Arrived on site for coin box broken. Upon arrival inspected unit and found coin slide is not operating correctly and needs to be replaced. Ordering coin chute. Parts are covered under warranty. Customer approved. Office to reschedule ; ordrng 1 W11126319 (Coin chute)

"Arrived on site for coin box damaged. Upon arrival, inspected unit and found multiple issues. Found lock at metering case is damaged and need to replace metering box. Also found tub dismounted from gearcase. Need to order metering case, lock, basket, agitator , gearcase, tub ring, spanner nut, and block. Office to reschedule . ordrng 1 WPW10114740 (Lock) and 1 WPW10549814 (Metering case) and 1 W10738339 (Basket) and 1 WP21366 (Spanner nut) and 1 W11084139 (Block) and 1 WPW10461196 (Tub ring) and 1 WPW10131112 (Agitator) and 1 W11159068 (Gearcase)"

Arrived onsite for venthood not operating intermittently. Determined faulty track switches. Ordering switches to repair. Returning Monday to complete. ordrng 2 WPW10240604s

"Arrived on site for no cool in fresh food section. Found fresh food evaporator heavily incased in ice,diagnosed unit will need harness assembly that includes fan and thermistor will also need a new drain pan. Returning tech will need to follow service pointer W11092686 Rev. G. Customer will defrost unit gave instructions on defrost and placing towels in fresh food compartment and left side of unit. ordrng 1 W11457241 (Drip pan)"

"Arrived on site for center burner not operating. Upon arrival test unit and found center electrode is not sparking. Did observe all other burners spark when center knob is turned. Center electrode has failed . Need to replace center electrode. ordrng 1 W11208293 (Center electrode)"

Arrived onsite for lower grill not secured properly. Upon arrival inspected unit. Found grill detached from frame. Inspected and found mounting screws incorrect. Spoke with SR and ordered parts research for grill screws. Office to reschedule ; ordrng 1 Partsresearch (Screws)

"Arrived onsite for a leaking dishwasher. The customer stated that water starts dripping on the left side at the bottom of the door through out a cycle. I tested the unit and found water getting past the door gasket and running down the left door jamb then dripping on the floor. I found the upper left corner of the door gasket distorted and bending inward. I replaced the door gasket and both corners were protruding out but when testing the unit still leaked. The door has some wobble like it is high centered at the latch and strike. Need to replace the latch and strike along with the door gasket again all at the same time. Ordering W11412299 door latch, W11545309 strike, and W11483553 gasket. RS for Thu 4/13 per the customers request.; ordrng 1 W11412299 (Door latch) and 1 W11545309 (Strike) and 1 W11483553 (Gasket)"

Arrived onsite for a wall oven that will not come out of lock mode. Upon inspection I found that the unit would tell you to swipe up to unlock then it would ask unopened to update and when you select update or skip it goes back it swipe up to unlocked over and over again. I power cycled unit and found no change. Will need to replace the console to resolve issues and cx will need to connect unit to Wi-Fi to prevent this issue from occurring again

Arrived onsite for going issue with oven not heating in the oven. Found second short in the wiring harness from initial cause of sheet metal cover pinching the wiring upon delivery. Repaired second short and found ongoing symptom of no oven heat. When bake is selected the control does not send voltage on the red wire to the ignitor tested at the control. Ordering the control to repair. Ordering the harness just in case. ; ordrng 1 W11620526 (Control) and 1 W11465032 (Main harness)

"KUIX535HPS01 Arrived to instal previously diagnosed and ordered parts. I recovered the existing refrigerant, noting 45 psi in a room temperature unit, assuring the likelihood of no evaporator leaks. I removed and replaced the compressor, service port and non-dye drier and vacuumed the system. Holding vacuum for 15 additional minutes, I charged. During charging, the refrigerant tank ran out precisely one ounce short of the MFG prescribed 5.75 oz. The unit will require one uncle of refrigerant for a full charge. Watching the unit attempt production, I actually produced a reasonable slab and easily out performed the prior failed compressor. No leaks observed during service. Returning tech will only need to precisely add one ounce and two hours sealed system service are not required.; O-emld tckt"

