"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not operating, ordering pump. Office to reschedule ; ordrng 1 W10917114 (PUMP )"

"Arrived on site and inspected dishwasher not starting.Confirmed the complaint and inspected the unit and found no deficiencies in the unit.Unit didnt have the 120 volts needed to run the unit.I checked breaker at the breaker panel and found the breaker was tripped.I had the customer turn it off, then back on and the unit began operating properly.Job complete"

"Arrived on site to inspect fridge for the door moving, upon inspection found the right hinge busted, ordering hinge. Office to reschedule ; ordrng 1 W11409290 (HINGE)"

Arrived onsite for freezing evap and spoke with Leo at techline. We tested the evap thermistor and found it to be out of range. Replaced the thermistor with on hand thermistor #10384183 and defrosted evap. All checks good. Advised customer on repair. Sr# 7730351323; used 1 W10384183 (Thermistor) from stock

Arrived on site for dishwasher needing previously diagnosed drain pump. After installing the necessary part I was able to reassemble the dishwasher I then ran a manual test on normal wash and verify that it was filling agitating and draining in that order as designed and there was no evidence or signs of any leaking of any kind I informed the customer that the unit is ready for use. Call complete

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised that the sound that they were hearing was kind of a banging sound as it was spinning. They advised that after a few minutes, it completely stopped and left the clothes saturated in the unit. I asked what kind of clothes they were washing and they advised they were washing several towels. Placed unit in service diagnostics and found an F0E5 (off balance load) error code. Tested the unit in a high speed manual spin for two minutes and the unit ran as designed. Ran an auto test in the unit ran as designed. The customer had did advise that in the last week they’ve washed five loads and none of them have had the same issue. I advised that their issue was probably with the loading issue and that if they have further problems, to run a lighter load to see if it’s doing the same thing to ensure it is a problem with the unit. The unit is working as designed. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase and motor and tested unit. Unit is now working as designed. Call complete.

Arrived on site to install previously ordered parts.Removed and replaced the motor and capacitor.Tested the unit and unit didnt drain.Unit will require the drain pump W10876600 to complete repair.D; O-emld tckt

"Arrived on site and inspected leaking dishwasher.Ran diagnostics and found no leaks from underneath the unit, but I did discover the defective dispenser was missing several screws and water was leaking from where the missing dispenser screws were missing.Received a dispenser, which I installed and found the connections to the SUB part didnt match the connections from the unit.Contacted SR in parts and advised of my findings.Unit is 16 years old and parts are being researched.Office to order and reschedule the unit for return services due to part availability.Newly installed dispenser was left inside the unit until SUB part can be located.Old part was severely damaged and agedNeeds more work ; O-emld tckt"

Arrived onsite and was able to replicate standing leak from valve housing leaking into cabinet. Ordering valve to repair. All else checks good. ; ordrng 1 W11038689 (Valve)

"Arrived on site and inspected side by side refrigerator not running.Confirmed the complaint and removed and replaced the ff and fz thermostats, evaporator motor and start device and the unit still didnt function.The unit will require the ADC board p.; ordrng 1 241508001 (Control defrost adaptive timer PC board)"

Arrived on site for refrigerator needing a previously diagnosed sealed system repair. Upon arrival I was able to reconfirm that the unit did still have a salt system issue and after recovering the Freon I was able to install a new compressor access coupler and UV dryer. I then pull a vacuum on the unit after the repair for 15 minutes and after that I waited another 10 minutes to ensure that they were no leaks food in the sealed system itself after that I charge the unit was 4.6 ounces of r134a. Finally I let the unit run for 20 minutes solid to ensure that the seal system was pumping the Freon through the system as it needed to towards the end of the repair I was able to confirm after 20 minutes of runtime that the pressures stabilized at zero on the low side and 125 on the high side even. At this time there are no signs of refrigerant leaking or any other hardware or software failures in the unit. I inform the customer to give the unit 24 hours to fully stabilize the temperatures before putting any food in. Call complete

"Arrived on site and inspected upright freezer with cooling issues.Checked temperature and unit was 23 degrees.Accessed the evaporator and found it frosted and tested defrost heater and it was working.Evaporator fan was working.Determined the Control box and thermistor were both defective, not allowing the unit to cool and defrost as needed to preform its designed duties. Customer advised the unit would take approximately 24 hours to reach optimal temperatures.Job Complete.Email Confirmed"

