Service History 1247

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Iredell, Texas 76649

Jonathan M

Job Details: 05/12/2021

"Arrived on site for a dishwasher that won?t spray Adam either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and found the wash motor not running. Replaced wash pump motor assembly and tested unit. Unit began working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Killeen, Texas 76549

Tyler

Job Details: 05/12/2021

Arrived on site to diagnose dishwasher that did not seem to be getting enough water per the customer complain when I arrived. Upon arrival I ran a diagnostics and found an F4 E3 error code indicating a fault in the motor I then checked for proper voltage to the motor and found it was functioning but the motor was not turning on when it needed to. Upon further inspection in diagnostics I also found at the fill valve is not filling the dishwasher up enough which is more than likely what caused the motor to burn itself out not getting enough water in the first place after getting authorization I replace the motor and some assembly as well as the water inlet valve I was in able to reassembled unit and ran a normal and heavy cycle and was able to verify that the sump assembly is now agitating as designed and the unit is filling with water more than it was before allowing the motor to run properly and distribute the water also found that there were no leaks before during or after repair call complete

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Woodway, Texas 76712

Jonathan M

Job Details: 05/12/2021

"Arrived on site for a dryer that is overheating and not drying clothes. Inspected unit and work area. The customer had the unit pulled apart and had advise that he had checked continuity and voltage to the unit and was thinking that the unit was just overheating due to a burning smell that he was getting intermittently. Checked unit and tested it on a normal high time dry cycle. Unit began working as designed and cycled properly with the heater. Found good airflow coming from the dryer. The customer had a vent hose removed from the dryer that was still attached to the wall that was completely kinked up in several different areas. I did advise the customer that it appeared that the unit was working properly but that he had a ventilation issue. The customer did state that he was initially thinking it was a ventilation issue but with the burning smell, he just wanted to have it checked out. Had the customer run I cycle with clothes and found the unit creating steam inside the room and drying the clothes. Unit is working as designed.

We serviced a

GE DRYER

Model DCVH680EJ1WW

Near Killeen, Texas 76542

Job Details: 05/12/2021

"Arrived on site and inspected dryer closing and starting issues.Confirmed the complaint and found the door latch was def, not allowing the door to stay closed.Removed and replaced the latch and unit now works properly.Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Cedar Park, Texas 78613

Justin

Job Details: 05/12/2021

Arrived on site for a washing machine that keeps getting thrown off balance.upon arrival the customer stated every load it will give stop mid wash and she will have to manually drain and spin it. She said no off balance error code is thrown though. I put the unit into diagnostics mode and found stored error code F8E1 for long fill. I cleared the error code. I ran a diagnostics cycle and found the unit ran through as designed. Upon further inspection I found the units drain line more than two feet into the drain hole on the wall. I advised the customer that this is what was causing their long fill error codes. I ran a high spin and fast agitate on the unit and found the suspension bushings on the faulty and needing replacement. I replaced the bushing and the unit was now more stable. I called techline and talked to Andrew and received SR# 7730737543. Unit is working as designed. I also advised the customer on proper loading via user care guide and proper installation. I

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Temple, Texas 76504

Jonathan M

Job Details: 05/12/2021

Arrived on site for a dishwasher that?s giving off a burning smell. Inspected unit and work area. Removed front panel and toe plate and checked unit for any burn marks or smoke residue. Found no burn or smoke residue anywhere inside the unit. Tested the unit and could not replicate the issue. Unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED9400SW1

Near Killeen, Texas 76549

Tyler

Job Details: 05/12/2021

Arrived on site for dryer giving f01 error (main control failure) upon arrival I found and confirmed main control not responding to ui input and would give error when started. I then replaced main control and found unit would accept input and allowed dryer to heat and cycle. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Leander, Texas 78641

Tommy

Job Details: 05/12/2021

Arrived onsite for microwave sparking. Upon arrival found unit diode had blown. Replaced unit mag cap and diode. Tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near San Marcos, Texas 78666

Andrew

Job Details: 05/12/2021

"Arrived on site to test unit for compressor being loud. Found compressor mounting brackets bolts on front of unit were loose causing loud vibration. Tightened bolts, tested unit, unit works good. Unit was not connected to water. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMS00

Near Horseshoe Bay, Texas 78657

Cliff

Job Details: 05/12/2021

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor out of position and reset it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cedar Park, Texas 78613

