We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Scott
Job Details: 06/20/2022
Arrived on site for ice maker leaking in freezer . Found ice sheet build up on FZ floor and icemaker cup full . Will need valve due to dripping and ice maker due to hanging up. No other leaks detected. Water is turned off till return . Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Austin, TX 78726
Matthew
Job Details: 06/20/2022
"Arrived onsite for washer not functioning correctly. Upon arrival unit was unplugged. Customer stated had burning smell. Plugged unit in and tested. Unit IU panel fully responsive however unit not going into diagnostics cycle. Did manage to confirm error code F6E1. Due to error code and failure type, recommended replacing the CCU. Did notify customer that there may be a potential secondary issue ; ordrng 1 WPW10374126 (MCU)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lakeway, TX 78738
Matthew
Job Details: 06/20/2022
Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Did not find evidence of gearcase failure. Did find motor not turning over. Control seems to be sending voltage. Called tech line for assistance. Put unit in diagnostics and auto test. Test failed at agitating and spin. Recorded F7E1. Motor humming but not turning. Tech recommended replacing capacitor. Inspected wiring for capacitor and shifter. Wire looked normal. Ordering capacitor SR#7733921772. Customer is asking for first available appointment or to be put on cancellation list. Will reach out to office to confirm. ; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Matthew
Job Details: 06/20/2022
"Arrived onsite for refrigerator lights not functioning and right door not closing properly. Customer has had ongoing issues since purchasing. Upon arrival found several led out. Also right side door not staying closed. Lights covered under S-code S84638. The hinge had been replaced previously but the bolt was not secured. Secured bolt and corrected door issues. Customer will monitor door, possibly a door issue and bolt is not threading properly. Over time becomes loose again. May potentially need a new door. Will be contacting manufacturer due to ongoing issues. Ordering lights. Office to reschedule ; ordrng 12 W11484836 (Module)s"
We serviced a
WHIRLPOOL "RANGE, GAS"
Model n/a
Near Austin, TX 78758
Joe Z
Job Details: 06/20/2022
Arrived onsite for oven will not heat up . Inspected unit and found ignitor glowing but weak. Tested Ignitor and only got 2.70 apms. Needs ignitor replaced. ordrng 1 W11176454 (Ignitor)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78701
Joe Z
Job Details: 06/20/2022
"Arrived onsite for Control board Not working on settings. Broil, start, sometimes oven doesnt work. Upon arrival found unit unplugged. Powered up unit and tested. Unit operated correctly on first test but began to fail during second test. Certain cooktop burners and Start button not responding. Need to replace control. Office to reschedule when part arrives; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/20/2022
"Arrived on site to test unit for no ice production. Found temps in both compartments were not correct. Compressor turning on for a few moments and kicking off. Recommend replacing control, start and run cap. Office to reschedule, ; ordrng 1 W10873801 (Start) and 1 WPW10350564 (Cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/20/2022
"Arrived on site to test unit for no ice production. Found ice maker and valve not responding to diagnostics. Door switch, ice bin switch and ice maker on/off tested good. Found ice maker getting voltage but not responding. Continuity through door was sketchy/inconsistent. Recommend replacing door and returning with control as well for valve not opening. Also recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11265216 (Control) and 1 W11026425 (FC door-stainless)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Marcos, TX 78666
Andrey
Job Details: 06/20/2022
"Arrived on site to test unit for squeaking noise, tested unit found belt slipping on spin cycle make the squeaking noise also the tub ring has been rubbing on the tub causing it melt the ring, will need tub ring and belt replaced and make sure the hub nut is seeding correctly, office to reschedule ; ordrng 1 W11094300 (Tub ring)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78744
Scott
Job Details: 06/20/2022
"Arrived on site for dead washer . Did hard power reset at breaker . Did get unit to light up. Ran diagnostics got vale error code . Ordering 2 man ( dryer stacked on top) ,wl switch , both valves . No water leaks detected at time of service. Call to set return ; ordrng 1 W11125159 (Wl switch) and 1 W11036928 (Valve) and 1 W11036930 (Valve) and 1 2man"
We serviced a
GE REFRIGERATOR
Model PFSS6PKXCSS
Near Spicewood, TX 78669
Luis
Job Details: 06/20/2022
"Arrived on site for water leaking. Pulled unit out from enclosure,found water valve corroded causing water to leak,unit will need filter head assembly and valve,unable to shut off water supply valve. Customer will need a plumber to replace shut off valve before return visit. ; ordrng 1 WR17X12512 (Filter head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Justin
Job Details: 06/20/2022
Arrived on site for a refrigerator not cooling in the RC. I tested temps and found the RC at 58?F and the FC at 20?F. I gained access to the evap cover and found several inches of ice over the cover. This indicates a defrost issue. I then gained access to the main control to ohm out the thermistors. I found the FC thermistor significantly off. Due to this I am ordering the fan harness to replace. I am also ordering the fan motor due to it running so long within the ice build up. I advised the customer on turning the unit off to thaw for at least 72 hours prior to service. Office to reschedule. ; ordrng 1 W11581973 (FC Fan Harness) and 1 W11559968 (FC Fan Motor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF267ABRS/XAA
