Near Austin, TX 78734
Luis
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for ice bin complaint. Found push button sticking on bin,unable to install new ice bin provided,found new bin is large then existing bin,ordering another ice bin; ordrng 1 W11185686 (ICE BIN)"
Near Austin, TX 78728
Wesley
Job Details:
06/09/2020
DISHWASHER KITCHENAID KDTM354ESS3
Arrived onsite and found customer dealing with symptoms of oversudsing poor cleaning conditions. Found float switch cutting off water early. Corrected alignment. Advised customer on repair and best practices.
Near Georgetown, TX 78628
Cliff
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to install new freezer door for refrigerator. Installed door and nameplate and tested unit. Found RC doorhandle missing end cap.; ordrng 1 W10780404 (handle)
Near Dripping Springs, TX 78620
Robert
Job Details:
06/09/2020
RANGE WHIRLPOOL WOS51EC0HS01
Arrived on job for complaints of display not working. Found the console glitch in cooking cycle. Replaced console and test.
Near Austin, TX 78731
Scott
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KSC23C8EYY03
"Arrived on site for fresh food evap covered in frost . Customer says it happens about every 3 mon. Ran diagnostics all checked normal . All fans working . Getting good frost on both evaps . Found UI starting to fail . Some of the Led are fading . Recommended replacing UI and main control. . No water leaks detected at time of service .job complete ."
Near Austin, TX 78702
Leonardo
Job Details:
06/09/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site to test unit for unit not starting. Found unit not draining correctly. Test unit and found error codes on control board. Reset control board and removed drain motor. Test unit and unit test good job complete.
Near Austin, TX 78702
Leonardo
Job Details:
06/09/2020
RANGE WHIRLPOOL KSGG700ESS1
Arrived on site to test unit for right front burner not starting. Test unit and found right front and left front burner had wrong burner head. Secured burner head to correct burners test unit and unit test good job complete.
Near Horseshoe Bay, TX 78657
James
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived on site and found freezer light module out. Installed new and tested. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details:
06/09/2020
REFRIGERATOR JENN-AIR JFC2290REP00
"Arrived on site to install new rail and inspect doors, realigned hinge but the opening action was hindered as if it was internally broken, replaced rail and instructed customer to close the door correctly, checked all parts and doors for misalignment and couldn’t find any. Complete"
Near Georgetown, TX 78628
David Z
Job Details:
06/09/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA
"Arrived on site for report of RC not cooling. Performed diagnostic on unit. Found FC to be good and frozen, with good temps. RC was slightly under room Ed damper via diagnostics and found damper is showing 4 in diagnostic which is an indication of failure. Unit was clunking and I never felt the damper open to allow any cold air in. Ordering new damper assembly, and returning with controls as well. Requesting AUTHO in case controls aren’t needed, but for sure need damper assembly.. ; ordrng 1 242303001 (damper assy) and 1 AUTHO (AHS AUTHO)"
Near Killeen, TX 76549
Al
Job Details:
06/09/2020
REFRIGERATOR GE PSS26MSWASS
"Arrived to inspect freezer section not cooling.Found the evaporator fan motor was humming, but not working.Disassembled the unit and found I will need WR60X10074 fan motor with thermistor.Called office and spoke with DW.Ordering the correct part..Needs more work.Left unit unplugged until returning service ; ordrng 1 WR60X10074 (EVAPORATOR FAN MOTOR WITH THERMISTOR )"
Near West Lake Hills, TX 78746
Leonardo
Job Details:
06/09/2020
MICROWAVE MAYTAG MMV4206FW3
Arrived on site to test unit for unit not heating. Test unit by putting water and heating for 30 seconds and water got hot. Test again at 45 seconds and water got hot. Test unit again for 1 minute and water got hot. Could not duplicated the problem at this time.
