Arrived on site for a dishwasher that had a cracked tub. Inspected unit and work area. Confirmed customers complaint and replaced tub. Reassembled unit and ran the unit through an auto test. Found no leaks present during operation and everything was running as designed. Call complete.

Arrived on site for a washing machine with no power. Inspected unit and work area. Found voltage going to the control board and voltage going to the user interface but no display. Replaced user interface panel and tested unit. Unit begin working as designed. Call complete.

Arrived on site for washer needing a previously diagnose main control after previous visit with techline on site. Upon arrival I was able to install a new main control and then ran a factory reset on the machine afterwords I put the unit into a manual diagnostics check and was able to fill the tub with water halfway full and then ran a high and low agitation test and found the unit functioning with no odd noises and then ran a drain and spin cycle and verify that the unit is no longer making any odd screeching noises or metal on metal sound. I informed the customer just to notify us if the issue order arise again that way we can call whirlpool techline for further assistance at this point. No leaks before during or after repair call complete

"Arrived on site and inspected F1 and PF on dryer.Confirmed the complaint and found F1 is directly related to the main control.Office to schedule return services when control arrives.Needs more work"

Arrived on site for dryer not turning on. Upon arrival I found that the unit was getting 240 V to the outlet and the dryer was in fact turning on and heating up as designed. I then spoke with the customer in more detail regarding the situation and she had stated that American home shield had sent out an electrician and a dryer vent cleaning person and that the electrician told her the outlet was fine but the dryer vent cleaning person had informed the customer that she would need a new power cord due to the power cord melting. upon inspection of the power cord I did find that the right side prong of the power cord did have some small amount of melting damage around it and the prong had a tiny burn mark on it. I then looked inside the outlet and found that the right side prong connector inside the outlet itself is also damaged and falling apart and causing some internal melting around the inside of the outlet at this point if we replace the power cord and electrician would have to come out and replace the outlet first to ensure that the new power cord is not gonna run into the same problems as before. American home shield needs to be notified that it would be recommended for an electrician to come out and replace the power cord and outlet at the same time in order to complete repair. Other than finding issues with outlet and power cord I was still able to test the dryer and found that unit is turning on and heating up as designed and as long as an electrician can get out to make the repairs the unit will be ready for use by the customer once done. Call complete

"Arrived on site and inspected dishwasher not washing.Tested the unit and it filled and drained, but wouldnt wash.Removed and replaced the pump and motor, reassembled and unit tested as designed without any leaks.JOB COMPLETE"

Arrived back on site to install previously ordered part.Removed and replaced the timer.Reassembled and unit tested as designed.Customer has issues with the outlet the unit is plugged into.I had to hold the plug for unit to work properly.JOB COMPLETE

"Arrived on site to inspect washer no power. Upon further inspection, I found the unit plugged in. I pressed all keys on the console and the unit only beeped after every press. I unplugged the unit for approximately 1 minute then plugged it back in and attempted to place in diagnostics. Unit went into diagnostics and I checked error codes and found F0E5 & F0E3. Cleared the codes and continued with testing. Unit operated as designed until it got to,the spin cycle and it failed to spin and was making a rubbing noise at the rotor. Unit agitated as designed. I tilted the unit back and inspected underneath and found gearcase oil on the rotor, drain pump and all panels. I removed the rotor and found a large amount of gearcase oil on the inner side of the rotor. When I went to place the unit back in diagnostics, the unit failed. I cycled power to the unit and was able to get it into diagnostics. Checked error codes and got F6E3. Cleared the code and tested high speed spin in manual test mode. Unit operated fine, but continued to make the rubbing noise at the beginning the spin. I am ordering the gearcase, slider, clutch, rotor and will return with the main control. No water leaks observed during service, office to schedule return service. Upon returning, the gearcase, clutch and slider will need to be replaced and tested to see if the rotor is needed.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

Arrived ack on site and inspected the ice maker issues. Removed and replaced the ice maker and valve.Reassembled and unit tested as designed.JOB COMPLETE

