"Arrived on site to follow up on washer that was not spinning and making noise. On arrival double checked the cam and belt and found cam is tore up again, and pinned on top of the shift actuator. Tried to sand down the cam to get it to slide better. Was not able to free up full movement. Need to order new cam, and also ordering belt. Recommendation is to replace actuator, belt, control and cam. Replaced actuator, but still no change. Need AUTHO for control, cam, actuator, belt. Office to schedule when we can get all parts.; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 Autho (Autho)"

"Arrived on site for a defective water reservoir tank leaking from connection,removed defective tank installed a new tank tested water dispenser no leaks.

"Arrived on site ,replaced UI control . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

Arrived on site for water building up in the freezer. We inspected the unit and work area. We found the drain tube was clogged. We cleared the ice out of the freezer and cleared the drain tube. The unit is now draining properly. Job complete.

"Arrived onsite for freezer not cooling. Upon checked fan and thermistors, all passed. Accessed compressor compartment and compressor is running hot. Amp draw at .3amps. Unit has a sealed system failure. Will need major repair. Ordering compressor, access valve and dryer. Also ordering evaporator due to possibly a refrigerant leak. ; ordrng 1 2HRMIN (2 HR MIN) and 1 W11209866 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 W11507067 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

"Arrived on site to inspect microwave not working. Upon further inspection, I corrected the model/serial we had on file and found the unit to be a wall oven/microwave combo unit. Tested microwave with a cup of water and found it not heating. Pulled unit from wall and tested switches and found the secondary switch bad. Replaced the switch with one from my van stock and unit continues to fail. Tested the magnetron and it is good. I also found the interior light bulb was burnt out. I am ordering the magnetron, inverter board, microwave control, door switches, bulb and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. ordrng 1 W10217711 (Inverter board) and 1 W11346197 (Magnetron) and 1 WPW10626304 (MW control) and 3 W10211972 (Switches)s and 1 W10886919 (Bulb) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to diagnose cooktop with none of the elements heating to full power, upon inspecting the unit I found all connections to be good, I found 124 when the switch is on but when testing l1 to the chassis I found no voltage unlike l2 to the chassis getting 120, I instructed the customer that they are missing a leg and need to contact an electrician, I also found that the oven was improperly mounted in the cabinet beneath the cooktop and instructed the customer to reach out to the builder to get that fixed. Job complete."

Arrived on site for dryer needing previously diagnosed drum? Upon arrival I confirmed diagnosis but I also found during disassembly that the back right roller support was complete worn down and not allowing drum to sit properly when spun. I replaced both drum and rollers. After reassembling unit I retested and found dryer no longer makes any odd noises and is stable. Call complete.

Arrive on site for no heat dryer . Found outlet burned and dropping on leg of power . Recommended to office to replace outlet and power cord . Left unit unplugged. No lint build up in unit. Job complete

"Arrived on site for not cooling in fresh food section. Removed cover found ice build up on return vent side of evaporator,defrosted evaporator,installed 60? defrost bimetal. ; used 1 WP2182381 (Bimetal) from stock"

Arrived on job for complaints of not starting. Found failed terminal block. Replaced and test.

Arrived on site for fridge not producing ice. We inspected the unit and work area. We found the freezer door off track and not sealing on the left side. We adjusted the door and it is now closing properly. We tested the ice maker and found it cycling and filling as designed. Since the freezer door wasnt sealing properly the freezer wouldnt get down t temperature for the ice maker to harvest. The customer stated it would making issue intermittently.

"Arrived on site and inspected freezer and found it is completely frosted over. Accessed diagnostic cycle and set it into a force defrost and this is running correctly. Used steamer to remove all frost in freezer. Element heats up Properly. Replaced And programmed control board and set it into a fixed defrost cycle, job complete"

"Arrived on site for complaints of dishwasher top rack not opening properly. Found that the upper wheels were broken. Installed new adjuster kit and new stops. Tested unit, job complete."

"Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code 0/5 off balance load and 9/2 water ring detected, 9/1 long drain , 8/6 water hazard. Ran auto test and drain pump did not energize. Will order drain pump and return with control due to error in readings. Will need AUTHO for control and pump . Office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10876600 (drain pump)"

"Arrived on site for slow ice production . Found IM hanging up during harvest . Also customer want to replace peeling fresh food gasket .No water leaks detected at time of service. Call to set return .; ordrng 1 W10830162 (Fresh food door)"

Arrived on job for complaints of lower drawer not working. Found the rotor locked. Replaced rotor and test. The test cycle of lower drawer revealed that the lid is not sealed properly causing a leak in operation. This leak set the flood switch off.

Arrived on site to test unit for intermittent ice production. Found error code e2(motor lost position). Recommended replacing ice maker and control. Recommend icemaker and control. Job complete.

Arrived onsite and repaired issues by replacing drain tube and freezer door. All checks good. Unit is now operating as designed.

"Arrived on site for customer complaint of scratch on door, ordering door and nameplate. ; ordrng 1 W11346790 (Door)"

"Arrived on site to test unit for freezing food on top self and RC, found refrigerator set to 34f, adjusted temp to 41, advised customer on placement of products to prevent air flow restrictions, no leaks detected job complete."

"Arrived on site and replaced upper tracks diagnosed by previous technician, job complete."

"Arrived on site for dishwasher leaking from left side of door. Found vent assembly leaking due to door not closing . Replaced vent .No water leaks detected at time of service. Job complete"

"Arrived on site for complaints of no power to microwave. Found 120 volts from the wall. Tested unit and found bad relay board and fuse.

"Arrived on site for customer complaint of damaged outer panel, I replaced outer door panel, tested good."

"Arrived on site to diagnose a dishwasher that is not opening and closing correctly, upon inspection I found the sleeves on each side to be missing. I gained access and replaced both, the unit is now operating properly as designed, job complete."

"Arrived on site for cook top continuously sparking while not in use. Upon arrival found unit unplugged. Reconnected unit and found after 5 minutes unit would randomly spark all the igniters. Upon disassembly I found all sparklers intact and not arching. I verified that switch/harness assembly was within ohm specs and wires had no tears. I found small spark within silicone of spark module during tests.After approval I replaced the module, reassembled unit and found after 15 minutes unit was randomly sparking once again. ; ordrng 5 WB01K10112 (Electrode clips)s and 1 WB13K10010 (Module) and 1 WB21K10029 (Switch harness assembly) and 5 WB13K10014 (Electrode igniter)s"

Arrived on site for down draft not turning on. Upon arrival I confirmed 120v power to unit. Found on/off switch receiving 12.8 dc volts from control. Found motor ohms not within range. Verified integrity of switchs. Call complete.

"Arrived on site for COMPLAINTNOTE:ICE MAKER KEEPS FREEZING UP, Customer showed me the ice build up around the ice maker. Looked like the water wasnt making it into the ice mold and spilling outside the ice mold. Removed cover and found ice maker harness was in the path of the water fill tube causing water to splash onto the outer area of the ice mold. With the water not entering the mold properly water was splashing onto the entire ice maker housing. With this, I removed the ice maker and installed a new ice maker to avoid previous ice maker failing due to water damage around the motor. Once new ice maker was installed I made sure the harness was not in the patch of the fill tube before securing the cover. Ran diagnostics harvest and water fill test. Ice maker running as designed. No leaks detected. Job completed."

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement washer is draining good and completes a diagnostic cycle. job complete"

"Arrived on site to test unit for door damage, found unit is still within cosmetics. Took pic of POP. Needing door in Stainless Steal to fix issue. Office to reschedule. ; ordrng 1 LW10638684 (Door ss)"

Arrived on site for no heat dishwasher. Ran diagnostics for heater error code . Unit didnt heat at end of test cycle . Found heater has failed . Ordering heater . Returning with control if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W10518394 (Heater element)

"Arrived onsite for refrigerator icemaker not functioning. Customer also stated that temps were off one day. Checked temp and recorded 0 degrees in freezer and 37 in fridge. Temperature is good. Inspected icemaker and found stuck midway. Tray was hanging and not seated correctly. Ice was in the tray but had not harvested. Called tech line for assistance. Did manage to set ice maker parts back into place and run test. After reinstall, ice maker passed harvest test and fill. Techline recommended to leave as is for customer to monitor and if symptoms persist, to replace the Ice maker.

"Arrived on site to test unit for water not dispensing, found water reservoir was frozen, thawed reservoir out,tested unit, unit works good, no leaks detected job complete."

