We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Jarrell, TX 76537
David Z
Job Details: 07/28/2023
"Arrived on site to diagnose dishwasher that was reported to be not running the heating element. Customer let me know the inspector said the heater doesn't seem to be coming on, but they have had steamy dishes after normal cycles. I tested the unit and found no error codes saved. Ran diagnostic and verified some heat from the element. No failure found. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Spicewood, TX 78669
Kevin
Job Details: 07/28/2023
Arrived on site and found both new panels are also dented will need to re-order; ordrng 1 W11491749 (Panel) and 1 Wpw10460919
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Marble Falls, TX 78654
Lou
Job Details: 07/28/2023
"Arrived on site to inspect range not working. Upon further inspection, I found the unit display blank. I pulled the unit out and tested voltage at the outlet and got 0 volts. Checked the breaker at the outside breaker box and found the breaker turned off. Cycled power and retested voltage and got 245V. Plugged unit in and tested and unit is operating as designed. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Gerry C
Job Details: 07/28/2023
WTW5057LW0 GP arrived on site to inspect washer not working. Found unit disconnected in garage. Hooked unit to extension cord and outside water source for testing. Found the following error codes: F9E1 (long drain fault) F2E3 (acu). Cleared the codes and ran diagnostic test and unit failed after the valve tests (no agitate or spin motion). Checked underneath the unit and found the capacitor with a hole in it and leaking fluid. Replaced capacitor with one from truck stock for testing. Reassembled and tested the unit and and received error code F7E1 (tachometer missing or wrong signal). Ordering parts for follow up service. Left unit disconnected.; ordrng 1 W11481722 (Shift actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Round Rock, TX 78665
Vincent
Job Details: 07/28/2023
Arrived on site for range to inspect for gas leaks. I bubbled check all connections and found no gas leaks. Uni is operating as designed. Job completed. I contacted Whirlpool safety and spoke to Laquisha Sr#7736801467
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Matthew
Job Details: 07/28/2023
"Arrived onsite for parts melting. Upon arrival inspected unit. Found rack failed and melted. Called safety team to document. Unit still in warranty, recommend replacing rack. SR#7736909394. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 07/28/2023
"Spoke with customer before arriving on site. customer stated that unit was working and they no longer needed service, call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Spicewood, TX 78669
Kevin
Job Details: 07/28/2023
"Arrived on site and found ice machine is off, Found it is not filling with water, removed water filter and water pressure is now good and filling properly. Also found cutting grid is rusting again, replaced it. Water comes from a well, recommended that homeowner have water inspected, job complete"
We serviced a
WHIRLPOOL COMPACTOR
Model GACP15XXMG4
Near Lampasas, TX 76550
Tyler
Job Details: 07/28/2023
"Arrived on site for compactor not allowing door to stay locked in place and latch to pop out and cause door to get jammed. Upon arrival confirmed failure and inspected container. Found container spot wields breaking free and warping container which led to latch popping off and drawer getting stuck. Will need office to reschedule once Availability of parts is known, W11670733 container, 675379 latch. ; ordrng 1 W11670733 (Container) and 1 675379 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Cedar Park, TX 78613
Kimo
Job Details: 07/28/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new basket, soaker nut,and agitator and tested the unit in quick wash and then in drain and spin and found unit operating and as designed. No leaks"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrey
Job Details: 07/28/2023
"Arrived on site to replace previously diagnosed front right igniter, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Cedar Park, TX 78613
Kimo
Job Details: 07/28/2023
"Arrived onsite for a wash at is making a loud noise when in spin. Upon arrival I found out that the unit was a stacked unit. Upon inspection I found that when the unit reaches high speed spin it will make the noise described by the customer. I suspect the shock as the cause of this, Due to the unit being stacked I am ordered a 2man and having the office reschedule ; ordrng 1 2man (2man)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Luling, TX 78648
Andrey
Job Details: 07/28/2023
"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, removed top of evaporator cover and found shorted molex connector for heater causing defrost issues, fan blade is ceased with ice, will need to replace heater harness assembly, thermistor, control, evaporator motor and UI on return visit, advised customer to unplug unit for 24-48 hours before our next arrival office to reschedule ; ordrng 1 W11518204 (UI) and 1 W11650662 (Heater harness assembly) and 1 W11558182 (Control) and 1 W11559968 (Evaporator motor) and 1 WP2169142 (Fan blade) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kempner, TX 76539
