We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, Texas 78132
Andrew
Job Details:
06/02/2021
"Arrived on site to test unit for lights not working after I was out replacing control. Found lights flickering. Found I had somehow knocked connection loose. Secured light module connection, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, Texas 78717
Justin
Job Details:
06/02/2021
Arrived on site for a burner not working properly. Upon further inspection I found front burner heads slightly warped causing flame to be irregular. I installed new heads and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Round Rock, Texas 78664
David S
Job Details:
06/02/2021
"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I put the unit in diagnostics and found fault codes f0e3 overload, f1e2 main control fault, f0e5 off balance load, f0e2 over suds, f2e1 stuck key. I replaced the main control. I calibrated the control to the gear case. I ran a service test on the unit and found the unit making a noise like skipping teeth burning agitation. I gained access to the gear case and found it dripping gear case oil. I am ordering a gear case and splutch and rotor to complete the repair. ; ordrng 1 W11455453 (Gear case) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, Texas 78717
Kayman
Job Details:
06/02/2021
Arrived onsite to install previously diagnosed parts. I installed the shims the water cover and dispenser UI. I then found a gap between the FC door and gasket where the insulation seems to be pushing the gasket out. This is causing condensation to build up and sit on t of the FC gasket. I will need to replace the door(LW10547320) and gasket(W10407216). Requesting AUTHO for repair. Office to set return date. ; ordrng 1 LW10547320 (Door) and 1 W10407216 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, Texas 78750
David Z
Job Details:
06/02/2021
"Arrived on site to diagnose refrigerator with issues leveling. On arrival customer showed me that the freezer door was not fully sealing on top and building ice. Customer said unit was purchased from Lowes, and within the last 14 days they came out to reverse the hinges and change the door opening direction. When I examined the upper hinge, I found a broken off screw in the cabinet, as well as a stripped out screw hole with a mismatched screw.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, Texas 78738
Robert
Job Details:
06/02/2021
Arrived on job to replace led light. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Spicewood, Texas 78669
Leonardo
Job Details:
06/02/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, Texas 78732
Robert
Job Details:
06/02/2021
Arrived on job to replace previously diagnosed parts. The refrigerator was in defrost upon arrival and the heater working. Removed cover and the top half of evaporator not defrosted had to steam the sensor out. Replaced cover and test lights and fan. No leaks detected at time of service
We serviced a
GE WASHER
Model WHDSR109J5WW
Near San Marcos, Texas 78666
Noah D
Job Details:
06/02/2021
"Arrived on site to inspect unit for not closing valve when washing, upon inspection found the timer was not moving, replaced timer and pressure switch. No change, replaced pressure tube and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W1TXNMFWQ02
Near Round Rock, Texas 78664
Wesley
Job Details:
06/02/2021
"Arrived onsite and found unit evap drain frozen over, advised customer that it could be defrosted to repair.
We serviced a
KITCHENAID OVEN
Model KEHC309JSS2
Near Horseshoe Bay, Texas 78657
Cliff
Job Details:
06/02/2021
Arrived on site to diagnose an oven that is not closing properly. Found failed hinges and replaced them under warranty. All is working properly at this time.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spicewood, Texas 78669
Robert
Job Details:
06/02/2021
Arrived on job for complaints of no power. Found the control shorted. Ordering console and and control. ; ordrng 1 W11399437 (PUMP) and 1 W11478524 (CONSOLE ) and 1 W11498803 (CONTROL )
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP2
Near Salado, Texas 76571
Lou
Job Details:
06/02/2021
"Arrived on site to inspect dishwasher not operating. Upon further, I found the console UI not responding. I tested voltage at the junction box and got 125V. Removed the outer door panel and inspected the console UI and found a burn spot on the UI. When I closed the door, the drain pump came on. I advised the customer that the element doesnt look good, but I wont be able to test it until the console is repaired. If the element is not operating properly. I am ordering the console and element and scheduled return service No water leaks observed during service, and power to the unit was turned off by the customer.; ordrng 1 W10703867 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, Texas 76569
Lou
Job Details:
06/02/2021
"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1 & FAE2. Cleared the codes and continued with testing. Upon completion to testing, I removed the outer door panel and tested the vent fan motor and found it open. Removed and replaced the vent assembly and reassembled and retested. Unit is operating as designed. Should the error reoccur, the main control and vent wax motor assembly will need to be replaced together. At this time, the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Crawford, Texas 76638
Jonathan M
Job Details:
06/02/2021
