We serviced a
WHIRLPOOL OVEN
Model KMBP100ESS03
Near San Marcos, TX 78666
Andrey
Job Details: 06/22/2022
"Arrived on site to test unit for not heating properly, tested unit found a connection on to control has fall out do to a broken retainer clip and temp sensor pinched, found that unit is not receiving proper voltage, wired to a 120VAC Circuit, unit has all functions but the grill element will not engage due to incorrect voltage, replaced control and temp sensor as precautionary, advised customer to contact electrician to resolve issue, job complete ; ordrng 1 W11398764 (Filter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near New Braunfels, TX 78130
Andrey
Job Details: 06/22/2022
"Arrived on site to test unit for blown light bulb, tested unit found shorted control, recommend replacing light bulb housing and control, ordering control, office to reschedule ; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Harker Heights, TX 76548
Tyler
Job Details: 06/22/2022
"Arrived on site for washer not starting cycle (per customer on arrival). Upon arrival co firmed complaint but found no errors in diagnostics. I then found stable and properly polarized outlet. I hen verified pump, actuator , and motor all ohmed within technical manufacturing specs. Found capacitor had failed not allowing stable power to pass to motor. After replacing cap with truck stuck capacitor, I then reassembled and tested unit in diagnostics and normal operation. Found no signs of leaks and unit fully starting and cycling through settings as designed. Call complete ; ordrng 1 W11162560 (Cap. Tg truck stock dont order)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Salado, TX 76571
Kimo
Job Details: 06/22/2022
"Arrived onsite for refrigerator not making ice and making loud noise at times. Upon perform diagnostics mode I found that the thermistors were all good, the defrost thermistor was good, no IM codes stored and IM going though harvest. Upon further inspection I found the the deli drawer was not closing properly. I corrected this and tested fans and found that the gas all work. Further inspection I found the the right side rc door gasket torn I am ordering 1x gasket and the defrost heater. Return tech to level unit after installation of parts. Office to reschedule.; ordrng 1 W10846057 (GASKET-FIP) and 1 WP12729128 (HEATER)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Georgetown, TX 78626
Kimo
Job Details: 06/22/2022
Arrived onsite to install previously diagnosed parts. Upon inspection of basket Lock nut I crossed it. I am ordering 1x locknut. And returning with gearcase.Reschedule for 06/29/22q; ordrng 1 W11551646 (NUT-SPANER)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Leander, TX 78641
Gerry C
Job Details: 06/22/2022
"Arrived to inspect no cool. I found the compressor not running and verified line VAC to the inverter and correct triggering HZ in test mode 38. I was able to measure voltage to the compressor at the inverter output and watched variable voltages up to 230 during attempted starting. There was a very faint sound of the compressor attempting to start and it is likely the compressor has failed, but I am ordering an inverter to attempt, prior to complete sealed system R/R. We will schedule for 3 hours and have all sealed system parts upon return. No leaks observed during service and I shut the water supply off. ; ordrng 1 W11506421 (Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78628
Kimo
Job Details: 06/22/2022
Arrived onsite for refrigerator ice maker not producing ice. Upon inspection I found that the ice maker would not harvest. I replace icemaker and tested unit and found that Ive maker operating as designed. Upon further inspection I found the right side door gasket was torn. I am ordering 1x door gasket. Set return for 06/28/22; ordrng 1 W10830055 (GASKET-FIP)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Spicewood, TX 78669
Justin
Job Details: 06/22/2022
"Arrived on site to install the DSI board and provide the customer with orifices. Upon arrival I found we had the wrong orifices on hand. We will need to order the bake and broil orifice kit to provide to the customer. I informed the customer that we cannot install the orifices, and they will need a licensed plumber to make the conversion. I tested all igniters and found the DSI board was not needed. Upon return we will provide both orifice kits. Office to reschedule. ; ordrng 1 W11126051 (LP Bake & Broil Kit)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/22/2022
