Arrived on site to diagnose a refrigerator that is leaking from rc. Found rc evap drain frozen over and thawed drain. All is working properly at this time and no leaks were found after service was performed.

"Arrived on site for dryer having long dry times. Customer stated that failure occurred after having roof replaced and venting has been cleaned by Venttex. Inspected unit and work area. Performed air flow test and found red light, bad air flow. Removed vent and tested, found green light for good air flow. Reinstalled vent and tested again and found restriction in air flow through venting. Spoke with customer on air flow. Unit is operating as designed.

Arrived on site to install previously diagnosed interlock switches to resolve microwave popping breakers. Replaced all 3 interlock switches and tested. Found unit running properly. Tested with a cup of water and verified unit heating. Call complete.

Arrived onsite for previously diagnosed parts. Upon arrival found hinges both tested good with resistance. Found unit interlock assembly switches not making proper contact unless forced. Ordering interlocks as well as cavity light.; ordrng 2 W11033422 (Interlocks)s and 1 W10795595 (Light cavity)

"Arrived on site for a washing machine not spinning, washing, nor draining intermittently. Upon further inspection I found the actuator had come off the cam. Per service pointer W11531483 we will need to replace the actuator. I temporarily fixed the issue and put the unit into diagnostics mode. I found stored error codes F7E6 for motor fault. I cleared the error codes and ran a test cycle. I found the test cycle ran through as designed. I then individually activated the spin and agitate. I found both working as designed. I am ordering the actuator and office will need to reschedule. ; ordrng 1 W10913953 (Actuator)"

called Techline and spoke with Anthony. Unit is not heat cycling, will heat for the first cycle but wont continue to heat, replaced the cycling thermostat. Symptom unchanged, however unit operates as designed when pulled out from the wall with a straight air vent attached. Advised Maintenence in the event of ongoing symptom, vent must be shortened and straight as possible and duct must be free of debris and other blockage."

"Arrived on site to inspect unit for not allowing water through unit, upon inspection found the unit did allow some water through but not enough, replaced valve and found the unit still did not receive enough water, I tested pressures at the wall and saw the hot at about 120 and cold at 50-60. Customer will correct as well. Complete"

Arrived on site for a range leaking gas. Upon arrival the customer stated he had a plumber checking on a major gas leak on his dryer. During this he checked his range and he found a minor leak in the range. I used my leak finder and could not detect any leak and could not smell any gas coming from the unit. I found the unit working as designed.

"Arrived on site and inspected ice maker water filling issues. Confirmed the complaint and found he heater mounted on top of the ice maker was defective. Removed and replaced it and confirmed the valve was working. Reassembled and unit tested as designed and filled the ice maker without any issues. Customer satisfied, JOB COMPLETE"

Arrived on site and inspected double wall oven with ribbon not connected and latch not engaged errors. Customer advised he recently had a local company come out and send the board off to be rebuilt. When the unit came back the ribbon connections was damaged not allowing it to communicate with the main control.

"Arrived on site for customer complaint of unit not making ice, found faulty ice maker, the arm bar was stuck in the up position so the control was reading ice bucket full when empty. I replaced ice maker, unit tested good."

Arrived on site to diagnose a refrigerator that is leaking. Found rc evap drain frozen over and icebox adapter dripping down back wall. Adapter will need to be replaced and drain inspected for possible clog to complete repair.. ; ordrng 1 W11126056 (Adapter) and 1 CLOnly (CL Only)

"Arrived on site and inspected refrigerator and found fresh food section is 51?, freezer is 14? inspected freezer evaporator and found remnants of evaporator being frozen over. Ran test three and evaporator motor is getting voltage but not moving tapped evaporator motor fan blade and it began spinning.Exiting diagnostic and tried test 3 two more times and it worked each time. Recommended that homeowner completely defrost refrigerator to remove all ice buildup, collected service fee, job complete"

Arrived on site to test unit for unit not draining. Test unit and found disposal still had knock out in. Removed knock out test unit and unit test good job complete.

