Service History 1213 - Appliance Express

Near Seguin, TX 78155

Noah D

Job Details: 09/17/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"

Near Spicewood, TX 78669

Brandon

Job Details: 09/17/2020

WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."

Near Horseshoe Bay, TX 78657

James

Job Details: 09/17/2020

REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete

Near Georgetown, TX 78626

Job Details: 09/17/2020

REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/17/2020

DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)

Near Marion, TX 78124

Noah D

Job Details: 09/17/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/17/2020

DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that were stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"

Near Austin, TX 78759

David Z

Job Details: 09/17/2020

REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps dont resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.

Near Austin, TX 78736

Richard

Job Details: 09/17/2020

DISHWASHER WHIRLPOOL WDT710PAYB5 "Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"

Near Austin, TX 78704

Leonardo

Job Details: 09/17/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete

Near Kingsland, TX 78639

James

Job Details: 09/17/2020

RANGE JENN-AIR JDRP436HM00 Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )

Near Seguin, TX 78155

Noah D

Job Details: 09/17/2020

RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"

Near Round Rock, TX 78664

Andy

Job Details: 09/15/2020

UNKNOWN UNKNOWN 0

Near Georgetown, TX 78626

Tommy

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.

Near Pflugerville, TX 78660

David S

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."

Near San Marcos, TX 78666

Noah D

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."

Near Liberty Hill, TX 78642

Cliff

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."

Near Temple, TX 76502

Tyler

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDF520PADM7 (TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete

Near Georgetown, TX 78626

Tommy

Job Details: 09/15/2020

RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )

Near Austin, TX 78749

Leonardo

Job Details: 09/15/2020

OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."

Near San Marcos, TX 78666

Noah D

Job Details: 09/15/2020

WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"

Near Cedar Creek, TX 78612

Andy

Job Details: 09/15/2020

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.

Near Austin, TX 78748

Robert

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.

Near Harker Heights, TX 76548

Job Details: 09/15/2020

DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"

Near Cedar Park, TX 78613

Kayman

Job Details: 09/15/2020

OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete

Near Pflugerville, TX 78660

David S

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWESAUTHO (LOWES AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"

Near Austin, TX 78726

David Z

Job Details: 09/15/2020

MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30 from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"

Near Austin, TX 78732

David Z

Job Details: 09/15/2020

WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"

Near Georgetown, TX 78628

Cliff

Job Details: 09/15/2020

DISHWASHER GE GDF530PSM2SS Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)

Near Paige, TX 78659

Andy

Job Details: 09/15/2020

WARMING DRAWER KITCHENAID KEWD105 Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.

Near Georgetown, TX 78626

Cliff

Job Details: 09/15/2020

DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.

Near Wimberley, TX 78676

Richard

Job Details: 09/15/2020

REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)

Near Round Rock, TX 78665

Jimmy J.

Job Details: 09/15/2020

MICROWAVE WHIRLPOOL WMH75021HZ-1 Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.

Near Kyle, TX 78640

Richard

Job Details: 09/15/2020

DRYER MAYTAG MEDB765FC0 Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didnt resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)

Near Liberty Hill, TX 78642

Cliff

Job Details: 09/15/2020

FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.

Near Lago Vista, TX 78645

Lou

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser impeller being stripped, I removed and replaced the divider, motor, impeller and spacer. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Round Rock, TX 78664

David S

Job Details: 09/15/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I removed the damaged draw cover and drawer. I replaced with new. I also leveled the unit.i had he customer inspect the drawer cover and drawer. Job complete. No water leaks detected.