Kayman

Job Details: 05/12/2021

Arrived onsite for refrigerator losing cool in the RC and shutting off intermittently. Upon inspection I found the FC=7 RC=34. I could see some frost build up on the top of the evaporator cover. I tested the bimetal and heater and they both turned on in diagnostics. I accessed the evaporator and found a good block of ice formed over the top half of the evaporator there was frost on all runs. I found the thermistor is out of range and the bi metal had fallen down on the evaporator loop.The unit is performing as designed. I advised the customer to monitor the unit to make sure it reaches desired temps. In vacuumed out the drain pan. No leaks detected during time of service.Job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Kingsland, Texas 78639

Cliff

Job Details: 05/12/2021

Arrived on site to diagnose a dishwasher that is not cycling. Found vent motor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Johnson City, Texas 78636

Brandon

Job Details: 05/12/2021

"Arrived on site to replace failed start device, after replacing, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, Texas 78728

David S

Job Details: 05/12/2021

We called techline and spoke to Adrian. We advised Adrian if the situation. He said it is happening either due to a lack of insulation or the line channel being to close to the ice box causing it to freeze.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Temple, Texas 76502

Tyler

Job Details: 05/12/2021

Arrived on site for wall oven not allowing the upper oven to shut off after a cooking cycle had been completed. Upon arrival customer stated that the UI had become unresponsive when trying to turn the oven off upon further diagnostics I found no error codes stored in the system. Customer also didnt have WiFi connection set up to oven. I then went ahead and replace the main control And reassembled and connected the unit to the customers Wi-Fi network. After completing a 15 minute pre-test of 350? in the upper oven I was able to find that the unit is now fully functioning as designed and the UI is responsive with all input inform customer to and let us know if the issue were to come back at any point if it does the tech recommends that we get the UI control panel. At this time unit is functioning as designed call complete

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319ESS-5

Near Round Rock, Texas 78681

Tommy

Job Details: 05/12/2021

"Arrived onsite for unit not heating correctly. Upon arrival found unit not mounted correctly rear mount was incorrect installed. Notified customer it will need to be fixed to put unit back into place. Also found by speaking with Cathy SR 7730745575 unit is warming but not quite heating. Tested unit and found voltage would go from 123, to 110 infer a load. Cathy started an electrician would be needed. Job Completed"

We serviced a

UNKNOWN UNKNOWN

Model VAN NISSAN

Near Austin, Texas 78705

Matthew

Job Details: 05/11/2021

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6R4EB7

Near Buda, Texas 78610

Andrew

Job Details: 05/11/2021

"Arrived on site to test unit for not cooling. Found compressor running and drawing .7amps. Evap motor working, condenser motor working. No frost pattern on evap. Recommend replacing compressor and drier. Needing SS tech and 2 hrs. on return visit. Also need AHS autho. ; ordrng 1 5303305677 (drier/filter) and 1 5303918284 (evaporator) and 1 5304475102 (comperssor frz) and 2 ACCESSVALVE (ACCESS VALVE)s and 1 AUTHO (AUTHO)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Austin, Texas 78717

David Z

Job Details: 05/11/2021

"Arrived on site to follow up on sealed system repair. Evacuated system and found pressures low. Replaced compressor, dryer and access valve. Verified system is holding vacuum, Charged system to 3.7oz R134A. Tested unit and verified unit is running as designed and frost pattern is forming. Call complete."

We serviced a

WHIRLPOOL OVEN

Model ACR4303MFW3

Near Taylor, Texas 76574

Wesley

Job Details: 05/11/2021

Arrived onsite and found unit operating as designed with no issues except the clock was set to the wrong time and the customer was not able to change the time. I changed the time to the correct time and found it operating properly. Advised customer on reset.