"Arrived on site to install previously ordered part.Removed and replaced the auger motor, reassembled and unit tested as designed and dispensed ice.JOB COMPLETE"

Arrived on site for washer not draining and making an odd loud noise during cycles. Upon arrival I entered diagnostics And found an oe error indicating long or no drain issue. During further diagnostics I found that during drain cycle pump was cleared with no blockage but inner bearing of motor were blown causing propeller to wobble and not drain water out. Will need to order drain pump. 4681EA2001T; ordrng 1 4681EA2001T (Drain pump)

Arrived on site to inspect dishwasher issues.Confirmed the complaint and found the middle spray arm was defective.Removed and replaced it and unit tested as designed.JOB COMPLETE

"Arrived on site for a dryer that is still having issues starting. Inspected unit and work area. Remove terminal block cover and tested voltage going across all terminals while the unit was not calling for electricity. I found proper voltage between all legs when the unit did not call for electricity. As soon as I cycled the unit to a time dry high heat cycle and started pressing start voltage went from 123V to 50.1V until the drum and motor were at maximum speed, the voltage jumped right back up to 123V. I called Techline and spoke to Steve SR# 7730625255. He advised that based on the findings and prior motor replacement, the issue still had to be an electrical supply issue. He advised that most of the problem with the electricians they send out, is that they only test the unit when it?s not under a load. He advised that most likely the issue was with a bad voltage line. The customer had me speak to the manager of the property and explained everything tech line went over with her. She is going to have another electrician come out to test the unit while the unit is under a load to verify that there is a line voltage issue. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the cold water inlet valve and calibrated the unit. Tested in diagnostics and the unit is operating as designedNo water leaks observed during service, job completed."

Arrived on site for a refrigerator with doors dented. Upon further inspection I found both FC and RC dented. I replaced both plus the nameplate and then tested the water on the FC and found it working as designed. I adjusted the gasket and the unit is now sealing as designed. I advised the customer to keep the doors closed for a few hours to allow the seal to set. Call complete.

"Arrived on site for customer complaint of no lights in freezer or top of fresh food section. I found failed freezer module, I replaced freezer module, unit tested good.

Arrived onsite for freezer switch not reading. Upon arrival found unit was frozen by switch cleared by hand. Ordering switch replacement. Office to reschedule upon receiving.; ordrng 1 W11445850 (Switch)

Arrived on job for complaints of no air or little air flow. Found the air flow is strong enough to fully open flap. The fan is working to design

"Arrived on site and inspected refrigerator and found with a water filter installed Dispenser pressure is very weak. If a bypass is installed the dispenser pressure is good. Recommend it to homeowner that filter head assembly be replaced.after replacement was able to dispense 10 pint glasses and two large tumblers with filter installed. Dispenser is now operating normally, job complete"

Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.

"Arrived on site to replace control from previous diagnosis. Verified heater was always engaging with 110vac. Also found evap thermistor was reading open and not in proper location. Replaced control and evap thermistor, tested unit, unit works good. Unit not connected to water. Job complete."

"Arrived on site to test unit for loud grinding noise. Found a bunch of change and razor blades in tub causing excessive noise. Removed objects and slight noise of failing gearcase is present. Need drive belt as it is slipping. Recommend replacing gearcase, splutch assembly, belt and shift actuator. Office to reschedule. ; ordrng 1 W11239857 (belt)"

Arrived on job for complaints of not cooling. Found all fans working. Refrigerator was unplugged when I arrived so unable to verify frost pattern. After running compressor for some time found no heat on hi side line. ; ordrng 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR )

"Arrived onsite for unit not heating. Tested unit. It would not heat. Upon further inspection, found that the thermostat fuse was no good. Got authorization to replace thermostat fuse. Replaced fuse. Tested unit. Unit is heating.

"Arrived on site for dryer having a F1 error code. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to control. Disassembled control housing and found burnt relay on control. Will need to replace control to complete repair. Installed new control and assembled unit. Powered unit on and tested operation. Adjusted the door strike to sit better on door catch. All tested good.

Arrived onsite for washer Valve being broken. Upon arrival found unit valve cracked. Replaced valve and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.