Near Austin, TX 78733
Kevin
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site and inspected dishwasher and found dispenser drawer is loose. After reattaching dispenser drawer confirmed all functions are operating properly. No water leaks from connections at time of service , job complete"
Near Austin, TX 78736
Kevin
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00
"Arrived on site and found refrigerator still has older style drain tube, new drain tube is covered by S38253 Also removed all ice from the entry of the freezer and insured evaporator drain operating properly. No water leaks from connections at time of service, job complete"
Near Canyon Lake, TX 78133
Noah D
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL GD5VVAXTY00
"Arrived on site to inspect fridge for not cooling, upon inspection and talking to customer found both compartments to temp and cooling, fixed button on cooling wheel and tested. Complete"
Near Austin, TX 78738
Luis
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KSSC48QMS02
"Arrived on site for noise compliant. Diagnosed vibration noise from fan motor area and unit shutting on and off. Adjusted fan motor and housing no vibration noise present, replaced main control due to defective control shutting unit off and on. Powered unit on ran diagnostics all test passed unit working as designed"
Near Salado, TX 76571
Cliff
Job Details:
06/09/2020
WASHER WHIRLPOOL WFW6620HC0
Arrived on site to diagnose a washing machine that homeowner is not able to start cycles consistently. Tested unit and found no mechanical failures with unit at this time. Advised homeowner on electrostatic panel operation. No further repairs are needed and no leaks were found at time of service.
Near Kyle, TX 78640
Kevin
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS02
Per service pointer W11406716 will need to replace W11366500 fill tube again with new version. According to service pointer Will also need a 3/16 or number 10 drill bit. SR7728022394; ordrng 1 W11366500 (WATERLINE KIT) and 1 WP482338 (adhesive)
Near Pflugerville, TX 78660
Andy
Job Details:
06/09/2020
WASHER WHIRLPOOL WET4027HW0
Arrived on site for washer banging noise. Tested and inspected unit and found failed suspension. Unit is stacked and will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )
Near Austin, TX 78729
Wesley
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV01
Arrived onsite and found unit up level on account of door leveling adjustment for right door. Does not work. After attempting to level by other means and not making any progress ordering right door. Office to reschedule. ; ordrng 1 LW11039241 (dor-fip)
Near Round Rock, TX 78681
David S
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site for dishwasher not washing dishes. I inspected the unit and work area. I found fault codes F4E3 motor fault, F7E1 no heat. I ran the unit through a test cycle. The control is sending voltage to the motor but the motor is not running. The heating element came on and started to heat. I will need to order the sump and motor WPW10455268 to complete the repair, the part is showing to be an expart. Office to reschedule hen the part becomes available. No water leaks detected, job complete.; ordrng 1 WPW10455268 (sump and seal assem)"
Near Buchanan Dam, TX 78609
James
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS01
Arrived on site and found ice bin base has broken from ice build up. Ice maker functioning properly and seals are good. Unit will need ice bin to repair. Office to schedule return services or direct ship part to customer if possible. ; ordrng 1 W10911314 (ice-contnr)
Near Lakeway, TX 78734
Luis
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KFIS20XVMS00
"Arrived on site for freezing in crisper drawer. Checked temp reading 43° in crisper u dear ice box,closed door found ice door seal not sealing to ice box ordering a new seal; ordrng 1 WPW10287601 (SEAL)"
Near Austin, TX 78749
Leonardo
Job Details:
06/09/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived on site to test unit for oven not working. Found broken ignitor. Replaced ignitor test unit and unit still not turning on. Found bad control board. Ordering new board W11126814 ; ordrng 1 W11126814 (CONTROL BOARD )
Near New Braunfels, TX 78132
Noah D
Job Details:
06/09/2020
COMPACTOR KITCHENAID KTTS505ESS0
"Arrived on site to install switches for non working compactor, replaced switches and tested all functions, no problems found. Complete"
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/09/2020
REFRIGERATOR KENMORE 106.7201901
"Arrived on site to install previous diagnosed part. Removed failed duckbill and installed new drain kit. Removed ice from FC and drain line. Tested defrost operation and found all working. Customer address issue with slow water pressure threw dispenser, tested water pressure . Found customer on a triple filtration system and unaware of last time refrigerator filter has been replaced, recommend to remove refrigerator filter and installed bypass. Removed filter and installed bypass. Tested water pressure and all tested good. No water leaks detected at time of service..
Near Bee Cave, TX 78738
Brandon
Job Details:
06/09/2020
ICE MACHINE KITCHENAID KUIX505ESS1
"Arrived on site for customer complaint of no ice production, found filter was restricting water pressure. Unit is hooked up to r/o and doesn’t need an internal filter. I removed filter, unit tested good.