Arrived on site for a washing machine that?s making a clanking sound as it agitates. Inspected unit and work area. Looked underneath the unit and found the actuator not engaged onto the cam. The actuator is the one that?s been replaced with the new actuator and replaced it with a truck stock actuator. Tested the unit in a manual spin and agitation. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, Texas 76501
Tyler
Job Details:
06/02/2021
Arrived on site for washer vibrating to loud during spin. Upon arrival found no error codes in diagnostics. Then ran a spin test and found unit was completely off balance due to units location in a tiny shed outside with an uneven concrete floor. I did go ahead and replace support rods due to how long customer had been using washer with current issue. Customer did stated unit had worked at least two ful days after being previously repaired with no issues. Called whirlpool techline and spoke with Bryan sr# 7730900012 informed him of flooring issues and what repairs were made upon last two trips. Techline advise we instruct customer again on possibilities of unit having same issues until it is put into a proper floor space where it wont be thrown off balance and ruin any of the repairs made. Unit is now fully functioning as designed call complete
We serviced a
KITCHENAID MICROWAVE
Model kems308sss04
Near Salado, Texas 76571
Lou
Job Details:
06/02/2021
"Arrived on site to inspect microwave error code. Upon further inspection, I found the unit display showing F1E5-replace inverter error code. Removed the inverter board and inspected and found a burnt spot on it. Inspected the magnetron and found it open. I removed and replaced the inverter board and magnetron and tested the unit and it is operating as designed. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, Texas 76513
Tyler
Job Details:
06/02/2021
Arrived on site for ice machine not functioning or making ice. Upon arrival ran diagnostics and found unit had no error codes but also wasnt allowing water in unit. Upon further inspection found filter head and filter were ok but valve wasnt opening to allow water flow although it had 120v being supplied. I replaced inlet valve and found unit then fully functioning as designed with no leaks during call. Informed customer it would take unit 24hrs to fill bin with ice. Call complete
We serviced a
WHIRLPOOL RANGE
Model WMH32519HB4
Near China Spring, Texas 76633
Jonathan M
Job Details:
06/02/2021
"Arrived on site for a microwave that won?t power the under the counter life of mine. Inspected unit and work area. The customer advised that when the last bulb went out, that there was a spark down near the bulb and inside the microwave. Checked housing for any sparking and did not find any issues there. Checked wiring going to the housing and found no arcs or spark markings anywhere in that area. Went ahead and replaced housing due to the customer having two appliance bulbs on hand. Replaced the housing and tested the unit with both bulbs. Unit still would not power on. Unit will need main control for repair. Ordering control and office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11342846 (CONTROL)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near China Spring, Texas 76633
Jonathan M
Job Details:
06/02/2021
Arrived on site for a dryer that has a door seal that is frayed and broken. Inspected unit and work area. Confirmed customers complaint and replaced door seal with adhesive. I did inform the customer to let the door seal and adhesive set for at least 24 hours prior to use to avoid further issues with their gasket. Unit is now working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near McGregor, Texas 76657
Tyler
Job Details:
06/02/2021
"Arrived on-site for fridge lights not turning on. Upon arrival, inspected unit and found freezer led light burned out. light is receiving proper voltage. Replaced freezer led light, reassembled and tested. Now, all lights turn on and work properly. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Hillsboro, Texas 76645
Jonathan M
Job Details:
06/02/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested voltage going to the user interface and found no voltage. Replaced control and tested unit. Unit began working as designed. Call complete .
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Hillsboro, Texas 76645
Jonathan M
Job Details:
06/02/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested voltage going to the user interface and found no voltage. Replaced control and tested unit. Unit began working as designed. Call complete .
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID
Near Jarrell, Texas 76537
Lou
Job Details:
06/02/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the console display blinking 197. I closed the door and pressed start and nothing happened. I removed the outer door panel and inspected the UI (switch assembly) and door latch and found the UI was corroded at the start button (photo). I am ordering the switch assembly and office to schedule return service. No water leaks observed during service.; ordrng 1 5304517587 (Switch assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
06/02/2021
"Arrived on site for refrigerator FC door handle loose and door not aligned with door handles. Inspected unit and work area. Removed FC door handle and found mounting screw loose. Tightened mounting screw and reinstalled door handle. Aligned door door with door handle. Tested doors operations . All tested good, no water leaks detected during service."
