Arrived on site for left rear burner not sparking . Found igniter wires had been pinched and grounding to chassis. Fixed igniter wire . Unit is now properly igniting on all burners . No gas leaks detected at time of service. Job complete

Arrived onsite and installed upper manifold and tubes. Unit noise which is occurring as a result of middle wash arm design is still occurring. Called techline to document findings. Spoke with Steve. SR#7734715885No further recommendation for repair. Directed customer to whirlpool customer care with design concerns.

"Arrived onsite and replaced 12 led modules to updated part number according special provision. Unit is now operating as designed, advised customer on repair."

"Arrived on site for washer shaking and not spinning load out . Ran diagnostics got 0-3, 0-5 , 0-7 codes . Could wiggle inner basket . Replaced gearcase ,slider . Ran calibration and diagnostics wash. All checked out normal. No water leaks detected at time of service. Job complete"

"Arrived onsite for dryer taken long to dry. On inspection there was no air flow in the dryer, confirmed the heating element was working it ohm out to 10ohms. Checked the exhaust vent for lint it was clear. Took the back in check the thermistors and thermal fuse they check good. Checked the thermal cutoff it was out range. Found the fan vent restricted with lint, clean it out and reassembled the unit . Tested unit and the air flow was fine now. Unit is operating as designed."

Arrived onsite for heat dry cycle not working . Upon arrival ran diagnostics and got F7-E1 no heat. Ran diagnostics cycle and heater did not pull any amps. Test heater and is OL. Need to replace heater. Replaced heater and test unit. Unit now heats correctly. No leaks present at this time. Job complete

Arrived onsite for dishwasher not dispensing rinse agent. On inspection ran the dishwasher in diagnostics mode and left the soap dispenser up to see if it dispenses the rinse agent. Open the unit in found suds at the bottom of the unit after the unit dispensed the rinse agent. Then ran the unit in diagnostics mode with the soap dispenser closed and there was no suds at the bottom of the unit. The unit is working as designed. No water leaks detected during service.

"Arrived on site and inspected refrigerator and found freezer compartment light is out, replaced it per W11460554- S191AQ. Lighting is now working properly, job complete"

"Arrived on site and inspected oven and found control panel is time jumping. Recommend it to homeowner that it be connected to Wi-Fi so that it can update itself properly and this issues should stop. If it doesnt stop control panel will need to be ordered, job complete"

"Arrived on site to diagnose range that doesn't have any hear coming from front right burner. Examined burner and found burner good. Attempted to replace infinite switch, found damaged in box, same with burner. Checked wiring in harness and found a break in the wiring going to front right burner. Repaired wiring and tested. Verified all working as designed. Call complete."

"Arrived on site to diagnose microwave not heating and making loud buzzing sounds. Tested unit and confirmed no heat and abnormally loud magnetron. Replaced HV system components dud to failure, Magnetron / capacitor / diode. Retested unit and verified all working as designed. Call complete."

"Arrived on site to diagnose microwave that had some burn spots in the cavity. Examined unit and found this model is equipped with the cooking rack, and rack was used without having items on rack and turntable. Advised customer on proper procedure for using the rack and that items have to be on rack and turntable to work properly. Customer didn't need burn marks painted over. Unit is working as designed. Call complete."

"Arrived on site to diagnose washer making noise when spinning. Examined unit and found the splutch pulley was loose due to the nut being loose, and belt was rubbing into the motor cage. Replaced belt and splitch assembly and tested. Verified noise is gone and working as designed. Call complete."

"Arrived on site to inspect wall oven microwave combo unit lights not working. Upon further inspection, I found the microwave light does not come on when opening the door. The oven light is operating as designed. Customer has the app on their phone and unit is connected to WiFi. I cycled power to the unit and pulled it out from the cabinets onto my dolly and inspected the microwave lamp,and found the element was broken. I replaced the bulb and cycled power and checked the light and it is operating as designed now. Reassembled,bled the unit and placed it back in the cabinets and tested and unit is operating as designed. Job completed."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is leaking at the bottom left and right corners of the door and did so after previous service call. I tested the unit and after a few minutes of testing, water began to drip from the right bottom corner of the door then a few minutes after that, the left side was leaking. I found the tub is cracked underneath (photo) where the water was dripping on the right side. The left side leak appeared to be coming from inside the door possibly from the door,gasket area, but it wasnt clear and to exactly where. The customer advised that they will purchase a new unit to replace this one. No charge as this unit was just serviced. Job completed."

