We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Bertram, TX 78605
Cliff
Job Details: 03/22/2022
Arrived on site to diagnose an ice machine that is making unusual noise. Found condenser fan blade tapping against refrigerant lines. Repositioned line and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Elgin, TX 78621
Leonardo
Job Details: 03/22/2022
Arrived on site to replace harness and control board and fuse. Replaced all parts could not test unit due to unit sitting in the garage. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cedar Park, TX 78613
Matthew
Job Details: 03/22/2022
Arrived onsite for washer making squealing noise and not completing cycle. Upon inspection found belt slipping and failed suspension rods. Customer is aware that running unit under current condition will have more where in tear on components. Replaced belt and suspension. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model UNAVAILABLE
Near Killeen, TX 76542
David Z
Job Details: 03/22/2022
"Arrived on site to diagnose washer that was leaking water. Customer said drain hose wasn't seated and they had fixed it. No work was needed, confirmed unit no longer leaking. Call complete. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Bartlett, TX 76511
Wesley
Job Details: 03/22/2022
Arrived onsite and found the belt had slipped off due to a tree nut shell left behind by a rodent. Reinstalled the belt. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/22/2022
Arrived on site to install previous diagnosed parts. Removed failed front right adjuster and installed new. Gained access to heating element and removed element. Verified element was bad and measured resistance and found opened. Installed new element and performed diagnostics mode. Monitored test cycle and found element drawing 7.5 amps. Checked for hot temperatures at end of test cycle. Found unit operating as designed. No water leaks detected during service.
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Austin, TX 78731
Scott
Job Details: 03/22/2022
Arrived on site for oven not responding to touch commands even after hard power rest . Ordering UI console . Call to set return.; ordrng 1 W10876356 (Ui console oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHGXRB00
Near Austin, TX 78724
Tyler L
Job Details: 03/22/2022
"Arrived on site for complaints of frost build up, ice build up, no cool, and water dispenser issues. Found FC extremely iced over. Could not access the evaporator because of all the ice. Advised customer to perform a natural defrost with towels down, doors open, for 2 days prior to the next appointment. Attempted force defrost and heater never came on. Found RC at room temperature. Found frost near the edges of the liner near the door in the FC. Found some air gaps and remolded them. Found all water lines disconnected in the back of the fridge. Verified voltage at the control. Will need need to diagnose further once defrosted. Will order the control, heater, evap motor, bimetal, valve, and door gasket. No water leaks detected, office to reschedule.; ordrng 1 2159082 (Gasket) and 1 WP2323198 (Heater) and 1 W10408179 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS00
Near Austin, TX 78717
Matthew
Job Details: 03/22/2022
Updated model and serial. Upon arrival inspected unit for gas leak. Found leak coming from regulator. Cooktop is installed above built in oven. Explained to landlord that due to the installation of the oven the oven will need to be removed to make the cooktop accessible. Quoted customer 120.25 for parts and 307.25 for service and labor. Customer approved. Before rescheduling be sure that unit has been made accessible. Office to reschedule ; ordrng 1 W11087445 (Regulator)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Lampasas, TX 76539
Tyler
Job Details: 03/22/2022
Arrived on site for dryer taking too long to dry clothes. Upon arrival found no errors and diagnostics and found a stable power supply coming from outlet to unit and being distributed evenly through unit and all components. After further testing found no signs of clogging through the exhaust going straight out of the house or inside of the dryer and found temperature fluctuations functioning within manufacture specs. I did find however that due to the washer failures the dryer is having a much hard time trying to dry the clothes. I recommended to customer that we make the repairs needed to washer in order to ensure the dryer functions of peak performance. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/22/2022
"Arrived on site to replace previously ordered parts for cooktop. Found no failures to valve, but instead wrong size orifice installed on rf burner. Installed correct size orifice and adjusted valve. All is working properly at this time."
