Near Marble Falls, TX 78654
James
Job Details:
07/29/2020
RANGE WHIRLPOOL WEE510S0FS2
Arrived on site and installed previously diagnosed parts. Verified fit of all parts. No power to unit for testing. Job complete
Near Bastrop, TX 78602
Scott
Job Details:
07/29/2020
WASHER WHIRLPOOL WTW8040DW4
Arrived on site for washer flashing lf error code . Ran manual test on valves . No water at all from cold valve and less then normal from hot water . Replaced housing with valve . Re ran diagnostics . All checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78757
Wesley
Job Details:
07/29/2020
WASHER WHIRLPOOL WTW5000DW1
Arrived onsite and found basket broken and disengaged as well as suspension shot and gearcase grinding. Control was shorted. Replaced control to test. Inlet water and drain working and latch working but mechanical issues with all moving parts. Ordering basket and suspension and washplate and returning with gearcase and actuator and cam to repair mechanical issues. Office to reschedule. ; ordrng 1 2HOURS and 1 W10752283 (washplate) and 1 W10752719 (BASKET) and 1 W11130362 (SUSPENSION)
Near Cedar Park, TX 78613
Kayman
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
Arrived onsite for refrigerator door not sealing. Upon inspection I found the magnets inside the door gasket are weak causing the door to intermittently open on its own or just not seal. Due to the gasket being foamed into the door I will need to order a new door with gasket attached for the repair. Ordering (LW10642551) RC door. Office to RS due to availability of the part. ; ordrng 1 LW10642551 (dor-fip)
Near Leander, TX 78641
Kayman
Job Details:
07/29/2020
RANGE WHIRLPOOL WFE505W0HW1
Arrived onsite to install previously diagnosed parts. I installed the terminal block and replaced any burnt wires on the harness. I also installed the customer provided power cord. I tested all surface burners and all tested good I put the unit in preheat and it’s heating as designed. Job complete.
Near Georgetown, TX 78633
Paul
Job Details:
07/29/2020
DISHWASHER KITCHENAID KUDS30FXSS8
"Arrived onsite for a dishwasher that’s not cleaning dishes properly and the soap pod is not fully dissolved. I checked stored error codes and found F10E1, F6E1, F6E6, & F6E4. I ran the auto diagnostics cycle and found the dispenser and fill valve working properly. The unit completed the cycle and worked as designed. I did find a mason jar lid in the bottom that could have gotten under the float switch. I advised ms to run some dishwasher cleaner thru the machine. Call complete."
Near Austin, TX 78705
Leonardo
Job Details:
07/29/2020
DISHWASHER WHIRLPOOL WDT720PADM1
"Arrived on site to replace drain hose, pump and motor from previous diagnosis. Replaced hose, pump and motor. Tested unit, unit works good. No leaks detected. Job complete."
Near Killeen, TX 76549
Al
Job Details:
07/29/2020
WASHER MAYTAG MVWB865GC0
"Arrived to inspect washer making grinding noises.Customer advised the unit bangs when she washes her comforter and couch pillow.I put the unit into diagnostics test mode and unit had a stuck UI F2E1 error code.Unit tested as designed.I advised the customer not to wash anything larger than a queen comforter in her single load washer and when washing couch pillows, to wash at least 4 in the tub to prevent the loud banging (unbalanced) noises.Unit works as designed.Job complete"
Near Belton, TX 76513
Al
Job Details:
07/29/2020
DISHWASHER KITCHENAID KDFE104HPS0
Arrived to inspect dishwasher wash arm issues.Confirmed the middle wash arm was broken.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Temple, TX 76502
Al
Job Details:
07/29/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived to inspect dryer burning smell.Powered the unit on with the door opened, so customer can see the unit is cycling the element on and off as designed.Checked the exhaust and unit had proper ventilation.Customer advised she had the ventilation system cleaned a few months ago.Unit works as designed..Job complete"
Near Waco, TX 76712
Tyler
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Arrived on site for refrigerator not cooling properly. Upon further inspection I found that the humming noise and cooling issue or two to leave defrost problem they were having it appears that the new part weRecently installed defected After for the test I cannot find any diagnostic error codes or issues with the main control so I replaced the main harness assembly for the motor evap and bimetal thermostatfew hours to cool once again and I . If the issue does come back they’re only other option is to replace the main UI control
Near Waco, TX 76712
Tyler
Job Details:
07/29/2020
RANGE MAYTAG MER6600FZ2
Arrived on site for range they had a door that fell off after further inspection I found that the door hinges them selves are warped and bent due to bad installation. customer stated that the door never function properly since day one. After replacing the door hinges I tested the unit out and everything is functioning as designed. Call complete
Near San Marcos, TX 78666
Richard
Job Details:
07/29/2020
ICE MACHINE KITCHENAID KUIX535HPS00
Arrived onsite for the ice machine leaking and shutting off. During testing found that the drain hose hooked to the drain pump was causing the leak. Adjusted hose clamp and leak is gone. Could not duplicate the issue of the ice machine shutting off. Ran diagnostics and found no issues. Complete
Near Manor, TX 78653
Eman J.
