We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78724
Joe Z
Job Details: 05/24/2023
"Arrived on site for unit not powering on. Upon arrival test unit and will not start. Checked polarity and is good. Found that timer is stuck in off position and caused knob to fail. Need to replace timer and knob. Ordering timer and, knob, knob clip as well as PTS switch to have on hand. Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 WP688805 (Knob clip) and 1 W11675852 (Timer knob) and 1 W11625516 (PTS switch)"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Austin, TX 78739
Luis
Job Details: 05/24/2023
Called tech support for ongoing issue per tech support need to replace the ui and icemaker together ordering a ui and icemaker SR#7736487451; ordrng 1 W11646196 (Icemaker) and 1 W11404237 (Ui control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/24/2023
"Arrived on site for washer leaking during rinse setting of wash cycles. Upon arrival confirmed issue. Found tub ring not correct to unit and causing waster to pass down to floor when it is loaded, also found bezel to fabric dispenser broken causing water to overfill over top of unit. Will need office to reschedule once availability of parts is known.; ordrng 1 W11590590 (Tub ring) and 1 W11550898 (Bezel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/24/2023
"Arrived on site and replaced previously diagnosed door gaskets and screws. Not confident gaskets would hold as door liner is damaged in multiple areas and already showing signs of failure. Attempted to get gaskets to hold as good as possible, for now. Definitely recommend replacing both doors. Recommend a 2man and 2hrs. Office to reschedule. ; ordrng 1 W10854243 (LH door) and 1 W10782269 (RH door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78748
Matthew
Job Details: 05/24/2023
"Arrived onsite for unit not cooling properly. Customer stated on two occasions about two weeks apart the unit stopped cooling, temperature increased in both compartments. Customer pressed max cool and unit started cooling again. Currently temperatures are good. Damper and fans are operating. Recommended replacing controls ordering upper fridge control and main. Set for the 29th.; ordrng 1 W11524656 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Waco, TX 76708
Jonathan M
Job Details: 05/24/2023
"On site for a refrigerator that is not cooling either section. Inspected unit and work area. Did confirm the customers complaint info to defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost sensor passed the test. Went to force, defrost in front of the heater would not turn on. Gained access to the heater and found the heater measuring proper resistance at 25.6 ohms of resistance but the heater only getting 40 V. Check voltage at the freezer harness connector and found the same voltage going into the cabinet. Went to replace the control in the control sent with me, would not illuminate the user interface. Replace the old control back onto the unit and found the user interface start to light up and work as designed. Re-ordering the control and rescheduled ; ordrng 1 W11449482 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2023
"Arrived on site for washer still bouncing around. Upon arrival confirmed issue and found when laundry was in unit, washer would bounce around enough to cause dispenser to slide out. Found no errors in diagnostics. Found rotor catching and replaced it with the stator. Found unit still wobbling and in called techline and reported findings Sr#7736488769. Techline recommended ordering and replacing tub asm. Office to reschedule once Availability of parts is know along with second tech; ordrng 1 W11573030 (Tub) and 1 Cnote (Needs to man rebuild)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to test unit for no ice production and squeaky noise, tested unit found ice maker will not go into diagnostics, tested voltage and did not get any, ran continuity test and did not get readings on 3 wires going to the icemaker, exposed harness, and found red wire visibly broken and others inside of the harness itself, will need a new freezer door and icemaker replaced on next visit, stated to customer that wait time on door is 6 to 8 weeks, ordering parts, office to reschedule ; ordrng 1 W11566705 (FC door,)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost pattern at all, ordering compressor, evaporator, UV dye drier, access valve, R600 kit, nitrogen, LOK RING KIT and all necessary LOK rings, unit has a aluminum capillary tube, office to reschedule ; ordrng 1 LOKRINGKIT (LOK RING KIT) and 1 Nitrogen (Nitrogen) and 1 W11582579 (Compressor) and 1 W11506620 (Coupler suction side) and 1 W11504419 (Coupler suction) and 1 W11504449 (Coupler capillary) and 1 W11504448 (Cap side) and 1 W11562258 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve)"
We serviced a
LG REFRIGERATOR
Model LFXS28968S/03
Near Austin, TX 78728
Wesley
Job Details: 05/24/2023
Arrived onsite for repeat leaking and found twist tray icemaker not dropping ice during harvest and double filling causing slow leaking out of dispenser. Unable to reach Brandon at time of service. Office to follow up. ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS05