Arrived on site to install previously diagnosed part. Upon arrival customer stated the ice maker started producing ice last night. Went ahead and removed ice maker and installed new ice maker to be 100%. Customer showed me the right side RC door gasket was torn. Stated she was supposed to get a new one today with the ice maker. I only arrived with the ice maker. Ordering new right side RC door gasket W11456679 to return and complete the repair. ; ordrng 1 W11456679 (Door gasket)

Arrived on site for NOISE IS COMING MOST OF THE TIME AT NIGHT GRINDING SOUND - FREEZING FOOD IN FRDIGE - NO ICE BUILD UP. Took temps and fridge was cooling as designed. No frost build up over evaporator cover. Placed in diagnostics and all checked good. Fans running strong and compressor kicked on as designed. Placed in a short defrost and I could hear the evaporator coils breaking up frost and water sizzle. Removed kick plate and found heavy build up of dust over condenser coils. Used vacuum to remove the dust. This should help the fridge run more efficiently. Didnt see any items in fridge frozen. Nice frost pattern over evaporator coils. Ask customer to get a video of the grinding noise if they happen to hear it again in the future. Job completed.

"Arrived on site to install previously diagnosed parts. Removed gear case, splutch, and belt. Installed new gear case, splutch kit, and belt. Cleaned motor and dust cover of soiled grease. Ran calibration for new components. Placed in auto diagnostics and washer is running as designed. No leaks detected. Job completed."

Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper unusually loud and replaced damper. All is working properly at this time and no leaks were found at time of service.

Arrived on site to test unit for no water in unit and control board not responding. Test unit and found unit trying to get water in then it stops. Ordering new valve fill and control board office to reschedule. ; ordrng 1 W11407411 (Inlet water) and 1 W11410066 (Control board)

Arrived on site to diagnose a dishwasher that is not filling with water. Found water valve not wired. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for a refrigerator with freezer getting ice build up. Upon arrival the customer stated he was getting some ice build up or icicles around the door and sometimes a little water puddle under the FC door. I found the customer had previously stored something in the FC that was a little to big, and had bags of frozen food in the pizza box area on the FC door. I advised the customer that these could of caused air leaks and typically that is what creates the frost or icicles by the door. Upon further inspection I found no gaps in the gasket. I checked temps and found the FC 6?F after being opened for a little bit. I also found the fan working as designed and no ice build up at the back of the FC. I found the unit working as designed. No leaks observed at the time of service

"Arrived onsite for dishwasher no power. Upon inspection I found 120VAC at the junction box to the main control. I accessed the control and found the LED solid wether I close or open the door it remains solid. I replaced the main control and latch but the unit still remained in the same state. I found the face of the UI falling off so I removed it to try and re secure it will not secure to the UI/outer door. I am ordering the UI face, UI and latch harness for return visit.; ordrng 1 WD21X24900 (Control) and 1 WD34X22265 (UI cover) and 1 WD21X21690 (Harness) and 1 WD21X21691 (Harness DC)"

"Arrived on site for customer complaint of filter not working, I installed filter, unit tested good.

Arrived on site to test unit for unit not coming on. Found unit giving error codes of no heat or sump and motor not working. Reset board test unit and unit test good job complete.

Arrived on site for refrigerator not dispensing ice or water. Inspected unit and work area. Tested dispenser operation and found auger motor and note valve not activating. Tested paddle switches and found good. Measured voltage to main control with dispenser activated and found failed control; ordrng 1 W11043763 (CONTROL) and 1 W11542754 (UI)

"Arrived onsite to inspect unit for not cooling, upon inspection found the compressor ran for a while on 8amps then dropped to .6 amps. Them kicked out and on, tested start relay and found no issues.

(Tw) On-site to install previously diagnosed parts. Replaced trap and new hinge springs. Unit functioning as designed. No leaks while onsite. Call complete

"Arrived onsite and replaced the mag, cap and diode together. Unit is now operating as designed. All checks good."

