Near Georgetown, TX 78626
Tyler B.
Job Details: 01/17/2020
REFRIGERATOR KENMORE 106.5110211 "Arrived to inspect unit not cooling. Upon arrival unit was cooling and freezing. Evap was clean,y frosted. No faults in defrost. Attempt to remove unit, found coils covered in blanket of dust. Cleared, and inspected compressor compartment and checked good. Advised to keep eye on temps. ; ordrng 1 CNOTE
Near McGregor, TX 76657
Arthur B.
Job Details: 01/17/2020
COOKTOP KITCHENAID KCGS950ESS02 Arrived onsite for customer complaint of center burner on cooktop pops when burner is turned on. Removed burner head and found orfice loose. Tighten orfice and tested burner multiple times. Burner now lights as designed. No other issues found.
Near Leander, TX 78641
Jonathan S
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for for dishwasher leaking water. Performed diagnostics mode, no error codes. Monitored test cycle and found unit leaking at sump assembly/ diverter. Will need to replace assembly to complete repair.
Near Austin, TX 78746
Scott
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW9151YW00 "Arrived on site for washer not spinning out and shutting down just before end of cycle . Found drain error . Removed trap and found couple socks . Cleaned drain out . Ran diagnostics test wash ,all checked normal . Nonwater leaks detected at time of service . Did recommend using a garment bag for small items .
Near Smithville, TX 78957
Cliff
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site to diagnose a range that is getting error codes. Tested unit and found oven still only receiving 120 V from wall. The issue is electrical in nature and homeowner will need to have electrician correct voltage issue to complete repair.
Near Wimberley, TX 78676
Kevin
Job Details: 01/17/2020
WASHER ELECTROLUX EFLW317TIW2 "Arrived on site and found one shock is over has failed, replaced it and washer is now correct. No water leaks from connections at time of service, job complete"
Near Liberty Hill, TX 78642
James
Job Details: 01/17/2020
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site and tested operation. Found all flames low and simmer burner barely lights. Found unit has propane orifices but unit is connected to natural gas. ; ordrng 1 W10256129 (SPUD RR) and 1 WPW10256128 (SPUD LF ) and 2 WPW10340423 (SPUD LR-RF)s
Near San Marcos, TX 78666
Richard
Job Details: 01/17/2020
REFRIGERATOR AMANA ASI2575GRS01 Sr# 7726674380. Arrived onsite for the refrigerator having frost build up in freezer compartment. Upon inspection found that the damper assembly is frosted up and out of place. Called tech line and they stated to replace diffuser assembly and door ice dispenser. Office to schedule. ; ordrng 1 W11203924 (contrl-box) and 1 W11322483 (DOOR ICE) and 1 W11380595 (DIFFUSER)
Near Hewitt, TX 76643
Dylan T.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site customer complaint was fridge door switch on the right side was broken replaced the part ran the unit everything else working as designed
Near Austin, TX 78717
Tyler B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WZF56R16DW04 "Arrived to inspect unit with complaint compressor always running. Found no evidence of constant cooling, evap was clear of ice, temperature was acceptable. Found unit operating as designed"
Near The Hills, TX 78738
Brandon
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site for customer complaint of unit making noise, I found unit was powering on and off randomly, found faulty control board. Unit is still cooling,; ordrng 1 WP2307037 (cntrl-elec)"
Near Wimberley, TX 78676
Kevin
Job Details: 01/17/2020
DRYER MAYTAG MEDB765FC0 "Arrived on site and inspected dryer and found customer is experiencing dryer sheets getting caught in front felt ring. Disassembled dryer and found filtering is normal, previous technician has Installed new drum correctly. No adjustment can be made this is normal operation. Job complete"
Near Waco, TX 76708
Dylan T.