Near Austin, TX 78717
Paul
Job Details: 05/24/2023
"Arrived onsite for a cooktop with no power. The customer stated the cooktop had power but the fan would not run, the knobs were crooked, the emblems around the knobs are not readable, and they were not sent one of the burner caps. I found the fan gasket not installed correctly over one of the bolts and it was pushed inward binding the blower wheel. I corrected the gasket and tested the fan finding it working as designed. The customer was only sent four burner caps and one of those caps was the extra melt cap for the 5000 BTU burner head. The front right burner cap was not there. I found the manifold twisted causing the valves to all lean to the right and it was causing the knobs to look crooked. I found the writing on the cooktop around the knobs very hard to read. I found the grease filter that was sent with the cooktop to small and not fitting in the chamber correctly. Ordering the W11512355 manifold, W11476218 cooktop, 5EA. WPW10559494 bezel, W11579391 burner cap kit, and W10905834 filter. Office to RS.; ordrng 1 W11579391 (Burner cap kit) and 1 W11476218 (Cooktop) and 5 WPW10559494 (Bezel)s and 1 W10905834 (Filter) and 1 W11512355 (Manifold)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Kimo
Job Details: 05/24/2023
Arrived onsite for a DW that has rust in the front panel/door. Upon inspection I found that there was rust under the finish of the steel. I replace the panel and then noticed that the new one also had a defect in it. I am ordering another panel and leaving it to the office to replace. ; ordrng 1 W11116420 (PANEL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Austin, TX 78746
Luis
Job Details: 05/24/2023
"Called tech support per tech support will need to install a temp logger,ordering temp logger; ordrng 1 Templogger (Temp logger)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/24/2023
Arrived on site to test unit for oven giving fan error. Will order new control board and blowers office to reschedule ; ordrng 1 W11448962 (Control board) and 1 W11598200 (Control board) and 2 W11598119 (Blower)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78746
Luis
Job Details: 05/24/2023
"Arrived on site for no ice. Ran diagnostics found loud noise from damper control,E5 error code on icemaker ordering a new icemaker and damper control; ordrng 1 WPW10479155 (Damper control) and 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Killeen, TX 76541
Tyler
Job Details: 05/24/2023
"Arrived on site for washer needing previously diagnosed drain hose. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found unit not draining now and inspected motor. Found drain motor has new hole that looks to have been blown out from the inside of motor. Also found control burnt and not sending power to motor, will need office to reschedule once availability of control harness and drain motor are available. ; ordrng 1 W11399437 (Drain motor) and 1 W11621183 (Control) and 1 W11591637 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2023
"Arrived on site to inspect refrigerator with no power and ice maker and water dispenser not working. Upon further inspection, I found the UI non-responsive. I removed the toeplate and inspected the harness at the bottom left corner of the FC door and found it good. I tested continuity to the harness and found it good. I tested the main control and found it good as well. I am ordering the UI and scheduled return service for 05/29/23. Unit is cooling properly and no water leaks observed during service.; ordrng 1 W11203289 (UI)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Bastrop, TX 78602
Joe Z
Job Details: 05/24/2023
"Arrived on site for ui continuously cycling start up. door is open to be able to access the unit. Upon arrival, inspected unit and display goes from showing Whirlpool, blank screen, the hour glass with do not unplug icons , over and over. Ui is not responding. power cycled unit several times and there is no change. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11600370 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 05/24/2023
Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs. No signs of refrigerant leaks. Last visit was able to engage evap motors. Now FC evap motor not engaging. Recommend replacing FC motor w/ harness. ordrng 1 W11032800 (Evap motor w/ harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78746
Luis
Job Details: 05/24/2023
Arrived on site. Diagnosed a defective freezer led module per service pointer replaced led module all leds working as designed autho S191AQ ; used 1 W11601310 (Led module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Matthew
Job Details: 05/24/2023
Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Matthew
Job Details: 05/24/2023
Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC97ES0ES03
Near Jonestown, TX 78645
Gerry C
Job Details: 05/24/2023
