Near Round Rock, TX 78665
Andy
Job Details:
05/19/2020
WASHER MAYTAG WTW5640XW0
Near Hutto, TX 78634
David S
Job Details:
05/19/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived onsite to install previous diagnosed parts. I gained access to the warmer drawer rails and replaced new. I found the unit out of level. I adjusted the leveling feet. Unit is level and operating as designed . Job complete.
Near Pflugerville, TX 78660
David S
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived on site for washer not dispensing and icemaker not working. I inspected the unit and work area I found inlet valve has failed. I replaced the valve and tested the unit. Unit operated as designed. Job complete.
Near Round Rock, TX 78665
Andy
Job Details:
05/19/2020
DISHWASHER MAYTAG MDBTT53AWW3
Arrived on site for dishwasher not operating properly. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site to inspect fridge for leaking from front drawer, upon inspection found the drain tube clogged and not allowing defrosting evap water to drain out. Ordering drain extension. ; ordrng 1 W11084807 (EXTENSION )"
Near New Braunfels, TX 78130
Noah D
Job Details:
05/19/2020
WASHER WHIRLPOOL WFW97HEDC0
"Arrived on site to inspect washer for not draining and f1e1 error, replaced control and a full auto diagnostic cycle worked. Checked for damage in all connectors and wires. No damage found. No problems found. Complete"
Near Lakeway, TX 78734
David Z
Job Details:
05/19/2020
RANGE KITCHENAID KDRP463LSS07
"Arrived on site to follow up on repair with customer complaint that they aren’t able to raise the temp once a cycle is run. Customer says that once a cycle is started they can’t raise the temp, but believes they used to be able to. They also asked how long until the broil element kicks non once you change over to broil. Called techline and spoke to Chris. Per tech line if customer wants to increase the temp in the oven they need to cancel their cycle, restart it with the increased temp. Same goes for the broil, cancel cycle and set to broil. I temp checked unit and verified things are cycling, broil element energizes and heats fine, with preheat completing in < 20 mins. This is working as designed. Call complete as no failure are present."
Near Round Rock, TX 78665
Andy
Job Details:
05/19/2020
DRYER WHIRLPOOL MED7230HW0
Arrived on site for dryer making noise when in use. Tested and inspected unit and found screw stuck between drum and side of cabinet. Removed screw and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
James
Job Details:
05/19/2020
RANGE WHIRLPOOL W5CE3024XB
Arrived on site and installed new switch. Tested operation and found burner now functioning properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05
"Arrived on site for customer complaint of unit leaking, found leak coming from water tube connection at ice maker fill tube. I replaced water tube, unit tested good."
Near Pflugerville, TX 78660
David S
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for ice maker being slow. I replaced both the ice maker and ice maker fan. I tested unit operations and unit operated as designed. Ice maker filled and cycled. Job complete. No water leaks detected.
Near Austin, TX 78733
Brandon
Job Details:
05/19/2020
COOKTOP WHIRLPOOL WCG97US0HS00
"Arrived on site for customer complaint of spotting on cooktop, and the standard burners taking a long time boil. Put 2 inches of water into a 6 inch pot, found it took 11 minutes to bring water to a rapid boil.. Adjusted the plunger on regulator, unit tested good."
Near Manor, TX 78653
Leonardo
Job Details:
05/19/2020
RANGE WHIRLPOOL WFE525S0JS0
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78750
Paul
Job Details:
05/19/2020
RANGE JENN-AIR JED3430GB01
Arrived onsite for a cooktop with the burners not cycling correctly and not turning off sometimes. I tested all of the infinite switches and found them not cycling correctly and the two large burner switched not turning off when in the off position. I changed all 4 switches and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78727
Eman J.
Job Details:
05/19/2020
DRYER WHIRLPOOL NED4655EW1
"Arrived onsite for dryer taking too long to dry. Tested system found that the thermostat was bad. Replaced thermostat, tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
James
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site and tested operation. Found water dripping from ice maker housing and ice forming under ice bucket. Cleared ice and accessed ice maker. Found ice maker over filling with water causing water leak. Installed new ice maker and tested. Ice maker filled properly and no leaks after repair. Job complete
Near Georgetown, TX 78633
James
Job Details:
05/19/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04
"Arrived on site and tested operation. Found closing pin bent. Straightened and found door also has play in the hinges which is not allowing interlocks to make proper contact. Unit will need new inner door, both hinges and interlocks to repair. Repair will require just over an hour to complete; ordrng 1 CNOTE (2 HR) and 1 W10687342 (door/mw) and 2 W10874474 (hinge-door)s"
Near Austin, TX 78748
Kevin
Job Details:
05/19/2020
WASHER WHIRLPOOL WTW7000DW4
"Arrived on site and inspected washer and found power harness to control board is loose, after correcting ran test 51 and it completed properly. No water leaks detected at time of service, job complete."
