Service History 126

We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Jacob
Job Details: 06/08/2021
Arrived onsite for unit not locking to advance I. The cycle to spin. Looked at the unit and he lock light was blinking constantly. Change out the lock to the unit. Tested unit in diagnostics. Unit tested good. No leaks at this time. Also the plug is sharing power on a outlet with the refrigerator. Let customer know that the unit needs to be a dedicated outlet by it self or the unit may experience more issues with the controls. No other issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
Justin
Job Details: 06/08/2021
"I arrived on site for a dishwasher that was not getting water. Upon arrival the customer stated that he had his sink serviced and then afterwards the dishwasher no longer functioned correctly. Upon further inspection I found the tab to the toe plate missing and the heating element warped/rusting. I put the unit into diagnostics mode and found stored error code F8E1 Slow drain. I cleared the error codes. I then ran a test cycle and found that the unit would fill with about two or three table spoons of water only and then dry run. I turned the water off at the wall and removed the line from the valve. I then sprayed the water into my bucket and found good pressure. I then reinstalled the line and put it into diagnostics mode again. I checked voltage to the valve and found it good. This indicates a faulty valve. I informed the customer that he has a bad valve and heating element, but he may also have a faulty sump and motor due to him dry running it for a cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Burnet, TX 78611
Cliff
Job Details: 06/08/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Compressor not starting so I installed new cap and start device. Found no change, and Compressor, drier, and harness will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 W11396386 (Harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2021
(Tw) On-site for microwave sparking. C/S he only saw sparking once and it hasnt duplicated since. Disassembled and found unit had a cracked diode. Replaced diode. Tested a few times by heating up a cup of water. Functioning as designed. Informed customer to remove metal tray that came with unit if not needed to prevent any unnecessary damage in the future. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Jacob
Job Details: 06/08/2021
"Arrived onsite for door to unit having damage. When looking at the door, also noticed that the handle was missing. Need to return with the door panel, and put handle on order. Ordered part. Office to reschedule ; ordrng 1 W11391973 (HANDLE)"
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Austin, TX 78731
David
Job Details: 06/08/2021
"Arrived on site to diagnose dryer that customer says is not stopping when the door is opened. Found door switch paddle broken, but switch is in closed position and still runs. Ordered door switch. Office to schedule when we have part and part for washer. ; ordrng 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL Dryer
Model n/a
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for dryer making abnormal noises. Upon inspection I found the noise coming from what seems to be the front of the unit. Ordering wheel and repair kit for return trip. ; ordrng 1 WPW10211915 (Wheel) and 1 4392067 (Repair kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Austin, TX 78744
Kevin
Job Details: 06/08/2021
"Arrived on site and replaced dented kickplate and retainers, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not finishing cycle, upon inspection found the unit unplugged with water in it, plugged in unit and it drained correctly. Checked for all functions and found no issue. Overload and unbalanced codes are present. Cleared codes. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not cycling correctly, upon inspection found the units drain hose was too far down in stand pipe, realigned and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS07
Near Jarrell, TX 76537
Lou
Job Details: 06/08/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=60 degrees & RC=61 degrees. I placed my gauges into the unit and tested pressure and found the unit with low pressures. I inspected the system for leaks and found none. Inspected the evaporator for leaks and found none. I advised the customer that there is a leak somewhere in the system and I cannot find it which means its somewhere inside and the unit is not repairable. I offered to add more refrigerant to the system and bumped the low side until the system pressures were normal. I advised the customer that the unit will lose refrigerant again, just dont know how long it will hold up. Customer advised that they will purchase a new unit. No water connections to the unit. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Al
Job Details: 06/08/2021
"Arrived back onsite for the same issues with the ice maker motor not working. Unit was receiving the necessary voltage, but the dial was not moving or cycling causing the malfunction.The correct Ice maker was ordered but didnt arrive in time for the service call.Non complete thread notified on the issues.Parts located an ice maker and will schedule the customer for first available.Needs more work ; saved tckt"
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Waco, TX 76705
Jonathan
Job Details: 06/08/2021
Arrived on site for a dishwasher that won?t power on. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the machine. Sounds proper voltage. Tested voltage going to the user interface and did not find the proper voltage. Replaced control and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Kyle, TX 78640
Robert
Job Details: 06/08/2021
Arrived on job for complaints of door not staying closed. Adjusted striker so the door will hold closed until customer opens.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manchaca, TX 78652
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, reset the current actuator to provide customer with some possibility of operation but a new one will be needed to make a permanent repair; ordrng 1 W10913953 (Actuator)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Jacob
Job Details: 06/08/2021
"Arrived onsite for unit not having power. Tested unit. Unit had power, but would not heat. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete. No email on file"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78744
Kevin
Job Details: 06/08/2021
"Arrived on site and replaced damaged handle and knobs, took one picture, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit over heating, after hooking up unit to WiFi and customers app I tested unit on 350 to check for proper temperature. Found unit tested good at time of service."
