Service History 125

We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW03
Near Austin, TX 78727
Justin
Job Details: 05/19/2021
Arrived on site for a freezer that was not freezing. Upon arrival the customer stated the items are frosty but not frozen. They also stated the control would erroneously flash and not stay on their chosen temp setting. I checked the temps and found them at 30?F. I put the unit into diagnostics mode and found evap fan and heater working. I gained access to the evaporator and found significant frost build up. I thawed out the ice with my steamer. I then ohmd out the evap thermistor and freezer thermistor. Both were about 1K ohms to high. I found correct voltage going to the heater as well. The frost on the unit appeared to be a defrost issue. Due to this and the control issue they were having I replaced the control. Due to the thermistors being slightly out of range I replaced those as well. I waited for the compressor to kick on and a frost pattern to build up after plugging the unit back in. The unit is working as designed now. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FXMS02
Near Whitney, TX 76692
Jonathan
Job Details: 05/19/2021
"Arrived on site for refrigerator that?s not holding temperature. Inspected unit and work area. Took temperatures of the fridge and freezer sections. Found the refrigerator section sitting at 38?F. Found the freezer section sitting at -4?F. Check the temperature settings and found the freezer set at -4?F in the refrigerator sitting at 37?F. Left the door open to allow the compressor to kick on. Found the evaporator, condenser fan, and compressor all turning on and running as designed. Took an amp draw off of the compressor and found it running at 1.12 A indicating that the unit was working properly. Checked for die at all welds to ensure there were no leaks present. Did not find any indication of any leak. I spoke to the customer about the issue and they advised that they?re using a digital sensor that tells them the high and low readings within the last 24 hours. I did advise them that those high and low readings can sometimes not be super accurate. They also do not have product in the refrigerator or freezer and thus I did tell them that that can cause issues with the unit holding proper temperatures especially in a defrost. Based on all my checks, spoke to SW and was advised that the unit seemingly was working like it should. Advise customer to put product in the unit to allow the pride to help the refrigerator keep temperature. The customer did advise that they do not feel comfortable putting anything in the unit yet due to their digital thermometer readings. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Manor, TX 78653
Matthew
Job Details: 05/19/2021
"Arrived onsite for freezer over freezing and refrigerator not cooling properly. Upon inspection found clogged drain pan leading to ice buildup on evaporator. Confirmed heater in working, forced defrost and did energize. Evaporator fan is working and diagnostics was a all good. Cleared ice buildup and inspected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near The Hills, TX 78738
Luis
Job Details: 05/19/2021
"Arrived on site for water leaking. Diagnosed a clogged drain tube,cleared obstruction in drain tube,defrosted fresh food drain,checked water flow through drain good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78733
Kevin
Job Details: 05/19/2021
"Arrived on site and found both LEDs are not lit, replaced both and all interior lighting is now correct, job complete"
We serviced a
KITCHENAID RANGE
Model KCGC500JSS00
Near Austin, TX 78732
David
Job Details: 05/19/2021
"Arrived on site to diagnose cooktop that customer says is not heating properly. On arrival found the 2x 20K btu burners running as designed. Customer showed me that when they cook something in a pan normally that the pan isnt heating well. Found the grates with the wok insert are actually absorbing most of the flame and not allowing the flame to contact the pans and heat well, without being cranked up to hot. I swapped the grate with one of the regular grates and found the cooking result is what the customer desired. Customer unsure if they should use the non wok grates with the front burners due to them being taller and possibly damaging the pans. Customer also showed me a spot on the burner cover panel that is discolored and she can not get to clean properly. Called tech line and confirmed that customer should be fine to use the non wok grates without issue, and to adjust cookware as necessary. Tech line verified that the non wok grates can be used on any burner. Tech line recommended that customer use the affresh cooktop cleaners, or cooktop wipes. If heavier is needed to use. Mild degrease without acidic ingredients. If customer wants to replace the wok grates with others, they would need to purchase independently. Tech line case SR7730803108. All is working as designed. Call complete. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/19/2021
"Arrived onsite and found unit had stopped cooling sufficiently to keep ice from melting in freezer over mothers day due to overstuffing, when they moved stuff to garage fridge all functions returned to normal. Tested unit and found obstruction in fridge air channel contributing to issue. Repaired obstruction and advised customer on repair and maintenance. All checks good."