Near Manor, TX 78653
Eman J.
Job Details:
05/19/2020
WASHER MAYTAG MVWB765FW3
"Arrived onsite for washer making noise. Tested system found that the gear-case screw was loose, tighten the screw. Tested system, no more noise. Job complete."
Near Round Rock, TX 78664
Andy
Job Details:
05/19/2020
WASHER MAYTAG MVWB835DC4
Arrived on site for washer LF code and not filling with water. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details:
05/19/2020
WASHER WHIRLPOOL WFW9620HBK0
"Arrived on site and replaced door diagnosed on previous visit, after replacement confirmed new user interface is working properly. No water leaks from connections at time of service, job complete"
Near Gatesville, TX 76528
Jonathan M
Job Details:
05/19/2020
REFRIGERATOR FRIGIDAIRE FRT18L4JB2
Arrived on site to install previously diagnosed parts. Found unit unplugged. Turned unit on and checked for a frost pattern at the evaporator. Found no frost pattern but instead heard a hissing sound. Inspected evaporator and found a leak at the copper line that meets the evaporator. Will need evaporator as well to perform full repair. Ordering parts and office will need to get authorization for repair and contact customer for reschedule date if we get authorization for repair. ; ordrng 1 5303918274 (evaporator kit)
Near San Marcos, TX 78666
Richard
Job Details:
05/19/2020
ICE MACHINE KITCHENAID KUID308ESS2
"Arrived onsite for the ice machine not making ice. During testing found that the recirculating pump is intermittently filling up with water. Need to replace pump , control, pump harness on next visit. Ordering parts. Schedule customer ; ordrng 1 W11126268 (harns-pump) and 1 W11325175 (PUMP)"
Near Georgetown, TX 78633
James
Job Details:
05/19/2020
OVEN WHIRLPOOL WOC75EC7HV03
"Arrived on site and installed new main control, ui and harness to ui. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78702
Luis
Job Details:
05/19/2020
REFRIGERATOR GE GSHS5KGXBCSS
"Arrived on site for no water. Removed drawers tested dispenser found leak at new water tank,no water exiting at dispenser,disconnected Union at bottom hinge,tested dispenser water exiting tube. Diagnosed frozen fill tube in door due to void in the insulation. Ordering a new water tank; ordrng 1 WR17X11440 (WATER TANK)"
Near San Marcos, TX 78666
Richard
Job Details:
05/19/2020
OVEN WHIRLPOOL WOS51EC0HS00
Arrived onsite for the oven console not responding. During testing found that the console was not responding to demands. Replaced console and advise customer on downloading the whirlpool app and updating the console. Console tested good. Complete
Near Pflugerville, TX 78660
David S
Job Details:
05/19/2020
RANGE WHIRLPOOL WFG525S0JZ0
Arrived on site to install previous diagnosed part. Customer stated that they have paint bubbling up on the cooktop it’s self. I inspected the cooktop and found paint bubbling and in some spots it is already cracked away. I am ordering a cooktop W11032119 to repair the unit. I replaced the display panelordrng 1 W11032119 (cooktop)
Near Austin, TX 78744
Luis
Job Details:
05/19/2020
REFRIGERATOR AMANA ART318FFDB06
"Arrived on site for no cool. Removed evaporator cover weak to no frost pattern on evaporator. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.SEALED SYSTEM REPAIR; used 1 WPW10143759 (DRIER UV) from stock"
Near Pflugerville, TX 78660
David S
Job Details:
05/19/2020
DISHWASHER KITCHENAID KDTM404ESS3
"Arrived on site for dishwasher not washing.
