Near New Braunfels, TX 78132
Noah D
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to inspect washer for no console power, upon inspection found the console unresponsive, replaced console and tested all functions for problems, no problems or leaks detected, complete"
Near Austin, TX 78749
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWB755DW0 "Arrived on site and inspected washer and found it is full of standing water. Took pictures sent to MS. Removed water but could not replace drain pump at this time. See sticky notes for further information.
Near Austin, TX 78726
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect unit with left door rail issue, found rail not filling snapping in when opening both doors, only works when left door is opened only. Will need rail to correct. Also freezer bin handle section has came off and will not clip back on, and will need replaced as well; ordrng 1 W10698203 (rail-mulln) and 1 WPW10493169 (bin-freezr)"
Near Manor, TX 78653
Wesley
Job Details: 02/13/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived onnsite and replaced failed switch. Unit is now operating as designed. All checks good. Advised customer on repair.
Near Austin, TX 78754
Wesley
Job Details: 02/13/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onnsite and found unit operating as designed after adjusting door. No parts needed.
Near Kyle, TX 78640
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found saved error code for motor fault and oversuds. Ran all functions in manual diagnostic and everything passed, replaced motor to no further issues. No water leaks detected at time of service, job complete."
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/13/2020
WASHER MAYTAG MVWB850YG1 "Arrived on site for washer leaking. Customer stated that unit is leaking after second load on left side. Performed diagnostics mode and ran automatic test cycle. Monitored operation, no leaks occurred. Removed access panel and ran automatic test cycle and monitored from back. Found high water pressure to unit and would recommend to add a hammer valve to home valves but most likely not causing leak. Customer stated that she ran a load this morning and leak was not visible and stated that they only use normal cycle. Ran unit on normal cycle and monitored for leaks. Recommend to add stainless drain pan under unit. Leveled unit and found bottom starting to separate from frame,due to rust. No water leaks detected durning service."
Near Leander, TX 78641
Lou
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8500DC1 "arrived on site so previously diagnosed and ordered parts. Due to the unit tub/basket assembly suspension rods failing, I removed and replaced the the rods and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Andy
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived onsite for microwave light always on and microwave not running. Upon inspection we found that lower door switch was not working. Installed new interlock and tested functionality. Everything is working properly Complete.
Near San Marcos, TX 78666
Noah D
Job Details: 02/13/2020
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for no heat, upon inspection found no airflow and blowback from vent, cleared attached vent hose which was completely blocked, after clearing vent blockages, still had blowback and no airflow, instructed customer to clear blockages in vent exit. Complete"
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite for refrigerator not cooling properly. Upon inspection we found that the evaporator cover in the refrigerator compartment was frosty. Note that the refrigerator temperature was set to 33 by customer because the temperature was not cold enough. Ordering new evaporator cover. Temperature set back to 37. ; ordrng 1 W11284394 (COVER)
Near Austin, TX 78749
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found amount of vibration customer is experiencing is normal, cycled all functions and washer is operating correctly. Discussed correct loading procedure and correct amount of detergent. At this time washer is operating as designed, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived to inspect unit with ice building under ice bucket, found ice door to seal good, but found after few tested it would lag and stick open, also asked customer if they aever had the lights flicker and they confirmed.found this due to control board service bulletin w10849220. Unit will need replacement to complete. ; ordrng 1 CNOTE (PART AUTHO) and 1 W10849799 (cntrl-elec)"
Near Austin, TX 78751
Kevin
Job Details: 02/13/2020
DRYER WHIRLPOOL WGD49STBW0 "Arrived on site and inspected dryer and found belt is frayed and thermal fuse has failed, replaced belt dryer is now running normally, job complete"
Near Taylor, TX 76574
Paul
Job Details: 02/13/2020
COMPACTOR GE UCG1680L0SS Arrived onsite for a compactor that makes noise but doesn’t compact. I found the directional switch out of alignment causing the ram to come off the screws at the top and the unit still trying to run up. I corrected the switch and tested the unit. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 02/13/2020
RANGE WHIRLPOOL WEC310S0FS3 Arrived on site for range cooktop on light staying on when not in use. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78747
Luis
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no ice. Removed icemaker found no damage to fill tube heater,installed a new icemaker. Ran diagnostics on icemaker,icemaker passed harvest test,ran fill test passed,ran multiple diagnostics test found no issues with ui. Unit working as designed."
