Service History 125 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78750

Paul

Job Details: 07/26/2023

Arrived onsite for a dishwasher that is non responsive. I found the issue was the normal button was not functioning again. I found the voltage at 120VAC and I checked the polarity. I reseated the console molex in the control and the normal button started working again. I changed the control and tested the unit. All is functioning as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Georgetown, TX 78626

David Z

Job Details: 07/26/2023

"Arrived on site to follow up on washer that was throwing ERR and not properly running cycles. I removed the lid and replaced the pressure switch. As I was replacing the console and control, I found the cabinet of the unit is rusting out on the bottom left. I found rust on cabinet and also on lid. The rust on the bottom left of the cabinet is going to cause the unit to crumple when it gets worse, and likely result in the basket banging around/failing. Found the source of the water and rust to be a leaking housing on the top of the box. This was not noticeable until the unit was pulled out and disassembled. Attached pictures. Contacted claims to request autho, due to cost of repair being incredibly high due to needing 2 technicians, new cabinet and lid, and electronics to fully resolve. Ordering necessary parts and requesting autho to proceed.; ordrng 1 W11352996 (Cabinet) and 4 W10888529 (Leveling Feet)s and 1 W11524103 (Housing) and 1 WPW10460693 (Lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78754

Vincent

Job Details: 07/26/2023

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was leaking water and not cooling properly. I found that the defrost drain is clogged and will need to be fully defrosted by tenant. I will also return with Technical Service Pointer #: W10916291A parts to be installed. There was leaks observed during service. Reschedule for 08/02/23.; ordrng 1 W10916494 (Service kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS00

Near Georgetown, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to inspect ice machine not making good ice. Upon further inspection, the customer advised they had another company service the unit and was to,d the unit needed an evaporator. Upon my arrival, the customer said the unit had been on for approximately 45 mins. I found frost on the evaporator and the fill tube filling the reservoir but the flow of water from the fill tube was very slow (photo). I removed and replaced the valve and retested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Austin, TX 78759

Kimo

Job Details: 07/26/2023

Arrived onsite for a refrigerator with LEDs out in both sections. Upon arrival I found this to be true. I followed Special Project #: S84638 and replaced all led models and found unit operating as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Austin, TX 78752

Kimo

Job Details: 07/26/2023

"Arrived onsite to replace the front glass on a rang oven but the new one was damaged in box, I am ordering another front glass and having the office reschedule return. ; ordrng 1 WPW10634271 (GLASS-DOOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Austin, TX 78724

Matthew

Job Details: 07/26/2023

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply voltage. Inspected and found switch controlling voltage was off. Flipped switch and unit powered on. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Smithville, TX 78957

Joe Z

Job Details: 07/26/2023

Arrived on site for leaking during rinse cycle. Upon arrival removed lid top. Found sock blocking water flow on tub ring. Removed sock test unit on force rinse. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78744

Joe Z

Job Details: 07/26/2023

"Arrived on site for blower not operating correctly. Upon arrival,test unit and blower is operating, just not venting. Lowered unit from cabinet and found damper is not installed correct. Reinstalled damper and test unit. Unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nolanville, TX 76559

Tyler

Job Details: 07/26/2023

Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed failure and installed ice maker. Found unit automatically running as designed once power was restored. No leaks present. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Marble Falls, TX 78654

Maurice R

Job Details: 07/26/2023

"Arrived onsite for previously diagnosed parts. Installed the new freezer bin, tested it, the freezer shuts correctly and makes a good seal. No water detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near New Braunfels, TX 78130

Andrew

Job Details: 07/26/2023

"Arrived on site to test unit for no ice production. Found ice maker not responding. Found no signs of damaged door harness. Replaced faulty icemaker, unit completed harvest with no issues. Unit filled properly. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Pflugerville, TX 78660

Vincent

Job Details: 07/26/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was oven door would not close all the way. Inspected and confirmed the issue and found that the receivers and hinges needed to be replaced. I replaced parts needed and tested. Unit is now operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Bastrop, TX 78602

Joe Z

Job Details: 07/26/2023

Arrived on site for motor making humming sound. Upon arrival test unit and motor just hums. Found that turning drum by hand allows motor to operate. Need to replace motor. Replaced motor W11364931. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Austin, TX 78746

