We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect dishwasher element. Per service pointer #W11540964, I removed and replaced the heating element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect leak. I found the issue was the diverter assy seal had failed and the unit was leaking through the diverter motor and onto the floor. The wiring had moderate signs of corrosion on the diverter connector, but is serviceable. No leaks of the water supply observed during service. ; ordrng 1 WPW10671942 (Sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
Arrived on site for a refrigerator with lights out. I found the top left back light and the FC light out. I replaced both. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of not completing the cycle. Ran factory diagnostics and found the unit passed all tests. Ran drain and spin as well and unit passed. Tested for capacitance and found the capacitor good. Spoke with customer about over loading and proper soap use. Advised customer to monitor. If issue continues we will need a new motor and capacitor and control. No water leaks detected, job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78750
Matthew
Job Details: 03/21/2022
"Arrived onsite for ice machine making thin ice. Upon arrival inspected and tested unit. Ran diagnostics and found all components functioning, however the water fill was weak. Inspected home supply valve and could not adjust. Notified customer and will need to seek plumber to correct turn valve. If supply is on and water flow is still low recommended replacing internal valve W10881366. Customer will address the plumbing issue and if problem is still present will contact office. Also adjusted ice thickness to thick, per customers wishes.
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and found bake element has failed, homeowner also experiencing right front element not regulating temperature quoted for repair.; ordrng 1 W10857622 (Infinite switch) and 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/21/2022
Arrived on site for dryer not heating and taking too long to dry clothes. Upon arrival confirm the complaint and I further testing found a stable 240 V connection going through the outlet to the terminal block after further inspection I found it all heating hardware was functioning within specs. I didnt found that timer was intermittently sending power to motor and other components. After replacing the timer I ran a test on the dryer and found temps fluctuating indicating a clog in the venting in the home and instructed the customer on getting a dryer vent cleaning done in order to ensure the trier can forvent any further parts wear and tear
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 03/21/2022
Arrived on site replaced valve and filter housing . Customer supplied new filter . Filter is staying in place. Bled air out of lines and activated filter. No water leaks detected at time of service. Job complete .
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no drain, customer stated that unit does drain but every couple of washes the cloth comes out soaking wet after cycle completes, tested unit found no error codes, ran full diagnostics cycle, all components tested good, will order pressure switch and ACU, advised customer to monitor all washes to see if it occurs again, currently I could not replicate it, office to reschedule ; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (ACU)"
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Austin, TX 78652
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for unit making loud noise. Found unit making noise from drain motor. Replaced drain motor test unit and unit test good job complete.
We serviced a
FRIGIDAIRE RANGE
Model FEF352FBE
Near Temple, TX 76504
David Z
Job Details: 03/21/2022
Arrived on site to diagnose range with sparking and burning smell. On arrival customer told me the front left element had sparked at made a burning smell. Checked elements and found burned up terminal block for that element. Replaced FL element and receptacle block. Tested unit ans verified all is working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Hamilton, TX 76531
Jonathan M
Job Details: 03/21/2022
Arrived on site for a dishwasher with a special project to replace a heater. Inspected unit and work area. Confirmed the customers complaint and replaced the heater. Ran the unit through an auto test and the unit ran has designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to inspect error during use. I found the CX had a video showing a F8E4 during the middle of the night. During my inspection, I discovered the float was not installed correctly and tilted. Vibration would cause it to engage the flood state and show the error code. I corrected the float position and verified correct and full engagement and tested within service test mode several times. I could not recreate the issue. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