We serviced a
MAYTAG WASHER
Model LSR8133HQ0
Near Georgetown, TX 78626
Jonathan
Job Details: 06/08/2021
"Arrived on site for washer leaking water. Inspected unit and work area. Disassembled cabinet and bypassed lid switch. Ran unit and found leaking at seam of drain pump. Tested all other components and found operating. . Removed failed drain pump and installed new. Tested operation and found no leaks and unit is draining. Assembled unit and tested operation again. All tested good, no water leaks detected.
We serviced a
GE REFRIGERATOR
Model GSH25JFTAWW
Near Marion, TX 78124
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the freezer thermistor out of range, replaced both thermistor and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced gasket. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, TX 78130
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for unit leaking. Test unit and found damaged gasket. Replaced gasket test unit and by running unit for 20 minutes and no leaks present job complete.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for burners not working. Test unit and found module not responding. Test module and found module wires not connected correctly and lp conversion needing to be made. Lp converted test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78626
Tommy
Job Details: 06/08/2021
"Arrived onsite for washer, F0E2 error code. Upon arrival found unit was being used correctly HE soap and after fresh with close to no soap suds. Tested pressure hose found no damage and could blow through. Found unit error must be control. Replaced control and tested. Unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model GSQ9611KQ0
Near Austin, TX 78746
David
Job Details: 06/08/2021
"Arrived on site to diagnose washer that was not spinning or agitating. Customer has already changed out motor, pump and coupler. Found the gear case is locked up and basket doesnt move almost at all. Checked under unit and found gearcase oil on the ground, indicating a failed gearcase. Provided estimate for new gearcase with clutch and brake tube. . ; ordrng 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 WP63292 (Spin Washer) and 1 WPW10080230 (Ring) and 1 285353 (Locking Ring) and 1 W10820043 (Brake Tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78735
Luis
Job Details: 06/08/2021
"Arrived on site for noise complaint per customer noise from upper compressor compartment diagnosed vibration noise from cover,adjusted cover added sealer between panel and cover. Ran diagnostics ran compressor no big ration noise from compressor compartment"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Belton, TX 76513
Tyler
Job Details: 06/08/2021
(CS) Arrived on site to install previously diagnosed actuator. Upon installation recalibrated machine and verified the unit agitates in low speed and high speed test cycle. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Killeen, TX 76549
Al
Job Details: 06/08/2021
"Arrived on site and inspected freezer drawer issues. Confirmed the sliding drawer was clicking and not opening or closing properly.I disassembled the door, the top tray and the bottom compartment and found it wasnt sitting properly causing the issues the customer was experiencing.Corrected the issues to customers satisfaction.JOB COMPLETE"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a venthood with light not operating properly. Found bulb replaced with incompatible type. Builder to install correct bulb.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Florence, TX 76527
Jonathan
Job Details: 06/08/2021
Arrived on site for dryer not heating. Measured incoming voltage and found incorrect. Customer reset breaker and found correct voltage after reset. Found unit heating with correct voltage. Unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Killeen, TX 76549
Al
Job Details: 06/08/2021
"Arrived on site and inspected range failing to reach temperatures. Confirmed the complaint and accessed the rear and checked the harness and all connections.Removed and replaced the control and sensor. Tested unit and unit never reached the temperature for the preheat tone to go off. Called SW who walked me through additional steps in testing each individual component.I was advised to return with the main harness, another control and will return with the bake element.Unit also needs authorization from AHS.Office to schedule return services due to customers schedule ; ordrng 1 W11295998 (CONTROL) and 1 W11028535 (Main Harness)"