We serviced a

GE DISHWASHER

Model GDF520PSJ2SS

Near Waco, Texas 76705

Jonathan M

Job Details: 05/11/2021

Arrived on site for dishwasher that?s giving off a foul odor and is feeling when the end is not in use. Inspected unit and work area. Found the dishwasher drain hose running downhill from the garbage disposal causing the unit to fill when the garbage disposal is filled. The customer did state that it doesn?t happen all the time but she has had a problem at points where the unit will overflow. Advise customer to get an extension on her drain hose because she has a very tight drain drain hose that won?t be able to loop upwards before it comes down. I showed her what she needed to do for the repair. Customer then stated that she also found out this morning that the unit now it won?t power on. I did advise her that she would need to contact American home shield for further assistance with that problem due to it being a separate issue. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Bastrop, Texas 78602

Matthew

Job Details: 05/11/2021

Arrived onsite for washer making noise on fill. Upon arrival put unit in diagnostics and found No stored error codes. Ran auto test and noise was apparent in fill. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Austin, Texas 78735

Kevin

Job Details: 05/11/2021

"Arrived on site and inspected washer and found saved error code F5E3, tested lid lock several times and it is operating normally, could not duplicate customers experience during service call. Washer completes every test cycle and calibration cycle. Requested that if customer continues to have experience to make a video to aid in diagnosis. At this time washer is operating as designed."

We serviced a

GE WASHER

Model GFW430SSM1WW

Near San Marcos, Texas 78666

Noah D

Job Details: 05/11/2021

"Arrived on site to inspect unit for leaking, upon inspection found the units panel dead, will need to order control parts as well as pump and valve, water originated from back right. Ordering parts. Office to reschedule ; ordrng 1 WH12X27296 (ui board) and 1 WH12X27941 (inverter) and 1 WH23X25461 (washing machine pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Killeen, Texas 76543

Job Details: 05/11/2021

"Arrived on site and inspected French door refrigerator cooling issues.Confirmed the complaint and took temperatures and got 4 and 66.Found a massive ice buildup on the outside of the evaporator cover in the freezer section.Disassembled and discovered the ice was so massive the customer will need to defrost the unit 24-48 hours before return services.All parts marked for USE ON RETURN VISIT.Customer signed waiver, office to notify the customer 48 hours prior so she can unplug the unit.Needs more work; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Austin, Texas 78738

Robert

Job Details: 05/11/2021

Arrived on job for complaints of leaks. Found water coming from dispenser. Will need dispenser to complete ; ordrng 1 W11465533 (DISPENSER )

We serviced a

FRIGIDAIRE DISHWASHER

Model PLD2560LCC1

Near Buda, Texas 78610

Andrew

Job Details: 05/11/2021

"Arrived on site to test unit for not washing properly and element smoking. Found lower wash arm was just sitting on bottom and not locked into position. Also found no high drain loop. Found heater had buildup causing smoke. Set wash arms properly, installed high drain loop and replaced heater. Tested unit, unit works good. Advised customer on purging water at sink before running dishwasher. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JB0

Near Manor, Texas 78653

Matthew

Job Details: 05/11/2021

Arrived onsite for range controls and oven not working. Upon inspection found failed wire harness. Need to order and replace main harness and power cord. Customer will provide replacement power cord by follow up visit (please confirm before scheduling). Left unit unplugged for safety and notified customer. ; ordrng 1 W11134841 (harns-wire) and 3 WP3400016 (screw)s and 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Austin, Texas 78741

Leonardo

Job Details: 05/11/2021

Arrived on site to test unit for left front burner not working. Test unit and found burner not getting power to burner. Replaced switch test unit and burner getting power but not turning on. Will order new burner office to reschedule. ; saved tckt

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Spicewood, Texas 78669

Brandon

Job Details: 05/11/2021

"Arrived on site for customer complaint of unit not powering on all the time, I replaced the pump, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Elgin, Texas 78621

Matthew

Job Details: 05/11/2021

Arrived onsite for refrigerator ice maker not making ice. Upon arrival put unit in diagnostics and found E2 error reoccurred. Replaced ice maker to resolve issues. Ran test on new ice maker and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bertram, Texas 78605

Cliff

Job Details: 05/11/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found calcium on fill tube causing overspray and preventing icemaker from cycling. Cleaned line and all is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78737

Luis

Job Details: 05/11/2021

Arrived on site for no ice. Ran diagnostics ice box fan powered on,bucket test passed,E5 error code defective thermistor,ordering a new icemaker ; ordrng 1 W11483245 (Icemaker)"