Near Austin, TX 78749
Justin
Job Details: 06/20/2022
Arrived on site to install previously diagnosed parts. I installed the mullion. When going to install the caster wheel I found the pin was not removable without damaging the pin. Due to this we will need to order a new pin and use a dremel or punch to remove the pin. We will need two techs in order to get enough room under the unit to do so. Office to reschedule and get autho? ; ordrng 1 DA61-01920A (Pin) and 1 Autho (Autho)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near West Lake Hills, TX 78746
Justin
Job Details: 06/20/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on and above 70?F in both compartments. I found the compressor not turning on and checked voltage going to the inverter. I found it good. I installed the inverter and the unit was still not working. I found the RC UI was not working and tested voltage to it. I found it good. This indicates a bad UI also.; ordrng 1 WPW10468940 (RC UI)"
We serviced a
LG REFRIGERATOR
Model LTWS24223S/00
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/20/2022
Arrived on site to test unit for broken ice maker. Found ice maker needs replaced and valve is weeping. Ice maker I was sent with is damaged. Needing ice maker. Office to reschedule. ; ordrng 1 5989JA0002X (Ice maker)
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA01
Near Killeen, TX 76542
Tyler
Job Details: 06/20/2022
"Arrived on site for refrigerator leaking as well as not dispensing water/ice. Upon arrival confirmed issues. Found drain line clogged, cleared line. Found dispenser switch corrosion had cause display console to fail. Will need need display/console asm availability known before office can reschedule.; ordrng 1 DA97-12088R (Dispenser cover/control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 06/20/2022
"Arrived on site for a refrigerator that has a light that is out in the refrigerator section. Inspected unit and work area. The customer advised that the refrigerator light does sometimes work but that sometimes it gets cut and does not illuminate the refrigerator section. Was able to replicate the issue when the switch was opened slowly. Was able to pull it back just a hair to get the light to turn on when this deadbolt. The unit will need a new door switch for repair. the door switch in is an out of stock and PSP item. The office will need to contact the customer about a return date when parts are made available.; ordrng 1 W11123941 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Marble Falls, TX 78654
Lou
Job Details: 06/20/2022
"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, I removed the ice bin and tested the ice dispenser and found the motor operating properly but the yoke is stripped and not turning the ice bin auger. I advised the customer that the part is out of stock and the office will contact them, once the part arrives, to schedule return service. I am ordering the dispenser motor and will return with all prescreened parts. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 W11310391 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EBS02
Near Meadowlakes, TX 78654
Lou
Job Details: 06/20/2022
"Arrived on site to inspect refrigerator doors not closing. Upon further inspection, I found the right RC door closed but open approximately 1 inch. I attempted to close the door and it slowly reopened on its own. Inspected the hinge and found the outermost screw loose. I attempted to tighten the screw and it would not tighten. When opening the right RC door, the hinge would not engage the switch arm until the door was approximately 4-6 inches open. I advised the customer of my findings and am ordering all of the right RC door upper hinge parts including screws. Office to schedule return service, no water leaks observed during service.; ordrng 1 WPW10485980 (Top hinge) and 1 WP2316804 (Spacer) and 2 W11474472 (Screw)s and 2 WP2316859 (Bushing)s and 1 W11218690 (Hinge) and 1 W11403572 (Bracket) and 1 WP8281164 (Screw) and 1 W11370632 (Screw) and 1 W11354227 (Screw)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Briarcliff, TX 78669
Kevin
Job Details: 06/20/2022
"Arrived on site 10 inspected cooktop and found all but center burner were converted to propane properly. Attempted to remove orifices and outer one stripped. Will need to bring back orifice holder, and correct orifices for propane. Cooktop is also mounted to counter and there is a wall oven installed underneath it. Wall oven will need to be uninstalled before cooktop can be unmounted, technician will need a flat appliance dolly to pull wall oven out onto; ordrng 1 W11209432 (Orifice holder) and 1 W11205318 (Lp orifice kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78736
Kevin
Job Details: 06/20/2022
"Arrived on site, inspected refrigerator and found fresh food evaporator is frozen over. Will need to replace temp scroll fan and harness; ordrng 1 Freshfoodevaporatorharness (Parts research)"
We serviced a
WHIRLPOOL RANGE
Model RF362LXST0
Near Killeen, TX 76549
Jonathan M
Job Details: 06/20/2022
