Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Check for leak in the shoes. Found leaking coming from Bearing. Will need bearing kit, tool and rotor to repair unit. Allowed two hrs. Officer reschedule; ordrng 1 280146 (rotor) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 BEARINGTOOL (BEARING TOOL ) and 1 CNOTES (CNOTES ) and 1 W10435302 (bearing)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Check for leak in the shoes. Found leaking coming from Bearing. Will need bearing kit, tool and rotor to repair unit. Allowed two hrs. Officer reschedule; ordrng 1 280146 (rotor) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 BEARINGTOOL (BEARING TOOL ) and 1 CNOTES (CNOTES ) and 1 W10435302 (bearing)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Check for leak in the shoes. Found leaking coming from Bearing. Will need bearing kit, tool and rotor to repair unit. Allowed two hrs. Officer reschedule; ordrng 1 280146 (rotor) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 BEARINGTOOL (BEARING TOOL ) and 1 CNOTES (CNOTES ) and 1 W10435302 (bearing)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
OVEN KITCHENAID KODE300ESS04 Arrived on site. Checked for noise issues. Couldn’t duplicate noise from oven at this time. Called tech-support and they wanted me to verify convection fan. Checked convection fan and blade and make sure everything was secure correctIy. Instructed customer on noise and they Will get with customer care for resolution.File#7723556176
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
OVEN KITCHENAID KODE300ESS04 Arrived on site. Checked for noise issues. Couldn’t duplicate noise from oven at this time. Called tech-support and they wanted me to verify convection fan. Checked convection fan and blade and make sure everything was secure correctIy. Instructed customer on noise and they Will get with customer care for resolution.File#7723556176
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
OVEN KITCHENAID KODE300ESS04 Arrived on site. Checked for noise issues. Couldn’t duplicate noise from oven at this time. Called tech-support and they wanted me to verify convection fan. Checked convection fan and blade and make sure everything was secure correctIy. Instructed customer on noise and they Will get with customer care for resolution.File#7723556176
Near Austin, TX 78733
Paul
Job Details: 11/29/2018
WASHER WHIRLPOOL WFW95HEXW1 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the cam, lever, and dispenser motor on the dispenser. I installed the new upper wire harness. I tested the machine in diagnostics and found the unit working as designed but the vent hose is loosening up and not staying tight so this will cause the same problem to happen again if it’s not replaced. ordrng 1 WPW10568614 (HOSE)"
Near Burnet, TX 78611
Thomas L.
Job Details: 11/29/2018
COOKTOP WHIRLPOOL W5CE3625AB00 Arrived on site to replace chipped cooked up. Replaced and all test correct.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
COOKTOP WHIRLPOOL KICU569XSS00 "Arrived on site. Check for element issues. Found Elements not responding correctly. Tighten connections on modules and tested, all functions tested OK. Called tech-support and verify pulsating when middle burner is on is completely normal. Job complete File#7723556414"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
COOKTOP WHIRLPOOL KICU569XSS00 "Arrived on site. Check for element issues. Found Elements not responding correctly. Tighten connections on modules and tested, all functions tested OK. Called tech-support and verify pulsating when middle burner is on is completely normal. Job complete File#7723556414"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/29/2018
COOKTOP WHIRLPOOL KICU569XSS00 "Arrived on site. Check for element issues. Found Elements not responding correctly. Tighten connections on modules and tested, all functions tested OK. Called tech-support and verify pulsating when middle burner is on is completely normal. Job complete File#7723556414"
Near Austin, TX 78717
Lou
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that they turned the unit on Bake at 375 degrees and it burned the food. When I looked at the display, I noticed that the unit was set to Celsius and not Fahrenheit. I advised the customer of this and advised that when they set the unit to 375 it was actually 700 degrees Fahrenheit. I corrected the issue and changed it to Fahrenheit. I tested the unit and it was heating properly. Job completed"
Near Austin, TX 78749
Chase
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDF520PADM7 WDF520PADM Arrived on site. Checked dishwasher for lights flashing on control panel and not starting. Ran diagnostic test cycle and had no stored error codes. Dishwasher ran all the way through diagnostics and during drain the console lights went blank. Pressed cancel/drain and the it would light up but immediately shut back off. Ohmed the the drain pump and it read 36 ohms which is in normal range. Ran test cycle again and it made it through drain and heater activation. Found start/cancel button on control is faulty causing unit to power down intermittently. Replaced control and ran test cycle. All functions of dishwasher check good after repair. No water leaks present. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 11/29/2018
RANGE WHIRLPOOL WFE540H0AS0 Arrived onsite for customer complaint of freestanding range oven not heating. Removed oven bottom and found element had shorted out. Removed and replaced element. Reassembled and tested. Oven now heats as intended. No other issues found.
