Near Round Rock, TX 78664
Nathaniel B.
Job Details: 04/20/2018
Model WDF520PADM7, Arrived on call for dishwasher not draining water, found knock out for garbage disposal was not removed, removed knock out from disposal and filled dishwasher with water and ran drain and know is draining, all checks good, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 04/20/2018
Model WDF520PADM7, Arrived on call for dishwasher not draining water, found knock out for garbage disposal was not removed, removed knock out from disposal and filled dishwasher with water and ran drain and know is draining, all checks good, call complete.
Near Austin, TX 78728
Cliff
Job Details: 04/20/2018
Whirlpool dryer WED4815EW1. Arrived on site to diagnose a dryer with a timer tha is not advancing. Found timer motor contact bent causing wiring not to connect. Repositioned bent contact and wired motor properly. Tested unit and found all is working properly at this time.
Near Lampasas, TX 76550
Dona
Job Details: 04/20/2018
Arrived on site for unit not heating, found open heating element. Replaced element, ran unit to verify operations and that all water connections are dry. Unit checked good.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 04/20/2018
Model WFG515S0ES0, Customer was not instructed by builder that customer instruct not covered, called whirlpool to get pl1, autho. Weeel00epl1, per gina at whirlpool customer service, Arrived on call for temps not correct on oven, had customer preheat oven to 350 degree before arriving at location, cutt in temp is 320 degrees, cutt out temp is 385 which is a average temp of 352 degrees which no calabration is needed., call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 04/20/2018
Model WFG515S0ES0, Customer was not instructed by builder that customer instruct not covered, called whirlpool to get pl1, autho. Weeel00epl1, per gina at whirlpool customer service, Arrived on call for temps not correct on oven, had customer preheat oven to 350 degree before arriving at location, cutt in temp is 320 degrees, cutt out temp is 385 which is a average temp of 352 degrees which no calabration is needed., call complete.
Near Georgetown, TX 78633
Mike G.
Job Details: 04/20/2018
WFW97HEDW0, Arrived on site for washer detergent dispenser not working, checked unit and found that the customer has a water softener in the home and unit is set up for hard water and Concentration is set a 5x found that the concentration needs to be set at 2x and set up unit for soft water checked unit and unit is now disp detergent checked unit for water leaks and no leaks found at time of srv....
Near Georgetown, TX 78633
Mike G.
Job Details: 04/20/2018
WFW97HEDW0, Arrived on site for washer detergent dispenser not working, checked unit and found that the customer has a water softener in the home and unit is set up for hard water and Concentration is set a 5x found that the concentration needs to be set at 2x and set up unit for soft water checked unit and unit is now disp detergent checked unit for water leaks and no leaks found at time of srv....
Near Georgetown, TX 78628
Lou
Job Details: 04/20/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the middle and lower wash arms. The middle wash arm $38.42 and for the lower wash arm $64.94 and labor/service $139.99... Total $263.43. Customer paid for service fee $108.24 at previous service call and paid remaining balance of $155.19. No water leaks observed during service.
Near Kyle, TX 78640
Brandon
Job Details: 04/20/2018
Arrived on site for part hanger, I replaced all door switches unit tested good.
Near New Braunfels, TX 78130
Connor M.