We serviced a
ELECTROLUX DISHWASHER
Model EIDW6105GS1A
Near Leander, TX 78641
Kimo
Job Details: 03/22/2022
Arrived onsite to install properly diagnosed parts upon arrival I installed new float switch and tested unit and found unit operating as designed. Job complete no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
Kimo
Job Details: 03/22/2022
"Arrived onsite for DW not running. Upon arrival i attempted to put unit into diagnostics mode and found that it would not, checked under unit and found that the float switch tray and water in it I I drained water and attempted to run diagnostics again but still no change. I installed new control and tried again and found the unit operating as designed. Upon further inspection I found a leak at drain hose connection on drain pump. I corrected this and ran another test and found another leak at the upper rack mount screws due to it being loose I corrected this and tested unit and found unit operating as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Georgetown, TX 78633
Lou
Job Details: 03/22/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the part and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Luis
Job Details: 03/22/2022
"Arrived on site for no ice. Ran fill test on icemaker,Water valve not powering on,removed compressor cover found harness disconnected from valve,installed harness,ran fill test passed icemaker filled with water"
We serviced a
LG WASHER
Model WM2450HRA
Near Georgetown, TX 78633
Lou
Job Details: 03/22/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested. Unit is operating as designed. . No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/22/2022
Arrived on site to replace previously ordered parts for refrigerator. Found icemaker that was ordered doesn't match harness in unit and am reordering correct part. Return date set for 3/28.; ordrng 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Jarrell, TX 76537
Wesley
Job Details: 03/22/2022
Arrived onsite for no power unresponsive and found shorted L1 wire at block. Used harness to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Niederwald, TX 78640
Noah D
Job Details: 03/22/2022
"Arrived on site to inspect unit for making a loud vibration noise when plugged in, upon inspection found the Evap fan was vibrating the grille loudly when on. Shifted all parts and found a broken tab, ordering fan and grille. Office to reschedule ; ordrng 1 WPW10175909 (Grille)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78759
Scott
Job Details: 03/22/2022
"Arrived on site ,replaced sump and motor , lower rack wheels , and heater . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Spicewood, TX 78669
Brandon
Job Details: 03/22/2022
"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor assembly, ran diagnostic test cycle, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Temple, TX 76502
Jonathan M
Job Details: 03/22/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to recover refrigerant and found the unit completely out of refrigerant. Replaced the dye dryer and put the unit under a vacuum. Could hear a hissing sound coming from the refrigerator section and the unit would not get into a full vacuum. Opened up the evaporator cover and found the hissing coming from within the cabinet at the Capilary tube. Found both capillary tube and return line rusted over. Went to try to wiggle the capillary tube to see more of what was going on and heard the capillary tube open up even more and let more air back into the system. I called Whirlpool Techline and spoke to Robert SR# 7733242849. He had me sending a photo of the issue. He advised that based on the information, the unit would be non-repairable and to let the customer know that they would be contacted within the next 5 business days. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78704
Jacob
Job Details: 03/22/2022
Arrived onsite for unit not drying very well. Tenant sad that they wouldve to use it 3 or 4 times to get things dry. Looked at the unit and found that the dryer vent tube and ventilation for the dryer was clogged up and causing the unit to not heat or dry really well. Left the home owner a message and let the tenant know that the ventilation needs to be cleaned by some one else or be they may be charged if we return for the same issue and it has not been cleaned as per recommendation. Took pic of clogged vent. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Luis
Job Details: 03/22/2022
"Arrived on site for no ice ran diagnostics thermistor reading open replaced icemaker,ran test icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Leander, TX 78641
Cliff
Job Details: 03/22/2022
"Arrived on site to diagnose a microwave that isn't heating. Found high voltage system shorted and replaced mag, cap, and diode. Tested unit and found all is functioning properly at this time."