Job Details:
07/29/2020
OVEN WHIRLPOOL WFE525S0HS1
Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details:
07/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for the dishwasher heater broken. Replaced heater and main control board and tested washer. All functions tested good and no leaks detected complete.
Near Temple, TX 76504
Al
Job Details:
07/29/2020
WASHER ROPER RTW4516FW2
"Arrived to install previously ordered parts.After installing the latch, I tested the unit and unit tested as designed.No other parts needed.Customers had 2 units inside residence both from Buddy’s and mixed up the symptoms with the Roper and Amana washers.All water lines were dry at the time of service.Job complete"
Near Hewitt, TX 76643
Tyler
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Arrived on site for fridge not cooling properly. Upon further inspection I found that the evaporator fan motor the condenser fan motor as well as a compressor all running. The evaporator inside the freezer had absolutely no ice buildup of any kind and was completely bone dry. The compressor was also extremely hot to the touch to the point that you could cook food on it. Unit will need a new sealed system repair. Office to reschedule after looking up availability also will need to schedule those calls for two hours and we need a system tech to perform repairs; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78750
David Z
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02
Arrived on site to follow up on refrigerator that was not cooling in FC and not dispensing water. Replaced UI due to being failed / DOA part. Retested with fresh UI and unit began cooling and dispensing water as designed. Advised customer to allow compartments to acclimate. Call complete.
Near Killeen, TX 76542
Al
Job Details:
07/29/2020
DRYER WHIRLPOOL WED8000DW0
"Arrived to inspect dryer noises.Customer advised the unit stopped making the noise recently and wanted the unit checked out to inspect where the noise was coming from.I checked the drum, blower and motor and all were fully operational.No parts needed.Job complete"
Near Austin, TX 78702
Jacob
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02
Arrived onsite to replace part ordered by previous tech. Replaced freezer door. Tested unit. No issues at this time. Job complete
Near Bastrop, TX 78602
Eman J.