"Arrived onsite for a refrigerator with a dented RC door, missing FC shelves, and a damaged pan cover in the RC. I replaced the RC door, the two FC shelves, and the RC pan cover. I installed the door badge and leveled the refrigerator. All is working as designed except for the new pan cover. It is not allowing the drawer to close fully and its putting the drawer in a bind. Need to replace the pan cover again and possibly the crisper drawer and associated parts for the drawer. There were no water leaks present at the time of service. Ordering WPW10508334 COVER ASSY-PAN,RC,CM,SE, WPW10292504 Crisper Pan, 2EA W11164152 Roller, 2EA W11175807 Axle, W11214890 Handle trim, W10282883 Humidity Slide, and WPW10282880 Humidity Slide Housing. Office to RS.; ordrng 1 WPW10508334 (COVER ASSY-PAN,RC,CM,SE) and 1 WPW10292504 (Crisper Pan) and 2 W11164152 (Roller)s and 2 W11175807 (Axle)s and 1 W11214890 (Handle trim) and 1 W10282883 (Humidity Slide) and 1 WPW10282880 (Humidity Slide Housing)"

Arrived on site for refrigerator with broken rails. Upon arrival confirmed issue and found right slider broken and failing. Rescheduled customer for 04/10/23 to complete repairs with new rails ; ordrng 1 WPW10397636 (Slide (left)) and 1 WPW10397635 (Slide (right))

"Arrived on site to inspect cooktop issues. Upon further inspection, I found a small chip/crack in the cooktop glass at the front left burner. Also found a small line crack just above the chip (photos). As small as the chop,and crack are, I could not see a point of contact as if something had been dropped on the glass. I contacted the office (Claims-SC) and was advised to order the cooktop to replace in warranty. I am ordering the cooktop and CNOTE-2 HOUR JOB and office to schedule return service. ; ordrng 1 W11051484 (Cooktop) and 1 CNOTE (2 HOUR JOB)"

Arrived onsite for washer not spinning clothes out. Upon arrival inspected unit. Ran diagnostics and found Basket speed faulty and unable to reach target rpm. Ran test and could hear motor turning but basket was not. Inspected underneath unit and found cam dropped due to loose nut. Cam dropped and caused belt to become worn and shredded the motor pulley. Need motor also Replaced cam and belt . Set for the 13th. . ; ordrng 1 W11497303 (Motor) and 1 W11611297 (Belt)

"KSGG700EBS3 Arrived to instal previously diagnosed and ordered parts. I found the actual source of the gas leak was at the manifold, but it the burner supply and it was the main supply line to the manifold. It had likely been over-tightened during assembly and the crush portion of the tubing was rendered unable to seal as designed. Office to order W10432252 and just in case needed, the manifold assembly again. I left the unit unplugged and the gas supply off. Office to contact the customer to arrange return service for PSP part. No gas leaks of the supply detected during service. ; ordrng 1 W10432252 (Tube, Cooktop Gas Supply) and 1 W10826727 (Manifold)"

Arrived on site to test unit for noise when unit running. Found turntable motor making loud noise. Ordering new turntable motor will return ; ordrng 1 W10642989 (Turntable motor)

Arrived on site to test unit for damaged door. Found damaged door and new door was had small scratches customer declined new door. Ordering new door and turntable support ; ordrng 1 W11643350 (Door) and 1 W10337248 (Turntable support)

Arrived on site to test unit for no cool. Found compressor seized. Recommend compressor replacement. Needing 2 hrs on return visit. Unit is r600a and no lock ring kit required. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV) and 1 W10913906 (Access)

Arrived onsite and inspected for failure to produce ice. Verified fill tube is clear. Called techline Robert. Recommending replacement of icemaker only. Ordering icemaker. Sr#7735027970 office to reschedule due to part availability. ; ordrng 1 W11646196 (Icemaker)

"Arrived on site to diagnose washer that is not finishing wash cycles. Customer says unit does start and run, but shows an F8E1 / LO error. Tested unit and found cold valves are just dripping in, causing low flow. Ordering cold valve to resolve. ; ordrng 1 W11316256 (Cold Valve)"