"Arrived on site to test unit for burners not working, tested unit and found shut off valve not working, stuck in closed position, need new regulator to fix issue, office to reschedule, ; ordrng 1 W11346659 (Regulator)"

"Arrived on site. Found dent on door,unit is out of cosmetic warranty. Found loud vibration noise from condenser coil,adjusted and rerouted tubing to prevent loud vibration noise.

Arrived on site to install new shift actuator to resolve no agitate movement. Replaced shifter and tested unit. Verified unit is properly shifting between drain and spin. Call complete.

Arrived on site to replace bottom door seal from previous diagnosis.Needing door bottom door seal to fix issue. Office to reschedule.; ordrng 1 W11561235 (Bottom door seal)

Arrived onsite and cleared the drain and found unit to be operating fine without needing a new pump. Unit is now operating as designed.

"Arrived on site for complaints of burner not working properly. Found front right burner not igniting from a bad igniter. Replaced burner head. Tested unit, job complete."

Arrived on site to follow up on refrigerator with flashing lights. Replaced top light and verified all lights are on and working as designed. Call complete.

Arrived on site and attempted to disassemble washer and found Gearcase and basket are seized and will not disassemble. Will attempt to order tub and basket and will need a second technician to remove tub.; ordrng 1 W10811957 (Basket) and 1 W11219115 (Tub) and 1 WPW10215093 (Filter cap)

"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and all of the components are functioning properly. When I tested the compressor, I could hear what sounded like air blowing and then I began to smell refrigerant. I turned the unit off and closed the door. When I opened the door again, I smelled a strong odor of refrigerant and suspect the leak is coming from the back of the unit at the top right corner.I am ordering the compressor kit, NON-UV drier, access valve, condenser coil, evaporator, heat exchange and bin thermistor. Unit was left turned off and no water leaks observed during service. Office to schedule return service.; ordrng 1 WPW10605286 (Compressor kit) and 1 W10843121 (NON UV drier) and 1 WP2313624 (Condenser) and 1 WPW10534030 (Heat gas valve)"

"Arrived on site for complaints of display not working properly on microwave. Tried resetting unit, still no display. Replaced control board and display came back on. Tested unit, job complete."

"Arrived on site and found ice Machine is off, send it to run on a standard cycle and found when compressor turns on condenser motor does not. Replaced condenser Motor job complete"

Arrived on job to replace previously diagnosed parts. After replacement test operation.

"Arrived on site for install of previous ordered parts. Installed new membrane. Tested unit, all buttons working properly. Job complete"

"Arrived on site to diagnose oven with intermittent heating issues, upon arrival I gained access to the unit and due to previous repairs I replaced the control and sensor, I tested the unit to verify functionality and found the unit is operating properly as designed. Job complete."

Arrived onsite for spin lint on. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Calibrated unit. Unable to duplicate issue after test. May have been intermittent pause due to overload. Instructed customer on loading and cycle selections. Customer ran normal load and cycle completed. Job complete

"Arrived on site and inspected washer and found cam has broken, replaced cam kit and it is now operating properly, job complete"

Arrived on site for Ice Maker makes really loud grinding noise when on crushed ice. Found auger was popping out at the rear of the ice bin causing the auger to lose position. Inspected yoke and it was mounted properly and secure on the threads. Removed ice bin and installed new ice bin. Tested ice maker dispenser on crushed and cubed. Ice maker no longer makes noise as it dispenses. Job completed.

"Arrived on site for NOT OPERATING OPTIMALLY. FRIDGE KEEPS SHUTTING OFF. Customer stated one week after my previous visit when I replaced the control the fridge lost power again. Has t done it since. Customer stated the fridge will turn off and when she goes to breaker box the breaker isnt flipped, but in order to power fridge back up she has to flip the breaker off then on. Once this is done the fridge starts running again. Placed in diagnostics and ran test 4, 57, 58, and 45. Fridge kept power through all tests and is running as designed. Ran ice harvest and water fill test. Working good. Inspected LED board and Deli harness. All checked good. Inspected deli control and it looked good. Inspected mullion by flipping back and fourth. No power loss when testing. No ice build up on either evaporator cover. Placed in a forced defrost. Heated and didnt lose power. Tried killing power at the breaker and flipping breaker back on. Fridge powered up as designed and gave PO on display. Confirmed PO and it turned back on. Inspected fridge outlet and it was good. Recommended customer purchase a Joule surge protector to protect the boards from further damage if the fridge continues to lose power once a month. Also recommended she call WP and express what she is experiencing to see what their recommendations are. Fridge running s designed. No repair needed at this time. Job completed."