We serviced a

KITCHENAID OVEN

Model KFDC558JIB00

Near Cedar Park, Texas 78613

David S

Job Details: 05/11/2021

"Arrived on sight for door wobbling when closing. I inspected the unit and work area. I eliminated the door lock as a possible cause by taping the switch down, and found the door acting the same. When I went to take the door off I could feel the hinges or the receivers were misaligned. I inspected the hinges and I could see one set bent inwards and the other straight. I disassembled the door and tried to realign the hinges. The door acted the same. I am ordering the hinge receivers and components needed to rebuild the door. The office will reschedule when we have an eta on the parts.; ordrng 1 W11403412 (Door glass) and 1 W11318344 (Retainer) and 1 W11317948 (Receiver right) and 1 W11318331 (Reciever left) and 1 W11390125 (Hinge right) and 1 W11390106 (Hinge left)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/11/2021

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found RC not cooling. Per diagnostics mode and tested evaporator fan operation. Found fan not circulating air. Gained access to evaporator fan motor and tested voltage and found present. Found failed evaporator fan motor. Removed failed motor and installed new. Tested operation in normal run mode and diagnostics. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Bastrop, Texas 78602

Matthew

Job Details: 05/11/2021

"Arrived onsite to replace previously diagnosed parts. Replaced socket. Tested unit and unit was still tripping breaker. Called tech line for assistance. Tech line figured it could be the outlet/breaker itself. Ran an extension to different outlet and tested. Unit was functioning properly. Current setup may be GFI or Arc fault, to sensitive and tripping breaker.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/11/2021

"Arrived on site for dishwasher not dissolving soap. Per diagnostics mode and recorded fault codes. 1st fault 6-4 float switch, 9-1 diverter not finding home position, 10-1 dispenser electrical failure and 6-1 low water. Monitored test cycle and found washing and dispenser activated. Ran test mode again and dispenser did not open. Removed dispenser and control, installed new. Performed diagnostics mode and tested operation. Found all spray functioning. All components tested good. No water leaks detected. Spoke with customer on soap usage with home water softener system."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Georgetown, Texas 78626

Jimmy J.

Job Details: 05/11/2021

"Arrived on site to install previously diagnosed part. Removed interlocks and installed new interlocks. Powered up and heated a cup of water. Microwave still heating for a couple seconds, turning off, then heating for a couple seconds, then turning off, etc, etc, etc. Called tech line and they had me test the interlock switches. The bottom interlock switch was faulty. Ordering a new interlock kit to return and complete the repair. ; ordrng 1 W11244494 (Interlock kit)"

We serviced a

KITCHENAID OVEN

Model KFGD500ESS01

Near Georgetown, Texas 78626

Jimmy J.

Job Details: 05/11/2021

Arrived on site to install previously diagnosed part. Removed bake igniter and installed new bake igniter. Preheated oven to 350. Oven heating as designed. Job completed.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Austin, Texas 78758

David Z

Job Details: 05/11/2021

Arrived on site to diagnose no drain dishwasher. Ran unit and could not hear pump running. Removed drain pump and checked for debris and found no debris. Replaced drain pump and retested. Found unit draining properly and working as designed. Call complete.

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Taylor, Texas 76574

Wesley

Job Details: 05/11/2021

Arrived onsite and found f1e0 error. Attempted to clear and retry. Error recurred during preheat.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ05

Near Austin, Texas 78744

Kevin

Job Details: 05/11/2021

"Arrived on site and found repair has already been corrected by previous technician, no further repair was required, job complete"

We serviced a

WHIRLPOOL DRYER

Model MED8200FC1

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/11/2021

"Arrived on site to inspect unit for squeaking, upon inspection found the unit was squeaking in bottom left, Replaced parts and tested. Complete"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Austin, Texas 78738

Robert

Job Details: 05/11/2021

Arrived on job for complaints of not heating. Found heater open. After replacement test operation. Dryer heating properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Austin, Texas 78745

Luis

Job Details: 05/11/2021

"Arrived on site for no ice. Ran diagnostics,icemaker passed harvest dumped ice,ran fill test passed,ran ice bucket test and thermistor passed. Power cycled unit informed customer to allow 24hrs if no ice is dumped unit will need a new freezer door."

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Volente, Texas 78641

Tommy

Job Details: 05/11/2021

Arrived onsite for dishwasher door not aligned correctly. Fixed unit hinges and door is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/11/2021

"Arrived onsite and found unit had been placed uninstalled in garage. Replaced onsite an double checked fit and wiring, but advised that a proper test could not be made while uninstalled. All checks good. Repair complete."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Austin, Texas 78753

David S

Job Details: 05/11/2021

Arrived on site for washer not starting on all cycles and the lights flash. I inspected the unit and work area. I found the unit stacked. I found the UI control buttons activating and deactivating on its own. I was able to get the unit into diagnostics and found fault code f5e3. I couldnt run the unit through a diagnostics cycle it kept turning itself in and off. I spoke to the customer about having the UI replaced and requiring a two man to remove the dry from above the unit.

