"Arrived on site for range tripping breaker, on arrival very 243(L1-L2) 116(L1-n), 117(L2-n), and o(g-n). Replaced both elements and control w11182108, w10856603 and w11696067. Tested unit and found oven heating as designed. Call complete"

"Arrived on site for randomly tripping breaker. On arrival confirmed failure and found burner marks on L1 terminal connections on power cord. Repaired cord and inspected heater, timer and motor, found no harness failures or motor winding issues, replaced timer wpw10185982. Tested 7nit and found no failures. Call complete"

Arrived on site for refrigerator not making ice and leaking. On arrival found valve leaking into icemaker and overfilling it and preventing ice production. Replaced valve wpw10159839 and removed ice. Tested and found no leaks. Informed customer to give unit 24 hrs to fill bucket. Call complete

Arrived onsite for dryer making thumping noise. Upon arrival I found the unit to be moved. I arrived ant the apartment it was located and noticed the washer on but the dryer off. I checked the breaker and found it tripped. I unplugged the dryer and tried turning the breaker on. The breaker continously trips and I could not continue with a repair. The breaker will need to be replaced. Office to RS. NO parts installed.Moved to unit 9110.; O-emld tckt

Arrived onsite for washer not agitating. Upon arrival customer stated that it wouldn't start cycles. I tested the unit in diagnostics mode and it ran the full cycle with no issues. I found no error codes present. I ran two more cycles one in quick wash and another In heavy with towels inside. The unit is running cycles as designed and no issues are present on the washer. I advised customer that if it were to happen again to send a video so we can figure exactly what's going on. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for wet clothes qt the end of a cycle. Upon arrival customer stated it's working correctly now. I tested the unit in diagnostic mode and found no errors present. Unit completed the cycle with no issue. Customer stated her jeans was the load when they were still damp. I advised the customer since the jeans retain more water than normal loads to run a drain and spin. Unit is currently operating as designed. Call complete. No parts installed.

Arrived onsite for washer continuously draining. I found that when the pressure line was disconnected the drain would still continue. The control can't sense there is no water in the system and will not stop draining. I replaced the control and powered it back on. The unit no longer continously drains and is operating as designed. No water leaks present at time of service. Call complete. Installed W11607637 control.

"Arrived onsite for oven with no function. Upon arrival I found the display to keep flickering wait. I asked the customer if he had setup wifi. He hadn't set up wifi, I went to do a power reset for 5 minutes to see if he could access the wifi settings to get the updates required for the unit to function correctly. The unit keeps flashing the wait and the console will need to be replaced. The console provided to me was not installed as it is white and not black. The black console will need to be ordered and replaced for unit to operate as designed. I stated to the customer when the console gets replaced he will need to setup wifi. Ordering W11659261 console black. Office to RS.; ordrng 1 W11659261 (Console Black)"

"Arrived onsite for dryer drum not turning. Upon arrival customer stated he had heard a snap while in the living room. I took off the top and found the belt to be snapped in half and on the bottom of the dryer. I replaced the belt, roller, and idler pulley using the repair kit provided. The unit is now turning and functioning as designed. Call complete. Installed 4392065 repair kit."

"Arrived on site for refrigerator needing sealed system and ice dispenser repair. On arrival reconfirmed issue and installed w11506635 access valve, wpw10143759 uv drier, w11557425 compressor, wpw10309864 divider, w11671282 motor dispenser, w11378860 spacer and wp63052-2. Pulled vac and recharged system with 53g of r600. Found unit working as designed and informed customer to give unit 24hrs to stabilize temps. Call complete"

MVW4505MW2 Arrived on site for unit still not working. Tested unit and still having same issue. Ordering W11740022 main control. No water leaks present at this time. Office to reschedule ; ordrng 1 W11740022 (Main control)

"WVU37UC0FS1 Arrived on site for unit not working properly. Upon arrival, customer stated it is same exact issue as before. Called techline and spoke with Robert SR#7739605598 and stated unit is running within specs at 265 CFM max speed. Techline admitted this is the design of the unit. No other issues found. Unit is functioning as designed. No parts replaced"

