"Arrived on site for customer complaint of clicking noise and not cooling, found failed start device, I replaced start device, unit tested good. Part 65.79 service 189.99 collected payment on check"

Arrived onsite for oven screw on broil pan having fallen out. Upon arrival reinstalled correctly found it was installed at angle previously causing it to listen. Job Completed.

Arrived onsite to install previously diagnosed parts. I replaced the condenser fan motor and tested functions. All functions tested good. The ice bin was full at this of service and no leaks were detected during time of service. Job complete.

Arrived on-site to replace parts. Replaced actuator and cam kit. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site and inspected refrigerator and found no ice production. Found ice fill tube is frozen at exit, took one picture. Used steamer to clear ice and replaced icemaker. Through diagnostic cycle ran ice harvest and filled icemaker. If issue happens again a new freezer door will be needed, job complete"

Arrived on site for noise complaint. Compressor and fans running unable to recreate noise complaint.

"Arrived on site for filter stuck in housing in fridge . Removed filter . Didnt see any failure in housing .,reinstalled new filter and customer instruct on proper filter replacement. No water leaks detected at time of service. Job complete"

"Arrived on site for a wall oven receiving a F6E0 error code. Upon arrival the customer stated that they had a small power outage recently around the time this started. Per service pointer for this unit and this error code, the error code can be thrown from a power outage. I reset the unit at the breaker for two minutes. I then turned it back on. The unit was no longer showing the error code. I ran the unit with a cup of water for several minutes. The unit was not throwing the error code. The unit is working as designed.

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Ran diagnostics and cleared previous F2E2 error codes. Ran oven to 350 and oven reached preheat as designed. Job completed.

"Arrived on site to test unit for intermittent ice production. FC temp was 29degrees upon arrival. Found FC evap motor not engaging. Replaced evap motor and harness, tested unit, unit works good. Ice maker responding to diagnostics and valve filling as designed. Evap motor was preventing ice maker from reaching proper temps. No leaks detected. Job complete."

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found wiring for pump not fully connected at control. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for dishwasher leaking and door not aligned to close properly. Upon arrival I was able to realign the hinges on the door and was able to test unit. Couldnt find any signs of leaking coming from the sump assembly, valve, or fill/drain lines. I did find a high concentration of suds in tub leading to a leak from the door. I showed customer how to remove and prevent suds build up. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new recirculating pump and then tested the unit. I verified the unit was no longer cutting off early during a harvest cycle. I found the unit now working as designed. No leaks observed at the time of service. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced control board. Tested unit and unit is functioning properly. Job complete

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor hot to the touch. I gained access to the evaporator and found no frost pattern. I punctured the system and found a full charge in the system. I replaced the compressor and installed a uv dryer and an access valve. I did a push pull test on the system and found it working. I pulled a vacuum on the system and found no vacuum leaks. I put a measured charge into the system and found it holding and pressures building properly. I found a good frost pattern forming on the evaporator and the unit started cooling. I advised the customer to monitor it over the next 24 to 48 hours. Job complete.

Arrived onsite to replace actuator to the unit. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for a refrigerator cooling in the freezer compartment, but not in the refrigerator compartment. Upon arrival the customer had the unit unplugged, and stated it had been unplugged for roughly a week. I checked temps and found both compartments were at 78?F. I then put the unit into diagnostics mode. I found while in diagnostics mode, the compressor still ran and never shut off. Due to this I ran test 40 to test the compressor and valves. It did not pass the test. The compressor turned off during step three, when it should of turned on. I then activated each airflow component in the unit. I found the RC fan not turning on. While in test 57 with the RC on I checked voltage to it at the control. I found 0VDC going to it. I then ohmd out the thermistors at the control and found the FC thermistor at 2.65k, the RC at 2.67k, the RC evap at 3.54k, and the FC evap thermistor at 2.91k. These are all good. I called techline and spoke to Austin and received SR# 7731479066. Austin recommended to replace the UI and control.Ordering the UI and returning with the control already on hand. Office to reschedule. ; ordrng 1 W11099342 (UI)"

"Arrived on site to install previously diagnosed parts I installed the new control, UI, and IM. I then jumped the harvest and found it working as designed. No leaks observed at the time of service. Call complete."

Arrived on site to test unit for loud noise and not heating correctly. Will need to replace upper and lower blowers and top sensor ; ordrng 1 WP4455334 (Upper blower)

Arrived on site to test unit for unit not igniting. Found all igniters not working. Test unit and found no power at outlet. Turned breaker on test unit and unit test good job complete.

Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested its functions. The unit is now working as designed and the new diffuser sounds normal. Job complete.

Arrived onsite for further testing and found failed valve. Converted to LP and installed. Tested unit and unit is heating properly. Replacing regulator also corrected broil function. Heated to 350 with no issues. Unit is functioning properly. Job complete

"Arrived on site for freezer not freezing items at top of unit. Inspected unit and work area. Found minor ice buildup at bottom of evaporator blocking evaporator drain. Performed diagnostics mode and advanced defrost cycle. Gained access to evaporator and found ice only at below evaporator. Ran compressor and tested temperature control and evaporator fan. Measured amp draw to compressor and found 1.3 amps, within range. Inspected frost pattern and found good. Will need to remove ice blocking drain. Removed ice with steamer. Tested drain operation. All tested good, no water leaks detected.

Arrived on job for install of previously diagnosed parts. Installed control board. Tested unit and everything in working order.

"Arrived on site ,replaced cap motor and actuator. Checked all molex connection . Getting correct voltage . Ran tach, calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for microwave door not closing on a oven combo. I inspected the unit and work area. I found the left side panel at the interlock has been dented in, causing the door to not engage the interlock. I called techline and spoke to ED. I advised him of the issue. I emailed the picture of the dent to Edward and he attached it to whirlpool ticket.

Arrived onsite for range with door separating. Upon inspection I found the outer panel glass separating from the frame and I am not able to secure. I replaced the outer panel and glass. Job complete.

Tech was assigned as a helper;

Arrived onsite for stacked washer repair. I found the UI losing power or not operating intermittently. I accessed controls and DS replaced the main control as well as the UI. I found a tear in the bellow so I replaced it. We tested the unit and it is working as designed at this time. I advised the customer to use it in normal operation to ensure there are no more issues. No leaks detected during time of service. Job complete.

Arrived on site to test unit for unit not washing. Test unit and found top rack getting clean correctly. Customer putting high cup on corner of rack and spray arm can not reach core nets job complete.

Arrived on site to install new lower spray arm basket. Found damaged spray arm will re order new spray arm. Office to reschedule. ; ordrng 1 W11550888 (Bottom spray arm)

Arrived on site for a cooktop with one of the burners not working correctly. Upon arrival the customer stated the front right burner will intermittently take a while to start. They will have to turn the knob on and off several times before it does. I found that the time this usually occurs is when the unit has been sitting for a while. I could not replicate the failure at the time of service. This indicates a faulty regulator. I swapped the burner head and cap with the front left to make sure it it was not the head. I found no difference. I am ordering the regulator to replace and install. Office to reschedule. ; ordrng 1 W11106948 (Regulator)

"Arrived on site to replace main harness due to burn out at the terminal block, customer provided the power cord and I replaced both, the unit is now operating properly as designed. Job complete."

"Arrived on site to install previously diagnosed parts. Removed two damaged shelf mounts and installed two new shelf mounts. Installed drawers back into shelf mounts. Advised customer to redistribute vegetables in drawers to try and keep weight in each drawer to a minimum now that they know their capacity before they snap. The amount of food currently inside the drawers was not irregular or even extremely heavy, but with pulling the drawers out and pushing the drawers in with the food inside it could cause additional stress and make them snap again. No further repairs needed. Job completed."

"Arrived on job for complaints of washer not spinning properly. Found F7E9 error code. Installed new slider and clutch, and it did not fix the issue. Will need stator and rotor.; ordrng 1 AUTHO and 1 W10915700 (stator) and 1 W10915701 (rotor)"

"Arrived onsite for refrigerator not dispensing upon arrival found switches to be responsible. Office to reschedule upon receiving switches.

"Onsite for dryer having burning smell when started. Found lint stuck inside heating element housing causing burning smell. Removed element housing, cleared out lint.unit functioning as designed. Call complete."

Arrived on site to install previously diagnosed parts. Removed damaged tabs and installed new bracket and ice door repair kit. Tested chute and ice is dispensing as designed. No leaks detected. Job completed.

