Near Austin, TX 78759
David Z
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL GS6NHAXVK02
Arrived on site to install previously diagnosed door cams to resolve sticky door. Replaced both lower cams and retested. All is now working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL MDB4949SHZ0
"Arrived on site for dishwasher no power. Upon further inspection, I found no power cord installed and advised that the power is separate No water leaks observed during service. Job completed."
Near Austin, TX 78739
Leonardo
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to replace upper adjusters. Replaced adjusters. Tested unit operation good. No leaks detected. Job complete.
Near Austin, TX 78735
Luis
Job Details:
07/16/2020
REFRIGERATOR BOSCH B21CL80SNS/04
"Arrived on site for no cool. Found freezer not freezing completely warm,removed compressor cover heard some hissing noise,located some oil residue at tubing exiting liner to filter drier,gave small tug at tubing found leak inside of liner,due to location not repairable.
Near Round Rock, TX 78664
Cliff
Job Details:
07/16/2020
WASHER KENMORE 110.475616
Arrived on site to diagnose a washer that is giving long drain error code. Tested unit and found no mechanical failures with unit at this time and pump fully functional. Advised homeowner about sudsing with water softener is causing unit to misregister water level. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78726
David Z
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM2
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Spoke with customer who said unit isn’t cleaning hem at all but seems to run. Performed diagnostic cycle and found no errors. Ran unit and could hear wash motor barely working, no pressure. Replaced sump and motor and retested. Unit is now working as designed and fully spraying dishes. Call complete, no water leaks found."
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
DRYER KENMORE 110.850914
"Arrived to inspect Kenmore dryer not starting.Confirmed the complaint and checked power at the back of the unit and got the following readings L1/L2= 125L1/N= 125L2/N= 0Issues are with the out, not the dryer
Near Kyle, TX 78640
Kevin
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05
"Arrived on site and inspected refrigerator found it is rattling during operation. Found rattling is coming from condenser touching lower rail underneath the refrigerator. Added sound pad from truck stock and vibration has stopped. No water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details:
07/16/2020
WINE COOLER KITCHENAID KURG24LWBS21
"Arrived on site for customer complaint of unit not cooling, found defrost issue, found failed timer and bi metal. Ordering parts, ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10860146 (bimetl-def)"
Near Smithville, TX 78957
Scott
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05
Arrived on site for ice maker not making as much ice as befor . Did find IM stalling in harvest . Replaced maker . No water leaks detected at time of service. Job complete
Near Georgetown, TX 78626
Tyler
Job Details:
07/16/2020
OVEN AMANA AER6303MFS2
Arrived on site for an range that wouldn’t bake or broil. Upon further inspection I found that the main harness assembly as well as the terminal block we’re both fried and burn the pieces at the bottom behind range. The bake element broil element both have full continuity and the thermostat is ohming at 1.1 as it should. We will need to return with main control, main harness, and terminal block for repairs. Upon leaving home, I left entire range unplugged and instructed tenant to leave it that way and not to use it until repairs are done for safety reasons.; ordrng 1 W11458879 (HARNESS-MAIN) and 1 WPW10245259 (block-term)"
Near Seguin, TX 78155
Noah D
Job Details:
07/16/2020
WASHER AMANA NTW4516FW3
"Arrived on site to inspect washer for not cycling upon inspection found it did not start cycle or know when to stop draining, upon inspection of control found the pressure hose attached to wrong nub. Fixed hose and tested. No problems found. Complete"
Near Hutto, TX 78634
Cliff
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE FFU20FC6AW5
Arrived on site to diagnose a freezer that is not always closing properly. Tested unit and found no mechanical failures or tears in gasket. Also found no evidence of air leaks in the unit. Advised homeowner of findings and that all is working properly at this time.