"MVW4505MW1 Arrived on site for unit not draining. Upon arrival, tried starting unit and will not start. Able to enter diagnostics and found F9E1 long drain and F8E6 water hazard code. Cleared codes. Proceeded to replace control board and was able to start but unit will not drain. Proceeded to replace W11643701 lower harness and now unit is draining. After unit drained all the water, powered off unit but now unit is continuously draining and will not start again. Attempted to cleared pressure line and still no changes. Ordering another W11626074 control. No water leaks present at this time. Customer agreed to reschedule Oct 2nd. Please add customer to cancellation list. ; ordrng 1 W11626074 (Control)"

"WTW4855HW Arrived on site for unit for unit unbalanced. Upon arrival, customer stated unit made hole in the wall when washing comforter and sheet. Proceeded to check suspension and checks good. Unit is also leveled. No errors found and diagnostics passed. Instructed customer about loading. Unit is functioning as designed. No water leaks at this time. No parts replaced"

Arrived on site for a freezer that has a torn gasket. Inspected unit and work area. I did confirm the customer complaint and found the gasket torn on the hinge side. I went to replace the gasket and found the gasket was torn in the box. Ordering the freezer door in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W11616484 (Freezer door)

"Arrived on site for a wash machine that is leaking. Inspected unit and work area. The customer advised that the unit was just installed about a month ago and started leaking after two weeks. I gained access underneath and found water residue on the back wall on the left-hand side. I gained access to the back of the machine and found water dripping from the cold water valve hose. I turned off the water supply and checked the hose. I found that the installers, who installed it, had overtightened the hose in. It caused the rubber gasket to tear. I did advise the customer that he will need a new water hose for the machine. I went ahead and tested the unit using the hot water valve and filled up the basket a quarter full of water. I drained the unit and could not get the unit to leak otherwise. I did advise the customer that everything appeared to be working and operating as designed and once they get the water hose installed, they should be fine. Call complete. No parts were installed."

"Arrived on site to inspect unit for not heating. Upon closer inspection found element failed not allowing current to travel through. Replaced element k tested unit, unit is running as intended. Job complete. USED WP3387747"

Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. The customer open the door and showed me that the upper right hand adjuster had broken causing the upper rack to lean to the right side. I went ahead and replaced both adjusters and tested the unit. I found the unit working and operating as designed. Call complete. W10712395.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and latch assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11643701 and W11670519.

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised they have several issues with the machine but that the unit will go off balance on every load and their lid is broken. I did confirm the customers complain and found the lid cracked and broken on the left side near the hinge. I tested the suspension and found the suspension was also shot. I ran the unit through diagnostics and found an F5 E3 (lid wont unlock), F5 E2 (lid wont lock), F0 E5 (off balance load), and F0 E3 (overload) error codes. The unit is it outside as the customer has bought a new washing machine. There were no water hook up, so I was unable to test anything else. I am ordering the lid, left hand hinge, latch assembly, and suspension for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11130359 (Suspension) and 1 W11259006 (Lid) and 1 W11401116 (LH hinge) and 1 W10810403 (Latch)"

Arrived onsite for washer making loud clanking sound. I found the front left shock to be shot. I replaced the suspension and the unit is now spinning and washing with no issues present. Unit is operating as designed call complete. Installed W10780045 suspension.

WDP540HAMZ4: Arrived on site for a dishwasher not washing per client. Further inspection found error code F4E3 bad pump replaced part#w11613479 . Ran another diagnostic product working as it's designed with no water leaks visible from water supply.

Arrived on site for refrigerator not making ice. On arrival confirmed failure and found icemaker stuck and not rotating around in harvest cycle. I replaced icemaker w11700250 and tested unit and found it working as designed with no leaks call complete.