We serviced a
GE WASHER
Model GTW680BSJ5WS
Near Killeen, Texas 76542
Al
Job Details:
06/02/2021
Arrived on site and inspected GE washer noise issues.Turned the basket and Ran a drain and spin cycle and unit tested properly with no unusual noises.Observed a load of clothes in the dryer that customer said was her college kids the load was twice the size of the average load. The cause of the walking washer and unusual noises was an OVERLOADED load.Unit works properly.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS01
Near Clifton, Texas 76634
Jonathan M
Job Details:
06/02/2021
"Arrived on site for a refrigerator that won?t mak more than a half bin of ice. Inspected unit and work area. The customer advised that the doors are unlevel, there?s a drawer that won?t open and close properly, and that their icemaker is really slow to make ice. Ran the unit through an icemaker test and found the unit working as designed. Took temperature of the freezer section and found the unit sitting at 0?F. I fixed their drawer and refrigerator leveling issues but advise the customer that with the flex style icemaker, it?s a really slow icemaker and will only make ice once every two hours. The customer advised that they do use a lot of ice all day and are needing to use ice trays to keep up with their usage. I did advise that edit. The issue is that they are using more ice than the unit makes ina 24 hour period and that there is nothing I would be able to do to speed up the icemaker to allow it to make more ice or swap them for a different icemaker due to the electrical connections on the icemaker. Unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, Texas 76708
Jonathan M
Job Details:
06/02/2021
Arrived on site for a washing machine that?s not filling properly. Inspected unit and work area. The customer advised that the unit is not adding more water than it usually does under the autosensing when he put it in deep water wash. The customer ran a load under normal setting with a deep water wash and the unit did not feel higher than the autosensing level. I did advise the customer that the deep water wash does not work on the normal cycle and that he hast to select a different cycle in order for that deep water wash to kick in. The unit does fill with both valves and is working as designed. Went through the quick reference sheet with him to show him where it says that from the manufacturer. Unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Copperas Cove, Texas 76522
Al
Job Details:
06/02/2021
Arrived on site and inspected French door refrigerator with ice maker (inside the freezer) not working.Confirmed the complaint and ordered the ice maker.Needs more work Office to schedule return services.; ordrng 1 W10884390 (ICEMAKER)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Gatesville, Texas 76528
Tyler
Job Details:
06/02/2021
"Arrived on site for refrigerator needing previously diagnosed ss repair with compressor, drier, and access coupler. Upon arrival I disassembled and removed compressor as well as drier. Once I was able to install new equipment I pulled a vacuum for 30 minutes to verify if unit could hold a vacuum and found unit sitting at -30psi on low side as intended. I then recharged system with 4.5 oz of refrigerant. After reassembling an testing unit I found the pressures at 60-L/0-H side. Restored power and after 15 minute runtime I found unit sitting at 0-L/148-H psi. Also found freezer starting to drop temps during runtime. Informed customer unit would need a full 24 hrs to properly stabilize temps in both compartments. Unit functioning as designed call complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
06/02/2021
Arrived on site for Wall Oven - Door Issues - Door Not Registering Closed and Oven Not Heating Up - All The Time. Found switch for door latch was not functioning as designed. Sometimes the switch would close and other times it wouldnt. Removed latch and installed new latch. Switches on new latch working as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near San Marcos, Texas 78666
Andrew
Job Details:
06/02/2021
Arrived on site to test unit for not draining and not spinning. Found drain pump filter was completely clogged. Also found inside the pump itself was pocket change and a couple screws causing drain pump to seize. Removed obstructions and pump still not engaging. Control was not sending proper voltage to motor.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC2
Near Kingsland, Texas 78639
Cliff
Job Details:
06/02/2021
Arrived on site to replace lock for washer. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS4
Near Blanco, Texas 78606
Brandon
Job Details:
06/02/2021
"Arrived on site for customer complaint of light bulb and socket burned, I replaced bulb and housing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, Texas 78130
Noah D
Job Details:
06/02/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units hopper filled with ice as well as the fill tube, cleared all ice and tested Icemaker, no movement in motor, replaced icemaker and tested. All functions returned. Customer and I did notice a gap in upper left corner, if problem persists we need to silicone gap. Complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Temple, Texas 76504
Lou
Job Details:
06/02/2021
"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F8E1 f F5E1. Cleared the codes and continued with testing. Unit operated as designed except the hot water was slow to dispense. I found the hot water hose crimped at the wall spigot. Adjusted the hose and retested the hot water valve and unit is operating as. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSH25JFTAWW
Near Marion, Texas 78124
Noah D
Job Details:
06/02/2021
"Arrived on site to inspect unit for not defrosting the freezer side, upon inspection found the evap encased in ice, tested all defrost functions, ohmed out bimetal and heater, tested thermistors and found 2.0 K ohms at freezer evap. Instructed customer that it MUST BE DEFROSTED.