"Arrived on site and inspected Dryer and Found it is rattling, disassembled dryer and found rattling is coming from motor, or motor mount. Added sound material in between and this did not correct issue. Spoke with techline and they recommended replacing Motor and Mount. 7731094322. Also gave Customer Wi-Fi support number 1-866-333-4591; ordrng 1 W11481730 (Motor bracket) and 1 W11086656 (Motor) and 1 WPW10211911 (Housing) and 1 WP697772 (Wheel) and 10 W11113654 (Sound pads)s"

"(Tw) On-site for fridge not cooling properly. Found temp at 50 degrees and found ice build up on evap cover. Removed evap cover and found evap completely covered in ice. Heating element 35ohms, checked and found continuity of thermal fuses across harness. Replaced thermistor. Ordering control. Office to reschedule due to part availability. ; ordrng 1 W11496881 (Control)"

"Arrived on site for washer leaking. Upon arrival found unit had no error codes. Upon further inspection I found u it had no leaks around, in, or surrounding the under carriage of unit. After running a tests cycle found a small leak coming from underneath door seal between door and boot seal. Was able to replace the door seal and reassembled and tested unit. Found unit no longer had any leaks and functioning as designed call complete."

"(CH) Arrived on site for dryer not spinning. Upon arrival tested unit and confirmed the issue. Upon further inspection found shaft of the motor where belt connects was broken off. Replaced the motor, blower, and repair kit. Reassembled and tested unit to find it functioning as intended. Call complete."

(CH) Arrived on site for food freezing in RC. Upon arrival checked temps in rc and found them at 27 when unit was set to 38 degrees.upon further testing I was able to find the damper stuck in the open position. Damper motor wasnt shutting during diagnostics or normal operation. Checked and found voltage to damper functioning. Also found dampener seal still intact and functioning. Replaced damper and reassembled unit. After reassembly tested the unit and found it is working as designed. Informed customer to give unit at least 24 hrs to re-stabilize temps. Call complete

Arrived on site for dishwash not allowing motor to function. Upon arrival found motor fault code. Unit would fill and drain as designed though. We replaced sump/motor assembly and reassembled and tested unit. Found no leaks during repairs and unit fully agitating after fill cycle as designed. Call complete

"(Tw) On-site for IM producing thin ice while set to max thickness. Ice dropped within 5 min of arrival. Thickness of ice was thin on evaporator. Let unit run normal cycle. Unit would flush, reservoir fill level looked good, recirculation pump cycled, even ice build up on evap, heating grid powered on. Found ice maker short cycling during recirculation under normal operation. Replaced control and recirculation harness with thermistor. Ran diag cycle, unit functioning as designed. Call complete. ; ordrng 1 W11034363 (Control)"

Arrived on site and inspected washer with water pooling underneath the unit. Confirmed the complaint and found water stains directly underneath the load and go dispenser at the bottom of unit. Found customer loaded the load and go system 3 years ago but has never used the option. The pooling water had the stored detergent in it. I also raised the front leveling feet to prevent and further leaks. JOB COMPLETE

(CH) Arrived on site for center of front right burner not coming on. Upon arrival confirmed complaint and inspected element and found proper voltage from infinite switch. Found element and wiring both burnt. Was able to replace element and repair wiring. Reassembled and tested unit to find it operating as intended. Call complete.

"Arrived on site and inspected ice machine not producing ice. Confirmed the complaint and ran a new cycle and the unit filled, made ice, dropped the ice on the grid cutter, but due to the warped unit the ice that made melts because of the noticeable gaps and dents on and around the unit as if it were dropped. I also did a video call so ADRIAN could document the units damages.

Onsite for cooktop front right and center burners not working correctly. Both dual burners would only ignite the center flame. C/S installer had switched out orifices. Found orifices on both burners had been flipped causing only center flame to ignite and causing flame to be very large. Took out and installed orifices to correct location and adjusted flame sizes. Unit functioning as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not draining properly, the customer requested that an external drain pump be installed. I installed the drain pump and tested and unit is operating & draining as designed. No water leaks observed during service, job completed."