Near Austin, TX 78748
Kevin
Job Details:
07/16/2020
DRYER WHIRLPOOL WED560LHW0
"Arrived on site and replaced all parts diagnosed on previous visit. After replacement dryer is no longer making noise and operating properly, job complete"
Near Temple, TX 76501
Tyler
Job Details:
07/16/2020
RANGE MAYTAG MER6600FZ2
Arrived on site to install door latch and control parts for oven after installing the main control and the door latch motor I retest the oven out and everything is working flawlessly as designed. Call complete
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
COOKTOP KITCHENAID KGCC566RBL05
Near Austin, TX 78746
Kevin
Job Details:
07/16/2020
WASHER MAYTAG MVWB835DC4
"Arrived on site and found saved error codes for Inlet water temp, overload, long fill, found no water flow from cold water valve. After replacing valves ran test 51 and 52 and washer is now operating normally. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03
"Arrived to inspect unit temperatures since the last repair.Found the freezer temperature was hovering at 15 degrees.Called Whirlpool Tech line and spoke STEVE SR#7728315396Replace control. If problem continues after repair, replace the thermistor.I’m also ordering ice maker for no ice issues.Ran test and ice maker motor lost home position. Fan is functioning.Office to reschedule with customer for service appointment.Needs more work.; ordrng 1 W10764668 (ICE MAKER)"
Near Jarrell, TX 76537
Tyler
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Arrived on site for a refrigerator not cooling. Upon further inspection I found that the freezer had a defrost issue. After running diagnostics on the fridge I found that the thermistor in the freezer was short it out and not regulated properly when its going to defrost. I replace the thermistor and tested unit thoroughly and refrigerator is working as designed informed customer to give it 24 hours to fully stabilized the temperatures and needs to get to. Call complete
Near Georgetown, TX 78633
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03
Arrived on site for refrigerator not cooling. Measured temperature in RC at 52°. Checked sealed system pressure and found restriction within sealed system. Called tech support and spoke with Steve. He confirmed failure. Will need to replace sealed system. Contacted service manager with issue (CS). Office to schedule appointment when ETA is available. Please allow 2 to 3 hours for repair. ; ordrng 1 8201675 (compressor) and 1 SEALSYSTEMTECH (PLEASE ALLOW 2 TO 3 HOURS FOR REPAIR) and 1 SEENOTE (OFFICE TO SCH) and 1 W11116006 (EVAP) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10608485 (EVAPORATOR )
Near Wimberley, TX 78676
Richard
Job Details:
07/16/2020
WASHER GE GUD27ESPM1DG
Arrived onsite for the washer not working properly. During testing found that the lid lock was broken causing the issue. Replaced lid lock and washer tested good and no leaks detected complete.
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
WASHER MAYTAG MVWB765FW4
Arrived to inspect washer leaking from valves.Confirmed the complaint and found the housing to be defective.Removed and replaced it.Reassembled and unit tested as designed without leaking.Customer satisfied.Job complete
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04
Arrived to inspect food freezing in the refrigerator compartment.Confirmed the complaint and called Whirlpool Tech line and spoke with LEON at Whirlpool Tech SR#7728316959Leon walked me through several test and diagnostics test showed the diffuser door was stuck open.Removed and replaced it.Reassembled and unit tested as designed.Customer told to wait 24 hours for the unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete
Near Mustang Ridge, TX 78610
Leonardo
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTM354ESS3
Arrived on site to test unit for clicking sound. Found bad sump and motor causing clicking sound. Ordered part # W10805015 sump and motor. Office to reschedule. ; ordrng 1 W10805015 (SUMP AND MOTOR)
Near Bee Cave, TX 78738
Robert
Job Details:
07/16/2020
DRYER WHIRLPOOL WED8900BW0
Arrived on site to replace switch. Found unit also needs new motor. Need to order a new motor WPW10448896.. ; ordrng 1 WPW10448896 (motor-drve)
Near Pflugerville, TX 78660
Cliff
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site to diagnose a refrigerator that is not defrosting. Found main control and thermistor not communicating properly. Thermistor, main control, and freezer wiring harness will all need to be replaced to complete repairs. CL only.; ordrng 1 CLONLY (CL ONLY) and 1 W11212392 (CONTROL)"
Near Pflugerville, TX 78660
Kayman
Job Details:
07/16/2020
OVEN WHIRLPOOL AFAGDJDJSVD
Arrived onsite for oven putting off gas smell while in use. Upon inspection I found the unit working as designed. Customer stated that they often use the cook top before and during the times they use the oven. The ovens cooling fan is located close to the underside of the cook top. When the cooling fan kicks on it pulls air from right under the cook top the residual gas from using the cooktop is feeding into that fan creating that smell of gas from the electric oven. Job complete.
