Arrived onsite for unit not making ice. On arrival unit has full bucket of ice. Found unit not dispensing ice. Found auger motor seized not turning. Needs Auger motor replaced . Set to return Tues the 20th.; ordrng 1 W11671282 (Auger motor)

"Arrived onsite for unit having failed compressor. Inspected and confirmed compressor failure and found leak at manufacture drier. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Customer will give 24-48 hrs to stabilize. Job complete. Used w11580057, wpw10143759 and w11506635."

"Arrived on site to diagnose washer that is not fully spinning out clothes sometimes. Larger loads seem to be affected. Customer can get it to finish with drain and spin. I checked a couple of cycles and found the spin was set to off (known issue with these UIs), and advised to double check before hitting start. Outside of that, I found no error codes or anything indicating a reason to not spin out other than overload / off balance. Advised on proper loading. Could not duplicate failure. Unit ran fine with no excessive vibrations on high speed spin. No repairs made."

"Arrived on site to diagnose freezer making noise at random when running. Customer showed me a video of the noise which sounded like ice on fan blades. I removed the cover and found no ice near the fans and all noises normal. I also found the unit didn't have but a couple of items in it, which can also cause the unit to be constantly running. Advised to try and capture video and check if the noise dissipates / get louder when the door is open. Customer will follow up if noise returns or gets louder once the unit is loaded. Could not duplicate at this time, no parts used. Call completed."

"Arrived on site to follow up on microwave that was not powering on. On arrival I replaced both interlocks due to 2 bad switches. Once new interlocks were in, found the board was sending 120, but there was an issue with the neutral. I replaced the filter board / filter board fuse and control. Retested and found unit now powers on and heats as designed. Root cause of failure was a failed upper interlock switch, which back fed and took the other parts out. Parts used - W11551558, W11551761, W11707984, W11342846, Wpw10531156."

"Arrived on site to diagnose noisy washer. On arrival customer informed me that the unit was banging pretty hard on a recent load of sheets /mattress pad. I tested the unit and found all mechanical components and suspension good. I checked the level and found the level was quite a bit off. I leveled the unit and ran a high speed spin and could not duplicate any failures. Advised the pad likely absorbed a ton of water, which will cause it to go off balance compared to sheets and to balance accordingly. Also found a bolt matching the motor bolts under the unit, but found no missing bolts on the unit. Unit now working as designed and balance. No parts used."

"Arrived on site to test unit for no incoming water, tested unit found cold water valve left shut and customer was not aware of the position it needs to be, opened valve and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

Arrived on site for refrigerator making a gurgling noise randomly. On arrival found noise was coming from dampener. Replaced dampener wpw10594329 and found noise removed. Call complete

Arrived on site for washer not completing cycles are spinning out all the way. Upon arrival confirm failure and found a hub Drive in gearcase completely stripped from one another and not making proper connection. I replace a gearcase w11454734 and hub drive w10528947 then reassembled and tested unit and found washer working as designed with no leaks. Call complete.; ordrng 1 w10528947 (Hub drive (truck stock))

Arrived on-site for cooktop knob issue. On inspection the knob stem was cracked and the knob was falling off. Installed a new knob onto.the we unit and now it is operating as designed. W11317537

"Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. I ran the unit through diagnostics and found an F0 E3 (overload) and F7 E5 (shifter fault) error codes. I attempted to run the unit into a diagnostic cycle and found the unit would not allow me to. I attempted to run a normal wash cycle and found the shifter, seemingly dragging and unable to move the cam. I gained access underneath and found the cam, partially melted, causing the issue. I went ahead and replace the cam and the shifter, and found no rubbing on the cam with the shifter in place when pulling it from side to side. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete. W11481722 and W11550891."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Customer advise of the unit start cooling all of a sudden and has been making a buzzing and clicking noise. I heard the compressor try to turn on and found it locked up, causing the overload to kick off. I found the compressor extremely hot to touch ordering sealed system parts and the office will need to contact the customer about a reschedule date due to limited parts availability. The unit is outside of an RV and will need the first call of the day for two hours. No parts were installed. ; ordrng 1 W11370574 (Compressor) and 2 W11504419 (Suction line to compressor coupler)s and 1 Lokring (Lokring) and 2 W11504448 (Dryer to cap tube coupler)s and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for a refrigerator that has shelves that dont work right. Inspected unit and work area. The customer advised drawers slide in and out, but that when they put enough weight in it, the drawers fall off track. The customer advised that whirlpool had sent them several drawers and shelves, but that she was unable to get the shelves together. I check the drawers. The customer was talking about and found that the drawers could not be removed from the shelves. I attempted to use the new drawers and shelves to replace the existing ones and found that the drawer would not fit in the shelf due to the rollers on the drawers hitting the shelf rollers. I tried several different ways of trying to get the shelves and drawers connected, but was unable to do so. I called Whirlpool Techline and spoke to Andrew SR# 7739627906. He had me send him videos of the shelves trying to go in and out with detailed video on why they would not come apart or fit together. After reviewing the videos, he advised that it did look like the parts were incompatible and because Whirlpool sent the customer the parts, we would need to contact the trade care team for parts review. I called the trade care team and spoke to Tanisha SR# 7739716010. She advised that based off all the information, the parts would be researched, and that whirlpool would be in contact with me within the next 24 to 48 hours to follow up. I spoke to CS and was advised to order the existing parts called for one the refrigerator so the office can try to troubleshoot the issue prior to rescheduling. ; ordrng 2 W11243759 (Shelf)s and 2 W11696630 (Meat drawer)s and 2 WPW10396909 (Drawer front)s"

