Service History 123

We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Volente, TX 78641
Jonathan
Job Details: 05/13/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found traces of water by diverter. Performed diagnostics mode, no error codes. Monitored test cycle and found leaking at diverter. Will need to replace sump assembly to repair. Removed failed sump and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for water leaks. All tested good, no water leaks detected.
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Georgetown, TX 78633
Jonathan
Job Details: 05/13/2021
"Arrived on site to install previous diagnosed parts. Removed failed UI and set Personality code on new UI. Installed new and assembled unit. Per diagnostics mode and tested all components. Ran in normal cycle. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected dryer and found it is not heating, found connector is loose at heating element and after resetting it dryer is now heating, took one picture.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/13/2021
"Arrived on site for a dishwasher with a lower spray arm not working. Upon arrival the spay arm had actually been melted onto the heating element. I removed the spray arm and found the nut broken which cause it to fall off. I installed a new spray arm and then put the unit into diagnostics to check if the heating element got affected. I found no stored error codes. I found the heating element still working as designed and drawing the correct amount of amperage. I found the unit running as designed. The customer stated they were worried about the slight burnt plastic smell when the spray arm melted. After running the heating element and removing the melted arm the smell was no longer present. I advised them now that the wash arm and burnt plastic was removed it went away.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Jonathan
Job Details: 05/13/2021
"Arrived on site for dishwasher door falling down and top rack rolling off of track. Inspected unit and work area. Found caps for toe plate missing. Found stopper not staying on track. Found door spring bent, bushing and friction pad broken. Installed new stopper on left side track. Uninstalled unit and replaced bushing, spring and pads. Reinstalled unit and found not enough clearance on side causing spring to rub cabinet. Informed customer of service performed and issue with clearance. Performed diagnostics mode, no faults codes stored. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
Justin
Job Details: 05/13/2021
Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the new control. I then put the unit in diagnostics mode and found stored no stored error codes. I found the unit still not putting enough pressure through the top wash arm. I then installed a new sump and motor and ran a diagnostics cycle again. The unit was now giving significantly stronger pressure on top wash arm. No leaks observed at the time of service. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Pflugerville, TX 78660
Kayman
Job Details: 05/13/2021
Arrived onsite for microwave with touch panel issues. Upon arrival I confirmed that only the left half of the control panel was responsive. I was able to heat a cup of water using the left half. I will need to return with the main control and control panel to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11443147 (Control main)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Manor, TX 78653
Matthew
Job Details: 05/13/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found auger motor non responsive. Replaced motor and tested unit. Unit is now dispensing ice. Job complete .
We serviced a
MAYTAG FREEZER
Model MQF1656TEW02
Near Nolanville, TX 76559
Al
Job Details: 05/13/2021
Arrived on site and inspected free standing freezer not freezing items on the top shelf.Confirmed the complaint and disassembled and found the evaporator fan was dead.Removed and replaced it and unit began circulating the air needed to freeze items inside of the unit.
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Austin, TX 78702
Scott
Job Details: 05/13/2021
"Arrived on site to replace spark board and valve . Retested and found range just needed igniter . Replaced igniter and unit is preheating normally . No gas leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Buda, TX 78610
Lou
Job Details: 05/13/2021
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the ice bin full of ice. Tested the dispenser and it dispensed both cubed and crushed ice. Unit is operating as designed. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Buda, TX 78610
Lou
Job Details: 05/13/2021
"Arrived on site to inspect range console damage. Upon further inspection, I found a small dent in the top right corner of the console. Removed and replaced the console and tested the unit. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ04
Near Austin, TX 78724
Matthew
Job Details: 05/13/2021
"Arrived onsite for refrigerator not cooling at all. Upon arrival fridge was unplugged and the compressor compartment cover was off. Plugged unit in and checked amp draw on compressor, recorded .04amps
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/13/2021
"Arrived on site for microwave door not always closing. Inspected unit and work area. Found door shutting but lamp has failed. Removed failed lamp and installed new. Tested door operation. Performed diagnostics mode and checked for fault codes, none found. Tested all components. All tested good. Spoke with customer on opening and closing door."
