Near Burnet, TX 78611
Thomas L.
Job Details: 01/17/2019
WASHER GE GTW460ASJ8WW Arrived on site for excessive vibration during the spin cycle. Tested unit and found unit to have a failed spin basket which is causing the vibration. Office will locate part and reschedule service with customer.; ordrng 1 WH45X26175 (basket asm)
Near Leander, TX 78641
Lou
Job Details: 01/17/2019
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise the unit is making. The noise sounded as if something was inside the unit banging around. I turned the unit on and could not hear any unusual noises. I lifted the top panel and turned the unit on and it appeared the the belt had slack in it. I removed the front panel and the drum and tested the motor and it operated as designed. I removed and replaced the rollers, belt and tension pulley. I noticed that the belt that was prescreened was different in size and length from the belt provided with the dryer kit previously installed. I put the unit back together and tested and it operated as designed. Customer loaded some clothing in the unit and tested and it operated as designed. No lint observed during service, job completed."
Near Lakeway, TX 78734
Paul
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived onsite for the refrigerator with a no ice condition. I found the ice maker motor weak and not turning the gears. The prescreened icemaker was just the icemaker without the harness. The one needed is the kit that comes with the icemaker, 2 harnesses, and the bale arm. Need to install the icemaker and harness to complete repairs. I turned power off to the icemaker so it wouldn’t try to fill and get stuck in the fill position. Ordering W10882923 ICEMAKER. RS for Mon 1/21. There were no water leaks present at the time of service.; ordrng 1 W10882923 (ICEMAKER)"
Near Del Valle, TX 78617
Joseph C.
Job Details: 01/17/2019
WASHER MAYTAG MVWB765FW0 "It’s for “slow/no drain” complaint. Inspected unit and found coins around and below agitator. Found clothing under agitator. Removed items from basket. Found child’s sock to be clogging drain pump. Removed sock and tested unit. Unit draining as designed. Found a lot of debris under unit. Due to location of rotor, debris should be cleaned from under unit, as soon as possible. Recommend using garment bags for smaller items(small socks, panties, etc). No leaks detected, at time of service."
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
RANGE MAYTAG MER5752BAB "Arrived on site for the unit not working properly. Tested the unit and found the control buttons are broken, right front burner will not come on and the door handle to open the oven is broken. Found the unit will need a new control, right front burner, right front switch, doorhandle and both screws to the doorhandle. On able to look up the screw part number due to the one showing on parts breakdown is the wrong part. For the screws it will need to be on for research. Also will need to get authorization from American home shield. ; ordrng 1 74011070 (switch- in RF) and 1 74011777 (handle,door BLK) and 1 CNOTE (AUTHO ) and 2 RESEARCH (SCREWS DOOR HANDLE )s and 1 W10823714 (elmnt-surf RF)"
Near Waco, TX 76706
Steve C.
Job Details: 01/16/2019
WASHER AMANA NTW4516FW3 Arrived on site for the units is leaking water. Found the bay area is full of equipment and unable to get access to the units. The Home Depot rep advice to reschedule.; schdld next appmnt for 1/22 TUE !
Near Kyle, TX 78640
Leonardo
Job Details: 01/16/2019
RANGE MAYTAG MGS8800FZ0 Arrived on site to replace parts. Replaced parts test unit and unit test good no leaks present job complete
Near Austin, TX 78717
Lou
Job Details: 01/16/2019
OVEN KITCHENAID KOSE500ESS04 "arrived on site to inspect oven door not closing. Upon further inspection, the builder advised that the unit had been fixed. I found that the left hinge had not been locked out before removing the door and the hinge popped against the door causing paint to chip (photo). The hinge was adjusted before I arrived, but I found that the right hinge lock/tab was bent. I was able to adjust the lock/tab ad tested the door and it operated as designed and had a good seal. No further repairs needed. Job completed. No one available to sign for receipt."
Near Seguin, TX 78155
Robert
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of walking and poor washing. Got error codes fo35 (off balance) f8e6(water hazard) ran test cycle. Found water level way too high. Not good seal. Ordered harness and recommend replacing control.; ordrng 1 W11130532 (HARNESS )
Near Austin, TX 78731
Leonardo
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from front of door due to unit not leveled unit leaning forward. Tried to level unit but unit hitting wood under counter. Wood will need to replace to smaller wood not as thick. Took picture of wood and unit hitting the wood. Spoke with Dariana and explained to her that it’s a installation problem. Job complete
Near Austin, TX 78731
Leonardo
Job Details: 01/16/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for left front burner knob not getting to low when you turn it. Test unit and found left front burner is the power burner. Customer had regular knob on power burner valve. Found power burner knob and installed and unit working correctly. Regular knob is different then the power burner knob. Job complete no leaks present at this time.