"On arrival verified complaint of tripping breaker when running bake and stove at the same time as well as fan motor rattling. verified voltage and polarity. Checked fan and all screws and nuts are tight. Fan still rattles recommend fan motor. Next checked tripping breaker. Unit is on a 40 amp breaker. Ran all elements and bake cycle and unit did not trip but maxed out at 51 amps. Ran each element individually and found LR ( melt)on high 5.5 amps, warm zone 900 milli amps, RR (melt) 5.2 Amps, LF (Dual) high 13.4 Amps, RF (Dual) 13.9 Amps. They are rated at 5amps on melt elements and both duals are for 12-12.5 so they are a bit high. These amp draws surpassed the breaker and didnt trip. Recommend replacing breaker and upgrading to a 50 amp breaker per manual. Also will need to return and replace elements and bake off moisture as well as replace fan motor. Reschedule for 8/22; O-emld tckt"

"Arrived on site to test unit for tripping breaker, tested unit found when disconnecting oven igniter the oven does not trip, replaced igniter and tested oven preheated and tripped, inspected wiring harness and found insulation retaining wire touch light socket and shorting it out, removed wire and tested, unit is now running as designed but light bulb needs to be replaced by customer, at this time no leaks detected job complete installed W11590294"

"Arrived on site to diagnose dishwasher that was not draining. Arrived at address on file, customer there said unit is in his rental house. Drove to rental house address and resident said nothing wrong with dishwasher and I have the wrong address. Reached out to homeowner who said unit should also be under warranty as this is a new build. Advised office, nothing we can do since no work performed. Call completed."

"Arrived on site for dishwasher not working, leaking. Found F8E4, f9e2. Removed drain pan and cleared water. Ran diagnostics and all components are functional. No leaks. Removed door. Ran in normal mode, found leveling legs were not level. Leveled machine. Cleaned gasket. Advised customer of findings. Call complete. 162.36 Auth code: 3EEV9C"

"Arrived onsite for previous diagnosis parts. Installed the new control board and went to calibrate it and it would not go into calibration cycle. Called WP tech line and we realized the unit was shutdown in the middle of a cycle and there was water still in the unit. Drain the water and the unit was in flood stage. Pulled the pump and found a 12/2 wire in the pump. Now it is draining and I can get the unit in calibration cycle, it completed and then ran diagnostic cycle. The unit is operating as design and no water leaks detected during service W11627413"

"Arrived on site for led issues. Replaced defective fresh food led module,led working as designed. Used w11470191"

"F8E4, f9e2, fae2.. Arrived on site for dishwasher showing f8e4. Found drain pan full of water. Ran diagnostics and found no leaks. Checked door. Removed from wall and check tub sides. No leaks when running on normal. Advised customer of soap usage. Working as designed. Call complete. No parts."

"Arrived on site for no cool. Compressor attempting to power on but shuts off,removed cover installed a new starter compressor powered on making odd noise,powered unit off,let unit sit for a couple minutes,powered unit on same issue compressor not powering on diagnosed a defective compressor. Ordering a new compressor,sealed system covered by manufacture ; ordrng 1 WPW10466675 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve), used 1 8201786 (Start device) from stock"

Arrived on site for dishwasher not starting. Found no power to dishwasher. Found dishwasher was on same plug as disposal. Switch to dishwasher plug not controlled by switch. Dishwasher starts. Ran and completed diagnostics. Call complete.no parts.