Arrived on site for dryer needing drum w10899578. Tested unit after installing part and found dryer working as designed. Call complete

"Arrived on site to inspect unit for tripping breaker. Upon closer inspection found unit wired incorrectly at the terminal. Wired unit correctly, tested unit unit is no longer tripping breaker and is running as intended. Job complete. NO PARTS USED"

"Arrived on site. Replaced plate assembly and ice bin,transferred ice to new bin,tested ice dispenser unit working as designed. Used w11347840,w11573761"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which was the RC evaporator fan hitting ice; same issue as before. I removed the bottom crisper drawer and found ice built up on the left side of the evaporator surrounding the damper area near the suction/cap tube lines. I advised the customer the unit would need to be defrosted before any repairs can be made and recommended they unplug the unit 24 hours before I return to allow it to defrost. I am ordering the damper control, RC evap fan harness and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 10/01/24 (SP). No water leaks observed during service. No parts installed today. ; ordrng 1 WPW10248595 (Damper) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for unit making too much ice. Diagnosed a defective bin thermistor,replaced bin thermistor. Used wpw10511923"

"Arrived on site to inspect unit for hot air coming out of gap. Upon closer found top panel not connected on left side and could be lifted up. Found left locking tab had a lot of play even after adjusting to panel, and attempting to spreading locking mechanism left side has significant play and can be moved up and down while the right side cannot. Also found top panel maybe warped and could be cause of issue. Ordering locks and top panel as precautionary. Office to reschedule. NO PARTS USED. ; ordrng 2 WP8066092 (Lock)s and 1 WP8563663 (Top)"

Arrived on site to install previously ordered part. Replaced RC door. Job complete

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and the ice maker turned off. Turned the ice maker on and tested by pressing the test button on the bottom of the motor housing. Ice maker harvested and filled properly. Unit is cooling properly as well. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

5636506060 jakeArrived on site for not cooling and freezer door not opening and closing correctly. Upon arrival inspected unit. First in FC found rack shaft just hanging and plastic gears in bracket assembly completely shredded. Need to replace brackets and shaft. 2nd plugged unit in and only interior LEDs and UI displays light up. Cannot get into diagnostics. Also found water dispenser and ice dispenser are not operating. When powering up unit can hear the switching valve then like 2 clicks from control board. Replaced Orion box W11336586 and control kit W11533213. Having same issue. Inspected harness at door and appears good. Contacted techline for assistance. Spoke with Adrian. After series of test found unit is on showroom settings. Cleared settings back to SR#7739996733. Ordering shaft and collar; ordrng 1 WPW10277361 (Shaft collar) and 1 W11173556 (Shaft)

"Arrived on site for drain pump continuously operating. Upon arrival,test unit and confirmed. Inspected pressure hose and is good. Need to replace control. Replaced control W11603811. Test unit and is operating as designed. No leaks present at this time. Job complete."

On arrival verified complaint of noise during water use. Ran dispenser and hear a buzzing of sorts when filling. Ran ice maker harvest and fill and no sound identified. This shows it is the disp system by itself. Went to valve and confirmed it is buzzing there too. Replaced dual valve wpw10341320 and buzzing continues. Ordering water lines out put from valve. Ordering water tube WPW10279831 and water tube WPW10238092 rescheduled for 10/3 installed wpw10341320 dual valve. ; ordrng 1 WPW10279831 (Water tube) and 1 WPW10238092 (Water tube)

"Apartment 382. Arrived on site for not washing. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and confirmed. Need to replace sump and motor. Replaced sump and motor W11613570. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that the fan never turns off. I inspected the unit and found theyre talking about the condenser fan. I tested the unit in diagnostics and unit is operating as designed. I found the defrost setting in test 7 was set at 96 hours run time. I changed the run time to 8 hours by changing the setting in test 7 to 02. Unit is currently cooling properly and no water leaks observed during service. Job completed. No parts installed."

"On arrival verified complaint of not cooling. Replaced RC right door and left deli drawer per previous diag. Leveled doors and made sure they seal. Unit is now fully functional. Job complete installed w10815687 RC right, w10815669 left deli."

