Arrived on site for a refrigerator WRF535SWHZ07 not making ice. I tried to force a harvest cycle but it was dead. I replaced the icemaker w11692144 and it immediately filled. Unit is operating as designed. No leaks detected while on site.

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for a refrigerator WRX735SDHZ00 not making ice. Found black dust that appeared to be metal in the ice bin. I jumped the fill valve and it didn't fill. I quoted 564.27 to replace the icemaker and dual valve. Customer declined. Collected service fee tr id3641493

Arrived on site for a range WFG525S0JS6 with abnormal flames. Found the flames would change randomly so I replaced the valve w11449506 and tested all burners. Unit is working as designed with no leaks detected while on site.

Arrived onsite for refrigerator WRS555SIHZ09 not dispensing properly. Found ice/frost is accumulating in the ice chute and clogging ice when dispensing. Found ice door not sealing properly allowing warm air migration and frostto build in chute and under ice bucket. Replaced ice door W11678832. Unit is now functioning properly. Customer will monitor. Job complete

"Arrived onsite for refrigerator WRX986SIHZ03 not cooling. Confirmed compressor failure. Replaced compressor W11578205, UV drier WPW10143759 and access valve W11506635. Pulled vacuum and held. Charged per spec and tested. Unit is cooling but advised customer to give 24-48 hrs. Job complete"

"0411. Arrived on site. Found middle drawer support missing alignment wheel,also found broken seal on mullion rail,ordering drawer support and mullion rail. ; ordrng 1 W11727469 (Drawer support lh) and 1 W11727465 (Support Rh) and 1 W11455378 (Mullion rail)"

"Arrived on site for no ice. Ran diagnostic water filled pan,recirculating pump not powering on,unit passed all other diagnostic test. Replaced defective pump reassembled unit ran diagnostic all test passed,replaced bin thermistor. W11542867,wpw10511923"

"Arrived on site for a defective compressor removed.Defective compressor installed a new compressor and dryer vacuum system down unit kept vacuum recharge system to manufacturers, spec powered unit on checked low side pressure.Good. w11557425,wpw10143759"

"Arrived on site to test unit for lights not working, tested unit found all functions of the unit are operating properly and light are working in all settings, unit is running as designed job complete no parts installed no one available to sign"

"Arrived on site for a washer MTW6205RW0 with a damaged cover and not agitating. Found an object got wedged underneath and caused damage to the cover, rotor and gearcase. Still waiting for the gearcase so the office will need to reschedule when it arrives. ; O-emld tckt"

"Arrived on site for a refrigerator WRF757SDHZ04. Found the ice in the ice bin melted together. Unit is making plenty of ice. The ice bin gasket is misshapen possibly causing the issue. Also found lights out in the rc and fc. One of the door trivets is broken too. I'm ordering W11366475 trivet, WPW10347087 gasket, W11484840 led and W11483116 led lights for the return visit. Office will need to reschedule. ; ordrng 1 W11366475 (Trivet) and 1 WPW10347087 (Gasket) and 1 W11484840 (Led)"

Arrived on site to look at model MED8630HC2 for customer wanting unit to be cleaned out. I disassembled unit and cleaned entire dryer. Unit tested good. No parts needed. Clean out service 189.99 tax 15.67 total 205.66 collected payment on cc $236.51 CC Auth# Y99EC9

Arrived onsite for washer NTW4516FW4 not progressing through cycle. Ran test and found F8E1 low flow. Cycle test showed no cold water flow. Disconnected line and found no flow from home supply on cold side. Notified customer that a plumber would be needed to correct the issue. No other error codes present. Left water off per customer request. Job complete

"Arrived on site to inspect dishwasher MDB4949SKZ3 error codes. Upon further inspection, I found the panel display showing error code F8E4-water leak. I placed the unit in diagnostics showing error codes F9E2-drain pump electrical problem, F8E4-water leak, and FAE2 (F10E2)-wax motor electrical problem. I cleared the codes and continued with testing. I removed the toeplate to gain access to the drip pan and float switch and found a large amount of water and old detergent in the pan. I removed the float from the pan and cleaned the pan. While testing, I began to see water dripping from the left overflow protection funnel and from the overflow drain tube. Once testing was done, I pulled the unit out and traced the water leak to the upper rack left rollers mounting screws missing; one on the front roller and one on the back rollers. Also, I found water damage to the inner and outer wall of the left cabinet and some water stains on the floor underneath the unit. I advised the customer of my findings and took photos of the damage in SDQUICKPIC. The unit completed diagnostics. I checked the connection to the drain pump and it was secured. I am ordering the mounting screws, and vent assembly and will return with all prescreened parts. I unplugged the unit for safety reasons. I cleaned the water from the floor that had leaked during testing. Office to schedule return service due to the availability of parts. RETURNING TECH TO SEE ATTACHED STICKY NOTE.....; ordrng 4 W11170270 (Screw)s and 1 W11649995 (Vent assembly)"