Tyler
Job Details: 07/28/2023
"Arrived on site for ice maker intermittently making ice, over filling ice bucket with water and getting stuck in bucket. Upon arrival confirmed failure. Found ice bridged together indicating I.M. Is over filling. Tried running harvest cycle and found it took 40 minutes for I.M. To complete harvest. Also found inlet valve had power sent to it for over 9 seconds and over filling I.M. I check3d resistance lvls between each end of P2-2 harness to ice maker sporadically jumping between 0.5-70.3 ohms and causing ice maker to stall constantly through harvest. Called techline and spoke with Roy sr#7736965767. Was instructed u it could have possible dc load failure causing issue or unit had a failing hv control. At time of service I could confirmed any dc load failure due to inconsistency. Unit could have possible wiring degradation in liner as well. Will need office to report findings that unit will need a new Hv control, and all other dc load parts as well as new inlet valve. Ordering WPW10226427 power supply control, W11035835 hv control, W11334745 motor, w11529245 ice box motor, wpw10349187 valve, w11029433 harness.; ordrng 1 WPW10226427 (Control) and 1 W11035835 (Control) and 1 W11334745 (Evap Motor) and 1 Needsautho! (Needs autho!)"
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Leander, TX 78641
Paul
Job Details: 07/28/2023
Arrived onsite for a venthood with the blower not working. The customer stated the blower works fine but when you make a selection sometimes it doesnt respond to touch and other times when you make a selection a different selection turns on. The UI control needs to be replaced. Ordering WPW10716813 UI control. Office to RS.; ordrng 1 WPW10716813 (UI control)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Paul
Job Details: 07/28/2023
Arrived onsite for a wall oven with the control panel not working. Ms stated the selections are not recognizing touch sometimes and then it starts working again. The control panel needs to be replaced. Ordering W11600370 control panel. Office to RS.; ordrng 1 W11600370 (PANL-CNTRL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Temple, TX 76502
Jonathan M
Job Details: 07/28/2023
"Arrived on site for a refrigerator that has a Louis Gasket. Inspected unit and work area. Found the upper left-hand corner of the freezer not sealing properly and causing frost inside the freezer. Removed the door and found the left side bracket not shutting all the way, causing the issue. Replaced the bracket and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78633
David Z
Job Details: 07/28/2023
Arrived on site to diagnose oven with F2E1 stuck key error. Swapped out console to resolve error. Tested with new console and found all functions working as designed. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Leander, TX 78641
Paul
Job Details: 07/28/2023
Arrived onsite for a washer making a loud grinding noise. I did a visual check of all the drive parts and found them all good. The customer stated it happens when its in the rinse cycle. I found no stored error codes. I ran the diagnostics cycle and the machine completed the cycle and worked as designed. The customer had a video and it sounds like an extra loud alarm when the clothes are finished. I ran a quick wash cycle with a load of sheets and tested it. I found the washer making the grinding noise when it went into a spin. I found the actuator not traveling far enough to engage the cam correctly and causing a grinding noise. I replace the cam and actuator then ran the quick wash cycle again. The machine went into its second spin cycle and was working as designed sounding normal. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78727
Wesley
Job Details: 07/28/2023
Arrived onsite for loose door and found right hinge spring dislodged. Repaired by installing the hinge spring to its correct position. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78739
Kevin
Job Details: 07/28/2023
Arrived on site and inspected range and found heating element has failed. Customer also has trouble getting front left burner to ignite on cooktop. Will bring back burner head and cap; ordrng 1 W11443594 (Lf burner kit) and 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78724
Joe Z
Job Details: 07/28/2023
Arrived on site to install previously ordered part. Upon arrival contacted techline for assistance. Tech went over specifications for this unit and said the convection fan operates after oven has been preheated for 5 minutes. Allowed unit to preheat. Fn kicked on at 4 minutes and continued to operate as designed for duration of convection bake is being operated. Tech gave SR# 7736963833. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, TX 78617
Joe Z
Job Details: 07/28/2023
"Arrived on site for not cooling. Upon arrival, unit is hot in both boxes. Compressor turns on buzzes, then after a few seconds, pulls too many amps and shuts off. Need to replace compressor. Ordering compressor, access valve, R600 kit, nitrogen, Uv drier, and 2 hr weighed time. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11574734 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76504
