Near Austin, TX 78748
Kevin
Job Details:
07/09/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site and inspected washer and found no response from user interface, reset connections and washer will now turn on, and complete a diagnostic test cycle. No further repair is required at this time, job complete."
Near Horseshoe Bay, TX 78657
James
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL WDT750SAHB0
Arrived on site and tested operation. Found drain pump running but unit not draining. Found disposal has drain knock out still installed. Removed knock out and tested operation. Unit tests good. Job complete
Near Austin, TX 78729
Scott
Job Details:
07/09/2020
RANGE WHIRLPOOL WFE320M0ES2
Arrived on site for broil element not coming on . Ran broil cycle element heated up cherry red . Stopped and ran bake preheat . Both elements cam on . Couldn’t duplicate and failures . Job complete .
Near Leander, TX 78641
Lou
Job Details:
07/09/2020
FREEZER WHIRLPOOL WRF757SDHZ01
"Arrived on site to inspect refrigerator freezer door handle falling off. Upon further inspection, I found that the FC door handle right mounting screw was very loose. I removed the handle and tightened the mounting screws and reinstalled the handle. Also, I found that both RC door handles were loose. Tightened both handles and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Lakeway, TX 78734
David Z
Job Details:
07/09/2020
MICROWAVE KITCHENAID KHMS2050SSS3
Arrived on site to diagnose microwave that was not heating and growing F7 code. Followed service pointer for error. Tested relay board and found several connections dropping voltage. Per sheet recommendation is to replace relay board.Call complete.
Near Austin, TX 78723
Eman J.
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived onsite for dishwasher with error code F2E2. Tested system. Found control and housing UI faulty. Replaced control and UI. Tested system. Everything works as designed. Job complete.
Near Bee Cave, TX 78738
Robert
Job Details:
07/09/2020
DRYER WHIRLPOOL WED8900BW0
Arrived to dryer not spinning. Found broken belt sensor was broken. ; ordrng 1 WPW10111905 (catch) and 1 WPW10411937 (switch)
Near Horseshoe Bay, TX 78657
James
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL KBFA20ERSS01
Arrived on site and customer pointed out existing damage to floor and requested we used her scuff pads for pulling unit. Took photo of damage and tested operation. Found very low water pressure at dispenser. Removed filter and found valuing in the filter not sealing and water leaking from filter head. Unit has failed filter head and will need new to repair. Installed new filter housing and tested operation. Unit tests good. Recommended customer replace sitter as well.
Near Pflugerville, TX 78660
Wesley
Job Details:
07/09/2020
REFRIGERATOR GE PFSS6PKXASS
Arrived onsite and provided diagnosis. Likely wiring issue.
Near Austin, TX 78750
David Z
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on site to install heater to resolve frozen fill tube issue. Installed new heater and fill tube. Retested and icemaker is now filling and working as designed. Call complete.
Near Buda, TX 78610
Jacob
Job Details:
07/09/2020
COMPACTOR WHIRLPOOL KTTS505ESS0
"Arrived onsite for unit not working properly. Tested unit. Found that compactor is stuck inside unit, not going back to home position. Could not open door far enough. Found that unit was not installed correctly. Called Techline to report issues. Techline says to possibly replace motor and possibly switches. Also on installation issue said to refer to use and care guide that install brackets need to be installed in 2 ways to make it accessible for service. Got SR#7728274615. No issues at this time.
Near Blanco, TX 78606
Brandon
Job Details:
07/09/2020
OVEN THERMADOR PO301W/01
"Arrived on site for customer complaint of oven not heating, found thermal fuse to be good, power to be good, found failed control board, I replaced control board, unit tested good."
Near Austin, TX 78734
Robert
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KSSC48FMS01
"Arrived on job for complaints of warm temperature in refrigerator. Found air flow in refrigerator good and full frost pattern in freezer. Condenser fan speed very slow and center mullion very hot order condenser fan motor. ; ordrng 1 W10181323 (motor,fan)"
Near Dripping Springs, TX 78620
Brandon
Job Details:
07/09/2020
RANGE JENN-AIR JES9900BAS
"Arrived on site for customer complaint of loud noise during convection bake, found convection fan cover was expanding and contracting during use causing cover to contact fan, I tried bending cover outward, but when it heated up again, the cover popped backwards again. Also found hinges were keeping door fully closed, ordering hinges and fan cover. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10186795 (baffl-conv)"
Near Kyle, TX 78640
Kevin
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site and inspected refrigerator and found compressor has been sheared from the base of the refrigerator. Mounting points are no longer present.