Near Austin, TX 78734
Richard
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for the refrigerator not cooling. Upon inspection found that the lights are on but the fans are not on and the compressor was not on. Ran diagnostics test 40 and RC and FC fans worked and compressor came on. Changed out control board and compressor kicked on and the fans are running and refrigerator is starting to cool down. Complete
Near Austin, TX 78738
Richard
Job Details: 02/13/2020
COOKTOP JENN-AIR JIC4430XS00 Arrived onsite for the cooktop with error code F47. Error code F47 stands for lost communication or lost power between the UI and high voltage board. Ohm out the harness and all checked good. During diagnostics found that the fuse had blown. Replaced module and display and cooktop tested good. Complete
Near Dripping Springs, TX 78620
Luis
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for cooling issue. Per customer unit would stop cooling and after hard reset unit starts cooling correctly diagnosed faulty main control. Installed updated main control.
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 "arrived on site to inspect washer not spinning clothes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and calibrated the unit. When the unit was supposed to agitate I could hear the unit making a humming noise and not agitating. I removed and replaced the capacitor and calibrated the unit. Tested the unit in diagnostics and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Jacob
Job Details: 02/13/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit door not closing correctly. Tested unit. Unit test good. Gave customer instruct on latch type and strike. No issues at this time. Job complete
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked. Inspected unit and work area. Found lid cracked by left hinge (see SD-QUICKPIC). Removed top and inspected spring hinges and no signs of rust or damage. Performed diagnostics mode and checked fault codes, no faults found. Ran automatic test cycle and found all functions working correctly. Will need to replace lid and screws. May need authorization for repair. Office to schedule appointment when ETA is available on parts. Returning with Lid and screw and hinge bracket to have on hand if needed. ; ordrng 1 W11117421 (LID) and 1 W10270398 (hinge) and 1 WP8563965 (LEFT HINGE) and 1 WP8572974 (RIGHT HINGE) and 2 WPW10078270/QTY2 (SCREWS)s"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived back on site for pump assy replacement. Removed failed pump and replaced and tested good with no leaks on site
Near Horseshoe Bay, TX 78657
James
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 Arrived on site and tested operation. Found no faults in unit. Instructed customer on best practices for wash performance. Unit operating as designed. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer that was making a grinding noise. Inspected unit and work area. Place unit in service diagnostics and could not find an error. Please do not in an auto test and found no problems. Had customer run a normal cycle with clothes and found the agitator stripping on the gear case. Replaced agitator wash plate and tested unit. Unit began to drain and would not stop. Removed back panel and removed pressure switch and still had an issue. Power cycled the unit and unit began to operate as designed. Tested unit in normal wash cycle and unit agitated with no issues. Call complete.
Near Austin, TX 78757
Paul
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for a dishwasher not starting or operating. I found power to the main control but nothing to the control panel. I replaced the main control and tested. The control panel still would not respond with power to it. The control panel needs to be replaced. Ordering W11368911 HOUSING-UI..; ordrng 1 W11368911 (HOUSING-UI)
Near Kingsland, TX 78639
James
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS Arrived on site and tested operation. Found freezer door not closing completely. Found ice maker over filling ice bin due to ice level arm being stuck and ice got behind ice bin and pushed against door causing it to be stuck open. Removed ice build up and verified operation of ice maker. Unit tests good. Job complete
Near Austin, TX 78752
Kevin
Job Details: 02/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer squeals after running for several minutes, disassembled the dryer and found left support wheel is dragging on the shaft. Replaced all parts in dryer kit to correct issue. Also found there is no airflow when vent hose is connected to dryer. Airflow returns with vent it disconnected from wall."