Arrived onsite for unit not freezing/cooling. Nothing evaporator and compressor fans were running. Looked at the frost pattern in the freezer and noticed the frost pattern was not completing through the evaporator. Submitted sealed system check list. Ordered parts. Office to get authorization before returning. ; ordrng 1 5303918274 (evaporator kit) and 1 5303918659 (compressor)

Arrived onsite for broken heating element. Upon arrival replaced unit element and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.

"Arrived on site to install previously diagnosed parts. I installed the new mag, cap, diode, and transformer. I then tested the unit and it was now working as designed. Call complete."

"Arrived on site for not dispensing water or ice. Tested dispenser no water or ice,ran diagnostics paddles passed,ran water test no water tested ice door motor failed ordering new main control ; ordrng 1 W11088499 (Control) and 1 WPW10476314 (Ui)"

Arrived onsite for washer not completing cycle. Upon inspection found unit would only go into drain mode. Drain would continually cycle but not drain water out. Manually drained water and did not find any obstruction in drain filter.. Office to reschedule ; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )

Arrived onsite for unit not heating. Looked at the exit vent and saw a buildup of lint and trash inside the unit. Removed lint and trash. Tested unit. Unit tested good. No issues at this time Job complete

Arrived onsite for unit not getting hot enough. Upon inspection. Found that the exit tube had lint buildup inside the tube of the unit and good size of lint and some trash inside the lint trap. Removed both clogs from the unit. Tested the unit. Unit tested good. No issues at this time. Job complete

Arrived onsite for unit not heating. Tested unit. Unit was heating but the the air could not move efficiently. Upon further inspection. Found a lot of lint buildup inside the lint trap housing and some trash was inside clogging the unit. Removed clog. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived onsite and found unit had no water supply. Connected unit to water and advised customer to observe for slow leaks. Customer advised that unit had not been producing ice prior to moving the fridge. Fill spout heater in tact. Replaced icemaker. Advised customer to call back if unit does not produce ice within 4 days.

"Arrived on site , replaced valves . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site , found recirculating pump making noise . Replaced pump . Ran diagnostics all checked normal. No water leaks detected at time of service.job complete ."

"Before replacing harness , unplugged all connections at control , motor .breaker didn?t trip . Plugged in all connections breaker tripped when plugged in J8 connection on control . Tested and didn?t find any fault with door switch and valve . Replaced harness . Unit is still tripping breaker .. ; saved tckt"

Arrived onsite to replace previously diagnosed parts. Replaced control and control display. Tested unit and found left side of touch panel not responsive. Bake functions would not function but number pad and settings keys are functioning. Unit will need touch pad replaced. Ordering membrane switch and panel just in case. Office to reschedule ; ordrng 1 W10728532 (swtch-memb) and 1 W10884503 (panl-cntrl)

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found major frost buildup in FC. Found FC door not sealing on left side. Found frost buildup not allowing to circulate air to RC. Removed ice buildup and found food item dropped under freezer drawer that caused door seal issue. Recommend to power off for 6 to 8 hours to allow frost to completely thaw. Performed diagnostics mode and tested all components and all passed. All tested good, no water leaks detected.

"Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, heater tested good, ordering control and harness with bi metal. ; ordrng 1 WPW10503278 (Control) and 1 WPW10290745 (Harness)"

Arrived onsite for unit not making ice fast enough/ not filling the bucket. The filter was not pushed in correctly. Pushed filter in correctly. The switch for the ice level was not on. Turned back on. Heard unit dispensing ice into the bucket and ice maker filling with water. Could not find issues with ice maker. How ever customer said that the unit has to be tricked to start filling with ice once it gets low. Asked them to monitor it and to take videos when possible to see the issue better. No issues at this time.