Near Salado, TX 76571
Tyler
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Arrived on site for refrigerator that had a stuck water dispenser. Upon further inspection I found that the wiring inside the dispenser had fallen out of place and got stuck between the display and the dispenser lever it was causing the liver to stick close and forcing water to come out of the door due to this occurring for a few weeks straight it started burning the microswitch that was on the door so I replace the microswitch and readjusted the wiring inside the dispenser and the unit is not working as designed with no issues at all. Call complete
Near Georgetown, TX 78633
Al
Job Details:
07/09/2020
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived to inspect dishwasher leaking.Ran diagnostics test mode and discovered the leaking was coming from the dispenser, which wasn’t seated properly causing the issue. Corrected the issue and unit now operates as designed without issues.All water lines were dry at the time of service.Job complete"
Near Woodway, TX 76712
Jonathan M
Job Details:
07/09/2020
OVEN WHIRLPOOL WOD51EC0HS00
Arrived on site for oven that has the light button not working properly and had a bake element stay on after turning the unit off. Inspected unit and work area. Customer advised that the bake element staying on only happened one time a little over a week ago and hasn’t happened since but that the light on his control panel sometimes was glitching and turning itself on or off without being pressed. I placed unit in service diagnostics and found no stored error codes. Tested unit light button and unit worked as designed. I did notice the panel showing the light had been turned off a second time 10 seconds after turning it off and having the display tell me it was off. I called Techline and spoke to Steve SR# 7728283426. He advised to go ahead and replace the console due to the panel glitching from time to time. Ordering panel and office will need to reschedule customer due to part being out of stock.; ordrng 1 CNOTE ) and 1 W11297709 (console)
Near Austin, TX 78746
Wesley
Job Details:
07/09/2020
COOKTOP KITCHENAID KECD807XSS01
Arrived onsite to restore function the LF burner. During testing a diagnosis found dual switch and new burner to be defective. Replaced correct dual switch and was able to restore function. Unit is now operating as designed. Advised customer on repair
Near Austin, TX 78757
Scott
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site , for unit still shutting off . Found unit not shutting off ,just display wouldn’t light up . Found light switch was failing . Ordering switch . Call to set return .; ordrng 1 W11384469 (SWITCH FRESH FOOD )"
Near Waco, TX 76712
Jonathan M
Job Details:
07/09/2020
DISHWASHER FRIGIDAIRE FGID2466QF5A
Arrived on site for a dishwasher that has a rag that’s falling off. Inspected unit and work area. Customer advised that the issue was not with the rack but with the door opening to low. Please advise that rack was constantly falling off the track because the door points towards the ground. Open the door and found the door pointing pretty low. Closed door and found the unit tilting forward. Adjusted the feet of the door and leveled the unit. Opened the door and unit is opening and closing much better. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
"Arrived on site to inspect fridge for not producing ice, upon inspection found the e2 error codes, replaced icemaker and tested, no problems found. Complete"
Near Austin, TX 78753
Eman J.
Job Details:
07/09/2020
REFRIGERATOR AMANA ASI2175GRS01
Arrived onsite for refrigerator tripping breaker. Tested system. Found start device faulty. Replaced start device. Tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details:
07/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Powered unit and tested all operations. All tested good.
