We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78702
Wesley
Job Details: 09/20/2023
Arrived onsite and found compressor making bad sound during start up and then coming to a halt. Absolute no cool. Ordering compressor to replace. Office to reschedule. ; ordrng 1 W11592010 (Compressor) and 1 W10913906 (Access valve) and 1 W10843121 (Non uv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Niederwald, TX 78640
Andrew
Job Details: 09/20/2023
"Arrived on site to test unit for excessive shaking. Found wash basket does not have holes punched through. Per service pointer W11684122 needing to replace wash basket. Recommend replacing basket, suspension and tub ring. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring) and 1 W11611297 (Belt)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details: 09/20/2023
Arrived on site to diagnose microwave oven combo with light out in microwave. Tested unit and found light out. Removed bulb and found it open. Replaced the bulb and tested unit. Verified all working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/20/2023
Arrived on site to test unit for side panels damaged and rear covers damaged. Ordering parts office to reschedule ; ordrng 1 W11379354 (Cover rear) and 1 W10162249 (Cover wire) and 1 Wpw10162245 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78752
Matthew
Job Details: 09/20/2023
Unit in 222. Arrived onsite for unit leaking. Upon arrival inspected unit. Ran unit and found leak was coming from dispenser drawer and dripping down door assembly onto the floor. Tried leveling unit but still leaking. Ordering dispenser. Office to reschedule. Requesting 2 man. Unit stacked in a closet. ; ordrng 1 W11524105 (Drawer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Luis
Job Details: 09/20/2023
"Arrived on site. Installed icemaker kit,forced cycle icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Luis
Job Details: 09/20/2023
"Arrived on site. Installed icemaker kit,forced cycle icemaker ran through a cycle and filled with water"
We serviced a
MAYTAG WASHER
Model MDB8989SHZ0
Near Austin, TX 78736
Scott
Job Details: 09/20/2023
Arrived on site replaced sump and motor and left adjuster . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 09/20/2023
Arrived onsite for a dishwasher with all the cycle and option lights flashing. The customer told me when running a cycle the machine will just stop and the clean light starts flashing. He stated when this happens the UI will not respond and nothing else is running on the machine. I checked for correct voltage and polarity finding both good. I ran the diagnostics service cycle and it completed the cycle working as designed. The issue sounds like the same issue that Technical Service Pointer #: W11682433 was issued for. I changed the control and tested the unit. All is working as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrew
Job Details: 09/20/2023
Arrived on site to test unit for loud rattling sound. Found coin caught in drum baffle. Removed coin and noise is no longer present. Applied damper to side cabinet. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Driftwood, TX 78619
Leonardo
Job Details: 09/20/2023
Arrived on site to test unit for unit taking 20-30 minutes to pre heat to 400?. Test unit and unit got to 400? with in the correct time of 19 minutes. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/20/2023
Arrived on site to test unit for no power. Test unit and checked junction and found no power. Found loose connection secured power to unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cedar Park, TX 78613
Gerry C
Job Details: 09/20/2023
"WDP540HAMZ0 Arrived to inspect no drain operation. I found the garbage disposal had been recently replaced and the knock-out plug was still in place. I removed the obstruction and tested. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78750
Kimo
Job Details: 09/20/2023
"Arrived onsite for a DW that is having a issue where the normally button would stop working this has happened three other times before now. Upon arrival I pushed the normal but and found that it worked, I ran a Normal cycle with no issue I then contacted Butch at techline a documented my findings and the fact the we had been out on the same issue four times in total and it was determined as the unit is operating as designed this time out that I would not replace the Ui but to Double check the voltage and the polarity at the junction box as if any of them is wrong this can cause the unit to act erratic.they were correct. At this point I got the Sr#7737149288. And the advice to give to the customer that they use their pointer finger print not the tip as using your pointer finger print makes it easier for the Ui to register you button presses."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Leander, TX 78645
Maurice R
Job Details: 09/20/2023