"Arrived on site to inspect cooktop not igniting. Upon further inspection, I tested the unit and found none of the ignitors are arcing. Verified unit is plugged in and is getting voltage at the outlet. Raised the unit and gained access to the interior of the unit. Tested voltage at the spark module and its not getting voltage. Tested continuity to the power cord and its good. Tested voltage at the power cord connections to the switch harness and its providing voltage. I found the unit is losing voltage at the switch harness connections and power cord. As a temporary repair and with the customer and management permission, I completed a hardwire between the switch harness and power cord and retested and unit is operating as designed. I am ordering the power cord, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of parts. No gas leaks detected during service, no parts installed.; ordrng 1 W10392003 (Power cord) and 1 W11703400 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to follow up on dryer throwing error F3E3 since customer has had unit. Before doing any other testing I installed a new console. If issue has not been corrected with control and thermistor, then either the harness has a potentially intermittent break, or there's an issue with the software / run logic / communication. After I replaced the console / UI I ran the unit. Customer said it was almost always dead between 5-20 mins into the cycle. I ran for 20 mins and checked and got valid readings from the thermistor. I ran another 10 mins and rechecked and was still getting valid readings from the thermistor. This was on an empty load and timed dry cycle. Unit has exceeded the time that it takes to normally throw that error and should be working as designed. If this error returns the only component left is the wiring harness, which may be stretched or have an intermittent contacting broken wire. I tested the thermistor several times at the control while wiggling the harness and never got an OL reading, so I could not prove or duplicate a broken wire. Parts used - W11413567. Call completed."

"Arrived onsite for unit lid locked. On arrival found lid locked and basket full of water. Also found control non responsive. Checked pump and found 19ohms, within specs. Replaced control and tested. Unit is now functioning properly. Used w11419171"

"Correct unit 5104. Arrived on site to diagnose washer being when spinning. On arrival found leveling feet way off, and unit rocked badly on one axis. I found when it's plugged in the drain pump runs nonstop. I cancel the drain loop and it starts again within 20 seconds. Disconnected the pressure hose and it still runs. Found a little resistance in the pressure line, but I could blow through. Control is failing to properly register pressure and needs to be replaced. Ordering control. Office to schedule. ; ordrng 1 W11607637 (Control) and 1 W11665967 (Lower harness)"

"Arrived on site to diagnose dishwasher with heating element issues. Customer said they found the element was staying on even when the unit was off, and warped dishes. Confirmed if unit is plugged in the element is powered. Found failed control with welded relay causing the element to be powered at all times. Replaced control to resolve. Verified element cooled off and no longer heats on its own with new control. Called in repair and findings to safety. Unit now working as designed. Repair completed. Parts used - W11629915."

"Arrived on site to diagnose gas dryer not heating. Ran unit and confirmed that unit tumbles but doesn't heat. Examined igniter element since I saw no glowing when powered on and running. Found that the element for the igniter had broken off, due to being installed sideways, the element directly contacted the bracket for the igniter and ruptured / shorted / broke off. This also in turn ruptured the metal strip in the flame sensor as well. Replaced both parts and tested. Verified unit heating as designed with no other issues. Repair completed. Parts used - WP338906, 279311."

"Arrived on site to inspect wall oven display time not setting. Upon further inspection, the customer advised that they are having to reset time every two weeks or so. I placed the unit in diagnostics showing error code F6E0-UI lost communication. I removed and replaced the control panel and assisted the customer in connecting the unit to WiFi via the Whirlpool app on the customers phone. Tested the unit and it is operating as designed. Job completed. W11616680"

Arrived onsite for out of range temp complaint following a home inspection and found unit operating within parameters. Made calibration adjustment to suit customer preference. All checks good. No parts.

"Arrived on site for washer running while off. Controls not working. Plugged unit in and drain pump started. Knob does not turn lights on, I held down start to cancel. Ran diagnostics and all components passed. No error codes. Inspected under neath and found black oil when removing cam. Ordering gearcase, cam, actuator, capacitor and belt. Reset for sat; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11428524 (Capacitor)"

"Arrived onsite and found unit operating with nuisance tripping from oven that had not yet been heat primed. Followed steps in SP W11490836 primed connections and voltage are correct. Heat primed at 500f for one hour and maintained and did not trip. Advised customer that in the event of ongoing nuissance tripping the breaker will need to be replaced with a compatible non gfci, afci breaker. No parts used."

