Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Arrived on site for no cool removed fresh food evaporator cover found some oil residue on evaporator,diagnosed a leak at fresh food evaporator,ordering evaporator and compressor. Job will need 2 hrs and customer will need to remove unit from enclosure before service; ordrng 1 2HRS (2 HRS) and 1 8201675 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 W11116006 (EVAPORATOR ) and 1 W11211387 (COVER) and 1 WPW10143759 (DRIER UV)"
Near Volente, TX 78641
Kayman
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with upper rack that keeps falling. Upon inspection I found the right side upper rack stopper had fallen out causing the rack to fall. I was able to re secure the stopper and could not recreate the failure. I advised the customer to monitor the stopper and if it keeps happening the customer asked if we can have the stoppers sent directly to them. In the event of a call back please send 2 stoppers (WPW10082861). Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite to install previously diagnosed parts. I installed the vent assembly and tested the unit in diagnostics. All tests passed and I could hear the vent fan turn on. No leaks were detected during time if service. Job complete.
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found front left burner hard to ignite. Inspected oven igniter for operation and found cookie sheets had slid back and were grounding igniter harness causing incorrect spark. Instructed customer on best practices for loading storage drawer. Unit will need new burner head and burner cap for front left burner to correct ignition issue; ordrng 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Austin, TX 78759
Luis
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRBR109ESS00 Arrived on site for a damaged freezer door. Removed damaged door installed a new door checked door seal good. Customer already paid in full with office for parts and labor
Near Austin, TX 78736
Luis
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for no cool. Found fresh food evaporator incased in ice,defrosted evaporator,found uv dye on cover and on some fins of evaporator,cleared all ice found no source of leak. Replaced thermistor harness assembly per service pointer secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner housing using clamps and zip ties,secured cover. Ran diagnostics changed defrost setting to basic checked air flow good.; used 1 WPW10277799 (HARNESS) from stock"
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the control panel and found the control dead/no diagnostics light on. I checked voltage at the J5 connector and got 250V. Contacted techline and advised of my findings and was advised to have the wiring inspected because I should only be getting 120V at the J5. Provided file #7728846646. Due to the fact that I could not get the unit positioned to be able to get to the back of the unit to check wiring, I am ordering a CNOTE-2 MAN, main control and timer and office to schedule return service. No water leaks & no lint observed during service. Unit never used.; ordrng 1 CNOTE (2 MAN JOB) and 1 W10854240 (timer) and 1 W11367652 (CONTROL)"
Near Georgetown, TX 78633
Al
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WZF56R16DW00 "Arrived on site and inspected upright freezer not powering on.Confirmed the complaint and found the control not responding to selections. Removed and replaced it, also was told the unit frosted over before the failure, indicating the thermistor was defective, also replaced.Tested the heater and it he’d continuity.Job complete"
Near Austin, TX 78725
Matthew
Job Details: 09/21/2020
DISHWASHER AMANA ADB1400AGB1 Arrived onsite for dishwasher not washing. Put unit in diagnostics and no error codes were found. Ran diagnostics cycle and fully completed with no issues. Customer recalled power outage and reset unit. Notice that the heater was covered with calcium film and filter was clogged. Instructed customer on routine maintenance and the addition of rinse aid. No leaks present at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
WASHER KENMORE 110.2913241 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve leaking, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and tapped sealed system. Found unit has full charge. Recovered and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.6oz 134a and tested operation. Unit tests good. Job complete"
Near Round Rock, TX 78664
Cliff
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure on RC evaporator. This is due to communication failure between controls and thermistors. User interface, main control, and evaporator harness will need to be replaced to complete repairs. Office will need to have job authorized prior to return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W11033168 (harns-wire)"
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found upper fresh food lights and freezer light out. Replaced freezer light from stock and tested. All lights now function properly. Job complete
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
RANGE WHIRLPOOL KSEB900ESS3 Arrived onsite for a oven with a broken door. I found the outer door glass shattered but still in one piece. I took a pic of the door and replaced the outer door. Call complete.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing. Test unit and found unit not getting any water. Found water line turned off to unit. Turned water on test unit and unit test good job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for refrigerator with stuck filter. Upon inspection I found the filter housing door had come off and the white tab that pulls the filter out had come disassembled I also found the filter head tabs broken off and I was unable to reassemble the door to reattach to the filter housing. Unit will need new filter housing for repair. I replaced the filter housing and did not detect any leaks during time of service. Job complete.