"KitchenAid refrigerator KTRA22EMSS04. Customer stated the refrigerator was leaking water from the freezer into the refrigerator and that the ice bin was one block of solid ice. Put ice maker into harvest mode and verified it is leaking. Customer also stated the freezer door is hard to close. Noticed the freezer door is sagging and the hinge looks straight; will need a washer to elevate freezer door. Freezer door seal is sagging and hanging down and needs to be replaced, as well as the refrigerator door seal. Gap is causing air to flow into the refrigerator and frost to build up inside the freezer. Advised customer estimate for replacement of ice maker, washer, freezer door gasket, and refrigerator door gasket. Customer said she wanted to talk to her husband first and they will make a decision on repair. Turned off the ice maker, no leaks detected at time of service.Parts 558.06, labor 254.99, tax 67.08, total 880.13$162.36 CC Auth# 3J39CRPaid SC 162.36 balance due 717.77 if approved by cx"

"MVWC565FW1. Customer stated the washing machine was unbalanced, bouncing, and walking. Tested the tub and verified significant play and bounce; tub suspension rods were shot. Removed and replaced suspension rods W11130362. Retested the tub; it is nice and stiff. Ran auto test; washer filled, agitated, drained, and spun. Washer working as intended. No leaks detected at times service."

Arrived on site for fridge making rattling noise . Found fz set at -6 . Ran all fans and compressor test . All checked normal. Reset temps back to recommended. Adjusted defrost settings. No frost build up on evaps .couldn't duplicate noise issue at time of service . Did find food piled up on evap cover behind deli drawer . Advised customer to check periodically to make sure area is clear . No water leaks detected at time of service. Collected 162.36 autho 3RU93L. Job complete

"Microwave WMH31017HS12. Verified microwave was not heating and making a slight buzzing noise. Removed top vent and front control panel; found diode shorted. Gave customer estimate on repair; customer approved. Removed and replaced diode W11256462, then reinstalled top vent and control panel. Retested with a cup of water; microwave heated and water got hot. Microwave working as intended.Part 48.55, labor 175.99, tax 18.52, total 243.06$45.21 CC Auth# X434UW"

"Refrigerator WRX988SIBM03. Verified no water or ice in ice maker mold. Performed fill test and heard water valve buzz. Ice mold did not fill; verified fill tube frozen over. Ran heat test, checked voltage (120V to heater), removed ice maker assembly, and replaced fill tube heater W11087201. Reapplied permagum with extra layer, added foil, and extended foil tape down filter length by a couple inches. Reinstalled ice box assembly, ran field test; ice maker filled with water. Advised customer to allow 24 hours for ice maker to dump ice and fill bin. No leaks detected at times of service. Advised customer if issue persists to call back"

"Arrived onsite for repeat symptoms of cycle failing to start and error and chiming. KDTM404KPS3. Customer stated it was possible to immediately press start and resum cycle following most recent incident indicating possible failure to start. Tested. No water in float tray at time of service, unable to recreate failure. Advised customer on findings and suggested that a video of failure be taken to allow for proper diagnosis. No parts. No leaks observed. Foam insulation is dry behind door and toe kick."

Arrived onsite for unit not filling with water complaint. WTW6157PB0. Tested. No error codes. Unit senses and fills and washes progressing properly. Unit drains properly. No balancing issues detected. Reset control and advised customer on findings. No parts. All checks good.

"Arrived onsite, customer had concerns with condensation on the knob, with drain and spin cycle, With pausing and restarting and with drain hose logic. Unit is set up properly and in good working order. Spent time going through each operating concern and explaining the design and the logic to suite customer's specific concerns. Unit is in garage and steam from hot water fill will condensate on console more during the winter months due to temp contrast. Explained and demonstrated pausing and restarting during different portions of the cycle. Explained that the drain and spin cycle will add water to balance the load every time instead of a drain and spin function only. Verifed drain hose is correct and will function as designed. No parts. No leaks detected. Operating as designed."

"Arrived on site to follow up freezer making clumpy ice in freezer JBZFL24IGX10. Found same issue repeating. I cut an 1/8 inch slit in the fill tube spout housing at all 4 screw holes, and moved the housing forward 1/8 inch to keep the fill tube away from the end of the mold. This appears to have resolved the issue. I called tech line, Case 22654995. Tech line notified me that engineering is aware of dripping / splash related issues and there is not a permanent fix at this time. Engineer guidance is to remove the water filter, and add silicone grease on the moving parts of the icemaker to make sure they dont get frozen by fills. Unit is not experiencing that exact issue, and moving the fill tube should resolve. No other repairs recommended at this time, advised customer to check back at a later time to see if a permanent fix is available. No water leaks observed."