Jonathan M
Job Details: 07/28/2023
Add-on site for a washing machine that is making a grinding sound as the unit agitates. Inspected unit and work area. Did confirm the customers complaint and found the cam grinding when it was attempting to agitate. Checked underneath the washer and found that the new gear case installed was faulty and was able to slide the bottom driveshaft up and down. The unit will need a new gear case and cam for repair. Ordering parts and rescheduled the customer to 8/1.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Gerry C
Job Details: 07/28/2023
WDT970SAKZ0 GP arrived on site to inspect odd digits on display. Inspected the unit to verify customer complaints. Removed and replaced the ui and console. Tightened the handle and leveled the unit. Ran diagnostic test and the unit operated as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Leander, TX 78641
Gerry C
Job Details: 07/28/2023
WFE975H0HZ2 GP arrived on site to install previously diagnosed and ordered part. Removed and replaced the front left burner. Assisted the customer in connecting their unit to wifi. Tested the unit and its operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Scott
Job Details: 07/28/2023
Arrived on site for upper rack not spraying . Customer had figure rack had slipped down due to stop had fallen out . Customer fixed themself . No diagnostics no service needed .
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78744
Joe Z
Job Details: 07/28/2023
"Arrived on site for making loud noise. Upon arrival inspected unit. When turning drum by hand can hear grinding at blower wheel area. Disassembled unit and found motor has failed causing damage to blower wheel, blower housing and rear bulk head. Uploaded picture on SD. Ordering blower housing and bulk head and returning with wheel and motor. Office to reschedule ; ordrng 1 WP8577230 (Housing) and 1 W10828905 (Bulk head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78735
Kevin
Job Details: 07/27/2023
"Arrived on site and replaced all parts diagnosed by previous technician for cosmetic rust repair, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for not washing dishes properly, tested unit found all components are working properly, customer stated that dishes are coming out dirty and wet at times, noticed customer does not use rinse aid, advised customer to use it because it improves unit performance also following proper loading procedures per owners manual at this time unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78726
Kimo
Job Details: 07/27/2023
Arrived onsite for a MW that has no power upon installation I found that the 20amp fuse had fail. I replace the it and tested the unit and found that power returned but when testing the unit I found that the turn table would not turn and the control had burn marks at the 4902 relay which is the relay for the turn table. I replace the control and found that the same reason popped on the new control I am ordering an new control and the turn. And having office reschedule ; ordrng 1 W11545876 (CNTRL-ELEC) and 1 W10850446 (CAPACTR-MG) and 1 W11256462 (DIODE) and 1 W11540981 (TRANSFORMR) and 1 W10818686 (MAGNETRON) and 1 W10642989 (MOTOR-TURN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Kimo
Job Details: 07/27/2023
Arrived onsite for a refrigerator that is making a loud noise. Upon inspection I found that the noise was coming from the condenser fan blades making contact with the fan Bracket. I adjusted the breaker so that the fan blades are no longer making constant and the noise is now gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 07/27/2023
"Arrived on site for cooling issue. Found middle to upper section of evaporator incased in ice unit not fully defrosting,defrosted evaporator replaced defrost bimetal with 60? bimetal. ; used 1 Wp2182381 (Bimetal) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 07/27/2023
"Arrived on site for loud noise and no cool in fresh food section. Found damper making loud noise no air flow entering fresh food section,removed cover found middle and upper portion of evaporator incased in ice. Ordering damper,60? bimetal and heater. ; ordrng 1 W11566485 (Heater) and 1 WP2182381 (Bimetal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Georgetown, TX 78633
David Z
Job Details: 07/27/2023
Arrived on site to install fill tube extension to resolve leaking icemaker. Verified no leak on fill. Repair completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Andice, TX 78628
Maurice R
Job Details: 07/27/2023
Arrived onsite for cooktop burner making a popping noise after being on for 15 to 20 minutes. I installed the new burner head and turn the burner on for 20 minutes and the popping noise never happened. Customer will call back if the issue continues. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/27/2023
Arrived on site and replaced previously diagnosed console and control. Tested unit to 350 with no issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Austin, TX 78749