Arrived on site to test unit for no ice production. Found unit receiving water and proper voltage. Unit is recognizing water reservoir is empty but valve is not receiving voltage. Recommend replacing control. Office to reschedule. 2hrs on return visit. ; ordrng 1 W11034363 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78741
Leonardo
Job Details: 06/22/2022
Arrived on site to test unit for unit filling with water. Test unit and found fill valve stuck in the open position allowing water in to unit. Turned water off under sink and will need to replace fill valve. Office to reschedule ; ordrng 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakeway, TX 78738
Luis
Job Details: 06/22/2022
"Arrived on site for cooling complaint. Found freezer evaporator incased in ice diagnosed unit not running through a defrost cycle. Ordering main control,ui and thermistor will also order harness and heater in case needed. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11581973 (Harness) and 1 W11566851 (Control) and 1 W11546981 (Heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Marble Falls, TX 78654
Lou
Job Details: 06/22/2022
"Arrived on site to inspect dishwasher not draining and showing error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F9E1, F7E1 f F10E2. Cleared the codes and continued with testing. The unit operated as designed. Following the tech sheet with the motor failure error, the control is possibly misreading the motor when the drain pump comes on which could be throwing the error code for the drain pump. Also, I found the element with orange or brass bushings and over service pointer #W11540964, the element has to be replaced. I am ordering the motor assembly, vent, and element and will return with prescreened parts. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11537778 (Element) and 1 W11414073 (Vent) and 1 W11416362 (Sump/motor assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Kingsland, TX 78639
Lou
Job Details: 06/22/2022
"Arrived on site to inspect dishwasher with no water coming in. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled with water and the motor failed to come on then it began to struggle to come on. I advanced through testing and the drain pump, dispenser and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Temple, TX 76502
Kimo
Job Details: 06/22/2022
Arrived onsite for refrigerator that is making a strange noise. Upon inspection I found that there was a gap in the unit (see pix) I call techline and told Bruce of my findings and he put it in for possible replacement. Sr#7733948131.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78754
David S
Job Details: 06/22/2022
"Arrived on site for rc evaporator building ice. I inspected the unit and work area. I found the ice building up on the evaporator from the center outward. I found the drip pan in good condition. I found all fans running properly. I found the unit set to basic defrost. I put the unit into a forced defrost and found the unit defrosting. I gained access to the hv control and found proper voltage to the unit. I found good voltage to the thermistors, and they are all reading with in range. I gained access to the evaporator and found its serviced according to service pointer W11092686 Rev. G. I called techline Rob sr# 7733946970, I advised him of the history of the unit and my findings. He deemed the unit not repairable. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78729
Wesley
Job Details: 06/22/2022
Arrived onsite and replaced the impeller which had been stripped. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXVS02
Near Austin, TX 78736
Luis
Job Details: 06/22/2022
Arrived on site. Replaced defective icemaker assembly
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS03
Near Round Rock, TX 78681
Jonathan S
Job Details: 06/22/2022
Arrived on site for oven having error code F5-E1. Inspected unit and work area. Found oven gasket separated at bottom and last pivot from gasket had came out. Reinstalled gasket and performed diagnostics mode. Verified error code and tested door latch. Found operating as designed. Found erro occurred after cleaning cycle. Found most likely failure occurred due to thermal expansion. Spoke with customer on service performed and user care guide.
