We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78701
Scott
Job Details: 09/05/2023
"Arrived on site , replaced both valves . Ran diagnostics and all checked normal. Unit is operating as designed . No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Austin, TX 78733
Scott
Job Details: 09/05/2023
"Arrived on site for low ice production . Found full cup iced over . Ordering valve , filter head . Call to set return ; ordrng 1 WP12956202 (Filter head)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Dripping Springs, TX 78620
Scott
Job Details: 09/05/2023
Arrived on site for burners not lighting . Found left front and center not igniting properly . Replaced center and left front burner head . Unit is functioning properly. No gas leaks detected at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
Scott
Job Details: 09/05/2023
"Arrived on site , removed ice bucket . Replaced dispenser motor ,plate shaft , and ice bucket . Ran harvest and fill. All checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lakeway, TX 78734
Scott
Job Details: 09/05/2023
"Arrived on site for washer making a loud noise during wash cycle . Found during diagnostics cam wash staying engaged and cause in lot of noise . Replaced cam ,capacitor,actuator and belt . Reran calibration and test wash . Unit is operating normally"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Waco, TX 76710
Tyler
Job Details: 09/05/2023
"Arrived on site for dryer not heating. Upon arrival confirmed failure, found terminal block broken and replaced screws and holders with screw kit 279393. Found dryer working as designed, call complete ; ordrng 1 279393 (Screw kit)"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near China Spring, TX 76633
Tyler
Job Details: 09/05/2023
Arrived on site for range not turning on. Upon arrival found unit had stable 240 connection. Found control had failed and wouldnt enter diagnostics. Replaced ACU and tested unit. Found oven working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Tyler
Job Details: 09/05/2023
"Arrived on site for refrigerator not along ice. Upon arrival found ice maker had no errors, and could harvest and fill. Found both compartments at 48/15(actual. Found no frost pattern on fc evap coil and defrost issue on upper rc evap. Found the following results for thermistors: P5/1&2(6.75k), p5/3&4(8.85k), p8/1&2(9.95k), p8/3&4(12.02k) found unit needs defrost repair. Will need office to reschedule once autho is received for ui & hv controls, rc and fc evap harness asm. Ordering WPW10675033 hv control, W11087438 evap harness, W11330971 ui control, W11249952 fc fan ; ordrng 1 WPW10675033 (Hv control) and 1 W11087438 (Harness) and 1 W11330971 (Ui control) and 1 W11249952 (Fc evap fan asm)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76708
Tyler
Job Details: 09/05/2023
Arrived on site for washer not completing cycles past rinse/spin. Upon arrival customer provided video of failure. Found f7E1 in diagnostics. Ran diagnostics cycle and found tub would spin and unit would shut down 2 seconds later. Replaced actuator and ACU. Reset and tested unit. Found washer could complete normal and diagnostics cycles without error or failure or leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78754
Vincent
Job Details: 09/05/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint is unit still no heating. Inspected and found lint build up in the chute where the screen lint trap goes. Looks like its happened before so Im ordering the chute and the screen to complete the repairs. We also need to test the vent flow and make sure its flowing correctly. Office to reschedule when parts have arrived. ; ordrng 1 W11117429 (Chute) and 1 W11607443 (Screen Filter)"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Austin, TX 78754
Vincent
Job Details: 09/05/2023
Arrived on site to install parts previously diagnosed. Installed new heater and tested. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78722
Vincent
Job Details: 09/05/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit frosting up in the freezer and freezing in the RC about 1 week ago. Unit was operating as designed after tenant adjusted the temps. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78754
Vincent
Job Details: 09/05/2023
"Arrived on site for washer, inspected unit and work area. Installed new bel and cam and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Vincent
Job Details: 09/05/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher not cleaning dishes. Found the wash motor not running. Replaced sump and motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 09/05/2023
Arrived on site to install wash basket per service pointer. Installed new wash basket and calibrated and ran a diagnostic cycle. Washer is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Vincent
Job Details: 09/05/2023
"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 47g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Austin, TX 78731
Wesley
Job Details: 09/05/2023
Arrived onsite and tested unit for incorrect temps. Found unit is now operating as designed. And within proper factory set ranges. Advised customer on findings. Advised customer on design and use and care principles.