Kimo

Job Details: 07/26/2023

Arrived onsite for a DW that will not wash dishes on the top rack upstairs in I found F6e1 (low or not water in unit)code stored upstairs inspection I found that the water flow was very weak. I adjusted the water flow by turning up the water at the water inlet valve under the sink and tested the unit and found the unit operating as directed no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, TX 78660

Vincent

Job Details: 07/26/2023

Arrived on site to install parts. I advised the office to inform maintenance or tenants to defrost the refrigerator for 32 hrs and allow 24hrs to cool. No leaks where observed during service. ; ordrng 1 W10916494 (Service kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Austin, TX 78704

Matthew

Job Details: 07/26/2023

"Arrived onsite for inspection with clear door to identify source of leak. Ran diagnostics and found stored error code 6/1, 8/1, 3/4(not listed). Ran test and lower spray arm is free spinning but upper spray arm has low flow and not turning properly. Looks to be either a broken upper spray arm or a weak motor. Returning with spray arms. Customer requesting first call on Aug. 2nd. First call of the day. ; ordrng 1 WPW10448645 (Upper spray arm) and 1 WPW10327455 (Third level) and 1 W10622462 (Tall zone manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Harker Heights, TX 76548

Tyler

Job Details: 07/26/2023

"Arrived on site for refrigerator not making ice/not cooling properly. Upon arrival confirmed complaint and found temps in fc at 39 degrees. Found amp draw to compressor at 0.5 amps as well as no heat transference from condenser coil or drier but compressor was over heated. Inspected evap coil and found very little moister/ice build up on 10% of the coil while te rest of dryer and warm. Informed customer of sealed system failure and will need office to reschedule once availability of parts is known. Ordering W11580057 compressor, W11546692 evap coil, WPW10143759 uv drier, W10913906 access valve. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap coil) and 1 R600 (R600) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78717

Gerry C

Job Details: 07/26/2023

"KDFM404KPS0 GP arrived on site to inspect dishwasher stuck in cycle of turning on and off. Inspected the unit and found the following error codes F8E4 (float switch open/overfill) F10E2 (vent wax motor) F8E2 (fill valve electrical problem). Found the drip pan not mounted and found water inside of the overflow, drain loop placed just at the bottom of the sink. Based on the color of the water its possible that the sink has been back flowing into the dishwasher. No mounting screws were found upon arrival. Unit was also not properly leveled. Corrected these issues and tested the unit and its is operating as designed with no water leaks observed during service."

We serviced a

JENN-AIR RANGE

Model JDS1750EP0

Near New Braunfels, TX 78132

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for buttons not working on console. Found the 4 and 7 were not responding properly. Ran diagnostics with no issues. No stored error codes. Recommend console and display replacement. Needing autho and office to reschedule. ; ordrng 1 W10803488 (Control) and 1 W11179272 (Display)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Rogers, TX 76569

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Ran unit through diagnostics and found that the water would fill inside the unit, but would not actually recirculate. Went to remove the wash motor and found that evidence of water leaking from the heater. Got authorization for both the washer motor and heater replacement. Replaced both parts and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the cuetomer is not using rinse aid (photo). I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. While testing, I checked amp draw to the components of the unit and found the element is providing 7-9amps during wash and drying cycles during diagnostics (photo). Once testing was complete, I demonstrated to my customer that the element is heating by pouring some water onto the element and it sizzled and produced steam. I contacted techline and spoke to Jonathan and advised of the complaint and my findings. Jonathan recommended advising the customer of rinse aid and use and care and provided SR#7736945709. I made recommendations for use and care, as well as, detergent and rinse aid use to my customer. Unit is operating as designed. No repairs needed at this time and no water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/26/2023

"Arrived on site and found customer experience sparking from infinite switch. Found left rear infinite switch has burned out no other issues. Replaced it and all burners are working properly. If cooktop hot light on control board does not go away on its own will need to bring back remaining three infinite switches and control board, job complete 7736889031"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78726

Paul

Job Details: 07/26/2023

Arrived onsite for a washer with temperature issues. I found the machine water hoses connected correctly per code but the customers supply lines were backwards. I switched the hoses at the machine and the machine is working as designed now. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from inside the unit and will happen when opening the RC doors. I placed the unit in diagnostics and tested the damper in test 3 and immediately the unit began to make the noise and the customer identified the noise as the same one theyve been hearing. I advised the customer that its the damper and described the dampers functions. I tested the unit in diagnostics and found no further issues. I am ordering the damper and scheduled return service for 08/02/23. No water leaks observed during service.; schdld next appmnt for 8/2 WED !"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Seguin, TX 78155