We serviced a
JENN-AIR COOKTOP
Model JGC8430BDS
Near Austin, TX 78732
David
Job Details: 05/13/2021
"Arrived on site to diagnose cooktop with 2 burners not properly lighting. Found front 2 were having the issues. Cleaned off with wire brush to clean spark surfaces. Retested and found front left good, but front right was arcing to the cooktop often. Tried adjusting igniter stalk but it cracked. Ordering new igniter to resolve, as well as screws and orifice holders due to rust. ; ordrng 1 WP74009336 (Igniter) and 8 WP3368921 (Screw)s and 1 WP7527P002-60 (Orifice holder) and 1 WP7527P004-60 (Orifice holder) and 1 WP7527P033-60 (Orifice holder) and 1 74009553 (Orifice holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78752
Jacob
Job Details: 05/13/2021
Arrived onsite for the unit not making ice. Replaced both water valve and ice maker. Tested ice maker. Heard it fill with water and motor on ice maker is turning. No leaks at this time. Job complete. Let customer know that is the ice seems to come out kind of small there still potentially be something stuck in the water lines. Let her know to throw out 1 buckets worth of ice just incase. Job complete
We serviced a
MAYTAG FREEZER
Model MQF1656TEW01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/13/2021
"Arrived on site to test unit for ice building on bottom of cabinet. Found drain tube was clogged with foam and permagum. Removed obstruction, tested unit, unit works good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Bastrop, TX 78602
Matthew
Job Details: 05/13/2021
"Arrived onsite to replace previously diagnosed parts. Replaced left rear orifice holder. Tested unit for function and leaks, no leaks detected at this time. Burner is functioning correctly. Customer had intermittent issues with control and confirmed F0E1 internal board failure. Replaced board. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Seguin, TX 78155
Andrew
Job Details: 05/13/2021
"Arrived on site to test unit for not cooling. Unit was cold and freezing as designed upon arrival. Found evap thermistor was not installed in proper location and readings were showing warmer than actual temps. Control was acting erratically during diagnostics by flickering and lights were illuminating randomly. Replaced thermistors and control, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Marion, TX 78124
Andrew
Job Details: 05/13/2021
"Arrived on site to test unit for lid stuck locked. Lid was open upon arrival. Customer stated it?s been working great since. Found no error codes. Ran diagnostics test 51 with no errors. Removed drain to inspect for obstruction, found nothing. Called techline and found water temp sensor was faulty. Recommended replacing valves. Office to reschedule.??????SR#7730756188; ordrng 1 W11172234 (housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/13/2021
"Arrived on site to replace drive pulley and belt from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
Arrived on site for refrigerator not cooling properly and getting a lot of ice put up on the back wall the freezer according to the customer upon arrival. Upon arrival customer also stated that 10 minutes before I showed up The ui Was shutting down resetting nonstop. Upon further investigation I was able to narrow down that the issue was within the wiring harness of the evaporator fan motor inside of the freezer compartment it was causing a power shortage to the main control causing it to power down and restart at this point the high-voltage control and ui control of both working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78628
Lou
Job Details: 05/13/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the it in diagnostics and tested the ice maker for error codes on test #56 and found no error codes. Tested the unit in test #58 and it passed. Tested in test #59 and the motor failed. Tested in test #57 and the motor failed. When I went to replace the ice maker, I found that I was sent with the wrong IM part. I verified the model/serial numbers and found that we had the incorrect model number. Corrected the model in the ticket and researched the parts diagram and found the part number that I was sent with was wrong as was the HV control. I advised the customer of my findings. I am ordering the correct ice maker and HV control and office to schedule return service. I corrected the ticket. No water leaks observed during service.; ordrng 1 W10843055 (HV control) and 1 W11294907 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
David
Job Details: 05/13/2021
Arrived on site to install new freezer door to resolve dented door from delivery. Replaced freezer door. Installed handle. Verified unit is closing and sealing. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected range and found left to valve stems are twisted and knobs cannot be centered, replaced entire manifold end it is now working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78723
Luis
Job Details: 05/13/2021
"Arrived on site for no cool. No traces of uv dye on evaporator,checked compressor compartment no traces on tubing or weld joints,checked pressures,pressure -20 and 75,unplugged unit low side pressure equalizing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Georgetown, TX 78628
