Service History 120

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
"Arrived on job for complaints of water in refrigerator section, found the cover frozen will need cover and have it defrosted to complete. ; ordrng 1 W10889841 (cover-evap)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
Arrived on job for complaints of clothing stuck underneath agitator. Removed agitator and removed clothing. Replaced agitator. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Robert
Job Details: 05/15/2021
Arrived on job for complaints of no ice. Ran diagnostics and found E2 code ran harvest and it didn?t complete. After replacement test operation. No leaks detected at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the elbow at the water line and valve leaking, I moved and replaced elbow and tested. I found that the actual copper water line is leaking at the backside of the nut that connects the line to the valve. I advised the customer that they would need to have a plumber repair the copper line as I dont have the tools to do such. I recommended that the customer consider replacing the copper tubing with braided hoses and would need at least 6-8 feet of hose due to the distance between the dishwasher and plumbing under the sink. I turned the water off to the unit for safety and advised the customer to not use the dishwasher or turn the water on until the water line has been repaired. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG374LVB1
Near Kyle, TX 78640
Robert
Job Details: 05/15/2021
Arrived on job for complaints of not keeping oven to temperature. Found the igniter not working correctly after warming causing temperature to drop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
Arrived on job for complaints of drawer not able to open and deli control not working. Found the evaporator cover in refrigerator frozen. Recommend replacement of fan kit for defrost issue. Pulled deli control and compartment full of water and wires rotted off from corrosion. Will need control deli door and fan kit to complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
Arrived on job for complaints of squeaking noise in washing cycle. Ran diagnostics and suspension squeaking. Replaced suspension and test.
We serviced a
WHIRLPOOL OVEN
Model GBS307PDS7
Near Buda, TX 78610
Robert
Job Details: 05/15/2021
Arrived on job for complaints of broken glass. Found front glass broken. Replaced front glass.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJT00
Near Georgetown, TX 78626
Lou
Job Details: 05/15/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that theyve been finding small puddles of water at the front of the unit at the bottom of the RC door. Also, there is condensation building up in the top back left corner near the damper area. I placed my flashlight on the top shelf in the RC section and closed the door and found a small gap in the RC door gasket at the top left corner. Using my heat gun and some foam, I reshaped the gasket and tested and the door is sealing properly. I recommend that the customer leave the RC door closed for a few hours or allow the gasket to shape to the door/chassis.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a squeaking noise. Disassembled the unit and found the drum rollers were not rolling. I removed and replaced the rollers and tension pulley roller and cleaned the axels and cleaned out the lint. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the bake element failure, I removed and replaced the bake element and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested. Unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Austin, TX 78744
Robert
Job Details: 05/15/2021
Arrived on job to replace front glass found the glass order glass without stainless piece ; ordrng 1 WPW10330079 (glass-door)
We serviced a
MAYTAG DRYER
Model PYET244AYW
Near Georgetown, TX 78626
Lou
Job Details: 05/15/2021
"Arrived on site to inspect dryer not working and having a burnt smell. Upon further inspection, I raised the top panel and found the thermostat had shorted. I replaced it with a tester and retested the unit and it continues to not function. Tested voltage to the unit and its getting 245V at the wall and terminal block. Tested voltage to the timer and it is showing 0V. Job completed Should the customer want to proceed with repairs, the timer and thermostat will be needed."
We serviced a
GE MICROWAVE
Model JKP90DP3BB
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous service techs diagnosis, I removed and replaced the microwave main control and tested. Unit is operating as designed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS0A
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for not responding. Found control board was receiving proper voltage but not sending voltage to panel. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/14/2021
Arrived on site to test unit for error code f6e2(miscommunication).