Near New Braunfels, TX 78132

Noah D

Job Details: 09/15/2020

WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking per Techline installed the dispenser, checked for leaks extensively, no leaks found. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 09/15/2020

MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for bent cover, upon inspection found right side bent, replaced cover and found no issues. Moved over hardware and installed correctly. Complete"

Near Austin, TX 78705

Jacob

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water or ice. Looked at unit. Found that filter was stuck inside housing and that unlock cap was missing/ broken. Took picture of issue. Gave customer quote. Customer would like office to call back. Ordered parts. Office to reschedule. ; ordrng 1 2260502B (cap,water filt(blk)) and 1 2260507 (housing water filter) and 1 4396841 (water filter)"

Near Buda, TX 78610

Leonardo

Job Details: 09/15/2020

DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to test unit for unit not draining, tested unit found glass in drain motor, removed glass, tested unit unit working correctly, no leaks at this time, job complete."

Near The Hills, TX 78738

Brandon

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit unit frost build up, found failed ice door, I replaced ice door, unit tested good."

Near Buda, TX 78610

Leonardo

Job Details: 09/15/2020

RANGE WHIRLPOOL WFG530S0ES1 "Arrived on site to test unit for F1E1 error, test unit found F1E1 meaning internal control issue, replaced control board, tested unit, unit working correctly

Near Pflugerville, TX 78660

David S

Job Details: 09/15/2020

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit and could not get the unit to repeat the problem. I inspected the diode and capacitor, I found the diode, was starting to mishaps, and bubble. I replaced the diode. I tested the unit. It is working as designed. The customer is also hearing the blower door open every-time they start the unit, I spoke to the customer about this. Job complete."

Near Austin, TX 78744

Robert

Job Details: 09/15/2020

WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not filling properly. Ran diagnostics and found water filling to proper level.

Near Buda, TX 78610

Leonardo

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDF320PADS3 "Arrived on site to test unit for unit not washing, test unit, found unit filling with correct amount of water and unit going through cycle but sump and motor not working, ordered sump and motor, office to reschedule.; ordrng 1 W11025157 (PUMP AND MOTOR )"

Near Round Rock, TX 78681

Paul

Job Details: 09/15/2020

MICROWAVE WHIRLPOOL GT4175SPS4 Arrived onsite for a microwave that powers on but doesnt heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.

Near Austin, TX 78745

Luis

Job Details: 09/15/2020

REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for cooling complaint. Per customer fresh food stopped cooling,removed evaporator cover,no excessive amount of ice on evaporator fan motor running. Replaced defrost thermistor on evaporator,secured thermistor to suction line using foil tape and a zip tie."

Near Austin, TX 78738

Brandon

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit leaking and dent in refrigerator door, found leak coming from connecting joint at reservoir, and dent in right side door. Ordering door and nameplate. I replaced connector. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11038910 (REFRIGERATOR DOOR ) and 1 W11223753 (NAMEPLATE)"

Near Austin, TX 78734

Brandon

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL KSSC48QVS10 "Arrived on site for customer complaint of unit having frost in upper section of freezer compartment, found door needed to be raised in order for gasket to seal properly, I raised door, unit tested good.

Near New Braunfels, TX 78132

Noah D

Job Details: 09/15/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not keeping time correctly, upon inspection found the oven console was not connected to WiFi, connected and updated software. Complete"

Near Waco, TX 76712

Jonathan M

Job Details: 09/15/2020

OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced appliance manager and tested unit. Unit got up to 250°F in the upper oven before flashing the F1 E1 code again. I placed unit in service diagnostics and found and F1 E1 (internal appliance manager error), F6 E6 (appliance manager lost signal with the upper over), and F6 E9 (appliance manager lost communication with the lower oven) I called Techline and spoke to Bruce SR#7728495948. He advised that at this point the issue is going to be with one of the wire harness having a short between one of the temperature probes and/or the control boards. Ordering parts and office will need to contact customer for reschedule date due to limited available parts. ; ordrng 1 W11136133 (harns-wire) and 1 W11157221 (harns-wire)"

Near Austin, TX 78733

Kevin

Job Details: 09/15/2020

WASHER MAYTAG MVWB765FW1 "Arrived on site and replaced gearcase and agitator diagnosed on previous visit, homeowner has a parts authorization MSA59S9FP1. Ran test 52 and test 51, no water leaks at time of service, job complete"