"Arrived on site to inspect refrigerator. Upon further inspection, at the previous service call, I found a large block of ice on the RC evaporator. Customer unplugged the unit and allowed to defrost before I returned today. I found the RC evaporator drip pan was badly warped and the evap harness thermistor was blackened. I removed and replaced the evap motor harness and secured the thermistor on the suction line with foil tape and ziptie. Removed and replaced the evaporator drip pan kit. Using the clamps and zipties provided in the kit, I secured the evaporator to the back wall and sealed off the gap at the top of the evaporator housing with permagum that was provided in the kit. Reassembled the unit and tested and unit is operating as designed.

Arrived on site for microwave not showing time on display when using sensor cook. Inspected unit and work area. Tested sensor cooking operation. Cooked a bag of popcorn and found time will not show on popcorn just sensing bars as stated in user care guide on page 11. Cooked a bake potato in unit and found unit cooking as designed. Unit would show sensing then go to time. Called Whirlpool tech support and spoke with Bruce to confirm operation. Sr# 7730744308.

Arrived on job for complaints of spark after lighting. Found the burner topper reversed on burner corrected placement and test.

Arrived on site for Oven controls scrambling. Placed in diagnostics and communication error code was presented twice. Cleared error codes. Removed control and installed new control. Ran preheat to 350. Oven preheated as designed. Screen did not scramble while opening and closing the door while heating. Job completed.

Arrived on site to install previously diagnosed part. Found igniter was getting too high of an amperage draw. Removed igniter and installed new igniter. I have ordered the thermostat to return and complete the repair. Once thermostat is replaced and dryer is tested and working as designed we will collect final payment. NOTE: Please add customer to cancellation list. ; ordrng 1 134587700 (Thermostat)

"Arrived on site to inspect dryer not working. Upon further inspection, found the unit to be a commercial dryer stacked unit. Found the display not on but the unit plugged in. Tested voltage at the wall and got 220V. Removed the control panel and tested the transformer and it was good. Tested voltage at the control from the transformer and found Blue-Blue=4.7VAC, R-R=27VAC, W-W=22VAC at the AA8 connector, so all points are within range. Contacted commercial techline and spoke to Alex and advised of my findings and recommended to control.I am ordering the main control/display assembly and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11398779 (Main control)"

"Arrived on site for dryer allowing hot air to escape during dry cycles. Upon arrival I found door seals were functioning as designed and had no damage. Also found during dry cycle (timed dry, high heat) that unit was getting an average temp around 157 degrees. I then found lint shooting out through vent hose connected to exhaust that runs through insulation of home. I then found that behind connections of vent hose there was a hole in venting allowing for air to escape. I repaired the vent hose and retested unit multi times on highest heat settings during time dry. Found unit is functioning as designed and laundry room is no longer getting hot from escaping air. Call complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Pulled the unit out and tested the compressor and found it extremely hot to touch and it showing 2.29amps. I found the sealed system components are covered under manufacturer extended warranty. Quoted the customer $638.40 ($589.75+tax) for service/labor fees for the sealed system repair. I am ordering the compressor kit, UV drier, access valve, FC evaporator & RC evaporator. Also ordering a CNOTE-PLACE ON CANCELLATION LIST. Office to schedule return service, no water leaks observed during service.; ordrng 1 W10779331 (Compressor kit) and 1 W10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 WP2188822 (FC evaporator) and 1 WPW10643261 (RC evaporator) and 1 CNOTE (Place on cancellation list)"

"Arrived on site for customer complaint of unit not agitating, found failed actuator, I replaced actuator, ran calibration, unit tested good."

"Arrived on site for customer complaint of unit leaking, found leak coming from hot water supply line, I tightened connections, tested good, if problem continues, customer will need to replace supply lines."

"Arrived on site and inspected refrigerator and found frost pattern is good, freezer temperature is good. Fresh food temperature is 50+ degrees. Examined evaporator fan and found it is running, prescreened evaporator fan motor does not match the original and has a completely different harness. Could not find model/serial number on the machine,

Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. The unit is working as designed. I also found the control wires causing the rattle. I zip tied them and the rattle reduced. I advised the customer of my findings. Call complete

Arrived on job for complaints of LF error code. Ran diagnostics and found code all valve tested good. After ran calibration. No leaks detected at time of service

Arrived on site and inspected double range with steam coming from the unit.Confirmed the complaint and found the amount of smoke was simply the baked on food that continuously reheats when customer uses the oven.