We serviced a
IKEA COOKTOP
Model ICR444DB01
Near Killeen, TX 76549
Al
Job Details: 06/08/2021
Arrived on site and inspected cooktop with element heating issues.Turned the unit on and none of the elements came to a glow even when turned on high.Accessed the junction box and found the voltage was 120/55/175.Customer advised theyve had electrical issues since building the residence.Unit lies within the electricity to the unit and not the unit itself.Customer will contact an electrician to correct the issue.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Killeen, TX 76542
Tyler
Job Details: 06/08/2021
Arrived on site for dryer making loud noise. Upon arrival I found the rollers had gone bad. I replaced the rollers and reassembled and tested unit. Found unit functioning as designed and no longer making any noise. Call complete.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS4
Near Belton, TX 76513
Lou
Job Details: 06/08/2021
"Arrived on site to inspect microwave light not working. Upon further inspection, the customer advised that the venthood light wont turn off. I found no bulb in the socket. I removed the control panel and found the relay on the control bad. I am ordering the main control and office to schedule return service due to the availability of part. Unit is heating properly. ; ordrng 1 W10849846 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Killeen, TX 76542
Tyler
Job Details: 06/08/2021
Arrived on site for refrigerator not cooling. Upon arrival found unit would run but compressor was making a loud grinding noise. Upon further inspection found compressor was shutting off every 20 seconds after it would kick on. Found 120 volts to start device but found start device failed. Tried 2 different start devices it got same results plus compressor was starting to seize up internally. Also found amperage to compressor never went under 8.43 amps. Unit will need a ss repair reschedule for 2 hrs. Office to reschedule once availability of parts is known.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10913906 (Access valve) and 1 WPW1014375 (UV drier) and 1 WPW10487115 (Condenser)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Copperas Cove, TX 76522
Al
Job Details: 06/08/2021
Arrived on site and inspected washer closing issues. Confirmed removed and replaced the lid.Unit now functioning properly.Customer satisfied JOB COMPLETE
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE00
Near Belton, TX 76513
Lou
Job Details: 06/08/2021
"Arrived on site to inspect refrigerator leaking water from ice maker. Upon further inspection, I found that the ice dispenser maker fill tube was broken and the customer had someone plug the line until we could service the unit. After getting warranty confirmed, I removed and replaced the ice maker fill tube and tested the unit. Unit is operating as designed with no further leaks. Cleaned up remaining water from behind the unit. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tyler
Job Details: 06/08/2021
(CS) Arrived on site to install previously diagnosed ice cutter. Ran diagnostics and found heater now coming on. Informed the customer it would take 24 hours to fill the bin with ice. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76504
Lou
Job Details: 06/08/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees and RC=38 degrees. I found the ice bin full. Also, I found the ice chute gasket not seated correctly allowing warm air from the RC section up into the ice bin and causing the ice maker sensor to read warmer temps than it should. Adjusted the gasket and checked to make sure it is sealing against the ice bin and it is good now. Also found the ice bin rod was jammed into the motor housing and not allowing the dispenser to dispense cubes; constantly dispensing crushed ice. I adjusted the rod and retested the ice dispenser and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Troy, TX 76579
Jonathan
Job Details: 06/08/2021
