"Arrived on site to test unit for not getting to temp. Upon arrival customer stated unit will not reach the set temp intermittently. She had it set for 350? and it only reached 280? on the control. She ran a 450? cycle yesterday and it worked fine. Gained access to burner tube, started a bake cycle, verified proper gas flow and proper ignition. Reassembled unit and ran a 350? bake cycle with a thermocouple, unit preheated to 460?, after 15-20 minutes temps dropped to 360? before burner tube reignited. Cycled between 360?-390?. Temps are not being read correctly. Replaced the oven sensor (W10833885) and control (W11620569) as precautionary. Tested unit, unit is now running as designed, job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival tested unit found ice container not seated properly. Seated ice container in the proper position and tested unit, unit is now dispensing ice and is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for right front and right rear burner not igniting. Tested unit and could not duplicate the issue. Allowed customer to try and again the unit was functioning as designed. Noticed that cooktop was very clean. Asked customer how often she uses the cooktop and she uses it every day. Found the cooktop is cleaned daily and possibly the igniter or burner cap has residual moisture That is stopping the ignition process. Notify the customer to be mindful when cleaning. Unit is functioning properly. Job complete.

Arrived on site for unit. Not cleaning dishes. Upon arrival inspected unit. Ran diagnostics and found F for E3. Wash motor failure. Ran a test cycle and confirm. Wash motor is not energizing. Replaced pump and motor assembly. Tested and unit is now functioning properly. Job complete

"Arrived on site for refrigerator with stuck filter, freezing items randomly in fc and forming snowy ice between ice door separator and ice bucket. Found ice door separator seal letting in hot air. Was able to readjust filter to proper position and its now able to be removed and replaced easily. Also I instructed customer on how to play Tetris with the items in the rc to help prevent freezing, also showed customer how to touch the option button, then touch filter reset option and to hit the confirmed button on the 3rd step to reset filter when it gets replaced in the further. Ordering W11098702 ice door seperator and rescheduled customer for 10/9/24; ordrng 1 W11098702 (Seperator)"

"Arrived on site to replace previously diagnosed parts. Replaced basket (W10554251), drive block (WP389140) and spaner nut (WP21366). Tested unit, grinding noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site for microwave making a loud noise when fan was on and unit not allowing proper airflow. On arrival confirmed issue and found airflow restriction was due to improperly installed vent kit externally on microwave. Adjusted kit and tested microwave with water boiling underneath on cooktop and found airflow issue resolved. Unit works as designed and no longer makes weird fan noise. Call complete

"WMH31017HS10 Arrived for a otr microwave, making a whining sound per client. Upon arrival, I didn't hear anything until client showed me a video of the issue. The whining sounds was coming from the motor fan. Replaced part# w11441128 tested product works as it's designed."

"Arrived on site for dishwasher not drying dishes. Water still being left in tub. Insulation sticking out. Removed and fixed insulation, Ran diagnostics and found no errors. All components tested properly. No leaks. Heater pulling 7 amps. Lots of suds after cleaning. Advised customer on soap usage. Call complete. No parts."

"Arrived on site for not operating correctly. Upon arrival, ran diagnostics and there are no saved error codes. Ran a time dry and unit operates correctly. Ran a sensor dry with wet towels and unit is operating as designed. Cannot duplicate issue at this time. Job complete no parts needed"

"WED4850HW0 Arrived on sit r to replace previously orders part. Upon arrival, proceeded to replace WP8541818 heater box. Tested unit and now unit is functioning as designed."