Near Austin, TX 78726
Paul
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Arrived onsite for a refrigerator with a drawer/bin hard to slide. Ms stated the drawers are working fine. The issue is the new right side RC door that was changed has brown spots in the finish that will not come off. I saw the spots ms was referring to and took photos. The spots will not come off. Ms is using a stainless steel polish. The door will need to be replaced again. Ordering W10849512 DOR-FIP. ; ordrng 1 W10849512 (DOR-FIP)
Near Marble Falls, TX 78654
James
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDF331PAHB0
Arrived on site and tested operation. Found unit not filling with water. Turned supply valve on and tested operation. Unit tests good and dispenser door opening properly. Job complete
Near Austin, TX 78758
Eman J.
Job Details:
06/09/2020
WASHER WHIRLPOOL MVWC565FW2
Arrived onsite to replace previous diagnosed parts. Replaced pump drain unit works as designed. Job complete.
Near Austin, TX 78732
Luis
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for 3way valve consistently switching rotation. Power cycled unit,found clicking noise from control and 3way valve consistently rotating every 2min. Diagnosed a defective main control. Installed an updated main control powered unit on found valve no longer consistently rotating unit working as designed. ; used 1 WPW10675033 (CONTROL) from stock"
Near Lago Vista, TX 78645
Lou
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that another tech company had been out and diagnosed the unit needing an ice maker and compressor, but never returned. I tested temps in the FC=-3 degrees and RC=51 degrees. I found ice built up on the evaporator & cover. I tested the fans and found the evap fan motor is not operating. I tested the ice maker and found error E5. The previous tech ordered an ice maker and compressor. I removed and replaced the ice maker with the part the customer had and tested and it is operating as designed. I am ordering the evap fan motor assembly and HV control and scheduled return service No water leaks observed during service.; ordrng 1 W10854027 (cntrl-elec) and 1 W11224591 (motor-evap)"
Near , TX 78628
David Z
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site to diagnose refrigerator with no ice being made. On arrival I could also hear the fan in the FC buzzing loudly. Customer also informed me that at times the lights wouldn’t come on when the doors opened, and that it would beep at them sometimes. Performed diagnosis and found FC fan needs to be replaced to start since there is no defrost issue, as well as possibly door switches / control. Called tech line to document as well, SR7728025110. Tech line says a bad or shorting fan can cause issues with the DC voltages, which can affect the lights and icemaker both. Icemaker does cycle in diagnostics. Ordering Freezer compartment Evap fan, both door switches, control, and bringing back icemaker as well. Tech line also recommends disconnecting aurora board / pantry control if fan doesn’t resolve issue and testing them. Bringing aurora board on return. ; ordrng 1 W10830288 (cntrl-elec LED) and 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-ev
Near Austin, TX 78737
Kevin
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Will need to replace evaporator motor with thermistor to correct issue. Customer has read and signed defrost waiver, no water leaks from connections at time of service.; ordrng 1 W11087438 (motor-evap)"
Near Austin, TX 78747
Leonardo
Job Details:
06/09/2020
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived on site to test unit for unit not starting. Found unit top interlock stuck in the close position. Removed panel and secured interlock test unit and unit test good job complete.
Near Canyon Lake, TX 78133
Robert
Job Details:
06/09/2020
RANGE WHIRLPOOL WFE550S0HZ1
Arrived on job to replace top. After replacement test operation.
Near Leander, TX 78641
Paul
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04
Arrived onsite for a refrigerator not cooling correctly again. I found the temps warmer than normal. I inspected the unit for a refrigerant leak. I removed the RC evaporator cover and found dye coming out of the liner where the lines come out to the evaporator. I took a photo of the leak in SDQP. I found the compressor was extremely hot and I explained to the customer that I would call techline and have it documented because the unit is not repairable due to where the leak is. I called techline and spoke with JK. I explained to JK what I had found. JK stated he had to have the high side and low side pressures to document the call. He stated I needed to call back after I got those. I checked pressures and found the high side at 115 psi and low side in a 2 psi vacuum. The hold times with the factory were too long and I had to get on my next call.