Near Waco, TX 76705
Steve C.
Job Details: 01/16/2019
WASHER AMANA NTW4516FW2 arrived on site for the unit is not working properly. Remove the control panel and found the pressure hose to the control board with slanted. Secure the pressure hose to the control board and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to repair upper rack. I cannot get unit out of wall due to tile in front of unit. Customer will need to have u it removed so repairs to upper rack can be done. ; saved tckt
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/16/2019
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived back on site for water tank replacement. Replace water tank and tested good, no leaks on site"
Near Killeen, TX 76549
Arthur B.
Job Details: 01/16/2019
OVEN WHIRLPOOL WFE505W0HB0 Arrived onsite to install new gasket to oven door from prior visit’s diagnosis. Removed and replaced gasket. Gasket forms well to cabinet liner. No other issues found.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
RANGE WHIRLPOOL WFE505W0HW1 Arrived on site to have customer informed me that the left front burner switch doesn’t turn properly. Replaced left front burner switch.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
COOKTOP WHIRLPOOL WFC150M0EB1 Arrived on site for left front burner not heating. Found that the left front burner and receptacle have failed. Replaced and tested. All operational now normal.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near Leander, TX 78641
James
Job Details: 01/16/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and tested operation. I found the ice maker working properly and water dispensing properly. Customer has to have the unit up to 4 degrees in the freezer to allow water flow to both the ice maker and dispenser. I tested both the dispenser and fill tube heaters and found to be good. Called tech line and spoke to Andrew #7723941017. Per tech line it’s possible that the thermistor is giving a false reading at the lower temp or the lines are freezing in the lower portion of the door. If customer is ok with leaving unit at 4 degrees it is not an unsafe temperature for the frozen foods. Instructed customer that we would need to set the unit to the recommended setting and catch the unit in state of failure to identify issue correctly. Customer asked if he were able to just keep the settings where they are since it’s working. Instructed customer that tech line said it would be ok at those temperatures and he would like to do that at this ti
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "WRS321SDHZ00 Arrived to instal parts. I removed sealed system components after refrigerant recovery and installed the compressor, dye drier and service port. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit appeared to cool normally. No water connections to unit."
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite to install new compressor to French door refrigerator from my prior visit’s diagnosis. Removed compressor,dye drier and installed new replacements using braising methods. Vacuumed unit down to -25psi. Charged unit with 5.5oz of R134a refrigerant. Tested unit. Unit began cooling immediately. Good frost pattern forming on RC evaporator. Installed bottom grille. Advised customer to wait 24hrs before inserting food. No water connection to unit at time of service."
Near Austin, TX 78732
Cliff
Job Details: 01/16/2019
OVEN WHIRLPOOL GBD307PRB01 Pulled board for rebuild.; ordrng 1 CNOTES (REBUILD PART)
Near Killeen, TX 76549
Al
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived to inspect unit still not producing ice. I removed and replaced the ice maker. Tested the unit at the. Alive while on the line with whirlpool tech. After installing and testing unit, unit ice maker finally called for water. JOB COMPLETE."
Near Killeen, TX 76543
Al
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer screeching. I drained the unit and noticed the unit did not fill properly in diagnostic mode. I removed and replaced the valve. I also noticed the screeching noise customer complained about. I ordered the CAM ( W10721967) GEAR CASE W11035751 and the WASH PLATE W10752283.Office to reschedule next call.; ordrng 1 W10721967 (CAM) and 1 W10752283 (WASH PLATE) and 1 W11035751 (GEAR CASE)
Near Pflugerville, TX 78660
Wesley
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found inlet hose pinched. Corrected hose. Now unit fills and runs as designed.