"Arrived on site to complete sealed system repair on unit WRT138FFDM01. I tapped ths system and found what seemed like no pressure. I took off the piercing pliers and found excessively high pressure in the dryer. As unit was decompressing I could smell an awful sour burnt smell. Once unit was empty, cut dryer and found burnt beads and oil. This indicates a burnout. Sent pictures and findings to tech line, 22657179. Unit non repairable due to burnout. No further repairs attempted. Call completed."

"WED4815EW1 Arrived on site for a dryer making nosies and won't start constantly. On arrival, the client stated that one day, she was running the dryer, and it worked . The next time, it made nosies and would turn . Further inspection I found the motor over heating and the relay on the time was sticking causing issues for the motor. I installed the fan ,motor ,and timer tested. The product is working as its designed."

Arrived on site to install ordered parts on a washer Wtw5000dw1. Installed the latch w11307244 and strike w10837741. Unit still wouldn't operate the latch even after reseting several times. I replaced the control w11116590 and ran a calibration cycle. Also ran a full factory cycle without any issues. Let it fill and start washing in normal cycle also. Unit is operating as designed now with no leaks detected.

Arrived in site for unit banging around. Upon arrival inspected unit found unit not leveled and tub and basket sitting on right side wall. Leveled unit and took photos uploaded to SD of unit leveled. Ran test cycle unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for washer WTW4855HW3 with issue of fills and drains continuously. Upon arrival, ran diagnostics and get error code F8-E3 over flow condition. I cleared error code then Ran a normal cycle with deep fill. Unit fills about half a tub full then control turns off and begins draining. I inspected pressure hose and is filled with water. Tried blowing through hose and cannot . I replaced harness W10919003 which included pressure hose and test unit. Unit begins filling and begins filling with too much water then automatically drains. Once all water drains. I ran diagnostics again and now get error code F8-E1 no fill/ long fill. I replaced control W11607637 and test unit. Unit is now operating as designed. No leaks present. Job complete"

Arrived on site for range beeping. Upon arrival found f2 e1 error shortened keyboard. Set bake cycle to 350 degress but at 150 unit displayed error f2 e1. Inspected board found no loose connection control board has failed. Replaced control and ran bake cycle to 350 degrees unit completed cycle without displaying error again customer will monitor. Unit is now functioning properly and as designed to job completed

"WTW4816FW3 Arrived on site for a washer making nosies. On arrival, the client stated that the lid isn't closing correctly. I verified the lid was miss manufacturer and needs to be replaced. I'm ordering the lid and returning parts just in case needed. Office, please reschedule the client as soon as part arrives. No water leaks visible from the main water supply. ; ordrng 1 W10860912 (Lid)"

"Arrived on site for a range WFE505W0HB2. Found the front right burner not turning off. Inspected the switch and found it arcing. Quoted 69.94 parts, 189.99 labor and a total of $281.37 with taxes. Customer approved so I replaced the switch and tested the burner. Unit is heating as designed now. $281.37 CC Auth# CH9RTE"

Arrived on site for a dishwasher WDF332PAMS0 not drying. The rinse aid was full and the customer stated that it's been a month since she added any. Also found the heater tested 1.8 ohms which is very low. I replaced the dispenser w11705151 and heater w10518394. Ran a full factory cycle without any issues. No leaks detected while on site.

Arrived on site for a refrigerator WRS588FIHZ06 getting frost in the freezer. Found condensation on the ice bin and some frost behind the light cover on the evaporator cover. I removed the frost and checked the evaporator. The heater is operating as designed. No issues with the gaskets. Condensation was possibly due to something getting closed in the door. No leaks detected while on site.

Tech was assigned as a helper;

"Arrived on site to test unit RBD305PDB12 for steam emitting from vents. Upon arrival customer stated when upper oven is in use, steam exits vent area and condensates on control panel and upper cabinetry. Tested upper and lower oven functions, verified lower cooling fan engaging properly while upper blower motor failed to engage, resulting in inadequate airflow and excessive steam discharge from vent. Determined upper blower motor failure causing improper ventilation. Due to prolonged exposure to moisture, control panel will also be ordered as precautionary measure. Both components are NLA. Ordering parts, no parts installed, office to reschedule.; ordrng 1 4455334 (Upper blower motor) and 1 8300435 (Control panel)"

"Arrived on site to test unit WED5300VW0 for not starting. Upon arrival customer stated interior light operates but cycle will not initiate. Verified concern, unit non-responsive to start command. Performed continuity test on thermal fuse and found fuse open. Replaced thermal fuse (WP3392519) and restored power, verified unit now initiates cycle properly. During operational testing observed abnormal resistance when advancing timer. Replaced timer (WP8566184) to ensure reliable mechanical advancement and smooth selector operation. Reassembled unit and performed full functional test, verified motor, heat circuit, and timer advancement are operating properly. Unit is now running as designed, job complete."