Near Granite Shoals, TX 78654
James
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site and found freezer light out and fresh food lights working. Installed new module in freezer and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78130
Richard
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02
Arrived onsite for the refrigerator not cooling. During testing found that the there is a restriction in the sealed system. Took pictures. Will need a sealed system repair.
Near Austin, TX 78738
Luis
Job Details:
06/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02
"Arrived on site for no cool in fresh food and no water. Removed drawers and cover found cover harness not connected to power,reconnected harness correctly,ran diagnostics found frozen filter head and no cool due to harness not connected. Unit passed all diagnostics checked air flow good,checked water dispenser good unit working as designed."
Near Austin, TX 78723
Eman J.
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRSF505ESS01
Arrived onsite for refrigerator water not dispensing. Tested system found that the valve is faulty. Ordering valve WPW10238100; ordrng 1 WPW10238100 (valve-inlt)
Near Temple, TX 76502
Jonathan M
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived on site to install previously diagnosed parts. Inspected unit and work area. ; ordrng 1 W10830288 (cntrl-elec)
Near Round Rock, TX 78665
David S
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for fridge making a roaring noise when dispensing water. I inspected the unit and work area. I found the single valve making the noise when calling for water.I removed the failed valve and replaced new. I tested the valve and there was no more roaring noise coming from it. Job complete. No water leaks detected.
Near Round Rock, TX 78665
Kayman
Job Details:
06/09/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onsite for oven display not syncing with touch. Indicating issues with the console or control. I replaced the control (W11261167) and the console (W11296171). Unit is working as designed and touch feature is synced. Job complete.
Near Georgetown, TX 78626
Jonathan S
Job Details:
06/09/2020
WASHER WHIRLPOOL WFW8620HC1
"Arrived on site for washer banging durning spin cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F5-E2 lock failure and F5-E3 unlock failure. Tested operation in manual test mode and quick test mode. Removed top and inspected all components. Ran unit in normal run mode on drain spin. Unit completed cycle as designed. Spoke with customer on suds and user care guide. All tested good, no water leaks detected."
Near Leander, TX 78641
David Z
Job Details:
06/09/2020
FREEZER WHIRLPOOL WRT311FZDM01
"Arrived on site to diagnose refrigerator that was not cooling in RC, and lesser in FC. Performed diagnostic in unit and examined. Found FC was cooling good, but there was a bag that was blocking the gasket for, sealing, allowing frost. Found RC was warm, barely cool. Checked cabinet and found a 3 inch long gap where the gasket wasn’t sealing to the liner on the top left corner. Found the cabinet was bent in the bottom right corner and folded, throwing off the geometry of the doors. Called tech line and documented with Joel Sr7728013544.
Near Austin, TX 78726
Paul
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02
Arrived onsite for a refrigerator with ice cycles in the FC and the door not shutting. I adjusted the door on the T brackets to get the gasket to seal correctly. The gasket seals properly at this time. Call complete.
Near Austin, TX 78748
Kevin
Job Details:
06/09/2020
MICROWAVE WHIRLPOOL WMH31017HS2
"Arrived on site and inspected microwave and found customer is experiencing popping noises coming from the capacitor area. Uninstalled microwave and inspected all components and did not see anything visibly failed. There is buildup of cooking oil around and inside capacitor area. Replaced Megatron, capacitor, and diode. After replacement hopping did not happen.
Near Austin, TX 78749
Leonardo
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL KDTE204GPS0
Arrived on site to test unit for upper rack falling. Test unit and found broken left track. Test unit and unit test good job complete.
Near McGregor, TX 76657
Jonathan M
Job Details:
06/09/2020
OVEN WHIRLPOOL WOC75EC0HS03
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced magnetron and tested unit. Unit still came up with the F1 E6 error code. I inspected the magnetron and found it completely burned on the edges. Inspected wave guide cover and found an arc mark on the wave guide cover. I called Techline because of a concern about the wave guide and spoke to Robert SR# 7728018543. He advised that he did not like the sound of the wave guide but to go ahead and continue with repairs. He advised to replace the inverter and then the microwave control of the inverter didn’t work. He advised if those didn’t fix the issue to call back. I replaced the inverter and tested the unit. Unit still came on with the F1 E6 (magnetron error). Went through tech sheet and replaced the microwave control. Tested unit and still did not work.