"Arrived on site to replace gas valve and found wire harness burned up to small burned area around blower housing . Ordering wire harness Highly recommended to have exterior vents cleaned . Left gas off and unit unplugged . Advised not to use dryer as there is a safety hazard . ; ordrng 1 DC93-00825B (Wire harness)"

"Arrived onsite for oven door glass issue. On inspection found imperfections in the glass. The glass sent was not correct glass for this model, the wrong engineer code was the issue. Ordering new glass. Office to schedule when part arrives. No gas leaks detected during service.; ordrng 1 W11176456 (Front door glass) and 1 W11178521 (WP emblem)"

"Arrived on site and found incorrect icemaker kit was ordered, will need icemaker that includes new harness connection, will reorder; ordrng 1 W10882923 (Icemaker)"

Arrived on site to test unit for not advancing past sense. Found errors f3e1(pressure system fault) and f8e1(no fill/long fill). Found water filling as designed. No obstructions in pressure hose. Ordering control and hose ; ordrng 1 W11170319 (Control) and 1 WP353244 (Hose)

"Arrived on site to test unit for leaking. Found no signs of leak and unable to replicate. Found gearcase has failed. Recommend replacing gearcase, slider, wash plate and suspension. Unable to remove wash plate without causing damage. Sprayed PB Blaster to hopefully better assist with removal on return visit. Office to reschedule. ; ordrng 1 W10752283 (Wash plate)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit now working. Entered diagnostics and retrieved error codes 2-1 4-3. Unit will need a new wash pump. Replaced wash motor and tested. Unit is now operating as designed. No leaks where observed during service.

Arrived on site for refrigerator needing previously diagnosed rc doorname plate. Upon arrival reconfirmed issue and installed parts. Tested unit and found door working as designed call complete

Arrived on site for wall oven not heating in upper half. Upon arrival confirmed issue and found stable power as well as both elements in upper oven functional within manufacturing specs. Found high limit also working. Found control failing . Due to units age customers opted out of sending ACU in for rebuild repair. Call complete

Arrived on site for washer leaking water and moving around during spin. Upon arrival confirm3d complaint but found no errors or water damage around unit. Found cause of failure was standing drain pipe within walls of home had a clog causing water to not only backfill but cyphon out water from unit during wash.

Arrived onsite to replace faulty panel. Replaced panel and tested. Unit is now functioning properly. Job complete

Arrived on site for dryer tumbling but not heating . Found heater element coil broken . Thermostats and fuse checked normal. Replaced element . Unit is now heating now . Recommended having exterior vent cleaned . Job complete

"Arrived on site ,replaced UI. Ran calibration and diagnostics wash test . All checked normal. No water leaks detected. Job complete"

"Arrived on site for no,cool. Powered on unit compressor attempting to power on,installed starter same issue diagnosed a defective compressor customer does not want further repairs.

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve assembly failure, I removed and replaced the assembly and calibrated the unit. Tested in diagnostics and the unit is operating as designed. Customer provided new water hoses and I installed them for the customer. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found no ice in the tray. I tested the ice maker and it harvested and dispensed water into the tray. When I pulled the u;it out to cycle power, I found a half dollar sized rust spot on the back panel (photo) due to insulation. I advised the customer that theres no timeline of when the rust spot will go all the way through the cabinet, but for now, it has not produced a hole in the cabinet that will allow warm air into the freezer section and cause cooling issues. I recommended the customer begin shopping around for a new unit and to monitor the rust spot keeping a close eye on the center of the rust spot. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning out the water from the clothes. Upon further inspection, the customer advised that they removed water from the lower front portion of the bellow at the drain and their clothing still had more water in them than normal. I placed the unit in diagnostics showing error code F8E3-overflow condition. I cleared the code and continued with testing. The unit operated as designed. I removed the top panel and rear panel and inspected the water level switch/sensor and air trap and the trap was clean and the sensor tube was clear with no holes. I removed the drain pump filter and it had minimal debris but not enough to cause the unit to not drain. Reassembled the unit and retested two more times and the unit continued to operate as designed. I checked the drain at the bottom of the bellow and cleared a small amount of lint debris. I advised the customer that Im not finding anything wrong with the unit and questioned about how much detergent theyre using. I found the customer to be using too much detergent and made recommendations on use and care as well as emergent use. No water leaks observed during service, job completed."