Near Austin, TX 78702
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived onsite for unit not cooling. Tested unit. Found a lot of water inside the freezer, took pic and let landlord know of issue of the water. Found that arm on the ice maker had come off with the funnel for the water to the ice maker. Also fan in freezer not coming on. Order part. Rescheduled with landlord; ordrng 1 4317943 (icemaker) and 1 WPW10464673 (motor-evap)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator lights not working. Inspected unit and work area. Found left pantry drawer not in unit. Installed drawer and tested drawer opening and closing operation. Tested lights and found without drawer in unit drawer switch will stay open and cause lights to time out. Tighten freezer, right deli drawer and left RC door handles. Performed diagnostics mode and tested ice maker operation. All tested good, no water leaks detected."
Near Austin, TX 78749
Leonardo
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL KDFE304DSS0 "Arrived on site to test unit for unit not washing, test unit, found ui panel and control shorting out making all lights turn off. ordered ui board, need autho for parts, office to reschedule.; ordrng 1 WPW10537352 (CONTROL PANEL)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to install previous diagnosed part. Powered unit off at switch. Removed failed panel and installed new. Powered unit on and performed diagnostics mode. Monitored test cycle. All tested good, no water leaks detected."
Near Austin, TX 78754
Matthew
Job Details: 09/21/2020
RANGE WHIRLPOOL WFG515S0JS0 "Arrived onsite to replace previously diagnosed parts replaced both hinge receivers, active and passive hinges. After replacement found significant improvement on the door closing. Job complete"
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for unit not cooling the refrigerator looked at unit. Found that a big ice buildup was at the back of the refrigerator. Let customer know to please thaw unit 2 days before servicing. Ordered parts. Rescheduled with customer ; ordrng 1 212643 (sealer-gum) and 1 WPW10248595 (control)
Near Round Rock, TX 78664
Cliff
Job Details: 09/21/2020
DISHWASHER KITCHENAID MDB7749AWB2 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found pump inlet screen clogged. Cleaned pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
David Z
Job Details: 09/21/2020
REFRIGERATOR MAYTAG MFX2571XEM3 "Arrived on site to diagnose refrigerator with an ice sheet on bottom of FC. Found drain was not draining. Unit had some gunk in the duck bill. Removed duck bill and steamed ice, and removed blockage from drain. Retested and unit is draining as designed. C
Near Georgetown, TX 78633
Al
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and inspected ice compartment ice buildup issues.Found the unit full of ice, which 95% of the ice was healthy ice production.I did find frosting underneath the contained due to customer not rinsing the container out weekly.Customer also pointed out the freezer led is out.Ordering the freezer module W10695459 .Needs more work ; ordrng 1 W10695459 (FREEZER LED MODULE )"
Near Kyle, TX 78640
Robert
Job Details: 09/21/2020
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of latch not working. Got latch to work but customer wanted it replaced anyway. After replacement test operation. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=18& RC=68. Removed evap cover and found a small amount of frost built up on the cap tube. Checked compressor and it’s showing .84amps. Also found frost built up on inner FC door at the top consistent with an air leak. Adjusted the door due to a small gap in the FC door gasket at the top right corner. I attempted to place unit in diagnostics and it failed. I removed/replaced the UI ad attempted diagnostics again and it continued to fail. I am ordering a drier, evaporator, FC air tower assembly, fan blade, and another UI control. Office to schedule return service.; ordrng 1 W10836706 (evaporator) and 1 W10916494 (blade-fan) and 1 W11126274 (air-tower) and 1 W11357371 (CONTROL BOX ) and 4 WP489467 (washer)s and 1 WPW10143759 (dryer)"
Near Andice, TX 78628
James
Job Details: 09/21/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived on site and installed new control and control panel. Tested operation and found unit working properly. Used zip tie on drain hose to sucre properly into drain. Unit tests good. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 09/21/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site to test unit for unit not heating, tested unit, getting correct power to terminal block, terminal block is fine no damage, unit works when pulled out away from the wall, when unit pushed back into the wall unit loses power, advised customer there may be a lose wire in wall outlet, job complete."