Kevin
Job Details: 07/27/2023
"Arrived on site and inspected range and found several knobs are loose. Customer removes them after every use to prevent a small child from turning on Range. Explained that internal sleeve on the knob will be loose and constantly Removing and reinstalling will weaken knobs. Knobs are not designed to be constantly removed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was bitch front burners not allowing to adjust temps. Found both infinite switches bad and replaced them. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78747
Scott
Job Details: 07/27/2023
Arrived on site for no drain dishwasher . Found drain line clogged due to low loop on hose at disposal side . Replaced both drain hoses . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to replace previously diagnosed console, removed from package and found that it is the wrong color, ordering correct console, office to reschedule ; ordrng 1 W11600370 (Stainless console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Elgin, TX 78621
Wesley
Job Details: 07/27/2023
Arrived onsite for microwave lighting issue. Customer is out of warranty but is going to contact whirlpool customer care to appeal due to registration of microwave being many months before certificate of occupancy.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/27/2023
Arrived onsite for range tripping breaker. On inspection the range would trip the breaker when you plugged the unit in. Gain access to the back of the unit and found that the connection to the DSI board was 1 pin off. I unplugged the DSI board and plugged the unit in and the breaker did not trip. I then plugged the connector in right and the unit still did not trip the breaker. I turn the unit on and heated the oven to 350?. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
"Arrived on site for no cool fridge . Found bottom of fridge dented and bent allowing air to fresh food section and frosting up air Chanel . Tried bending back into position but still leaving an air gap . Called tech line , passing it over for exchange . Sr 7736956207. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
"Arrived on site for no cool fridge . Found fill tube not in fill cup on icemaker ,causing water to leak down and cover return vents with ice . Removed ice and cleared tubes . Readjusted fill to to proper placement in cup. No other leaks or issues found . Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
Arrived on site for no drain dish washer . Found piece of plastic stuck in drain hose blocking check valve . Removed plastic . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details: 07/27/2023
Arrived on site for a refrigerator. That is not making ice again. Inspected unit and work area. Did confirm the customers complaint and found no ice in the ice container. Customer advised they tried to jump the icemaker with the test switch and unplug it and plug it back in with no fix. Went ahead and replaced the icemaker and tested unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Killeen, TX 76549
Tyler
Job Details: 07/27/2023
"Arrived on site fo dishwasher not turning on. Upon arrival found unit had stable power but no errors I. Diagnostics. Ran normal wash cycle and found u it working as designed without leaks or failure, informed customer if issue occurred again to let us know but couldnt confirm complaint on arrival u it working as designed call complete 737-618-5326"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for not cooling, do to previous sealed system s anted entire unit with UV light, found no refrigerant leaks, exposed evaporator and found that the heater connection has popped out causing unit not to defrost freezing evaporator, removed molex connection and installed a butt splice and shrink wrapped the connector, heater is now engaging, advised customer to monitor and if issue persists recommend replacing heater harness assembly, control, thermistor and UI, at this time unit is running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78758
Chase
Job Details: 07/27/2023
WRB322DMBM03 Arrived on site and replaced rusted door. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Joe Z
Job Details: 07/27/2023
"Arrived on site for not cooling in both sections. Upon arrival inspected unit and is hot in both cabinets. Ran diagnostics and during compressor test. Compressor turns on , then shuts off. Found compressor pulls 11 amps. Need to replace compressor. Ordering compressor, access valve, and Uv drier. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW19143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bertram, TX 78605
Maurice R
Job Details: 07/27/2023
"Arrived onsite for washer making a grinding noise. On inspection I heard the noise during diagnostics mode. I checked the pump to make sure there was on obstruction in the way, it was clear. I pulled the gearcase out in found oil on the bottom of seal. Installed the new gearcase, clutch and belt. Retested the unit in diagnostics mode and did not hear the grinding anymore. The units is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Scott
