Service History 125

We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Elgin, TX 78621
Matthew
Job Details: 09/15/2021
"Arrived onsite for washer making noise in spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and passed. Ran individual spin and agitating test and had no issues. Ran a quick wash of laundry and during spin had no issues. Per whirlpool service pointers control may be emitting noise during spin. Also noticed that actuator was under service pointer for replacement as well. Will order Control, actuator and cam. Did not see any signs of gearcase failure. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11498797 (CONTROL)"
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAB0
Near Cedar Park, TX 78613
Wesley
Job Details: 09/15/2021
Arrived onsite and found unit operating with a stuck button.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Salado, TX 76571
Tyler
Job Details: 09/15/2021
Arrived on site for ice machine leaking under sink after previous repair. Upon arrival I was instructed that the unit started leaking from the fill line under the sink by the customer upon further inspection I found that the leak was coming underneath the connection that connects the hose to the cut off itself after inspection of the hose I found the seal inside the hose that popped out of place during reinstallation causing a leak was able to re-insert and aligned the seal afterword I reassembled and tested the ice machine multiple times to make sure theres no leaks further from the hose instructed the customer that if this issue happens again the best recommendation would be to just replace the fill line call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Andice, TX 78628
Jonathan S
Job Details: 09/15/2021
Arrived on site to install previous diagnosed part. Removed failed control and installed new. Assembled unit and tested operation. All tested good.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Smithville, TX 78957
Matthew
Job Details: 09/15/2021
Arrived onsite for dryer not functioning. Upon inspection found unit would not start. Tested unit and found open thermal fuse and cutoff. During inspection found lots of lint buildup all around unit parts and ventilation area. Cleared out buildup. Replaced fuse and cutoff and tested. Unit is functioning properly. Notified customer that external ventilation will need to be cleaned or issues could come back. Customer will notify landlord. Job complete
We serviced a
GE DRYER
Model Gfdn110el0ww
Near Round Rock, TX 78681
Wesley
Job Details: 09/15/2021
Arrived onsite and found upper bearing failed and worn. Ordering upper bearing to repair. ; ordrng 1 WE14M124 (Upper bearing) and 1 WE14M124 (Upper bearing)
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL01
Near Austin, TX 78737
Leonardo
Job Details: 09/15/2021
"Arrived on site for complaints of oven door not sitting correctly. Found left side hinge not in all the way. Secured door correctly, job complete."
We serviced a
WHIRLPOOL OVEN
Model RBD305PVB02
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/15/2021
Arrived on site to install previous diagnosed part. Gained access to control housing and installed rebuild control. Powered unit on and ran bake mode to preheat temperature. Canceled bake mode and restarted. All tested good. Spoken with customer on operation and user care guide.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Georgetown, TX 78626
Lou
Job Details: 09/15/2021
"Arrived on site to install previously diagnosed and ordered part. Per techlines recommendations to previous tech, I removed and replaced the main harness and tested. Unit is operating as designed. Before beginning repair, I had the customer sign the waiver of damages from lifting glass cooktop. I found that liquid had leaked into the switch harness area and shorted the hot surface module. Advised customer of my findings. Job completed."
We serviced a
KENMORE DRYER
Model 417.880427
Near Lago Vista, TX 78645
Justin
Job Details: 09/15/2021
Arrived on site for a dryer that was not heating properly. Upon arrival the customer stated the unit will intermittently get no heat. I gained access to the thermostats and fuse. I ohmd all out and found them good. I gained access to the heater and found significant rust. Upon further inspection I found the connectors severely rusted and breaking apart. I ohmd out the heater and found it fluctuating from open and closed. This indicates a faulty heater. I installed the new heater and then tested the unit. The unit is now heating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78645
Justin
Job Details: 09/15/2021
"Arrived on site to install previously diagnosed parts. I installed the new valve and found it now energizing and working. However, I also found a water flow issue at the wall, and the waterline gasket to the dishwasher valve corroded. The corroded gasket was causing the valve at the dishwasher to lightly drip. I got it to stop temporarily during service. However, I let the customer know the line needs to be changed just in case it begins to drip again. I found the dishwasher working as designed, but due to the water flow from the wall the dishwasher could not be used yet. I informed the tenant of my findings.