Tommy
Job Details: 05/13/2021
"Arrived onsite for dishwasher leaking from left side. Upon arrival found unit was unleveled, found unit also had gap in cabinet near it took photos to document. Tested unit found it operating found moisture however by door. Found door slightly out of alignment as well as tub right gasket out of line. Also found unit was over suds. Realigned unit, leveled out gasket back into place and tested. Found unit no longer having dripping. Job Completed. Let customer know about soap and over sudzing."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Bertram, TX 78605
Cliff
Job Details: 05/13/2021
Arrived on site to diagnose a range with a broken top. Found glass top broken above lf burner. Replaced glass and all is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Canyon Lake, TX 78133
Robert
Job Details: 05/13/2021
Arrived on job for complaints of no air flow. Found the damper was stuck in close position blocking air flow. Reposition air vent to allow damper to work properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78732
David
Job Details: 05/13/2021
"Arrived on site to diagnose refrigerator that is not defrosting and making noise. On arrival unit was unplugged and defrosted. Checked fans and found fans good. Checked drain dray and found rust and debris in the drain trap, likely the cause of the failure. Called tech line and spoke with Joel, who had me test the defrost circuit. Found 120v going to heater, and 103 ohms resistance. Tech line advised to monitor and see if unit builds ice again. If it does order part #W10281315,; ordrng 1 W10281315 (Defrost heater?)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Round Rock, TX 78665
Kayman
Job Details: 05/13/2021
Arrived onsite for refrigerator with low pressure at the dispenser. Upon arrival I confirmed the Lowe pressure. I found that is you remove the filter and use the bypass cap the pressure restores to normal and stays at normal pressure. I recommended replacing the filter head reservoir assembly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Matthew
Job Details: 05/13/2021
Arrived onsite to replace previously diagnosed parts. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Noticed that floor was not allowing unit to be completely leveled.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Kyle, TX 78640
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected range and found F1E0 showing on display, checked saved error codes and also found F1E1. A new control board will be needed to correct the issue. Control boards are currently exparts and informed customer of how that effects availability.; ordrng 1 W11528352 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXLQ01
Near Austin, TX 78759
David
Job Details: 05/13/2021
"Arrived on site to follow up on refrigerator that was not cooling properly. On arrival found the compressor was off and had been off for several days. After adjusting knobs I barely was able to get the unit to click. Replaced the start relay. After replacing the start device I tested knobs again and was able to get it to kick on when fully turned to the right and maxing out the temp. Found thermostat rattling.
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Austin, TX 78727
Justin
Job Details: 05/13/2021
"Arrived on site for a dishwasher not running through the cycle. Upon arrival the customer stated the unit would fill and drain and will leave some water in the tub but would do nothing else. They said they pulled out the filter and found a bunch of glass in there as well. I put the unit into diagnostics mode and found stored error codes F8E4 for drain motor electrical problem, F9E1 for diverter not finding position, and F6E4 for float switch open. I then ran a diagnostics cycle and it filled with water, then you could hear the drain pump struggle, and nothing else. I ohmd out the float switch and found it to be good. I then checked voltage at the drain pump and it was fluctuating in and out. I did find voltage at motor to be correct. I found that the unit had a bad control and sump and motor. Possible a bad drain pump as well. I also found the dispenser physically broken.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected washer and found it is not connected to any water source, power, or Drain. Due to customers complaint inspected underneath washer and found actuator arm is out of cam. Per service pointer W11531483A Replacing the actuator will correct the issue, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 05/13/2021
Arrived on site to replaced damaged dryer lid. Replaced lid due to transport damage. Verified unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Austin, TX 78730
Justin
Job Details: 05/13/2021
