We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Hutto, TX 78634
Lou
Job Details: 08/09/2023
"Arrived on site to inspect wall oven not working. Upon further inspection, the customer advised that the unit has operated since last repair with a few exceptions. I found the unit not connected to wifi. Customer and I attempted to connect the unit and it failed several times. While attempting to connect, the unit shut down and rebooted. I placed the unit in diagnostics and checked error codes and found F6E0-UI lost communication. I removed and replaced the control panel and retested and unit is operating as designed. Also was able to get the unit connected to wifi. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Killeen, TX 76549
Tyler
Job Details: 08/09/2023
"Arrived on site for refrigerator needing previously diagnosed valve, and ice door seperator. Upon arrival reconfirmed red failure and installed both parts. Reassembled and tested unit. Found ice door sealing and valve had no leaks when activated. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EB01
Near Georgetown, TX 78633
David Z
Job Details: 08/09/2023
"Arrived on site to diagnose oven with slanted control. Removed panel and found the tabs on the display were broken off, so control was slanted sideways. Replaced display and tested unit. Verified proper operation. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for squealing noise. Found all rollers and idler were seizing causing belt to slip. Replaced roller kit w/ idler and drive belt. Noise is no longer present. Unit failed ventilation test. Advised customer to have vent leading to exterior professionally cleared of any restrictions. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model wmh31017hb07
Near Manor, TX 78724
Matthew
Job Details: 08/09/2023
Arrived onsite for unit keypad not functioning. Upon arrival inspected unit. Found failed keypad panel. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Scott
Job Details: 08/09/2023
"Arrived on site for range tripping breaker . Checked and found no issues with harness and getting correct voltage . Ran bake cycle and tripped within a min or so then breaker would trip .breaker would trip while resetting , it would take a couple tries to get breaker not to trip while resetting it . Repeated preheat test several times ,same results . Called tech line and documented findings . Recommended replacing breaker Sr 7737050966 also called safety 7737004023 . Job complete ."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
Arrived on site for ice machine not turning on. Upon arrival confirmed failure. Found stable 118.3v connection to drain motor but drain motor failing to pass power to ice machine. Replaced drain motor w11539855. Reassembled and tested unit. Found ice machine had fully functionality restored and working with no leaks as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78758
Paul
Job Details: 08/09/2023
Arrived onsite for a refrigerator that started making the same noise again. I found the fan not running and ice build up at the bottom of the evaporator cover. The customer stated the noise got real bad on Sunday and it stopped but it also stopped cooling correctly in the RC. I ran service test 90 and had 123VAC out of the main control between P2-5 and P1-2 but I had no amp draw indicating an open circuit. Either the heater or thermal fuse has failed. Ordering W11567407 heater. RS for Mon 8/14 per KC.; ordrng 1 W11567407 (Heater)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for not heating properly. Found bake not igniting. Found a couple relays on did module were burnt out. Replaced damaged module and tested to 350 with no issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
"Arrived on site to test unit for error f7e1(tachometer missing/wrong signal) and f7e7(motor unable to reach rpms). Recommend run cap, gearcase, splutch and belt replacement. Scheduled for 08-16. ; ordrng 1 W11395618 (Run cap)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
"Arrived on site to test unit for excessive wobbling/shaking. Found error f0e5(off balance). Replaced failed gearcase, slider, clutch, suspension and rotor. Unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for only working on bulky setting. Found no stored error codes. All components functioned as designed in diagnostics. Recommend control replacement. Office to reschedule. ; ordrng 1 W11627413 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Buda, TX 78610
Kevin
Job Details: 08/09/2023
Arrived on site and customer has video of noise which is damper opening and closing. Ran test 3 and customer confirmed that is the noise. A new damper is needed to complete repair.; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78749
Joe Z
Job Details: 08/09/2023
"Arrived on site for making noise. Upon arrival, test unit and noise is coming from blower area. Found blower has failed. Need to replace blower. Replaced blower and test unit. Unit is operating as designed. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and inspected dryer and found customer is experiencing long dry times. Dryer is heating normally but found no airflow. Removed vent from rear of dryer and airflow has returned. Showed customer how to use their hand inside the lint screen chute to tell that the vent is blocked. Recommended vent to the exterior be cleaned/cleared by a service before dryer is used again to Prevent damage to the dryer or in the worst-case a fire, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Andice, TX 78628