"Arrived on site to replace console. Customer stated that Jen air would be covering all cost, but there is only a parts concession.customer gave me old console for the core. Customer has chosen to install themselves. Job complete"

"Arrived on site for leaking water upon arrival, ran diagnostics and got error code F10-E3 drying fan error, F9-E1 diverter cannot find position. Ran a normal cycle and found water leaking from under sump at diverter. Also during inspection found OWI sensor is completely covered in build up, kick plate insulation is totally saturated with water and damaged with strong odor. Need to replace sump and motor, harness, OWI sensor, feeder tube, kick plate, and drain hose. Ordering all parts and requesting 2 hour weigh. Office to reschedule ; ordrng 1 WPW10705575 (OWI sensor) and 1 WPW10545278 (Drain hose) and 1 W10871196 (Toe plate) and 1 W10861608 (Harness) and 1 W10861745 (Feeder tube) and 1 2hourweigh (2 hour weigh)"

"WTW4955HW3 Arrived on site for unit making grinding noise. Upon arrival, customer present video recording sounding like the splutch assy has separated and its rubbing. Checked errors and found no stored codes. Proceeded to test in diagnostics and could not replicate issue. Inspected underneath washer and found belt slightly slipped off the slider. Re positioned and corrected belt and re tested. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to diagnose a unit not washing. Tested the unit and confirmed it was receiving water, but the water wasnt circulating. Checked the motor, which was receiving the correct voltage but not turning on. Replaced the sump and motor, tested the unit, and found it functioning properly with no leaks. Job complete. WPW10671941"

"Arrived on-site to inspect the unit for a drainage issue. Upon testing, I found that the knockout on the garbage disposal had not been removed, preventing the dishwasher from draining. I removed the knockout and retested the unit, which is now draining correctly. Advised the customer to run the unit empty to clear out old soap. Job complete. MO PARTS USED."

"Arrived on-site to test the unit due to reports of it not washing dishes. Upon testing, I found the unit filling with water, but the water was not circulating. I tested the sump and motor and confirmed it was receiving the correct voltage, but neither was responding. Replaced the sump and motor, then retested the unit. The water is now circulating, and no leaks are present. Job complete. W11613570"

Arrived onsite and found poor washing complaint. Found lower wash arm obstructed by improperly installed filter. Corrected. Unit is now operating as designed. Recommended best use and care practices. All else checks good.

Arrived onsite and found unit operating with failed icemaker and e2 lost position. Ran 57 harvest and no motor function. Replaced icemaker. Unit is now operating as designed. W11658802

WVU37UC0FS1 Arrived to install previously diagnosed and ordered part. I removed and replaced the blower and tested. The noise was corrected at all three speeds and the machine operated as designed.

"Arrived on site to install previously diagnose to park. Inspected unit and work area. I installed the fill tube extension and test of the unit. I found the unit, dispense ice and fill the ice maker without any leaks present during operation. Call complete. WPW10496649."

WFES3030RS0 Arrived on site for a range tripping breaker. Upon arrival found breaker was tripped went outside and flipped back on. Preheated to 350 with ground on breaker flipped. Removed ground and flipped breaker back on preheated to 500 degrees. Temperature reached 500 degrees without ground did not trip breaker. Rewired ground back on and checked polarity L1 to L2 (247.) L1 to N (123.7) L2 to N (123.6) N to G (000.0) Preheated to 500 degrees with ground temperature reached 500 degrees without tripping breaker. Last tech replaced bake and broil elements . Notified client to let range heat for one hour and a half.

WRX735SDHZ09 Arrived on site for a refrigerator not cooling. Upon arrival found fridge unplugged I plugged back in and heard compressor try to come on but it was was locked . Left plugged in for a bit compressor never came on . Temperature on compressor was cool no heat at all. Product will need a sealed system repair. ; ordrng 1 W11686820 (Compressor) and 1 WPW10143759 (UV DRIER) and 1 W11506635 (ACCESS VALVE) and 1 2HOURS (SEALED SYSTEM REPAIR)

WFE525S0JZ4 Arrived on site for a range tripping breaker . Upon arrival found breaker was flipped I went outside to flip back on. Pulled range out checked polarity L1 to L2 (246). L1 to n (131.) L2 to N (130) G to N (000.) Removed ground wire and preheated stove to 500 degrees. Temperature reached 500 degrees then rewired ground back on and preheated to 500 degrees. Again Temperature reached 500 degrees without tripping breaker product works as it's designed.