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for leaking. Found whole unit leaning forward and left side down about 1/2. Leveled unit and ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Austin, TX 78737

Kevin

Job Details: 07/26/2023

Arrived on site and customers actual experience is water leaking on floor and breaker tripped. My name stole dishwasher to observe it while running and found water is leaking from motor assembly it pours on the ground too quickly to see Exactly where Ill just bring back entire motor assembly. Also sound blanket is missing well bring that back as well.; ordrng 1 W11416363 (Sump and motor) and 1 W11553445 (Sound blanket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, TX 78155

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for RC getting too cold and freezing items. Found thermistor by damper not connected. Secured connection and unit completed all functions in diagnostics. Advised customer to monitor and if issue persists recommend damper and thermistor replacement. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78750

Paul

Job Details: 07/26/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the third rack nuts and the caps. I tested the machine and there were no water leaks present at the time of service. Call complete.; ordrng 1 W11573757 (Tub plug) and 1 C-note (Parts is to be given to MS to mail to the customer)

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Leander, TX 78645

Maurice R

Job Details: 07/26/2023

"Arrived onsite for oven making a load noise in convection mode. When the temperature hit 425? the noise appeared. Installed new motor and heated the unit to 425? the noise was not there until I open and closed the door. Order the convection fan cover and another motor. The unit could not be worked on in the upper oven because of the heat. The blade in the oven needs to be replaced for it is tested due to how long it takes to,cool the oven down to safely working on the convection fan in the oven. ; ordrng 1 W10860984 (Fan motor) and 1 W11234761 (Convection fan cover)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MB0

Near Waco, TX 76705

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a range that is not heating inside the oven. Inspected unit and work area. Did confirm the customers complaint and found that the igniter would glow, but that the gas valve was never turned on. Check the amp draw off of the igniter, and found it week. Replaced the glow igniter and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waco, TX 76707

Jonathan M

Job Details: 07/26/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the defrost heater in Thermistor and tested the unit. Im gonna begin to work and operate as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78703

Scott

Job Details: 07/26/2023

"Arrived on site for ice machine shutting off and turning on bye itself . Ran diagnostics,unit powered off . Removed unit from cabinet and found power cord was pinched under unit and has sever pinches . Replaced external pump with cord . Ran diagnostics all checked normal. No water leaks detected at this time. Called safety . Same reference number 7736886683. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Spicewood, TX 78669

Luis

Job Details: 07/26/2023

"Arrived on site for not making ice. Ran diagnostics diagnosed a defective recirculating pump replaced pump ran diagnostics all test passed good water flow,water circulating over plate compressor powered on good frost formation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Bee Cave, TX 78738

Luis

Job Details: 07/26/2023

"#0711Arrived on site for temperature issues. Per customer food would freeze with setting at 34 and if setting increased to 37 temp reading on customers thermometer reading 50. Ran diagnostics thermistors passed,checked average temp reading at 35 changed defrost setting to basic advised customer if they want to measure actual temp reading to check water temp with a glass placed in fresh food section after 24 hrs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76501

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. But the unit had been unplugged. The customer advised that he unplug the unit on Sunday morning because the unit had stopped cooling on Thursday and it continue to climb and spoiled his food. He unplugged it because he didnt see a point in keeping the unit plugged in. Found the compressor and evaporator fans kick on immediately as unplug the Internet. Took a nap draw after compressor and found pulling .925 A. I checked resistance through the heater and found the heater within range. Spoke to JC and was advised that because the unit was unplugged, we could not determine if there was an issue with a Control or if it was a defrost issue. He also advised that it may have caused a small leak at the evaporator the first time that the unit frosted up. I was advised to have the customer keep the unit plugged in and reschedule the customer to 7/31; schdld next appmnt for 7/31 MON PM"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS05