"Arrived on site to diagnose an ice machine that is not producing ice properly. Found ice bin full and unit not running, but did notice a mixture of thin and normal ice size. Unit is on RO water source, and I advised due to low pressure and recharge rates RO filter can and will cause production problems in ice machines. No repairs done today and no leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete. Also found disposal backing up when unit is draining. Advised customer that can cause unit not to drain correctly due to the back pressure is creating. Drain unit a few times and unit drain correctly when disposal is not backing up. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for not keeping time and not canceling. Found unit. Or connected to Wi-Fi advised customer unit need to be connected to Wi-Fi for software update. Showed customer the service pointer from whirlpool. Left Wi-Fi support team phone number with customer. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Austin, TX 78703
Luis
Job Details: 03/21/2022
"Arrived on site for water leaking. Removed compressor cover found gap between drain extension and liner cabinet,added sealer to gaps."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC4
Near Salado, TX 76571
David Z
Job Details: 03/21/2022
Arrived on site to diagnose washer that doesn't appear to be dispensing soap. Advised customer on how to determine concentration of soap and adjust the setting. Adjusted to soap concentration. Once adjusted ran unit with lid off. Showed customer the dispenser was pumping soap through the lines. Unit working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
"Arrived on site for a dishwasher that was not draining. Upon arrival the customer stated that the unit first started leaking and got an error code indicating the float tray was full. They also found the unit never got hot, and then after running two cycles the unit stopped draining. On arrival the tub was also full of water and I tried to run a manual drain, but I could not hear it energize. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain, F8E4 for overfill, F7E1 for no heat, and FAE2 vent wax motor error. I then ran a test cycle and found it aggressively leaking from the back. I stopped the cycle and gained access to the back of the unit. I found a large dent on the top left hand side that broke the seal on the tub. This was allowing water to leak out. I also found that the UI was caved in and needing replacement. I found the drain pump getting voltage but not running properly. This indicates a faulty drain pump. I found the vent not turning on when starting the test cycle indicating a bad vent. I also found the heater with the bad bushings and per the SP it will need to be replaced. Upon further inspection I also found damage and rust on the outer door. In order to repair the unit we would need to replace the tub, the outer door, the sump and motor, drain pump, heater, vent wax motor, and console. All pictures of damage are in SD. The customer had called the company they purchased the unit from while on site, and found that they can just return the unit. Due to this no further repair is needed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
"Arrived onsite to diagnose a washer with click or clunk sound. Was able to identify and isolate the clunk sound of the cam engaging during transition to spin. Customer says that is the right sound but it can get louder throughout the cycle. No error codes, no gearcase leak, no squealing and no wear on or around the cam. Called and spoke to techline. Sr#7733228300 advised that if the noise is truly abnormally loud it must not be the cam, but possibly the gearcase. Customer will record the sound and call back. A determination either of normal operation or about the problem and repair procedure will be made after a recording is submitted. All operating as designed in diagnostics while onsite. ; O-emld tckt"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Austin, TX 78734
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of error code and shorted keypad, I found error code in diagnostic mode of stuck/shorted ordering console, part is in warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78733
Luis
Job Details: 03/21/2022
"Arrived on site. Diagnosed defective fresh food thermistor and found defective ice bin,defrosted evaporator replaced evaporator cover that includes thermistors,replaced ice bin."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF02
Near Austin, TX 78758
Matthew
Job Details: 03/21/2022
"Arrived onsite for refrigerator temperature discrepancies. Upon arrival customer stated unit is having intermittent temperature swings. Had a digital thermometer that kept extended readings on internal temperature. Ran test on components and all were functioning. Checked temps and were in line. No food thawing in freezer and no food freezing in fridge. Could not duplicate any issues, all systems are functioning properly. Recommended a hard reset. Customer will monitor. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KEMS378SSS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace previously ordered parts for microwave. Replaced t-table motor and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found at some point fc door was not shut completely causing condensation to freeze around evap fan. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
KENMORE DISHWASHER
Model 665.13543N412
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed parts, replace sump and motor, did a diagnostics test after parts replaced, unit working as designed, no water leaks detected during service, job complete."
