"-5 in fc. Arrived on-site for unit not making ice. Diagnostics showed an e2 error for motor out of position. Heater tested good, fan is good and temps are good. I replaced the icemaker (w11658802) and units not getting any errors and operating as designed."

"AMV2307PFS07 Arrived on site for a otr microwave, not heating. On arrival turn table was turning while door was open, and the ui wasn't responding. I replaced control board and lower interlock .Tested with a cup of water product is working as its designed."

"Arrived on site for a dryer that is still stopping mid-cycle. Inspected unit and work area. The customer advised that after the previous technician came out, the unit stopped working altogether. I tested the dryer and found that the dryer would act like it was starting, but the motor would not turn. I gained access to the back and found the thermal fuse open. I replaced the thermal fuse and checked all heating components. I found all showing continuity. I called whirlpool tech line and spoke to Edwin SR# 77419e7853. He had me make several checks within the machine. And after testing advised that the issue would either be with the control or the high limit thermostat. He advised to replace both parts and a contact Whirlpool if there were any further issues. I replaced both parts and tested the unit. The unit is working and operating as designed at this time. I did advise the customer to contact us back if any other issues persist. Call complete. W11728014, WP3392519, and W10900067."

"Arrived on site for a freezer that is not shutting properly and is frosting up in the freezer section. Inspected unit and work area. The customer advised that when they initially called in two weeks ago, the freezer had frost all over the shelves and inside the freezer. They advise that they have a contractor that is still doing renovations, and he had to replace the front panels on the refrigerator and freezer because they weren't sitting right. She advised that since that was done, the frost has been slowly dissipating inside the freezer, and she has not had the same issue but still wanted to have it checked. I checked all gaskets and found all gaskets sealing properly. I found almost no frost in the freezer section at all. I did advise the customer that it appeared that whatever her contractor did appeared to have fixed the issue and that the previous panels may have cause the door not to shut properly. I advised the customer to keep an eye on the unit and to contact us back if any other issues persist. Call complete. No parts were installed."

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that every load is going off balance in that the previous technician who came out leveled the machine but did not address the off balance issues. I did confirm the customers complaint and found the suspension was completely shot. I checked the basket and found it wobbling on the drive shaft, indicating a failed hub assembly, leading to the suspension issue. I replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete. W11130362 and W10528947."

"Arrived on site for constant clicking on cooktop. Upon arrival, unit is unplugged. As soon as power is restored. The 4 burner igniters begin clicking. Found switch harness has failed. Replaced switch harness WPW10548355. Test unit and is operating as designed. No gas leaks present. Job complete customer was not available to sign completion of repair but notified him by phone."

"Arrived on site for defrost issues. Removed evaporator cover defrosted evaporator, replaced the defrost heater,harness,ui and main control powered unit back on changed defrost setting to basic checked air flow good. W11567938,w11546981,w11566475,w11670354"

"Arrived on site for dishwasher, making as well as middle spray arm broken according to customer on arrival. On arrival confirmed, middle spray arm was broken upon further inspection. I ran the dishwasher but found no leaks from the drain pump or sump assembly. Even though I couldn't confirm the leak, it is possible that when the spray arm came off. Originally, it is what led to the water shooting out under the door and possibly overfilling. I'm ordering WPW10498900 middle spray arm and rescheduled customer for 07-16-25; ordrng 1 WPW10498900 (Middle arm)"

"Arrived on site for leaking. Upon arrival, resident stated that the issue is that it is too cold in refrigerator and food is freezing. Inspected unit and compressor and evaporator fan are running. Inspected evaporator and there is only frost around capillary tube. Need to order R600 sealed system repair. Ordering compressor, dye dryer and access valve. Office to reschedule ; ordrng 1 W11582579 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site for no light in freezer section. Found ice build up in switch,cleared ice tested switch light working,closed freezer door checked seal good no frost build up in freezer section."

"Arrived on site for noise complaint. Per customer noise from fresh food compartment, at time of visit no odd noises,compressor and fan running. Ran diagnostic no odd noise.from freezer,ice box or fresh food fan,changed defrost setting to basic to prevent ice.build up on evaporator ran defrost cycle."