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS02
Near Georgetown, TX 78628
Jonathan
Job Details: 05/19/2021
Arrived on site to install previous diagnosed part. Gained access to cooling fan. Removed failed fan motor and installed new. Assembled unit and tested operation. Installed unit and tested operation. All tested good.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Austin, TX 78745
Kevin
Job Details: 05/19/2021
"Arrived on site and inspected dryer and found airflow is good took pictures. Sound connections to cut off is loose after resetting it Set dryer to run on timed dry, Temperature raised to 210 degrees and dropped to 120 degrees before raising again. Running on low heat raised to 195 degrees before dropping to 105. Dryer is operating properly no further repair is required at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDE900VW1
Near Austin, TX 78738
Robert
Job Details: 05/19/2021
Arrived on job for complaints of noise. Found the idler pulley stuck. After replacement test operation all functions working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78744
Leonardo
Job Details: 05/19/2021
Arrived on site to test unit for panel not responding. Found shorted keypad. Ordering new front panel office to reschedule. ; ordrng 1 W11242133 (Console) and 1 W11416788 (Front panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Georgetown, TX 78633
Jonathan
Job Details: 05/18/2021
"Arrived on site to install previous diagnosed part. Gained access to inlet valve . Removed failed valve and installed new. Had customer dispense water while monitoring inlet valve. Assembled unit and tested again. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of lf code. Found the hot water not flowing properly. Replaced valve and test. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78759
Scott
Job Details: 05/18/2021
"Arrived on site for fridge not making ice . Temps are normal, no frost . IM error code e2 lost home position. Make wouldn?t harvest . Replaced icemaker , ran harvest and fill . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78721
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for 3rd spray arm melted. Test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78749
Luis
Job Details: 05/18/2021
"Arrived on site for no water. Diagnosed frozen water tank,found gap between fan scroll and air tower,added sealer between gap to prevent cold air migrating to water tank,defrosted tank tested water dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
Arrived on site for unit is too loud. Customer had made a video of the noise he was concerned with. Noise was the compressor running and evaporator fan running. It was making the same noise upon me entering. I explained this was normal and went through the owners manual to show him normal noises the fridge will make. No repairs or sound proofing needed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced Pantry UI. Removed ice buildup on RC evaporator and found frozen drain line due to warped/bowed drip pan. Relieved bow with shims and cleared drain line. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Austin, TX 78756
Scott
Job Details: 05/18/2021
"Arrived on site for moldy bellow . Replaced bellow . Ran diagnostics, no error codes and unit passed all tests . No water leaks detected at time of service. Job complete"
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Georgetown, TX 78628
Jonathan
Job Details: 05/18/2021
"Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Attempted to perform diagnostics mode. Found door latch no reading. Tested at control and found correct. Found indicator light not on at control. Will need to replace control to repair. Removed failed control and installed new. Assembled unit and tested operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/18/2021
Arrived on site to install previously diagnosed part. Removed manifold and installed new manifold. Turned on gas and plugged in oven for ten minutes. No gas detected with leak detector. No leaks detected by customer over ten minute period. Ran all burners and they all ignited as designed. Ran bake and broil. Both heating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78724
Scott
Job Details: 05/18/2021
Arrived on site for lots of noise when opening and closing door . Found pads worn . Replaced pads . Door is operating normally and quietly . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 05/18/2021
Arrived onsite and found unit handle had fallen of on the right side. Was able to restore perfect function with screw and handle already on unit. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78628
Jonathan
Job Details: 05/18/2021
"Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found left adjuster broken. Removed rack and installed adjuster kit. Tested rack operation. Performed diagnostics mode and found no fault codes. Monitored test cycle operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78758
Scott
Job Details: 05/18/2021
"Arrived on site for not making ice . Found e2 error code , temps are normal, no frost build up. IM wouldn?t harvest . Replaced icemaker . Ran harvest after powering fridge down . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Volente, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to diagnose dishwasher with broken door latch, customer informed us that the door latch is broken and does not close anymore. Removed the door latch and replaced it for the new one and tested the unit, unit is operating as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Buda, TX 78610