Arrived on site to install data logger. Upon arrival placed probe into FC and RC on the center shelves. Advised customer to ensure probe and data logger do not get moved until return visit. Office to reschedule in 4-6 business days. ; O-emld tckt

"Arrived on site for unit not cooling correctly. Removed evaporator cover weak to no frost formation on evaporator, checked low and high side pressure,-10 and 50 while checking all tubing and connections moving cap tube found slight noise and movement of tubing noise would dissipate,gave tube some movement and cap tube broke called tech support sent pictures to tech support,pictures and information being sent over to product review team. Case 22651860"

"Arrived on site to test unit for noise, tested unit found all components activating properly and not able to hear any noise that is out of range and the manufacturer specifications, explained to customer that compressor has different speeds that can create more noise at times but all within range, advised customer to monitor and if it gets worse then take good videos and call use back, unit is now running as designed no leaks detected job complete"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced FC door (LW10904379), RC door (LW10912075) and applied nameplate (W11223753). Used a heat gun to form gasket to the frame. Advised customer to keep doors closed for two hours, also allow 24 hours for temperature stabilization. Unit is running as designed, no leaks detected, job complete."

"Arrived on site (Unit 11103) to test unit WRS315SDHM12 for intermittent water dispensing. Upon arrival maintenance stated water pressure is weak and unit will intermittently fail to dispense. Verified concern, dispenser flow weak during activation. Removed water filter, no change observed. Inspected reservoir, no internal freezing present. Verified strong and consistent supply pressure at inlet. Suspecting intermittent failure of water valve solenoid not fully opening under demand. Replaced water valve (W11645245), reassembled unit and performed functional test. Verified full and consistent dispenser pressure restored and valve responding properly to input. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced both modules (W11602886) and ice bin (WPW10558424). Lights are now illuminating properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WTW4855HW3 for out of balance loads. Upon arrival customer stated loads were going out of balance and advised an unaffiliated company previously diagnosed a motor failure but no repair was performed. Entered service diagnostics and found no stored error codes. Ran automatic test cycle, all components including motor, suspension, and shift actuator properly engaging. Performed visual inspection of motor, gearcase area, suspension rods, and cabinetno abnormal wear, damage, or oil leakage observed. Customer confirmed prior overloading condition and reported improvement after reducing load size. Advised on proper load distribution, avoiding oversized loads, and routine cleaning. No mechanical failure found at this time. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed infinite switch, replaced switch (WP3149400) and tested unit is now running as designed job complete"

"Arrived on site for no ice. No issues with cooling,ran icemaker error test reading E2 diagnosed a defective icemaker,removed icemaker housing found burned fill tube heater,replaced icemaker and fill tube heater, power cycled unit ran harvest test passed ran fill test passed. Parts $155.38 labor $229.99 plus tax. $417.16 CC Auth# UYVFA9"

"1730. Arrived on site. Removed defective icemaker,installed new icemaker,ran harvest test passed ran fill test passed. Used w11557002"

"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter good flow diagnosed a defective filter, filter installed pre 90 days,replaced defective water filter ran water dispenser good flow unit working as designed."

"Arrived on site. Found ice build up under deli drawer assembly,not cooling correctly on upper shelves, ran diagnostic fresh food evaporator fan not running. Gained access to compressor compartment, found large gaps between drain extension and liner added sealer around gaps. Removed fresh food evaporator cover found ice build up in drain and around fan motor,defrosted drain and cleared ice. Replaced cover assembly ran diagnostic good air flow changed defrost cycle to basic. Used w11610999"

"Arrived on site to install previously diagnosed parts on a washing machine model WFW5605MW0. Inspected unit and work area. I replaced the tub assembly, shocks, suspension spring, stator, rotor, and screws. I tested the unit it and the unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site for water level sensor error. Upon arrival, removed drip pan and found sitting water. Removed outer door to inspect dispenser and vent gasket and found no leaks. No rinse aid present as well. Ran diagnostics twice and found no leaks. Customer only uses Cascade pods with no Rinse Aid. Advised customer on pre rinsing with water only when loading dishes and make sure when utilizing the pod dispenser, make sure there is no obstruction for pod to slide down naturally to the bottom to the sump. Customer agreed. Unit is functioning as designed. No water leaks detected at this time . No parts needed"

Arrived onsite for damaged door. I confirmed left hand door is damaged. I replaced the W11661564 dor fip. Unit now looks and operates as designed. No leaks. Call complete.