"WOC97ES0ES03 Arrived to instal previously diagnosed parts. I found the door switch safety linkage had been rubbing on the main part of the microwave cavity and replaced the inner door. Further inspection revealed the entire weight of the unit was resting in the front of the cabinet, causing the door mis-alignment and inability to fully actuate the interlock switches. The incorrect alignment also caused wear of the interlock and I removed and replaced. The error was caused by the switches incorrectly timing and cutting off voltage to the inverter. By replacing the switches, the unit heated at every test with no further parts. The incorrect installation was corrected by adding shims to remove the weight off the front of the unit and subsequently, the rear-ward tilt, causing undue stress in the chassis. Operational test good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fischer, TX 78623
Kevin
Job Details: 05/24/2023
"Arrived on site and found dryer is not heating, found airflow meter is showing restricted. Took multiple pictures. Found cut off has failed And terminal block was damaged by installers. after replacing it Dryer is heating normally. Recommended that homeowner not use dryer until bent to the exterior has been cleared/cleaned, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Holland, TX 76534
David Z
Job Details: 05/24/2023
"Arrived on site to follow up on sealed system repair on refrigerator that had lost cooling. Pierced system and found pressure present, no leak indicated. Evacuated system and replaced compressor and dryer. Vaccuumed unit and verified good pressures. Charged unit, but bottle ran out at 33g. Returning 5/25 to add remaining 35g. Unit working as designed once proper charge is achieved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV03
Near Temple, TX 76502
David Z
Job Details: 05/24/2023
"Arrived on site to follow up on refrigerator that wasn't cooling. On arrival found that the unit is cooling, but freezer has never made it to temp or made ice. Found compressor running at proper temps, but unit feels undercharged. Spoke with TG who said his bottle was low and may not have gotten a fully accurate charge. I evacuated and tested the system with nitrogen. Found no pressure loss. Vacuumed and charged the system to mfr specs exactly. Unit should hit temp at this point. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Austin, TX 78722
Joe Z
Job Details: 05/24/2023
Arrived onsite to install previously ordered parts. Replaced control W11629601 and harness w11028053. Test unit by running a quick cycle. Unit is operating as designed. No leaks present at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Joe Z
Job Details: 05/24/2023
Arrived on site for unit filling with water without being turned on. Upon arrival inspected unit and valve is weeping even with power to unit shut off. Need to replace valve. Replaced valve W11175771. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Temple, TX 76502
David Z
Job Details: 05/24/2023
"Arrived on site to replace control, latch and UI to resolve latch issues. Replaced latch and control. Found UI DOA and unusable. Tested unit without it and confirmed proper function. Unit working properly at this time. Repair completed."
We serviced a
LG DRYER
Model DLGx3251w
Near Austin, TX 78751
Matthew
Job Details: 05/24/2023
Arrived onsite for parts drop off. Dropped off parts for customer. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Austin, TX 78745
Matthew
Job Details: 05/24/2023
Arrive onsite to replace cracked cooktop. Replaced class cooktop and tested all burners. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manchaca, TX 78748
Matthew
Job Details: 05/24/2023
"Arrived onsite to replace faulty parts. Replaced friction pads, brackets and stops. Unit is functioning properly. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Austin, TX 78749
Matthew
Job Details: 05/24/2023
"Arrived onsite to replace display per Whirlpool tech line recommendations. Replaced display and tested. Unit is functioning properly, flickering stopped. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the heating components failures, I removed and replaced the magnetron, capacitor, and diode and tested. Unit is operating as designed. Once I had the unit reassembled and mounted back on the wall, I retested and it continues to operate as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Cedar Park, TX 78613
Kimo
Job Details: 05/24/2023
Arrived onsite for a DW that is not draining. Upon arrival I tested the unit and found that the unit would not drain. Upon further inspection I found the the drain hose was clogged. I cleared the clogged from the hose and tested unit again and found that the unit is now operating as designed job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Waco, TX 76705
Jonathan M
Job Details: 05/24/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Check voltage going to the icebox facia and found 12.1 V DC going to the heater. Replaced the facia heater and ice door and tested the unit. The end of the school in an operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to test unit for not operating properly, tested unit found motor buzzing but not engaging, unit has a failed capacitor, stated to customer that unit is out of warranty and only a concession for diagnosis was provided, customer stated that they have extended warranty, advised customer to call extended warranty and schedule service, at this time job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fischer, TX 78623
