"Arrived onsite for washer leaking. On inspection I flipped the unit to see if I could see any evidence of water leaks. I found oil all over the bottom of the unit and I saw water evidence in the back left corner. I started the unit up in diagnostics cycle and could see water leaking under the left corner. Gain access to the water valve and found the housing has a crack in it. Unit needs water inlet valve, gearcase, slider,washer plate, rotor clutch. Office to get parts approved before rescheduling. No parts were installed. ; ordrng 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10754448 (Clutch) and 1 W10752187 (Screws) and 1 W10752187 (Value assembly)"

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11460946

"Arrived on site to diagnose vent hood with lights flickering / not staying on. Tested unit and confirmed that vibration is making the lights act erratically. Found molex connector to the control was not fully seated. I adjusted and tested. Verified no other issues. Repair completed, no parts needed."

"On arrival verified complaint of leaking ice maker, confirmed temps are good, ice maker is visibly leaking water. Cleared up ice from leaking water and replaced icemaker, verified icemaker is now functioning correctly. Job complete no leaks detected during service, installed wpw10190965"

On arrival verified complaint of no power. Found main is getting 120 but has no function. Replaced main and ran component activation. All components operate correctly. Started color cycle and unit starts cycle. Job complete no leaks detected during service. Replaced w11608056

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I checked the ice level sensor again in diagnostics and confirmed the reading showed that the ice bin was not present or full. I replaced the receiver and emitter boards and tested the unit. I found the ice level sensor show that the Ben was present and not full. I advise the customer that that should fix the issue and a call back if any other issues persist. Call complete. W10898445 and W10870822.

"Arrived on site for dryer making nocking noise . Unit is loud when operating. Replaced motor ,rollers from repair kit ,pads under motor mount . W11113654, WPW10396039, 4392065. Knocking noise is gone . No lint build . Job complete"

"Arrived onsite for dishwasher not cleaning dishes. On inspection the unit did not circulate water in the unit. Found no errors on unit, installed new pump & motor. Ran diagnostics cycle and it passed with no issues and no water leaks were detected during service. W11416362"

Arrived on site for washer needing harness and pump. Upon arrival installed w11399437 pump and w11643701 harness. Tested unit and found it working as designed with no leaks. Call complete

Arrived onsite for previously diagnosed parts. Installed the magnetron onto the unit and tested the unit. Tested unit with cup of water and it heated to 185? at 2 minutes. The unit is operating as designed and 1 magnetron was installed W11578959.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the unit was in defrost mode when I arrived and temps in the FC=17 degrees. While inspecting the remaining unit, I left my thermal couple inside the FC section to monitor temps. Customer advised that they went to get ice and a lot of water came out of the ice dispenser and they could not get the ice bin out. I found the ice chute gasket not seated properly and adjusted (photos). When I went to remove the ice bin, it would not budge. I pulled several times and it finally came out and had a solid block of ice in the bottom (photo). Once I removed the bin, I tested the ice maker and it harvested as designed but I found the fill tube chute clogged with ice and the water would run over the chute into the bin. Also found the ice in the chute has some insulation debris inside. I found the ice maker was calling for too much water and water had gotten into the motor area. I removed and replaced the ice maker and sealed the fill tube and retested. Unit is operating as designed. I found some ice at the bottom of the opening of the freezer section and on the FC door. I removed the ice and closed the door and found the gasket sealing properly. I advised the customer that so,etching had kept the FC door open and allowed the warm air to mix with the cold air and when the door closed completely, the ice form. Recommended they double check the door to make sure its closing all the way. No water leaks observed at the end of service, job completed. W10882923"

Arrived on site to install support for microwave due to broken support. Found element sagging due to snapped support. Replaced with new support and verified proper operation. Parts used - W10909479.

"Arrived on site for washer getting off balance. Upon arrival confirmed issue. Found hub W10528947 hub, W11454734 gearcase, W10721967 cam, seperating and tub rocks back and forth. Rescheduled customer and ordering hub gearcase and cam. Rescheduled customer for 05/24/24. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"

"Arrived onsite for oven not reaching temperature. On inspection found a round temperature gage in the unit, set bake to 350?. The oven went to 375? on the top end and went 341? bottom end and it cycled 4 times at those temperatures. The customer said that the first they cooked cookies they were raw. She said she had put the cookies in when it hit temperature, I informed her that if she is baking need to wait another 15 minutes after it hit set temperature. The oven is operating as designed and no gas leaks detected during service. No parts were installed."