Near Austin, TX 78730

Paul

Job Details: 07/26/2023

Arrived onsite for a refrigerator leaking. The customer showed me where water was leaking at the rear of the RC evaporator cover and running down the liner. I found a piece of brown masking tape had fell in the drain trough causing water to dam up and freeze then divert the water to the rear of the cover and leak. I removed the tape and cleared the ice. The unit will drain correctly now. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/26/2023

Arrived on site for refrigerator not making ice upon arrival confirmed complaint and found during ice maker harvest that unit wasnt filling with water. After further testing I found ice maker valve had stopped opening up. Replaced valve and found ice maker working as designed call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mustang Ridge, TX 78610

Andrey

Job Details: 07/26/2023

"Arrived on site to test unit for excessive shaking, tested unit found multiple dents in unit and wall do to excessive vibration of unit unit is leveled properly per service pointer inspected basket and did not find a barcode, will need to replace basket and suspension on return visit, ordering basket, office to reschedule ; ordrng 1 W11172199 (Basket)"

We serviced a

JENN-AIR COOKTOP

Model JGCP436HM00

Near Liberty Hill, TX 78642

Lou

Job Details: 07/26/2023

"Arrived on site to inspect cooktop gas leak. Upon further inspection, I found the gas source turned off and turned it on. I removed the drawers below the unit to expose the gas line and regulator and immediately smelled the gas odor. I tested the unit and all burners are operating as designed. I removed the knobs and listened/smelled for gas leaks and found none. Using my liquid gas leak detector, I tested the gas line and found the gas line connector at the coupling to the regulator was not tightened (photo) and found bubbles coming out on the right side of the connection. I tightened the line and retested with my leak detector and found no further leaks. I advised the builder of my findings. I contacted Whirlpool Safety and spoke to Lashonda and advised of my findings. She advised notes have been documented to SR#7736909080. No gas leaks detected at the end of service, job completed."

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X24DS02

Near Austin, TX 78701

Scott

Job Details: 07/26/2023

"Arrived on site ,replaced door . Adjusted gaskets . Job complete"

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Austin, TX 78738

Kevin

Job Details: 07/26/2023

Arrived on site and inspected vent hood and found blower motor will not turn on. Replaced user interface buttons and this had no positive effect. Attempted to inspect upper assembly and found chimney is riveted in place Builder/installer did not use the screws like they are supposed to. Also top rivets are approximately 10 feet off the ground And not reachable. Vent hood is inaccessible and no further diagnosis can be done. Homeowner contacted builder but they did not answer the phone. Job complete

We serviced a

GE WASHER

Model GTW465ASN2WW

Near Austin, TX 78717

Kimo

Job Details: 07/26/2023

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed the new gearcase,belt and pulley. And tested the unit and found unit operating as designed no leaks. Office to contact PLEASE CALL CHRIS @ 512-828-0555 to collect the balance as I could not due to the appointment office being closed by the time I was finished with the repair."

We serviced a

MAYTAG WASHER

Model MVW6200KWO

Near Austin, TX 78754

Vincent

Job Details: 07/26/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not working. The washer was on standby and not responsive. I will order the control board, Ui and the latch if needed. I rescheduled the customer to return on 08/02/23. No leaks where observed during service. ; ordrng 1 W11481108 (Control) and 1 W11481116 (UI control) and 1 W11394572 (Latch)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Cedar Creek, TX 78612

Joe Z

Job Details: 07/26/2023

"Arrived on site for not cooling in both sections. Upon arrival, inspected unit and is just slightly cool. In both cabinets. Test compressor and is operating but only pulling .31 amps. Removed evaporator cover and found only a small amount of frost on top corner of Evaporator. Need to have sealed system repair. This is a R600 system. Ordering compressor, Uv drier, access valve, R600 kit, and nitrogen. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hrweigh (2 hr weigh)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cedar Park, TX 78613

Gerry C

Job Details: 07/26/2023

"WED4815EW1 Arrived to inspect failure to spin. I found the basket was leaning to the inner left of the chassis and corrected via leveling legs. I calibrated the unit and advised the customer on detergent usage. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Joe Z

Job Details: 07/25/2023

"Arrived on site for not powering. On. Upon arrival, inspected unit and connection from cord to wall supply is not connected. Secured connection and test unit. All cooktop burners operate correct. Test oven by preheating to 350. Unit is operating as designed . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Austin, TX 78747