"Arrived on site for washer tripping breaker. On arrival i found f7e0 was theonly error in diagnostic. I verified the drain pump p was at 15ohms, and motor, clutch Slider, and valve all worked. I ran a full normal wash cycle but found the amp draw never exceeded 8 amps during wash. I reported findings to whirpool techline case#22655172. I also reported findings to safety team case#22611468. Instructed. Customer to have an electrician remove the secondary gfci outlet that the main washer outlet is tied into and put the washer on its own dedicated circuit. Unit works as designed with no leaks. Call complete"

"Arrived on site for washing machine, not completing cycles. On arrival I found f7e4 in diagnostic. After further inspection, I found the harness to the clutch.Had broken, causing unit, not to activate the slider. I quoted customer for replacing the harness 104.00 part 189.99 labor 24.25 tax= $318.24 CK Auth# 39AJ49. Customer approved and I installed harness and tests of washer and found it working as designed with no leaks call complete"

"Arrived on site to test unit for loud noise during operation, tested unit found a loud rumbling noise coming from evaporator fan motor, recommend replacing fan blade and evaporator motor, ordering parts rescheduled for 3/2; ordrng 1 W11458267 (Fan blade) and 1 WP2315549 (Evaporator motor)"

"Arrived on site to test unit for not working properly, customer stated that sometimes the unit runs fine but at times she has to manually put it on drian and spin, tested unit found all components activating properly and no stored errors, do to the erratic behavior recommend replacing control, part is on order, office will reschedule after part received ; saved tckt"

"Arrived on site to test unit for leaking water, tested unit found cracked valve, replaced valve (W10897719) and tested unit is now running as designed no leaks detected job complete"

"Arrived on site to replace previously diagnosed gasket, and crisper drawers, drawer ordered is not correct but replacing it wirh a new one will not fix t he concern customer has, showed customer the way the drawers is designed and if not opened from the center will cause the wheels to pop off, replaced gasket (W11816123) and molded with heat gun, door is now not squeaking, unit is now running as designed job complete"

"Arrived on site to test unit for not working properly, customer stated that LED light are not turning on right away when door is opened, has a delay, tested and found a delay present, replaced LED Control (W10804160) and tested unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for water leaking, tested unit found water dripping form hot water line do to excessive corrosion, tightening it did not help, do to excessive corrosion shut off valves are also ceased, advised customer that she needs to hire a plumber to fix valves and replace water lines, all other components are testing good and unit is running as designed, at this time job complete no parts installed"

"Arrived on site for dryer WED5010LW1 not drying clothes properly. Customer clarified that certain sensing cycles did not seem to fully dry some items. Tested unit and found good airflow present, and unit is properly cycling. I advised the customer that based on the load they are running, if its too big or small then the sensor bars can not get an accurate read. This will result in cycles ending prematurely. I recommended some load size steps, and also recommended using timed on bigger heavier loads. This should get a more accurate dry. Call completed."

Arrived on site for a refrigerator model KRFC704FPS03 that is not cooling properly in the RC section but is cooling in the FC sections. I confirmed the customers complaint and found slight evidence of a defrost issue and the evaporator fan not running. I removed the evaporator cover and found the evaporator motor had failed. I steamed off the excess ice on the evaporator and replaced the evaporator cover assembly W11395558 and reassembled the unit. The unit it began to work and operate as designed with no leaks present during service. Call complete.

"Arrived on site for a washing machine model WFW6620HC0 that is not completing cycles. Inspected unit and work area. The customer advised that the unit would drain, but the clothes come out drenched. I ran the unit through diagnostics and found an F0 E5 (off balance load), F0 E2 (oversuds), F8 E1 (long fill), and F5 E3 (door unlock failure) error codes. I ran the unit through a diagnostic cycle and found oversudsing happing when the unit it was not adding soap. I found it had 1/3 of the basket filled with suds after the unit had drained. I tried removing as much suds build up and checked the pressure hose. I found the pressure hose backed up. I replaced the pressure switch W11316246 and ran 3 rinse and spins to clear out the excess suds. I went over detergent usage, and the unit is working and operating as designed. Call complete. No leaks were present during service."