Near Leander, TX 78641
Lou
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDEE01
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=10 degrees and RC=42 degrees. When I went to test the ice maker temp, I found the ice door gasket badly crimped which is allowing warmer air from the RC into the ice maker housing and causing it to not work properly. I tested the ice maker in diagnostics test #56 & 57 and it operated as designed. Tested the fill tube in test #45 and it operated as designed. Also tested the emitter & receiver boards and found them not working properly. I am ordering the ice door and emitter/receiver boards and CNOTE-AUTHORIZATION & CNOTE LSO FOR TRAINING. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO FOR TRAINING) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 W11171728 (door-ice)"
Near Georgetown, TX 78626
Cliff
Job Details:
07/09/2020
DRYER WHIRLPOOL WGD6120HW0
Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found left side of dryer bowed inward scraping drum. Reset side of dryer to proper position and verified issue would not reoccur. No further repairs are needed at this time. Documented through online Techline portal.File#7728163334
Near Austin, TX 78737
Kevin
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Refrigerator will need to be defrosted in order to correct issue. Customer has read and signed defrost disclaimer and will unplug it 48 hours before second visit; schdld next appmnt
Near Marble Falls, TX 78654
James
Job Details:
07/09/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS2
Arrived on site and found very little water pressure from dispenser. Ice maker is functioning but making hollow ice. Upon installing new valve I found the return line from filter head is kinked. Also found supply to filter head will not seal to valve and is leaking. Shut water off to unit and will need to order new valve and water lines to repair. ; ordrng 1 242220206 (tube-water inlet) and 1 242220208 (tube-water inlet) and 1 242252702 (valve)
Near Lakeway, TX 78734
David Z
Job Details:
07/09/2020
WASHER LG WM2501HWA
Arrived on site for washer grinding. Performed diagnostic and found unit was not draining. The grinding was coming from the drain pump. Replaced drain pump and retested. All is now working as designed and noise is gone. Call complete.
Near Blanco, TX 78606
Brandon
Job Details:
07/09/2020
DISHWASHER KITCHENAID KDTM354EBS2
"Arrived on site for customer complaint of upper rack falling off, found 4 missing clips that are supposed to be attached to adjusters.
Near Buda, TX 78610
Leonardo
Job Details:
07/09/2020
OVEN WHIRLPOOL WOS51EC0AS02
"Arrived on site to replace thermal fuse. Replaced thermal fuse, tested unit and unit heating correctly. Job complete."
Near Austin, TX 78703
Luis
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS00
"Arrived on site for ice build up on fresh food evaporator. Customer defrosted unit,removed cover found broken tabs on cover,removed ice build up from bottom of evaporator. Replaced harness,secured thermistor to correct location on suction line using foil tape and a zip. Per service pointer W11092686E adjusted drain pan,secured evaporator to liner with clamps and zip ties, secured new back cover with 4 screws. Ran diagnostics checked air flow good changed defrost setting to basic. AUTHO S16360 for adjustments to evaporator"
Near Georgetown, TX 78628
Lou
Job Details:
07/09/2020
DRYER MAYTAG PYE2300AYW
"Arrived on site to inspect dryer no functions. Upon further inspection, I attempted to test the dryer and it failed. Checked voltage at the outlet and got 239V. Unplugged the unit and tested the element, door switch, and thermal cutoff and all were good. I tested the fuse and it failed. I am ordering the thermal fuse kit Unit left unplugged for safety. No lint observed during service.; ordrng 1 LA-1053 (thermo kit)
Near Austin, TX 78737
Leonardo
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to test unit for upper rack spray arm broken. Found lock broken on spray arm. Replaced spray arm test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site and inspected refrigerator and found freezer temperature is 14-16 degrees, took picture. Fresh food temp is 47-49. Reset connections on control board and UI. Test 56 shows E0, test 57 passed, test 45 passed, test 15 passed, test 36 passed. Currently ice production is good, took a picture. Reported customer experience to techline 7728281765"
Near Leander, TX 78641
Jonathan S
Job Details:
07/09/2020
DRYER WHIRLPOOL WED4815EW1
Arrived on site for dryer having moisture inside of unit. Inspected unit and work area. Found unit does not have steam option. Removed vent going to dryer and found moisture inside of vent. Found issue is with venting going to unit. Found unit test good. Informed customer of issue.