Kevin
Job Details: 05/24/2023
"Arrived on site and found washer will enter diagnostic cycle but lid lock will not engage, lid lock has already been replaced by previous technician and now replaced control ordered by previous technician. After replacing ran automatic test again and lid lock engaged and completed diagnostic cycle, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Kevin
Job Details: 05/24/2023
"Arrived on site and found customer experiences set time jumping and power loss notifications but oven has always run when bake is set. Set oven to heat and it is working properly, Spoke with tech line and they recommended replacing control board anyway and that customer connect oven to Wi-Fi to receive software updates which may be affecting usage job complete, 7736483914"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/24/2023
"Arrived on site to test unit for RC not cooling. Found evap motor not engaging. Eric owe receiving proper voltage to evap motor connection. Replaced motor, unit now working as designed. Unit not connected to water. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/24/2023
Arrived on site to test unit for door not sealing properly. Found center of FC gasket was not sealing. Filled gap between liner and cabinet with silicone and formed gasket with heat gun. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/24/2023
Arrived on site to test unit for not drying properly. Found error f2e1(hmi stuck button). Replaced console for acting erratic. Ran ventilation test and unit failed. Checked exterior vent and found lint build up. Showed customer on exterior and advised ventilation would need to be cleared out. Also advised against use till cleared to prevent damage to unit components. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2023
Arrrived on site for refrigerator needing previously diagnosed defrost parts. Upon arrival reconfirmed issue and installed heating asm. Reassembled and tested 7nit and found 7nit could defrost in diagnostics. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Killeen, TX 76549
Tyler
Job Details: 05/24/2023
"Arrived on site for washer needing previously diagnosed control, valve, pump, harness, and cap. Upon arrival reconfirmed issue and installed all parts. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Marcos, TX 78666
Kevin
Job Details: 05/24/2023
"Arrived on site and inspected refrigerator and found evaporator is frosted over, found brown wire Is loose in connector, took one picture. After resetting wire confirmed heater operation through diagnostic cycle, took one picture. Recommend ed to homeowner that refrigerator be allowed to defrost over the next two days. After that it should be working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Killeen, TX 76549
Tyler
Job Details: 05/24/2023
"Arrived on site for washer needing cabinet and suspension rebuild. Upon arrival found unit in garage and installed cabinet, rear panel, brace, and rods. Reassembled unit. Double checked tubes, hardware, wiring, and fill tubes and pressure hose to make sure unit wouldnt leak once installed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Berlin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to replace previously diagnosed control, UI and heater with harness assembly, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to replace previously diagnosed top rack, dispenser,stops and front panel, top rack was provided to customer by whirlpool, replaced top rack, stops, dispenser and front panel, tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78757
Scott
Job Details: 05/24/2023
"Arrived on site for washer making a lot of noise . Found a clip from coat handler had gotten under unit making all the noise . Removed belt guard , removed clip . All looked in normal shape . Ran diagnostics all checked normal. No error codes . No water leaks detected at this time . Job complete ."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS00
Near Austin, TX 78746
Scott
Job Details: 05/24/2023
"Arrived on site ,replaced switch harness. Tested burners. All are lighting properly and knobs are lighting up. No gas leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hutto, TX 78634
Vincent
Job Details: 05/24/2023
"Arrived on site to install parts previously diagnosed. Install and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Vincent
Job Details: 05/24/2023
"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz. Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to test unit for not compacting, tested unit found start button mechanism inside controller popped out from housing causing is not to engage, put button back into place and assembled controller, tested, unit is now running as designed, if issue comes back in the future control will need to be replaced, at this time job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hutto, TX 78634