Job Details: 04/20/2018
RTW4516FW roper washer Arrived on site to test unit for not completing wash cyle; stopping after rinse. Found error code for lid lock failure. During diagnsotic cycle found lid lock trying to lock every 8 seconds but not latching. Found bad lid lock. Replaced and tested unit after calibration. Unit working properly. Instruct on proper use and care. No leaks detected.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model MFX2570AEB4, Arrived on call for water not going in to ice maker but is dispensing water at dispenser, found that when opening left hand fresh food door and holding light switch down i emaker then cycled 3 times with out filling, then jumpered l to v and valve entergized, icemaker cycled 3 times with out filling with water or t to h jumpered at icemaker , will need icemaker,, icemaker 102.80, svc/labor rf360 209.99 which = 312.79 plus tax 25.81 which =338.60, customer agreed to est. skyped office parts and no answer office will reschedule with customer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model MFX2570AEB4, Arrived on call for water not going in to ice maker but is dispensing water at dispenser, found that when opening left hand fresh food door and holding light switch down i emaker then cycled 3 times with out filling, then jumpered l to v and valve entergized, icemaker cycled 3 times with out filling with water or t to h jumpered at icemaker , will need icemaker,, icemaker 102.80, svc/labor rf360 209.99 which = 312.79 plus tax 25.81 which =338.60, customer agreed to est. skyped office parts and no answer office will reschedule with customer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model WDF520PADM7 Arrived on call for left upper rail twisted and end falls off, found rail on top left for upper rack is bent and left hand upper rail stop is damaged replaced left hand upper rail and stop and checked operation and all checked good, no water leaks at time of call, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model WDF520PADM7 Arrived on call for left upper rail twisted and end falls off, found rail on top left for upper rack is bent and left hand upper rail stop is damaged replaced left hand upper rail and stop and checked operation and all checked good, no water leaks at time of call, call complete.
Near Austin, TX 78734
Thomas L.
Job Details: 04/19/2018
Arrived on site for No operation. The was unit totally nonresponsive. Found unit to have defective touch panel and control. Power in to control but not out of it. Replaced and tested. All operations were normal and all connections were dry. Left home via front door . Customer said he would lock door later. Left home at 4:10 pm. Customer agreed to repairs via phone and will text me his card numbers. 0722
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model WRS325FDAM04, Arrived on call for broken plasticpieces coming out with ice when dispensed, found that bail arm extension came off the bail arm and got crushed in the crusher, removed all plastic from bin ice bin and icemaker not needed, will order bail arm with extention, skyped offive parts and talked to kristen and will reschedule for 4/24/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model WRS325FDAM04, Arrived on call for broken plasticpieces coming out with ice when dispensed, found that bail arm extension came off the bail arm and got crushed in the crusher, removed all plastic from bin ice bin and icemaker not needed, will order bail arm with extention, skyped offive parts and talked to kristen and will reschedule for 4/24/18, no water leaks at time of call.
Near Georgetown, TX 78628
Lou
Job Details: 04/19/2018
arrived on site for dishwasher not heating. Upon further inspection, I placed the unit in diagnostic mode and found that the unit fills with water but the motor does not engage. I advanced through diagnostics and found that the drain pump works as does the heating element. I will return with the control and office to order sump assembly and schedule return service. Office advised of 04/24/18, but customer is not available that day and requested 04/25/18 EB. No leaks observed during service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model ET1CHMXKT06, Arrived on call for fresh food section not cooling properly, found drain iced over will need drain probe kit and fresh food door gasket due to deformed and not sealing, skyped office parts and talked to erika and will reschedule for 4/24/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model ET1CHMXKT06, Arrived on call for fresh food section not cooling properly, found drain iced over will need drain probe kit and fresh food door gasket due to deformed and not sealing, skyped office parts and talked to erika and will reschedule for 4/24/18, no water leaks at time of call.
Near Temple, TX 76502
Mike G.
Job Details: 04/19/2018
WTW5300VW2, Arribed on site for unit will not start at all checked unit and found that the wire harness to the time is not plugged in all the way, plugged in wire harness and checked unit and unit is now starting filling washing and draining and spining checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Temple, TX 76502
Mike G.
Job Details: 04/19/2018
WTW5300VW2, Arribed on site for unit will not start at all checked unit and found that the wire harness to the time is not plugged in all the way, plugged in wire harness and checked unit and unit is now starting filling washing and draining and spining checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Lakeway, TX 78734
Thomas L.
Job Details: 04/19/2018
Arrived on site for no ice condition. Unit was off. Could not get in touch with customer before arrival to turn the unit on turned unit on and watched it make and harvest a beautiful slab of ice. All water connections were dry.
Near Georgetown, TX 78633
Mike C.