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Round Rock, TX 78665
Tommy
Job Details: 09/15/2021
Arrived onsite for oven not operating upon arrival found unit UI misinterpreting buttons pushed. Ordering control and console. Office to reschedule upon arrival of parts.; ordrng 1 W11396218 (Stainless console)
We serviced a
KITCHENAID VENTHOOD
Model KWCU360WSS0
Near Georgetown, TX 78626
Kayman
Job Details: 09/15/2021
Arrived onsite to install previously diagnosed parts. We found the motor is installed attached to a plate and the vent hood was installed around the motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near New Braunfels, TX 78130
Noah D
Job Details: 09/15/2021
"Arrived on site to inspect unit for not draining normally , upon inspection found the units drain clogged due to plastic wrap, cleared wrap and lowered drain pan. Cleared lower drain tubing.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Jarrell, TX 76537
Tali W
Job Details: 09/15/2021
Onsite for microwave oven combo having dent in lower vent trim piece. Pics of dent in SDQP. Replaced vent trim. Customer visually checked after repair and approved. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Austin, TX 78735
Luis
Job Details: 09/15/2021
"Arrived on site for hi and lo error code. Replaced main control,upper and lower thermistors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/15/2021
Arrived on site to diagnose a refrigerator that is not sealing properly. Tested all parts and components and found no failures to unit at this time. No air leaks or abnormal moisture in unit. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Round Rock, TX 78665
Lou
Job Details: 09/15/2021
"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the motor is not operating properly. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78759
Scott
Job Details: 09/15/2021
"Arrived on site for squeaking washer . Found failed gearcase . Ran diagnostics. Got off balance load error code . Found off balance error code and oil leaking from gearcase and also on cabniet wall . Replaced gearcase , clutch and slider .no water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/15/2021
"Arrived on site for refrigerator leaking water from ice dispenser. Inspected unit and work area. Found ice caught in dispenser from using crushed ice. Shown customer ice stuck in chute. Customer stated that a spring had fallen from dispenser. Found spring from ice box release button. Inspected ice box and found nothing broken and is repairable. Removed ice box button release mechanism and reinstalled spring. Assembled ice box and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB4
Near San Marcos, TX 78666
Andrew
Job Details: 09/15/2021
"Arrived on site to test unit for not draining, tested unit found drain pump not draining, replaced pump, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Marble Falls, TX 78654
Cliff
Job Details: 09/15/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found filter faulty preventing water from getting to icemaker. Homeowner will need to replace filter to correct issue. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78759
Luis
Job Details: 09/15/2021
"Arrived on site for no cool in fresh food section. At time of visit unit cooling,found ice in return vent on right side and moisture on liner found door sagging not making good contact to liner. Installed a washer to door hinge gasket sealing correctly,added white silicone to gaps between liner and cabinet. ; used 1 482338 (Clear silicone) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Austin, TX 78757
Luis
Job Details: 09/15/2021
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,defrosted evaporator replaced defrost thermistor and fan scroll,secured thermistor to correct location on suction line using a zip tie. Changed defrost setting to basic.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Pflugerville, TX 78660
Scott
Job Details: 09/15/2021
Arrived on site for dishwasher leaking . Found water has been leaking out diverter motor . Replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 09/15/2021
"Arrived on site for Ice and Water dispensers are not working. When trying to dispense ice, the fridge makes noise but no ice dispenses. The ice maker works and there is no jam. When trying to dispense water, the display counts the number of ounces being dispensed but, again, nothing actually dispenses. The doors are closing properly and everything appears to be lined up for the ice dispenser. The 'open-door' warning light turns off when the doors are closed as usual.Found interior panel concave causing the switch to not fully close when door was closed. Used square block with foil tape to cover concave section. Had customer test water and ice dispenser. Both are working as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS02
Near Bastrop, TX 78602
Matthew
Job Details: 09/15/2021
Arrived onsite for refrigerator having over temperature error and alert. On arrival unit was plugged in and running. Compressor and fans running. Disassembled evaporator compartment and found very irregular frost pattern. Only frost on top rear coil leading to cap tube. Discussed with PR and SW. unit is having sealed system issue. Office to reschedule. ; ordrng 1 212643 (sealer-gum) and 1 876765 (mtg kit) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 W10890886 (heater-pan) and 1 W11506635 (VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10205102 (evaporator)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FB0
Near Buda, TX 78610
Andrew
Job Details: 09/15/2021
"Arrived on site to test unit not heating, tested unit found , bad magnetron and capacitor, replaced magnetron,cap,and diode, tested unit, unit working as designed job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Georgetown, TX 78633
Tali W
Job Details: 09/15/2021
"Onsite for washer having loud squealing noise when filling. In diagnostics, found F2E1 stuck key. Cleared error code. Started diag cycle and found noise coming from valve when filling. Found debris around valve water inlet, valve having restricted flow, resulting in failure of valve. Also inspected hoses. Found hoses rubber seals deteriorating. Replaced valve. Informed customer to replace inlet hoses to prevent future issues. Unit functioning as designed. Call complete."