Arrived on site for a range that is not heating properly in the oven and has a burner that is burning their food. Inspected unit and work area. The customer advised that the right front burner seems to get excessively hot and theyre having to change the temperatures below where they feel like they should have to in order to get the cooktop to work properly. Detest the unit and found the unit cycling as designed on a low and medium cycles. I did inform the customer that the bigger burner is a higher wattage burner and will be a lot hotter than the smaller burners or the dual. Check the oven and found the bake element in Vairo elements both working. Check the TOD and found it closed. Check voltage to the unit and found proper voltage. Found the oven would initially send voltage to the elements but would kick off within about six minutes when the unit was supposed to be preheated. The unit only got to 115? before power was shut off to the elements. Check resistance on the oven thermostat and spoke to SW. Was advised the issue would be with the control and sensor. She advised that the control was getting a reading temperature of 200? but was still not heating. Spoke to SR due to their control being out of stock and was advised that the unit control is not re-buildable. Ordering part in the office will need to contact American home shield due to item. Please contact the customer if parts are found in authorization is given.; ordrng 1 9762184 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Tyler
Job Details: 06/20/2022
Arrived on site for dishwasher needing previously diagnosed console panel and control upon arrival confirmed issue. Found after disassembly that unit had a fully corroded ui control and couldnt power up unit. Called techIce and spoke with Robert & joel sr#7733917979. Was instructed to return with previously ordered parts as well as vent motor and required seals and ui control. Office to reschedule once availability of parts is known; ordrng 1 W11265187 (Console seal) and 1 W11414079 (Ui) and 1 W11038720 (Vent fan) and 1 W11184028 (Vent gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pflugerville, TX 78660
Cliff
Job Details: 06/20/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found compressor not running and installed new start device. Found no change in operation and compressor will need to be replaced to complete repairs. Spoke with Suzie and she will be ordering pars for repair. Office to set return appointment for 3 hours.; ordrng 1 R600 (R600)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/20/2022
"Arrived to inspect ice clumping and dispensing issues. I found the ice had a moderately clumped consistency within the ice bin, but there were signs of sublimation from excessive ice bin airflow. The FC measured at 9F, but the sealed system was running and I assume it is within specifications. I found the right RC door sagging and not positively compressing the ice chute-to-bin gasket and I corrected. Further inspection revealed the FC door was warped at the bottom of the door liner and will not hold the gasket as designed. The right RC door gasket had started to tear at the bottom flap and will require replacement. The bin will need to be replaced to ensure positive seal at the ice house opening. Office to order FC door, ice bin and RH RC door gasket and ice bin. No leaks observed during service. ; ordrng 1 W10830274 (RC Gasket, RH) and 1 W11435351 (FC Door, SS) and 1 W11185686 (Ice Bin)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Austin, TX 78724
David S
Job Details: 06/20/2022
Arrived on site for ice maker not producing. I inspected the unit and work area. I found the ice tray empty but able to be removed. I found the icemaker not cycling. I am ordering silicone to seal the air gaps and the ice maker. The office will reschedule when we have eta on the parts.; ordrng 1 DA97-15217B (Icemaker) and 1 WP482338 (Silicone) and 1 Autho (Autho)
We serviced a
UNKNOWN VENTHOOD
Model UXT5530AAS3
Near Austin, TX 78724
David S
Job Details: 06/20/2022
"Arrived on site for vent hood buttons not staying on. I inspected the unit and work area. I found the control buttons not locking. I am ordering the correct control per the model number. I could not pull up any warranty in entitlement. I reached out to claims and they found the same. I advised there is a charge for today. ordrng 1 W10851619 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78757
David S
Job Details: 06/20/2022
Arrived on site for ice not dispensing. I inspected the unit and work area. I tested the ice dispenser and could hear the motor running. I gained access to the impeller and found it stripped on the motor. I am ordering the motor and impeller to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11310391 (Dispenser motor) and 1 WP63052-2 (Impeller)
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS03
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/20/2022
"Additional notes- cover stand-off/mount, drain tube custom, 2 hrs.Arrived to inspect water in bottom of chassis. I found the drain tube had plugged and I was able to clear it. The unit will require leveling and correction of the mounting of the evaporator cover and replacement of the cover gaskets. The drain tube will need to be replaced with a larger diameter tubing to prevent future issues. Unit will require two hours service to be authorized by warranty company to perform repairs. No leaks observed during service. Office to contact CX to arrange return service. ; ordrng 1 W10452370 (Evaporator cover) and 1 3-60180-002 (Gasket, Evap Cover, LH) and 1 3-60180-001 (Gasket, Evap Cover, RH) and 1 W10862416 (Part Research, Drain Grommet, and 1 TechGConly (GCO please)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Kimo
Job Details: 06/20/2022
"Arrived onsite to install previously diagnosed pat. Upon inspection I found that the tray crossbar was broken and the tray itself was warped making contact with the back element causing it to shot to ground. Orange the tray and the crossbar. Element was installed.Office to reschedule.; ordrng 1 W10282957 (TRAY HIDDEN BAKE CROSSBA) and 1 W10318198 (TRAY, HIDDEN BAKE)"
We serviced a
AMANA RANGE
Model AER6303MFS1
Near Austin, TX 78745
Scott
Job Details: 06/20/2022
"Arrived on site for broken cook top. Replaced cook top. Tested burners all centered and functioning properly.
