Service History 120

We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Wesley
Job Details: 09/14/2021
Arrived onsite and found failed dishwasher motor.
We serviced a
KENMORE REFRIGERATOR
Model 253.2244241
Near Georgetown, TX 78626
Lou
Job Details: 09/14/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the defrost element failure, I removed and replaced the element and tested. Unit is operating as designed.No water connections to the unit, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Round Rock, TX 78681
Wesley
Job Details: 09/14/2021
Arrived onsite and found fan issue from loose connection from prior repair. Was able to restore normal function. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
David Z
Job Details: 09/14/2021
Arrived on site to diagnose dishwasher leaking water from front panel. Met with builder and he informed me that the leak was coming from front left only. I removed the kick panel to inspect under the unit while running a wash cycle to see if there were any leaks coming from anywhere under the unit. Found none. Upon further inspection I found evidence of a leak at front left corner of the unit. Then realized that the unit was not leveled (left side lower than right side). I adjusted unit until both sides were at the same level. Then tested unit one last time still no leaks detected. Unit operating as designed.job complete. (KL)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Robinson, TX 76706
Jonathan M
Job Details: 09/14/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that the unit has done the same thing six times where it won?t heat. He advised that twice it happened immediately when they started trying to use the unit and for other times after they have been heating other things prior. Disassembled unit and tested door switches. Found all door switch is operational and working as designed. I called whirlpool Techline and spoke to Adrian SR# 7731424810. He advised again that because we are unable to replicate the issue, there is no way to be able to determine what is causing the problem. He advised against any repairs until we could replicate the issue and start testing with the unit in a failed stateReassembled unit and the unit worked as designed. Advise the customer to test the unit over the next week and to call back if any further issues persist. Call complete."
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Austin, TX 78703
Kevin
Job Details: 09/14/2021
"Arrived on site and replaced detergent pump diagnosed by previous technician. Ran test tan and sent a short video to PR of detergent being dispensed by pump, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 09/14/2021
"Arrived on site for range not heating correctly in oven. Upon arrival I found no errors stored in diagnostics. Upon further testing I found the Bake 22.9ohms, broil 16.3 ohms, sensor 1.089ohms, tod 0.1ohms I then called techline and explained all prior history and also tested range. Found proper 240v connection being supplied to all components as designed. Unit was heating correctly. Went over use and care and was recommended by whirlpool that at this time no further repairs can be done unless u it can replicate issue or has error codes indicating a failure. Joel sr#7731736056"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not closing normally due to a broken bin, upon inspection found the bin cracked at front face, replaced front face and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Matthew
Job Details: 09/14/2021
Arrived onsite for dishwasher tripping breaker. Upon arrival put unit in diagnostics and found no stored error codes. Ran component test and all passed. At no point during testing did the breaker trip. Customer stated tripping is sporadic and is able to resume wash after flipping breaker. Recommended customer seek electrician to replace potentially weak breaker. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Georgetown, TX 78628
Tommy
Job Details: 09/14/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced sump sensor and vent motor and tested. Found unit operating as designed, no leaks during service. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Burnet, TX 78611
Cliff
Job Details: 09/14/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker switch in off position and turned unit on. Icemaker cycled and filled properly. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS8
Near Round Rock, TX 78665
Wesley
Job Details: 09/14/2021
Arrived onsite for clogged drain. Repaired by clearing drain. All checks good. Advised customer on repair.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Jarrell, TX 76537
Tyler
Job Details: 09/14/2021
Arrived on site for dryer needing previously diagnosed high limit cut off. Upon arrival I installed needed part then reassembled and tested unit. After tests found unit heating as designed.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Leander, TX 78641
David Z
Job Details: 09/14/2021
"Arrived on site to diagnose cooktop with a non lighting front left burner, and the rear center burner with an uneven flame. Tested the affected burners and found front left burner was sparking, but not lighting. Rear center burner had uneven flames on both sides, even with burner cap centered. To resolve the front burner sparking, swapped the position of front left and front light burner heads. Made minor adjustment to positioning to allow for a longer spark. Retested and verified that front burners are both working as designed now. Replaced rear center burner head and reseated cap. Verified all burners are working to acceptable limits with customer present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, TX 78754