"Arrived on site for a washing machine that won?t spin. Inspected unit at work area. Tested unit in manual spin and agitation tests. Found the unit not shifting from spin to agitation. Checked underneath the unit and found the cam detached from the shifter. Unfortunately, we did not get the part in before service. Ordering the shifter due to the part being out of stock. Office will need to contact the customer about a return date due to an out of stock part. ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Killeen, TX 76549
Al
Job Details: 06/08/2021
Arrived on site to install previously ordered parts.Removed and replaced the door and name tag to customers satisfaction.Unit now functioning properly.Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Robinson, TX 76706
Jonathan
Job Details: 06/08/2021
"Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Confirmed customers complaint and found the adjusters broken.Replaced adjuster assembly on both sides and tested the unit. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Belton, TX 76513
Lou
Job Details: 06/08/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Temple, TX 76502
Lou
Job Details: 06/08/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised that a lot of water, more than a cup, was leaking from the front of the unit below the door. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. Unit operated as designed with no leaks. I found the unit is slightly tilted forward and not mounted to the cabinets. Also found the dispenser door broken. I removed and replaced the dispenser and leveled the the unit by raising the front leveling legs. Retested and unit is operating as designed. Customer advised they have a water softener system. I made recommendations for use and care as well as detergent & rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Lorena, TX 76655
Jonathan
Job Details: 06/08/2021
Arrived on site for a microwave that won?t turn fee turn table. Inspected unit and work area. Confirmed customers complaint and replaced turntable motor. Tested unit and the unit is now working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP3
Near Austin, TX 78732
Justin
Job Details: 06/08/2021
Arrived Ed on site for a dishwasher with a broken rack. Upon further inspection I found the top left rail broken. Upon removing the rack the left adjuster also broke. I installed both parts and the customer tested the unit. She found he unit is now working well. Unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near McGregor, TX 76657
Jonathan
Job Details: 06/08/2021
"Arrived on site for a microwave that has a display that is losing some parts of the numbers. Inspected unit and work area. Confirmed customers complaint as the top line of the LED is shorting out and if you close the door or press in on the microwave, the lights will come back on. Replaced user interface and tested unit. The unit began working as designed with no issues. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78739
Robert
Job Details: 06/08/2021
Arrived on job for complaints of not washing properly. Found the wash motor not working.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near McGregor, TX 76657
Jonathan
Job Details: 06/08/2021
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Place the unit in service diagnostics and all tests passed until it went to drain. The reservoir drain pump drain the water out of the reservoir.However, when the external drain pump was running for 10 seconds, the unit power itself off and rebooted. Tested the unit again using diagnostics and had the same issue. Spoke to SR and was advised that this drain pump would take several weeks and that we could not get an ETA for this part. Ordering the part in the office will need to contact the customer about a reschedule date due to a PSP item.; ordrng 1 W10825875 (ext drain pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/08/2021
Arrived on site to install previously diagnosed part. Removed console control and installed new console control. Powered up oven microwave combo and ran diagnostics. No error codes came on. Bottom left mounting screw that holds slide in was missing and a different black screw was used in its place. The screw that was used no longer threads into the cabinet fascia. I was able to find a torque screw in my loose screw bag and install it to keep the bottom left section of the slide in place. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Tyler
Job Details: 06/08/2021