Near Taylor, TX 76574
Andy
Job Details:
07/16/2020
WASHER MAYTAG MVWB835DW3
"Arrived on site for washer with error codes and not cycling properly. Tested and inspected unit and found failed drain pump, gearcase and suspension. Ordering needed part. Office to schedule return trip. . No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10876600 (drain pump)"
Near Austin, TX 78746
Luis
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KBSD602ESS01
"Arrived on site for ice issues. Customer removed and is defrosting ice bin,per customer unit is dispensing crushed ice with cubes,found ice door not fully sealing causing warm air to enter under ice bin,ordering new motor and ice door. ; ordrng 1 EDR3RXD1 (WATER FILTER) and 1 WP2318082 (SHAFT) and 1 WPW10504458 (ICE DOOR)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"(JJ) Arrived on site to install previous diagnosed part. Removed top rack and removed broken rack adjuster and installed new installed rack and tested rack operations. Tested all other operations, all tested good no water leaks detected."
Near Austin, TX 78741
Kevin
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived on site and inspected refrigerator and took two pictures of fresh food and freezer interior. Video chatted with whirlpool and they said freezing and condensation is due to amount of food product blocking air vent. 7728321612
Near San Marcos, TX 78666
Richard
Job Details:
07/16/2020
DRYER MAYTAG MEDC465HW0
Arrived onsite for the dryer making a thumping noise. During testing found that there was debris stuck into the front pad causing the noise. Removed debris and dryer tested good. Noise is gone and it’s heating good. Complete
Near Kyle, TX 78640
Robert
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived onsite to to test unit for detergent not dissolving. Tested unit and units water supply was cut off. Re-established water supply, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details:
07/16/2020
RANGE JENN-AIR JES9900BAS
"Arrived onsite to replace oven door hinge and baffle. Replaced hinge and baffle, tested unit and unit heats to 350 without any noise and oven door closes all the way. Job complete."
Near Marble Falls, TX 78654
James
Job Details:
07/16/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01
Arrived on site and installed new shim and mullion. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78130
Richard
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived onsite for the refrigerator freezer section not cooling. Ran diagnostics and took pressures and found that the low side is -20 and the high side was 110. Checked freezer evaporator and found a solid block of ice on the top right hand corner. Took pictures. Also found that the freezer door is not sealing properly as well will need a sealed system repair and freezer door replaced. Will need 3 hrs for sealed system repair. Sealed system tech needed for repair. Office to schedule ; ordrng 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 W10815701 (dor-fip ss) and 1 W10832994 (compressor) and 1 W10839793 (nameplate) and 1 W10843121 (filter dryer) and 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator)
Near Manor, TX 78653
Eman J.
Job Details:
07/16/2020
RANGE WHIRLPOOL WFE525S0HS1
Arrived onsite for range over not working. Tested system. Found main harness burnt up. Ordering main harness W11449104 and power cord PT400 and block terminal WPW10245259; ordrng 1 PT400 (cord-power) and 1 W11449104 (HARNESS MAIN) and 1 WPW10245259 (block-term)
Near Bastrop, TX 78602
Scott
Job Details:
07/16/2020
REFRIGERATOR GE GYE18JSLKFSS
Arrived on site replaced dampener and added gasket per service pointer . No air leaks or water leaks detected at time of service . Job complete .