"Arrived onsite for dryer not drying in a timely manner. On inspection found that there is air flow now but the unit was short cycling off early. Installed a thermistor and thermal fuse. Tested unit n timer setting and it working as designed but you use a sensing setting it short cycles and turns off. The ui was having a issue selecting certain keys. Ordering a ui, control board and sensing circuit. ; ordrng 1 W11618916 (Control board) and 1 W11626080 (Ui) and 1 WPW10298258 (Moisture sensor harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Austin, TX 78724
Joe Z
Job Details: 09/20/2023
Arrived on site for light not operating. Upon arrival test unit and bulb is not lighting. Found connection to housing is not secured. Secured connection and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Uhland, TX 78640
Andrew
Job Details: 09/20/2023
Arrived on site to test unit for excessive shaking. Found tub was leaning back further than it should be while empty. When pushed back about half an inch it would hit rear panel. Suspension appeared not be installed in proper mounting point on base of cabinet. Spoke with techline and replaced shocks in proper location. Tub now sitting properly. Completed diagnostics with no issues. No leaks detected. Job complete. SR#7737044760
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Wesley
Job Details: 09/20/2023
Arrived onsite and found unit is producing ice but customer is concerned it is slow. Ordering icemaker to correct issue. Advised customer on repair. Advised that unit may be working as designed but will replace the icemaker just in case. Must be after 5pm graveyard shifters. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS01
Near Austin, TX 78721
Matthew
Job Details: 09/20/2023
Arrived onsite for hood light not turning off. Upon arrival found control relay stuck sending constant voltage. Replaced control. Tested unit and is now functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near West Lake Hills, TX 78746
Wesley
Job Details: 09/20/2023
Arrived onsite and installed the correct oven door. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE DISHWASHER
Model PDT720SSH6SS
Near Georgetown, TX 78633
David Z
Job Details: 09/20/2023
"Arrived on site to follow up on dishwasher that was leaking. Customer said unit completed 2 cycles and then leaked starting on the third. Found unit had a nasty leak, but no damaged was found to kitchen. I ran the unit and observed the leak. I found the short hose on the wash motor had started leaking / ruptured from the rubber. I also saw water start pouring out of the sump assembly as well where it's sealed to the tub. Spoke with MS in office and customer. Advised we can either cease repair, or the required parts to potentially resolve are a sump assembly, sump gasket, new wash motor and elbow, new hoses and a diverter assembly to resolve leaks and prevent future leaks with a new sump. Customer will follow up with office on what they want to do."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Temple, TX 76502
Jonathan M
Job Details: 09/20/2023
Arrived on site for a refrigerator that is intermittently not making ice. Inspected unit and work area. The customer advised that the unit will make ice for a few days and then will start making ice for up to a week in between. Found very little ice production made by the icemaker and did confirm the customers complaint. Found the freezer temperature at proper temperature. Went ahead and replaced the icemaker and tested the unit. The unit is now working and operating as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Austin, TX 78748
Scott
Job Details: 09/20/2023
Arrived on site for dryer making a squealing noise . Found right rear rollover developing rust . Cleaned bearing and replaced both rear rollers . Ran dryer and unit is no longer making noise . Cleaned up some lint . Job complete
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Leander, TX 78641
Maurice R
Job Details: 09/20/2023
Arrived onsite for previously diagnosed parts. On inspection I installed the new hinges and inner door liner. On further inspection found that the installer installed the cover for the gas flames the wrong direction . Fixed the issue and the door now close like it was designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB08
Near Kyle, TX 78640
Andrew
Job Details: 09/20/2023
Arrived on site and replaced previously diagnosed FC door. Unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Jonestown, TX 78645
Maurice R
Job Details: 09/20/2023
Arrived onsite for dryer not heating. On inspection turn unit on and there was no heat. Checked at the terminal block and we had 247 vac. Gain access to the heating element and it was 9.3 ohms the thermistor was 10k ohms the cut off was the thermal fuse was good. Tested the belt switch and it was good. Put everything back together and went to the control board. Was only getting 124 vac off the relay. Installed the new control board and tested the unit. It is now heating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Manor, TX 78653