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/22/2022
"Arrived on site to test unit for loud squeal noise when running. Found a ring and two screws stuck in rear felt rubbing against rear rollers. Removed obstruction and was going to replace rollers but found unit has to be completely taken apart to replace so did not as extra pay would be required. Since parts were technically needed cleaned felt and removed obstructions. Reassembled unit, tested unit, unit running as designed. If issue persists recommend 3x pay and 2hrs as unit needs to be completely disassembled for proper repair. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Canyon Lake, TX 78130
Andrew
Job Details: 06/22/2022
"Arrived on site to replace harness from previous diagnosis. Replaced harness, tested unit, unit now working as designed. Job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KW12B
Near Kingsland, TX 78639
Lou
Job Details: 06/22/2022
"Arrived on site to inspect dishwasher not cleaning, bad odor and black spots in the interior. Upon further inspection, I tested the unit and it is operating as designed. Opened the unit door and could smell the odor of stagnant water and found mold on the racks. Customer advised that the unit sat for a while before they moved in. I advised the customer maths to with it operating as designed, their home warranty wont replace the racks due to the mold built up. I recommended that they attempt to clean the unit and clean the racks by hand. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Kingsland, TX 78639
Lou
Job Details: 06/22/2022
"Arrived on site to inspect refrigerator ice maker not working and door open sensor wont turn off. Upon further inspection, the customer advised that the sensor stopped and was due to his spouse cleaning the unit out and unplugging the unit. I tested the ice maker using my jumper wire from points T-H and the ice maker would not harvesting and never called for water. I removed and replaced the ice maker and harness and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeway, TX 78738
Luis
Job Details: 06/22/2022
"Arrived on site. Replaced defective door and fitting,checked door operation good."
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW0
Near Austin, TX 78750
Matthew
Job Details: 06/22/2022
"Arrived onsite for dryer making noise during cycle. Upon arrival tested unit. Disassembled unit and found belt ripping and rollers worn. Recommended repair kit to address worn parts. Used kit to replace rollers, idler pulley and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78717
Jonathan S
Job Details: 06/22/2022
"Arrived on site for washer leaking water. Inspected unit and work area. Found torn door bellow. Will need to replace bellow before testing due to leak. Removed torn door bellow and installed new. Assembled unit and performed diagnostics mode. Checked fault codes and found fault code F0-E2 over suds. Ran automatic test cycle and found all components operating as designed. No water leaks detected during service.
We serviced a
FRIGIDAIRE RANGE
Model FGF368GMK
Near Round Rock, TX 78681
Jonathan S
Job Details: 06/22/2022
"Arrived on site for range front left burner not igniting and oven not preheating. Inspected unit and work area. Tested cooktop operation and verified failure. Found food spillage blocking orifice. Cleaned orifice and tested burner, found working as designed. Tested oven operation and measured amp draw to igniter, found igniting only drawing 2.4 amps. Found failed igniter. Removed failed igniter and installed new. Assembled unit and tested op. Found unit preheating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSS0
Near Round Rock, TX 78664
Jonathan S
Job Details: 06/22/2022
Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Tested operation to verify failure. Gained access to control and found burnt circuit on control.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near McGregor, TX 76657
Jonathan M
Job Details: 06/22/2022
Arrived on site for a washing machine that is vibrating during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit does complete the cycle but was concerned about how much vibration was happening while running. Ran the unit through a high-speed spin in manual testing. The unit ran as designed but the point customer did point out that that was what he was saying. I did explain to the customer that that is normal operation with these newer units just due to the fact that theyre being suspended in the air and do not have anything to help stabilize the tub and basket. Ran the unit through diagnostic testing in the unit ran as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHN00
Near McGregor, TX 76657
Jonathan M
Job Details: 06/22/2022
"I arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the compressor does not run but all other functions of the unit work fine. Did confirm the customers complaint and found the starting device energized but not trying to turn on the compressor. Replaced the starting device and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
Gerry C
Job Details: 06/22/2022
"Arrived to instal previously diagnosed and ordered parts. I replaced the parts per Technical Service Pointer #: W11560805 Rev. C. I flushed the water supply and found debris and cloudy water. After the flush, the issue was cleared. I tested the unit and it operated and filled as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Jonestown, TX 78645
Gerry C
Job Details: 06/22/2022
"Arrived to inspect no heat and timer stalling. I found L1 had only 42 VAC and L2 was 122. After cycling the circuit breaker, the issue was resolved. I tested with an internal thermal probe and the unit heated and cycled as designed."