Lou
Job Details: 08/09/2023
"Arrived on site to inspect microwave/oven wall combo unit with no power. Upon further inspection, I found the unit not installed in the cabinets and sitting on the dining room floor (photo). Using my multimeter, I tested voltage at the outlet and found 239V between L1 & L2, but no voltage between L1 & Neutral and L2 & Neutral. After further inspection of the outlet, I found the Neutral point of contacts inside the outlet were spread too wide and not making contact with the prong on the power cable (photos). I spoke with t(e builder and showed him the issue with the outlet. Recommended replacing the outlet and if there continues to be issues, to call our office to schedule service. Unable to test unit due to not being installed and unable to move the unit without scratching the floors. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78722
Matthew
Job Details: 08/09/2023
"Arrived onsite to replace failed motor, UI and wheel. Replaced parts and tested. Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Round Rock, TX 78665
Lou
Job Details: 08/09/2023
"Arrived on site to inspect dishwasher not draining properly. Upon further inspection, I found a small amount of water in the tub and the sump. I pressed the cancel button and the drain pump came on and drained the water. I checked the drain hose under the unit and under the sink area and found debris at the disposal. It appears that debris from the disposal is entering the drain hose and settling causing it to clog. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. Customer advised that they feel the disposal is too small for their home. It appears that the disposal tub is very small but its the proper horsepower. Since previous tech cleaned the drain hose and there is a continued issue with draining, I am ordering a new drain hose and will return with all prescreened parts and scheduled return service for 08/17/23. No water leaks observed during service.; ordrng 1 8269144A (Drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
Arrived on site for refrigerator needing previous diagnosed sealed system. Upon arrival reconfirmed failure and recovered refrigerant. Installed compressor uv drier and access valve. Pulled vac and couldnt find any leaks after 10 minutes. Recharged system with 68g of r600. Found frost pattern on coil frosting over evenly. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near McGregor, TX 76657
Jonathan M
Job Details: 08/09/2023
Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the defrost heater and harness and the evaporator thermistor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Paul
Job Details: 08/09/2023
Arrived onsite for a refrigerator not cooling in the RC again. On arrival the customer stated they unplugged the unit and defrosted it for 48 hours. They stated water was under the deli and crisper drawers in the bottom of RC. They also stated there was some ice build up around the door of the FC. I found the FC at -2 degrees and the RC at 40 degrees but the unit was still cooling. I found the evaporators clear of frost and working as designed. I checked the RC drain with my camera and found it clear. I found the drip pan straight and not bowed. I found the thermistors good. I found the deli UI dry and working as designed. I did find some ice on the left and right sides of the FC liner by the door and along the bottom. The customer stated when all this happened the ice in the bin started melting. I suspect water from the bin and water from the RC leaked out and got around the FC door causing that issue but I could find no other issues or a reason for the RC drip pan not to drain properly in the RC at this time. The customer stated they never heard any fan noise. I went over with the customer what to look for and what to do if it happens again. At this time all is working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Waco, TX 76711
Jonathan M
Job Details: 08/08/2023
"Arrived on site for a roof freezer that is making a rattling sound intermittently when the unit is running. Inspected unit and work area. The customer advised that he was unable to get a video of it but that the unit will rattle multiple times a day. Found the unit cooling, but not replicating the sound while the unit was in use. Took off the bat cover, and began to hear a very slight sound coming from vibration on the return line from the condenser. Adjusted the return line tubing position and added pads between the compressor and the return line. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near San Marcos, TX 78666
Joe Z
Job Details: 08/08/2023
Arrived on site for oven not operating. Upon arrival test unit and igniter will click but not spark correctly. Need to replace igniter. Replaced igniter and test unit. Unit is operating as designed. No gas leaks present at the time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78701