Matthew
Job Details: 09/14/2021
Arrived onsite for refrigerator door not closing properly. Upon inspection found door gasket not seated properly. Used heat gun to set gasket. Door now closing and making a good seal. Customer must also be sure to press/push door to closed and not swing closed to insure proper seal is made. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Manchaca, TX 78652
Leonardo
Job Details: 09/14/2021
"Arrived on site for complaints of oven knobs getting too hot from oven. Found gap on door glass to be normal. Customer also complaint of door handle loose. Took door apart and found no issues. Called techline SSR#7731735661. Techline confirmed that everything is normal. Found right door trim a little warped, will order new R door trim. Office to reschedule. ; ordrng 1 W11232008 (R door trim)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Austin, TX 78729
Scott
Job Details: 09/14/2021
"Arrived on site for washer making loud noises in spin . Ran diagnostics, unit was vibrating when in high spin . Ordering Gearcase . No water leaks detected at time of service. Call to set return; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Coupland, TX 78615
Matthew
Job Details: 09/14/2021
"Arrived onsite for refrigerator no cool in either section. On arrival took pressure at low side and got 10 psi. Ran nitrogen tested for leaks at 140 psi while in RC position and again while in FC position. No signs of leaking and pressure holding constant at 140. Called tech line for assistance asked about amp draw while charged, did not record, Amp clamp on black wire. Failure reading is 1.5 amps and higher On compressor. Normal is .9 to 1 amp. Amp meter works best. With given info tech recommended Replacing compressor and dryer . Provided SR#7731741373. Will need sealed system technician scheduled for 2 hrs. Office to reschedule. ; ordrng 1 W10913906 (coupler) and 1 W11025999 (compressor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Round Rock, TX 78664
Wesley
Job Details: 09/14/2021
Arrived onsite and found sump and motor needed for repair.Completed repair and advised on use and care practices.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FKS00
Near Austin, TX 78703
Luis
Job Details: 09/14/2021
"Arrived on site for no cool. No lights and motors off,removed upper grill cover,electrical noise from main power rocker switch,switch set on,flipped switch off then on,unit powered on. Compressor and fans powered on,removed cover frost forming on evaporator,unit will need a new power switch and customer requesting new screws on evaporator cover. ; ordrng 1 WP2266802 (Switch) and 9 WP488729 (Screw)s and 1 W10629033 (Inverter)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XBL00
Near Austin, TX 78732
Brandon
Job Details: 09/14/2021
"Arrived on site for customer complaint of FL element not working, found faulty element, not being able to read certain induction style pans. Ordering element. ; ordrng 1 WPW10396548 (FL element)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Round Rock, TX 78665
Tommy
Job Details: 09/14/2021
Arrived onsite for washer having to be held down to lock. Upon arrival found unit lid cracked on left side ; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Jacob
Job Details: 09/14/2021
"Arrived onsite for unit not starting a cycle. Looked at the unit and saw that there is power. Upon further inspection, found that the water was not turned on to the unit from underneath the sink. Turned the water on. Tested the unit and unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Lakeway, TX 78734
Luis
Job Details: 09/14/2021
"Arrived on site for thin to no ice. Found ice thin ran diagnostics weak water flow to reservoir with filter installed and removed diagnosed a defective water valve,replaced water valve ran diagnostics good water flow entering reservoir ; used 1 W10881366 (Valve) from stock"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBR304ESS00
Near Austin, TX 78733
Kevin
Job Details: 09/14/2021
"Arrived on site and replaced control panel from previous visit, job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Austin, TX 78732
Brandon
Job Details: 09/14/2021
"Arrived on site for customer complaint of f9e0 error code, found power coming into unit was good at time of service, found failed control board, I replaced control board, error code was not present anymore, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Wesley
Job Details: 09/14/2021
Arrived onsite and replaced the triple valve. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/14/2021
"Arrived on site for Leaking from the Ice Maker - Side by Side Refrigerator. Found ice bin not sitting flush in cover when ice bin was installed into cover. The left side of the ice bin isnt shutting flush. Removed cover, mounting plate, and coupler and cleared out all ice build up. Reassembled and ice bin still wont sit flush into cover. Ordering a new cover, mounting plate, and coupler to return and complete the repair. The new cover and new ice bin should allow it to close flush. Returning with coupler mounting plate and ice maker as well. ; ordrng 1 W11212344 (Cover Ice) and 1 W11244434 (Ice bin) and 1 WPW10293212 (Mounting plate) and 1 WP2220458 (Coupling)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/14/2021
Arrived on site to install previously diagnosed part. Removed element and installed new heating element. Ran through diagnostics and completed all cycles as designed and element sizzled water when droplets made contact with element. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78750