We serviced a
JENN-AIR COOKTOP
Model CVGX2423B
Near Leander, TX 78645
Gerry C
Job Details: 06/22/2022
Arrived to inspect valve and igniter issue. I found the front right valve was seized and I verified with parts research that it is not available. The CX elected to not pursue further repair without being able to obtain the valve. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Jonathan S
Job Details: 06/22/2022
"Arrived on site for refrigerator FC intermittently freezing. Inspected unit and work area. Found tile in front of unit cracked. Found FC evaporator fan not running. Measured DC voltage and found none. Tested with fan unplugged and found DC voltage. Installed evaporator fan motor and found fan started to run. Found fan stopped running when released connection. Measured DC voltage from control and found correct voltage. Found when wiggling connection to fan it would run, indicating a short in cabinet harness. Spoke with customer on service performed and not unit is not repairable. No funds collected today due to call back. Job completed."
We serviced a
MAYTAG WASHER
Model MHW2000AWW
Near Temple, TX 76504
Kimo
Job Details: 06/22/2022
"Arrived onsite for washer not spinning clothes out. Upon inspection I found that the unit would not go into spin properly. Which indicates a motor failure. Upon looking up parts I found that there was a kit that came with the motor, motor control, harness and line filter.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Manchaca, TX 78652
Scott
Job Details: 06/22/2022
"Arrived on site for washer not getting any water . Customer had removed supply lines . Reattached lines . Ran diagnostics. No error codes . Unit pasted test wash . Started a quick cycle , ran for about 10 min. All checked normal. Couldnt duplicate any errors . Did recommend customer get ahold of maintenance dept at apt , hot water valve is leaking a small amount of water . No other leaks detected at time of service. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78703
Wesley
Job Details: 06/22/2022
Arrived onsite for unit operating with failed LEDs. Replaced all LEDs with kit. Unit is now operating as designed. Covered by SP designation.
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78704
Wesley
Job Details: 06/22/2022
"Arrived onsite to repair stuck key error and replaced the ui board and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Austin, TX 78704
Wesley
Job Details: 06/22/2022
Arrived onsite for irregular flame color and found unit operating as designed. Provided customer instruct on moisture content in the air affecting flame color. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78704
Wesley
Job Details: 06/22/2022
Arrived onsite for frost in freezer and found freezer gasket needed heat treatment to re seal. Customer is defrosting. Heat treated gasket to restore seal. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78701
Wesley
Job Details: 06/22/2022
Arrived onsite and found unit with oversuds leak into the overfill tray. Cleared water and tested. Unit is now operating as designed. Advised customer on use and care and solution to issue. All checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bastrop, TX 78602
Joe Z
Job Details: 06/22/2022
"Arrived onsite to install previously diagnosed parts. Replaced gearcase,hub,and washplate. Test unit and unit operates correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78750
Matthew
Job Details: 06/22/2022
Arrived onsite for refrigerator not defrosting properly. Called SW for assistance and recommendations per tech line. Thermistor had been replaced and was functioning correctly. Replaced HV control and UI. Powered unit and unit is functioning properly. Job complete
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Austin, TX 78753
David S
Job Details: 06/22/2022
Arrived on site to install previous diagnose parts. I gained access to the main harness and replaced it with new. I powered the unit on and tested it. I found it working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, TX 78754
David S
Job Details: 06/22/2022
"Arrived on site for water building up in the freezer. I inspected the unit and work area. I found the evaporator drain pan clogged with ice. I cleared ice, and cleared the drain tube. The unit is working as designed, with no more water leaking. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78723
David S
Job Details: 06/22/2022
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hose crimped. I installed a new drain hose. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Austin, TX 78752
David S
Job Details: 06/22/2022
Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cutoff not plugged in. I plugged in the thermal cutoff and tested the unit. It is now working as designed. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW2430DS03
Near Austin, TX 78756
David S
Job Details: 06/22/2022
Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I powered the unit on and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model SF367LEKT
Near Austin, TX 78748
Leonardo
Job Details: 06/22/2022
Arrived on site to relace dsi board and sensor. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Leonardo
Job Details: 06/22/2022
Arrived on site to test unit for unit not getting to temp. Test unit and found and sensor. Replaced sensor test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model JES9800CAS00
Near Austin, TX 78734
Leonardo
Job Details: 06/22/2022
Arrived on site to test unit for unit not wanting to heat at 350?. Test unit and found unit was on Celsius not allowing you to cook at 350. Changed it to F test unit and unit pre heated to 350 job complete.