Luis
Job Details: 08/08/2023
"Arrived on site for not dispensing ice. Removed defective auger motor,installed new motor and coupling tested ice dispenser unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78734
Wesley
Job Details: 08/08/2023
"Arrived onsite and found broken adjuster, replaced adjuster on right side. Unit is now operating as designed. All checks good."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near New Braunfels, TX 78130
Kevin
Job Details: 08/08/2023
Arrived on site and found standing water in washing machine. Found wiring harness at drain pump has a broken wire. Repaired wiring and washer will now drain properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS05
Near Temple, TX 76502
Jonathan M
Job Details: 08/08/2023
"Arrived on site for a refrigerator that has a drawer that keeps falling. Inspected unit and work area. The customer showed me that one of her produce drawers seems to fall any time that you pull the drawer out. Checked the drawer and found the drawer perfectly intact, but that on the side wall where the shelf is supposed to sit against the wall, there is a deformity on the wall that is causing the shelf not to seat properly and will not keep the shelf locked in place to properly hold the drawer. I called whirlpool techline and spoke to Kurt Sr# 7737041240. He had me send him photos of the damage done to the refrigerator liner and advise that it would be set up to review. He advised to make no repairs at this time, and that whirlpool would contact my cell for the consumer based on the next steps. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 08/08/2023
Arrived on site for washer not filling with water. Upon arrival confirmed failure and found f8e1 in diagnostics. Also found that cold side inlet valve wasnt activated properly even with stable 120v connection. Replaced valve the. Retested unit. Found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
Arrived on site and replaced previously diagnosed FC door per Techline. Unit now dispensing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS01
Near Bertram, TX 78605
Paul
Job Details: 08/08/2023
Arrived onsite for a cooktop with one of the burners not igniting correctly. The customer stated the left rear burner was not lighting correctly. I found the left rear burner high flame very low and the outer center burner flame very low. I also found the low flame not adjusted on any of the burners. I found the wrong orifices installed in the left rear burner and outer center burner. I used W10853432 kit from truck stock and corrected the orifices and adjusted the low flame on all of the burners. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
Arrived on site to test unit for not completing wash cycles. Replaced faulty run cap. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Uhland, TX 78640
Matthew
Job Details: 08/08/2023
"Arrived onsite for drum coming apart and shaking a lot. Upon arrival inspected unit. Found rear left suspension rod failed. Replaced suspension set. Inspected and per service pointer W11684122, will need to replace basket. Ordering agitator and basket . Notified customer not to use unit repair is complete. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Washplate)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
Arrived on site to test unit for no power. Had no voltage at outlet. Found breaker was tripped. Reset breaker and unit now working as designed. Advised customer if issue persists recommend having breaker replaced. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
Vincent
Job Details: 08/08/2023
"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove the compressor and install new one. Braced all the parts needed and vacuumed the system. I then charged the system with 4.5oz of R134. Asked the customer to allow 24 hrs to cool before storing goods. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Meridian, TX 76665
Jonathan M
Job Details: 08/08/2023
Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer had the unit unplugged but advise the unit was making an electrical sound and was not actually running the compressor. Plug the unit in and took an amp draw of the compressor. Found the compressor pulling 9.25 A and dropping down to 9.12 A for five seconds before shutting down. Want to head and replace the start device and test the unit. the unit still did the same thing indicating a failed compressor. Ordering all sealed system components in the office. Will need to contact the customer about a return date due to limited parts availability and need for a 2 hour service.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Paul
Job Details: 08/08/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the start switch. I verified the electrical was good at the wall outlet and tested the dryer. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Del Valle, TX 78617
Matthew
Job Details: 08/08/2023
Arrived on site for unit not powering on. Upon arrival inspected unit. Found not responding. Disassembled and verified supply voltage. Found supply at junction box not secured. Secured connector and tested. Unit is now operating properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Belton, TX 76513