Matthew
Job Details: 09/20/2023
Arrived onsite for unit making grinding sound during spin. Customer had video. Tested and noise was apparent. Inspected and found Rotor bolt came out and was on the floor. Secured bolt and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS5
Near Austin, TX 78726
Paul
Job Details: 09/20/2023
Arrived onsite for a microwave with burn marks. The customer stated the previous tenant melted the turntable ring and shattered the turntable. They replaced both but there is a burn mark under the turntable on the cavity. I did find a burn mark on the paint of the cavity under the turntable about the size of a dime but it was still smooth and only requires sanding and touch up paint. I tested the microwave and found it putting out a 1000 watts and working as designed. The customer is going to touch the spot up themselves. I called the Whirlpool Safety Team and spoke with Amanda giving her my findings SR# 7737363060. Use Authorization # W18NPJ1WL1. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Smithville, TX 78957
Joe Z
Job Details: 09/20/2023
"Arrived on site to install previously ordered parts. Replaced gearcase,agitator, and basket. Calibrated unit. Test unit by running a spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78752
Matthew
Job Details: 09/20/2023
"Arrived onsite for sealed system repair. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harker Heights, TX 76548
Tyler
Job Details: 09/20/2023
"Arrived on site for range smoking from cooktop and oven. Upon arrival found stable 240v from outlet to terminal with no breaks or burns. Found all wiring intact. Found Bake element 22.6 ohms, broil element 16.1 ohms, 1.086k ohms. Found charred food debri in bottom of oven that had caused smoke. Also found front two large burners of cooktop had oil/grease food debri had spilled onto burners and cooked onto glass. Reported findings to whirlpool safety team sr# 7737328997. Tested oven and found no smoke build up occuring once debri was removed, then instructed customer(tenant) on range care and use to prevent occurrence again but customer argued about findings. Unit is working as designed call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78746
Wesley
Job Details: 09/20/2023
Arrived onsite and replaced the icemaker and the fill tube heater. Unit is set up and running as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrew
Job Details: 09/20/2023
Arrived on site and replaced previously diagnosed evap motor and shroud. Installed new evap cover gasket. Applied permagum to all points of contact and siliconed shroud to evap cover. Customer unit is now working as designed. Customer satisfied with improvement. No leaks detected. Job complete.
We serviced a
GE RANGE
Model JBS60RK1SS
Near Harker Heights, TX 76548
Jonathan M
Job Details: 09/20/2023
"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right front burner and tested the unit. Still had the same issue with the inner coil turning on, but the exterior coil would not turn on. Check voltage and checked, continuity through the harness, and found proper, continuity and voltage at the element. Went ahead and replace the wire harness just in case and test the unit again. Still had the same issue. Spoke to JC and was advised that we would need to contact the extended warranty over this issue due to the fact that switch, wiring, harness, and element have been replaced once or twice each. At this time, we have replaced everything in the circuit to fix this issue and cannot guarantee a proper fix. The office will need to contact the extended warranty to find an alternate resolution."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78736
Scott
Job Details: 09/20/2023
Arrived on site for washer smoking and staying in spin cycle . Sound windings in motor failed . Replaced motor and cap. Ran calibration and wash test . All checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78735
Scott
Job Details: 09/20/2023
Arrived on site for maintenance on fridge . Clean a lot of dust off coils . All else checked normal. No water leaks detected . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Austin, TX 78735
Scott
Job Details: 09/20/2023
Arrived on site for maintenance on fridge . Ran diagnostics all checked normal. Cleaned up coils . No other issues found. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78728
Kimo
Job Details: 09/20/2023
Arrived onsite for a MW that is having light issues. Upon arrival I installed the unit and found the bulb missing. I used a known good bulb to tests and found that the control would not turn the light on . I replaced the control and tested the unit and found that the light came on. The customer will need to replace the bulb to regain full use of the lighting
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76542