Scott
Job Details: 09/14/2021
"Arrived on site for fresh food warm . Freezer temp check was around 2 , control said said it was 31 . No frost build up on evaps ,fans working in diagnostics. Found evap freezer thermistor failing . Ordering thermistor . No water leaks detected at time of service. ; ordrng 1 W11318270 (Thermistor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Salado, TX 76571
Tyler
Job Details: 09/14/2021
"Arrived on site for ice machine needing previously diagnosed sealed system. Upon arrival recovered refrigerant in system then installed New compressor drier, etc. after pulling vacuum and finding no leaks I recharged unit with 5.75oz of refrigerant. After letting unit one I found ice machine producing ice within the first 15 minutes and informed customer togiveunit 24 hrs to cool and fill bin. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2021
"Arrived on site to inspect refrigerator FC light and RC lights not working. Upon further inspection, I found the FC LED module not working. I removed and replaced the module and all lights are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/14/2021
Arrived on site for oven handle damaged. Identified damage to door handle. Removed oven door and disassembled. Removed door handle and installed new. Assembled door and reinstalled. Tested door and components operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78723
Jacob
Job Details: 09/14/2021
Arrived onsite for left door have dents and damage. Saw damage to the door. Re ordered correct color. Office to reschedule ; ordrng 1 W11202405 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/14/2021
Arrived on site for Not Making Ice - Side by Side Refrigerator. Placed in diagnostics and ice maker went through harvest and passed. Went through water fill test and mold filled with water as designed. Tested thermistor and it was not in range. Also found water tube that fills ice mold frozen over. Used steamer to remove ice build up in water tube. Removed ice maker and installed new ice maker. Ran harvest with new ice maker. Passed harvest test. Inspected harness at bottom right corner of freezer door. Harness was not damaged. Tested ice maker heater and it was within range. Informed customer to dump ice between now and tomorrow morning because its brand new from factory. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2021
"Arrived on site ,replaced heater element . Ran diagnostics all checked normal. Element is heating . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/14/2021
Arrived on site for front panel dented. Removed damaged front panel and installed new front panel and badge. Had customer inspect new door panel. Customer was happy with new front panel. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near New Braunfels, TX 78130
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for leaking under fridge compartment, upon inspection found drain pan bent causing issue, when pulling out hardware I found the Evap still frozen to styrofoam. Will need to defrost unit to continue repair. Office to reschedule .; O-emld tckt"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Spicewood, TX 78669
Luis
Job Details: 09/14/2021
"Arrived on site for no ice issues. Found slab of ice forming on plate grid cutter warm in some locations and cool in other,burned marks on grid cutter wire,replaced grid cutter ran diagnostics all test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Coupland, TX 78615
Matthew
Job Details: 09/14/2021
Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected ice maker. Had cubes half way thru harvest cycle. Forced arm down and completed cycle. Ran additional harvest test and completed about 90 percent of the way. Forced arm down and unit filled ice tray. Motor does not seem to be completing cycle. Will need to replace ice maker. Office to reschedule ; ordrng 1 W11556926 (ICE MAKER )
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Austin, TX 78753
Scott
Job Details: 09/14/2021
Arrived on site for lint building up in trap housing . Found lint screem missing felt . Replaced screen . All checked normal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 09/14/2021
Arrived onsite for dishwasher top falling of found wheel broken on adjusters retainers missing and toppers damaged replaced all of the following job Completed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78758
Kevin
Job Details: 09/14/2021
"Arrived on site and replaced thermal fuse diagnosed by previous technician, after replacement took one picture of dryer heating properly. Went to the exterior still has not been cleared. Did not hook up dryer to vent. Explained again that it should not be used until vent is clear if fuse fails again
We serviced a
GE MICROWAVE
Model CEB1590SS1SS
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the switches failing and the interlock breaking, I removed and replaced the interlock and three switches and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Round Rock, TX 78664
Wesley
Job Details: 09/14/2021
Arrived onsite and found unit to be cooling as designed at time of service however unit was not cooling for some time the previous week. All checks good at time of service. Reset control. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE404DSS0
Near Austin, TX 78735
Leonardo
Job Details: 09/14/2021