Arrived on site for washer giving long fill error code . Found pressure hose not connected to control . Cleared error codes . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete

Arrived onsite for unit not making ice. Inspected and and found no ice and ice maker inverted and stuck. Tried power cycling and resetting tray but unit is not responsive. Replaced ice maker. Tested and unit is now functioning properly. Job complete. Used w11700250

Arrived on site to test unit for valves not sitting correctly. Checked valves and bezels. Will order new bezels and will need to replace manifold. Removed cooktop cover to check valves rescheduled for 10/4 ; ordrng 4 W11240529 (Bezel)s

Arrived onsite for unit not completing cycle. Inspected and ran diagnostics. Found 4/3 error wash motor failure. Ran test and confirmed wash motor not operating. Replaced sump and motor assembly. Tested and unit is now functioning properly. Job complete. Used w10876537

Arrived onsite for unit needing harness replacement. Confirmed failure and replaced harness. Tested and unit is now functioning properly. Job complete. Used w11591637

"WEE750H0HZ5 Arrived on site for display partially working. Upon arrival, found some of the buttons work and some do not. Proceeded to replace W11335274 control panel. Tested unit and now unit is functioning as designed."

"COMPLETELY DIFFERENT ISSUE FROM PREVIOUS REPAIR. Arrived on site for not dispensing ice,unit cooling and ice bin full,removed bin found coupling stuck to shaft and not engaging ice bin,adjusted spring inside of shaft reassembled unit tested ice dispenser unit working as designed."

Arrived on site to test unit for gas smell when oven is on. Test unit and found no gas leaks. Checked bake burner and flame is igniting all the way around. Found gas smell to be normal smell when oven ignites and getting to temp. Advised customer to turn vent on when using oven job complete.

Arrived on site to test unit. Spoke with builder and unit was replaced. Job complete.

"Arrived on site to test unit for low ice production and lower water pressure at the dispenser. Upon arrival customer stated unit is only a month old, makes little to no ice and water stream from the dispenser is really weak. Removed filter and tested dispenser, water pressure is restored to previous pressure indicating filter is clogged. Customer has well water. Advised customer to replace filter to restore proper operation. Customer also had a concern that there were ice cubes getting stuck on the bail arm. Inspected ice maker and found bail is not in the correct position causing resistance when moving. Adjusted bail arm, arm moves freely with no restriction. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for low ice production. Upon arrival customer stated since last Thursday unit has only made about two trays a day. Ice bin only has one layer of ice. Inspected ice maker and found only 4 cubes have been made, water is not filling the rest of the tray. Ran harvest cycle, found ice maker motor is making a noise and harvesting extremely slowly. Replaced ice maker (W11744512) and tested unit, ice maker is now harvesting properly. When filling unit only filled half of the try. Removed the filter and tested, unit is now filling the whole tray properly. Replaced customer provided filter and tested unit, unit is now filling properly and is running as designed. Advised customer to wait 24 hours for ice production to start, once production starts it should taker 48-72 hours to fill the ice bin completely. Customer will monitor. No leaks detected, job complete."

"Arrived on site to test unit for door not closing properly. Upon arrival customer presented issue, center mullion is not closing properly unless you manually put it in the right position. Noticed clips on the mullion have been detached from the clips on the door frame. Removed mullion and reinstalled, clips are now seated properly and mullion now catches the track properly. Door is now functioning as designed, no parts installed, job complete."

Arrived on site to test unit for not heating properly. Found customer using hanging thermometer and foil lined the entire bottom. Removed foil and tested unit to 350? with no issues. Allowed elements to cycle multiple times. Advised customer against using hanging thermometer and lining bottom with foil. Recommended downloading app and connecting to WiFi to ensure software is updated. Unit is working as designed. No parts replaced. Job complete.