Arrived on site to diagnose a range with a gap between controls panel and range top. Found customer seeing oven vent and advised then this is normal. No repairs needed and job is complete.

Arrived on site to replace previously ordered parts for range. Replaced glass and control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a microwave with a light not turning off. Found relays in control not opening and closing properly. Replaced control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a range that is not leveled. Found anti tip bracket incorrectly mounted and range foot on top of bracket. Builder will need to have installation issue corrected.

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and followed r600 procedures to vacuum and charge unit. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Unit in apartment 9101. Arrived onsite to replace ice maker. Replaced ice maker and tested. Unit is functioning properly. Job complete

"Arrived onsite for cooktop flame loosing intensity and long preheat time. Upon arrival inspected unit. Found burners igniting fine, however the more burners that are one the lower the other burner flames get. Also tested bake cycle and did reach target of 350 degrees approximately 20-25 in. Contacted tech line for assistance. Tech recommended having supply pressure checked. Appears to be a limited/restricted supply. Customer will contact gas company to check supply. Customer also having hot water issues in home (is also gas). If symptoms persist recommend replacing Pressure regulator . Provided SR#7734714006. Customer will contact office of supply is found to be good. Job complete"

"Arrived onsite to replace failed compressor. Replaced compressor, dryer, access valve and start device. Pulled vacuum and held. Charged per spec. Powered unit and compressor is now operating as designed. Pressure good and unit is cooling. Recommended customer place bottle of water in the freezer and monitor temperature. Job complete"

Arrived onsite to install previously ordered parts. Installed new door and badge. Used heat gun to form gasket. Job complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice budget nearly empty. After further inspection I found cause of failure had been due to harness connection wiggling three from the inlet valve and not allowing water to enter the unit. Was able to tighten and resecure connection and found unit now fully functioning as designed. Call complete no leaks present

Arrived on site for unit needing previously diagnosed drain pump. Upon arrival install required part then reassembled reset and tested unit on a normal quick water cycle for 30 minutes and found unit showing no error codes and fully functioning as designed with no leaks. Call complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console motor wheel housing and bracket. Upon inspection off parts I found some leftover glue from the factory on the drum Which will cause a thumping thumping noise as it rolls over rollers. Remind me of the customer aware of this. I tested the unit and found unit operating as designed.

Arrived on site to replace previously ordered parts for dryer. Replaced L1 wiring on terminal block and apartment maintenance will need to install new power cord.

Arrived onsite to install previously diagnosed part Upon arrival I installed new ice door and tested unit and found unit operating as designed. I Reiterated to the customer tech lines advice of removing the ice bin to clean out the shards of ice underneath often to keep it from jamming. job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water and icemaker both turned off preventing ice production. Turned both on and all is working properly at this time and no leaks were found at time of service.

Arrived on site to test unit for unit giving F4E4. Found bad sensor replaced sensor test unit and unit test good job complete.

Arrived on site to test unit for oven not heating. Test unit and found plugg can not going in to outlet correctly. Not the correct plug to outlet. He will need an electrician

Arrived on site to test unit for oven not heating correctly. Test unit and found black wire from power cord connected to neutral at terminal block and white wire was connected to L1. Switches the wires test unit and unit test good job complete.

"BT arrived on site to inspect dispenser issue. Prior to our arrival the CX had replaced the water filter due to loss of flow. I tested with the automatic measured fill and it was within mfg specifications. Likely due to recent filter change. During my inspection I found the right door gasket aggressively contacted by the molliom when the door closed. Further, the mollion would make intermittent contact and not operate as designed. By adjusting the hinges which required forming back into position, and leveling the chassis via leveling legs. The million no longer contacts the door gasket and operated consistently. Operational test good, no leaks observed during service."

Arrived on site for refrigerator causing moister build up to occur on mullion bar. Upon arrival confirmed issue and ran test 131 in diagnostics and verified 14.07 dcv to mullion from control but mullion failed to turn on. Replaced part then ran test again and found mullion heating as designed. Informed customer unit was ready for use. Call complete

"Arrived on site to test unit for no power. Found breaker was off. Reset breaker, unit working as designed. Job complete."

"Arrived on site to test unit for loud grinding noise, tested unit found back console cover plate vibrating against unit creating loud noise, secured plate properly noise is now gone could not mimic any other noise with maintenance present, advised them to monitor it and if the noise comes back, will need a video recording to diagnose issue, at this time unit is running properly, job complete"

Arrived on site to test unit for unit smoking. Test unit and found smoking from burners normal when first time being used. Job complete.

