Near Lakeway, TX 78738
Andy
Job Details:
08/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for refrigerator leaking water. Tested and inspected unit and found drain line failed. Ordering new drain line and will return. Instructed customer to watch unit and customer signed waiver. No water leaks present at time of service. ; ordrng 1 W11084807 (DRAIN)
Near Georgetown, TX 78626
Joel G.
Job Details:
08/26/2019
REFRIGERATOR WHIRLPOOL WRS975SIDM00
"Arrived on site to diagnose fridge not cooling. Found all operations working just fine at this time. Temps are fine and all tests check fine in diags. Condenser was clean. No leaks detected. Customer to monitor unit in case it fails again but at this point, I am unable to duplicate complaint."
Near New Braunfels, TX 78132
Kevin
Job Details:
08/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site and inspected dishwasher and couldn’t find any abnormal or excessive aroma from dishwasher interior. Recommended running a cleaner like dishwasher magic to possibly improve customer experience. No water leaks detected at time of service, job complete"
Near Austin, TX 78746
Wesley
Job Details:
08/26/2019
DRYER WHIRLPOOL GGW9250PT3
"Arrived on site and found unit operating as designed. Advised customer that exhaust needs to be cleaned out. No leaks detected, advised customer on use and care.
Near Austin, TX 78759
Paul
Job Details:
08/26/2019
WASHER GE GTW460ASJ0WW
Arrived onsite for the washer leaking again. I tested the unit and I found the thermistor leaking water due to the seal is bad. The thermistor needs to be replaced. Ordering c-notes & WH01X24104 THERMISTOR ASSEMBLY.; ordrng 1 C-NOTES (THE OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT. ) and 1 WH01X24104 (THERMISTOR ASSEMBLY)
Near Austin, TX 78748
Leonardo
Job Details:
08/26/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace wash motor and control board. Will need to order new control board W11305308. ordrng 1 W11305308 (CONTROL BOARD )
Near Kingsland, TX 78639
Cliff
Job Details:
08/26/2019
WASHER MAYTAG MHW5500FW1
Arrived on site to diagnose a washer that was leaking. Tested unit and found outer tub assembly seal properly. Entire drum and basket assembly will need to be replaced to complete repairs. Office will need to set return appointment for two technicians and two hours.; ordrng 1 CNOTES (2MAN JOB) and 1 CNOTES (2 HOUR JOB) and 1 W10901175 (tub-outer)
Near Austin, TX 78717
Lou
Job Details:
08/26/2019
MICROWAVE WHIRLPOOL WOC54EC0AS02
"arrived on site to inspect wall oven microwave combo. Upon arrival, customer advised that there had been a different tech to fix the microwave because it doesn’t heat. I placed the unit in diagnosis and found error codes F1E5 & F6E0. Cleared the codes and attempted to test the unit and after approximately 1 min, the unit stopped ad showed error code F1E5.
Near Austin, TX 78730
Luis
Job Details:
08/26/2019
REFRIGERATOR KITCHENAID KFIS25XVMS3
Arrived on site for broken end caps. Installed new end cap tested lid operation good.
Near Belton, TX 76513
Arthur B.
Job Details:
08/26/2019
DISHWASHER FRIGIDAIRE FFBD2406NS11B
"Arrived onsite for customer complaint of reverse is osmosis system back flowing into dishwasher. When arrived, confirmed issue that dishwasher only has a rubber flapper to block water. Water is feeding back to dishwasher and filling sump. Customer advised he is getting system removed.
