Service History 121 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fischer, TX 78623

Andrew

Job Details: 08/02/2023

"Arrived on site to test unit for little/no ice production. Found in service test 14(door ice box thermistor) temp was 12 degrees, thermal coupler read 13 so temps is correct. In service test 16(door ice maker tray thermistor) temps was reading 38 degrees. Replaced ice maker for faulty thermistor. Ice maker cycled properly and filled as designed. Advised customer to monitor. No leaks detected. Job complete."

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Georgetown, TX 78626

Gerry C

Job Details: 08/02/2023

KCGS950ESS02 Arrived to inspect burner issue. I found the unit required the burner caps and I installed. The unit operated as designed after the caps were installed. I tested the supply with leak test fluid and found no leaks. Operational test good.

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Jarrell, TX 76537

David Z

Job Details: 08/02/2023

Arrived onnsite to install module to resolve error. Replaced module and programmed to model. Verified proper operation. Repair completed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Salado, TX 76571

Tyler

Job Details: 08/02/2023

"Arrived on site for ice machine making a loud noise intermittently. Upon arrival confirmed noise complaint and found rec. pump wasnt fully pumping water up to evap plate and vibrating excessively. Rep,aced recir. Pump and tested unit. Found no leaks and unit working as designed with no noise. Call complete"

We serviced a

WHIRLPOOL VENTHOOD

Model KVWB606DSS3

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/02/2023

Arrived on site to test unit for pieces falling out and loud noise. Found damper fell into motor and causing blower wheel to break and fly out. Spoke with safety and was advised unit would be replaced. Advised customer whirlpool would contact her for further steps. Job complete. SR#7736862717; ordrng 1 W11106377 (Blower) and 1 W10847841 (Damper)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Killeen, TX 76542

Tyler

Job Details: 08/02/2023

"Arrived on site for dishwasher not drying dishes. Upon arrival found no errors in diagnostics. Found proper 120v as well as correct polarity. Found element receiving 120v and Heated wash amp draw 7.3amps, and drying cycle was 4 amps. Owi sensor at 43k at 80 degrees and dropped down according to water temperature change and working as designed. Will need TG to contact techline to report findings. Call complete"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Liberty Hill, TX 78642

Lou

Job Details: 08/02/2023

"Arrived on site so previously diagnosed and ordered parts. Due to the manifold valves being damaged, I removed and replaced the the manifold and found a wire broken on the harness. I removed and replaced the harness and reassembled the unit and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78747

Joe Z

Job Details: 08/02/2023

"Arrived onsite for ice not dispensing. Upon arrival test unit. Auger motor is operating but auger is not turning. Removed ice maker assembly for inspection. Found impeller is moving freely on motor shaft. Cannot remove impeller. replacing motor W11671282, impeller WP63052-2, and divider WPW10309864. Test unit and is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78735

Scott

Job Details: 08/02/2023

Arrived on site to replace valve harness . Sent wrong harness . Reordering harness . Talked to MS set return for 8/4 . ; ordrng 1 W11306946 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78702

Kimo

Job Details: 08/02/2023

"Arrived onsite for a refrigerator that is not cooling in either section. Joy inspection I found the fc fan harness damaged (see photos). I am ordering the harness, fan, control and ui as they too may has suffered damage due to the harness grounding out. Office to reschedule. ; ordrng 1 W11559968 (MOTOR-EVAP) and 1 W11581973 (HARNS-WIRE) and 1 W11518204 (CNTRL-ELEC) and 1 W11558182 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Liberty Hill, TX 78642

Lou

Job Details: 08/02/2023

"Arrived on site to inspect double wall oven lower oven not heating. Upon further inspection, the customer advised they performed a cleaning cycle on the lower oven and afterwards the unit failed to heat. Using my multimeter, I tested temps in the lower oven and found the unit does not heat on bake or broil. The upper oven was warm as the customer had just used it. I pulled the unit out and tested the thermostat and found it open. I removed and replaced the thermostat and tested voltage to the bake element and found the element not getting voltage. I removed and replaced the lower oven control and retested and unit is operating as designed. Job completed."