We serviced a
KENMORE DISHWASHER
Model 722.14355.910
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the display missing digits and the pump making a squealing noise, I was to replace the pump and display control; however, I found that the display control is not the part needed. I found the control panel is needed and its not available. I advised the customer of my findings and they will shop for a new unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Joe Z
Job Details: 03/21/2022
Arrived onsite for door will not close. Upon arrival found door open. The outer part of bellow slipping out of position and is stopping the door from closing. Inspected the bellow and bellow is in good condition and just needs drain holes clean. Need to order outer bellow retainer spring. Office to reschedule. ; ordrng 1 W11266654 (Retainer spring)
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78739
Luis
Job Details: 03/19/2022
"Arrived on site. Diagnosed a defective bin thermistor,replaced defective bin thermistor.
We serviced a
GE REFRIGERATOR
Model GFE28GSKHSS
Near Dripping Springs, TX 78620
Luis
Job Details: 03/19/2022
"Arrived on site for a defective fan motor,replaced fresh food fan motor,powered unit on fan working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 03/19/2022
"Arrived on site for no ice. Ran diagnostics icemaker passed ran fill test no water valve energized removed upper connection diagnosed a frozen fill tube,ordering fill tube. ; ordrng 1 W11596134 (Fill tube)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Austin, TX 78738
Luis
Job Details: 03/19/2022
"Arrived on site. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near The Hills, TX 78738
Luis
Job Details: 03/19/2022
"Arrived on site for water leaking. Found water leaking from water line,installed a new line and union tested water dispenser no leaks. ; used 1 WR02X11330 (Union) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 03/19/2022
"Arrived on site diagnosed fresh food section not defrosting correctly removed cover found no issues with thermistor,ran diagnostics thermistors passed,fan and damper passed defrost set to basic will need to contact tech support. ; ordrng 1 Willneedtocontacttechsupport (Will need to contact tech support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 03/19/2022
"Arrived on site. Diagnosed unit not running through a defrost cycle unit will need main control,thermistor and ui. Unit will need to be defrosted 24hrs before return visit. Complex doesnt open till 9; ordrng 1 W11518204 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite and found unit operating with slow water. Determined slow water due to valve failure. Replaced the valve to repair. Also found filter will need to be replaced. Advised customer on repair and findings. All else checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite for dryer leaking and found that the vent is clogged causing unit to not dry and moisture to build up in the vent and drip back out of it. Advised customer that vent cleaning would be needed to restore proper function. All else checks good.
We serviced a
KITCHENAID RANGE
Model KGRA806PSS00
Near Cedar Park, TX 78613
Wesley
Job Details: 03/18/2022
"Arrived onsite for static leak in oven. Used detector to determine nature of issue and was unable to detect a leak. Advised customer that replacing the valve would correct any issue with a static leak into the oven, but that a carbon monoxide detector could be purchased to determine if there is a static leak posing a danger. Customer not interested in a replacement valve before testing with carbon monoxide detector. Filed a quote for a valve in event of request for return service."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite for freezing produce in hydrator drawer and found unit top shelf stuffed with wall of repurposed tree nut containers with no air gaps causing poor air circulation and cooler temperatures during cooling cycle. Advised customer on proper storage to promote airflow. Unit is otherwise operating as designed. Advised customer on findings.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite and found clicking sound during agitation. Removed coins from under agitator and still noisy. Found cam cracked and wobbling. Replaced cam assembly. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE OVEN
Model ZET9550SH4SS
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite and found cabinet rattle. Dampened with packing foam. The unit is now operating without rattling. All checks good. Unit is now operating as designed. No charge due to call back.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Cedar Park, TX 78613