"Arrived on site for a dishwasher that stays in the wash cycle and never stops. Upon arrival the customer stated that another company has already changed out the control, UI, and the OWI sensor. He said the unit will run forever until manually stopped. I checked voltage at the wall and found it correct. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I checked voltage at the junction and it was also good. I found correct voltage at the control too. I inspected the harness and found no damage. I called techline and spoke to Andrew and received SR# 7730755722. He advised that it appears to be running as designed. Upon running it through diagnostics again I found the fan motor not running and possibly causing the control to have issues. This indicates a possible bad control and fan needing to be replaced. I replaced both parts and then retested the unit in diagnostics. Unit is now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHS2667KE0
Near Burnet, TX 78611
Cliff
Job Details: 05/13/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found icemaker fill tube causing water to drip on evap fan. Error code caused by fan malfunction shutting unit down. Removed ice and repaired tube. All is working properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR COOKTOP
Model CVE3401B
Near Seguin, TX 78155
Andrew
Job Details: 05/13/2021
Arrived on site to test unit for LR burner not working properly when set to low. Found wiring is burnt and brittle. Needing main supply harness and infinite harnesses. Also recommend replacing infinite switches due to showing signs of deterioration. ; ordrng 1 71003473 (harness- s) and 2 71003475 (INFI HARNESS)s and 3 W11088181 (switch-inf)s
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78702
Scott
Job Details: 05/13/2021
"Arrived on site for no drain washer . Couldn?t duplicate error at time of visit .no error codes ,passed diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
David S
Job Details: 05/12/2021
"Arrived on site for sealed system repair. I gained access to the dryer and punctured it I found full pressure in the system. I installed a new compressor, uv dryer and access valve. I pulled a vacuum and found it holding. I put a measured charge into the system and found the pressures holding and the unit cooling properly. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM
Near Austin, TX 78703
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for dishwasher not cleaning correctly. Test unit and found unit getting plenty of water and unit spraying and draining correctly. Found water to be cold not 120?. Advised customer to run hot water before turning unit on job complete.
We serviced a
GE RANGE
Model JB850SF1SS
Near Austin, TX 78747
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for right front burner not coming on. Test unit and found bad switch. Test unit and unit test good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78749
Luis
Job Details: 05/12/2021
"Arrived on site for ice build up in freezer and doors not aligned. Found small frozen droplets in freezer,gasket sealing correctly,added adhesive between gaps from liner to cabinet,adjusted doors to customers request."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78754
Scott
Job Details: 05/12/2021
Arrived on site for washer not agitating . Found actuator had slipped out of cam lever . Replaced actuator . All checked normal after calibration and diagnostics wash. No water leaks detected at time of service. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SBL1
Near Austin, TX 78734
Robert
Job Details: 05/12/2021
Arrived on job to replace previously diagnosed parts. After replacement of magnetron I found the thermostat damaged and transformer damaged too.m; ordrng 1 8205652 (THERMOSTAT ) and 1 W10871219 (transformr)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
Matthew
Job Details: 05/12/2021
"Arrived onsite for microwave filling with smoke. Upon arrival inspected for burns and scorch marks, found none. Tested unit and heater water without fault. Customer explained happened while cooking bacon. Tested unit and what the customer experienced was stem from the bacon cooking. Notified the customer that this unit operates different than the previous. Unit was set to max power so cooking time will be different. Customer adjusted power. Expressed customer should familiarize herself with the use and care manual. Unit is functioning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/12/2021
Arrived on site to test unit for not drying and not washing correctly. Found error code f7e1(no heat). Also found soap build up in sump. Cleared error and ran diagnostics. Heater engaged as designed. Found customer has water softener. Advised customer on use of rinse aid and soap amount due to softener. Also advised of purging cold water at sink prior to using dishwasher. No leaks detected. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect cooktop error code. Upon further inspection, I found the unit showing the F47 error code on the right side. Customer advised that the left burners are working. I had the customer sign the waiver of damages when removing glass cooktop then disassembled the unit. I found the relay for the large burner was damaged. I removed and replaced the module and tested the unit and it is operating as designed. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78749
Luis
Job Details: 05/12/2021
"Arrived on site for ice build up in freezer. Found ice in freezer on left side of wall and on packages,checked door seal good gasket sealing to cabinet correctly,added adhesive to large gaps between liner and cabinet. Cleared out ice checked door seal good."