"Arrived on site for oil leaking at bottom of washer. Lifted unit to inspect underneath found gearcase oil everywhere. Replaced gearcase, belt, splutch,and actuator. Ran test cycle unit is now functioning properly and as designed to. No leaks present at this time job completed"

"Arrived on site for refrigerator needing freezer.Door lw11037733. On arrival, installed part tested unit and found it working as design called complete"

"Arrived on site for right hand door making a popping.Noise anytime the door was opened. On arrival confirmed issue and found noise coming from the closer cam on the bottom of the right hand door but after replacing WP12028505AP. I found noise still occurring and popping sound was because the the bottom of the door was damaged, causing the holder not to stay in place when the door was open and shut Leading to the noise. I'm ordering 13107887SQ right hand door(stainless), W10830162 gasket. Office to reschedule once availability of parts is known.; ordrng 1 13107887SQ (Rh door stainless) and 1 W10830162 (Gasket)"

"Arrived on site for tripping breaker . Upon arrival , test unit and confirmed is tripping during preheat. Replaced bake element W11182108, broil element W10856603, and control W11696067. Preheat oven to 500 and unit still tripped during preheat. Test polarity and get 120 from L1-N and 120 from L2-N. Get 240 from L1-L2. N-G is 0. Amp draw with call for bake is 14.8 amps. Contacted Techline for assistance. Spoke to George . Explained all test done as well as replacement of both elements and control on previous visit. Recommended having breaker replaced . SR# 7741942387. Job complete"

"Arrived on site for tripping breaker. Upon arrival , inspected unit. Confirmed tripping breaker during preheat . Model and Serial does not match. Updated model and serial number. Need to order control and return with elements to complete breaker tripping protocol. Office to reschedule ; ordrng 1 W11594224 (Control)"

"Arrived on site for unit filling and stopping. Upon arrival, checked error codes and found F3E1 pressure sensor fault. Cleared code. Unit was unplugged upon arrival. Plugged unit in and was able to run diagnostics. All mechanical parts have no failures. Proceeded to replace W11777413 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit making intermittent sound. On arrival, customer stated with recent load, the unit was no longer making noise. Customer stated it only makes noise with a heavier load, this is normal with bulky items. However, customer had an issue with having to run the unit An additional fifteen minutes to complete the dry cycle. Ran test and found with vent disconnected unit had good airflow. When connected air flow was restricted. Recommended having builder inspect ventilation. Also recommended when drying a mix of clothing use timed dry for about 1hr"

"Arrived on site for unit not draining. Upon arrival, found severed harness on the lower harness. Proceeded to replace W11755726 harness clip and W11643701 harness wire. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for unit not making ice. Upon arrival, ran harvest test on ice maker and did not hear valve energize. Proceeded to inspect valve and found connector slightly disconnected. Secured connector and tested. Unit is functioning as designed. No water leaks detected at this time. No parts needed. Unit is under construction. No one available to sign."

"Arrived on site for unit not operating. Upon arrival, found unit unplugged. Plugged unit back and found drain pump continuously running. Attempted to run diagnostics however unit will not allow and unit goes into drain mode almost immediately. Ordering W11608056 control. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 W11608056 (Control)"

"Arrived on site for unit not spinning. Upon arrival, unit was unplugged. Plugged unit and found drain pump running. Power cycled unit. Was able to check errors and found F8E1 long fill, F3E1 pressure sensor fault, F1E1 main control fault and F2E1 stuck key. Cleared codes. Ran diagnostics and found all other mechanical parts working. Suspension is good. Ordering W11603810 control. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 W11603810 (Control)"

"Arrived on site for washer needing w11608056 control board. On arrival confirmed issue, an insult part, the tested unit and found no leaks and washer working as designed to call complete"

"Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found errors for wash motor, and wash motor never engaged. Replaced sump and motor to resolve. Tested unit and confirmed proper operation with no leaks. Parts used - W11613479."