Tyler
Job Details: 09/20/2023
Arrived on site for washer not dispensing soap. Upon arrival confirmed failure. Found F8E1 and F0E4 in diagnostics. Found inlet valve not fully opening to allow cold water in. Replaced valve and found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78744
Matthew
Job Details: 09/20/2023
Arrived onsite for failed springs. Springs were loose and flimsy. Replaced and tested. Door is functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Temple, TX 76502
Jonathan M
Job Details: 09/20/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFC
Near Waco, TX 76710
Jonathan M
Job Details: 09/20/2023
"Arrived on site for arrange that keeps turning on the front r right burner over when any burners are turned on. Inspected unit and work area. Gained access to the element and checked the element for continuity to ground. Found the element was good I know continuity to ground. Got authorization for the infinite switch controls but the customer then explain that he also had an issue with a pop in the back side of his range, and that it has been working, but didnt know if that would be a problem. Check the terminal block and found the terminal block completely blown with the red L2 lines almost touching the back panel. Ordering the terminal block and will return back with the infinite switch controls. The office will need to contact the customer about a return date due to limited parts availability and possible need for authorization.; ordrng 1 5304409888 (Terminal block)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Marble Falls, TX 78654
Lou
Job Details: 09/20/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I heated the gasket to shape it. Tested door operations and it is closing/sealing properly. Recommended the customer leave the door closed for a few hours to allow it to mold to,the chassis. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bastrop, TX 78602
Joe Z
Job Details: 09/20/2023
"Arrived on site for loud noise from icemaker and filter area. Upon arrival, test components and getting loud noise from ice maker motor during harvest and the icemaker valve also makes loud noise intermittently during fill. Need to replace icemaker and dual valve. Ordering icemaker and dual valve. Office to reschedule ; ordrng 1 W11658802 (Icemaker) and 1 W11482383 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78745
Scott
Job Details: 09/20/2023
"Arrived on site for temps warmer then normal. Temp checks in FZ @11 degrees . Compressor pulling 5 amps . No frost build up on evap. Fans working . Compressor started to buzz while checking evap. Ordering compressor,service port , uv dryer , nitrogen ,r600 kit . Weight 3 hrs for built in . No water leaks detected at this time. Set return9/26 ; ordrng 1 W11557671 (Compressor) and 1 Serviceport and 1 Uvdryer and 1 Nitrogen and 1 R600kit and 1 Weigh3HRS (Built in)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Pflugerville, TX 78660
Kimo
Job Details: 09/20/2023
Arrived onsite for a refrigerator with the door seals coming off. Upon arrived the customer also pointed out that the fc door had rust in it that wont come out. I replaced the RC door gasket and ordered the fc door to be replaced. Office to reschedule ; ordrng 1 LW10638683 (Fc door)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 09/20/2023
"Arrived on site to inspect ice machine with drain hose leaking. Upon further inspection, I found the ice machine pulled out of its space. Inspected the drain hose and found a large crack in the hose. I removed and replaced the hose and tested the unit and it is operating as designed. No leaks observed at the end of service (photos of hose connections), job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
Tyler
Job Details: 09/20/2023
"Arrived on site for refrigerator not cooling. Upon arrival found temps at 1/41 (actual), 0/37(set). Found loud noise coming from compressor area and inspected it. Found condos fan left unplug from previous repair done on 09/01/23 and compressor was over heating and shutting down. cooled it down using wet towels. Found unit working as designed once fan was plugged in. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Austin, TX 78748
Scott
Job Details: 09/20/2023
Arrived on site for dead washer and prior to that unit was smoking . Found control with burn marks and also found drain pump had shorted . Called safety and documented findings . Got P&L w18oby1wpl1Replaced control and drain motor . Found latch has failed . Ordering latch . Call to set return. ; ordrng 1 W11394572 (Latch)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/20/2023
"Arrived on site to test unit for no ice production. Found faulty external drain pump causing a no power. Replaced pump, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 09/20/2023