"Arrived onsite for a dishwasher that when a cycle is started the lights on the console flash and it just shuts down. I checked the machine for stored error codes and found none. I ran a diagnostics cycle and the machine completed the cycle and worked as designed. I started a normal cycle and as soon as the drain pump tried to start the control started flashing, beeping, and rebooting. I tested the vent wax motor and the drain pump finding the resistance in specs. I disconnected the vent fan and started a normal cycle finding the machine working as designed. I replaced the vent assembly and tested again in a normal cycle and the cycle started properly and was working as designed. No water leaks were present at the time of service. Call complete."

"Arrived on site for oven tripping breaker. 250v, 125 each side to ground and common. G-c=0. No shorts. Confirmed breaker trips. Elements pulling 12 and 14 amps before tripping, replaced bake and broil element, control board. Tested and still tripping breaker. Bad breaker . Ea5on 30mamp with GFCI. Call complete."

WDP540HAMZ0 RG: Arrived onsite for a dishwasher notdispensing soap per client. Further inspection found error codes F7 E1 . Ran a diagnostic found the motor would stop after a couple of runs . Then we removed motor found a split in the rotor. Replaced part# W11613479 motor ran a diagnostic and a customer cycle product works as its designed no leaks.

"Arrived on site to inspect dryer with excessive lint. Upon further inspection, the customer showed me the lint that had blown out of the vent outside and I found some small clumps of lint on the ground. Went back inside to inspect/test the unit and using my vent test kit, I tested the airflow to the unit and the first test passed. Customer mentioned that their clothing sometimes comes out with an odd smell. I found the washer packed with clothing and made recommendations for use/care when using the washer. I inspected the vent tube, at the back of the unit, and it is in good shape with no holes or breaks and is not crushed. The vent tube is clamped good to the unit and the vent going outside. The vent going outside has one 90 degree elbow and a goes directly out at the wall to the right of the unit. I advised the customer that due to the humidity and moisture build up in the vent going outside will cause the lint to stick and collect over time. I recommended regular cleaning of the vent and lint screen and yearly maintenance on the unit itself. Unit is operating as designed and no lint observed within the unit. Job completed. No parts installed."

"Arrive on site to inspect dryer display not working. Upon further inspection found the digital display was not working. I replaced the console and retested the unit, and the unit is operating a as designed. W11378949"

"Arrived on site to inspect washer not locking and staring a cycle. Upon further inspection, placed unit into diagnostics and ran automatic test. Test failed to run. I attempted a cycle in consumer mode and unit would not start cycle or lock lid on drain and spin. I am ordering the control W11626074. No water leaks observed during service. Office to schedule return service. ; ordrng 1 W11626074 (Control)"

Arrive on site to inspect cooktop LF burner igniting properly. Upon further inspection found that the LF burner cap was slightly un aligned with burner. I made sure all burner caps were in the right position and tested the unit. All burners are operating as designed and could not recreate the customers issue with the left front burner after the adjustment. I advised the customer to always check that the burner caps are installed correctly after the cleaners have cleaned the unit to prevent the issue in the future. No parts installed. No gas leaks observed during service.

Arrived on site to inspect refrigerator freezer shelf not sliding out. Upon further inspection found that the shaft had fallen out of place due to worn gear. I reattached the shaft but the gears will need to be replaced since it will likely fall out again. I am ordering left and right gears WPW10474716 WPW10474715 and left and right brackets W10348259 W10348260 no water leaks observed during service. Office to reschedule return service. ; ordrng 1 WPW10474716 (Gear) and 1 WPW10474715 (Gear) and 1 W10348259 (Bracket L) and 1 W10348260 (Bracket R)

"Arrived on site to inspect range tripping breaker. Upon further inspection customer advised that unit was tripping while using bake or broil but would not trip while just using the cooktop. Before installing the new elements, I checked to make sure they were not shorted with the outer casing. Both elements tested good. I installed the elements and also control. I removed the ground from the terminal block and ran the 30 min burn off cycle at 400. I reattached the ground and instructed the customer to continue burning off the element for 1.5 hours and monitoring it. W11696067 W10856603 W11182108"

Arrived on site to test unit for display symbol displaying when doors opened. Found display was open door indicator and normal part of operation. Noticed temps in both compartments warmer than normal. Found compressor not fully engaging and only pulling .3amps. Replaced run cap(WPW10350564) and start device( WPW10197428 )from truck stock and got compressor to engage properly. Replaced UI board(W11636543) and control(W11224256) for flickering lights. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no ice production. Found ice maker not responding. Replaced faulty ice maker(W11700250), unit is now working as designed. Job complete."