"Arrived on site to diagnose refrigerator leaking from icemaker line. Found a split in the line. I cut out the split and added a 1/4' to 1/4' coupler in place. I tested and found another small leak coming from the fill tube elbow / cover on the back of the cabinet, due to the clamp not being properly installed. I added some silicon to the spot to stop the leak. Advised maintenance they can add a worm clamp in place of the factory clamp if it still leaks. If this does not resolve we need to replace the line, and the fill cover where the line attaches. Parts used - WP2198677 from truck stock. ; ordrng 1 WP2198678 (Coupler - replenishment)"

"Arrived on site to diagnose refrigerator not making ice. Customer also pointed out white residue on the floor on the bottom left corner. I found reservoir frozen, and thawed that. Water was also turned off. I turned the water on and ran a fill test and dispenser test. Verified votu working properly now. Traced source of leak to the water line coming from the valve to the coupler. I cut off the leaking section of hose and reattached coupler. Tested unit and verified no leaks present. Repair completed."

"Arrived on site to follow up on oven tripping breaker. Found regular burnoff is still tripping, but only bake, not broil. I removed and replaced the bake and broil elements, pulled ground strap and burned off. Attached ground back and let unit continue to 500. I was advised the unit did not trip on a conventional breaker when tested, only gfci. This shows nuisance tripping. Advised if unit trips after this, no other repairs possible and breaker should be swapped for a different brand. Parts used - W11545804, W11617232. Called and reported findings to safety. Call completed."

"Arrived on site to follow up on refrigerator not cooling. Tapped system and found almost no pressure present. Removed compressor and drier and replaced dryer. Ran some nitrogen to make sure unit was not flooded with oil. Found only a tiny amount in evap side. I replaced the compressor and pressure tested. Found a leak coming from the precooler. Replaced precooler and verified no further leaks. Vacuumed down and charged to spec. Verified proper operation. Parts used - W11506635, W10143759, W11678305, W101233960."

"Arrived on site to inspect cooktop with missing burner heads and caps. Upon further inspection, I found that the LF and center burners were missing as well as all the burner caps. I installed the 2 burners and all the burner caps. I tested the cooktop, and the cooktop is operating as designed. No gas leaks were observed during service. W11703346 W11531096 Vacant home, no one on site to sign."

"Arrived on site to inspect dirt inside ths washer. Upon further inspection, the customer provided a photo of what appeared to be of a sand substance in the drum of the unit. I inspected the drain area of the bellow and found debris in the drain area and all along the inside of the bellow (Photos). I advised the tenant that the sand substance in the drum is from their clothing or something that was put into the washer and not from the washer. Also found several types of detergents the customer is using. I placed the unit in diagnostics showing error codes F8E3-overflow and F0E2-too many suds. I cleared the codes and continued with testing, and the unit is operating as designed. I made recommendations for use and care, as well as detergent use. Unit is operating as designed and needs no repairs at this time. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher leaking after first use. Upon further inspection, I gained access to the underside of the dishwasher and found that the float switch pan was full of water. I turned the water back on and found that the water supply hose was loose and leaking water into the pan and eventually overflowing. I removed the water in the drip pan and tightened the water connection, and ran a test on the dishwasher. The dishwasher is now operating as designed. No water lesks were observed at the end of service. No parts installed."

"Arrived on site to inspect refrigerator evap drain clogged. Upon further inspection, I gained access to the evaporator drain pan and drain by removing the evap cover to find ice in the drain pan. I found a majority of the ice on the left side of the evaporator under the ice maker. Once I had access to the evaporator, I re-mounted the ice maker and tested it and found when water is dispensed into the ice maker tray, water is leaking from the opening at the top of the fill tube. Also found that the fill tube extension used is the incorrect length. Using the fill tube extension prescreened for today's service, I removed and replaced the fill tube extension and retested, and the fill tube is no longer leaking water into the evaporator area. I advised the tenants and the main office staff of my findings and repairs. No water leaks were observed at the end of service, job completed. WPW10496649"