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected dryer and found incoming power is good, Element is good, fuse and cut off check good. A new motor will be needed centrifugal switch is not working; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78641
Tommy
Job Details: 05/18/2021
"Arrived onsite for washer not actuating, upon arrival found unit actuator had fallen out of position. Repositioned and tested. Unit is now operating as designed. Job Completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Leander, TX 78641
David S
Job Details: 05/18/2021
Arrived on site to diagnose washer having cold water on hot and hot water on cold. We inspected the unit and work area. We put the unit into diagnostics and found no error codes. We tested the hot and cold valves. We found the water lines swapped. We corrected the water lines. We tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected microwave and found no power at outlet. Checked breaker box and found breaker is tripped after resetting it microwave is heating normally sent a short video of it hearing to CS, Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine not starting but does have power. I tested the voltage at the wall and found it had 2V on L1 to neutral indicating reverse polarity. I then put the unit into diagnostics mode and found stored error code F7E6 motor fault. I switched the plug to a different outlet and then ran a test cycle. I found the agitation sounding off and stopped the cycle. I then manually activated the agitation with the door open and found the tub spinning and not the wash plate while in agitation. I unplugged the unit and gained access to the bottom and found the shifter not connected to the cam. I uninstalled the shifter and installed it back correctly. I then retested the unit and it was now working as designed. I advised the customer not to switch the outlets until the other one is fixed. I left the customer a note to give his maintenance team describing the reverse polarity. The unit however is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Bastrop, TX 78602
Jacob
Job Details: 05/18/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 05/18/2021
Arrived on site for no lights in freezer diagnosed a defective led module replaced freezer led modules powered unit on all leds working as designed.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Kevin
Job Details: 05/18/2021
"Arrived on site and replaced interior glass diagnosed on previous visit, door is now correct, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS03
Near Austin, TX 78703
Luis
Job Details: 05/18/2021
"Arrived on site for door seal issues. Found gaskets ripped on corner edges allowing air to enter freezer,corners ripped due to customer gasket insulated to door,unit will need a new freezer door. ; ordrng 1 LW10258746 (Freezer door)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for error code of sensor not reading temp. Found sensor complete disconnected. Secured connection test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 05/18/2021
Arrived on site for no lights in fresh food section. Freezer leds good diagnosed a defective led in fresh food compartment,replaced led modules power cycled unit all leds working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FW0
Near Georgetown, TX 78628
Tommy
Job Details: 05/18/2021
Arrived onsite for not being able to remove bulb. Upon arrival found unit bulb glued into housing. Was able to use needle nose and remove. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not draining, found clog in drain hose, I removed clog, unit tested."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Taylor, TX 76574
Wesley
Job Details: 05/18/2021
Arrived onsite and found unit operating with slow ice production but still producing ice. Found cooling fan and temps are good. Made adjustments to presets in diagnostics for best cool retention. Advised customer that ice production should hold steady. All checks good. In event of call back. Order kit with additional ice box fan.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit not pushed all the way into the cabinet and not screwed to the cabinet. Due to the unit lights not turning off and the unit turning itself on, I removed and replaced the main control and console cycling power in between part replacement. Tested the unit and it is operating as designed. Unable to push the unit all the way into the cabinet due to the black power cord at the back of the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78731
Luis
Job Details: 05/18/2021
"Arrived on site. Replaced ui and fresh food thermistor,installed new bin ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78739
Robert
Job Details: 05/18/2021
Arrived on job to replace the refrigerator door. After replacement test operation.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Austin, TX 78746