Near Georgetown, TX 78633
Tyler
Job Details:
07/16/2020
FREEZER WHIRLPOOL WRX988SIBM01
Arrived on site for freezer not cooling properly. Upon further inspection I found that the freezer it’s self had a defrost issue after testing hardware components I found that the defrost thermostat within harness connection in freezer had broken. Unit will need a new evap motor and harnessed defrost thermostat assembly kit..; ordrng 1 W11032800 (motor-evap)
Near Round Rock, TX 78665
Kayman
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL GI5SVAXV00
Arrived onsite for RC and FC no cool. Upon arrival everything is cooling as designed. I put the unit into defrost and it passed I tested all thermistors and fans through service mode and they all passed. As I was turning the cooling back on I noticed the compressor wouldn’t kick on. I waited and I could hear it click but would not come on. I am ordering a start device for the compressor (WPW10197428) start device.. ; ordrng 1 WPW10197428 (start relay)
Near Wimberley, TX 78676
Richard
Job Details:
07/16/2020
DRYER AMANA NED4655EW0
Arrived onsite for the dryer making a noise. During testing found that there was a screw stuck in the drum pad causing the noise. Also found that the belt was torn as well. Replaced belt and idler pulley and removed screw. Dryer tested good and no noise. Complete
Near Austin, TX 78727
David Z
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE LFHG2251TF
"Arrived on site to diagnose refrigerator that had leaked water and had a reported broken filter. Examined unit and found filter had broken off 3/4 up around the neck. Was able to remove the filter sleeve and remove the broken piece from the filter head. I can not test the unit without a filter, but it doesn’t seem to be damaged at the filter head. But at this time the broken piece was extracted and filter head looks to be functional. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details:
07/16/2020
VENTHOOD WHIRLPOOL WVU37UC6FS0
"Arrived on site for blower making noise . Found blower wheel sitting to low on shaft . Will need to reorder blower assembly, damaged in box . Call to set return .; ordrng 1 W11100651 (blower-fan)"
Near Jarrell, TX 76537
Tyler
Job Details:
07/16/2020
RANGE WHIRLPOOL WFE505W0HB1
Arrived on site for Range that was smoking when in use. Upon further inspection I found that the terminal block was melted and all the wiring from the power cord and the main harness Were melted and fried as well. Unit will need a new terminal block power cord and main harness and we will need to return with the main control board just in case. I was not able to find the power cord that we will need from marcones. Office to reschedule after finding out how to get 4 prong power cord plus main harness psp item ; ordrng 1 W11416047 (HARNESS-MAIN)
Near Austin, TX 78717
David S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site for fridge having condensation. I inspected the unit and work area. I found th freezer bottom full of ice. I removed the bottom drawer and found the evap pan full of ice. I gained access to the drain tube and cleared the restriction in the tube and cabinet. I cleared the ice from the evap pan. And tested the drain. Unit is operating as designed no water leaks detected.
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
"Arrived n site for refrigerator freezer gasket not sealing and ice maker not producing ice. Inspected unit and work area. Found gasket not sealing on top left door. Inspected gasket and found repairable. Tested ice maker and found no voltage to ice maker. Found door switch no closing and allowing voltage to ice maker. Removed door switch and repaired. Removed ice buildup and used heat gun to correct gasket. Tested door operation and ice maker cycle. All tested good, no water leaks detected.
Near Austin, TX 78753
Eman J.
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL AMV2307PFS4
Arrived onsite for previous diagnosed parts. Replaced harness wire. Tested system. Still have issues. ordering switch W11433682. ; ordrng 1 W11433682 (SWITCH UPPER)
Near Georgetown, TX 78628
Cliff
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
Arrived on site to diagnose a refrigerator that is leaking. Found drain P-trap clogged. Cleaned out drain line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78753
Scott
Job Details:
07/16/2020
REFRIGERATOR AMANA ART318FFDS06
"Arrived on site for iced up evap cover. Found no ice build up at time of service . Ran diagnostics, all checked normal . Rtv some gaps in liner . Ran harvest on IM , all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Wesley
Job Details:
07/16/2020
RANGE KITCHENAID KGRS505XSS03
Arrived on site for upper bake not working. replace upper bake ignitor. Unit is now operating as designed. Advised customer on repair.