We serviced a
JENN-AIR VENTHOOD
Model JXW9036WP1
Near Austin, TX 78731
Wesley
Job Details: 09/05/2023
Arrived onsite and found the switches ordered did not arrive as depicted as the needed retention nut not included. SR researching part to determine repair viability. Office to reschedule. ; ordrng 2 Research (Nut #15)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78731
Wesley
Job Details: 09/05/2023
Arrived onsite and replaced filter head and replaced the damper control. Advised customer on repair. All checks good. Advised customer on use and care.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Wesley
Job Details: 09/05/2023
Arrived onsite and found upper fridge s gasket pulled loose and misshapen. Installed properly and heat treated for good seal. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78717
Wesley
Job Details: 09/05/2023
Arrived onsite and found unit operating with frost build up from ice chute failure. Replaced chute and used food grade silicone lubricant to improve ice door seal function. Advised customer on repair and maintenance.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/05/2023
Arrived on site to test unit for error f1e1(internal board failure). Cleared code and cycled power to unit. Attempted to preheat oven but error prompting. Found no loose connections. Recommend replacing control. Office to reschedule. ; ordrng 1 W11620481 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Seguin, TX 78155
Andrew
Job Details: 09/05/2023
Arrived on site to test unit for surface light not turning off. Replaced faulty control and unit now working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Seguin, TX 78155
Andrew
Job Details: 09/05/2023
Arrived on site to test unit for leaking. Found drain pipe is restricted causing water to back up when draining. Advised customer drain needs to be cleared. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC200XW0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/05/2023
Arrived on site to test unit for not advancing through cycles. Found errors f0e2(over suds) f5e1(lid switch fault) f3e1(pressure sensor fault) and f9e1(long drain). Ran diagnostics and found each component engaging properly. Replaced faulty control and calibrated. Unit is now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/05/2023
Arrived on site and replaced door gaskets. Formed with heatgun and unit now sealing as designed. Advised customer to leave doors closed for about 1hr to allow to cool to shape of cabinet. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL314KSS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/05/2023
Arrived on site to test unit for not cooling. Found UI/HMI was not responding properly. Was able to get condenser and evap motors to engage. Got compressor to turn on but when set to max cool setting unit went back to not responding. Recommend replacing UI board and control. Office to reschedule. ; ordrng 1 W11538053 (Cap) and 1 W11602203 (UI board)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/05/2023
Arrived on site and replaced previously diagnosed recirculating pump. Unit is now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Braunfels, TX 78132
Andrew
Job Details: 09/05/2023
Arrived on site and replaced previously diagnosed latch and control. Ran diagnostics with no issues. All functions now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Braunfels, TX 78130
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit got not advancing in cycle and a loud noise, customer provided videos on whats it doing and the noise, ran diagnostics cycle found noise coming from cam and pulley not disengaging properly causing a loud scrapping noise, removed pulley and found oil covering inside of cam, called tech line to report my findings tech line wants gear case and cam replaced and if the issue persists after customer will need to call customer for a possible replacement, ordering parts office to reschedule ; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near San Marcos, TX 78666
Andrey
Job Details: 09/05/2023
"Arrived on site to replace previously diagnosed control, moisture sensors and harness, replaced and tested, unit is now running as designed, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Andrey
Job Details: 09/05/2023
"Arrived on site to replace previously diagnosed control, lid lock and shift actuator, replaced and tested, started normal cycle and observed unit fill with water and advance to wash, unit is now running as designed job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle, will not go into diagnostics cycle, replaced ice maker and tested, unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near San Marcos, TX 78666
Andrey
Job Details: 09/05/2023
"Arrived on site to replace previously diagnosed control, moisture sensors and harness, replaced and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Marcos, TX 78666
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit for buzzing noise, tested unit found noise coming from blower wheel, inspected and found cover screwed on to tight causing it to slightly hit the blower wheel, adjusted and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit for broken door switch, tested u it found switch broken, replaced and tested, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78739