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH73521CS1 "WMH73521CS1 Arrived to inspect door errors. I found the door switches will require replacement, but the model attached to the service call was incorrect. I corrected the model discrepancy and found one of the switches incorrect and it will require ordering. I quoted the customer and they paid in full. ordrng 1 W10211974 (switch)"
Near Austin, TX 78741
Chase
Job Details: 11/29/2018
WASHER WHIRLPOOL MHW8200FC0 "MHW8200FC Arrived n site to check washer for not dispensing soap. Ran test cycle and food no stored errors. Water valve, dispenser motor and dispenser sensor are functioning properly. Motor for load and go on dispenser is not allowing soap to be dispensed from load and go container. Replaced dispenser assembly and tested washer. All fun cons including soap dispenser check good. No water leaks present after repairs. Job complete"
Near Georgetown, TX 78626
Lou
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH32519FS0 "arrived on site to inspect microwave not working. Upon further inspection, the customer advised that the door to the unit was difficult to close and sometimes would not close. Eventually, the customer slammed the door and walked away and when he returned, the unit was completely dead with no power. I unplugged the unit and removed the control panel and the fuse. Using my multimeter, I tested ohms to the fuse ad found it open. I tested ohms to the bottom switch and found it open as well. I advised the customer of my findings and removed and replaced the fuse, all three switches and both interlocks. I tested the unit with a cup of water and it heated. Job completed."
Near Driftwood, TX 78619
Robert
Job Details: 11/29/2018
OVEN KITCHENAID KEBS208SSS04 Arrived on job to replace fuse. After replacement of fuse test oven operation normal.
Near Austin, TX 78735
Robert
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on job to replace panel. After replacement of panel test operation. Microwave working as normal.
Near Georgetown, TX 78626
Steve C.
Job Details: 11/29/2018
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site for the unit under light will not turn off. Tested the unit and found the unit will go through the on and off selections but under light will not turn off. Found the control relay is defective. Will need to order the control.; ordrng 1 W11221051 (CONTROL)
Near Austin, TX 78738
Robert
Job Details: 11/29/2018
OVEN JENN-AIR JJW3830DS00 Arrived on job for complaints of control not working. Confirmed Control not responding to commands. Replaced panel and test.
Near Austin, TX 78738
Robert
Job Details: 11/29/2018
COOKTOP JENN-AIR JGD3536GS00 Arrived on job for complaints of gas smell. Found leak at elbow pipe before shut off valve. Instructed customer to turn off gas to home and call plumber.
Near The Hills, TX 78738
Robert
Job Details: 11/29/2018
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not staying on. Found the dryer not coming on and cutoff open. Replaced cutoff and test operation normal.
Near Austin, TX 78738
Robert
Job Details: 11/29/2018
WASHER WHIRLPOOL WFW94HEXW1 Arrived on job to replace hose. After replacement of hose test operation. No leaks detected
Near VLG O THE HLS, TX 78738
Robert
Job Details: 11/29/2018
OVEN KITCHENAID KOST100ESS02 Arrived on job for complaints of temperature too low. Adjust temperature and recheck temperature
Near Georgetown, TX 78633
Tyler B.