Near Belton, TX 76513
Cliff
Job Details:
06/09/2020
WASHER AMANA NTW4516FW3
Arrived on site to diagnose a washing machine that is constantly draining. Reset control and fully tested unit. Found no failures at this time. Advised customer that if machine sits with water in it then it will put it self into a fault state to prevent flooding. Advised on reset procedure. No further repairs are needed and no leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/09/2020
RANGE WHIRLPOOL WFG515S0EB1
"Arrived on site for range back burner going out on low, oven temperature of +30° and cooktop grates bowing. Performed temperature test on bake mode at 350°. Found average temperature at 358°. Customer was happy with 358° and does not want to calibrate. Adjust back left burner. Inspected grates and found bowing down in center of grates. ; ordrng 1 W11382191/DTC (GRATE KIT)"
Near Round Rock, TX 78664
David S
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to install previous diagnosed parts. I gained access to the hv control and replaced new. The unit reset the filter light and is now showing the filter has been replaced. No water leaks detected. Job complete.
Near Austin, TX 78734
Brandon
Job Details:
06/09/2020
DRYER GE DBXR463EG6WW
"Arrived on site to replace broken thermostat and motor plate. After installing, unit would not turn on. Called Ge techline, they want us to replace door switch and main harness. Found a broken wire at idler switch, GE says we can not splice due to risk of fire. ; ordrng 1 CNOTE (PART RESEARCH ON MAIN HARNESS THAT GOES TO IDLER SWITCH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (NEED A DIFFERENT SET OF EYES, NO BC) and 1 WE4M415 (SWITCH)"
Near Round Rock, TX 78681
Kayman
Job Details:
06/09/2020
MICROWAVE WHIRLPOOL WMH78019HZ1
Arrived onsite to install previously diagnosed parts. Installed the control and tested the thermostats all checked good and unit is working as designed. Job complete.
Near Waco, TX 76712
Jonathan M
Job Details:
06/09/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived onsite for dryer that is shutting off after several minutes intermittently. Inspected unit and work area. Tested voltage from the wall and found 229 V from L1 to L2 but only 88.9 V from L1 to neutral. Tested unit under a load and unit ran for one minute the first time and then over twenty minutes the second time before leaving. I tested voltage at the wall and still got 229 V from L1 to L2 but was receiving intermittent voltage. It would bounce up to 235V but then drop to 14.9 V and then back to 229V. From L1 to ground, i received 114.3 V. I called Techline and spoke to TJ SR# 7728021901. He advised with this unit being so basic and my readings from the wall when in use that the issue can only be an electrical one where the voltage is dropping mid cycle. He advised to have the customer contact the apartments to have an electrician fix their electrical problem. Call complete."
Near Wimberley, TX 78676
Robert
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on job for complaints of not making ice and lights in freezer and top of refrigerator not working. Module in freezer will need to be replaced. Icemaker in refrigerator has a code for bad thermistor. Icemaker in freezer will not respond to jumpstarts. ; ordrng 1 W10695459 (module) and 1 W10886939 (icemaker) and 1 W11224256 (CONTROL ) and 1 W11294907 (ICEMAKER )
Near Buda, TX 78610
Jacob
Job Details:
06/09/2020
WASHER WHIRLPOOL WTW4815EW0
"Arrived onsite for unit not spinning and making a loud noise. Tested unit. Found that the unit was getting a error code for the actuator not shifting correctly. Replaced actuator. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived onsite to install previously diagnosed parts. Installed parts but received wrong housing for filter. Ordering filter housIng (W11194438) .; ordrng 1 W11194438 (housing)
Near Pflugerville, TX 78660
David S
Job Details:
06/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ08
"Arrived on site for fridge leaking water from the dispenser. I inspected the unit and work area I found the dispenser pushing air out and leaking after you get water. I gained access to the water valve and found the water dispenser line not fully seated. I reseated the lines and tested the unit. It is no long leaking from the dispenser and not pushing air out of the line. No water leaks detected, job complete."