"Arrived on site and inspected water and found it is not draining. Drain pump is humming but not removing water. Disassembled drain pump and found a piece of a razor blade wedged keeping impeller from moving. Replaced drain pump and recommended to homeowner that pockets be inspected, job complete"

"Arrived onsite for unit not getting past 305 degrees. Put unit in diagnostics and got error code for key fault issue, also noticed the temperature sensor was reading hotter than room temperature when not in use. Tested the unit and it got to 305 and it wouldn?t go any further. Need to return with temperature sensor and order control panel. ; ordrng 1 W10901128 (panl-cntrl)"

Arrived on job for complaints of refrigerator temperature not functioning properly. Found no air flow in fridge and freezer. Replaced the damper control and air flow returned normally.

Arrived on site to diagnose a dryer that is not always starting. Found tension spring on timer out of alignment and reset spring to proper position. Tested unit and found all is functioning properly at this time. ; O-emld tckt

"Arrived on site for no cool. Tapped into system no refrigerant in system,replaced compressor,evaporator,drier and updated heat exchanger line,found inverter with burned traces on cover replaced inverter,vacuumed system down unit kept vacuum recharged system to manufacture spec. Powered unit on checked low side pressure good,checked frost pattern good.

"Arrived on site to diagnose refrigerator still not cooling properly, I contacted tech line and spoke with Leon, he provided sr#7731476957 we found that the connection from the main control p14-3 and 4 are producing a bad communication from the wire on harness to the RC evap fan

"Arrived on site to diagnose refrigerator led modules out. Upon arrival the customer informed me that the three led modules in the top of the unit are not on, I gained access to the freezer and found that the led module in the freezer is out causing the three modules at the top to not be fully illuminated. I gained access to the led module in the freezer and found that the connector is completely lodged in insulation

Arrived on job for install of previously diagnosed parts. Installed new solenoid. Unit working properly.

Arrived onsite for unit having ice buildup. Looked at the unit and saw ice buildup at the back of the refrigerator. Unit needs to be unthawed before diagnosing correctly. Ordered another part just incase. Let customer know to allow the unit to un thaw and will need towels to soak up the water when it unthaw also to check the drawers to be sure they are sealing after the ice has unthawed. Rescheduled with customer for return. ; ordrng 1 W10248595 (control)

Arrived onsite for wall oven turning off during cooking and beeping at random times in the night. Upon inspection I found the unit would turn on in preheat bake. I accessed the main control and tested both sensors both showed within range. I checked the cooling fan and it showed good continuity. I followed troubleshooting tests with JC and we determined the main control is failing and breaking down under current flow.

Arrived on site to install new actuator to resolve shift actuator separating from cam ring. Retested with updated actuator and verified unit is working as designed. Call complete.

"Arrived on site to diagnose intermittent drain pump, upon arrival I found the error code associated with a drain pump failure, I found that the drain pump is getting too hot and causing it to be intermittent. I removed the drain pump and replaced it, I tested the unit in a diagnostics cycle and observed no leaks. Job complete."

Arrived on site for range shocking customer when touching the sides. Inspected unit and work area. Removed both back panels and inspected wire harness to ground. Found no breaker or burnt spots from wire harness. Measured voltage at terminal block and found 240 volts from L2 to neutral. Measured ground to L2 and found 240 volts. Found no voltage at L1 to ground or neutral. Customer will need to contact electrician to have voltage to unit corrected. Called Whirlpool tech support and spoke with Robert (SR# 7731478729).

Arrived on site for refrigerator not dispensing cubed ice. Upon arrival found ice bin full of ice. Upon further inspection I found cause of issue was due to auger arm popping out of place. I was able to properly secure and remote arm inside of bucket. Found unit is now fully functioning as designed. Call complete

"Arrived onsite for refrigerator making knocking noise. Upon arrival ran compressor test, dampener test and cycled ice maker. Could not duplicate issue. Customer explained is loud. Called tech line for assistance. Cathy recommended - Place on Cap tube on connection to evaporator using p#4318168, put cap tube in S shape, make filter dryer as horizontal as possible. Use ?Tommy tape? on cap tube to filter dryer. Kit#w10266810. Instructions sheet w10266909. Insure mastic is on suction and discharge line of compressor. SR7731324020. This procedure may dampen the noise but will not eliminate the noise.; ordrng 5 4318168 (sealer-thrm)s and 1 W10266810 (repair kit)"

Arrived on site found customer is experiencing refrigerator beeping 3 to 5 times every five minutes for half an hour once a day. Customer says there are no lights on the user interface being displayed and it doesnt match the sound the refrigerator makes when the door is open. Spoke with techline and they recommended replacing the user interface. 7731472535; ordrng 1 W11430637 (Ui) and 1 W11394709 (Fascia) and 1 W11095783 (Trim)

"Arrived on site to diagnose dryer with no power, upon inspecting the unit and gaining access to the fuse I found it was blown, I replaced the fuse and tested the unit, it is operating properly as designed. Job complete."

