Arrived onsite and found a loose handle. Secured the handle in place. Unit is now operating as designed.

"Arrived on site for complaints of dishwasher not washing and standing water. Tested unit and found drain pump wire not sitting properly. Corrected issue and tested unit, working properly."

"Arrived on site for the install of previously diagnosed parts. Installed new sump and motor assembly. Tested unit, job complete. No water leaks detected at time of service."

Arrived onsite for unit leaking water. Looked at the unit and found water was leaking from the left but upon further inspection. Found that the water valve on the unit was leaking. Replaced the valve. Tested the unit. No leaks at this time. Job complete

"Arrived on site to replace the microwave acu due to relays clicking on the acu, upon arrival I gained access to the unit and found that after replacing the acu the clicks still persisted, I isolated the connectors going to the transformer and found improper voltage, I gained access to p1 on the unit and found improper voltage from p1 to ground as well, per speaking with a senior tech I am ordering the interlock switches with the harness and the lamp holder/lamp as well as the transformer just in case the interlock switches caused any issues to the transformer, office to schedule return service when the parts arrive. ; ordrng 1 W11238401 (Transformer) and 1 W10490593 (Holder lamp) and 1 W10886919 (Lamp) and 1 W11033422 (Interlock switch)"

"Arrived on site for customer complaint of front middle burner not igniting, found ignitor not arcing properly on burner head, ordering ignitor and burner head. ; ordrng 1 W11319683 (Burner head) and 1 W11238758 (Ignitor)"

"Arrived on site for no ice. Ran unit water flowing to reservoir,recirculating pump working,during cool down no frost forming on evaporator plate,diagnosed a leak in the system unit will need a new evaporator and compressor

Arrived on site for fridge having no power. We gained access to the wall outlet and found good voltage to the wall. We gained access to the on/off switch. I found the power cord damaged and the switch melted. I found the switch I was sent with defective. I repaired the wiring to the unit and jumped the power cord to the unit. We powered it on and found the unit coming on and working as designed. I am ordering the a new switch. We will have to place new connectors and heat shrink on the power cord to attach to the switch.

"Arrived on site and inspected refrigerator and found frost/ice build up directly under ice bin lifting it off of motor coupling . This is causing coupling to skip and ice doesnt dispense. Showed customer how to remove frost buildup if it happened again to get icemaker dispensing. Ice dispenser is now operating properly, job complete"

"Arrived on site for customer complaint of unit giving error code and not finishing cycles, found error codes F9E1, f3 e1, in diagnostic mode, found clog in drain pump filter, I removed clog, unit tested good."

"Arrived on site and inspected dryer and found dryer will run if door is closed even if power is off and start button is never pushed. Control board has a failed/stuck relay that is constantly sending power to the motor. This is also likely the reason the dryer is not heating.

Arrived on site to install new burner and switch. Burner was not cycling prior in the RF position. Replaced burner and switch and retested. Verified unit now working as designed and properly cycling. Call complete.

"Arrived on site for a dishwasher with a knife that was melted onto the heating element. Upon further inspection I found the plastic handle had melted on, but was still removable. I removed the knife from the element and then tested the unit. I found the element drawing proper amperage and still working as designed.

Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door liner warped preventing door from closing properly.

"Onsite to install previously diagnosed parts. Replaced heating element, idler pulley, belt, rollers, cut off, and thermostat. Reassembled, tested, unit now functioning. Call complete."

"Arrived on site for washer not functioning correctly. Upon arrival I found a large stain of oil underneath unit and all over under carriage components. Found multiple errors in diagnostics f5E3, f7E5. f3E3 wasnt present in errors stored. found washplate couldnt be removed. I replaced tubs, rotor/stator, etc and reassembled and tested Unit. Found no leaks during process. Call complete"

Arrived on site and inspected gas range not locking during self clean. Verified F5E1 door latch error. Removed and replaced the door latch and unit still had the same code. Unit will need the main control to complete the repair. Ordering the main control ; ordrng 1 9757264 (Control)

"Arrived on site and inspected French door refrigerator cooling issues. Temperatures in both compartments were 55 ff and 47 freezer. Accessed the compressor and discovered a frost pattern on the outside of the tube. Accessed the freezer evaporator and there was no frost pattern. Accessed the ff evaporator and discovered a massive ice buildup on the evap cover. Called SW and was advised to order the UI, Main control and 4 shims and to return with all previously ordered parts to complete the repair. Office please call the customer 48 hours prior to service so they can defrost.; ordrng 1 W11387386 (CONTROL UI) and 1 W10843055 (BOARD, CONTROL W/CORE (M044)) and 4 Shim\Shim (Shim\ Shim)s"