Near Round Rock, TX 78665
Jonathan S
Job Details:
08/26/2019
REFRIGERATOR JENN-AIR JFFCC72EFS00
Arrived on site for refrigerator control panel not operating. Inspected unit and work area. Found failed circuit on UI and causing control to bubble. Removed UI and inspected wire harness and board. UI will need to be replaced to continue diagnostics. Will return with UI and main control on hand if needed. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11086558 (UI)
Near Austin, TX 78733
Leonardo
Job Details:
08/26/2019
TRASH COMPACTOR KITCHENAID KUCS03FTPA1
Arrived on site to test unit for unit not working. Test unit and found broken gear case. Replaced gear case test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details:
08/26/2019
REFRIGERATOR KITCHENAID KBFS20EVMS3
Arrived on site for refrigerator for refrigerator leaking water water when irrigation system is running. Inspected unit and work area. Found RC gasket torn. Performed diagnostics and tested water dispenser found minor air in system. Had customer turn irrigation system on and found dispenser rapidly dripping water. Tested water pressure to unit and found at 60 psi without irrigation system on. Had customer turn irrigation system on and found pressure dropped to 25 psi and level off at 50 psi. Called Whirlpool tech support and spoke with Joel. He stated that valve is pressure driven and when water pressure drops below 35 psi valve will open. Spoke with customer on failure.
Near Lakeway, TX 78734
Brandon
Job Details:
08/26/2019
REFRIGERATOR WHIRLPOOL WRS571CIHV01
"Arrived on site for customer complaint of unit making noise, owner was not home, spoke with father, I could not get unit to make any kind of abnormal noise in defrost mode, tested all fan motors, air baffle, ice maker, unit tested good."
Near Austin, TX 78754
Paul
Job Details:
08/26/2019
WASHER WHIRLPOOL WTW5000DW1
Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the tub ring. Mr stated the washer was still shaking badly and showed me a video of it. I found the front left leg not touching the floor and the tub and basket not level in the chassis. I leveled the unit and ran the manual high speed spin. The unit is working as designed. Call complete.
Near Little River-Academy, TX 76554
Al
Job Details:
08/26/2019
REFRIGERATOR FRIGIDAIRE LGHB2869TF3
Arrived to inspect no cooling in the ff section.Verified the evaporator is working properly but the ff section is 50 degrees.Order the tower damper assembly and will return with the control.Office to reschedule with the customer.Needs more work. ; ordrng 1 5304510255 (DAMPER ASSEMBLY ) and 1 809069201 (EVAPORATOR MOTOR )
Near Canyon Lake, TX 78133
Kevin
Job Details:
08/23/2019
RANGE WHIRLPOOL WFE320M0ES2
"Arrived on site and inspected oven and found has been replaced by customer, light will still not turn on and found no voltage at control board connection, will need to order a new control board to correct issue ; ordrng 1 W11122560 (cntrl-elec)"
Near Austin, TX 78730
Tyler B.
Job Details:
08/23/2019
VENTHOOD KITCHENAID KIRD801HSS0
Arrived on for down draft top not popping up. Found loose connection in harness. Corrected all connections and tested good
Near West, TX 76691
Arthur B.
Job Details:
08/23/2019
DISHWASHER MAYTAG MDB4949SHB0
Arrived onsite for customer complaint of dishwasher coming on intermittently after cycle completed. Confirmed issue. Removed and replaced UI and control assembly. Reassembled and tested. Unit now works as designed. All water connections were dry at time of service.
Near Austin, TX 78734
Leonardo
Job Details:
08/23/2019
RANGE WHIRLPOOL KDRU783VSS03
Arrived on site to test unit for light coming on and off by it self. Test unit and found bad control board chortled keypad and user interface. Will order wpw10116105 keypad and wpw10533030 user interface and w10852103 ; ordrng 1 W10852103 (APPLIANCE MANAGER ) and 1 WPW10116105 (KEYPAD) and 1 WPW10533030 (USER INTERFACE)
Near Bastrop, TX 78602
Steve C.
Job Details:
08/23/2019
REFRIGERATOR FRIGIDAIRE LGHB2869TF5
"Ride on site for the unit is not cooling properly. Found the freezer is working properly but not the fresh food section. Also water is leaking from the separator. Found the unit will need a new control board, evaporator fan motor, and a separator.; ordrng 1 242270106 (SEPARATOR)"
Near Georgetown, TX 78626
Jonathan S
Job Details:
08/23/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site to install previous diagnosed part. Removed damaged dishwasher panel and handle, installed new. Tested operation door operation. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks present."