"Arrived on site for refrigerator WRF767SDHV04 with rust showing on ice bin, and getting on the ice. Unit also had some water pooling under the icemaker assembly. I found rust had gotten on the blades in the bin, and called for replacement. Installed a new Wpw10347093 bin. I did not see any leaks from the ice bin or area, which lead me to believe the leak is coming from the front fascia. I found the fascia heater showing OL / bad. Ordering a fascia with heater. Return visit set for 3/4. ; ordrng 1 W11637688 (Fascia with heater)"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the machine was making ice just fine after the previous repair and had been working great for the past 6 months but a week ago, the unit slowed down production and then stopped. He also advised th a t the freezer seems a little warmer than usual because his ice cream is a little soft. I checked temperature in the freezer and found the freezer at 13 degrees fahrenheit. I found an ice ball in the upper right hand corner of the evaporator cover and when I removed the over, I found an incomplete frost pattern with most of the ice being stuck on the top lines of the evaporator, indicating a restriction, leak, or failing compressor. I checked amp draw off of the compressor and found the compressor bouncing between .796 and .846 A but the compressor was hot to touch. Ordering sealed system equipment and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer) and 1 W11598433 (Evaporator) and 2 W11504423 (Cap tube to evaporator coupler)s and 3 W11504447 (Drier to evaporator coupler)s and 1 LOKRING (LOKRING)"

"Arrived on site for not cooling in fresh food section. Found evaporator incased in ice. Ran diagnostic defrost thermistor reading open,ran heater test failed,removed cover found power lead for heater not securing in harness,secured lead into harness heater powered on,thermistor still reading open. Ordering a new main control,ui and defrost thermistor. Customer will defrost unit. Tenant McKenzie 530-680-0376; ordrng 1 W11742382 (Main control)"

"Arrived on site for dishwasher, not completing cycles. On arrival confirmed issue and after further inspection I found f9e1 in diagnostic. I then found customer had recenhad a new disposal installed and the cork hadn't been removed yet. After removing cork and reassembling dishwasher, I found it working as designed with no leak and no error codes showed up call complete."

"Arrived on site for an electric range model WFG320M0MS0 that had the outer glass shatter. Inspected unit and work area. The customer advised she may have shut her door too hard, but it completely shattered all over her floor. I found the inner glass still intact. I did find a slight dent in the lower metal frame that I was able to bend back into position. The customer is just past her warranty period, so I called the Whirlpool safety team and spoke to Ken SR# 22552340. He gave me a parts concession (W89DRMWP1) for repairs but advised the customer would be liable for the labor for installation. I quoted the customer for the service for today, and she advised that she won't have any money to pay until Friday. She asked if we came back, what that would cost. I quoted the customer $160.00 plus tax for the second trip and installation since parts are covered. The customer agreed to the repair. I rescheduled the customer to the earliest appointment on 3/4.; schdld next appmnt for 3/4 WED !"

"Arrived on site to install previously diagnosed parts on a refrigerator model WRS325SDHZ08. Inspected unit and work area. I cut the capillary tube at the dryer and found oil spray out of both the dryer and the capillary tube for over an hour. After taking several videos and photos, I called Whirlpool Techline and spoke to Kurt SR# 22662772. He advised that based on the videos and photos, the whole sealed system was saturated with oil and would be impossible to clear out, making it non-repairable. He advised me to let the customer know that Whirlpool would be in contact with the customer within the next week for an exchange. He advised me to make no further repair at this time. I cleaned up all oil spilled on the floor and found no water leaks present during service. Call complete. No parts were installed."

"Arrived on site for a defective compressor. Removed defective compressor installed a new compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Wow10143759,w11547313"

"Arrived on site for refrigerator not cooling,. Found refrigerator at 33 and 1. Customer has a thermometer and he says the freezer gets up to 15 some times then will go back to 1. Verified all fans working. All components working. Advised customer that defrost occurs with this machine and it will drop the temperature... sometimes it will drop by 25f. Food is staying rock hard and ice is not melting. Unit is working as designed. Call complete"

"Arrived on site to inspect dishwasher model MDB8969SDM1 leaking from front left corner. Upon further inspection, the customer advised that she experienced a drip from the left corner of the door and since has not been leaking. I checked the door gasket and bottom seal and found time to be without issue. I placed the machine into diagnostics and observed no error codes. I ran the dishwasher and found a large amount of suds from residual detergent. I explained to the customer that the too much detergent or too concentrated detergent can cause this issue. I explained proper detergent an rinse aid usage. The dishwasher is operating as designed. No water leaks observed during service."