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit for loud fan noise, tested unit found noise that was concerning the customer is coming from diffuser, will need to replace the diffuser, ordered part, rescheduled for 9/08 customer prefers AM appointment; ordrng 1 W11236851 (Diffuser)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Austin, TX 78739
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit for gas smell, tested unit found that center burner cap is warped causing it not to ignite properly leaving half of the burner not to ignite, called safety to report my findings, was authorized to replace to burner cap SR#7737215092 replaced and tested unit is now operating properly, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78749
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit FAE4 error code, tested unit found Loose connections on diverter motor, secured connection and tested unit is now running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Niederwald, TX 78640
Andrey
Job Details: 09/05/2023
"Arrived on site to test unit for no ice production,tested unit found ice maker is not going into diagnostics, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Kyle, TX 78640
Andrey
Job Details: 09/04/2023
"Arrived on site to test unit for not unlocking, tested unit found power wire from drain pump fell out , added spade connectors and sealed connectors with heat shrink, secured connections with zip tie to ensure it does not come loose again, unit is running as designed, if this issue happens again, replacing the wiring harness will be recommended, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Maxwell, TX 78656
Andrey
Job Details: 09/04/2023
"Arrived on site to test unit for uneven doors, tested unit found doors not even, leveled doors customer had a concern that the RC door is sticking out more then the FC, explained customer that due to single evaporator FC door gets pulled in more and over time should come pretty close at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mustang Ridge, TX 78610
Andrey
Job Details: 09/04/2023
"Arrived on site to test unit for noise, customer stated that refrigerant is making a loud noise after filter change, tested unit without filter and no unusual noise is present all components are running properly, put filter in provided by the customer and still no noise detected that the customer was describing, advised customer if the issue returns recommend replacing a filter with a authentic whirlpool filter, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Mustang Ridge, TX 78610
Andrey
Job Details: 09/04/2023
"Arrived on site to test unit for noise, tested unit found cam interlocking teeth completely grinding off, shaft has excessive movement and gear case leaking oil, replaced gear case, cam and actuator, ran calibration cycle and diagnostics, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Uhland, TX 78640
Andrey
Job Details: 09/04/2023
"Arrived on site to test unit for clunking noise, tested unit found basket has no barcode and more then 75% of holes a are not punched through ordering replacement basket office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Maxwell, TX 78656
Andrey
Job Details: 09/04/2023
"found a chunk of lint stuck on the blower wheel, removed and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Maxwell, TX 78656
Andrey
Job Details: 09/04/2023
"Arrived on site to replace previously diagnosed vent, replaced vent and tested, unit is now running as designed no leaks detected job complete"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Gerry C
Job Details: 09/04/2023
KCGC506JSS00 GP customer stated that her front right and front left burners would ignite slowly. After adjusting the igniters I tested and found the burners igniting as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Marble Falls, TX 78654
Gerry C
Job Details: 09/04/2023
"WED4815EW1 GP arrives on site to inspect dryer not tumbling. Upon inspection I found the idler pulley laying in the bottom of the chassis and the belt disconnected. Reconnected the belt and pulley, reassembled the unit and tested. Unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/04/2023
WDF330PAHS5 GP arrived on site to inspect dishwasher not filling with water. Placed the unit into diagnostics and found 4-3 (motor not running) and 7-1 (no heat) error codes. Cleared codes for testing. Water flowed into the unit but nothing else would happen. Inspected and found the motor connector not plugged in properly. Plugged the motor in and tested and the unit operated as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Liberty Hill, TX 78642
Gerry C
Job Details: 09/04/2023
WEG745H0LZ4 GP arrived on site to inspect an oven that is tripping the circuit breaker. Upon arrival I found the unit already pulled out. After removing the back panel I found a wire that had been cut by a metal tab and signs of arcing. Repaired the wire and secured the harness and reassembled the unit. Tested and the unit operated as designed with no breaker trips and no gas leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, TX 78642
Gerry C
Job Details: 09/04/2023
WOS51EC0HS20 GP arrived on site to inspect oven clock not working properly. Upon arrival customer stated that since connecting the unit to wifi she no longer has a problem with the clock.