Arrived onsite for wash motor needing replacement. Replaced motor assembly. Tested and unit is now functioning properly. Customer has anchor screws to secure unit. Job complete. Used w11613479

Arrived on site to test unit for LF burner kit getting hot. Found infinite switch would engage element at different temps. Replaced faulty switch(WPW10434452). Unit is now working as designed. Job complete.

"Arrived on site to test unit for not spraying. Upon arrival customer stated during a cycle he cannot hear the wash arms moving and spraying as before. Entered diagnostics and started a cycle, unit filled but wash motor did not engage. Replaced wash motor assembly (W11684544) and tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for losing power intermittently. Upon arrival customer stated unit will work fine but randomly the console will shut off and reboot. Also never keeps the correct time. Unit is stuck in a power cycle due to software corruption. Replaced console (W11297728) and assisted customer in connecting the unit to wifi. Unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival inspected drum and found it bent out of shape worse than the customers. Part will need to be ordered again. No parts installed, office to reschedule.; ordrng 1 W10626460 (Drum assembly)"

Arrived on site to install previously ordered part. Replaced harness W11643701. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect unit for not heating. Upon arrival found control unresponsive, found no voltage getting to unit. Reset breaker tested unit found unit not heating. Found unit still not heating. Found cutoff and thermal fuse failed, replaced thermal fuse and cutoff. Tested unit, unit is running as intended. Job complete. USED W10909685 280148"

"Arrived on site to inspect unit for error codes. Upon closer inspection error code f8e4, f9e2. Found water on float switch pan. Removed water cleaned tray, cleared error codes. Ran diagnostic cycle on unit after clearing codes. Found float switch failed, replaced switch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11545764"

"MDPS6124RZ0 Arrived on site for unit not turning on. Upon arrival, found control panel not responding. Proceeded to check control for power and receiving 120V. Tried unplugging sub PCB connector and plugging back in but no response. Ordering W11729617 panel UI and W11731012 panel. No water leaks present at this time. Office to reschedule ; ordrng 1 W11731012 (Panel) and 1 W11729617 (Panel UI)"

"Arrived on site for washer needing rebuild. On arrival reconfirmed issue and installed clutch w10754448, slider w10734521, basket w10811960, tub w11219115, filter wpw10215093, screw w10752187, rotor w10915701, stator screws w11027980(6x), stator w10915700, filter screw wp8533928, spanner w1090670, agitator w11550891. Found gearcase sent for repairs was the incorrect model and will need to reorder w11393685 gearcase. Also found ui console corroded and not fully responsive and randomly shutting off and rebooting during diagnostics. Will also need to order W11135391 ui. Will need all previous parts sent as well that havent been installed so unit cant be throughly tested for any further failures. Office to reschedule once additional autho is received for further repairs. ; ordrng 1 w11393685 (Gearcase) and 1 W11135391 (Ui)"

"Arrived on site for Lights Not Working - SP W11460554M - Special Project S191AQ. Upon arrival,inspected unit and found all LEDs per service pointer are good and operating. Found rc upper light assembly has failed and is not part of the service pointer. Customer will call his 3 rd party warranty and have them reschedule. Job complete"

"Arrived on site to inspect dryer not powering on. Upon further inspection, I found that the unit was powering on however the motor was very noisy. I proceeded to gain access to the motor and found that the rubber mounts on the motor had broke free allowing the motor to run freely from the base (photo). I am ordering the motor 279827 and blower wheel WP694089 office to schedule return service.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor)"

"Arrived on site to inspect noisy dryer. Upon further inspection, found that the motor was very noisy. I proceeded to gain access to the motor and found that the rubber mounts on the motor had broke free allowing the motor to run freely from the base. I replaced the motor, and retested the unit. The unit is now operating as designed. 279827"

"Arrived to inspect refrigerator frosting up in freezer compartment. Upon further inspection, I found that the gasket was not making proper contact on the inner side leaving a gap extending about 12 inches long. I formed and shaped the gasket by heating and made a slight adjustment to the top hinge of the fc door allowing the gasket to make a good seal now. No part used and no water leaks observed during service."

Arrived on site to diagnose dishwasher not running. Customer said power seems to blink on and off. Tested unit and could not get display to stay one due to a short in the control. Replaced control and retested. Verified proper operation in draining and progressing a wash cycle. Parts used - W11087226.