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Arrived on site for leaking unit after another company. Found water coming from rear of unit. Further investigation found incorrect water valve forcefully installed .causing hose to break. Tech know unit was leaking and left a paper towel under valves to soak. Pics taken. Unit will need correct valves and water line to fix unit.. Turned off water supply office to reschedule ; ordrng 1 W10238100 (inlet valve) and 1 W10277956 (tube-water) and 1 WPW10258562 (valve-inlt)
Near Bee Cave, TX 78738
Robert
Job Details: 11/29/2018
VENTHOOD WHIRLPOOL GXW7330DXS1 Arrived on job to install fan motor Whirlpool sent to customer. After replacement of fan no change in air flow. Air flow is normal for this fan not able to make adjustments to increase flow.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519FW0 Arrived on site. Checked for no heat issues. Found magnetron bad again. Called tech-support and they are recommending replacing transformer and mag at the same time being mag just got replaced. Resch for 12/3/18File#7723537051; ordrng 1 W10836753 (TRANSFORMER)
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519FW0 Arrived on site. Checked for no heat issues. Found magnetron bad again. Called tech-support and they are recommending replacing transformer and mag at the same time being mag just got replaced. Resch for 12/3/18File#7723537051; ordrng 1 W10836753 (TRANSFORMER)
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519FW0 Arrived on site. Checked for no heat issues. Found magnetron bad again. Called tech-support and they are recommending replacing transformer and mag at the same time being mag just got replaced. Resch for 12/3/18File#7723537051; ordrng 1 W10836753 (TRANSFORMER)
Near New Braunfels, TX 78130
Robert
Job Details: 11/28/2018
WASHER WHIRLPOOL MVWX500XW2 Arrived on job for complaints of no spin. Found cap good but motor not working.; ordrng 1 W10832724 (drive motor)
Near Austin, TX 78719
Scott
Job Details: 11/28/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer making noise . Will need ,motor ,blower wheel, bearing ring . Did remove a bunch of loose change . Also customer will need to clean exterior venting . Cleaned change and lint from unit . Please call to set return visit .; ordrng 1 279441 (bearing ring) and 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
Near Austin, TX 78725
Scott
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for not cooling . Found ice building up around fresh food evap . Replaced control board according to service pointer . Also left hand freezer door not sealing properly looks like hinges are slightly bent . Customer will need to defrost unit for 24 - 48 hours . Did explain about towels and water . Ordering both lower and upper hinges ,cover , grommet , brushing . Autho. Nonwater leaks detected at time of service . ; ordrng 1 AUTHO and 1 W10705239 (grommet) and 1 W10879600 (COVER HINGE ) and 1 W11032616 (HINGE TOP LF) and 1 W11122872 (HINGE BOTTOM GREY ) and 1 W11159608 (BRUSHING )"
Near Austin, TX 78734
Cliff
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL KMHS120ESS4 Arrived on site to diagnose a microwave that is not operating. Found surface light not turning on due to failed control in microwave. Control board will need to be replaced to complete repairs. Board sent today was incorrect and had the wrong terminals for wire connections. Re-ordering correct control and set return date for 12/3/18.Svc/Lbr ; ordrng 1 W10881539 (cntrl-elec)
Near Round Rock, TX 78665
Jonathan S
Job Details: 11/28/2018
DRYER ADMIRAL AED4475TQ1 "Arrived on site for dryer starting on its own and no longer heating. Tested unit, gained access to element and fuses. Found major lint buildup in unit and in vent. Tested all fuses and element, no issues found. Tested voltage out of timer on red and black, not within range. Found failed timer. (DR600&DR200) Timer replacement and complete lint removal from dryer . Recommend to schedule vent cleaning as soon as possible. ; ordrng 1 WP8299781 (TIMER)"
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
RANGE WHIRLPOOL WFC150M0EB1 "WFC150M0EB1 Arrived to inspect oven temp issue. I found the actual problem was with the RR element dislodged within the mount and that it would not cycle and only heat at full on. I was able to temporarily re-form the element and it’s mounting bracket, but it will require replacement. The infinite switch will require replacement. ; ordrng 2 W11161939 (ELEMENT)s and 1 WP3148953 (switch-inf)"
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIS18NNTW1 Arrived onsite for customer complaint of ice machine not making ice. Tested unit and found circulating pump not flowing water on evaporator. Ordering circulating pump to complete repair. R/S for 12/03. All water connections were dry at time of service.; ordrng 1 2313702 (water pump)
Near Georgetown, TX 78628
Lou
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "arrived on site to inspect washer not advancing. Upon further inspection, the customer advised that when she puts fabric softener in the unit, she is pushing the start button and adding softener then pushing the start button again and the unit shuts off. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed with no error codes in the end. I did find that the start button was sticking. I removed the console and found that the control panel needed to be adjusted to get the start button snapped into place correctly. Tested the unit again and it operated as designed and the button no longer stuck. The customer advised that she found in her owners manual a softener dispenser adaptor that she could purchase for the unit.