Near Georgetown, TX 78626

Tommy

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor not running due to bad starting device, replaced starting device and all tested good. Customer had damaged freezer handle ordering freezer handle ; ordrng 1 W11115761 (DOOR HANDLE )"

Near Leander, TX 78641

Lou

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher upper rack connectors. Upon further inspection, I found the right side adjuster wheel was broken causing the rack to fall. I removed and replaced both adjusters with a kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Pflugerville, TX 78660

David S

Job Details: 09/15/2020

MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived in site for microwave losing power, and the screen being waved. I inspected the unit and work area. I found the hood light socket damaged. I tested the unit and found the interlocks not always engaging properly. I am ordering the interlocks and light socket to complete the repair. I am also ordering a mag cap and diode just Incase. Office will reschedule, parts are expart.; ordrng 1 W10210871 (holder,lamp) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11433682 (UPPER INTERLOCKS) and 1 W11433683 (LOWER INTERLOCKS )"

Near Cedar Park, TX 78613

Kayman

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install previously diagnosed parts. After accessing the evaporator I found the heater showing good so I replaced the evap motor harness with bi metal attached. Unit is working as designed at this time. Job complete.

Near Austin, TX 78733

Kevin

Job Details: 09/15/2020

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and found all fresh food LEDs on left-hand and right hand side are out. Freezer lights and fresh food ceiling lights are still working properly. Spoke with tech line and he assisted with wiring diagram and found left lower LED has failed. After replacing it all lighting has returned, job complete 7728803008"

Near Austin, TX 78702

Leonardo

Job Details: 09/15/2020

DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to test unit for unit no power, test unit found no power at unit, no power at outlet, found outlet switch was off, turn on outlet switch unit working correctly, no leaks at this time

Near Mustang Ridge, TX 78610

Jacob

Job Details: 09/15/2020

RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for issues with burners acting erattic and when turning on oven does not keep temperatures. Tested burners. Unit working as designed. Customer was not allowing the igniter to ignite flame and the oven drawer had pans stacked too tall for the igniter inside oven to keep temperatures consistent. Callled Techline to report findings. Got SR#7728804307. No leaks at this time. Job complete

Near Temple, TX 76502

Tyler

Job Details: 09/15/2020

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer not unlocking. Upon arrival customer stated unit was tripping breaker everyti,e it was turned on and running for a full cycle. I found that the unit was running on a gfci protected outlet. I instructed customer on proper instruct of resolving the outlet issue to prevent further breaker tripping. I also ran a diagnostics and found an f5e2 error indicating the lid lock was malfunctioning and not registering it was locking and unlocking. I replaced and test a new lid lock and unit is now functioning as designed call complete"

Near Austin, TX 78735

Luis

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for door concerns. Tested both fresh food door operation both doors sealing correctly advised customer normal operation due to mullion entering latch

Near Austin, TX 78753

Scott

Job Details: 09/15/2020

REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for no cooling in both sections . Found dye all over floor and evap tray .

Near Austin, TX 78731

David Z

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL JDTSS244GL Arrived on site to install screws and studs to replace broken ones from last visit. Installed parts and attached handle. All is working as designed. Call complete.

Near Pflugerville, TX 78660

David S

Job Details: 09/15/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven making a zapping noise. I inspected the unit and work area. I spoke to the customer about what is happening. The noise is happening after the oven has bee used. I gained access to all the components and inspected for any pinched wiring, burn marks or arch marks I found none. I call techline and spoke to Joel SR#7728796899. I advised techline of the situation. I am ordering a blower motor to complete the repair. Office will reschedule due to being an expart. ; ordrng 1 W11248652 (blower)"

Near Dripping Springs, TX 78620

Brandon

Job Details: 09/15/2020

DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not powering on, found power to unit tested good, found UI not responding and unit giving power failure, ordering control and console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413569 (CONTROL) and 1 W11419056 (CONSOLE )"

Near Wimberley, TX 78676

Richard

Job Details: 09/15/2020

DISHWASHER MAYTAG MDB4949SHW1 Arrived onsite for the dishwasher top rack came off track. During testing found that the top left hand track had come off the rollers . Took top rack out and was able to put the left hand track back onto the rollers and reinstalled top rack and dishwasher tested fine and no leaks detected complete.