Arrived on site to replace orifice holder and module. Found orifice holder missing igniter. We order new orifice holder and spoke with Kristen and they will reschedule as soon as we get the part. ; ordrng 1 WPW10364556 (Center orifice holder)

Arrived onsite for an ice machine thats not making ice. I tested the machine and it went thru the flush cycle fine. When it filled for the first harvest cycle the recirculating pump didnt start. I went to test voltage at the pump and it started. I found the molex connector not fully seated. I snapped it together and watched the machine make one batch of ice and watched the pump start again on a second batch. All is working as designed. No water leaks were present at the time of service. Call complete.

"Arrived on site for a refrigerator that has three dented doors. Inspected unit and work area. I did confirm the customers complaint and found both refrigerator and freezer door all slightly dented in certain spots. I replaced all three doors and tested the unit. I found the unit was working and operating as designed. Call complete. 13094917SQ, 13094739SQ, and 13094747SQ"

Arrived on site to one unit for not cooling either section. Found freezer wall covered in ice and compressor running. Upon closer inspection found thermistor reading open will order thermistor heater and fan and return. Rescheduled for 5/23 NO PARTS USED; ordrng 1 W11650662 (Heater) and 1 WPW10384183 (Thermistor) and 1 W11559968 (Fan motor)

"Arrived on site for ice machine not powering on. Checked outlet found both plugs reading an open neutral uploaded picture,plugged unit into a good outlet unit powered on,customer will need to have outlet repaired."

"Arrived on site to test unit for no heat, tested unit found unit heating but customer stated that it takes to long to dry, tested vent and found completely restricted, explained to customer that they need to hire professional clean vent, at this time job complete"

"Arrived on site to test unit for water leak, tested unit found leak coming from drawer, ordering part rescheduled for 5/22 ; ordrng 1 W11614513 (Valve Drawer)"

Arrived on site for Icemaker not working. Found icemaker error e5. no evidence of moisture build up. Tested water valve and water filled icemaker confirmed good valve and heater. Replaced Icemaker. Verified operation. Call complete.

Arrived on site to inspect unit for ice machine falling down. Upon closer inspection found unit running as designed unit has no locking points so being bumped causes unit to fall. All anchor points are activating. Unit is running as intended. No leaks present at this time. Job complete.

"On arrival verified complaint of not working. Ran diag mode and found no error codes. Ran component activates all correctly. Ran cycle and advised in proper usage. Cycle activates and runs, ran cycle for 20 minutes and unit is running. No issues found at this time."

Unit in apartment 9201. Arrived on site for unit. Not filling with water. On arrival inspected unit. During testing found faulty capacitor. Replaced capacitor and tested. Unit is now functioning as designed. Job complete. Used W11428524

"Arrived on site for microwave making a loud noise and not heating. Upon arrival confirmed failure. Found mag w10754299, cap w10850446 and diodew11256462 bad and replaced all 3. Tested unit and found it heating and noise removed. Call complete"

Arrived on site for fridge not making ice . Replaced ice maker W10873791. Ran harvest and fill test . All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to install previously ordered parts. During disassembly had to break off blower wheel. Replaced motor W11364931, harness W11310055, and blower wheel W11327190. Test unit and is operating as designed. Job complete"

Arrived on site and replaced damaged tub(W11409866) and lower dish rack (W10728159). Ran diagnostics with no issues. No leaks detected. Job complete.

"Apt 242 Arrived on site for loud dryer . Found unit has no feet . Ordering feet , return with motor and pads if needed . Return 5/23 or sooner if possible . Vacant unit anything works no part used ; ordrng 4 49621 (Level feet)s"

Unit 8105. Arrived on site to diagnose dishwasher that was leaking. Examined unit and found the inlet valve had been leaking from the inside of the compartment due to a bad valve. Ordering new inlet valve to resolve. Office to schedule when parts arrive. ; ordrng 1 W11662359 (Inlet valve)

Arrived on site to replace mag cap and diode. Replaced all 3 parts test unit and unit test good job complete.