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Austin, TX 78723
David S
Job Details: 06/20/2022
Arrived on site for dishwasher top rack falling. I inspected the unit and work area. I found the tracks broken. I replaced the tracks and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78645
Gerry C
Job Details: 06/20/2022
Arrived to inspect oil leak. I found there was oil residue under the unit and I verified there were no signs of the gear case or other parts leaking. The CX had an older direct drive washer that this one had replaced and I suspect the installer of this unit did not clean up a leak from the old machine. I tested operation in service mode and all functions were present. I informed the CX of my findings and leveled the unit. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Leander, TX 78641
Gerry C
Job Details: 06/20/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor and installed the replacement dye drier, service port and compressor. I vacuumed the system for 15 minutes and then monitored for an additional 15. After confirming the vacuum held, I charged with the mfg prescribed refrigerant charge and tested. The unit operated as designed and started cooling. No leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMT55511KS02
Near Jonestown, TX 78645
Gerry C
Job Details: 06/20/2022
"Arrived to inspect control panel issue. I could not recreate the issue, but found the unit was not installed correctly. The trim/surround was not mounted via the four factory screws and should be corrected, special note taken to not use too long of screws and the factory ones should be utilized. The mounting frame has four wood blocks, one at each corner, used as spacers and they should be removed and replaced with two, approximately 1/8-1/4 (cabinet opening depth) spacers, that are the length/depth of the two metal mounting brackets. Once the height is corrected, the unit will be able to be slid into place and alignment issues will be corrected. CX will contact the mfg if issues persist after the installation correction."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Waco, TX 76705
Jonathan M
Job Details: 06/20/2022
"Arrived on site for a washing machine that still flashing along drain error message. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F9 E1 (long drain) error code. I ran the unit for a diagnostics test and found the drain pump kick on during test zero but not kicking on or even energizing the drain pump during test number seven. After the unit stalled at number seven with nothing happening, I turned off power and found the unit flashing the door lock message on the user interface. Was unable to remove that door lock message until the unit errored out an F9 E1 and began to drain. When I went to test the unit again. The unit drained fully and began to operate as designed. Check resistance on the drain pump and found it registering 18.6 ohms. Spoke to ask W and was advised the issue would have to be control related.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Round Rock, TX 78665
Cliff
Job Details: 06/20/2022
Arrived on site to diagnose a freezer that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Waco, TX 76705
Jonathan M
Job Details: 06/20/2022
"Arrived on site for a freezer that is not cooling properly. Inspected unit and work area. The customer advised that the unit is in fact cooling but that the temperatures fluctuate and will go from freezing items to thawing it out and then re-freezing. Found the compressor not running and the temperature of the freezer at 32?F. Checked the compressor and found it extremely hot to touch indicating the thermal overload had opened. When the compressor call back down enough, the unit began to cool and began to cool for several minutes. The temperature around the freezer is over 100? and advise the customer that it appeared his issue was with the ambient temperature around the unit. It appeared that the compressor was running so hard that it would trap the overload and caused the unit to stop cooling for several hours at a time. Advised the customer of this issue and advised that they need to keep this unit in temperatures between 60?F and 90?F. The customer is going to run an AC unit in his garage and will call back it further issues persist.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Austin, TX 78717
Vincent
Job Details: 06/20/2022
"Arrived on site for refrigerator, inspected unit and work area. Found filter removal clip and cover disassembled. CX was trying to change filter and it came apart. I reassembled the filter cover and tested, its now operating as normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Cedar Park, TX 78613
Vincent
Job Details: 06/20/2022
"Arrived on site for refrigerator inspected unit and work area. Handle screw was striped, replaced handle and install bumper on freezer door. No leaks observed during service, Job completed"
We serviced a
LG WASHER
Model WT5070CW
Near Cedar Park, TX 78613
Vincent
Job Details: 06/20/2022
"Arrived on site for lg washer, inspected unit and work area. CX explained unit will fill and never stop. Set unit in diagnostics and found error code FE stored and its for water level sensor. I advised CX to change water valve and pressure switch. Unit seems to be working properly but if issue continues will need to change main control and CX is aware. No leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Leander, TX 78641
Vincent
Job Details: 06/20/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was water dispenser would be intermittently. I found while dispensing water it had to much pressure. I lowered the water pressure from the wall and suggested to install water pressure regulator to fix the issue, CX would like to try it like that and see if it works, but if they call back will need water pressure regulator and pexline. No leaks observed during service. Job completed."