We serviced a

KITCHENAID OVEN

Model KOSE500EBS20

Near Georgetown, TX 78626

Gerry C

Job Details: 08/02/2023

"KOSE500EBS20 Arrived to inspect door close issue. I found the unit was not mounted and the cabinet will require modification to accept the oven correctly. The lower front vent, inner and outer trim was not mounted and will be required after the installation is corrected."

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Leander, TX 78645

Maurice R

Job Details: 08/02/2023

Arrived onsite for previously diagnosed parts. Installed the new fan blade and motor. Testing unit to 425? to see if the noise returns. The unit was at 425? for 15 minutes and the noise never came back. The unit is operating as designed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Temple, TX 76504

Jonathan M

Job Details: 08/02/2023

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. The customer advised that ever since the last repair, the dryer has been extremely hard to turn the knob and finally stopped working all together. Checked the knob itself and found no issues with the current knob. Did find an issue with a timer them being completely worn down. Replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

JENN-AIR RANGE

Model JDRP648HL01

Near Dripping Springs, TX 78620

Kevin

Job Details: 08/02/2023

Arrived on site and found right hand oven is on and heating and cooling fans are running. Homeowner says they have experienced oven not turning off when left dial is moved from bake to off. Spoke with Techline and they said start button still has to be pressed to confirm. Off its still considered a cycle change and has to be confirmed. Job complete 7737003989

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Austin, TX 78735

Scott

Job Details: 08/02/2023

Arrived on site for no power to dishwasher. Found short on conrtol and well as finding short in power cord . Replaced conrtol and advised maintenance to replaced cord . No water leaks detected at this time. Job complete

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/02/2023

"Arrived on site to test LF and RF burners for not igniting. Found orifices were swapped, swapped orifices from simmer to main burner. Unit now working as designed. Advised customer on initial burn off and connecting unit to WiFi. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78732

Paul

Job Details: 08/02/2023

Arrived onsite for a refrigerator that is not cooling properly in the RC. The customer stated the unit is getting to cold now. She stated product froze in the RC and frost is building up on product in the FC and stuff thaws out in the FC then refreezes. I tested temps when the compressor turned off and had 37degrees in the RC and 0 degrees in the FC. I explained to the customer to not push product back past the shelves and against the liner in the RC because it can obstruct air flow and trap cold air causing product to freeze. I also explained to keep the vents clear. I found the freezer door closures not closing the door correctly causing a frost issue in the FC. The brackets will need to be replaced. Ordering W11241580 bracket left and W11241268 bracket right. RS for Thu 8/10.; ordrng 1 W11241580 (Bracket Left) and 1 W11241268 (W11241268)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Marion, TX 78124

Andrew

Job Details: 08/02/2023

Arrived on site to replace previously diagnosed. Removed drier and isolated high and low side. Ran nitrogen through system and found low side(cap tube) drier spitting. Removed evap and and found evap was full of refrigerant after charging system with nitrogen. Replaced evap and ran nitrogen through system found same restriction present on low side from cap tube entering drier. Cut 2 off and put new drier. Vacuumed system and found no improvement with frost pattern on evap(nothing beyond top two coils) after 1hr of running. Called Techline and replaced drier again per recommendations. Ran nitrogen and same spitting happening .obvious restriction within cabinet. Advised customer to contact whirlpool as not confident no further repairs would correct issue. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78633

David Z

Job Details: 08/02/2023

Arrived on site to diagnose refrigerator that was not making ordispensing ice. Checked door harness and found broken wire in the door harness. I was able to successfully repair the damaged wire with a solder seal and verified correct operation. Icemaker was turned off and just needed to be enabled. Repair completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78747

Joe Z

Job Details: 08/02/2023

Arrived onsite for SAFTEY burning smell. Upon arrival inspected unit and test unit. Found diode has failed. Contacted SAFTEY and reported finding. SAFTEY team documented and gave Sr# 7736758055 . Need to replace diode. Replaced diode W11256462. Test unit by heating cup of water a couple times. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78724

Joe Z

Job Details: 08/02/2023

Arrived on site for center burner no operating correctly. Upon arrival test all cooktop burners. Found center burner only partially lights. Replaced center burner head. Test unit and operates as designed. Job complete

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/02/2023

Arrived onsite for lights not working on vent hood. On inspection it is the buttons that are not working. I installed a control board in the unit now all the buttons are working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Dripping Springs, TX 78620