We serviced a
GE DISHWASHER
Model PDWT380V00SS
Near Austin, TX 78734
Leonardo
Job Details: 06/22/2022
Arrived on site to replace motor and water line and vent motor and fill valve. Replaced all parts test unit and unit test good no leaks present job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDU03FTSS0
Near Lakeway, TX 78734
Leonardo
Job Details: 06/22/2022
Arrived on site to removed the bottom spray arms. Removed spray and and filter and unit was cleaned. Drained unit 5 times and unit drain correctly job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Seguin, TX 78155
Andrey
Job Details: 06/22/2022
"Arrived on site to test unit for no power, tested unit found shorted control, replaced control, all functions returned,refrigerator started cooling, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Seguin, TX 78155
Andrey
Job Details: 06/22/2022
"Arrived on site to test unit for drum not spinning, tested unit found damaged idler pulley and broken belt, replaced parts tes unit unit now running as designed, job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VEB01
Near Killeen, TX 76542
Tyler
Job Details: 06/22/2022
"Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found full bucket of ice but cubes were shrinking and melting together. Amp draw to compressor was 1.4 amps and stable. All fans and compressor functioning within specs. Watched evap coil and found proper frosting. Found thermostat registering inaccurate temps and going into defrost to early, replaced adc and stat. Informed customer to give unit 24 hrs to stabilize temps and refill bucket with ice. Call complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA 01 OR
Near Killeen, TX 76549
Tyler
Job Details: 06/22/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. Only function working on unit when I arrived were the lights. Diagnostics led wasnt lite up. Found power failure in main control. Check all loads and found no failures in thermostats, fans, compressor, etc. replaced main control then restored power and found full functionality had been restored to unit as well as all cooling components functioning well. Informed customer to give unit 24hrs to stabilize temps as well as an additional 48hrs to produce ice properly. Call complete"
We serviced a
KENMORE REFRIGERATOR
Model 795.7203411
Near Killeen, TX 76543
Tyler
Job Details: 06/22/2022
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found bucket empty. Found thermistor ohming within manufacturing spec within ranges when removed from unit and tested at room temps on site. Found no failures in harvest/fill tests. Temps in both compartments on arrival were 32/55 (FC/RC). Found unit had no frost build up on fc coil. Found drier at room temp and amp draw to compressor at 0.2. All fans running. TCA38151706, 5421JJ1003S, WPW10143759, W10913906.