"Unit moved to 1112 for access. Replaced compressor W11727248, drier WPW10143759 and access valve W11506635. Pressure tested unit and found hissing sound. Used bubble solution and found leak on condenser. Ordering condenser. Office to reschedule continued sealed system repair 2 hr.; ordrng 1 W11512423 (Condenser)"

Arrived on site for for oven not lighting . Broil working fine . Found bake would click . Found baking sheet in storage drawer had shifted past lip and was resting on igniter wires. Removed sheet and oven is igniting . Unit is heating and cycling correctly. No other issues found . No gas leaks detected at time of service. Collected 162.36 autho 3XH4JT ck 1699. Job complete

Arrived onsite for refrigerator WRT511SZDM02 not defrosting. Inspected and found no signs of defrost issue. Unit was cooling. Unit in a vacant apartment so couldn't talk to a tenant and maintenance wasn't completely sure of the issue. Unit seems to be functioning properly at time of visit. Job complete

"Arrived onsite for washer WTW4855HW3 drain pump running continuously. Inspected and found error F3E1 for pressure system failure. Pump turns on automatically. Per service pointer and scode s153eb, need to replace control board. Replaced W11607637 . Calibrated and tested. Unit is now functioning properly. Job complete"

"Arrived onsite for drain pump continuing to run on washer WTW4850HW3. Found unit is missing model and serial number tag. Spoke with claims and found submitted dispatch, sn does not pull up in entitlement. Maintenance will need to contact Whirlpool for coverage letter. Job complete"

Arrived onsite to replace bake element W11545804. Replaced and tested. Element is energizing. Ran temperature test and unit heated and cycled within spec. Unit is functioning properly. Job complete

Arrived onsite for dishwasher KDTM405PPS1 tripping the breaker. The breaker has been turned off for a few weeks now. Restored power and tan diagnostics test. All components passed. Ran a normal cycle and passed. Could not duplicate any issues. No signs of water leaking and components test pass. Spoke to customer and found that at times the breaker would trip even when not in use. Made recommendations to try connecting unit to a different outlet and monitor if that breaker trips. If not then recommend the breaker be replaced. Reported findings to Safety team case#22595907. Job complete

"MED6200KW1. Customer stated the dryer took a long time to dry clothes on timed or auto dry, requiring multiple cycles. Customer also said the lint trap was not catching lint, causing it to escape and plug the vent, requiring regular cleaning. Ran dryer and checked airflow; airflow was good. Checked outside wall vent and noticed it was partially plugged, restricting flow. Removed back panel and blower housing; no excess lint in blower bottom. Seal around bulkhead vent was fine. Lint trap fit as intended. Spoke to GC, who said nothing can be done for lint sliding off the trap. Advised customer unit is working as intended, no fix for lint trap issue. Suggested contacting Whirlpool customer care if desired. Dryer working as intended."

"Washer WTW4307SW0. Customers stated that the unit was vibrating and shaking really bad, making a lot of noise from underneath, some type of grinding noise. Ran unit to auto test: unit filled, agitated, and spun. Could not hear any unusual noises like grinding. Did notice that the tub was leaning towards the right front corner and had some bounce. When I tested the suspension, there was no play with the inner basket and the outer tubthat was tight. Ordering suspension rods, gear case, and cam. No leaks detected at times of service.; ordrng 1 W11782103 (Suspension) and 1 W11795538 (Gearcase) and 1 W10721967 (Cam)"

"WRS325SDHZ01: Removed and replaced wire harness w11545823 from previous diagnosis. Refrigerator came on. Fans started running, unit just started cooling. No leaks detected the time of service."

Arrived on site for washer leaking water. Water marks on floor. Customer says it only happens in bulky when she is doing sheet. It is not happening on normal cycles. Found f0e5. No other errors. Ran automatic test cycle and all components. Inspected underneath and found no evidence of leaks or oil. Checked suspension and found it was weakl replaced suspension. Raised leveling legs. Recalibrated and ran automatic cycle. Working as designed. Call complete. Left part just in case something happened to floor.

"Dishwasher model WDT751SAPZ1: Verified surface rust on right side of inner door. Removed inner door from box; it was damaged. Left side had a slight bend. Right side was dog-eared with several creases. Advised cx incoukd straighten it out and bend back into place, but customer stated it's a brand new dishwasher and she doesn't want a damaged part fixed and put on. Ordered new inner door PART NUMBER. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 W11559689 (Inner door)"

"Arrived on site for refrigerator leaking from the filterhead Assembly. On arrival confirmed issue and installed w 113466623. During repairs, I also found the filter head bracket broken. Not allowing head to mount properly, and I am ordering WP67001668 and rescheduled the customer for 03.04.26; ordrng 1 WP67001668 (Mounting bracket)"

"Arrived on site for washer, not completing cycles. On arrival I found f5e1. After further inspection, I found a latch broken and replaced it with w 11670519. I tested washer and found it working as designed with no leaks call, complete"

"WRS315SDHZ18 Arrived on site for a refrigerator making nosies. On arrival, I verified the sounds. They were coming from the FC water was dripping from the icemaker fill tube onto the evaporator fan. I removed the ice from the evaporator fan I uploaded photos. Then I installed a fill tube with permugum then tested the product is working as its designed with no water leaks visible from the main water supply."