"Arrived on site to test unit for no heat, tested unit found glow igniter not working, will need to replace igniter, thermal cutoffs and timer if needed, ordering igniter and other parts to ensure completion office to reschedule no parts installed ; ordrng 1 4391996 (Igniter) and 1 WP338906 (Flame sensor) and 1 WP303395 (Thermal cutoffs) and 1 279834 (Coil valves) and 1 WP306039 (Timer)"

"Arrived on site to test unit for not cooling, tested unit found both compartments at the correct temperature, ice bin is full of ice customer stated that she noticed that her bread was soft in the freezer, all evaporator fan is activating u it is running as designed, advised customer to monitor, if issue persists then to call us back, job complete, no parts installed"

"Arrived on site to replace previously diagnosed, top Left and right rail assembly, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10914507, W10913628"

Contacted customer and she stated she is not available. Customer provided photo of issue and attached to pics. Needing to order harness and office to reschedule. Customer stated she is a teacher and is not available until after 4pm on any day. ; ordrng 1 W11111807 (Power cord)

Arrived on site to test unit for RF burner staying hot at all settings. Replaced infinite switch(W10857622) and unit is now working as designed. Pushed unit back into cabinet and breaker tripped. Accessed terminal block and found block was damaged and L2 connections were just dangling causing arcing. Ordering terminal block. Scheduled for 10/01/24. ; ordrng 1 WPW10245259 (Terminal block)

Arrived on site to test unit for not washing. Found error f4e3(wash motor not engaging). Verified proper voltage to motor. Replaced motor assembly(W11613479). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not being able to turn vent off. Customer stated when he uses cooktop fan will automatically turn on and he is unable to turn off when hitting cancel. Advised customer to use vent fan anytime using cooktop. Also advised moisture sensor is engaging fan unable to cancel until sensor is satisfied. Unit is working as designed at this time. No parts replaced. Job complete.

Arrived on site to test unit for not heating. Found Tod was open and preventing heating. Office to reschedule with customer. ; ordrng 2 WP4449751 (TOD)s

Arrived on site to test unit for excessive shaking. Found two of the four shipping bolts were not removed. Removed bolts and completed diagnostics with the no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for continued issues with unit not operating correctly. Upon arrival, customer states when using SANITIZE WITH OXI cycle the unit completes but never spins and leaves clothes soaking wet. Ran an exact cycle that customer is having issues with with laundry. Unit fills and begins agitation. After about :25 minutes from when cycle starts, at 1:06 mark just sits there doing nothing. At 1:01 mark starts slow agitating. At 1:00 begins a medium agitation. At :59 no movement. At :58 begins medium agitation. At :57 stops agitation. At :56 agitates again. This happens every minute until Minute :50, then mid way through :50 mark display switches to spin led. At :49 begins draining. Observed drains correctly. Unit display then darkens. Machine chimes, drains again for a few seconds then turns itself back on to start up cycle position for about a minute,then powers back off by itself. Contact techline for assistance. Spoke to Jeremy. Cannot get into diagnostics. Tech had me disconnect harness from UI to control and retry diagnostics. Am now able to get into diagnostics and get error codes F6-E3 ACU cannot hear UI, and F2-E1 UI stuck button. Tech recommended replacement of UI. Replace UI. SR# 7739941354. Replaced console W11162441I and control W11429620 at same time. Customer will monitor unit. Job complete"

"Arrived on site for lid locked. Upon arrival,ran error codes and get F9-E1 long drain. Inspected unit and found standing water in tub. Forced drain and pump energizes but there is only a small trickle of water draining. Will need to reschedule with 2 men due to being stacked and in tight cabinet. Ordering 2 men, 2 hour weigh and drain pump. Used model number on owners manual to get part number. Office to reschedule ; ordrng 1 W11458345 (Drain pump) and 1 2men (2 men) and 1 2hourweigh (2 hour weigh)"

"NEW ISSUE. Arrived on site for frost build up. Found frost on right side of freezer compartment,checked freezer door seal good,gasket sealing around cabinet on all sides,removed door,added adhesive between liner and cabinet,replaced slides tested door operation good,checked door seal good. Used w11658403"

"WOC54EC0HS04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the magnetron, inverter and interlock Assy. I installed shims to prevent front vent contact with the cabinet and tested. The machine regained all normal functions and heated as designed."

MGD7230HC3 Arrived to install parts. I removed and replaced the broken igniter and console. I found the retainer for the console cable had been broken and I replaced the main control to correct. The unit began operating as designed and no gas leaks were detected during service.