Near Georgetown, TX 78633

Job Details: 09/15/2020

FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and inspected upright freezer temperature issues.Immediately confirmed the sides of the cabinet were hot to the touch.Accessed the compressor and found it was burning hot to the touch and sweating in the low side causing the bottom of the unit to have rust marks.Accessed and photographed the evaporator that looked to have a restriction on the top left with a faint frost pattern.Ordering compressor, uv drier, access valve, sealed system tech, 2 hours and evaporator.Will return with previously ordered parts if needed.Needs more workOffice to reschedule the customer for return service visit Sealed System Checklist completed.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 RESEARCH (ACCESS VALVE) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 W11198881 (START DEVICE ) and 1 WPW10143759 (DRIER- UV) and 1 WPW10350564 (CAPACITOR )"

Near Austin, TX 78724

Scott

Job Details: 09/15/2020

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site ,replaced knob and spark module. All burners are igniting . No gas leak detected at time of service. Job complete ."

Near Austin, TX 78702

Jacob

Job Details: 09/15/2020

WASHER MAYTAG MVWX655DW1 Arrived onsite for unit not washing correctly. Put unit in diagnostics. Got F0E5 off balance load. Saw that oily and leaked from the gear case and other parts needed to be replaced. Needed parts authorization for parts. No issues at this time. Job complete

Near Liberty Hill, TX 78642

Cliff

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78731

Kevin

Job Details: 09/15/2020

COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site for a customer smelling gas in the cabinet and right front igniter nuisance sparking. Found a slow leak at gas line connection to regulator, sent a video to CS. Added Teflon tape to correct leaking. Spoke with tech line and they recommended replacing burner head and cap to correct nuisance sparking. Will also bring back harness to ensure repair on the next visit. 7728796772; ordrng 1 W10732969 (burnr-head) and 1 W10910373 (cap-burner)"

Near Austin, TX 78732

David Z

Job Details: 09/15/2020

WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for report of washer consistently tripping breaker. Customer says it happens more on heavy and bulky loads. Found washer is on a GFI circuit and heavy motor load is causing breaker issues. Called tech lime and spoke with Liam SR7728797986. Tested for errors and found none, and all components test good in diag mode. Liam advised the solution is to change the gfi circuit to a non gfi circuit. Unit is working as designed at this time with no repair necessary"

Near Bastrop, TX 78602

Andy

Job Details: 09/15/2020

OVEN WHIRLPOOL WFG320M0BS2 Arrived on site to install previously diagnosed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.

Near Georgetown, TX 78633

Job Details: 09/15/2020

REFRIGERATOR KITCHENAID MFI2568AES "Arrived on site and inspected ice maker issues.Found the ice maker rotating, just not filling with water.The water dispenser works properly.

Near Buda, TX 78610

Jacob

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for unit not cooling inside refrigerator section. Looked at unit. Found that evaporator had ice buildup. Let customer know what had to be changed out. Refer to service pointer W11033419D. .; ordrng 1 W10889841 (cover-evap)

Near Cedar Park, TX 78613

Paul

Job Details: 09/15/2020

WASHER MAYTAG MVWC465HW2 Arrived onsite for a washer that is making a grinding noise again. Mr stated the unit only makes the noise when the unit is loaded with a full load of clothes. I tested the unit and could hear the noise. I found a bottle had broken and the bottle neck was under the belt cover causing the cover to be pushed into the drive pulley. I removed the bottle neck and retested the machine. The unit is working as designed. Call complete.