"Arrived on site for range tripping breaker . Checked wiring at bock ,harness checked out normal as well . Replaced both elements and control WPW10583047, W11447783, W11594271. Followed management instructions on bake off . While running bake. Took amp draws . No unusual amperage. Set timer and instructed tenent to turn off range when time goes off . Job complete"

"WFG550S0LZ4 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WPW10299227 passive hinge and WPW10299224 spring hinge. Installed door and issue still persists. Inspected door switch and found connector to have separated from the housing retainer. Re secured and re tested. Unit is now functioning as designed."

Arrived on site for range not heating . Found igniter glowing but it pulling enough amps to activate valves . Replaced igniter W11176454. Ran preheat cycle . All checked normal. No gas leaks detected at time of service . Job complete

"Arrived on site for poor wash performance . Found standing water in tub , dishwasher is not draining . Found drain tubes clogged . Ordering both drain hoses . No water leaks detected at time of service .set return 10/8 . ; ordrng 1 WPW10545278 (Drain tube) and 1 8269144A (Drain hose) and 1 WPW10531320 (Drain pump)"

"Arrived on site for washer not going into wash cycle, just clicking. Ran diagnostics , got latch error code . During test wash latch just clicked but didnt latch . Replaced latch W11670519. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for washer not starting and just clicking . Ran diagnostics no error codes . Ran test wash . Unit locks , clicking noise is coming from splutch and actuator. Found arm on actuator is stuck at halfway point . Replaced actuator and splutch due to some wear on teeth W10913953, W10721967. Reran test wash . All checked normal. No water leaks detected at time of service . Job complete"

"On arrival verified complaint of not dispensing cubed ice. Visual inspection found bucket is broken not allowing flap to open. Replaced and confirmed solenoid is functioning, This issue is repaired. Visual inspection of gaskets shows RC right is torn. Ordering gasket W10830055 reschedule for 10/08; ordrng 1 W10830055 (Gasket)"

On arrival verified complaint of F6e1 error. Miscommunication between ui and ACU. Inspected harness. Harness is good. Replaced ui and ACU. Unit is now working correctly job complete installed w11632709 and w11672039

"Arrived on site to inspect dishwasher with the door difficult to open. Upon further inspection, I opened and closed the door several times and it appeared to be tighter than normal. I placed he unit in diagnostics showing no error codes and tested. Once the water began to fill the tub, I found water leaking from underneath. When I checked to see where it was leaking from, I found the drain pump cracked and leaking (photos). Also found the toeplate shoved up inside the door in between the door panels and was causing the door to jam up when opening (photos). I removed the toeplate and removed and replaced the drain pump and retested. Unit is operating as designed. I properly installed the toeplate and tested door functions and it is operating as designed. No water leaks observed at the end of service, job completed. W10876537"

"On arrival verified compliant of not running cycle. Checked error and found floor error. Checked float had water in it. Ran test cycle and regular cycle. Found no leaks or failures. Checked gasket is good. Customer is using proper soap, unable to determine cause of leak. Job complete no parts installed."

On arrival verified complaint of not spinning out. Per previous diag replaced the latch. Ran diag test and unit now locks every time and spins out. Unit is working as designed job complete installed w11565030

"On arrival verified complaint of ice maker falling apart. Found tray disconnected from ice maker. Replaced ice maker and inspected harness at hinge. Harness is good, Ran cycle and unit is now working correctly at this time. Job complete installed w10873791"