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Jarrell, TX 76537
Lou
Job Details: 05/14/2021
"Arrived on site to inspect washer not filling with water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F7E5 & F8E1. Cleared the codes and continued with testing. I found the cold valve is not opening all the way and will need to be replaced. The unit completed diagnostics after the valve being tested. I am ordering the valve and office to schedule return service. No water leaks observed during service.; ordrng 1 W11210459 (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near San Marcos, TX 78666
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for leak from underneath. Found unit was completely out of level causing leak from bottom of door. Left side was sitting on power cord. Secured cord properly, leveled unit, unit works good. No leaks detected. Found drain hose was over stretched causing hose to pinch on disposal drain causing unit to drain slowly. Advised maintenance to use an extension to ensure proper draining. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS1
Near Lampasas, TX 76550
Tyler
Job Details: 05/14/2021
Arrived on site for microwave not heating up. Upon arrival I was able to verify that the turntable microswitches and main controls are all working after running multiple test at first I thought the magnetron gone bad but after further diagnosis I found out the diode capacitor were both blown not allowing the unit to hold a proper charge to supply the high-voltage components with.l I replaced both parts and found unit is now fully functioning and heating as designed. Call complete
We serviced a
KITCHENAID OVEN
Model KEBS107DSS8
Near Austin, TX 78746
Kevin
Job Details: 05/14/2021
Arrived on site and removed control board for rebuild. Also found harness to control board is burnt out and may no longer make a good connection.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Austin, TX 78734
David
Job Details: 05/14/2021
Arrived on site to diagnose dishwasher with rack issues. Found upper rack right adjustor was broken off at the front wheel. Replaced with new adjustor kit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Georgetown, TX 78633
Lou
Job Details: 05/14/2021
"Arrived on site to inspect refrigerator door handle. Upon further inspection, I found the left RC door handle had separated from the mount. I attempted to remount the handle and found the screw stripped on the handle. I removed and replaced the handle and at the same time, found the right RC door gasket torn. I removed and replaced the gasket and shaped the gasket with my heat gun tested and door is sealing correctly. No water leaks observed during service, job completed.; ordrng 1 W10830162 (RC door gasket)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB07
Near Niederwald, TX 78640
Kevin
Job Details: 05/14/2021
"Arrived on site and replaced fresh food door, fridge is now complete, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78628
Tommy
Job Details: 05/14/2021
"Arrived onsite for unit squeaking, upon arrival found unit squeaking. Found unit belt loose. Replaced according to ED on Sr. Tested found unit now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Fort Hood, TX 76544
Al
Job Details: 05/14/2021
Arrived back on site to install previously ordered parts.Removed and replaced the drum and repair kit.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model PFSS5RKZCSS
Near Belton, TX 76513
Jonathan
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced control board and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Jarrell, TX 76537
Lou
Job Details: 05/14/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I removed the ice maker and found the fill tube chute clogged with ice and the fill tube clogged with ice. Removed the ice and re-installed the IM and tested. Ice maker failed. I tested the calling for water and it failed as well. I found that the ice maker does not have a part number in the parts breakdown; therefore, I am ordering a CNOTE-PARTS RESEARCH: ICE MAKER and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (PARTS RESEARCH-IC MAKER)"
We serviced a
FRIGIDAIRE RANGE
Model LFEF3011LWD
Near Belton, TX 76513
Jonathan
Job Details: 05/14/2021
Arrived on site for a range that has a broken baking element and has a surface burner that goes on high regardless of the setting. Inspected unit and work area. Confirmed both of the customers complaints and replaced bake element. Replaced the infinite switch but also noticed a bad spot on her element that was glowing red when the rest of it was not red. Spoke to PR and was advised that the element was about to break or stop working and advised to replace the element as well . Replaced surface element and tested the unit. The unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belton, TX 76513
Al
Job Details: 05/14/2021
Arrived on site and inspected dryer scraping noise.Confirmed the complaint and found a small rock logged in the front gasket.Removed it and unit now functioning as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Austin, TX 78728
Justin
Job Details: 05/14/2021
"Arrived on site for a dryer that would pop the breaker. Upon arrival the customer stated the breaker would pop as soon as you plugged the unit in. He also stated that the unit was working fine at the old house and as soon as they moved here it began. I found the home to be a new build and it to be on a GFCI, it was also a 240V dryer on a 120V breaker box. I turned the breaker on and checked voltage at the wall. There was no polarity issues and the voltage was good. I plugged the unit in and the breaker popped right away. I gained access to the terminal block and found it in good shape. The power cord ohmd out good as well. I gained access to the control and harness and found both in good shape. I advised the customer the unit appears to be as designed and they may need to call an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested water dispenser and water dispensed. Placed in diagnostics and completed ice maker harvest. Then ran water fill test. Water filled mold. Ice maker running as designed. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Andice, TX 78628