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected refrigerator and found temperature in center of fresh food section is 33 degrees, spoke with techline again and they recommended raising the set temp. This type of adjustment is discussed on page 2 of the use and care. Temperature should be raised 1? at a time by the homeowner with at least 24 hours in between adjustments until the desired outcome is achieved. The recommended temperature should be seen as a recommended set point to start from. 7729896103"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78703
Luis
Job Details: 05/18/2021
"Arrived on site for water leaking and rust. Removed unit found large rust area size between golf ball and tennis ball,moisture around around rust spot 2 high and low with about 1 to left and right of center of rust spot. W
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78745
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump clogged. Removed drain pump cleared drain pump test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Hutto, TX 78634
Wesley
Job Details: 05/18/2021
"Arrived onsite and found unit seal is perfect with no gaps, but some condensation ice from heat transfer is forming on the right side. Ordering the freezer door to repair. ; ordrng 1 LW10564038 (Door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of UI display not working. Found the display not display properly will need UI and maybe control. ; ordrng 1 W11460962 (UI) and 1 W11462458 (CONTROL )
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, I opened the FC door and heard the fan rubbing on ice/frost. Disassembled the FC section and removed the evap cover to find ice at the top of the evaporator equivalent to an air leak. Also found the defrost bimetal positioned incorrectly. Using my steamer, I removed the ice and removed and replaced the evap fan motor and positioned the bimetal in its correct place. Tested the unit in diagnostics and tested defrost and unit is operating as designed. Checked test #7 and adjusted defrost times to #2. Checked all door gaskets and all are sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Tommy
Job Details: 05/18/2021
Arrived onsite for dryer not heating. Upon arrival found unit element had no continuity removed and inspected found visible damaged. Replaced element and proceeded to test unit. Found unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, the customer advised that the unit is dispensing water & ice just fine, but the ice maker is leaking into the ice bin area and freezing. I found where the ice maker had leaked over the fascia and down the ice bin door where it settled under the ice bin and froze. I removed the ice bin and the ice under it. I removed the ice maker housing and found the ice maker not seated correctly. Adjusted he ice maker to where it sits level and re-installed the housing. Removed and replaced the UI and tested. Ice maker is operating as designed and no further leaks found. I leveled the unit to where the RC doors close on their own when at a 45 degree opening. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG DRYER
Model MED5630TQ0
Near Buda, TX 78610
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for not turning on. Verified proper voltage. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Temple, TX 76504
Jonathan
Job Details: 05/18/2021
"Arrived on site for an oven that won?t turn on any of the elements. Inspected unit and work area. Tested all bacon boiling elements and confirm customers complaint. Remove the oven from the wall and check voltage at the control for line 1 and line 2 voltage. From L1 to neutral, I found 124 V. From L2 to neutral, I found 12 V and form L1 to L2, I found 91.7 V. I ran the unit through diagnostics to check for staved error codes and found none present.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Austin, TX 78757
Scott
Job Details: 05/18/2021
"Arrived on site for dishwasher not starting . Found controls flashing and non responsive. Checked ribbon and UI both checked normal. Found burn marks on control. Replaced control . Ran diagnostics,all checked normal. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Round Rock, TX 78665
Wesley
Job Details: 05/18/2021
Arrived onsite and found unit operating with slight disparity. Calibrated unit for better performance and advised on using a stone for heat retention. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78754
Luis
Job Details: 05/18/2021
"Arrived on site for no cool. Powered unit on clicking noise from compressor compartment,diagnosed a defective start device,installed a new start device,powered unit on compressor powered on,frost forming on bottom section of evaporator coil. ; used 1 8201786 (Start device) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRTS1
Near Austin, TX 78746
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected ice machine and sound it is currently operating normally, ice production is good. Took pictures. After discussing noise possibilities with homeowner it is likely noise was due to a water filter connected at the water source that is not part of the ice machine but supplies it with water. After filter was changed ice machine is now operating normally, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit running drain pump and not able to run a cycle, ran diagnostic test cycle, unit failed when sensing water level, I tested control voltage going to water level switch, found failed control ACU, q
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cedar Park, TX 78613
David S