Near Georgetown, TX 78633
Al
Job Details:
07/09/2020
DISHWASHER MAYTAG MDB9959SKZ0
"Arrived to inspect dishwasher still not washing properly.Attempted service test mode and unit shut off and wouldn’t start.Tried regular customer mode and unit wash arm’s didn’t move from the position I put them in.Called Whirlpool Tech line and spoke with RICK SR# 7728276309Was advised inlet water issues, pump and motor and float switch errors.All issues were directly related to the control.I removed and replaced it and unit tested as designed.See notes All water lines were dry at the time of service.Job complete"
Near Austin, TX 78717
David S
Job Details:
07/09/2020
WASHER WHIRLPOOL WTW4850HW1
Arrived on site for washer leaking. I inspected the unit and work area. I found water marks running down the back of the unit. I gained access to the water valve and found the cold water side leaking. I replaced the water valve with new. I ran a calibration on the unit and than a diagnostics cycle. The unit operated as designed. No water leaks detected. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details:
07/09/2020
MICROWAVE WHIRLPOOL WMH31017HS3
"Arrived on site to install control for a issue with microwave. Installed control and tested for all functions, no sparks or issues found. Complete"
Near Killeen, TX 76549
Al
Job Details:
07/09/2020
DRYER WHIRLPOOL WED4950HW0
"Called Whirlpool Tech line and spoke JOEL SR#7728280750155-160 vent off, vent on temperatures reached 220-230 degrees
Near Lakeway, TX 78734
Robert
Job Details:
07/09/2020
DRYER FRIGIDAIRE FAQE7001LW0
"Arrived for dead dryer. Checked outlet no power to outlet. Checked breaker, breaker tripped, reset breaker. Power supply was good. Checked dryer dryer operated good."
Near Granger, TX 76530
Tyler
Job Details:
07/09/2020
WASHER WHIRLPOOL WFW85HEFW1
Arrived on site for a washer that had a display control board that was flashing on and off at random. Upon further inspection I found that the main control as well as the panel display control we’re not communicating well with one another at all and at times they would have to hit the machine to get it to turn on. I replace the main control as well as the panel control and I retest of the unit and checked diagnostics still no error codes but the machine is not randomly turning off on and off on its own anymore everything is functioning as designed. Call complete
Near Austin, TX 78738
Robert
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL KDTE334GPS
Arrived on it for not drying. Ran diagnostics and found dispenser not releasing wet agent. Replaced dispenser. Tested the unit and function properly. No leaks detected.
Near Leander, TX 78641
Paul
Job Details:
07/09/2020
DISHWASHER KITCHENAID KUDE70FVSS2
Arrived site for a dishwasher that is not working after the outlet was replaced. Ms stated the unit wouldn’t fill with water. I found a tea spoon under the float switch. I removed the spoon and tested the in a cycle. The unit is working as designed. Call complete.
Near Kingsland, TX 78639
James
Job Details:
07/09/2020
WASHER WHIRLPOOL WFC8090GX0
Arrived on site and tested operation. Found drain pump humms but will not drain. Accessed pump and found motor locked. Unit will need new drain pump to repair. ; saved tckt
Near Georgetown, TX 78626
Tyler
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL ED25RFXFW01
"Arrived on site for refrigerator that was shutting off and not cooling properly. On further inspection I found that on arrival the fridge was cooling fine but after what the customer described it happened I started checking through some of the hardware and found that the compressor was pulling 2.3-3 Amps when it should only be pulling between .8-1 Amp. Compressor is severely overheating and then shutting down and restarting on its own at this point. Parts needed: W10309994 (compressor kit), WPW10143759 (uv dryer), W10913906 (access valve)"
Near Leander, TX 78641
Jonathan S
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for refrigerator having a noises compressor. Inspected unit and work area. Found noise is from cabinet vibration and air flow, due to unit being empty. Leveled unit and made minor adjustment to evaporator cover. Pulled unit and gained access to compressor and condenser. Adjusted copper tubing. Tested operation. All tested good, no water leaks detected."
Near Elgin, TX 78621
Andy
Job Details:
07/09/2020
DISHWASHER GE GDP665SYN0FS
Arrived on site for dishwasher still not drying. Tested and inspected unit and found failed harness with TCO. Ordering needed part as well as other parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X25322 (HARNESS WITH TCO) and 1 WD21X25474 (DOOR HARNESS ) and 1 WD24X25325 (VENT FAN)
Near Austin, TX 78734
David Z
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site to install previously diagnosed parts to resolve compressor not coming on. Installed new control and UI. Retested unit and compressor still not coming on. Contacted CS to advise of situation. Ordering compressor and sealed system parts. Office to reschedule. ; ordrng 1 RESEARCH (COMPRESSOR PARTS RESEARCH ) and 1 W10654592 (ANT COMPRESSOR) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)
Near Georgetown, TX 78633
Al
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02
"Arrived to inspect freezer compartment not keep ice cream cold.Confirmed the complaint and found a massive ice buildup on the back wall in the freezer compartment.Used my steamer to defrost the cover and found the evaporator fan was working, but fighting a massive buildup of ice.I defrosted it , reassembled and unit began operating as designed.Set temperature back to recommended 37 degrees.All water lines were dry at the time of service.Customer satisfied the loud noises were gone..Job complete"
Near Taylor, TX 76574
Andy
Job Details:
07/09/2020
WASHER MAYTAG MVWB765FW3
Arrived on site for washer issues. Tested and inspected unit and found all operations normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Blanco, TX 78606
Brandon
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW01
"Arrived on site for customer complaint of unit not cooling, found defrost issue, I replaced control and thermistor, tested heater in diagnostic mode, heater tested good."