"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested in automatic test mode and manual test mode and the unit is operating as designed. In manual test mode, I allowed the unit to fill until the water level sensor recognized the fill level and stopped filling. The customer advised that the unit isnt filling with water enough and I explained that the unit senses the weight of the clothing and only puts in enough water to wash; the unit doesnt fill up with water like the old washers used to do. I made recommendations for use and care, as well as, detergent and softener use. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site to inspect unit for noisy spin. Upon closer inspection found suspension failed causing basket to bounce like basketball. Will need to order suspension and return. CALL 30 MINUTES PRIOR TO ARRIVAL. Rescheduled for 10/8 ; ordrng 1 W11130362 (Suspension)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit operating and quiet. I placed the unit in diagnostics and tested and found when the compressor comes on the condenser coils vibrate under the unit. I gained access to the coils and adjusted the brackets that support the coils and leveled the unit. Retested the compressor and found the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer had a load drying and the unit was making normal dryer noises. I stopped the cycle and raised the top,panel to find the belt had flipped and was beginning to shred (photo). I disassembled the unit and found where the belt had jumped off the tension roller and flipped as the roller was worn (photo). I adjusted the exhaust pipe as it had worked itself loose and removed and replaced the tension roller and belt from the repair kit. Tested the unit with the drum and front bulkhead in place and the unit is operating as designed. I reassembled the unit and retested and it continues to operate as designed and quiet. I demonstrated for my customer and they approved. No charge for the parts as they were recently replaced. No lint observed during service, job completed. 4392067"

"Arrived on site to inspect unit for not turning on and console not powering up. Upon closer inspection found control had no blinking light replaced control, console still wouldnt power on. Replaced console, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11112662 W11417461"

"Arrived on site for gasket issues . Found right fresh door gasket torn at top flap. Replaced door gasket W10830162. Other door and fz gasket in good shape. Did heat up to get wrinkles out . Door is sealing properly ,no moisture build up. No water leaks detected at time of service . Job complete"

"Arrived on site for unit Tripping breaker. Upon arrival confirmed breaker tripping. Replaced bake and broil element and control. Disconnected ground wire and heated unit to 400?. Reconnected ground wire and heating unit to 500?. For an additional 30 min. Completed checklist per whirlpool service pointer for breaker tripping. Customer will use under normal operation and monitor. If symptoms persist recommend replacing breaker with a more durable brand like GE. If symptoms persist further after breaker replacement, recommend customer contact Whirlpool customer service. Job complete"

Arrived onsite for noise during spin cycle. Ran components test and could not duplicate. Ran a load of laundry and still couldnt duplicate. Customer will monitor and take a video to show load size and section of the cycle the noise occurs. Job complete

Arrived on site for error code F9E1 and not draining. on arrival. Found water in the tub and confirm not draining. Inspected and found knockout. Want to disposal still intact. Remove plug and tested. Unit is now draining as designed. Job complete. No parts used.

"Arrived on site for unit. On arrival inspected unit. Unit had just finished a cycle on arrival. Open door and found unit was heating. Inspected utensils and found glassware and ceramics were dry. However, when not position properly or pulling water as well as plastics not dry. Also found rinse aid reservoir, not being used. Notify customer of proper loading position as well as continual use of rinse aid. Also ran diagnostics to confirm. Heating element is energizing and it is. Unit is functioning as designed. Job complete. No parts used."

Arrived on site for washer not turning on. Found breaker was tripped. Reset and found drain pump making horrible noise. Removed panel. Control has bad smell. Replaced control and drain pump. Recalibrated machine. Verified operation. Call complete.

"Arrived on site for an ice machine. That is not making ice. Inspected unit in the work area. The customer advised that the unit will not power on and that adults act like its starting to make guys and lose power and they cannot get it turned back on. I moved the ice machine and found power restored. I ran the unit through a diagnostic test and found that when the external drain pump kicked on, it completely shut off the unit completely until you moved the machine. I went ahead and replaced the external drain pump and test at the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11539855."