Job Details: 07/27/2023
Arrived on site for dryer not starting . Found door switch latch broken .replaced door switch . Unit is now functioning properly. No other issues found. No lint build up. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waco, TX 76706
Jonathan M
Job Details: 07/27/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the ice container and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
"Arrived on site for microwave p, inspected unit and work area. Customers complaint was the microwave having rumbling noises. I tested the unit and found the turn table ring defective and will need to be replaced. Im ordering the parts and reschedule to return on 08/03/23; ordrng 1 W11252182 (Turn table ring)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78753
Matthew
Job Details: 07/27/2023
Arrived onsite to replace failed upper rack. Replaced rack and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tyler
Job Details: 07/27/2023
"Arrived on site for refrigerator to cool8ng properly in rc side of unit. Upon arrival found temps at 40/9 rc/fc. Unit was in defrost on arrival. Found unit in defrost on arrival. Found Start up amp draw was 1.4amps. Found fc thermostat installed in incorrect spo on evap and had ice built up in wiring of thermistor, replaced fc thermistor and also found diffuser thermistor reading at 36 degrees when unit was still at 40. Rescheduled customer for 08/03/23 to complete repairs. Ordering W11645127 defuser; ordrng 1 W11645127 (Defuser)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 07/27/2023
"Arrived on site and inspected dryer and found belt is broken. After replacing a dryer is working properly, confirmed airflow is good, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for water accumulation in ice bin. Found drain hose was pinched. Advised customer to remove 20ft of hose and run pvc behind unit to allow gravity drain to work at optimal performance. No leaks detected. Job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78738
Luis
Job Details: 07/27/2023
"Arrived on site for no ice and water in ice bin. Ran diagnostics BF error code with bin removed frozen fill tube and water leaking from icemaker. Replaced fill tube and defective icemaker,ran diagnostics icemaker passed ran fill test passed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for broken handle, tested unit found one tightening screw is stripped on the handle , replaced and tested, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
"Arrived on site for dishwasher, unit was in garage not installed to water on electrical supply. Build needs to install unit properly in order to test. Office to schedule when builder installs unit. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belton, TX 76513
Tyler
Job Details: 07/27/2023
"Arrived on site for dishwasher not dissolving soap or cleaning dishes. Upon arrival confirmed Ed failure. Found f4e3 in diagnostics and checked power coming from ACU to motor, found 116.3 v from ACU but motor not running. Will need office to reschedule once Availability of motor is known. Ordering w11613479"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78750
Kimo
Job Details: 07/27/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new damper and right door gasket. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78704
Luis
Job Details: 07/27/2023
"Arrived on site for gasket issues. Found defective right side door gasket,removed gasket installed new door gasket checked door seal good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
Arrived on site to install previously ordered parts. Replaced front and rear left burner heads and caps. Also replaced bake igniter. Test unit and unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, TX 78633
David Z
Job Details: 07/27/2023
Arrived on rite to diagnose washer throwing F2E2 error. Tested unit and found no response from the UI. Replaced UI and still got F2E2 error. I reseated all the ribbon cables and retested. Error still present. Ordering control since error persists through 2 UI panels. Reordering UI as well to have on hand. Office to schedule when we can get part. ; ordrng 1 W11624938 (Control) and 1 W11478524 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 07/27/2023
"Arrived on site for defrost issues. Upon arrival, unit is unplugged but still full of ice covering evaporator. Thawed out all remaining ice. Found connection to heater is disconnected. Secured connection and ran force defrost. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Spicewood, TX 78669
Kevin
Job Details: 07/27/2023
"Arrived on site and found door has already been replaced, broken door is still sitting on the floor next to the complete oven, took pictures. Attempted to call builder for clarification, SW called builder for clarification and no answer both times, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Chase
Job Details: 07/27/2023
Arrived on site. Replaced damaged doors and nameplate. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for loud noise, tested unit found loud grinding noise coming from cam, inspected under unit and found cam teeth are broken, gear case leaking oil, replaced gear case, belt, cam and shift actuator as precautionary, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near New Braunfels, TX 78130