Wesley
Job Details: 03/18/2022
Arrived onsite and replaced the manifold to repair. Customer provided their own new knobs. Advised customer on repair. All checks good. Unit is now operating normally.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES1
Near Round Rock, TX 78681
Wesley
Job Details: 03/18/2022
"Arrived onsite and tested oven for not heating properly. Determined slight adjustment to calibration could improve temp accuracy, however all base functions are operating as designed without issues. Advised customer on findings. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 03/18/2022
Arrived onsite for special project heater replacement and found unit brass fittings had already degraded and caused leak. Continued with repair and replaced heater with updated part. Re installed unit and tested. All is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of no cool. Customer performed natural defrost for 2 days, then plugged back in the day prior to appointment. Found the evaporator partially iced up. Took picture. In test mode, found damper and heater working well. Evaporator fan working well. Spoke to SW. Will need UI, control, cavity thermistor for FC, defrost thermistor to complete repair. Spoke to Selina in Claims to confirm the PnL. Office to reschedule.; ordrng 1 WPW10384183 (RC thermistor) and 1 W11518204 (UI) and 1 W11545823 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of unit tripping breaker again. Customer has had outlet and breaker changed out by an electrician. Customer stated he loaded the dryer up took it to his neighbors house. While there he ran it several times, for at least 45 minutes and it never had any issues. It never tripped the breaker. Found that when starting, it will trip the breaker for me after onLy a few minutes of running. Repeated this a few times, and it tripped every time. Called techline #7733217787. Advised customer to have the electrician come back, as there is something incorrect with the house that is causing the issue. Job complete."
We serviced a
GE REFRIGERATOR
Model DFE29JMDEES
Near Austin, TX 78745
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of water leaking from filter. Found filter housing intact, but filter not seated correctly. Found filter damaged. Used customers old filter and installed it. Turned water on ad found no leaks. Water dispenser working properly. Customer stated she has more filters on order, so declined paying for another one. Showed customer the correct way to install the filter. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KU
Near Austin, TX 78745
Tyler L
Job Details: 03/18/2022
"Arrived on site for safety call. Found melted wires and burnt control board and burnt plastic. Took pictures. Customer states that there was a large amount of smoke that caused him to cough for days afterward. Called safety team and reported findings. SR7733174518. No PnL due to the age of the u it, as per Safety Team. Provided file number to customer. Advised customer to contact whirlpool safety team. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78704
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of no ice. Ran tests and found everything passed. Noticed water pressure very low. Took out filter and water pressure improved, but still low. Ran normal cycle and after the flush, reservoir took 1:15 to fully fill. Spoke to PR. Good water pressure will take about 45 seconds to fill. Will need filter head and valve. Customer providing new filter. Office to reschedule.; ordrng 1 W11266112 (Filter housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78724
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of buttons not responding. Found proper voltage at the wall, junction box, and control. Inspected for loose wires and found none. Installed new control board and found no change. Inspected further and found the button. Tree is actually missing. Will need new part to complete, office to reschedule.; ordrng 1 W10854044 (Button tree)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of stove elements not working correctly. Found all elements performing the same. Turn on high and element would energize and then cycle up and down. Advised customer this is normal operating procedure. Called techline to document SR#7733212492 Techline confirmed this is normal operating procedure for the cooktop elements. Directed customer to page 7 of the owners manual where it is explained in detail. No issues at this time, job complete."