We serviced a
KENMORE WASHER
Model 110.2002201
Near Manor, TX 78653
Matthew
Job Details: 09/15/2021
Arrived onsite to replace previously diagnosed parts. Replaced suspension rods. Tested unit and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Luis
Job Details: 09/15/2021
"Arrived on site for no cool. Found no refrigerant in system,found no traces of dye on evaporator or tubing at compressor compartment. Replaced defective compressor and replaced evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25ILSS02
Near Round Rock, TX 78665
Tommy
Job Details: 09/15/2021
"Arrived onsite for unit still got getting fully cold . Upon arrival found thermistors both good air diffuser now good return clear, and evap operating well. Found unit control intermediatly reading thermistors for cooling, control is a rebuild let customer know rebuild Job Completed."
We serviced a
JENN-AIR RANGE
Model JES9800AAS
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/15/2021
"Arrived on site for customer complaint of downdraft not working, found duct work is needed due to duct being ripped apart. Instructed customer to have duct replaced."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manor, TX 78653
Matthew
Job Details: 09/14/2021
Arrived onsite for dishwasher not starting a cycle. Upon arrival put unit in diagnostics and found error code for latch. After inspection found failed latch not allowing cycle to start. Replaced latch and tested. During testing found that unit is not receiving water through supply line. Notified customer that that would need to be corrected. All other components are functioning properly at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/14/2021
"Arrived on site for range back left burner would not shut off and husband replaced burner valve and wife wanted unit inspected for concerns of gas leak. Tested burners operation and used gas sniffer to check for possible gas leaks. Verified correct valve was installed. All tested good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 09/14/2021
Arrived onsite for previously diagnosed parts. Replaced sump and motor wiring and fasteners and tested found unit now operating as designed. No signs of leaks.job Completed.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/14/2021
Arrived on site to diagnose an oven that is not registering door position. Found rivet in latch assembly not tight allowing excessive switch movement. Tightened rivet properly and all is working properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78721
Jacob
Job Details: 09/14/2021
"Arrived onsite for unit not heating. Upon further investigation, found that the back panel was really smashed in that it bent and broke the heating element and the the housing. Back panel needs to be replaced as well. Took pics of the damage. Spoke to the head of maintenance to give the update on the unit. No issues at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07Q1Q
Near Kyle, TX 78640
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not heating due to a bad ui. Upon inspection found the unit was working normally, reattached the ui cord and tested. All functions worked. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
David Z
Job Details: 09/14/2021
"Arrived on site to follow up on refrigerator that had leaked water from the bottom. Followed tech line recommendation to replace icemaker fill components. On removal of the inlet valve, found the icemaker water line was pulled tight and was not fully seated in the valve. Replaced valve and moved line out of 1 hangar to allow it some flex so it does not pull out again. Tested dispenser and icemaker several times and verified unit is working as designed. No water leaks found. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit heated normally but sensor was off, replaced sensor and tested. All functions worked. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15POZP2
Near Austin, TX 78746
Luis
Job Details: 09/14/2021
"Arrived on site for too much ice. Ran diagnostics failed bin thermistor unit passed all other diagnostic test,replaced defective thermistor.; used 1 WPW10511923 (Thermistor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Austin, TX 78741