"Arrived on site to replace faulty ice bin, ice chute, and coupling. Replaced and tested. Unit is now functioning properly. Job complete. Used Wp2220458, w11573761 and w11347840"

"Arrived on site and replaced dual valve(W11482383), inlet valve(W11482025), filter head(W11482384), pressure regulator(W10786952) and hose kit(8212547RP). Unit now working as designed. No leaks detected. Job complete."

"Arrived onsite to replace faulty motor assembly. Unit failed in first attempt of use. Motor failure from beginning. Upon unboxing found motor incorrect. Updated model. Ordering correct sump and motor. Address is 1502 w 5th, has test parking. Set to return the 21th.; ordrng 1 W11460946 (Motor assembly)"

Arrived onsite for washer not advancing cycle. I found out that the customer wasnt aware that the washer had a two step start procedure. I explained to the customer that the start button had to be pressed twice if the load cycle wasnt changed or once if the cycle selection was changed. I found an F0E5 error and went over loading with the customer. The washer works as designed. There were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

On arrival verified complaint of not draining. Found drain pump was blown and full of debris. Removed all debris and replaced pump assy. Unit is now draining correctly. Job complete no leaks detected during service. Parts installed w11458345

"Arrived on site for grinding sound with metal shavings in drum. Upon arrival,inspected unit and found Oval drum, worn out support wheel. Contacted techline. Spoke to Kurt. Explaind what is going on and submitted photos. Tech recommended replacement of drum and returning with rear bulk head, repair kit, and shafts. SR# 7739089729. Need to order rear bulk head, drum, support wheels, and shafts. Need 2 hour weigh time. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W11299300 (Rear bulk head) and 2 WPW10359272 (Shaft)s and 1 80047 (Repair kit) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to inspect wall oven door not closing properly. Upon further inspection, the customer demonstrated how the lower oven door is not closing/sealing in the top left corner of the door. The door had some play in it approximately 1/8 inch. I also found the lower door was not sitting evenly as the gap in between the upper door and lower door was higher in the left side. I pulled the unit out and adjusted the height of the door by adjusting the hinge receiver on the left side. Once I had the lower door adjusted, I tested and found it continues to have the excess play in the upper left corner. I removed the doors (upper/lower) and switched them and still had the same amount of play which tells me the unit is not leveled and the chassis has a clockwise twist either from delivery or installation. When I placed the unit back in its space, I found the shelf the unit is rested on site slightly lower on the right side and the left side is completely flush. Also found the unit is resting on the vent causing tension on the front of the unit. I placed the unit doors back onto the unit and tested the lower oven on Baker at 350 degrees. While doing this, I placed my thermal lead at the top left corner of the lower door to test for any air leaks and my temps stayed in range of 76.8 degrees to 77.5 degrees telling me theres no air leak. I advised the customer of my findings and contacted techline to get documented. I spoke to Jeremy and advised of the history, the complaint today and my findings. Jeremy advised that the issue is cosmetic due to installation and to not replace any parts. Jeremy provided SR#7739093428 and recommended that the customer contact their builder to fix the installation to resolve the twisting issue. No repairs made, job completed."

"Arrived onsite for washer shaking violently. I found error code F0E2 suds present when I went into diagnostics. Tested the machine noticed suds in the machine due to not draining correctly. This was also causing the violent shaking as the water wasnt escaping the tub as designed. Gained access to the drain pump and found the filter packed with Shout color guard sheets. Cleared out the sheets, reassembled the machine, and tested the machine and found it to be operating as designed. Job complete. No parts used. No water leaks at the time of repair."