Near Round Rock, TX 78665
Jonathan S
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05
"Arrived on site for refrigerator freezer light intermittently working. Tested door and found working at time of service. Found FC door light freezing in closed position when door does not get completely shut. Tested switch and found inner spring on switch operating correctly. Inspected door gasket and found door sealing. Added whirlpool approved lubricant to switch to help prevent freezing in closed position. Tested door operation and switch. Performed diagnostics mode and tested all operations. All tested good, no water leaks present."
Near Florence, TX 76527
Al
Job Details:
08/23/2019
WASHER WHIRLPOOL CHW9150GW0
Near Austin, TX 78759
Tyler B.
Job Details:
08/23/2019
DRYER MAYTAG MEDC465HW0
"Arrived on site for unit ,align creaking noise. Ran unit and found the noise to be coming from idler pulley that clips in base of unit. Added pad under pulley and reinstalled and tested good."
Near Georgetown, TX 78628
Thomas L.
Job Details:
08/23/2019
WINE COOLER KITCHENAID KUBR204ESB00
Arrived on site for unit not maintaining proper temperatures. Found that each section approximately 4° too warm. Removed and replaced control and all operations have started out properly.
Near Smithville, TX 78957
Steve C.
Job Details:
08/23/2019
RANGE GE JGBS66REK3SS
Arrived on site for the unit will constantly be making a ticking noise from the igniters. Tested unit and found the wire is kinked onto the back of the metal. Disassembled the back panel and readjusted the wire. The unit is working properly and no gas leaks present.
Near Round Rock, TX 78681
Joel G.
Job Details:
08/23/2019
WASHER MAYTAG MVWX655DW0
"Arrived on site to diagnose washer not working properly and was making loud noise. Found motor seized and when turning it by hand, it is grinding. Took off belt, motor still grinding but gearcase was also making noise. Will need to replace gearcase and drive motor. ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near Salado, TX 76571
Al
Job Details:
08/23/2019
WASHER WHIRLPOOL MVWB850YG1
Near Waco, TX 76710
Arthur B.
Job Details:
08/23/2019
WASHER MAYTAG MVWC465HW2
"Arrived onsite complaint of top load washer not washing properly. Ran diagnostics and found error code F0E4 (High Temp Rinse). Found hot water valve not closing. Removed and replaced water valve. Reassembled,cleared error codes and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near San Marcos, TX 78666
Kevin
Job Details:
08/23/2019
WASHER MAYTAG MVWB855DC3
"Arrived on site and inspected washer and found error codes, F0E3 overload, F5E1 user presses start with lid open. Ran functions in manual diagnostic and found hot water flow is weak. No water leaks detected at time of service"
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
RANGE WHIRLPOOL WFG525S0HS1
Arrived on site to diagnose a range with a burner that will not light. Found spark module failed him unit. Replaced spark module and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site to diagnose an oven that is not registering Wi-Fi signals properly. Tested unit and found after installing control panel provided to homeowner from manufacturer issue still occurring due to malfunction in Wi-Fi antenna. Antenna will need to be replaced to complete repairs. Also will bring new main control and second panel on return visit in case needed.; ordrng 1 W11044576 (antenna)
Near Georgetown, TX 78628
Thomas L.
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived to inspect unit that won’t stop filling as the dispenser is being used. Operations were normal at this time.
Near Austin, TX 78748
Luis
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived on site for water leaking. Tested dispenser found water leaking from tube entering housing. Removed tube found tube damaged installed new water tube tested dispenser no leaks.
Near New Braunfels, TX 78132
Kevin
Job Details:
08/23/2019
OVEN WHIRLPOOL WOD77EC0HV01
"Arrived on site and inspected and found it is resetting the clock and date overnight, spoke with tech line and this is due to it not being connected to Wi-Fi. customer will correct Wi-Fi connection. Other functions are operating normally, job complete."