Job Details: 01/17/2020
OVEN MAYTAG AER6303MFS1 Arrived onsite customer complaint was unit not heating up found wire harness bad need to order part ; ordrng 1 W10842519 (harns-wire)
Near Round Rock, TX 78665
Al
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived to inspect dishwasher still not washing properly.I ran diagnostics test mode and got NO error codes.The unit Filled, washed, rinsed, drained and heater came on as designed.Called Whirlpool Tech line and spoke with MIKEExplains the customers complaint and also my findings listed above.Advised customer the unit works as designed by whirlpool.Customer was loading large pots on the top rack, which are big enough to block the spray arm.I discussed proper loading and expectations of the unit as told to do by MIKESR#7726920353"
Near Cedar Park, TX 78613
Andy
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site for dishwasher leaking. Tested and inspected unit and found failed spay arms. Ordering needed parts. Advised customer to keep an eye on unit to prevent water damage risk. Customer signed waiver. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10327455 (spray arm upper) and 1 WPW10448645 (spray arm)
Near , TX 78628
Jonathan S
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG550S0HZ1
Near Leander, TX 78628
Andy
Job Details: 01/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven shutting off mid cycle. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near , TX 78628
Jonathan S
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG550S0HZ1
Near Austin, TX 78745
Leonardo
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to diagnose oven, upon inspection we found the ignitor didn’t glow during testing, during testing the control board tested bad
Near Austin, TX 78744
Jacob
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived onsite for unit dripping water. Tested unit. Ordering parts. ; ordrng 1 W10878507 (inlet tubing) and 1 WPW10545278 (drain hose)
Near Austin, TX 78701
Scott
Job Details: 01/17/2020
MICROWAVE KITCHENAID KMHS120ESS2 Arrived on site for turntable issues and burning smell. Found mag has failed.
Near Hewitt, TX 76643
Dylan T.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site customer complaint was there was a big dent in his fridge when he got it arrived on site pulled a new fridge door in the garage found there was a ding on the door already on the new one need to re-order it; ordrng 1 LW10913113 (dor-fip)
Near Gatesville, TX 76528
Dylan T.
Job Details: 01/17/2020
DRYER MAYTAG MEDB765FW0 Arrived on site customer complaint was dryer wouldn’t come on found the electrical in the back did not have the correct power told him he needs to call electrician
Near Waco, TX 76710
Arthur B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived onsite for dealer complaint of SxS refrigerator not cooling. Tested unit and found compressor jumps and shuts off. Found failed compressor. Removed and replaced compressor using braising methods. Vacuumed unit and charge unit with R134a refrigerant. Powered up unit and observed frost pattern and air flow. Unit now cooling as designed. No other issues found.
Near Georgetown, TX 78633
James
Job Details: 01/16/2020
REFRIGERATOR LG LFC25760TT Arrived on site and found ice build up on right side of freezer. Inspected gasket and found door not closing evenly and would not open completely. Opened completely which reset the adjuster and door now close omg properly. Job complete
Near Austin, TX 78759
Andy
Job Details: 01/16/2020
OVEN KITCHENAID KODE300ESS04 Arrived on site to install racks on upper oven. Upon arrival customer informed me that they would like me to look at gasket on upper oven. Found failed door gasket. Attempted to install new sliding rack and was unable to do so. Inspected and found new rack is different from old rack. Looked up part and found same part number. Will need parts research for sliding rack. Customer asked to go ahead and install the 2 non sliding racks. Did so. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 WPW10282960 (gasket-ovn)
Near Austin, TX 78737
Kevin
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site and found refrigerator is dispensing water at this time, customer experiences it’s stopping for days at a time. This usually coincides with colder temperatures outside. Spoke with tech line Steve Who commented there are no service pointers for this issue, said customer could call back when it is happening again. Or a data logger could be used to see if temperature around water line coil is freezing. When asked what could be done if water line is freezing no solution was recommended. There is no recommended repair for waterline freezing inside of fresh food section due to proximity to freezer air return. No water leaks from connections at time of service"
Near Austin, TX 78723
David Z
Job Details: 01/16/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived on site to install previously diagnosed parts. Installed new hinges on oven Ed unit and all is working as designed. Ordering both door trim pieces D2C as both were cracked. All is working as designed. Call complete.; ordrng 1 W10761014D2C (trim-door) and 1 W10761018D2C (trim-door)
Near Austin, TX 78738
Brandon
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for customer complaint of unit not spinning, found error code F0E2, found no suds during diagnostic mode, found test 1 timed out and would not advance, found miscommunication between pressure switch and control board. Ordering both parts to ensure repair for next visit. ; ordrng 1 W11316246 (SWITCH) and 1 W11322905 (CONTROL)"
Near Manchaca, TX 78652
Richard
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived onsite for the refrigerator leaking.