Near Leander, TX 78641
Lou
Job Details: 01/16/2019
MICROWAVE KENMORE 401.8852301 "arrived on site to inspect microwave not operating. Upon further inspection, I found that the control panel was not responding and there was no display. I pulled the unit from the wall and removed the top cover. Using my multimeter, I verified ohms to both fuses, mag, cap, diode, transformer all switches, and all of the thermostats. I did find that the hood thermostat was open. I verified voltage at the outlet, power cord and to the control. The customer was not available; therefore, I called her and advised of my findings and needed repairs. I am ordering the thermostat and CNOTE LSO. I scheduled return service for 01/18/19. The unit was put back in its place and left unplugged. Customer not available to sign for receipt.; ordrng 1 DE47-20034A (thermostat) and 1 CNOTE (LSO)"
Near San Marcos, TX 78666
Kevin
Job Details: 01/16/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and found error code for open/close the door. Replaced all switches and interlocks and microwave will now start a cycle correctly. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and sound and it is not heating at the end of the cycle, found connector harness to heating element is off. Replaced contactor and ran a diagnostic cycle again and element is now operating properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator FC door not shutting and allowing ice buildup. Performed diagnostics mode and tested thermistor and damper door. Inspected freezer and tested opening and closing. Found issue with left slide. Found minor space between cabinet and cavity. Removed both failed rails and added food grade silicone to cabinet. Installed rails with brackets. Tested unit and checked door operation. All tested good, no water leaks present."
Near Austin, TX 78735
Kevin
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDTM404ESS1 "Arrived on site and replaced spray arm diagnosed on previous visit, ran a diagnostic cycle and water didn’t leak out again, no water leaks from connections at time of service. Job complete."
Near Austin, TX 78732
Cliff
Job Details: 01/16/2019
OVEN JENN-AIR JJW9830DDP Arrived on site to diagnose an oven that has the lower oven that is not operational at all. Reset Buy turn off breaker to completely reset controls. After reset found unit is fully functional and no other repairs are needed.
Near Elgin, TX 78621
Wesley
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site and repaired dead motor. All checks good. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived to install previously ordered part. Removed and replaced the evaporator fan. Reassembled and unit tested as designed.All water lines were dry at the time of service .Job Complete
Near Austin, TX 78733
Leonardo
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit not starting. Test unit and found unit not draining so unit turns off so it won’t over filled. Removed water from inside of unit and removed drain pump and found glass in drain pump. Removed glass test unit and unit starting on its own and drain job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/16/2019
REFRIGERATOR GE DSHF9NGYBCBB "Arrived on site for refrigerator not making ice. Tested water pressure. Inspected fill tube be and ice maker, found ice maker not filling. Checked FC temperature at -6°. Performed diagnostics mode and advanced cycle ice maker. Found ice maker not responding. Found fill tube to ice maker frozen. Thawed fill tube and attempted to cycle ice maker again. Found ice maker not cycling. Removed failed ice maker and installed new. Cycled ice maker and monitored cycle. Paid in full on credit card."
Near Austin, TX 78736
Kevin
Job Details: 01/16/2019
DRYER MAYTAG MDE8506AYW "Arrived on site and inspected dryer and found it is heating properly, customer is experiencing long dry times and timer not completing cycle. Replaced timer and recommended to customer that the vent to the exterior of the home be cleared/cleaned by a service. The last time this was done is unknown, job complete."
Near Austin, TX 78759
Scott
Job Details: 01/16/2019
COOKTOP JENN-AIR JED8345ADB Arrived on site and found Right switch has failed . Ordering both INF switches 75.00 each ordering two but will prop only need one ; ordrng 2 W11088181s
Near Buda, TX 78610
Leonardo
Job Details: 01/16/2019
OVEN JENN-AIR JJW3430WS02 Arrived on site to to replaced console. Replaced console test unit and unit test good unit heating correctly job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/16/2019
MICROWAVE WHIRLPOOL KHMS2056SSS3 "Arrived on site for unit that arched out on cooking rack, found burn marks on mounts and was able to clean off, explained to customer that the rack is coated and during storage or moving around cause metal to expose. Unit is still safe and operational."
Near Austin, TX 78703
Scott
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for washer not starting . Ran diagnostics cycle . Got 7-1 , 4-3 error codes . Test was motor would come on . But half way thru test wash motor stopped washing . Checked control board ,found bad omg reading on wash motor triac fuse . Replaced control and all checked normal . Unit is washing ,heating and draining normal. No water leaks detected at time of service . Job complete ."
Near Waco, TX 76708
Steve C.
Job Details: 01/16/2019
OVEN WHIRLPOOL WFE505W0HS0 Arrived on site for the door gasket is not attached to the oven liner. Tested the unit and found the top portion of the gasket it’s falling. Remove the screws and align the pins on the gasket. Unit is working properly and job complete.