Near Austin, TX 78727
Andy
Job Details:
08/23/2019
DRYER WHIRLPOOL WET4027HW0
Arrived on site for dryer making loud noise. Tested and inspected unit and found blower wheel rubbing on housing. Ordering part and will need 2 man as this is a washer dryer unit and is in tight closet. Office to schedule return trip. ; ordrng 1 W10888146 (HOUSING )
Near Austin, TX 78737
Leonardo
Job Details:
08/23/2019
RANGE GE JT3000SF5SS
Arrived on site to test unit for unit dead. Test u it and found bad control board will need to order new board. Ordering new board WB27X29607. Office to reschedule ; ordrng 1 WB27X29607 (BOARD )
Near The Hills, TX 78738
Paul
Job Details:
08/23/2019
REFRIGERATOR JENN-AIR JFC2089BEM01
Arrived onsite for the refrigerator that is still freezing product in the RC. Ms had pics of all the food and products that had froze. I tested the dampener and it tested good. The fresh food thermistor tested good. I tested the temp and found it about 6 degrees colder than the setting of 38 degrees. I entered service test 211 and put an offset in the control. I let the unit cycle and the sealed system is shutting off when the shelf temp is 38 degrees now. The unit is working as designed. Call complete.
Near Elgin, TX 78621
Steve C.
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00
"Right on site for the unit is freezing the food in the refrigerator section. Called Whirlpool Sr7724598742 And advice to replace thermistor, diffuser, valve and reservoir. The unit is also not make ice and the water reservoir is frozen.; ordrng 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir)"
Near Canyon Lake, TX 78133
Kevin
Job Details:
08/23/2019
RANGE JENN-AIR PRD3630NP
"Arrived on site and assisted customer with opening locked oven door.
Near Spicewood, TX 78669
Paul
Job Details:
08/23/2019
WASHER WHIRLPOOL WTW8500DC0
Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the door latch and tested the unit. The washer is working as designed.
Near Austin, TX 78731
Andy
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03
Arrived on site for refrigerator not making ice. Found ice bin full of ice. Customer stated that refrigerator is not cooling properly. Tested and inspected unit and found ice buildup on RC evaporator cover. Found service pointer on issue and (W11092686D) No water leaks present at time of service. Instructed customer that unit will need to be defrost 48 hours before visit. Instructed customer on how to safely do so. Customer signed waiver.; ordrng 1 W11211387 (EVAPORATOR COVER )
Near Round Rock, TX 78681
Joel G.
Job Details:
08/23/2019
FREEZER FRIGIDAIRE FFH20F2QWC
Arrived on site to diagnose frz not coming on. Only interior light was on. Bypassed thermostat and verified operations. ; ordrng 1 5304513033 (TEMP CONTROL)
Near Kyle, TX 78640
Leonardo
Job Details:
08/23/2019
MICROWAVE WHIRLPOOL WMH31017FB0
Arrived on site to test unit for unit sparking. Test unit and found burned out cap and diode. Replaced both parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
WASHER WHIRLPOOL WFW560CHW0
Arrived on site to diagnose a washing machine that is not turning on. Factory reset controls and found no stored error codes or failures with unit at this time. All is working properly and no further repairs are needed. No leaks were found at time of service.
Near Austin, TX 78726
Lou
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"arrived on site to inspect refrigerator doors not level. Upon further inspection, I found that the unit was not leveled and squared. Using the shims that were prescreened due to the floor not being level, I placed one at the back right wheel and one at each front leveling leg. Was able to get the unit leveled/squared and both RC door were level at the top. Customer advised that one of the shelves was damaged as the rail for the bin had a broken mount screw. After clearing it through the office, I am ordering a new shelf No water leaks observed during service, job completed.; ordrng 1 W11243759 (SHELF-GLASS)"
Near Seguin, TX 78155
Robert
Job Details:
08/23/2019
WASHER AMANA NTW4516FW2
Arrived on job for complaints of unbalanced. Found during testing that the suspension rods are no good. Replaced all 4 suspension rods and tested good and no leaks detected. Complete
Near Austin, TX 78717
Lou
Job Details:
08/23/2019
DRYER WHIRLPOOL WED7500GC0
"arrived on site to inspect dryer taking too long to dry. Upon further inspection, using my vent test kit, I tested airflow to the unit. Unit failed 2 times. I disconnected the vent tube from the back of the unit and retested and he unit passed. I removed the lower front panel and found a small amount of lint inside the unit and lint clumped inside the blower wheel. Also found the element not heating properly. I removed and replaced the element and vacuumed the lint out of the unit. Retested, and the unit is operating as designed. No lint observed at the end of service, job completed."
