We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, Texas 78130
Noah D
Job Details:
09/11/2021
"Arrived on site to inspect unit for not allowing selections or advancing past sense cycle. Upon inspection found the unit was having issues allowing water in due to high pressure, lowered pressure to normal flow. Unit begun to functions normally and advanced past sense. Drain pump needed to be secured, zip tied hose. Complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leander, Texas 78641
David Z
Job Details:
09/11/2021
"Arrived on site to diagnose washer that was making noise and not draining. Found drain pump making rattling sounds. Drained washer with shop vac and removed drain pump. Found no debris in the pump. Cleaned out and reinstalled. Unit is still not draining. ordrng 1 W10876600 (Drain Pump)"
We serviced a
GE RANGE
Model JGB870SET1SS
Near Georgetown, Texas 78633
Jonathan S
Job Details:
09/11/2021
"Arrived on site for range center burner and back burner not igniting. Inspected unit and work area. Verified failure and found both burner spark igniter not sparking. Gained access to spark module and found wires had grounded to cavity, due to normal wear and tear. Found spark module still sending voltage to spark igniter. Will need to repair spark harness. Repaired harness and assembled unit. Tested all components and operation. All tested good.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, Texas 78737
Matthew
Job Details:
09/11/2021
"Arrived onsite for dryer not functioning. Followed up on previous repair company. Upon arrival tested unit and found F4E1 no voltage detected at heater relay error code. Unit would turn on for about 3 seconds and shut off giving error Checked voltage at block and control and voltage was good. Check harness and was recently replaced. Checked heating element and was good. Did notice thermal cutoff connector loose. Replaced cut off. Tested unit and is still getting same error. Customer explained unit has already had control board, and wiring harness replaced. Will need to get with warranty and tech assistance to move forward as well as AUTHO for any parts needed. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, Texas 78617
Matthew
Job Details:
09/11/2021
Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, Texas 78628
Lou
Job Details:
09/11/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found ice in the bottom of the FC section and the drain tube clogged. I removed the ice and cleaned the drain tube and removed the debris from the drain tube. Tested and unit is operating as designed. No water leaks observed during at the end of service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, Texas 78748
Matthew
Job Details:
09/11/2021
Arrived onsite for dryer getting hot to the touch. Upon arrival tested unit and unit would not turn on. Disassembled unit and found failed thermal fuse and broken heating element. Will need to order and replace both. Office to reschedule ; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10909685 (fuse-thrml) and 1 W11344457 (ELEMENT )
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505EBS
Near New Braunfels, Texas 78132
Noah D
Job Details:
09/11/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit did not stop filling until time was met causing melted ice when made, ordering water level sensor/ recirculating pump. ordering parts. Office to reschedule ; ordrng 1 W11542867 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near New Braunfels, Texas 78130
Noah D
Job Details:
09/11/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the wires cut on door, replaced door and tested all functions. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, Texas 78130
Noah D
Job Details:
09/11/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the valve was not opening, replaced valve and all functions retuned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, Texas 78626
Cliff
Job Details:
09/10/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found unit pushed back against waterline coming from wall and kinking line. Adjusted unit position and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WETLV27FW0
Near Waco, Texas 76706
Tyler
Job Details:
09/10/2021
Arrived on site for dryer not turning on. Upon arrival I found unit had proper power. Upon further inspection I found door switch had broken. ; ordrng 1 WPW10569603 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, Texas 78745
Luis
Job Details:
09/10/2021
"Arrived on site for cooling complaint. Found unit not freezing,large ice ball at inlet of evaporator diagnosed unit will need a new compressor and evaporator
We serviced a
WHIRLPOOL RANGE
Model KDRP487MSS03
Near Austin, Texas 78732
Robert
Job Details:
09/10/2021
"Arrived on job for complaints of right side oven not working. Found that the main right side control not sending power to control and display. ; ordrng 1 8301182 (CONTROL )"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Robinson, Texas 76706
Tyler
Job Details:
09/10/2021
"Arrived on site for dryer making a burning smell and burning clothes. Upon arrival I verified resistance of thermal fuses, high limiter, cutoff, secondary fuse and heating element. Found element at 9.6ohms and rest of hardware at 0.1ohms. After further testing and using vent kit I found a clog within venting of home. Customer also pointed out some discoloration inside dryer. I then called techline and spoke with Rich sr#7731717430. Rich explained that discoloration is normal in dryer on the heat vent cover and can be worsened due to type of clothing (such as medical scrubs) being dried in unit. I instructed customer on all my findings and found at this time u it to be functioning. Techline has no further recommendations. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, Texas 78130
Andrew
Job Details:
09/10/2021
"Arrived on site to test unit for broken inlet valve, verified valves as broken, replaced valve, unable to test unit, unit was pulled out , no water or electricity available, job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Round Rock, Texas 78665
Cliff
Job Details:
09/10/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor struggling to run, and replaced start device. Found no change after replacement and compressor and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Stub) and 1 2hourjob (2 hour job)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, Texas 78759
Kevin
Job Details:
09/10/2021
"Arrived on site and inspected washer and found a metal collar stay in the drain pump. Disassembled wash tub and found five more just outside of filter cover in the bottom of the tub. After removing all debris ran a diagnostic cycle and washer is working properly and draining well.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Kyle, Texas 78640
Noah D
Job Details:
09/10/2021
"Arrived on site to inspect unit for not draining normally and causing issues, upon inspection found the unit was working normally but had been causing issues when draining, tested drain and found the drain pipe stuck down too far, removed drain pipe and tested pressure switch. No problems found.