We serviced a
GE RANGE
Model JGS760SELS3SS
Near Uhland, TX 78640
Brandon
Job Details: 03/22/2022
"Arrived on site for customer complaint of front burner not even, found burner head warped and needs replacing, ordering burner head to ship to customer.; ordrng 1 Cnote (Drop ship part to customer) and 1 WB16X24722shiptocustomer (Burner head)"
We serviced a
GE REFRIGERATOR
Model GSH25JSTASS
Near Coupland, TX 78615
Joe Z
Job Details: 03/22/2022
Arrived onsite for unit not dispensing water or ice. Upon arrival found ice bin full of ice. Found auger is broken and not feeding ice to dispenser. Tested water dispenser. Water valve is not energizing with call for water. Needs water valve replaced. Need to order water valve NF auger assembly Also need to get UI approved just in case. Need AUTHO. Office to reschedule ; ordrng 1 WR17X23255 (Bucket/auger assembly) and 1 WR57X33326 (Water valve) and 1 Autho (Autho)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78723
Tyler L
Job Details: 03/22/2022
Arrived on site for complaints of visible damage. Found dent on front left of console. Will need new part to complete. Office to reschedule.; ordrng 1 W11180283 (Console panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/22/2022
Arrived on site to test unit for lower rack not pulling out correctly. Found wheels broken ordering new wheels office to reschedule ; ordrng 4 W10195416V (Lower rack wheels)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78734
Kevin
Job Details: 03/22/2022
"Arrived on site and found refrigerator is still under manufacturer warranty, replaced several interior LED modules and all interior lighting is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Seguin, TX 78155
Andrey
Job Details: 03/22/2022
"Arrived on site to replace previously diagnosed cam and motor, tested unit found unit making screeching sound when going into high rpm spin, replaced cam did not fix issue, even after multiple attempts to fix noise, it never went away, with units that had the same noises on previous jobs, gear-case replacement fixed issue, ordering gear-case, belt, shift actuator to ensure completion office to reschedule ; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gear case) and 1 W10913953 (Shift actuator)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Austin, TX 78705
Jacob
Job Details: 03/22/2022
Arrived onsite for unit not baking. Looked at the harness of the terminal block and found that the red wire had burned up. Ordered new main harness. Rescheduled with tenant. ; ordrng 1 W11432194 (Main harness)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Kyle, TX 78640
Jacob
Job Details: 03/22/2022
"Arrived onsite for unit not starting with water or draining. Tested the unit and unit would not fill with water, heard the motor running but the drain motor would not turn on as well. Upon further investigation, found that the control may need to be replaced and poses the drain motor and water valve.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Georgetown, TX 78628
Lou
Job Details: 03/22/2022
"Arrived on site to inspect ice machine overflowing the front with water. Upon further inspection, I placed the unit in diagnostics and tested. All components were operating properly except the reservoir drain pump. Also, found the external drain pump is draining intermittently. After getting approval, I removed and replaced the external drain pump and the reservoir drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Lakeway, TX 78734
Kevin
Job Details: 03/22/2022
"Arrived on site and inspected washer and found valve is leaking there is a crack on the hot side.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/22/2022
"Arrived on site for washer leaking. Inspected unit and work area. Customer had water turned off to unit, turned water on. Performed diagnostics mode and checked error codes and found none. Ran automatic test cycle and found water leaking at hot supply line connection on inlet valve. Removed hot water line and replaced gasket. Found inlet valve stripped and not allowing water supply line to fit properly. Tested unit and found no longer leaking. Informed customer on inlet valve and he requested to replace inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and automatic and manual test. Found unit operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Noah D
Job Details: 03/22/2022
"Arrived on site to inspect unit for not spinning without violent shaking, upon inspection found the unit working normally but the back right foot off. Leveled unit and found no issue. Complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Lou
Job Details: 03/22/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the lower rack front right wheel assembly missing, I installed a new wheel assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Brandon
Job Details: 03/22/2022
"Arrived on site for customer complaint of knobs being switched on the LF and LR burners, I switched knobs, tested good."