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near Liberty Hill, TX 78642
Gerry C
Job Details: 09/04/2023
UXT5536AAS3 GP arrived on site to inspect vent hood that had fallen. Customer stated that they were in a different part of the home when they heard a loud crash. When they went to investigate they had found that the vent hood had fallen onto the stove damaging the grates and the vent hood. Upon inspection I found 4 screws driven through the vent hood and no hardware attached the the mounting holes. It appears that only 2 of the screws penetrated the cabinet around the vent hood. Images of cooktop and vent hood damage saved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 09/04/2023
"GP arrived on site to inspect refrigerator not making ice. Temps FC=0 RC=43. Found the FC door leaning outward at the top, the upper ice maker was not properly seated also found the release coating coming off causing the ice to stick during harvest test. Ran the ice maker heater and released any ice that was stuck in the ice maker. The RC door gasket is worn and the unit was not leveled, the both upper drawer stops in freezer are missing and the foam in the back of the ice maker adapter is damaged. Replaced the ice maker and tested. Operational test successful. Leveled the unit, adjusted the FC door and adjusted the RC doors. No water leaks observed during service. Ordering parts for return service. Tech GCO.; ordrng 1 WPW10485096 (Stop LH) and 1 WPW10485089 (Stop RH) and 1 WPW10635022 (Adapter) and 1 W10846057 (Gasket) and 1 GCO (GCO)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 09/04/2023
Arrived on site for an ice machine. That is not making any ice. Inspected unit and work area. Ran the unit through diagnostics and found all test working and operating as designed. Ran the unit through an ice making cycle and found the unit harvest prematurely. Spoke to CS and was advised that the issue would be with the water level sensor and the recirculating pump. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/04/2023
"Arrived on site for a dishwasher that wont start a cycle. Inspected unit and work area. The customer advised that the unit will turn on, but that the unit only fills and drains. Were in the unit three diagnostics and found an F4 E3 (wash motor not running) error code. Ran the red through an auto test and found that the wash motor would not recirculate the water. Replaced the pump and motor assembly and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/04/2023
"Arrived on site for a dryer that still has no power. Inspected unit and work area. Did confirm the customers complaint and found power going to the unit but the touch panel not operating. Checked voltage to the user interface and from the control and found proper voltage, but the user interface would not power on. Replaced the user interface assembly and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details: 09/04/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit is cooling and operating as designed but that the icemaker will not make ice. Did confirm the customers complaint and found the icemaker motor would not turn. I went to order the icemaker, but Marcone would not work. The office will need to order the icemaker and contact the customer about a return date due to limited parts availability.; ordrng 1 Research (RC icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/04/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the refrigerator compartment door and nameplate and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/04/2023
Arrived on site for a washer that wont complete cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. I tested the unit in manual diagnostics and found the cold water valve. Wouldnt pull anything in. Removed the cold water hose and found adequate water pressure. Replaced the inlet water valve and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78738
Joe Z
Job Details: 09/04/2023
"Arrived on site for continued issues of tripping breaker. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic test cycle and all components operate correctly. Ran a drain and spin and unit tripped breaker. Tried unit on another circuit and it tripped breaker. Raised unit to inspect harness and lower components. Motor is extremely hot to the touch. Replaced motor and did not Tripp breaker until 3rd test. Test unit on a different circuit and unit did not Tripp. Customer will monitor using unit on the other circuit and call us back. If unit continues to Tripp breaker. Will need to replace harness and control. Job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Spicewood, TX 78669
Joe Z
Job Details: 09/04/2023
Arrived on site for unit not powering on. Upon arrival test unit and is not responding. Test polarity and there is no power from supply. Found breaker in off position. Restored power and test unit. Unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Spicewood, TX 78669
Joe Z
Job Details: 09/04/2023
Arrived on site for ice maker not operating since last visit. Upon arrival inspected unit no found icemaker in off position. Restored power to ice maker and icemaker harvested. Ran icemaker test on diagnostics and all test passed. Ran fill test and is good. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Spicewood, TX 78669
Joe Z
Job Details: 09/04/2023
Arrived on site for unit not powering on. Upon arrival test unit and not responding. Unplugged unit to test polarity and is good. Restored power to unit and unit now powers on. Ran diagnostics and got error code F0-E5 out of balance. Ran a normal cycle with clothes and unit began correctly. Unit is operating as designed. No leaks present at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78727
Kimo
Job Details: 09/04/2023
"Arrived on site for a DW that is not drying the dishes. Upon arrival I up the unit in diagnostic mode and found codes for the heater. I tested the heater circuit and found it good, I then replaced the control and tested the unit and found the unit operating as designed no leaks. I also advised the customer to run the hot water at the tap before running the DW to prevent this issue"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Austin, TX 78757
Kimo
Job Details: 09/04/2023
Arrived on site for a washer that is banging around when in spin. Upon arrival I inspected the unit and found that then basket would bounce up and down excessively when tested which points to the suspension being worn. I replaced the suspension and tested the unit and found unit operating as designed. No leaks job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pflugerville, TX 78660
Kimo
Job Details: 09/04/2023
Arrived onsite for a washer that is leaking when in use. Upon arrival I ran the unit in diagnostic mode and found no leaks. I the gained access to then outlet tube and inspected for cracks and found none. I notice the the drain hose was not installed properly I corrected this then I checked the pressure switch hose and found that it was not all the way on the barb I corrected this and checked that the inner drain hose was installed correctly. It has a slight twist in it which I corrected and ran the unit with clothes in it and found no leaks as the unit went though its entire wash cycle.