Near Round Rock, TX 78681
Kayman
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0
Arrived onsite for dishwasher not draining and showing a F9E1 error code for drain pump failure. Upon inspection I found the drain pump not functioning at all I dissembled the door to access the control. I found a wire with what looked like a small burn or discoloring I replaced the control and the unit makes a loud buzzing noise when trying to drain. I will need a drain pump and wire harness for repair. (W11344507) harness (W11412663) drain motor. Office to RS as these are exparts. ; ordrng 1 W11344507 (HARNESS) and 1 W11412663 (DRAIN MOTOR )
Near Pflugerville, TX 78660
Kayman
Job Details:
07/16/2020
OVEN MAYTAG MGT8885XS01
Arrived onsite for range oven not igniting. Upon inspection I found the RF burner not lighting or lighting halfway. I found the burner head dirty and packed with a white powder maybe baking soda. I cleaned off the burner head but still won’t completely light. Will need a new burner head. I inspected the ignitors for both the upper and lower ovens. I found that the ignitors for both were not getting correct voltage indicating a issue with the control I am ordering a control the RF burner head and both ignitors for the repair as well as the orifice holder just Incase (WPW10406797) front right burner (W10861630) orifice holder (WP7432P143-60) bake Ignitor (WPW10324738) ignitor (W10878903) control. RS for mon 7/20; ordrng 1 W10861630 (holder-orf) and 1 W10878903 (cntrl-elec) and 1 WPW10406797 (burnr-head)
Near Leander, TX 78641
David S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01
"Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I used my Uv light and found dye from refrigerant on the evaporator. I gained access to the compressor and found it running. I hooked gauges up to the unit and was getting low side 15 inch vacuum and high side 130 psi. I powered the unit off and the pressures equalized at 30 psi. When I plugged the unit back in I monitored the gauges and low side hit 15 inches and high side hit 150 psi. The compressor pulled 8.5 amps at initial start up than went to .8 down to .3 amps. I found no evidence of a leak by the compressor or condenser. I called tech line and spoke to Kathy I got sr #7728325053. I explained the situation, techline said the evaporator needs to be replaced and there is possibly another restriction in the cap tube again, indicating there are contamination in the system. I am ordering a compressor W11125124
Near Austin, TX 78746
Leonardo
Job Details:
07/16/2020
RANGE JENN-AIR JES1750FS1
Arrived on site to replace convection fan. Tested unit no more noise. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details:
07/16/2020
DRYER WHIRLPOOL WED5100HW0
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a tapping noise. Disassembled the unit and jumped the door switch and tested again. It appears that the rollers are warped or possibly has a flat surface on it. Removed and replaced the rollers and retested and the noise continued. Found the drum to be warped or poorly molded and bouncing on the rollers. I am ordering the drum and another repair kit, just in case and office to schedule return service due to OOS part. No lint observed during service.; ordrng 1 4392067 (dryer repair kit) and 1 W10545923 (drum)"
Near Paige, TX 78659
Andy
Job Details:
07/16/2020
WASHER MAYTAG MHW5630HC0
Arrived on site for washer some water in dispenser and not draining properly. Tested and inspected unit and found issues with drain pump. Removed failed part and replaced with new. Found the water in dispenser to be normal and instructed customer on this. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
"Arrived on site to inspect refrigerator freezer iced up and refrigerator section not cooling. Upon further inspection, is3d they had unplugged the unit to allow it to defrost, but since they’ve plugged it back in, the unit continues to not cool. Customer advised that when they opened the unit freezer door, there was ice built up at the FC opening/door and on the back evap cover. Also found condensation at the top of the RC section. I removed the evap cover ad found no frost pattern, but the unit appeared to have just gone into defrost mode. I found condensation on the top of the RC section on the right side. I removed the back cover and tested amp draw to the compressor and got 1.02amps. Compressor was very hot as were both lines to the compressor. After approximately 20 mins, I checked the evaporator and still found no frost pattern (photos). Unit needs a sealed system repair. I am ordering the compressor, evaporator, access valve, dryer, CNOTE-2HR
Near Canyon Lake, TX 78133
Richard
Job Details:
07/16/2020
RANGE WHIRLPOOL WFE550S0HZ1
Arrived onsite for the LF burner turning on by itself. During testing found that the LF switch was faulty. Replaced switch and burner tested good. Complete
Near Austin, TX 78737
Kevin
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
"Arrived on site and replaced fresh food evaporator, requested that customer allow refrigerator 24 to 36 hours to cool completely. No water leaks from connections at time of service, job complete"
Near Kingsland, TX 78639
James
Job Details:
07/16/2020
MICROWAVE JENN-AIR JMW2430DS01
Arrived on site and tested operation. Found no response from ui and lights off in oven. Turned breaker off and removed unit to test voltages. Found proper voltage going to unit and all functions test good. When pushing unit back into cabinet I found unit lost power once pushed back in completely. Instructed customer of electrical issue in junction box and that a licensed electrician will need to make the repairs on the electrical side. Turned breaker off for safety. Job complete
Near Jonestown, TX 78645
Lou
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC604FSS01
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the ice maker in diagnostics test #120 and it failed. I removed and replaced the IM and tested and it operated as designed. I tested the fill tube in test #97 and it failed. Tested the valve and it showed no voltage. Removed and replaced the valve and tested in test #96 and then #97 and the ice maker filled with water. No water leaks observed during service, job completed."