Near Wimberley, TX 78676
Robert
Job Details:
05/19/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on job for complaints of shaking. Found the basket out of round. Will need to replace tub assembly. Need two man and two hours. ; ordrng 1 W11287251 (TUB ASSEMBLY )
Near New Braunfels, TX 78130
Richard
Job Details:
05/19/2020
FREEZER WHIRLPOOL WZF34X20DW01
Arrived onsite for the freezer with frost build up on low side line. Replaced compressor and uv drier and added 4.6oz of Freon in the system. Freezer tested good and good frost pattern on evaporator. Complete
Near New Braunfels, TX 78130
Richard
Job Details:
05/19/2020
RANGE WHIRLPOOL WMH31017HB4
Near Austin, TX 78734
David Z
Job Details:
05/19/2020
DISHWASHER KITCHENAID KUDT03FTSS3
Arrived on site to install previously diagnosed pump and motor to resolve non function on dishwasher. Installed pump and motor and retested. Unit is now running and spraying as designed. No water leaks found at time of service. Call complete.
Near Sunset Valley, TX 78745
Jacob
Job Details:
05/19/2020
DRYER WHIRLPOOL WGD96HEAU0
Arrived onsite to replace parts ordered by previous tech. Upon replacement of the parts. ; ordrng 1 W10905013 (door)
Near Kyle, TX 78640
Kevin
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
"Arrived on site and found freezer evaporator is frosted over, took pictures. Set control board to diagnostic mode and ran defrost on step one I did not see any voltage measured at element. Replaced control board and use the step nine to set defrost on a fixed cycle. Refrigerator will need to be unplugged for two days and have all ice melted before reconnecting to power and allowing to cool again. If this does not correct issue techline may need to be called."
Near New Braunfels, TX 78130
Richard
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that there is an error code of E2 for the ice maker not finding home position. Tested ice maker and it did not complete a cycle.
Near Austin, TX 78745
Luis
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for no ice. Ran diagnostics,optics passed,ice box fan test passed,no errors on icemaker ran harvest test passed ice dropped to bin,ran fill test passed. At time of visit no failure found in ice production test."
Near Austin, TX 78736
Luis
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05
"Arrived on site for noise compliant. Customer provided video of noise complaint,appears noise is possibly refrigerant spraying into evaporator from cap tube,removed evaporator cover found mastic not installed to correct location on inlet tube,installed new pads between cap tube and larger tube. Ran diagnostics unable to recreate noise,powered unit off and on multiple times unable to recreate noise"
Near Rollingwood, TX 78746
Kevin
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRS965CIAH00
"Arrived on site and inspected refrigerator and found it is not cooling, start device has failed. After replacing start device compressor is running normal
Near Belton, TX 76513
Jonathan M
Job Details:
05/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site for dishwasher that is leaking underneath. Inspected unit and work area. Please do an in-service diagnostics and found unit leaking from the pump and motor when it was trying to circulate the water. Removed inner assembly and found filter had not been cleaned ever. Filter had major calcium buildup inside. Cleaned out filter and replaced pump and motor. Tested unit and unit is working as designed. Advised customer to clean filter once a month to avoid further problems. All water lines were dry at the end of the service. Call complete.
Near Leander, TX 78641
Lou
Job Details:
05/19/2020
COOKTOP KITCHENAID KCGS356ESS00
"Arrived on site to inspect cooktop flames and unit not being level. Upon further inspection, I tested the cooktops and found that all four outer burners need to be adjusted. The center burner is operating as designed. Also found that the front right burner not igniting properly. Adjusted the flames and burner caps and retested. Unit is operating as designed. I found this the right side grates were badly warped and when testing with a pan of water, the water flowed towards the front of the unit and not providing an even cook. I am ordering the grates and having them shipped directly to the customer per MS. No gas leaks detected during service, job completed.; ordrng 1 W11334474D2C (GRATES)"
Near Leander, TX 78645
Lou
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, customer advised that the freezer ice maker isn’t making ice very well. I found that the ice maker is filling only halfway. I tested the water dispenser and water came out very slowly. Checked the valves and found the valve going to the FC ice maker and the splitter under the waterbox is not opening fully. I am ordering the valve and will return with prescreened parts. Office to schedule return service due to the part being out of stock. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11430645 (VALVE)"
Near Wimberley, TX 78676
Robert
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
arrived on job for complaints of noise and leaks. Found the Evaporator cover blockage in ice. Cover needs to thaw properly to prevent damage customer will thaw and call back to reschedule.
