We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78754
Scott
Job Details: 09/12/2023
"Arrived on site for poor washing performance ,soap and floor are still present at end of cycle . Ran diagnostics and no error codes . Unit is not filling at all . Found float switch had been pulled out off switch arm . Reinstalled float and arm . Re ran diagnostics, unit is filling and washing . Advised customer to run a clean cycle to remove excessive soap. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Killeen, TX 76549
Tyler
Job Details: 09/12/2023
"(SV) Found ice maker temp is 12, E5 error test 56, 6.37 ohms on old icemaker incorrect resistance. Replaced ice maker verified 2.8k thermistor at room temp(new ice maker) verified harness to cabinet was correct, checked at main board checked correct at pink to tan p7. Ran test 56 again and verified E0. Fill and harvest test passed. Documented with TL Robert sr# 7737310099. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Austin, TX 78705
Scott
Job Details: 09/12/2023
Arrived on site for for loud dryer . Found blower wheel cracked and rubbing on housing . Replaced blower wheel . Double checked placement of wheel . No signs of rubbing . Unit tested normally . Job complete . Dryer in maintenance room.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Kyle, TX 78640
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for long dry times, removed dry lint screen and found air is blowing out and no suction, back vent is blowing up like a bubble, vent is completely restricted, customer stated that vent was cleaned by them 3 weeks ago but they did not clean it all the way, advised customer to hire a professional to clear restriction before using unit again, at this time job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2023
"Arrived on site for dishwasher showing F8E4. Upon arrival confirmed error and also found F9E2 drain issue, FAE1 dispenser, FAE2 vent. Tested and found drain motor, valve and wash motor all working within specs without any leaks in drip pan. Found main control failing to send any voltage to dispenser to open it. Ordering W11660283 main control. Office to reschedule once availability of parts is known."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/12/2023
Arrived on site to test unit for vent not working correctly. Ran test on vent and blower and all test good job complete unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/12/2023
Arrived on site to test unit for un it not drying. Test unit and element coming on. Found customer not using rinse aid. Advised customer to try using rinse aid to help with dryin cycle. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78759
Wesley
Job Details: 09/12/2023
Arrived onsite and replaced the broken fan blade. Unit had been unplugged. Replaced fan blade observed temperature drop from 78f to 68f in less than 10 minutes unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Wesley
Job Details: 09/12/2023
"Arrived onsite to #2430 for unit overcooling the fridge. Verified. Ordering diffuser assembly to repair, all else checks good. ; ordrng 1 W11645127 (Diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Manor, TX 78653
Matthew
Job Details: 09/12/2023
Arrived onsite for damaged refrigerator door. Upon arrival inspected unit. Found RC door dented. Replaced door. Unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near San Marcos, TX 78666
Leonardo
Job Details: 09/12/2023
Arrived on site to test unit for F2E0 and F2E1 error codes. Bad or shorted control panel. Replaced panel test unit and unit test good job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78724
Kimo
Job Details: 09/12/2023
"Arrived onsite for a washer that shacks when in spin. Upon arrival I ran the unit in spin and with the unit empty it shuck, upon further inspection I found that the basket was not balanced. I am ordering a new basket and retuning with the gearcase, cam, and hub. Office to reschedule ; ordrng 1 W11172199 (BASKET)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pflugerville, TX 78660
Kimo
Job Details: 09/12/2023
Arrived onsite for a washer the is showing and of balance cod and and slow drain code. Upon arrival I found F0e5. F9E1 stored. Upon inspection I found that the rotor bolt loose I inspected the rotor and found no damage I then tightened down the bolt. The removed the drain pump and found that it was not clogged I tested it with my meter and found that it tested within spec. I tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near New Berlin, TX 78155
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for long drain error, tested unit found drain pump engaging but not eliminating water, inspected and did not find any restrictions, replaced pump and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78702
Wesley
Job Details: 09/12/2023
Arrived onsite and replaced the outer door glass. All checks good. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MEDC465HM0
Near Belton, TX 76513
David Z
Job Details: 09/12/2023
"Arrived on site to diagnose dryer with damaged control panel. On arrival found dryer was in a very tight fit spot directly under/touching some shelves in the room. I found the right end cap was broken due to the dryer having to be shoved into this spit that is too small for it. However, with the panel being broken the unit is actually usable and can sit angled to get the door open, so repairing this will actually render the unit unusable/or will likely re-break due to the panel being forced against a wooden shelf. I am not making a repair since the unit works properly, the panel is just too wide for the spot the unit is in, so if we resecured that panel customer could not use. Pictures added. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/12/2023