Near Austin, TX 78751
Wesley
Job Details:
07/16/2020
REFRIGERATOR JENN-AIR JFX2897DRM02
Arrived onsite and found fridge still freezing ff Evap drain pan and leaking into cabinet liner. Suspected frozen drain line. Returning with drip pan and drain extension. ; ordrng 1 W11084807 (extension) and 1 W11457241 (DRIP PAN)
Near Temple, TX 76502
Jonathan M
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS3
Arrived on site for refrigerator that is not dispensing water or ice. Inspected unit and work area. Tested unit and found unit initially making a buzz but stopping almost immediately. Removed water filter and shook it out placed it back in and water read through the filter for one second before shutting off again. I asked the customer if she had an extra filter.
Near Austin, TX 78746
Luis
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIS18NNZB0
"Arrived on site for no ice. Ran diagnostics found weak water flow to reservoir with filter removed,diagnosed a defective water valve. Replaced water valve,ran diagnostics all test passed.
Near Georgetown, TX 78628
Al
Job Details:
07/16/2020
DRYER MAYTAG PYE2300AYW
Arrived to install previously ordered parts.Removed and replaced the thermal kit.Reassembled and unit worked properly..Job complete
Near Hutto, TX 78634
Andy
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived on site for range broken hinge. Tested and inspected unit and found failed right side door hinge. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78702
Jacob
Job Details:
07/16/2020
DRYER ELECTROLUX EFDE317TIW1
Arrived onsite to replace parts ordered by previous tech. Upon taking apart the unit. Found that blower wheel was broken. Replaced wheel. Tested unit. No issues at this time. Job complete
Near Austin, TX 78758
David Z
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH31017HW3
"Arrived on site to diagnose microwave throwing F1E4 error. Called tech line and spoke to Dave, since tech sheet checks checked good, but unit is back feeding. Dave recommended replacing all interlocks and switches. Replaced upper and lower and retested. Unit still throwing error. Called tech line and spoke with Ed who said the issue is usually in the secondary interlock switch. Ed has me jump the switch. Unit ran with switch jumped, which seems to indicate the switch isn’t contacting or failing. Ordering another switch and also wiring* harness. SR7728315866. ; ordrng 1 W10269460 (switch) and 1 W11300385 (WIRING HARNESS)"
Near Austin, TX 78745
Kevin
Job Details:
07/16/2020
FREEZER WHIRLPOOL WZF34X20DW01
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG550S0HZ1
"Arrived to inspect gas range center burned not working.Removed and replaced the center knob and unit turned more than before, but didn’t ignite.Unit will need a manifold to complete repair.Advised customer I’d order the manifold and left the residence.
Near Leander, TX 78641
Lou
Job Details:
07/16/2020
DISHWASHER MAYTAG MDB4709AWB1
"Arrived on site to inspect dishwasher not cleaning good. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed, but it felt like the element was not getting hot enough. It’s showing 7-9amps as designed. Looking at the element, there are two spots that look as if they’re about to burnt out and break and a few other spots where it’s beginning to rust/wear out. All other components are functioning properly. I am ordering the element and scheduled return service No water leaks observed during service.; ordrng 1 W10518394 (heater)"
Near San Marcos, TX 78666
Richard
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL AMV2307PFS2
Arrived onsite for the microwave not working. During testing found that the vent fan does not work causing the microwave to overheat and shut down. Ordering parts and office to schedule.; ordrng 1 W10849846 (cntrl-elec) and 1 W11252186 (interlock) and 1 W11252187 (interlock) and 1 W11252443 (motor-fan) and 1 W11459357 (HARNESS)
Near San Marcos, TX 78666
Richard
Job Details:
07/16/2020
OVEN KITCHENAID KODE300ESS04
Arrived onsite for the oven making a noise during baking. Took convection fan off and inspected it for any signs of rubbing marks. During inspection found that the fan blade did have some shining marks on the blades indicating that it was rubbing on the screws holding the fan motor. Replaced fan and motor and convection fan motor tested fine and no noise. Advised customer to monitor while baking . Complete
Near Georgetown, TX 78633
Al
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTM404ESS3
Arrived to inspect dishwasher door gasket.Found the customer caught something on the door gasket causing it to hang off the top of the unit.I reinstalled it and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Hutto, TX 78634
Cliff
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Tested unit and found defrost failure in RC evaporator due to communication issue with controls. Replaced user interface and main control and tested unit. Found all is functioning properly at this time. Homeowner will defrost unit for 24 hours to restore airflow and has signed defrost waiver.