Near Jonestown, TX 78645
James
Job Details: 01/16/2019
WASHER AMANA NTW4516FW2 Arrived on site and found that the control ordered is incorrect for the model. Ran calibration and auto diagnostics. I will need to order the correct control to complete the repair. Unit is not maintaining proper speed during spin cycle and no obstructions were found. Control is expart and office will have to schedule return visit. I will also bring harness due to the motor cutting out intermittently. ; ordrng 1 W10899776 (harns-wire) and 1 W11170317 (CONTROL)
Near Lockhart, TX 78644
Thomas L.
Job Details: 01/16/2019
REFRIGERATOR AMANA ASD2575BRW01 Arrived on site for unit not dispensing ice. The customer informed me that the unit is all working properly except for the freezer light. The freezer light is not working. Found that the freezer door switch was frozen in the closed position due to the gasket not sealing properly due to plastic in the way of the door gasket. Corrected situation and unit now operates properly with no water leaks.
Near Round Rock, TX 78665
Jonathan S
Job Details: 01/16/2019
REFRIGERATOR MAYTAG MFF2558VEM5 "Arrived on site for refrigerator not cooling. Inspected unit and found ice buildup on evaporator. Performed diagnostics mode and forced defrost cycle. Found no nit not defrosting. Tested defrost sensor in diagnostics mode and found opened or shorted. Will need to replace defrost sensor harness. Will return with control on hand if needed. Spoke with customer on defrosting unit 24 hours before service, had customer sign defrost waiver. Schedule return on Friday the 18th. ; ordrng 1 W11260592 (DEFROST SENSOR WITH HARNESS) and 1 WPW10503278 (CONTROL )"
Near Leander, TX 78641
Paul
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher not filling with water. Ms stated the builder made sure the wall valve was on and the hose wasn’t kinked. I checked and pressed on the fill valve harness connector. The unit had a pod laying in the bottom and you could tell water has never entered the machine. I ran diagnostics and found no stored error codes. The unit filled with water and completed the cycle. The unit is working as designed. There were no water leaks present at the time of service. I went over use and care tips with mr. Call complete.
Near Austin, TX 78731
Scott
Job Details: 01/16/2019
OVEN KITCHENAID KODE507EBS03 "arrived on site for upper oven liner floor being discolored . Found liner had turned Greyish, but no cracking of paint Called tech line Sr # 7723936891 . Was told that is normal wear and tear . Took quick pics ."
Near Leander, TX 78641
Paul
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator with ice build up in the FC. I found the door gasket not sealing on the top right side. I found large gaps in spots between the chassis and liner. I heated the gasket and it went back to normal and started sealing properly. I sealed the gaps with a factory approved sealant. Call complete. Nobody was available to sign the ticket.
Near Austin, TX 78748
Kevin
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found icemaker connection to harness is off, after correcting it is now operating properly. No water leaks from connections at time of service job complete"
Near Austin, TX 78748
Luis
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no cool. Diagnosed u it not defrosting. Ran diagnostics control not sending unit into defrost diagnosed faulty main control ohmed sensor out,sensor good. Installed new main control."
Near Cedar Park, TX 78613
Paul
Job Details: 01/16/2019
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived onsite for the vent hood making noise. I found the shroud cracked and hitting the fan blade. The fan assembly needs to be replaced to complete service. Ordering C-NOTES & W11100651 BLOWER-FAN.; ordrng 1 C-NOTES (OFFICE WILL NEED TO RS THE RETURN VISIT.) and 1 W11100651 (BLOWER-FAN)
Near Leander, TX 78641
Lou
Job Details: 01/16/2019
WASHER MAYTAG MVWB725BW0 "arrived on site to inspect washer noise. Upon arrival, the customer advised that the unit is making a new noise that sounds like a squealing pig. The customer provided a video of the unit making the noise and I could hear a loud squealing/screeching noise during agitation. I placed the unit in diagnostics with no error codes. The unit operated as designed. I placed it in manual mode and tested agitation with water in the tub and the unit would make the screeching noise, but faint. I am ordering the tub/bearing assembly and will return with the rotor, stator and suspension kit and scheduled for a 2 hour job..CNOTE LSO. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (LSO) and 1 W10381078 (outer tub)"
Near Austin, TX 78747
Kevin
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW4616FW2 "Arrive on site and inspected washer and found cam is noisy during operation, replaced cam and ran a diagnostic cycle again and found noise has stopped. No water leaks from connections at time of service job complete."