Job Details: 04/19/2018
Whirlpool cooktop WCG51US0DS00 Arrived to have customer explain that the left rear burner has a very large uneven flame. Found burner cap was not centered on burner head. Centered burner cap and checked operation, checked good.
Near Cedar Park, TX 78613
Lou
Job Details: 04/19/2018
arrived on site for refrigerator not dispensing water and not making ice. Upon further inspection, I removed the filter and tested unit and the unit dispensed water and dispensed water into the ice maker chute. Replaced filter and the unit did not operate. Advised customer that the filter is defective. Also checked the rc door making a creaking noise. After removing the door and checking the cam, I installed the door and tested without the items in the door, and the noise stopped. I advised the customer that there is too much weight on the door which is causing the creaking noise. No water leaks observed during service.
Near Cedar Park, TX 78613
Lou
Job Details: 04/19/2018
Near Georgetown, TX 78633
Mike C.
Job Details: 04/19/2018
Whirlpool dishwasher WDF520PADM7 Arrived to find dispenser door does not open all the way. Found dispenser door spring broken. Installed new dispenser and checked operation, checked good.
Near Bee Cave, TX 78738
Thomas L.
Job Details: 04/19/2018
Arrived on site and replaced electrically failed wash motor. Tested unit. Operations all normal. Water connections all dry.
Near Bee Cave, TX 78738
Thomas L.
Job Details: 04/19/2018
Arrived on site or upper rack not working properly. Found that the upper rack stops were broken. This allowed rack to fall out. Installed new upper rack stops. All operations were normal. All water connections were dry.
Near San Marcos, TX 78666
Connor M.
Job Details: 04/19/2018
ED5FHAXSL00 whirlpool refrigerator Start dev-68.51 RF160-169.99 arrived on site to test unit for not cooling in both sections. Found all fans running, lights in cabinet on. Compressor runs for a few seconds then shuts off. Confirmed bad start device/overload relay. Replaced and tested unit. Unit working properly, no leaks detected. Collected balance via cc.
Near San Marcos, TX 78666
Connor M.
Job Details: 04/19/2018
WOS51EC0AB04 whirlpool cooktop Arrived on site to test unit for potential gas smell when not in use. Did not smell any gas but did smell the chemical used to treat the wood for their cabinetry. Tightened up all connections just in case. Gas company did not detect any gas when inspecting unit. Deemed unit safe to use as designed. No gas leaks found.
Near Austin, TX 78748
Luis
Job Details: 04/19/2018
Refrigerator-installed new thermostat
Near Round Rock, TX 78681
Jerry C.
Job Details: 04/19/2018
WDT720PADM2 Arrived to inspect drying issue. I entered service test mode and found F5E1 stored. I completed service test mode and found all functions present. The customer was not using rinse agent and was using tablets and pre-rinsing. I advised the customer to switch to a liquid detergent and to use approximately 1 TBSP, as a good starting point, to use rinse agent and to purge cold water from the sink supply, prior to use. Operational test good, no leaks observed during service.
Near Waco, TX 76710
Mike G.
Job Details: 04/19/2018
MEC7430WW01, Arrived on site to install new burner switch when doing repair found that the LR switch is the only one that needs to be replaced, replaced switch and light is only cooling on when burners are turned on unit checked fine at this time..
Near Waco, TX 76710
Mike G.
Job Details: 04/19/2018
MEC7430WW01, Arrived on site to install new burner switch when doing repair found that the LR switch is the only one that needs to be replaced, replaced switch and light is only cooling on when burners are turned on unit checked fine at this time..
Near Seguin, TX 78155
Kevin
Job Details: 04/19/2018
Arrived on site and found power is showing on user interface and when a cycle is selected control board can be hard clicking but nothing else happens will need to bring back control board to correct issue and have fuses and thermostats on hand to ensure repair on next visit. NED7200TW
Near Leander, TX 78641
Lou
Job Details: 04/19/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the bezel. Tested unit and unit tested good. No gas leaks detected.