"Arrived on site for washing machine being locked and giving error code F3e1. I found the pressure sensor failed. Once I replaced the pressure sensor the unit stopped draining and unlocked. I ran a diagnostics cycle and found the washer working as designed. I found a lot of soap suds in the unit when none was used. I advised the customer to run a clean cycle before use, and to run a clean cycle once a month to two months. Job complete."

"Arrived on site to replace previously diagnosed compressor,evaporator, UV dye drier and access valve, replaced parts, vacuumed system down, unit held good vacuum, charged 4.27 oz of R134a, evaporator developed a good frost pattern, advised customer to put a water bottle in FC when it is frozen unit is good to load , at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for washing machine squealing. I inspected the unit and work area. I put the unit into a high speed spin. I added a shipping blanket and towel to add weight and could not recreate the noise. I inspected Ted the gear case and found no signs of an oil leak, no signs of the belt slipping on the cam. I calibrated the gearcase and control. The unit is working as designed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and vacuum down the unit was able to hold a vacuum for 20 minutes and charge the system. Tested the unit and the unit began cooling operate as designed. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Took temperature of the freezer in from the freezer at -2?F. Tested the icemaker and found the motor would not turn. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for refrigerator powering off. Talking with CX said that it had not power down in a few days and the unit will come backup in a few hours . The fridge is in a enclosure that has no room on ether side or the back side to let the fridge breathe. Pulled the unit out 8 inches from the back wall to see if we are having a heating issue. CX will call back in if issue still happens. The unit is working as designed right now. No water leaks detected during service.

Arrived on site to install previously diagnosed parts. Gain access to oven and put in the parts of previously diagnosed parts. Tested unit set oven to 350?. Informed CX on how the temperature ranges when you first turn the oven on. Unit working as designed.

Arrived on site for a washing machine with no power. Upon arrival the customer stated the unit died mid cycle with the lid still locked. I test power at the wall and found it good. I then gained access to the control and found it sending no voltage. This indicates a bad control. Before replacing the control I ohmd out all other components and found the drain pump ohmd out at 1.3 when it should be between 17-23. This indicates a bad drain pump which possibly shorted the control. I replaced the pump and control. I then calibrated the unit and ran a test cycle. I found the unit ran as designed with no leaks present at the end of service. Call complete.

Arrived onsite for stinky plastic smell. Suggested replacing heater and implementing cleaning cycles at regular intervals. Cleaned heater and dishwasher base and provided instruct on dishwasher cleaning. Charged

"Arrived onsite and found unit not drying but heating. Inspected function and removed duct. Found duct clogged with fresh downy lint. Customer informed me they had just washed and dryer some new towels for the first time. Cleared duct, advised customer on down from towels. Unit is now operating as designed."

Arrived onsite for Squeaking or Squealing Noise. Upon arrival ran diagnostics and there were no saved error codes. Ran components test and all speeds of agitation and spin operates correctly with no noise. Customer stated that it usually happens during quick cycle. Ran quick cycle and unit operates as designed. Ran another load with clothes. Can not duplicate the noise. No leaks present at this time. Job complete

Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle. Ran diagnostics and there were no saved error codes. Ran automatic cycle and unit operated correctly. Ran quick cycle and unit operates correctly. Did one final test with clothes. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to,the grid cutter failure, I removed and replaced the cutter and tested. Unit is operating as designed. The cleaning light was on and I explained how to clean the unit to my customer. No water leaks observed during service, job completed."

Arrived onsite for display cutting out during hi heat use of the cooktop underneath. Replaced the control to repair. All else checks good. Unit is now operating as designed.

Arrived onsite for a refrigerator still not cooling correctly and not producing ice. I found the RC only dropping to 20 degrees and the RC at 58 at the upper shelf. I found the RC evaporator fan not running and the coil frosted across the top. I removed the frost and replaced the evaporator fan. Unit is working as designed. Call complete.

Arrived onsite for a dryer not working. I found the belt had jumped off the idler puller. I checked the idler and rollers and all were good. I reinstalled the belt and tested the dryer. All is working as designed. Call complete.