Near Lorena, TX 76655
Jonathan M
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived on site for refrigerator that’s making a noise and is not loading properly. Inspected unit and work area. Ran unit through diagnostics and checked all fans, damper control, and compressor. The only noise that was sort of like what they heard was the air baffle control. Customer alsoexplained that the secondary million bin covers had been bent and broken in the dishwasher. They asked for replacement. Replaced freezer light module and found one of the refrigerator lights go out. Replaced refrigerator light and unit lit up as designed. Ordering bin and air damper control and office will need to contact customer for reschedule date due to the bin being out of stock; ordrng 1 W11175820 (bin) and 1 WPW10248595 (control)"
Near Austin, TX 78745
Jacob
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
Arrived onsite for gasket to unit not sealing correctly. Looked at unit. Noticed near the bottom of the door. The gasket was not sealing correctly. Did not have the correct part for fix. Ordered part. Office to reschedule.; ordrng 1 W11390104 (DOOR-FIP)
Near Kyle, TX 78640
Robert
Job Details:
05/19/2020
DRYER MAYTAG MEDC465HW0
Arrived on job for complaints of too long to dry. Found air flow out of dryer good. Pulled lint screen and found lint on wrong side of screen from blow back. Disconnected vent and now air flow normal.
Near Austin, TX 78748
Kevin
Job Details:
05/19/2020
WASHER GE GCWN300M2WS
"Right on site and inspected washer and found it is leaning to the left significantly, took one picture. This is causing the basket to be off-center and to make contact with interior of cabinet while spinning. Corrected level and it is now operating normal. Also found no incoming hot water And incoming cold water pressure is weak. Customer says they are having weak water pressure in the home. Water valves would need to be replaced if issue continues once water pressure in the home is corrected."
Near Leander, TX 78641
Lou
Job Details:
05/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested unit and it operated as designed with no leaks. Customer advised the water was coming from the left bottom corner of the door. I removed the outer door panel and found old water residue around the fan motor housing. I am ordering the fan assembly, deflector, element (due to corrosion) and wire harness (just in case) due to the fan connector being corroded. No water leaks observed during service.; ordrng 1 W10518394 (heater) and 1 W10919642 (harns-wire) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)"
Near Austin, TX 78757
Jacob
Job Details:
05/19/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived onsite for unit not turning on. Tested unit found that the control board had failed. Did not have with me. Will need to bring back for fix. Rescheduled with customer.
Near , TX 78669
Brandon
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KURR204ESB01
"Arrived on site for customer complaint of damage to door, found damage on right bottom corner of door wrap, ordering door wrap. ; ordrng 1 W11164089 (DOOR WRAP)"
Near Austin, TX 78724
Eman J.
Job Details:
05/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01
"Arrived onsite for refrigerator not cooling. Tested system found a ball of ice on the top left part of the evaporator. Tested system found that evap fan isn’t working. Ordering evap fan blade WP2169142, bushing WP2176759, evap fan motor WP2315549. Scheduled customer. ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2176759 (bushing) and 1 WP2315549 (evap fan motor)"
Near Wimberley, TX 78676
Robert
Job Details:
05/19/2020
REFRIGERATOR KITCHENAID KRFC704FBS01
Arrived on job to install fill tube. After pulling refrigerator out for access to fill hose discovered cover they has sensor for door broken will need replacement cover. ; ordrng 1 W11225850 (COVER )
Near San Marcos, TX 78666
Jacob
Job Details:
05/18/2020
DRYER WHIRLPOOL PSEUDO
Near New Braunfels, TX 78132
Richard
Job Details:
05/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Arrived onsite for the frost build up in the freezer. During installation of freezer door found that the bottom freezer drawer was not installed correctly and the sprocket bar was not installed correctly as well which was causing the door to not close properly. Re installed all freezer components correctly and installed new door and refrigerator tested fine. Freezer door closing properly and sealing. Complete
Near Dripping Springs, TX 78620
Robert
Job Details:
05/18/2020
VENTHOOD THERMADOR CVS245CS
Arrived on job for complaints of fan not working and slow choppy movements of down draft. Found the control board shorted. The control needed is located under up down button. ; ordrng 1 CONTROLBOARD (LOCATED UNDER UP DOWN BUTTON)
Near Austin, TX 78701
Jacob
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for damaged door. Looked at unit. Door did have damage. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78701
Wesley
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite and replaced damaged handle. All else checks good. Cosmetically correct.