"Arrived onsite for freezer ice maker not producing. Cycled icemaker with jumper. Icemaker cycled and called for water, audible valve actuation. However no water flow. Determined no topical ice obstruction in fillspout. Ordering ice maker fill valve. Advised customer on findings and needed repair. ; ordrng 1 W11129435 (Freezer icemaker valve)"

"Arrived on site to test unit for broil function not working. Found broil wire on control was not set into connection plug properly preventing broil from engaging. Set wire properly into connection plug, tested unit, unit works good. Job complete."

Arrived on site for stacked washer making a banging sound. Performed diagnostics mode and checked fault codes. Found fault code F5-E4 door lock failure and F0-E5 off balance load or to large of load. Ran test cycle and monitored operation. Found components working. Removed back panel and inspected. Found all working as designed and no water leaks detected.

Arrived on site to diagnose a refrigerator with light not working. Found led module failed and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator with a door that will not close. Found door stop not positioned properly preventing proper closing of door. Reset stop to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for igniters not working. T

"Arrived on site and inspected Dryer and found belt is loose. Found tension pulley is missing. A new one will be needed to correct the issue.Dryer is to be left unplugged until parts are replaced.; ordrng 1 279640 (Tension pulley)"

"Arrived on site to diagnose spray arm not turning, the customer informed us of the spray arm not staying on during cycles. we found that the spray arm itself will not stay on properly and that the manifold itself that holds the spray arm is incorrectly molded causing the spray arm to consistently fall off due to the arm hitting the manifold, we are returning with the same spray arm and ordering the manifold for repair.

Arrived on site for refrigerator not cooling proper and causing ice build up in the flooring of freezer compartment. Upon arrival I found unit temps were around 48 in freezer and 60in fresh food side. I found ice in freezer was from a clogged drain line. Also found drain line attached to unit is a generic rubber hose not designed to be used as a drain line and was insulated in with a foam can making it extremely hard to be replaced or removed. Also found evap fan motor had been receiving 120 v but was not running even with proper power being supplied.

"Arrived on site for customer complaint of residue on clothes and dispenser full of water, found failed dispenser drawer and customer using to much soap. Unit passed all diagnostic tests and I calibrated unit, tested good, ordering dispenser drawer to be shipped to customer. ; ordrng 1 W10861667 (Dispenser) and 1 Cnote (Office to drop ship dispenser)"

Arrived on site to install previously diagnosed part. Removed condensation from surface and installed blocks on concave area of left side door. Closed door and tested water and ice dispenser. Both dispensing as designed. Job completed.

"Arrived on site for dryer running 15 minutes then shutting off. Inspected unit and work area. Ran unit on air dry time for 30 minutes to see if issue is heat related. Ran for 15 minutes and failure did not occur. Ran unit on time dry high heat and failure occurred. Found relay sticking on control. Will need to replace control.

Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced latch test unit and unit test good job complete.

Arrived on site for cooktop not turning on. Upon arrival I found unit had lost all power. Upon further inspection found breaker had tripped. After restoration of power I found the on lift wouldnt turn off even with unit not being manually turned on. Found after disassembly that front right infinite switch had burnt out causing partial power being sent to burner. I replaced the infinite switch and reassembled and tested the cooktop. Found unit now fully functioning as designed call complete

Arrived on site to test unit for f1e0 error. Found error to be internal board issue. Will need to order new control board office to reschedule. ; ordrng 1 W11528352 (Control board)

"Arrived on site to inspect range oven not heating on bake mode. Upon further inspection, customer advised that they were baking and saw a flash in the oven and it stopped heating. I removed the bottom panel and found the element had shorted and was burnt into two pieces. Removed and replaced the bake element and tested and unit is operating as designed. Job completed."

Arrived onsite for refrigerator losing cool. Upon inspection I found the unit cooling and the RC at 34 with the FC at -2. I could not see any visible blockages or issues with the door seal. I tested door switches they are working as designed. I accessed the evaporator and found a block of ice had formed on the right side going all the way down the evaporator completely blocking the return vent. I cleared out all the ice and restored power to the unit. The unit is working as designed at this time. Job complete.