Arrived on site to test unit for loud grinding noise. Found right side cabinet bent causing rubbing on tub. Bent cabinet back out and unit now working as designed. Job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76504
David Z
Job Details: 09/12/2023
"Arrived on site to diagnose washer not spinning. Customer said unit does spin, but it's not fully spinning items out and noisy. When I examined the unit i found it falls within service pointer W11684122, and basket does not have holes fully punched causing the banging. Ordering new basket to resolve. ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78752
Scott
Job Details: 09/12/2023
"Arrived on site for washer leaking . Checked and found no issues with bellow ,supply hoses , drain hose . Ran diagnostics with back off , no leaks detected. Fill tub half way up. No leaks found. Drained unit and filled couple times . All connections are dry. Couldnt duplicate any leakage . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Marcos, TX 78666
Andrew
Job Details: 09/12/2023
Arrived on site to test unit for no ice production. Temps are correct in both compartments. Found ice maker feeler arm was broken. Replaced damaged ice maker. Unit completed harvest with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78728
Wesley
Job Details: 09/12/2023
Arrived onsite and replaced the drain hose per diagnosis. All checks good. Advised on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78738
Joe Z
Job Details: 09/12/2023
"Arrived on site for leaking water. Upon arrival inspected surrounding and found previous cabinet damage. During inspection cannot pull cabinet out due to being tightly fitted in cabinet. Customer said they will be having floor and cabinet redone and signed wavers for damages. Am now able to pull unit for inspection. Found small black fill hose is leaking. Also using bucket manually filled tub with water to test for other leaks and there are no other visible leaks with sump, drain pump or drain hoses. Also inspected supply line and not leaking. Ran drain cycle and all water drained correctly without leaking. Need to order fill hose office to reschedule ; ordrng 1 W11627534 (Fill hose)"
We serviced a
JENN-AIR RANGE
Model JJW2430LL00
Near Spicewood, TX 78669
Joe Z
Job Details: 09/12/2023
"Arrived on site for dented door, upon arrival, the builder pointed out that the door has already been replaced and needs trim piece that is also dented. Inspected unit and found bottom of left side rail is Bent and Need to replace left rail. Ordering left rail. Office to reschedule ; ordrng 1 W11235463 (Left side rail)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elgin, TX 78621
Matthew
Job Details: 09/12/2023
Arrived onsite to replace failed knob. Verified failure . Knob failed internally. Replaced knob and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78744
Scott
Job Details: 09/12/2023
Arrived on site for oven not heating . Pulled unit out and found red wire had slipped out of wire nut . Fixed connection. Ran preheat . All heating normally. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB05
Near Buda, TX 78610
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for not cooling, customer stated that when delivered they did not turn on cooling, but they figured it out but ice is not dispensing and does not know how to remove filter, Tested dispenser and found it working properly, showed customer how to remove and install new filter, at this time unit is running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near New Braunfels, TX 78132
Luis
Job Details: 09/12/2023
"Arrived on site for temp concerns. Checked water temp with probe,temp reading 37? ran diagnostics all test passed changed defrost setting to basic."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76504
David Z
Job Details: 09/12/2023
"Arrived on site to diagnose dryer making abnormal sounds. Customer advised me that they wanted to know if / when dryer was supposed to buzz on completion. Tested timer and confirmed it is buzzing in the proper positions to signal completion, and everything is working properly. No other issues present. Call completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Canyon Lake, TX 78130
Leonardo
Job Details: 09/12/2023
Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for water dripping from dispenser, customer stated that ice code are extremely small and not dispensing properly, removed filter and water flow returned to normal, advised customer to change filter unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Buda, TX 78610
Luis
Job Details: 09/12/2023
"Arrived on site for no ice. Ran diagnostics good air flow from ice box fan,ran harvest test passed ran fill test passed changed defrost setting to basic to allow defrost every 8 hrs of compressor run time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Seguin, TX 78155
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for water remaining at the end of cycle, tested unit found unit is not installed correctly and is missing a high drain loop, water from disposal back filling into dishwasher, installed loop and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78750
Paul
Job Details: 09/12/2023