We serviced a
MAYTAG WASHER
Model WTW5100HC1
Near Pflugerville, TX 78660
Kimo
Job Details: 09/04/2023
"Arrived on site for a washer that is making a loud noise when in use. Upon arrival I ran the unit in diagnostic mode and found that in agitate the unit was making noise I stopped the test and checked inside the basket and found that the was coins under in between the wash plate and the basket I tried removing the washer plate but could,not get it off, I was able to remove as much of the coins that I could without removing the wash plate. And tested the unit again and found that the noise was gone in agitate but in spinning only the wash plate would spin. I checked under the unit and found that the actuator was stuck midway through its travel and the unit is beginning to leaking oil, I replace the the actuator and tested the unit and found unit operating as drain. I am ordering the wash plate and the plate screw. To complete the call Reschedule of 09/08/23; ordrng 1 W10752187 (SCREW) and 1 W10752283 (WASHPLATE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78728
Kimo
Job Details: 09/04/2023
"Arrived on site for a refrigerator that is not making ice in the top ice maker. Upon arrival I performed a temp test and found Fc6* and ice box18*. Upon further inspection I found that the the unit had defrost issue in the RC due to a bowed drain pan, I checked the ice maker fill tube and found that the heater had come loos and was also burnt. I checked the fc Evap and found that there was a ice ball in the upper right hand side of the Evap which I removed at this time the unit was in defrost so I had to wait for it to kick on and monitor for a good frost pattern which when the unit kicked on it created a hood frost pattern. I checked for code in the ice maker found none. I am ordering the heater,drain pan, and harness and having office reschedule visit ; ordrng 1 W11226501 (HEATER) and 1 W11457241 (PAN-DRIP) and 1 W11087438 (HARNS-WIRE)"
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Pflugerville, TX 78660
Kimo
Job Details: 09/04/2023
"Arrived on site for a dryer that is not drying and is making a noise when in use. Upon inspection I found that the blower wheel came loose from the shaft of the motor and is causing the noise and the unit not to dry clothes. I found that the blower wheel would not tighten back onto the shaft. I am ordering the blower wheel, motor,and housing along with the screws. And authorization. Office to reschedule ; ordrng 1 279827 (MOTOR-DRVE) and 1 WP8577230 (HOUSING) and 1 WP694089 (WHEEL) and 4 WP90767 (SCREW)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Kimo
Job Details: 09/04/2023
Arrived on site to install previously ordered part. Upon arrival I installed the new drain pump and tested the unit and found unit operating as designed no leaks. I connected the office with card info to collect the balance owed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Leonardo
Job Details: 09/04/2023
Arrived on site to replace broiler. Replaced boiler test unit and unit still having issue. Advised customer about the breaker being on GFCI. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Leonardo
Job Details: 09/04/2023
Arrived on site to test unit for unit tripping breaker when oven is in use. Found breaker to be GFCI breaker for stove. Test everything on stove and all checked good. Showed customer billeting about nunscence tripping. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near Austin, TX 78731
Leonardo
Job Details: 09/04/2023
Arrived on site to test unit for unit not draining. Test unit and found drain motor over heating not running. Replaced drain pump test unit and unit test good job complete. No leaks present at this time and unit draining as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78739
Leonardo
Job Details: 09/04/2023
"Arrived on site to test unit for lower oven inner glass broken. Found broken glass, replaced glass test unit and unit pre-heated to 350? job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Lou
Job Details: 09/04/2023
"Arrived on site to inspect dishwasher panel blinking but unit not operating. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I found the control panel fascia peeling off (photo). Attempted several times to place the unit in diagnostics and each time it failed. I am ordering the panel and CNOTE-SCHEDULE FOR AM will return with the prescreened parts. Scheduled return service for 09/08/23. Once the panel and UI are replaced, I will be able to fully test the unit. No water leaks observed during service.; ordrng 1 W11460908 (Control panel) and 1 W11460945 (Sump/motor assembly) and 1 W11537778 (Element) and 1 CNOTE (SCHEDULE FOR AM)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Georgetown, TX 78628
Lou
Job Details: 09/04/2023