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for tripping. Found wire pinched causing arcing. Fixed wire and secured out of the way. Unit now working as designed. Job complete. SR#7736900546
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site to install parts diagnosed by previous tech. Installed console and ui and tested, unit is now operating as designed. No leaks where present at the time of service. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 07/27/2023
"Arrived onsite to replace unit console for glitching issues. Unit was pulled just enough to clear console. Replaced console. Tested and unit is functioning properly. Notified customer that he will have to redownload the app and set up WiFi. While attempting to reinstall, found unable to get unit back in flush with the cabinet. Notified customer to get builder to reinstall. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Elm Mott, TX 76640
Jonathan M
Job Details: 07/27/2023
Arrived on site for dishwasher that had a spray arm fall and melt. Inspected unit and work area. Confirmed the customers complaint and replaced the lower spray arm. Tested the unit and the unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
"Arrived on site for not powering on. Upon arrival, test polarity and failed. There is no voltage from supply. Found breaker on off position. Restored power. Ran unit on all cycles and unit starts and heats as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
"Arrived on site for right side RC door gasket has failed. Upon arrival, inspected unit and found magnet on top right corner of door has failed. Need to replace gasket. Replaced 1 gasket W10830274. Formed gasket with heat gun. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Austin, TX 78745
Matthew
Job Details: 07/27/2023
"Arrived onsite to replace faulty drain pump and control board. Replaced both, calibrated control and tested. Unit is now functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Chase
Job Details: 07/27/2023
"Arrived on site. Found washer with 000 flashing on the display. It would not enter diagnostic mode, it wouldn't cancel or start a cycle. Found control panel shorted causing the issue. Replaced control panel. Part was replaced under 90 days ago and will be returned as defective. Ran all test cycles and all checks good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Killeen, TX 76542
Tyler
Job Details: 07/27/2023
Arrived on site for range needing previously diagnosed panel. Upon arrival reconfirmed failure and installed part. Found door functioning as designed and safe to open. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Lou
Job Details: 07/27/2023
"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing error code F0E3. Cleared the code and continued with testing and found the unit operating as designed. Tested the valve I.n manual test mode and the valve continues to operate properly. I calibrated the unit and retested again and it continues to operate as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Temple, TX 76502
Jonathan M
Job Details: 07/27/2023
"Arrived on site for a washing that is making noises during agitation and spin. Inspected unit and work area. The customer showed me a video of the sound. Check underneath the washer and found the cam bolt barely sitting on the lower end of the driveshaft, causing the cam to slip down and to grind against the cover shield. Also found the belt completely worn due to this issue. Went ahead and replace both the belt and cam assembly and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Lou
Job Details: 07/27/2023
"Arrived on site to inspect dishwasher with door not closing properly. Upon further inspection, the customer advised that the door gasket doesnt appear to be sealing properly against the door. I inspected the door gasket and found calcium deposit build up and water along the gasket (photo). I placed the unit in diagnostics showing no error codes and tested. Unit is opening as designed, but there is a little more water on the gasket and it appears worn and there is no leaks found. As a precaution, I removed and replaced the door gasket and retested the unit and it continues to operate as designed and there is no water on the gasket. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Austin, TX 78749
Kevin
Job Details: 07/27/2023
Arrived on site and found customer is experiencing intermittent water dispenser operation. Currently it is working correctly. Found water line is likely freezing from cold air escaping between rear bulkhead in fresh food section and fan shroud Styrofoam. Sealed gap with permagum and it should correct experience. Call complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS03
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2023
"Arrived on site to test unit for error f2e1(stuck button). Unable to do anything without error prompting. Replaced faulty console, tested unit to 350 with no issues. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78747