"Arrived on site to diagnose / follow up on dual oven with issues with inconsistent heating in the upper oven. Customer advised me that when they cook multiple trays of baked items, the top tray burns on bottom, but the lower tray is fine. I measured temps and found the average to be 355, which is fine. I called and spoke to Asurion tech line and was advised by their rep that the unit will cycle elements and convect fan, and it will cause the upper rack to get hotter. I confirmed the issue with whirlpool tech line as well. Bake cycle utilizes both elements and the convect. WP tech line says racks 1-3 are recommended for use when baking, but racks in positions 4-6, closer to broil will cause temps to be hotter on the top items. No fault found with unit. Advised customer on response from reps and advised on cooking on lower racks only. Call complete."

Arrived on site to install previously diagnosed shift actuator to resolve issues washing. Replaced shifter with updated actuator. Retested and verified unit agitating as designed. Call complete.

"I called techline and spoke to Dave . I advised him of my findings. Job complete."

"Arrived on site to diagnose oven with concerns of leaking gas, upon arrival the customer informed me that she had smelled gas slightly during operation when first moving in the home, she mentioned she had the gas lines inspected and the shut off inspected and there was no issues, she also informed me that the broil is not functioning. I gained access to the unit and tested the bake as well as the broil. I instructed her that the broil and bake reside as one as she thought there was a secondary line above for the broil, I found that both are operating properly as designed, I could not smell any excessive gas, or anything out of the ordinary.

"Arrived on job to install previously diagnosed parts. Installed display, module, and control. Tested unit."

Arrived on site for pad falling off left side hinge . Replaced both friction pads . No other issues found. No water leaks detected at time of service. Job complete

"Arrived on site to diagnose a range with burners not operating as homeowner would like. Found due to updated regulations on coil burners, they do not operate at as high temperatures as previous generations of coil style burners. This is intended to reduce the risk of cooking fires and is a safety feature.

"Arrived on site to follow up on refrigerator that customer says is not cooling properly in RC. Customer advised me the temperature stays 44-50 according to their thermometer. On arrival checked RC temps and found temp at37, within proper limits. Checked for ice buildup in return vent and found no ice buildup. Checked temp in crisper drawer to compare. Found temp at 46 and dropping. No evidence of freezer losing temps. Called and spoke with tech line, SR7731106952. Crisper is the slowest to cool, so this is not completely abnormal. Parts are all working as designed and no failures have been observed at this time. Advised customer on making sure airflow channels are opened on shelves, this should allow cooling to be even and proper. Unplugged unit and reset. Advised customer to follow up if anything else is out of the ordinary. Call complete."

"Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. I ran a diagnostics cycle, and individually activated spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete."

Arrived on site to test unit for unit not draining. Test unit and found drain motor connection not secured. Secured connection test unit and unit test good job complete.

"Arrived on site to diagnose dryer making excessive noise during the cycle, upon arrival I turned on the unit to replicate the noise, I found that the rollers, idler and motor needed to be replaced

"Onsite for dishwasher that allows you to select cycle, but wont start when pressing start. Door latch receiving 120VAC. Found start button stuck and not allowing cycle to start. Disconnected and reconnected ribbon connector, no change. Ordering control and control panel. AUTHO. Office to reschedule.; ordrng 1 WP8531817 (Control panel) and 1 8564542 (Control) and 1 AUTHO (AUTHO)"

"Arrived on site for trash compactor stuck in down position. Inspected unit and work area. Found no access to mounting brackets. Will need to cut off to remove unit. Informed customer on brackets. Removed unit and gained access to pulley system and tested operation. Found main gear slipping. Removed gear and found cracked on inside. Will need to replace drive gear kit.

Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site to diagnose a washer that is tripping the breaker. Found control error saved in diagnostics and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dishwasher tub and vent motor. I transferred all components from the old unit to the new tub and installed the new vent motor and tested for leaks. No leaks observed during testing. I advised the customer of the repairs. No water leaks observed during service, job completed."

Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found RF burner not consistent and burner and switch will need to be replaced to complete repairs.