Joe Z

Job Details: 07/25/2023

Arrived on site for possibly leaking gas. Upon arrival inspected and used electronic sniffer to search for gas leak. Cannot detect leak. Test all burner and all burners ignite and operate correctly. Cannot duplicate the issue. Job complete . Contacted Lisa from SAFTEY team let them know there was no gas leak or ignition issue found. Ref# 7736916810. Job complete

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Buda, TX 78610

Joe Z

Job Details: 07/25/2023

Arrived on site for not heating. Upon arrival ran vent test and failed. Rand timed dry and heater not energizing. Test polarity and is good. Found element has fracture. Need to replace element. Replaced element and test unit and is oper as designed. Advised customer to have vent cleaned. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near San Marcos, TX 78666

Joe Z

Job Details: 07/25/2023

"Arrived on site for over heats console. Upon arrival ran diagnostics and got Error code F2-E1, shorted keypad. Preheated oven to 350. Unit began heating and reached 391 with thermocouple . Unit began cycling. Cooled to 325, then raised to 370, average 347.5. Unit is heat cycling correctly. Advised customer that the heat on console is due to oven venting directly under console. Ordering control . Office to reschedule ; ordrng 1 W11620481 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Kyle, TX 78640

Joe Z

Job Details: 07/25/2023

Arrived on site for unit not operating. Upon arrival ran diagnostics and got F5-E3 lid will not lock or unlock. Ran quick cycle and latch only clicks continuously ; ordrng 1 W11513248 (Latch)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Buda, TX 78610

Joe Z

Job Details: 07/25/2023

"Arrived on site for making thumping sound during rinse cycle. Upon arrival ran an EXPRESS wash. Unit fills and washes correctly. Unit starts making thumping sound once top third level spray arm engages. Contacted techline for assistance. Explained to tech findings. Tech determined that the 3rd level spray arm is too loose and water pressure is causing the arm to raise up and down causing thumping sound. Tech recommended replacing 3rd row spray arm, retainer and feed tube. Tech gave SR# 7736934409. Office to reschedule ; ordrng 1 W11507999 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (3rd level spray arm)"

We serviced a

JENN-AIR FREEZER

Model JUCFP242HL11

Near Austin, TX 78739

Kevin

Job Details: 07/25/2023

"Arrived on site and found no ice production, insured icemaker is turned on at control panel. Spoke with Techline is unit does not have a test for running the icemaker. Tech line recommended replacing icemaker, job complete. 7736941257"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Austin, TX 78749

Kevin

Job Details: 07/25/2023

"Arrived on site and inspected range and found control panel start button is unresponsive. Replaced console and display and range is now working properly, job complete"

We serviced a

KITCHENAID VENTHOOD

Model KXD4636YSS7

Near Austin, TX 78739

Kevin

Job Details: 07/25/2023

"Arrived on site and disassembled vent hood for repair and found motor assembly does not match original, New motor assembly composition is 180? different from original. It will not work correctly. Turned it over to parts research; ordrng 1 Correctmotorassembly (Not W11187731)"

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS

Near Austin, TX 78737

Kevin

Job Details: 07/25/2023

"Arrived on site and inspected vent hood and found screens will not stay in place. Found tabs are bent and after straightening them they are now staying in place, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, TX 78737

Kevin

Job Details: 07/25/2023

"Arrived on site and found home inspector told new homeowner that dishwasher is not completing normal cycles only. Home inspector did not sit and observe a normal cycle for three hours. Ran a diagnostic cycle and there are no error codes and dishwasher is working properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Kimo

Job Details: 07/25/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new basket and tested the unit and found unit operating as designed

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Manor, TX 78653

Kimo

Job Details: 07/25/2023

Arrived onsite for a dryer that has a damaged timer and knob. Upon arrival I found this to be true. I replaced the both of them and tested the unit and found units operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Manor, TX 78653

Kimo

Job Details: 07/25/2023

Arrived onsite for a DW that is leaking from the right side of the unit. Upon inspection I found that the tub gasket had come loose from the tub. I removed it and made sure that it was not damaged and then reinstalled it making sure that the gasket fit tight into the groove that holds it in the tested the unit and found no leaks this time.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC0FS1

Near Manor, TX 78653

Kimo

Job Details: 07/25/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new blower and tested the unit and found that unit operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320MOMSO