Near Bastrop, TX 78602
Joseph C.
Job Details: 01/16/2019
DRYER WHIRLPOOL WED92HEFW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found sound pad pieces stuffed around edges of motor bracket and loose mounting screws. Removed motor bracket and installed sound pads. Tightened bracket mounting screws. Reassembled unit and performed test run. Dryer vent had been left loose, from previous visit. Reinstalled dryer vent. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Kempner, TX 76539
Al
Job Details: 01/16/2019
WASHER WHIRLPOOL WFW9150WW00 Arrived to inspect off balance washer in spin cycle. I service tested the unit and got F8E3. I replaced both water inlet valves. I checked the pressure switch and disassembled the back panel and cleaned out the rubber boot the pressure sensor is connected to. Reassembled and service tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
Near Harker Heights, TX 76548
Al
Job Details: 01/16/2019
DRYER WHIRLPOOL WED92HEFW1 Arrived to install previously ordered parts. I removed and replaced the electronic control. Reassembled the unit and the unit tested as designed.
Near Austin, TX 78757
Paul
Job Details: 01/16/2019
WASHER WHIRLPOOL WFW95HEDW0 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the UI and the harness. I cleared the F6E3 communication error. I tested the machine in the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Near Lago Vista, TX 78645
James
Job Details: 01/16/2019
RANGE GE JK5500SF6SS Arrived on site and tested operation. I found that once power was turned on to unit the lower oven light was on and has a constant relay clicking sound. I inspected the door switch and latches and found to be good. Inspected harness for pinches or shorts and found to be good. Unit will need a new control to correct issue; ordrng 1 WB27T11326 (board daughter relay) and 1 WB27X29610 (MAIN CONTROL)
Near Round Rock, TX 78665
Jonathan S
Job Details: 01/16/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven not heating correctly. Customer stated home inspector stated that when unit preheated it was 50° off. Performed temperature test on standard bake mode at 350°. Found average temperature at 355°. Spoke with customer on user guide. All tested good.
Near Bruceville, TX 76630
Steve C.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 arrived on site for the unit is not making ice. Tested the unit and found the icemaker will not cycle. Replace the icemaker and tested the unit. The icemaker cycled and filled with water and the unit is working properly. All water connections were dry at the time of service.
Near Waco, TX 76706
Steve C.
Job Details: 01/16/2019
DRYER WHIRLPOOL WED8500DC4 Arrived on site to replace the control and facia due to unit not turning on. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Austin, TX 78738
Brandon
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for customer complaint of dishwasher not washing dishes, found multiple error codes, 5-1 4-3 7-1, found faulty control, ordering control ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11087210 (CONTROL)"
Near Austin, TX 78748
Kevin
Job Details: 01/16/2019
DRYER WHIRLPOOL MGDX655DW2 Arrived on site and set dryer to run on normal cycle and found burner ignited properly and it is heating. Found that there is no airflow through the lint trap. Removed exhaust vent from the rear of the dryer and airflow has returned. Dryer is operating properly but recommended that vent to the exterior of the home be clean/serviced to restore airflow. Job complete
Near Austin, TX 78754
Luis
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for door closing issue. Found fresh food door not fully closing. Adjusted front legs to unit installed closure checked door operation good unit working as designed.
Near Red Rock, TX 78662
Thomas L.
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on sit for cracked console. Console was cracked on left side. Replaced. All water connections were dry.
Near San Marcos, TX 78666
Robert
Job Details: 01/16/2019
WASHER MAYTAG MVWC565FW1 arrived on job for complaints of not finishing cycle. Found the cold water side of valve not working. Customer will need to have valve replaced in home before our next visit. Office to schedule when customer calls back.; ordrng 1 W11038689 (valve)
Near Round Rock, TX 78664
Jonathan S
Job Details: 01/16/2019
DRYER AMANA NED4655EW1 Arrived on site for dryer not heater. Performed temperature test on time dry. Found not heat. Gained access to element element and found bad terminal connection at element. Repaired connector and tight connected to element. Found dryer vent majorly clogged (see SD-QuickPic). Performed temperature test with vent off and found temperatures within range. Customer needs to have vent cleaned. Advised customer not to use until vent has been cleared. All else checked good.