Near Austin, TX 78746

Kevin

Job Details: 09/15/2020

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and inspected refrigerator and found no power showing. Removed upper cover panel and checked incoming power at harness connector on plug and there is no incoming power. Took picture. Outlet is visible but installation has screwed refrigerator into cabinet. Kitchen has wood floors, installer will need to uninstall refrigerator so that electrician can correct outlet. Draped power cord over door and used an extension cord to connect refrigerator to outlet in the adjoining room. Refrigerator has powered on and is running. 7728803544"

Near Leander, TX 78641

Lou

Job Details: 09/15/2020

COOKTOP WHIRLPOOL KGCU463VSS01 "Arrived on site to inspect cooktop burners arcing when not in use. Upon further inspection, I tested all burners and could not duplicate the issue. Customer had a video of the issue and it showed the front right burner on and the other burners ignitors arcing. I tested the spark module and found 120V going into the module but only 85V coming out. CC. I removed and replaced the spark module and tested the unit and it is operating as designed. No gas leaks detected during service, job completed.

Near Liberty Hill, TX 78642

Cliff

Job Details: 09/15/2020

WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to diagnose a washing machine that is tripping the breaker. Tested unit and found loose wire on motor connection. Repaired wiring connection, and advised homeowner that manufacturer does not recommend appliances to be put on GFCI circuit as intentionally ungrounded parts may trip the circuits. No further repairs are needed at this time and no leaks were found at time of service."

Near Austin, TX 78704

Luis

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for cooling complaint. Removed freezer drawer found freezer evaporator incased in ice. Ran diagnostics bimetal reading open diagnosed unit will need fan motor that includes bimetal and main control.

Near Leander, TX 78645

Lou

Job Details: 09/15/2020

DISHWASHER KITCHENAID KUDE70FVSS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit motor failed to operate. Advanced through testing and the valve, dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78727

David Z

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site To diagnose icemaker that was not producing ice. Ran diagnostic and found error E2, motor lost position. Unit would not complete cycle test. Replaced icemaker and retested. All is now working as designed. Call complete."

Near Round Rock, TX 78665

Paul

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for a refrigerator that is frosting up along the bottom vents and another company came out and stated the fan motor was bad. I found the RC coil completely frosted over. I found all thermistors and fans working and testing good. I ran a short defrost and the unit worked as designed. The RC motor/harness and the UI will need to be replaced, possibly the evaporator cover and screws. The drain will need to be checked for obstructions. I went over defrost instructions with the customer and explained this had to be done 48 hours prior to our return. Ordering parts authorization, WPW10501260 cover-evap, & 2EA. 67006425 screw.; ordrng 2 67006425 (screw)s and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10501260 (cover-evap)"

Near Austin, TX 78717

Kayman

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaving sediment behind after wash. Upon inspection I found no water coming into the unit during diagnostics. I found the water valve under the sink was in the off position. I turned on the valve and water entered the unit I let the diagnostics run through and found all tests passed. I advised customer on proper soap usage and rinse aid. Customer brought to my attention the upper right rack stopper had fallen out and was lost ordering Stoppers (WPW10082861). ; ordrng 2 WPW10082861 (stop)s

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived on site for ice maker not making ice. Put in diagnostics and all tests good. Removed ice maker and found ice cubes in tray but none in bucket. Ice maker had lvoltage. Replaced ice maker and powered on fridge. Heard ice maker transitioning to home position. No leaks detected. Job complete.

Near Round Rock, TX 78681

Kayman

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for refrigerator not making ice in FC and frosting up in upper FC shelf. Upon inspection I found a gap in the FC gasket upper right side brackets look slightly warped. I found frost and ice sickles built up along the roof of the FC. I also noticed the ice maker water inlet was frozen with ice blocking water flow to the IM. I removed the ice maker and steamed out the water inlet. I then ran diagnostics on all defrost functions and IM water dispenser. All passed. I was able to manipulate the right side bracket slightly to re secure the seal. I was not able to find a ice maker harvest test in the tech sheet so I advised the customer to monitor ice production for a few days and give us a call back if there is any more issues with the IM.

Near Manor, TX 78653

Matthew

Job Details: 09/15/2020

DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived onsite for dishwasher not completing cycle. While putting unit into diagnostics I noticed that the valve was making a weird noise while energized. Got 6-2 error code. Replaced valve, retested unit and unit functioning properly. No error codes, no leaks. No issues with heating element its performing as designed. Job complete."