Near Gatesville, TX 76528
Arthur B.
Job Details:
08/23/2019
WASHER WHIRLPOOL WFW6620HC0
Near Georgetown, TX 78628
Thomas L.
Job Details:
08/23/2019
WINE COOLER KITCHENAID KUBR204ESB00
Arrived on site for unit not maintaining proper temperatures. Found that each section approximately 4° too warm. Removed and replaced control and all operations have started out properly.
Near Leander, TX 78641
James
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01
Arrived on site and tested operation. I found ice maker not producing ice. When testing I found that the harness has broken at bottom hinge. Unit will need new door to repair. ; ordrng 1 LW10691266 (dor-fip)
Near Leander, TX 78641
James
Job Details:
08/23/2019
COOKTOP WHIRLPOOL WCG55US6HS00
Arrived on site and found. No thread sealant on elbow coming out of cooktop going to regulator. I also found that the regulator is damaged. Unit will need new regulator to repair. I did not have proper gas thread sealant and will need to return with proper sealant to repair; ordrng 1 TOOL (GAS DETECTOR)
Near Spicewood, TX 78669
Paul
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived onsite for the the refrigerator to replace the previous diagnosed parts. I replace the icemaker tube, reservoir, and the fill valve for the second time due to leaking water. I tested the unit and there were no leaks around the valve or the tubes. Call complete."
Near Georgetown, TX 78626
Jonathan S
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
"(DZ) Arrived on site for refrigerator developing ice at bottom left corner. Inspected unit and work area. Tested door seal. Found frame indented on bottom left corner, see SD quick pic. Applied insulation underneath door gasket, also applied Whirlpool Approved food grade silicone to door indentation. rechecked and verified air leak was fixed. All tested good."
Near , TX 76539
Al
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Arrived to inspect ff section not cooling. Verified complaint and removed and replaced the ff harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Harker Heights, TX 76548
Al
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL MFI2269VEM1
Arrived to inspect odd noises from the refrigerator.Customer advised the unit(compressor) turns on at odd times of the day.She said she wakes up early and has never heard any noises from the refrigerator.I checked the unit and all aspects of the unit checked ok.The noises and natural sounds the unit makes during operation.No parts installed.
Near Round Rock, TX 78681
Joel G.
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KSRL25FRSS00
"Arrived on site to diagnose fridge not not cooling in ff side. Found return vent frozen put parts that customer took out back in place, defrosted ice eid good air flow now. Customer to give unit 24 for normal temps. If issue persists, return vent inside wall may be collapsing and will be not repairable from there. No leaks detected.
Near New Braunfels, TX 78130
Luis
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12
Arrived on site for no ice. Ran diagnostics E2 error code. Ran harvest failed diagnosed faulty icemaker. Installed a new icemaker ran harvest test passed ran fill test passed.
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site to diagnose a refrigerator that was not cooling properly. Noted Towel in bottom of unit as it was recently defrosted by apartment maintenance. Checked heating system and found heater wire connection not fully wired from manufacturer causing defrost failure. Rewired unit properly and All is now working properly. No leaks were found after services were performed.
Near Georgetown, TX 78633
Thomas L.
Job Details:
08/23/2019
REFRIGERATOR GE GE21GSHBSS
Arrived on site for noisy operation. Found that the condenser fan motor blade had broken and was causing the noise. Replaced fan blade and unit now operates properly. All water connections were dry at the time of service.
Near Round Rock, TX 78665
Joel G.