Near Round Rock, TX 78681
Paul
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRMF606ESS01
Arrived onsite for a refrigerator that another company came out and found a refrigerant leak. Mr stated the unit wasn’t cooling correctly in the RC but the FC seemed to be working and the unit did not make ice. I found the RC at 61 degrees and the FC at 25 degrees and dropping very slow. I found the RC evaporator completely frozen over and no air movement. I found the drain line clear. I ran service test 38 and the unit went thru a short defrost properly. I recommended to the customer to replace the UI and the RC evaporator harness. Ordering the drip pan JIC and explained to the customer there would be an additional charge for it if we find it cracked when we can get access to it. I went over defrost instructions with the customer on towel placement. The customer stated they had a shop vac and would vacuum the drip tray out to keep it from overflowing. I put the unit on it’s rollers so the customer could roll it out.; ordrng 1 W10836964 (PAN-DRIP)
Near Killeen, TX 76542
Al
Job Details:
06/09/2020
WASHER WHIRLPOOL WTW7500GC2
Arrived to inspect washer not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Waco, TX 76705
Jonathan M
Job Details:
06/09/2020
WASHER MAYTAG MVWB835DW4
Arrived on site for washing machine that will fill with water but won’t start the cycle. Inspected unit and work area. Please do not in service diagnostics and found an F0 E3 (over load) and F2 E1 (inlet water temperature fault) error codes. Tested unit through an auto test and found unit was over filling and would not drain out completely. Blew out pressure hose to ensure no obstruction was in the line and tested again. Found same occurrence. Replaced control and tested unit. Unit ran as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details:
06/09/2020
WASHER WHIRLPOOL WTW8040DW4
Arrived onsite for display panel not working or illuminating. Upon inspection I found a dead touch panel. I replaced the panel and unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details:
06/09/2020
WASHER MAYTAG MHW6630HC0
"Arrived on job to replace door parts, bellow and glass. After replacement test operation. No leaks detected at time of service."
Near Austin, TX 78704
Brandon
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for customer complaint of unit leaking from door. I removed door and found leaks coming from vent and dispenser, ordering all parts. ; ordrng 1 W11112070 (DEFLECTOR) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)"
Near Austin, TX 78748
Kevin
Job Details:
06/09/2020
WASHER WHIRLPOOL MVWB835DW4
"Add on site and replace control board and control panel recommended by tech line on previous visit. After replacement machine will complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Austin, TX 78717
David S
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDT920SADM2
"Arrived on site for dishwasher not draining, I inspected the unit and work area. I found the filter missing. I gained access to the drain pump, I found the pump clogged with some debris. I cleared the debris and the unit drained properly. I am ordering a replacement filter W10872845 to complete the repair, to prevent the pump from clogging again; ordrng 1 W10872845 (filter)"
Near Waco, TX 76708
Jonathan M
Job Details:
06/09/2020
DRYER AMANA NED4655EW1
"Arrived on site for a dryer that wasn’t drying clothes. Inspected unit and work area. Please do unit in a normal high heat dry cycle and unit heated and tumbled and counting down. Customer advised that the unit was taking longer than usual to ventilate and dry the clothes. Advised this issue was a ventilation issue. Looked behind the unit and found the vent hose looped up word and out and customer advised that the vent went up through the second floor roof. I advise the customer if airflow can’t make it outside, it creates a sauna like situation in the dryer. Spoke to MS and she advised me to go ahead and shorten the vent hose. Had to remove a door in the Landry room closet to pull out the dryer. Had customer sign a damage waiver due to the middle screws on the door frame and on the door of the hinge being stripped and unable to be removed. Customer removed hinge from door. Cut down vent hose and advised customer of further problems persist, the issue would be w
Near Lago Vista, TX 78645
Lou
Job Details:
06/09/2020
MICROWAVE GE JVM3160RF3SS
"Arrived on site to inspect microwave door handle broken. Upon further inspection, I found the bottom portion of the unit door handle broken from the mount. I found the screw still attached to the handle. I removed the door and removed the outer trim and found that the handle had separated completely from the doors front panel and could not be repaired without ordering the door. I am ordering the door and CNOTE-AUTHORIZATION. Office to schedule return service. Unit door reassembled and put back on the unit. ; ordrng 1 CNOTE (AUTHORIZATION) and 1 WB56X32785 (DOOR)"