Near Austin, TX 78724
Scott
Job Details:
07/09/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived on site ,replaced gearcase,cam,actuator ,motor and belt . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
Near Killeen, TX 76543
Jonathan M
Job Details:
07/09/2020
REFRIGERATOR FRIGIDAIRE ED5PHAXST02
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found freezer and refrigerator cooling. Tested temperature in freezer and found it getting down to 12°F. Checked evaporator and found a fairly decent price pattern. Customer advised that they were hearing kind of a scraping sound when in use and that it would get louder or softer. He also did advise that the middle Molean between the two gaskets was getting extremely hot. I called Techline and spoke to TJ SR# 7728274930. He had me check the condenser for lint buildup. Found condenser full of lint and barely any airflow coming through. He advised that the issue was probably with the condenser being overly built up with Lance and the condenser fan not running properly. Showed customer the sound coming from the condenser fan because it was making a rattling sound. Customer advised that that was the sound he was hearing but it was amplified. TJ informed me that with the
Near Austin, TX 78717
David S
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
Arrived on site for fridge water dispenser leaking. I inspected the unit and work area. I found the unit disconnected. I reconnected the unit. I found the water valve was stuck open. I gained access to and replaced the failed water valve. I tested the unit and found no more leaks. Unit is operating as designed. No water leaks detected. Job complete.
Near Kyle, TX 78640
Jacob
Job Details:
07/09/2020
REFRIGERATOR MAYTAG MFI2569YEM2
Arrived onsite for unit not dispensing water or ice. Tested unit. Found that paddle was broken. Replaced paddle. Then control board on ui panel went out. Got authorization to replace control. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78703
Luis
Job Details:
07/09/2020
REFRIGERATOR JENN-AIR JFI2089WES8
"Arrived on site for no cool. Unit powering on and off,compressor would power on then shut off no response from ui. Diagnosed a defective main control,installed a new main control powered unit on,compressor and fans powered on.
Near Leander, TX 78641
Jonathan S
Job Details:
07/09/2020
DISHWASHER FRIGIDAIRE FGID2466QF7A
"Arrived on site for dishwasher not draining. Inspected unit and work area. Tested dishwasher and found drain pump not activating. Traced to bad connection at drain pump. Corrected connector at drain pump and tested unit. All tested good, no water leak detected."
Near Georgetown, TX 78626
Cliff
Job Details:
07/09/2020
RANGE GE JGB860SEJ2SS
Arrived on site to replace ignitor for oven. Replaced upper oven bake igniter and tested unit. Found all is functioning properly at this time
Near Leander, TX 78641
Lou
Job Details:
07/09/2020
DRYER WHIRLPOOL WED9500TW2
"Arrived on site to inspect dryer leaking water. Upon further inspection, customer advised that the dryer was leaking water inside and the floor was flooded. I found the washer and dryer pulled out and the water turned off at the wall. I turned the water on and found the steam valve leaking inside the dryer. Turned the water off and disconnected the hose from the dryer. Disconnected the cold water hose to the washer from the splitter and connected it to the water valve at the wall. Tested the washer to make sure of no leaks and it tested good. Reattached the dryer vent hose at the ack and tested the dryer. Unit is operating as designed. No lint/water leaks observed at the end of service, job completed."
Near Austin, TX 78731
Wesley
Job Details:
07/09/2020
DISHWASHER MAYTAG MDB8989SHZ0
Arrived onsite for burning smell and found heater to be operating as designed but smell coming from residue on heater from normal use. Advised customer on maintenance to reduce the burning smell. All checks good. Unit is operating as designed. No error codes in diagnostics. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived onsite and found unit operating as designed in diagnostics. Also dispensing some ice. Advised customer that we would return to replace icemaker in event of continued failure.