"Arrived onsite for unit not draining water. Upon taking the unit out, some how the drain hose that was previously installed had ripped open and noticed that it was not the correct hose for the unit. Checked the drain motor and noticed that the drain motor was working with no issues. Ordered new drain hose for replacement. Rescheduled with customer. ; ordrng 1 8269144A (drain hose) and 1 WP285655 (clamp)"

Arrived on job to replace previously diagnosed part. After replacement test operation.

Updated model and serial number. Arrived onsite for microwave not heating. Upon arrival tested unit and found vibrating noise coming from magnetron compartment. Unit would not heat. Lights and timer are functioning. Unit will need high voltage system replaced.

"Arrived on site to diagnose washer with same issue after previous repair, upon arrival I tested the unit and verified no fault codes and functionality through service diagnostics. There is no evidence of failure anywhere in the unit aside from potentially the suspension, I found that the unit is level but the suspension is not as reactive as it should be. ordrng 1 W11130362 (Suspension rods)"

Arrived on site to diagnose a range with cooktop getting hot when baking. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and how oven vents. No repairs can be done to make the range operate cooler.

Arrived on site for OVEN IS NOT WORKING--CAN HEAR IT IGNITE AND GAS COME ON AND THEN IMMEDIATE SHUTS OFF--NOT GET WARM OR WORKING--BROIL WORKS JUST FINE AND BURNERS WORK FINE. Placed in bake a didnt light flame until I opened the door. Removed oven flame spreader and found igniter was bowed outwards. Pushed igniter inwards and it lit first click with door closed. Reassembled to ensure flame spreader wasnt restricting air flow and placed in bake again. Igniter lighting as designed.

Diagnosed a frozen drain,installed updated drain tube kit,defrosted drain checked water flow good.

Arrived on site to follow up on oven that had an unresponsive console. Replaced the console and verified hang ups were gone. Ran temp test on unit to make sure temperatures were not running away. Verified unit is cycling as designed. Call complete.

"arrived on site for complaints of upper rack clip missing. Also found retainer clip missing on bottom kick plate. Found rack clip and installed properly, and installed new retainer clip. Tested unit with customer. Job complete."

"Arrived on site to inspect unit for dripping when filling cups. Upon inspection found the customer had a small pinhole in tubing, replaced tubing and all functions returned, 1-2 drops after valve closes are normal. Complete"

Arrived onsite to diagnose the unit for over freezing in the refrigerator. Looked at the unit and the fan was working in the refrigerator. Found that the thermistor was bad. Replaced thermistor. Turned the unit on. Let customer know to give the unit about 6-8 hrs to cool. No issues at this time. Job complete

"Arrived on site to diagnose washer that is not spinning and has standing water. On arrival I ran the drain pump and found it making a loud grinding noise. Provided estimate to customer to drain washer and remove obstruction from pump, or replace if its dead. Drained washer. Removed drain pump and found a mask wadded up and wrapped around the pump blade. Removed mask and reassembled. Tested unit and verified drain is working as designed.

"Arrived onsite for unit not draining well. Tested the unit in manual diagnostics. Filled the unit with water. While manually draining the water heard water draining slowly. Upon further inspection, found that a piece of clothing had got stuck in the drain line. Removed garment. Tested the unit. Unit tested good. No leaks at this time. No issues at this time. Let tenant know to use a garment bag for the smaller unit."

"Arrived on site for customer complaint of heating issues, found inconsistent heating and blower fan not operating properly in test mode. Also found temperature sensor and control not reading the proper temperature, also found console not responding. Ordering console, control, temperature sensor, harness, and blower motor. ; ordrng 1 W11245567 (Blower) and 1 Cnote (Office to reschedule)"

"Arrived on site and inspected the washer and found actuator arm is out of cam kit ring, replaced actuator and ran a calibration cycle and it is operating properly. Job complete"

Arrived on site to diagnose a microwave that isn't heating consistently. Found unit working at time of service preventing proper diagnosis. Advised homeowner that when units are working an accurate diagnosis is not possible.