"Arrived onsite for oven not heating. Talking to the customer found out she just had the 1yr warranty walk through and the house inspector said that the ovens were not heating correctly. I put in the temperature probe and the unit heated to 202? and then cooled down to 323? on the first heat up. The second it went,up to 383? and back down to 318? the unit is operating as designed from the factory. The inspector used a laser temperature gun to get the temps. I informed the customer that those take the temperature of the metal and not ambient air temperature that is in the oven. I showed the customer the difference, I used my laser temperature gun and took the temperature of the back oven wall 287? I then took the temperature of the front rack and the temperature was 391? the unit is operating as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Marble Falls, TX 78663
Lou
Job Details: 09/20/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and found error code F4E2-heater open. Cleared the code and continued with testing and the unit operated as designed except the heater failed. Tested the heater at the control and found it open. I removed and replaced the heating element and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Killeen, TX 76549
Tyler
Job Details: 09/20/2023
"Arrived on site for wall oven not heating correctly. Upon arrival found no errors in diagnostics. Disassembled unit and found bake element at 22ohms and broil at 16 ohms. Found oven sensor at 1.25k while unit was only 82 degrees room temp. Replaced oven sensor and tested oven, found units high and low swings at 399 and 327 and averaged 369 when set to 350. Also recalibrated unit -20 degrees. Found oven working as designed. Call complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 09/20/2023
"Arrived on site to inspect ice machine water not turning off. Upon further inspection, the customer advised the inlet water would not shut off and it continued to overflow the reservoir so they turned the unit off. I placed the unit in diagnostics and tested and found the water shutting off as designed and the unit is operating as designed. I took it out of diagnostics and turned t(e unit on to allow it to operate normally. I found the sensor in the recirculating pump was not recognizing the fill and the water would overflow until the control timed out after 2 minutes. I removed and replaced the recirculating pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Harker Heights, TX 76548
Jonathan M
Job Details: 09/20/2023
"Ive got on site to install previously diagnosed part. Inspected unit and work area. I replaced the latch assembly and tested the unit. Find the unit working an operating as designed, but didnt notice at the washer was unlevel due to the flooring. Found the basket was pushed up against the front and right side cabinet walls. I just adjust the feet to level out the unit properly. The unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78749
Matthew
Job Details: 09/20/2023
Arrived onsite for unit not draining. Upon arrival inspected unit. Found control sending 120 vac but pump not receiving. Found break in harness. Replaced harness and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Canyon Lake, TX 78124
Andrey
Job Details: 09/20/2023
"Arrived on site to test unit for not cooling properly, tested unit found everything frosted over inside FC and excessive humidity in RC, inspected gasket and found multiple gap around RC liner causing warm air to penetrate into RC causing return ports to freeze over and stop cooling in RC, added perma gum in multiple areas to allow gasket to seal better, sealed all gaps with silicone from truck stock part number W10841140, advised customer to unplug unit for 24-48 hours to allow it to completely defrost, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78750
Paul
Job Details: 09/19/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the friction pads and the door is working properly now. Call complete. Use Authorization # W18HS81APL1.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Elgin, TX 78621
Scott
Job Details: 09/19/2023
Arrived on site for burners not getting hot enough befor cycling off . Replaced element coils . Unit is heating and cycling normally. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78717
Maurice R
Job Details: 09/19/2023
Arrived onsite for lights not working in refrigerator. On inspection found that the rc lights was glowing. The FC was not on at all. Installed the fc light and the rc light came on. Both lights are working now. Called and got the ok to install and run the CC on file. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78739
Leonardo
Job Details: 09/19/2023
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Round Rock, TX 78681
Paul
Job Details: 09/19/2023
Arrived onsite for a cooktop that cracked when using it. I found a thermal crack in the glass top through the center of the left rear element. I took a photo and replaced the glass. I tested all burners and fan. All are working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78756