Near Austin, TX 78737
Kevin
Job Details:
07/09/2020
DRYER WHIRLPOOL WGD9200SQ1
Arrived on site and inspected dryer and found it will not start and shows error code F01. Disassembled dryer and replaced control board and it will now start and is heating properly. Job complete
Near Austin, TX 78717
David S
Job Details:
07/09/2020
RANGE WHIRLPOOL WFG525S0HS1
"Arrived on site for range bake and broil not working. I inspected the unit and work area. I found the igniters not receiving voltage when called for. I spoke to the Customer when the bake and broil stopped working, the said it happened durning that thunder storm we had last. I am replacing both the main control and spark module to complete the repair. I replaced both controls and tested the unit, the unit is working as designed. Job complete."
Near Hutto, TX 78634
Andy
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH31017HS5
Arrived on site for microwave making noise. Tested and inspected unit and found damaged damper from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Seguin, TX 78155
Richard
Job Details:
07/08/2020
DRYER LG DLEX3570W
Arrived onsite for the dryer with longer than normal dry times. During testing found that the vent tube in the wall is clogged causing the issue. There is no good air flow. Heater is working good. Advised customer to clean the vent hose to resolve the issue. Complete
Near New Braunfels, TX 78132
Richard
Job Details:
07/08/2020
DISHWASHER JENN-AIR JDTSS245GX0
Arrived onsite for the dishwasher missing upper sprayer. Replaced feed tube assembly and dishwasher tested fine and no leaks detected complete
Near New Braunfels, TX 78130
Noah D
Job Details:
07/08/2020
DISHWASHER MAYTAG KDPM604KPS
"Arrived on site to inspect dishwasher for leaking, upon inspection found the dishwasher was completely unhooked and there is no water to test unit, tried to find water hookup and was unable to get correct pieces to test. Complete"
Near Georgetown, TX 78626
Tyler
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site for dishwasher leaking water upon further inspection I found that the main door gasket still appear to be sealing it was half white half dry like it should be the water valve the sump assembly as well as all of the components like the drain pump underneath the dishwasher we’re all bone dry and no leaks observed from any of those hardware components underneath. I disassemble the inside of the door and look for any leaking on the inside around the dispenser and around the vent but could not find anything. After digging around I found that the inner door itself was leaking from the very bottom inside the door because the seal at the bottom of the door was not sealing properly and was warped in the middle allowing a gap to form for water to pass through.; ordrng 1 W10860142 (door-inner) and 1 WP8269259 (gasket)
Near Smithville, TX 78957
Scott
Job Details:
07/08/2020
REFRIGERATOR GE GSS23GGKNCWW
"Arrived on site for not cooling . Found both section ,no frost on evap . Compressor not running but very hot to touch .will need compressor,weigh 2 hrs ,evap service port ,UI drer . No water leaks detected . Call to set return ; ordrng 1 COMPRESSOR and 1 EVAPORATOR and 1 PARTSRESEARCH and 1 SERVICEPORT and 1 UVDRIER and 1 WEIGHT2HRS"
Near Briarcliff, TX 78669
Brandon
Job Details:
07/08/2020
OVEN GE CES750P4M1W2
"Arrived on site for customer complaint of oven not heating and light staying on. Found door open during cooking error when both doors were closed, I inspected control and wire harness coming from door switches, I could not see anything loose or pinched, ordering control and door switches. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 WB24X27550 (plunger switch)s and 1 WB27X31709 (CONTROL)"
Near Austin, TX 78717
Kayman
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived onsite for DW leaving soap in the tub. Upon inspection and putting unit into diagnostics the sump is not functioning. Will need a new sump and motor. The sump did not make it onto my parts pick. Will need to return with part for repair. Office to RS
Near Georgetown, TX 78633
Al
Job Details:
07/08/2020
DISHWASHER KITCHENAID KDFE104DSS3
Arrived to install previously ordered part.Removed and replaced the pump and motor.Tested the unit and tested as designed.All water lines were dry at the time of service.Job complete
Near Manor, TX 78653
Jacob
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Near New Braunfels, TX 78130