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Spicewood, Texas 78669

Brandon

Job Details: 05/11/2021

"Arrived on site for customer complaint of unit leaking, found failed bellow, I replaced bellow, unit tested good. Informed customer of rear bearings failing, and drain pump really loud, customer was okay with just replacing bellow for now.

We serviced a

FRIGIDAIRE RANGE

Model FFEF3003NWC

Near Killeen, Texas 76541

Job Details: 05/11/2021

Arrived on site and inspected the range with apparent heating issues.Checked all burners and al had continuity.Some were plugged into the unit improperly causing the burners not to work as designed.I installed them correctly and they all worked and burned the natural oils off causing a small amount of smoke from the elements.The oven also worked properly.Photographed the oven bake element.Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/11/2021

Arrived onsite and found unit operating with failed belt. Replaced belt and tested belt function. All checks good and no obvious sharp or sticking belt contact that would cause and belt to break.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Leander, Texas 78641

Tommy

Job Details: 05/11/2021

Arrived onsite for dishwasher not receiving power. Upon arrival found unit was never wired in during install. Wired it in and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS01

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/11/2021

"Arrived on site for oven combo not keeping time and intermittent bake issue. Performed diagnostics mode and checked fault codes, none stored. Called Whirlpool tech support and spoke with Steve. Went over past service performed and parts that have been replaced. He stated to file a parts complaint with parts distributor. So they will test before shipping out that it keeps proper time. If that does not correct customer will have to contact an electrician. (Sr# 7730729028). Office to schedule return when ETA is available.; ordrng 1 W11297728 (CONTROL PANEL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Uhland, Texas 78640

Andrew

Job Details: 05/11/2021

Arrived on site to test unit for damaged unit cover. Verified cover is damaged. Replaced cover. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Cedar Park, Texas 78613

Tommy

Job Details: 05/11/2021

"Upon arrival found Air BNB unoccupied. Found unit operating as designed took pictures and video to document unit has correct voltage and polarity, unit sump, drain, and heat all operating as designed. Job Completed."

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS00

Near Austin, Texas 78717

David Z

Job Details: 05/11/2021

Arrived on site to diagnose range that customer said was igniting the wrong burners. When customer tried lighting one burner he saw clicking on another burner. I advised the customer that all elements will trigger the igniters on all elements when any single burner is being lit. This is a normal condition and nothing is wrong. Call complete.

We serviced a

JENN-AIR OVEN

Model JJW2430DS00

Near Austin, Texas 78703

Jacob

Job Details: 05/11/2021

Arrived onsite for unit giving an F2E1 stuck/shorted key. Customer had unit shut off. So turned it back on and immediately got F2E1 error. Called tech line. Said to order UI panel and to order straight from whirlpool for the new updated UI panels to correct shorted keypad issue. Got Sr#7730730168. Ordered part. Office to reschedule ; ordrng 1 W11236887 (console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pflugerville, Texas 78660

Kayman

Job Details: 05/11/2021

Arrived onsite to install previously diagnosed parts. I installed the new upper dish rack. Unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/11/2021

"Arrived on site to inspect unit for opening by itself, upon inspection found the left friction sleeve had ripped. Ordering sleeves. Office to reschedule ; ordrng 2 Wp8268961 (pad)s"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Austin, Texas 78754

Matthew

Job Details: 05/11/2021

Arrived onsite for range with F1E0 error code. Notified customer that repair would not be covered. Replaced control and tested unit at 350 degrees. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78737

Leonardo

Job Details: 05/11/2021

Arrived on site to test unit for unit not washing. Test unit and found float stuck in the up position making unit think it was full of water. Secured float test unit and unit test good job complete complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Georgetown, Texas 78633

Lou

Job Details: 05/11/2021

"Arrived on site it I select range oven having excessive gas smell. Upon further inspection, I tested the oven on Bake at 350 degrees. Once the unit reached preheat, I opened the oven door and did not smell any excess gas odors. Inspected the connection from the burner to the regulator and found the burner not fully seated. Corrected the burner and tested. Tested the cooktop burners and all are functioning properly. Customer advised they smelled gas in the cabinet to the right of the unit as well. I inspected the cabinet and found the shutoff inside, but did not smell any excessive gas odors. No further gas leaks detected at the end of service, job completed."