We serviced a
KENMORE DRYER
Model 110.870866
Near Kyle, TX 78640
Kevin
Job Details: 06/20/2022
"Arrived on site and found dryer will give F01 error code and will not start. Recommended replacing control board, after replacing control board dryer is running properly, also recommended having dryer vent cleaned/cleared to prevent any further damage to dryer, job complete. Total collected by office"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
Vincent
Job Details: 06/20/2022
"Arrived on site for built in oven, inspected unit and work area. At arrival I set unit in diagnostics and no stored error codes. I then set it to preheat to 350? and found blower making some noises, CX also showed a video of the noise. I pulled unit out and disassembled unit to inspected blower. I found nothing stuck so I replaced it. I then reassembled and tested unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS3
Near Austin, TX 78728
Matthew
Job Details: 06/20/2022
Arrived onsite for microwave door falling apart. Upon inspection found door failing internally. Inner door clips have failed causing the door to fall apart and pieces are falling onto customers cooktop. Inner panel almost completely off. Unit is not functioning correctly. Replaced door. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGDC200XW3
Near Austin, TX 78750
Matthew
Job Details: 06/20/2022
Arrived onsite for dryer not heating. Upon inspection found failed coils and timer. Replaced timer and coils. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED9500TC1
Near Lakeway, TX 78734
Matthew
Job Details: 06/20/2022
Arrived onsite for dryer not functioning and F01 code. Unit having internal board failure. Inspected unit and found visibly failed board. Replaced board. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78732
Matthew
Job Details: 06/20/2022
Arrived onsite for dryer not heating. Upon arrival checked element per customer request. Element is good. Found failed cutoff. Replaced cutoff. Tested unit and unit is functioning properly. Also recommended customer have external ventilation cleaned or risk unit overheating. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Manor, TX 78653
Joe Z
Job Details: 06/20/2022
Arrived onsite for Recurring issue on unit. Pod not dissolving. Upon arrival test unit and dispenser door would open intermittently. Detergent POD would remain in dispenser. Replaced dispenser and would get same result. Replaced control and unit now operates as designed. No leaks present at this time. Job complete
We serviced a
LG WASHER
Model WM4000HBA
Near Driftwood, TX 78619
Andrew
Job Details: 06/20/2022
"Arrived on site to test unit for leak. Found bellow was in-properly installed. Corrected bellow installation and tested unit, unit started to leak again. Found pressure hose from rear of tub was removed and leaking. Secured hose, tested unit and found drain pump hose clamp was not in correct spot causing leak. Secured clamp, tested unit, unit now working as designed. Requesting extra pay as I avoided 3rd trip and installed parts that were not prescreened(hose clamps). If issue persists recommend send out initial tech. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Manor, TX 78653
Joe Z
Job Details: 06/20/2022
"Arrived onsite for One or More Elements not Working. Upon arrival test unit and unit operates as designed. Customer was concerned with the front left burner. is a dual burner. Turning knob to the left is for the center burner only. Turning knob to the right activates the dual burner, both inner and outer portion of the element energize. Unit operates as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Joe Z
Job Details: 06/20/2022
Arrived onsite for RR & LR elements not working. Upon arrival test unit and found RR and LR cooktop elements not energizing. Inspected both RR and LR elements and both are good. Checked control. Found harness connections were not secured. Unplugged and reconnected the harness connections and test unit . All 4 cooktop burners now operate correctly. Also test oven by preheating to 350. Oven heated correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FKS00
Near Austin, TX 78731
Matthew
Job Details: 06/20/2022
Arrived onsite to replace part customer ordered. Notified customer before repair that nothing would be warranted. I would only be charging for the installation. Customer says he was notified. Replaced air baffle. Left replaced part with customer. Customer will monitor. Job complete
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWM
Near Austin, TX 78703
Joe Z
Job Details: 06/20/2022
"Arrived onsite for RUNS ABOUT 10 MIN THE HR ALERT AND WILL NOT ADVANCE CUST HAS TO RESET NOW THAT IS NOT WORKING . Upon arrival test unit and got HR heater failure and LF long fill error codes. Inspected unit and found leaking 3 way water valve. Need to replace 3 way valve and heater kit.