Near New Braunfels, TX 78130
Robert
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on job for complaints of control display not working and not starting. Found Control display incorrectly display customer has had to reset 3 times. Switches not always working will need new switches and control. Office to schedule parts not showing availability. ; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch) and 1 W10824822 (CONTROL )
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site. Replaced icemaker assy and cycled, all functions tested ok. No leaks present. Job complete."
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site. Replaced icemaker assy and cycled, all functions tested ok. No leaks present. Job complete."
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site. Replaced icemaker assy and cycled, all functions tested ok. No leaks present. Job complete."
Near Woodway, TX 76712
Steve C.
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBFS25EWMS10 Arrive on site to replace the control and the harness 22 units not working properly. Defrosted the entire freezer and found the heater has no continuity. Replaced all parts and will need to order the heaters for the next visit.; ordrng 1 W10825088 (heater)
Near Austin, TX 78719
Scott
Job Details: 11/28/2018
DRYER MAYTAG MEDC215EW1 Changed to job 206385
Near Waco, TX 76712
Steve C.
Job Details: 11/28/2018
OVEN MAYTAG MER6770AAB Arrive on site For the broil is not working on the unit. Tested the unit and found the broil element has shorted out and will need to be replaced. Ordering the broil element for the upper oven.; ordrng 1 W10201551 (elmnt-brol)
Near Austin, TX 78734
Cliff
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KSSC48QMS00 "Arrived on site with LM to replace compressor, evaporator, heat exchanger, support, and control for refrigerator. Replaced all parts and components and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78757
Wesley
Job Details: 11/28/2018
WASHER WHIRLPOOL WFC7500VW2 Arrived on site and installed main control. Now unit is operating as designed. All checks good. No leaks at time of service.
Near Waco, TX 76710
Steve C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for the units is extremely noisy and one of the shelf will not fit. Found the right door the shelf will not stay in place due to being a warped. Also found the noises coming from the evaporator fan motor and the damper control. Also the tab to the thermistor cover in the freezer is broken and will not stay in place. The unit will need a new shelf, evaporator motor, fan blade, thermistor cover, and damper control. ; ordrng 1 W10728185 (trivet SHELF) and 1 W10865431 (motor-evap) and 1 WP67006337 (blade- fan) and 1 WPW10405166 (cover THERMISTOR ) and 1 WPW10479155 (control DAMPER)"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/28/2018
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site and replaced controls. Now unit is operating as designed.
Near Round Rock, TX 78681
Jonathan S
Job Details: 11/28/2018
DRYER WHIRLPOOL GEW9250PW0 Arrived on site for dryer making intermittent beeping sound and not on selected cycle. Performed temperature test on time dry with vent on and found temperature reaching above 200°. Ran with vent off and tested temperature at 180°. Recommend to have dryer vent cleaned. Ran temperature test on low heat and temperatures did not reach over 135°. Cycling thermostat tested good. Tested sensor drying. Beeping sound may be due to unit over heating. Was not to recreate beeping failure. Recommend to use on low heat sitting until dryer vent has been professionally cleaned. All else tested good.
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
DRYER WHIRLPOOL WED5521SQ0 WED5521SQ0 Arrived to inspect no heat. I found the element open and I removed and replaced it. I tested the unit and it heated and cycled as designed. I removed excessive vent tube. Lint removed from chassis. Operational test good.