We serviced a

WHIRLPOOL OVEN

Model RBS305PVS03

Near Austin, Texas 78737

Leonardo

Job Details: 05/11/2021

Arrived on site to test unit for oven not working. Test unit and found bake element not getting any power. Found shorted relay. Replaced control board test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHV00

Near Dripping Springs, Texas 78620

Luis

Job Details: 05/11/2021

"Arrived on site for no,cool in fresh food section. Tested glass of water that has been sitting in fresh food for 24 hrs,temp reading 45? checked freezer temp @5? called tech support per tech support need to replace 3 way valve. SR#7730732725; ordrng 1 WPW10331270 (Valve body) and 1 Wpw10143759 (Drier uv) and 1 Accessvalve (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Georgetown, Texas 78626

Jimmy J.

Job Details: 05/11/2021

Arrived on site for Grinding or Rubbing Noise - Top Load Washer. Placed in diagnostics and Off Balance Load was only error code. Cleared error code. Placed in high speed spin and could hear the cam teeth grinding against each other. Removed cam and installed new cam. Ran high speed spin again noise was gone. Ran high speed spin several more times and noise is gone. Job completed.

We serviced a

KITCHENAID TRASH COMPACTOR

Model NO I&RSQUO;D

Near Florence, Texas 76527

Jonathan S

Job Details: 05/11/2021

"Arrived on site for trash compactor ram stuck in down position. Customer had mounts removed on arrival. Tested operation and found motor gear stripped and not turning pulley. Removed failed gear crank and installed new. Assembled unit and tested operation. All tested good."

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Dripping Springs, Texas 78620

Robert

Job Details: 05/11/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, Texas 78633

Lou

Job Details: 05/11/2021

"Arrived on site to inspect refrigerator door handles loose. Upon further inspection, I found both RC door handles and the FC door handle loose and also the RC doors were sagging and rubbing at the top inner corners. I tightened the handles and then adjusted the door hinges and doors. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXX

Near Austin, Texas 78745

Kevin

Job Details: 05/11/2021

"Arrived on site and inspected refrigerator and found freezer evaporator drain is blocked by ice. Disassembled freezer and clear drain using steamer. Pulled refrigerator forward and Replaced drain tube with new model. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near Austin, Texas 78757

David Z

Job Details: 05/11/2021

Arrived on site to diagnose refrigerator that has a light out in the freezer. Removed and tested switch and found switch bad. Replaced light switch in freezer. Retested and found light is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near New Braunfels, Texas 78130

Noah D

Job Details: 05/11/2021

"Arrived on site to inspect unit for not heating and smoking during operation, upon inspection found the unit was heating normally and did not have apparent burnt wires, checked element for burns, no burns found. Tried all heating parts and found no smoke or burning. Complete"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Austin, Texas 78724

Scott

Job Details: 05/11/2021

"Arrived on site for washer not starting . Ran diagnostics,Unit will lock and valves work . Drains not coming on or spin . No voltage at drain connector or off control . Replaced control ,getting voltage out but none at drain . Ordering both upper and lower ,two man . Call to set return; ordrng 1 2MAN and 1 W11338082 (UPPER HARNES . ) and 1 W11417071 (LOWER HARNES )"

We serviced a

KENMORE DRYER

Model 110.6094299

Near Austin, Texas 78729

David Z

Job Details: 05/11/2021

"Arrived on site to diagnose dryer that is not starting. When customer runs the unit he hears a click, but no engagement. Tested timer and start and found good. Found thermal fuse open. Replaced thermal fuse and tested. Found unit operating as designed. Advised to clean vents to avoid thermal fuse overheats.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Austin, Texas 78703

Luis

Job Details: 05/11/2021

"Arrived on site for no ice. Ran diagnostics with freezer door open icemaker passed all diagnostics,called tech support,removed kickplate,removed broken sleeve on harness wires found damaged yellow wire near bend coming out of door.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Round Rock, Texas 78681

Jimmy J.