"Arrived onsite and verified gearcase failure, even with the splutch engaged properly the unit spin only the agitator. There is some oil leak present. Also a water leak seems to come from a crack in the valve. Ordering valve and washplate and returning with gearcase parts. Washplate is seized and attempt to remove resulted in broken cap housing. Office to reschedule. ; ordrng 1 W10752283 (Washplate)"

"Arrived on site and to retrieve the model and serial number for the GE cooktop front right burner issues.The 12 and 9 burners work on high, but the 6 selection doesnt even turn on.Ordering the 12 radiant burner for the repair. SW to research for any additional parts needed to complete the repair.Office to schedule return services due to part availability.Needs more work ; ordrng 1 WB30T10126 (12” Radiant Surface Element F/R)"

Arrived on site for washing machine that customer stated on arrival was not making any squealing noises but instead was spinning too hard in the final spin cycle. Upon arrival I enter diagnostics but there are no error codes indicating any hardware or software failures of any kind including no error codes showing that there was an off-balance load at all. I ended up running a diagnostic test cycle but could not find anything out of the unit when it went to spam I think called whirlpool techline and spoke with Kathy Sr# 7730349413 instructed me that the best way to test them here would be to run a rinse and spin cycle with a load of clothes

Arrived on site for dishwasher not functioning properly after previous repairs. Upon arrival I found in diagnostics that there was no error codes at all and unit ran through a full diagnostics with all equipment running as designed. Unit filled agitated drained and dried as it was intended. I called whirlpool techline and was instructed based on available information to not replace anything and to explain to customer the energy efficiency of the unit and its operations.

"Arrived on site to inspect fridge for not cooling, upon inspection found the freezer evap a large block of ice, another company replacing harness, customer accepted. Replaced control and instructed customer to defrost. Complete"

"Arrived on site to test unit for noise. Found small piece of duct floating around causing noise. Removed duct and adjusted wheel, inspected blower wheel for damage, all tested good. Unit is now operating as designed. Job complete."

Arrived on site to replace glass for cooktop. Bezels were not sent with new top and are required to prevent spills from shorting infinite switches. .; ordrng 6 W10853046 (Bezel)s

"Arrived on site to test unit for leak from dispenser area after last visit and water has been off since. Turned water on and ran diagnostics on ice maker, general valve test, door ice maker valve test. All tested good. Found pressure was 50psi from wall. Ran continuity on each wire from door harness twice and found harness good. Found Valve in RC compartment was weeping. Replaced valve and weeping stopped. Called techline with findings and recommended replacing UI and dispenser control if leak continues. No leaks currently. Job complete. ——————SR#7730353017"

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install diagnosed parts to resolve non functioning oven. Replaced DSi board and retried. Bake element came on fine, broil clicked and didnt ignite. Moved broil igniter closer to manifold and retried. Broil lighted after. All is working as designed. Call complete."

Arrived onsite and repaired blown fuse symptom by replacing fuse. Checked switches and function with testable fuse and then replaced fuse finding all working as designed.

Arrived onsite for unit not powering on. Tested unit. Unit would not power on. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for microwave blowing fuse. Upon arrival I confirmed there was a blown 20amp fuse, I found the door hinges bent causing door not to activate the switches properly and causing fuse to trip during heating and high voltage usage.

Arrived onsite for unit leaking water. Put unit in quick wash. When filling for a second time. The dispenser started to leak. Was not sent with dispenser. Need to return with part. Office to reschedule.

"Arrived on site to test unit for ice in FC. Drain clogged causing water to build up and freeze. Cleared drain of foam, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site for dishwasher with a visibly broken part. Upon further inspection I found the pivot clip on the upper rack fallen off. I reinstalled the clip and the unit is now working as designed. I also found the customer using to much soap with a water softener and no rinse aid. I advised the customer on proper soap usage via user care guide. Call complete.

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement all power has returned to ice machine and it is now cycling. Ice machine require 48 hours to build up enough ice production, Job complete"

Arrived onsite for microwave not powering on. Upon inspection found failed Cavity thermostat . Will need to order and replace. Office to reschedule.; ordrng 1 W10269232 (thermostat)

Arrived onsite for microwave hood light not shutting off. Upon inspection found faulty control board sending constant voltage to light. Replaced control. Tested unit and unit is functioning properly. Job complete

Arrived on site to install the new MW. Upon further inspection I found the old unit had packaging material left on the console and was causing the bubbles on the UI. T

"Arrived on site for Leaking - Top Load Washer. Found oil and water saturating the shield pulley cover. No water leaks detected while in diagnostics. Ordering new gear case, pulley shield, cam, actuator, belt, and capacitor to complete the repair. Customer was not using the washer prior to our arrival and I advised continuing not to use it until we return to repair it. ; ordrng 1 W11423758 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam splutch) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11409708 (Shield cover)"

Arrived on site for dryer tumbling but no heat . Tested voltage at outlet . Found one of the legs was dropping . Rests breaker still dropping voltage . Recommended changing breaker of outlet . No lint build up at time of service.