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for customer complaint of dryer not heating. Checked power terminal block and found one of the power plug holding nuts has became stripped and not giving good connection. Was able to remove and replace stripped nut. Checked incoming voltage. Unit now getting 240v. Tested dryer. Dryer heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "WRF989SDAM01 Arrived to instal sealed system components. I found the unit was equipped with a silver evaporator and per mfg W10666205C, will require replacement with the black evaporator and other sealed system components. I discussed with CS and was authorized for 11/29/18, but the customer has a time constraint and the office will need to contact the customer for scheduling if 8am-1pm window cannot be met. Please allow three hours for service. No leaks observed during service.; ordrng 1 CNOTES (3 HOURS SEALED SYSTEM SERVICE) and 1 W10917531 (evaporator)"
Near , TX 78610
Leonardo
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to install screws for magnetron. Installed screws could not test unit due to unit sitting in the garage. Unit not connected to any power job complete
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG515S0ES1 WFG515S0ES1 Arrived to inspect handle issue. I found the handle and mounting hardware intact and serviceable. The top vent cap that the handle bolts to was damaged and will require ordering and replacement. No gas leaks detected during service. ; ordrng 1 WPW10310922 (trim-vent)
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived onsite for tenant complaint of OTR microwave DOA. Removed grille and checked fuse. Found fuse blown. Removed and replaced fuse. Tested unit. Unit now comes on as intended. No other issues found.
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
DRYER WHIRLPOOL DRYER01 Arrived onsite. Customer advised that husband was able to reverse door and services no longer needed.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "WRX735SDBM00 Arrived to inspect ice issue. I found the ice maker has partially failed and was overfilling. Ice production has been inconsistent and I found the fc door not fully sealing the fc chamber due to mismolding and the fc door will require replacement. I found signs of frost and ice within the ice chute and up into the ice grinder assembly, denoting air leaking from the door assembly, as the door to ice bin gasket was sealing very well. Further inspection revealed the door deformed and not fully depressing the door switch. Office to order fc and lh rc doors. I advised the customer it will take 6-10 weeks to receive the doors. The ice maker will require replacement at the time of door replacement. No leaks observed during service. ; ordrng 1 13107111SQ (dor-fip ss) and 1 13107324SQ (dor-fip ss) and 1 W10830274 (gasket-fip) and 1 WPW10714545 (gasket-fip)"
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL MSB27C2XAM00 Arrived onsite for customer complaint of SxS refrigerator not dispensing ice. Found ice dispenser motor not working. Removed and replaced the dispenser motor. Reassembled. Tested unit. Ice now dispenses as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 11/28/2018
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for oven igniting more then once. Test unit and found ignitor not making contact with bake burner so ignitor tries 3 times before stopping. Replaced ignitor test unit and unit test good oven igniting on first try job complete no leaks present.
Near Austin, TX 78731
Luis
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue in fresh food. Found fresh food evaporator incased in ice. Called tech support,per tech support need to replace main control and harness assembly. Ordering main control will return with harness and ordering Evap cover Incase needed. File #7723541396 return apt set for 12/4; ordrng 1 W10843055 (MAIN CONTROL) and 1 WPW10501260 (EVAP COVER)"
Near Austin, TX 78735
Leonardo
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site to test unit for door rubbing when opening or closing. Test unit and found door not sitting on hinge correctly. Removed door and secured door on hinge correctly door not rubbing job complete
Near Austin, TX 78735
Leonardo
Job Details: 11/28/2018
OVEN MAYTAG MMW9730FZ03 Arrived on site to test unit for unit not heating. Test unit and found bad inverter and bad magnetron. Replaced both parts test unit and unit heating correctly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 11/28/2018
OVEN KITCHENAID KEMS309BSS00 Arrived on site to test unit for unit stopping at 395 when oven set at 400. Test unit and found bad board. Customer said that she found a bulletin online that if KitchenAid will pay for the part. I advised the she will have to call KitchenAid her self and talk to them.
Near Austin, TX 78746
Leonardo
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to test unit for not starting. Turned unit on normal cycle and unit working correctly. No error codes can’t duplicate the problem at this time.