Leonardo
Job Details: 09/19/2023
Arrived on site to test unit for F8E4 error code. Test unit and found water in float drip pan. Removed water ran unit no leaks present at this time. Advised customer about how to load the unit to prevent water leak from corners job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78754
Wesley
Job Details: 09/19/2023
"Arrived onsite and was unable to free to the washplate hub to free the gearcase. Ordering tub and basket and returning with other parts to complete. During intitial repair attempt, replaced actuator and cam and belt and washplate. ; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W11568797 (Filter)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Wesley
Job Details: 09/19/2023
Arrived onsite and replaced the scratched top. Unit is is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78626
David Z
Job Details: 09/19/2023
"Arrived on site to diagnose dishwasher not cleaning upped dishes well. Unit acts like it's almost spraying debris on the upper rack items, lower seems to be ok. I ran the unit and found it gers a good amount of water, but sounds almost like it's trickling / running while unit is pumping. Pump sounds healthy. Ordering a clear door so we can verify if it's leaking from the tubing or spray arms and making a trickling noise. Office to schedule when we have all ordered parts. ; ordrng 1 Cleardoor (Dishwasher clear door) and 1 WPW10491331 (Lower Spray Arm) and 1 W11540183 (Feed Tube) and 1 W11607104 (Manifold) and 1 WPW10498900 (Upper Spray Arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD01
Near Buda, TX 78610
Matthew
Job Details: 09/19/2023
"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found freezer slightly cool and fridge section room temperature. Inspected evaporator compartment and found minimal frost pattern only on last coil. Unit has Sealed system failure. Need to order Compressor, evap, dryer, access valve . Needs sealed system technician scheduled for 2 hrs. ; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 876765 (Tube kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Joe Z
Job Details: 09/19/2023
"Arrived on site for cycle not advancing. Upon arrival,ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Found Service pointer W11624962 for not advancing. Replaced control W11556725. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, TX 78130
Andrew
Job Details: 09/19/2023
Arrived on site and replaced previously diagnosed external pump. Unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Belton, TX 76513
Tyler
Job Details: 09/19/2023
Arrived on site for washer making noise during spin. Upon arrival confirmed failure and inspected gearcase and found slider starting to break apart. Also found debri in gearcase and cleared it. Replaced slider and found unit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78717
Paul
Job Details: 09/19/2023
Arrived onsite for a refrigerator not making ice. The customer stated that after the maintenance team came and did what ever they did the icemaker started working and has worked every since. I found the bucket completely full and all working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78717
Maurice R
Job Details: 09/19/2023
"Arrived onsite for MW no power. On inspection found fuse blown. Replaced the fuse and power came back on, when you set it for 30 seconds it runs for 4 seconds and turns off with a noise coming from the magnetron. Ordering mag,diode and cap. Sr7737360658; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11391712 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Austin, TX 78759
Kimo
Job Details: 09/19/2023
Arrived onsite for a washer the is showing a f9e1 code. Upon arrived I found this to be true. I checked the drain pump and found that the harness had separated I replaced the part of the harness with my wiring kit and tested the unit and found the unit operating as designed no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78759
Wesley
Job Details: 09/19/2023
Arrived onsite and installed sealed system and charged system but found condenser fan motor failed and shaft loose and noisy. Ordering condenser fan motor to complete repair. ; ordrng 1 W11127829 (Condenser motor)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Killeen, TX 76541
Tyler
Job Details: 09/19/2023
Arrived on site for washer not unlocking lid and making a loud noise. Upon arrival confirmed failure. Found unit stuck in flood mode and lid strike stuck. Replaced strike but found control pressure switch had failed causing flood mode to occur. Ohmed drain motor(20.1ohms) and then replaced control also. Tested unit after reset and found washer working as designed with no leaks. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Austin, TX 78731
Wesley
Job Details: 09/19/2023