"Arrived on site to inspect range drawer damage. Upon further inspection, I found the range warming drawer with a dent in the bottom center area. I removed and replaced the panel and tested the unit. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 09/04/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor kit, access valve and UV dye drier. Vacuumed the system and pressures held good at -30/0. Installed 6oz of R134a refrigerant and tested the unit. Pressures were good and unit is beginning to cool properly. Recommended the customer allow the unit to cool for at least 24 hours before placing any food items inside. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kyle, TX 78640
Luis
Job Details: 09/04/2023
"Arrived on site for no cool in fresh food section. Ran diagnostics thermistor reading 50 and 35 ran fan test no airflow,removed cover fo7nd evaporator not defrosted,defrosted evaporator per service pointer installed updated control and evap cover changed defrost setting to basic. Autho S27311"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78747
Luis
Job Details: 09/04/2023
"Unit not going through a self defrost cycle,defrosted evaporator,replaced main control,ui and thermistor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 09/04/2023
"Arrived on site. Found unit not defrosting evaporator heavily incased in ice,defrosted enough ice to reach heater harness,checked continuity on heater passed,ohmed heater passed,ran defrost cycle breaker tripped,disconnected heater ran defrost test unit did not trip breaker,connected power lead to heater and breaker tripped. Tested defrost cycle with new heater and u it did not trip. Due extensive ice build up on evaporator and copper tubing u it will need to be rescheduled and customer will need to defrost unit 24-48 before return visit to prevent damage from heater removal on evaporator office to contact customer to reschedule ; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bastrop, TX 78602
Matthew
Job Details: 09/04/2023
"Arrived onsite for unit making noise while in use. Upon arrival inspected unit. Customer stated unit would make noise on startup. Did also notify me that the noise was intermittent and seemed to ease recently. Ran unit empty, then with load of laundry. Could not duplicate the issues. Customer will monitor. Notified customer to try and get a video. If the noise is intermittent, the recording may help target issues. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bastrop, TX 78602
Matthew
Job Details: 09/04/2023
Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found leak on manufacture side. Corrected leak and replaced dryer. Pulled vacuum and held. Charged per spec and tested. Unit is cooling properly. Customer will monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bastrop, TX 78602
Matthew
Job Details: 09/04/2023
"Arrived onsite for unit slow to produce ice. Upon arrival inspected unit. Found unit is making ice. Complete harvest and called for water. Ice production is not meeting customer expectations however unit is functioning properly. Notified customer that this style ice maker is slow to produce ice and per manufacturer, would take 3 days to full bucket with no use. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bastrop, TX 78602
Matthew
Job Details: 09/04/2023
Arrived onsite for unit not cooling properly in RC. Upon arrival inspected unit. Found ice buildup on RC evaporator. Defrosted and found blocked drain line cleared line and replaced tube extension. Unit is now draining properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/04/2023
Arrived onsite for unit not latching. Upon arrival inspected unit. Found latch does actuate. Found cycle doesnt progress. Found failed capacitor. Will need to order capacitor and set to return September 11th. ; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78744
Matthew
Job Details: 09/04/2023
Arrived onsite for unit still having power Intermittencys. Inspected and found relay on board was defective. Replaced main board and UI. Power cycled and unit is running. Customer will monitor. If symptoms persist need to call tech line and seek recommendations. Notified customer that if unit continues to have issues will need a video after todays visit. Job complete
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Leander, TX 78641
Maurice R
Job Details: 09/04/2023
Arrived onsite for dryer not drying. On inspection I started the unit and it started heating right away. I put temperature probe in the unit and was heating from 120? to 195? it did this 10 times. The unit may have a issues with clothes in the unit if the drum is not spinning correctly. Informed the customer to make sure the clothes coming out of the washer are getting the water extracted out of the clothes before they go into the dryer. The customer will call if the issue is not resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Leander, TX 78641
Maurice R
Job Details: 09/04/2023