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the unit isn’t cooling properly and after the power goes out it takes a long time for the unit to cool. I checked temps in the FC=8 degrees & RC=37 degrees (on a setting of 34) and the ice box =9 degrees. Unit is making ice. I place the unit in diagnostics and tested the unit and it showed that the unit rc evaporator thermistor is shorted. I disassembled the RC section and found water in the bottom of the RC section as if the unit evaporator had been frozen and defrosted. The thermistor was badly corroded and not secured in the correct position. I received authorization (SC) to replace the rc Evap motor harness and hv control. I removed and replaced both and tested the unit and it immediately began to cool and the rc evaporator began to make a good frost pattern. No water leaks observed during service, job completed."
Near Spring Branch, TX 78070
Luis
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Arrived on site for no cool. Powered unit on let unit run,removed cover,found no frost formation on evaporator. No refrigerant in system diagnosed leak at exchanger due to corrosion on tubing. Replaced compressor,heat exchanger,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Austin, TX 78753
Jacob
Job Details: 02/13/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit not washing. Tested unit. Found that the way the hoses are connected from the wall are interconnected and are not leaving water to run from the spout to help fill up washer. Spoke with principal of the issue. Pic in quick pic of connection. No leaks at this time. Job complete
Near Elgin, TX 78621
Wesley
Job Details: 02/13/2020
RANGE AMANA ACR4303MFW2 Arrived in site and found unit with failing burners and 2 bad switches. ; ordrng 1 W11161939 (ELEMENT) and 2 W11371990 (ELEMENT)s and 1 WP3148953 (switch-inf)
Near Austin, TX 78731
David Z
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBFS25EWMS1 "Arrived on site to diagnose refrigerator with water dispenser making hammering noise at times. Performed diagnostics. Tested with filter bypass and didn’t hear much noise. Attempted to use a new filter, and when even installing you could hear air pressuring / escaping and very bad seal. Recommended new filter head. Installed new filter head and filter. Retested. Noise is now completely gone. Tested through 4 gallons of water. All is working as designed at this time. No water leaks at time of service. Call complete. Collected $283.39 via cc."
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived onsite for microwave display not working. Upon inspection we found that the display is working intermittently. Customer also stated that the oven racks were not fitting right. Ordering parts office to reschedule. ; ordrng 3 W11218798 (GRATE)s and 1 W11428562 (CONSOLE UI )
Near Austin, TX 78737
Richard
Job Details: 02/13/2020
DRYER MAYTAG MEDB765FW0 Arrived onsite for the dryer having longer than normal dry times. Using the test kit that was sent to the customer. Found that there is a restriction in air flow. The vent tube in the wall has a clog. Advised customer to call a handy man to come and clean the vent tube. All functions on the dryer tested good.
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator no light issues. Upon inspection we found that the unit is not cooling as well as not lighting. No compressor or fans working. Removed control and power board and inspected them. No visual issues found with either boards. Reinstalled boards and refrigerator is now cooling and lights are working. Recommend main control and power control boards be replaced. ; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Austin, TX 78733
Leonardo
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found adjuster broken. Replaced adjusters test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78741
Kevin
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found control panel has been crushed on the top while still inside the box. At least one knob is missing ,There is no water or electrical connections available at this time to test the washer. Took one picture; ordrng 1 W10552335 (panel-rear) and 1 W10756270 (knob) and 1 W11223397 (CONSOLE)"
Near San Marcos, TX 78666
Noah D
Job Details: 02/13/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to diagnose dryer, upon inspection found the motor did not turn when called by relay and shut off, replaced motor. Wheel was fused to motor and had to be broken off to replace motor, ordering wheel to replace, new motor put it and put back together, ; ordrng 1 WP694089 (WHEEL)"
Near Austin, TX 78749
Brandon
Job Details: 02/13/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site for customer complaint of dryer taking to long to dry, multiple cycles needed to be done. I pulled unit out, removed vent hose, ran test cycle, found 150 degrees exhaust temperature with clothes in dryer, unit tested good, cycled good, instructed customer to have vent cleaned.