Arrived onsite for refrigerator not dispensing water. On inspection found that without the filters in the refrigerator it would dispense water. Installed new filter head and with filter it still wouldnt dispense water. Replaced filter and it started operating as designed. Sold filter to customer

"KODE500ESS04 Arrived to inspect loss of power. Upon arrival, I found the UI displaying F9E0. Upon inspection of the power supply, I found the L1 connector had failed internally and was burning through. I advised the customer of my findings and to correct the issue. The customer will contact us after the supply is corrected, if there are further issues.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling fine. Retrieved temps and FC -9? RC29? unit was empty. Found the draining system clogged and also found the diffuser broken. Replaced diffuser and defrosted unit with steamer and cleaned out the draining system. Unit is now operating as designed and ask tenant to allow unit 24 hrs to reach temps.

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was oven not working and displaying error code. Entered diagnostic and found unit with error code F1E1, F3E0. Unit will need the main control and sensor replaced. Customer said they possibly have extended warranty and they will contact their builder first.

"Arrived on site to test unit for broken hinge, tested unit found lid is broken, replaced lid ran full diagnostics cycle, all components running as designed, inspected gear case and did not find any issues, no leaks detected job complete"

"Arrived on site to test unit for issues with lights and IM, tested unit found FC light module not working, tested ice maker found no issues, IM completed diagnostics cycle and is filling with water, replaced light, all components mare now functioning properly . no leaks detected job complete"

Arrived on site to install previously ordered parts. Replaced control and harness. Test unit by preheating to 350. Observed temperature cycles. and is operating as designed. Job complete

"Arrived onsite for Top dryer is not heating. Upon arrival test unit and dryer starts but does not heat. Disassembled unit to inspect heating circuit. All components check good, but only getting 120 to heater. Had to detach top dryer from bottom to access harness and relays. Found harness to relay not secured. Secured connection and test unit.

Arrived on site to test unit for leaking from underneath. Found drain hose was too far into drain pipe. Cut hose back and tested. Found restriction in drain tube causing water to back up and leak. Job complete.

Arrived onsite and determined the microwave broil support failed. Customer provided new support. Installed support short

Arrived onsite for dishwasher not functioning. Panel not responding. Upon arrival inspected unit. Verified supply voltage and was good. Disassembled to inspect and verify voltage at control

"Arrived on site to test unit for RC not cooling. Found evap motor receiving proper voltage but not engaging. Replaced motor, unit now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose refrigerator that was not properly cooling. I examined the freezer compartment and found ice buildup engulfing the evaporator. Disassembled the FC and checked heater circuit wiring and heater. I found the wiring and heater all working, with resistance at normal. Customer mister has replaced the thermistor, heater already. I found that the FC fan was also surging while running and didn't seem to want to stay consistent on speed or activation. Talked with SW about repair recommendations, which should include a replacement of the main control and fan to resolve DC voltage issues. Freezer fan also out.

"Arrived onsite for a wall oven that has a screen that will not respond to touch. Upon arrival I found this to be true I then power cycled the unit and found that it gained screen functionality back. I put the unit in diagnostics mode and found error code stored F6e0, I checked that all connections were good in between the UI and the main control and they were. I also double checked that the unit was connected to Wi-Fi and it was the Wi-Fi signal would fluctuate, but it should still be good enough for the unit to get its firmware updates overnight. Then I went ahead and performed a few temperature tests and found that the unit is operating as designed in bake at 350? for both upper and lower ovens

"Arrived onsite for a cooktop that is not igniting correctly. I found the burner valve switches defective causing the issue. I replaced the switches and the missing orifice holder gaskets. I tested the cooktop and found it working as designed. There were no gas leaks present at the time of service.

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker tray empty and the bin empty. I found the fill tube frozen. I tested the ice maker and found it not calling for water. Jumped the ice maker from V-L and found it not dispensing. I removed the ice maker and found the fill tube chute filled with ice I replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed.