"Arrived on site to test unit for leak. Upon arrival customer stated water will form in front of the unit starting on the left side and slowly growing bigger over time. Inspected unit found no leak points on the left side of the unit, found a water line a few inches under the front of the unit indicating unit is not leaking from anywhere on the backside but is going under the unit from the front. Inspected FC and found ice sheet forming on the bottom of the cabin. Frost pattern looks ideal, unit has a drain restriction causing water to freeze up on the bottom of the cabin. When water freezes and unit enters into another defrost cycle, water starts to leak out of the unit and onto the floor. Customer also stated gaskets build frost on them. Inspected gaskets and found them not sealing properly and tearing. Will need to order gaskets and drain tube for return visit. Ordering parts, no parts installed, rescheduled for 10/09 AM.; ordrng 1 2314064 (Drain tube) and 2 8201809 (RC gasket)s and 1 WPW10192907 (FC gasket)"

"Arrived on site for a dishwasher that is not starting a cycle. Inspected unit and work area. The customer advised that the unit was ran through a wash cycle and then at 3 oclock in the morning, it started making a whole Lotta noise. I did confirm the customers complaint And found the unit attaching to drain. I checked the float switch housing and found it full of soapy water, indicating an issue with oversuds in. I tested the unit after clearing up the water and found the unit working in operating as designed. I then started noticing water slowly dripping from the inlet water valve. I found that the hose had not been properly connected onto the inlet valve, causing the leak. I removed the hose and found the inlet valve, partially stripped. I attempted to re-thread the existing hose, and still found it leaking due to the strip in Laval. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W 11434044."

"Arrived on site for a washing machine that is not filling. Inspected unit and work area. The customer stated that the unit does not fill with enough water and did not know how to adjust the setting on how high to fill up the water. I did explain to the customer that this is a low water washer, and that it is designed to reduce the amount of water usage per load. I ran the unit through diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found the cold water drying in water, but at half the flow. I tested the hot water valve and found no water coming through the hot water valve. Customer advised they do not use hot water and have shut the hot water valve off. I did advise that they will need hot water for this machine as the unit will use hot water, depending on their wash temperature settings. I turned the hot water valve on and test the hot water valve again. I found it bringing in water at a good rate. I went ahead and replaced the water valve due to the cold water valve having reduced flow rate. I checked water pressure at the wall and found proper water pressure. I reassembled the unit and tested it. I found the unit working and operating as designed, but did tell the customer that we cannot change the amount of water that is put inside the unit because its all due to programming. The unit is working and operating as designed. Call complete. W11641117."

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I went to replace the suspension and once I was trying to replace it, I found that the basket was bubbling on the driveshaft. I checked the suspension, an. was bad. I remove the agitator and found the hub assembly, stripped, causing the off-balance issue. Customer stated that he has not had any issues with water filling the machine up when the machine was not in use. Ordering the hub assembly and rescheduled the customer to 10/8. ; ordrng 1 W10820039 (Hub assembly)"

"Arrived on site for a refrigerator that is making an abnormal humming sound. Inspected unit and work area. The customer advisor. The same thing is happening as before. The customer showed me a video of the sound, which it sounded like the evaporator fan hitting ice. Advised they have been seeing water trickling down the backside of their freezer liner again when the unit fills causing the issue. I spoke to SW and was advised to order the fill tube extension. Ordering the park and rescheduled the customer to 10/8.; ordrng 1 WPW10496649 (Fill tube extension)"

Arrived with new door. Installed new door. After cleaning found dent on right side. Reordering door. Office will call to schedule ; ordrng 1 W11684718 (Door)

"Arrived on site for no cool. Per customer unit defrosted customer left for a week on return unit was working,at time of visit unit cooling correctly,ran diagnostics all thermistors passed.ran compressor test passed compressor powered on,ran heater test passed,ran fan test passed unit passed all diagnostic test. Power cycled unit compressor and fans powered on."

Arrived on site for dryer not drying clothes and gasket tearing. Used adhesive and installed new seal. Verified heater operating normally. Advised customer to clear vent from wall to outside. Call complete.