Arrived on site for refrigerator not making ice. Upon arrival I found ice maker teeth fell out of alignment due to some air still in fill line from last repair. I was able to recorrect issue. Informed customer it would take 24hrs to fill bucket. Call complete

"Arrived on site for dryer not heating and not turning . Getting correct voltage at block . Found thermal fuse had blown . Replaced fuse . Unit is heating and turning properly . ; ordrng 1 WP3392519"

Arrived onsite for the unit not heated and the light bulb was not working. Looked at the unit and found that the glow igniter was bad and the light bulb was broken. Replaced glow igniter. Tested the unit and unit heated much faster. Needed to order a light bulb as well. Rescheduled with customer ; ordrng 1 W10888179 (bulb-light)

Arrived on site to inspect unit for not heating. Upon inspection found the back tod shorted causing issue. Replaced tod and tested. All functions returned. Complete

Arrived on job for complaints no ice . Found the icemaker funnel blocked with ice. Removed ice and test.

"Onsite for fridge temp not adjusting when changing coldness setting. FC -1 RC 38 degrees. Checked FC fan, damper, return- all checked good/not blocked. At control, RC thermistor 1.9vdc supposed to be 5vdc. Also from control, thermistor 6.4K when temp in RC is 43 degrees, within spec. Ordering control, and UI panel. Office to reschedule.; ordrng 1 researchSM#5(white) (UI control (white))"

Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit has two icemakers and that the freezer icemaker was the culprit of the issue. Found the freezer icemaker stuck in the middle of a harvest. Checked voltage going to the motor and found 120 V. Replaced icemaker and found the unit did the same thing. Checked the door switch by checking voltage to the motor when the door switch was open and closed. Found 16 V to the icemaker when the door switch was open and 122 V when the door switch was closed. Spoke to CS and was advised to attempt to jump the water valve. Found the water valve coming on. Was then advised the only issue would have to be with the motor. Ordering another icemaker and will return .; ordrng 1 W10886939 (icemaker FC)

"Arrived on site for complaints of noise coming from hood vent. Ran unit several times, could not duplicate issue. Unit running properly."

"On-site for ice machine not making ice. Customer informed me that this unit is a replacement due to the original having visible damage. Customer stated replacement unit is not making ice, the door is loose, and installers (Fergusons Austin, Tx) sent a different model that was black instead of a stainless model as before. Also, that the installers switched the stainless door from the old model to the new one and added shims to it. The door is loose, has shims installed where the outer shell meets inner lining of door, and the door isnt seating properly causing a noticeable gap where the door and unit meet. Also, found unit not powering on due to failure of external drain pump. If unit is plugged into the wall directly, instead of into the drain pump, the unit powers on and is operational. Called techline spoke to Steve SR#7731640887.

Arrived on site and inspected front load washer. Customer pointed out the door strike was broken. I photographed it and will order 131763302 Striker to complete the repair. Needs more work ; ordrng 1 131763302 (Door Striker)

"Arrived on site and inspected dishwasher issues. Confirmed the complaint and ran diagnostics and found the unit filled and cut off just after filling. I accessed the junction box and replaced the wire nuts. Tested the unit in consumer mode and found the unit wasnt filling, but would wash and drain. Ordering the inlet valve and will return with the control and switches. Unit will also need the console due to the start button sticking and not responding. Needs more work. Office to schedule return services.; ordrng 1 W10195049 (REG, WATER INLET)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the on and off switch and tested the unit. Found the unit directional switch was out of place. Attempted to refit directional switch and Ian is now working as designed. Call complete.

Arrived on site to diagnose a range that is not functional. Found wall outlet worn out preventing proper contact with plug. Homeowner will need an electrician to correct the issue.

Arrived on site for dishwasher that?s leaking. Inspected unit and work area. Found the dishwasher full of water even though the unit was turned off. Checked underneath the sink and found the drain line going uphill into the garbage disposal. Drained out the unit and tested the unit in a normal wash cycle. Found the unit leaking immediately as the spray arms started. Open the door and found the bottom right hand corner of the door gasket not engaged in the door seal. Ran gauge the gasket and tested the unit. The unit start leaking immediately.Test the unit with a customer present and showed that the leak had been resolved. Went over the drain line issue as well as the door gasket issue. Unit is working as designed. Call complete.