Job Details: 05/11/2021

Arrived on site for The upper dishrack is broken at both of the front rollers.They broke after 1-2 weeks apart. I think the whole dishrack needs to be replaced. Found both rollers had broken at the wheel. Removed rack adjusters and installed adjuster kit. Top rack rolls in and out as designed. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, Texas 78628

Lou

Job Details: 05/11/2021

"Arrived on site to inspect refrigerator ice maker not working, water leaking from door, lights not working. Upon further inspection, I found the unit on and cooling as designed. Found all lights on and ice in the bin. Tested temps in the FC=10 degrees and RC=39 degrees. Inspected the deli control and the reservoir under it and all checked good. Inspected the deli harness and found none broken. Customer advised that the unit shut completely off/lost power and then came back on approximately one week ago. Also said when dispensing water, it makes a vibrating noise. I tested the dispenser and could not duplicate the noise. I am ordering the power control board, hv control, deli harness, reducing valve and pex water tubing, along with a CNOTE-AUTHORIZATION for all parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10624574 (Power board) and 1 WPW10675033 (Hv control) and 1 W11170612 (Deli harness) and 1 CNOTE (Authorization all parts) and 1 W10786952 (Reducing valve) and 1 8212547RP (Pex water tubing)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Austin, Texas 78737

Leonardo

Job Details: 05/11/2021

Arrived on site to replace control board and vent. Replaced both parts and found control board was bad due to not sending power to ui. Will need to order another board office to reschedule. ; ordrng 1 W11410063 (Control board)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, Texas 78758

Scott

Job Details: 05/11/2021

"Arrived on site for unit making noise at beginning of cycle . Ran diagnostics,no error codes . Unit passed diagnostics. Ran unit in a normal cycle with soap while working on another appliance . Couldn?t duplicate noise or any faults . No water leaks detected at time of service,job complete

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Austin, Texas 78758

Scott

Job Details: 05/11/2021

Arrived on site for cooktop flashing F47. Found modular had failed . Replaced module and UI . After repair left rear burner not working . Will need element . Element is not covered ; ordrng 1 WPW10396549 (LF ELEMENT )

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, Texas 78724

Scott

Job Details: 05/11/2021

"Arrived on site ,replaced valve ( found hot and cold on valve clogged with debris . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Georgetown, Texas 78633

Lou

Job Details: 05/11/2021

"Arrived on site to inspect range not working properly. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Liberty Hill, Texas 78642

Cliff

Job Details: 05/11/2021

Arrived on site to diagnose a washer that is making unusual noise. Found cam warped and rubbing. Replaced cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

GE REFRIGERATOR

Model GFE26JSMAFSS

Near Austin, Texas 78737

Luis

Job Details: 05/11/2021

"Arrived on site for no ice and weak water flow. Found icemaker stuck gears not rotating defective icemaker,tested water dispenser weak water flow,tested water from valve good weak flow after filter head. Ordering a new icemaker,ice door valve,filter head and union ; ordrng 1 WR30X30095 (Icemaker) and 1 WR14X30263 (Filter head) and 1 WR57X25054 (Water valve) and 1 WR02X25048 (Union)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, Texas 78751

Luis

Job Details: 05/11/2021

"Arrived on site. Removed evaporator cover,defrosted evaporator,replaced harness fan and cover. Powered unit on ran diagnostics fan no longer making loud noise,fans running properly,changed defrost setting to basic"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78737

Robert

Job Details: 05/11/2021

Arrived on job for complaints of not washing. Ran diagnostics and found wash motor not working. Replaced sump and motor. After replacement test operation. No leaks detected at time of service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, Texas 78728

David S

Job Details: 05/11/2021

"Complaint is the top ice maker isnt producing. I found fault code e5 in step 56, I put the unit through a harvest and it cycle. I put the unit through a full test and the valve opened but no water dispensed. I tested voltage and resistance at the ice make fascia and it is good. I did a temp check in the freezer and found it at zero. I did a temp check in the ice box and found it at 03. I tested the ice box fan and found it working. I changed the unit from adaptive defrost to basic defrost. Im going to order an icemaker to complete the repair, and the fill tube heater just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11483245 (Ice maker) and 1 W11087201 (Fill tube heater)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Taylor, Texas 76574