We serviced a
LG DRYER
Model DLE2101W
Near Taylor, TX 76574
Joe Z
Job Details: 03/22/2022
"Arrived on site for MAKING A LOUD TUMBLING NOISE WHEN TURNING. Upon arrival tested unit and found noise coming from rollers. Inspected rollers and found 1 completely seized and the other 3 are worn. Noticed some squeaking coming from idler. Need to replace all 4 rollers and idler. Customer wants to install new belt while replacing other parts. Replaced all 4 rollers, idler and belt. Tested unit and unit operates as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Temple, TX 76502
Jonathan M
Job Details: 03/22/2022
"Arrived outside for a refrigerator thats not cooling and is having ice melting. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the freezer section but no defrost issue in the refrigerator compartment. I tested the evaporator fan in the freezer section and found that it would not come on. I called Whirlpool Techline and spoke to Orlando SR# 7733237727. He advised at the unit has a no issue for the freezer evaporator pans causing the power outage issues and new prost issues. He advice to replace the freezer evaporator fan and they call back if further issues persist. When I went to disassemble the freezer evaporator cover, found ice buildup on both sides of the Styrofoam cover. Attempted to defrost part of it but found the cover completely iced over and unwilling to budge.Spoke to CS and was advised to also run through checks on the defrost heater and return based on known issues. Found the defrost bimetal closed and the heater kicking on when putting it into a force defrost. When I went to reassemble the unit, one of the slide rails fell and broke the door switch underneath in the freezer section. Ordering the door switch and will return with the FC evaporator fan assembly, and UI once the refrigerator is completely thawed. Rescheduled customer to 3/28.; ordrng 1 W11291142 (Door switch)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78738
Brandon
Job Details: 03/22/2022
"Arrived on site for customer complaint of unit not powering on, found the console wire harness not making good connection with main control. I adjusted metal prongs on harness connection, unit tested good."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Taylor, TX 76574
Joe Z
Job Details: 03/22/2022
"Arrived onsite for unit with power,but not operating. Upon arrival unit just clicks. Checked voltage got 120v from supply to control. Called tech line for assistance. Tech had me ohm drain pump and got resistance of 80. Found water in outer tub. Drain pump is receiving voltage but not operating. Tech recommended replacement of Drain pump. Tech gave Sr#7733242795 . Ordering drain pump and line filter just in case and bringing back control and panel just in case. Customer is requesting us to return asap. Office to reschedule ; ordrng 1 W11399437 (Drain pump) and 1 W11033573 (Line Filter)"
We serviced a
MAYTAG RANGE
Model MGRL753BDS
Near Austin, TX 78727
Scott
Job Details: 03/22/2022
Arrived on site for oven not heating . Checked all connections all checked normal. Ran preheat bake element igniting. Getting correct amp on igniter . Ran preheat to 350. All checked normal. Couldnt duplicate issue .
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Kempner, TX 76539
Tyler
Job Details: 03/22/2022
Arrived on site for microwave not allowing unit to heat or function wants to start button is pressed and causing a door open and shut air. Upon arrival confirm complaint and found the upper portion of the interlock assembly failing. Ive been installed the new in your life assembly kit reassembled and tested the unit and found microwave fully functioning as designed. Call complete
We serviced a
KENMORE DRYER
Model 110.870866
Near Round Rock, TX 78681
Matthew
Job Details: 03/22/2022
Arrived onsite for dryer making noise when in use and not drying well. Upon arrival tested unit. Noise was apparent. Disassembled unit and found roller bearings and belt worn. Replaced bearings (4) and belt. Unit is heating. Recommended customer have external ventilation cleaned to reduce longer dry times. Tested unit and unit is functioning properly. Customer tested and approved. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Leander, TX 78641
Vincent
Job Details: 03/22/2022
"Arrived on site for leaking washer, inspected unit and was leaking at the cold water hose, detached hose and inspected, rubber washer was not cut so flipped the rubber washer and reinstalled and tested, unit working as designed, no more water leaks detected, job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Kevin
Job Details: 03/22/2022
"Arrived on site and found drawer below icemaker has ice behind it and it will not close properly. Showed customer how to remove drawers if need be and cleared all ice and drawer will now close properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Bee Cave, TX 78738
Brandon
Job Details: 03/22/2022
"Arrived on site to replace failed console, after replacing, unit tested good,