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Del Valle, TX 78617
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of oven not heating. Found failed bake element. Terminals on bake look charred, and a technician from a different company stripped one of the wires back but never finished the job. Found burnt wires connecting to the oven light as well. All other checks good. Will need main harness, bake element, and light to complete. Office to reschedule.; ordrng 1 W11281687 (Light) and 1 W10779716 (Bake element) and 1 W11188459 (Main harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76542
Tyler
Job Details: 03/18/2022
Arrived on site for washer not responding. Upon arrival inspected unit and found damage along UI panel control main ACU control as well as in the valve and capacitor. At time of diagnosis unit is still on repairable and was instructed to have customer contact whirlpool for proper dispatch and further assistance.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Killeen, TX 76541
Tyler
Job Details: 03/18/2022
Arrived on site for dryer and taking too long drive. Upon arrival confirmed complaint with customer and after entering diagnostics I found F4E3 as well as an F4E for errors stored. Found unit had collapsed venting as well as a slight clog in the exit going out of the side of the house. Also found stable power supply getting to main control but relay was failing. Replaced the AC you and repaired collapsed venting reassembled and tested unit found no signs of clog with vent test kit in unit fully functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Killeen, TX 76549
Tyler
Job Details: 03/18/2022
"Arrived on site for washer giving low flow air. Upon arrival confirmed complaint and found an F8 E1 error code. Customer stated that code had appeared towards the end of spin cycle. customer also experience inf CL error. Unit had no signs of clogs or debri. Found inlet valve, drain and sensors functioning as designed. Found failure in tub asm as well as electrical systems between ACU and ui not fully responding. Couldnt pinpoint one single part as main culprit. Reported findings to customer. Instructed by service management to have customer contact whirlpool. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Kempner, TX 76539
Tyler
Job Details: 03/18/2022
"Arrived on site for dryer not functioning correctly. Upon arrival confirm complaint and upon further inspection of unit found that the moisture sensor had shorted out as well as the blower wheel coming detached from the motor itself and the heating element firewall and coils completely bowed in causing it to short out and ground. Tested high limit cut off and stat as well as thermal fuse and thermistor but found no failures also found unit receiving a stable 240 V connection. If customer calls back for repairs following parts need to be ordered. Unit also showed signs of clogged internal vent within home. (WP3387747 (element), 279787 (motor), WP697772 (blower wheel), wpw10298258(harness)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPB9
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/18/2022
Arrived on site for dishwasher not functioning. Pana rival confirm complain and after further inspection found the UI was flashing a seven segment binary code on the clean LED. Found unit had a failure in the high limit thermostat and heater. Also found unit had signs of leaking from the door due to a failing door gasket as well as a failing soap dispenser causing water to slowly seat through the door. Found no other air codes in diagnostics. Did find that the sump assembly has a eroded seal . Unit will require extensive repairs. Found signs of rat droppings under unit but no cracks or holes in fill/drain line connections. Will need to notify ahs to get autho on how to proceed.; ordrng 1 W10518394 (Element) and 1 W10542314 (Gasket) and 1 WPW10780877 (Sump asm) and 1 WPW10462232 (Bracket) and 1 WPW10224428 (Dispenser) and 1 Cnote (Needs ahs authorization extensive repairs)
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2022
Arrived on site for dryer not turning on. Upon arrival confirmed issue. After further testing I found the power supplied to dryer stable at terminal and outlet at 240. Found previous repairs still intact. Found start button itself had cracked around switch causing unit not to register input.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Nolanville, TX 76559
Tyler
Job Details: 03/18/2022
"Arrived on site for washer making a grinding noise. Upon arrival confirmed issue and after entering diagnostics I found an F2E1 as well as a F7E5 error code. Upon further inspection found no failure ui control but did find the tub seals leaking and leading to major rust and oil leakage through gearcase ruining the entire underside of washer components including but not limited to the following parts W10902814 (washplate), W10909670 (spanner nut), W11393685 (gearcase), W10915700 (stator), W10734521 (slider), W10754448 (clutch), W10915701 (rotor). I also call techline and documented issues with Butch sr#7733212610.. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Scott