Near Round Rock, TX 78681
Jerry C.
Job Details: 04/19/2018
MVWB835DW3 Arrived to inspect noise during wash. I found the unit was leaning badly and the installer had added non-mfg-approved stabilizers to the feet of the unit. I removed the stabilizers and correctly centered the rotating mass within the chassis via the leveling legs. During further testing I found debris lodged within the drain pump. I removed the pump and removed the debris and verified pump integrity. I re-calibrated the unit and tested within automatic and manual test modes. Operational test good, no leaks observed during service.
Near Austin, TX 78704
Robert
Job Details: 04/19/2018
Arrived on job for complaints of not starting. Found door lock not working correctly. Replaced door
Near Temple, TX 76502
Dona
Job Details: 04/19/2018
Arrived on site for drum not turning, replaced dryer kit for worn and frayed belt and worn pulley. Replaced motor and blower wheel. Found motor windings opening under load not allowing for movement of drum. Checked heat, tumble, start, and full operations unit checked good. Dryer venting clean .
Near San Marcos, TX 78666
Connor M.
Job Details: 04/19/2018
KSEB900ESS2 kitchenaid oven Arrived on site to test unit for bent knobs. Fiund shaft bent on two switches. Ordering second for return. Kc approved tuesday
Near Cedar Park, TX 78613
Lou
Job Details: 04/19/2018
arrived on site for dishwasher dispenser not opening during cycle. Upon further inspection, I found that the gasket inside the door of the dispenser was hanging out. I removed and replaced the dispenser and tested the unit. Unit operated as designed. No water leaks observed during service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model WRS571CIHZ00, Arrived on call for water pressure is to low to the fridge, with filter in dispensed water and after 3 seconds of dispense gets no water at the dispenser, with filter removed gets good water dispense, per office water filter is not covered, builder will need to contact whirlpool customer service to see if they can get a water filter sent to them as curtsey, water filter not covered, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 04/19/2018
Model WRS571CIHZ00, Arrived on call for water pressure is to low to the fridge, with filter in dispensed water and after 3 seconds of dispense gets no water at the dispenser, with filter removed gets good water dispense, per office water filter is not covered, builder will need to contact whirlpool customer service to see if they can get a water filter sent to them as curtsey, water filter not covered, call complete.
Near Austin, TX 78732
Thomas L.
Job Details: 04/19/2018
Arrived on site for no operation. Found left filter not depressing power switch. Instructed customer.
Near Killeen, TX 76542
Steve C.
Job Details: 04/19/2018
Arrived on site for the unit has error code f5e3. Tested the unit in diagnostic and received error codes F0e3, f5e3 lid lock, and f0e5. Found the lid lock is defective. Quoted the customer for the latch $89.46 and labor tl330 $159.99 for labor. Replaced the latch and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Killeen, TX 76542
Steve C.
Job Details: 04/19/2018
Arrived on site for the unit has error code f5e3. Tested the unit in diagnostic and received error codes F0e3, f5e3 lid lock, and f0e5. Found the lid lock is defective. Quoted the customer for the latch $89.46 and labor tl330 $159.99 for labor. Replaced the latch and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Granger, TX 76530
Nathaniel B.
Job Details: 04/19/2018
Model MMV1174FB0, Arrived on call for unit not heating, found transformer arced prior replaced cap, mag, diode and transformer and tested and all checks good, tested more than 3 times at customers request ,call complete.
Near Granger, TX 76530
Nathaniel B.
Job Details: 04/19/2018
Model MMV1174FB0, Arrived on call for unit not heating, found transformer arced prior replaced cap, mag, diode and transformer and tested and all checks good, tested more than 3 times at customers request ,call complete.
Near New Braunfels, TX 78130
Connor M.
Job Details: 04/19/2018
WTW4816FW2 whirlpool washer Arrived on site to test unit for off balance operation. Found unit level and suspension in good shape. Ran diagnostic cycle found no error codes, unit passed test cycle. Instruct customer on proper loading techniques and theory of operation. Unit working properly, no leaks detected.