Near Austin, TX 78734
Paul
Job Details:
05/18/2020
DISHWASHER KITCHENAID kude70fxss4
"Arrived onsite for a dishwasher not cleaning the dishes well and the rack is broken and not staying up. I found the left adjuster broken because the positioned broke. The left adjuster and positioned need to be replaced. Ms also stated all the selections on the control panel don’t work. I found the pro dry selection not working. The control panel will also need to be replaced. Ordering parts authorization, WPW10195840 POSITIONER & WPW10481144 PANEL-CNTL.; ordrng 1 AUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10195840 (POSITIONER) and 1 WPW10481144 (PANEL-CNTL)"
Near Spicewood, TX 78669
Brandon
Job Details:
05/18/2020
DISHWASHER WHIRLPOOL WDF760SADB2
"Arrived on site for customer complaint of unit leaking, found leak coming from debris between gasket and tub frame. Found dispenser gasket leaking as well, ordering dispenser. ; ordrng 1 W10620296 (detergent dispenser)"
Near Austin, TX 78731
Wesley
Job Details:
05/18/2020
ICE MACHINE KITCHENAID KUID308HPS
Near Austin, TX 78723
Luis
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site for unit not dispensing cubbed ice. Removed bin,tested solenoid,solenoid engaging correctly for cubbed and crushed ice,diagnosed a defective lever on ice bin. Replaced ice bin assembly called tech support to verify file #7727835709"
Near Austin, TX 78701
Jacob
Job Details:
05/18/2020
DRYER WHIRLPOOL WED560LHW0
Arrived onsite to replace fan and blower housing. Adjusted housing to blower housing. Tested unit. No noise at this time. Job complete
Near Round Rock, TX 78681
Andy
Job Details:
05/18/2020
ICE MACHINE KITCHENAID KUIC15PRXS2
Arrived on site to install previously diagnosed tube and water pan. Removed failed parts and replaced with new. Tested unit and is still dripping from Reservoir pump. No other repairs are to be done at this time.
Near Hubbard, TX 76648
Jonathan M
Job Details:
05/18/2020
WASHER MAYTAG MVWB855DC3
"Arrived on site for washer that won’t drain and won’t start cycles. Inspected unit and work area. Placed in service diagnostics and found an F5E2 (lid lock will not lock or lid lock failure), F5 E3 (lid lock will not unlock), F5 E1 (lid switch fault/lid open when start pressed) error codes. Replaced lid lock assembly and found bezel slightly cracked. Tested unit and unit would still not lock the lid. Inspected lid and found front right corner warped and not touching the top of the washer. Ordering lid and bezel to complete repairs and office will need to order lid due to it being out of stock and contact the customer about a reschedule date. ; ordrng 1 W11237158 (bezel) and 1 W11256781 (lid)"
Near Georgetown, TX 78626
James
Job Details:
05/18/2020
REFRIGERATOR GE PDS22SBSBLSS
Arrived on site and tested operation. Found ui blank and not responding. Accessed rear of unit and found power cord has been spliced on with reversed polarity. Corrected wiring issue but controls have been damaged. Upon further inspection I found the condenser corroded and visibly failed. Unit would not be cost effective to repair due to multiple failures. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details:
05/18/2020
DISHWASHER KITCHENAID KDPE234GPS0
"Arrived on site to install pump for not operating, replaced pump and tested. No leaks or issue. Complete"
Near Austin, TX 78750
Paul
Job Details:
05/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS01
Arrived onsite for a refrigerator not cooling in the RC correctly. I checked the RC thermistors and found the evaporator thermistor at -2 degrees and the FC thermistor showing 39 degrees with the compartment temp at 58 degrees at the upper shelf. I checked the temp at the thermistor with my air probe and it showed 38 degrees so the RC thermistor is registering within range. I found frost on the exterior of the cover and by the thermistor indicating the coil is frosted up again. I tested the fans and they were running but didn’t seem to be running at full speed. I checked voltage to the fans from the main control and it was only sending 7VDC and should have been 12.7VDC. I changed out the main control. I checked the drain tube and found a large air gap allowing warm air to enter the evaporator causing the frosting issue. I sealed the drain tube. I explained to the customer that the unit would clear itself over time or explained they could defrost the
Near Georgetown, TX 78628
David S
Job Details:
05/18/2020
REFRIGERATOR MAYTAG MBR2256KES