"Arrived on site and inspected dishwasher not filling. Confirmed the complaint and removed and replaced both the inlet valve and float switch and unit still didnt fill with water. Checked the incoming water from the customers pipe and found lots of air pockets in the water line. Also checked water at the valve and water was flowing through the water line, but unit still didnt fill. Unit wash motor came on with no water. Attempted service diagnostics mode and unit turned off after I heard the inlet valve hum, but still didnt fill. Ordering the main control, UI and another valve for return services. Office to schedule return services. Needs more work ; ordrng 1 W11410062 (CONTROL) and 1 W11434044 (VALVE) and 1 W11416459 (CONSOLE)"

Arrived on site for refrigerator making a loud noise. Upon arrival I found temps in both apartments around 38 in the freezer and over 55 in the fresh food section. Upon further inspection I found that unit appeared to have an initial defrost issue but once I expose the evaporator I found that the ice formation indicated a weak compressor not pumping refrigerant through and icing up around the fan after clearing ice and watching frost pattern rebuild I found compressor not pumping refrigerant through system efficiently. After approval I replaced needed parts then recharged system found no signs of leaks and refrigerator allowing proper flow of refrigerant. Informed customer to give unit 24 hrs to cool. Call complete

Arrived on site and inspected unit intermittently making ice and leaving frozen water underneath the ice container. Found the ice maker fill slide was freezing over causing the unit to spray all over the ice maker area. Photographed the unit and the full ice tray. Unit possibly has a defective heater in the freezer door causing the malfunction.

Arrived back on site to install previously ordered part. R&R the actuator and unit tested as designed. Job complete

"Arrived on site for freezer making odd noise. Upon arrival customer stated unit sometimes made a loud rattling noise, while also mimicking a transformer hum. Found no errors in diagnostics, ran tests for compressor/fans/cooling, defrost, etc. found no defrost or ice build up on evap preventing airflow. Evap fan ran smooth. I did find compressor mounts not holding compressor tightly enough and compressor would occasionally rattle. After tightening down mounts compressor no longer rattled in place. Also found noise no longer occurred once unit was reassembled. Call complete"

"Onsite for dryer showing F1E1 error. In diagnostics, found F1E1 ACU fault. Found 120VAC to control. Replaced control. Reassembled, tested, unit now functioning as designed. Call complete."

"Find on site for icemaker not making ice. Upon arrival found temps in freezer at 0? found no airflow obstructions then found that there was ice in the icemaker but when testing for functionality I found 120 V going to the icemaker but the motor was grinding and getting stuck internally I tried replacing the icemaker but found that it did not include the new updated harness needed for this model was able to confirm that we have the part in stock and was able to reschedule the customer ; ordrng 1 W10884720 (Harness)"

Arrived on site to test unit for unit not starting. Found bad switches not closing. Will need new switches Office to reschedule

"Arrived on site for dryer taking to long to heat. Upon arrival I confirmed 240v outlet. Found heating element, fuses, thermostats, etc all within specs. Ran dryer with vent hose removed. Found average temp fluctuations within range and air flow was in range using test kit. Reconnected vent hose and ran tests again and found temps getting hotter then needed very quickly and airflow was restricted when using test kit. Found issue is due to clog in exhaust vent within walls of home. I informed customer on needed steps to resolve issue. Dryer functioning as designed call complete"

"Arrived on site for customer complaint of unit not heating, found appliance manager failed, also found power supply connections faulty. I replaced appliance manager, instructed customer to have electrician repair the wiring.

"Onsite for upright freezer making loud humming noise. Found discharge tube hitting drain pan and slightly pushing it down causing loud vibration noise. Adjusted discharge line slightly so that it no longer touches rim of drain pan and installed pads to dampen vibration. Also, checked amp draw on compressor, pulling .96A within spec. Unit functioning as designed. Call complete."

"Arrived on site and inspected cooktop and found two orifices are blocked. Removed and cleared them and cooktop is now operating properly. Showed customer how they can also do this if needed again. No further repair is required at this time, job complete."

Arrived on site to diagnose an oven that is not keeping time. Ui has clock running fast and it will need to be changed to correct issue. Office to set return appointment. ; ordrng 1 WOS51EC0HS01 (Ui)

Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary changes. All is working properly at this time.

Arrived on site for noise in beginning of spin cycle . Ran cycle with mixed load of clothes . Found noise coming from left support spring . Readjusted spring and also found drain hose too far drain stand . Repositioned drain hose . Reran wash cycle . All checked normal. No water leaks detected at time of service. Job complete

Arrived on site to inspect unit for the doors being uneven. Upon inspection found the customer wanted us to hang customer doors with new hardware.