"On arrival verified complaint of not cooling. Unit was unplugged on arrival. Customer stated they did not see any ice build up in Fc as they did look for it per previous repair. On plugging in unit Compressor is short cycling after start dev replacement. Unit will need a compressor replacement. Ordering comp, filter drier. And Access valve. Office to reschedule for SS repair. Installed wpw10189190; ordrng 1 W10233961 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve)"

"Arrived on site to inspect unit for cycle time not advancing on any cycle setting. Upon closer inspection found screw missing added screw, found no error codes stored, ran diagnostic cycle, all components activated. Placed unit in quick wash and tested unit, unit started on 20 minutes and continued on adding water at 18 minutes unit began cycle and was washing at 15 minutes. Unit is running as intended. No leaks present at this time. UNIT IS DOUBLE STACK IF PROBLEM PERSISTS SCHEDULE 2 man. Job complete. USED W11557803"

"Arrived on site to test unit for leak. Activated diagnostics, when unit started draining I found a slow drip forming due to a crack in the gasket on the wash motor. Will need a new sump assembly to resolve this issue. No parts installed, ordering part, office to reschedule.; ordrng 1 W11613570 (Pump and motor assembly)"

Arrived onsite for dryer not drying correctly. On inspection I found very little air movement and the dryer never got above 91?. Gain access to the heating element and found the heating element housing had come disconnected from the blower housing and was pointed towards the motor. Reconnected the element housing and reassembled the unit. The dryer is operating as designed from the factory. No parts were installed on the unit. Informed the customer that the dryer vent needs to be cleaned to allow complete air flow through the system to help the heating and drying of the unit.

Arrived on site to test unit for console locked. Console will not unlock will need to replace console. Rescheduled for 5/22 ; ordrng 1 W11600355 (Console)

Arrived on site to test unit for broiler melted to cavity. Found shorted broiler and found bad broiler and thermostat for upper oven. Will need to order new thermostat office to reschedule ; ordrng 1 7404P039-60 (Thermostat)

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Customer advised the ice bin is full of ice, but ice wont dispense. I tested the dispenser and found no ice being dispensed and could hear the bin auger rotating. I removed the bin and retested the dispenser motor and found it locked up. I removed the motor and housing and attempted to turn the coupler by hand and the motor is seized. Customer advised that they found the bin full of a block of ice when it stopped dispensing. I am ordering the dispenser motor and coupler and scheduled return service for 05/18/24. No water leaks observed during service.; ordrng 1 W11671282 (Dispenser motor) and 1 WPW10169511 (Coupler)"

Arrived onsite and replaced the water valve to repair. Unit is now operating leak free. W11175771

"Arrived,on site for icemaker not powering on. Customer also says fast ice has no change. Found unit is connected to a gravity drain. Customer has it hooked up to a power strip which was turned off. Turned on and unit started. Customer says it was not working and making weird noise. Ran diagnostics and confirmed all components working. Suspect water level sensor is bad, replaced pump. Verified operation. Call complete. W11542867"

Arrived onsite and found unit operating with failed icemaker motor. Replaced the icemaker to repair.unit is now operating as designed. W10873791

Arrived onsite for a dishwasher not draining. Found the disposal blocked. Cleared the back flow tab. Unit is now able to drain properly. All checks good. No parts used.

"Arrived on site for po message randomly. Replaced the freezer evap fan,main control and ui,ran diagnostics all test passed. Used w11636543,w11224256,w11578030"

Arrived onsite and found microwave light perpetually on. Replaced the control to repair. All checks good. W11552018

Arrived onsite for IM not producing ice cubes. On inspection the unit is making ice just not cutting the slab into ice cubes. Tested the cutting grid and it was 9ohms. I pulled the grid out and there was a broken wire on it. Installed the new cutting grid and told the customer to give it about 20 minutes to produce the frist slab and if it does not cut calls us. No water leaks detected during service. W10919199

"Arrived on site for washer needing motor w11239857, cam w10721967, belt w11239857, and capw11395618. Upon arrival installed parts and tested unit. Found washer working as designed with no leaks. Call complete"

"Arrived on site for washer showing LOC. unlocked unit at control. Went into diagnostics and it kicked me out when pushing next button. As if I pushed power. Found panel not responding prosperously. Replaced panel. Entered diagnostics. f0e2, f0e5. Completed diagnostics. Lots of soap build up All components working, advised to run clean washer. W11318817"

"Arrived on site to replace previously diagnosed, control suspension, gear case, wash plate, motor, shift actuator, cam, belt, shield and screws, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10581552, W10521298, WPW102115115, W11573574, W10780044, WPW10550173, WPW10006355, WPW10006384, W10721967, W10832724, W11454372"

Arrived on site to test unit for unit giving F2E1 shorted keypad when oven is on. Found shorted consol. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for unit leaving oil behind. Test unit and found unit working as designed and found cooking grease on the filter. Advised customer to be careful with oil or grease can cause to unit not to clean correctly job complete.