Job Details: 03/18/2022
"Arrived on site for leaking washer . Found hose from pump chewed on bye rodent. Checked harness and all other hoses and valve . All seemed in normal shape . Replaced hose . Ran calibration and diagnostics wash. All checked normal. No warranty on parts and labor . No water leaks detected at time of service. Job complete C-notes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cedar Park, TX 78613
Scott
Job Details: 03/18/2022
"Arrived on site for no cool in both sections . Found rc and fc at room temp. Compressor not running . Relay was clicking . Amp reading was 18 then dropping to 8 amps . Found compressor locked up. Ordering evap, compressor,uv drier service port weight 3 hrs . Call to set return. No water leaks detected at time of service. ; ordrng 1 2188823 (Evap) and 1 Serviceport and 1 Uvdrier and 1 W10879296 (Compressor) and 1 Weight3"
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS04
Near Cedar Park, TX 78613
Scott
Job Details: 03/18/2022
"Arrived on site , replaced tod . Ran preheat. All is checking normal. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Cedar Park, TX 78613
Scott
Job Details: 03/18/2022
Arrived on site for dispenser not closing or getting stuck closed . Found gasket has fallen out of door and spring missing . Replaced dispenser . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Cedar Park, TX 78613
Scott
Job Details: 03/18/2022
Arrived on site for sp heater replacement . Replaced heater . Unable to test due to being on showroom floor . Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD7300XW0
Near Austin, TX 78717
Scott
Job Details: 03/18/2022
"Arrived on site ,replaced belt . Unit is now functioning properly. job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near Austin, TX 78717
Scott
Job Details: 03/18/2022
"Arrived on site ,replaced drain pump. Ran diagnostics. All checked normal. No water leaks detected at time of service. Part 120.25, labor 105.26. Collected 244.11 . Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78728
Scott
Job Details: 03/18/2022
Arrived on site for poor drying performance . Customer complaint is taking multi cycles and lint building up on back side of lint trap. Ran air flow and temp checks . Found air flow restriction. Advised customer to have apt maintenance clean exterior vent . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRB08
Near Uhland, TX 78640
Noah D
Job Details: 03/18/2022
"Arrived on site to inspect unit for not staying level, upon inspection found the units right axel was broken. Replaced axel and roller. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78739
Noah D
Job Details: 03/18/2022
"Arrived on site to inspect unit for not illuminating upper light chain, upon inspection found the units upper led chain out. Replaced upper chain and units light came back on. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78745
Noah D
Job Details: 03/18/2022
Arrived on site to Inspect unit for not filling normally and causing a leak. Upon inspection found the main icemaker line was leaking due to a issue in the valve. Ordering valve and returning with tube. Office to reschedule ; ordrng 1 W11482025 (VALVE) and 1 WPW10341329 (VALVE)
We serviced a
WHIRLPOOL OVEN
Model KOSE500EBS04
Near Austin, TX 78745
Noah D
Job Details: 03/18/2022
"Arrived on site to inspect unit for not turning on or heating. Upon inspection found the main breaker off,turned on breaker and found no issue. Heated to 350. The breaker flipped once but I couldnt get it to flip again. Customer will monitor. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78744
Noah D
Job Details: 03/18/2022
"Arrived on site to inspect unit for not heating and making a smell, upon inspection found the unit completely taken apart and making a burn on clothes, put unit back together and used stock screws to reattach parts. Tested unit and found no issues. Complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78747
Noah D
Job Details: 03/18/2022
"Arrived on site to inspect unit for not heating, upon inspection found the units element was broken causing the unit to not put out heat. Replaced element and tested. All functions returned. Collected balance. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Noah D
Job Details: 03/18/2022
"Arrived on site to inspect unit for not lighting normally on middle burner, upon inspection found some wear on the teeth of old spreader causing the issues. Replaced spreader and tested unit. No issues found. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Manor, TX 78653
Matthew
Job Details: 03/18/2022
Arrived onsite for washer not completing cycle. Upon arrival went to test unit and found failed strike. Unit will not complete test or cycle. Will need to order and replace strike and test. Office to reschedule. ; ordrng 1 W11457841 (Strike)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Manor, TX 78653