We serviced a
MAYTAG DRYER
Model MDE6400AYW
Near Kyle, TX 78640
Andrey
Job Details: 06/20/2022
"Arrived on site to test unit for knocking noise, tested unit found hard object stuck in blower wheel, cleared blower wheel, tested unit, unit now running as designed
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HS1
Near San Marcos, TX 78666
Andrey
Job Details: 06/20/2022
"Arrived on site to test unit for range not heating, tested unit found broiler and bake igniting with no issues every time, adjusted oxygen mixture and put igniters closer to the burners, tested unit to 350, do not detect any issues, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Marcos, TX 78666
Andrey
Job Details: 06/20/2022
"Arrived on site to test unit for no ice production, tested unit found IM has water but will not harvest, attempted to run diagnostics, ice maker started sparking and giving off a burnt smell, replaced ice maker tested through diagnostics cycle, completed cycle and filled with water, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS00
Near San Marcos, TX 78666
Andrey
Job Details: 06/20/2022
"Arrived on site to replace previously diagnosed water dispenser paddle, replaced paddle tested unit unit now is functioning, if issue still persists a UI will be needed
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS
Near San Marcos, TX 78666
Andrey
Job Details: 06/20/2022
"Arrived on site to test unit for fan issue, test unit found motor humming but not turning, and cracked fan blade, replaced motor and fan blade, tested unit, unit now running as designed job complete"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Austin, TX 78744
Scott
Job Details: 06/20/2022
Arrived on site for lower door not closing and oven light staying on. Found right hinge not properly installed into bracket . Removed door and properly installed back into brackets . Door is properly opening and closing . No issues found with receivers and hinges . Oven light is functioning properly . No gas leaks detected at time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78741
Scott
Job Details: 06/20/2022
"Arrived on site ,replaced heater element . Ran diagnostics to sp specs . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Austin, TX 78749
Scott
Job Details: 06/20/2022
"Arrived on site for, replaced top. Tested unit all checked normal. No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS
Near Spicewood, TX 78669
Luis
Job Details: 06/20/2022
"Arrived on site. Replaced defective recirculating pump ran diagnostics all test passed. sensor
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Briarcliff, TX 78669
Luis
Job Details: 06/20/2022
"Arrived on site for loud noise. Diagnosed loud vibration noise from compressor compartment,removed compressor cover adjusted discharge tube away from cabinet wall noise no longer present"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Austin, TX 78738
Leonardo
Job Details: 06/20/2022
Arrived on site to replace harness. Replaced harness test unit and unit pre heated to 350? job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Bee Cave, TX 78738
Leonardo
Job Details: 06/20/2022
Arrived on site to test unit for unit not filling with water. Test unit and found screw stuck under float making unit think its full of water. Removed screw test unit and unit filling with water and washing correctly job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/20/2022
Arrived on site to test unit for unit not washing dishes. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/20/2022
Arrived on site to test unit for unit smelling like gas. Found and valve and igniter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Cliff
Job Details: 06/20/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found no failures to unit at this time and advised customer that door may have been cracked causing condensation to freeze around evap fan blade. No repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Rock, TX 78665
Cliff
Job Details: 06/20/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and hv control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Briarcliff, TX 78669
Luis
Job Details: 06/20/2022
"Arrived on site. Replaced compressor,evaporator and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec. Found water leaking from original water line installed to unit,replaced water line,ran diagnostics no water leaks,unit passed all diagnostic good frost formation on evaporator plate. Water line; used 1 8212547rp (Water line) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY01
Near Austin, TX 78733
Luis
Job Details: 06/20/2022
"Arrived on site for weak water flow from dispenser. Diagnosed a defective water valve,replaced duel valve tested water dispenser unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78733
Luis
Job Details: 06/20/2022
Arrived on site for water leaking while dispensing water. Found leak at water line inside door harness unit would need a new freezer door.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Round Rock, TX 78665
Cliff
Job Details: 06/20/2022
Arrived on site to diagnose a washer that is not cycling properly. Found motor control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78664
Cliff
Job Details: 06/20/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78745
Justin
Job Details: 06/20/2022
"Arrived on site for dryer not heating properly. Upon arrival the customer stated the major issue was one of the dryer drum baffles fell off. They also found sometimes it takes long to dry or clothes may come out with damp spots. I tested voltage at the wall and terminal block and found it good. I then tested airflow and temps in the unit and found it good. I could not replicate a failure at the time of service, and the heat was working as designed. I put the baffle back on and the unit was now as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Austin, TX 78746