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Austin, TX 78703
Jacob
Job Details: 03/22/2022
Arrived onsite for the lid being broken. Looked at the lid and saw it was broken. Quoted customer and declined the first quote. Spoke with MS to get managers approval for a cheaper quote. Replaced the part. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FTMS02
Near Salado, TX 76571
Wesley
Job Details: 03/22/2022
"Arrived onsite for control issue, found unit operating with relay failure causing fan to continually kick off and back on. Power cycled unit and this made the symptoms more obviously bad with chirping occurring with the function loss. Completed repair. Unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spicewood, TX 78669
Brandon
Job Details: 03/22/2022
"Arrived on site for customer complaint of unit not cooling, found freezer was at 18 degrees and refrigerator at 42 degrees. I gained access to compressor and went over all accessible lines with UV light to check for leaks, also checked evaporator for leaks, no dye of any kind was found. I did find condenser completely blocked with hair and dust, I removed hair and dust and asked customer to monitor temperature in freezer for 24 hours. If problem continues, will need sealed system repair."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
Matthew
Job Details: 03/22/2022
Arrived onsite to replace previously diagnosed parts. Upon arrival accessed evaporator compartment. Found evaporator and components completely covered in ice. Unit will need to be manually defrosted to avoid damaging components. Office will reschedule customer after defrost period. Returning with ordered parts. ; O-emld tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM04
Near Austin, TX 78702
Tyler L
Job Details: 03/22/2022
"Arrived on site for complaints of no water and no ice production. Found water turned off. Turned on water and water is dispensing properly. Advised customer to allow 12-24 hours for ice production. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/22/2022
Arrived on site to install previous diagnosed part. Unplugged unit and gained access to control. Removed failed control and installed new. Assembled unit and plugged unit back in. Tested light and heating operations. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Georgetown, TX 78633
Lou
Job Details: 03/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressures held at -30/0. I installed 4.5oz of R134a refrigerant and monitored pressures and the evaporator frost pattern. Pressures were good at 1/130 and unit had a good frost pattern. No water leaks observed during service, job completed. I recommended that the customer allow the unit to fully cool for approximately 48 hours before placing food items back into the unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Buda, TX 78610
Kevin
Job Details: 03/22/2022
"Arrived on site and replaced control board and microwave counter light will now work properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78726
Luis
Job Details: 03/22/2022
"Arrived on site for no water or ice. Diagnosed frozen water tank due to air seeping between fan scroll and air tower,defrosted icemaker fill tube and reservoir,added sealer between gaps. Tested icemaker passed filled with water,ran water dispenser passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78727
Justin
Job Details: 03/21/2022
Arrived on site for a dishwasher getting an F9E1 error code. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain and F9E2 for drain motor electrical problem. I cleared the error codes. I manually activated the drain and found it not energizing. I checked voltage going to the drain pump and found it good. This indicates a faulty pump. I installed a new drain pump and then tested the unit. I ran a test cycle and found the unit now working a designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for washer not agitating but is spinning . Actuator tested normal. Ordering drive motor and cap to have on hand . Motor covered . Set return for Friday . No water leaks detected at time of service. Return 3/25 ; ordrng 1 W10006487 (Drive motor) and 1 W10625046 (Cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Kevin
Job Details: 03/21/2022
"Arrived on site and inspected icemaker and found no ice production, icemaker is off on arrival. Ran icemaker harvest test in diagnostic and water fill test and both passed. Could not find a reason why icemaker is not producing. Replace icemaker and ran harvest and fill test again and they still passed. Requested that homeowner monitor it for ice production, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect oven temps. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 347 degrees. My next five readings were 330, 368, 352, 378 and 356 giving me an average temp of 356.8 which is well within the 15 degree above and 15 degree below temps approved by the manufacturer. Advised the builder of my findings. No repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78665