Kevin
Job Details: 09/14/2021
Arrived on site and inspected dryer and found it is not heating. Found vent hose has been cut and there is water coming from the outside of the building filling a bucket behind the dryer. Dryer cant vent properly and this is the reason element failed. dryer not being able to vent properly is a fire hazard. Disassembled dryer and found heating element has failed. After replacement dryer is heating properly but it should not be used until vent is corrected
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Leander, TX 78641
David Z
Job Details: 09/14/2021
"Arrived on site to diagnose dishwasher not running and cleaning dishes properly. Ran unit in diagnostic mode and found errors, F2E1 f4e3 f7e1. Tried to run unit and wash motor never engaged, diverter just spins and clicks. Replaced the sump and motor assembly and restated. Verified unit working as designed with no water leaks. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TE0
Near Killeen, TX 76542
Al
Job Details: 09/14/2021
Arrived on site and inspected ice maker issues. Confirmed there was a broken part causing the ice to drop on the back ledge instead of dropping into the ice container. R&R the ice maker and it cycled and was harvesting when I departed. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Austin, TX 78728
Scott
Job Details: 09/14/2021
Arrived on site for right front burner not heating . Found element has burn mark . Ordering element . Call to set return .; ordrng 1 W11259508 (Right front element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Copperas Cove, TX 76522
Al
Job Details: 09/14/2021
Arrived on site and inspected 5 door kitchen-aid refrigerator door open icon on display. Confirmed the complaint and found the deli drawer harness is defective and will require it to be replaced. I unplugged the harness for now and all interior light came back on and all functions of the unit now working properly.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Manor, TX 78653
Matthew
Job Details: 09/14/2021
Arrived onsite for range oven not functioning. Upon inspection found unit having trouble igniting. Disassembled unit and found flame spreader disrupting ignition. Adjusted spreader. Reassembled unit and tested. Tested at 350 degrees. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/14/2021
Arrived on site for cooktop customer stated that gas flame was not high enough. Inspected unit and work area. Tested burner operation. Found all burners working. Adjusted front right burner flame. Customer stated that it was not correct. Called Whirlpool tech support and spoke with Sterling. Boiled 8 ounce of water and found boiling within 4 minutes. Customer referred boil to simmering. Found water past boiling point. Sterling stated that is within specks. Informed customer that unit is operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrew
Job Details: 09/14/2021
"Arrived on site to test unit for not working properly. Found unit not connected to WiFi. Advised customer to connect unit. both controls, UI and interlocks will be needed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/14/2021
Arrived on site to test unit for constantly tripping. Found motor pulling 2.9amps hen in spin. Was no able to replicate issue. Inspected breaker and found it is connected to a 10amp gfci breaker. Called tech line and verified breaker needs to be 15amp if non gfci and 20amps if gfci. Advised customer electrician is needed to fix issue. No leaks detected. Job complete. SR#7731739054
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Luis
Job Details: 09/14/2021
"Arrived on site. Replaced switch. Found freezer not freezing and ice completely melted,removed freezer evaporator cover weak to no frost pattern on evaporator checked for dye no traces,removed compressor cover found dye at weld joint to compressor,removed line,reinstalled discharge tube and brazed connection. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/14/2021
Arrived on site to install previous diagnosed part. Removed door and disassembled. Corrected door handle and installed screw. Assembled door and tested door operation. All tested good.