Jonathan M
Job Details: 08/08/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Harker Heights, TX 76548
Tyler
Job Details: 08/08/2023
"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed failure. Installed compressor, access valve, drier, and coil. Pulled vac them recharged system with 68g of r600. Found no leaks and repowered unit. Found unit cooling as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78758
Kimo
Job Details: 08/08/2023
Arrived onsite for a DW that is not responding to touch upon inspection I found that the cycle selections would not work. upon further inspection I found that the vent had a crack in it. I replace the console and the vent and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Vincent
Job Details: 08/08/2023
"Arrived on site to install parts, installed new glass bracket and screws. Unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, TX 78757
Scott
Job Details: 08/08/2023
"Arrived on site for FZ temps higher then normal. Ran temp checks fresh @ 43, FZ 23 . Ran fans and test 4 . Fans working and getting good frost pattern . Found and clean pet hair clogging condenser coils . Recommended regular cleaning of coils . Collected 162.36 AUTHO AY9X4T. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78628
David Z
Job Details: 08/08/2023
"Arrived on site to diagnose washer banging around when in use. Examined unit and found suspension and level good. Pulled basket and checked it per service pointer W11684122. Found basket lacking QR codes, which is grounds for replacement per service pointer. Ordered new basket. Office to schedule when we can get part. ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Austin, TX 78744
Scott
Job Details: 08/08/2023
"Arrived on site for upper oven making a knock or bang sound when preheating . Found oven bottom not installed correctly so when heating bottom will flex . Made sure bottom is firmly on all 4 fasteners . Ran oven preheat cycle and no longer knocking noise . No gas leaks detected at this time. Customer also mentioned left grate will not stay up when lifted . Explained grates are to be removed when cleaning , cook top pins are not hinges . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Burnet, TX 78611
Paul
Job Details: 08/08/2023
"Arrived onsite for a refrigerator not getting cold enough and warmed up for a long time but seems to have started cooling again. I checked temps and found the RC at 42 degrees and the FC at 16 degrees with neither dropping. Set temps were at 0 and 36. I found the compressor warm but the amp draw was good. I found no signs of oil anywhere. I found the FC door switch broken but the fan is on and working. I found the evaporator only frosting on the first two loops and stopping. The unit is either undercharged or the compressor is failing. Ordering W11396033 switch, W11614224 compressor, WPW10143759 drier, and W11506635 access valve. Office to RS.; ordrng 1 W11614224 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11396033 (Switch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Lou
Job Details: 08/08/2023
"Arrived on site to install previously diagnosed and ordered part. I found the unit in the garage not connected to a water source. Per previous techs diagnosis, I removed and replaced the control fascia and tested. Unit continued to fail. Following the tech sheet, I tested the panel fascia harness and it is good. I had good incoming voltage, but no voltage going out of the control. Tested the drain pump and it is showing 20.4ohms. Removed and replaced the main control and attempted to calibrate the unit and found the lid lock mechanism not functioning. Tested the lid lock solenoid and found it open. Removed and replaced the lid lock assembly and calibrated and retested and unit is operating as designed. Contacted techline to document findings and spoke to Joe. I advised Joe of the previous repair and my findings. Joe documented info and provided SR#7737040586. I advised the customer of my repairs. No water connections to the unit/no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78731
Kimo
Job Details: 08/08/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I found that the ui sent was wrong, right part number though. Ordered another one. Office to reschedule.; ordrng 1 W11455205 (User Interface) and 1 W10803340 (Pad)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Johnson City, TX 78636
Andrey
Job Details: 08/08/2023
"Arrived on site to test unit for not operating properly, tested unit found UI is unresponsive but customer stated that before it stopped working a F9E1 error code popped up, for long drain, replaced and tested unit in diagnostics, none of the components are activating, no power is being sent to drain pump, replaced control and tested unit is now responding to commands but squealing issue that was months ago was not resolved, inspected gear case and found that it is leaking oil replaced gear case and drain pump as precautionary do to the slow drain issue, ran full diagnostics cycle and unit is now operating properly, at this time no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