"Arrived on site to test unit for all oven lights flickering. Continuity was good through all connections and harness. Replaced control, unit is now working as designed. Job complete."

"Arrived on site for range right front and rear burner not lighting and uneven flame. Inspected unit and work area. Verified failure. Found front right spark igniter not sparking towards burner head. Cleaned spark igniter and tested operation. Found front burner igniting and adjusted flame size. Found back right burner having a larger then normal yellow to flame. Inspected orifice and found wrong size .99, corrected orifice to 1.03. Tested operation and found no difference. Called Whirlpool tech support and spoke with Robert. Went over prior service. He stated to change out orifice holder and gave part number for holder..; ordrng 1 W11384764 (ORIFICE HOLDER)"

"Arrived on site and replaced drain pump diagnosed on previous repair, coupler replaced on first visit. Filled washer with water and watched it agitate and then spin and remove water. job complete."

"Arrived on site for customer complaint of unit leaking, found leak coming from RC defrost drain line, I removed clog in drain line and adjusted drip pan, unit tested good.

Arrived on site for dryer not heating. Upon arrival I confirmed unit had stable 240 connection. Upon further disassembly I found heating element improperly mounted and completely burnt up. Also found high limiter ohm readings extremely sporadic during testing. Will need office to reach once autho is received for repairing element and high limiter kit.; ordrng 1 WP3387747 (Element) and 1 279973 (Thermal cutoff and tstat kit) and 1 Cnote

Arrived on site for refrigerator with intermittent cooling and a broken dispenser. Upon arrival I found temps in both compartments was at 39 FC and 50 rc. Also found the ice dispenser plastic chute broken from handle. Also found the cooling issue was because compressor was over heating and shutting down. Found psi lvls ranging between 0 to -10 low side and 160 to 175 high side. Couldnt find any evidence of any leaks. I recovered 6.75oz of refrigerant from system then I pulled a vacuum on the unit for 15 minutes to try and clear the contamination from system. I recharged system and found unit had stable psi lvls stabilized at 0 and 150. Informed customer to give unit 24 hrs to cool. Call complete

"Onsite for washer not operating properly. In diag, found F9E1 long drain. Found wires to drain pump hanging and disconnected from spades. Also, drain pump connector cover broken.ordering drain pump and lower wire harness. I connected new spades to both wires to allow customer to use unit in the meantime. Office to reschedule. ; ordrng 1 W11405459 (Lower harness) and 1 W11259498 (Drain pump)"

Arrived on site for the refrigerator that is not making ice. Inspected unit and work area. Ran the unit through test 44 to check the icemaker harvest and found the motor not turning. Removed icemaker cover and found the connector for the bucket switch not connected onto the wire harness in the door. Connected the bucket switch and tested it again. The motor began to turn and harvest as designed. Ran to other tests on the harvest and the Phil and unit worked as designed. Call complete.

Arrived on site for an ice machine that won?t cut ice. Inspected unit at work area. Customer advised that he had a prior company out and they could not fix the grid cutter so they were supposed to come back with the part but never did. Confirmed the customers complaint and found the green cutter completely broken on the top not allowing electricity to flow through the rig cutter. Replaced grid cutter and tested the unit. The unit cycled as designed and began to make ice. Call complete.

"Onsite for dishwasher not starting cycle. Unit had power. Found water valve under sink off. Turned back on, ran diag cycle, unit functioning as designed. Call complete."

"Arrived on site for a washing machine that pausing in the middle of a cycle. Inspected unit and work area. Placed in an in service diagnostics and found an F5 E1 (lid switch fault - lid is up), F0 E4 (spin limited by water temperature), F0 E3 (overload), F3 E2 (inlet water temperature fault), and F2 E1 (UI stuck key) error codes. Ran the unit through an auto test and found the unit working as designed. The customer stated that the unit put itself and a pause midway through the cycle and that the issue doesn?t necessarily happen at any point they?ll come back to the unit and the start button is flashing. I did advise the customer that generally speaking on these issues and ends up being a control panel related issue due to the contacts on the panel starting to short. Replaced user interface console and tested the unit. The unit is working as designed.