Luis

Job Details: 08/02/2023

"Arrived on site for door issues. Diagnosed a defective fresh food door,replaced defective door checked door seal good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78738

Kevin

Job Details: 08/02/2023

"Arrived on site and found upper rack adjusters are broken after replacing them dishwasher is correct and operating properly, job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS

Near Leander, TX 78641

Lou

Job Details: 08/02/2023

"Arrived on site to inspect venthood blower not changing speeds. Upon further inspection, the customer had the breaker for the venthood identified and I turned the power off and removed the control. When I went to replace it with the new part, I found the new part damaged in the box and notified the office (Parts Dept). I installed the damaged part as the old part fell in pieces when I removed it. The customer had left the home before I had finished; therefore, I notified the office to contact the customer to reschedule. I am ordering the control and office to schedule return service. Unit left turned off at the breaker for safety. No one available to sign for receipt.; ordrng 1 W11568738 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, TX 78744

Matthew

Job Details: 08/02/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve . Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor over 48hrs. Job complete"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/02/2023

Arrived on site to test unit for no heat. Customer stated that it would intermittently work. Per service pointer# W11646951 recommend latch/spring kit replacement. Part showing out of stock. Recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11685626 (Latch/spring kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB00

Near Austin, TX 78735

Scott

Job Details: 08/02/2023

"Arrived on site for icing up in freezer section . Found door sagging a bit . Ordering rains and gasket Rails lower ,gasket . Call to set return; ordrng 1 W11625065 (Gasket) and 4 WPW10233777 (Rails)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Waco, TX 76710

Jonathan M

Job Details: 08/02/2023

Arrived on site for a washing machine that is leaking water into the drum on the unit is not in use. Inspected unit in work area. Did confirm customers complaint and found water dripping into the tub on the unit was not running. Replaced the water valve and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Round Rock, TX 78665

Gerry C

Job Details: 08/02/2023

"MVW7232HW0 GP arrived on site to install previously diagnosed,ordered and authorized parts. Removed and replaced the gearcase, rotor, slider and screw. Attempted to test the unit to find no power. Replaced the control board and tried again. Received power and calibrated the unit and ran diagnostic test. Operational test successful. No water leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Killeen, TX 76542

Tyler

Job Details: 08/02/2023

Arrived on site for washer showing f9e1 and not draining. Upon arrival confirmed failure and error stored in diagnostics. After further testing I found no resistance through harness to pump and found harness wires broken from pump. Drain motor ohmed at 20.1ohms directly. Replaced harness then tested unit. Found washer working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waco, TX 76704

Jonathan M

Job Details: 08/02/2023

"Arrived on site for a washing machine. That is making loud noises. Inspected unit and work area. Customer advise that it sounds like the unit is being around during each and every cycle. Around the unit through diagnostics and found no stored error codes. Tested the suspension and found the suspension was good. Ran limit through a diagnostic test and found when the unit was spinning, the drain hose off the back of the unit was banging against the wall and the cabinet. Used a zip tie to secure the drain hose and found the unit completely operational and functional."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Andice, TX 78628

Maurice R

Job Details: 08/02/2023

Arrived onsite for washer making a noise. On inspection found that the cam was lose and the belt was spinning on the pulley. Replaced the cam and belt. Tested the unit in diagnostics mode and the unit had no issues. Sure that the real test will be when the washer is loaded. No water detected during service.

We serviced a

MAYTAG WASHER

Model MVW6200KWO

Near Austin, TX 78754

Vincent

Job Details: 08/02/2023

Arrived on site to install parts ordered. Installed new control and UI and tested. Washer is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78753

Vincent

Job Details: 08/02/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code F8E4. Ran diagnostics and did find that code stored. I ran a diagnostics cycle and unit is operating as designed. Unit had lots of suds while running in diagnostics. I advised the customer to run a cycle with no detergent added and to try and get rid of the suds. No leaks where observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Temple, TX 76502