Tommy
Job Details: 05/14/2021
Arrived onsite for handle having fallen off. Upon arrival found door loosely Together hinge screws loose as well as rest of the door. Tighten screws replaced handle and screws. Put door back into place and test. Found it operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78745
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected dryer and found the timer is hot to the touch, dryer has not been used recently. After replacing verified new timer is moving properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Troy, TX 76579
Jonathan
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced fabric softener dispenser and tested the unit. Found the fabric softener dispenser filling with water and no leaks present. Advise customer to run several loads to ensure everything is running properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY00
Near Cedar Park, TX 78613
David S
Job Details: 05/14/2021
"Arrived on site to diagnose continuation of original issue of grinding sound from water line when dispensing water, replaced the valve and unit is functioning as designed, instructed customer that if the problem persists they are going to need a water line reducer for the unit to correct the issue. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed both interlocks and tested the unit. The unit blew the filter fuse as soon as I tried to heat a glass of water. I accessed and found the diode connected to the common terminal of the capacitor. I connected the diode to the correct position on the line terminal and re tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for broken glass door. Replaced front door glass test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42MHS00
Near Austin, TX 78731
Luis
Job Details: 05/14/2021
"Arrived on site for no cool. Found evaporator incased in ice,removed cover,advanced defrost timer,heater not powering on,checked continuity on heater failed diagnosed a defective heater. Ordering heater assembly customer will need to defrost unit 24hrs before return appointment. ; ordrng 1 WP2006750 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for refrigerator not cooling. Upon arrival I found out the unit is over cooling not under cooling. I found food in the RC deli drawers freezing. I tested temps and found the RC=30 and FC=5 I ran diagnostics and found the damper opening and closing in diagnostics. I found that the whole time onsite the FC fan did not turn off and the damper stayed open to cool the RC. I found the RC thermistor out of range causing the unit to think its too warm in the RC I am ordering the rc thermistor(W10316760) and the UI as per CS. . ; ordrng 1 W11284720 (UI) and 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2021
Arrived on site to test unit for loud noise while ice maker running cycle.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for microwave that looks damaged or there is a problem with the wrap. I found the right side of the wrap slightly bowed allowing the white frame to show through. I did not see any dents or damage to the wrap. I adjusted the control and that side of the wrap. The gap has closed and the wrap within tolerance for the unit. It was most likely bowed due to the canister shape or installation. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Edgeworth, TX 76569
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit had leak from waterline and tube. Replaced tube and waterOne to correct. Unit is now operating as designed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Buda, TX 78610
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for cold air coming in. Found unit to be installed correctly but damaged filter hitting fan and not letting fan turn. Will order new filter will drop off at front door office to reschedule. ; ordrng 1 W11369459 (Filter)
We serviced a
WHIRLPOOL COOKTOP
Model JEC8430ADF
Near Austin, TX 78731
David
Job Details: 05/14/2021
"Arrived on site to diagnose cooktop with a non functioning burner. Found the left front burner has a burnt/broken element. All other elements good, switches good. Ordering new element. Office to schedule when we get Burner, which is PSP. . ; ordrng 1 W10823693 (Left Front Burner)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
Justin
Job Details: 05/14/2021
Arrived on site to install previously diagnosed parts. I installed bushing and pads and the unit is now working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISS480DRKSS
Near Spicewood, TX 78669
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not maintaining temperature, found previous company added refrigerant to system without fixing the leak. Found sealed system leak, ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 WR87X10111 (Compressor) and 1 WR86X0096 (Filter drier) and 1 WR85X10039 (Evaporator) and 1 W10913906 (Access valve) and 1 Cnote (Master SS tech) and 1 Cnote (2 hour job) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKW0
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose washer not draining, upon initial inspection of the unit the customer informed us of the same, put unit into diagnostics for error codes and got f9e1 for no drain, tested drain pump and found it intermittently draining, when drain pump was removed we found that one of the metal teeth had broken off and was retrieved when we vacuumed the unit of the remaining water, replaced drain pump with new and instructed customer of issue. Put into diagnostic cycle and unit operated as designed, no leaks. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with completely frosted fresh food evap. Advised customer that unit would need to be defrosted to have fan scroll replaced. Ordering fan scroll and thermistor and control to repair. ; ordrng 1 W11098695
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with completely frosted fresh food evap. Advised customer that unit would need to be defrosted to have fan scroll replaced. Ordering fan scroll and thermistor and control to repair. ; ordrng 1 W11098695