"Arrived on site to inspect cooktop ignitors. Upon further inspection, the customer advised that the back right burner ignitor comes on when turning all burners on. I advised that the unit is designed that way; when turning on one burner, all ignitors arc at the same time. I tested all burners and all are functioning properly. I adjusted the flames on the left two and right two burners. Made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer not spinning properly. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. When the unit got to agitate, the entire basket moved with the washplate. I tilted the unit back and found the actuator arm had jumped out of the cam lever loop. Using an actuator from my van stock (W10913953), I removed and replaced the actuator, calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for MW that is not heating. Upon arrival I tested that unit and found that it was not heating. I tested the voltage and polarity found them good. Check magnetron thermistor and found it good I checked the blower motor Resistor and found it good and the blower motor ran when testing the unit for the no heat issue. I replaced the mag , cap and diode and tested unit and found unit operating as designed. Job complete."

"Arrived onsite to replace failed compressor. Replaced compressor, dryer and access valve. Flushed with nitrogen. Pulled vacuum and held. Charged per spec. Powered unit and compressor kicked on and is running. Pressure good. Frost is developing on coils. Unit is cooling. Notified customer to monitor temperature by freezing a bottle of water, then waiting 24 hrs thereafter. Job complete"

Arrived on site to test unit for loud noises. Found failed gearcase. Replaced gearcase and slider assembly. Unit working as designed. Advised me o download app and get units connected to WiFi. No leaks detected. Job complete.

"Arrived on site to test unit for knocking/rattling noise. Found screw in blower wheel. Removed screw, unit working as designed. Job complete."

Arrived on site to test unit for not starting. Replaced broken door switch. Unit now working as designed. Job complete.

"Arrived on site and replace previously diagnosed control, evap thermistor and harness. Unit working as designed. Job complete."

"Arrived onsite for refrigerator that has water dispensing issues. Upon arrival I tested unit the the filter in and the filter out and found that the unit operating properly with the filter out. I replace filter and tested unit and several times and found unit operating as designed.. Job complete. Found that the unit had a Loose door handle that would just get loose again after tightening it up I am ordering x1 door handle and replaced 10/05/22.; ordrng 1 W11045125 (Handle, Door)"

Arrived onsite for refrigerator that is not cooling in rc. Upon arrival I found that the Evap was covered in ice and the evap cover would need to be replaced I also found that the right side door gasket had a Tear in it and it also would need to be replaced. ordrng 1 W10688387 (Door gasket)

"BT arrived on site to inspect cooktop. CX advised of boil over incident. When they tried to reignite they heard a sizzling and saw a glow underneath the cooktop. Upon inspection I found a burnt out switch and burn marks around the burner. I am ordering the switch, and will return to complete the repair. No gas leaks detected during service. ordrng 1 WP4456905 (Switch)"

"Arrived on site for microwave timer starting but the unit not heating. I inspected the unit and work area. I found the internal switch bracket broken not allowing proper switch activation. I quoted the customer for the bracket and switch. I am ordering the bracket

Arrived onsite for dishwasher missing parts. On inspection found the upper rack missing ordering all the parts to fix; ordrng 2 WPW10508950 (Stop clip)s and 1 W10728863 (Upper basket)

"Arrived on site for fresh food section not cooling. I inspected the fridge and found the freezer evaporator completely iced over. I gained access to the control and tested the defrost circuit, I found the heating element open. I quoted customer for the heating element and the defrost thermistor. I advised the customer to leave the fridge unplugged and surround it with towels over the weekend to let the ice melt away from the evaporator.

"Arrived on site to test unit for RC not cooling properly. Found evap cover damaged and screws missing about 1 gap all around evap cover due to missing screws. Drip pan warped, evap thermistor not in proper location, control also not recognizing door switch positions. ordrng 1 W11457241 (Drip pan) and 1 WPW10501260 (Evap cover)"

Arrived onsite for refrigerator not cooling. On inspection the RC was 84? the FC 89?. Gain access to the back of the unit. The compressor was 158?. The compressor was extremely hot to the touch. CX turn the breaker off . No water leaks detected during service. ; ordrng 1 W11209866 (Compressor) and 1 W11536253 (Evap) and 1 WPW10143759 (Dryer)

Arrived on site for key pad error code . Found key pad not responding in diagnostics. Did get key pad error code . Ordering door . Call to set return ; ordrng 1 W11196131 (Ss door)

Arrived on site to test unit for unit getting to hot at panel and front of the door. Found service pointer and ordering new insulation for door and new panel due to damage from over heating. Office to reschedule ; ordrng 1 W11025151 (Insulation kit) and 1 W11097777 (Control panel)