Job Details:
07/29/2020
WASHER MAYTAG MVWX655DW1
Arrived onsite to install previous diagnosed parts. Couldn’t get customer wash plate off. Will need to break wash plate off. Don’t have a wash plate with me. Ordering wash plate W10902814.. ; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (washplate)
Near Spicewood, TX 78669
Brandon
Job Details:
07/29/2020
DRYER MAYTAG MEDB765FW0
"Arrived on site for customer complaint of door not closing, found door popping open after closing, I couldn’t find anything obviously wrong with latch or strike, but the door was not wanting to sit flush against front panel. Ordering door parts, front panel, latch, and strike. ; ordrng 1 279659 (panel) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11089309 (door) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE) and 1 W11376676 (DOOR)"
Near Kingsland, TX 78639
James
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site and tested operation. Found filter door not locking into place properly. Found catch tab on filter door defective causing latch to release door. Installed new door and tested. Unit tests good. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details:
07/29/2020
RANGE WHIRLPOOL WFC150M0EB2
"Arrived on site to inspect range noises. Upon further inspection, customer advised they were using the back left cooktop burner and something popped. I lifted the cooktop and found that some liquid had spilled onto the cooktop and shorted it out. I tested the switches and remaining burners and all were operating as designed. I am ordering the harness and scheduled return service.; ordrng 1 W11396691 (COOKTOP HARNESS)"
Near Round Rock, TX 78681
Andy
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
Arrived on site for refrigerator ice seal coming off and ice bin not working properly. Tested and inspected unit and found failed seal and ice bin. Removed failed seal and replaced with new. Ordering ice bin to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11185686 (ice-contnr)
Near Marble Falls, TX 78654
James
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KRFF302ESS01
Arrived on site and installed new filter cover. Tested operation and found unit working properly. Job complete
Near Austin, TX 78725
Jacob
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11
"Arrived onsite to replace parts previously diagnosed. Replaced both controls and motor evaporator. Tested unit. Unit test good. No issues at this time. Told customer, freezer will take a few hrs to get up to freezing temperatures.
Near Bastrop, TX 78602
Andy
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11
Arrived on site to install previously diagnosed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details:
07/29/2020
OVEN WHIRLPOOL WFG320M0BS3
Arrived on site for range gas smell when oven is heating. Tested and inspected unit and found unit lights and operations with no clear sign of gas leak. Ordering gas smell detector. Office to schedule return trip. .; ordrng 1 SEENOTE (GAS SMELL DETECTOR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP) and 1 W11220387 (burnr-oven) and 1 W11346659 (REGULATOR )
Near Austin, TX 78746
Kevin
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
"Arrived on site and found customer is experiencing fruit and vegetables freezing on the shelves but not in the crisper drawers. Spoke with tech line and they said the only way to address the issue is to raise the freezer temperature a few degrees. No replacement of parts can have an effect, they also recommended that all fruits and vegetables go in the crisper drawers only.
Near Georgetown, TX 78626
David S
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03
"Arrived on site to install previous diagnosed parts. I gained access to the controls and replaced both with new. While replacing the control UI I found the connections loose and not properly seated on the old control, I secured the new control in place and ensured the connections were secure. I powered the unit back on and tested the units operations. The unit is operating as designed. Job complete."
Near Round Rock, TX 78681
David Z
Job Details:
07/29/2020
MICROWAVE WHIRLPOOL WMH78019HZ0
Arrived on site to diagnose microwave that was not cycling and was saying to close door. On arrival found unit was running with door close without being in a cycle. Found top interlock was not a actuating and was stuck back. Replaced both interlock housings and retested. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details:
07/29/2020
DRYER MAYTAG MEDC465HW0
Arrived onsite for the dryer not heating. During testing found that the heating element no good and the cutoff is no good. Did not show ohms. Replaced heating element and cutoff and dryer tested fine. There is a clog in the vent tube in the wall advised customer to have someone clean it out.
Near Austin, TX 78739
Leonardo
Job Details:
07/29/2020
DISHWASHER GE PDWT480V00SS
"Arrived on site to test unit for soap not dissolving. Tested unit found wash pump not working. Replaced pump, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78749
Kevin
Job Details:
07/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site and inspected dishwasher resident is experiencing long wash cycles over four hours. Will need to bring back control board to address this, also found heating element has failed and lower wash arm at one point was burned by heating element, took picture.; ordrng 1 W10518394 (heater) and 1 WPW10319027 (spray arm)"
Near Austin, TX 78703
Leonardo
Job Details:
07/29/2020
DISHWASHER KITCHENAID KDTM354ESS3
"Arrived on site to replace right side adjuster from previous diagnosis. Replaced adjuster. Tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Creek, TX 78612
Eman J.