We serviced a
MAYTAG WASHER
Model MHWZ600WR00
Near Round Rock, TX 78681
Wesley
Job Details: 05/12/2021
Arrived onsite and found one lead of wiring to the drain pump had worn and only provided intermittent continuity. During my exploration of the continuity issue the wire snapped at the drain clip. Reset clip and stubbed new length of wire in place of the broken wire. Unit is now operating as designed. Advised customer on findings and repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/12/2021
"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found unit leaking water at filter housing. Tested operation and found failed filter housing. Customer requested to change filter with housing. Removed failed filter housing and filter, installed new. Tested operation and found bad connection to inlet valve. Corrected connection and tested again. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
"Arrived onsite for refrigerator with no interior lights and no water or ice at the dispenser. I found the FC= - 2 RC=38 I found the drain pan warped and the bottom of the RC full of water. I checked and found 2 of the wires in the pantry harness were broken. I disconnected the pantry UI and the interior lights restored as well as the water/ice dispenser. I am quoting for the pantry UI control, pantry harness and drip pan(W11457241) for repair. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78731
David
Job Details: 05/12/2021
"Arrived on site to diagnose dishwasher not draining. Ran unit and found standing water. After running I can feel the pump humming, but no water being moved. Replaced drain pump and retested. Verified unit is draining properly with no water leaks found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated the last service by us we had left the door crooked and it was not closing all of the way. He stated this had cause the IM in the freezer to stop at first. He then correct the door, the FC started working, but the upper IM stopped working. They had another company come out and service the unit and they replaced the IM, but it did nothing. I checked the temps in the unit and found the FC at 6?F, the RC at 37?F, and the ice box at 15?F after being opened for a while. I put the unit into diagnostics mode and the ice level sensor was accurate, the ice box fan turned on, the IM harvested, but the IM got no water when called for. I harvest the IM and it ran through as designed. The IM also had an E5 error code for IM in frozen state for to long. I gained access to the valve and removed the line. I tested the valve again with a cup and found the valve working. This indicates a frozen fill tube. I thawed out the fill tube and replaced the IM due to the error code. I then tested the fill and harvest and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hutto, TX 78634
Wesley
Job Details: 05/12/2021
"Arrived onsite and found unit with control glitch symptoms preventing selections, not completing cycles and occasionally not locking properly. Customer advised of parts concession they received day of. Replaced ui and control together as well as latch. Unit is now operating as designed. All checks good."
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
"Arrived on site for SHUTS DOOR AND INSTEAD OF STARTING BEEPS 3 TIMES AND INDICATOR LIGHT FLASHES CONTINUOUSLY. CAN SELECT CYCLES - DOES FEEL LIKE DOOR IS LATCHING PROPERLY, INDICATOR LIGHT THAT FLASHES RIGHT ABOVE THE TOWEL BAR. Dishwasher not turning on and calling for water. Door latch was making good contact and latch harness was plugged in properly. Tested main board and it was faulty. Removed main board and installed new board. Placed dishwasher in normal wash cycle and called for water and began running as designed. Kept dishwasher running to ensure it was completing cycles. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Marble Falls, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised homeowner that appliances were not intended to be put on gfci or afci circuits. Nor repairs can be done to refrigerator to prevent issue.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Round Rock, TX 78681
Wesley
Job Details: 05/12/2021
Arrived onsite and replaced the inlet valve. Also found hot water supply issue contributing to the problem. Advised customer on the repair. And the supply findings. All checks good.