Arrived on site and replaced previously diagnosed parts. Ran calibration and completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near New Braunfels, TX 78130
Kevin
Job Details: 08/08/2023
"Arrived on site and inspected dryer and found no power at terminal block. Inspected breaker and found it is off. After resetting breaker dryer is running normally, airflow is good, it is heating normal. Dryer continue to run for entire service visit. Show customer possibility of AFCI nuisance tripping and how to Manage this issue. Dryer is operating normally, job complete job"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/08/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue in fc area, tested ice maker and found ice maker not calling for water. Replaced ice maker and retested unit. Found ice maker filling as designed without leaks. Couldnt confirm beeping while on site. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MB
Near Georgetown, TX 78628
Lou
Job Details: 08/08/2023
"Arrived on site to inspect wall oven door glass falling out. Upon further inspection, I found the upper wall oven top trim was broken and the left side bracket was badly bent (photo). I removed and replaced the outer door glass that contains the brackets that hold the glass in place and rebuilt the oven door and installed a new top trim. Re-installed the door and tested and unit is operating as designed. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78731
Kimo
Job Details: 08/08/2023
Arrived onsite for a refrigerator with led lights out. I found this to be true. I performed Special Project S84638. And found the unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Scott
Job Details: 08/08/2023
Arrived on site for upper rack rusting . Found rust spot . Transferred parts of upper rack . All checked normal. No other issues found . No water leaks detected at this time. Job complete
We serviced a
JENN-AIR COOKTOP
Model JGC9430ADS
Near Austin, TX 78759
Kimo
Job Details: 08/08/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I had to drill out the screws because they were rusted in place in the cooktop,but while doing so the glass cracked I stopped with I was doing and was advised to advise the customer that we will contact them for next steps."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78734
Wesley
Job Details: 08/08/2023
Arrived onsite and determined the the unit would not power o due to short at power block. Secured hot connection. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Austin, TX 78747
Matthew
Job Details: 08/08/2023
Arrived onsite for washer making noise during spin. Upon arrival inspected unit. Found hoses were vibrating on back panel during drain and spin. Secured with zip tie. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78744
Scott
Job Details: 08/08/2023
Arrived on site for dryer not drying . Ran temp and air flow test. Also so used test kit wp sent . Unit had air flow restriction. Recommended having apt maintenance clean exterior venting . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
"Arrived on site to test unit for error f7e1(tachometer missing/wrong signal). Found failed run cap. Replaced faulty run cap, unit now spinning properly. Unable to fully test due to no water connections available. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 08/08/2023
"Arrived on site for a refrigerator that has uneven doors. Inspected unit and work area. Customer advise that the issue is with his refrigerator door not being completely flush with the freezer door at the top. I did confirm the customers complaint and found that the refrigerator door at the top was pulled out a fifth of an inch. Checked the gaskets and found that the freezer side gasket had molded in a way that was a little thinner than the refrigerator door dead. Attempted to fix the hinges for the door and found the issue not with the hinges, but with the gasket. I found no evidence of any frost or moisture in the freezer or refrigerator sections, indicating a good seal. I advise the customer that the issue is with the word gasket was molded to the cabinet. I called whirlpool techline and spoke to Andrew SR# 7737044284. He had me send him several photos of what was going on, and advised that there was nothing wrong with the unit, and that the gaskets are going to form to however, they were shaped from the factory. He advised to make no repairs at this time and that the unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78738
Luis
Job Details: 08/08/2023
"Arrived on site for icemaker issues. Ran diagnostics icemaker ran harvest and dumped ice,ran fill test passed,changed defrost setting to basic,checked air flow to ice compartment good air flow,ran thermistors test passed unit passed all diagnostic."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Temple, TX 76502
Jonathan M
Job Details: 08/08/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the motor, shield, cam, and belt and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Temple, TX 76501
Tyler
Job Details: 08/08/2023
Arrived on site for range needing previously diagnosed control upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found range working as designed. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78741