Job Details:
07/29/2020
DISHWASHER GE GDT695SGJ0BB
Arrived onsite for dishwasher not starting. Tested system. Found latch faulty. Replaced latch. Tested system. Still having issues. Ordering harness WD21X21664 and UI WD21X23462; ordrng 1 AUTHO (AUTHO) and 1 WD21X21664 (dishwasher door harn) and 1 WD21X23462 (kit svc ui top logic)
Near Seguin, TX 78155
Noah D
Job Details:
07/29/2020
RANGE AMANA ACR4303MFB1
"Arrived on site to inspect oven for not heating, upon inspection found a lot of grease all off oven, took pictures of leasing agreement, heated up to 350 with no issues. Complete"
Near Austin, TX 78734
Brandon
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS04
"Arrived on site to replace dispenser motor, ice door pads, shaft, and ice container. The new pads were black again, customer is wanting original grey pads. Ordering grey pads and parts research to find correct pads. ; ordrng 1 CNOTE (PARTS RESEARCH FOR GREY PADS NOT BLACK) and 1 CNOTE (PUT A RUSH ON THIS IF POSSIBLE ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78753
Eman J.
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Arrived onsite for refrigerator door side change. Revered customers door. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78723
Jacob
Job Details:
07/29/2020
WASHER ROPER RTW4516FW2
Arrived onsite for unit not going into spin mode. Put unit in diagnostics. Got F7E5 shifter fault. Noticed a bunch of water at the bottom of the plate the unit was sitting in. Ran unit. Could not find if unit was the cause of he leaks. Replaced control board and actuator. Tested unit. Unit test good. No leaks at this time. Job complete
Near Killeen, TX 76542
Al
Job Details:
07/29/2020
WASHER MAYTAG MVWC400XW4
"Arrived to inspect washer leaking from underneath.Ran diagnostics test mode and confirmed the aged washer has a cracked tub causing the leaking from underneath the unitThe unit will need a new inner and outer tub, gear case, actuator, cam, motor, belt.Forwarded information to AHS for review.; ordrng 1 CNOTE (AUTHORIZATION FOR ABOVE LISTED REPAIRS) and 1 CNOTE (2 HOURS) and 1 CNOTE (2MAN)"
Near Georgetown, TX 78626
David S
Job Details:
07/29/2020
DRYER MAYTAG MEDB765FW0
"Arrived on site for dyer making a flapping noise. I inspected the unit and work area. I found the blower wheel stripped onto the motor and just spinning freely. I attempted to removed the blower wheel with no success. I am ordering the housing, bracket, screws x2, and the housing seal to complete the repair.; ordrng 1 W10888146 (housing) and 2 WP489463 (screw)s and 1 WP697770 (seal) and 1 WPW10242878 (base)"
Near Austin, TX 78723
Jacob
Job Details:
07/29/2020
WASHER WHIRLPOOL WTW5000DW3
Arrived onsite for unit still not agitating. Replaced gear case and wash plate. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78726
David Z
Job Details:
07/29/2020
DRYER WHIRLPOOL WED4616FW0
Near Georgetown, TX 78626
Lou
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00
"Arrived on site to install previously diagnosed and ordered parts. Due to the front right wheel being damaged, I was to remove and replace the roller, but once I was able to get the unit balanced on a prop and get the roller off, I found that the chassis is badly damaged/bent and the pin won’t fit properly. I am ordering another roller, pin and 2 hitches along with a CNOTE-2 MAN JOB, 2HR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2MAN) and 1 CNOTE (2HR JOB) and 2 W11251741 (pin-hitch)s and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"
Near Bastrop, TX 78602
Eman J.
Job Details:
07/29/2020
OVEN GE JKP35SM1SS
Arrive onsite for oven display not working. Tested system. Found control panel faulty. ; ordrng 1 WB49T10054 (KIT PANEL CNTL)
Near Georgetown, TX 78628
David S
Job Details:
07/29/2020
REFRIGERATOR THERMADOR T36IB800SP/20
"Arrived on site for icemaker leaking. I inspected the unit and work area. I found the freezer at 0 degrees. I inspected the ice maker and found it full of ice, and the motor not running properly. The ice maker(00744441) will need to be replaced.