"Arrived on site to inspect refrigerator not working. Upon further inspection, the customer advised that the unit iced up at the back of the fresh foods (RC) section soon after the last repair. I found the unit is not leveled and I tested temps in the FC=13 degrees and RC=51 degrees. I removed the RC shelving and drawers to find ice built up on the evap cover (photo). Using my steamer, I removed the evap cover and fan scroll, which broke while removing, to find the evap thermistor engulfed in ice (photo). I gained access to the HV control at the back of the unit and tested the thermistors at the control. I tested the RC thermistor at the P5-1 to P5-2 and found 4.69 kohms, which is reading that it's approximately 55-56 degrees while it's engulfed in ice. I tested VDC and found 4.99VDC at the connector on the control. I tested voltage to the unit and to the hv control and got 121V. Once I gained access to the RC evap thermistor, I removed and replaced the thermistor and positioned it on the cap tube at the suction line, and secured it with foil tape and after zip tie (photo). I removed the remainder of the ice and installed a new fan scroll and sealed the air gap at the top of the scroll where it meets the back panel manifold with permagum. Also found the RC evap drain tube was clogged and cleared it. Per service pointer W11512766, I am ordering the control kit, and due to the FC module not working, I am ordering the module and more permagum. Also, at the customers request, I am ordering a CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 07/22/25 PM call. Will return with prescreened parts. No water leaks were observed during service. W10316760, W11098695, 212643; ordrng 2 212643 (Permagum)s and 1 W11509096 (UI) and 2 W11226500 (RC/FC module)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect the refrigerator not cooling. Upon further inspection, I found the unit unplugged and plugged it in. Shortly after plugging it in, I heard the start device make a clicking sound, and the compressor attempted to turn on and then shut down. I pulled the unit out and gained access to the compressor and its start device. Using my tester start device, I placed it on the compressor and cycled power, and the compressor turned on, and the unit began to operate as designed. Using the start device that was prescreened for today's service, I installed it and cycled power again, and the compressor turned on, and the unit began to cool. I placed the unit in diagnostics and tested the fans and other components, and found the unit is operating as designed. No water leaks observed during service, job completed. WPW10197428"

"Arrived on site to inspect unit for no heat and burning smell. Tested unit and found a shorted capacitor and diode. Replaced both parts. Tested unit by heating water, and the unit heated correctly with no loud noise or burning smell. Job complete."

"Arrived on site to inspect washer drain pump constantly on. Upon further inspection , the customer advised that the unit had completed a load of clothing and while the load was in the dryer and the washer was empty with the lid open, water began to dispense into the tub. I placed the unit in diagnostics showing error codes F1E1-control failure and F3E1-pressure sensor fault. I removed and replaced the main control and calibrated the unit. Tested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11608056"

"Arrived on site to inspect washer leaking during use. Upon further inspection, I found that the back panel had been removed and missing 10 screws and missing the drain pump assembly. I found the hoses disconnected and hanging on the floor. I informed maintenance that the drain pump and screws were missing and had been removed at some point. We won't be able to help with missing parts. They will need to contact their whirlpool representative and get the missing part located and why it was removed. Office to reschedule once the missing parts are located. Vacant unit no one on site to sign ; O-emld tckt"

"Arrived on site to install previously diagnosed and ordered parts. Due to the main harness failure and the unit missing the toeplate and sound insulation behind the toeplate, I removed and replaced the main harness and tested the unit. The dishwasher operated as designed with no further error codes displayed. I installed the toeplate and insulation at the end of the testing. Unit is operating as designed, and no water leaks observed during service, job completed. W11573700, W11579528, W11573704, W11726282"

"Arrived on site to replace both control boards for the upper and lower ovens. The unit was already pulled out and accessible. Replaced both control boards, then repositioned and secured the unit back into the cabinet. Tested the unit and both ovens preheated correctly with no error codes present. Job complete."

"Arrived on site to replace previously diagnosed control, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11670519 latch and W11643701 harness wire. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to replace the bake igniter for the left small oven. Pulled the unit out, replaced the bake igniter, and tested the unit. The oven preheated correctly to 350?F. Job complete."