Vincent
Job Details: 05/24/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was while agitating unit would make noises. Tested unit and found the belt stretch out and the cam deformed. I replaced both a re-tested. Unit is now operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2023
"Arrived on site to test unit for gasket not sealing, tested unit found top FC gasket not sealing properly creating moisture above ice maker, used heat gun to mold gasket properly, inspected FC and RC, both gaskets are now sealing properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Kevin
Job Details: 05/24/2023
"Arrived on site and found ice production is good, customer had replaced water filter but it was not in all the way and after they redid it is starting making ice. Confirmed operation by running test 57 and test 45 and both passed, job complete took pictures"
We serviced a
MAYTAG WASHER
Model WTW5005KW0
Near Round Rock, TX 78664
Vincent
Job Details: 05/24/2023
Arrived on site to install parts previously diagnosed. Installed all parts needed and tested unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Briarcliff, TX 78669
Luis
Job Details: 05/24/2023
"Arrived on site for no ice. Ran diagnostics recirculating pump not powering on diagnosed a defective pump,replaced pump ran diagnostics all test passed. ; used 1 W11542867 (Pump) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS0
Near Cedar Park, TX 78613
Kimo
Job Details: 05/24/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found that the unit operates as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Belton, TX 76513
Jonathan M
Job Details: 05/24/2023
"I dont say for a refrigerator thats making a vibrating sound intermittently during operation. Inspected unit and work area. Did confirm the customers complaint and it sounded like it was coming from the evaporator area removed the freezer, evaporator, cover and found the noise not coming from the evaporator motor assembly. Found the noise was being made regardless of whether the evaporator fan was running or not. Pushed on the side of the refrigerator and found the noise stop. Checked all refrigerant lines and found two refrigerant lines touching. I separated the refrigerant lines and tested the unit. Still had slight vibration sounds coming from the unit. Adjusted the feet and found the unit stopping the noise. Did advise the customer on how to adjust his refrigerator in case of unlevel surfaces. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KODE507ESS20
Near Austin, TX 78746
Scott
Job Details: 05/24/2023
Arrived on site for oven not heating . Found unit was in demo mode. Changed mode and ran preheat . Both units are heating properly . Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78746
Scott
Job Details: 05/24/2023
Arrived on site for poor ice production . Ran harvest test . Found IM was hanging up. Replaced ice maker . Ran harvest test and all checked normal. No water leaks detected at this time
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78703
Scott
Job Details: 05/24/2023
"Arrived on site , replaced gearcase,slider ,clutch,stator, rotor, slider ,washplate, spanner nut , and bolt . Ran calibration and wash tests . All checked normal. No water leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78728
Wesley
Job Details: 05/24/2023
Arrived onsite and found unit freezing some vegetation occasionally. Customer unaware of design of vent system resulting in over stuffing and air trapping possibly causing air blockage and freezing back flow. Advised customer on design and how to adjust temp setting based on actual internal temp average. All checks good. Customer will correct and monitor for improvement.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Leonardo
Job Details: 05/24/2023
Arrived on site to test unit for both front burner not igniting correctly. Test unit and adjusted burner heads test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78717
Paul
Job Details: 05/24/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the ice door was not closing and sealing correctly. I replaced the ice door and tested it. The door is sealing properly now. I removed all the ice build up from the FC and all the water from inside the RC. I found a large air gap on the left side of the RC door gasket and a air gap at the top right side of the FC. I heated the gaskets and formed them to seal properly. I used sealant and closed a gap at the top and bottom of the center mullion. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78729
Paul
Job Details: 05/24/2023
Arrived onsite for a dishwasher with the door falling down. I found the friction pads broken. I replaced the pads and the door is working as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Leander, TX 78641
Lou
Job Details: 05/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the center burner valve and burner caps and tested. The unit is operating as designed. Using my liquid gas leak detector, I checked the gas connections and found no leaks. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Leander, TX 78641