Arrived onsite for freezer side of refrigerator not cooling properly. Found both sides not cooling properly. Found only about 3 loops frosted on evaporator and I can hear the refrigerant flow starting and stopping. Removed evap cover and inspected it and the system for leaks and no leaks were present. Checked pressures and found pressures good and had the right amount of refrigerant but the high side would shoot up when the flow would stop. The unit was acting like there was moisture in the cap tube causing the issue. I removed the charge and vacuumed the system. I charged the system with 5.5 oz of R134A. I tested the unit and had good pressures and good refrigerant flow. Unit is operating as designed and refrigerant is flowing good at this time. No water leaks are present at time of repair. Call complete. NO PARTS USED.

Arrived on site to inspect unit for trim issue. Found trim damaged covering control box. Ordering W11249297 and will return. Office to reschedule. ; ordrng 1 W11249297 (Control cover)

"Arrived on site to test unit for noise and error codes. Found multiple stored error codes F7E9 F0E3 F5E3. Inspected under unit and found tub seal has broken, water has leaked on all the components under the gearcase and has rusted all components. Rotor is seized onto gearcase shaft. Unit will need a full rebuild. Ordering parts pertaining to that issue, no parts installed, rescheduled for 05/21.; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754158 (Rotor) and 1 W10902814 (Washplate)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damaged tub and also installed a new heating element and sump assembly. Transferred remaining parts from old tub to the new tub and tested. Unit is operating as designed and no water leaks observed during service. Job completed. W11460945. W11409866. W11537778"

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. Upon entry, I found the UI slightly dimmed and the off position, and the touch buttons would not respond. I checked voltage and found proper voltage and polarity going to the unit. I checked proper voltage going to the user interface. I unplugged the unit for a minute and talked it back in and found the unit start to work and operate as designed. I spoke to SW and was asked if the customer is using the Wi-Fi on the dryer. The customer advised that he does not know how to hook that up. I did inform the customer that it is possible that the unit is trying to do updates without being hooked to Wi-Fi which can result in this issue and that power cycling the unit will generally fix the non-response issue. We tested unit several times and the unit is working and operating as designed. Call complete."

"Arrived onsite for dishwasher not cleaning. On inspection ran the unit in diagnostics mode and it passed. I ran it on quick wash and when it went to the middle arm it did not spray water, it dripped it for about 3 minutes then it sprayed like normal for about a minute. I put new pump in and reran the quick wash and the middle arm sprayed the whole time during the cycle. I talked with Gerry and he said to replace the lower arm on that unit because of the way it operates. Ordered a new lower spray arm, no water leaks detected during service. ; ordrng 1 W10837249 (Lower spray arm)"

"Arrived on site for refrigerator not cooling. Upon arrival found unit off. Plugged unit in and found start device broken. Replaced start device and checked amperage. Found amp drawer increase of 2 amps after 10 minutes indicating compressor failing. Ordering W10507884 compressor, WPW10143759 uv drier, W10913906 access valve for sealed system repair. Office to reschedule once Availability of parts is known.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

"On arrival verified complaint if no power. Found display is not functioning, verified it is getting voltage. Replaced console and unit is now functioning job complete. Parts installed w11613564"

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and found rollers bad and blower housing vibrating. Used repair kit 4392065 and pads w11113654 and tested unit. Found no removed call complete

"WMH31017HS09 Arrived to inspect noise from microwave. I found the unit would make a loud noise when heating was attempted and inspected. The diode had arced and failed and after removal and replacement, the issue was resolved and the unit heated as designed."

"WED5100HW2 Arrived to inspect drying issues. The customer advised the machine would take multiple cycles to dry a load. Heating was present and all other mechanical functions were as well. Airflow testing reveled extreme restriction of the residences venting and the air intake would not hold a piece of paper in place, during testing. I advised the customer to seek the services of a professional vent cleaning company and to not attempt any further use until the vent cleaning has been tested and completed."