"Arrived on site to test unit for door not staying closed. Upon arrival customer stated during a cycle the unit will just stop tumbling and the door opens very easily. Tested unit, found strike is widened causing damage to the catch. Also found springs providing no tension and door switch leg having a very minimal contact point causing the cycle to cancel after the door slightly moves. Replaced strike and catch using latch kit (279570), both springs (WP3387565) and door switch (WP3406107). Tested unit, all components are properly engaging and unit is now running as designed, job complete."

"Arrived on site to test unit for draining continuously. Upon arrival customer stated unit has to be unplugged or it constantly runs the drain pump. Verified issue, when power was applied drain pump immediately engaged. Found F3E1 (pressure system fault) error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for draining continuously. Upon arrival customer stated unit has to be unplugged or it constantly runs the drain pump. Verified issue, when power was applied drain pump immediately engaged. Found F3E1 (pressure system fault) error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for knocking noise. Upon arrival customer stated unit began to bang around and make noise during the spin. Ran a test cycle, found all components properly enabling. Suspension tests good. Hub nut is not stripped. Spoke to customer and found out they are over loading the unit to 70% of the basket. Informed that the maximum capacity is 40% of the basket. If unit is overloaded, tub will begin to bang around on the cabinet walls and components will wear prematurely. Also advised customer of all the best practices and maintenance tips to prolong the life of the unit. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for making noise constantly. Upon arrival customer stated after some cycles the unit will hum until it is unplugged. Does not progress through cycles properly. Entered diagnostics and drain pump immediately engaged. Found F3E1 (pressure system fault) error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Replaced control (W11607637) and entered diagnostics, drain pump no longer immediately engages. Ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not drying dishes, customer that it only drying on extended dry but on regular the dishes are completely wet, tested unit found rinse aid dispenser is working properly, found Error for failed vent, replaced control and vent as precautionary advised customer to monitor, at this time job complete installed W11649995, W11672039"

"Arrived on site to test unit for not working properly tested unit found water trickling out from the cold valve, causing unit not to run properly, replaced valve and tested unit is now running as designed no leaks detected job complete installed W11210463"

"Arrived on site to test unit for not working properly, customer stated that on convection bake the cycle shuts off but the timer continues to run and does not start back up again, tested unit found all components working properly and was not able to replicate, called tech line to diagnose further, per tech line that it's possible the convection sensor is out of spec causing heaters not to activate after shutting down, SR#7741935496, replaced convection sensor and MW control, started cycle, unit is now running as designed job complete W11325784, W11208292"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, unit has a failed control, replaced and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site to test unit for not working properly, tested unit found F6E1 error for over temp, opened oven and found the elements hot but the oven is off, replaced control and sensor and tested unit is now running as designed job complete installed WPW10181986, W11594188"

"Arrived on site to test unit for not working properly. Tested unit found Error F3E0 flashing for open sensor, tested sensor found it good, but control not detecting any temperature, replaced control and tested unit is now running as designed job complete installed W11567348"

"Arrived on site to test unit for pump running. Upon arrival customer stated as soon as cycle begins, drain pump engages and does not disengage. Verified issue, when fill begins the drain pump engages and removes all water not allowing unit to progress. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Replaced control (W11607637) and ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for right front burner burning too high. Tested unit by turning the burner on and found the burner making a noise similar to high-pressure air. Found all burners making the same noise due to air in the gas line. Left all burners on to purge the air from the line. Once the air cleared, all burners were operating correctly. Job complete."

"Arrived on site. Replaced the icemaker and installed the updated control kit,powered unit on,compressor and fans powered on,icemaker ran through a cycle and filled with water no leaks. W10818296,wpw10277448"

"Arrived onsite and found icemaker not producing. Found torn right fc door gasket. Replaced gasket and icemaker. New icemaker cycled and found home position upon install. Advised customer on repairs. W10917313, w11557001"