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/15/2020

RANGE WHIRLPOOL RF362LXTB2 Arrived on site for oven not heating and to install terminal block and trim. Installed terminal block and tested. Still no heat to oven or burners. Checked voltage at terminal block and failed test. Advised customer to contact an electrician to repair range breaker outside. Only one trim piece was ordered prior to my arrival. Ordered missing trim piece today to install with current trim piece we currently have on hand. ; ordrng 1 W10761018 (trim-door LEFT)

Near Austin, TX 78738

Brandon

Job Details: 09/15/2020

WASHER GE GFW490RSK0WW "Arrived on site for customer complaint of unit not working on all cycles, found cold water was not entering unit, I replaced valve, unit tested good."

Near Austin, TX 78736

Luis

Job Details: 09/15/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Customer defrosted unit,per customers descriptions cooling issues diagnosed a defective main control. Replaced main control ran diagnostics all test passed."

Near Smithville, TX 78957

Andy

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived on site for refrigerator door handle not lining up properly. Made needed adjustments and spoke with customer on use and care and practice for best performance. No water leaks present at time of service.

Near Austin, TX 78702

Leonardo

Job Details: 09/15/2020

DISHWASHER KITCHENAID KDTE204EPA4

Near Cedar Park, TX 78613

Kayman

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite for refrigerator FC losing cool and thawing frozen foods. Upon inspection I found the refrigerator had tripped its dedicated breaker. I turned the breaker on. I could hear the start device click once then trip the breaker again. I checked continuity at the compressor windings and got 128 ohms on run to ground indicating a burned out compressor motor. Might also have sludge in the system. Unit will need a new compressor and evaporator. Ordering compressor (W10507884) evaporator (WP2188822) drier (W11179385) coupler (W10913906). Requesting SS tech and 2 to 3 hour timeframe for repair. Unit will need to be leveled as it was moved from its original location now in apt# 7207.; ordrng 1 LOCKRING (LOCK RING ) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WP2188822 (evaporator)

Near Round Rock, TX 78664

David S

Job Details: 09/15/2020

WASHER MAYTAG MHW3505FW1 Arrived on site for washer control not working right. I inspected the unit and work area. I found the control unresponsive. I power cycled the unit and let the controls reset. I tested the controls and they worked. I entered diagnostics mode and found no fault codes. I put the unit through a diagnostics cycle and a rapid cycle. The unit operated as designed both times.

Near Lago Vista, TX 78645

Lou

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the handle being damaged, I removed and replaced the the right handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78748

Jacob

Job Details: 09/15/2020

DRYER WHIRLPOOL MGD6230HW Arrived onsite for unit not heating properly to dry clothes. Tested unit. In different selections on the unit. Could not replicate error code issue. Unit test good. No leaks at this time. Let customer know that issue may be with the ventilation side of the unit.

Near Round Rock, TX 78665

Paul

Job Details: 09/15/2020

WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for a washer leaking from the door. I found the bellow torn at the bottom. I replaced the bellow and ran the quick wash cycle to check for leaks. The unit worked as designed and there were no water leaks present at the time of service. Call complete.

Near Pflugerville, TX 78660

Scott

Job Details: 09/15/2020

REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for frost and ice build up in freezer . Found fill tube extension pushed too far back . Every harvest,water is pouring down into air vents and pushed drain tube heater out of hole . Steamed out ice . Readjusted fill tube and tube heater . No water leaks detected at time of service. Job complete ."

Near Bastrop, TX 78602

Andy

Job Details: 09/15/2020

OVEN MAYTAG MET8820DS00 Arrived on site for range lower over still not heating properly. Checked temperature sensor and temperature sensor tested good. Tested elements and elements tested good. Tested voltage at elements and they are cycling on and off normally. Performed temperature test and found off. calibrated temperature and tested unit. All operations are normal. No repairs are needed at this time.