Scott
Job Details: 07/27/2023
Arrived on site for lid not locking . Ran diagnostics and latch would just click but not lock . Replace latch . Re ran diagnostics. All checked normal. Job complete. No water leaks at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the lid strike was broken. I replaced the strike and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for not drying properly. Unit does not have m/s sticker. Advised customer to contact whirlpool for missing sticker. Ran diagnostics with no issues. All components working as designed. Customer stated contractor advised her to continue calling till unit gets upgraded. Advised customer unit would not be upgraded as unit is working as designed. Advised customer to have contractor or appliance vendor upgrade for her. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/27/2023
Arrived onsite for dishwasher not cleaning dishes. On inspection there was no water movement in diagnostics mode. Installed new pump and that fix the water issue. On further inspection found the was no amps to the heating element. Replaced it. The unit had error F4E3 and F7E1 in memory. Unit operating as designed and no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not unlocking and no power. At arrival washer was in garage due to not working and customer brought a temporary one. I replaced the control board and power did come back but the UI was unresponsive and will need to be replaced. I rescheduled to return on 08/08/23. No leaks where observed during service. ; ordrng 1 W11478526 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/27/2023
"KRFF507HPS03 GP arrived on site to inspect refrigerator door ice maker not making ice. Temperatures read FC=-2 RC=31. Too cold in the RC. Placed the unit into diagnostics and ran service test 3(evaporator fan and air baffle motor test). Found the fan blowing but the air baffle not operating normally until the circuit breaker was flipped. Checked the ice bucket and found small oddly shaped ice cubes. Dismantled the ice machine and found the ice tray only partially filled, a small amount of ice in the fill tube indicating a slow water flow and the heating element loosely fitted to the fill tube. Tested the fill level by filling a cup with the ice maker water line and pouring it into the ice maker and it produced the appropriate amount of water. Inspected the connectors and found pin 1 in connector P3 in the cabinet side of the plug was severely damaged causing the entire P3 connector to be not properly seated causing intermittent connections with the other pins. Likely affecting the fill tube heater. Attempted to repair it and it seems to be operating as designed. No water leaks observed during service."
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2023
"Arrived on site to test unit for burners not igniting. Found center rear, center front, right rear and front rear orifices seemed to have silicone substance. Removed silicone and unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78727
Kimo
Job Details: 07/27/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed. No leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78732
Kimo
Job Details: 07/27/2023
Arrived onsite for a DW that is having issues with recognizing button press. Upon inspection I found that the buttons on the ui where not responding. I replace the ui and tested the unit and found unit operating as designed
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL00
Near Spicewood, TX 78669
Kevin
Job Details: 07/27/2023
"Arrived on site and inspected microwave and found it is not heating. Uninstalled microwave and Replaced magnetron and capacitor/diode combo and it is heating again, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Wesley
Job Details: 07/27/2023
Arrived onsite and replaced the dented console. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 07/27/2023
Arrived onsite for previously diagnosed parts. Installed the front glass for the MW. There was no power tot he unit to test it. Customer will call if there is any other issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Luis
Job Details: 07/27/2023
"Arrived on site. Open door indicator lit while doors closed tested all magnets passed lights powering off however door open indicator staying lit,replaced main control all doors closed light staying off."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/27/2023
KDTM404KPS1 GP arrived on site to install previously diagnosed and ordered part. Upon arrival I disassembled and unit and replaced the tub. Reassembled and tested and the unit is working as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS05
Near Spicewood, TX 78669
Kevin
Job Details: 07/27/2023
Arrived on site and found when range burners are used they make a pulsing Noise that sounds like a car horn. Took a video and sent them into tech line. Called Techline later in the day and they said this is a pressure issue. Switching a regulator over to liquid propane bypasses it. They recommended that homeowner have gas pressure inspected But I guess company at the range connector. 7736956741