Arrived on site for complaints of dishwasher not getting power. Found loose connection at the junction box. Secured wire nuts and tested unit. Power came back on and unit functioning properly. No water leaks detected at this time. C
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Round Rock, TX 78681
Wesley
Job Details: 09/14/2021
Arrived onsite and replaced inlet valve due to leak from inlet valve. Also found water tube leaking. Heat treated water tube to repair hairline crack. Unit is now operating leak free. All checks good. Advised customer on repair. Advised customer to observe for leaks. No leaks at time of service. ; ordrng 1 W11308813 (Water tube)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Noah D
Job Details: 09/14/2021
Arrived on site to inspect unit for heating irregularly. Upon inspection found the unit was working correctly and heated to 300 three separate times. Software update will be pushed to units soon for issues clearing screen. Sr # 7731742616. Complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
David Z
Job Details: 09/14/2021
Arrived on site to follow up on dishwasher that had a damaged seal on the tub where it meets the cabinet. Found gasket was the incorrect gasket. Ordering tub gasket to resolve. Office to schedule when we have gasket available for install. ; ordrng 1 W10864081 (Cabinet Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not making ice normally, upon inspection found the units icemaker tray broken causing leaking. Found ice around inlet tubing and was told over cranking and ice is caused by pinched wires due to bad door insulation Sr # 7731742535. Office to reschedule ; ordrng 1 W11026425 (Door)"
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS3
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2021
"Arrived on site to inspect damage to oven. Upon further inspection, customer advised the issue is with their built in microwave. I found the inner door glass cover bubbling and the control panel bubbling.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/14/2021
"Arrived on site for refrigerator having dent in door. Inspected unit and work area, identified damage to door. Was not able to get dent to show in pictures. Removed damaged door and installed new. Tested door operation. All tested good, spoke with customer on user care guide. No water leaks detected during service."
We serviced a
GE WASHER
Model GTW330ASKWW
Near Del Valle, TX 78617
Jacob
Job Details: 09/14/2021
"Arrived onsite for unit not filling with water. Upon further inspection, found that the water valve to the unit was clogged with deposits coming through the water lines. Replaced water valve. Tested the unit. Unit filled filled with much more water than before. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Taylor, TX 76574
Jimmy J.
Job Details: 09/14/2021
"Arrived on site for Takes over an hr and a half to preheat. Builders followed previous instructions by tech and unit is still not working. Placed in diagnostics and got F9E1 (miswired). Cleared error code. Gained access to control and tested voltage. Only getting 113 when should be getting 240. Explained to builder either the junction box or breaker needs repair by an electrician. Builder stated the junction box was re-wired recently after our previous visit. Builder stated they were going to replace the 30 amp breaker today to see if this corrects the voltage issue. Oven is testing fine without any other error codes, just not heating due to lack of voltage. Explained to builder once breaker is replaced to test oven by setting to 350 preheat. If oven still isnt working we would come back to ensure its getting 240 or if it is finally getting 240 what else is not allowing it to heat. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78724
Jacob
Job Details: 09/14/2021
"Arrived onsite for unit not powering on. Tested the unit and found that the unit would not power on. Upon further investigation, found that the control was bad. Replaced control. Tested the unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ03
Near Kyle, TX 78640
Kevin
Job Details: 09/14/2021
"Arrived on site and inspected refrigerator and found freezer evaporator drain is frozen over and there is ice on the freezer bottom. Move the refrigerator forward and insured drain tube is clear. Disassembled freezer and removed all ice from interior and clear evaporator drain.
We serviced a
GE OVEN
Model PSB1201NSS01
Near Austin, TX 78732
Brandon
Job Details: 09/14/2021
"Arrived on site for customer complaint of microwave not working, I replaced parts ordered by previous tech, we still had an issue of the magnetron energizing when the door was closed. Found failed control board,; ordrng 1 WB27X10928 (Fuse) and 1 WB27X32849 (Control)"
We serviced a
WHIRLPOOL OVEN
Model KFID500ESS02
Near Lakeway, TX 78734
Brandon
Job Details: 09/14/2021
"Arrived on site to replace cooktop and door, both parts came in damaged. Ordering cooktop and door. ; ordrng 1 W10777613 (Cooktop) and 1 W10777616 (Door) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Marcos, TX 78666
Noah D
Job Details: 09/14/2021
"Arrived on site to inspect unit for not filling normally. Upon inspection found the valve solenoid was broken causing issues, replaced valve and tested unit, no leaks found. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXS0
Near Austin, TX 78759
Kevin
Job Details: 09/14/2021
"Arrived on site and inspected ice machine and found incoming water flow is trickling and when ice machine starts circulating pump it is making a lot of noise because it is pulling air. showed customer how ice machine should normally sound by adding 2 cups full of water to the reservoir.