"Arrived on site. Installed updated fill tube fitting,turned water source on,ran icemaker through a cycle water filled icemaker,checked water connections and icemaker no leaks. Left defective fill tube fitting with customer."

Arrived on site for washer not filling with water.

"Arrived on site to diagnose cooktop that was leaking gas. Customer had gas turned off on arrival. Ran gas and burners and found all operating normal. Customer said gas leaks were found at connecting supply and resolved before, but may still be leaking. Customer said after a couple hours they can kind of track smell to center knobs, but also have the smell when drawer is opened. Ordering gas leak detector (see chase), and remaining center tubing. Customer has to have contractor cut through caulking so I can access the unit. Rescheduled for 3/31. ; ordrng 1 W11339377 (Tubing) and 1 GasLeakTester (See Chase!!!)"

Arrived on job for complaints of noise. Found the washplate inner splines damaged. Will need washplate to correct. ; ordrng 1 W10902814 (washplate)

"upon inspection found the unit with a large calcium spot under cab, tested unit with all tubes exposed through a full cycle and drained, no leaks found. Instructed customer to watch for issues. Complete"

Arrived on site to install previous diagnose part. I gained access to sump and motor assembly. I replaced the assembly with new. I tested the unit and found it working as designed.

"Arrived on site and inspected range and found cooktop glass surface is cracked, disassembled range and replaced cooktop surface. After replacement confirmed elements are still working properly, job complete"

Arrived on site for dryer needing a previously diagnosed baron kid assembly. Upon arrival I was able to reassess the previously diagnosed parts and found that the bearing kit was indeed need it but the idler pulley was also starting to fall off the shaft . After getting approval and making the repair to both of the parts I was able to reassembled and tested unit and verify that everything is fully functioning as designed with no more squealing or odd noises coming from the dryer. Call complete

"Arrived on site for dishwasher not functioning properly, upon arrival I entered diagnostics and found f6e4, f6e6, f6e7, and f4e3, durin* diagnostics I found inlet valve wasnt allowing enough water in during fill cycles, the sump assembly wasnt running with proper voltage, units float switch was also functioning but main control wasnt detecting its activation. The heating element is rusting. Unit also has a dent on front of door, the door gasket isnt sealing around the door well enough.

Arrived onsite for range calibration. Upon inspection found unit cycling approximately 20 degrees below range. Calibrated unit and unit is now cycling at 358 degrees when set to 350.Job complete

"Arrived on site for cooktop not turning on. Upon arrival the customer stated that they had one burner that would intermittently not turn on and the knob would not turn very well. After further inspection I found the knob was actually worn and not allowing the burner to turn. It will sometimes catch it and turn it on, but not allowing it to turn off. The knob needs replacing due to not allowing to use the burner and for safety. Ordering knob for cooktop. Office to reschedule.; ordrng 1 W11418244 (Knob)"

"upon inspection found the valve did not open when energized, replaced valve and found no change, adjusted pressure and depressurized hose. Checked drain pump for functions and found no issues through 2 full drains.

Arrived on site to install previously diagnosed parts. Removed ice maker and installed new ice maker. Old ice maker had a tray full of ice ready to harvest. Water is being called to ice maker as designed. No leaks detected. Job completed.

"Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. He unit is working as designed and no leaks were detected. I heard a loud screech right as the unit went into high spin which sounded like the belt slipping. I removed and re installed the belt, I tested again and the unit is no longer screeching. Job complete."

Arrived onsite to install previously diagnosed parts. I installed the magnetron and wave guide covers. I tested the unit and it is working as designed at this time. I found the unit had never been connected to WiFi I attempted to connect the unit but it was having trouble syncing with their app on their phone. I left the WiFi connected teams phone number. Job complete.

"Arrived on site for Not Cooling - Refrigerator Section - Refrigerator. Ran diagnostics and tested dampener, compressor, baffles, and ice box fan. All tested good. Checked frost pattern and it was good. Main control is not getting proper voltage. Removed control and installed new control. Fridge running as designed. Job completed."