Near Austin, TX 78758
David Z
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site to install previously diagnosed parts. Removed unit from wall and installed new fan motor. Ran unit on the counter with the casing removed and it sounded fine and was now working as designed. Checked harness and did not find any grounds or other wiring damage. Reinstalled unit and Fan sounded loud, but you could hear an audible tone change and speed drop. Checked outside where unit is vented and found vent flap barely moving, but unit is blowing. All is working as designed at this time. Call complete."
Near Hewitt, TX 76643
Arthur B.
Job Details: 01/16/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived onsite for customer complaint of dual evaporator French door refrigerator not cooling. Plugged unit and found compressor barely humming. Found compressor windings faulty. Compressor and sealed system components are covers for 5 years. Ordering compressor to complete repair..; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR CALL) and 1 W10913906 (coupler)
Near Austin, TX 78749
Richard
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the pump motor is not working. Replaced sump and pump and dishwasher tested good and no leaks detected. Complete
Near Austin, TX 78739
Kevin
Job Details: 01/16/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site and found error code F3E1 and F9E1, set washer into an automatic test cycle and it passed correctly. Customer is using the correct amount of detergent. Replaced air trap, pressure hose, and water level switch. Also found vent hose connector on top of tub is broken and will need to be replaced; ordrng 1 WPW10568614 (hose)"
Near Lakeway, TX 78738
Luis
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for faulty ice box fan. Installed a new ice box fan,ran diagnostics good air flow from fan motor,ran icemaker test passed,ran fill test passed unit working as designed. Repair covered under AUTHO KNZZ3NZDPL1"
Near Holland, TX 76534
Al
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer making a whistling noises during spin mode.Ran diagnostics test mode and unit did not make any odd noises.Called Whirlpool Tech line and spoke with DUSTIN SR# 7726908070Ran diagnostics test mode step 12 (high speed spin) reached 850 rpm.Even added a load of towels and began a deep water wash cycle and unit preformed as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
DRYER MAYTAG MEDC465HW0 Arrived on site customer complaint was dryer was not heating properly found the correct power was not at the outlet told customer needs to call electrician was only getting 94 V to the outlet
Near Austin, TX 78732
Paul
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the dishwasher that is leaking from underneath. I found the diverter on the pump leaking. The pump and motor will need to be replaced. Upon removing the pump I found the blue wire harness to the diverter had gotten so corroded that it just fell apart when I tried to unplug it from the diverter. The complete wire harness will need to be replaced also.
Near Kyle, TX 78640
Brandon
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of unit not cooling, found compressor running, fans running, found sealed system leak. Ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 Tj90sf8404 (ALVE) and 1 W10445423 (compressor) and 1 W10570565 (evaporator) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78626
James
Job Details: 01/16/2020
WASHER MAYTAG MVWB850YG1 "Arrived on site and installed new tub, hub, and screws. Tested operation and found unit is also leaking from the drain hose near top of tub. . ; ordrng 1 WPW10363893 (hose)"
Near Lago Vista, TX 78645
Lou
Job Details: 01/16/2020
DRYER LG DLEX3875V "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to disassemble the unit to replace the main PCB Control when I found that the part number provided was not correct and the part didn’t match the old part. I contacted lg Techline and they put me through to lg parts department and was told that the part number EBR62707607 I advised my customer of the issue and they advis3d they would wait for the part to come in. I advised the customer the office would contact them when it arrives and schedule service. I am ordering the PCB main and office to schedule return service.; ordrng 1 EBR62707607 (PCB MAIN)"
Near Austin, TX 78744
Kevin
Job Details: 01/16/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived on site and inspected dryer and found is rattling during operation. Dryer was sold as an appliance package with home. Disassembled dryer and found evidence that it was dropped on the right hand front corner, took one picture added sound pads between motor mount and lower panel of dryer. This has helped noise volume and it is now tolerable but some is still present and due to drop damage a permanent removal of noise can’t be guaranteed. Homeowner will discuss the situation with builder."