We serviced a
KITCHENAID RANGE
Model KGRS505XWH05
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/13/2021
Arrived on site to install previously diagnosed part. Removed igniter and installed new igniter. Tested oven bake and flame came on and preheated to 350 as designed. Allowed high temp to turn igniter off once preheat temp was reached. Once oven cooled second high temp ignited and allowed flame to light as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near San Marcos, TX 78666
Leonardo
Job Details: 09/13/2021
Arrived on site for complaints of dishwasher not getting water. Found low water pressure coming into the unit. Found no pinches or kinks in water line. Found nothing blocking valve. Took water line off the valve and checked water pressure and found very little water pressure coming from the wall. Advised building maintenance.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/13/2021
Arrived on site to inspect unit for not closing normally due to dent. Upon inspection found the panel was dented on the left side. Ordering panel. Office to reschedule ; ordrng 1 W11190207 (Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for intermittently thawing out/warming up. Found both RC and FC thermistors out of range. Found RC drip pan was bowed preventing proper draining and frost build up. Customer also stated power loss chime would periodically appear on UI. Recommended replacing power supply board, control, both RC and FC thermistors along with RC drip pan. Needing power supply board, harnesses and drip pan to fix issue. ; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Evap motor w/ harness) and 1 W11249952 (FC Evap motor w/ harness) and 1 WPW10624574 (Power board)"
We serviced a
JENN-AIR RANGE
Model JJW9830DDS
Near Canyon Lake, TX 78133
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not heating due to error code, upon inspection found the sensor shorted causing a overheat code, replaced sensor and all functions retuned. Complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of noise. Found the tension pulley damage. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. FC and RC temps were correct. Ran service tests for left RC, right RC and FC door switch state, all tested good. Ice box fan working as designed, evap motors working as designed.Needing ice maker to fix issue. Office to reschedule. ; ordrng 1 W10908391 (Ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Kyle, TX 78640
Leonardo
Job Details: 09/13/2021
Arrived on site to replace switches. Replaced switches test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/13/2021
Arrived on site for refrigerator not making ice. Found unit with both RC doors opened on arrival. Measured temperature in FC at 5.9?. Was not able to get accurate ice box temperature due to doors being opened. Performed diagnostics mode cycle ice maker and found ice dumped. Check container and found small amount cubes in ice container but correct shape. Checked ice box sensor and passed. Called Whirlpool tech support and spoke with Steve test thermistors from back while measuring temperatures. Found no faults. He stated to replace control. Sr# 7731733003
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/13/2021
"Arrived on site for dryer not heating correctly. Upon arrival I found no error codes. Inspected heating hardware and found thermostats and fuses all ohming at 0.1ohms and element ohmed at 9.8ohms. After further inspection I found a short in the main harness assembly when testing continuity at p13 connector. Will need office to reschedule to replace main harness assembly plus main control moister sensors, etc. ; ordrng 1 W10901572 (Main harness) and 1 W11161899 (Moister harness) and 2 W11165163 (Moister sensor strips)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Tali W
Job Details: 09/13/2021
"Onsite for ice maker not making ice. FC 4 degrees. IM mold was full with ice. Checked water pressure from dispenser. Flow rate was normal. After taking off off IM cover, found the jumper wire was disconnected. Ran IM harvest, unit completed harvest, dropped the ice, and filled. IM thermistor reading proper temps. Confirmed operation of IM fan. Reconnected jumper wire and made sure wires were in proper place to prevent jumper wire being disconnected when installing cover back on. Advised customer to give 24-48 hours for proper ice production. Unit functioning as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Tali W
Job Details: 09/13/2021
"Onsite to install previously diagnosed parts. Replaced UI panel, top door control, ground wire, dual valve, and dribble kit. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Killeen, TX 76549
Tyler
Job Details: 09/13/2021
Arrived on site for refrigerator not cooling correctly. Upon arrival I found unit partial cooled and under 20 in FC compartment. Upon further inspection I found defrost timer had a black jumper that was never connected inside control assembly. Reattached wire in its proper defrosted timer location. Reassembled and tested uni. Found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Moody, TX 76557
Tali W
Job Details: 09/13/2021