Near Austin, TX 78727
Scott
Job Details: 09/21/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site for poor drying . Ran air flow check with kit and temp check . Found air flow restriction . Recommended to office to have exhaust vent cleaned . No lint build up at time of service . Job complete.
Near Round Rock, TX 78681
Paul
Job Details: 09/21/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for a dryer not heating. Mr stated the dryer is heating but it takes multiple cycles to get the clothes dry. I found the flex vent hose crushed not allowing the dryer to vent. I straightened the hose out and tested the dryer. The dryer is working as designed. Call complete.
Near Austin, TX 78727
Scott
Job Details: 09/21/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for no cold water . Found water lines reversed on valve . Corrected water supply lines . All checked normal . No water leaks detected at time of service. Job complete .
Near Buda, TX 78610
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of icemaker not working properly. Found at end of harvest arm not dropping down fully. Replaced icemaker and test. No leaks detected at time of service.
Near Kyle, TX 78640
Robert
Job Details: 09/21/2020
WASHER MAYTAG MVWB765FW3 Arrived on job for complaints of lf code. Removed hoses and found debris in line cleaned and reconnected. Tested unit. No leaks detected at time of service
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
OVEN MAYTAG MGR8670WW Arrived onsite for unit not heating up to temperature. Tested unit. Found that bake element was not working. Replaced bake element. Tested unit. Unit test good. No issues at this time. Job complete
Near Salado, TX 76571
Al
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site and inspected dishwasher not washing properly.Confirmed the complaint and found the the plug to the dispenser was not connected properly.Corrected the issue and unit tested as designed.No leaks.Job complete
Near Kyle, TX 78640
Jacob
Job Details: 09/21/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived onsite for unit still leaking water in refrigerator. looked at unit. Found that unit is still leaking in the refrigerator. Did not have valve to replace part. Ordered part. Rescheduled with customer.; ordrng 1 W11312191 (valve)
Near Lockhart, TX 78644
Richard
Job Details: 09/21/2020
WASHER MAYTAG MVW6230HW0
Near Round Rock, TX 78665
Cliff
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher with a damaged panel. Found front panel scratched in several places. Replaced front panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78750
David Z
Job Details: 09/21/2020
COOKTOP KITCHENAID KICU509XSS Arrived on site to follow up on induction cooktop throwing error F47 code. Code is for bad module / display. Replaced module as parts warranty and retested. Unit is now operating as designed. Found no damaged wiring or other evidence of issue. Advised if issue persists we would need to replace the display board as well. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to inspect dishwasher for not opening correctly, replaced track and adjuster, no issues found with new slides. Complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. I found the valve, drain pump, dispenser, element all operating properly. The motor failed to operate. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/21/2020
WASHER AMANA NTW4516FW3 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found main pulley nut loose. Tightened not properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
Jimmy J.
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for CSI MW door wont close properly. Found that when door was closed that it was not applying enough pressure to the right side switch to turn off the light. Removed faulty door and replaced with new door. Light shuts off every time when it’s closed now. Job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 "Arrived on site to install previously diagnosed and ordered part. Due to,the sump/motor assembly failing, I removed and replaced the assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Robert
Job Details: 09/21/2020
WASHER MAYTAG MVWC415EW1 Arrived on job for complaints of noise. Unable to duplicate error.