(CS) Arrived on site to install previously diagnosed icemaker and hv board. Thermistor still passed test. There were no break in any wire harnesses under door. Found temps in freezer around 5 degrees indicating no problems with cooling. Informed customer after installing parts that it could take up to 24 hours to fill ice bucket. Instructed customer to take temp readings over next week to rule out any potential cooling issues that arent visible while on sight. Unit functioning as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Burnet, TX 78611
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found start device on compressor failed and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for kick plate not secured and unit not drying. Test unit and found broken clips for kick plate. Installed new clip and test unit and heating element working as designed. Advised customer to use rinse aid to help unit dry. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Austin, TX 78749
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected dishwasher and found saved error code 5/2 door not opened in between cycles. Ran a diagnostic cycle and it completed properly. Found no high drain loop in drain hose and corrected it. Sent video of dishwasher motor running to CS. Heating element is on at the end of the cycle. Recommended to homeowner that dishwasher magic be used to clean out the dishwasher. Also recommended that hot water if we run at the kitchen sink until it is at its highest before starting dishwasher. Also recommended using rinse aid to provide the best possibility for drying function, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint complaint of no ice, found E5 error code, I replaced ice maker, unit passed diagnostic test and fill test, unit tested good."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78745
Jacob
Job Details: 06/08/2021
Arrived onsite to replace motor and blower. Replaced parts. Tested unit. Issue did not resolve. Called tech line. Had me run through the unit checking for voltage. All Checked good. Concluded the brand new motor was bad. Suggested to replace motor again. Spoke to Chris got sr#7730950419. Rescheduled with customer. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2-02
Near Belton, TX 76513
Tyler
Job Details: 06/08/2021
"(CS) Arrived on site for dryer making loud noise when running. Upon arrival confirmed noise complaint then disassembled unit and found that the rollers were hollowed out. Inspect motor and idler pulley and found that those were good. replaced rollers reassembled and tested unit and found noise is no longer present. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WGD9620HC0
Near Austin, TX 78732
Justin
Job Details: 06/08/2021
(MM) Arrived on site to follow up on dryer making noise. Upon arrival I spoke with customer and I was informed prior technician had placed cardboard in unit in attempts to suppress sound but the noise still persisted. Customer stated they were uncomfortable with cardboard in unit with open flames. I removed the cardboard and informed customer of service pointer to resolve problem. Service pointer W11378591A advises a dryer sound pad and seal kit for blower wheel. Both items placed on order. Advised customer the unit will be louder until next visit for repair now that cardboard has been removed. I ran unit and verified sound was coming from blower area. Office to reschedule. ; ordrng 1 W11401018 (Seal) and 3 W11113654 (Sound Pads)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1100RHC2
Near Kyle, TX 78640
Robert
Job Details: 06/08/2021
Arrived on job for complaints of not washing. Found wash motor not working. Replaced wash motor and test.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2021
Arrived on site to test unit for not responding. Found console was acting erratically. Console not responding to commands and making selections on its own. Recommend replacing console(W11112656). Customer stated he just wanted a diagnosis and would be doing repair himself. Not sure what else unit might need. Unable to diagnose without console responding.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXTL02
Near Round Rock, TX 78681
David S
Job Details: 06/08/2021
(Tw) On-site for RC not cooling. Inspected unit. Found damper and return vent frozen over. Steamed ice out of both. Poured water down RC return vent. Found no water returned to FC. Could hear water flowing to bottom unit drip pan indicating hole in insulation.