Arrived on site for oven vent fallen off. We inspected the unit and work. We found the handle trim pieces broken and no longer accepting the mounting screws. We found the left and right trim pieces broken and no longer holding the glass piece in place. I call safety amid they stated they are covering the parts as well. We need to order the left and right trim pieces and the mounting screws for the trim. ; ordrng 2 WPW10200660 (Screw)s and 1 W10761018 (Trim) and 1 W10761014 (Trim)

"Arrived back on site to install previously ordered parts. Removed and replaced the valve switch and latch. Reassembled and unit tested as designed and didnt shut off after 3 minutes. Customer satisfied, JOB COMPLETE."

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the element with some large rusted spots on it. I placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed. Customer advised that they have a water softener system. Also found that the friction pads were worn off the hinges. Due to the rust on the element, I am ordering the element, friction pads and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W10518394 (Element) and 4 WP8268961 (Friction sleeve)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for Surface Burner(s) Sparking or Clicking - Gas and Dual Fuel Range. Found all cooktop burners igniting as designed. Customer informed me that it was the bake igniter that was continuously clicking and not igniting. Ran preheat bake at 350 and igniter was not clicking consistently. Removed drawer and found igniter harness not connected fully to the igniter. Connected the harness wire to fully seat on the igniter. Tested bake and ignited on first click. Tested broil and it too ignited as designed. Job completed.

"Arrived on site to inspect refrigerator freezer door not staying closed. Upon further inspection, I found the customer had a box in front of the FC door to keep it closed. I removed the box and the left side of the door opened approximately 1/2 inch. I removed the food contents and removed the door and found the rails were gunked up with old lubricant. Also found some of the bearings were missing. I removed and replaced both side rails/slides and reassembled the FC section and tested the door opening/closing and it is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."

Arrived on site and inspected dryer heating issues. Confirmed the complaint and r&r the cutoff. Reassembled and unit tested as designed. Customer did advise the complex has been having power surge issues.JOB COMPLETE

"Arrived onsite for unit having damage to the left side of the unit, and bottom drawer is out of alignment and the flames may be too hi. Looked at the bottom drawer. Saw that it was not sitting correctly. Re aligned the bottom drawer. No issues with the drawer. Checked the flames on low and was able to bring down the flame a bit, let customer know that if I bring it down too much the flame may blow out. Called tech line to confirm parts replacement. Said go ahead and order the left side panel to replace. spoke to drew and got sr#773109326. Rescheduled with customer. ; ordrng 1 WPW10162245 (panel-side)"

Arrived onsite for unit with gapping in the humidity drawers. Drawer gapping as designed between shelf and drawer lip. Advised customer on design and tolerances. All checks good. Unit is operating as designed.

"Arrived on site for no cool. Checked evaporator compartment no traces of dye,checked compressor compartment found traces of dye inside liner called tech support ran video chat

"(Tw) Onsite for microwave vent fan not turning on. Disassembled unit, found a connector disconnected from vent fan capacitor. Attached connector, tested unit, vent fan now functioning properly. Unit functioning as designed. Call complete."

"Arrived on site and inspected refrigerator and found Icemaker is not working and evaporator drain in freezer is frozen over, there is ice buildup on the bottom of the freezer, the new drain tube per service pointer W10632338E is needed to correct this issue, replaced icemaker and cycled it to ensure it is working properly and it filled properly.; ordrng 1 W10619951 (Drain hose)"

Arrived on site to test unit for unit turning off when you run unit. Test unit and found bad control board. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)

Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Pump)

"Arrived on site for no ice . Found door harness broken . Ran resistance on fill heater , got 6.98 ohm. No water leaks detected at time of service. Ordering freezer door . ; ordrng 1 LW11026425 (FZ door ss)"

Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the compressor starting but only pulling .058A. Spoke to PR and was advised the unit had lost all of its charge. Ordering sealed system parts including the evaporator and office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least two if not three hours. Hours.; ordrng 1 NITROGEN and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11407409 (COMPRESSOR ) and 1 W11490399 (DRIER)

"Arrived on site for F2 E1 - Combination Wall Oven - PRE-ID User Interface or Keypad. Placed in diagnostics and F2E1, F2E0, keypad stuck / disconnected errors. Cleared error codes. Removed UI and temp sensor and inspected. Installed new UI and temp sensor. Ran oven and tested microwave. Both ran without error.