Near Buda, TX 78610
Kevin
Job Details: 11/28/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site and found customer is experiencing intermittent issue where dryer stops in the middle of a cycle, or will not begin. Will need to bring back motor, control, moisture sensors, harness, and fan blade and shroud to correct issue.; ordrng 1 W11105178 (motor-drve) and 1 W11158453 (CONTROL) and 1 W11161899 (MOISTURE HARNESS) and 2 W11165163 (ELECTRODE)s and 1 W11246350 (HOUSING) and 1 WP697772 (wheel)"
Near Canyon Lake, TX 78132
Robert
Job Details: 11/28/2018
VENTHOOD UNKNOWN UXT5236BDS1 Arrived on job for complaints of light not working. Found bad socket. Replace light with socket. Test light after replacement.
Near Austin, TX 78731
Cliff
Job Details: 11/28/2018
OVEN JENN-AIR JDS1750ES1 Arrived on site to diagnose an oven that will not do past 260°. Found unit set for Celsius and not Fahrenheit causing the control to lock out about 260 due to temperature safety issue. Reset unit to Fahrenheit and found all is now working properly.
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/28/2018
COOKTOP GE JGP333SET2SS "Burner shafts and Knobs no longer fit properly. Unit will need all new knobs that fit burner shafts properly, arrived on site and replaced in knobs."
Near Hewitt, TX 76643
Steve C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for the unit is not working. Customer advise the unit will not wash properly. Tested the unit and unit is washing and spinning properly. Advise customer that this unit is a low water wash and instructed customer how to balance the unit with clothes. Unit works properly and all water connections were dry at the time of service.
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRT316SFDB01 "Arrived on site for no cool. Tested operation found compressor comes on and shuts off, found failed start device, replaced start device and all operations are normal, unit is not hooked up to Water."
Near Lorena, TX 76655
Steve C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to replace the freezer bracket rails and freezer gasket due to frost build up. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
RANGE KITCHENAID KSEG950ESS0 Arrived on site. Check for display issues. Found display not reacting on certain buttons. Called tech-support and they are recommending to replace console assembly. Rescheduled for 12/4/18 cust requesting afternoon appt if possible. File#7723540102; ordrng 1 CNOTES (CNOTES ) and 1 W10915815 (CONSOLE )
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
RANGE KITCHENAID KSEG950ESS0 Arrived on site. Check for display issues. Found display not reacting on certain buttons. Called tech-support and they are recommending to replace console assembly. Rescheduled for 12/4/18 cust requesting afternoon appt if possible. File#7723540102; ordrng 1 CNOTES (CNOTES ) and 1 W10915815 (CONSOLE )
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
RANGE KITCHENAID KSEG950ESS0 Arrived on site. Check for display issues. Found display not reacting on certain buttons. Called tech-support and they are recommending to replace console assembly. Rescheduled for 12/4/18 cust requesting afternoon appt if possible. File#7723540102; ordrng 1 CNOTES (CNOTES ) and 1 W10915815 (CONSOLE )
Near Waco, TX 76712
Steve C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WFW8540FW1 Arrived on site to replace the door lock and pressure switch due to error code and door unable to unlock. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Woodway, TX 76712
Steve C.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMHA9019HN1 Arrive on site for the unit door is not working properly. Tested the unit and found the screen will black out but able to press selections. Found the screen on the door is defective. Replace the door and tested the unit. Unit works properly and job complete.
Near Woodway, TX 76712
Steve C.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and it will not turn on. Tested the unit and found the unit is turning on and working properly. Found a loose connection on the junction box. Re tighten the connections and unit is working properly. All water connections were dry at the time of service.
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site for unit leaking water. Found that the drain hose was kinked and cracked and leaking water during drain. Replaced drain hose and all operations are normal and dry. Customer will need to find two wood screws to secure unit to the wall as they were not present during repairs. Reported condition to tech line. Kevin SR 7723539276
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not cycling properly, unit needed to be recalibrated, recalibrated unit, and tested unit, unit operated properly. All water connections were dry."