Wesley
Job Details: 03/21/2022
Arrived onsite and found broken latch and broken strike. Completed repair and charged in full.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/21/2022
arrived on site for dryer making loud noise and not drying. Upon arrival confirm complaint after further inspection found the heating element had broken around the coil in multiple areas as well as the idler wheel shaft collecting a lot of dirt and debris causing wheel to squeal. Cleared and cleaned shaft and found no damage to idler the. replaced heating element and reassemble and tested unit and found dryer noise completely gone and heating element functioning as designed. Instructed customer to get a dryer vent cleaning as soon as possible due to the amount of build up that was in the dryer. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Oglesby, TX 76561
Jonathan M
Job Details: 03/21/2022
"Arrived on site for a washing machine that has rust on the basket again. Inspected unit and work area. I confirmed the customers complaint and Id confirm rust in one corner;with a partial crack in the tub. I called Whirlpool Techline and spoke to Chris SR# 7733224062. He advised that if there was rust inside the basket, to go ahead and replace the basket. Replaced the basket and tested the unit. The unit is working as designed with no cracks, scrapes, or rust present upon testing. The unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Del Valle, TX 78617
Tyler L
Job Details: 03/21/2022
"Arrived on site for install of previously diagnosed parts. Installed new door switch and control. Tested unit and it is starting up without throwing the error message. Tumbling and heating well. No issues at this time, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Wesley
Job Details: 03/21/2022
Arrived onsite and found failed adjusters. Repaired with adjuster kit. Unit is now operating as designed. Ordering toe kick fastener to be sent D2C. ; ordrng 1 W10503548 (Fastener)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
"Arrived on site ,replaced icemaker . Ran harvest and fill test , all connections are dry . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCC766RSS01
Near Georgetown, TX 78628
Vincent
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed parts, disassembled unit and removed burners, removed top and replaced igniter harness, reassembled unit, tested unit and operating as designed, no gas leaks detected.
We serviced a
WHIRLPOOL WASHER
Model ATW4675YQ1
Near Wimberley, TX 78676
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit getting out of balance and walking, found suspension rods needed replacing, I replaced suspension, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Georgetown, TX 78628
Lou
Job Details: 03/21/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Customer advised that they could hear a clicking noise coming from the unit before it stopped cooling. I pulled the unit out onto my floor protector and tested the compressor. I found the windings within ohms range. I placed a start device/capacitor on the compressor and the compressor came on and began to make a loud clicking noise and then shut off. I am ordering the compressor, UV dye drier, access valve, R600 kit, Nitrogen kit, LOKRING kit, and CNOTE-3HOUR JOB. Office to schedule return service. No water leaks observed during service and unit left unplugged for safety. ; ordrng 1 LOKRINGKIT (LOKRING KIT) and 1 NITROGEN (Nitrogen) and 1 R600KIT (R600 KIT) and 1 W11504433 (LOKRING-HEAT LOOP TO DRIER) and 1 W11504447 (LOKRING CAP TUBE TO DRIER) and 1 W11504415 (LOKRING SUCTION LINE TO COMPRESSOR) and 1 W11504431 (LOKRING HIGH PRESSURE SIDE TO COMPRESSOR) and 1 W11506619 (LOKRING PROCESS TUBE,TO,COMPRESSOR) and 1 W11370574 (Compressor kit) and 1 WPW10143759 (UV DYE DRIER) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for making a loud noise when ice maker harvests ice. Upon inspection found the ice maker was working normally but did seem to have trouble popping out the cubes and clicked, we have replaced ice-maker already. Ordering control in case we have heater relay shorted. Ordering control and returning with ice maker. Office to reschedule ; ordrng 1 W11203289 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for unit coming toward when pulling rack out. Found screws had come off the brackets. Installed new screws test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Jacob
Job Details: 03/21/2022
"Arrived onsite for unit over frosting in the refrigerator once again. Did look at the back of the refrigerator and saw that it had frost buildup at the back of the refrigerator. Did not find the drain was clogged. Did not have the ui panel control and that the unit needed to be unthawed before returning. Returning with all parts as fan scroll may need to be replaced if the fan it stuck since it is frozen up and the thermistor to be replaced once again. Spoke with claims and said that the ui panel control can be covered underneath the previous P&L still and customer does not have to pay any fee at this time. Ordered part, office to reschedule. ; ordrng 1 W10798790 (Ui panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