Near Lakeway, TX 78738
Brandon
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site to replace damaged panel, after replacing panel, unit tested good."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 01/16/2020
DISHWASHER BOSCH SHX8ER55UC/01
Near Georgetown, TX 78633
James
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and tested operation. Found fresh food led module has one light out and is very dim. Verified operation of other lights and found to be good. Installed new module and tested. Unit tests good. Job complete
Near Austin, TX 78744
Kevin
Job Details: 01/16/2020
DRYER WHIRLPOOL WGD5000DW3 "Arrived on site and found Rear panel off, belt left unattached, burner assembly partially disassembled. Rebuilt dryer and took a video of it heating after rebuild. Dryer is new and there is no lint in the interior, job complete"
Near Niederwald, TX 78640
Robert
Job Details: 01/16/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite to replace parts previously ordered. Replaced gearcase splutch and washplate. tested washer and calibrated. Everything working properly no leaks detected. Complete
Near Manor, TX 78653
Scott
Job Details: 01/16/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for cooktop light always on . Found 6” switch on right and 8”on left failing . Replaced all switches . Tested burners . All checked normal now. Job complete .
Near Volente, TX 78641
Lou
Job Details: 01/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven turning itself on. Upon further inspection, the customer advised that when they were using the unit the display began to jump back to the temp selection and scrolling on its own and when they pressed the off selection, the display would go back to the temp selection again. I cycled the power at the breaker and placed it in diagnostics showing no error codes. I tested all components and all operated as designed. The unit is not connected to WiFi. I recommended that the customer contact the Whirlpool Connect Team 866-333-4591 and allow them to assist in connecting to WiFi and walk them through the update on the software. No repairs needed at this time. Job completed."
Near Austin, TX 78727
Andy
Job Details: 01/16/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not operating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Johnson City, TX 78636
Jacob
Job Details: 01/16/2020
DISHWASHER BOSCH SHPM65W52N Arrived onsite for unit not draining. Tested unit. UI touch pad not responding and control board is not responding to power. Getting 120 volts to unit. Need parts authorization. Office to reschedule.; ordrng 1 11013384 (UI CONTROL ) and 1 12016885 (CONTROL BOARD )
Near Austin, TX 78739
Brandon
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of dishwasher leaking, found no leaks coming from hoses, valves, or drains, I replaced door gasket, unit tested good at time of service. If problem continues, will need motor and spray arms."
Near Austin, TX 78717
Tyler B.
Job Details: 01/16/2020
OVEN WHIRLPOOL RBS305PRS00 "Arrived to inspect unit with bake element not working, found element failed due to age. Replaced and tested good
Near Johnson City, TX 78636
Jacob
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for rail in between door Not locked in properly. Tested unit. Found that the screw in the middle of the rail was missing. Re-aligned rail. Put new screw in rail. Tested unit. Unit test good. No issues at this time. Job complete
Near Temple, TX 76501
Jonathan M
Job Details: 01/16/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for a washer that is leaving clothes wet after a cycle. Inspected unit and work area. Customer instructed me the clothes aren’t coming out wet but she’s hearing a buzzing sound in the middle of the cycle. Placed unit into diagnostics mode and got an F2 E1 (stuck key), F7 E1 (basket speed fault), and F8 E1 (long/no fill) error codes. After speaking to the customer the customer does not have a hot water source and is using a cold water valve to split between both hot and cold valves. Instructed customer to either use tap called setting or get a hot water line for her hot valve. Call complete."
Near Bee Cave, TX 78738
Luis
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for weak water flow tested dispenser weak water flow,removed cover,checked water from valve,weak water flow exiting single solenoid. ; ordrng 1 WPW10238100 (VALVE)"
Near Austin, TX 78747
Kevin
Job Details: 01/16/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found saved error codes F8E1, F3E2. Found both valves are not flowing replaced valve assembly and washer will now operate normally. No water leaks detected at time of service, job complete"
Near Austin, TX 78735
Leonardo
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL KDPM354GPS "Arrived on site to replace track, upon inspection we found the track had become unwelded, replaced track and adjuster and retested. Passed all tests, unit working correctly. Complete"
Near Austin, TX 78723
Wesley
Job Details: 01/16/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onnsite and found unit operating with clunk from drum misshapen and belt tear. Ordering repair kit and drum just in case. ; ordrng 1 8536974 (REPAIR KIT) and 1 W10899578 (drum)
Near Georgetown, TX 78633
James
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested operation. Found magnetron has been arching to liner. Unit will need touch up paint to cover missing paint in liner. Second tier shelf was not installed in unit. ; ordrng 1 PAINT (LIGHT GREY)
Near Elgin, TX 78621
Scott
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site ,replaced control . Ran calibration and test wash all checked normal . No water leaks . Job complete"
Near Temple, TX 76502
Arthur B.