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQA
Near Austin, TX 78746
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected washer and found cold water valve has cracked. After replacing it verified washer will now fill with water and drain properly without leaking, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Justin
Job Details: 05/12/2021
Arrived on site to install previously diagnosed parts. I installed the parts and the unit was still clicking in the front left burner. I called techline and spoke to TJ and received SR# 7730741237. He advised replacing the switch harness. Upon swapping the LP conversion over to the new orifice holder the orifice broke. Ordering a switch harness and new LP conversion kit. Next technician needs to check polarization and ground as well. Requesting two hour job. Office to reschedule. ; ordrng 1 W11344433 (Switch Harness) and 1 W11238042 (LP Conversion Kit) and 2 TwoHourJob (Two Hour Job)s
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2612LS4
Near Lakeway, TX 78734
Luis
Job Details: 05/12/2021
"Arrived on site for no water. Tested dispenser no water,removed connector at hinge tested water dispenser good water to connector diagnosed insulation has pulled away from door liner allowing water line to freeze in door.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSS0
Near Harker Heights, TX 76548
Al
Job Details: 05/12/2021
Arrived on site and inspected the dishwasher not draining.Confirmed the complaint and found the drain hose was filed with aged debris and grease from the unit.Used my flex sticks to clear the drain tube and unit now draining properly.JOB COMPLETE
We serviced a
MAYTAG WASHER
Model LAT9406AAM
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a washer that is not starting. Found failed lid switch and it will need to be replaced to complete repairs.; ordrng 1 12001908 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site for a cooktop that had yellow flames and flames that were to tall. I found the yellow in the flames to be normal and most likely due to the construction in the area. Upon further inspection I found back left orifice needing adjustment and causing the flame to be significantly off. I uninstalled the orifice and reinstalled it. The flame is no longer abnormal. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, TX 78728
David S
Job Details: 05/12/2021
"Arrived on site to diagnose washer making loud squealing noise during cycle, upon arriving on site customer informed us that sometimes but not all the time the unit makes a loud noise during the cycle. Checked underneath the unit for any sign of gearcase oil or shavings, found none. Checked under the belt and found markings identifying that the belt might be slipping causing the noise, replaced belt and ran unit through diagnostics, unit tested fine, filled unit with water and did an agitation test at high fill, tested fine, drained the unit then tested low and high spin, found unit operated as designed. Unit is operating as designed, informed customer if the problem persists after the belt replacement to contact the office for return service on brochure. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
Arrived onsite for refrigerator losing cool. Upon inspection I found the unit cooling and the RC at 34 with the FC at -2. I could not see any visible blockages or issues with the door seal. I tested door switches they are working as designed. I accessed the evaporator and found a block of ice had formed on the right side going all the way down the evaporator completely blocking the return vent. I cleared out all the ice and restored power to the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect range oven not heating on bake mode. Upon further inspection, customer advised that they were baking and saw a flash in the oven and it stopped heating. I removed the bottom panel and found the element had shorted and was burnt into two pieces. Removed and replaced the bake element and tested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for f1e0 error. Found error to be internal board issue. Will need to order new control board office to reschedule. ; ordrng 1 W11528352 (Control board)
We serviced a
GE COOKTOP
Model JP346BM2BB
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site for cooktop not turning on. Upon arrival I found unit had lost all power. Upon further inspection found breaker had tripped. After restoration of power I found the on lift wouldnt turn off even with unit not being manually turned on. Found after disassembly that front right infinite switch had burnt out causing partial power being sent to burner. I replaced the infinite switch and reassembled and tested the cooktop. Found unit now fully functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78747
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced latch test unit and unit test good job complete.