Arrived on site for door not shutting properly on left side . Replaced both hinges . Still not setting properly on left side . Gasket looks normal. Ordering receivers . And another hinge kit if needed . No gas leaks detected at time of service. Job complete ; ordrng 2 W10289077 (Recivers)s and 1 W10347464 (Hinge kit)

"Arrived onsite for shaking and leaking from the bottom . Upon arrival ran diagnostics and got error code F0-E5 off balance load detected . Test unit on diagnostics filled and drained tub. Could not duplicate issue. After series of questions with tenant. It was determined that the item washed caused the out of balance. Notice a squeaky noise at beginning of spin cycle . Need to order belt, cam , am ordering gear-case as well. Office to reschedule ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

"Arrived on site for dryer really loud when turning . Blower wheel in good shape . Ordering Sound pads , noise kit per sp pointer . Call to set return ; ordrng 1 W11401018 (Noise kit)"

"Arrived onsite for washer that is not draining. Upon inspection I found that the Gear case is leaking and the drain pump is Pulling too many amps and is struggling to drain water out. I am ordering 1x Gear case, drain pump, cam, and belt. And returning with previously sent parts. Office to reschedule. Use CRM/SR # 1674927906.; ordrng 1 W11454734 (GEARCASE) and 1 W10876600 (Drain pump) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

Arrived on site for a refrigerator with the freezer compartment drawer broken. Upon further inspection I found the top FC drawer was warped not allowing the front cover to snap in. I am ordering the drawer assembly to replace. Office to reschedule.; ordrng 1 WPW10493169 (Top FC Bin)

Arrived on site for a refrigerator with visible damage on the RC door. Upon further inspection I found a dent on the new RC door. I am ordering another to install. The customer also stated that the ice maker was not working. I test the ice maker and found the IM switch not responding. Due to this I am ordering the IM switch to install too. Office to reschedule.; ordrng 1 LW10771436 (RC Door)

Arrived on site to diagnose an oven that is not turning on. Found control not powering oven elements and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11602268 (Control)

"BT arrived on site to inspect refrigerator. Ice maker was over producing. The extension arm was bent there for making the level shut off sensor inoperable. Upon further inspection I found the FC door liner was not manufactured properly, causing a wavy door gasket that was very nearly allowing the FC chamber to leak. Office to order parts and contact CX to arrange service. No water leaks found during service.; ordrng 1 W11435351 (FC door) and 1 W11226459 (Arm) and 1 W10351019 (Extension) and 1 PartAUTHO (FC Door)"

Arrived on site to test unit for not responding. Found UIs not responding. Recommend replacing both oven controls and UIs. Office to reschedule. ; ordrng 2 W11492266 (UI)s and 1 W11317945 (Control)

Arrived onsite for ice maker not dispensing. On inspection found the switch in the FC is not getting depressed far enough to turn the ice maker on. If I depress the switch all the way the ice maker works. No water detected during service. ; ordrng 1 W10847849 (Switch Fc) and 1 Research (Switch ramp)

"Arrived onsite for noisy condenser fan. Unit had tape contacting fan space causing rattle. Removed tape. Installed shim to correct cabinet level. And leveled doors. Broken piece on the toe kick and cracked freezer door shelf need to be replaced. Ordering parts to repair. ; ordrng 1 WPW10434529 (Bin) and 1 WPW10713153 (Grille), used 1 4387828a (Shim) from stock"

Arrived on site and found third rail track mount front wheel on the left-hand side is broken. A new one will be needed to be ordered to correct issue; ordrng 1 W11551395 (Track mount) and 1 W11569162 (Track mount)

Arrived onsite for Range Oven Not heating. Upon arrival test unit and oven preheats and operates as designed. Customer said that the oven is fine and that the only issues is that the front left burner does not work. Tested all 4 burner and only the front left does not heat. Ordering infinity switch and front left burner. Bringing back control. Office to reschedule ; ordrng 1 W11396790 (Front left burner) and 1 WP3149400 (Infinity switch)