Arrived on site for Oven light is flickering. Inspected work area and gained access to the light harness. We unplugged the lights one by one and found them still flickering. We replaced the main control with a new one. We powered the unit on and found the lights no longer flickering. We watched the unit for 20 minuets and found the lights constantly on. Job complete.

"Arrived onsite for microwave not venting correctly, upon arrival found unit is operating correctly and as designed. Unit damper and fan open operate and blow to the outside."

"Arrived onsite for unit not powering on. Check fuses for continuity and all checked good. Plugged unit in and saw that the correct amounts of power was getting to the unit. Started the unit and unit start with no problem, also heating with no issues. Showed customer that the unit is performing as designed. No issues at this time. Job complete.

"Arrived on site to inspect unit for not spinning out properly, upon inspection found the units control board shorted, replaced control and tested. All functions returned. Complete"

"Arrived on site customer is experiencing water not completely draining/some items not completely spinning out. Inspected the washer and found it is lifted up on homemade pedestal shared with the dryer. Set washer into a diagnostic cycle and found saved error code F20, ran diagnostic cycle and found washer Completed diagnostic properly. Inspected drain pump catch And found several toothpicks but nothing blocking water flow.

"Arrived on site to install previously diagnosed and ordered parts. Due to the water & ice dispenser failures and the UI failure, I removed and replaced the UI, separator and valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for dual burner outer ring not not heating. We gained access to the heating element. We tested both the outer and inner ring for resistance. We showed good resistance across both. We tested the wiring harness from the infinite switch to the burner and found good continuity through the wiring harness. We are ordering the Right Front infinite switch to complete the repair. ; ordrng 1 W10857622 (Right front infinite switch)

"Arrived on site to diagnose cooktop with one of the elements not turning off properly, upon arrival I verified functionality of the infinite switches and each element several times, the unit is operating properly as designed

Arrived on site for cooling complaint. Found partial frost pattern ordering compressor and an evaporator ; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)

"Arrived on site for cooling issue,no water or ice. Found deli ui unresponsive,removed deli ui found no damage to control,found broken wires at harness,replaced harness assembly,reassembled unit powered unit on tested deli ui good,tested water dispenser good. Advised customer to defrost unit 24hrs.

"Arrived on site for customer complaint of unit not making ice and not dispensing ice, found failed ice maker and auger shaft was not seated properly into auger motor. I replaced ice maker, cleared out ice from auger shaft and cleaned out auger motor and adjusted shaft to properly fit into auger motor. Unit tested good.

"Arrived on site to inspect refrigerator with ice build up in bottom of freezer. Upon further inspection, I found a large amount of ice in the bottom of the FC section and I could see it was coming from the evap drip pan. I removed the drain tube and found it completely clogged with debris. Cleared the drain tube and cleared the ice from the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on job for complaints of not washing. Found actuator damage. Replaced actuator and test.

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged causing leak and cleared drain. Found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived on site to inspect refrigerator not dispensing water or ice. Upon further inspection, the customer advised that the unit is dispensing water and ice, but sometimes the ice maker doesnt work and sometimes it dispenses crushed ice when selecting cubed. I tested the ice and water dispensers and both are operating as designed. Customer advised that they have found the ice maker turned off. I found that the ice in the bin gets too high and hits the bottom the new designed ice maker and is hitting the power switch and turning it off. I recommended that the customer periodically empty their ice bin to bring the ice level down so that it doesnt hit the bottom the ice maker. I explained how the ice dispenser works and why they will get crushed ice on the cubed selection. Customer said that they found the ice chute full of ice even when they werent using the ice dispenser. I retested and could not get the ice dispenser to duplicate the issue. I removed and replaced the UI and cycled power and retested the ice and water dispensers and both are operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit not cleaning well, found open door error code in diagnostic mode, and stuck keypad error code. I ran diagnostic test cycle, everything tested properly, I started a normal cycle before leaving, unit tested good, no leaks."

Arrived on job for complaints of dispenser leaks. Sealed connection at top of refrigerator with food grade silicone but leak still present. Will need to replace water tube to complete. ; ordrng 1 WPW10499015 (tube-water)

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Water filled the tub and the motor failed to come on. I advanced through testing and found the dispenser, drain pump, and element are operating as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed"

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code for Long/no fill. Ran test and found failed valve. Inspected valve and found debris from water source causing valve to fail. Customer inspected house sink and found same debris in screen. Customer will contact plumber and water softener repair company to resolve issues. Will contact office for valve replacement after fix. Contacted tech line for documentation due to previous safety call. SR#7731633884.