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near Troy, TX 76579
Tali W
Job Details: 09/14/2021
"Onsite for range display fading, light button and 3 button not working when pressed. In diag, found F2E1 stuck key. Also, noticed dimming of display on the left side. Ordering control panel and returning with display. Office to reschedule. ; ordrng 1 W11043339 (Control panel) and 1 W11025616 (Keypad harness) and 1 W11296051 (Control)"
We serviced a
WHIRLPOOL COOKTOP
Model JIC4730HS
Near Austin, TX 78737
Leonardo
Job Details: 09/14/2021
"Arrived on site for complaints of scratched glass on cooktop. Found 2 scratches on glass. Installed new cooktop glass, customer inspected and said looked good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HV0
Near Austin, TX 78747
Leonardo
Job Details: 09/14/2021
Arrived on site for install of new microwave door. Will need to order a new door and install on next visit. Office to reschedule.; ordrng 1 W11206889 (Door)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Spicewood, TX 78669
Brandon
Job Details: 09/14/2021
"Arrived on site for customer complaint of error codes and unit not starting a cycle, found f03 and f24 error codes, I replaced water level sensor, unit still gave error codes, ordering main control and pump. ; ordrng 1 W11334214 (Control) and 1 W11046209 (Pump)"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Burnet, TX 78611
Cliff
Job Details: 09/14/2021
Arrived on site to replace previously ordered parts for microwave. Replaced ui and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marion, TX 78124
Andrew
Job Details: 09/14/2021
"Arrived on site to test unit for timer not advancing and wet clothes during spin cycles,tested unit found bad control board, replaced control board and actuator, tested unit,unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Seguin, TX 78155
Andrew
Job Details: 09/14/2021
"Arrived on site to test unit for him in noise, tested unit found drain pump was seized, found broken glass causing issues, cleared glass, replaced pump, tested unit, unit working as designed, no leaks detected job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA02
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found he cap was present and the unit was extremely unleveled. Spoke with tech line regarding issue and was told it had to do with back flooring being uneven. Builder must fix to have door aligned. Sr # 7731737737. Complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78738
Brandon
Job Details: 09/14/2021
"Arrived on site for customer complaint of FR burner not lighting, I found broken ignitor, I replaced ignitor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Killeen, TX 76549
Al
Job Details: 09/14/2021
Arrived on site and inspected grease underneath the washer. Confirmed the complaint and found it saturated with oil on the customers floor underneath the unit. ; ordrng 1 W11423758 (GEARCASE) and 1 W11409708 (Shield) and 1 W11026785 (Motor Drive)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78704
Leonardo
Job Details: 09/14/2021
Arrived on site for complaints of dishwasher soap dispenser not opening. Tested unit and found soap dispenser opening on its own. Tested unit again multiple times with customer and found soap dispenser opening correctly. Advised customer to use pods instead of liquid soap. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Pflugerville, TX 78660
Matthew
Job Details: 09/14/2021
Arrived onsite for washer not draining. Upon arrival found unit with standing water and locked. Tried putting unit in diagnostics but would not start a diagnostics cycle. Manually drained water from tub. Inspected underneath unit and found connector to drain pump disconnected. Secured connector and drain motor energized. Ran diagnostics again and was able to run cycle. Ran normal load and unit is functioning properly. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS2
Near Austin, TX 78737
Leonardo
Job Details: 09/14/2021
Arrived on site for install of previously diagnosed parts. Installed new chimney extension.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Austin, TX 78734
Brandon
Job Details: 09/14/2021
"Arrived on site to replace broken door panel and right side panel, I replaced parts, unit is in garage and unable to test."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
David Z
Job Details: 09/14/2021
Arrived on site to follow up on oven that was shutting off after being in use for several hours. Installed new console and also control. Ran unit and verified proper function. Unit did not experience the issue until it has been running for several hours. Customer will follow up if issue repeats as we can not properly test that length of time. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Niederwald, TX 78640
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not drying normally and causing noise. Upon inspection found the dryer wheel clogged with clothes, removed clothes and all functions returned with no noises. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Round Rock, TX 78681
Wesley
Job Details: 09/14/2021
Arrived onsite and provided customer instruct for unit not drying well. All checks good. Unit is now operating as designed.