We serviced a
SAMSUNG WASHER
Model Wf410ANW/XAA
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived on site for washer not draining. Customer stated they was able to drain manually through access drain. Inspected unit and work area. Found drain line to far down standpipe and not zip tied in. Corrected drain line. Tested operation and found unit draining at good rate. Recommend to run cleaning cycle and run a few washes through to see if failure will reappear. If failure does reappear will need to replace drain pump assembly. All operations tested good, no water leaks detected.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
Justin
Job Details: 05/14/2021
Arrived on site for a wall oven door catching top left corner of the frame. Upon further inspection I found the left side frame bent and actually causing the lower and upper door to slide agains the frame. This was making it hard to close the door and scratching the inner door. I called techline and spoke to Sterling and received SR# 7730762125.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Buda, TX 78610
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for Broken front glass. Replaced glass and name tag test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for ice maker still not making enough ice. Upon inspection I found the inlet valve not letting enough water enter the reservoir. And the unit is taking too long to fill. I replaced the inlet valve and tested the unit. I found a major difference in the flow rate of the new valve. The unit is cycling much faster I also found a patch of dust and hair stuck to the condenser coil. I advised the Customer to monitor ice production over the weekend. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lampasas, TX 76550
Tyler
Job Details: 05/14/2021
Arrived on site for refrigerator not making ice. Upon arrival I inspected icemaker and found unit was only receiving 88 out of the 120 volts needed from harness. I then spoke with Sterling sr#7730765014 at whirlpool techline. After further testing we found that the door switch is only partially allowing power into the optical sensors. We also found after further testing that the inlet valve is not opening allowing water to enter ice maker. He recommended we return with new freezer door switch as well as the optics just in case anything should change between diagnostics and repair. We will need to replace door switch and valve on return then verify optics are still functioning again. O; ordrng 1 W11457217 (Switch freezer door)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Matthew
Job Details: 05/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced cold and hot water valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near Austin, TX 78731
David
Job Details: 05/14/2021
"Arrived on site to diagnose washer that was throwing error codes and wont complete express cycles. Found errors F8E3 overflow, F3E1 water level system error, F8E1 no water or pressure sensor not tripping, F5E4 multiple cycles without opening door. Found hot valve is filling very slowly and will required a new valve to resolve. Also found that 3 codes are related to the pressure sensor. Unit needs new valve and pressure to resolve, as well as a likely air trap cleaning. Unit is stacked in an alcove and will need 2 technicians to unstack and perform work. Ordering parts, 2 man and AUTHO for 2 man. Office to schedule. ; ordrng 1 W10903220 (Air trap) and 1 2manjob (2 man job) and 1 Autho (AUTHO)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78745
Jacob
Job Details: 05/14/2021
Arrived onsite for unit not washing dishes. Put in diagnostics and got. F4E3 motor not running. Got permission to replace pump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Driftwood, TX 78619
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit leaking inside fresh food section, found failed drip pan in fresh food section, I replaced drip pan, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Austin, TX 78723
Jacob
Job Details: 05/14/2021
Arrived onsite to replace water valve. Replaced water valve. Unit working all the way through a quick wash cycle. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model GLS3665RS01
Near Austin, TX 78738
Brandon
Job Details: 05/14/2021
"Arrived on site to replace failed modules for RR and RF burners, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78704
Jacob
Job Details: 05/14/2021
Arrived onsite for cold water not filling in the unit. Upon further inspection. Found that the valve on the unit was clogged with dirt. Replaced water valve. Tested unit. Unit tested. No leaks at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78757
Wesley
Job Details: 05/14/2021
Arrived onsite for not washing and found filling properly and washmotor energizing but no water motion. Unable to access diagnostics due to some control glitch. Ordering control and sump and motor to repair. Office to reschedule. ; ordrng 1 W11410066 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
Arrived on site to inspect washer after sheet got caught in agitator. Found all is working properly at this time and no failures to unit. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Lampasas, TX 76550
Tyler
Job Details: 05/14/2021
Arrived on site for refrigerator still not making ice properly. Upon arrival I found in the ice bin that the ice was functioning as designed didnt see any abnormalities with ice shapes. Mrs stated she thought ice was starting to work perfectly this morning before my arrival but mr says it still hasnt been. I called whirlpool techline and went over as much previously done work as I could and after reviewing with Joel Sr#7730762874 he stated that at this time the ice build up on side of door is typical and that with ice acting as it is know that they dont want us to proceed with any repairs. Also found while on site that customers have a carbon based filtration system and that their psi on to property is around 90 psi but per customer they are claiming their plumber checked it directly at house and it drops from 90 to around 50-60 psi. I documented all of this with whirlpool. They say to leave unit as is and no further repairs should be done at this time. I did however go around and add on a pexline with regulator due to psi levels customer stated was going into home. No issues or leaks during repairs. Also replaced cracked shelf and checked on light customer stated wasnt working customer claimed they had found food item blocking light and during repair found no problems with any lights in fresh food or freezer compartment. call complete