Near San Marcos, TX 78666
Luis
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01
"Arrived on site for door issues. Found door not fully seated to bottom of hinge diagnosed bushing not installed correctly to door assembly. Removed door reset bushing and installed to door correctly,reinstalled door tested door operation good."
Near Austin, TX 78749
Kevin
Job Details:
07/29/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site removed stacked dryer and replaced drain pump diagnosed on previous visit, after replacement washer is operating properly. No water leaks from connections at time of service, job complete"
Near Spicewood, TX 78669
Brandon
Job Details:
07/29/2020
REFRIGERATOR GE ZISS42NCASS
"Arrived on site for customer complaint of noise issue, I could not hear any abnormal noises. Unit is working as designed."
Near Austin, TX 78746
Kevin
Job Details:
07/29/2020
WASHER WHIRLPOOL WET4024HW0
"Arrived on site and inspected washer and found drain hose on pump is loose after correcting ran all functions in manual diagnostics and everything passed. No water leaks detected at time of service, job complete"
Near Austin, TX 78746
Kevin
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX02
"Arrived on site and replaced Niagara board diagnosed on previous visit, after replacement dispenser is not working.no water leaks from connections at time of service, job complete"
Near Austin, TX 78704
Leonardo
Job Details:
07/29/2020
RANGE KITCHENAID KSGG700ESS1
Arrived on site to test unit for shutting down and error code F2 E0. Tested unit found bad control panel. New panel was damaged but installed for the mean time till we get replacement. Ordering part#W11029431. Office to reschedule. ; ordrng 1 W11029431 (PANEL CONTROL)
Near Austin, TX 78750
David Z
Job Details:
07/29/2020
REFRIGERATOR GE GSS22KGPCCC
"Arrived on site to resolve issue with water leaking occasionally. Provided estimate to customer who wants to replace the inlet valve for the icemaker.Replaced valve. Retested and water is not dispensing. Verified valve is good for dispenser wide, nut line is likely frozen. Customer doesn’t use water dispenser and just wants ice. All is working at his time and they can I thaw line if they want at a later time. Call complete."
Near Austin, TX 78748
Luis
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00
"Arrived on site for cooling issue. Removed deli drawer found evaporator incased in ice,drain pan warped ordering a new drain pan,cover and defrost thermistor harness. Advised customer unit has to be defrosted 24hrs before return visit KRI7F00TPL1; ordrng 1 WPW10277799 (HARNESS) and 1 WPW10501260 (COVER) and 1 WPW10537710 (DRIP PAN)"
Near Austin, TX 78703
Jacob
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KUWS24RSBS14
Arrived onsite for unit not cooling. Looked at unit found that the fan motor for the compressor needs to be replaced but the plastic drain pan also melted.
Near Round Rock, TX 78681
David Z
Job Details:
07/29/2020
FREEZER WHIRLPOOL WRF535SWHZ04
Arrived on site to diagnose refrigerator that had frost building. Inspected unit and found a large amount of ice on the left side top corner. Found gap in door gasket causing massive air leak. Replaced gasket and tweaked bracket. Door gasket now seals perfectly and all is working as designed. Call complete.