We serviced a
WHIRLPOOL RANGE
Model WFG114SVB0
Near Elgin, Texas 78621
Matthew
Job Details:
06/01/2021
Arrived onsite for range with F2 error code. Per whirlpool service pointer replace control with updated version. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, Texas 78728
Scott
Job Details:
06/01/2021
Microwave door light is stayin on when door is closed . Found door is not properly pushing interlocks . Ordering inner door , interlock harness, and hinges if needed . Call to set return ; ordrng 1 W10687342 (INNER MICROWAVE DOOR ) and 2 W10874474 (HINGE)s and 1 W11356970 (INTER LOCK HARNESS )"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Lakeway, Texas 78738
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of bottom rack wheels broken, found broken wheels, I replaced all of the wheels, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, Texas 78130
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was on but the panel was not responding. Tested and found the voltage supplied was below 14 v. Replaced control and tested. No problems found. Complete"
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857WSS0
Near Austin, Texas 78738
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for broken door. . ; ordrng 1 W10250603 (Door)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Burnet, Texas 78611
Cliff
Job Details:
06/01/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cedar Park, Texas 78613
Tommy
Job Details:
06/01/2021
Arrived onsite for refrigerator no cool. Upon arrival found unit control misreading thermistor replaced control. Evap was highly frosted blocking air flow. Unplugged unit and spoke with customer about allowing a 48 hour defrost. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, Texas 78628
Jonathan S
Job Details:
06/01/2021
"Arrived n site for washer leaking water. Inspected unit and work area. Found cold water inlet valve loose on outside. Gained access to inlet valve and found broken (see SD-QUICKPIC). Removed failed valve and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. Checked to maker hot and cold are connected to correct valves. All tested good, no water leaks detected. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, Texas 78717
David S
Job Details:
06/01/2021
Arrived on site for combo unit not responding properly. I inspected the unit and work area. I found the unit display frozen and not responding. I power cycled the unit. I put the unit into diagnostics and found no fault codes. I activated all components and found them working as designed. I found the lights turning on and off on there own. I found the unit not connected to WiFi or a whirlpool app. I attempted to find the home network and the console would not find any near by networks. I am ordering a new console to complete the repair and spoke to the customer about getting the unit connected to WiFi and a whirlpool app when the new console is in. The office will reschedule when we have an eta on the part. I called and spoke to techline I advised them of the situation. I got sr# 7730883969.; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, Texas 78728
Scott
Job Details:
06/01/2021
"Arrived on site for switch hard to turn . Found knob stripped ,switch in good condition. Ordering knobs . Call to set return ; ordrng 2 W11418244s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Elgin, Texas 78621
Matthew
Job Details:
06/01/2021
"Arrived onsite for microwave not heating. Upon inspection found unit has high voltage issues. Need to order and replace magnetron, capacitor and diode. Updated model number. Need to confirm prescreened parts ordered. Magnetron is listed with different part#.Office to reschedule. ; ordrng 1 W11493410 (MAGNETRON)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, Texas 78731
Justin
Job Details:
06/01/2021
"Arrived on site for a range with the front left element not turning on. I checked voltage at the wall and terminal block and found both good. I then gained access to the element and found proper voltage going to it as well, but not igniting. This indicates a bad element. Ordering the element to return and install. Office to reschedule. ; ordrng 1 W11517959 (Front Left Element)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Killeen, Texas 76541
Al
Job Details:
06/01/2021
Arrived on site and inspected washer not starting. I ran diagnostics tested mode and found the valve is defective and not allowing water into the unit during a NORMAL wash cycle.Unit will need a control and valve to complete the repair.Needs more work.; ordrng 1 W11210459 (VALVE) and 1 W11498797 (CONTROL)
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near New Braunfels, Texas 78132
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for not completing cycles. Upon inspection found the unit did not go through diagnostics correctly as well, tested control and heater with no issues, vent fan was out of range.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Dripping Springs, Texas 78620
Andrew
Job Details:
06/01/2021
"Arrived on site to test unit for not washing correctly and leak on left side from door. Found diverter motor not switching to upper spray arm. Found vent fan leaking. Recommend replacing sump and motor assembly, vent fan, deflector and gasket..; ordrng 1 W11112070 (deflector) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent asm)"
We serviced a
LG REFRIGERATOR
Model LFXS30796S/00
Near Liberty Hill, Texas 78642
Lou
Job Details:
06/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both compartments warm and all fans operating as designed. I inspected the compressor and found it making a gurgling noise and .59amps. Made contact with in-house tech support and advised of findings and they recommended sealed system repair due to the evaporators possibly leaking due to pinholes.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Cedar Park, Texas 78613
Kayman
Job Details:
06/01/2021
Arrived onsite for range not operating. Upon inspection I found the unit in a location where I was not able to hook it up to a power supply. I checked continuity of the bake and broil element and they checked good. I tested the sensor and it checked good. I can see a discolored spot on the control board. I am ordering the control(W10894098) ; ordrng 1 W10894098 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Liberty Hill, Texas 78642
Lou
Job Details:
06/01/2021
"Arrived on site to inspect refrigerator dispenser leaking. Upon further inspection, I tested the dispenser and found approximately 3 seconds after dispensing water, water would drip and run down the FC door. Due to the water running done the door and causing streaks that will not come off, I am ordering the FC door SS and will return with all screened parts. Upon return, I will replace the door and inlet valve. ; ordrng 1 LW11258441 (FC door SS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Liberty Hill, Texas 78642
Lou
Job Details:
06/01/2021
"Arrived on site to inspect dishwasher rack wheels broken. Upon further inspection, the tenant advised that the unit is not drying and the lower rack wheels are broken. I found the left side wheels wonky and causing the rack to j7mp off the track on the door when rolling the rack out of the unit. Removed and replaced the wheels and test3d. Rack is operating as designed. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. While testing, using my multimeter, I tested amp draw to the components and found the element showing 7-9amps during wash & drying cycles as designed. I found the unit with rinse aid in the dispenser. I set the dispenser dial to 3 to allow for more rinse aid to dispense.
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Georgetown, Texas 78628
Jonathan S
Job Details:
06/01/2021
"Arrived on site for refrigerator making a hammer sound when dispensing water. Inspected unit and work area. Checked filter housing and found pin that engages filter stuck and not releasing. Removed failed filter housing and installed new. Had customer dispense water while monitoring water connection at back of unit. Installed new water filter that customer had on hand and flushed water system. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Kyle, Texas 78640
Kevin
Job Details:
06/01/2021
"Arrived on site and inspected dryer and found it is currently running with a load and showing AF on the display it is heating well. Also took an airflow reading with meter and it shows it is restricted. Disconnected vent hose from rear of dryer and now airflow meter is showing good. Took pictures. Recommended to homeowner that Vent to the exterior of the home be cleaned/cleared to correct operation, job complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Round Rock, Texas 78681
Kayman
Job Details:
06/01/2021
Arrived onsite for dryer making loud noise while spinning. Upon inspection I found the drum would lop and roll incorrectly causing a loud thud every time it spun around. I disassembled the unit and inspected the bulk head. I could not see any issues. I believe the belt had twisted up causing the drum to become mis aligned. I reassembled the unit and tested. The unit is now working as designed no abnormal noises present. I also noticed some lint packed in the blower housing so I cleared it out. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV0
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
06/01/2021
Arrived on site to install previously diagnosed parts. Removed two large front burner heads and caps. Installed new burner heads and caps. Tested two front large burners after installing parts. Both igniting on first or second click. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Austin, Texas 78704
Luis
Job Details:
06/01/2021
"Arrived on site for freezing in fresh food. Found damper making loud odd noise,replaced damper found cold air migrating around damper housing with damper door closed. Added sealer between gaps."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Spicewood, Texas 78669
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of loud screeching noise when unit goes into spin, I replaced actuator and cam, unit is making a slight noise, but according to techline the noise is normal when unit shifts speeds. No continuous noise during testing. SR # 7730463025"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Cedar Park, Texas 78613
Tommy
Job Details:
06/01/2021
Arrived onsite for washer not operating. Upon arrival found unit belt and motor smashed. Motor missing plastic catch cam for belt to catch on. Ordering both motor and unit belt. ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, Texas 78620
Andrew
Job Details:
06/01/2021
"Arrived on site to replace condenser motor from previous diagnosis. Replaced motor, tested unit, unit works good. Compressor pulling .9amps consistently after running about 30mins. Thermistors were in range. RC and FC evap has nice frost pattern and evap motors working good. Noticed RC drain pan was bowed in the center, installed shims to level. No signs of water in pantry UI. 3-way valve switching good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Austin, Texas 78738