Near Austin, TX 78717
Lou
Job Details: 04/19/2018
arrived on site to inspect dishwasher not draining. Upon inspection, I found water standing in the bottom of the unit and the unit was in drain mode with the door open. Once I closed the door, the drain pump started, but was not pumping water. I found that the plug in the food disposal was not removed. I removed the plug, tested the unit and the unit operated as designed. No water leaks observed during service.
Near Lago Vista, TX 78645
Cliff
Job Details: 04/19/2018
Kitchenaid refrigerator KBSN608EPA01. Arrived on site to diagnose a refrigerator with a freezer crisper front not staying on. Found the lower freezer crisper front cover broken at the bottom mounting tabs causing drawer not to operate properly. Replaced freezer crisper cover and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Mike G.
Job Details: 04/19/2018
WED8000BW0, Arrived on site for unit making a noise, checked unit and found that the belt pulley is making the noise unit will need dryer repair kit to repair ordering part was unable to get eta from parts office will call customer to r/s
Near Belton, TX 76513
Mike G.
Job Details: 04/19/2018
WED8000BW0, Arrived on site for unit making a noise, checked unit and found that the belt pulley is making the noise unit will need dryer repair kit to repair ordering part was unable to get eta from parts office will call customer to r/s
Near Cedar Park, TX 78613
Lou
Job Details: 04/19/2018
arrived on site to inspect dishwasher not draining. Upon inspection, I found water standing in the bottom of the unit and the unit was in drain mode with the door open. Once I closed the door, the drain pump started, but was not pumping water. I found that the plug in the food disposal was not removed. I removed the plug, tested the unit and the unit operated as designed. No water leaks observed during service.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 04/19/2018
Arrived on site for improper operation. Tested unit and found all burners working properly. Suspect possible power issue. Instructed customer of such. Ashley
Near New Braunfels, TX 78130
Connor M.
Job Details: 04/19/2018
WCG97US0DS00 whirlpool cooktop Arrived on site to test unit for knob issues. Fiund all knobs broken except one. Replaced and tested unit. Unit working properly at time of service.
Near Belton, TX 76513
Mike G.
Job Details: 04/19/2018
Arrived on site for unit will not start checked unit and found that the fuse is shorted out replaced fuse and chcked and cleaned out all lent found from unit and tested unit and unit is now starting and heating checked unit air flow wiht out vent hose on and unit has good air flow and reinstalled vent hose and tested air flow and found that the unit has week air flow customer will need vent from wall going out side cleaned out , MEDX6STBW0
Near Belton, TX 76513
Mike G.
Job Details: 04/19/2018
Arrived on site for unit will not start checked unit and found that the fuse is shorted out replaced fuse and chcked and cleaned out all lent found from unit and tested unit and unit is now starting and heating checked unit air flow wiht out vent hose on and unit has good air flow and reinstalled vent hose and tested air flow and found that the unit has week air flow customer will need vent from wall going out side cleaned out , MEDX6STBW0
Near New Braunfels, TX 78130
Kevin
Job Details: 04/19/2018
Arrived on site and set dishwasher into diagnostic cycle, all functions are operating but start button is unresponsive. Will need a new control panel and have control board on hand to correct issue. No water leaks from connections at time of service.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 04/19/2018
Arrived on site for improper burner operations. Customer pointed out that some burners are louder than others. Customer pointed out that he does not feel that the adjustments from high to low are working properly. Customer pointed out that the right front burner does not look the same when it is lit as the KitchenAid website shows it to look. Customer pointed out that the flames are not blue enough. Inspected all burners and all operations and everything is working properly.