We serviced a
WHIRLPOOL DISHWASHER
Model 665.12793K311
Near Georgetown, TX 78628
Jonathan
Job Details: 06/08/2021
"Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Found standing water inside unit. Selected cancel to run drain pump and found good flow of water draining. Performed diagnostics mode and found fault code F9-E4 lower spray arm fault, F8-E1 slow drain and F6-E2 fill valve. Found unit powered off in test mode at fill cycle. Disconnected vent motor and attempted test cycle. Found test cycle completed with vent motor disconnected.; ordrng 1 W10327249 (FILL VALVE) and 1 W10723295 (OWI) and 1 WPW10469574 (VENT MOTOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Mustang Ridge, TX 78610
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected refrigerator and found condensation on the ice door. Replaced ice door, discussed the possibilities of lowering humidity in home with customer prevent prevent condensation. Ice dispenser funnel cannot be adjusted or changed if ice cubes get stuck manual removal is the only alternative, job complete"
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Austin, TX 78746
David
Job Details: 06/08/2021
"Arrived on site to diagnose range that has an indicator light not always on, and also has clock that loses time at random. Recommended replacement of control due to being the power distribution and powering the clock software. Ordering control. Advised customer that there are 2 indicator lights, one is for on and one is for range top hot. There are no issues with the lights, just control to resolve clock losing time. Office to schedule when we get control. ; ordrng 1 W11295990 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Austin, TX 78746
David
Job Details: 06/08/2021
"Arrived on site to diagnose standalone freezer that is not cooling. On arrival I found the interior at room temp. Customer said it started thawing and dripping, then stopped cooling completely. Performed sealed system diagnosis. Found the evap only had 2 rungs of frost pattern, and compressor is hot. Ordering sealed system parts to resolve. Office to schedule with approval from AIg for sealed system. ; ordrng 1 W10858281 (Evaporator) and 1 W10750851 (Compressor) and 1 WPW10143759 (UV Dryer) and 1 W10913906 (Access valve) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Pflugerville, TX 78660
Wesley
Job Details: 06/08/2021
Arrived onsite and repaired latch problem with machine by replacing latch. Calibrated unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Austin, TX 78745
Luis
Job Details: 06/08/2021
"Arrived on site for ice build up. Found large gap on upper portion of freezer gasket,remolded door seal checked door seal against cabinet good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Austin, TX 78746
David
Job Details: 06/08/2021
"Arrived on site to install previously diagnosed parts. On arrival customer informed me that after unit had lost power back in Feb, it has been working fine ever since and has no had any issues. Advised them that today I would be insulating the reservoir, and blocking off part of the damper vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM06
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for gasket falling off. Found gasket was pulled off on bottom side of FC door. Removed gasket and inspected. Found no damage to gasket. Reinstalled gasket, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Wimberley, TX 78676
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for light in FC and upper two lights in RC not working replaced bad modules, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Austin, TX 78735
Robert
Job Details: 06/08/2021
Arrived on job for complaints of code for sensor. Found sensor plug not secured properly. Reset connector to sensor and test. Sensor passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Taylor, TX 76574
Wesley
Job Details: 06/08/2021
Arrived onsite and slow ice production but all base functions operating. Ice maker error is e1 no cool. Found icebox temp 24f while ice box fan was on. Ordering control kit per service pointer w10227778D; ordrng 1 W10789393 (Ice box kit.) and 1 W10789393 (Cooling kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David
Job Details: 06/08/2021
"Arrived on site to diagnose refrigerator not making ice. Customer said they can hear the icemaker move sometimes but dont heat it fill. Ran harvest test and verified icemaker is running. I checked fill and found the valve making a loud hum, and no ice going into the mold. Found fill tube heater wasnt secured to the fill hose well, and barely making any contact to heat the ice. Reseated the fill tube heater and melted out the ice. Tested unit and verified it is filling. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/08/2021
"Arrived onsite for refrigerator still not making ice. Upon arrival found unit valve and ice makers passed all tests 97 and 98 as well as 120 121, found ice maker door gasket unaligned, realigned, found unit rc evap cover frosting by bottom. Ordering unit cover and shims as well as returning with control and UI just in case.; ordrng 1 W11225853 (UI) and 1 Shims (Shims)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78734