Near Leander, TX 78641
Paul
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not heating. I checked for stored error codes and there were none. I ran the diagnostics cycle and the unit was drawing 7 amps in the wash cycle and started out at 7.43 amps in the drying cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. I went over rinse aid use with the customer because the dispenser was empty. Call complete.
Near Kyle, TX 78640
Brandon
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for customer complaint of unit not drying dishes, found no rinse aid, and plastics on top rack not drying. Instructed customer to use rinse aid, heating circuit tested good."
Near Buda, TX 78610
Leonardo
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF320PADS0 Arrived on site to test unit for not draining. Test unit and found plastic stuck in the drain pump. Removed plastic test unit an unit draining correctly job complete. No leaks present at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 01/16/2019
DISHWASHER GE GDF510PSD0SS Arrived onsite for customer complaint of dishwasher not washing properly. Tested unit and found wash pump not moving water around unit. Unit will need pump assembly to complete repair. OF to R/S once authorization is given. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WD49X23779 (PUMP KIT)
Near Killeen, TX 76542
Al
Job Details: 01/16/2019
DRYER WHIRLPOOL WED5000DW2 Arrived to inspect dryer getting too hot in upstairs laundry room. I checked the unit at the outlet and got 259/124/125. Checked and replaced the fuse. The element and thermostat and both had continuity. Customer was also advised to get the ventilation system cleaned to lower the room temperature.
Near Salado, TX 76571
Jerry C.
Job Details: 01/16/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 KBSD608ESS01 Arrived to inspect no ice dispensed. I found the ice dispenser door would not move in any direction and there was a large amount of ice within the door chute and in the lower ice bin assembly. I removed and replaced the control and normal operation of the ice door resumed. The customer will defrost the unit and then remove and replace the ice storage bin. I advised the customer in placing towels to catch water from the ice melting from within the bin. No leaks observed during service.
Near Manor, TX 78653
Wesley
Job Details: 01/16/2019
DRYER MAYTAG MED5500FC0 Arrived on site and found unit motor rattling. Ordering parts necessary for repair. ; ordrng 1 DAMPENINGPAD and 1 W11123147 (MOTOR)
Near Bastrop, TX 78602
Joseph C.
Job Details: 01/16/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced drum and repair kit. Touched up peeling paint. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78748
Kevin
Job Details: 01/16/2019
DRYER MAYTAG MEDB955FC0 "arrived on site and inspect the dryer and found saved error codes F4E4, F4E5 checked incoming power at terminal block and found L1 is reading correct voltage but L2 is showing only 9 V, Took pictures of voltage readings and show them to apartment management and maintenance department. Our source will need to be corrected in order For dryer to work properly. Explained to apartment management that if it was not corrected and another service call is created they will be responsible for a service fee."
Near Elgin, TX 78621
Wesley
Job Details: 01/16/2019
DRYER MAYTAG MEDB755DW Arrived on site and found poor airflow condition resulting in cutoff failure. Replaced cut off kit. Unit now heating.
Near Austin, TX 78739
Leonardo
Job Details: 01/16/2019
DISHWASHER MAYTAG MDB4949SDH2 Arrived on site to test unit for leaking. Test unit and found unit leaking from door latch due to upper spray arm broken. Also found all of the inside of the unit full of calcium. Will need new feed tub new gasket new sump and motor and new door latch and new lower spray arm and upper spray arm. Customer said he will just buy a new unit. Job complete
Near Kyle, TX 78640
Robert
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on job to replace seal, seal replaced. Checked temperatures,air flows no leaks detected at time of service."
Near Cedar Park, TX 78613
Paul
Job Details: 01/16/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the UI and tested the oven. The unit reached a preheat high of 403 degrees. The oven cycled between 330-370 degrees won the first cycle averaging 350 degrees. On the second cycle I hear the bake relay buzzing and the temp continued to drop then started rising very slowly. I changed out the main control and tested the oven. The unit cycled between 336-365. The unit is working as designed. Call complete.