Near Kyle, TX 78640
Brandon
Job Details: 04/19/2018
I replaced door hinge and cam, unit tested good, water lines were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 04/18/2018
arrived on site for produce drawer frozen and won't open. Upon further inspection, I found that there was a large mass of ice buildup on the rc evaporator and had frozen to the produce drawer. The produce drawer was open approximately one inch which was allowing a large amount of airflow into the cabinet. I defrosted the ice and repositioned the thermistor. Also, I found that the drain tube had an 1/8 inch gap between the tube and the cabinet. I used manufacturer approved silicone and sealed the tube and tested the unit and it tested good. No water leaks detected during service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/18/2018
Near Austin, TX 78738
Connor M.
Job Details: 04/18/2018
KEBS208SSS02 kitchenaid oven Arrived on site to install touch pad for failure. Installed touch pad and tested unit. Unit working properly at time of service. Collected for part via cc.
Near Austin, TX 78738
Connor M.
Job Details: 04/18/2018
KSSC48QTS03 kitchenaid Control-348.92 BI150-209.99 arrived on site to test unit for not cooling in both sections. Found nothing running. Only interior lights and user interface had power. Confirmed improper voltage coming from control board. Replaced control kit with new harness and tested unit. Unit working properly at time of service. Instruct customer to wait unitl ice production starts to load unit with food. No leaks detected.
Near Copperas Cove, TX 76522
Dona
Job Details: 04/18/2018
Arrived on site for no cool in fridge or freezer, found shorted defrost heater, will need bimetal and control on return visit. Defrost heater was not on order. Discussed with customer leaving unit unplugged to defrost. Instructed to leave towels down and do not plug back in. All water connections dry. Left towel in freezer side and under front of unit. Art assisted with part and reschedule.
Near Austin, TX 78703
Luis
Job Details: 04/18/2018
Refrigerator-added adhesive to liner gaps in freezer compartment
Near Bertram, TX 78605
Thomas L.
Job Details: 04/18/2018
$155.00
Near Bertram, TX 78605
Thomas L.
Job Details: 04/18/2018
Arrived on site for no ice condition. I found the icemaker was turned off. Turned icemaker on and icemaker cycled properly. I explained to the customer that the icemaker cannot make ice if it is turned off. The customer is not sure who turned icemaker off. Water connections were dry. .
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 04/18/2018
Model DU850SWPU3, Arrived on call for dishwasher not coming on, found that power switch on counter was not turned on, turned power switch on and tested and unit is know running, also removed knockout from garbage disposal to allow unit to drain,no parts needed, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 04/18/2018
Model DU850SWPU3, Arrived on call for dishwasher not coming on, found that power switch on counter was not turned on, turned power switch on and tested and unit is know running, also removed knockout from garbage disposal to allow unit to drain,no parts needed, call complete.
Near Austin, TX 78729
Lou
Job Details: 04/18/2018
arrived install previously diagnosed and ordered parts. Removed and replaced the stator, rotor and control. Placed unit in diagnostic mode and tested. Unit operates as designed. No water leaks observed during service.
Near Dripping Springs, TX 78620
Connor M.
Job Details: 04/18/2018
RAX4232PQ0 roper washer Arrived on site to test unit for leaking during use. Found no signs of failure. Customer stated she was washing towels and couch pillows. Found streaks of water 360 degrees around interrior of cabinet indicating water coming out during spin. This was likely caused by the pillows. Unit working properly, no leaks detected.
Near Dripping Springs, TX 78620
Connor M.
Job Details: 04/18/2018
WOS51EC0AS02 whirlpool oven File number-7721776863 arrived on site to test unit for not coming on. Found failed thermal fuse. Replaced thermal fuse to run diagnostic cyle. Unit passed test with no faults of failures. Contacted techline and was told it could only be the cooling fan or air escaping from oven. Techline said check gasket. While explaing this to mother inlaw was told the husband leaves door open during cool down. This allows the cooling fan to draw only hot air which will blow thermal fuse. Since this happens during cool down the customer doesnt notice the issue until they go to use it the next time leading them to believe the failure happened when mot in use. Instruct customer on not leaving door open during cool down and ensuring gasket is sealing well. Job completed.
Near Dripping Springs, TX 78620
Connor M.