"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I placed he unit in diagnostics and attempted to test, but the unit would not respond. I checked the main control and found the diagnostics LED not flashing while in diagnostics nor while in normal mode. I Removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed.

Arrived onsite for unit with cooling issues resulting from torn freezer liner see pic causing fc evap to freeze through. Ice production stopped. The unit power cycles itself every 5 minutes. Freezer at 36f and fridge at 46f at time of service. Tapped over freezer liner gap to potentially slow the air leak. Customer will defrost unit to get by while they seek a non repair solution.

"Arrived onsite to replace FC and RC lights, replaced lights, noticed that water is dripping from wall water connection, showed customer were the leak is coming from, tightened connection but stated to customer to replace water valve, unit is running as designed, no leaks detected job complete"

Arrived on site to diagnose washer that is not starting any loads. On arrival found unit full of water. Tried to drain and got no response from the drain pump. Examined drain pump and found the L1 wire broken. I was able to repair the wire with a solder seal connector. Tested and verified proper operation. Repair completed.

"Arrived on site to diagnose washer that is not progressing through loads. Unit would fill and rotate once or so and stop. Checked for errors and found F8E1, F5E2, F3E1. I also found the power button on the console was unresponsive. Found 2/3 errors pointed to the pressure system. Replaced UI to resolve unresponsive power button and pressure Switch. Tested unit and confirmed everything worked properly, and unit is washing as normal. Repair completed."

Arrived on site to install new harness and control. Calibrated unit and then ran a diagnostic cycle. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site. Replaced drain extension,led module and icemaker,power cycled unit ran icemaker harvest test passed,ran fill test passed."

Arrived on site to test unit for error f1e5(inverter failure). Verified error code and deleted. Replaced inverter and acu. Error prompted first 2 times when heating(1st 45sec in and 55sec on 2nd). Unable to replicate after that. Contacted Techline was advised to relate magnetron along with inverter and control. Tested after mag replacement and unit working as designed. No signs of wave guide damage. Job complete. SR#7736091725

Arrived on site to replace inner glass. Cleaned all the glass and replaced glass test unit and unit test good job complete.

Arrived on site to diagnose ice machine overproducing ice. Unit will keep producing till its coming out of the door. Found bin thermistor out of range. Replaced bin thermistor and tested. Verified unit producing. Repair completed.

"Arrived on site to diagnose washer that is making a loud screeching sound. Tested unit and heard horrific noise coming from the bottom end. Splutch didn't seem to be making good connection, and also found the gearcase has been leaking oil. Changed out belt, cam, and gearcase to resolve. Tested and verified all working as designed. Repair completed."

Arrived on site to diagnose dryer that is not heating or turning on. Checked safety devices and found element open and thermal fuse open. Checked element and found a bra wire had melted to the element and shorted it. Replaced thermal fuse and element and retested. Verified unit working as designed. Repair completed.

"Arrived on site for no coo. Found evaporator incased in ice,defrosted evaporator found brown lead wire going into heater harness easily removed from harness clip,reinstalled lead to harness correctly and snug,reconnected harness checked wire lead good connection."

"Arrived on site for Asher needing previously diagnosed rotor, stator, and tub. Upon arrival reconfirmed issue and installed parts. Reassembled and tested unit and found no leaks and unit working as designed. Call complete"

Arrived on site to install previously diagnosed parts. On inspection found a dent and scratch on the lower left corner.

Arrived on site for unit not powering on. Upon arrival and display is out. Found breaker is tripped. Test all cooktop burners and are good. Test broiler and operates correctly. Found when bake preheats breaker is tripped. Inspected bake element and is good. Noticed when relay on control clicks during call for bake only Tripps breaker. Replaced control W11594224 and test unit by preheating oven to 350. Unit now preheats without tripping breaker. Job complete

Arrived on site for failed icemaker. Upon arrival inspected unit and found ice tray fractured and not secured to icemaker. Need to replace ice maker. Replaced ice maker and test unit. Unit is operating as designed. Job complete

"Arrived on site and inspected dryer and found it is heating properly but airflow on meter is showing restricted. Removed vent hose and Airflow is now correct. Recommend it to homeowner that vent to the exterior be cleaned/cleared before dryers use again, job complete"

"Arrived on site and found saved error code F8E4, found water in overflow tray. Customer says this happened when dishwasher hasnt been used. Found dishwasher drain on garbage disposal is being shared with RO system. RO can fill dishwasher through drain hose when it purges. RO company should have used a saddle drain connection. Rerouted Connector and drain hose to provide as best high drain loop as possible. Verse osmosis company should still return and add a saddle drain. Customer is aware of issue, Job complete"

Arrived onsite for a dishwasher to replace the drain hoses. I replaced both hoses and tested the machine. All is working as designed. . Call complete.