Arrived onsite for a dishwasher leaking water on the floor. The customer stated it leaks water at the front left corner and the door doesnt stay down like it use to. I found both pads broken causing the door issue. I found the dispenser leaking water when running diagnostics and I showed the customer. I replaced the dispenser. Ordering 2EA friction pad. RS for Tue 9/19.; ordrng 2 WP8268961 (Friction pad)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Niederwald, TX 78640
Leonardo
Job Details: 09/12/2023
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared clogged test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/12/2023
"Arrived on site for a dryer that keeps showing a Check vent screen when the customer is running a load. Inspected unit and work area. Check the vent hose off the back of the dryer and found no issues with the dryer vent going into the wall. I asked the customer to see where their dryer vent goes, and when I got up to the attic entrance, we found the vent making multiple 90? turns to get around a wall and up out of the corner of the roof. The venting system that they have beyond the multiple 90? turns is also very long and its probably over 65-75 feet between the dryer and where it vents out to. I explain to the customer that their venting is too long and with the multiple 90? turns, the machine cant push the air out because it was not strong enough to vent that far. I called whirlpool Tech line and spoke to Austin SR# 7737303995. He advised that based on the venting situation, there would be no way that this dryer could ever vent out with the vent the way that it stands right now. He advised that they will need to update their venting to allow for proper airflow. He advised to make no repairs at this time and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, TX 78130
Andrew
Job Details: 09/12/2023
Arrived on site to test unit for no power. Found external pump is malfunctioning. Recommend external pump replacement. Left unit unplugged. Office to reschedule. ; ordrng 1 W11539855 (External pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Lou
Job Details: 09/12/2023
"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. I continued with testing and the unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed the outer door panel and inspected the control and it was good. I removed and replaced the sump/motor assembly and retested and unit is operating as des. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near China Spring, TX 76633
Jonathan M
Job Details: 09/12/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the water reservoir and couplers and test of the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78628
Lou
Job Details: 09/12/2023
"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. Customer advised that, even on the deep fill selection, the unit is not filling enough and their clothing is coming out of the wash not clean and dry in spots. I calibrated the unit and tested in a Normal wash with Deep Water Fill and the unit operated as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/12/2023
(Sv)Upon arrival found water filter housing was not ejecting the filter. Filter removed easily with pick. Replaced filter housing. Unit now has good water flow and no leaks.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Waco, TX 76708
Jonathan M
Job Details: 09/12/2023
Arrived on site for a washing machine that wont drain and has no power. Inspected unit and work area. Did confirm the customers complaint and found standing water inside the unit. Unplugged the unit and checked resistance to the drain pump. Found an open line to the drain pump. Checked resistance at the drain pump itself and found power resistance registering 19.6 ohms resistance. Replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS245LX1
Near New Braunfels, TX 78132
Andrew
Job Details: 09/12/2023
Arrived on site to test unit for error f7e2(motor not engaging). Verified error code and cleared. Replaced motor and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Braunfels, TX 78130
Luis
Job Details: 09/12/2023
"Arrived on site for not dispensing ice. Diagnosed stripped shaft on auger motor,transferred parts from old divider to new divider,motor and impeller,reassembled unit installed ice bin tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ06
Near Austin, TX 78750
Paul
Job Details: 09/12/2023
"Arrived onsite for a refrigerator to replace a locked up compressor. I confirmed the compressor was tripping the overload due to locked rotor. I replaced the compressor, drier, and added an access valve on the new compressor. I vacuumed the system and charged it with 68 grams of R600A. I tested the unit and found it cooling down and working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78727
Wesley
Job Details: 09/12/2023
Arrived onsite and found unit light cover needed to be installed better. Installed better. Unit is also noisy from damper control noise. Ordering damper to repair. ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Kimo
Job Details: 09/12/2023
Arrived on site for a washer that is not agitated brilliant. Upon inspection I found that the actuator had failed again I replace the it and ran the unit in bulky washer with some towels and the. In drain and spin and found the unit operating as designed. No leaks
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near Round Rock, TX 78681
Maurice R
Job Details: 09/12/2023
"Arrived on site for dishwasher leaking from the front. Customer said there was a puddle of water in th3 front of the door and the insulation in the door was wet. I pulled the lower spray arm out and found that there was a section that was separating. The arm was causing a wave of water to go over tub lip,and spill on to,the floor. Ordering a new sprayer arm for customer. Office to reschedule when part arrives.; ordrng 1 WPW10320512 (Spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