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for gasket coming off. Replaced gasket test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, Texas 78731
Justin
Job Details:
06/01/2021
Arrived on site for a unit not connecting to WiFi and needing the SAID number. I removed the console and allowed the customer to take a picture of the SAID. I advised the customer if they have any further issues to reach out to the WiFi team. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30SXSS3
Near Georgetown, Texas 78633
Lou
Job Details:
06/01/2021
"Arrived on site to inspect dishwasher top rack broken. Upon further inspection, I found the left side adjuster wheel broken. I removed and replaced the adjuster kit and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Austin, Texas 78754
Scott
Job Details:
06/01/2021
Arrived on site for microwave sparking . Found diode burned . Replaced mag cap and diode . Tested unit . Heating water to Whirlpool specs . Job complete
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW
Near Austin, Texas 78744
Jacob
Job Details:
06/01/2021
"Arrived onsite for unit not heating. Tested unit. Unit is working as designed. Checked for error codes, no errors stored. Explained to the customer how the unit works the dry the clothes, the drying times are longer than a standard dryer. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Andice, Texas 78628
Lou
Job Details:
06/01/2021
"Arrived on site to inspect washer finished cycle indicator not working. Upon further inspection, I placed the unit in diagnostics and checked for codes. While doing this, I found the indicator tone not working when pressing different buttons on the UI. Found no error codes. Tested unit in diagnostics cycle and unit operated as designed except no ending tone. I removed the console and disassembled the UI from the console and inspected the speaker and it appeared to be okay. Tapped on it and reassembled the console/UI and retested. The tone began to work for maybe 10 seconds and stopped again. I am ordering the UI and office to schedule return service due to the availability of part. No water leaks observed during service.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Killeen, Texas 76549
Tyler
Job Details:
06/01/2021
"Arrived on-site for washer not responding. Upon arrival, entered diagnostics and found F8E1 long fill/no fill. Found cold water valve was getting 120v,but not opening up when commanded to. Replaced cold water valve, reassembled and tested in normal wash cycle. Unit is now functioning as designed. No leaks before, during or after repairs. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEB00
Near Robinson, Texas 76706
Jonathan M
Job Details:
06/01/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door, icemaker, and heater assembly. Tested the unit and the unit begin working as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Seguin, Texas 78155
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for not heating, upon inspection found the main power cord cab burnt up, ordering new harness. Office to reschedule ; ordrng 1 W10396611 (harns-wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Cedar Park, Texas 78613
Kayman
Job Details:
06/01/2021
Arrived onsite for refrigerator with chattering noise during water dispense. Upon inspection I confirmed the complaint. I replaced the inlet valve and the noise was still present. I accessed the filter-head and dual valve. I could hear the dual valve making a chattering noise while dispensing so I replaced it and lowered the incoming pressure at the wall a little bit. The unit is no longer making a chattering noise and is working as designed. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVS1
Near Killeen, Texas 76542
Al
Job Details:
06/01/2021
"Arrived on site and inspected microwave with door switch issues.Removed and replaced the switches, reassembled and unit tested as designed and passed the 2 minute water cup test.JOB COMPLETE"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, Texas 78745
Kevin
Job Details:
06/01/2021
"Arrived on site and inspected dryer and found no airflow showing on meter, and it is not heating. Disassembled dryer and found cut off has failed. After replacing it cleared lint blocking airflow through internal dryer vent and after reassembling dryer is heating and airflow is good took pictures, job complete"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, Texas 78745
Luis
Job Details:
06/01/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Harker Heights, Texas 76548
Tyler
Job Details:
06/01/2021
"Arrived on site for microwave making loud noise (per customer: complaint was for loud noise not an electrical smell). Ran5 minute ice in bowl test and found unit intermittently making a loud humming noise coming between hv trans and magnetron. Informed customer at this time unit is still safe for use but. Over periods of time unit is just causing mango and trans to over heat.Will need to return with W10836753 (hv trans), w11493410 (mag), w11256462 (diode), w10850446 (cap). Spoke with SR regarding part/s availability. Office will need to reschedule once availability of parts is known. ; ordrng 1 W10836753 (Transformer) and 1 Cnote (Need all parts including ones not yet received)"
We serviced a
WHIRLPOOL RANGE
Model WFE361LVS0
Near Harker Heights, Texas 76548
Al
Job Details:
06/01/2021