Arrived onsite and tested unit for leaking and throwing codes. Found unit not leaking during testing. Cleared codes. Advised customer that if symptoms recur sump and motor will need to be replaced for slow leak. All checks good at time of service. ; O-emld tckt
We serviced a
MAYTAG FREEZER
Model DNF20J
Near Wimberley, TX 78676
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit making a noise and leaking water. Found defrost drain line was clogged, I defrosted drain line and cleared clog, unit tested good. I could not duplicate noise at time of service, I gave owners a couple of tips if it happens again. Its possible its the compressor going out from the type of noise the owners are describing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
Arrived on site for microwave not heating. Upon arrival from complaint and found the photos of the door switches. Then found at magnetron capacitor and I was not working correctly and magnetron showed signs of internal damage with bent fins as well as damage magnets.. After replacing all three I found at the house voltage transformer was still failing. Will need office to reschedule with customer if AHS approved further repairs.; ordrng 1 W10832024 (Thrm fix) and 1 W10836753 (Transformer) and 1 W10269232 (Thrm fix) and 1 Cnote (Needs ahs autho)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for unit not heating hot enough. Tested the unit. Unit tested good on all burners and the oven is working with no issues. Called tech line. New coils have a temperature sensor in the middle of the unit that shuts off when it gets too hot to keep from any grease fires from happening. Said there nothing to be changed on the unit as it is working as designed. That management will need to find an owners manual to look up how the new coils work on this unit. Spoke with Bruce got sr#7733231224. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78702
Luis
Job Details: 03/21/2022
"Arrived on site. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator,compressor and a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Leander, TX 78641
Justin
Job Details: 03/21/2022
"Arrived on site for a washing machine throwing an F6E2 error and then not powering on. I tested the unit and found the console not lighting up or powering on. I was able to get it into diagnostics mode and found stored error code F6E2 for UI communication error. However, none of the buttons worked again after that. I checked voltage at the wall and found it good. I then checked voltage at the control to the UI and found a good 5VDC going to it. This indicates a bad console. I gained access to the bottom of the unit and found significant gearcase oil. I removed the rotor and found more oil under. I also found significant play on the gearcase shaft. This indicates a faulty gearcase. I gave the customer two quotes of one with just the console and the other with the console and gearcase. I informed the customer that the gearcase is starting to go bad, but the immediate repair is the console. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
Arrived onsite and completed repair by replacing ACU. Unit is now engaging the clutch as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect washer not getting cold water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the valve and found the cold water valve closed. Customer provided a copy of their closing documents. I removed and replaced the valve housing and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WOS72EC0HS02
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to inspect oven not heating properly, set unit to preheat 350?, took 3 temperature reading had a average of 367? calibrated down 15?, also instructed CX that unit has to be connected to WiFi to receive new updates and for clock to keep accurate time."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78730
Matthew
Job Details: 03/21/2022
"Arrived onsite for ice machine producing small thin ice cubes. Upon arrival tested unit. Found faulty valve. Minimal water entering unit not filling reservoir.Replaced valve. Tested unit and water flow has been restored. Unit is functioning properly. Md recommendations to customer on adjustment to drain system. Unit has no drain hose, water free flows into small standpipe in rear floor. Customer will look into it. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Austin, TX 78726
Matthew
Job Details: 03/21/2022
Arrived onsite for oven broil not functioning. Upon inspection found element failed in several places. Replaced broil element and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS0
Near Austin, TX 78726