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit exploding, what I found was all 4 suspension rods broke and tub and basket sitting on floor, cabinet/frame was completely damaged, top braces bent, outer basket damaged, pump and lower harness damaged. ; ordrng 1 W10677265 (Cabinet) and 1 Cnote (2 man job/2 hours) and 1 W11224739 (Brace) and 1 W11089573 (Brace) and 1 W11219115 (Outer tub) and 1 W11213337 (Lower harness) and 1 WPW10581874 (Pump) and 1 W11130356 (Suspension) and 1 Cnote (Auth)"
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Jacob
Job Details: 06/08/2021
Arrived onsite to replace part ordered by previous tech. Reply art. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Leander, TX 78641
David S
Job Details: 06/08/2021
"Arrived on site for wall oven display being locked and not working. I inspected the unit and work area. I found the screen flashing f2e1 key pad disconnected. I pulled the console, disconnected and reconnected all the connections. I powered the unit on and found it still happening. The unit is covered for parts under extended warranty but the service and labor arent covered. .; ordrng 1 W11236887 (Console)"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for washer with noise during operation. Upon inspection I found stored error codes for over flow and door lock errors. I ran diagnostics and all functions passed with no issues and no abnormal sounds. I advised the customer of my findings. And found them to be on a water softener. I advised that less soap should be used and they might have to start manually putting soap in the detergent dispenser. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/08/2021
Arrived on site to install previously diagnosed part. Removed bake burner and installed new bake burner. Tested bake and its doing the same thing. Only ignites on first preheat temp. Afterwards the igniter only clicks and will not light flame. Called techline. Tech line recommended a pressure test based on all items replaced to resolve ignition issue. Replaced bake igniter again to ensure the previous bake igniter wasnt faulty. Tested bake and it is doing the same thing. Called customer and let them know a pressure test must be performed and to make sure and get the report. SR7730889209; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Elgin, TX 78621
Matthew
Job Details: 06/08/2021
Arrived onsite for refrigerator RC section not cooling efficiently. Accessed evaporator compartment and found frozen drain line. Defrosted compartment and cleared line. Tested unit and found that RC fan was not working. Unit also needed fan replaced. Tested unit and unit is functioning properly. Temperature stabilizing. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for refrigerator no cool. Upon arrival I found the FC=12 RC=44. I found the RC evaporator thawed with water droplets on the coils and rust in the drain pan. I found some frost forming on the FC evaporator cover and when I exposed the evaporator I found some ice formed at the top and sides of the evaporator. I confirmed the heater worked through test 6. CS and I walked through SS checks. I ran test 4 and put my hand on the 3 way valve during sub 4 I felt a slight movement and what sounded like a sizzle but not the normal noises a valve should make. I ohmed out the connector at the valve and it ohmed out good. We determined that the 3 way valve is not sending refrigerant to the RC evaporator and will need to be replaced. I advised the customer that there still may be issues with electronics and we would have to quote for those if there are still issues after the valve is replaced. see sd quick pic ) ordering compressor JIC(W10779331) drier(WPW10143759) 3 way valve(W11429997) coupler(W10913906) RC evaporator JIC(WPW10643261) office you R/S; ordrng 1 W10779331 (Compressor) and 1 WPW10143759 (Drier) and 1 W11429997 (3 way valve) and 1 W10913906 (Coupler) and 1 WPW10643261 (RC evaporator) and 1 LOCKRING (LOCK RING)
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Taylor, TX 76574
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced the roller kit. Unit is now operating as designed. Found the pulley wheel had seized. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter out of position stopping unit from agitating. Reset shifter and all is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78749
Kevin
Job Details: 06/08/2021
"Arrived on site and sound water filter will not disconnect. Found Refrigerator shelf assembly is not centered and causing water filter took it caught on the inside edge. Removed shelving and centered it and water filter is now easier/normal to remove and install, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Austin, TX 78747
Robert
Job Details: 06/08/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Microwave heating normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Austin, TX 78738
Luis
Job Details: 06/08/2021
"Arrived on site. Since last visit unit stopped cooling checked pressure during freezer cool down pressure reading -20 and 75 found little to no refrigerant in system,attempted to pressurized unit for restrictions no restrictions found called tech support per tech support added refrigerant pressures are equalizing per tech support internal leak and is unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near Georgetown, TX 78628