"Arrived on site and inspected range front right burner staying on high when put on medium.Confirmed the complaint and found the infinite switch was defective. Removed and replaced it, but the new switch had an unusual rattling noise from inside the switch and was defective when I installed it.Customer also advised the front left (dual) burner was also staying on high when put on medium.Ordering a replacement for front right, also ordering the WPW10149355 dual infinite switch f/left burner.Needs more work ; ordrng 1 WPW10149355 (Infinite switch Dual ( front left burner)) and 1 WP3149404 (Infinite switch (Front Right))"
We serviced a
GE REFRIGERATOR
Model PFSS6PKXCSS
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed separator and installed new. Removed failed filter head and installed new. Tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Buda, Texas 78610
Robert
Job Details:
06/01/2021
Arrived on job for complaints of no power. Found the console not working . Will need console to complete. ; ordrng 1 W11378949 (CONSOLE )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, Texas 78745
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed evaporator cover and installed new. Removed failed control and installed new. Performed diagnostics mode and tested software version and found 700. Put unit in basic defrost mode. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB00
Near Woodway, Texas 76712
Jonathan M
Job Details:
06/01/2021
"Arrived on site for an oven that has issues with connecting to Wi-Fi. Inspected unit and work area. The customer also advised that the unit has several lines going across the screen. Confirmed customers complaint and found two white lines going across the screen indicating an LED failure of the control panel. Went to remote enable his unit and the customer advised that he has been on the phone with whirlpool Wi-Fi care team for over three hours trying to D program the unit and reprogram it to work. Verified the customer is unable to use his whirlpool app to communicate with his oven.Ordering part in office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11293216 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVY00
Near Killeen, Texas 76542
Al
Job Details:
06/01/2021
"Arrived on site to inspect ice maker issues.Tenant advised she wasnt sure of the exact reason the landlord called in the malfunction.I tested the water flow with the filter in the unit and it was slower than it was when I removed the filter it flowed out of the unit as designed.Tenant advised the filter hasnt been replaced since theyve lived at this location.Landlord will need to replace the filter for unit to operate properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/01/2021
"Arrived on site for refrigerator not cooling. Found unit had been unplugged for over a week. Powered unit on and found compressor not turning on. Gained access to compressor and found condenser fan not running or compressor. Tested voltage to both components and found none. Tested at control and found failed control. Contacted claims department for authorization. Removed failed control and installed new. Checked temperature settings and found LED lights on UI are partially working. Contacted claims to get authorization for UI. Removed failed UI and installed new. Found LED lights working. Informed customer to allow 24 hours for unit to reach proper temperature and 48 to start producing ice. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, Texas 78613
Kayman
Job Details:
06/01/2021
Arrived onsite to install previously diagnosed parts. I tested the valve and I did not see any issues with seeping or performance. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LDE8424ACE
Near Austin, Texas 78746
Kevin
Job Details:
06/01/2021
"Arrived on site and inspected dryer and found Motor is running but drum is not turning, removed front panel and found that belt is broken.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, Texas 78621
Matthew
Job Details:
06/01/2021
"Arrived onsite for refrigerator icemaker not making ice. Gate Code 5401. Upon arrival found ice maker is able to complete 1-2 harvest cycles before freezing up. Tested fill tube heater and recorded 64 ohms. Tested voltage output and recorded 12.6 vdc. Ran ice tray fill test and fill was interrupted. Ran dispenser test to clear and retested fill. Unit did fill properly. Unit will need UI control replaced to avoid intermittent issues. Office to reschedule ; ordrng 1 W11442053 (PANEL UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
06/01/2021
"Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Found smoke coming from vent when a cup of water was ran for one minute. Water still cold. Waiting on capacitor to arrive to parts so we can return and install capacitor, magnetron, and diode to complete the repair. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, Texas 78681
David Z
Job Details:
06/01/2021
"Arrived on site to diagnose refrigerator with frost building in freezer, that customer thinks may have rail failure. Found all the rails are tight, but the door didnt seal at one point and allowed a good amount of ice to enter the unit, and freeze the drain. Removed evap cover panel and steamed area out. Verified drain is working as designed. Rails are good, and I verified the door gasket is fully sealing. Only potential issue I came across was a slight bulge in the rear cover and styrofoam. Advised if it causes door issues to follow up, and we can replace cover and foam.