"KUIX535HPS01 Arrived to inspect ice production issues. Discussion with the customer revealed they had recently replaced the filter, but now there was still no water entering. I verified the filter was plugged and tested. With the filter out, I noted the water flow to be too little and I emoted and replaced the valve. Retesting, I found flow corrected and verified low water levels within service test mode. Customer mode filled to the high water mark on the first flush, but then overflowed to timeout on the production fill. I removed and replaced the circulation pump/level sensor assembly and the machine completed the initial flush and then second fill for production, at the correct levels. The home is a second one and I advised against leaving the machine on when the residence is unoccupied. Operational test good, no leaks observed during service."

"Arrived on site to inspect wall bake/broil elements not working. Upon further inspection, the customer advised that the Bake function works fine, but the Broil function does not. I tested the unit in Bake and it started. Tested in Broil and when I pressed the Broil key, nothing happened except the beep sound when pressing. I tested the Keep Warm function and it too operated as designed. I placed the unit in diagnostics and found no error codes. While in diagnostics, I performed a hard reset on the main control and retested the Broil function and the unit is operating as designed. Job complete. No parts installed."

"Arrived on site for oven not heating . Ran diagnostic, no error codes . Igniter not igniting , not even sparking . Found no voltage to igniter ,or dsi control. Found loose wiring on main control . Fixed molex . Oven is now igniting on both bake and broil. Ran preheat all checking normal. No parts installed . No gas leaks detected at time of service . Job complete."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the recirculating pump tube and tested. Unit is operating as designed. After removing the tube, I found the walls of the tubing completely covered with lime scale debris. No water leaks observed during service, job completed. W10863947"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the ice maker fill tube. Upon arrival, I was unable to remove the ice bin and found solid ice at the opening of the ice bin where the ice drops from the bin. Customer advised she didnt know she was supposed to unplug the unit to allow it to defrost before we arrived and there is nothing in previous techs notes to show that she was advised to do such. I advised my customer that I was going to have to reschedule to allow them to unplug the unit and allow it to defrost before I could remove the ice bin. I recommended the customer turn the breaker off and showed them how to do so. Also recommended they place towels at the front of the unit below the ice bin, on the floor and on the first shelf to catch any water that will leak. I asked that turn the power off 24 hours before we return on 10/02/24. Had customer sign waiver of damages when defrosting refrigerator. No repairs made today and scheduled return service for 10/02/24. ; schdld next appmnt for 10/2 WED !"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and I could hear a faint thumping sound which sounded normal. The customer advised that there is a service light that will turn on while the unit is operating and then the unit will turn off. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I disassembled the unit and found a small amount of lint inside (before photo) and the rollers dirty. I removed and replaced the four rollers, tension pulley roller and belt (dryer repair kit) and cleaned all axles. I cleaned the inside of the unit (after photo) and reassembled the unit and tested. Unit is operating as designed. I advised the customer that the noise theyre hearing is normal operations noise and the unit is in good operating condition. No lint observed at the end of service, job completed. I recommended the customer have their vents checked/cleaned. 4392067"

"WSR57R18DM02 Arrived to inspect cooling issue. Discussion with the customer revealed an issue where the machine would stop cooling and set off the temperature alarm. By cycling the breaker, the machine would start cooling again, in most cases and in a few, they had to cycle the breaker a second time. This leads to the control or other electrical items as the source. I attempted to recreate the issue via cycling within service mode and could not recreate it. The sealed system appeared to operate as designed and I could not verify the issue. The customer will contact us if the issue occurs again and I advised if it is not the sealed system, additional charges will apply. No water connections to unit."

"Arrived on site to test unit for latching issues. Upon arrival inspected unit found catch and strike both damaged. Replaced catch (W11429587) and strike (W11429589) and tested unit, unit is now functioning as designed, job complete."