Jonathan M

Job Details: 08/02/2023

"John site for a washing machine that is not completing cycles. Inspected unit and work area. Ran unit through diagnostics and found an F7E1 (motor unable to reach target rpm) error code. I tested the unit and a high speed spin and heard the motor turning without the basket. Checked underneath the washer and found some thing had punctured the shield, causing the motor to grind and lose the piece that holds the belt. Down the belt and cam completely worn down. Ordering all pertinent parts and I am rescheduling the customer to 8/8. ; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11409708 (Shield) and 1 W11026785 (Motor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Pflugerville, TX 78660

Vincent

Job Details: 08/02/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was the ui not responding. They cycled the power and then they where able to make it start working again. I entered diagnostics and retrieved error codes F6E3 F6E2 F2E1. Im ordering a new UI to fix the issue. Office to schedule when parts have arrived. No leaks where observed during service.; ordrng 1 W11115285 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Waco, TX 76710

Jonathan M

Job Details: 08/02/2023

Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Found water sitting at the bottom of the unit. Checked the drain pump for resistance and found proper resistance at the drain pump. Checked resistance from the control to the drain pump and found open. Went ahead and replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Dripping Springs, TX 78620

Scott

Job Details: 08/01/2023

"Arrived on site for fridge leaking . Found leaking from filter head . Filter wasnt fully inserted in head . Instructed on filter replacement . Customer is still having issues with vibration noise . Ordering sound pads, perma gum , shims ,evap motor . Call to set return ; ordrng 2 Fridgecabnietshimss and 8 Soundpadss and 1 Permagum and 1 W11024089 (Evap fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived on site for previously diagnosed parts. Installed the ice bin chute and the dispenser door. Tested the unit, it dispensed ice and water. Told the customer to call if there was in other issues. No water detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for not cooling, tested unit found both compartments in room temperature, frost on evaporator, removed compressor cover and found compressor running extremely hot, unit has a failed sealed system, will need to replace compressor, access valve, dye drier and potentially evaporator and pre cooler if leaks are found in there ordering all necessary parts for repair office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11644054 (Pre cooler) and 1 W11546692 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

David Z

Job Details: 08/01/2023

Arrived on site to diagnose oven that inspector said was too hot. Performed a calibration on the unit and found it averaging at 343 degrees. Customer did not want to adjust calibration at this time. Advised on proper way to measure temps. Unit working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near New Braunfels, TX 78132

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for noise, tested unit activated all fans and moving parts but could not mimic any noise that the customer was describing, unit is cooling good and no signs of frost buildup, FC ice maker is making a ticking noise when running a harvest cycle and that is how it operates, advised customer to monitor unit and if the noise returns take videos so the issue can be pin pointed, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78704

Joe Z

Job Details: 08/01/2023

"Arrived on site for leaves clothes soaking wet. Upon arrival, ran diagnostics and got error codes F5-E3 unlock failure , F0-E1 old in drum during cleaning cycle,F0-E2 over suds and F5-E2 lock failure. Ran a test cycle and found suds in unit. Inspected dispenser and found lots of detergent residue. Inspected/ test drain and is good and filter is clear and free. Unit is operas as designed. Recommend that customer cleans washer with afresh once a month and to use less detergent. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Joe Z

Job Details: 08/01/2023

Arrived on site for gas smell. Upon arrival inspected area. Supply gas is on. Confirmed with electronic sniffer there is no leaks when unit is not operating. Customer states that cooktop is ok but sometimes notices smell of gas from oven when cooking. Preheat oven to 350. Unit preheats and operates correctly with no unburdened gas detected. Contacted SAFTEY team. Spoke to member about not finding a leak. Sr # 7736955548 . No leaks present at this time job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Taylor, TX 76574

Gerry C

Job Details: 08/01/2023

MVWB765FW0 GP arrived on site to inspect washer making grinding noise and not powering on. Tested spin cycle and the unit was slow to pick up speed. Fast agitate and there was a grinding noise. Checked the gearcase and found oil on gearcase and rotor. Rotor teeth were damaged. Ordering part for return service. Office to schedule return service. ; ordrng 1 W10754161 (Rotor) and 1 PartAutho (Part Autho)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78681

Paul

Job Details: 08/01/2023

Arrived onsite for a washer to replace the previous diagnosed parts. I verified the gear case was leaking oil. I replaced the gear case. I also replace the shift actuator because it was saturated in oil. I replaced the cam for the same reason and the teeth were chewed up. The customer stated the suspension and hub were replaced by another company and I found them both in good condition. I calibrated the machine and ran the auto diagnostics cycle and high speed spin. The machine is working as designed. I lowered the leveling feet all the way then leveled the machine. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78701