Matthew
Job Details: 03/18/2022
Arrived onsite for washer giving F0E9 error code again. Called tech line due to parts being replaced on previous visit. Per tech no repair can be made at this time. Issues are being caused by loading. Per techline the unit cannot properly wash queen or king sized comforters effectively. The unit is a larger capacity but for clothing. Other loads seem to do fine but bedding causes the issue. Unit is functioning as designed. Provided SR#7733219350. Explained to customer and also explained properly loading per use and care guide. Customer will monitor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78758
Matthew
Job Details: 03/18/2022
Arrived onsite for microwave making noise when in use. Upon arrival tested unit and found noise coming from turntable motor area. Found motor humming and shaft cracked. Replaced motor and support shaft. Unit is functioning properly. Tested and invited customer to test. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KBMS1454SSS3
Near Austin, TX 78759
Matthew
Job Details: 03/18/2022
"Arrived onsite for microwave not functioning. Customer was using microwave then it shut completely down. Upon arrival verified incoming voltage and was good. Uninstalled unit for inspection. Found blown fuse. Used jumper and unit powered on. Tested unit and found unit would pop jumper, not breaker, and power down. Called SW. isolated high voltage system and found issues. Unit will need Fuse, magnetron,capacitor and diode. Possible transformer. Ordering parts. Office to reschedule. ; ordrng 1 WP4375321 (Fuse) and 1 W10245183 (Magnetron) and 1 WPW10687786 (Diode) and 1 461964654691 (Capacitor) and 1 W10871219 (Transfomer)"
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Austin, TX 78731
Matthew
Job Details: 03/18/2022
Arrived onsite for washer not completely spinning clothes out and intermittent control issues. Upon arrival found that unit auI was not responding. Display would also flash and change randomly. Attempted to put unit in diagnostics but would not respond. Tried multiple times and was unsuccessful. Unit would need control replaced then full diagnostics run to be sure no other issues were present.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78731
Matthew
Job Details: 03/18/2022
Arrived onsite for oven cooking temperature issues. Upon arrival turned off power to unit to check resistance on temperature sensors. Found connections to sensor loose. Secured connector. Found both in range at 1085 ohms. Check control connections and all were good. Powered unit on and found unit is in degrees Celsius. Converted back to Fahrenheit and tested. Upper oven needed calibration 10 degrees. Lower oven was in range. Both ovens operated correctly. Job complete . If symptoms persist recommend replacing control.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Austin, TX 78731
Matthew
Job Details: 03/18/2022
Arrived onsite for dishwasher leaking rinse aid. Upon arrival inspected unit and was obviously leaking rinse aid. Unit was having over suds condition because of it. Replaced dispenser and cleared suds issue. Ran test to insure heating element was functioning. All is functioning at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW4200BG0
Near Austin, TX 78733
Matthew
Job Details: 03/18/2022
Arrived onsite for washer having an odor. Upon arrival tested unit. Found stored error codes for load in unit while in clean cycle and communication error between MCUand CCU. Cleared codes and tested. Customer had not had any issues other than the odor. Had used affresh and stated smell has been reduced. Could not snell any foul odor on arrival or during testing. Recommended customer also try using vinegar as an odor reducer and cleaning agent. Customer will monitor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78748
Luis
Job Details: 03/18/2022
"Arrived on site. Tested ice dispenser working,removed bin tested impeller on auger motor good not slipping,reinstalled bin tested dispenser passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78748
Luis
Job Details: 03/18/2022
"Arrived on site. Unit not defrosting,customer defrosted unit,replaced main control,ui and defrost thermistor."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QJS00
Near Austin, TX 78735
Luis
Job Details: 03/18/2022
"5599Arrived on site. Replaced heater pan coils,heat exchanger,evaporator and compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Austin, TX 78746
Luis
Job Details: 03/18/2022
"Arrived on site for no ice. Ran diagnostics no water to reservoir,unit passed all other diagnostic test. Replaced defective water valve,tested water valve passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78746
Luis
Job Details: 03/18/2022
"Arrived on site. Defrosted evaporator,ohmed heater good,replaced freezer and fresh food thermistor,harness,ui and main control. Powered unit on checked air flow good."