Scott
Job Details: 08/08/2023
Arrived on site for washer not spinning out load properly . Ran diagnostics and got suds error . Customer not using HE soap . Instructed on proper soap . Ran test wash and all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Hutto, TX 78634
Lou
Job Details: 08/08/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good. I installed 56g of R600 refrigerant and tested the unit. Unit is beginning to cool. I recommended the customer wait approximately 24 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Jarrell, TX 76537
David Z
Job Details: 08/08/2023
Arrived on site to diagnose cooktop with low heat. Examined unit and found no burners are getting very warm when powered on high. I checked the wiring at the wall and found the unit L2 was connected to neutral and the wall L2 was connected to nothing. Corrected wiring per install instructions and verified proper operation. Repair completed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Spicewood, TX 78669
Wesley
Job Details: 08/08/2023
Arrived onsite and found unit with glitching Ui and partially unresponsive. Unable to enter diagnostics. Advised customer Ui would be ordered and office would reschedule due to parts availability. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Joe Z
Job Details: 08/08/2023
"Arrived on site for not washing or drying correctly. Upon arrival, ran diagnostics and there are no saved error codes. Found kink in valve not allowing sufficient water into tub. Adjusted hose and test unit. Unit is operating as des. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Round Rock, TX 78681
Kimo
Job Details: 08/08/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the new door and gasket and found the door is now closing properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 08/08/2023
"Arrived on site for middle section of evaporator not defrosting. Customer defrosted unit,ohmed heater passed replaced defrost bimetal,replaced diffuser due to loud noise. Powered unit on noise no longer present"
We serviced a
WHIRLPOOL DRYER
Model WED5605MCO
Near Austin, TX 78747
Matthew
Job Details: 08/08/2023
Arrived onsite for lid not sitting flush. Upon arrival inspected unit. Removed lid for inspection. Found all components in place. Paced top back and secured with bolts. Unit is functioning properly. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Burnet, TX 78611
Paul
Job Details: 08/08/2023
Arrived onsite for a refrigerator thats not making ice again. I found enough digits missing on the UI that I couldnt tell where I was in diagnostics. I called techline and spoke with Austin SR# 7737044767. I gave him the history of what has happened with the unit. He advised replacing the UI again along with the fill tube heater. He suspects there is something happening with it causing the UI failure. Ordering W11404238 UI. Marking the fill tube and all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI control)
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Leander, TX 78641
Vincent
Job Details: 08/08/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was the igniter clicking at random times when not in use. Removed panel and found igniter switches sticky from something that got spilled. Called safety and spoke to Bianca SR#7736988836 and informed her of my findings. I. Recommended to replace the harness and that should take care of the problem. I got the approval to replace the harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near San Marcos, TX 78666
Matthew
Job Details: 08/08/2023
Arrived onsite for failed fridge door switch. Removed failed switch. Found terminals foamed in. Was able to pry out terminals. Connect new switch and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78732
Wesley
Job Details: 08/08/2023
Arrived onsite and used both element support kits to repair broil mount. All chrome is good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near San Marcos, TX 78666
Matthew
Job Details: 08/08/2023
Arrived onsite for dryer not shutting off. Upon arrival inspected unit. Customer stated unit turns on and is heating however the timer is not advancing and unit stays on. Inspected and Found connection at timer not secured. Secured connector and ran unit. Unit is now advancing. Unit is functioning properly. Job complete . Called safety team to document and also updated m/s numbers. SR 7736996392.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Harker Heights, TX 76548
Tyler
Job Details: 08/08/2023
Arrived on site for refrigerator making a loud buzzing noise when cooling was turned on. Upon arrival customer er provided video and stated sound was coming from on top of unit. Inspected compressor area and found damper cushion under drier wasnt put in place properly and uv drier was rubbing against compartment metal. Repositioned cushion and found noise removed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Leander, TX 78641
Vincent