Luis

Job Details: 08/01/2023

"Arrived on site for not dispensing ice. Tested ice dispenser motor not rotating,unable to force rotation diagnosed unit will need augermotor; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupling)"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Taylor, TX 76574

Gerry C

Job Details: 08/01/2023

WED92HEFC0 GP arrived on site to inspect dryer not turning on. Inspected the unit and found the thermal fuse had gone out. Replaced it and tested the unit with no change. Checked the voltage on the control board and found the relay had burned out. Replaced the control board and tested the unit. Operational test successful. Cleaned lint that was found during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Taylor, TX 76574

Gerry C

Job Details: 08/01/2023

"WDTA50SAKZ0 GP arrived on site to inspect dishwasher not working and H2O code. Placed unit into diagnostics and found F8E1, F2E1,FAE2 error codes and cleared for testing. Found kinked hose connected to the flow meter from the valve. Unkinked the hose and watched the flow meter spin slower that usual and the unit threw the H2O code. Checked water flow from water line and found it was good. Replaced the valve and tested and the unit operated as designed with no errors. No water leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Canyon Lake, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for not spinning, tested unit found shorted fuse, replaced fuse from truck stock W10909685 and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78724

Vincent

Job Details: 08/01/2023

Arrived on site to install icemaker. Tested and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Clifton, TX 76634

Jonathan M

Job Details: 08/01/2023

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the right hand side refrigerator door and tested the unit. The unit began to seal and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for no ice production and water not dispensing, tested unit found valve activating it no water flow, inspected water line and found water valve is closed, opened valve and all functions returned to normal, unit is functioning as designed job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived onsite for MW making a noise. On inspection could here the issue after 1 minute of cook time. The unit was making a clicking noise, I looked at the diode and it looked like it had gotten over heated a few times by the coloration of the diode. Replaced the diode and told the customer to use it and see if the noise comes back. We ran it for 20 miles and no noise. Informed the customer to call if it comes back."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Jarrell, TX 76537

David Z

Job Details: 08/01/2023

Arrived on site to diagnose washer making a buzzing sound and not running. Tested unit and confirmed buzzing coming from drain pump area. Found drain pump locked up and not spinning. Replaced drain pump and tested. Verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near New Braunfels, TX 78130

Andrew

Job Details: 08/01/2023

Arrived on site and replaced previously diagnosed fill tube. Applied permagum around tube entering cabinet. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near San Marcos, TX 78666

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for water leak, customer stated its intermittent usually on bigger loads, ran full diagnostics and did not find any leak, noticed from one of the customer photos that the washer was way over loaded, customer states that theses are the usual load size they make, advised customer on proper loading procedures, advise customer not to exceed load size more then 50% of basket capacity, possibility that large loads are responsible for the leak customer was experiencing advised customer to monitor and if issues continue to call us back, at this time job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mustang Ridge, TX 78610

Kevin

Job Details: 08/01/2023

Arrived on site and inspected range and found customer is experiencing F1E1 for control board failure. Inspected control board and did not see any issues. A new control board will be needed to correct issue; ordrng 1 W11620481 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Liberty Hill, TX 78642

Lou

Job Details: 08/01/2023

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise theyre hearing is the same loud humming noise as previous attempted repairs. I placed the unit in diagnostics and tested the compressor in test 5. In max speed, the unit began to make a loud humming noise that the customer described and recognized. I pulled the unit out onto my floor protector and removed the back panel to expose the compressor. When I moved the compressor or any of the tubing near the compressor, the humming noise got quieter. I adjusted the tubing and using some zipties, I tied the tubing to where it would hold in place and the humming noise got much quieter. I repositioned some mastic from previous repair as seen in the photo taken in SDQuickpic. Also sealed the drain tube at the back of the unit with manufacturer approved silicone. Placed the unit back in its spot and leveled the unit. Retested and the unit continues to be quiet and is operating as designed to the customers approval. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Belton, TX 76513