"Arrived on site to diagnose washer making loud squealing noise during cycle, upon arriving on site customer informed us that sometimes but not all the time the unit makes a loud noise during the cycle. Checked underneath the unit for any sign of gearcase oil or shavings, found none. Checked under the belt and found markings identifying that the belt might be slipping causing the noise, replaced belt and ran unit through diagnostics, unit tested fine, filled unit with water and did an agitation test at high fill, tested fine, drained the unit then tested low and high spin, found unit operated as designed. Unit is operating as designed, informed customer if the problem persists after the belt replacement to contact the office for return service on brochure. Job complete."

Arrived on site for a cooktop that had yellow flames and flames that were to tall. I found the yellow in the flames to be normal and most likely due to the construction in the area. Upon further inspection I found back left orifice needing adjustment and causing the flame to be significantly off. I uninstalled the orifice and reinstalled it. The flame is no longer abnormal. Unit is working as designed. Call complete.

Arrived on site to diagnose a washer that is not starting. Found failed lid switch and it will need to be replaced to complete repairs.; ordrng 1 12001908 (Switch)

Arrived on site and inspected the dishwasher not draining.Confirmed the complaint and found the drain hose was filed with aged debris and grease from the unit.Used my flex sticks to clear the drain tube and unit now draining properly.JOB COMPLETE

"Arrived on site for no water. Tested dispenser no water,removed connector at hinge tested water dispenser good water to connector diagnosed insulation has pulled away from door liner allowing water line to freeze in door.

Arrived on site to install previously diagnosed parts. I installed the parts and the unit was still clicking in the front left burner. I called techline and spoke to TJ and received SR# 7730741237. He advised replacing the switch harness. Upon swapping the LP conversion over to the new orifice holder the orifice broke. Ordering a switch harness and new LP conversion kit. Next technician needs to check polarization and ground as well. Requesting two hour job. Office to reschedule. ; ordrng 1 W11344433 (Switch Harness) and 1 W11238042 (LP Conversion Kit) and 2 TwoHourJob (Two Hour Job)s

"Arrived on site and inspected washer and found cold water valve has cracked. After replacing it verified washer will now fill with water and drain properly without leaking, job complete"

Arrived onsite and replaced the inlet valve. Also found hot water supply issue contributing to the problem. Advised customer on the repair. And the supply findings. All checks good.

Arrived on site to diagnose a refrigerator that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised homeowner that appliances were not intended to be put on gfci or afci circuits. Nor repairs can be done to refrigerator to prevent issue.

"Arrived on site for SHUTS DOOR AND INSTEAD OF STARTING BEEPS 3 TIMES AND INDICATOR LIGHT FLASHES CONTINUOUSLY. CAN SELECT CYCLES - DOES FEEL LIKE DOOR IS LATCHING PROPERLY, INDICATOR LIGHT THAT FLASHES RIGHT ABOVE THE TOWEL BAR. Dishwasher not turning on and calling for water. Door latch was making good contact and latch harness was plugged in properly. Tested main board and it was faulty. Removed main board and installed new board. Placed dishwasher in normal wash cycle and called for water and began running as designed. Kept dishwasher running to ensure it was completing cycles. No leaks detected. Job completed."

"Arrived onsite and found unit with control glitch symptoms preventing selections, not completing cycles and occasionally not locking properly. Customer advised of parts concession they received day of. Replaced ui and control together as well as latch. Unit is now operating as designed. All checks good."