Near Austin, TX 78703
Jacob
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KFCS22EVMS5
Arrived onsite for unit leaking from freezer. Looked at unit. Found ice layer frozen at the bottom of the freezer. Found that drain spout was clogged. Removed clog. Recommended customer let unit thaw for 24hrs. No issues at this time. C
Near Lakeway, TX 78734
Brandon
Job Details:
07/29/2020
REFRIGERATOR GE ZISB480DMB
"Arrived on site for customer complaint of unit not making ice, and temperature issues inside freezer section. Found food was colder on the top shelf by the evaporator, but on the lower section and door was at 24 degrees. Found intermittent fan motor issue. Ordering fan motor, drip pan kit, and main control. Returning tech needs to install evaporator fan motor first. ; ordrng 1 CNOTE (AUTH) and 1 WR60X10185 (motor evap dc)"
Near Temple, TX 76502
Al
Job Details:
07/29/2020
ICE MACHINE WHIRLPOOL KUID308ESS0
"Arrived to inspect ice machine that was recently serviced, still not working.Confirmed the complaint and found and photographed the Grid cutter was broken and had sheets of ice sitting on top, not dropping into unit because the grid cutter has no continuity and will not melt the ice into cubes.Ordering the grid cutter.Office to reschedule with customer.All water lines were dry at the time of service.; ordrng 1 W10919199 (GRID CUTTER )"
Near New Braunfels, TX 78132
Noah D
Job Details:
07/29/2020
COOKTOP JENN-AIR JGCP436HL00
"Arrived on site to inspect range for not lighting, upon install of igniters found bent piece of frame not allowing igniters to line up, repositioned frame and retightened. No problems igniting, no gas leaks found. Complete"
Near Canyon Lake, TX 78130
Richard
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05
Arrived onsite for the refrigerator right side door damaged. Replaced right side door and name plate and door tested good. Complete
Near Georgetown, TX 78628
Kayman
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04
Arrived onsite for refrigerator not making full cubes of ice and forming a block at the back of the ice maker. Upon inspection I found small cubes in the bin and the water inlet frozen. I steamed out the inlet but the water was still barely seeping by. I inspected the valve and determined it had failed. I replaced the valve and tested the unit. Unit is now working as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site to inspect refrigerator dropping ice after removing their cup. Upon further inspection, I tested the ice dispenser and it operated as designed. I checked the ice door and it closed within the allotted time of approximately 7 seconds. I retested and when I moved my cup, a few cubes got wedged in between the ice door and chute. I showed the customer my findings. I contacted techline and spoke to Dave and advised of the issue and my findings. Dave advised that the unit is operating as designed and to not replace any parts. Provided file #7728440049. I advised the customer of techline recommendations and recommended that they inspect the ice chute when they get ice and when they let up on the paddle to leave their cup in place for the 7 seconds until the ice door closes. No water leaks observed during service, job completed."
Near , TX 78612
Eman J.
Job Details:
07/29/2020
OVEN WHIRLPOOL WFE515S0JS0
"Arrived onsite for oven not keeping temp. Tested system. Found both elements, sensor and control faulty. Replaced parts. Tested system. Everything works as designed designed job complete."
Near West Lake Hills, TX 78746
Kevin
Job Details:
07/29/2020
DRYER MAYTAG MED5500FW0
"Arrived on site and disassemble dryer and remove all lint from the interior, after reassembling dryer confirmed airflow exiting home is good.
Near Belton, TX 76513
Tyler
Job Details:
07/29/2020
WASHER MAYTAG MVWC465HW2
Arrived on site to repair washer with the bad gear case wash plate cam etc. after installing parts brought with us I was able to retest the machine and there’s no longer any rattling sounds BB sounds or anything indicating a problem. No leaks before during or after repair. Call complete
Near Pflugerville, TX 78660
Wesley
Job Details:
07/29/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF8
Arrived onsite and replaced icemaker per techline recommendation. Customer will notify in event of continued bad production.
Near Pflugerville, TX 78660
Wesley
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01
arrived onsite for handle snapped. Replaced handle. Unit is now operating as designed. All checks good.
Near Pflugerville, TX 78660
Andy
Job Details:
07/29/2020
VENTHOOD JENN-AIR JXW8536HS0
Arrived on site for vent hood top lights not working properly. Tested and inspected unit and found failed light strips. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 4 W10916652 (light)s and 1 W11282989 (transformr) and 1 W11293971 (cntrl-elec) and 1 W11321564 (light) and 1 WPW10716813 (cntrl-elec)
Near San Marcos, TX 78666
Richard
Job Details:
07/29/2020
DRYER MAYTAG MEDX655DW1
Arrived onsite for the dryer not heating. Replaced exhaust thermostat and dryer tested good. Complete
Near Cedar Creek, TX 78612
Scott
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03
"Arrived on site ,replaced filter head . All Chavez normal . Good water flow to inside dispenser . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78748
Leonardo
Job Details:
07/29/2020
OVEN WHIRLPOOL KEBS208DBS9
Arrived on site to test unit for no heat. Tested unit found bad TOD and control board.