"Arrived on site for fridge not cooling. I spoke with the customer about the original symptoms of the unit. C us timer stated the unit started by not cooling in the freezer, and than the fresh food section wasn’t cooling. I gained access to the compressor in the back. I plugged the unit in and did an amp draw on the compressor, I am showing .4 amps. Ok tested the voltage to the compressor and it shows 120v, I swapped in my good start device and the compressor still didn’t turn on and showed a .4 amp draw. The unit has a bad compressor and will need to be replaced. I am ordering a CNOTE for authorization, CNOTE for a sealed system tech and 2 hours. I am also ordering a compresso W10160407 r, dryer WPW10143759, access valve W10913906, and the evaporator 12001919 just Incase. He office will schedule a return visit; ordrng 1 12001919 (evaporator) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM) and 1 CNOTE (2 HOURS) and 1 W10160407 (compressor) and 1
Near Cedar Park, TX 78613
Lou
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC ice maker intermittently dispensing too much water and flooding the fridge with water, I was to remove and replace the ice maker, UI, & HV control. When I went to replace the ice maker, I found where the fill tube heater had shorted and burnt the fill tube and ice box cover and the cover was cracked. Also found where the cabinet above the ice maker in the area of the fill tube had burn marks but was not damaged beyond repair. I advised the customer of my findings and am ordering the fill tube heater, fill tube, icebox cover and will return with previously diagnosed parts. No water leaks observed during service.; ordrng 1 W10760808 (heater) and 1 W10815476 (tube-water) and 1 WPW10598013 (cover)"
Near Salado, TX 76571
David S
Job Details:
05/18/2020
OVEN KITCHENAID KEBS209BSS01
Arrived on site for oven showing fault code F3E1. I inspected the unit and work I gained access to the lower oven temperature sensor found sensor with in range. (1k ohm to 1.2k ohms). I powered the unit back on and checked the display temperature. Temperature displayed was correct. I cleared the fault code and tested the unit.unit operated as designed. Unit started working after power cycling. Job complete.
Near Round Rock, TX 78665
Scott
Job Details:
05/18/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04
Arrived on site for f6f8 error again . Found unit will need micro appliance manager . . ; ordrng 1 W11398764 and 1 WPW10586836 (cntrl-elec)
Near Georgetown, TX 78626
Lou
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that they recently had solar panels installed and since the refrigerator has been tripping the breaker. Also advised that the solar panel people have inspected the panels and wiring and an electrician has changed out the breaker. I checked voltage at the outlet and got 123V. Placed unit in diagnostics and tested the compressor, defrost element, and ice maker and the unit operated as designed and could not duplicate complaint. I inspected the power cord for any years or breaks and found none and it is wired correctly. Contacted techline and spoke to Bruce and advised of my findings. Bruce advises that the unit should NOT be on a GFCI/gfi breaker or outlet. He had me test amp draw to the compressor and I got .90amps. Bruce advised that the unit is operating as designed and is not the source of the problem. Provided file #7727836470. While putting the ba
Near Killeen, TX 76542
Al
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01
Arrived to inspect ice underneath the bottom drawer.Confirmed the complaint and found the drain tube was clogged. Used my steamer to clear the drain tube.Used the adhesive to seal the tube at the drain pan.Unit now drains as designed into the drain pan.All water lines were dry at the end of service.Job complete
Near Georgetown, TX 78626
Lou
Job Details:
05/18/2020
WASHER ESTATE TAWS750PQ0
"Arrived on site to inspect washer not working. Upon further inspection, I attempted to start the unit and it failed. I verified the breaker wasn’t tripped and verified voltage to unit. When I removed the console, I found the door switch had shorted itself out.
Near Round Rock, TX 78665
Scott
Job Details:
05/18/2020
DRYER MAYTAG MEDB765FW0
Arrived on service for no heat dryer . After testing heater and thermostats found relay on control stuck . Replaced control and unit is now heating . No lint buildup at time of service .job complete .
Near Leander, TX 78641
Lou
Job Details:
05/18/2020
MICROWAVE WHIRLPOOL WMH75021HZ1
"Arrived on site to inspect microwave control panel buttons not working. Upon further inspection, I found the unit door panel’s separating and the control panel separating from the user interface. I removed and replaced the unit door and tested and it’s operating as designed. Job completed. Made recommendations for cleaning vent filters and where to purchase."