"Arrived on site to replace parts on previous diagnosis, upon arrival I found that only the right forward burner wasnt functional only due to a broken igniter, I replaced it and now the unit is operating properly as designed. Job complete."

"Onsite for washer not agitating. Found actuator shaft disconnected from splutch. Replaced actuator. Calibrated, ran diag cycle. Unit functioning as designed. Call complete."

Arrived onsite for dishwasher not powering on. Upon inspection found failed outlet. Tested unit with extension cord on different outlet and unit powered on. Customer will need to have an electrician resolve the issue. Job complete

"Arrived on site for customer complaint of sparking and grinding noise, found grease build up on cover plate causing arcing, I cleaned cover plate and cabinet, unit tested good.

Arrived on site for washer not allowing lid lock. Upon arrival I entered diagnostics and found an F2E1 and F0E0 error codes. Upon further inspection I found the lidlock ohmed out correctly but the strike on the lid itself is broken. need office to reschedule once availability of strike is known.; ordrng 1 W11457841 (Strike)

Arrived onsite and used shims to level unit. Then disassembled and cleaned glass of doors. All checks good.

"Arrived on site for cooling complaint. Found evaporator incased in ice unit not entering defrost ran diagnostics diagnosed defective controls unit will need ui,main control and defrost thermistor.

"Arrived on site to replace outer oven door, I replaced door and nameplate, ; used 1 W11178521 (Nameplate) from stock"

Arrived on site for install of parts sent by Whirlpool. Installed adjuster kit for upper rack. Job complete

"Arrived on site to inspect unit for not closing without tearing seal, upon inspection found the seal frayed causing issues, replaced seal and glued to unit. Customer will allow to cure. Complete"

Arrived on site to diagnose a washer that will not spin. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit did not close normally due to the left side of outer door bent downward causes hinge bend as well, will need new door shell to fix correctly. Office to reschedule ; ordrng 1 W11030494 (Panel)"

"Arrived on site to inspect unit for not turning on, upon inspection found the unit did turn on when the start button was held down correctly. Instructed customer on proper use. Complete"

Arrived on site to diagnose a microwave that isn't responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11160285 (Ui)

Arrived on job for complaints of error code. Ran diagnostics and found code for running load without opening lid. Replaced both latch and control.

Arrived on site and inspected dryer not starting. Confirmed the complaint and tested the voltage at the back of the unit while it was plugged in and got 0. Unplugged it and checked voltage at the source and also got 0. Issues are due to the incoming voltage. Customer to hire an electrician to repair the outlet so the unit has power. Job complete

Arrived on site to install previously diagnosed part. Removed control and installed new control. Tested vent hood and all buttons now work as designed. Had customer test it and he confirmed it was working as it did when it was new.

Arrived on site for rains not turning on. Upon arrival confirm complaint and found that the top burners still working and even though the main control was sending 120 V down to the igniter the igniter was not allowing the current pass-through down to the regulator. After customer approval I installed Anita part I reassemble the oven and tested it found the oven immediately ignited as design and heat it to the proper temp. Call complete

"Onsite to install previously diagnosed part. Replaced left rear infinite switch. Powered unit back on, the cooktop light only comes now when the burner is on. All burners are operating. Unit functioning as designed. Call complete.

"Arrived on site for customer complaint of dryer not powering on, found loose connection at wall outlet, instructed customer to contact electrician to replace outlet."

"Arrived on site to diagnose dishwasher that was not starting cycles and just blinking. Checked the unit and found the door wasnt fully seating in the latch, and was rubbing on the right. I moved the unit and made sure door could properly open, and adjusted the leveling feet. Retested with door pressed close and verified cycle ran properly.

"Arrived on site for install of previously diagnosed parts. Installed new door glass and name plate. Tested unit, job complete."

"Arrived on site for customer complaint of unit not cooling and not producing ice, found compressor test passed, fan motor tests passed, found freezer above freezing temperatures, and RC not cooling. Found sealed system leak, ordering compressor, RC evaporator, filter drier, coupler. ; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/2 hours) and 1 Cnote (Auth/office to reschedule)"

Arrived onsite for the making a noise. Tested the unit and heard noise. Looked at the blower wheel of the unit and found that it was broken. Replaced blower wheel. Tested the unit and unit tested good. No issues at this time. Job complete

"Arrived onsite for unit making a loud vibration noise when in use. Tested the unit and heard loud vibration noise coming from the unit. Upon further inspection, found that the blower wheel was cracked. Did not have sent with me. Need to return with blower wheel. Office to reschedule ; O-emld tckt"

Arrived on site for dishwasher not running. Upon arrival entered diagnostics and found f4e4. After further testing I found motor failed. After customer approval I installed and reassembled needed part and tested unit found no leaks and unit now functioning as designed call complete

Arrived on site for WHIRLPOOL- Frig- belt loose makes noise. Ran diagnostics and got F0E2 and F2E1. Cleared error codes. Ran through diagnostics and completed all cycles as designed until agitated. I could hear the wash plate skipping. Removed wash plate and installed new wash plate. Ran through diagnostics and this time washer agitated as designed. No leaks detected. Customer has a leave behind pamphlet from previous visit when I serviced the dryer. Job completed.