Job Details: 04/18/2018
WOS51EC0AS02 whirlpool oven File number-7721776863 arrived on site to test unit for not coming on. Found failed thermal fuse. Replaced thermal fuse to run diagnostic cyle. Unit passed test with no faults of failures. Contacted techline and was told it could only be the cooling fan or air escaping from oven. Techline said check gasket. While explaing this to mother inlaw was told the husband leaves door open during cool down. This allows the cooling fan to draw only hot air which will blow thermal fuse. Since this happens during cool down the customer doesnt notice the issue until they go to use it the next time leading them to believe the failure happened when mot in use. Instruct customer on not leaving door open during cool down and ensuring gasket is sealing well. Job completed.
Near Belton, TX 76513
Dona
Job Details: 04/18/2018
Arrived on site for not spinning clothes out. Found gearcase is leaking profusely, clutch and basket drive worn down not engaging basket in spin. Due to age drive block needed replaced. Lid switch will also needed replaced as unit has been jumpered previously and needs to be changed out. Replaced above parts ran cycle to verify fill, agitate, drain and spin. All water connections dry.
Near Austin, TX 78737
Connor M.
Job Details: 04/18/2018
WFW92HEFC0 whirlpool washer Arrived on site to test unit for noise during spin. Found rotor making noise. Bolt holding rotor in place was loose allowing play during rotation. Removed bolt and added loc tite. Re installed and tested unit. Unit working properly, no leaks detected.
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 04/18/2018
Arrived on site for no fill condition. Unit tested correctly. Ran step 3 and 4 in diagnostics mode, all operations were correct and dry. Also tested hand wash cycle for proper fill and all worked correctly.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 04/18/2018
Arrived on site for leaking condition. Checked unit and found leaking Fill hoses. Instructed customer on hose requirements. Customer to correct. Left unit disconnected from power.
Near Leander, TX 78641
Lou
Job Details: 04/18/2018
arrived on site for dishwasher leaking lights not coming on. I placed the unit in diagnostic mode and tested unit. Unit tested good with no leaks and all lights lighting up on the UI. Upon further inspection, I found that the feed tube was not properly mounted on the back wall of the unit. Also found that two lock pins, one on each adjuster, were broken. I properly remounted the feed tube and advised customer of proper detergent use as I found a large amount of suds buildup during diagnostics. Office to order 2 adjusters and return service is scheduled for 04/23/18 MS. I will replace both tracks upon return service. No water leaks observed during service.
Near Austin, TX 78725
Joseph C.
Job Details: 04/18/2018
ACR4303MFW1 Arrived on site for “F3E0 error code” complaint. Per my previous diagnosis, removed and replaced control. Tested unit. Unit is performing as designed.
Near Belton, TX 76513
Dona
Job Details: 04/18/2018
Arrived on site for timer not advancing, customer has to turn unit off by herself. Found contacts sticking on timer not allowing for advancement on any cycle. Replaced timer, verified timer advancing on timed dry and sensor dry. Verified unit is shutting off by itself. Temperatures checked good, airflow checked good. Dryer vent clean. Instructed customer to check ducting regularly.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 04/18/2018
Arrived on site for improper cycling. Entered condo via lockbox on door. Found freezer temperature at 3° and fresh food section at 39°. Unit was running when I arrived. Unit main control is cycling fan off and on, will need control and evaporator fan. Customer will look into new units. Control rebuild $450.00 Fan motor $138.88 Work $325.00
Near New Braunfels, TX 78130
Connor M.
Job Details: 04/18/2018
WRF736SDAM11 whirlpool refrigerator Start device-73.56 RF160-169.99 arrived ons ite to test unit for not cooling in both compartments. Found fans running but no cool. Found failed start device. Replaced and tested unit. Unit working properly, no leaks detected.
Near Temple, TX 76502
Dona
Job Details: 04/18/2018
Arrived on site for no operation, found open hi-limit. Timer not advancing prior to unit stopping. Replaced timer and hi limit. Instructed customer on keeping venting cleaned. Unit is going right out the wall no obstructions at this time. Units temperatures checked correctly. All operations check good. Showed customer temperatures and operations of unit.