Near Manor, TX 78653

Kimo

Job Details: 07/25/2023

Arrived onsite for a rang oven that is not igniting. Upon testing the unit I found that the igniter was showing open. I replace the igniter and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Kimo

Job Details: 07/25/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and tested the unit and found unit operating as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Manor, TX 78653

Kimo

Job Details: 07/25/2023

Arrived onsite for a washer that randomly show pf which I witnessed when I arrived I also found F5e2. F8e1 f0e2 code stored. I will need to do further diagnostic but due to the location of the stacked unit I will need help getting it out. I am ordering a 2man and having the office reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78728

Kimo

Job Details: 07/25/2023

Arrived onsite for a refrigerator that has a leaking ice maker. Upon inspection I found the ice maker leaking I replaced the ice maker and tested the unit and found the unit operating as designed no leaks found

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78681

Kimo

Job Details: 07/25/2023

Arrived onsite for a washer that will bang around when in spin. Upon testing the unit I found that this was tue. I removed the agitator and hub then the basket off of the shaft of the gearcase and rotated it 180* and reassembled everything and tested the unit with a heavy blanket in normal wash and found unit operating as designed when in spin. Upon further inspection I found that the gearcase was leaking which was most likely caused by the banging around the unit was doing be for my adjustments I am ordered the gearcase and rescheduled for 08/01/23; ordrng 1 W11454734 (GEARCASE)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78628

Lou

Job Details: 07/25/2023

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised they found a puddle of water at the front right area of the unit and havent used the unit since. I removed the toeplate and drip pan and placed the unit in diagnostics showing no error codes. Tested the unit and found water leaking out at the back right side. I pulled the unit out and found water leaking from the element nuts (photo). Also found dry water stains on the floor under the unit (photo). I inspected the element and found the bushings had deteriorated (photo). Following the service pointer (W11540964), I removed and replaced the element and retested and unit is no longer leaking water. I advised the customer of my findings and they took photos of the minimal damage under the unit. I left the old element for the customer to provide for insurance purposes. No water leaks observed at the end of service, job completed ."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, TX 78641

Lou

Job Details: 07/25/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the basket and suspension rods and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS

Near Leander, TX 78641

Lou

Job Details: 07/25/2023

"Arrived on site to inspect venthood blower not changing speeds. Upon further inspection, I tested the unit and on all speed selections, the blower stayed at the lowest speed. I attempted to cycle power at the breaker to the unit but found there is not dedicated circuit for the venthood and was unable to determine which breaker turned the unit off. I advised the customer that they would need to find which breaker turns the unit off before we can service it safely. In the meantime, I am ordering the blower and customer will contact the office, once they find which breaker turns the unit off, to schedule return service.; ordrng 1 W11351717 (Blower motor)"

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ4

Near Liberty Hill, TX 78642

Lou

Job Details: 07/25/2023

"Arrived on site to inspect range right side second burner not working. Upon further inspection, I tested the burners and all burners are operating as designed. I found the front left burner valve knob shaft was broken and not able to turn the valve on (photo). I am ordering the knob and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11620567 (Knob)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Liberty Hill, TX 78642

Lou

Job Details: 07/25/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control failure, gearcase, clutch and slider failures,I removed and replaced mentioned parts and calibrated the unit. Placed the unit in diagnostics and tested and unit is operating as designed. Advised customer of my repairs. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Liberty Hill, TX 78642

Lou

Job Details: 07/25/2023

"Arrived on site to inspect refrigerator door,gasket and ice build up. Upon further inspection, I tested temps in the FC=8 degrees and RC=39 degrees. Removed the bottom RC crisper drawer and found a small amount of ice under the evaporator and removed it. I found the right RC door gasket had popped out of the liner. I re-seated the gasket and tested and it is operating/sealing properly. I found a large amount of rust on the left and right RC doors and the FC door (photos). I requested authorization to replace the doors and was advised that the customer would have to contact their extended warranty to discuss replacing the doors as they dont cover rust on doors. I advised the customer of this. No further repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78745

Luis

Job Details: 07/25/2023

"Arrived on site for cooling complaint. Checked freezer temp reading 2? full bucket of ice made,adjusted and checked door seal good freezer door is sealing as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Austin, TX 78727