"Arrived on site replaced interlock switch is closing better , but will need outer door due to slight bend on right side .

"Arrived onsite for unit not filling with water. Tested the unit. Water was not dispensing through the filter or anywhere. Changed out the single valve. Also noticed that the fill hose from the wall side, that the seal ring was ripped and could play a part in blockage of water. Called tech line. Said the fill hose may need to be replaced at this point. Spoke with Dustin got sr#7731085760. Spoke with PR and found further that the diode in the wire harness for the valves was bad and not sending 120v to the valve. Ordered harness and rescheduled with customer. ; ordrng 1 W10633276 (harns-wire)"

"Arrived on site and inspected refrigerator and found ice production has stopped and icemaker is in the twisted position. Removed ice bin and disconnected icemaker and after reconnecting it it began cycling properly. Ran test 120 to confirm Icemaker motor is harvesting properly and ran test 97 to ensure it is filling properly, job complete.

Arrived on site and sound customer has videos of washer during the spin cycle. All noises are normal. inspected washer Running all functions manually and then in calibration. Explained to customer again that all noises are normal for this model.. SR 7730986791

Arrived on site to test unit for unit not working correctly. Test unit and found wash motor not getting water to top rack. Will need new sump and motor

"Arrived on site to inspect microwave with no power, but the oven is working. Upon further inspection, I found he microwave control display blank and the oven display operating. I pulled the unit from the cabinets and removed the microwave cover and found the safety thermostat harness shorted. Traced the wiring to the fuse and filter board. Tested the fuse and it was bad and found a burn spot on the filter board where the fuse sits. Tested the switches and all are within range. Using a fuse from my van stock (W10138793), I installed the fuse and tested the microwave. Unit is operating as designed. Advised customer that should the fuse go bad again, the safety thermistor, fuse, and filter board will need to be replaced with the possibility of all 3 switches being replaced as well. Job completed.; ordrng 1 WB24X10025 (Range thermostat)"

"Arrived on site and inspected dryer with excessive condensation inside of the unit. Confirmed the complaint and was told by the customer he feels the dryer ventilation system is tied into the AC unit because when the AC is on the unit has condensation, but when its off the unit is fine. I tested the unit and it tested properly. The customer disconnected the dryer from the ventilation system and taped the vent off and will vent into the room until his home builder checks the system

"Arrived on site for oven combo key pad failure reoccurred. Inspected unit and work area. Verified failure and found bake, clock and 3 keys not responding. Found failure is with UI.

"Arrived on site for customer complaint of dryer not powering on, found power supply issue, 120v on on leg, 43v on the other to neutral and 79 across both legs.

Arrived on job for complaints of washer leaking from front. Gasket has some mold and pet hair.

Arrived onsite for microwave not responding. Upon inspection found failed Thermal fuse . Need to order and replace. Office to reschedule. ; ordrng 1 WB27X11138 (microwave fuse)

Arrived onsite for unit not cooling/freezing at all and lights out in the refrigerator and freezer. Opened up the unit and the unit was not cold or freezing. Found that the module in the freezer is out and mostly the issue for the top lights nor working. Looked at the unit for not cooling/freezing. Felt the compressor was hot. Spoke with SW and found that the compressor is no good. Needs a sealed system. ; ordrng 2 W10695459 (module)s and 1 W10832994 (compressor) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)

Arrived on site to test unit for vent releasing steam. Found vent working as designed and steam getting between unit and counter top. Unit working as designed.

"Arrived on site to inspect unit for a broken glass piece, upon inspection found the inner glass packet was broken. Ordering correct part. Office to reschedule ; ordrng 1 W10347596 (door glass)"

Arrived on site to test unit for no power. Test outlet and outlet giving 120v. Test curse and fuse test good checked cavity sensor and cavity sensor test good. Found bad control board will order new board office to reschedule. ; ordrng 1 W11342846 (Control board) and 1 W11333816 (Display board)

"Arrived on site to install previously diagnosed part. Found front panel and kick plate already removed. Reached out to office and Tommy confirmed he reassembled the dishwasher before he left. Removed wash motor and installed new wash motor. Ran through normal cycle and dishwasher is washing as designed. Could not get the front panel secured, but was able to re secure the kick plate. No leaks detected.