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/16/2020
WASHER MAYTAG MVWX655DW1
Arrived on site for washer not advancing cycles. Performed diagnostics mode and checked fault codes. Found error F7-E5 shifter fault and F8-E1 long fill. Performed automatic test cycle and found cold water not activating. Tested in manual test mode and switch back and forth to heavy agitation and spin cycle. Found shifter responsive each time. Activated cold water inlet valve and found very little water entering unit. ; ordrng 1 W11127357 (INLET HOUSING )
Near Austin, TX 78757
Wesley
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE GLHS36EESB5
Arrived onsite and replaced gasket all checks good.
Near Belton, TX 76513
Tyler
Job Details:
07/16/2020
FREEZER WHIRLPOOL GB2FHDXWS06
On site for refrigerator leaking water out of freezer. Upon further inspection found that the freezer had a clogged defrost drain line. I was able to replace the drain line with an updated part
Near Georgetown, TX 78628
Jonathan S
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL KDTM354DSS4
"Arrived on site to,install previous diagnosed part. Gained access to sump assembly. Removed failed sump and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near , TX 78738
Brandon
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS51EC7HS01
"Arrived on site for customer complaint of fan speed error code, found fan would work on high speed but not low speed in diagnostic mode, ordering control and blower motor. ; ordrng 1 W11261167 (CONTROL BOARD)"
Near Georgetown, TX 78626
Cliff
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures or error code saved in unit. Advised homeowner about best cycles and options to run for best performance as well as necessity of using rinse agent for proper drying. No leaks were found at time of service.
Near Austin, TX 78737
Leonardo
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WOC54EC0AS00
Arrived on site to replace inverter and magnetron and microwave control and fuse and interlock switches. Replaced all parts test unit and unit still giving error code. Called techline and they said waveguide must be damaged if we have replaced the parts and unit still not working. Sr#7728326439.
Near Austin, TX 78702
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08
"Arrived on site for no ice. Icemaker not running through forced cycle diagnosed a defective icemaker,installed a new icemaker powered unit on icemaker ran through a cycle water filled icemaker unit working as designed.; used 1 W10882923 (ICEMAKER ) from stock"
Near Buda, TX 78610
Leonardo
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH31017HS
Arrived on site to test unit for proper ventilation. Found weak motor. Replaced motor. Tested unit unit performed good job complete.
Near Pflugerville, TX 78660
Scott
Job Details:
07/16/2020
DRYER WHIRLPOOL MEDB765FW0
"Arrived on site for condensation building up in dryer . Found outside warm air is mixing with cold ac air inside dryer . Talking to customer ,no drying issues . Moisture builds up even when dryer is not used , only started when temps outside starting to get hot . Advised customer to contact builder and see if exterior flap is stuck open . No lint build up at time of service. Job complete ."