Near Austin, TX 78731
Luis
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for cooling complaint. Per description of on going issues diagnosed a a defective main control. Replaced main control,ran diagnostics all test passed. ; used 1 WPW10675033 (CONTROL) from stock"
Near Austin, TX 78752
David S
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for fridge freezing in the fresh food section. I inspected the unit and work area. I found the diffuser door not closing properly. I replaced the diffuser and the UI control. I spoke to the customer about not blocking the thermistor on the. Idle shelf and to leave space in the back of the shelves to allow for air flow. I replaced the snack drawer. Unit is operating as designed. Job complete no water leaks detected.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site to diagnose a refrigerator that is building ice in the freezer. Found wiring harness for icemaker connection has wires that will not seat properly. Wiring harness will need to be replaced to complete repairs. ; ordrng 1 W10913629 (harns-wire)
Near Austin, TX 78753
Matthew
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator icing on evaporator. Ice accumulation on left side only. Tested unit in diagnostics. Tested thermistor and damper. Tested fans, all passed. Removed evaporator cover, drain pan was partially clogged, removed ice buildup. Used steamer to melt ice on left side of evaporator. Noticed the placement of the thermistor was off so relocated for better sensing. If symptoms persist recommend replacing thermistor and damper. Job complete."
Near Austin, TX 78731
Scott
Job Details: 09/21/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site,replaced door handle . No other issues found . Job complete ."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
OVEN WHIRLPOOL WFG515S0ES0 Arrived onsite for gas range that is not igniting in bake. Customer advised that they had the ignitor replaced recently. Upon inspection I found the bake ignitor not sparking during preheat. I found the connector to the ignitor had come loose and disconnected. I fashioned the connector to make a better connection and reconnected the ignitor. I tested the unit and it ignited as designed. Through out re assembling the flame spreader the racks and door I tested the unit about 5 more times and it ignited as designed every timeJob complete.
Near Austin, TX 78731
Scott
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site for ice dispenser not dispensing . Found harness in door mount not properly installed. Reinstalled connection . All dispenser function are normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78731
Scott
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced both handles . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78750
David Z
Job Details: 09/21/2020
WASHER MAYTAG WTW5640XW3 "Arrived on site to diagnose washer that was stopping when it was supposed to be spinning out clothes. Found error codes for basket speed sensor. Ran unit in dish mode and could hear gearcase grinding. Could feel shaft in gearcase loose as well. Advised we would need a new gearcase and possibly a control as well. PCall complete."
Near Austin, TX 78754
Matthew
Job Details: 09/21/2020
DRYER WHIRLPOOL WED4815EW Arrived onsite for dryer not drying. Tested unit with digital reading and got bad air flow. Tested unit disconnected from the wall and got good air flow reading. Check lent screen and trap but both were clear. External venting is the issue. Recommended maintenance cleaning ventilation duct.
Near Austin, TX 78723
Matthew
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 "Arrived onsite for leaking ice maker. After inspection,found that ice maker tray was cracked causing water to leak into the freezer. Replaced ice maker, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Hays, TX 78610
Leonardo
Job Details: 09/21/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site to replace cooktop, replaced cooktop, unit works correctly, job complete."