"Arrived on site to diagnose dryer that keeps stopping every few minutes. On arrival tested unit and found it did stay running. Issue could be a short or failure / overheating timer. I replaced the timer to resolve. I also checked the power cable and found the power cable super loose in the outlet, which could also cause issues. Advised to replace power cable. Unit working as designed at this time. Repair completed. Parts used - WPW10185992."

"Arrived on site to diagnose refrigerator not making ice. Tested unit and found icemaker will cycle, and had water, but is not freezing. I tested the icebox fan and found no air coming from it. Opened the freezer door and heard a faint hum, like motor has seized. Ordering icebox fan / controls to resolve. Return visit set for 8/20.; ordrng 1 W11407678 (Icebox Fan) and 1 W11330486 (Side UI) and 1 W11533213 (Dispenser UI)"

"Arrived on site to diagnose refrigerator with possible dead fan and ice in freezer. I examined unit and found evap completely encased in frost due to not defrosting. Checked heater and found unit entered forced defrost on command. I checked the defrost thermistor and found it was clipped onto the heat shrink on the copper / steel line. I removed the clip and zip tied the thermistor to the evap suction line. Advised on proper defrost procedure. All fans are working fine at time of service, and I couldn't find any other failures with the defrost system. No parts needed. Repair completed."

Arrived onsite and replaced damaged front panel. Call complete. INSTALLED W11325579 PANEL.

"Arrived on site to test unit for stuck in constant spin. Spoke to customer and customer stated unit was still stuck in a low speed spin. Contacted techline to document, per techline no further repair is recommended. All avenues have been exhausted. Advised to customer that the last thing she can try is to connect the unit to wifi, if that still doesnt fix the issue advised to call AIG and inform them of the issue. No parts installed, job complete."

"Arrived on site for making noise. Upon arrival, unit is operating with no odd noise. Customer states that in was just for a brief period and did not return. Ran diagnostics to for all fans and motors. All components are operating correctly. Did not observe ice build up on evaporator. Cannot duplicate the issue at this time. It is recommended that if issue comes back to record video of sound and the area of unit where it is most likely coming from. Job complete"

Arrived on site to inspect microwave with display malfunction and losing display. Upon further inspection customer advised that microwave would reset itself intermittently and would not allow display clock. I replaced the control and unit is operating as designed. W11552018

"Arrived on site to inspect unit for error code f9e1 for not draining. Upon closer inspection found knockout on disposal was still present removed knockout for dishwasher drain, tested unit, unit is running as intended. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for loud rattling and condensation in unit. Upon closer inspection found be.y slipping on idler pulley and rollers seized replaced rollers and idler and belt from repair kit, tested unit, unit is no longer squeaking. Job complete. USED 4392067"

"Arrived on site for a dryer that is intermittently, not drying clothes. Inspected unit and work area. The customer advised that the unit will dry normal clothes just fine, but when they are running towels, sheets, or comforters, certain items will dry, but other items are still left damp. They advise that sometimes theyre having to run the unit multiple times in order to dry all of the clothes. I asked the customer what kind of settings they typically use on the dryer and they advise that they typically use the normal regular or heavy duty normal for drying. I did explain to the customer that mixed loads, light loads, and bulky loads, and sometimes cause this issue due to the unit running off of the moisture sensor bar. I advised that the moisture sensor will need to pick up on wet clothing in order for the dryer to continue running. I told her that when anything dry starts to rub up against the moisture sensor, it can prematurely, shut the unit down, thinking that the clothes are dry. I advise the whirlpool recommends using a timed dry cycle on those types of loads to ensure all clothes are fully dry. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed and ordered parts. Per,previous techs diagnosis, I removed and replaced the compressor, access valve and uv dye drier. I evacuated the system upon arrival and cleared the system with nitrogen. Removed and replaced the mentioned parts then vacuumed the system down to -30/0 psi. Installed 53g of R600 refrigerant and allowed system to equalize. Checked welds for any leaks and found none. Tested the unit and it is operating as designed. I recommended the customer allow the unit to cool for 24 hours before placing items back inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11557425"

"Arrived on site to inspect microwave not venting properly. Upon further inspection, I tested the unit fan and found a lot of air being blown out at the top front vent area. When I attempted to remove the unit from the wall, I found the damper frame was wedged in the vent cover above the unit. I removed the vent cover and found the damper door badly damaged and not opening properly to allow the air to fully vent. Also found the damper door hitting the vent cover preventing it from being able to open fully. I advised the customer of my findings. I removed and replaced the damper and adjusted the vent cover and retested. Unit is operating as designed. Job completed. W10843943"