Near Austin, TX 78723
Scott
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for unit humming while vent fan on. Found wrapper vibrating . Tightened down the mounting screws , unit stopped vibrating . No other issues . Job complete ."
Near Austin, TX 78704
Luis
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for failed side ui installed new side ui same issue not powering on replaced main control same issue called tech support per tech support side ui and dispenser ui need to be replaced together ordering new side ui and dispenser ui7723545202; ordrng 1 W11039890 (CONTROL SIDE) and 1 W11099702 (UI )
Near Austin, TX 78759
Paul
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG710H0AH1 Arrived onsite for the range not holding temp correctly and running hot. Ms stated the unit was running 25 degrees hotter than the set point. I tested the temp and did find it running 25 degrees hotter than it should be. I found a 25 degree positive offset in the control causing the issue. I changed the offset to 0 degrees and tested the unit. The unit was a little low so I added a 5 degree positive offset and tested the unit. The unit cycled between 327-373 degrees leaving the unit with a 350 degree average temp and the unit is working as designed. Call complete.
Near Austin, TX 78731
Cliff
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL KRFC302ESS00 Arrived on site to diagnose a refrigerator that has a dented door. Found right-hand RC door dented in the upper right corner. Replaced RC door and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
DISHWASHER MAYTAG MDBH950AWB "Arrived on site for not working complaints found unit not filling, R&R valve and tests unit. Tests failed found issue to be related with the cracked control panel handle. Unit will need new panel but part is discontinued.; ordrng 1 6-917726"
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
MICROWAVE AMANA AMV2307PFS0 AMV2307PFS0 Arrived to inspect light not turning off. I found the light would not react to button presses and I removed and replaced the control. I tested the unit and normal operation resumed.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "WRF757SDEM01 Arrived to inspect noise. I found the rc evaporator completely frozen over and to the extent it was too much risk of sealed system failure to attempt to remove the frost from the evaporator. The customer will need to defrost the unit for a minimum of 48 hours and I advised them on towel placement to catch any excess water. The ice maker housing was not correctly attached to the ceiling of the rc and the two rear hooks could be seen below the attachment points. I corrected and inspected the lower unit drain tube connection and found moderate rc drain connection gapping. I sealed the gapping and set the unit back in place. The cabinet legs were not set prior and the chassis had a severe twist causing excessive air leaks into the cabinet. I squared the chassis and found the left door hinge sagging, causing the mullion to not fully contact the closer. I corrected the hinge issue and then corrected an outward-at-the-top lean of the fc door
Near New Braunfels, TX 78132
Robert
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on job for complaints of middle spray arm off. Found spray arm not attached. Reattach spray arm and test. No leaks detected
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
DRYER MAYTAG MEDB835DW4 "Arrived on site for loud screeching noises which customer captured on his phone for us to hear. Tested operations and found broken blower Wheel, Will return with part to replace, customer is requesting a.m.; ordrng 1 WP697772 (wheel)"
Near Austin, TX 78731
Luis
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for faulty control. Removed faulty control installed updated control kit. Powered unit on tested water dispenser unit working as designed. Will deduct service call fee from total.
Near Austin, TX 78703
Scott
Job Details: 11/28/2018
WASHER WHIRLPOOL WET4024HW0 Arrived on site for poor washing . Ran diagnostic cycle and found lid lock engaging but not registering as locked . Ran call without part . Return 12/4 nonwater leaks detected at time of service . ; schdld next appmnt for 12/4 TUE !
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for unit not filling . Found float switch wires cut in couple of places . Ordering wire harness . No water in unit unable to determine any water leaks . Please call to set return visit when eta on part is known . ; ordrng 1 W11100762 (WIRE HARNESS )
Near Austin, TX 78703
Luis
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for failed filter head and pump. Removed pump and filter head. Installed new filter head and recirculating pump. Powered unit on ran diagnostics all test passed checked water tubes no leaks unit working as designed.
Near Austin, TX 78703
Luis
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir removed filter better water flow unit passed all other diagnostics test. Diagnosed unit will need water filter.