David Z
Job Details: 09/12/2023
"Arrived on site to follow up on refrigerator not maintaining proper temp on the RC lower shelf. I found some items on the back wall and moved them. I verified the damper is working properly, and removed the evap cover and verified the return vent is not obstructed. Temps on arrival were 3 degrees freezer, 38 degrees upper RC section. I installed a temp logger to record temps for 2 days and set a return visit for 9/14 to pick up the logger and call tech line. Customer unavailable before 1:30 pm Thurs. ; schdld next appmnt for 9/14 THU !"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78752
Scott
Job Details: 09/12/2023
"Arrived on site ,replaced motor and capacitor. Ran calibration and wash test . All checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 09/12/2023
"Arrived onsite for heat coming out of oven. On inspection the area where the heat is coming out of on the wall mount oven is the vent. The issue is that it is right below the cooktop. If you have the oven on and try to cook on the cooktop the hot air from the oven is right on top of your feet. This setup is a safety issue caused by a bad location of the oven. The unit was not secured to the cabinets because the cooktop regulator will not allow the oven to be pushed all the way back so you can mount the oven to the cabinets with screws. Informed the customer to contact the builder to get this resolved before somebody get burn from the hot air coming out of the oven while they cook. Took pics of the regulator and the wires that are exposed in the wall, no wall plate."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near China Spring, TX 76633
Jonathan M
Job Details: 09/12/2023
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the unit seems to leak several cups of water where they are having to mop up their floor in the kitchen when it does leak. I ran the unit through an auto test and was unable to replicate the issue through the entire diagnostic testing. I ran the unit through a normal wash cycle and sat and watched it for 30 minutes, it finally started leaking from the corner of the door but when I opened up the door and paused it, I could not find any water on the inside where the detergent was sitting. Attempted to replicate the issue again for another 20 minutes, and was unable to. Due to the issue leaking from the door in the door, hinge area, replaced the door gasket and tested the unit. The unit was working and operating as designed with no leaks present during operation. I told the customer to call us back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78717
Maurice R
Job Details: 09/12/2023
Arrived onsite for filter housing not working. On inspection I found that he by pass cap was on the filter head and would not come off by hand. Removed the by pass with a pair of pliers and installed a filter for the customer. I reset the filter setting on the unit for the customer. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near San Marcos, TX 78666
Andrew
Job Details: 09/12/2023
Arrived on site to test unit for no lights. Replaced modules per service pointer. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Mustang Ridge, TX 78610
Luis
Job Details: 09/12/2023
"Arrived on site for no ice. Ice in bin,ran diagnostics no errors,ran harvest test ice dumped into bin,ran fill test passed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, TX 78640
Leonardo
Job Details: 09/12/2023
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/12/2023
Arrived onsite on cooktop burner not sparking. On inspection the only burner not sparking was the right back burner. Gain access to the burner and found the spark wire was pinched and created a ground. Moved the wire to a safe area and tested the burner. The burner is igniting now and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Elgin, TX 78621
Matthew
Job Details: 09/12/2023
Arrived onsite for deli drawer lighting issues. Upon arrival inspected unit. Found right side deli drawer module failed. Replaced module (1). Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bartlett, TX 76511
Gerry C
Job Details: 09/12/2023
WTW4816FW3 GP arrived on site to inspect washing machine not working. Upon arrival I placed the unit into service mode and found that the lid would not lock. I tested the unit with a new latch and found that the control board would not actuate the latch. Ordering the control board for return service. No water leaks observed during service.; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78628
Gerry C
Job Details: 09/12/2023
"WMH53521HZ06 GP arrived on site to inspect microwave with an electrical problem. Customer stated that when in use, the led stopped working and at one point the light bulb went out but came back on. Tested the light bulb and the light would not turn on. Inspected and found a loose filament and recommended replacing. Removed the display and inspected and found the ribbon not properly connected. Replaced the display and tested and the display is operating as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 09/12/2023
"Arrived onsite for previously diagnosed parts. Installed the new ui due to,time loss on the unit. Currently said that the updated ui was keeping up with the time then it would lockup and lose time. The unit is operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78726
Paul
Job Details: 09/12/2023