"Arrived onsite for loose basket causing massive out of balance spinning even empty. Washplate seized. Had to break the washplate hub nut off with saw. Replaced hub and washplate and leveled unit. Problem is reduced but still present. Tub is seized in place. Full tub job 2man, 2 hrs will need to be approved before proceeding to repair. W10902814, W10528947; ordrng 1 W11219115 (Tub) and 1 W11219115 (Basket) and 1 W11568797 (Tub filter) and 1 W10913953 (Actuator) and 1 W11026785 (Motor), states that autho needed"

"Arrived onsite for refrigerator making a humming noise. Upon arrival I tested the fan and found the fan to sound as designed however, I found the back cover to be making a rattling noise. Removed the back cover and didn't find anything unusual behind and tested fan again and checked to see if it was broken on the blade. Blade looks good and unit sounds as designed. I adjusted the back cover and unit is now quiet when the doors are shut. Unit will make some noise due to the fan spinning and circulating air. Unit sounds as designed during time of service. No leaks. Call complete. No parts installed."

"Arrived on-site for washer, not completing cycles on arrival confirmed issue. But upon further inspection, found, there was a short in the harness, and after replacing w11643701 harness from previous 3-31-25 warranty. Tested unit it and found washer working as designed. Call complete"

"Arrived on-site four a microwave that won't start a cycle. Inspected unit and work area. The customer advised that the unit had been working well until about a week ago and won't start a cycle now. I did confirm the customer's complaint and found the left hand door switch broken, causing the machine to pause immediately once hitting the start button. I went ahead and replaced the interlock assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"DIFFERENT ISSUE THEN PREVIOUS VISIT .Arrived on site for not dispensing ice. Tested ice dispenser diagnosed a seized motor,replaced motor reassembled unit ran ice dispenser unit working as designed. W11202789; used 1 W11202789 (Motor) from stock"

"I arrived on site for unit not completing cycle properly. Ran diagnostics and found stored error code for locked motor 7/0, 7/9. Rand test and confirmed noises from underneath unit. Inspected and found oil had leaked out of gear case as well as rotor and stater scraping. Ordering gearcase, rotor, stator, clutch, and slider, washplate. Office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10752189 (Rotor bolt) and 1 W11550891 (Agitator)"

"MVW7232HW1 Arrived on site for a washer, not advancing cycles. On arrival, I ran diagnostic and found error code F7E4 a defective slider. I tilted and removed the slider and I found slider was defective. I replaced the slider ,calibrated then tested product is working as its designed no water leaks visible from main water supply."

"WTW4957PW0 Arrived on site for a washer stuck in drain cycle. On arrival I verified issue long drain a defective control board I replaced control board ,calibrated then tested product is working as its designed no water leaks visible from main water supply."

"WTW5057LW1 Arrived on site for a washer leaking water from underneath. On arrival I verified the water from underneath further inspection I found a after market drain hose, and the client used a squeeze type clamp that wasn't holding the hose tight enough from water leaking. I used one of my own 5/16 claps tightened and tested product works as it's designed no water leaks visible from main water supply."

Arrive on site for a refrigerator that is leaking water out of one of the tubes in the back. Inspected unit and work carrie. The customer advised that they incoming waterline tube that goes to the refrigerator is the one that is leaking. I did confirm that the waterline in question runs from the water valve at the wall to the top portion of the filter housing. I want to replace the inlet hose and found that the inlet go sent with me was not the correct part. It was missing the connector for the watervalve at the wall and was not long enough. I spoke to SW and was advised to order research on a few different parts for repair. The office will need to identify parts needed and contact the customer about a return date when parts are available. No parts were installed; ordrng 1 Research (5/16 quick connect) and 1 Research (5/16 tube to wall connector)

Arrived on Saturday to test unit for oven not get into temp tested unit by checking the sensor at room temperature found sensor reading incorrectly replace sensor from truck stock test unit about preheating to 350 to the three highest numbers the lowest numbers to get the average temperature of the unit the units are 357? Job complete. ; ordrng 1 WPW10181986 (Sensor)

Arrived on site at vacant apartment. Sent to complete Service Pointer - W11766193. Verified drain pump and wiring is clear. Pressure hose clear. Replaced main control. Ran calibration and automatic test cycle. Working as designed now. Call complete. W11607637