"Arrived on site and inspected Dryer Inc Found at this time dryer is not making any excessive noise while running, dryer is heating properly and no repair is required at this time, job complete"

"Arrived on site for customer complaint of unit leaking and keurig not filling with enough water, found defrost drain line was clogged and keurig pins were clogged. I defrosted drain line and cleaned keurig cup housing. Unit tested good."

Arrived on site to test unit for left front and rear burner not going to low. Found valve not adjusting will order new valve and burner caps office to reschedule. ; ordrng 1 W10594392 (LF valve) and 1 W11256503 (Valve) and 1 W10819916 (Burner caps)

"Arrived on site for customer complaint of long dry times, I used vent tester, found weak air flow, instructed customer to have vent cleaned."

Arrived onsite and found some condensation at the top of the mullion separating fridge and freezer on the outside facing the room. No humidity settings on this unit. Ordering silicone to close liner gap. All else appears in good order.Office to reschedule.; ordrng 1 WP482338 (White silicone)

"Arrived on site for refrigerator developing water in the bottom of our RC. Inspected unit and work area. Found drain pan at fault and shim did not correct issue. Service and labor CB, evaporator drain pan ; ordrng 1 W11457241 (EVAPORATOR )"

"Arrived on site to install previously diagnosed and ordered parts. Due to the front panel being warped and the inner door panel being warped and not sealing properly, I removed and replaced the front panel, inner door panel, door gasket, strike and catch and recommended that the customer allow the glue to dry for 24 hours before using the unit and had them sign for their receipt. No lint observed during service, job completed."

"(Tw) Onsite for fridge not freezing in FC and not making ice. Found FC barely cool and RC above proper temp. No ice build up and no frost pattern present on either evaporator. Compressor very hot to touch and drawing 2.02A. Needs SS repair. Ordering compressor, RC and FC evap, RC evap housing, access valve, UV drier, RC evap cover. Office to reschedule. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (RC evap cover) and 1 SSrepair (SS repair)"

Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)

"Arrived on site to inspect washer lid lock not working. Upon further inspection, customer advised that when they start the wash cycle, the display says add garment and they get confused. I demonstrated to the customer how the unit operates and what they should do before pressing start as far as the settings work. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing the unit and it is operating as designed. I made recommendations for use & care as well as detergent use as the customer has a water softener system. Explained one more time on how the unit operates. No water leaks observed during service, job completed."

"Arrived on site for customer complaint that the lid wont close and unit wont wash. Upon further inspection, I found the lid in the closed position but gapped approximately 1/2 inch from the top panel. I removed the console and inspected the hinges and found when the lid pops back up the 1/2 inch, the hinges dont move. I contacted techline and spoke to Sterling and advised of the complaint and my findings. Sterling advised to replace the hinges and inspect the lid to make sure its not warped. He provided SR#7731088956. Customer advised that the display shows 1 minute at the end of the cycle and nothing is happening with the unit. She advised that it will stay at 1 minute for days unless she turns the unit off. I am ordering the main control, both hinges and the lid. Office to schedule return service. Customer advised that they wanted the unit replaced. I advised the customer that only Whirlpool can authorize that and provided her with the SR number and recommended that they contact customer service. No water leaks observed during service.; ordrng 1 W11543997 (Main control) and 1 W11413336 (Lid assembly) and 1 W11128306 (Right hinge) and 1 W11128305 (Left hinge)"

"Arrived onsite for refrigerator not making ice. Upon arrival found fill tube frozen at the tip. Unit was in the middle of a harvest. Did complete turn and tried filling but wouldn?t do to frozen tip. Put unit in diagnostics and ran fill tube heater test. Ice thawed and ran fill, unit did fill tray. Called tech line for assistance. Ran resistance readings on heater and got a good reading. Ran voltage test and recorded 12.25 vdc. Tech recommended replacing fill tube due to potential faulty internal wiring. SR#7731087450. Job complete"

"(Tw) Onsite for dryer tripping breaker multiple times. Heating element 10ohms, thermal fuse and outlet thermostat had continuity, L1-L2 250V, L1-N 125v, L2-N 125v at terminal block. Unit had lent covering entire bottom and some covering top of heating element. Turned on high heat cycle, unit ran with no issues and didnt trip breaker. Found no evidence of any burnt or grounded out wires. Found vent hose slightly restricted due to unit being close to wall. Moved unit out from wall to allow proper air flow. Advised customer to get a vent cleaning done to allow for proper air flow so the unit doesnt overheat. Unit functioning as designed. Call complete"

"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.