"Arrived onsite and made install adjustments as the mounting failed and the unit was not secure to the cabinet. All checks good, advised customer on repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
David Z
Job Details: 09/19/2023
Arrived on site to replace heater and thermistor to resolve defrost issue. Replaced both parts and powered on unit. Verified proper operation. Customer advised to follow up if defrost issue repeats. Repair completed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Leander, TX 78641
Maurice R
Job Details: 09/19/2023
"Arrived onsite for previously diagnosed parts. Installed shocks and pads on unit, tested unit in diagnostics mode. It passed, the test will be when the code use it with her bedding items. No water loss detected due service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Killeen, TX 76543
Tyler
Job Details: 09/19/2023
Arrived on site for dishwasher not starting. Upon arrival found f2e1 in diagnostics. Found control failing and replaced it. Found 7nit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Georgetown, TX 78626
David Z
Job Details: 09/19/2023
"Arrived on site to diagnose range with rear left burner not igniting. Tested unit and found the spark was coming out of the bottom of the tip of the igniter, and not the top. I changed out the igniter and verified it lit 10/10 times with proper spark arcing. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78727
Kimo
Job Details: 09/19/2023
Arrived onsite to install previously ordered part. Upon arrival i installed the new diffuser. And tested the unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Scott
Job Details: 09/19/2023
"Arrived on site for fridge not cooling properly . Found frost built up on door liner and air Chanel frozen over . Steamed unit out . Tested defrost heater ,thermistor. All checked normal. Advise on making sure door storage doesnt interfere with door closure. No water leaks detected at this time. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near McQueeney, TX 78123
Joe Z
Job Details: 09/19/2023
Arrived on site for icemaker leak and causes ice to clump together. Upon arrival ran FC temperature checks using thermocouple and getting correct temperatures . Inspected unit and is unleveled and leaning forward causing icemaker to sit crookedly causing water to spill over and freeze bottom of container. Leveled unit and ran fill test. Unit filled correctly without leaking.Test icemaker and is not leaking water from fill tube. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Elgin, TX 78621
Scott
Job Details: 09/19/2023
Arrived on site for fridge not making ice . Found wrong ice maker kit installed. Replaced IM . Unit is harvesting normally now . Job complete no water leaks detected at this time
We serviced a
WHIRLPOOL OVEN
Model AER6303MMS0
Near Seguin, TX 78155
Joe Z
Job Details: 09/19/2023
"Arrived on site for oven not heating correctly. Upon arrival test oven by preheating to 350 using thermocouple. Unit preheated to 394 on thermocouple and began heat cycling. Got average of 333 on the low and average of 366 on the high , averaging 349.5 at cooking temperature. Unit is operating as designed. I believe incorrect thermometer is being used. Cannot use dial type or infrared type thermometers. Only thermocouple can be used.job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Lou
Job Details: 09/19/2023
"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit is diagnostics showing no error codes. Continued with testing and the unit operated as designed until spin mode and the unit began to shake vigorously and the tub ring was banging on top panel and sides. I raised the top panel and found the tub ring damaged and the basket is off on spinning. When I pushed down on the tub assembly and let it go, the tub came back up but pulled towards the front of the unit. I am ordering the tub ring and returning tech to replace the gearcase, cam, suspension rods and tub ring. No water leaks observed during service and office to schedule return service. ; ordrng 1 W11550886 (Tub ring) and 1 W11428524 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 09/19/2023
Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Checked underneath and did not find any issue with oil leaks of any kind. I ran the unit through diagnostics and found an F0 E5 (off balance load). Found the unit sitting on level with the tub leaning against the front and left cabinet. Adjust the feet to level out the washer. Tested the suspension and found suspension was shot. Replaced the suspension and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Seguin, TX 78155
Joe Z
Job Details: 09/19/2023
Arrived on site for unit not powering on. Upon arrival checked breaker and is good. Found no power at junction box. Ran extension cord to a different circuit. Unit operates as designed. Customer will have supply power repaired. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details: 09/19/2023
