit sparked and the stopped heating . Found cap burned at diode connection . Replaced mag cap and diode . Unit is now heating to wp specs . Job complete .
Near Austin, TX 78730
Wesley
Job Details:
07/16/2020
WASHER WHIRLPOOL Ghw9250ml1
Arrived onsite and found handle broken off and latch not catching properly. Ordering handle and latch to rapair. All checks good. ; ordrng 1 WP8182080 (handle)
Near Bastrop, TX 78602
Scott
Job Details:
07/16/2020
REFRIGERATOR MAGIC CHEF MCBC58DST
"Arrived on site for no cool wine cooler . Found all fans working . Compressor pulling .011 amps . Replaced replay ,now pulling .021 amps . Compressor has failed ,
Near Salado, TX 76571
Tyler
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Arrived on site for dishwasher not circulating water properly. Upon further inspection I found that the water pump sump assembly but it quit working I installed a new sump and retest of the dishwasher and the unit is not working as designed going through it’s fill agitate and drain cycles. Call complete. No leaks before during or after repair
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
(JJ) Arrived on site for oven combo unit microwave door not registering that door is closed. Inspected unit and work area. Tested door operation and found door not connecting to right door switches. Performed diagnostics mode and checked error code history and found none. Found door warped and not connecting with switch. Will need to replace door assembly with hinges and test operation. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W10687342 (INTER DOOR) and 2 W10874474 (DOOR HINGES)s and 1 W11110515/STANLESS (OUTER DOOR )
Near Round Rock, TX 78665
Kayman
Job Details:
07/16/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for washer with loose tub. Upon putting unit into diagnostics I found the gearcase making a scratching noise during spin mode. I inspected the underside of the unit and found the presents of gear case oil around the drive system. Will need the gearcase replaced. I am also recommending the returning tech lower the feet of the unit at least 1 to 2 in if possible. (W11255272) gearcase (W10721967) splutch kit (WPW10006384) belt (W10913953) shifter (W10890624) motor. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)
Near Dripping Springs, TX 78620
Brandon
Job Details:
07/16/2020
REFRIGERATOR GE CYE22UP2MS1
"Arrived on site for customer complaint of freezer not cooling, found defrost issue, I checked defrost circuit at control board, defrost circuit passed, found failed control board, I replaced control, instructed customer to defrost 36 hours, unit tested good."
Near Waco, TX 76712
Jonathan M
Job Details:
07/16/2020
WASHER WHIRLPOOL WFW92HEFW
"Arrived on site for washing machine that’s throwing several codes and is not functioning properly. Inspected unit and work area. Placed unit in service diagnostics and found an F9 E1 (long drain), F3 E1 (water level system error), and F5 E2 door lock error) error codes. Unit had water in it so I attempted to drain the unit. I found the unit was having a hard time draining. Remove the cover and took off drain pump filter. Found massive hair clump blocking water flow out o the unit. Removed clump and tested unit in an auto cycle. Unit ran as designed. Call complete."
Near Austin, TX 78701
Wesley
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTE204EWH3
Arrived onsite and replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.