Near Lakeway, TX 78734
Richard
Job Details: 02/13/2020
DISHWASHER LG LDT7797ST Arrived onsite for the dishwasher with error code 1E. Installed new water valve and water inlet housing ordered by previous technician. Ran a cycle and the 1E error code came back on. I saw water inside the tub. Will need to order wire harness and optical sensor. ; ordrng 1 ORDERINGONEAUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (WIRE HARNESS) and 1 PARTRESEARCH (OPTICAL SENSOR )
Near Canyon Lake, TX 78133
Luis
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Arrived on site for no cool. No frost on evaporator,pierced low side pressure reading -20 diagnosed leak in system. Replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Copperas Cove, TX 76522
Al
Job Details: 02/13/2020
WASHER LG WM3670HWA "Arrived to inspect front load washer not powering on.Discovered the unit will need UI, PCB Assembly main and 2nd control to complete the repair.Ordering research for parts and authorization.Unit UI is damaged also.Needs more work Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (UI AND OTHER CONTROL )"
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
MICROWAVE KITCHENAID KMHC319ESS0 Arrived on site to diagnose microwave that would sometimes run when you close the door. Found that the action was caused by micro switches not all being able to fully engage unless door was pushed in the corner. Door feels like it has a natural slope but switches should still be contacted. Replaced interlocks and switches and found decent improvement. Overall the door has to be pushed closed fairly hard to make sure they all engage. Tried bending the lower huge some and found minimal improvement. Customer has to close door a bit harder for unit to fully operate as designed. Call complete.
Near Austin, TX 78703
David Z
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "arrived on site to examine that all damage and cosmetic damage on new install fridge. Found RC right door (facing) dented and damaged. Ordering door W10849509. Advised customer of 6 - 8 weeks shipping on doors. Took pictures of all install damage. Found all stairs going to 2nd door had dents in them, as well as a large scrape on the landing, and 4 cracked tiles. All damage photographed in SD. Office to reschedule when door comes in.; ordrng 1 W10849509 (dor-fip)"
Near , TX 78636
Brandon
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for customer complaint of unit not starting cycle, I put unit into diagnostic repair, water valves, drain pump tested good, control tested good. Found basket and gearcase stripped causing the basket not to spin, agitate or brake correctly. Ordering gearcase basket and spanner nut. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10564013 (nut-spaner) and 1 W10811960 (spin basket) and 1 W10868473 (gearcase)"
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven clock advancing faster than normal. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults are present. Tested UI operations, all tested good. Found unit not connected to WiFi. Advised customer the unit must be connected to WiFi to receive updates and proper clock operation."
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
DISHWASHER KITCHENAID KUDE60FXSS4 "Arrived on site for a dishwasher that would not start. Inspected unit and work area. Placed in in-service diagnostics and found F6 E6 (water temperature less than 85 degrees), F8 E1 (long/no drain), and F6 E4 (float switch open. Testing in an auto test and unit would only drain. Tested drain pump and it armed out to 22.4 ohms. Tested control and found open fuse. Tested resistance going to sump and motor. Found it open. Replaced control and motor and tested unit. Unit worked as designed. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 02/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit having a F0E2 and F0E5. Tested unit. Found both error codes in diagnostics mode. Cleared code’s. Tested unit. Unit test good.
Near Copperas Cove, TX 76522
Al
Job Details: 02/13/2020
RANGE WHIRLPOOL WFE505W0HS1 Arrived to inspect unit not heating properly.Confirmed the complaint and discovered the element was defective.Removed and replaced it.Job complete
Near Austin, TX 78723
Leonardo
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site to test unit for unit not washing. Test unit and found bad su,o and motor. Could not get unit out customer will call back when they have unit out ready for us to work on it. ; saved tckt"
Near Round Rock, TX 78665
Andy
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not dispensing ice. (Prior trip was for not making ice) Tested and inspected unit and found all operations to be normal. Ice dispenser is dispensing ice properly. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site for microwave that is displaying an F2E1 code (stuck key). Customer stated that it will work if you plug it in for a few minutes then will throw that code. Inspected unit and work area. Placed unit into diagnostics mode and found an F2 E1 ( stuck key), FCE2 (unit not connected to router), and FCE3 (appliance not linked to the internet). I tried to help the customer link her unit to her WiFi and phone but the touch panel became unresponsive and started making its own selections without assistance. I could not get the unit to cancel without unplugging the unit. After 5 minutes, the unit would flash an F2 E1 Touch panel code across the screen. Ordering door due to touch panel being inside the door and will bring back controls just in case.; ordrng 1 W11196131 (door/mw)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/13/2020
FREEZER MAYTAG MZF34X16DW0 "Arrived on site for standup freezer in garage making abnormal noises. Customer had recording of noise. Identified noise as possible evaporator fan interface. Performed diagnostics and gained access to evaporator fan. Found ice had formed in air funnel and fan hitting the ice (see SD-QUICKPIC). Inspected door gasket and looked for possible signs of air leak. Inspected back panel for water markings, none found. Found failure due to possible 4 years of moisture buildup. Removed ice buildup in funnel and assembled unit. Tested operations, all tested good. No water leaks detected."