Justin
Job Details: 06/20/2022
"Arrived on site for a washing machine not working properly. Upon arrival the customer stated that when running the unit it stopped right before the spin and threw an F6E1 error code. I put the unit into diagnostics mode and found stored error codes F6E1 for communication error between CCU and MCU and F5E2 for door lock error. I then went to run a diagnostics cycle and found that the door would lock, but not do anything else. I tried to power the unit off in order to unlock it, but it just threw and F6E2 error code for communication error to UI from CCU. I gained access to the control and manually unlocked the door. I then ohmd out all door lock connectors from the control. The lock windings read way out of range indicating a bad door lock needing replace,ent. I informed the customer of my findings. However, I will bring back the controls for further testing once the lock is replaced, and that if a control failure is found there would be further charges
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/20/2022
"Arrived on site to replace LED modules per SP. replaced all LED modules, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Fischer, TX 78623
Andrew
Job Details: 06/20/2022
"Arrived on site to replace left RC door from previous diagnosis. Verified part was needed. Replaced door, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHAXVY01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/20/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door not sealing properly, I removed and replaced the ice door kit and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/20/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the reservoir full and the recirculating pump making an odd noise and not pumping the water to the evaporator. Placed the unit in diagnostics showing no error codes and tested each function. All functions, except recirculating and the bin thermistor, were good. I tested ohms to the thermistor and found it way out of range. I removed and replaced the recirculating pump and bin thermistor and retested and monitored the unit until it made a slab of ice. The unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/20/2022
"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found a large ice ball in the ice chute (photo). Removed the ice and tested the dispenser and it is operating as designed. I found where the ice door seals to the chute, theres a small gap. I removed and replaced the ice door assembly and retested. Contacted techline and spoke to Robert and advised of previous repairs, customer complaint and my findings. Robert advised that the customer will have to slightly remove their cup from the dispenser until the dispenser motor stops and allow all ice to fall and the door to close before emoting their cup completely. He advised that according to engineering, its normal operation. Provided SR#7733924933. I advised the customer of my conversation with the manufacturer and demonstrated how theyll need to get ice from now on. No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE00
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/20/2022
"Arrived on site to replace all LED modules per SP. Replaced all modules, tested unit, unit working as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/20/2022
"Arrived on site to replace UI, control, ice maker, and ice box fan. Replaced parts, tested unit, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14.
Near Killeen, TX 76542
Tyler
Job Details: 06/20/2022
Arrived on site for refrigerator needing a previously diagnosed sealed system. Upon arrival reconfirmed issue. Found restriction in system. Replaced recovered 5.25oz of refrigerant then installed all required parts. Pulled vac then recharged 5.25oz into system. found no leaks in system and unit stayed at stable 0/150 psi. Call complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Killeen, TX 76542
Tyler
Job Details: 06/20/2022
"Arrived on site for washer tripping breaker. Upon arrival found no errors in diagnostics. Ran multiple tests. Found amperage fluctuations between 7.3-8.4amps during drain/spin cycle. Actuator, motor, drain motor, and ACU all passed within manufacturing specs. Found failure in capacitor. Replaced capacitor. Found unit running as designed with amperage staying under 6.0 amps during finale rinse/spin. No leaks found. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Killeen, TX 76549
Tyler
Job Details: 06/20/2022
Arrived on site for dishwasher not draining correctly. Upon arrival confirmed issue and found F9E1. After further inspection found drain motor overheating and windings opening up after one test. Replaced drain motor then reassembled and tested unit. Found no leaks and unit drained consecutively on 3 back to back tests. Call complete
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Killeen, TX 76542
Tyler
Job Details: 06/20/2022
"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Disassembled unit but found no failures in ACU, heating hardware, fuses, stats, etc. I then found terminal connections ok but outlet was only sending 111v to unit. Tried resetting breaker with unit unplugged but got same results. I formed customer at time of service they would need an electrician to verify integrity of electrical system to outlet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Harker Heights, TX 76548
Tyler
Job Details: 06/20/2022
Arrived on site for refrigerator making loud noise and slightly creating random frost in fc. Upon arrival confirmed noise. I then found cause of noise was due to lowside return line making contact with back cover panel. After readjusting line and adding sound pads I then reassembled and tested unit. Found noise had gone away completely. Also found no evidence of cooling failure and temps were accurate to set temps on control swapped unit from adc to normal defrost mode to insure proper regulation of temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Andrew