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the door latch and tested the unit. The door lock worked as designed and went thru the safety child lock cycle but the unit would not fill or do anything else. The UI did not count down. I called techline and spoke with Andy. After some test he stated to test the harness and then replace it if needed but if it checked good to replace the main control. I tested the harness and it checked good but while checking the harness I tested the new door latch and the door switch on the new latch is defective. The original latch had a defective solenoid and switch. Ordering another switch. Office to RS.; ordrng 1 W11035628 (Latch)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface and gave the unit five minutes to update. Went through diagnostics and could not get the unit user interface to update with the model and serial numbers needed for the unit to work properly. Removed the new user interface and checked the old user interface for the model and serial numbers. Found the proper model and serial numbers on the old user interface and allowed the unit to sit for five minutes with the old user interface plugged in. Disconnected the unit and attempted to try to use the new user interface again. Check the unit again after five minutes and then another five minutes and still could not get the model and serial numbers to update. I called Whirlpool Techline and spoke to Drew SR# 7734667868. He had me check voltage from the control to the UI and found the yellow to black wires bouncing between 5V DC to 0 V DC consistently. He advised that the issue is with the main control because its not allowing the proper communication to the user interface to allow the user interface to update the model and serial information on the new user interface. Advised this also might be the cause of the heat the dryer stopping midcycle due to programming not being compatible between the UI and ACU. He advised to order the control and return with the user interface just in case. Ordering the control and the office will need to contact the customer about our return date due to limited parts availability.; ordrng 1 W11618917 (Control)

"Arrived onsite for refrigerator not cooling in both sections. Upon arrival unit was unplugged due to compressor noise and start relay. Powered unit and unit was currently running. Compressor at .9 amps, frost pattern developing. Per Whirlpool and know issue compressor showing signs of failure. Will need to replace compressor. Ordering compressor, dryer, access valve, nitrogen and R600 kit. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived on site for a range with the broil setting not working. Upon further inspection I found a physical burnout and split on the bake element. I found the other components working as designed. We will return with the element already on order to replace. Office to reschedule.; O-emld tckt

"Arrived on site to test unit for noise, customer stated that its not noise but console is erratic and at time unresponsive, tested unit found F6E3 error flashing, communication error, control and UI will need to be replaced, ordering parts office to reschedule ; ordrng 1 W10838672 (UI) and 1 W10812418 (Control)"

"Arrived on site for no ice,not cooling correctly and customer having to power unit on and off. Ran diagnostics found unit would exit out of diagnostics and shut off,after shutting off unit would power on and off. Diagnosed a defective main control,replaced main control powered unit on unit powered on ran diagnostics evaporator fan not powering replaced defective fan motor fan powered on. Fan covered by appliance express warranty.

"Arrived on site. Pierced valve on low side found dye in valve,checked low side pressure reading -20 no traces of dye in compressor compartment,removed both evaporator covers no traces of dye on either evaporator possibly leak internally.

"Arrived onnsite to follow up on sealed system repair for failed compressor. Pierced system and found pressure still remaining. Evacuated system and replaced compressor and dryer. Vacuumed system for 30 minutes and verified good pressure held. Did find a large amount of oil in the system which appears to be cleared now. Pressures held. Charged to 5.9 Oz R134. Tested and verified good pressures and unit working as designed.

"Arrived on site to diagnose washer not getting cold water. Ran unit on hot and cold and only got water from 1 side, indicating bad valve. I also found the hoses were backwards. Replaced valve and put hoses in correct spots. No water leaks found. Call complete."

Arrived on site to test unit for no ice production. Found error code e2(lost home position). Ice maker did not respond to diagnostics. Recommended replacing icemaker but customer stated she knew it would need new icemaker just wanted it confirmed

"Arrived on site for dryer not starting . Found timer knob broken and just spinning around on timer shaft .

"Arrived onsite to inspect dryer with the start button disconnected and dropped down inside the console. I found the start button in the console the start button is broken and needs to be replaced. R/R start button and tested. Unit did not start. Tested thermal switch and the thermal fuse needs to be replaced. R/R thermal fuse and tested. Unit is now operating as designed. CX reports sometimes her clothes dont completely dry when the dryer is set to a sensing cycle. I found that the dryer legs were completely up and the dryer needed to be leveled. Leveled the dryer. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the inner drain hose and tested the unit. Found water leaking from the drain hose on the back

Arrived onsite for a dryer that the drum lamp turns on when the door is opened but the unit will not turn on. I found the main control not sending 5 volts to the control panel. The main control was getting supplied with 123VAC. The main control would need to be replaced

"Arrived onsite to inspect dishwasher not draining. I found an obstruction in the pump and cleared it. I tested the unit. Operational test good. However, the water intake gasket is leaking water and the inlet water line from the home has a small leek from the crimp on the hose. CX has elected to replace the reservoir himself. Call complete.