"Arrived on site for noise complaint. Found harness interfering with fan blade,adjusted harness noise no longer present"

"Arrived on site to test unit for LR burner not igniting. Found spark igniter was not connected. Secured connection, tested unit, unit works good. No leaks detected. Left key with mother. Customer said it was ok to leave key with her. Job complete."

Arrived on site for a microwave that was tripping the breaker one the start button was pressed. Inspected unit and work area. Removed control panel and tested switches. Found the monitor switch not making and breaking. Replaced monitor switch and tested unit. Unit is not working as designed. Call complete.

Arrived on site for a refrigerator that won?t stop making ice and ends up clumping ice in the back. Inspected unit at work area. The customer advised that if they turn the icemaker off and dump out the ice that he seems to make ice fine for a while but eventually it?ll overfill and cause issues. Confirmed customers complaint and found the arm bar missing from the icemaker potentially causing her issue. Inserted arm bar and tested unit. The unit was cycling and is working as designed. Call complete.

"Arrived onsite to replace previously diagnosed parts. Replaced UI, evaporator fan motor and RC evaporator shims. Tested unit and unit unit is functioning properly. Rails are functioning properly. Job complete."

"Arrived on site for customer complaint of unit beeping at end of cycle and not completing cycle, found error codes F9E1 and F10E2 in diagnostic mode. Found failed drain pump and failed vent motor. Ordering drain pump and vent motor as well as gasket for vent. ; ordrng 1 W11416460 (Vent motor) and 1 Cnote (Office to reschedule) and 1 W11184028 (Gasket) and 1 W11035709 (Drain pump)"

"Arrived on site And found customers experiencing every fourth or fifth load not completing. Customer is only using timed dry, dryer is heating properly and airflow measures good. Spoke with SW and timer can be only possibility, inspected timer dryer has only been run for five minutes and timer is already 90?. Replaced it, job complete"

"Arrived on site and inspected dishwasher ordrng 1 W10805015 (Wash motor)"

Arrived onsite to install previously diagnosed parts. I replaced the lower rack roller wheels as needed. Job complete. No leaks detected.

Arrived on site to diagnose a refrigerator that is building frost in FC. No frost present at time of service indicating door may not have been fully closed at some point. Advised homeowner on findings and no further repairs needed at this time. No water hooked up to unit at time of service.

"Arrived on site to test unit for grinding noise. Found a bunch of pocket change underneath wash plate. Removed change, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to diagnose an ice machine that is not producing ice. Found circulation pump failed and replaced it. All is working properly at this time and no leaks were found at time of service.

"upon inspection found the hot water side of valve had blown off due to pressure, will need to adjust pressure and replace valve. Ordering valve W10869799"

"Arrived on site to replace failed lid lock, after replacing, unit tested good."

Arrived on site for refrigerator randomly not cooling according to the customer. Upon arrival customer had recorded temperatures over a weeks time to help indicate what the temperature is been up and after looking at the recordings I found that every couple days the fridge would spike in temperature is within the freezer section exceeding 15? or more but then later on would eventually cool back down. I did find the defrost thermostat evaporator fan defrost heater compressor and condenser fan all working as designed but I also noticed that the main control would randomly try to reset the defrost mode even though the fridge was not fully cooling. Ended up replacing the main control and reassemble the unit and verify that it is going in a cooling mode and defrost mode as intended with no weird fluctuations inform customer to keep checking the temperatures and recording him for the next 1 to 2 weeks. Call complete

Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer full of frost due to air leak. Advised homeowner on findings and homeowner to thaw unit and monitor it for 48hrs after defrost. No further repairs needed and no leaks were found at time of service.

"Arrived on site for customer complaint of unit not starting cycle, found actuator disengaged from cam, I inserted actuator into cam and ran a calibration cycle, unit tested good."

"Arrived onsite to install previously diagnosed parts. I installed the main control, thermistor and damper. The unit is working as designed at this time and no leaks detected during time of of service. Job complete."

Arrived onsite for previously diagnosed parts. Upon arrival replaced gasket and tested. Found no leaks unit is now operating as designed. Job Completed.

Arrived on site to test unit for door broken. Found door key broken replaced door test unit and unit test good job complete.