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher door falling down. Upon arrival found left and right hand side spring holders failed. Quoted customer for link kit. Was able to retrieve springs. Completed repair and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78737
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner taking long to ignite. Will order new burner head and cap and igniter. Unit is pretty tight will need 2 hour 2 man job office to reschedule ; ordrng 1 W11344538 (Burner cap) and 1 W11344539 (LF burner) and 1 W11573760 (LF igniter) and 1 2hour (2 hour) and 1 2man (2 man)
We serviced a
WHIRLPOOL RANGE
Model WPW10207928
Near Killeen, TX 76549
Tyler
Job Details: 03/21/2022
Arrived on site for range not allowing oven controls or UI input. Upon arrival confirm complaint and after further inspection found that half of the UA membrane was unresponsive although there was no damage to any of the ribbons or ACU display. Office to reschedule with customer once availability of Ui membrane is known WPW10207928.; ordrng 1 WPW10207928 (Membrane)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect no water. I found the unit initially dispensed for several seconds and then the water stopped. I removed the unit from its mounting and discovered the supply to be the issue. The supply line was clear, but when turning the valve in, it only provided a very slight trickle of water. I advised the CX to contact a reputable plumber to correct the issue with the water supply and/or valve. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model GHW9300PW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace MCU for washer. Replaced motor control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Luis
Job Details: 03/21/2022
"Arrived on site. Found loud noise from both door hinges when door is opened at 90? replaced bushings,hinges and extensions,tested door operation good noise no longer present. Found defective leds in both set of series,per tech support replaced all leds in fresh food and freezer section. Powered unit on all leds working as designed"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78704
Luis
Job Details: 03/21/2022
"Arrived on site for leaking. Found excessive icicles in freezer section,removed icemaker icemaker running through a double fill ordering a new icemaker and valve incase needed. ; ordrng 1 W10790819 (Icemaker.) and 1 W11243758 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 76574
Wesley
Job Details: 03/21/2022
Arrived onsite and found unit not cooling well in the fresh food section. Found fresh food thermistor out of range causing short cooling cycles. replaced evap cover kit. Unit is now operating as designed. ; ordrng 1 W11395558 (Rc evap cover)
We serviced a
WHIRLPOOL VENTHOOD
Model KXD4636YSS4
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no pull in vent, tested unit found unit is powering on but pull really weak, due to improper installation, the vent exhaust flaps are not opening, advised customer to contact installers to fix issue, unit itself is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Belton, TX 76513
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose refrigerator making loud noises at times. Tracked noise down to icemaker fill. When the icemaker hits the fill part of the cycle you can hear it dispensing water abnormally loud. The water dispenser doesn't make any abnormal noise, only the IM fill. Ordering a new double valve, pressure reducer and fill line due a possible imperfection in the line or valve, and if those do not resolve then we can install the pressure reducer. Office to schedule when parts arrive. ; ordrng 1 W11415785 (Fill Tube) and 1 W11548535 (Dual Valve) and 1 8212547RP (Supply Line) and 1 W10786952 (Pressure Reducer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Austin, TX 78756
Jacob
Job Details: 03/21/2022
Arrived onsite for unit not completing a cycle. Tested the unit. Unit tested good. Could not duplicate the issue that the tenant was having. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Jacob
Job Details: 03/21/2022
Unit is in 125. Arrived onsite to replace the capacitor to the unit. Replaced part. Tested the Unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Kevin
Job Details: 03/21/2022
"Arrived on site and inspected dishwasher and found standing water in tub, found check valve is stuck in after clearing it also found no high drain loop installed. Have to correct in this Dishwasher is draining properly, job complete"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS07
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/21/2022
"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor starting and stopping within 15 seconds. Checked amp draw on the unit and found the compressor pulling 8 A when it was trying to run. This would indicate a field compressor. Ordering compressor, dryer, and coupler for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return visit for two hours.; ordrng 1 W11480426 (Compressor) and 1 W11490399 (Drier) and 1 W11506635 (Coupler) and 1 Lokringkit"