Job Details:
08/23/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Arrived on site to diagnose dishwasher not drying. Found loose wire at the element. Reconnected and ran diags. Verified all correct operations and heating element comes on fine. Informed customer about normal operations of the unit and ways to improve the dishwasher performance. No leaks detected. Called source, spoke w/ Scott, who confirms all is normal file#7725688599."
Near Canyon Lake, TX 78133
Kevin
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL KRFC302ESS02
"Arrived on site and found fresh food doors aren’t level, raised right hand side of refrigerator until customer accepted a happy medium between doors being level and refrigerator spacing on each side. All functions on refrigerator are operating properly, No water leaks from connections at time of service, job complete"
Near Marion, TX 78124
Robert
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived on job for complaints of icemaker not dispensing properly. Found that solenoid was sticky. Adjusted solenoid and icemaker tested good. Complete
Near Harker Heights, TX 76548
Al
Job Details:
08/23/2019
WASHER WHIRLPOOL WFW88HEAC0
Arrived to inspect fl washer with drain error code.Confirmed the complaint and removed the front panel to access the drain pump.Confirmed the pump was clogged and unclogged the unit at the customers request.She is selling the house and is including the washer/ dryer with the house and simply wanted it repaired..All water lines were dry at the time of service.Job complete
Near Austin, TX 78759
Andy
Job Details:
08/23/2019
DRYER MAYTAG MGDX655DW2
Arrived on site for dryer making loud noise. Tested and inspected unit and found blower wheel rubbing against housing. Attempted to adjust housing with minor improvement.; ordrng 1 W11117429 (LINT CHUTE) and 1 WP694089 (BLOWER WHEEL ) and 1 WP8577230 (BLOWER HOUSING )
Near Austin, TX 78701
Wesley
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KRFC302ESS00
Arrived on site for complications related to the ice bin fill arm falling out of place. Restored function and cleaned out ice. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78750
Andy
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL MFF2558KEB
Arrived on site for refrigerator needing coils cleaned. Cleaned coils and inspected unit. All operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details:
08/23/2019
DRYER MAYTAG MEDB835DW3
"arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and after approximately 5 seconds, the unit began to make a loud screeching noise. I lifted the top panel and turned the unit on again and the noise sounded as if it were coming from the motor area. I removed the drum and tested the idler pulley and found that the idler pulley wheel did not move. I advised the customer of my findingsAlso cleaned all the lint from the unit. Retested and the unit operated as designed with no unusual noises. No lint observed at the end of service, job completed."
Near Georgetown, TX 78626
Joel G.
Job Details:
08/23/2019
RANGE WHIRLPOOL WFG320M0BS3
Arrived on site to diagnose “leak” in oven. Checked for leaks in the oven and didn’t find any. I ran the oven and asked customer is the flame smell was what they were smelling and she confirmed. The smell is just the flame and not an actual leak. Flame is fine and this is completely normal. I also ran a burner and turned gas on only and showed her what an actual leak would smell like and she confirmed that that wasn’t the smell. All is normal. No leaks detected.
Near Austin, TX 78705
Wesley
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00
arrived on site and found unit operating leak free. Advised customer on findings. Left unit running.
Near Dripping Springs, TX 78620
Luis
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
"Arrived on site for loud noise found ice hitting fan motor. Diagnosed unit will need a new defrost thermistor. Defrosted evaporator,replaced harness assembly that includes thermistors.