Onsite for fridge ice maker getting stuck mid cycle. Found IM arm getting stuck mid cycle causing unit to not return to home position. Replaced icemaker. Tested I.m harvest. Unit now cycles through harvest and fills. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Copperas Cove, TX 76522
Al
Job Details: 09/13/2021
"Arrived on site and inspected washer making an awful scraping noise just before spinning. Verified and determined the issues are due to the wash plate and parts associated with the gear case causing the malfunction. Ordering the wash plate and will return with all previously ordered parts. Office to reschedule return services.; ordrng 1 W10902814 (WASH PLATE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
"Arrived on site for refrigerator needing pr3vipdiagnose roller wheel of completion of diagnostics from prior visit. Upon arrival I replaced roller wheel and hen disassembled unit further and found cause of ice box fan motor failing was due to electrical issues between hv, ui, and power supply. Replaced all needed parts reassembled and found ice box fan fully running with proper power. Ice bucket of full of ice upon arrival. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
"Arrived on site for dryer not heatingUpon arrival confirmed 240 v to unit. After further inspection I found timer and terminal functioning as designed. Also found element ohming at 9.8, and all other heating hardware ohmed at 0.1 and functioning except the high limit cut off. Replaced cut off and reassembled and tested dryer. Found unit heating as designed call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS1
Near Killeen, TX 76542
Al
Job Details: 09/13/2021
Arrived back on site to install previously ordered part. Installed the main control and unit now operating without pausing. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Temple, TX 76504
Tali W
Job Details: 09/13/2021
"Onsite to install previously diagnosed parts. Replaced control, thermistor, and UI panel. Unit now functioning as designed. Call complete."
We serviced a
GE MICROWAVE
Model PEB7226SF1SS
Near Georgetown, TX 78628
Lou
Job Details: 09/13/2021
"Arrived on site to inspect microwave not working. Upon further inspection, I found the control panel display blank and non-responsive. Removed the unit ohm the cabinets and removed the top cover and found the thermostat shorted and harness damaged beyond repair. Also found the transformer shorted and the magnetron bad. Removed the magnetron and found the wave guide damaged as well making the unit non-repairable (photos).
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Rogers, TX 76569
Tali W
Job Details: 09/13/2021
"Onsite for washer with F9E1 error. In diagnostics, found F9E1 drain pump error. In diag, drain pump wouldnt activate. From control J6 3&6, received 120VAC. Unplugged J6, found drain pump open. Checked drain pump connector at pump, it was secure. Drain pump 20 ohms. Found drain pump wire harness crimped causing unit to intermittently not drain. Ordering lower harness. Office to reschedule. ; ordrng 1 W11405459 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Copperas Cove, TX 76522
Al
Job Details: 09/13/2021
Arrived on site and inspected door issues. Confirmed the complaint and found the switches were defective causing the malfunction. Removed and replaced them and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Waco, TX 76712
Jonathan M
Job Details: 09/13/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the icemaker and tested the unit. The unit harvested and filled as designed. Call complete.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS0
Near Waco, TX 76710
Jonathan M
Job Details: 09/13/2021
Arrived on site for my trash compactor that had a broken toe kickplate. Inspected unit and work area. Confirmed the customers complaint and found the Screw missing from the left side of the toe plate. The customer kept the screw but found the screw completely stripped. Replaced the screw and tested the unit. The unit again to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Tali W
Job Details: 09/13/2021
Onsite for fridge RC door top hinge pin loose and popping out causing door to fall when opened. Found top right hinge pin disconnected from plate. Replaced hinge. Unit now functioning as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waco, TX 76705
Jonathan M
Job Details: 09/13/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. I ran through numerous checks checking through the harness and checking resistance through the shifter and motor. Found resistance everywhere that I checked and everything appeared to be within range. Around the unit through a manual high speed spin and found the unit was shut off after about 45 seconds. Ran through a tachometer test and found the unit not registering the basket spinning. I called Whirlpool Techline and spoke to Brian SR# 7731722791.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76542
Al
Job Details: 09/13/2021