Arrived onsite for a washer that vibrates during a cycle. The customer stated the washer is walking all over the place when it spins. I checked stored error codes and found an F0E5 off balance load error. I found I heavy cotton shirt loaded in the machine when I arrived. I found the feet screwed all the way in the chassis. I lowered the feet and leveled the machine. I ran auto diagnostics and the unit completed the cycle and worked as designed. I ran a manual high speed spin and the unit works as designed. The underneath side of the unit is clean. I found the suspension good. I went over loading the machine with the customer and explained to not wash just one item at a time. There were no water leaks present at the time of service. Call complete.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was right door gasket was ripped. Replaced door gasket and used heat gun to shape in place. Unit is now sealing as designed. No leaks where observed during service."

Arrived on site to install parts previously diagnosed. Installed new door gasket and new icemaker and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for not filling with water. Upon arrival ran diagnostics and got F4-E3 wash motor not operating. Found that unit is fill just is not washing. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for not dispensing water. Upon arrival test unit and am not getting water from dispenser or icemaker. Found the filter was not making a good contacts with housing. Reinstalled filter and unit is operating correctly. No leaks present at this time. Job complete

Arrived on site for broken agitator. Upon arrival inspected unit and found both the wash plate and agitator are fractured. Need to replace both. Replaced wash plate W11510461 and agitator W11614636. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for dishwasher not drying on inspection the customer was showing me the spots on the inner door. And water bids from the last wash. I now that they were not using rinse aid. Informed the customer that with the new units you have to use rinse aid to help this the drying of the dishes and that nothing helps plastic ware dry faster. No water leaks detected during service.

Arrived onsite for a washer that is not agitating or spinning and theres a burning smell coming from it. Upon inspection I found that the motor need helped turning the basket. I replaced the cap and tested unit several times San found unit operating as designed no smell or leaks. Job complete

Arrived onsite for a MW with F1e5. Code. Upon arrival I found that the unit did have this code I attempted to power cycle the unit and found no change. I replaced the control and tested unit and found unit operating as designed (heating and turntable turning) job complete

Arrived onsite for a dryer that is not drying the clothes properly. Upon inspection I found that the unit tumbled and heated but found that there was no airflow I inspected the exhaust pipe and vent tube and found that it was filled this lint I cleaned them up and tested the unit and found that the airflow had improved. And will most likely improve performance. Job complete

Sr#7736088158 arrived onsite for repeat failure of the console start switch. Called techline and documented failure. Not a known issue. Replaced the console switch assembly. Unit is now operating as designed. Advised customer on findings and advised that the process and findings have been documented with techline.

Arrived onsite for upper rack falling off. Upon arrival inspected unit. Found adjuster failed. Used adjuster kit update to correct the issue. Replaced adjuster and tested. Unit is now functioning properly. Job complete

Unit in 2409. Upon arrival inspected unit. Replaced control but did not complete the issues entirely. Pulled unit and replaced fan. Tested fan speeds and unit is functioning properly. Job complete

Arrived onsite for refrigerator frosted over in freezer section on evaporator. Upon arrival inspected unit. Exposed evaporator compartment and found harness wire disconnected from heater assembly. Secured connector and tested. Unit now completed heater circuit. Job complete

Arrived onsite for microwave/oven combo having issues after repair. Upon arrival inspected unit. Ran test on microwave and oven. Oven temperature is not overheating and is cycling. Called tech line for assistance. Tech stated magnetron thermistor will cause fan to remain on until cooled. Also ran microwave at 50 percent power and found fan would turn off when timer stopped. Recommended customer try different power cooking level. Chris SR#7736086772. Unit is functioning properly. Customer will monitor.