Near Temple, TX 76501
Tyler
Job Details:
07/29/2020
COMPACTOR WHIRLPOOL GX900QPPS6
Arrived on site for compactor not turning on. After further inspection I found the start button within the “off switch” assembly was stuck. I replaced off switch assembly and retested unit. Machine now works as designed.
Near Killeen, TX 76542
Al
Job Details:
07/29/2020
DISHWASHER GE GDF510PSD2SS
"Arrived to install previously ordered part.Customer advised a previous company just installed the element, so I installed the main board kit.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78628
David S
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KSSO48FTX00
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I tested the evap fan, air baffle, and condenser fan. Everything activated as needed. I inspected the evaporator and found the left side full of frost and ice, I found the sealing block on the left side deformed, i reshaped and sealed the foam piece. I also found the return vent covered in ice. I defrosted the return vent and reassembled the unit. I also reshaped the fresh food gasket. The unit is operating as designed. No water leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site to inspect fridge for making clumps of ice, upon inspection found the bin stuck due to overfill problems. Checked off switch on icemaker and found it nonoperational. Replaced icemaker and tested. No problems found. Complete"
Near Austin, TX 78724
Jacob
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KRSC703HBS00
Arrived onsite for water leaking from water filter housing. Tested unit. Found that housing leaks water. May need to replace valves. Also customer needs new filter. Advised customer to purchase straight from manufacturer. Ordered part. No issues at this time. Rescheduled with customer.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10394053 (housing)
Near Georgetown, TX 78633
Paul
Job Details:
07/29/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived onsite for a dishwasher that is leaking water. Ms stated the previous tech did replace the part that was causing the major leak that they were having and the leak isn’t as bad as before but it still leaks. I found the dispenser leaking rinse aid causing over sudsing in the tub and allowing water to go over the door sill. The dispenser needs to be replaced. Ordering W10861000 detergent dispenser. .; ordrng 1 W10861000 (detergent dispenser)
Near Georgetown, TX 78633
Paul
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02
"Arrived onsite for a refrigerator with the FC slowly defrosting and the RC not cooling well either. I found the FC at 46 degrees and the RC at the same temp. I found all the fans and sealed system components working. I found the old style aluminum evaporator in the RC and it was very corroded. I suspect a leak in the evaporator and the sealed system components will need to be replaced. Ordering the compressor, RC evaporator, dye drier, & service tap. Office to RS and weigh.; ordrng 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)"
Near Wimberley, TX 78676
Luis
Job Details:
07/29/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3
"Arrived on site for failed compressor. Replaced compressor, drier,process stub and power harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Marble Falls, TX 78654
James
Job Details:
07/29/2020
MICROWAVE MAYTAG UMC5200AAW
Arrived on site and inspected unit for evidence of arching. Found wave guide damaged by arching and has burned the paint away. Wave guide is a non serviceable part and unit not repairable. Instructed customer that the warranty company will contact customer with resolution. Photo’s of damage attached to service ticket.
Near Georgetown, TX 78628
Paul
Job Details:
07/29/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS8
Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I replaced the compressor. I installed a dye drier and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.75 oz’s of R134A. I powered the unit up and it is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
"Arrived on site to inspect refrigerator door not closing properly. Upon further inspection, I opened the unit RC door and found it would swing open. I found the bottom hinge slightly bent. Adjusted the hinge and leveled the unit and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
David S
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site to install previous diagnosed part. I removed the old freezer door and replaced with new. I inspected the new door to make sure it is closing and sealing properly. I inspected the new door for any dents or scratches, I found none. No water leaks detected. job complete."