Near Copperas Cove, TX 76522
Al
Job Details:
08/23/2019
MICROWAVE WHIRLPOOL WMH78019HB0
Arrived to install previously ordered part.Removed and replaced the door.Reassembled and unit tested as designed.JOB COMPLETE CUSTOMER SATISFIED
Near Copperas Cove, TX 76522
Al
Job Details:
08/23/2019
WASHER MAYTAG MVWX655DW1
Near Spicewood, TX 78669
Paul
Job Details:
08/23/2019
WASHER WHIRLPOOL WFW8540FW1
"Arrived onsite for the washer that still is not starting correctly. Ms stated that the issue is inconsistent but after the last time we were out the unit will powered up but the start button sometimes will not respond and start the machine. I tried to run diagnostics and the control froze with all of the lights on. I did a power reset and tried it again. There were no stored error codes. The unit completed the auto cycle and irked as designed. I tried a regular cycle and the powered on but none of the other buttons would respond. I ran diagnostics again and performed the UI test and all of the selections worked as designed. There is an issue with the electronics shorting out and the control panel, main control, and UI harness need to all be replaced at the same time. Ordering c-notes, W10903219 PANEL-CNTL, WPW10442440 HARNS-WIRE, & marking the CCU as UORV.; ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION ) and 1 W10903219 (PANEL-CNTL) and 1 WPW10442440 (HARNS-W
Near Lakeway, TX 78738
Leonardo
Job Details:
08/23/2019
RANGE JENN-AIR JGRP548WP02
Arrived on site to test unit for temp to high. Test unit and found both ovens had not been converted to LP. Flams coming out of the bake burner cover. Advised customer to get Plummer to convert the unit job complete.
Near Austin, TX 78703
Wesley
Job Details:
08/23/2019
WASHER WHIRLPOOL WFW6620HW0
Arrived on site and found no error codes. Advised customer on use and care. Tested and found all function as designed.
Near Pflugerville, TX 78660
Wesley
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12
Arrived on site for slow ice production and adjusted mullion heater status to 100% and changed to 8 hour defrost. Verified all other fans baffles and thermistors passed in diagnostics. All icemaker tests pass. No error codes. Fridge over packed. Advised customer on findings. Found temps at 41f and 8f. Adjusted fridge temp down 2 degrees. Selected fast ice. No further repair recommendations.
Near New Braunfels, TX 78130
Luis
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for cooling issue in fresh food. Customer defrosted unit replaced harness assembly, secured thermistor to correct location on suction line using foil tape and a zip tie. Found housing not secured to liner,per tech support installed larger screw,found housing secured with larger screw."
Near Cedar Creek, TX 78612
Steve C.
Job Details:
08/23/2019
WASHER MAYTAG MVWB850YG0
Near Austin, TX 78748
Leonardo
Job Details:
08/23/2019
RANGE WHIRLPOOL WFG510S0AB2
Arrived on site to test unit for unit making noise when oven igniting. Test unit and found unit working as designed. Sound is unit igniting to start flame. Job complete heated oven to 350 job complete.
Near Austin, TX 78733
Tyler B.
Job Details:
08/23/2019
OVEN KITCHENAID KEBU107SSS03
Arrived on site for unit not baking or broiling after storm. Found control to be causing relay to drop. Went to replaced but supplied part was broken will need to return with control to complete ; ordrng 1 WPW10160958 (cntrl-elec)
Near Woodway, TX 76712
Arthur B.
Job Details:
08/23/2019
REFRIGERATOR JENN-AIR JFFCC72EFS00
"Arrived onsite for customer complaint of French door refrigerator RC section not cooling properly. Confirmed issue. Removed evaporator, defrosted evaporator and installed new replacement. Also found rust spots on FC door along with small ding. Ordering new FC door as well.All water connections were dry at time of service.; ordrng 1 W10849523 (dor-fip FC)"
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to diagnose a dishwasher that has a broken dispenser. Tested unit and found dispenser lid broken. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
James
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02
Arrived on site and tested operation. I found evaporator completely frozen over and no air flow. Ran diagnostics and found control reading defrost thermostat as open. Steamed frost away to access thermistor and found it to read open. Installed new and instructed customer that the unit will need to that for 24 hours to clear all ice from evaporator and to place towels around unit to catch any water that may over flow the drain pan. Unit tests good. Job complete
Near Spicewood, TX 78669
Paul
Job Details:
08/23/2019
REFRIGERATOR LG LMXS30776S/00
Arrived onsite for the refrigerator that is making a sound like water hitting the inside of a washer tub. Ms stated it made that noise for a couple of days and then it stopped but it still making a loud buzzing sound. I found the condenser line and the compressor service tap line touching the rear cover causing the buzzing sound. I corrected the lines and the unit is quiet and working as designed. Call complete.