Wesley

Job Details: 05/11/2021

"Arrived onsite and tested unit and found locked rotor error. Found basket spun freely in standby, but when spin was engaged in diagnostics the stator seemed to present a charge to spin and brake at the same time. Ordering stator to repair. ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W11170706 (Control)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Pflugerville, Texas 78660

Kayman

Job Details: 05/11/2021

Arrived onsite for dryer not spinning. After arriving I confirmed the unit is not spinning but it is heating and blowing. After confirming correct wall and terminal block voltage. I accessed the bulk head and found the belt had split and come off of the motor mount. I replaced the belt and pulley idler. I tested the unit and it is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Kyle, Texas 78640

Andrew

Job Details: 05/11/2021

"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Leander, Texas 78641

Tommy

Job Details: 05/11/2021

Arrived onsite for oven making loud noise. Upon arrival found igniter out of position. Replaced and reseeded. Tested unit is now operating as designed. Spoke with customer on unit and thats it will make a click and slight sound during ignition. Job Completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Leander, Texas 78641

Tommy

Job Details: 05/11/2021

"Arrived onsite for microwave making loud noise from fan. Upon arrival found unit fan still not seated correctly, adjusted. Job Completed."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Leander, Texas 78645

Justin

Job Details: 05/11/2021

Arrived on site for a wall oven with a dented door. Customer could not provide closing documents and I advised the customer that we will need those to go through with the repair. Customer will have to reach out when those are obtained and office will need to reschedule. Ordering the name tag for the door as well. ; ordrng 1 W10839793 (Name Plate) and 1 ClosingDocuments (Closing Documents)

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS02

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/11/2021

Arrived onsite and replaced shorted sensor. Unit is now operating as designed. Advised customer on repair All checks good.

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ1

Near Austin, Texas 78758

Scott

Job Details: 05/11/2021

Arrived on site for front of microwave door cracked and unit will not start periodically or heat . Found crack in fram of door itself causing door not to properly hit micro switches . Will also need micro switches and inter locks . Will need AUTHO . ; ordrng 1 AUTHO and 1 W10269458 (BOTTOM SWITCH ) and 1 W10269460 (UPPER SWITCH ) and 1 W10727360 (BOTTOM SWITCH ) and 1 W11031967 (DOOR SS ) and 1 WP8206419 (TOP INTERLOCK ) and 1 WPW10156813 (BOTTOM INTERLOCK )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Smithville, Texas 78957

Matthew

Job Details: 05/11/2021

Arrived onsite to replace previously diagnosed parts. Replaced HV control. Tested unit and unit is functioning properly. Job complete

We serviced a

UNKNOWN VENTHOOD

Model UXT5236BDS1

Near Austin, Texas 78746

Leonardo

Job Details: 05/11/2021

Arrived on site to test unit for blade making noise when unit starting. Test unit and found blade not secure correctly making blade hit metal. Secured blade test unit and unit test good job complete.

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS0

Near Austin, Texas 78730

Kevin

Job Details: 05/11/2021

"Arrived on site and inspected compactor and found one of the welds holding the bin and facade bracket together has failed. Replaced the bin and compactor is now correct, job complete"

We serviced a

JENN-AIR OVEN

Model W30400P

Near Wimberley, Texas 78676

Andrew

Job Details: 05/11/2021

"Arrived on site to test unit for door not unlocking and fan not turning off after self clean mode. Found oven temp sensor was open causing unit to lock door and turn fan on. Open sensor causing unit to not know what temp is and as a safety measure locks door and turns fan on. Needing oven sensor to fix issue. Office to reschedule.; ordrng 1 12001656 (sensor,ovn)"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5530AAS3

Near Briarcliff, Texas 78669

Brandon

Job Details: 05/11/2021

"Arrived on site for customer complaint of control buttons stuck behind frame, I adjusted control housing, unit tested good."

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Jonestown, Texas 78645

Justin

Job Details: 05/11/2021

Arrived on site for a range not reaching proper temp. Upon arrival the customer stated that the unit would not thoroughly cook a pizza and it would take significantly to long. I put the unit into diagnostics and found no error codes. I preheated the unit and found the average temp while set at 350?F to be 355?F. I called techline and spoke to Anthony and received SR# 7730735593. He advised advising the customer on letting the unit preheat roughly 15 minutes longer after the beep and trying different rack positioning. I also advised the customer that if the temp or cycle is changed during use then you have to press start again otherwise it will stop.Call complete.