Job Details: 01/16/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for customer complaint of knocking noises when agitating on top load washer. Found shaft moving up and down on gearcase. Removed and replaced gearcase assembly. Reassembled and test 052. Unit completed successfully. All water connections were dry at time of service.
Near Killeen, TX 76542
Al
Job Details: 01/16/2020
WASHER MAYTAG MVWB965HC0 Arrived to inspect washer with standing water in the fabric softener dispenser.Confirmed the complaint and ran diagnostics test mode and unit tested as designed.Used my shop vac to empty the water from dispenser and unclogged the area of excessive fabric softener buildup.All water lines were dry at the time of service.Job complete
Near Leander, TX 78641
Jonathan S
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site for refrigerator interior lights flashing. Performed diagnostics mode and tested door switch operation and found opening and closing. Tested DC voltage to LED control and found within range. Found bad LED control.Removed failed LED control and installed new. Tested all operations, all tested good. No water leaks detected durning service.
Near Austin, TX 78728
Cliff
Job Details: 01/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose a range with a damaged door. Found stainless steel separating from door glass assembly. Replaced door glass assembly and found all is functioning properly at this time.
Near Austin, TX 78745
Luis
Job Details: 01/16/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on site for cooling complaint. Found unit not powering on after defrost cycle diagnosed faulty main control,unit not connected to water unable to check for water or icemaker fill. Installed a new main control powered unit on compressor and fans powered on."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived on site for refrigerator leaking water. Inspected unit and found not cooling and water is from ice melting. Found condenser fan and compressor not running. Performed diagnostics mode and tested compressor and condenser fan. Tested voltage to compressor and found none. Tested compressor motor windings and found within range. Tested compressor capacitor and found working. Found failed control and starting device. Will need to replace and continue diagnostics. ; ordrng 1 W11088499 (CONTROL) and 1 WPW10260370 (STARTING DEVICE )"
Near Leander, TX 78641
Tyler B.
Job Details: 01/16/2020
RANGE KITCHENAID KCGC506JSS00 "Arrived on site for unit front 2 dual burners popping after running for a few minutes. Removed and replaced the regulator and was no fix. Checked caps, will be ordering office holders and valves. ; ordrng 1 CNOTE (OFFICE RS ) and 2 W10891746 (SPREADER )s and 1 W11121390 (CAPS) and 1 W11183720 (VALVES )"
Near Round Rock, TX 78681
Dylan T.
Job Details: 01/16/2020
MICROWAVE KITCHENAID KMHC319EBS Arrived onsite customer complaint was unit not installed properly found one of the install nuts are missing told customer we need to order the part ; ordrng 1 W10596040 (nut)
Near , TX 78634
Cliff
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a bent grease filter. Reshaped grease filter to proper position and reinstalled it. No further repairs are needed and all is working properly at this time.
Near Austin, TX 78726
Paul
Job Details: 01/16/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven with no display. I found the display working but there were only lines going across the screen. The customer didn’t have the oven connected to WiFi so the unit could get all the software updates. I power reset the oven and the panel returned to normal. I helped the customer enable the remote settings and get the oven connected to the router on the 2.4 band. I tested the oven and it is working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 01/16/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose unit, thermal fuse was open and not powering unit, replaced thermal fuse and retested, cooling fan was not operational during testing which caused open thermal fuse, ordering cooling fan and rescheduling. Office to set time; ordrng 1 W11245567 (BLOWER FAN )"
Near Austin, TX 78745
Luis
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for water not dispensing and noise issue. Diagnosed frozen water line,defrosted water line adjusted waterline and temperature control. Adjusted compressor bracket to prevent vibration noise from compressor and condenser vibrating against cabinet."