"Arrived on site to test unit for no heat. Upon arrival customer stated unit heats but dry times are really long. Takes up to 4 cycles to dry a load of laundry. Tested unit, unit is heating. Ran a vent test, test shows venting is heavily restricted. Removed vent hose and ran a vent test, test shows good airflow. Issue is with the venting. Customer would need to hire a professional vent cleaning service and cease any use of the unit until venting is cleared out to prevent any components failures. Once vents are clean unit should return to normal operation. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site for washer shaking. Customer also says the cold water does not turn off, he has to shut off the faucet. Diagnsotics shows f8e3. Test completed but with lots of problem noises. Inspected under neath and found black oil from gearcase covering all electrical components. Found a sock stuck between tub and basket. Unable to remove agitator so unable to remove tub. Unit does not pass bounce test. Suspension needed. Water valve assembly needed. Complete rebuild of tub needed. ; ordrng 1 W11127357 (Water valve housing) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter screw) and 1 W11095106 (Harness) and 1 W10902814 (Washplate) and 8 WP8533953 (Hub screw)s and 1 W10752187 (Agitator screw) and 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 WPW10427633 (Sheild) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator) and 2 W11596033 (Actuator screw)s and 4 WPW10249633 (Gearcae screw)s and 1 W11685857 (Motor screw) and 1 Extratime (Extra time) and 1 Auth (Auth)"

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter, unit had no change, tested unit with new harness and spark module, unit had no change. Called tech line for recommendations, per tech line replace valve for front right burner. Office to reschedule. USED w11702865SR#7739986560; ordrng 1 W11703063 (Valve) and 1 W11703401 (Manifold)"

Arrived on site to test unit for left front and right front burner not staying light on low simmer. Test unit and found nothing simmer orifices clogged not allowing gas to go through to stay lite. Cleared clogged test unit and unit test good job complete. NO PARTS USED.

"Arrived on site to inspect unit for no power. Upon closer inspection found timer faulty and thermal cutoff and thermal fuse reading incorrect ohms. Replaced timer, thermal fuse and thermistor no change to unit. Ordering push to start, another timer and door switch. Rescheduled for 9/30USED W10857612 WP3392519 279816; ordrng 1 WPW10420741 (Start) and 1 W10857612 (Timer) and 1 WPW10237959 (Door switch)"

Arrived on site to test unit for dispenser not staying close. Found damaged dispenser and replaced dispenser test unit and unit test good job complete no leaks present. W11705151

Arrived on site to test unit for both front burners not igniting correctly. Test unit and found clogged burner heads. Adjusted burner heads test unit and unit test good job compete. No leaks present NO PARTS USED.

"Arrived on site to test unit for not igniting, tested unit found all burners are getting spark but two front burners will not ignite and excessive gas smell present, opening top slightly and found broken orfice holder, ordered all holders and screws and will determine what is need when top is removed office to reschedule no parts installed ; ordrng 1 W11590058 (Front left orfice holder) and 1 W11590059 (Right front orfice holder) and 1 W11590060 (Rear left orfice holder) and 1 W11590248 (Rear right orfice holder) and 8 W11241230 (Orfice screws)s"

"Arrived on site for no cool,fridge . Found compressor not running . Getting voltage to inverter . Replaced inverter W11546982. Compressor now running . No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for not running properly, tested unit found broken wire on drain pump, fixed wire with butt splice, secured wire for in potential areas where harness can fail, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not draining, tested unit found drain pump activating but not removed water, inspected disposal and found plug not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to replace previously diagnosed console, replaced console and tested, unit is now running as designed,job complete installed W11598159"

Arrived on site for range needing front left burner. On arrival installed w11563195. Tested burner and found it working as designed. Call complete

Arrived on site to install previously diagnosed control w11603810. On arrival reconfirmed issue and installed part. Tested washer and found it working as designed with no leaks call complete

Arrived on site for dryer not heating. On arrival found a clog in vent hose as well as a broken element coil. Replaced element wp3387747 and instructed customer on how to clear the vent in wall of home. Found dryer working as designed. Call complete

Arrived onsite and installed the bracket kit. Unit is now operating as designed. All checks good. Advised customer on repair. W11668672

"Arrived on site for oven door not staying shut . Found hinges bent . Replaced hinges WPW10440013, WPW10388635. Door is staying shut . Job complete"

"Arrived on site ,replaced light housing in Fz WPW10313917. No other issues found . No water leaks detected at time of service . Job complete ."