Tommy
Job Details: 06/08/2021
"Arrived onsite for refrigerator, not operating. Upon arrival found unit starting device was not sending amps too compressorReplaced unit starting device. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78736
Luis
Job Details: 06/08/2021
"Arrived on site for ice build up in freezer and cooling complaint. Found large gap between liner and door that is causing warm air to enter freezer compartment,checked temp in fresh food temp reading 39? with setting at 38 ordering new freezer door. ; ordrng 1 12977880SQ (Door) and 1 W10876598 (Nameplate)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Jacob
Job Details: 06/08/2021
"Arrived onsite for burners not working correctly. Looked at the unit and saw the 2nd from the right side switch was some how pushed in and the screws were missing, also need to replace switches as some do look burned up. The harness does need to be replaced. And one of the connections were melted at the front left burner. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W11396790 (BURNER ) and 1 W11396792 (BURNER ) and 2 WP3148952 (switch-inf)s and 2 WP3149400 (switch-inf)s and 2 WP3400882 (screw)s"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Lockhart, TX 78644
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for unit not draining. Test unit and found broken drain pump. Replaced drain pump and checked drain hose and found broken piece from drain pump. Test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP
Near Del Valle, TX 78617
Jacob
Job Details: 06/08/2021
"Arrived onsite for unit leaking water from the dispenser. Put unit in diagnostics and found that all temperatures in the unit checked good. Checked fan to ice maker box, fan was working properly. Called tech line, Spoke with drew. Concluded to replace ice flap, door motor, and spring. Got sr#7730460225. Office to reschedule ; ordrng 1 W11048097 (door-ice) and 1 W11109505 (spring) and 1 W11189145 (door-ice)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP
Near Del Valle, TX 78617
Jacob
Job Details: 06/08/2021
"Arrived onsite for unit leaking water from the dispenser. Put unit in diagnostics and found that all temperatures in the unit checked good. Checked fan to ice maker box, fan was working properly. Called tech line, Spoke with drew. Concluded to replace ice flap, door motor, and spring. Got sr#7730460225. Office to reschedule ; ordrng 1 W11048097 (door-ice) and 1 W11109505 (spring) and 1 W11189145 (door-ice)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Buda, TX 78610
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected dishwasher and found saved error code 7/1 , dishwasher filled but wash motor has failed,
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78746
David
Job Details: 06/08/2021
"Arrived on site to install top rack left adjustor. Installed new adjustor and tested. Rack sliding smoothly, no other issues present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/08/2021
"Arrived on site for AIG ref left door not closing, making a noise. Found inner door has completely collapsed not allowing the recommended part to stay in place. Ive use tape to temporarily secure the door switch pad to the collapsed area of the door so the customer can use the dispensers until the new door arrives. Pad may come off again. Customer is aware. Ordering a new left side RC door to complete the repair. ; ordrng 1 W11307224 (Left RC door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for refrigerator leaking from the ice maker. Upon inspection I found the ice maker twist tray is badly broken and a big chunk is missing from the tray. I found the fill tube frozen over. I ran test 19 and the evaporator fan kicked on but the tube did not un freeze. I was not sure if the evaporator fan was supposed to run on so I called techline to report. They gave me SR#7730951721. I found that the evaporator fan should not turn on during fill tube heat. Techline advised me to replace the main control. office to R/S due to part availability. ; ordrng 1 W11293378 (HV control) and 1 W11239666 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Austin, TX 78717
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of of unit losing power, unit tested good at time of service,but I recommended replacing outlet and power cord first. Terminal block looked good, connections on board looked good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Buchanan Dam, TX 78609
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a dryer that will not turn on. Found ui malfunctioning and not responding to input. It will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11378949 (Ui) and 1 W10909685 (Thermal)
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for long dry times when set to auto sensing. Found element, thermal and cutoff are good. Unit is venting properly. Recommend replacing moisture sensor and control. Office to reschedule. ; ordrng 1 WP8576468 (sensor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78665
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced icemaker unit is now able to produce ice as designed.