Job Details: 08/08/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator tripping breaker. At arrival customer explained that the refrigerator was no longer tripping breaker but compressor was not coming on. I plugged the refrigerator to the outlet and found the compressor locked up. A sealed system repair will be needed to replace compressor. Im ordering parts and have the office to reschedule for 2HR SEALED SYSTEM. No leaks where observed during service.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Jarrell, TX 76537
David Z
Job Details: 08/08/2023
Arrived on site to install missing silverware basket from delivery. Installed and verified proper function. Repair completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Vincent
Job Details: 08/08/2023
Arrived on site to install parts previously diagnosed. Installed new panel. No leaks observed during service. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
"Arrived on site to replaced gearcase, slider, clutch and rotor. Replaced parts and found gearcase shaft was 1 too short. Part was pulled incorrectly. Needing gearcase. Scheduled for 8-16. ; ordrng 1 W11393685 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near New Braunfels, TX 78124
Kevin
Job Details: 08/08/2023
"Builder did not answer her phone, no one is living in the house yet. Do not schedule another return until there is someone living here or a builder confirms door will be open or someone will be present"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Hutto, TX 78634
Lou
Job Details: 08/08/2023
"Arrived on site to inspect dryer leaking gas. Upon further inspection, the customer advised that the gas company rep had tested the gas lines in the home and determined there is a leak within the dryer. Using my gas leak detector sniffer, I checked the entire unit including the incoming gas line and line connected to the unit and found no signs of a leak. I demonstrated this test to my customer then took my leak detector to the oven and turned a burner on with just gas and no flame and immediately it detected the gas fumes. Once the detector cleared, I went back to the dryer and retested and no leaks were found. Using my liquid leak detector, I tested all gas line connections and found no signs of a leak. I advised the customer of my findings and recommended they have the gas company retest on their end. No gas leaks detected during service and no lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waco, TX 76710
Jonathan M
Job Details: 08/08/2023
"Arrived on site for a washing machine that is grinding when the unit is in agitation. Inspected unit and work area. The customer showed me a video of the sounds that the unit is making, which sounds like me cam rubbing against each other. Checked underneath the unit and found that the gearcase driveshaft on the lower side with sliding up and down causing the cam to rub against each other and not fully shift out of spin. Went to replace the gearcase and found a new gear case driveshaft. Also doing the same thing. Spoke to SW, and was advised to re-order the part and contact tech line. I called whirlpool Tech line and spoke to Brandon SR# 7737043410. He advised to go ahead and re-order the care case for now but that he would document it in their system for further complaints. Ordering the part and rescheduled the customer to 8/14.; ordrng 1 W11449840 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Canyon Lake, TX 78132
Kevin
Job Details: 08/08/2023
"Arrived on site And inspected refrigerator and found freezer is 30? and fresh food section is 57, took pictures. Exposed evaporator and found no frost pattern. Refrigerator will need a sealed system repair to correct issue will order all potential parts needed.; ordrng 1 R600kit and 1 Nitrogen and 1 W11567406 (Fc evap) and 1 W11578031 (Compressor) and 1 W11565768 (RC evap) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (Dye drier)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Spicewood, TX 78669
Wesley
Job Details: 08/08/2023
Arrived onsite for issue with the drain not pumping water. Determined the trap filter was clogged. Advised customer on findings. Unit is now operating as designed. Cleared clog. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 08/08/2023
Arrived on site for refrigerator not making ice properly. Upon arrival found temps actual at 7 in fc. Found ice maker thermistor not register correct temps and replaced ice maker. Also found air gap in Ice door seperator. Rescheduled customer 08/15/23 to complete repairs. Ordering W11423789 ice door. ; ordrng 1 W11423789 (Ice door seperator)
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near New Braunfels, TX 78130
Kevin
Job Details: 08/08/2023
Arrived on site and inspected cooktop and found left rear switch will not stop igniting. All other switches on harness are good. Customer experiences gas smell in the cabinet beneath the cooktop. Used bubble solution on all connections and did not see any leaking. Removed cooktop surface and bubble solutioned all connections on the interior of the cooktop and did not see any leaking. There may be a small gas leak in the wall but no other evidence where it could be. Will need to bring back switch harness.; ordrng 1 W11561439 (Switch harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Marcos, TX 78666
Joe Z
Job Details: 08/08/2023