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found power turned off at wall switch. Advised homeowner on functionality of switch and no other repairs are needed at this time. No leaks were found at time of service
Near New Braunfels, TX 78132
Kevin
Job Details:
08/23/2019
WASHER GE GFWR2700HWW
Near New Braunfels, TX 78132
Luis
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDHV00
"Arrived on site for no ice in freezer compartment icemaker. Per customer unit stopped producing ice then will start back up,ice had just dropped before tech arrived,checked mold water in icemaker. Removed fill tube to check if frozen,no blockage in fill tube. Changed defrost setting to basic to prevent waterline from freezing in liner"
Near Round Rock, TX 78665
Joel G.
Job Details:
08/23/2019
WASHER MAYTAG MVWC565FW1
"Arrived on site to diagnose washer not coming g on. Ran unit and found drain pump consistently runnng upon plugging unit it. Tub is empty of water indicating main control at fault not sensing water level. Replaced control board, recalibrated unit and ran a normal cycle and worked fine. Drain is secure. No leaks detected."
Near Buda, TX 78610
Brandon
Job Details:
08/23/2019
FREEZER WHIRLPOOL WRF991BOOM00
"Arrived on site to replace controls, ice fan, ice maker, and seal freezer, after replacing all parts and sealing freezer cabinet, unit tested good."
Near Austin, TX 78757
Tyler B.
Job Details:
08/23/2019
FREEZER WHIRLPOOL KSC24C8EYY02
"Arrived onsite for unit leaking and no ice, found tube under unit cracked, replaced and tested good, no leaks.
Near Del Valle, TX 78617
Wesley
Job Details:
08/23/2019
WASHER GE GTW750CSL0WS
Arrived on site and found clothes stuck in the impeller. Removed clothes. Unit is now operating as designed. Advised customer on use and care. All checks good.
Near Austin, TX 78732
Andy
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived on site for refrigerator not dispensing water or ice. Installed previously diagnosed parts with little improvement. Found spacer pad was needed to improve contact for door switch. Installed pad and all operations were normal. No water leaks present at time of service.
Near Seguin, TX 78155
Robert
Job Details:
08/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived on job for complaints of refrigerator not cooling properly. During testing found that the refrigerator evaporator is frozen solid having defrosting issues. Will need to return once refrigerator has defrosted. ;
Near Pflugerville, TX 78660
Cliff
Job Details:
08/23/2019
COOKTOP WHIRLPOOL WFE515S0ES1
Arrived on site to diagnose a range with the burner that is not operating. Found weak heat sensor connections on right front burner. Replaced burner assembly and tested unit. Found operation of burner working as manufacture intended. No further repairs are needed at this time.
Near Driftwood, TX 78619
Brandon
Job Details:
08/23/2019
COOKTOP KITCHENAID KCGS556ESS02
"Arrived on site to replace center orifice holder, after replacing orifice holder, unit tested good.
Near Austin, TX 78750
Andy
Job Details:
08/23/2019
DISHWASHER KITCHENAID KUDD01DPPA0
Arrived on site for dishwasher collecting water. Upon arrival customer informed that is one of the issues. Unit also will not operate in either drawer. Tested and inspected unit and found abnormal operations and found failed controls.. No water leaks present at time of service.
Near Austin, TX 78757
Tyler B.
Job Details:
08/23/2019
DRYER WHIRLPOOL WED6620HC1
"Arrived onsite for unit leaking in steam use. Found valve sticking open, replaced valve and tested good, no leaks on site"
Near Austin, TX 78750
Andy
Job Details:
08/23/2019
REFRIGERATOR KITCHENAID KSSC42QMS01
"Was on site for dishwasher and was asked to check refrigerator for ice not dispensing. Found failed dispenser motor. Ordering part no water leaks present at time of service. ; ordrng 1 WP2212363 (MOTOR )"