Near Austin, TX 78717
Jerry C.
Job Details: 04/17/2018
WDT920SADM2 Arrived to inspect unit not draining. I found debris lodged within the drain pump and I removed it. I tested the unit and it worked as designed. No leaks observed during service.
Near Round Rock, TX 78665
Chase
Job Details: 04/17/2018
MVWB765BW arrived on site. Checked washer for no agitation and error codes. Found error code for long Phil and error code for Stuck keypad button. Took five tries to enter diagnostics due to console buttons being unresponsive. Once in diagnostics verified that hot water does not function. Verified voltage to the hot water solenoid and no voltage was found. Removed hot water hose to verify proper flow and check for blockage in valve screen. Washer will need control board and the console to repair.
Near Round Rock, TX 78665
Chase
Job Details: 04/17/2018
ADB1500ADB4 Arrived on site. Checked dishwasher for poor wash performance. Found wash motor not running, verified 122vac to motor. Replaced sump and motor assembly and ran test cycle. All functions of dishwasher check good after repair. Inspected thoroughly for leaks and found no leaks present from unit after repair. Job complete.
Near Temple, TX 76502
Mike G.
Job Details: 04/17/2018
WDT710PAHZ1, Arrived on site for HANDLE KEEPS COMING LOOSE, checked unit and found that the handle needs to be tightened, tighten handle and checked unit and handle checked fine checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
Near Temple, TX 76502
Mike G.
Job Details: 04/17/2018
WDT710PAHZ1, Arrived on site for HANDLE KEEPS COMING LOOSE, checked unit and found that the handle needs to be tightened, tighten handle and checked unit and handle checked fine checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
Near Temple, TX 76501
Dona
Job Details: 04/17/2018
Arrived on site for unit flashing rinse light and not completing cycle. Found control sending intermittent voltage to motor for agitate. Replaced hot valve due to internally closed. Cold valve slow fill. Verified unit filling,agitating, draining, and spinning. Verified household power is correct. All operations check good. All water connections dry on unit, unit is in garage house side shut offs are dripping, customer is aware.
Near San Marcos, TX 78666
Connor M.
Job Details: 04/17/2018
WRS325FDAM04 whirlpool refrigerator Arrived on site to test unit for not cooling. Found fans running, lights on. Compressor would run for a few seconds then shut off. Confirmed bad start device. Replaced and tested unit. Unit working properly, no leaks detected.
Near Killeen, TX 76542
Steve C.
Job Details: 04/17/2018
Arrived on site for the unit is not heating and door is broken. Found the door is separating in two pieces. Tested the unit and found the magnetron is defective. Replaced the magnetron and door and tested the unit. Unit heats and works properly.
Near Austin, TX 78703
Luis
Job Details: 04/17/2018
Refrigerator-replaced auger motor shaft added adhesive to ice chute liner
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/17/2018
LG front load washer model# WM2350HRC. Customer complaint, washer leaking water from back left corne
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/17/2018
Arrived on site for no light operation. Removed and replaced defective light socket. Unit not operate properly.
Near Austin, TX 78749
Connor M.
Job Details: 04/17/2018
MEDB835DW4 maytag dryer Arrived on site to test unit working not starting cycle. Found customer pressing start button too hard. On this user interface if buttons are pressed too hard it will not be read. Instruct customer on proper use. Informed of proper venting and fire hazard.
Near Austin, TX 78735
Connor M.
Job Details: 04/17/2018
JFC2089BEP01 jennair refrigerator Arrived on site to test unit for not making ice or dispensing water. Found icemkaer and freezer light have not worked since ownership. Fiund freezer door switch not plugged in. Ice maker now working but not getting water. Dispenser not getting water either. Found water resivoir completely frozen. Removed water tank and defrosted in sink. Reinstalled and tested unit. Unit working properly. No leaks detetced.