"Arrived on site for customer complaint of drawer not level, and damaged. Found shelf wasnt sitting flush, I adjusted shelf, but there is a scratch on the glass shelf. Ordering shelf. ; ordrng 1 WPW10556313 (Shelf) and 1 Cnote (Ship to customer)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to remove and receive the main control and UI control.

"Arrived onsite and found unit operating properly, however due to prior reports of intermittent complete defrost every few weeks replaced main control. Unit is now operating as designed."

"Arrived on site for customer complaint of of unit not cooling, found sealed system leak, frost pattern was about half way down on evaporator. ordrng 1 12002041 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler)"

"Arrived on site for customer complaint of unit not cooling found failed fan motor, ordering fan motor, also found broken harness for pantry UI, ; ordrng 1 W11087438 (RC fan motor)"

"Arrived on site for a cooktop leaking gas. Upon arrival the customer stated that he has had plumbers come out twice to check pressures and for leaks. They did not find any leaks on the lines themselves. The customer also stated that you would have to use several burners at once to smell the leak, and even sometimes the pressure under their cabinets would cause the door to crack open. They stated depending on which burners they use it may even leak from the top. I gained access to the bottom and used my leak detector while running the burners on the line and regulator. I found no leaks. However, I could smell gas. I continued to run the right two and middle burners and could smell gas seeping out of the front left burner. I used my leak detector their and still found no bubbles forming. I gained access to the manifold, tubings, and orifice holders. I found major corrosion on the middle orifice holder and its tubing from the manifold. This may be where the leak is coming from. I called techline and spoke to Joel and received SR# 7731084149. Joel advised to replace the orifice holder, tubing, and manifold. Ordering parts and will return with the manifold to complete the repair. Office to reschedule. I advised the customer to keep the gas off unit next service. ; ordrng 1 WPW10639175 (Center Orifice Holder) and 1 W10545801 (Center Burner Main Tubing) and 1 W10545800 (Center Burner Simmer Tubing)"

Arrived on site and inspected refrigerator and found ice is not dispensing. Removed ice bin and found motor is making noise but shaft and coupler are not moving. Dispenser motor assembly will need to be rebuilt.; ordrng 1 WP2220458 (Coupling) and 1 WP2198607 (Spring) and 1 WP2188917 (Shaft) and 1 W11170227 (Motor)

Arrived on site for a refrigerator with a water dispenser leaking. Upon arrival the customer stated it generally has small droplets coming from it all day. I found the customer has hard water and advised the customer this could of created the issue. I installed a new filter head and valve to stop the drip. I informed them that with hard water this could occur again. I also found they have a new filter in it and the unit did not do this with their prior filter. I advised them if the unit continues to drip they may want to replace the filter too. Unit is working as designed. No leaks observed at the end of service.

"Arrived on site for a range that was getting a F3E0 error code. Upon arrival the F3E0 error code for shorted sensor was flashing on the UI. I cleared the error code and put the unit into diagnostic mode. I found the diagnostics mode was reading no temp, indicating a sensor error. I gained access to the back of the unit and ohmd out the outlet, both elements, and the fuse. All read good. I then ohmd out the sensor and got 1k ohmd which is within range. I also ohmd out the harness and found it good. Once I plugged the unit back in it started working and I was actually able to preheat it. This indicates an intermittent faulty control. I will order the control to finish repair. Returning with sensor as well to install just in case. Office to reschedule. ; ordrng 1 W11528352 (Control)"

Arrived onsite for door handle being damaged. Saw that the handle had been broken off. Replaced handle. No issues at this time. Job complete