"Arrived on site for dishwasher not working. Ran for test cycle of about 15 min then started flashing and left water in tub. Diagnsotics shows f9e1, f8e4. Drain pump works but not pushing out water. Found the drain plug on disposal still in place. Removed and completed diagnostics. Call complete. No parts"

"Arrived on site for light no working, replaced refrigerator light module. Verified operation. Call complete."

"Arrived on site to replace actuator diagnosed on previous trip. Replaced actuator, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10913953"

"Arrived on site to inspect unit for grinding noise during spin. Upon arrival placed unit into diagnostic cycle found unit grinding excessively during spin and agitate. Found bolt holding rotor in place had walked itself loose. Tightened bolt, tested unit, unit is no longer making noise in complaint, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to test unit for no operation. Upon arrival customer stated he started a load, came back and lights were flashing, lid was locked, and unit did not drain. Tilted unit back and drain pump engaged indicating a broken drain pump wire. Found break and repaired with a butt splice. Secured harness to prevent future failure of the harness. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for unit not making ice. Upon arrival found frozen water in the freezer cabinet. Found that extension tube to the icemaker was not inserted properly and was leaking water onto the base. Removed old extension and replaced. Tested and unit is now functioning properly. Job complete. Used WPW 10496649.

"Arrived on site to test unit for ice maker stuck. Upon arrival customer stated she had this replaced 45 days ago and now its stuck. Inspected unit found unit is stuck in break position due to catching onto the housing and not allowing ice maker to move home. Replaced ice maker (W10873791) and ran a harvest cycle, no restrictions in the way of the path of the ice tray. Unit fills properly and is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for vent hose issues. Upon arrival customer stated she already go a new hose installed so no service would be needed. No service provided, no fee collected. Job complete."

"Arrived on site to inspect dishwasher not starting. Upon further inspection, I found that the buttons on the console were becoming stuck and the contacts under the the buttons not working. I replaced the console and tested the unit. The unit is operating as designed. No water leaks observed during service. W10910626"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer showed a video of the problem that she encountered. The dishwasher developed too many suds and caused the drain pump to run too long and it displayed F9E1 (not draining). I placed the unit into diagnostics and ran a test cycle. All components are operating without issues. I advised the customer of proper detergent and rinse aid usage and standard instructions for mitigating suds build up in the future. No water leaks observed during service. No parts used."

Arrived on site to install previously diagnose and ordered parts per previous technician. I installed the FC door screws and handle. Unit is operating as designed. No water leaks observed during service. W11542651 LW11026355 WPW10661886

Arrived on site to inspect unit for out of balance loads/ vibration. Upon arrival customer stated during final spin cycle unit sounds like jet engine. Placed unit into diagnostic cycle found during spin unit banged rhythmically leveled feet was able to get majority of banging out. However could hear water sloshing abruptly within tub itself that acts as counter weight as well as holes not punched through in a few places close to bottom and middle as well as holes not being uniform higher up. Will need to order basket. Office to reschedule. NO PARTS USED; ordrng 1 W11178227 (Basket)

Arrived onsite and found unit with loose icemaker tube connection at the valve. Corrected by securing line and solved the valve vibration issue by adjusting house pressure at the supply valve. Unit is now operating as designed. No parts needed.

Arrived onsite and found unit operating with failed intermittent ice production. Replaced the icemaker. Full bin at time of service but report of intermittent production. Temps are good no evap ice build up. W11557001

Arrived onsite and found thermal fuse failed. Found no environmental causes. Replaced thermal cut off kit. Unit is now operating as designed. 280148

Arrived onsite for dishwasher level concerns and door rusting. Replaced panel and leveled unit installation. All checks good. Unit is now operating as designed. W11702834.

Arrived onsite for unit making a vibration sound intermittently. Found that after a while of running the unit would vibrate. Slightly moving the unit would stop. Appears condenser is vibrating underneath unit. Adjusted leveling legs slightly to allow some clearance. No more noise at this time. Customer will monitor

"Arrived on site to follow up on unit continuing to trip breaker. I replaced both bake and broil elements and initiated a burnoff. Got oven to 500 degrees and attached ground strap. Verified unit was still functioning properly at 500. Advised customer to leave for 2 hours and then shut off unit and it should work properly. Control has already been replaced, as well as both elements with a burnoff period run. Called unit in to tech line to document, and safety as well. Tech line SR7740041923. Call completed. Parts used - W11182108, W10856603."

cArrived on site for dishwasher needing new wp8269145 brackets and w10909756 tub. Reconfirmed issue and installed parts. Tested dishwasher and found it working as designed. Call complete

"Arrived on site to test unit for console getting too hot, tested unit found unit is operating properly console is getting hot do to oven vent is right bellow it, but after 20 minute at 400, temp is not reaching past 120 degrees, explained to customer that it is designed like that and no part replacement will change that operation, contractor has told customer that the unit will be replaced called tech line to document, per tech line unit is running as designed and no part replacement is recommended SR#7740039048 at this time job complete no parts installed"

"Arrived on site for a refrigerator that is condensating in the refrigerator section. Inspected unit and work area. The customer explained that not only do they have that moisture issue inside the refrigerator section, but they also have an issue with her icemaker now. They advise that their icemaker just completely stopped making ice several days ago. I attempted to jump the icemaker and found that the icemaker motor would not turn. I tried cycling the icemaker on and off and could not get the unit to start making ice. I checked the gaskets on the refrigerator and found all gaskets were sealing properly. I found the cabinet was separating from the liner in several spots around the refrigerator section. Went ahead and used silicone to seal off all the edges and I am ordering an icemaker for repair. The office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W11692161 (Icemaker)"

"Arrived on site to diagnose washer not progressing in cycles. Unit will just kick back to sensing. I tested the unit and confirmed an error for Long Fill. On previous visit SM mentioned the low flow issues and recommended having this resolved. I tested the flow and found a slow trickle of hot water (connected to cold side), and none from hot side (connected to cold side). The wall valves / spigot made no difference in flow no matter which direction they were turned, indicating they are wore out and must be replaced to restore proper flow. Unit will not work properly until customer replaces the valves and hoses. No repair possible since issue is in the supply. Call completed."

"WMH32519HZ07 Arrived to inspect noise. The customer advised the light has never operated. I found the right side of the wrapper was not correctly installed into the frame, causing intermittent, loud vibration. The light circuit was not receiving voltage and the bulb showed the correct resistance. The main control will need to be replaced and the wrapper vibration issue will be corrected at that time. High side system parts re-flowed in the unlikely event they are needed after wrapper adjustment is made. Heating system tested operational.; ordrng 1 W11342846 (Control)"

Arrived onsite for dishwasher with no function. Upon arrival I checked the breaker and reset it. The unit still didn't have any power and breaker wasn't tripped. I found the power cutoff switch located on the wall and noticed it was turned off. Customer had the power switched off. I turned the power on and the unit is now operating as designed. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site for no ice. Ran diagnostic found a defective water filter,found pump shutting off water fill early,replaced defective recirculating pump ran diagnostics all test passed repair covered by manufacture 3 year warranty on unit. Used w11542867; used 1 W11542867 (Pump) from stock"

"Arrived on site for no cool in fresh food section. No air flow to fresh food section,removed evaporator cover ice build up in middle and upper section of evaporator,ran bimetal test passed,heater powered on. Called tech support for on going issue,ran voltage checks in freezer compartment and at main control test good,checked thermistors passed per tech support information being sent to product review team,uploaded picture of evaporator. SR#7739557179"

"Arrived on site for no ice. Found small ice cubes in icemaker,ran diagnostics E0 no errors on icemaker,ran harvest passed ran fill failed,removed icemaker housing diagnosed a defective fill tube heater,defrosted fill tube,replaced heater ran fill test passed. Used w11087201"

"Arrived on site for water leaking. Found multiple issues,obstruction in drain,water not draining due to insulation in drain tube,flushed drain tube,checked water flow good. Found leak at water valve,replaced water valve,ran dispenser test passed no leaks,ran icemaker fill passed no leaks. Used w1@567408"

Arrived on site to test unit for unit no washing. Test unit and found sump and motor not sitting correctly creating a leak and water getting in to wash motor. Will need to replace sump and motor. Replaced sump and motor test unit and unit test good. No Leaks present at this time.

Arrived on site to test unit for oven not igniting. Test unit and found bad board. Ordering new board office to reschedule ; O-emld tckt

"Arrived on site to inspect unit for gas odor coming from unit when off. Upon closer inspection found gas leaking at gas valve to burner assembly connection was able to tighten and stop leak. Tested unit, unit is running as intended. No leaks present at this time. Job complete. NONPARTS USED."

Arrived on site to test unit for excessive clunking noise. Verified with customer clunking happening when shifting from agitate to spin. Inspected splutch assembly and didnt find any abnormalities. Advised customer noise is normal part of operation. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed FC door(LW11037733). Tested unit and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no ice production. Found no stored error codes. Found ice maker was turned off, turned ice maker on and engaged fill tube heater and ice maker completed harvest with no issues. Ive maker filled with water with no issues. Unit is now working as designed. No parts replaced at this time. Job complete."

Arrived on site to test unit for tripping breaker when oven and cooktop are in use. Hated oven to 350 and turned all cooktop burners on to high. Allowed to heat for 45mins and highest amp draw on L2 was 49amps and L1 was 48. Unit did not trip the breaker when in use. Customer stated it is intermittent. Documented findings with whirlpool and recommending having faulty breaker replaced. No parts replaced at this time. Job complete. SR#7740040974

Arrived on site to test unit for door not closing. Found hinges were bent. Replaced both LH and RH hinges(W11617222 and W11617231). Unit now working as designed. Job complete.

"Arrived on site to test unit for not heating properly. Contractor stated inspector stated unit was not reaching temps. Tested unit at 350?, 375? and 400?. Found temps were correct and within range. Unit is working as designed. Job complete."

Arrived on site to test unit for damaged upper rack and not washing properly. Found adjuster wheels broken and spray arms clogged with food. Replaced adjusters(W10712395) recommend spray arms. Rescheduled for 10/08. ; ordrng 1 WPW10448645 (Spray arm) and 1 WPW10491331 (Spray arm)

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

"WED4850HW0 Arrived on site for unit not powering on. Upon arrival, unit breaker was in the off position. Previous visit, the breaker was tripped. Turned breaker back on. Upon closing electrical box, the unit breaker turned off within couple of seconds. Tried multiple times and same situation occurs. Unit will trip right away but within a couple of seconds without unit running. Customer also mentioned their oven will turn off the breaker as well. Advised customer to contact builder to inspect electrical and replace with new breaker. Unit is functioning as designed. No parts replaced"

"Arrived on site for dented freezer door. Upon arrival, inspected unit and confirmed issue. Stainless door skin W10799261. Unit is operating as designed. Job complete"

"Arrived on site for leaking from door. Upon arrival, inspected unit and found right rear of tub severely dented inward not allowing lower rack to push in completely in turn not allowing door to close correctly. Need to replace tub. Ordering tub. Office to reschedule.; ordrng 1 W11409866 (Tub)"

"Arrived on site for left door not leveled with right door. Upon arrival, inspected unit and found unit wobbly. Added refrigerator shim 4387828A to left rear of unit as well as setting adjustment to bottom of door. Unit is operating as designed. Job complete"

Arrived on site to test unit for unit smelling like gas. Test unit and found half of the burner igniting and the other half taking 20-30 second to ignite releasing a lot of gas. Adjusted the choke on the bake burner and re tested the unit and bake burner igniting right the way all the way around. Job complete NO PARTS USED.