Near Marble Falls, TX 78654
Keith D.
Job Details:
05/18/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1
Arrived onsite and tested operation found unit working properly as designed. Made customer aware that they have a water supply issue and will need and plumber to come and check for issues
Near Georgetown, TX 78626
Lou
Job Details:
05/18/2020
REFRIGERATOR GE PFSS9PKYBSS
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=42 degrees on setting of minus 6 and RC=49 degrees on setting of 34 degrees. I checked the compressor and it was extremely hot. Tested amp draw and got .36-.44amps when it should be in the range of 1.2-1.5amps. Checked the FC evaporator and found no frost pattern. Advised customer of my findings and advised the unit would need a sealed system repair completed.I am ordering the compressor, dryer, access valve, both evaporatorsCNOTE-2 HOUR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE and CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service.; ordrng 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WR85X10096 (evap fz) and 1 WR85X10136 (asm evap ref) and 1 WR87X10208 (compressor)"
Near Kyle, TX 78640
Leonardo
Job Details:
05/18/2020
DISHWASHER FRIGIDAIRE FBD2400KB9B
Arrived on site to test unit for unit filling with water even when they don’t use it. Found customer had water filtration system under sink. Found filtration system draining to same connection of drain hose making water go in to unit. Advised customer to reroute the filtration system. Job complete.
Near Round Rock, TX 78681
Paul
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00
Arrived onsite for a refrigerator that still not cooling properly in the RC. I found the fan running properly when I arrived. I tested the RC temp when I walked in and found it at 43 degrees with the sealed system components running. I monitored the temp in the RC with the control set to the coldest setting. The temp would not drop below 43 degrees. I checked the temp out of the air inlet into the RC and found it at 1.4 degrees. The customer had the refrigerator in the corner so I pulled it out and inspected the door gasket. I found a large air gap on the left hinge side. The customer stated the door had been reversed. I heated the gasket and remolded it to seal against the chassis. I instructed the customer to not open the door until the next day to allow the gasket time to get cold and hold its shape. Call complete.
Near Andice, TX 78628
Scott
Job Details:
05/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site for sand and grit in dish washer . Found some very fine particulates in tub , almost consistency of dust . Home is in new neighborhood under construction. Ran diagnostics, no error codes and unit is performing normally. Did inform customer this is normal for newly developing neighborhoods . Recommended running hot water tap first before dishwasher to help flush out pipes out . No water leaks detected at time of service. Job complete."
Near Killeen, TX 76549
Al
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived to inspect lighting issues in freezer and refrigerator compartment. Verified the complaint and disassembled the freezer section to access the module.As soon as I attempted to disconnect the module I noticed the plug was not visible.I was logged into the cabinet.I used my fine tip screwdriver to disconnect the plug to the module and the connection disappeared into the ceiling of the cabinet.Attempted to free the connection, but the wire from the cabinet continued to break off and get damaged.I called whirlpool tech line and spoke with ROBERT at Whirlpool Tech line SR#7727842256Advised him of the complaint
Near Austin, TX 78748
Leonardo
Job Details:
05/18/2020
OVEN KITCHENAID KGRA806PBL02
Arrived on site to test unit for oven locked and not working test unit as foud bad thrmstfix.Test unit and unit test good job complete.
Near Hutto, TX 78634
Scott
Job Details:
05/18/2020
REFRIGERATOR LG LFX31925SW/02
"Arrived on site for both sections at room temp . Found oil leaking out from under fresh food evap . Compressor is running but no frost patterns . Ordering both evaps ,compressor ( will need parts research on that ) , 3 way valve , Jig , Uv drier , service port .autho . Weigh 3 hrs ; ordrng 1 3HR and 1 ADL73341310 (EVAP) and 1 ADL73341411 (EVAP) and 1 AJU34510512 (VALVE ) and 1 AUTHO and 1 JIG and 1 PARTSRESEARCHCOMPRESSOR and 1 SERVICEPORT and 1 UVDRIER"
Near Austin, TX 78754
Jacob
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01
Arrived onsite for unit making noise. Heard a little bit of a noise from the compressor. Used pads to help isolate noise. No abnormally loud noises. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78626
James
Job Details:
05/18/2020
DISHWASHER WHIRLPOOL WDF330PAHB1
Arrived on site and tested operation. Found water leaking from drain tube connection under unit. Found tube end has been crushed. Installed new drain tube and tested operation. Unit tests good and no leaks found after repair. Job complete
Near Austin, TX 78734
Paul
Job Details:
05/18/2020
MICROWAVE BOSCH HMB5050/01
"Arrived onsite for a microwave that ideas to respond and when the door is opened the turntable runs. I found the turntable, fan, and light coming on when the door was opened. I found the door switches good indicating voltage feedback from stuck relays on the control.Call complete."