Near Taylor, TX 76574
Andy
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Customer paid in full on CC.
Near Jarrell, TX 76537
Al
Job Details: 02/13/2020
DRYER GE GTD45EASJ2WS "Arrived to inspect dryer not powering on. Confirmed the complaint and disassembled and found the belt damaged.Removed and replaced the belt, reassembled and unit tested as designed for approximately 10 seconds and powered off AGAIN.I disassembled it again and held the pulley down and unit worked.Reassembled the unit and unit has same failure.Ordering research for possible factors contributing to issue of not starting.Could be the switch at the belt.Needs more work Office to reschedule with customer ; ordrng 1 RESEARCH (PULLEY BELT SWITCH )"
Near Austin, TX 78726
Tyler B.
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived to inspect unit not washing well. Found the unit to be not washing at all and pump would just hum. Unit needed pump assembly replaced.No leak son site"
Near Round Rock, TX 78681
Tyler B.
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived to inspect unit with multiple lid replacements. Found min issue to cause multiple lid breaks to be from broken mechanisms in side actual hinges-under lid. Causing pressure to be put on plastic lid. All hinge parts and lid with need replaced to cure unit. ; ordrng 1 W10861714 (hinge) and 1 W11023747 (hinge)
Near Georgetown, TX 78633
Al
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher drying issues.Ran diagnostics test mode and unit tested with no errors.Advised customer to show me how she loads the unit and discovered the drying issues come from customer not purging the hot water, not selecting high temperature, heated dry and No rinse aid is being used.Unit operates as designed.All water lines were dry at the time of service Job complete"
Near Belton, TX 76513
Jonathan M
Job Details: 02/13/2020
WASHER AMANA NTW4516FW0 Arrived on site for washer that would not fill. Inspected unit and work area. Customer stated that there was a loud buzzing sound coming from the washer when he had it on and it would not accept selections. Found the buzzing noise to be the drain pump due to the control thinking there was still water in the unit. Replaced control and tested unit. Unit worked as designed. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator icemaker not working. Upon inspection we found the flex tray inside the icemaker was broken. Replaced icemaker. Checked functionality. Everything is working properly. No leaks detected. Complete
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect door for dents, found dent on front panel, replaced front panel and moved over parts. Reinspected for dents or scratches. No problems found. Complete"
Near Belton, TX 76513
Jonathan M
Job Details: 02/13/2020
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived on site for refrigerator that have a freezer light frosted up and door alarm not going off. Inspected unit and work area. Found freezer light frosted up at the top and small tear in top of gasket. Replaced gasket and unit is working as designed. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to replace bake element, replaced bake element due to white smoke problems, new element installed and oven put back in wall. No problems detected, heated to 350 with no issues, complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived to inspect unit not making ice. Ran diagnostics and found e2 failure. Replaced ice maker and tested good.
Near Austin, TX 78731
Leonardo
Job Details: 02/13/2020
DISHWASHER GE GSD6200J03BB Arrived on site to test unit for no power. Test unit and found unit getting 120v. Found bad control board
Near Pflugerville, TX 78660
Wesley
Job Details: 02/13/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onnsite and installed new orifices since house is on propane. Customer had orifices. All checks good.
Near Burnet, TX 78611
James
Job Details: 02/13/2020
OVEN KITCHENAID KEMC308KSS01 Arrived on site and tested operation. Found that the right side torsion spring has failed. Customer requested both be replaced.