Near Austin, TX 78750
Paul
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for the refrigerator making a buzzing sound. Ms stated the FC was not cooling correctly. I found the FC evaporator fan hitting ice. I ran a forced defrost and found the unit working as designed. I found the FC fan shorting out and shutting the unit off and back on sometimes after a chunk of ice fell during the force defrost. I did a hard power reset and the sealed system components never would come back on. The fan motor and possibly the blade will need to be replaced. The unit could also have controls failing. Ordering PARTS AUTHO, W11109595 MOTOR-EVAP, WP67006337 FREEZER FAN BLADE, WPW10624574 CNTRL-ELEC, WPW10675033 CNTRL-ELEC, WPW10769076 CNTRL-ELEC, & W11330971 CNTRL-ELEC. ; ordrng 1 AUTHORIZATION (PARTS) and 1 W11109595 (MOTOR-EVAP) and 1 W11330971 (CNTRL-ELEC) and 1 WP67006337 (FREEZER FAN BLADE) and 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC) and 1 WPW10769076 (CNTRL-ELEC)"
Near Round Rock, TX 78665
Dylan T.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site customer complaint was Fridge was not dispensing any water found the water filter was not installed properly readjusted it ran the unit everything else working as designed
Near Austin, TX 78748
Richard
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator leaking water. Upon inspection found that the coupler hooking the water line from the valve to the dispenser is leaking. Need to order coupler. ; ordrng 1 WPW10271540 (fitting)
Near Killeen, TX 76549
Al
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect front load washer not spinning.I advised customer to show me which setting she was using when the unit didn’t spin.Customer selected the cycle where the SPIN setting was off and didn’t realize she needed to set spin speed.Unit was off level.I adjusted the level of the feet to balance the unit.Unit tested as designed.All water lines were dry at the time of service.Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/16/2020
WASHER WHIRLPOOL WM2250CW "Arrived on site to install previous diagnosed parts. Gained access to shocks. Removed broken shocks and installed new. Removed torn door bellow and installed new. Performed diagnostics mode and all cycles. All tested good, no water leaks detected.
Near Austin, TX 78723
David Z
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF550SAHB Arrived on site to install previously diagnosed parts. Installed new UI control panel. Retested unit and still no power. On installing lower main UI found that control was damaged in transport and not usable. Ordering another W11230457 Control.
Near Killeen, TX 76549
Al
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer turning off at the 45 minute mark.Called Whirlpool Tech line and spoke with DAVID SR#7726904816David walked me through several steps to diagnose the issue.Was advised to Replace control and keep Latch in mind if unit issues continue.After installing the control the unit tested as designed.Job complete
Near Austin, TX 78735
Brandon
Job Details: 01/16/2020
WASHER LG WM3885HCCA "Arrived on site to replace control board ordered by previous tech, after replacing I was receiving le error code during spin cycle. Ordering motor sensor. ; ordrng 1 6501KW2002A (MOTOR SENSOR) and 1 CNOTE (NO BC ON LG )"
Near Liberty Hill, TX 78642
James
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and tested operation. Found fresh food evaporator frozen. Tested fans and found fresh food fan not operating. Unit will need new thermistor harness and fan to repair. Disassembled unit for repair and found harness broken from liner to molex. Called tech line and spoke to Mark #7726904696. No recommended repair as this harness is not field serviceable. Instructed customer of findings. Job complete
Near Woodway, TX 76712
Jonathan M
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL JMW9530DAS30 "Arrived on site for microwave that was turning on intermittently by itself. Inspected unit in work area. Call tech line and spoke to David SR# 7726910932. He advised to replace the Console.
Near Austin, TX 78746
Kevin
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Fridge is set at 38 freezer is set at 1, ran test 3 and diffuser is operating properly, test 1 and 2 thermistors passed, Return air is clear. Spoke with techline they recommended moving crisper drawer in middle of fresh food section down on top of others. It restricts airflow to thermistor 7726909199"
Near Lakeway, TX 78734
Paul
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator making a humming noise. I ran diagnostics and found all functions of the refrigerator working as designed and all sounded normal. I did find the FC packed with product and blocking the airflow. The coil was not frosted up at this time but I suspect that this could have been causing it to frost up and get to the fan before it went into a defrost. I explained the airflow issue to the customer and they are going to correct the way the frozen product is in the FC. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator making noise and water dispenser issues. Ran diagnostics and that the switch behind the shield was not disengaging allowing water continue to run. Also found that the refrigerator evaporator fan motor is making noise. Ordering parts ; ordrng 1 W11087438 (motor-evap) and 1 W11087492 (switch) and 1 W11109614 (shield)
Near Lago Vista, TX 78645
Lou
Job Details: 01/16/2020
RANGE JENN-AIR JGRP436HL00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Bake Ignitor harness and burner and tested. Unit continues to not stay lit. I went to replace the Bake Ignitor and found that the Ignitor was the wrong part. I am ordering the Bake Ignitor W11355922 No gas leaks detected during service.; ordrng 2 W11355922 (IGNITOR)s