MVWX655DW2 Arrived on site from previous tech visit to install parts. I installed the suspensions calibrated then tested product is working as its designed no water leaks visible from the main water supply.

"WRS321SDHW08 Arrived on site for a refrigerator, not making ice and rattling nosies. On arrival,the client stated that the water despenser was dripping water and the nosies were coming from the FC. Further inspection, I found water valves failing, causing the water leaks, and the icemaker fill tube is leaking water from the back onto the evaporator fan. I uploaded photos. I removed the icebuild up and turned off the icemaker. I quoted the client $378.76 for parts and labor client approved repair. The client paid the service fee of $149.99 plus tax.$162.36 CC Auth# X4V9P4. I order the fill tube and permugum returning parts will be needed. No water leaks visible from the main water supply. I rescheduled the client for 3/2/26.; ordrng 1 212643 (Permugum) and 1 W11750811 (Fill tube)"

"WTW6120HW0 Arrived on site for a washer leaking water. On arrival, the client showed me a photo of the water leak. I inspected the gearcase with no signs of water or oil leaks. Further inspection I found water was leaking from the water valves. I replaced the water valves calibrated then tested on quick wash no signs of water leaks. The product works as it's designed. With no water leaks from the main water supply."

"Arrived on site for a dryer NGD4655EW4 not tumbling. Found the belt was broken. I replaced the belt, rollers and pulley using a repair kit 4392065. Unit is heating and tumbling as designed with good airflow."

Arrived on site for a refrigerator MFI2570FEZ16 not making ice. The freezer is -2 degrees. Found ice in the tray but couldn't get the icemaker to harvest. Also found some ice in the filltube. I replaced the icemaker w11692161 and when it filled the valve made a loud sound so I replaced the valve w11548535. Also found the right gasket is tearing so I'm ordering a W10830055 gasket for the return visit. ; ordrng 1 W10830055 (Gasket)

Arrived on site to install ordered parts on a dishwasher MFI2570FEZ16. Installed the bottom seal w11664713 and tested it. Seal is working g as designed. No leaks detected while on site.

Arrived on site for a washer WTW4816FW3 draining continuously. I verified the issue and the serial number. Replaced the control w11603810 and ran a calibration cycle. Also ran a full factory cycle without any issues. No leaks detected while on site.

Arrived on site for washer not going through cycles. Found f8e1 stored. No other codes. Ran automatic test mode and found the cold water was not entering machine properly. Verified voltage to valve. Replaced water valve. Retested and it is now working properly. Automatic test passes test. Call complete

"Arrived on site for dishwasher buttons not working. Tested and found start button does not respond. Other buttons working. Entered diagnostics and found. Found f2e1, f5e2, f5e1. Ran automatic test mode and all seem to pass. Unit showed f6e2 after test. No leaks underneath. customer had to leave so was unable to check inside door, ordering control, valve, vent, latch, and dispenser in case needed. Office will call to schedule. ; ordrng 1 W10861000 (Dispenser) and 1 W11682810 (Vent) and 1 W11683480 (Control) and 1 WPW10327249 (Valve)"

Arrived on site for washer making noise. Replaced main control. Verified connections are good. Pressure hose is clear. Recalibrated and ran automatic test cycle. All working. Call complete

Arrived on site for water leaking from refrigerator. Water collecting under crisper drawers. Does not appear to come from drain. Unable to determine location. Since drain was cleared last time. I removed shelves. Replaced valve and filter housing as precaution. Advised customer of findings. Call complete.

"Arrived on site for refrigerator still making a noise and the right side door sagging. Used screw under hinge to raise right side door. Took pictures for reference. Removed back cover, checked tubing and compressor. Was unable to recreate any excessive noise. Put cover back on and found loud vibration when I pushed on cover, added sealer to bottom of cover. Now not making noise when i push it. Advised customer of findings. Call complete."

"Arrived on site for refrigerator not cooling. Found it in at 47. Found limiter air flow from damper. Found evaporator is frozen over. Ran defrost test and confirmed heater circuit is working. Will need new rear control board. Customer also asked me to look at ice. Found cubes are misshapen due to valve leaking. Gave quote of 466.12 parts, 299.99 labor, total of 766.11 plus tax. Customer is going to try and hard reset, then call back if the problem continues. Call complete. 162.36 Auth code: FH3Y43"