We serviced a
KENMORE DRYER
Model 417.8112231
Near Georgetown, TX 78628
Jonathan
Job Details: 05/12/2021
"Arrived on site for dryer running 15 minutes then shutting off. Inspected unit and work area. Ran unit on air dry time for 30 minutes to see if issue is heat related. Ran for 15 minutes and failure did not occur. Ran unit on time dry high heat and failure occurred. Found relay sticking on control. Will need to replace control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/12/2021
Arrived on site to install previously diagnosed part. Removed condensation from surface and installed blocks on concave area of left side door. Closed door and tested water and ice dispenser. Both dispensing as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230RHW
Near Blanco, TX 78606
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of residue on clothes and dispenser full of water, found failed dispenser drawer and customer using to much soap. Unit passed all diagnostic tests and I calibrated unit, tested good, ordering dispenser drawer to be shipped to customer. ; ordrng 1 W10861667 (Dispenser) and 1 Cnote (Office to drop ship dispenser)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26H7CSB4
Near Kempner, TX 76539
Tyler
Job Details: 05/12/2021
Arrived on site for refrigerator not cooling proper and causing ice build up in the flooring of freezer compartment. Upon arrival I found unit temps were around 48 in freezer and 60in fresh food side. I found ice in freezer was from a clogged drain line. Also found drain line attached to unit is a generic rubber hose not designed to be used as a drain line and was insulated in with a foam can making it extremely hard to be replaced or removed. Also found evap fan motor had been receiving 120 v but was not running even with proper power being supplied.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
David S
Job Details: 05/12/2021
"Arrived on site to diagnose spray arm not turning, the customer informed us of the spray arm not staying on during cycles. we found that the spray arm itself will not stay on properly and that the manifold itself that holds the spray arm is incorrectly molded causing the spray arm to consistently fall off due to the arm hitting the manifold, we are returning with the same spray arm and ordering the manifold for repair.
We serviced a
KENMORE DRYER
Model 110.878726
Near Uhland, TX 78640
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected Dryer and found belt is loose. Found tension pulley is missing. A new one will be needed to correct the issue.Dryer is to be left unplugged until parts are replaced.; ordrng 1 279640 (Tension pulley)"
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AB0
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for igniters not working. T
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EBS02
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator with a door that will not close. Found door stop not positioned properly preventing proper closing of door. Reset stop to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator with light not working. Found led module failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78628
Jonathan
Job Details: 05/12/2021
Arrived on site for stacked washer making a banging sound. Performed diagnostics mode and checked fault codes. Found fault code F5-E4 door lock failure and F0-E5 off balance load or to large of load. Ran test cycle and monitored operation. Found components working. Removed back panel and inspected. Found all working as designed and no water leaks detected.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for broil function not working. Found broil wire on control was not set into connection plug properly preventing broil from engaging. Set wire properly into connection plug, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Wesley
Job Details: 05/12/2021
"Arrived onsite for freezer ice maker not producing. Cycled icemaker with jumper. Icemaker cycled and called for water, audible valve actuation. However no water flow. Determined no topical ice obstruction in fillspout. Ordering ice maker fill valve. Advised customer on findings and needed repair. ; ordrng 1 W11129435 (Freezer icemaker valve)"
We serviced a
GE OVEN
Model PB975BM2BB
Near Killeen, TX 76542
Al
Job Details: 05/12/2021
Arrived on site and inspected double range with steam coming from the unit.Confirmed the complaint and found the amount of smoke was simply the baked on food that continuously reheats when customer uses the oven.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Buda, TX 78610
Robert
Job Details: 05/12/2021
Arrived on job for complaints of LF error code. Ran diagnostics and found code all valve tested good. After ran calibration. No leaks detected at time of service
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. The unit is working as designed. I also found the control wires causing the rattle. I zip tied them and the rattle reduced. I advised the customer of my findings. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MHX00
Near Austin, TX 78746
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected refrigerator and found frost pattern is good, freezer temperature is good. Fresh food temperature is 50+ degrees. Examined evaporator fan and found it is running, prescreened evaporator fan motor does not match the original and has a completely different harness. Could not find model/serial number on the machine,
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78737
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from hot water supply line, I tightened connections, tested good, if problem continues, customer will need to replace supply lines."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit not agitating, found failed actuator, I replaced actuator, ran calibration, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Leander, TX 78641