Job Details: 06/20/2022
"Arrived on site to test unit for no ice production and no water dispensing. Found water filter was not properly inserted restricting water flow. Secured filter, tested unit,unit now working as designed. Dispensing water now and ice maker filled as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Belton, TX 76513
Tyler
Job Details: 06/20/2022
Arrived on site for refrigerator needing previously diagnosed motor and yoke. Upon arrival reconfirmed complaint. Installed required parts then tested dispenser with bucket of ice full. Found unit dispensing as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEM10
Near Meadowlakes, TX 78654
Lou
Job Details: 06/20/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I checked the FC section and found a slab of ice at the bottom. Also found the evap drip,pan full of ice. Pulled the unit out and found the drain tube being a duck bill type tube and clogged with debris. Per service pointer #W10632338E, I removed and replaced the drain tube with a p trap type tube. Removed the ice from the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kyle, TX 78640
Kevin
Job Details: 06/20/2022
"Arrived on site and inspected refrigerator and found it is unplugged customer says it will trip breaker 3-5 minutes after plugging in. Attached amp meter and AFCI breaker will trip within five minutes. Amp meter is showing .78 A when it tripped. spoke with techline they recommend it running all functions independently through diagnostic cycle. Ran all tests available and breaker did not trip. call techline back there now recommend that homeowner switches AFCI to a basic breaker to see if this corrects issue, job complete 7733924587"
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78738
Kevin
Job Details: 06/20/2022
"Arrived on site and inspected washer and found control panel is unresponsive. Washer will enter diagnostic cycle and found safe error code F6 E2. Control panel will not allow diagnostic cycle to be chosen. At minimum control board and control panel will be needed to correct issue.
We serviced a
SAMSUNG WASHER
Model WF45R6300AVUS
Near Briarcliff, TX 78669
Kevin
Job Details: 06/20/2022
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed drain pump is working properly and sent a short video to KV/service management. Collected remaining balance, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Leander, TX 78641
Vincent
Job Details: 06/20/2022
"Arrived on site for oven light, inspected unit and work area. Tested light in oven and was not working a then tested continuity on light bulb and found it to be bad CX had replacement and tested unit is now operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Vincent
Job Details: 06/20/2022
"Arrived on site for OTR microwave, inspected unit and work area. CX complaint is cooktop light does not work tested unit and found bad light bulb. Explained to CX its not a warranty part, he said he would buy one to replace it. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Leander, TX 78641
Vincent
Job Details: 06/20/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint was unit not making ice. Tested icemaker and harvested just fine, I tested eater fill and did not dispense any water into the ice tray. Removed over and wound water fill tube frozen heater is not working. To fix the issue will need to replace the door as heater tube is a non serviced part and could use the icemaker. No leaks observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVWB400VQ0
Near Killeen, TX 76549
Jonathan M
Job Details: 06/20/2022
Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. Customer advised that the unit seems to stop about 12 to 13 minutes from the end of the cycle but that it only happens periodically. She advised that she can run two loads of clothes through just fine and then the third cycle may error out. Ran the unit through diagnostics and did not find any stored air codes. Ran through an auto test and the unit ran as designed. Tested the unit and a normal wash cycle and found the unit working as designed. Spoke to SW and ran through a couple checks. We could not find anything. Was advised to then called Techline. I called Whirlpool Techline and spoke to Austin SR# 7733917918. He advised that based on all my testing and the suspension testing that the issue would have to be due to a loading issue or an oversuds issue. The customer stated that the unit seemed to go off balance before stopping. I asked the customer the type of Lowes that she was running and she advised that she was washing bedding and blankets. I did advise the customer that those loads can go off balance due to uneven weight throughout the basket. Advise the customer to shorten their drain hose due to extended drain hose and went over loading. The unit assumingly working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVL03
Near Killeen, TX 76542
Jonathan M
Job Details: 06/20/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Opened up the freezer and found the freezer ice cold and multiple items completely frozen through. Took temperature reading and found the freezer sitting at 12?F. Took a temperature of the refrigerator and found the refrigerator at 47?F. Took a look at the frost pattern on the evaporator and found a good frost pattern. Spoke to SW and ran through a few checks. Did find the condenser coils caked in lint buildup. Removed the lint buildup and was advised the issue would not be a sealed system issue due to amp draw being 1.24 A and slowly dropping. The unit is in it garage with no air-conditioning and was advised the issue is most likely with the overload kicking off the refrigerator during several portions of the day. Advise the customer of the issue and the unit is working as designed. Call complete.