"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the control, pump, and lower wire harness. I ran the DLMS calibration and the service diagnostics cycle. The unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Belton, TX 76513
David Z
Job Details: 09/12/2023
"Arrived on site to diagnose dishwasher with FA E4 error. Examined unit and was clarified its F8E4, and unit has water in the float switch. I ran the unit and saw water dripping out the front right corner of the unit. I noticed the level of the unit has a forward dive, so water is running over the tub lip. When I raised the front of the unit by pulling it on the tile, the leaking stopped. Leak is likely being caused by tidal waving at the front of the unit due to the downward slope. Repositioned unit with a rear slope and verified leak stopped. Repair completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS00
Near Georgetown, TX 78633
Lou
Job Details: 09/12/2023
"Arrived on site to inspect refrigerator door issues. Upon further inspection, I found the right RC door slightly sitting out further than the left RC door. I leveled the unit and was able to get the right door within 1/8 inch of being flush with the left RC door. I demonstrated to the customer how the door closes and the right door is closer than before being seated even with the left RC door. Customer was good with the adjustment. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78759
Paul
Job Details: 09/12/2023
"Arrived onsite for a washer with broken or missing parts - lid strike. I found nothing physically broken on the washer. The customer stated it will not start because the lid is not locking. I ran the service diagnostics cycle and found the washer completing the cycle with the lid locking and working as designed. I tried running a wash cycle and when start is depressed and the lights scroll across the screen the lid will not lock. I ran a factory calibration cycle and had the same results in a wash cycle. I did find an F2E3 control mismatch error. Im ordering the controls and returning with the other prescreened parts. Ordering W11481116 encoder control, W11665945 harness, and W11513246 main control. RS for Tue 9/19.; ordrng 1 W11481116 (Encoder control) and 1 W11665945 (Harness) and 1 W11513246 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Pflugerville, TX 78660
Kimo
Job Details: 09/12/2023
Arrived onsite for a refrigerator that is developing ice and is failing to cool. Upon arrival I performed a temp test fc0*. RC36*. I found no Ice buildup on the Evap. Tested the defrost heater and found it good. I found that the doors where sealing properly. Unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78741
Scott
Job Details: 09/12/2023
"Arrived on site for not cooling . Customer said it had started coole prior to visit . Ran diagnostics all fans,dampener , compressor working . No frost or condensation build up in either section. . Ran temps FZ at 1 , fresh @39. Unit is making ice . Instructed customer on keeping thing off rear wall . Told her to monitor next couple days . No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Temple, TX 76504
David Z
Job Details: 09/12/2023
Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and heard bucket just popping when auger turned. Found bucket wasn't seated and locked into the auger motor coupler. Aligned couplers and retested. Verified proper dispensing and bucket fitment. No damage to dispensing components. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Seguin, TX 78155
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for leaking water, tested unit found evaporator drain tube clogged causing water to buildup in FC leaking into RC, defrosted evaporator and cleared drain, water is now flowing freely, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78747
Scott
Job Details: 09/12/2023
Arrived on site for upper spray arm falling off . Reinstalled sprayer to supply tube . No water leaks detected at this time. Job complete
We serviced a
GE DRYER
Model PTD70EBST0WS
Near Georgetown, TX 78628
Lou
Job Details: 09/12/2023
"Arrived on site to install previously diagnosed and ordered parts. I installed the front two screws that were missing and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, customer stated that unit worked good for 2 months and stopped cooling, auto defrost is not engaging, activated heater is diagnostics, heater at 280 degrees pulling 1.2 amps, will need to replace control,UI, thermistor and heater harness assembly as Precautionary, ordering parts office to reschedule ; ordrng 1 W11650660 (Heater harness assembly) and 1 W11518204 (UI) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL ICE MACHINE
Model Kuix335hps00
Near Belton, TX 76513
Tyler
Job Details: 09/12/2023
(SV)Arrived on site for ITS MAKING TOO MUCH ICE complaint. Found IM was completely full to the top. Cutting grid had multiple layers of ice stuck due to amount of ice beneath it. Checked resistance of original bin thermistor found 4k ohms while buried in ice. Out of specs. Replaced and verified main reads bin thermistor in diag test mode. Cleared tub of all ice as it was severely degraded. Unit then began to make ice correctly. Advised 24hrs for full ice production.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Manor, TX 78653
Kimo
Job Details: 09/11/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new ui and tested got it connected to the WiFi and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2023
Arrived onsite and replaced the blower wheel and motor. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Matthew
Job Details: 09/11/2023