Arrived on site at vacant apartment. Sent to complete Service Pointer - W11766193. Verified drain pump and wiring is clear. Pressure hose clear. Replaced main control. Ran calibration and automatic test cycle. Working as designed now. Call complete. W11607637

Arrived on site for a microwave that has no power. Inspected unit and work area. The customer advised that the unit completely died when they went to go try to use it but it never was able to be turned on. I gained access to the filter board and found the fuse blown. I checked the door switches and found one of the upper interlock switches causing the problem and wouldn't make or break. I replaced the upper interlock assembly and filter board and tested the unit. The unit began to work and operate as designed. Call complete. W10422269 and W11551558.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the freezer ice maker does work with a refrigerator ice maker does not. I ran the unit through diagnostics and found all portions of the refrigerator working. I checked the ice maker error codes and found no error codes on the ice maker. I found the freezer at two degrees fahrenheit.Indicating maybe there is an issue with the ice maker thermistor. I replaced the icemaker assembly and tested the unit. The unit is working and operating as designed. Call complete.

Arrived on site for continued issues of tripping breaker. Upon arrival test unit by preheating oven to 350. Unit tripped during preheat. Test polarity and get 120 from L1-N and 120 from L2-N. Get 240 from L1-L2. N-G is 0. Amp draw with call for bake is 14.9 amps. Contacted Techline for assistance. Spoke to Tim. Explained all test done as well as replacement of both elements and control on previous visit. Recommended having breaker replaced . SR# 7741040805. Job complete

Arrived on site for continued issues of tripping breaker. Upon arrival test unit by preheating oven to 350. Unit tripped during preheat. Test polarity and get 121 from L1-N and 121 from L2-N. Get 242 from L1-L2. N-G is 0. Amp draw with call for bake is 14.8 amps. Contacted Techline for assistance. Spoke to Garrete. Explained all test done as well as replacement of both elements and control on previous visit. Recommended having breaker replaced . SR# 7741939960. Job complete

Arrived on site for continued issues of tripping breaker. Upon arrival test unit by preheating oven to 350. Unit tripped during preheat. Test polarity and get 121 from L1-N and 121 from L2-N. Get 242 from L1-L2. N-G is 0. Amp draw with call for bake is 14.8 amps. Contacted Techline for assistance. Spoke to doug. Explained all test done as well as replacement of both elements and control on previous visit. Recommended having breaker replaced . SR# 7741942763. Job complete

Arrived on site for unit icemaker not working. Upon arrival tenant had a home security alarm inside unit with loud ringing noise. Notified supervisor and front office. Office tried calling tenant to deactivate alarm system but no answer. Office agreed to reshedule return visit 716; schdld next appmnt for 7/16 WED !

Arrived on site for unit not heating. Inspected unit found capacitor arched and burnt. Replaced capacitor and diode and tested. Unit is now functioning properly and as designed to heating now

Arrived on site for unit not heating. Inspected unit found diode broken. Replaced diode and tested unit still not heating called supervisor. PR recommended replacing magnetron replacing part and tested. Unit is now functioning properly and as designed job completed

Arrived on site for unit not heating. Ran test cycle with PR and verified heater is working will need to start using rinse aid for better outcomes of dishes drying. No leaks present at this time job completed

Arrived on site for washer intermittently failing. On arrival confirmed issue and found f3e1 in diagnostics and replace w11608056 control board and found the washer working as designed with no leaks.Call complete

Arrived on site to diagnose microwave with no response from blower. Tested unit and found no response. Removed microwave and found blower was never plugged in from factory. Plugged in blower and tested. Verified unit working as designed. Repair completed. No parts needed.

Arrived on site to inpsect cooktop not igniting properly and burner making sound. Upon futher inpection the customer informed me that the front right burner was not igniting properly. I found that the burner was not igniting due to foil being placed underneath the burner assembly. I removed the foil and the burner started to ignite properly as designed. I informed the customer that placing foil underneath can cause ignition issues. I tested the other burners and found them all to be functioning as designed. I informed the customer to keep the burner openings free of debris and keep debris from getting underneath the burners. The unit is operating as designed. No gas leaks observed during service.