Arrived on site for a wash machine that?s not agitating. Inspected unit and work area. Confirmed customers complaint and found the unit clicking as it was trying to agitate and spinning the basket. Checked underneath the unit and found the shifter not engaged with the spam. Replaced shifter was updated shifter and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for a refrigerator that?s not cooling in the refrigerator section. Inspected unit and work area. The customer stated they had probably had a defrost issue in the refrigerator several years ago where it kind of did the same thing. Check the evaporator for the defrost issue and found no frost buildup on the evaporator and the evaporator fan running properly. Place the unit and service diagnostics and found the average temperature of the freezer in the last 6 hours at 14?F. Found the refrigerator section sitting at 46?F. Advise the customer that the issue appeared to have been a sealed system issue.

Arrived on site to install previously ordered parts. R&R both and unit tested as designed. Job completed.

"Arrived on site for a dryer that?s taking 2 to 3 loads to dry clothes. Inspected unit and work area. The customer advised that the unit does he but their clothes aren?t dry after one cycle for the most part. I ran the unit on a time dry high heat cycle and found the unit turning in heating properly. I could hear the gas valve actuator in the gas at night. Checked behind the unit and found the vent hose completely kinked and crashed. The customer stated that he did get fuel airflow out of the back. I advise the customer that due to the unit heating and tumbling, the issue would have to be with an air flow restriction. I advised the customer to replace his vent hose due to the damage sustained. I also advised the customer to run a load without the vent hose on on an hour time dry cycle to ensure the unit is drying clothes and that that would verify my ventilation issue on the unit. Unit is working as designed. Call complete."

Arrived on site for refrigerator not cooling or dispensing water. Upon arrival found stable 120 connection to unit. Found only compartment lights as well as ui lights working but nothing else was running. After further inspection I narrowed down the issue to a short in the hv control not allowing it to distribute power evenly to rest of unit. I installed new board and found unit had restore full functionality. Water dispenser is working and rest of unit will need at least 24 hrs to cool. Call complete

"Arrived on site and inspected side by side refrigerator with intermittent cooling issues. Called SW and was advised to order the thermostat for return visit. Checked freezer temperature was -2 and ff compartment was 33 degrees. The compressor was running also condenser fan and evaporator motor were working. Ordering the thermostat and will return with previously ordered parts. Office to schedule return services.; ordrng 1 WP2198202 (THERMOSTAT)"

arrived on site to service refrigerator for humming noise.

Arrived on site for refrigerator freezing items in crisper drawers. Uponarrival confirmed complaint and found temps in rc varied from 37 near the top to 29 closest to the bottom of compartmen. Also found during diagnostics that the dampener motor and fan assembly were making a loud noise and not working in conjunction with one another. After getting autho I replaced dampener assembly and informed customer to give unit 24hrs to stabilize. Call complete

"Arrived on job for complaints of little to no ice. Found that icemaker tray was full, not harvesting normally. Changed out icemaker and ran diagnostics test 120 and 97, passed tests. Called tech line 7731473835"

Arrived on site to install previously diagnosed parts to resolve compressor making screaming noise. Found high side pressure at 145 on piercing the dryer. Evacuated system and replaced compressor and dryer. Vacuumed and verified vacuum holding. Charged to 3.5oz per serial tag. Retested and verified pressures good. Call complete.

Arrived on site to install previous diagnosed. Inspected unit and work area. Found unit going through filtration system with reverse osmosis connected (see SD-QUICKPIC). Removed water filter from unit. Performed diagnostics mode and found good water flow to reservoir. Found control read correct water level (filled with 1 minute and light was soiled when reservoir was full. Continued with test mode. Found when running compressor and condenser fan after 14 minutes no frost pattern was developing. Found compressor and condenser fan was running. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and he stated that unit has a sealed system failure and will need to tap system to find if failed compressor or leak in evaporator. Tested inlet valve with water filter in place and found water pressure good and inlet valve test past. Will return with compressor and and evaporator tray. Office to schedule return when ETA is available. Please allow 3 hours for repair. Sr# 7731473180.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10200037 (drier-tube) and 1 W10218037 (evaporator) and 1 W10536005 (compressor)

Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to test vent hood fo noise while blower is on. Found blower wheel needed adjusted. Adjusted wheel, tested unit, unit works good. Job complete."

"Arrived on site to test unit for not agitating and wet clothes at end of cycle. Found shift actuator not connected. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to install previous diagnosed part. Removed failed pump and installed new. Performed diagnostics mode and tested components operation. All tested good, no water leaks detected."

"Arrived onsite to replace control. Replaced control. AHS to research control issue. No other issues at this time. Job complete"

"Arrived on site for customer complaint of unit not cooling properly, found failed evaporator fan motor, I replaced fan motor, unit tested good.