Luis

Job Details: 07/25/2023

"Arrived on site. Unable to remove ice bin due to ice build up inside advised customer to defrost unit,remove bin and reschedule for appliance express to determine water leak. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Austin, TX 78752

Luis

Job Details: 07/25/2023

Arrived on site. Replaced evaporator thermistor and main control powered unit on ran diagnostics all test passed.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRW03

Near Austin, TX 78756

Luis

Job Details: 07/25/2023

"Arrived on site for water leaking. Found frozen drain,cleared ice from drain flushed drain checked water flow through drain good. If issue reoccurs will need to replace freezer gasket . Todays visit covered by appliance express."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78705

Luis

Job Details: 07/25/2023

Arrived on site . Found crack on bottom liner in fresh food section installed epoxy patch kit

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Austin, TX 78703

Luis

Job Details: 07/25/2023

Arrived on site for thin ice. Found water leaking from cap removed and reinstalled cap tested no leaks at cap unit passed all other diagnostic test.

We serviced a

WHIRLPOOL DRYER

Model WED9620HC2

Near Austin, TX 78746

Matthew

Job Details: 07/25/2023

"Arrived onsite for heavy burn smell. Upon arrival inspected unit. Customer stated a very small load (couple items) were in the dryer and when the door was opened it had a strong odor. Inspected and ran unit empty, with a normal size load and a small load and Could not duplicate any issue. Customer confirmed that she could not smell anything abnormal. Unit is functioning properly. Customer will monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

"Arrived onsite for previously diagnosed parts. Installed the basket and tested the unit. When the unit was slowing down from the spin test there was a high squealing noise, I have never heard. I called Gerry and he said it happens with the new basket, that it should stop in the next 7 days. I called the customer and let them know that if the sound is still there in 7 days to call us back. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

Arrived onsite for refrigerator door not closing correctly. On inspection the installer did not tighten the screws for the hinge on the top of the unit. I adjusted the door to the correct setting and then tightened all the screws up. The door is operating as designed. No water leaks detected during service.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

"Arrived onsite for MW heating element support broke. On inspection the front support was broken. Took the unit apart and installed the new support clip on the heating element. Tested unit to make sure it was working. Heated a cup o f water, it got hot."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

"Arrived onsite for IM not producing ice. On inspection found the fc at 11? pulled the bottom toe plate off it was clogged about 50% cleaned the coils out in the fc went down to 2?. Checked the icemaker with service mode, it had no errors it passed the harvest test. Ran the icemaker fill test and it filled the tray. Customer asked me if take the ice bin out would cause a problem I said except if you turn it off. I looked and the unit was turn off. Turn the unit back on and told the customer that if they did see ice by tomorrow morning call us. No water leaking detected during service."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cedar Park, TX 78613

Maurice R

Job Details: 07/25/2023

"Arrived onsite for washer not working properly. On inspection ran the diagnostic heard a metal grinding noise, the unit never agitated or spun. Flipped the unit up and found oil on everything. Installed a new gearcase, clutch,belt,capacitor and actuator. Tested in diagnostics mode and it was a all working now. The unit is open as designed."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

Arrived onsite for MW door not closing. On inspection the door is not making contact with the switch on the left side. Installed the shims and they helped put it still has a issue closing the switch all the way. If you push on the left side of the door once closed the MW will start.ordering a new door W11684570. Office to reschedule when part arrives.; ordrng 1 W11684570 (Inner door frame)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

Arrived onsite for previously diagnosed parts. Installed the center burner valve and tested it. The flame does not go out when you turn the valve between large flame and simmer setting. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz07

Near Leander, TX 78641

Maurice R

Job Details: 07/25/2023

Arrived onsite for freezer with water on the gasket. On inspection found that from the factory there was a little to much spray foam that making the gasket out of shape. Went to install the new gasket and the one I have is for the door not the freezer and is the wrong colors dark grey. Ordering the correct gasket. WPW10714545; ordrng 1 WPW10714545 (Light grey freezer gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Burnet, TX 78611