Near Leander, TX 78641
David Z
Job Details:
06/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site to diagnose refrigerator Evap building frost and ice again. Performs diagnostic and to called tech line. Spoke to Austin, and also did video chat, SR7728014994. Austin advised me to perform the steps in service pointer W11092686e, which will basically replace and close off air leaks going to the Evap. We have already done the electronics and harness. Ordering another harness as well as the Evap cover, securing items, and a drain pan to follow out service bulletin. .; ordrng 1 212643 (sealer-gum) and 1 2185788 (clamp) and 1 67006425 (screw) and 1 W10836964 (pan-drip) and 1 W11033168 (harns-wire) and 1 W11211387 (cover-evap) and 1 WPW10339879 (tie-wire)"
Near Copperas Cove, TX 76522
Al
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived to inspect dishwasher not filling properly.Found a valve (6/4) error.Advised customer and attempted to turn off water to dishwasher and shut off valve underneath the sink was stripped, not allowing the unit water to be turned off.Both the customer and I looked and couldn’t find the shut off to the house.Customer called public works to get information on the location of the turn off valve.No repair done due to water shut off issues.Customer will call to reschedule repair.; O-emld tckt"
Near Andice, TX 78628
David S
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00
"Arrived on site for ice maker not working. I inspected the unit and work area. I tested the ice maker fan, it came on. I tested the ice maker motor and it failed to find home position I removed the failed ice maker and replaced with a new. Unit cycled and filled with ice. Job complete. No water leaks detected.
Near Austin, TX 78738
Brandon
Job Details:
06/09/2020
WASHER WHIRLPOOL WFW8620HC1
"Arrived on site for customer complaint of leak, found leak coming from drawer, I replaced drawer, unit tested good."
Near Austin, TX 78737
Luis
Job Details:
06/09/2020
ICE MACHINE KITCHENAID KUIA15NRHS11
"Arrived on site for no ice. Found corroded harness to pumps,replaced harness assembly,reassembled unit,ran diagnostics all test passed.
Near Leander, TX 78641
David Z
Job Details:
06/09/2020
OVEN WHIRLPOOL KEBS207SSS04
"Arrived on site to diagnose oven they was throwing an F2E0 code for disconnected keypad. Performed diagnostics in unit. Checked ribbon cable on display control going to touchpad. Error would go on and off wiggling that cable. Tried reversing cable and retested, but error still persists. The issue is in the socket on the touch panel.
Near Kyle, TX 78640
Robert
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on job for complaints of water on floor. Found the valve leaks. Replaced valve and tested. No additional leaks detected.
Near Austin, TX 78750
Wesley
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ
Arrived onsite and found fridge power cycling randomly. Replaced control and UI. All checks good.
Near Salado, TX 76571
Cliff
Job Details:
06/09/2020
RANGE WHIRLPOOL WFE320M0JS0
Arrived on site to diagnose a range with a storage compartment not sitting properly below oven. Customer had already reposition drawer to proper alignment. Tested unit and found no other failures and no repairs needed at this time.
Near Georgetown, TX 78628
David Z
Job Details:
06/09/2020
WASHER MAYTAG MHW6630HC0
"Arrived on site to diagnose a washer that was leaking. Performed diagnostics on unit. Customer also explained they had been washing a medium sized blanket in the bulky items cycle, and water had leaked from the back of the unit. Removed the upper vent hose and found water in it, and water trail down the back panel. Installed vent coupling to reduce splashing. Unit doesn’t leak in other cycles, and likely just had too much water for the items in the load. All is now working as designed. Call complete."
Near Austin, TX 78729
Wesley
Job Details:
06/09/2020
DISHWASHER MAYTAG MDB7979SHZ0
"Arrived onsite and found unit operating with failed adjusters, ordering adjusters to repair and returning with tracks. ; ordrng 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster)"
Near Waco, TX 76708
Jonathan M
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00
Arrived on site for refrigerator that would not cool. Inspected unit and work area. No repairs needed at this time. Call complete.
Near Georgetown, TX 78626
Jonathan S
Job Details:
06/09/2020
DRYER WHIRLPOOL WED4800XQ0
"Arrived on site for dryer not heating after heating element was replaced. Performed diagnostics mode and tested voltage to unit and found 240 volts. Gained access to timer and found 240 volts of timer from red to back and should be at 0. Found failed timer. . Removed timer and installed new. Tested unit and found all tested good.