Arrived on site for not draining. Upon arrival inspected unit and found knock out plug still attached to disposal. Removed knock out plug. Test unit and is operating as designed.job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near San Marcos, TX 78666
Matthew
Job Details: 08/08/2023
Arrived onsite for washer making noise. Upon arrival inspected unit. Customer had a recording. Noise was happening during wash cycle. Inspected and found debris in between washplate. Cleared debris. Tested and found no noise. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Georgetown, TX 78633
David Z
Job Details: 08/08/2023
"Arrived on site to diagnose dishwasher not drying dishes. Examined unit and found no rinse aid was found at the time I checked it. Dishes are mostly dry, but water is sticking to the tub and door. Tested unit and found no error codes. Ohmed out heater and found 13.2 ohms, showing good heated. Ran Amp draw during diagnostic and confirmed heater I'd puller proper amperage to heat. Advised customer this is working as designed under efficiency standards the unit was made under. Advised customer to use all high temp options, use the rinse aid, and to run hot water first to achieve the best results. Unit working as designed at this time. Call completed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near New Braunfels, TX 78132
Kevin
Job Details: 08/08/2023
"Arrived on site found blower wheel is freewheeling during cycle. It is not removing air and dryer interior is too hot. Will need motor, blower wheel, blower wheel housing, and seal to ensure repair on next visit. 7736988644; ordrng 1 W11549461 (Motor) and 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Lou
Job Details: 08/08/2023
"Arrived on site to inspect dishwasher rack broken. Upon further inspection, I found the customer had the upper rack sitting outside of the unit. I found the upper rack adjuster wheels were broken causing the rack to fall. I removed and adjusters and placed the rack back into the unit and re-installed the rack stops and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Blanco, TX 78606
Andrey
Job Details: 08/08/2023
"Arrived on site to test unit for mullion issues, tested unit found moisture control is on but mullion condensates temperature at 58 degrees, tested mullion and found it reading open, replaced mullion and advised customer to monitor, if issue persists then a control will be needed, at this time job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near San Marcos, TX 78666
Joe Z
Job Details: 08/08/2023
"Arrived on site for unit not powering on. Upon arrival, inspected unit. Found breaker is Tripped. Restored power to unit. Unit powers on, preheated bake to 350. During preheat oven Tripps breaker. Test broil and broil is operating correctly. Found that once oven is heated and you preheat bake with oven already heated, the relays do not switch on and off like on a cold preheat. Unit is operating off a Square D GFCI breaker. Gave customer information for breaker tripping nuisance for Square D breaker manufacturer. Service pointer# W11525530. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Vincent
Job Details: 08/08/2023
Arrived on site to install parts ordered. Installed new blower and tested. Unit is now operating as designed. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, TX 78731
Kimo
Job Details: 08/08/2023
"Arrived onsite for a ice machine that has stopped making ice. Upon testing I found that the unit would not fill with the water filter installed but would fill will hood water flow with the filter uninstalled.which points to a defective filter, the customer had an extra filter so he installed it and I tested the unit and found the unit operating as designed at this moment."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX00
Near New Braunfels, TX 78130
Kevin
Job Details: 08/08/2023
"Arrived on site and found ice production is good, customer is experiencing a whistle noise during operation. Found Ice production is good and I observed all functions I have ice machine and did not hear any excessive noise. Sent videos to KB/service management and icemaker is quiet. Reported no issues found to tech line, job complete.7737044321"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Uhland, TX 78640
Matthew
Job Details: 08/08/2023
Arrived onsite for unit still shaking. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Ran regular load and completed wi5 no excessive shaking. Called tech line for assistance spoke to Derrick. SR#7737044760. Discussed what would be considered normal operating vibrations/ sounds and excessive. Unit is operating properly. Noises were due to extended drain hose tapping against the back panel of the unit as it drains and spins. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Blanco, TX 78606
Andrey
Job Details: 08/08/2023
"Arrived on site to test unit for freezing items in RC, customer stated that items are freezing on top shelf, Tested unit found vent completely blocked off and items pushed back against back wall, explained to customer how air flow needs to be in refrigerator and blocking air flow will cause items to freeze on top shelf and other spots in RC, damper is cycling properly and unit is cooling as designed, at this time job complete"