Noah D
Job Details:
07/08/2020
DRYER WHIRLPOOL WED6620HC0
"Arrived on site to inspect dryer for not drying in cycle, upon inspection found all thermistors checked good (exhaust 10k ohms at 90, inlet 50kohms) checked for sensor bar resistances and got a bad reading, ordering sensor bars. ; ordrng 2 WP3387223 (SENSOR BARS)s"
Near Burnet, TX 78611
James
Job Details:
07/08/2020
ICE MACHINE JENN-AIR JIM158XYRS2
Arrived on site and tested operation. Found ice slabs hanging on build up on evaporator. Ran cleaner in unit. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Leonardo
Job Details:
07/08/2020
RANGE ELECTROLUX EW30EW65GSA
"Arrived on site to test unit not working. Tested unit, the top oven control shuts off while the bottom unit gives a F43 error code. Need to order control 316519205, appliance manager 316443950, Cooling fan 318575604 and panel 318280430. ; ordrng 1 2HRJOB (2 HR JOB) and 1 316443950 (APPLIANCE MANAGER) and 1 316519205 (CONTROL ) and 1 318280430 (PANEL ) and 1 318575604 (COOLING FAN)"
Near Temple, TX 76504
Jonathan M
Job Details:
07/08/2020
WASHER AMANA NTW4516FW1
"Arrived on site for washing machine that is overfilling and to install previously diagnosed parts. Inspected unit and work area. Found unit in an outside shed on a GFCI breaker with a dryer plugged into the same outlet. Tested voltage at the wall and found proper voltage. Please do an in-service diagnostics and found no stored error codes. I called Techline and spoke to Leon SR# 7728264545. He advised to just go ahead and replace the control for the service but that if there were any further issues with the unit past this repair, the customer would need to get the unit on a non-GFCI designated breaker prior to any further repair. Replaced control and tested unit. Unit seemed to fill a little higher than normal but stopped and did not overfill. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Tyler
Job Details:
07/08/2020
OVEN UNKNOWN RGT486GDL
Near Austin, TX 78732
Wesley
Job Details:
07/08/2020
WASHER ELECTROLUX EFLS517STT
Sr#83735303 arrived onsite and replaced control and knob assembly and UI board assembly. Unit symptom unchanged. Called techline and spoke with Tammy. Thoroughly checked connector position and verified proper voltage to UI knob connector. But still no function. Ordering harness and reordering knob. Office to autho and reschedule. ; ordrng 1 5304505017 (knob assembly) and 1 5304505178 (harness)
Near Bastrop, TX 78602
Andy
Job Details:
07/08/2020
WASHER MAYTAG MVWB765FW3
Arrived on site for washer clothes getting stuck and dispenser not working properly. Tested and inspected unit and found failed dispenser drawer. Ordering needed part to be shipped to customer. And inspected customer on user care guide on using garment bag. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W10919352 (drawer)
Near Manor, TX 78653
Jacob
Job Details:
07/08/2020
DRYER MAYTAG MEDC465HW0
"Arrived onsite for unit having condensation inside unit. looked at unit. Saw condensation inside. Checked vent hose, did not see any kind of blockage. Told customer possibly something is blocking in the wall side of the unit. Tested unit unhooked from the vent hose. Condensation inside unit was dried up within minutes of the test. Replaced cutoff thermal just in case. Tested unit. Unit test good. No issues at this time. Job complete"
Near Buda, TX 78610
Robert
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS01
Arrived on site for ice clumping in ice bin. Ice maker is over filling causing water to drip down into bin causing clumping. Also door switch for left door damaged. No leaks detected. ; ordrng 1 W11115534 (icemaker) and 1 W11221357 (SWITCH)
Near Austin, TX 78738
Luis
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KSSC48FJS00
Arrived on site for no cool. Removed evaporator cover,found partial frost pattern on evaporator,heat exchanger heavily corroded diagnosed leak at heat exchanger. Sealed system will need to be rebuilt due to leak
Near Austin, TX 78750
David Z
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site to diagnose refrigerator that stopped dispensing ice after motor replacement. Checked motor and found connector felt good but loose. Retested pins in connector for motor and retested. Unit is dispensing again with no issues. Advised customer that if issue happens again we need to replace the door due to the harness for the auger motor being inside the door. Call complete.