"Arrived on site for moisture building on top of middle drawer gasket. On bottom of refrigerator door gaskets, no moisture inside. Gaskets look good. Ordering foam strips to go under gasket. Ordering new gasket. Office will call to schedule; ordrng 1 W10622446 (Gasket) and 2 Foamstrips"

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the unit does cool, but it doesnt seem to cool as well as it used to. He advised that the icemaker does not work and that they have a torn gasket on the refrigerator. I did confirm the torn gasket and took temperatures of the refrigerator and freezer sections. I found the unit at 41?F in the refrigerator and 4? temperature in the freezer section. I found this at temperatures of the unit were at 5?F in the freezer section and 37?F in the refrigerator section. I found no evidence of a defrost issue within the unit and checked underneath the unit. I did find lint buildup on the condenser, but it did not seem sick enough to cause an air flow issue underneath. I called Whirlpool Techline and spoke to Austin SR# 7739706767. He advised that based on my temperatures, the unit would be running and operating as designed. He did state that the customer being at 5?F in the freezer may cause intermittent issues with consistent temperatures in the refrigerator section but advised that with the temperatures being within 5? of the preset temperatures and continuing to drop, there would be no issue with the cooling aspect of this unit. I checked the icemaker and found that the icemaker bell arm would not lift up or close, indicating a failed issue within the icemaker. Ordering both the icemaker and the door gasket and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11396037 (Door gasket) and 1 WPW10190981 (Ice maker)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found no water in the bottom of the tub. Placed the unit in diagnostics showing error codes F9E1 & F9E2-drain pump failures and also found the control panel fascia peeling off. I cleared the codes and continued with testing and found the motor intermittently operating but unit drained. I advised the customer of my findings and explained operations. I am ordering the control panel and UI and will return with all prescreened parts. Scheduled return service for 08/21/24. Returning tech to replace the sump assembly, control panel and UI. No water leaks observed during service and no parts installed.; ordrng 1 W11460908 (Control panel) and 1 W11460962 (UI)"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I gained access to the back and removed the lower harness pressure hose from the upper harness pressure hose. I gained access to the control and blew through the pressure hose on the upper furnace. I found it clear. I blew through the pressure hose on the lower harness, and found that I could not blow through the hose. I gained access to the lower harness pressure hose, and found that as it came through the washer top, the pressure hose turns to the left to go down to the tub. Where that turn is underneath the top, I found the pressure hose had collapsed on itself. I tried to straighten out the pressure hose, but found the tube cracked. I am re-ordering the lower harness and rescheduled the customer to 8/16. No parts were installed.; ordrng 1 W11417071 (Lower harness)"

On arrival verified complaint of not completing cycle. Ran diag and found no error code. Ran component activation and found cold valve is getting voltage but not opening. All other components are activating correctly Replaced housing for valve replacement. Ran test again and unit is now working correctly job complete installed w11127357

"Arrived on site to install element clips and front left element. Replaced all damaged clips and the FL element. Clocked front elements to proper positions and verified they are centered. All burners working as designed. Parts used - W11517959, Wpw10225448 x4."

"GARF30FDGB01 RG Arrived on site for a fridge with a cooling issues. Upon arrival discussed with client what issues she was having. Client stated that when last tech arrived he installed part and left only and next day evaporator froze up again. Client also stated door would open sometimes on its own. Further inspection found thermistor and heater were reading correct voltages and amp draw, per service documentation. Found that the front bottom frame was bowing out causing a weak suction on the door causing door not closing correctly. After fixing the door/frame issues, the door is closing as designed. Operational test good, no water connections to unit."

"Arrived on site for unit not making ice, used steamer and cleared ice, installed new fill tube. Removed icemaker. Replaced fill cup. Installed permagum to seal fill tube. Replaced fascia and board for beeping. Verified operation. Call complete. W11677731, W11664671, W11366275, W11394709, 212643"

"Voltage is 248, 124, 124 and zero. Elements are not shorted to ground. Reading 1.1 k on sensor. Set to bake, bake element pulls, 12 amps, broil pulls 13 amps, convection heater pulls 8 amps. Elements on top pulling 4-7 amps. Unit working as designed. Called tech line. Gave sr#7739706978. Refer to customer service. Call complete. No parts."