"Arrived on site for an oven that?s flashing in at F3 error code again. Inspected unit and work area. The customer advised that the F3 code has come up on her unit twice in the last month and a half since the last service. She advised that most of the time, the unit runs fine. However, this is an ongoing issue and she wanted it resolved. Tested resistance through the thermistor and found it at 1.085 k ohms. I called GE Techline and spoke to Chuck File number 05528941. He advised that if the issue was with the control problem, the issue would be happening every single time. He advised that since the thermistor had been replaced and the thermostat is reading properly, the issue would most likely be with the connector portion of the wiring where the thermostat connects onto. He advised to order some ceramic wire nuts to splice the wires together. He advised that this should resolve the issue completely. Ordering ceramic wire nuts in office will need to contact customer about return date due to shipping.; ordrng 1 Wb1x371d (package of 12 cerami)"

Arrived onsite for unit freezer light not coming on. Upon arrival found unit freezer light was dead replaced and tested. Unit is now operating as designed. Job Completed.

"upon inspection found the dryer not connected to any vent but heating correctly, took pictures and instructed customer on proper use. Complete"

Arrived on site to test unit for light blinking. Test unit and found unit blinking because door is not closing correctly so latch not making contact correctly with striker. Replaced Latch test unit and unit test good job complete.

"Arrived on site to inspect washer leaking water. Upon further inspection, I found several towels around the unit and the customer advised that the unit leaks mostly when using the bulky wash. I placed the unit in diagnostics and removed the control console and tested the valve and found no leaks. I tested the softener dispenser and found water leaking ate the front left corner of the unit. Tested the recirculating pump and even more water came out. I lifted the top panel and found a sock in the softener dispenser and also found the recirculating pump hose not properly installed. Found the clamp not securing the hose to the tub ring and leaking water. I adjusted the hose and repositioned the clamp and removed the sock from the softener dispenser area and retested. Unit is operating as designed. No further water leaks observed at the end of service. Job completed."

Arrived on site for microwave light staying on all the time. I inspected the unit and work area. I found the relay on the control damaged for the light. I replaced the control and tested the unit. It is working as designed. Job complete.

Arrived onsite for refrigerator with scratches and missing shelves. Upon arrival the customer advised me that they found the shelves in the kitchen drawers. There is a plastic make shift shelf in the top of the FC that is crooked and I couldnt get it to straighten out (see quick pic) I found some scuff marks in the RC at the top on the walls. I found the nameplate pealing off. The customer brought to my attention that the RC door slams against the pantry door every time the door is opened. I replaced the nameplate and raised the feet as high as they would go help with the door hitting the pantry. The unit is otherwise working as designed at this time and no leaks were detected during time of service.

"Arrived onsite for refrigerator not cooling. Upon arrival found unit power was good. Compressor was running, but unit was no cool. Got to evap and found block of ice by right hand corner. Ordering full seal system. Office to reschedule.; ordrng 1 WPW10321158 (Evap) and 1 WPW10507886 (Compressor assembly)"

Arrived onsite for lines in oven display screen. Upon inspection found pixels in display screen are going out. Will need to replace. Console is RWO. Office to reschedule ; O-emld tckt

Arrived on site to replace board. Replaced boards test unit and unit heating up then Trips breaker. No spark no dead short advised customer to get electrician. Job complete.

Arrived onsite for frequently reigniting during bake and provided customer instruct on normal intervals. Bake cycle performed properly while onsite. Advised customer to record issue in event of reoccurrence.

performed streem diagnosis. dishwasher has standing water left from previous cycle. customer started unit and it was washing. turned dial to next cycle and the unit drained. unit is now working properly at this time.

"Arrived on site and set dishwasher into a diagnostic cycle and found saved error codes 4/3, 7/1, 6/2. Customer says wash motor will run for a couple minutes but its not consistent throughout the cycle. Ran diagnostic cycle and found wash motor is stuttering, took a video and sent it to DW and SW. Wash motor was replaced on last visit and replaced control board this had no positive affect. Removed wash motor again and inspected connections and did not see any issues. Replaced wash motor and ran diagnostics cycle again and it is no longer stuttering. Customer will run a complete and report if theres any continuing issues. Will still need upper rack adjusters to complete repair; ordrng 2 W10546503 (Adjuster)s"

Arrived on site to install previous diagnosed parts. I gained access to the fill tube and replaced it with new. I cycle the ice maker and found it harvesting and filling with water. No water leaks detected. Job complete.