Tyler

Job Details: 08/01/2023

"Arrived on site for washer not filling/rinsing cloths properly. Upon arrival found no errors. After further testing I found unit filling as designed but unit wasnt agitating properly or getting soap removed from clothing. Tried replacing control but found the same results. Called techline and reported findings (Dereck sr#7736989268). Rescheduled customer for 08/07/23 to complete repairs. Ordering W11195971 stator, W10754448 clutch, W10734521 slider, W11260238 rotor, W11568984 lower harness; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11568984 (Lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manor, TX 78653

Wesley

Job Details: 08/01/2023

Arrived onsite for failure to produce ice. Found icemaker harvest motor failure. Replaced icemaker. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Austin, TX 78702

Luis

Job Details: 08/01/2023

"Arrived on site. Replaced defective compressor and drier per tech support vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,adjusted unit no odd noise from unit unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Hewitt, TX 76643

Jonathan M

Job Details: 08/01/2023

"Arrived on site for a refrigerator that has a torn gasket. Inspected unit and work area. Confirmed the customers complaint and went to replace the gasket. Found that the gasket was tearing when I was trying to get the gasket on the door, it tore due to issues getting the gasket on the door. I am ordering a new door and nameplate. The office will need return date due to an out of stock and PSP item. ; ordrng 1 LW10912118 (RC door) and 1 W11223753 (Nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Austin, TX 78757

Wesley

Job Details: 08/01/2023

Arrived onsite and found unit is freezing everything in the fridge. 34f at time of service set to 43f. Replaced the thermistor harness and the ui. Programmed properly and advised customer to observe for proper operation. All else checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Kyle, TX 78640

Kevin

Job Details: 08/01/2023

"Arrived on site and replaced lid latch diagnosed by previous technician. After replacement washer will now complete a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL DRYER

Model LER7648PT0

Near Elgin, TX 78621

Matthew

Job Details: 08/01/2023

Arrived onsite for unit not starting. Upon arrival inspected unit. Found failed door switch. Replace switch and tested. Found unit not starting. Can hear timer advancing . Ordering start switch and timer. Office to reschedule and will need AUTHO. ; ordrng 1 WP3398095 (Start switch) and 1 WP3979618 (Timer) and 1 NeedsAUTHO (Needs AUTHO)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/01/2023

"Arrived on site and replaced previously diagnose run cap, belt and cam. Replaced control as a precautionary. Ran diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Manor, TX 78653

Matthew

Job Details: 08/01/2023

Arrived onsite to replace faulty parts. Replaced weak suspension and harness. Also raised legs. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS11

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived onsite for oven not heating properly. On inspection turn the oven on to 350?. The oven only reached 125? in a 10 minutes. I turn the broil on and it only went to 135? in 10 minutes. I pulled unit out installed the control board, when power was restored the ui never turn on. I pulled back out and found that there was no voltage on L1 and L2 had 122vac. I showed the customer what was going on with the unit. The outlet had to moved so the oven would fit. They spliced a out in and mounted it in the right upper corner. They cut L slot for the neutral when they did not did E was no plate to cover the exposed wires in the original outlet. This not a safe way of connecting the oven. Took plenty of pics of the situation. Customer is going to contact the builder to fix the issue."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

Arrived onsite for refrigerator leaking water from icemaker. There is a service bulletin on the icemaker leaking onto the shelf below. On inspection found ice buildup from the icemaker on the shelf below the icemaker. Bulletin says to check the fill tube and if good replace icemaker. The fill tube was good so I replaced the icemaker and called for water. The icemaker filled with water from the service test 45. No more water leaking from the unit.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Georgetown, TX 78628

David Z

Job Details: 08/01/2023

"Arrived on site to diagnose range that was popping breaker. Found breaker was a GFCI. Unit popped breaker on first usage. I tested the unit and it popped the breaker within 30 seconds. When I tried to reset it, the breaker would not reset. Had to wait and disconnect control. Measured Amp and voltages. Amp draw never exceeded 16.3, on a 30 Amp breaker. Voltages and polarity are good, voltage at 122. After resetting the breaker again I was able to get unit to fully preheat in a bake and broil, and breaker stopped tripping. Filled out voltage sheet and advised customer on contacting builder if issue repeats, since all is working properly at this time. Could not get breaker to fail again. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Granger, TX 76530