Near Seguin, TX 78155
Richard
Job Details:
07/08/2020
DISHWASHER KITCHENAID KDPM604KPS0
Arrived onsite for the dishwasher not draining properly. During testing found that the drain hose is longer than 6 ft. It’s actually around 8 Ft. causing the intermittently draining issue. Advised customer to shorten the drain hose to 6 ft and to have a high Loop. That this will correct the draining issue. Dishwasher tested good and all functions are working properly. Complete
Near Austin, TX 78735
Luis
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KBFA20ERSS
"Arrived on site for cooling complaint. Removed compressor cover found burned starter to the compressor,replaced starter,powered unit on compressor not fully powering on diagnosed defective compressor also. Installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Manor, TX 78653
Jacob
Job Details:
07/08/2020
WASHER MAYTAG MVWX655DW0
"Arrived onsite for unit making ticking noise. Tested unit . Found ticking noise coming from underneath the unit. Replaced splotch and actuator, also replaced wash plate. Ticking noise did go away. But agitator got really noisy and the basket was spinning out of balance in test mode. Ordered part. Need authorization. Office to reschedule ; ordrng 1 W10752719 (basket)"
Near Cottonwood Shores, TX 78657
James
Job Details:
07/08/2020
DRYER WHIRLPOOL WED4850HW0
Arrived on site and tested operation. Found motor not running. Verified proper voltage to motor and found to be good. Ohmed winding and found start and run winding open. When attempting to install new motor found the blower wheel is seized to the motor and will have to be cut off. Unit will need new motor and wheel to repair. ; ordrng 1 WP694089 (wheel)
Near Austin, TX 78704
Eman J.
Job Details:
07/08/2020
WASHER MAYTAG MHW5500FW1
Arrived onsite for washer leaking. Tested system. No leaks found. Everything works as designed. Job complete.
Near Kyle, TX 78640
Richard
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL ED25CQXFB02
Arrived onsite for the refrigerator leaking at the ice maker. During testing found that the water valve was not activating could not determine were the leak is coming from. Will need to order parts and office to schedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (ICE MAKER ASSEMBLY ) and 1 W10823511 (tube-water) and 1 W10853654 (valve-inlt) and 1 WP2196157 (fitting) and 1 WP627018 (nut)
Near Bertram, TX 78605
Jonathan S
Job Details:
07/08/2020
WASHER WHIRLPOOL MVWB855DC3
"Arrived on site for washer not powering on. Tested voltage at outlet and found correct voltage and polarity. Performed diagnostics mode and checked fault codes. Found error F2-E1 stuck key and F6-E2 miscommunication between control and UI. Performed encoder test and found all keys passed. Found unit would not go in to component test mode. Checked continuity on wire harness between you are in control. Found failed control.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
07/08/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site to install previous diagnosed parts. Removed failed UI, gasket and hinges. Installed new gasket on top oven, installed door hinges on bottom and replaced UI. Powered unit on and tested operation. All tested good."
Near Pflugerville, TX 78660
Kayman
Job Details:
07/08/2020
WASHER MAYTAG MVWB865GC0
Arrived onsite to install previously diagnosed parts. I installed the gear case and drive assembly. Unit is working as designed. No leaks detected at time of service. Job complete.
Near Austin, TX 78757
David Z
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM5
"Arrived on site to diagnose one dishwasher not filling. Performed diagnostic and found errors F7E1 for no heat. Ran u it and could hear fill valve filling, but wash motor never engaged.
Near Granite Shoals, TX 78654
James
Job Details:
07/08/2020
DRYER WHIRLPOOL WED9400SW2
Arrived on site and tested operation. Unit tests good. Customer stated vent hose was clogged and they cleaned out but wanted unit cleaned out and verify that lint had not built up in unit as well. Removed access panel and found very little lint. Removed internal ducting and vacuumed lint. Unit clean and operating properly. Job complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed evaporator fan assembly. Cleared evaporator drain line and checked condenser drain line. Added silicone around evaporator drain pan. Tested all operations. All tested good, no water leaks detected."
Near Austin, TX 78750
David Z
Job Details:
07/08/2020
TRASH COMPACTOR WHIRLPOOL KUCS03FTSS1
Arrived on site to diagnose compactor customer said was making noise.
Near Round Rock, TX 78665
Al
Job Details:
07/08/2020
RANGE WHIRLPOOL WFG525S0HV1
Arrived to inspect LF burner issues.Confirmed the complaint and removed and replaced the burner head.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details:
07/08/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived on site to diagnose a range with a broken oven door gasket. Found gasket torn in lower right corner. Replaced oven door gasket and found all is now working properly.