Lou
Job Details: 05/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Pulled the unit out and tested the compressor and found it extremely hot to touch and it showing 2.29amps. I found the sealed system components are covered under manufacturer extended warranty. Quoted the customer $638.40 ($589.75+tax) for service/labor fees for the sealed system repair. I am ordering the compressor kit, UV drier, access valve, FC evaporator & RC evaporator. Also ordering a CNOTE-PLACE ON CANCELLATION LIST. Office to schedule return service, no water leaks observed during service.; ordrng 1 W10779331 (Compressor kit) and 1 W10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 WP2188822 (FC evaporator) and 1 WPW10643261 (RC evaporator) and 1 CNOTE (Place on cancellation list)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Temple, TX 76502
Tyler
Job Details: 05/12/2021
"Arrived on site for dryer allowing hot air to escape during dry cycles. Upon arrival I found door seals were functioning as designed and had no damage. Also found during dry cycle (timed dry, high heat) that unit was getting an average temp around 157 degrees. I then found lint shooting out through vent hose connected to exhaust that runs through insulation of home. I then found that behind connections of vent hose there was a hole in venting allowing for air to escape. I repaired the vent hose and retested unit multi times on highest heat settings during time dry. Found unit is functioning as designed and laundry room is no longer getting hot from escaping air. Call complete"
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/12/2021
"Arrived on site to inspect dryer not working. Upon further inspection, found the unit to be a commercial dryer stacked unit. Found the display not on but the unit plugged in. Tested voltage at the wall and got 220V. Removed the control panel and tested the transformer and it was good. Tested voltage at the control from the transformer and found Blue-Blue=4.7VAC, R-R=27VAC, W-W=22VAC at the AA8 connector, so all points are within range. Contacted commercial techline and spoke to Alex and advised of my findings and recommended to control.I am ordering the main control/display assembly and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11398779 (Main control)"
We serviced a
FRIGIDAIRE DRYER
Model FFQG5000QW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
Arrived on site to install previously diagnosed part. Found igniter was getting too high of an amperage draw. Removed igniter and installed new igniter. I have ordered the thermostat to return and complete the repair. Once thermostat is replaced and dryer is tested and working as designed we will collect final payment. NOTE: Please add customer to cancellation list. ; ordrng 1 134587700 (Thermostat)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/12/2021
Arrived on site for Oven controls scrambling. Placed in diagnostics and communication error code was presented twice. Cleared error codes. Removed control and installed new control. Ran preheat to 350. Oven preheated as designed. Screen did not scramble while opening and closing the door while heating. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Austin, TX 78732
Robert
Job Details: 05/12/2021
Arrived on job for complaints of spark after lighting. Found the burner topper reversed on burner corrected placement and test.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/12/2021
Arrived on site for microwave not showing time on display when using sensor cook. Inspected unit and work area. Tested sensor cooking operation. Cooked a bag of popcorn and found time will not show on popcorn just sensing bars as stated in user care guide on page 11. Cooked a bake potato in unit and found unit cooking as designed. Unit would show sensing then go to time. Called Whirlpool tech support and spoke with Bruce to confirm operation. Sr# 7730744308.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Jonestown, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect refrigerator. Upon further inspection, at the previous service call, I found a large block of ice on the RC evaporator. Customer unplugged the unit and allowed to defrost before I returned today. I found the RC evaporator drip pan was badly warped and the evap harness thermistor was blackened. I removed and replaced the evap motor harness and secured the thermistor on the suction line with foil tape and ziptie. Removed and replaced the evaporator drip pan kit. Using the clamps and zipties provided in the kit, I secured the evaporator to the back wall and sealed off the gap at the top of the evaporator housing with permagum that was provided in the kit. Reassembled the unit and tested and unit is operating as designed.
We serviced a
KENMORE REFRIGERATOR
Model 106.555224
Near Austin, TX 78704
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not making ice fast enough/ not filling the bucket. The filter was not pushed in correctly. Pushed filter in correctly. The switch for the ice level was not on. Turned back on. Heard unit dispensing ice into the bucket and ice maker filling with water. Could not find issues with ice maker. How ever customer said that the unit has to be tricked to start filling with ice once it gets low. Asked them to monitor it and to take videos when possible to see the issue better. No issues at this time.
We serviced a
KENMORE REFRIGERATOR
Model 596.467935
Near Johnson City, TX 78636
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, heater tested good, ordering control and harness with bi metal. ; ordrng 1 WPW10503278 (Control) and 1 WPW10290745 (Harness)"