We serviced a
LG DRYER
Model DLEY1201V
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2022
"Arrived on site to inspect dryer not turning off. Upon further inspection, I plugged the unit in and before I could turn the power on, the unit drum was already spinning. I opened the door and it stopped. The unit would not heat unless turning the power on and pressing start. I removed and replaced the main control and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the fill tube/heater harness being damaged; the UI not communicating properly with the ice maker and the ice door not sealing properly, I was to remove and replace all parts mentioned. However, I found that the parts ordered were incorrect and will need to reorder all parts. I am ordering the fill tube/heater, UI, ice door and will return with all prescreened parts. Ordering a CNOTE-AUTHORIZATION (fill tube, UI, ice door, & ice maker), CNOTE-RETURNING TECH TO INSPECT PARTS, & CNOTE-PLACE ON CANCELLATION LIST. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11189145 (Ice door) and 1 W11533213 (UI) and 1 W11366500 (Fill tube heater) and 1 CNOTE (RETURNING TECH TO INSPECT ALL ORDERED PARTS) and 1 CNOTE (PLACE ON CANCELLATION LIST)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2022
"Arrived on site to inspect washer pausing mid-cycle and not spinning out the clothing. Upon further inspection, the customer advised that the unit would wash and when it got to rinse, the unit would fill and stop. Then it would drain out and go back to a wash cycle. I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. Unit operated as designed. I tested the unit in a quick cycle and when it got to the rinse cycle, the unit didnt fill completely and then it paused for approximately 3-4 mins then began to drain and the control panel showed the wash light on. I tested the valve and found the cold valve out of range. I removed and replaced the valve assembly and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Per void techs diagnosis, I performed the sealed system repair and removed and replaced the compressor, access valve, UV dye drier and discharge tube. I vacuumed the system and pressures held at -30/0. I installed 5oz of R134a refrigerant and monitored pressures. Pressures held at -1/120 and unit is cooling properly. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2022
"Arrived on site to inspect dryer stopping mid cycle. Upon further inspection, the customer demonstrated what the unit is doing and when they turned the unit on the motor acted as if it were going to start, but it would bog down and stop. Without clothing in the drum, the unit would start, but the motor sounded as if it were struggling to start. I tested voltage to the motor and got 120V before starting the unit and voltage would drop afterwards. I am ordering the motor, main control and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No lint observed during service.; ordrng 1 279787 (Motor) and 1 WP697772 (Blower wheel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Georgetown, TX 78626
Lou
Job Details: 03/18/2022
"Arrived on site to inspect washer stopping mid cycle. Upon further inspection, I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Unit is operating as designed. Following the tech sheet for the error code, I tested the lid latch assembly and according to my results, I removed and replaced the lid latch assembly and calibrated the unit. Retested in diagnostics and unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from hose from drain pump. Secured hose test unit and unit test good job complete.
We serviced a
GE OVEN
Model PSB1201NSS01
Near Austin, TX 78733
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for turntable not turning. Found turn table motor not working. Replaced motor test unit and found shaft broken. Ordering new shaft office to reschedule ; ordrng 1 WB06X10693 (Shaft) and 1 WB06X10693 (Shaft)
We serviced a
KITCHENAID OVEN
Model KEBS107SSS02
Near Austin, TX 78733
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for oven not getting to temp. Test unit and found broiler snot coming on during preheating cycle. Ordering new broiler and bake element. Office to reschedule. ; ordrng 1 WP9760774 (Broiler element) and 1 WPW10207398 (Bake element)
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near West Lake Hills, TX 78746
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit not heating. Test unit and unit heating correctly. Tried heating multiple times and unit test good. Found unit not secured to cabinet so door could be hitting and not closing correctly not engaging all switches correctly. Advised customer to get unit secured to the unit job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78739
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit not heating. Test unit and found light staying on door not engaging the door switch so oven wont start because it thinks door is open. Secured door latch test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HB01
Near Buda, TX 78610
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for bubbles and stains on cooktop. Test unit and found glass to be defective. Replaced cooktop test unit and unit test good job complete.