Near Round Rock, TX 78664
David Z
Job Details: 09/21/2020
DRYER MAYTAG MGDB835DW3 "Arrived on site to diagnose dryer that was drying inconsistently and several times having to run multiple cycles. Ran error codes and found codes F3E2 for open / shorted moisture sensor, and F4E3 restricted airflow. Found massive hole in vent hose. Moisture sensor testing bad per tech sheet. Customer will get a new vent hose before next visit, ordering electrodes and moisture sensor harness.; ordrng 1 W11161899 (wire) and 2 W11165163 (electrode)s"
Near Pflugerville, TX 78660
David S
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for fridge freezing over in the fresh section. I inspected the unit and work area. I found the rc evap covered in isle, I cleared the ice and found the evaporator lose and the drip pan warped. I found service pointer W11092686E. I am ordering the drip pan, evap cover, and the mounting tabs according to the service pointer.The office will reschedule when we have an eta on the parts ; ordrng 2 W11456069 (CLAMPS)s and 1 W11457241 (DRIP PAN) and 1 WPW10501260 (cover-evap)"
Near Georgetown, TX 78626
Lou
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site to inspect refrigerator ice maker not working. Using my jumper wire, I jumped the IM from points T-H and it failed. I removed the IM from its mounts and found the harness not plugged into the IM. Plugged it in and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Lockhart, TX 78644
Richard
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator not working properly. During testing found that that the Pantry UI is no good causing the issues. There was a lot of water inside pantry UI compartment which damaged the wires pantry door will need to be replaced. Checked voltage at the harness and it’s good. Also found that the freezer door is not sealing properly causing frost build up inside the freezer compartment. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10407216 (gasket-fip) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10815674 (dor-fip ss) and 1 W10815698 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for CSI DW railing and wheel loose, end cap for railing is missing. Once stop (end cap) was installed the railing and wheel was secured and moved freely and as designed. Job completed."
Near Round Rock, TX 78681
Paul
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for a refrigerator leaking water. I found the icemaker water supply tube at the bottom of the FC door not properly seated in the quick disconnect fitting and there was brown masking tape on the end of the line. I removed the tape and seated the line in the fitting. I cycled the icemaker and all is working as designed. Call complete.
Near Buda, TX 78610
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived on job for complaints of not cooling in refrigerator section. Found cover in refrigerator covered in ice. Customer will defrost refrigerator so we have access to evaporator. ;
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
ICE MACHINE WHIRLPOOL MIM1554XRS1 "Arrived on site for no ice. Found burned harness on grid cutter,ran unit through diagnostics all test passed,powered unit on through a normal cycle grid cutter not heating diagnosed a defective grid cutter installed a new grid cutter,grid cutter heating correctly.
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site and tested operation. Found ice maker bail arm not locked into ice maker and just hanging down. Locked bail arm in place properly and found ice maker on/off switch was in the off position. Turned ice maker on and tested operation. Ice maker now operating properly. Customer also has odor in fresh food section that has not gone away. Unit does not have carbon filters. Recommended customer use arm&hammer baking soda odor box to clear odors from unit. Job complete
Near Round Rock, TX 78664
Cliff
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Found weak circulation motor.
Near Buda, TX 78610
Robert
Job Details: 09/21/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of leaks. Ran test cycle and not leaking. Customer said they had it on clean cycle at time of leaking. Ran clean cycle and with additional water unit leaks. Will need to replace tub. Will need two man two hours.; ordrng 1 W11287253 (TUB) and 4 W11316766 (DAMPER )s
Near Austin, TX 78759
Scott
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL KUDS01DJSS0 "Arrived on site for no water thru spray arms . Found wash motor has failed . Replaced sump and motor . Ran diagnostics all checked normal and no water leaks detected at time of service. Job complete ."