"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Customer stated he turned unit off for 48 hrs due to ice buildup on back panel, then turned it back on and its been cooling ok. Inspected unit and found unit not going into defrost. Disassembled and found brown heater wire not secured. Frost was starting to build again. Secured harness and tested. Unit is now defrosting and functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Killeen, TX 76543
Tyler
Job Details: 09/11/2023
"Arrived on site for washer making a clunking noise and not spinning. Upon arrival confirmed issue and found rotor screw had come loose from rotor. Added locktight and tightened screw, found unit working as designed and noise gone with no leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Austin, TX 78744
Andrey
Job Details: 09/11/2023
"Arrived on site to test unit for dryer running after cycle completed, customer stated that time is not counting down and if not turned off it will stay on for hours, replaced console and advised customer to monitor if issue persists to call us back, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2023
ArI iced onsite for dishwasher that is raking from condensation collecting on the granite counter top above it. Called Steve with techline and documented. Advised on adjusting the installation to ensure within specs. Unit is installed properly. But we have a definite condensation leak due to the combination of the dishwasher and the granite. Installed diffusing strip above dishwasher on cabinet. Call dropped with techline before sr# number was given. Second attempt to reach techline was made but no response within 15 minute threshold.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Manor, TX 78653
Kimo
Job Details: 09/11/2023
"Arrived onsite for a DW that is having issues with the door falling open on its own, and when it is opened it goes way past 90*. And the lower rack will roll of of it. Upon inspection I found that the latch and strike was not locking together well, I replaced them with new ones and found the the door snaps shut better. I the adjust the the door hinge springs so that there is more tension on the door and tested the unit and found unit operating as designed."
We serviced a
JENN-AIR OVEN
Model JJW2830LM00
Near McGregor, TX 76657
Jonathan M
Job Details: 09/11/2023
"Arrived on site for a wall oven that is flashing an F6 E6 error code. Inspected unit and work area. The customer showed me 10 videos of what happens with her unit and advise that shes has multiple codes that are becoming present. I ran the unit through diagnostics and found an F6 E6 (Upper appliance manager lost communication) and F6 E9 (lower appliance manager lost communication) error codes. The customer stated that this generally happens after steam is blowing out on top of the user interface from the top oven and that the control panel will be unresponsive for 3 to 4 hours before she can use the oven again when this happens. She also stated that when she runs the unit up to 400? on both ovens and turn down the light, sometimes the unit will shut off as well. I checked voltage and polarity and found proper voltage and polarity. Did find that the unit was on its own designated breaker. I tested the unit and diagnostics and could not get any component to fail. I called Whirlpool techline and spoke to Rob SR# 7737300365. Based on everything that I told him, he advised that there were two issues. He stated that one of them is the user interface because the software on it had been updated on those user interfaces, and that that would be what is causing part of the problem. He also stated that the steam coming up and over the user interface is a clear indicator that, theres too much moisture content in the upper oven and advised me to tell the customer that they will need to cover any high moisture foods that they cook in the upper oven. He stated that with as much steam was going over the user interface, that it it into the control area, and potentially cause issues with the controls to short circuit. Ordering the user interface in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11598136 (UI)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Kingsland, TX 78639
Gerry C
Job Details: 09/11/2023
WZF34X20DW04 GP arrived on site to inspect freezer not freezing. Upon inspection I found the door was grinding on the hinge possibly preventing the unit from closing and there were gaps between the liner and the cabinet allowing airflow. Raised the door and verified clearance of the hinge and sealed the gaps. Checked for a proper seal. No water connected to the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78749
Andrey
Job Details: 09/11/2023
"Arrived on site to replace previously diagnosed lower harness, replaced harness but motor connector is different, verified model and found that the parts are ordered on a wrong engineering number, will need to replace with control, correct lower harness, shift actuator and motor, office to reschedule ; ordrng 1 W11497303 (Motor) and 1 W11481722 (Actuator) and 1 W11607637 (Control) and 1 W11665967 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Bastrop, TX 78602
Joe Z
Job Details: 09/11/2023
"Arrived on site for no ice production, upon arrival inspected unit and found very little ice in container. Customer states that the ice found has been there for a while and no other ice has been made. Inspected icemaker and there is no water in tray. Cycled power to unit and reset icemaker. Unit harvested correctly and filled with water correctly. Unit is operating correctly. Customer will monitor unit for 24 hours to watch for ice production. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, TX 78617