Job Details: 05/18/2021
"Arrived on site to diagnose unit not rinsing dishes properly, upon arrival customer informed us that he believes it to be a sump and motor assembly issue. Put unit into diagnostics and found error code f4e3 being a motor issue, found the motor getting power but was Seized. Replaced the sump and motor assembly and put unit into diagnostics to be test the new sump and motor, unit is operating as designed, no leaks. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Coupland, TX 78615
Matthew
Job Details: 05/18/2021
Arrived onsite for unit not cooling. Customer was told by previous company that it was a compressor issue. Upon inspection found unit did not have a failed compressor. PR and I confirmed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78726
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated water started dripping at the dispenser and the ice in the bucket they put in there manually will clump together. They also observed water dripping there. I checked the temps and found the FC at 3?F and the RC 33?F and he ice box was at 6?F (the ice box fan was on during temp check, so this is most likely why it was so cold). I put the unit into diagnostics mode and found IM error code E2 for motor lost position. I tried to harvest the IM in test 57 and nothing happened. I ran a fill on test 45 and it filled as designed. I hen ran test 59 for IM and nothing happened. I gained access to the HV control and checked voltage while running test 57 at P7-5 to P7-6 and found 12VDC. This indicates a faulty IM. I unplugged the unit and replaced the IM. I then ran a harvest and fill and both worked as designed. No leaks observed at the time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David
Job Details: 05/18/2021
Arrived on site to install foam block kit to resolve freezing over fan and air return. Installed block kit for 42 model built ins. Verified orientation of baffle with SW. Verified unit is powering on and working as designed.
We serviced a
GE WASHER
Model GFWR4800F2WW
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Reordering motor and office to set return appointment. ; ordrng 1 WH02X10404 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78759
David
Job Details: 05/18/2021
"Arrived on site to diagnose leaking dishwasher. Customer said large amounts of water were coming out the bottom when in use. Ran unit and verified leak coming from diverter.Replaced sump and motor and retested.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 05/18/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Kevin
Job Details: 05/18/2021
"Arrived on site and found top left wheel is broken. Replaced all four to ensure repair, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Austin, TX 78756
Luis
Job Details: 05/18/2021
"Arrived on site for beeping noise and freezing in fresh food. Per customer greens will freeze on 3rd shelf and beeping noise,found carbon monoxide detector causing beeping noise called tech support per tech support greens need to be placed in drawers advised customer if not placing in drawers to rotate greens
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine getting an F3E2 error code. I put the unit into diagnostics mode and found stored error code F3E2 for a temp sensor fault. I manually activated the cold valve and it almost instantly threw the F3E2 code. I gained access to the control and harness. I found the harness broken directly at the heater. I am ordering the harness and will return with all other parts. Office to reschedule. I advised the customer they could not use the unit at this time. No leaks observed at the time of service. ; ordrng 1 W11449075 (NTC Harness) and 1 W11316252 (Main Harness)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Driftwood, TX 78619
Andrew
Job Details: 05/18/2021
"Arrived on site to replace gearcase, splutch, rotor, stator, clutch and lid. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE RANGE
Model CGS990SET2SS
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor shorting out, I removed and replaced the ignitor and tested. Found the ignitor not glowing. I found the control had shorted out when the ignitor went bad. I removed and replaced the control and retested and the unit is operating as designed. No gas leaks detected during service, job completed.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near Taylor, TX 76574
Wesley
Job Details: 05/18/2021
"Arrived onsite and found unit ui operating as designed in diagnostics. Ui not needed. Repaired heating issue by correcting l1 wiring at power block, advised customer on repair. All checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Round Rock, TX 78665
Wesley
Job Details: 05/18/2021
Arrived onsite and found icemaker lost position. No other apparent problems. ; ordrng 1 W11115534 (Icemaker)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QD2A
Near Smithville, TX 78957
Jacob
Job Details: 05/18/2021
Arrived onsite to replace switch assembly. Replaced assembly. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
Arrived on site to diagnose dishwasher with issues with upper rack. Found top rack adjustor broken. Replaced with new adjustor kit with metal rails. Tested and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for burners not igniting. Test unit and found wire at spark module not secured. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for dishwasher not turning on. Test unit and found wires at junction not connected. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM0