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near Austin, TX 78747
Leonardo
Job Details: 09/14/2021
"Arrived on site for complaints of buttons not working on hood vent. Found buttons not working properly. Installed new control and tested unit. All buttons functioning properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2021
"Arrived on site to inspect ice dispenser only dispensing crushed ice. Upon further inspection, I found the ice selection on crushed and the FC & RC temps settings at 5 dashes. Customer advised that when she goes to get cubed ice, crushed comes out. I advised the customer that the ice selection is on crushed. I switched it to cubed on the UI and advised that if they get crushed before getting cubed, there will be some crushed that will still get dispensed. I demonstrated to the customer on ice selection on the UI and demonstrated by dispensing the ice. Also made recommendations for temp settings in the refrigerator and freezer sections. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Salado, TX 76571
Tyler
Job Details: 09/14/2021
Arrived on site for microwave not heating and needing previously diagnosed controls. Upon arrival I disassembled and installed needed parts. After reassembling and testing unit I was able to get unit to heat as designed on each test. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/14/2021
"Arrived on site for Freezer no longer freezing.Stored ice starting to melt. Confirmed with Selina fridge was under warranty. Ran temps and fridge was at 45 freezer 35. Ran diagnostics and all systems passed. Fans running, defrost heater working, compressor ramping up. Found when not in diagnostics compressor was not turning on and I could hear the starter clicking but not ramping up the compressor. Tested windings to compressor and compressor is good. Start device failed. Removed start device and installed new start device. Once I plugged in fridge the compressor kicked on immediately. Took temps. Freezer went from 45 to 40 in a five minute period. Fridge cooling as designed. Job completed."
We serviced a
HOTPOINT REFRIGERATOR
Model HTS18GBSARWW
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/14/2021
"Arrived on site for refrigerator making abnormal noises. Inspected unit and work area. Found FC door not closed completely. Found ice cream on door shelf interfering and not allowing door to close. Found noise it from moisture freezing up by fan. Informed customer on door seal and what to check. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near Spicewood, TX 78669
Brandon
Job Details: 09/14/2021
"Arrived on site for customer complaint of unit not washing, found weak wash motor, I replaced wash motor, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised they unplugged the unit and defrosted it and then plugged it back in and its been operating as designed. They advised they didnt want the evap cover replaced, but the remaining parts...ice door, ice maker, left top hinge cover, and hv control they wanted to move forward with replacing. I removed and replaced the hv control, ice maker, ice door, and top left hinge cover and sealed the drain tube at the back of the unit. Tested the unit and it is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model CGT9100GQ0
Near Round Rock, TX 78664
Wesley
Job Details: 09/14/2021
Arrived onsite and found unit belt had become dislodged. Repaired by reinstalling belt. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/14/2021
"Arrived on site to test unit for lower spray arm issues, tested unit found spray arm damaged, need new spray arm and sump and motor assembly as precautionary, office to reschedule ; ordrng 1 W11550888 (Spray arm) and 1 W11416362 (Sump and motor)"
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78737
Leonardo
Job Details: 09/14/2021
"Arrived on site for complaints of error code on oven. Found error code F2E0. Found control board damaged in box. Will need new control to complete, office to reschedule.; ordrng 1 W10894098 (Control)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Austin, TX 78758
Scott
Job Details: 09/14/2021
Arrived on site for water standing in tub. Found unit door had been opened and start wasnt pushed to restart unit . Also reinstalled upper spray arm . Ran diagnostics all checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 09/14/2021
"Arrived on site ,replaced actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321CDBM00
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the door open indicator on on the UI. When I opened the FC door, I found the half bin housing missing from the top of the FC door causing the FC switch to not get engaged which in turn causes the unit to recognize the FC door constantly open and the unit eventually shuts down. Also, I found the ice bin rod badly rusted as were the dispenser motor bracket, dispenser motor, solenoid, all screws and the motor coupling. I placed the unit in diagnostics and tested the evap motor and damper and found both operating as designed. Once I placed a piece of tape over the FC door switch, I monitored the FC evaporator and it began to form a good frost pattern and the unit began to cool. No water leaks observed during service, job completed.