Near New Braunfels, TX 78130
Richard
Job Details:
06/09/2020
WASHER MAYTAG MVWB865GW0
Arrived onsite for the washer leaking. Ran diagnostics and found no leaks during testing. Leak could be coming from the drain in the home. Just advised customer to monitor. Complete.
Near New Braunfels, TX 78130
Richard
Job Details:
06/09/2020
WASHER MAYTAG MVWB865GW0
Arrived onsite for the washer leaking. Ran diagnostics and found no leaks during testing. Leak could be coming from the drain in the home. Just advised customer to monitor. Complete.
Near Salado, TX 76571
Cliff
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL JDB9800CWP2
Arrived on site to replace control and vent assembly for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Buda, TX 78610
Jacob
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for unit not filling up with water inside the unit. Found that door latch was not closing correctly. Replaced door latch. No leaks at this time. Job complete
Near Buda, TX 78610
Leonardo
Job Details:
06/09/2020
DISHWASHER KITCHENAID KDTM354DSS5
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor W10805015. Office to reschedule. ; ordrng 1 W10805015 (PUMP AND MOTOR )
Near Killeen, TX 76543
Al
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDF130PAHB1
"Arrived to inspect dishwasher not closing properly.Found the left side rubber friction sleeve broke off, causing the door issues.Ordering the friction sleeve.Needs more work.; ordrng 1 WP8268961 (FRICTION SLEEVE)"
Near Leander, TX 78641
David Z
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM
"Arrived on site to diagnose refrigerator with half the led out in the RC ceiling light. Performed diagnostic and found bad led / control board. Replaced light control and retested. All lights are now working as designed. Call complete."
Near Wimberley, TX 78676
Robert
Job Details:
06/09/2020
DISHWASHER KITCHENAID KDTE704DSS1
Arrived on job to install new vent. After replacement test operation. Dishwasher working properly. No leaks detected at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details:
06/09/2020
COOKTOP KITCHENAID KCGS556ESS02
Arrived on site for for cooktop not igniting. Inspected unit and work area. Found spark igniter not sparking. Disassembled unit and found spark harness grounded to frame (see SD-quick pic). Will need to order harness and will return with module. ; ordrng 1 W10868537 (SWITCH HARNESS )
Near Jarrell, TX 76537
Cliff
Job Details:
06/09/2020
WASHER MAYTAG MVWX600XW0
Near Kempner, TX 76539
Al
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00
Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and plugged the unit back in and found the start device was defective.Removed and replaced it.Told customer to place a bottle of water in the freezer compartment and wait 24/48 hours for unit to reach optimal temperatures.All water lines were dry at the end of service.Job complete
Near Austin, TX 78745
Kevin
Job Details:
06/09/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM
"Arrived on site and replaced control board kit recommended by tech line on previous visit. New kit had no effect, reinstalled old kit and spoke with tech line again and they said after checking voltage at the control board there is a short somewhere in the DC circuit causing the control board not to read that the doors are closed.
Near Austin, TX 78737
Leonardo
Job Details:
06/09/2020
MICROWAVE WHIRLPOOL WOC54EC0AS00
Arrived on site to found wrong board ordered. Ordering new board W11259785.; ordrng 1 WPW10486188 (CONTROL BOARD )
Near Round Rock, TX 78664
Wesley
Job Details:
06/09/2020
DISHWASHER WHIRLPOOL WDT710PAYM4
"Arrived onsite and found back stops for upper rack needed. Also dispenser is broken. Ordering dispenser, and stops. . ; ordrng 1 WPW10195175 (dispenser) and 2 WPW10195622 (stop)s"
Near Georgetown, TX 78628
Jonathan S
Job Details:
06/09/2020
WASHER WHIRLPOOL WTW4950XW0
"Arrived on site to install previous diagnosed parts. Removed failed valve and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible leaks. All tested good, no water leaks detected. ; ordrng 1 SEENOTE
Near Austin, TX 78704
Jacob
Job Details:
06/09/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived onsite for unit not filling with water. Tested unit. Found that latch to unit was not engaging to allow water to fill unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Richard
Job Details:
06/09/2020
DRYER WHIRLPOOL WED5000DW2
Arrived onsite for the dryer door seal torn. Replaced door seal and added adhesive. Dryer tested good complete.