Lou
Job Details: 05/24/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped midway through a cycle as the ice tray was upside down. I placed the unit in diagnostics and tested the ice maker in test 120 and it continued to fail. I cycled power to,the u;it and retested and this time the UI display showed E4-multiple errors. I removed and replaced the ice maker and retested in test 120 and the ice maker harvested as designed. I tested the fill tube in test 97 and the tray filled with water. I cycled power to the unit to reset the controls and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI and tested the unit. Unit is operating as designed. I made recommendations for use and care (wrapping food in foil or steam bag and open door fully and sliding food all the way out before opening foil or steam bag). Contacted techline and spoke to Leon and advised of the issue and my repairs from previous diagnosis and my recommendations to the customer. Leon documented info and provided SR#7736482696. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Harker Heights, TX 76548
David Z
Job Details: 05/24/2023
Arrived on site to replace auger motor to resolve locked up motor. Replaced and tested unit. Verified unit working as designed and dispensing ice. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78703
Scott
Job Details: 05/24/2023
Arrived on site replaced conrtol and wire harnes . Ran calibration and diagnostics wash all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Pflugerville, TX 78660
Kimo
Job Details: 05/24/2023
"Arrived onsite for a dryer that is making noise when in use and the door doesnt close properly. Upon inspection I found that the door was sagging a little bit but the hinge itself was not damaged the customer will have to close the door firmly, and the noise was caused by a loose screw in the inside door that I tightened up and then tested the unit and found the unit operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78660
Kimo
Job Details: 05/24/2023
Arrived onsite for a range with a warped warming drawer. Upon arrival I adjusted the drawer and found that is is fitting perfectly now.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details: 05/24/2023
Arrived on site to diagnose microwave not starting cycles. Tested unit after firmly closing door with a cup or water present. Verified unit heating and rotating. Advised builder to make sure door is closed firmly to trigger the interlock in the right side. Unit now working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSH22KGMBWW
Near Georgetown, TX 78633
David Z
Job Details: 05/24/2023
Arrived on site to diagnose refrigerator that had lost cooling in RC. Examined the damper and found it had frozen moisture keeping it sealed. Replaced the damper and sealed with silicon instead of permagum. Verified good seal. Replaced part under parts warranty. No charge. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78734
Luis
Job Details: 05/24/2023
"Arrived on site. Ice not freezing and soft ice cream,checked evaporator sections no dye found removed compressor cover found dye at manufacture weld joints in drier,replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 4 no traces of dye or leak at 4-4 or 4-5 test"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78746
Luis
Job Details: 05/24/2023
"Arrived on site for a defective drain pump. Removed unit from enclosure found water has been dripping from supply line uploaded picture informed customer to have line replaced,tightened connections at water line no visible leaks. Installed a new drain pump ran water through pump water drained no leaks at tubing or connections ran diagnostics all test passed."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 05/24/2023
Arrived on site for dryer burning and not turning drum. Upon arrival confirm3d issue and found motor getting power but locking up. Called safety team and reported findings Sr#7736452178. Replaced motor and reassembled and tested unit. Found dryer working as designed without any burning smell or other failures. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/24/2023
Arrived on site to replace wheels. Replaced wheels test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
David Z
Job Details: 05/24/2023
"Arrived on site to follow up on dishwasher trupping breaker. On arrival found breaker flipped. I reset and checked errors. Found F9E1, F7E1, F10E2, F8E2. Unit would not do anything except drain at first. After several resets the unit finally starting filling. Wash motor would not run again. Swapped controls to test and still found no wash motor engagement. Advised customer we need to replace the wash motor due to electrical issues. Customer does not want to move forward with any other repairs on the unit and will replace. Customer request office to follow up with them. CAll complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/24/2023
KOCE500ESS22 Arrived to instal previously diagnosed and ordered part. I removed and replaced the outer oven door and tested. Operational test good.