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the fan not working. I found proper voltage to the motor and it wouldn’t run. I replaced the fan motor and tested. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David Z
Job Details: 09/21/2020
FREEZER AMANA AQC0902GRW00 Arrived on site to install new freezer lid. Installed lid and retested. All is working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display. Upon further inspection, the customer advised that they were baking and the unit display began to change settings, and the timer began to countdown even though it wasn’t used. I placed the unit in diagnostics showing error code F6R4. Cleared the code and following the each sheet, I removed and replaced the main ACU and console. Tested the unit and it is operating as designed. I recommended that the customer connect the unit to WiFi and provided them with the model, serial, & SAID#, along with the Whirlpool WiFi Connect team number. Job completed"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on site for refrigerator not cooling, not making ice and UI LED lights fading out. Inspected unit and work area. Found ice buildup on evaporator. Cycled ice maker and monitored cycle. Found working but not freezing to make ice. Performed diagnostics mode and tested defrost sensor and found closed. Forced defrost cycle and checked amp draw at control, found drawing 3.7 within range. Found faulty control. Found UI will need to be replace to correct LED lighting. ; ordrng 1 242058232 (user interface) and 1 5304497976 (board-main power)"
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for ice issues. Found small ice build up under ice bin,ran diagnostics good air flow from ice box fan,ran error test no errors,ran harvest test passed,ran fill test passed. Changed defrost setting g to basic,advised customer to keep ice bin half full to allow icemaker to consistently make ice and have good air flow"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor running very hot and no frost pattern, amp draw was high. Ordering sealed system repair. Office to reschedule ; ordrng 1 W10863696 (FRIDGE EVAP) and 1 W10913906 (AACCESS) and 1 W11032200 (FREEZER EVAP) and 1 W11107278 (COMPRESSOR ) and 1 Wpw10143759 (UV)"
Near Austin, TX 78730
Scott
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site ,replaced evap cover fresh food . All checked normal . No water leaks detected at time of service.Job complete"
Near Austin, TX 78750
David Z
Job Details: 09/21/2020
OVEN KITCHENAID KEMC308KSS03 "Arrived on site to diagnose microwave oven combo unit with microwave door that falls down. Found broken torsion spring in door. Also notified customer that the plastic frame was cracked, customer had a prior repair done before. Replaced torsion springs and retested. All is working as designed. Call complete.
Near Austin, TX 78758
Luis
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for a defective compressor. Replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Buda, TX 78610
Leonardo
Job Details: 09/21/2020
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for unit giving f3 error code open sensor. Replaced sensor test unit and found control board not turning to bake when turning oven on. Replaced control board test unit and unit test good job complete. Oven heating correctly.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/21/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer leaking water in front of unit. Inspected unit and work area. Found tear in door bellow. Performed diagnostics mode and checked fault codes. Found fault F0-E2 over suds and F0-E5 off balance load. Removed damaged door bellow and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Austin, TX 78757
David S
Job Details: 09/21/2020
DISHWASHER IKEA IUD7070DS3 "Arrived on site for dishwasher not cleaning the dishes properly. I inspected the unit and found the front stainless steel panel with rust spots, see so quick pic. I inspected the filter and found it, full of food debris. I cleaned the filter and plastic mesh. I put the unit through a diagnostics cycle and found fault code for heater failure. I found the heating element failed. I replaced the heating element. I ran the unit through a diagnostics cycle and the unit operated as designed. I am ordering front panel to complete the repair. The office will reschedule when we have an eta on the panel. Job complete. No water leaks detected.; ordrng 1 W10671878 (panel)"
Near Buda, TX 78610
Robert
Job Details: 09/21/2020
WASHER MAYTAG MVWX655DW0 Arrived on job to replace basket. After replacement test operation and ran calibration. No leaks detected at time of service.
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator with lights out in the RC and FC. I found the FC light defective due to the black wire at the module had been pinched and partially cut during the assembly process. I replaced the FC module and tested the unit. All the lights are working as designed. Call complete.
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer that’s not getting any hot water. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I talked with the customer and we ran the normal cycle with the temp setting on warm and the unit worked as designed. We ran the deep water wash cycle withe the temp set on hot and the unit worked as designed. I explained to the customer that the main control doesn’t not automatically run a certain temperature and the temperature selection knob still needs to be set for the desired temperature they want.
Near Austin, TX 78732
Brandon
Job Details: 09/21/2020
OVEN KITCHENAID KEBS107SSS00 "Arrived on site for customer complaint of unit not heating after self clean, using service pointer S16122, I replaced all failed parts, unit tested good."