Paul

Job Details: 07/25/2023

Arrived onsite for a washer to replace the previous diagnosed parts. I found no oil leaking from the gear case and confirmed what the previous tech found. The customer found the other screw that had fallen out of the pulley/belt cover. I did find the belt loose and the teeth on the cam chewed up. I replaced the cam and belt. I repaired the holes in the gear case that had been over torqued causing the screws to come out. I found rub marks on the cover and suspect this was the noise the customer was hearing when it was in spin. The customer stated the machine hadnt made the noise since the previous tech temporarily mounted the pulley/belt cover. I installed the cover screws and tested the machine finding it working as designed. I also leveled the machine. I went over loading the machine and cycle selections with the customer. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Burnet, TX 78611

Paul

Job Details: 07/25/2023

Arrived onsite for a range to replace the previous diagnosed parts. I replaced the harness and tested the unit under load with one of the single burners and the triple burner on along with the upper oven. The oven worked as designed but after 10 minutes it turned off. I tested voltage at the terminal block with the customer present and we found L1 was missing. We checked the breaker and it is a double pole split breaker finding L1 tripped. We reset the breaker and the L1 side is spongy. I explained this to the customer and he is going to change the breaker. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Burnet, TX 78611

Paul

Job Details: 07/25/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system with no refrigerant in it. I replaced the compressor and drier. I added a low side tap to the compressor. I found a leak on the lokring between the condenser and yoder loop. I cut out the lokring and sleeved it with copper tubing. I vacuumed the system and charged it with 55 grams of R600A. I tested the unit and found it working as designed with good pressures and good refrigerant flow. I explained to the customer to keep his thermometer in the freezer for a couple of weeks and make sure the temp is staying at 0 degrees before loading it full of product just in case there are any other refrigerant leaks. The unit is not connected to a water supply. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Manor, TX 78653

Scott

Job Details: 07/25/2023

Add on Arrived on site for condensation building up in dryer drum and poor drying performance . Ran temp and air flow tests . Indicated an air flow restriction. Recommended getting vents cleaned . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manor, TX 78653

Scott

Job Details: 07/25/2023

"Arrived on site for fridge rocking . Found floor uneven ,if leveled bye front rollers unit would be un leveled. Use shims on back rollers. Adjusted leveling rollers in front . Unit is now leveled . No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Elgin, TX 78621

Scott

Job Details: 07/25/2023

Arrived on site for dryer not starting . Found unit will just hum. Dryer will start tumbling is drum is turned . Ordering motor . Set return 8/3 .; ordrng 1 279827 (Motor)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Manor, TX 78653

Scott

Job Details: 07/25/2023

Arrived on site for washer not draining and locked . Found unit had bottomed out and pulled harnes out of drain pump. Rewired harness to remove water and get unit unlocked . Ordering harness and shocks . Return set 8/3 ; ordrng 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Manor, TX 78653

Scott

Job Details: 07/25/2023

Arrived on site for range flashing 2-1 error. Runnable to run diagnostics due to key pad . Replaced control . No error codes in diagnostics. Ran preheat . All checking normal. No gas leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Manor, TX 78653

Scott

Job Details: 07/25/2023

"Arrived on site for spray arm falling on to heater . Found spray arm had melted quite a bit on to heater . Replaced element and spray rm. ran diagnostics, no errors found . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MDB4949SKZ1

Near Manor, TX 78653

Scott

Job Details: 07/25/2023

Arrived on site for dishwasher tripping breaker at drying part of cycle . Found some rust spots on element . Replaced element . Also recommended changing breaker as breaker is also tripping when unit is not plugged in . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, TX 78723

Scott

Job Details: 07/25/2023

"Arrived on site ,replaced lower harness and control. Ran diagnostics , all checked normal. No water leaks detected at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/25/2023

"Arrived on site for washer giving off burn8 g smell prior to arrival. Upon arrival washer was being used with load of laundry(per tech instruct prior to call) was able to confirmed burnin* plastic smell and traced in down to the motor. Found cooling fan on top of motor coming loose from motor and motor over heating. Found gearcase leaking small amount of oil. Found belt stretching due to heat contact from motor. wasnt able to remove washplate from tub. Will need autho to complete repairs with new belt, gearcase, motor and hub drive and washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL DRYER

Model wed5010lw0

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/25/2023

Arrived on site for dryer making a loud noise once a load wash put in drum. Upon arrival found unit vibrating sporadically without loud and screeching. Disassembled unit and found back left roller grinding on roller shaft. Replaced rollers with repair kit 4392067. Reassembled and tested unit. Found noise removed and u it no longer screeching. Call complete