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the rack adjuster set. The unit is now operating as designed. No water leaks observed during service. W10712395

Arrived on site to install previously diagnosed and ordered part. I installed the pully shield. The washer is operating as designed. No water leaks observed during service. WPW10427633

Arrived on site to repair previously diagnosed issue unit needs new control and suspension. Replaced control and calibrated then replaced shot suspension. Ran 2 test cycles unit is functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to test unit for oven not working. Test unit and found open sensor error code. Pulled unit out to get access to sensor on the back of the unit. Found damaged wire on the sensor. Replaced sensor test unit and unit test good job complete.

Arrived on site to test unit for tripping the breaker. Replaced both the bake element and broil element with new parts. Turned the unit on and set it to 500?F. The unit preheated to 500?F with no issues and did not trip the breaker. New construction and no one was available on-site to let the unit run for the full 2-hour burn-off cycle. Job complete.

Arrived on site to vacant apartment. Previous tech ordered compressor for sealed system repair. Confirmed compressor will not start. Tapped system and found it complelty empty of any pressure or refrigerant. Introduced nitrogen and heard it instantly leak out from the right side wall of the cabinet. Used soap bubbles to confirm. Called tech support. Sr#7741937059. Advised whirlpool will call with further instructions.

Arrived on site with parts for dryer. Removed door panel and drum. Replaced support wheels with repair kit. Replaced door switch. Verified operation. Call complete. 4392065

Arrived onsite and found a defrost issue upper half of the coil has a defrost build up that is blocking airflow. Advised used customer on manual defrost and making the unit completely dry with fan and full 2 day defrost. Seals are good and heater is working. No parts. Signed waiver for defrosting.

Arrived onsite and found unit operating with failed control causing the f3e1 continuous drain symptoms. Installed w11608056. Unit is now operating as designed.

Arrived onsite and repaired unit with f3e1 continuous drain error. Unit is now operating as designed. Calibrated. W11607637. No signer available.

Arrived on-site for agitator not working. Found agitator is broke. Installed new agitator (285565) unit is operating as designed.

Arrived onsite for dryer door hard to close. I confirmed it is hard to close even when slamming. I closed the gap in the strike and unit closes much easier now and will not pop open when running. Unit now operates as designed strike needed adjustment. Call complete. No parts installed.

Arrived onsite for French door bottom mount icemaker not making ice. I found everything working as designed. Customer stated it will intermittently make ice. When replacing the icemaker i found to be sent with the low profile icemaker not the freezer one. Customer has lights out as well and I will order the lights and the icemaker. Ordering W10886939 Icemaker lower and W11683243 LED Module Kit. RS for 07-15-25.; ordrng 1 W10886939 (Icemaker lower) and 1 W11683243 (LED Module Kit)

Arrived on-site for microwave not heating. Verified the issue. Tried to take the unit down but the mount will not release the microwave. Customer said that whirlpool sent and installed the microwave. I'm ordering a 2 man and a capacitor for the return visit. Office to reschedule for 2 man. ; ordrng 1 W11707301 (Cap) and 1 2man (2 man)

Arrived on-site for oven getting error codes. Found f9e0 for a miswire. Deleted the error code and tested all components and got no error codes. I replaced the control and tested it again. Not getting any errors and the unit is workin8g as designed. Used w11448962. Nobody is available to sign

Arrived on-site for oven restarting. Customer said it restarts 3 times a day but everything else works. I replaced the ui (w11600370) and tested the oven. Advised the customer to get the whirlpool app for updates.

Arrived onsite for prediagnosed parts upon arrival replaced rh door gasket & freezer door w11435360 w10846057 tested seal & advised customer to leave door closed for about 24 hours for the seal to form correctly unit is working as designed no leaks observed during service

Arrived onsite for range door coming off. I found the right hand hinge to have come loose and drop down. I got the hinge back into place and seated the door. Unit operates as designed and looks as designed. No issues with display. Call complete. No parts installed.