Gerry C

Job Details: 08/01/2023

WRX986SIHZ00 GP arrived on site to inspect freezer not freezing good enough. FC temp = 2. Customer states they considered canceling service because the freezer started working properly but still wanted to get it checked out. Found the unit in defrost cycle upon arrival. No water leaks observed during service. Warranty applied.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78728

Wesley

Job Details: 08/01/2023

Arrived onsite and found unit operating with blown fuse and burnt filter board. Blew new fuse upon plug in. Ordering interlocks and switches to repair. Returning with fuse and filter board. ; ordrng 1 W10138793 (Fuse) and 1 W11551761 (Interlock lower) and 1 W11551558 (Interlock upper)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Andice, TX 78628

Lou

Job Details: 08/01/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the back lower cover and blower bracket being badly damaged and causing vibration to the unit, I removed and replaced both parts along with the foam insulator and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ4

Near Liberty Hill, TX 78642

Lou

Job Details: 08/01/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the front burner valve knob stem being broken, I removed and replaced the knob and tested, as did the customer, and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HW5

Near San Marcos, TX 78666

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for not operating properly, customer stated that the oven started to spark and smoke came out and would not get any power after it, tested unit found bake element has shorted causing it to break and arc out in the oven, taking out the control as well, will need to replace bake element, control and fuse, called safety to report my findings got authorization to continue with repair sam SR # thats on file ,Ordering parts office to reschedule ; ordrng 1 W11546066 (Control) and 1 WP3196548 (Thermal fuse)"

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Austin, TX 78751

Joe Z

Job Details: 08/01/2023

Arrived on site for not powering on. Upon arrival test polarity and is good. Test panel and is not responding. Removed console to test control. Fascia is receiving correct voltage from control. Need to replace ui panel. Replaced panel W11413567. Test unit and is operating as des. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz07

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

Arrived onsite for previously diagnosed parts. Installed the new fc gasket and made sure that it fit without any air gaps. No air gaps were detected during inspection. Freezer is sealing up now. Had to remove excess foam off the freezer door to make the gasket seal properly. Unit operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Seguin, TX 78155

Andrew

Job Details: 08/01/2023

Arrived on site to test unit for getting too hot. Unable to fully test unit as I had to be out of the home by 4. Rescheduled for 08-08. Recommend 2hrs on return visit. ; ordrng 1 WPW10535778 (Door gasket) and 1 W11025151 (Insulation)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Braunfels, TX 78132

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for no ice production tested unit found RC evaporator completely frozen over and RC evaporator damper is completely frozen over and RC evaporator not defrosting properly, ice maker has a timed ice error but could be related to insufficient cooling in the RC, recommend replacing RC evaporator fan harness and support, user interface, control HV and main control, damper and ice maker, will require 2 hours on next visit, advised customer to defrost unit 24-48 before our next visit office to reschedule ; ordrng 1 W10830278 (Power supply board) and 1 W10843055 (Control) and 1 W10830288 (LED supply board) and 1 W11087438 (Evaporator fan harness) and 1 WPW10389152 (Fan support) and 1 WPW10248595 (Damper control) and 1 W11387386 (User interface) and 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived onsite for dishwasher with no power. On inspection there was power, checked the unit at the terminal block no power. Checked voltage at the outlet no power, went to the breaker box and the was not tripped. I reset the breaker, no change still no power. Informed the customer that the unit has no voltage going to it. Had the customer sign the waiver."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78737

Scott

Job Details: 08/01/2023

"Arrived on site ,replaced ice maker . Did power reset ,ran harvest and fill tests . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Georgetown, TX 78626

David Z

Job Details: 08/01/2023

Arrived on site to diagnose oven that was not heating. Examined unit and found igniter failed ans giving off no heat or glow. Replaced igniter and verified proper function. Repair completed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78727

Wesley

Job Details: 08/01/2023

Arrived onsite and found unit cutoff shorted. Advised customer on having duct cleaned. Replaced cutoff kit. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Andice, TX 78628

David Z

Job Details: 08/01/2023

Arrived on site to diagnose our dishwasher with damage. Found outer door panel only had a bend in it from transport. Replaced outer door panel and verified proper fitment. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Leander, TX 78641