We serviced a
FRIGIDAIRE WASHER
Model FFTW1001PW
Near Austin, TX 78737
Justin
Job Details: 06/22/2022
Arrived on site for a washing machine not getting water. Upon arrival the customer also stated they thought the unit may be leaking. Upon further inspection I found the cold and hot valves at the wall leaking and I informed the customer. I then tested the unit and found neither hot nor cold working. I gained access to the valves and found them badly clogged indicating a bad hot and cold valve. I installed the valves and then tested the unit. I found the unit running as designed with no leaks on the unit itself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/22/2022
"Arrived on site to test unit for not cooling in RC. Found evap/defrost thermistor open again. Replaced thermistor and UI as a precautionary. Tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/22/2022
"Arrived on site to test unit for acting erratic and rust issues. Found unit not responding to commands but starting and stopping cycles on its own. Was able to get into diagnostics but unit turned itself off, unable to complete diagnostics or recover stored error codes. Pulled unit out and took door apart and found excessive rust inside door and tub. Called tech line and was transferred to safety. Safety recommended no repairs as unit is a liability and too many parts needed and unable to ensure unit would still be good after repairs. Was advised to have customer contact whirlpool and provided given SR#s. Left unit unplugged and advised customer to not plug in or even attempt to use unit. Job complete. SR#7733946174(techline)SR#7733897441(safety)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/22/2022
"Arrived on site to test unit for no ice production. Found in diagnostics emitter was not reading bin was empty preventing ice production. Replaced receiver and emitter boards, tested unit, unit appears to be working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78738
Luis
Job Details: 06/22/2022
"Arrived on site. Installed housing due to unit not needing thermistor replaced and installing original harness,replaced main control. Found cold air migrating around damper housing with damper door closed,added sealer around housing until no further air leaking from housing. Tested damper and control operation unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bastrop, TX 78602
Joe Z
Job Details: 06/22/2022
Arrived onsite to install previously diagnosed part. Replaced dual valve. Test unit and unit operates as designed. No leaks present at this time. Collected remaining balance.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Cliff
Job Details: 06/22/2022
Arrived on site to replace previously ordered parts for microwave. Replaced door and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 06/22/2022
Arrived on site to diagnose a dishwasher that is not dispensing rinse agent. Found dispenser empty and refilled it with rinse agent customer had. Ran diagnostics and found no failures to unit. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Pflugerville, TX 78660
Cliff
Job Details: 06/22/2022
Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found console contacts corroded causing issue. Replaced console and tested unit. All is working properly at this time.
We serviced a
SAMSUNG RANGE
Model NX58F5500SB
Near Pflugerville, TX 78660
Cliff
Job Details: 06/22/2022
Arrived on site to diagnose a range that is not baking properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time. No gas leaks were found at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/21/2022
"Arrived on site for refrigerator having a clump of ice in ice bin. Inspected unit and work area. Gained access to ice maker and found IM mold broken (see SD pic). Will need to replace IM. Removed failed IM and installed new. Assembled unit and tested ice maker operation while monitoring. All tested good, no water leaks detected during service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGEB28D7QF0
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/21/2022
"Arrived to inspect no water or ice. I found the ice maker evaporator system was incorrectly manufactured and there was a very large ball of ice on the back wall of the unit. I advised we cannot service it due to the extremely high probability of failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS00
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/21/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor and installed the replacement compressor, dye drier and service port. I vacuumed the system to 480 microns and then monitored for 15 minutes. Loosing none of the vacuum, I charged with the mfg prescribed refrigerant charge and tested. The unit cooled as designed, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/21/2022
"Arrived on site for refrigerator not producing ice after ice maker replacement. Inspected unit and work area. Attempted to cycle IM maker and found no response. Measured voltage to ice maker and found correct. Found ice maker motor failed/ opened. Removed failed IM and installed new. Tested ice maker operation, all tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/21/2022
"Arrived to inspect leak. Service test mode had F8E1, F9E4 stored in memory. I operated the unit in service test mode and found water leaking from the diverter seal. I removed and replaced the sump assembly and tested. Operational test good, no leaks observed upon completion of service.