Arrived onsite for cooktop burner not igniting in a timely manner. On inspection the front left burner was not igniting correctly. The ignitor wqs sparking to the left and the gas comes out on the right. I adjust the burner so the igniter would spark on the right side. Now the burner ignites on the first few sparks. The range is operating as designed and no gas were detected during service. No parts were installed on unit.

Arrived on site for door handle loose on Dishwasher. Tightened down handle set screws . Handle is secure now. No water leaks detected at time of service . Job complete No parts installed .

"Arrived on site. Replaced optics and icemaker,adjusted top panel powered unit on,ran harvest test passed icemaker filled with water. No noise after adjustment. Used w11629974,w11626124"

Arrived on site to test unit for damaged cooktop. Found damaged cooktop ordering new cooktop. Lock combo is 1907 and its on the gate on unit 1. Office to reschedule ; ordrng 1 W11629153 (Cooktop)

"KDTM404KPS2 Arrived to inspect breaker tripping with heater on. F10E2 was the only stored error and I cleared for testing. I found no signs of issue with the heater and associated wiring, including wiring and resistance and the system showed 7.7 amps during testing. Due to the vent motor error, I removed and replaced the vent assembly to rule the issue out. Testing showed all functions were available and the unit operated as designed. No leaks observed during service."

"Arrived on site to test unit for thumping. Upon arrival customer stated that issue is actually that the unit is agitating with no water and damaging their clothes. Explained to customer the extra power feature that the unit has. Unit will dispense soap and agitate clothes before the cycle starts. Advised customer that they can turn that feature off on any cycle. Also explained to customer that they can only load unit 20%-40% to ensure no damage to the unit in the long run. Unit is running as designed, no leaks detected, no parts installed, job complete."

On arrival verified complaint of leak. Using uv flashlight identified leaking from door from dirty glass and bellow. As well as dispenser box is leaking out of the side. Ordering dispenser assy. Reschedule for 5/28; ordrng 1 W10575334 (Dispenser)

On arrival verified complaint of no ice. Found proper temps but ice maker is not responding. Replaced ice maker and unit now harvests and fills. Job complete no leaks detected during service. Installed w11700250

"Arrived on site for dryer needing motor and wheel. Upon arrival installed both parts wp697772, and w11549461. Tested u it and found it working as designed. Call complete"

Arrived on site for a range that is not heating. Inspected unit and work area. I tested the oven that the customer was standing was not working and found the oven turn on and heat properly. The customer advised that this had not happened a few days ago when they tried to use it. I tested the unit several times and found the gas valves opening up and igniting. The unit is working and operating as designed. Call complete. No parts were installed.

Arrived on site for a refrigerator that has a broken filter housing. Inspected unit and work area. I did confirm the customers complaint and replaced the housing. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W11162042

"Arrived on site for no cool. Powered unit on,compressor powering on then shutting off diagnosed a defective compressor,ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 Wpw10142759 (Drier) and 1 W11506635 (Access valve) and 1 W11598434 (Evaporator) and 1 R600 (R600)"

"Arrived on site for no ice. Ran diagnostic diagnosed a defective thermistor,replaced thermistor ran diagnostic all test passed good frost formation on evaporator plate. Used wpw10511923"

"WMH32519HZ5 Arrived to inspect burnt area within microwave cavity. I found the right rear rack mount had failed on the customer during cooking and allowed the metal rack to contact the inner wall, resulting in an arcd area. I was able to fully remove arc flash spalling and create a smooth finish to apply corrective pant. The unit operated as designed."