Near Taylor, TX 76574
Andy
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KSSC48FTS02
"Arrived on site for refrigerator not cooling in FC and RC. Tested and inspected unit and found compressor pulling 1.6 amps, checked evaporator and found snow ball up top and not frost pattern elsewhere (See SD-QuickPic) S Ordering needed parts. SS repair. Office to schedule. 3 hour job. No water leaks present at time of service. .; ordrng 1 212643 (sealer-gum) and 1 876765 (mtg kit) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (3 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WPW10143759 (dryer)"
Near Liberty Hill, TX 78642
Lou
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
"Arrived on site to install previously diagnosed and ordered part(s). Due to the water not dispensing, I removed and replaced the inlet valve at the back and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details:
07/16/2020
MICROWAVE BOSCH HMB5051/01
"Arrived onsite to test unit not starting. Microwave will need to be removed to complete repairs. Previous repair company stripped the screws. Customer requests research for stainless kit, 4 screws one on each corner.; ordrng 1 PARTRESEARCH (INSTALLATION KIT -STAINLESS, 4 SCREWS ONE ON EACH CORNER )"
Near Spicewood, TX 78669
Brandon
Job Details:
07/16/2020
REFRIGERATOR GE GTS22KSNBRSS
"Arrived on site for customer complaint of unit using to much energy, called techline to report issue, using 2.150 kWh per day. Techline said the kWh usage is just an estimate, customers unit was half full if that of product, and a temperature probe running into freezer breaking gasket seal, 83 degrees ambient temperature, unit was cooling just fine,
Near New Braunfels, TX 78132
Noah D
Job Details:
07/16/2020
WASHER MAYTAG MHW5630HC0
"Arrived on site to inspect washer for leaking, upon inspection found the dispenser filled with water indicating a leaking valve, ordering dispenser and valves to fix issues, instructed customer to keep bellow clean. Office to reschedule ; ordrng 1 W10918521 (DISPENSER ) and 1 W11036928 (VALVE) and 1 W11036930 (VALVE )"
Near Volente, TX 78641
David S
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04
"Arrived in site for oven combo smelling like burnt wiring. After speaking to the customer I found out the microwave has stopped heating. I inspected the unit and work area. I found no signs of burning or smoke damage by the wiring and controls I could see. I found the unit wired in, in a way that I can only pull the unit half way out. See so quick pic. With the microwave not heating I will need to replace the magnetron and the inverter board, but I cannot access those, with the unit only pulled half way out. The customer will have to have someone I wire the unit from the wall so it can be pulled out completely. I am ordering a inverter W10217711 to complete the repair. The office will schedule once the customer has the oven ready for us to pull all the way out.; ordrng 1 W10217711 (inverter)"
Near Buda, TX 78610
Jacob
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Arrived onsite for unit not making ice. Looked at ice maker. Saw that ice maker had ice stuck in ice maker. Replaced ice maker. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5
Arrived onsite to test unit not making ice. Tested unit and found that ice-maker needs replacement. The prescreened ice maker was incorrect. Need to order correct ice maker for unit.; ordrng 1 W10882923 (icemaker)
Near Austin, TX 78746
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRB119WFBM00
"Arrived on site for no cool in fresh food. Found evaporator incased in ice,diagnosed a defective main control not sending unit into defrost. Defrosted evaporator,replaced main control,powered unit on checked air flow good.
Near Hewitt, TX 76643
Jonathan M
Job Details:
07/16/2020
REFRIGERATOR JENN-AIR JFX2897DRM02
"Arrived on site for refrigerator that’s not making ice or cooling. Inspected unit and work area. Customer advised that the unit was not making ice prior to it not cooling. Checked unit and found refrigerator sitting at 78°F. Removed back cover and took pressures. Found the low side sitting at -15 psi. The high side was sitting at 210 psi. This would indicate that there’s an issue with a restriction. Ordering sealed system parts including compressor, evaporator‘s, three-way valves, dryer, and coupler. Office will need to schedule return visit due to out of stock compressor. ; ordrng 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 W11036448 (solenoid) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Round Rock, TX 78665
Kayman
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH31017HS
Arrived onsite for microwave with F1E4 error code. Upon inspection I found that the error code will flash when you try to use the microwave and will not do anything past that error. The error is for the MW relay. I replaced the control that houses that relay and still got the same error code. I inspected the door switches and found the lower switch had a burnt connector. I tested the switch and it is bad. I replaced the switch and the unit is now working and heating as designed. Job complete.
Near Waco, TX 76710
Jonathan M
Job Details:
07/16/2020
OVEN MAYTAG MEW7630DS02
"Arrived on site for double wall oven that has a broken outer glass on the bottom door. Inspected unit and work area. Found outer glass broken but inner glass not broken. Replaced outer glass door and nameplate and tested unit. Unit is working as designed.
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site for dishwasher not operating. Performed diagnostics mode, found error F6-E4 float switch error.
Near Austin, TX 78739
Leonardo
Job Details:
07/16/2020
MICROWAVE KITCHENAID KMBS104ESS03
Arrived on site to test unit and buttons on left side not responding. Verified control panel and display board not operating correctly. Replaced display board and control panel. Tested unit unit worked good. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
(JJ) Arrived on site for dishwasher top rack stopper broken. Inspected work area unit. Removed failed stopper and installed new. Performed diagnostics and no error codes. Spoke with customer about user guide. All tested good. No water leaks detected.