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Georgetown, TX 78633
Lou
Job Details: 05/14/2021
"Arrived on site to inspect wall oven door glass and flickering lights. Upon further inspection, I found a stain of some sort on the upper door inner glass. Removed the door and disassembled and cleaned. While doing this, I found the unit lights flickering (all4) together at the same time. Once done with the door, I checked voltage at the main control and got 125V from points J7-1 to L1. I contacted techline and spoke to Andrew and advised of the complaint and my findings and he recommended replacing the main control. Provided SR#7730761083 . I am ordering the main control ; ordrng 1 W11179310 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near Austin, TX 78730
David
Job Details: 05/14/2021
Arrived on site to diagnose dishwasher not dissolving tablets. On arrival ran unit and could hear the diverter clicking constantly and not starting the cycle. Replaced sump and motor to resolve. Retested unit with new sump and found unit is now working as designed with no water leaks. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/14/2021
Arrived on site to replace water tube. Replaced tube and found recirculating pump and reservoir pump not engaging. Verified voltage of 12vac. Needing recirculating pump and reservoir pump to fix issue. ; ordrng 1 W11325175 (RECIRCULATING ) and 1 WPW10489125 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78731
Luis
Job Details: 05/14/2021
"Arrived on site for no lights. All leds off,deli control unresponsive,removed deli control from housing no damage to wires or control diagnosed a broken wire on harness ordering a new harness and main control incase needed. ; ordrng 1 W11170612 (Harness) and 1 WPW10675033 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYB03
Near Kyle, TX 78640
Robert
Job Details: 05/14/2021
Arrived on job for complaints of not dispensing ice. Found motor bad .After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78704
Jacob
Job Details: 05/14/2021
Arrived onsite for unit staying in drain mode. Unit was already unplugged and ready to service. Replaced control. Could not test the unit as it was not near a working outlet p. No other issues at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KEBC208KSS02
Near Georgetown, TX 78628
Lou
Job Details: 05/14/2021
"Arrived on site to inspect oven door glass broken. Upon further inspection, I found the lower oven door inner glass broken in the upper left corner. I am ordering the inner door glass and office to schedule return service. ; ordrng 1 WP4449259 (Inner door glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78749
Luis
Job Details: 05/14/2021
"Arrived on site for block of ice in lower ice bin. Diagnosed an obstruction in fill cup,removed obstruction ran icemaker through a harvest test passed,ran fill test passed water filled icemaker with no leaks."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78753
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with leak from fill aerator being installed sideways. Advised customer on repair.All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2295KES
Near Austin, TX 78731
Luis
Job Details: 05/14/2021
"Arrived on site for weak water flow. Tested water dispenser weak flow,installed bypass good water pressure diagnosed a failed filter head,replaced filter head checked water connections no leaks,tested water dispenser good water flow checked connections no leaks. ; used 1 Wp2300868 (Fitting) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived on site for refrigerator not dispensing water and over temperature alarm blinking. Inspected unit and work area. Tested water dispenser to verify failure. Found issue is with filter housing. Gained access to evaporator and inspected frost pattern, found restriction in sealed system (see SD-QUICKPIC). Found sealed system parts under manufacturer warranty.
We serviced a
WHIRLPOOL RANGE
Model GW399LXUS06
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived on site for range oven gasket torn and not heating as well. Inspected unit and work area. Found gasket torn at top possibly allowing heat to escape. Gave customer a quote on gasket replacement without temperature test and with temperature test. Removed failed gasket and performed temperature test and measured first 3 cycles. Found average temperature at 357?. Recommended to not calibrate due to customer use to the way it cooks now. Shown customer how to calibrate if needed. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Red Rock, TX 78662
Robert
Job Details: 05/14/2021
"Arrived on job for complaints of not washing. Found the gearcase leaks oil will need gearcase, belt, pulley.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/14/2021
"Arrived on site for refrigerator leaking water from RC. Inspected unit, found drain pan left side touching liner and spaced between liner on right side (see SD-QUICKPIC). Causing defrost water to flow to left side. Will need to replace drain pan kit. ; ordrng 1 W11457241 (DRAIN PAN)"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Kyle, TX 78640
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected washer and found saved error codes for F2E1 stuck key, F0E3 overload. Ran test 51 and it passed, ran calibration 52 and it passed. At this time washer is operating as intended, discussed correct loading and detergent procedures with homeowner, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bee Cave, TX 78738