Near Burnet, TX 78611
James
Job Details:
07/29/2020
DRYER WHIRLPOOL WED4950HW0
Arrived on site and tested operation. Found dryer heating and operating properly. Accessed rear of unit and inspected harness and found connections to heater thermostat tangled around each other and the orange sensor wire had come loose causing unit temp selector to not function properly. Straightened harness and ensured proper connections. Tested unit with thermal probe and found unit cycling temps properly for 10 minutes of cycle time. Unit tests good. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details:
07/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Arrived on site to inspect dishwasher upper rack stops. Upon further inspection, customer handed me a stop that had fallen off. I found it was scuffed up so I replaced the stops. Tested and demonstrated to the customer how to reinstall it if it falls off again. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Kayman
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for refrigerator freezing food in the fresh food or crisper drawers. I put the unit into diagnostics and tested all components and all passed. There is no presents of frozen food in the RC section at this time. I found the switch on the pull out fresh food drawer was in the coldest open position. I spoke with the customer and she stated that she had adjusted the humidity levels in the 2 smaller crisper drawers. I found that the baffle for the large pull out drawer was stuck open by a piece of tape. I removed the tape and put it on a lower setting to insure the freezing doesn’t happen again. Job complete.
Near Pflugerville, TX 78660
Paul
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I checked the pressures when the unit was trying to cool the FC and I had 22 psi on the low side and 100 psi on the high side. The compressor was not pumping correctly and it was very hot. I evacuated the refrigerant and replaced the compressor installing a low side service tap. I changed the dye dryer. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and had 15 psi on the low side and 155 psi on the high side when cooling the RC. The unit is working as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details:
07/29/2020
MICROWAVE KITCHENAID KMHS120ESS3
"arrived on site for customer complaint of loud noise and unit unit not heating, found failed magnetron and diode. ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (DIODE)"
Near Bastrop, TX 78602
Scott
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site replaced filter head and valve and fitting . Still making hammering noise . Ordering valves in back . Call to set return; ordrng 1 W10865826 (valve) and 1 W11430645 (VALVE)
Near Temple, TX 76502
Tyler
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Arrived on site to repair evaporator motor in fresh food section. After repairs I retested entire unit found no error codes and unit is working as designed unit will need 24 hours to fully stabilize the temperature set. Call complete
Near Georgetown, TX 78626
Kayman
Job Details:
07/29/2020
RANGE AMANA AER6303MFS2
Arrived onsite for burnt and loose wires on range. I inspected the terminal block and found the L1 wire had come loose and burned some of the terminal block and main harness. I replaced the terminal block and the burnt wires. I also made sure the nuts were tight and secure on the terminal block to prevent future shortage of the wires. Job complete.
Near Austin, TX 78748
Kevin
Job Details:
07/29/2020
DISHWASHER WHIRLPOOL WDF331PAHS0
"Arrived on site and inspected dishwasher and found no saved error codes, reset heater connection harness to control board and ran diagnostic cycle and everything is operating properly. Discussed correct drying expectations with resident. No water leaks detected at time of service, job complete"
Near Austin, TX 78748
Kevin
Job Details:
07/29/2020
WASHER WHIRLPOOL WTW7000DW4
Near Cedar Creek, TX 78612
Eman J.
Job Details:
07/29/2020
COMPACTOR WHIRLPOOL GACP15XXMG4
Arrived onsite for compactor not starting. Tested system. Found switch faulty. Replaced switch. Tested system. Everything works as designed. Job complete.
Near Belton, TX 76513
Cliff
Job Details:
07/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03
Arrived on site to perform sealed system repair for refrigerator. Unit was working properly when I arrived for service. Customer advised unit has only stopped cooling once and has worked properly ever since. Unit had for cooling failure due to defrost not cycling properly. Set control to run fixed defrost cycle instead of adaptive defrost to prevent issues. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
Near Salado, TX 76571
Cliff
Job Details:
07/29/2020
WASHER MAYTAG MVWB765FC4
Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found clutch and slider not operating properly causing popping sound. Replaced clutch and slider and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
Cliff
Job Details:
07/29/2020
RANGE WHIRLPOOL WFE505W0HB1
Arrived on site to replace parts for range. Replace wiring harness and terminal block and tested unit. All is functioning properly at this time.