"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated the last service by us we had left the door crooked and it was not closing all of the way. He stated this had cause the IM in the freezer to stop at first. He then correct the door, the FC started working, but the upper IM stopped working. They had another company come out and service the unit and they replaced the IM, but it did nothing. I checked the temps in the unit and found the FC at 6?F, the RC at 37?F, and the ice box at 15?F after being opened for a while. I put the unit into diagnostics mode and the ice level sensor was accurate, the ice box fan turned on, the IM harvested, but the IM got no water when called for. I harvest the IM and it ran through as designed. The IM also had an E5 error code for IM in frozen state for to long. I gained access to the valve and removed the line. I tested the valve again with a cup and found the valve working. This indicates a frozen fill tube. I thawed out the fill tube and replaced the IM due to the error code. I then tested the fill and harvest and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to diagnose dishwasher not draining. Ran unit and found standing water. After running I can feel the pump humming, but no water being moved. Replaced drain pump and retested. Verified unit is draining properly with no water leaks found. Call complete."

"Arrived onsite for refrigerator with no interior lights and no water or ice at the dispenser. I found the FC= - 2 RC=38 I found the drain pan warped and the bottom of the RC full of water. I checked and found 2 of the wires in the pantry harness were broken. I disconnected the pantry UI and the interior lights restored as well as the water/ice dispenser. I am quoting for the pantry UI control, pantry harness and drip pan(W11457241) for repair. Job complete."

"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found unit leaking water at filter housing. Tested operation and found failed filter housing. Customer requested to change filter with housing. Removed failed filter housing and filter, installed new. Tested operation and found bad connection to inlet valve. Corrected connection and tested again. All tested good, no water leaks detected.

Arrived onsite and found one lead of wiring to the drain pump had worn and only provided intermittent continuity. During my exploration of the continuity issue the wire snapped at the drain clip. Reset clip and stubbed new length of wire in place of the broken wire. Unit is now operating as designed. Advised customer on findings and repair.

"Arrived on site for ice build up in freezer. Found ice in freezer on left side of wall and on packages,checked door seal good gasket sealing to cabinet correctly,added adhesive to large gaps between liner and cabinet. Cleared out ice checked door seal good."

"Arrived on site to inspect cooktop error code. Upon further inspection, I found the unit showing the F47 error code on the right side. Customer advised that the left burners are working. I had the customer sign the waiver of damages when removing glass cooktop then disassembled the unit. I found the relay for the large burner was damaged. I removed and replaced the module and tested the unit and it is operating as designed. Job completed"

Arrived on site to test unit for not drying and not washing correctly. Found error code f7e1(no heat). Also found soap build up in sump. Cleared error and ran diagnostics. Heater engaged as designed. Found customer has water softener. Advised customer on use of rinse aid and soap amount due to softener. Also advised of purging cold water at sink prior to using dishwasher. No leaks detected. Job complete.

"Arrived onsite for microwave filling with smoke. Upon arrival inspected for burns and scorch marks, found none. Tested unit and heater water without fault. Customer explained happened while cooking bacon. Tested unit and what the customer experienced was stem from the bacon cooking. Notified the customer that this unit operates different than the previous. Unit was set to max power so cooking time will be different. Customer adjusted power. Expressed customer should familiarize herself with the use and care manual. Unit is functioning properly."

Arrived on job to replace previously diagnosed parts. After replacement of magnetron I found the thermostat damaged and transformer damaged too.m; ordrng 1 8205652 (THERMOSTAT ) and 1 W10871219 (transformr)

Arrived on site for washer not agitating . Found actuator had slipped out of cam lever . Replaced actuator . All checked normal after calibration and diagnostics wash. No water leaks detected at time of service. Job complete.

"Arrived on site for ice build up in freezer and doors not aligned. Found small frozen droplets in freezer,gasket sealing correctly,added adhesive between gaps from liner to cabinet,adjusted doors to customers request."

Arrived on site to test unit for right front burner not coming on. Test unit and found bad switch. Test unit and unit test good

Arrived on site to test unit for dishwasher not cleaning correctly. Test unit and found unit getting plenty of water and unit spraying and draining correctly. Found water to be cold not 120?. Advised customer to run hot water before turning unit on job complete.

"Arrived on site for sealed system repair. I gained access to the dryer and punctured it I found full pressure in the system. I installed a new compressor, uv dryer and access valve. I pulled a vacuum and found it holding. I put a measured charge into the system and found the pressures holding and the unit cooling properly. Job complete."