"WRT549SZDM06 Arrived on site for unit leaking water. Upon arrival, found leak present on the bottom section of the freezer door. Upon closer inspection, saw the gasket was sagging and is not catching on the door track (picture attached). Ordering W11178521 name plate and LW10672966 FC door stainless. Water leak will be minimal. Customer is aware they have to wipe the moisture every now and then. Office to reschedule ; ordrng 1 W11178521 (Name plate) and 1 LW10672966 (FC door stainless)"

"Arrived on site for door not holding and squeaking when opened. Removed from wall. Found no obvious reason but friction pad makes noise and does not hold the door in the middle. Ordering springs, bunching and pads returning with hinges. Reset for mon pm ; ordrng 2 WPW10337934 (Spring)s and 2 WP8268990 (Bushing)s and 2 WP8268961 (Fricti on pad)s"

"Arrived on site for fridge not making ice . Temps checks are normal in all sections fz 1, fresh 37,ice box 8. No frost build up. Got e5 error code . Harvest got hung up ,fill was good . Replaced IM W11658802. Harvest and fill are good . Did power reset . All fans are working . No water leaks detected at time of service . Job complete"

"WRT108FFDM04 Arrived on site for freezer freezing up. Upon arrival, opened FC and found 1 inch sheet upon ice covering bottom section. Defrosted all ice buildup and found evaporator drain line clogged. Unclogged drain line and re tested. Now unit is functioning as designed. No water leaks present at this time. No parts replaced"

"MDB4949SKZ2 Arrived on site to replace pump motor assy. On arrival, unit was in a serviceable position and homeowner stated this will install it back after successful repair (picture attached) Proceeded to replace W11680075 pump & motor. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for cooling issue. Found evaporator incased in ice,ran diagnostics fan not powering on,ran bimetal test reading open,replaced main control for 2nd time,ran diagnostics fan powered on,ran bimetal reading open. Defrosted upper section of evaporator to removed fan assembly,replaced fan assembly for a 2nd time also,due to suction line defrosted unable to run bimetal test,bypassed bimetal at harness connection heater powered on. Used w11334745,w11043763"

"Bldg36 unit 136Arrived on site for ice build up in freezer. Checked door seal good,found large gaps between liner and cabinet,added adhesive to gaps used WP482338; used 1 WP482338 (Adhesive) from stock"

"Arrived on site for no cool. Found sides of cabinet extremely hot to the touch,unit not freezing or cooling,removed cover odd noise from compressor and extremely hot to the touch ordering a new compressor. ; ordrng 1 W11455472 (Compressor) and 1 W11504420 (Coupler) and 1 W11506635 (Access valve) and 1 W11504431 (Coupler) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11506624 (Drier coupler) and 1 Wpw10143759 (Drier) and 1 R600 (R600)"

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

Arrived on site to test unit for not starting. Found bad thermal fuse and heating element. Replaced both element(WP3387747) and thermal fuse(W10909685). Unit now working as designed. Advised customer to have ventilation to exterior cleared of obstruction before using unit to prevent further damage. Job complete.

"Arrived on site to test unit for grinding noise. Found gear as has failed and is making noise. Also found rotor and slider not disengaging properly causing rubbing. Recommend gearcase, slider, clutch and rotor. Reschedule for 08/21. ; ordrng 1 W11260238 (Rotor)"

Arrived on site and replaced both RC doors and FC door. Found RC gaskets have magnets exposed and pulling out. Recommend both RC door gasket replacements. Scheduled for 08/21. ; ordrng 2 W10830046 (RC door gasket)s

On arrival verified complaint of not starting cycle properly. Ran diag and found error code F8E3. Ran component activation and found both valves were turned off at the wall. Turned on water and ran through diag cycle. All components activated correctly and had no abnormal operation or noise. Unit is working as designed. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

On arrival verified complaint of torn gasket. Gaskets ordered are grey. Unit gaskets are black. Ordering 2x gaskets. Only right side is torn. 2nd gasket is just in case it tears before return or something was missed. Resch for 8/21 ordering 2x W10830047 ; ordrng 1 W10830047 (Gasket)

"On arrival verified complaint of unit turning off. Customer states unit did not trip breaker but did require a power cycle to function again. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed if problem persists recommend replacing main control board. job complete installed bake w11182108 and w10856603"

"WDT750SAKZ1 Arrived to inspect wash and drying issues. I found the unit was set to A3 rinse agent dispensing and corrected to A1 to lower the amount of rinse agent that was being dispensed, via the hidden settings menu. The dispenser door was dislodged and required reseating. I found the door was not fully closing due to misalignment and I removed the unit from the counter to correct all legs, which corrected the door closing issue. Testing revealed the heater working after a complete control reset. Operational test good, no leaks observed during service."