Near Austin, TX 78727
David S
Job Details:
05/18/2020
DRYER WHIRLPOOL WED5000DW2
"Arrived on site to install previous diagnosed part. I removed the old dryer door inner panel and replaced new, with a new gasket and door latch. I tested the door operations, door operated and sealed as designed."
Near New Braunfels, TX 78132
Noah D
Job Details:
05/18/2020
DRYER WHIRLPOOL WED7500GC0
"Arrived on site to inspect dryer for not drying correctly upon inspection found the airflow working as well as the heating element, heat was not as high as I would like, replaced thermal fuse and retested. Good element glow and smell. Complete"
Near Bee Cave, TX 78733
Leonardo
Job Details:
05/18/2020
COOKTOP WHIRLPOOL KCGS556ESS02
Arrived on site to test unit for flames to low. Test unit and found bad regulator. Replaced regulator test unit and unit test good job complete.
Near New Braunfels, TX 78130
Luis
Job Details:
05/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for no cool. Removed fresh food cover,found oil on right side of evaporator due to manufacture installing thermistor clip which caused metal clip to pierce evaporator,due to leak oil damaged housing,cover and drip pan. Ordering all parts to complete repair job will need 2 hrs ; ordrng 1 2HRS and 1 W10503486 (HOUSING FOR EVAPORATOR ) and 1 W10836964 (DRIP PAN) and 1 W11116006 (EVAPORATOR ) and 1 W11256332 (COVER)"
Near Pflugerville, TX 78660
David S
Job Details:
05/18/2020
DRYER WHIRLPOOL WED4800BQ1
"Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the thermal fuse and found it has failed. I am ordering a thermal fuse WP3392519 to repair the unit. I am also order the heating element 279838, thermal cut off 279816, and both thermostats WP3387134, WP3977767 just Incase.; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix)"
Near Austin, TX 78702
Jacob
Job Details:
05/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Arrived onsite for unit not cooling. Tested unit. Found that compressor is not turning on. Called Techline. Let them know of findings. Suggested to change inverter board and compressor. Got SR#7727838753. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box) and 1 W11094466 (valve) and 1 WPW10143759 (dryer)
Near Austin, TX 78747
Luis
Job Details:
05/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS02
"Arrived on site for ice build up in freezer. Ran diagnostics all test passed,ran fan test all passed,thermistor test all passed. Checked door seal good adjusted height of door to allow better seal against liner."
Near Hutto, TX 78634
David S
Job Details:
05/18/2020
DRYER AMANA NED4655EW1
"Arrived on site for dryer timer not advancing. I inspected the unit and work area, I found the timer not advancing past 20. I removed the old timer and replaced with new. I set the timer to just before 20 and ran the unit until it advanced past 20. Unit is operating as designed. Job complete."
Near New Braunfels, TX 78132
Richard
Job Details:
05/18/2020
DRYER MAYTAG MEDB855C3
Arrived onsite for the dryer making a noise. During testing found that the noise is coming from the blower wheel. Took dryer apart and found debris inside the blower wheel housing. Removed debris and dryer tested good. Complete
Near Austin, TX 78702
Jacob
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02
Arrived onsite for unit leaking. Tested unit. Could not find leak at this time. Unit working as designed. Job complete
Near Austin, TX 78728
Wesley
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite and found unit operating as designed but ice container got stuck. Removed ice container and advised customer on use and care and other maintenance.
Near Georgetown, TX 78633
James
Job Details:
05/18/2020
REFRIGERATOR KENMORE 795.7316561
Arrived on site and tested operation. Found unit low on refrigerant. Inspected for uv dye with uv light and found no visible leaks. Unit has an internal leak in cabinet Job complete
Near New Braunfels, TX 78130
Luis
Job Details:
05/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for no light in freezer and vibration noise. Adjusted condenser coils at bottom of unit vibration noise no longer present,found moisture in light switch,remove moisture in switch tested switch operation,lights working correctly"