Near , TX 76550
Tyler
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site for microwave led’s & ui not fully functioning. Upon arrival I found display control had a few built in lights not lit. I also found that the most of the touch pad response of the ui was not giving any indication of functionality. I tested voltage power from ACU to both display and ui controls and power was stable. I then replaced both ui and display controls and was then able to run a diagnostics and check for any further issues. Unit showed no codes and after running a cup of water for a minute I found the unit was fully functioning as designed. Call complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR KENMORE 253.4451961 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found error EF in display. Gained access to evaporator and found no frost pattern and evaporator fan was not running. Gained access to control and tested voltage to control and found within range. Tested output voltage from control and found not sending voltage. Found failed control. ; ordrng 1 241509402 (motor) and 1 241511101 (main power board(s)
Near Austin, TX 78748
Robert
Job Details: 09/21/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on job to replace drawer. After replacement test operation. No leaks detected at time of service.
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived onsite to replace parts ordered by previous tech. Replaced UI panel and water valve. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 09/21/2020
RANGE WHIRLPOOL RF114PXSB3 "Arrived on site to test unit for burners getting to hot, test unit found FL and BR burner heating to high when on low, replaced infinite switches for FL and BR burners, test unit, unit working correctly, job complete."
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for water leaking. Found water dripping from back corner,removed compressor cover,found moisture on suction line and leaking onto bottom of unit and leaking onto floor,called tech support per speech support placed mastics around suction line. No frost build up on suction line and after a few minutes moisture is gone from suction line. Found both doors with rust ordering new door. ; ordrng 1 13107554SQ (DOOR FF) and 1 13109217SQ (FREEZER DOOR) and 1 W11223753 (NAMEPLATE ) and 1 WP12246610 (PLUG), used 2 4318168 (SEALER) from stock"
Near Round Rock, TX 78681
Paul
Job Details: 09/21/2020
WASHER MAYTAG MVWC565FW2 "Arrived onsite for a washer that’s not draining, not getting the clothes clean and the detergent isn’t getting removed, and the water level doesn’t seam correct. I checked the washer for stored error codes and found none. I ran the auto diagnostics test finding the unit completing the cycle and working as designed. Ms stated the unit does not have a drain problem. I explained to the customer that the washer was working as designed. I went over loading and temperature selection on the newer machines. I advised the customer to use liquid detergent instead of powder detergent. I advised her to not use the normal cycle and use the other selections because they will use more water. I called techline and spoke with JK SR# 7728845945 and gave him my findings. JK documented all the findings. Call complete."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for oven not reaching desired temp. Ran three averages for high and low temp on upper and lower ovens. No calibration needed. Left note on Appliance Express pamphlet referring homeowner to read through USER INSTRUCTIONS pg 10 under Oven Temp Offset Control to understand the oven(s) never keep a constant temp but instead fluctuates to try and keep a constant temp. Oven Calibration completed.
Near Round Rock, TX 78665
Cliff
Job Details: 09/21/2020
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site to diagnose a dryer that is not heating. Tested all parts and components and found no failures with dryer at this time, but dryer only receiving half power from wall outlet. Homeowner will need electrician to correct voltage issue to complete repairs."
Near Austin, TX 78738
Brandon
Job Details: 09/21/2020
WASHER LG WT5101HV "Arrived on site to replace tub ring, new tub ring had plenty of clearance from inner tub, unit tested good."
Near Georgetown, TX 78633
Al
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site and inspected oven combo range not heating properly.Confirmed the complaint and found the oven sensor defective.Removed and replaced it and unit tested as designed.Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/21/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit not draining, found debris passed the filter and into pump, need wash plate, filter and pump. Ordering parts. ; ordrng 1 W10597575 (filter) and 1 W10834890 (washplate)"
Near Kyle, TX 78640
Richard
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite for the refrigerator not cooling. During testing found that the compressor was ok. Replaced filter dryer and installed access tube, charge with Freon. Refrigerator tested good and good frost pattern on evaporator. Complete"
Near San Marcos, TX 78666
Noah D
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for loud operation, upon inspection found the motor humming loudly,replaced motor and noise subsided. Job complete"