Arrived on site for a microwave that wont turn off the over the counter light. Inspected unit and work area. The customer stated that they just moved in and they have not been able to turn off the light over the counter. I plug the unit in and did confirm the customers complaint. I went to adjust the setting and found the lights getting brighter and dimming. I gained access to the lightbulb after disconnecting the unit and found that there was an LED bulb in the microwave. I asked the customer if they had a standard bulb because these unit dont work with LED bulbs. He advised that he had one in another unit. He grabbed the standard 40 W bulb and I installed it into the microwave. I tested the unit and found the unit working and operating as designed turning the light bulb off and on. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site for a range that smells like gas. Inspected unit and work area. The customer advised that the unit normally does not smell like gas but he has had several instances when cooking where the unit smells like ass when its getting close to 325?F. he advised that it happened a few months ago and then it happened the other day when he was cooking. I tested the unit at 350?F and found the glow bar ignite the flame spreader and turn on the gas valve. We ran the unit up to 350?F and I watched it cycle on and off twice. I did smell what seem to be Burt gas but did not find an excessive gas odor. I called Whirlpool Techline and spoke to Austin SR# 7739711131. He advised that because the unit is not smelling of gas when the oven is not in use, the issue would be with trace amounts of gas that arent fully burned upon ignition of the burner flame. He advised that the glow bar will ignite the gas from the back, and it will slowly move forward, but that gas is still being released through the entire burner flame as this happens. He advised that this is not to be concerned about and that, unless if the flame spreader does not ignite or gas was leaking into the oven when the unit was not in use, there would be no issue with the unit. He advised make no repair at this time. Call complete. No parts were installed. No parts were installed."

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer stated that after the previous technician came, he has noticed no difference in the ability of the dishwasher to dry dishes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater coming on at the end of the cycle. I called Whirlpool Techline and spoke to Rob SR# 7739710161. He advised that because the heater did come on at the end of the diagnostic cycle and there were no stored error codes, there would be nothing wrong with the dishwasher itself. He advised that no plastics will dry inside any standard dishwasher on the market right now. He stated that because this has a plastic tub, has plastic racks, and uses plastic spray arms, there would be no way to guarantee any type of full dry inside this dishwasher. He recommended the customer run hot water to the sink prior to washing dishes as well as using rinse aid to help with the drying process. He advised not to make any repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for not cooling properly and frost in FC. Found evap completely frosted over. Engaged defrost element in diagnostics and found defrost element shorted out. Recommend defrost element replacement. Advised customer to thaw unit out 24hrs prior to return visit. Needing 2hrs on return visit and office to reschedule. ; ordrng 1 W11626107 (Defrost heater)

"Arrived on site for poor wash performance . Ran diagnostics got no error codes . Found upper spray arm not turning due to poor wash pressure . Replaced sump and motor W11613570. Ran diagnostics, all checked normal. No water leaks detected at time of service . Job complete."

Arrived on site for water leaking from fridge . Fridge is not hooked up to water source . Found ice build up in floor of freezer . Drain tube is clogged . Cleaned tube out . Steamed evap drip tray . Water is draining properly . No parts installed . Job complete

Arrived on site for oven not heating properly . Ran diagnostics no got 2-1 error . Deleted code . Key pad test passed . Started pre heat . Oven took several tries to light . No issues found with broil. Found rod on igniter pulling away from tube . Replaced igniter WPW10324262. Reran oven . Unit is igniting properly. No gas leaks detected at time of service . Job complete

"Arrived on site for washer, not agitating, but spinning. Ran diagnostics and found actuator arm, broken . replaced actuator,cam ,belt W10913953, W11239857, W10721967. Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site ,replaced thermostat W11573758. Ran diagnostics, no error codes . Unit passed diagnostics test wash . No water leaks detected at time of service . Job complete"

Arrived onsite and replace the damaged reservoir that was diagnosed on the previous visit. There was no water supply line connection for the wall. I explained to the contractor that that was something the installer would supply. Call complete. INSTALLED W11706228 RESERVOIR.

Arrived on site for washer leaking. Found door bellow was torn. Replaced bellow. Verified operation. No leaks. Call complete.

Arrived onsite and used front feet provided by builder to repair broken feet on range. Unit is now operating as designed.

"Arrived onsite for noisy bearing and found leaking gearcase oil. Ordering fearcase to repair, unable to remove washplate. Ordering washplate. No parts used. ; ordrng 1 W10752283 (Washplate)"

"Arrived.on site for washer not working. Found f09, f2e3. Ran diagnostics and found all components working. Reset and tried to recalibrate but unit did not respond. Replaced control. Recalibrated. Verified operation. Call complete."