Near Kyle, TX 78640
Diego G.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on site. Checked for icemaker issues. Found icemaker not getting to home position all the way. Replaced ice maker and adjusted fill tube to icemaker To prevent leaks. All functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on site. Checked for icemaker issues. Found icemaker not getting to home position all the way. Replaced ice maker and adjusted fill tube to icemaker To prevent leaks. All functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on site. Checked for icemaker issues. Found icemaker not getting to home position all the way. Replaced ice maker and adjusted fill tube to icemaker To prevent leaks. All functions tested OK. No leaks present. Job complete
Near Austin, TX 78734
Cliff
Job Details: 01/16/2019
RANGE KITCHENAID KEBC107KSS0 "Arrived on site to replace control board and oven. Found after installing board unit is now not registering keypad. Control board needs to be sent back to repair company so they can complete correcting issues with the board. Office to contact homeowner wants repair is ready for reschedule.; ordrng 1 CNOTES (BOARD NOT REGISTERING CONTROL PANEL AFTER REPAIR. NEEDS TO BE SENT BACK TO REPAIR COMPANY, GIVING F2E1 ERROR NOW.)"
Near Seguin, TX 78155
Robert
Job Details: 01/16/2019
RANGE AMANA AGR6603SFB0 Arrived on job for complaints of error code. Ran diagnostics and confirmed code for temperature sensor. Remove back and found the range infestation of roaches. Instructed customer that this is not covered.
Near , TX 78633
Jonathan S
Job Details: 01/16/2019
VENTHOOD WHIRLPOOL KXW9736YSS0 Arrived on site to install previous diagnosed parts. Gained access to control assembly. Removed failed switches and installed new. Tested unit and found no sound in change from medium to low. Gained access to L1 and found change in amperage from low to medium. Called tech support to verify amp reading. Spoke with JK (SR#7723932219). Found failed motor and capacitor. Office to schedule appointment when ETA is available.; ordrng 1 8186677 (capacitor) and 1 SEENOTE&STICKYNOTE (SCH APT AND ADD #) and 1 WPW10294006 (MOTOR )
Near Austin, TX 78741
Kevin
Job Details: 01/16/2019
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and replaced motor pulley diagnosed on previous visit, dryer is now operating properly, job complete"
Near Elgin, TX 78621
Thomas L.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for no ice conditions. Tested unit and found no voltage going to the icemaker water valve. Replaced ice maker and still no voltage to water valve. Contacted the manufacture and spoke with Andy. In the conversation with the Andy our phone call was disconnected. Recontacted manufacture and spoke with Kathy about the situation. We did multiple testing and determined that the wiring harness for the icemaker in the freezer compartment will need to be replaced. Customer has requested that I make no more repair attempts. Customer has informed me that he will request a new product at this point. All water connections were dry.SR#7723940154
Near Austin, TX 78739
Luis
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for faulty defrost sensor,punctured evaporator and cracked drain pan. Gave estimate for full repair including harness assembly and filter drier. Replaced harness,evaporator,drain pan and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. used 1 TJ90SF8404 (ACCESS VALVE), and 1 WPW10143759 (DRIER UV) from stock"
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived to inspect no operation. I found 6-4, 8-2, 10-1 stored in memory. I found the unit would not fill. The fill valve supply line was pinched prior to the float valve and within the junction box. Office to order harness. No leaks observed during service. ; ordrng 1 W11227372 (HARNESS)"
Near Buda, TX 78610
Brandon
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to replace controls, harness, and evap cover. Replaced all parts, unit tested good."
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site. Replaced ice bin, slides and gears. All functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site. Replaced ice bin, slides and gears. All functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site. Replaced ice bin, slides and gears. All functions tested OK. No leaks present. Job complete"
Near Leander, TX 78641
Lou
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF520PADW7 "arrived on site to inspect dishwasher leaking. Upon further inspection, I found that the unit is leaking from the valve and fitting connection. I found that the unit has been leaking for some time as there was mold built up along the back and side walls behind the unit (photos). Also water damage in the cabinets at the far right of the unit (photos). I turned the water off to the unit and turned the power off. When I went to remove the valve and fitting, I found that the fitting was on the valve right. I was able to turn the fitting without using a wrench. I advised the customer of my findings and they said there has been no other repair to the valve. I advised the customer that this is more than likely an installation error as over time, when I the valve comes on, there is a lot of pressure coming from the water line that the movement of the valve when under pressure could’ve backed the fitting further off since it wasn’t tightened. I removed and rep
Near Leander, TX 78645
James
Job Details: 01/16/2019
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on site and tested operation. I found a fault for door latch. Customer also concerned about flex in handle and the toe kick was never secured. Installed screws on toe kick and checked handle for proper installation. Handle checks good and the flex is normal for unit as it’s the outer door skin flexing. I corrected the door latch and tested. Unit working as designed. Job complete.