Lou

Job Details: 08/01/2023

"Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that the heater is not working. I placed the unit in diagnostics showing error code F7E1-incoming water temp less than 84 degrees/element. I cleared the code and continued with testing. While testing I placed my multimeter on the black wire at the junction box and tested amp draw to the element and got zero amps. I removed the outer door panel and tested the ohms readings to the element and got an open reading. I am ordering the element and scheduled return service for 08/07/23. No water leaks observed during service.; ordrng 1 W10518394 (Heater)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Austin, TX 78732

Paul

Job Details: 08/01/2023

Arrived onsite for a wall oven with the heater in the microwave hanging down. I found the porcelain support had broken. I was unable to pull the oven out. It will come forward between 2-3 inches and gets stuck. I showed the customer the install instructions and measurements. I also explained the the bottom of the cabinet needs to be solid wood where the entire hole in the cabinet is sealed for proper air flow. The customer is contacting the cabinet guy/installer. Office to RS.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Lakeway, TX 78738

Kevin

Job Details: 08/01/2023

Arrived on site and found noise customer is referring to is valve activation when refilling icemaker. This noise is normal and cant be changed. Documented with techline 7736991677

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78745

Scott

Job Details: 08/01/2023

Arrived on site for washer not draining . Found drain pump harness broken at pump motor . Repaired harness connection with harness sent with prescreened parts . Ran diagnostics. All checked normal. No water leaks detected at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near China Spring, TX 76633

Jonathan M

Job Details: 08/01/2023

Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. Did confirm the customers complain and found an F4 E3 (wash motor not running) error code. Ran the unit through diagnostic testing and found that the wash motor would not re-circulate the water. I replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Manor, TX 78653

Vincent

Job Details: 08/01/2023

"arrived on site for washer, inspected unit and work area. Customers complaint was PF ERROR CODE. Entered diagnostics and only retrieved error code F5E2. Gained access to the control and UI and replaced both. While replacing the control we found the steam vent unhooked from the tub causing rust and maybe moisture in the control. Tested the washer and unit is now operating as designed. No leaks where present at the time of service. Job completed."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near New Braunfels, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for no Ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker and tested it cycled and filled with water, advised customer to monitor and ice production will resume 24-48 job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elgin, TX 78621

Matthew

Job Details: 08/01/2023

Arrived onsite to replace motor and capacitor. Replaced parts and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Clifton, TX 76634

Jonathan M

Job Details: 08/01/2023

Arrived on site for a cooktop. That is not igniting the front left burner. Inspected unit and work area. Removed the cooktop and checked all connections. Found the left front burner igniter barely connected onto the spark module. Connected the fitting and reassembled the unit. Tested the unit and the unit began to work and operate as designed. the customer also requested if there was any way to reduce the burner flame sizes. Used a flat head screwdriver to fix the flame heights of all burners. The unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78758

Paul

Job Details: 08/01/2023

Arrived onsite for a refrigerator making a loud motor grinding noise. The customer had a video of the RC fan making the noise. I explained that the noise was from it hitting ice. When I arrived the unit sounded normal. I ran the fan and it sounded normal. I found the RC average temp showing 37 degrees. The RC max temp was 70 and low temp was 32. I found some ice build up at the drip pan and some styrofoam causing the water to pool up and freeze not allowing it to go down the drain. I removed the styrofoam and the drain is clear. I ran turned the heater on and found it working as designed. I suspect the styrofoam was causing the water to stand in the pan and getting sucked back into the evaporator and fan causing premature ice and frost. The thermistors measured in range. I found no other issues. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78752

Joe Z

Job Details: 08/01/2023

"Arrived on site for not filling. Upon arrival, ran diagnostics and got error code F6-E2 fill valve electrical problem. Removed lower panel to inspect/ test valve. Found harness to valve is not connected. Secured connection and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78702

Luis

Job Details: 08/01/2023

Arrived on site for water leaking. Found fill tube extension not reaching fill cup installed new extension tested icemaker fill passed no leaks.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near Dripping Springs, TX 78620

Scott

Job Details: 08/01/2023

Arrived on site for ice maker not making ice . Found wire on grid cutter broken . Replaced cutter . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete