We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Bertram, TX 78605
Gerry C
Job Details: 09/14/2023
KFDC558JSS01 GP arrived on site to address concerns of slow ignition. Inspected and found that the igniter on the front left and front right burners were struggling to spark properly. Adjusted the burner heads and tested both burners and they were operating as intended. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Matthew
Job Details: 09/14/2023
F27 code Arrived onsite for F27 error. Found oversuds condition. Made recommendations to maintenance on clearing the excess suds and prevention. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Pflugerville, TX 78660
Leonardo
Job Details: 09/14/2023
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Will order sump and motor rescheduled for tomorrow spoke with Kristen. ; schdld next appmnt for 9/15 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78752
Wesley
Job Details: 09/14/2023
Arrived onsite for not filling and found unit operating with sticking fill valve. Repaired by releasing pressure and cycling. Unit is now operating as designed and filling properly. All checks good. Unit is now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Austin, TX 78704
Wesley
Job Details: 09/14/2023
Arrived onsite and found unit operating with failed OWI seal ring. Ordering the OWI to repair. Advised on needed part. ; ordrng 1 W11612329 (Owi)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Paul
Job Details: 09/14/2023
Arrived onsite for a washer making a grinding noise during the rinse cycle. I tested the washer in diagnostics and the unit completed the cycle and worked as designed. The only issue is the belt was very loose. I changed the belt and tested the washer in a quick wash cycle with a load of towels. The washer completed the cycle and works as designed and sounds normal. I went over piling the clothes and detergent use and amount with the customer. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL314KSS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/14/2023
"Arrived on site and replaced previously diagnosed control, Ui and run cap. Unit now working as designed. Verified with Techline unit takes about 15mins to cycle and compressor kicks on. Job complete. SR#7737332572"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Wesley
Job Details: 09/14/2023
Arrived onsite and replaced the diffuser for over cooling the fridge concern. Unit is now operating as designed. All. Checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Buda, TX 78610
Matthew
Job Details: 09/14/2023
Arrived onsite for washer shaking a lot during spin cycle . Upon arrival inspected unit. Found suspension failed. Replaced all four rods. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Buda, TX 78610
Matthew
Job Details: 09/14/2023
"Arrived onsite for unit making loud vibration sounds during use. Called tech line as this is a repetitive issue. Austin- SR#7737324099. Recommended removing drum and isolating moving parts. Removed drum and found that motor and blower assembly are the source of the noise. Adjusted housing and internal vent, also using sound pads. Reassembled and noise was greatly reduced. If symptoms persist recommend replacing motor, blower, housing , bracket and vent pipe. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2023
(SV) Customer complained water dripping from ice chute. Found ice chute not closing fully. Replaced chute and unit is working. Advised on proper loading and use and care for water filter. Advised proper loading of RC section for proper air flow and prevention of freezing milk. Rc temp is 37 at top shelf. This is proper temp unit is working in RC section as designed. Job Complete
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Austin, TX 78722
Joe Z
Job Details: 09/13/2023
Arrived on site to install previously ordered parts. Replaced oven outer glass and drawer panel. Unit is operating as des. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Joe Z
Job Details: 09/13/2023
Arrived on site for center burner with only partial flame. Upon arrival test unit and only a corner of burner is igniting. Inspected burner and does not have any debris build up. Need to replace center burner. Replaced center burner W11435660. Test unit and is operating as designed. No gas leaks present at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 09/13/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit turned off at the breaker. Cycled power and placed the unit in diagnostics and checked error codes. I found F2E0-control panel unplugged. Cleared the code and tested the unit and it operated as designed. Removed the panel and found the harness connected. Following the tech sheet for the error codes, I removed and replaced the control panel and programmed the panel. Retested and unit is operating as designed. No one available to sign for receipt (model home). Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2023
"Arrived on site to replace previously diagnosed diffuser. Verified diffuser was culprit of noise. Replaced diffuser, ran diagnostics and opened/closed diffuser multiple times. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model Kdte204kps1
Near Georgetown, TX 78633
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose dishwasher leaking and doesn't have all buttons on console working. I found 2 buttons unresponsive, and a new console is needed to resolve. I checked the unit for leaks. Left side does leak, and I could see white residue on the ground. I found the vent gasket partially folded and corrected. Rain a diag cycle and didn't see any other leaking. Returning with console, and gaskets / vent if leak is not solved. Office to schedule when part arrives.; ordrng 1 W11622500 (Console)"
We serviced a
JENN-AIR FREEZER
Model JFX2897DRP02
Near Lago Vista, TX 78645
Paul
Job Details: 09/13/2023
"Arrived onsite for a refrigerator to replace previous diagnosed parts. The unit was unplugged and off on arrival. I powered the unit up and I found the three way valve working properly. The compressor would start up immediately when powered up after it had been running. I punctured the system and found no refrigerant in the system. I replaced the compressor, RC evaporator, and drier. I added an access valve on the new compressor. I vacuumed the system and charged it with 5.50 ozs of R134A. The unit is cooling down and is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marble Falls, TX 78654
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-low fill/no fill. Cleared the code and continued with testing. The unit operated as designed, but did not fill to level. I manually tested the valve and found the hot valve not opening. I removed and replaced the valve and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78681
Kimo
Job Details: 09/13/2023
Arrived onsite to install previously ordered part. Upon arrival I installed the new console and tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/13/2023
"Arrived on site to test unit for found from sense to done. Found gearcase shaft dropped causing seizing. Replaced gearcase, actuator, run cap, cam, belt and hub. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78752
Joe Z
Job Details: 09/13/2023
"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. The compressor is running but only pulling .25 amps. There is zero frost pattern. Need to replace compressor. Ordering compressor, access valve, Uv drier, nitrogen, R600 kit, 2 hours weigh time. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near The Hills, TX 78738
Leonardo
Job Details: 09/13/2023
Arrived on site to installe new support. Installed part test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2023
"Arrived on site to test unit for not washing. Found gearcase has failed. Replaced gearcase, slider, clutch, and control. Unit now working as designed. No leaks detected. Job complete. ; ordrng 1 W10909670 (Spaner) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spicewood, TX 78669
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer not powering on. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed to respond. Tested voltage at the outlet and it is good. Removed the control panel and tested voltage at the control and got 122V but the diagnostics LED was not on. Tested the UI harness and it is good. I removed and replaced the main control and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Maurice R
Job Details: 09/13/2023
Arrived onsite for dishwasher not working. On inspection found 2 errors F4E3 & f7e1. Tested drain and water are both good. The unit would not spray water. Installed new pump and now the unit is operating as designed and no water leaks detected during service.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Leander, TX 78645
Paul
Job Details: 09/13/2023
Arrived onsite for a microwave that the door will just open on its own while the unit is in use. The customer showed me what it was doing and while running a timed cycle the door just opened on its own. This falls under service pointer W11646951. I installed a door latch kit and adjusted the switch brackets. I tested the unit and it completes a two minute cycle now with the door remaining shut and its heating properly. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose dishwasher not draining properly. On arrival found unit full of water and throwing an F8E4 error. Removed flood tray and emptied water. I tested the drain and got it to drain, but water was backing up into the sink. With sink backing up water may also be backfeeding to dishwasher. I ran the unit after I drained it and didn't see any leaks, but water back into sink again. Advised builder to address slow drain sink and follow up if any issues present. Call complete."
We serviced a
GE DRYER
Model GFD55ESPRRS
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose dryer that was not heating. On arrival ran unit and found itnwas drying. I was informed the unit was only a couple weeks old and had not heated properly. This places the unit under mfr warranty, and it's recommended to have GE resolve. Customer said they would have it worked on out of warranty. Consulted office and advised customer that we will not pursue repair. Unit should not need a software update and since it's brand new some of the harnesses and control parts will take longer to get and may be costly. No repair being performed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/13/2023
Arrived on site to test unit for flames to high. Adjusted flames test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/13/2023
Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Matthew
Job Details: 09/13/2023
Arrived onsite for sealed system repair. Replaced failed compressor and dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Notified customer to give 24hrs and will monitor bottle of water in the freezer. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78633
David Z
Job Details: 09/13/2023
"Arrived on site to diagnose refrigerator not cooling properly. Found RC section not cooling due to ice buildup on evaporator. I removed the evap cover due to fan not running, and also found the right side of the evaporator engulfed in ice. Melted the ice down and replaced the evap cover. Verified the fan was running properly arter repair was completed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near West Lake Hills, TX 78746
Luis
Job Details: 09/13/2023
"Arrived on site. Customer defrosted unit,opened freezer door found ice build up on right side,checked door seal good,removed door checked door slides and brackets,both closing as designed. Found gaps between liner and cabinet added adhesive to gaps. If issue reoccurs unit will need a freezer door."
We serviced a
MAYTAG WASHER
Model MDB8989SHZ0
Near Austin, TX 78736
Scott
Job Details: 09/13/2023
Arrived on site for poor washing performance. Ran diagnostics found wash motor very loud . Also found left hand upper adjuster not staying in place . Ordering adjuster and sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10591570 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Kingsland, TX 78639
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer not locking and starting a cycle. Upon further inspection, I found the customer had items in the tub ready to be washed and the unit was overloaded. I made recommendations for use and care and explained what size loads to wash. I placed the unit in diagnostics showing error code F0E9-off balance pause. I cleared the code and continued with testing and the unit is operating as designed. I tested the unit on a Normal cycle and the unit began to operate as designed. No water leaks observed during service, job completed."
We serviced a
GE RANGE
Model JBS60RK1SS
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2023
"Arrived on site for range needing previously diagnosed back right inf switch, upon arrival reconfirmed failure and installed part. Found inf. Switch could send 240 on low/high dual setting but only inner element would turn on. Replaced front right element and found the same results indicating element sent was defective. Will need office to get autho to replace WB30X24111 front right element.; ordrng 1 WB30X24111 (Element(fr))"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Austin, TX 78737
Scott
Job Details: 09/13/2023
"Arrived on site ,replaced cooling fan , appliance mang control, mag ,and inverter . Ran heating test and 30 seconds in microwave was smoking . Shut unit off and killed power at breaker . Called tech line , recommended harness and new cooling motor . Also ordering parts research on harness . Also ordering 2 wave guide covers . Wave cover , fan , appliance manger Sr 7737319997 Call to set return ; ordrng 1 Partsresearch and 2 W10915651 (Wave guide)s"
We serviced a
WHIRLPOOL WASHER
Model Wtw8127lw1
Near Georgetown, TX 78626
Gerry C
Job Details: 09/13/2023
"WTW8127LW1 GP arrived on site to inspect washer making loud noise. Customer stated that in certain cycles it sounds like rocks in a blender and the basket would not stop spinning unless they cut power to the unit. Upon inspection I found that the gearcase oil had leaked out and there was an excessive amount of debris on the upper shaft. Replaced the gearcase, rotor and slider. Reassembled and calibrated the unit. Ran diagnostic cycle and the unit completed it with no errors. Informed customer of my findings and advised them on use and care of the unit. No water leaks observed during service. Also found that the pan underneath the unit was not properly installed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Andice, TX 78628
Maurice R
Job Details: 09/13/2023
Arrived onsite for previously diagnosed parts. I tried to use the spacer that were sent to help level the door. They were to small to go on the hinge. I used a washer from my truck to lift the door. You can only use 1 washer or the sleeve for the hinge does not fit back on the hinge correctly. I got the door pretty close by using the 1 washer and adjusting the feet. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Maurice R
Job Details: 09/13/2023
"Arrived onsite for dishwasher not working. On inspection there was power, I found 2 errors on the unit. Water was working and drain was working.nit would not spray water. Installed new pump assembly and it is operating as designed and no water leaks detected during service.F4E3 F7e1"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2023
Arrived on site to test unit for not cooling properly. Found condenser was extremely clogged preventing compressor from getting proper air flow causing compressor to overheat and kick off on thermal. Cleared condenser and cooled compressor down with wet rag. Found compressor was pulling 1.2 amps and working as designed. Condenser and evap motor working properly. Advised customer to allow unit at least 24hrs to reach set temps. No leaks detected. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Georgetown, TX 78626
Gerry C
Job Details: 09/13/2023
ADB1400AMS0 GP arrived on site to inspect dishwasher not operating. Upon inspection I found that there was no junction box connected to the unit. Checked to make sure there was voltage at the outlet. Ran service test mode and unit operating as designed. No water leaks observed during service. Informed builder of my findings
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Leander, TX 78641
Maurice R
Job Details: 09/13/2023
"Arrived onsite for previously diagnosed parts. Installed the inlet thermistor and tested dryer. The dryer heated up, let the unit for 5 minutes. The test will be when the customer use the normal setting with wet clothes. No gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78633
David Z
Job Details: 09/13/2023
Arrived on site to diagnose refrigerator with no working icemaker. Checked and found icemaker unresponsive. I checked the door harness and found broken wires in the harness resulting in lack of power to icemaker. Ordering autho and a new door. Office to schedule when new door arrives.; ordrng 1 LW11037733 (Freezer Door)
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Austin, TX 78746
Wesley
Job Details: 09/13/2023
Arrived onsite for ongoing rattling concerns and determined that the cause of the noise was rattling from the ridged vent. Advised customer on findings and provided instruct on instillation and findings. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78759
Wesley
Job Details: 09/13/2023
Arrived onsite and replaced the pump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2023
Arrived on site for refrigerator needing previously diagnosed ice door seperator. Upon arrival reconfirmed issue and installed seperator. Found air leak gone and unit working as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2023
Arrived on site to test unit for HMI acting erratic. Replaced control per service pointer W11682433. Replaced with correct recommended control W11410065. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Salado, TX 76571
Tyler
Job Details: 09/13/2023
Arrived on site for refrigerator not cooling and door not sealing. Upon arrival confirmed failure and inspected unit. Found uit not lvl and top right corner of outter liner starting to bow outward. Releveled unit and found gasket could seal better. Spoke with techline to document liner bowing and techline said no further repairs could be made to it (Sr# 7737319600) call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78681
Gerry C
Job Details: 09/13/2023
"KRFC704FPS04 GP arrived on site to perform a sealed system repair. Removed and replaced the compressor, condenser, non uv drier and service port. Pulled vacuum down to 380 microns and watched the gauges to verify the vacuum held. Charged the unit with 4.5 oz of R134. Reconnected power to the unit and it began cooling. Seated the drain tube properly and leveled the unit. No water leaks observed during service"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78735
Scott
Job Details: 09/13/2023
"Arrived on site ,replaced slides left hand and left support upper and both right hand supports on bottom draw . Doors are closing properly . Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78703
Wesley
Job Details: 09/13/2023
Arrived onsite and found unit operating with failed console. Replaced console. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Luis
Job Details: 09/13/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manor, TX 78653
Matthew
Job Details: 09/13/2023
Arrived onsite for unit freezing items in fresh food section. Upon arrival inspected unit. Found majority of items frozen in RC. Ran diagnostics and found diffuser door sticking allowing cold airflow to continuously funnel air into RC. Ordering diffuser. Set to return September 20th.; ordrng 1 W11645127 (Diffuser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78722
Joe Z
Job Details: 09/13/2023
"Arrived on site for not drying. Upon arrival, Ran diagnostics and there are no saved error codes. Ran diagnostics and heater is energizing and pulling correct amperage. Noticed there is no rinse aid being used. using rinse aid, hot water, and placements of dishes will help with drying process. Explained how plastics will not dry correctly with this model. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bastrop, TX 78602
Matthew
Job Details: 09/13/2023
Arrived onsite for unit leaking. Upon arrival inspected unit. Ran unit and found no signs of leaking. Inspected behind unit and found AC drip pipe is draining down the same line as he washer standpipe. The dripping sound is from the ac not the washer. No signs of water in the flooring. No leaks present at this time.
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS0
Near Georgetown, TX 78628
David Z
Job Details: 09/13/2023
"Arrived on site to replace dispenser drawer to resolve lack of spring action when opening. Found new drawer was blue, and even with testing it no difference was made. By the looks of the interior of the drawer housing there is a lever that's sagging and isn't staying locked where it needs to. Customer does not wish to further pursue a repair, and doesn't mind running unit as is. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Gerry C
Job Details: 09/13/2023
"KRMF706ESS01 GP arrived on site to perform a sealed system repair. Replaced compressor, uv drier and service port. Pulled vacuum and found the vacuum would not hold. Charged the system with nitrogen to 120psi and bubble tested braising points, FC &RC Evap and found no leaks. Charged the yoder loop with nitrogen and discovered a slow leak is present. Advised tech line of my findings. Unit submitted for product exchange. No water leaks observed during service. SR# 7737320902"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrew
Job Details: 09/13/2023
Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Verified receiving proper voltage(120vac). Replaced motor and unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78747
Scott
Job Details: 09/13/2023
Arrived on site for dryer taking multiple cycles to dry. Ran air flow and temp checked . Found air flow restriction. Recommended customer to have exterior vent cleaned. Job complete Collected 162.36 AUTHO 4CNLV3
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2023
Arrived on site to test unit for temps being erratic. Found UI display is out. Recommend UI and control replacement. Office to reschedule. ; ordrng 1 W10848301 (UI) and 1 W10843055 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78745
Luis
Job Details: 09/13/2023
"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Marble Falls, TX 78654
Lou
Job Details: 09/13/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the spin cycle and found the basket slipping on the gearcase spindle. Stopped testing and disassembled the unit to find the teeth on the bun stripped and the teeth on the gearcase rusted and stripped. Tilted the unit back to inspect the gearcase components and found the cam teeth beginning to strip and the belt with slack in it. Once I received authorization to replace parts, I removed and replaced the gearcase, cam, belt and hub and calibrated the unit. Retested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KCGS356ESS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/13/2023
Arrived on site for cooktop burner flame to big on the low setting. On interior found 2 burners that there was no simmer just high and medium. Adjusted the valve so the burners have a simmer flame. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/13/2023
"Arrived onsite for a oven with a error message. The error message is for a missed wired unit or the power flashed on and back Will create the error message. I turn the breaker off for 1 minute and restarted the unit. The error message was gone, I heated the oven to 300? before I turn it off. The oven is working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, TX 78660
Kimo
Job Details: 09/13/2023
"Arrived on site to install previously diagnosed parts. Upon arrival I installed the new control, cam,and actuator and tested the unit and found unit operating as designed no leaks."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, TX 78626
Gerry C
Job Details: 09/13/2023
MED4500MW0 Arrived to inspect timer not working. I found the timer had failed internally and locked up. I removed and replaced the timer and tested. The knob had failed as well and will require replacement. Part W11675852 D2C.; ordrng 1 W11675852 (Timer Knob) and 1 PartD2C (W11675852 D2C)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Dripping Springs, TX 78620
Scott
Job Details: 09/13/2023
Arrived on site for Fronde not making ice . Found IM will not harvest or fill. Ordering ice maker . Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Smithville, TX 78957
Matthew
Job Details: 09/13/2023
"Arrived onsite for unit making lots of noise when in use. Upon arrival inspected unit. Found rollers and idler worn. Also belt was worn. Replaced idler pulley, rollers (2) and belt. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Round Rock, TX 78681
Kimo
Job Details: 09/13/2023
"Arrived onsite to install properly diagnosed parts.upon arrived installed the new ui, gasket and tested the heating element and found that the heating circuit is good. I replaced the control and tested the unit and found the unit operating as designed no leaks."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78733
Leonardo
Job Details: 09/13/2023
Arrived on site to replace console. Replaced console test unit and unit still not working. Removed back cover and found blower stuck with vent. Secured vent away from blower test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Belton, TX 76513
Tyler
Job Details: 09/13/2023
"Arrived on site for refrigerator making a rattling noise.p and needing wires inspected under fc door. Upon arrival confirmed nois failure when opening rc door and finding defuser motor vibrating heavily enough to visually shake cover. Found wiring under fc door intact. Rescheduled customer for 09/19/23 to complete repairs. Ordering W11236851 defuser, W11236851 cover; ordrng 1 W11236851 (Defuser) and 1 W11236851 (Cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manor, TX 78653
Matthew
Job Details: 09/13/2023
Arrived onsite to replace faulty ice door. Replace part. During replacement found outer chute with Condensation and light frost on inner chute cover. This could be due to the faulty ice door. Customer will monitor . If symptoms persist could be an insulation issue. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78735
Leonardo
Job Details: 09/13/2023
Arrived on site to test unit for shorted keypad. Found shorted console and console coming a part. Will order new console office to reschedule ; ordrng 1 W11660284 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Kimo
Job Details: 09/13/2023
Arrived onsite for a washer that is not completing cycle. Upon arrival I ran the unit in quick wash and found that the unit operated as designed. No leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78752
Joe Z
Job Details: 09/13/2023
"Arrived on site for not drying, upon arrival unit is in apartment 324. Ran diagnostics and there are no saved error codes. Ran diagnostics and heater is energizing and pulling correct amperage. Noticed there is no rinse aid being used. Explained the benefit of using rinse aid, hot water, and placements of dishes. Explained how plastics how will not dry correctly with this model. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78752
Joe Z
Job Details: 09/13/2023
"Arrived on site for unit not cooling. Upon arrival unit is in apartment 230. Inspected unit and found evaporator completely incased in ice. Cannot access evaporator due to ice formed covering back of shelves and lower container. Builder will shut off power to unit, leave doors open and needs to run towels around bottom of unit to help keep water contained. Office please reschedule after 48 hours; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Cedar Park, TX 78613
Maurice R
Job Details: 09/13/2023
Arrived onsite for dishwasher with flashing light. On inspection the display has 6g9 on it and the last digit was going between 6 and 9. There was no reason to the ui. I turn the unit off for a few minutes and it return to the same thing on the display. Ordering a control box and ui. No water leaks detected during service. Office to reschedule when parts arrive.; ordrng 1 W11660284 (Control panel) and 1 W11632709 (Ui board)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waco, TX 76705
Jonathan M
Job Details: 09/12/2023
Arrived on site for a dryer that has no power. Inspected unit and work area. Went to check voltage at the terminal block and found the terminal block blown on the line one side and the power cord completely detached on the line one side from the terminal block. Went ahead and replaced the terminal block and fixed the wiring but I did advise the customer that their power cord is no longer able to be used and they will need a new power cord to complete the full repair. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Del Valle, TX 78617
Scott
Job Details: 09/12/2023
"Arrived on site ,installed left roller ,axel, screw . No water leaks detected at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Waco, TX 76710
Jonathan M
Job Details: 09/12/2023
"Arrived on site for a washing machine that is not starting any cycles and has water inside of the drum. Inspected unit and work area. Confirmed the customers complaint and found the whole basket full of water and clothes. The customer use the shop vac to vacuum out the water out of the tub. Checked underneath the unit and found, the drain pump cover had dropped causing one of the wires to be separated from the drain pump connector. Spliced on a spade with some shrink wrap to repair the wire connector. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near China Spring, TX 76633
Jonathan M
Job Details: 09/12/2023
"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the control and turn power back on to the unit. Found 120 V at the terminal block but no voltage at the control. Checked continuity on the wire harness and found continuity, and as soon as checking, continuity, found the control come on and illuminate, indicating an issue with the thermal fuse turned the power back off and checked all my loads. Found all loads checking good except for the drain pump which was shorted out. Ordering the drain pump and in-line thermal fuse and will return with the control as well just in case. Rescheduled the customer to 9/19. ; ordrng 1 W11397505 (In line fuse) and 1 W11462456 (Drain pump) and 1 W11572097 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Gerry C
Job Details: 09/12/2023
"WDF331PAHS1 GP arrived on site to inspect dishwasher not drying dishes. Placed the unit in service mode to check for error codes and found none. Ran service test and checked for amp draw on the heater and it is within operating range. Advised the customer on detergent use including type and the recommended amount, informed them about the use of rinse aid. The unit is operating as designed with no water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Elgin, TX 78621
Matthew
Job Details: 09/12/2023
Arrived onsite for unit not cooling after previous repair. Upon arrival inspected unit. Found unit low on charge and not cooling properly. Inspected and found leak at evaporator. Took pic. Disassembled and replaced evaporator and dryer. Pulled vacuum and held. Charged per spec and tested. Frost pattern looks good and compressor is running. Customer will monitor temperature over 24 hrs. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Lockhart, TX 78644
Leonardo
Job Details: 09/12/2023
"Arrived on site to test unit for door handle loose. Found screws loose, secured screws to door handle test unit and unit test good job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDMO2
Near Jarrell, TX 76537
Gerry C
Job Details: 09/12/2023
"GP arrived on site to inspect refrigerator not cooling. Customer stated that the machine never shuts off, I assume its attempting defrost mode. Upon further inspection I found the compressor only pulling .7amps. Thermography showed 138 degrees into condenser but return only 94 degrees. Sealed system required. Office to contact customer for scheduling. No water leaks observed during service.; ordrng 1 2HRS (2HRS) and 1 W11580057 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Dye drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Jarrell, TX 76537
Gerry C
Job Details: 09/12/2023
WTW4955HW3 GP arrived on site to inspect washer making noise. Placed the unit into service mode and attempted to recreate the sound but was unsuccessful. Customer showed video verifying concern. I checked the cam and found quite a bit of plastic fouling inside indicative of grinding. Removed and replaced the cam and shifter and calibrated the unit. Ran automatic test and the unit passed with no water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78724
Kimo
Job Details: 09/12/2023
Arrived on site to install a door and refrigerator. But upon arrival the customer informed me that the unit had already been replaced and no longer need the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Wesley
Job Details: 09/12/2023
"Arrived onsite and serviced refrigerator in 2327 for over cooling and freezing food in fridge, replaced the diffuser. Unit seems to be operating as designed all checks good. Advised customer on repair."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 09/12/2023
Arrived onsite to replace faulty console. Replaced console. Found that console is incorrect. Console for double oven. Need to re order console W11600370. Left power off at breaker. Office to reschedule. Customer will try to reach out to Whirlpool to expedite the console as they have not had a functioning oven for a while. ; ordrng 1 W11600370 (Console)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Harker Heights, TX 76548
David Z
Job Details: 09/12/2023
"Arrived on site to follow up on refrigerator leaking some water and building frost consistently. Checked door gasket and found previois repair and seal held and gasket is good. Called tech line and spoke with Chris, SR 7737311542. Was informed that this issue is known to engineering and they will follow up with me with a proper repair. Also found icemaker leaking some water. When engineering contacts me with repair we need to follow up with customer and order proper parts and icemaker as well. ; O-emld tckt"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2023
"Arrived on site for freezer not cooling. Upon arrival confirmed failure. Found compressor to hot to touch but was able to verify amp draw at 0.9amps. Found evap fan running as well as small ice block built up around evap cap tube but rest of coil was dry and warm. Found unit has sealed system failure and will need compressor and possible evap coil replacement. Office to reschedule once availability of parts is known. Ordering W11507067 evap, WPW10750849 compressor, WPW10143759 uv drier, W10913906 access valve, nitrogen. ; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evap) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Cedar Park, TX 78613
Maurice R
Job Details: 09/12/2023
Arrived onsite for refrigerator now cooling. Took the temperature in the RC was 42? the FC was 14?. Took the toe plate off and found the coils clogged up. Removed the debris from the coils. Now the FC is 1? the RC is now 36?. Ran the icemaker test and it passed the harvest and fill test. No errors on the icemaker. The ice bin was out of the unit I went to reinstall and I had a hard time inserting it into the icemaker.customer said he has had issue with it for awhile. Ordering a new ice bin to drop off.; ordrng 1 WPW10347093 (Ice bin)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Kyle, TX 78640
Andrey
Job Details: 09/12/2023
"Arrived on site to test unit for shaking, customer stated that unit was delivered and not leveled, tested unit found unit slightly uneven, leveled unit , ran calibration cycle and off balance detection, and unit did not detect anything unusual, advised customer on proper loading techniques at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/12/2023
Arrived onsite for upper rack not working properly. On inspection one stop was missing and the other was broken. Replaced both stops and the upper rack and now the upper rack does not want to fall out. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW07
Near Austin, TX 78745
Joe Z
Job Details: 09/12/2023
"Arrived on site for low ice production. Upon arrival, inspected unit and found container completely filled with ice. Uploaded picture on SD. Test ice maker and harvested current ice in tray and refilled once went back to home position. Unit is operating as designed. Explained to customer that this unit is not designed for consumption of large amounts of ice for coolers or other large containers. It will take hours to refill container. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Jarrell, TX 76537
Gerry C
Job Details: 09/12/2023
WRS325SDHB08 GP is arrived on site for to install previously diagnosed and ordered part. Removed and replaced FC door. Verified water and electrical connections. Adjusted door height and leveled the unit. No water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78738
Joe Z
Job Details: 09/12/2023
Arrived on site to install previously ordered parts. Replaced harness W11591637 and control W11556727. Test unit with load of towels. Unit no longer Tripps breaker. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Georgetown, TX 78633
Lou
Job Details: 09/12/2023
"Arrived on site to inspect dishwasher not getting any water. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-variable speed motor failure. I cleared the code and continued with testing. Once t(e unit dispensed water into the tub, the motor was to come on and the unit shut down and drained the water. I pulled the unit out and removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Temple, TX 76502
David Z
Job Details: 09/12/2023
Arrived on site to follow up on washer that was not draining. Examined bottom of unit after confirming no activity from drain pump. I found the black wires for the drain pump harness came out of their spade terminal. I was able to repair the damaged connection and secured it. Tested unit and verified good drain. If issue returns please send DZO and a new wiring harness.