Near Austin, TX 78738
Luis
Job Details: 02/13/2020
FREEZER MAYTAG MZF34X20DW03 "Arrived on site for unit not defrosting. Removed cover,ohmed heater,good heater,ran diagnostics,heater powered on diagnosed faulty defrost thermistor. installed a new defrost thermistor powered unit on,unit powered on and cooling down"
Near Buda, TX 78610
Leonardo
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit leaking. Found water coming from side of door replaced gasket and orderin new bottom door seal W10909089. ; ordrng 1 W10909089 (BOTTOM DOOR SEAL )
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to diagnose leaking washer. Performed diagnostics and found F0E2 oversuds, F0E5 off balance load, F8E1 valve failure. Ran unit in diagnostic mode and could hear basket banging a little, but shortly after you could hear it screeching like a slipping car belt. Will need to replace tub assembly due to failed and likely leaking bearing in tub. Ordering W11287257 tub, 2MAN and W11314361 rotor, w11354542 stator. Office to reschedule 2MAN front load tub job. ; ordrng 1 2MAN (2MAN) and 1 W11287257 (TUB) and 1 W11314361 (rotor) and 1 W11354542 (STATOR)"
Near Taylor, TX 76574
Paul
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for a refrigerator not cooling. I found the suction side at the compressor in a 22 psi vacuum and the high side at the drier at 70 psi indicating the unit wasn’t fully charged. I checked for leaks and found the Lokring fitting on the right side between the loop and the condenser leaking. I took pics of the leak. I cut out the fitting and installed a new one. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.27 oz’s of R134A. I tested the unit and the evaporator coil is frosting up and the unit is working as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit not producing ice, ice bin was full of ice when I arrived, customer said we replaced ice maker last time out. I tested ice fan, test 36, checked for error codes in test 56, no errors, customer flipped breaker to reset control. If there was a saved error code, unit would not make ice, by flipping the breaker, that cleared any error codes and unit is testing good. No ice on fresh food evaporator, no leaks."
Near Austin, TX 78756
Jacob
Job Details: 02/13/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite for unit not powering. Tested unit. Found no issues with unit. Unit working as designed. Spoke with Techline, got SR#7727132246. No issues at this time. Spoke with DW. Job complete"
Near Georgetown, TX 78633
Al
Job Details: 02/13/2020
WASHER LG WM3470HVA Arrived to inspect front load washer leaking water into tub.Confirmed the complaint and found the triple valve was defective.Removed and replaced the triple valve.Reassembled and unit tested as designed with no leaks.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM404ESS3 "(DM) Arrived on site for dishwasher leaking water. Inspected unit and work area. Found dishwasher removed from cabinet. Performed diagnostics mode and monitored for leaks. Found leak coming from a lose bolt on the top rack. Tightened the bolt down. Ran diagnostics mode and monitored for water leaks, all tested good no leaks detected.
Near Austin, TX 78722
Kevin
Job Details: 02/13/2020
WINE COOLER WHIRLPOOL WUW35X24DS01 "Arrived on site and found wine cooler is unplugged, after reconnecting the power found compressor, Condenser fan, evaporator fan are all running. Sent video to LM. Exposed evaporator and did not see any frost pattern beginning, took one picture. LM requested compressor, evaporator, heat exchanger, ; ordrng 1 W10782196 (evaporator) and 1 W10913906 (coupler) and 1 W11377390 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78750
Paul
Job Details: 02/13/2020
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived onsite for the ice maker to replace the previous diagnosed parts. I replaced the compressor, evaporator, and drier. I added a low side service tap to the compressor. I evacuated the system and the unit held a 30 psi vacuum. I charged the unit with 5.75 oz’s of R134A. I tested the unit and it is working as designed.
Near Hutto, TX 78634
Jonathan S
Job Details: 02/13/2020
OVEN KITCHENAID KFGD500ESS04 "(DM) Arrived on site for range combo not heating. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found top bake operation not heating. Tested the igniter, found igniter open. Will have to replaced the bake igniter. Installed the new igniter, tested bake operation. All tested good, bake oven heating. All other operations tested good. Spoke to customer about unit operation.