Arrived onsite for a refrigerator that is frosting in the FC in multiple locations. The customer stated that wasnt the issue. The customer stated that the issue is the top of the FC door gasket is getting full of water and it runs down on the floor. I found water droplets running down the mullion from the bottom of the deli drawer. I found an excessive amount of water in the gasket since the customer stated she had dried it off earlier this morning. I found gaps between the chassis and liner around the deli drawer especially at the bottom of the door. The liner needs to be sealed to the chassis and this was never done during manufacturing. I also found the right RC gasket torn and the magnet starting to get exposed. Ordering WP482338 white silicone & W10830274 RC gasket. RS for Thursday 5/23/2024.; ordrng 1 WP482338 (White silicone) and 1 W10830274 (RC gasket)

"Arrived on site to test unit for not tumbling. Tested unit found element engaging but drum not tumbling. Also found that as soon as you move the timer from off, elements starts heating. Inspected element found it warped and grounding out causing unit to overheat and trip thermal cut off. Will need to order heating element and timer as precautionary for return visit. Ordering parts, no parts installed, rescheduled for 05/24.; ordrng 1 279838 (Heating element) and 1 WP3979617 (Timer)"

"Arrived on site to test unit for overfilling. Customer stated when on auto sense water level unit would fill to the top when washing a small load. No error codes stored. Tested pressure hose, no punctures or restrictions. Replaced control (W11603810) as precautionary. Unit when through diagnostic cycle with no issues. Advised customer to keep load size from 20%-40%. Unit is running as designed, no leaks detected, job complete."

Arrived on site for refrigerator. Upon arrival customer stated unit was off and Rac was swapping it out and didnt need it serviced. Call complete

"Arrived on site to test unit for tripping breaker and smoke. Found no stored error codes, inspected terminal block. Found power cord wires have shorted due to wires rubbing on terminal block cover and eventually cutting through, when it shorted it created smoke. Spoke to maintenance manager and sent photos to him, he will buy a new cord and install. No parts installed, job complete."

Arrived onsite and found unit with no motor function. Sound of bad capacitor or motor. Ordering parts and returning to repair seized motor condition. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

Arrived on site for refrigerator with doors not sealing. Upon arrival found no gaps in doors and unit working as designed. Call complete

Arrived on site for dishwasher door being damaged. Confirmed damage to left side of panel near the handle. Removed door handle. Replaced door panel. Verified operation. Call complete. W11461694

Arrived on site for dryer making a lot of noise when tumbling . Rear motor mount not on bracket and allowing motor to vibrate a lot . Reinstalled mount spring . Unit is testing normal. No lint build up at time of service . No parts installed . Job complete

"Arrived on site to test unit for F1E0 error, tested unit found internal board failure, replaced control board and tested, unit is now running as designed, job complete"

Arrived on site to test unit for not draining properly. Customer stated she has standing water in filter area. Advised to customer unit will have a bit of standing water. Installed high drain loop. Found console not responding properly due to skin peeling off. Recommend console and UI replacement. No parts replaced at this time. Office to reschedule.; ordrng 1 W11367678 (Console) and 1 W11368911 (UI)

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that the unit goes massively off-balance any time they run any sort of load and that all cycles will not complete. I just the suspension and found the suspension was completely shot. I checked the basket and found the basket was wobbling on the driveshaft, indicating a failed hub assembly. I did not have the hub assembly on hand so Im ordering the hub assembly to be replaced with the suspension for repair. Rescheduled the customer the first available on 5/28.; ordrng 1 W10528947 (Hub)"

"Arrived on site to test unit for not cooling, tested unit found unit starts but shuts off after 30 seconds with start device extremely hot, replaced start device from truck stock and tested unit powered on and not shutting off, unit is cooling and running as designed, job complete installed WPW10448874"

"Arrived on site to replace previously diagnosed parts. Replaced valve (WD15X26078), funnel assembly (WD12X25298), and funnel cap (WD12X25080). Tested unit, unit is now filling with water properly with no leaks. All components engaging properly, unit is now running as designed, no leaks detected. Office to collect fee from CC on file, job complete."

"Arrived on site for water leaking. Found freezer door frozen shut,moved unit found water leaking from freezer section unable to open freezer door with out causing damage,removed compressor cover found unit missing duck bill to drain will need updated drain kit,found cracked pan ordering updated drain kit,freezer door slides,customer will defrost unit ; ordrng 1 W10619951 (Drain kit) and 1 W11658402 (Slides)"

Arrived on site to test unit for door falling. Test unit and found broken pads. Ordering pads rescheduled for 5/22. ; ordrng 2 WP8268961 (Pad)s