Arrived on site for dryer not turning off and timer never rotating around. Upon arrival confirmed failure. Found stable power 240 vac. Found no drops in voltage. Found timer motor had broken pin connector and replaced timer. Found 7nit could dry as designed and timer stop when needed. Unit workin* as designed. Call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 09/19/2023
Arrived on site to test unit for no power. Found unit not wired correctly. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near New Braunfels, TX 78132
Andrew
Job Details: 09/19/2023
Arrived on site to test unit for shutting down in middle of dry cycles and getting hot. Found error f2e1. Replaced control and thermistor. Unit currently working as designed. Element now cycling properly. Ventilation is good and clear. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Matthew
Job Details: 09/19/2023
"Arrived onsite for sealed system failure. Upon arrival inspected unit. Found odor coming from unit. Found oil in drip tray in compressor compartment. Called tech line for assistance. Spoke to Joe- SR#7737356556. Tech suggests oil coming from leak in evaporator and dripping down into the drip tray. Sent pics. Tech recommended replacing compressor, evaporator and dryer, also flushing system with nitrogen. Replaced all components as directed. Pulled vacuum and held. Charged per spec. Pressure at 3/145psi frost pattern developed and unit is cooling. Customer will monitor temperature over 24-48hrs. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Elgin, TX 78621
Scott
Job Details: 09/19/2023
Arrived on site for low setting on burner is too high on the flame . Adjusted valve . Flame is normal. No gas leaks detected at the time of visit . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78754
Scott
Job Details: 09/19/2023
Arrived on site for ice maker leaking . Found fill tube too small and water missing fill cup. Replaced plastic extension tube . Ran harvest all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near China Spring, TX 76633
Jonathan M
Job Details: 09/19/2023
"Arrived on site for a dishwasher that is still leaking during operation. Inspected unit and work area. The customer advised of the unit only seems to leak around 15 to 20 minutes into the cycle at the door and then will not leak again there after. Checked the unit and checked all the spray arms. Found several of the spray arms with stuff clogged in the spring arm, potentially causing uneven spray patterns. Ordering the upper and lower spray arms and rescheduled the customer to 9/26.; ordrng 1 W10837249 (Lower spray arm) and 1 WPW10327455 (3rd level spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Florence, TX 76527
David Z
Job Details: 09/19/2023
Arrived on site to install new freezer door due to dented door from transport. Replaced door as verified good seal. Badge was not listed in the parts breakdown. Ordering a badge to install on door. Office to schedule when we can run by and throw this on. ; ordrng 1 W10839793 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Lou
Job Details: 09/19/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the tenant advised that when they get water or open the doors, the unit gets very loud. Tested the water dispenser and the unit operated as designed with no abnormal noises. I pulled the unit out and it began to make a loud vibrating/rattling noise. I was able to pinpoint the noise to the condenser coil at the bottom front of the unit. I found the cushion in between the coil and bracket was crushed. I placed a pad in between the coil and bracket and the noise stopped. Placed the unit back in its space and leveled the unit and it began to make the noise again. Pulled the unit out and removed the back panel to find the cushion between the condenser coils and bracket at the back of the unit was missing. I placed a pad in between the coils and bracket on both sides and the noise stopped. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Austin, TX 78738
Luis
Job Details: 09/19/2023
"Arrived on site. Ran diagnostics diagnosed a defective recirculating pump,replaced pump ran diagnostics all test passed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/19/2023
"Arrived on-site for washer not starting cycles. Upon arrival Found f0E9 in diagnostics but found no evidence of suspension failures, gearcase oil, and customer hadnt noticed unit randomly stopping mid cycle. Found replaced control and tested unit. Found washer working as designed with no leaks.call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bartlett, TX 76511
Gerry C
Job Details: 09/19/2023
WTW4816FW3 Arrived to install previously diagnosed and ordered parts. I removed and replaced the control and found the original door lock had failed and replaced it. The unit regained full operation and I calibrated and tested. No leaks observed during service.