We serviced a
GE REFRIGERATOR
Model GSS25KGMABB
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/14/2021
"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found ice chute frozen. Tested dispenser operation and found ice door not closing. Found solenoid on ice door rusted. Will need to replace solenoid to correct failure. ; ordrng 1 WR62X10055 (solenoid asm)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78759
Scott
Job Details: 09/14/2021
Arrived on site for drum not turning . Found belt broken . Replaced belt and idle pulley . Tested and drum turning and unit is heating . No lint build up in dryer. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78705
Jacob
Job Details: 09/14/2021
Arrived onsite for front left burner not working. Tested the unit and the front left burner did not turn on. Upon further inspection. Found that the front left burner was no good. Replace burner. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 09/14/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival put unit in diagnostics and tested ice maker. Unit would only make clicking sound. Removed ice maker cover for inspection and found several wires from harness cut. TOffice to reschedule ; ordrng 1 LW11026425 (dor-fip) and 1 NEEDSAUTHO (NEEDS AUTHO )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Tommy
Job Details: 09/14/2021
"Arrived onsite for bulb being stuck on. Upon arrival found bulb to be mission as well as reflector. Spoke with customer on ordering correct bulb, ordering reflector and returning with control and holder.; ordrng 1 W10240330 (Reflector)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Kingsland, TX 78639
Cliff
Job Details: 09/14/2021
Arrived on site to replace ui for oven. Replaced ui and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC2
Near Kingsland, TX 78639
Cliff
Job Details: 09/14/2021
Arrived on site to diagnose a washer that is filling when not in use. Found water valve seeping and replaced valve assembly. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Austin, TX 78733
Kevin
Job Details: 09/14/2021
"Arrived on site and replace Magnetron and Inverter board diagnosed on previous visit, microwave will now heat properly.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2021
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they recently had their 1 yr inspection and they were told the oven temp only reached 296 degrees on a setting of 350. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 408 degrees. The next three readings were 332, 396, 334 for an average of 354 degrees. I advised the customer that the unit is operating as designed. Also found the middle cooktop burner not functioning properly. I found there was grease or cleaning solution in between the burner cap and burner head. Cleaned both and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Copperas Cove, TX 76522
Al
Job Details: 09/14/2021
Arrived on site and inspected double wall oven with lower door latch issues. Confirmed the complaint and through diagnostics. Ordering the door latch and will return with the main control. Due to the customers setup Im ordering 2 man and 1.5 hours. See attention note. Office to reschedule return services.; ordrng 1 W10883049 (Door Latch - LOWER OVEN)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Waco, TX 76712
Jonathan M
Job Details: 09/14/2021
Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the latch and tested the unit. The unit began worked as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Temple, TX 76502
Tali W
Job Details: 09/14/2021
"Onsite for washer not starting cycle after pressing start. In diagnostics, found F5E2 lock failure, F8E1 valve failure."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Jonathan M
Job Details: 09/14/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced basket, gearcase, outer tub, hub assembly, cam, and screws. Tested the unit in an auto test and the unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Tali W
Job Details: 09/14/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Killeen, TX 76549
Al
Job Details: 09/14/2021
Arrived on site and inspected newly purchased French door refrigerator ice and dispensing issues. Confirmed and found the freezer temperature was set to 5 degrees instead of recommended 0 and the water pressure from the wall was turned on full throttle by the installers which was too high for the valve to handle. Adjusted the incoming water pressure and unit not dispensing properly. Customer also advised the unit began producing ice.
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Hewitt, TX 76643
Tali W
Job Details: 09/14/2021
"Onsite to install previously diagnosed part. Replaced blower wheel, reassembled, and tested. Unit now functioning as designed. Call complete."
We serviced a
ROPER REFRIGERATOR
Model RT18BKXKQ02
Near Killeen, TX 76549
Al
Job Details: 09/14/2021
Arrived on site to install previously ordered parts from previous technicians diagnoses. After receiving authorization I installed ALL parts and photographed the unit freezer door still not sealing properly. I even used silicone to seal the gaps and freezer door gap remained. Notified Claims of issues.