Arrived on site for Food Freezing in Refrigeration Section - Side by Side Refrigerator. Placed in diagnostics and no error codes came on. Found shelves had veggie bags and other items protruding past the rear section of shelves blocking air flow from circulating properly and trapping cold air in the top shelf area causing items to freeze where the dampener gills blow out cold air. Showed customer how to ensure the shelves didnt have items protruding past shelves and checked port at the bottom of fridge to inspect for any items blocking it. Bottom port looked good. Job completed.

Arrived onsite for dishwasher leaking. Upon arrival found water to unit shut off. Turned on water supply and found leak. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Turned water supply back off after testing due to home being worked on. Job complete

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and found the element coil broken. I removed and replaced the element and tested and found the unit not getting voltage. Cycled power at the breaker and retested and unit is operating as designed. Cleaned lint from unit. Job completed."

"Arrived on site to test unit for water leak from filter, found filter head leaking, replaced filter head, tested unit and it worked good, no leaks detected job complete"

Arrived on site for burners all igniting . Found all burners would spark only when a knob was in the ignite position but would stop when in normal operation. Explained to customer that this is normal usage . No gas leaks detected at time of service. Job complete

Arrived onsite and found unresponsive touch panel. Reset unit and did not correct symptom.

"Arrived on site for washer not starting. We inspected the unit and work area. We put the unit into diagnostics and found error codes F0e3 over load and f0e5 off balance. We put the unit into a diagnostics cycle and found the unit stopping at step 11 the lid lock. We stopped the diagnostics cycle and tested the lid lock on its own and found it not latching. We inspected the gear case and found the gear case leaking oil.

Arrived on site for sealed system repair. I gained access to the compressor and found it was an r600 system. I checked service matters and found no parts break down matching this model number.; ordrng 1 Partsresearch (Parts research)

"Add on Arrived on site for upper rack adjuster wheels falling off . Ordering adjuster kit No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)"

"Arrived on site. Removed defective freezer door installed a new freezer door checked door seal good,ran water dispenser no leaks.

Arrived on site to diagnose refrigerator that is not making ice. On arrival customer informed me that he reset the unit and was able to get ice production to resume. Found the condenser coils covered in dust and also had airflow channels blocked off. Advised to move some stuff around and to clean coils to make ice production consistent. Call complete.

Arrived onsite and found unit operating properly and quietly. Advised customer on cause of dryer noises and other design features. All checks good.

Arrived onsite and found unit with certain loads would jog and thump as it started to spin dry. Advised customer that symptom of some noise like that during acceleration especially with sheet/blankets/towels was normal. All else checks good.

"Arrived onsite for unit not filling correctly with water depending on the sizes and that the paint has chipped around the detergent dispenser. Changed out the control and tested the unit and the unit tested good with no errors. Called tech line to report findings and said if the parts we replaced are working and with no error codes that no other parts to changed at this time. Also said about the paint that chipped from the detergent area said that there is touch up paint. Job complete"

"Arrived on site to diagnose refrigerator that is losing cooling. On arrival customer informed me that the RC is warm, but freezer seems to be fine. Checked temps and found RC at 50, and FC at 5. Checked evap cover and found the evap cover is completely iced over due to a defrost failure. ; ordrng 1 W10316760 (Thermistor) and 1 WPW10276647 (Evap harness) and 1 WP12729123 (Defrost heater)"

Arrived onsite and found adjuster kit needed to repair. Unit is now operating as designed. All checks good.

"Arrived onsite and found normal vent rattle on hi speeds. Advised customer that noise could not be mitigated with an adjustment, but only a possible installation overhaul.; ordrng 2 WB18X27245 (Lamp socket)s"

"Arrived on site to install previous diagnosed parts. We gained access to th evaporator and the main control. We replaced the main control. Evaporator motor and the defrost bimetal. We gained access to the compressor and found the condenser covered in dust, we cleaned the condenser and the steamed out the drain tubes making sure they are clear.