Arrived onsite for washer door locked. On inspection the F5E3 is a door error. The latch would try and unlock 6 times. Gain and tot he lock and install a new latch and the unit is operating as designed and there was no water leak detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Lago Vista, TX 78645
Maurice R
Job Details: 09/04/2023
Arrived onsite for previously diagnosed parts. I informed the new IM and tested the unit. Called for water and it filled with water. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Leander, TX 78645
Maurice R
Job Details: 09/04/2023
"Arrived onsite for dryer not working. Talking with the customer she said that some times it will dry, sometimes it turns off, sometimes the ui is not responsive. On inspection I started the dryer up,and was testing the temperature and got to 265? and then cooled mown to 124?. I noticed there was no air flow. I pulled the vent and I got plenty of air flow. This is a new build the vents should not be clogged with lent. I showed the customer what I found and she is going to contact the builder."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78645
Maurice R
Job Details: 09/04/2023
"Arrived onsite for filter leaking, on inspection found water in the housing. I removed the filter and water came out. I examined the filter so no issues with the filter. Customer had a extra filter I installed it. I then was looking at the moulin and found a gap down by the fc door lower right corner. Took pics of it and will call WP tomorrow when they open.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Kempner, TX 76539
Tyler
Job Details: 09/04/2023
"Arrived on site for range making a noise during convection bake cycle. Upon arrival found oven in use and unable safely access convection fan asm. Was unable to reschedule customer while on site. Ordering W11548751 convection fan, W11548753 fan blade, W11548755 nut; ordrng 1 W11548751 (Convection fan) and 1 W11548753 (Fan blade) and 1 W11548755 (Nut)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Kempner, TX 76539
Tyler
Job Details: 09/04/2023
"arrived on site for dryer not heating. Upon arrival verified unit had 240 between L1&2 and 120 between L1-N & L2-N with no voltage drops. Checked element and found it at 9.7ohms with no grounding. All stats, thermistors and thermal fuse were intact and functioning. Tested unit and found it heating as designed. Instructed customer to let us know if issue returned. Call complete"
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB2
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/04/2023
"Arrived on site for range not allowing top burner functions to work. Upon arrival confirmed failure. Found both small burners and one large burner breaking apart. With relating receptacles breaking internally. Also found voltage between 4 inf. Switchs and burners between 30-45v its occasional 240v reading to front right burner. Rescheduled customer for 09/11/23. Ordering WP3149400 (2x) inf switch, 814399 (2x) receptacles, WP660532 (2x) elements, WP3400882 screw. ; ordrng 2 WP3149400 (Inf switchs)s and 2 814399 (Receptacles)s and 2 WP660532 (Elements 6)s and 1 WP3400882 (Inf switch screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Killeen, TX 76549
Tyler
Job Details: 09/04/2023
Arrived on site for ice maker needing to be replaced after E5 error. Upon arrival reconfirmed failure and installed ice maker. Ran harvest and fill test and found unit working as designed with no leaks. Informed customer to allow 24-72hrs to fill bucket up. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU2800XTVS0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/04/2023
"Arrived on site for dishwasher not working correctly or cleaning dishes. Upon arrival confirmed failure and found f1e1 and f8e2 in diagnostics. After further testing I found element broken, and diverter motor and allowing enough water pressure to lower rack. Replaced element and sump asm. Tested unit and found errors removed, unit heating, and no leaks present. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belton, TX 76513
Tyler
Job Details: 09/04/2023
"Arrived on site for dishwasher leaking from leftside corner of door when in use. Upon arrival confirmed failure after running unit for 20 minutes and water trails leaking from left side. Also found rinse aid slowly leaking through cycle down door causing unit to over sud. Found parts needed on SM but will need office to reschedule once availability of parts is known. Ordering W10620296 dispenser, W11425053 gasket.; ordrng 1 W10620296 (Dispenser) and 1 W11425053 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Vincent
Job Details: 09/04/2023
"Arrived on site to install new wash basket, tested and calibrated unit to new basket. Unit should now operate as designed with the new upgraded wash basket. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78752
Vincent
Job Details: 09/04/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer leaking. CX explained it was no longer leaking. Job completed."