We serviced a
WHIRLPOOL OVEN
Model RBD275PRB00
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/21/2022
Arrived on site to install previous diagnosed part. Removed failed control and installed new. Found connector was replaced by previous tech. Powered unit on and tested operation. Found all operations and components working as designed. Spoke with customer on self clean . Job completed
We serviced a
GE DISHWASHER
Model GLDT690D00BB
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/21/2022
"Arrived to inspect not draining. I found the wiring was smashed under the unit and I corrected. The door switch would not fully contact and when it would fail, it would not react on the control, as the switch has multiple stages. I was able to adjust the door and switch assembly and the issue was resolved. No leaks observed using service. Warranty applied."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78703
Scott
Job Details: 06/21/2022
"Washer flashing water error codes and random number at end of cycle . In talking to customer , he had done a hard power reset to unit . Since power reset he has used it multiple times . No longer having random numbers flash . No error codes . No water leaks detected. No repairs or parts replacement at this time . Job complete"
We serviced a
KENMORE REFRIGERATOR
Model 106.569266
Near Leander, TX 78641
Gerry C
Job Details: 06/21/2022
Arrived to instal previously diagnosed and ordered part. I removed the failed condenser motor and installed the replacement. I verified operation and the unit resumed cooling. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Waco, TX 76705
Jonathan M
Job Details: 06/21/2022
Arrived on site for a washing machine that is still having problems. Inspected unit and work area. The customer advised that the issue with her unit this time is that it does not properly fill her washer. I asked the customer what she meant and asked if the water was entering the unit at all. The customer advised that the unit does fill with water but it does not fill up her basket. I did advise the customer that this is normal operation as this is an energy and water efficiency low water unit. I did advise that certain settings and certain Lowes will receive more water depending on various factors. I ran the unit through diagnostics and found no stored error codes. Ran the unit through a test cycle and the unit ran as designed. I called Whirlpool Techline and spoke to Leon SR# 7733937380. He advised that based on the current information because all individual components are working properly and the customer is able to finish each cycle that the unit is working as designed. He advised to make no repairs at this time. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Salado, TX 76571
Jonathan M
Job Details: 06/21/2022
Arrived on site for a washing machine that is vibrating excessively. Inspected unit and work area. The customer advised that the unit seems to be working fine otherwise. She did say that the unit finishes the cycles. Ran the unit through a high-speed spin with no clothes in it and the customer identified that as the rattling shes seeing. I did inform her that this is normal operation and that her new unit is just a different design from a previous model. Customer did have a few questions about the unit and went over the user guide. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Jarrell, TX 76537
Jonathan M
Job Details: 06/21/2022
Arrived on site for a refrigerator that is leaking water from the filter head. Did confirm the customers complaint and found water leaking out of the filter head whether that filter was in or not. Replaced the filter had assembly and tested the unit. Found the unit working as designed with no leaks present during water dispensing operation. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Jarrell, TX 76537
Jonathan M
Job Details: 06/21/2022
Arrived outside to install previously diagnosed part. Inspected unit and work area. Replaced the left hand upper track and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1K
Near Jarrell, TX 76537
Jonathan M
Job Details: 06/21/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control user interface panel, backside panel, and two support end caps. Reassembled the unit and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ1
Near Jarrell, TX 76537
Jonathan M
Job Details: 06/21/2022
Arrived on site for a range that is not reaching proper temperatures. Inspected unit and work area. The customer advised that a home inspector had come through and mentioned the oven was below the sat temperature. Ran the unit up to 350?F and found it cycling between 383?F and 317?F. Unit was within range and operating as designed. Advise the customer the unit is working and how to calibrate the unit if further issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Holland, TX 76534
Jonathan M
Job Details: 06/21/2022
"Arrived on site for a refrigerator that is not cooling in the freezer section. Inspected unit and work area. Checked the freezer temperature and found it sitting at 33?F. Check the refrigerator compartment and found its sitting at 39?F. Check out one of the drawers in the fresh food section and had noticed a defrost issue in the refrigerator section. Removed the control cover and checked readings to the fresh food evaporator thermistor and the fresh food thermistor. Found the RC thermistor reading 7.99 k ohms (33?F) and the RC Evaporator thermistor reading 16.06 k ohms (12?F). Found the evaporator fan running and did not find the drip pan bowed. Spoke to JC and was advised to run test number four on the compressor. Ran through the compressor testing and did verify that when the unit rate reached at five, refrigerant was not flowing to the refrigerator section any longer. Was then advised the issue would be an issue with communication between the thermistors in control and replace both.