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
"Arrived on site to diagnose dishwasher not running. Found the unit was in Control lock. Removed control lock. Customer showed me the panel was broken and they had a hard time opening and closing the door. Found a screw retainer broken on the panel. Found the handle pocket is broken, likely causing issues. Verified unit is running, but backing into the sink. Cleared disposal and freed up so unit can properly drain. ; ordrng 1 WPW10401481D2C (Pocket D2C)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dryer with long dry times. Found dryer fully functional but partially clogged external venting. Homeowner will need to have vent cleaned to correct issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/18/2021
Arrived on site for oven over heating. Inspected unit and work area. Found door gasket door setting correctly. Adjusted door gasket and tested door operation. Performed temperature test at 350? on bake mode and measured 1st 3 cycles. Found average temperature at 364?. Calibrated down 10?. All tested good. Spoke with customer on user care guide.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous diagnosis, I removed and replaced the power board, hv control and due to the unit having a chatter valve, I installed a reducer with pex line at the back of the unit. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
"Arrived on site to follow up on dishwasher not heating. On arrival customer advised me the unit had stopped washing altogether and didnt appear to be heating or spraying. Found control no good in box. Also found diverter is just clicking and will not lock into place and run.Office to schedule first available appt. ; ordrng 1 W11085683 (Sump and motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to replace burner head for cooktop, customer informed us the lower left burner works intermittently, we replaced the burner head and now the unit is operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS0
Near Austin, TX 78750
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with doors that would not stay open. Upon arrival the customer stated they felt the doors slammed back to hard after opening the doors. The customer also stated he has had a few other technicians out to check the door out. The customer himself has already adjusted the door height, replaced the hinge bushing, and spring. These all made no difference. I found the door to be opening as designed and advised the customer the purpose behind this was to prevent the door from being left open. I found the door to be operating as designed. The customer also found the flapper on the IM arm kept falling off. After further inspection I found the flapper and arm to be in perfect condition. I installed the flapper and advised the customer it was most likely not seated correctly between the wedge and hook on the flapper. I found the unit to be working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near The Hills, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of loud noise, found out that customer had paused unit during a cycle and the drain pump activated. I found the unit wasnt able to recognize water level after unit was paused, unit had to run its course of draining before any tests could be done. I ran calibration tests, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Paige, TX 78659
Jacob
Job Details: 05/18/2021
"Arrived onsite for selection knob possibly broken. Looked at the knob. Knob was still good to use, customer wasn?t sure it was still usable. Showed customer that the knob is good and is made to come off the control on purpose. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Marcos, TX 78666
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for not completing cycles. Found no stored error codes. Attempted to run unit in auto diagnostics and unit was acting erratically. Console was also not responsive. Replaced console fascia board and control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
"Arrived on site to diagnose washer that is not agitating or washing well. On arrival when unit did try and agitate I found the whole basket was moving, and not the washplate. Found the shifter was disconnected from the splutch. Removed and replaced the shifter. Ran through diag cycle and verified unit is now properly working as designed. Ran calibration. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 05/18/2021
"Arrived on site for a cooktop with the front right burner continuing to click after on. I gained access to the spark module and found that the spark module was getting 120V on the white neutral wire to ground when it should be zero. The orange to ground also had 120V. This indicated reverse polarity on the outlet. I found good voltage at the wall and no reverse polarity. I found nothing grounding out either and the ignitors good. I called techline and spoke with Austin and received SR# 7730786674. Austin recommended replacing the spark module and when done it still had the issue. I then checked voltage at orange wire to ground on spark module and started a burner. We found the orange wire lost all voltage. This again indicates bad polarity. Austin recommended replacing the power cord on 5e unit. Ordering power cord, and switch harness as well. Office will have to reschedule. ; ordrng 1 W10868537 (Switch Harness) and 1 W10392003 (Power Cord)"