Matthew
Job Details: 09/11/2023
Arrived onsite to perform tech line recommendations. Flushed system with nitrogen and replaced dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running normally. Amp draw at 1 amp. Pressures are in line. Notified customer to monitor temperature over 24-48 hrs. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78745
Andrey
Job Details: 09/11/2023
"Arrived on site to test unit for not going out of spin cycle, tested unit found motor relay stuck on causing unit to go into spin cycle as soon as you plug it in, replaced control and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Manor, TX 78653
Kimo
Job Details: 09/11/2023
Arrived onsite for a dryer that in not heating. Upon inspection I found that the unit did not have good airflow. And the heating element separated. I replaced the heater and tested the unit and found unit operating as designed. I advised the customer to have a vent cleaning company come out to clean the vents in the home
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78737
Luis
Job Details: 09/11/2023
"Arrived on site. Replaced right side door hinge,stop,bushing and extension assembly tested door operation good door sealing as designed"
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB2
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/11/2023
"Arrived on site for range needing previously diagnosed switchs, receptacles, and burners, as well as a switch screw. Upon arrival reconfirmed failure. Installed parts and tested cooktop. Found all burners working as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Cedar Park, TX 78613
Paul
Job Details: 09/11/2023
Arrived onsite for an ice machine that is completely dead and will not turn on. I found the external drain pump not passing neutral and causing the issue. I replaced the external drain pump and tested the machine. I found the machine powering on and working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
JENN-AIR OVEN
Model JJW3430DS03
Near Marble Falls, TX 78654
Gerry C
Job Details: 09/11/2023
JJW3430DS03 GP arrived on site to inspect oven with malfunctioning ui panel and light turning on by itself. Upon arrival i attempted to place the unit into service mode and immediately discovered that the keys were not functioning properly. Removed and replaced the ui panel and tested. The unit is operating as designed.
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Leander, TX 78641
Maurice R
Job Details: 09/11/2023
Arrived onsite for previously diagnosed parts. Installed the light bar into the vent hood. Tested lights and they turn on high and low.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 09/11/2023
Arrived on site for front right burner to high on low setting. Upon arrival test all burners on unit and indeed right front is too high on low setting. Adjusted front right valve and is now correct . No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78645
Maurice R
Job Details: 09/11/2023
Arrived onsite for previously diagnosed parts. Installed the control panel and tested unit. I heated the unit to 250? the error message never came up.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Manor, TX 78653
Kimo
Job Details: 09/11/2023
"Arrived onsite for a DW that is stuck in normal cycle and wont let you cancel the cycle. Upon arrival and speak with the customer I found that the actual is was the the unit had water in it but they had not used the DW before as they had just moved in. I checked that there was no leaks and that there was no water left in the unit and found none, I ran the unit several times and found that the unit ran fine ever time."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Maxwell, TX 78656
Andrew
Job Details: 09/11/2023
Arrived on site to test unit for not starting wash cycles. Customer stated he tried cancelling work order as unit is currently working properly. Was allowed to test unit and found no stored error codes. Visually inspected connections and found hot valve not connected. Secured connection and unit working as designed. No leaks detected. Job complete.
We serviced a
GE DISHWASHER
Model GDT645SYN3FS
Near Georgetown, TX 78633
David Z
Job Details: 09/11/2023
Arrived on site to diagnose dishwasher that had issues with door closing. On arrival customer said the trim was just peeling off and they are going to glue it back on and does not keep repair services. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Austin, TX 78747
Leonardo
Job Details: 09/11/2023
Arrived on site to test unit for burner not staying on all the way. Test unit and found unit working as designed. Advised customer of new regulations for the electrical ranges.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Andrey
Job Details: 09/11/2023
"Arrived on site to test unit for noise, tested unit found a screw stuck in the front seal causing it to periodically get stuck in the drum bearing ceasing drum burning belt, removed screw and replaced belt and pulley from repair kit, tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78724
Matthew
Job Details: 09/11/2023
Arrived onsite for unit not powering on. Upon arrival inspected unit. Found thermal fuse and cuttoff failure. Replaced both. Tested unit and unit is functioning properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/11/2023
Arrived on site to test unit for unit not washing correctly. Found calcium build up advised customer to clean unit with vinegar we will reschedule. Will need to replace sump and motor and heating element. Office to reschedule ; saved tckt