We serviced a
LG WASHER
Model WM2650HWA
Near Leander, TX 78641
Gerry C
Job Details: 06/21/2022
"Arrived to inspect no operation. I found the unit full of water and I removed it. The drain pump would hum, but there was no rotation until I manually rotated it and debris had lodged within the rotor casing. Due to the debris, I recommended and replaced the pump. I tested the unit within service test mode and it operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Austin, TX 78723
Scott
Job Details: 06/21/2022
"Arrived on site for fridge powering off every few mins . Customer has had fridge off while out of town for few days . Powered up unit . Ran diagnostics on heater, fans , compressor, dampener and ice maker . Couldnt duplicate any power failure. No water leaks detected at time of service. Collected 151.54 cc job complete"
We serviced a
GE DISHWASHER
Model GDF520PGD2WW
Near Kyle, TX 78640
Leonardo
Job Details: 06/21/2022
Arrived on site To test unit for unit not washing correctly. Test unit and found unit not getting hot water. Ran hot water at the sink and unit working as designed. Advised customer to clean unit with white vinegar to help the unit. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Buda, TX 78610
Leonardo
Job Details: 06/21/2022
Arrived on site to test unit for unit not washing. Test unit and found unit not washing due to wash motor not coming on. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78748
Kevin
Job Details: 06/21/2022
"Arrived on site and inspected refrigerator and found icemaker is off, after resetting icemaker it cycled properly dispensed the ice it had in the tray and refilled with water. Icemaker is working properly, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, TX 78633
Lou
Job Details: 06/21/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left RC door side UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Andice, TX 78628
Kimo
Job Details: 06/21/2022
Arrived onsite for MW wall oven combo showing F6 E8 on display I follow the steps outline in techsheet on page 10. Then I replaced the control W11448962 and tested unit and found unit operating as designed.job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
Kimo
Job Details: 06/21/2022
Arrived onsite for dishwasher not holding rinse aid in its dispenser. Upon inspection I found that the dispenser was leaking. I replaced the dispenser and tested unit and found no more leaks and the unit ran as it should.job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Kimo
Job Details: 06/21/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Austin, TX 78749
Kevin
Job Details: 06/21/2022
"Arrived on site and replaced all parts diagnose by previous technician, after replacement confirmed washer is operating properly by running a diagnostic cycle, job complete"
We serviced a
JENN-AIR RANGE
Model JDRP548HM01
Near Lakeway, TX 78738
Leonardo
Job Details: 06/21/2022
Arrived on site to test unit for right rear burner not igniting. Test unit and found clogged orifice. Cleared orifice and replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78756
Wesley
Job Details: 06/21/2022
"Arrived onsite for new f27 error code and non functioning machine following belt replacement. Replaced microcomputer, and symptom unchanged, replaced wl switch and symptom eliminated. Unit is now operating as designed. WL switch replaced within the year making the cause of failure fall under one year workmanship and parts warranty. Call back status honored and no further charge for service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78736
Luis
Job Details: 06/21/2022
"Arrived on site for no ice. At time of visit ice bin full,ran diagnostics all test passed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78739
Justin
Job Details: 06/21/2022
"Arrived on site to install previously diagnosed parts, I installed the UI and then tested the unit. I found it still had the same issue. Due to this I also installed the paddles. I then tested the unit and it was no longer dispensing water when calling for ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78745
Kevin
Job Details: 06/21/2022
"Arrived on site and inspected refrigerator and found is unplugged, after reconnecting the power compressor will run for a couple of minutes and then start device trips. Replaced start device and this had no positive affect. Compressor will need to be replaced. Before rescheduling ensure refrigerator is still at location. This business has a good relationship with retailer and theres a high chance they might just swap it out."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78757
Wesley
Job Details: 06/21/2022
Arrived onsite for overfill switch tripped and found suds leak. Cleared and dried water. Instructed customer on issue and advised on using less soap to wash to avoid future incidents. All checks good.
We serviced a
KITCHENAID OVEN
Model KEBS247DBL8
Near Austin, TX 78759
Wesley
Job Details: 06/21/2022
Arrived onsite and assisted with disassembly for door cleaning and replacing the upper door latch for the customer with a latch the customer had purchased. All checks good. Unit is now operating as designed.