We serviced a
FRIGIDAIRE WASHER
Model FEX831CS0
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found no mechanical failures to unit and all parts fully functional. Advised homeowner noise is only covered if caused by a failed part or if it affects function of machine. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Knocking or Thumping Noise - Top Load Washer. Tested suspension of basket and suspension tested good. Placed in diagnostics and no error codes came on. Ran diagnostics and completed all cycles as designed. Explained to customer they were experiencing uneven loads and would need to pause the wash cycle and redistribute the items inside to help the basket spin without getting off center. Showed customer how to place items in the washer in loose heaps to ensure the items distribute evenly throughout the wash cycle. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Georgetown, TX 78628
Jonathan
Job Details: 05/18/2021
"Arrived on site for refrigerator not dispensing ice and requesting to replace water reservoir. Inspected unit and work area. Found RC door cam broken and not allowing door to close properly. Tested ice maker operation and found auger motor not activating. Tested voltage to auger motor and found failed motor. Informed customer the brown on water reservoir is a stain on the outside unless water is brown. .; ordrng 1 AMONLYFORRETURN (AM) and 1 JSONLY (JSO) and 1 WP2182179 (CAM KIT) and 1 WP2188917 (SHAFT) and 1 WP2220458 (COUPLING ) and 1 WP2252130 (AUGER MOTOR ) and 1 WP2256126 (RESERVOIR )"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
"Arrived on site for Locked, Lock or Loc - Wall Oven. Found oven door in locked position. Was able to get oven door open, but screen would not clear the Controls Locked display. None of the buttons would respond on the UI. Only the touch screen on the UI responded. Went outside to turn off breaker to oven for two minutes. Powered back on and everything was still the same. Reached out to tech support and they confirmed the UI display will need replacement.
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
"Arrived on-site for dishwasher not filling. Confirmed previous diagnosis for stuck solenoid. Replaced motor assembly and spray arm base. Tested unit and is functioning as designed. No leaks before, during, or after repair. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near New Braunfels, TX 78132
Noah D
Job Details: 05/18/2021
"Arrived on site to inspect unit for not cooling freezer correctly, upon inspection found the unit had a restriction in lower evap causing freezer temps.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not cleaning properly, rinse aid not dispensing, and damaged screen, found spray arms broken, dispenser not dispensing, and screen broken. Ordering all parts. ; ordrng 1 WPW10463906 (Screen) and 1 WPW10317197 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of lights not working found failed light module in RC upper right side on top of unit. After replacing unit tested good, but the color of the lights are different, they are still working and the part number is correct, but Jenn Air may have redesigned the light modules."
We serviced a
KENMORE WASHER
Model 110.475126
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect washer noises and unit not draining. Upon further inspection, I found the unit with water inside the tub. Placed the unit in drain/spin mode and tested and when the drain pump came on, it was very loud. I removed the water with my vacuum and tilted the unit back to inspect the drain pump. I found the dr pump empellars had broken off the axle and will need to be replaced. I removed and replaced the drain pump and tested. Unit is operating as designed. No,water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
Arrived on site for refrigerator with broken rails. Upon arrival I found the rails broken were molded in with the liner of the interior of fresh food section.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Temple, TX 76502
Jonathan
Job Details: 05/18/2021
"Arrived on site for a refrigerator that still icing up in the freezer section. Inspected unit and work area. The customer also complained about moisture buildup inside of her food. She advised that when she goes to open stuff, there?s water around the edges of the containers. Check temperatures and found the freezer sitting at 1?F. Found the refrigerator section sitting at 37.4?F. The customer did advise that the unit is not doing all the things that she?s mentioning today as it has seem to clear up. I called Whirlpool Techline and spoke to TJ SR# 7730787047. He advised that based on the customers complaint, to raise the freezer door up a quarter of an inch and to turn on the mullion heaters on all the time in tests 36 and 40. I did not find any water buildup or ice buildup inside the bottom of the refrigerator section so he advised to make no further repairs. He did advise that the customer that ambient moisture can also play a part in frost buildup in the freezer and that that is normal. Unit is not working as designed. Call complete."