"Arrived back on site for basic unit still not cooling. Confirmed and called SW who walked me through the troubleshooting and discovered the unit recently had a control box replaced and still wasnt cooling. The compressor was running, the condenser motor and evaporator fan were also working. SW advised due to the no cool the unit will now require a sealed system repair. Ordering the compressor, dye drier, access valve, evaporator for sealed system repair. Also order authorization and 2 hours. Office to reschedule return services. Needs more work.; ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 WPW10143759 (DRIER) and 1 W10843121 (DRIER) and 1 Sealedsystemtechnician2Hours (2 hours SEALED SYSTEM TECH)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78748
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected the washer and found no saved error codes, ran functions in manual diagnostics and did not find any excessive noise. Loaded clothing and started a diagnostic cycle and Washer still did not make any excessive noise. Well customer describes may be the belt slipping. Replaced belt and if issue continues will need to bring back gear case, cam kit, motor, actuator, and wash plate.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bastrop, TX 78602
Matthew
Job Details: 09/13/2021
Arrived onsite for dishwasher making buzzing noise. Upon arrival tested unit. Found that noise that customer was hearing was the drain motor energizing. Notified customer that that was normal operation. Also installed toe kick with insulation to dampen some of the noise. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/13/2021
"Arrived on site for dishwasher customer found a screw in tub and when they used unit soap was left in dishwasher. Inspected unit and work area, found screw was right side mounting screw. Performed diagnostics mode and monitored operations. Found no water getting to unit. Found home water valve in off position. Turned water on and restarted test cycle. Found all components working as designed. No water leaks detected during service.Found cabinet that holds screw had split towards backside of cabinets. Added tooth picks to use as a wood filler to mounting hole. Reinstalled mounting screw.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Niederwald, TX 78640
Leonardo
Job Details: 09/13/2021
"Arrived on site for install of previously diagnosed parts. Installed new control and display boards. Tested unit, everything working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lakeway, TX 78734
Luis
Job Details: 09/13/2021
"Arrived on site for filter housing issues. Filter housing door keeps popping on diagnosed a defective housing,replaced housing assembly ran water dispenser found no further issues with filter housing"
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS03
Near Bee Cave, TX 78738
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of left side oven not heating, found unusual voltage readings at appliance manager, I reset breaker and tested unit, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Hood, TX 76544
Al
Job Details: 09/13/2021
"Arrived on site and inspected washer grinding and draining issues. Confirmed the complaint and found the unit would agitate but when it clicked to the drain cycle, the unit made a grinding noise and didnt spin. Ordering the wash plate, cam, actuator, screws hub and will return with previously ordered parts. Office to reschedule return services. Needs more work ; ordrng 1 W10721967 (CAM) and 1 W10752283 (WASHPLATE) and 1 W10913953 (ACTUATOR) and 1 W10528947 (HUB) and 6 WP8533953 (Hub SCREWS)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78756
Jacob
Job Details: 09/13/2021
Arrived onsite to replace missing part for the glass plate in the unit. Replaced part. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not drying normally, upon inspection found the units vent clogged causing issues, spoke with building and instructed them to clean vents. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Ice box fan running extremely weak. Recommended replacing icemaker, control, ice box fan and FC light module. Customer agreed to quote(saved to pics). Found FC door gasket sealing good. Customer stated she had grandkids over and would leave door open causing frost build up. Needing ice box fan and module.Office to reschedule. ; ordrng 1 W10695459 (Module) and 1 W10846539 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for broken hinge. Found left hinge spring was broken. Replaced hinge, tested unit, unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78738
Brandon
Job Details: 09/13/2021
"Arrived on site to replace multiple failed modules and control board, after replacing, unit tested good."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Lago Vista, TX 78645
Justin
Job Details: 09/13/2021
"Arrived on site for an ice machine not producing ice. The unit was still not having a good flow of water. Due to this I installed a new valve. The water flow was now as designed, but there was a leak with the new valve and line. Ordering the valve and line to return and replace. Water left on per customer request. Customer is monitoring the drip and has access to it. Office to reschedule. ; ordrng 1 W10881366 (Valve) and 1 WPW10217922 (Water Line) and 1 WPW10678300 (Water Line)"