"Arrived on site to test unit for loose door handle on RC door. Tightened retention screws, handle now tight and secure. No leaks detected. Job complete."

972-821-8689Arrived on site for fridge leaking from rear . Found tube from valve to housing leaking at connection . Replaced line and ran ice maker fill and door water . All connections dry after repair . No other issues found . Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was leaking water. Found one of the water lines that go into the refrigerator was cracked and would need replaced. Im ordering the water line and returning with prescreened parts. Left water turned off. No leaks where observed during service. ordrng 1 AJR56656503 (Ice water tube)"

"Arrived onsite for a range that chows code F2E1 control panel and nothing works on the unit. Upon inspection I found that the issue was the the oven was leaking hit air into the console and the cx would use a wet towel to clean the key pad. Which is not and ideal combination this would cause the controls to basically be steamed and cause shorted keys amongst other issues. I found that the door was not being closed firmly and the gasket was flattened. I advised the customer to every so often pinch the gasket to help with it sealing properly and when they use the oven to push the door closed firmly to insure that the heat stays where it supposed to be, in the oven. ordrng 1 WPW10116117 (Key pad)"

Arrived onsite for a dryer with the timer knob broken. I found that the timer wasnt the issue but the 3 position selector switch was the issue. The shaft on the switch is worn down and it will need to be replaced. The customer ordered a new knob and it looks correct but he couldnt confirm the part number that was ordered. ordrng 1 WE01X20378 (Knob) and 1 WE4M404 (ROTARY SWITCH 3TEMP ELEC)

"Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found compressor having a hard time starting but not over heated. Found all fans running. Tried two different tester start devices but found compressor still failing to stay on properly. Found unit needs compressor replacement and parts covered under extended parts coverage under entitlement. Will need office to reschedule once Availability of W11574734 compressor, WPW10143759 uv drier, W10913906 access valve. ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600) and 1 Nitrogen (Nitrogen kit)"

"Arrived on site for no cool. Powered unit on,compressor and fans powered on removed evaporator cover no frost forming on evaporator diagnosed a leak in the system parts covered by manufacture warranty ordering an evaporator,compressor and drier. Ordrng 1 WPW10466675 (Compressor) and 1 W11256565 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"Arrived on site and inspected dryer and found airflow to the exterior is restricted. Found that hose is mostly crushed behind dryer, after moving it forward airflow has improved but is still registering restricted. Also found dryer door will not stay closed front panel is bent/warped causing it to pop open. will need to replace it and strike. ordrng 1 WPW10459661 (Front panel)"

"Arrived onsite for a dishwasher that is still leaking at the corners of the door at the bottom. The customer stated it would start dripping on the left side first and then would start dripping on the right side. I tested the unit in diagnostics and found no water leaks. The customer stated they run a normal cycle with hi heat, heated dry, and sanitize on. I started this cycle and watched the machine over an hour and it never leaked. I ran a couple more calls and the customer called the office stating it started leaking again.

"Arrived on site for dishwasher leaking ,custome also mentioned loud squealing noise what starting . Ran diagnostics got 9-4 ,6-1, error codes . Squealing is valve when operating and found leaking from sump at inverter motor . Job complete ; ordrng 1 W11175771 (Valve)"

Arrived on site for right front burner not igniting. Found orifice clogged . Used tip cleaner on orifice. Burner is lighting now . No gas leaks detected at time of service. Job complete

"Arrived onsite for dishwasher not starting a cycle. Upon arrival inspected unit. Found unit blinking 7/2 was motor faulty code. Ran test and unit would not progress thru testing . Also had 5/1 door latch error. Did get into diagnostics and fill was inadequate. Drain pump did function. Due to unit not responding correctly and error codes present ordering wash motor, inlet valve, control and inlet. Customer will be reaching out to Ferguson due to unit not functioning and is new. Office to reschedule ; ordrng 1 W11535094 (Inlet assembly) and 1 W11572094 (Control)"

"Arrived onsite to install previously diagnosed parts. Upon arrival I realize that I didnt have the parts, I explained to both husband and wife the situation and they where okay with rescheduling