We serviced a
JENN-AIR RANGE
Model JGRP548WP00
Near Austin, Texas 78746
Kevin
Job Details:
06/01/2021
"Arrived on site and inspected range and found user interface is showing power but it is unresponsive.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, Texas 78681
David Z
Job Details:
06/01/2021
"Arrived on site to diagnose refrigerator that is not making ice, and not fully cooling the upper shelf in FC. Found FC at 8 degrees, which is 8 above set temp and also too warm to make ice. Checked freezer compartment and found ice built up and frozen on the back panel and covering the vent holes. The unit was stuffed full and was causing the not to fully seal, and freezing moisture on back panel. Steamed out the unit and verified proper airflow. Advised customer that they need to remove excess items from the pizza box pocket, as its keeping the door from sealing. Verified door gasket is sealing good and there are no issues present with it.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, Texas 78750
David S
Job Details:
06/01/2021
Arrived on site for left door making a noise and the led lights being out. I found all of the left and right side leds out and the top 2 and freezer leds in good condition. I replaced one led on the left side that was dim. All of the left side came on and only one of the right side came on. I inspected the hinge for the door and found the plastic stop is getting rounded off. I am ordering led and the hinge pieces to complete the repair. The office will reschedule when we have an eta on the parts; ordrng 10 W11462342 (Modules)s and 1 WPW10121046 (Extension) and 1 W11403572 (Door stop) and 1 W11416733 (Extension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48FMX03
Near Austin, Texas 78746
Kevin
Job Details:
06/01/2021
"Arrived on site and found refrigerator is off, turned the power back on and found compressor is not running. replaced inverter and found compressor is now running again, but condenser fan is still not running. Sent videos to SW. Confirmed condenser fan motor is getting 118 V. Recommended to homeowner that inverter and condenser fan be replaced. Will need to wait at minimum 12 hours to see if refrigerator is cooling again, if not a sealed system repair is likely needed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Elgin, Texas 78621
Matthew
Job Details:
06/01/2021
"Arrived onsite for washer not draining. Upon inspection found loose connector on drain motor harness. Secured connector and tested unit. Also made recommendations on using less detergent due to error code. Checked pressure hose, is clear. Tested fill and drain, unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, Texas 78642
Lou
Job Details:
06/01/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the deli door with control collecting water inside the control reservoir and the control shorting out, I was to remove and replace the door w/control. I found the door failed to come with the control. No water leaks observed during service.; ordrng 1 WPW10769076 (Deli control)"
We serviced a
WHIRLPOOL DRYER
Model WGD85HEFW0
Near Austin, Texas 78754
Scott
Job Details:
06/01/2021
"Arrived on site for dryer very loud while in use . Used pad from truck stock under motor mount . Seals roller and blower wheel look in good shape Cleaned lint out of blower wheel. Recommended to have vents cleaned . Job complete ; ordrng 1 W11113654 (PAD )"
We serviced a
KITCHENAID RANGE
Model KGSK901SSS00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/01/2021
"Arrived on site for range oven operation not working. Inspected unit and work area. Tested operation to verify failure. Gained access to spark igniter and tested. Found not sparking at igniter. Inspected wire harness to check if grounded out. Found when spark for oven the burners were sparking. Found voltage leak in spark module control. Performed diagnostics mode and checked fault codes. Found fault F2-E1 stuck key. Found key pad responsive. Removed failed module and installed new. Tested bake several times and found igniting each time. Preheated unit and monitored temperature and found cycling correct. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, Texas 78724
Jacob
Job Details:
06/01/2021
"Arrived onsite for unit not turning on. Tested unit. Unit would not turn on. After further inspection, found that the fuse was bad. Replaced fuse. But could not test anymore because the outlet is only giving 80v of power. Complex needs to call an electrician to fix the issue with the plug or the breaker. No issues at this time. Job complete"