Near Blanco, TX 78606
Jacob
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for unit not cooling and tripping breaker. Tested unit. Called Techline, was told that AFCI is not prefer’d power to unit. Causing breaker to trip. Got SR#7726844343. Job complete"
Near Bee Cave, TX 78738
Brandon
Job Details: 01/16/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site for customer complaint of noise issue, found blower fan motor rattling louder then normal and convection fan motor humming really loud. I replaced both parts, and unit still did the same thing. I did find damage to the rear panel of lower oven cavity. Called techline, they recommend replacing panel. Ordering panel, need two techs to help with removing and installing unit. SR# 7726907219; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10519707 (cover-rear) and 1 W10722667 (motor-fan)"
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
DRYER MAYTAG MGDC465HW0 Arrived on site customer complaint was dryer would intermittently work and not work found the door switch was going bad replace the part ran the unit everything else works as designed
Near Blanco, TX 78606
Jacob
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit still not cooling. Could not find issue. Customer would unplug unit after 1hr to say it is not cooling. Instructed customer to leave plugged in for 4-6 hrs before making sure it is not cooling. No issues at this time. Customer may call back at future date. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 01/16/2020
WASHER ROPER RTW4516FW2 Arrived to inspect washer draining issues.Ran diagnostics test mode and unit tested as designed.Customer was washing an unbalanced load and unit began WALKING.Unit shut off without draining.Test mode showed no errors.All water lines were dry at the time of service.Zip tied the drain hose.Job complete
Near Austin, TX 78703
Luis
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL KSSC48QTS00 "Arrived on site for water leaking and moisture in vegetable drawer. Checked under refrigerator door found no signs of water leaking from valve or tubing. Found ice chute assembly raised from liner causing moisture in door,removed skin found residue of leak,during assembly of skin found moisture and rust at corner of door diagnosed unit will need a new door due to insulation pulling away from liner. Ice build up around return vents 7nit will need a 60° defrost thermostat,due to door not available due to door being discontinued customer doesn’t want thermostat replaced."
Near Austin, TX 78744
Kevin
Job Details: 01/16/2020
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washer and found saved error code for motor unable to reach target rpm, removed washplate and found teeth on gearcase and washplate are deteriorated and are no longer connecting. Took a picture of gearcase. Gearcase, washplate, and hub would need to be replaced at minimum.
Near Austin, TX 78730
Paul
Job Details: 01/16/2020
REFRIGERATOR GE ZISB480DKSS Arrived onsite for a refrigerator not dispensing ice. I found the unit making ice and the dispenser functions working as designed. The dispenser chute is getting packed with frost because the ice door flapper is sticking half way open at times and leaking warm air into the unit. The flapper parts will need to be replaced. I cannot locate a model and serial number tag on the unit. The model that we were given is not correct. The closest models to what we were given are ZISB480DKB & ZISB480DKC and both pull up different dispenser parts.
Near Georgetown, TX 78628
James
Job Details: 01/16/2020
WASHER MAYTAG MVWB755DW0 Arrived on site and installed new housing. Tested operation and found unit working properly and no leaks after repair. Job complete
Near Round Rock, TX 78665
Andy
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator still leaking. Tested and inspected unit and found water dripping from same spot as before. Found ice door gasket loose and coming off. Spoke with customer and customer stated that after prior visit unit did not have any leak issues for about 10 days. Called tech line and spoke with Dave (SR#7726909520) Made aware of issues and what was done and found. Was instructed to order gasket and that new gasket will come with adhesive. Was instructed to clean ice container door with alcohol to remove any prior adhesive. Ordering part and will return also ordering ice container door in case needed. Instructed customer to keep an eye on unit and to keep dry to prevent water damage risk.; ordrng 1 W11268536 (door-ice) and 1 WPW10347087 (gasket)
Near Round Rock, TX 78665
Cliff
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that had built frost in the freezer compartment. No frost was present at time of service indicating an air leak at some point due to door not being closed fully. Advised homeowner on pizza storage compartment and how if it’s overfilled it can prevent the door from fully closing. No leaks were found at time of service.
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site customer complaint was blower fan was a little bit noisy pull the unit out replaced it ran the unit everything is working as designed
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/16/2020
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site for customer complaint of light coming on in oven on its own and clock not staying on correct time. Called techline, they recommend replacing UI panel. After replacing panel, unit tested good. SR# 7726904254"