Brandon
Job Details: 05/14/2021
"Arrived on site to replace failed motor and broken belt, after replacing I ran calibration cycle, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for washer with F8E1 error. Upon inspection I found the unit did not drain after last wash and customer had to drain manually. I attempted to engage the drain pump through diagnostics and found no response. I ohmd out the drain pump and found it out of range I replaced the pump and tested but still no action. I replaced the control and now the unit is draining and working as designed. As I replaced the pump I found a good amount of gear case oil spread around the inner wall and on the rotor. The unit also need the gearcase replaced. Ordering Gearcase(W11423759) stator(W11195971) clutch(W10754448) slider(W10734521) rotor(W11260238).. ; ordrng 1 W11423759 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 05/14/2021
I arrived on site to install previously diagnosed parts. I installed the new motor assembly and the cooling is now working as designed. I changed out the freezer light and nothing changed for the lights. I called techline and spoke to Joel and he hung up before I could get an SR#. He recommended replacing all the lights. Ordering modules and aurora board for repair. Office to reschedule.; ordrng 1 W10830288 (Aurora Board) and 1 W10830288 (Control) and 1 W11205082 (Upper Light Harness) and 4 W11462342 (RC Cavity Lights)s and 1 W10695459 (FC Module) and 1 Authoonall (Autho on all)
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived n site for dishwasher door falling down. Inspected unit and work area. Found right side cable broken. Found left side in good conditionRemoved broken cable and installed new. Assembled unit and reinstalled. Performed diagnostics mode and checked fault codes, none found. Tested all components and found all operational. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found unit passed all tests in diagnostics and I couldn't duplicate any failures at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB
Near Round Rock, TX 78681
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found failed motor assembly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CB1
Near Austin, TX 78717
Justin
Job Details: 05/14/2021
"Arrived on site for a microwave smoking. Upon arrival the customer stated the smoke came out of the cavity and that the unit was completely unresponsive now. I checked the voltage at the wall and found it good. I then gained access to the inside of the unit and it had significant grease build up in it. I found the transformer visibly burnt as well. I ohmd out the thermostat, the mag, and cap. All ohmd out good, but the fuse ohmd out open. The control looked in good shape and so does the harness. I took the mag out and inspected the antenna and wave guide and found it good. I found the transformer and fuse needing replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78745
Luis
Job Details: 05/14/2021
"Arrived on site for no cool. Ice ball on inlet of evaporator,replaced evaporator,compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed the bellow and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2459VF1A
Near Austin, TX 78748
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for unit giving error code. Fan unit and no error code showing up. Unit working as designed at this time. Ran unit and no leaks present at this time. Saw water line damaged and advised customer to get that replace job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 05/14/2021
"Arrived on site to diagnose issue of ice build up in the freezer compartment, customer said operation is normal aside from the frost build up and the refrigerator being way colder than usual. Tested all thermistors and all tested fine, checked temperature record for the freezer in the last six hours and found that the lowest temp was -20, highest was 66 and the average was 0. Checked drain tube and the drain tube was clear, checked defrost and defrost tested fine as well, put unit back into global defrost mode. We checked all gaskets and assured everything is sealing properly, when we had the unit in diagnostics the compressor was still running, the unit would also not come out of defrost automatically even with the unit thermistors reading 90 degrees, ordering the HV control, side UI, and Orion board for return service.; ordrng 1 W11330486 (Side ui) and 1 W11317283 (Orion board)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Kyle, TX 78640
Robert
Job Details: 05/14/2021
Arrived on job for complaints of leaks. Found the reservoir line leaks at the point of entering cabinet . Ordered replacement ; ordrng 1 W11024082 (reservoir)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wimberley, TX 78676
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of noise issue, found belt torn up, and idler needed replacing, I replaced roller kit, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Removed glass and installed new glass. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/14/2021
"Arrived onsite for refrigerator not cooling and has never worked. Inspected unit and work area. Found minor damage to cabinet above refrigerator and pointed out to customer. Found unit at ambient temperature. Gained access to compressor and found running. Found no heat from condenser and no frost pattern on evaporator. Found failure in sealed system. Will need to replace compressor, filter dryer and vacuum system to find leak. Will return with all sealed system parts on hand if needed. Customer advised they will not be available next week and to contact builder. Office to schedule return when ETA is available on part. Will need to 2 techs for repair. ; ordrng 1 2TECH (SS REPAIR ) and 1 W11103181 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (UV FILTER) and 1 WPW10427992 (EVAPORATOR )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Tommy
Job Details: 05/14/2021
Arrived onsite and found facia was wrong color reordering W10577411.; ordrng 1 W10577411 (Gray facia)