Arrived on site and inspected door customer removed and disassembled to clean and was faced with aged brittle parts of the door that broke so she wasnt able to reassemble after cleaning. Ordered parts needed. Office to schedule return services due to part availability ; ordrng 1 3186296 (Door liner) and 1 8184858 (Right trim BLACK) and 1 8184858 (Door trim LEFT) and 1 3196819 (Top trim black)

Arrived on site and inspected newly purchased side by side refrigerator cooling issues in the refrigerator compartment. Checked temperatures in both and got -4 & 39. Found the damper was defective and replaced it. Advised customer to allow 24 hours for the unit to reach optimal temperatures. Job complete

"Onsite for washer getting clothes stuck under agitator. Found small pot holder stuck under agitator. Tightened spanner nut and replaced agitator due to spacing between agitator and basket. Ran diag cycle, unit now functioning as designed. Also, informed customer to try using a garment bag when washing clothes to prevent smaller items from getting stuck underneath. Call complete."

"Onsite to install previously diagnosed parts. Replaced UI panel. Tested unit in normal cycle and timed cycle, turned off/on multiple times. Unit heats and responds to input, functioning as designed. Call complete."

Arrived on site for refrigerator needing previously diagnosed s.s. Repair. Upon arrival reconfirmed issue then proceed to install needed compressor ui dryer etc. after pulling a vac and finding no leaks I charged unit with 3.75oz of refrigerant per manufacture for unit and reasse and tested unit. Found psi levels around 0 and 150 after 5 minutes and steady. Unit needs 24 hrs to cool call complete

"Arrived on site for customer complaint of upper track broken, found right side upper track broken, I replaced track, unit tested good.

"Arrived on site to inspect unit for not heating normally. Upon inspection found the switch broken causing a overheat, replaced switch and all the functions worked normally. Complete"

"Arrived on site to inspect unit for rust spots in main cab of oven. Upon inspection found small spots of rust that did not cause any issue with cooking

Arrived on site for microwave display not working and the door sagging. I inspected the unit and work area. I found the door sagging and the handle coming off the door 5304448492 making it no possible to open the microwave. I found the display frame 5304448491 falling apart.

Arrived on site to replace recirculating pump and filter head from previous diagnosis. Pump is was sent with is external drain pump. Needing recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump)

"Arrived on site to test unit for latch not engaging, verified issue replaced latch, tested unit,unit works good, no leaks detected job complete."

Arrived on site to diagnose a refrigerator that is not dispensing water. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and advised that if water isn't cycled through unit regularly reservoir can freeze. No further repairs needed and no leaks were found at time of service.

Arrived on site to install previous diagnose part. We removed failed ice bin and installed new one. Then tested unit found it to be working as designed. Job complete

"Arrived on site and inspected cooktop with lighting issues on the right front and rear burners. When turned on neither one ticked not lighted. The 2 on the left ticked and lit as designed. I removed and replaced both burner heads, but still only smelled the strong odor of gas when I turned both right burners on. There was a massive buildup of grease and debris inside the old burner heads and also underneath the knobs to turn on the burners ordering all possible parts to complete the repair. NOAROffice to schedule return services due to part availability ; ordrng 1 WPW10244711 (HOLDER Right Front) and 1 7527P026-60 (HOLDER-ORF Right Rear) and 1 W10268434 (Assembly pipe manifold) and 1 WPW10110491 (SPARK MODULE)"

Arrived onsite and found irregular flame size. Customer requested use of spare orifices to customize flame height. Corrected issues and customized to customer specifications.

Arrived on site for a dryer and that?s not heating. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found the wires at the terminal block not fully secured. Secure terminal block wiring and test of the unit. Found the unit would not eat. Disassembled unit and checked all heating elements. Found the heater open causing the issue. Replace the heater in test of the unit. The unit begin working and heating as designed. Call complete.

Arrived onsite for a washer that is not spinning or agitating. Inspected unit and work area. Where in the unit through diagnostics and found an F5 E2 (lid lock fault). Tested the latch assembly and found the latch would not lock. Ordering latch assembly .; ordrng 1 W11307244 (latch)