"Arrived on site for dishwasher filling with dirty water, and not cleaning dishes. Upon arrival I found dirty water sitting within the tub. Upon testing unit I found unit would drain properly, then fill, agitate and drain as designed. I also found drain line under sink was not mounted correctly and allowing sink water to drain back into dishwasher. I was able to redirect and mount the drain line under the sink to help prevent water back flow. Due to style of sink i wasnt able to get a perfect 90 degrees angle raised from disposal but unit did not so any signs of backfilling from sink after tested upon repair completion.unit is functioning as designed call complete"

"Arrived on site for refrigerator with no ice production. Upon arrival customer stated that the IM stopped working after they installed a new water filter. I checked temps in he unit and found the FC at -7?F, the RC at 37?F, and the ice box at 0?F. I found a sheet of ice at the bottom of the FC and the pea trap drain tube clogged. I cleared out the drain tube and it is now draining fine. I put the unit into diagnostics mode and found the UI on the inner door not responding and erroneously flashing. I unplugged the unit and tried again, was able to get into diagnostics mode. I tested the IM harvest and it received an E2 error for not returning to home position. I tested he fill to IM and you could hear the valve make a thump but not work. I tried this with the filter in and out and the same result occurred. I checked the full tube heater and IM and both worked as designed. I am ordering a HV board, IM, valve, and inner door control for the repair. Office to reschedule.; ordrng 1 W11450890 (Control) and 1 W11330486 (Inner Door UI) and 1 W11194380 (Dual Valve) and 1 W11115534 (Ice Maker)"

Arrived onsite for the dryer making a noise during operation. Ran diagnostics and found no issues. Ran a quick cycle and no issues. Could not duplicate the noise. Advised customer to take a video recording of the noise when it comes back. Complete

Arrived onsite for unit long fill error code. Upon arrival found unit cold side valve wouldnt open all the way. Replaced valve and tested. Unit is now operating as designed.

"Arrived on site for cooling complaint. Checked low side pressure reading -20 diagnosed a leak in the system. Unit will need evaporator,compressor and heat exchanger,

"Arrived on site to inspect dryer not staying on. Upon further inspection, customer advised that with almost every load, the unit will stop drying but there is still power. He advised that when it stops, the interior light will come on as if the door is open and when he pushes on the door the light goes off, but the door never opens up all the way. I turned the unit on and while it was operating, I barely pulled on the door and the unit stopped and the interior light came on. After further inspection of the front panel and door, I found the top screw on the hinge was loose causing the top of the hinge to pop out away from the panel and the door is not making good contact with the door switch and when clothing it the door, it shifts causing it to slightly open enough to trigger the switch and shut the unit down as it reads the door is open. I removed the door and adjusted the hinge and tightened the screw and reinstalled the door and retested. Unit is operating as designed. It appears that the screws on the hinge are worn and come loose over time. I advised the customer of my findings and recommended replacing the hinge and front panel and they advised that they will explore other options.

"Arrived on site to diagnose oven that was erroring on use. Builder informed me that he was able to resolve with a power cycle. I checked for errors and found F8E0 for fan speed, and F6E4 for UI to ACU communication. Error is usually resolved with a power cycle. I cleared errors and tested unit. Was able to run a 400 degree preheat and let it sit and found errors were no longer present. Call complete."

Arrived onsite and tested function of cooktop. Unit is operating as designed. Burners are cycling according to set temp as designed. No one onsite. All checks good.

Arrived on site to test unit for unit making noise when oven on. Test unit and found noise coming from board relays and bake element heating up. Normal noise job complete.

Arrived onsite for the washer making a metal screeching noise. Ran diagnostics and found that the gear case is causing the issue. Ran a spin tested and I heard the metal to metal screeching noise. Looked underneath and did not see any unusuals. Will need to replace gear case. Ordering parts and office to schedule ; ordrng 1 W11454741 (Gear case) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam assembly)

"Arrived on site to install previously diagnosed parts to resolve intermittent control issue. Replaced control and unit is still not responding properly. Still has intermittent function.

Arrived onsite for the washer control lock not working properly. Ran diagnostics and found no error codes. Tested control lock button in diagnostics and it tested fine. All functions tested good. Could not find an issue at this time. Complete

Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11087376 (Sump and motor)

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit cooling and checked temps. FC=4 degrees and RC=39 degrees. Tested the units thermostat and the unit turned off when I turned the thermostat dial off. Turned the unit back on and set the thermostat at 5. Adjusted the damper at C/halfway. Found the water dispenser doesnt work. Customer advised that they unplugged the inlet valve solenoid to stop the water from flowing. I advised that theyre getting voltage to the valve but due to the paddle switch being bad, it wont turn the valve off.