We serviced a
JENN-AIR RANGE
Model JDRP648HM01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/24/2023
JDRP648HM01 Arrived to drop off part. I gave the customer the part and did not access the unit.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Leander, TX 78645
Maurice R
Job Details: 05/24/2023
"Arrived onsite for oven with error F9E0. On arrival I went and flipped the breaker off for 1 minute, went inside and the unit was backup and running. I asked the customer if this happened during one of the storms. They said yes. I informed them that 90% of time that error shows up when power drops and comes right back on like during a thunderstorm."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Point Venture, TX 78645
Maurice R
Job Details: 05/24/2023
"Arrived onsite for refrigerator not dispensing water. On inspection I pulled the filter out and the water started to work, i reinstalled the filter and the water was not working again. I called the home owner to let them know what I had found left VM."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Maurice R
Job Details: 05/24/2023
"Arrived onsite for refrigerator not cooling. The unit was not plugged in and it was in the shop, I plugged it in and the compressor came on. The unit started cooling and I found there a lot of water in the drain pan. It looks like the unit had been froze up and defrosted you could tell by all the water in the drain pan. The unit was cooling, it was down to 40? when I left. I found there was a gap between the RC liner and the frame, I sealed the gap."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Maurice R
Job Details: 05/24/2023
Arrived onsite for DW ui not working properly. On inspection the tough and normal buttons were not working. I checked the polarity of the unit at the junction box and everything was good. I replaced the control and ui at the same time. The tough and normal button are working now. The issue is that from previous tech have changed the control and the ui to try in fix the issue and the ui last about 2 weeks before the issue comes back. Not sure the other tech switched the control and the ui at the same time. If they did there is a deeper problem. The unit is only a few months old. Called and talked with TJ to see if there was a solution for this issue. He said there are no known issues at this time with parts we were installing. No water leaks detected during service
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near Leander, TX 78641
Maurice R
Job Details: 05/24/2023
Arrived onsite for vent hood light not staying on. On inspection the button when pushed did latch on due to the switch being to far back. Gain access to the switch and 1 of the screws were lose allowing the button to move back when push on I tighten the screw and reassembled the unit. It is working as designed now. The lights stay on.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/24/2023
"Arrived onsite for dishwasher not working. On inspection found error F4E3. The error is motor failure, ran the unit in diagnostics mode and the motor never came on. Installed a new motor and retested, the unit is operating as designed. No warranty leaks detected during service."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78704
Matthew
Job Details: 05/24/2023
Arrived onsite for damaged panels. Replaced damaged compressor compartment cover and front panel. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Austin, TX 78704
Matthew
Job Details: 05/24/2023
Unit A. Arrived onsite for unit not latching and not starting a cycle. Inspected and found failed strike. Replaced strike. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Smithville, TX 78957
Joe Z
Job Details: 05/24/2023
Arrived on site to install previously ordered part. Replaced water valve. Test unit and is now operating as designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78704
Matthew
Job Details: 05/24/2023
Arrived onsite for unit not making ice. Upon arrival inspected unit. Ran test 96 and confirmed valve is functioning but no water to ice tray. Ice maker motor is cycling properly. Tested and found failed fill tube heater. Replaced and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Niederwald, TX 78640
Kevin
Job Details: 05/24/2023
"Arrived on site and found no ice production, found freezer temperature it is showing 13? removed evaporator cover and found Frost pattern is good but there is ice on the left-hand side of evaporator blocking airflow to icemaker, took pictures. Used steamer to remove ice buildup and requested the customer continue to monitor for correct operation of the next several days, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2430LL00
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/24/2023
Arrived on site to test unit for no power. Found unit receiving proper voltage. Found console not connected. Secured connections and installed zip ties to ensure connection doesnt pop out of place. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
Arrived onsite for a wall oven the has no power. Upon inspection I found that they was no power going into the unit at all I checked the that breaker was not tripped I found that it was not but I reset it anyway and tested again and tested l1 and l2 and found no power still. I advised the customer to check the oven circuit.
We serviced a
GE REFRIGERATOR
Model PSB42LSRBBV
Near Georgetown, TX 78633
Lou
Job Details: 05/23/2023
"Arrived on site to,install previously diagnosed and ordered parts. Due to the compressor failure, I led and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 8.11oz of R134a refrigerant and monitored pressures. Pressures held good and unit is beginning to cool. No water leaks observed during service, job completed. I recommended they allow the unit to cool for 48 hours before placing items back inside."
We serviced a
MAYTAG DRYER
Model MED6000AW0
Near Belton, TX 76513
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose dryer that is not heating at all. Examined unit and found the heating element ruptured. Provided estimate for new heating element. Replaced heater and vacuumed unit out. Tested unit and confirmed proper function. Customer advised they need to clean the vent to prevent any more issues, large lint buildup was present. Repair completed."
We serviced a
KENMORE WASHER
Model 110.2125211
Near Georgetown, TX 78626
Lou
Job Details: 05/23/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, cam and belt failures, I removed and replaced the mentioned parts and calibrated. Tested the unit and found the actuator has failed as well. I removed and replaced the actuator and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78749
Luis
Job Details: 05/23/2023
"Arrived on site. Replaced deli harness,replaced freezer evaporator fan motor that includes defrost thermistors,powered unit on ran diagnostics all test passed deli ui working as designed.