Near Round Rock, TX 78665
Paul
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for a dishwasher that’s not filling with water or has a pump issue. I found 120VAC to the pump motor but the motor is not running. I found an F7E1 stored error code. The pump needs to be replaced.
Near Manor, TX 78653
Wesley
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onnsite and found unit to be dripping in inlet tubing during icemaker fill. Ordering inlet tubing to repair. Ordering research for the kit that includes tubing. ; ordrng 1 ICEMAKERKIT (MUST INCLUDE INLET TUBING)
Near Harker Heights, TX 76548
Al
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived to inspect washer water levels.Ran diagnostics test mode and unit had no errors.Ran a quick load and explained to the customer about the filling process.Unit operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78702
Jacob
Job Details: 02/13/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit making rattling noise. Found that air duct exit from unit was rubbing on the back panel. Used pad to quit noise. Tested unit. Unit test good. No issues at this time. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 02/13/2020
COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site for customer complaint of rear left burner clicking right after she turned it on, and front right burner not taking long to ignite. I informed customer of how the burner caps work, she is going to try and video the problem for us. After dozens of times lighting the two burners, I could not duplicate issue."
Near Buda, TX 78610
Richard
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator door wires are cut. Installed new door and water dispenser worked good and ice maker worked good. Door sealing good. Complete
Near Burnet, TX 78611
Brandon
Job Details: 02/13/2020
OVEN WHIRLPOOL MGS8800FZ0 "Arrived on site for customer complaint of light not working, found door switch was faulty, I replaced switch, unit tested good."
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW0 Arrived onsite for washer not cleaning. Customer had a different repair company out recently and wanted us to verify that the repairs were correct.
Near Austin, TX 78754
Wesley
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and found replacement door to be warped. Ordering new door to repair cosmetic issue with fridge right door. Office to reschedule ; ordrng 1 LW11037738 (RIGHT DOOR)
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
MICROWAVE GE JVM3162RJ3SS "arrived on site to inspect microwave not heating. Upon further inspection, I removed the unit from the wall and removed the cover and found where the diode had grounded itself to the metal plate below. Also found that the plate where the transformer and capacitor sit was badly bent/twisted causing the transformer & capacitor to drop forward which caused the diode to ground out. Several photos taken. I contacted ge Techline and spoke to Don and advised of my findings and questioned whether or not the metal plate was available to order/replace as there is no order number in the ge parts breakdown diagram.
Near Austin, TX 78745
Leonardo
Job Details: 02/13/2020
OVEN WHIRLPOOL WFE366LVS0 Arrived on site to test unit for unit not getting to temp. Found unit off about 35° Test unit and unit test good job complete.
Near Marble Falls, TX 78654
James
Job Details: 02/13/2020
WASHER MAYTAG MVWB835DW3 Arrived on site and installed new control and console. Calibrated and found unit working properly. Job complete
Near Leander, TX 78641
Tyler B.
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit with no power. Upon arrival found unit powered on, found all touch buttons and heating functions working. No issues found on site"
Near Austin, TX 78705
Jacob
Job Details: 02/13/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for door to unit not locking. Tested unit. Found the latch inside was broken. Replaced latch. Tested unit. Unit test good. Job complete
Near Hutto, TX 78634
Andy
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB7759SAS1 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Meadowlakes, TX 78654
James
Job Details: 02/13/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and found dent on right side of front panel. When pulling unit from wall found that the hot water supply was not secured to valve in wall properly and was leaking water. Secured connection and verified no leak after securing supply. Installed new front panel and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78664
Andy
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher soap not dissolving. Tested and inspected unit and found house water valve was shut off not allowing water in unit. Turned valve on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78633
James
Job Details: 02/12/2020
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site and tested operation. Found after about 2 minutes of use the motor begins making a vibration noise. Found motor very warm. Installed new motor and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 02/12/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for an oven with the actual temp much lower than the set point temp. I found the temp over 100 degrees off. I found the temp sensor a little out of range and the control reading the sensor way out of range. I replaced the main control and the sensor. I added a positive offset in the control. I tested the oven at 350 degrees. The oven is working as designed. Call complete.