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, Texas 78744
Jacob
Job Details:
09/10/2021
"Arrived onsite for unit not heating. Tested the unit and the unit did heat but when pulling the unit out, found that the vent tube was not attached securely to the wall side and the tube has crushed areas causing the unit to not heat properly. Took pics of the tube being crushed. Advise customer to not use the unit until the vent tube gets replaced and secured properly or it will damage the unit over time if being used with the current issue, and customer could be charged if the issue doesn?t get fixed and causing components to fail. Customer will need to get a hold of the builder to get issue corrected. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, Texas 78732
Robert
Job Details:
09/10/2021
"Arrived on job for complaints of middle spray arm damage and stoppers not staying on. Replaced spray arm, manifold and stoppers."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, Texas 78626
Cliff
Job Details:
09/10/2021
Arrived on site to diagnose an oven that is not keeping time. Found hz to home peeking at 64hz. Advised customer that if hz are not 60 cycles per second the clock cannot keep time properly. No repairs can be done to correct issue.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, Texas 78738
Robert
Job Details:
09/10/2021
Arrived on job for complaints of noise. Found foreign object in fan housing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, Texas 78723
Luis
Job Details:
09/10/2021
"Arrived on site for a defective freezer door. Replaced freezer door checked water dispenser good,checked door seal good."
We serviced a
KITCHENAID COOKTOP
Model KECC667BBL01
Near Belton, Texas 76513
Jonathan M
Job Details:
09/10/2021
"Arrived on site for a cooktop that is not heating. Inspected unit and work area. Customer advised that the unit does heat and does work but that the unit seems to take a little longer than it used to to cool down if they adjust the temperature mid way through a cook cycle. They didn?t know if anything could be done to adjust it to where it cooled down quicker but wanted us to look at it. Ran testing on all burners and adjusted the temperature down and found that the unit started cooling down within 5 to 10 seconds. I did advise that all burners seem to be operating correctly and that there was nothing that could be done to ensure any changes to the unit.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Belton, Texas 76513
Jonathan M
Job Details:
09/10/2021
Arrived on site for an oven that is not heating properly. The customer advised that the unit does he properly but that they wanted to make sure that the oven was properly calibrated. Placed the unit in a 425? bake cycle and found the unit cycling between 453?F and 401?F. Advise the customer that the unit is working properly and is calibrated correctly. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, Texas 78731
Kevin
Job Details:
09/10/2021
"Arrived on site and found no operation from cooktop, nothing showing on disappoint. Could not find a properly labeled breaker but switched off all double breakers on the home. Disassembled cooktop and confirmed there is no power at the terminal block connection, replaced module and user interface and after turning on all double breakers there is still no power showing at the terminal block. Because of this Kent program cooktop. An electrician will be needed to correct this before cooktop will work again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, Texas 78723
Scott
Job Details:
09/10/2021
"Arrived on site for fridge tripping breaker . Ran diagnostics heater, fans all checked normal. Not tripping breaker . Compressor never came on in any tests . Getting voltage To Orion control . Replaced Orion . Compressor ran for few seconds and tripped breaker . Found compressor had failed . Ordering compressor, non uv drier . Oilless gages . Compressor, oilless gauges , non uv drier . Weigh 2 hrs No water leaks detected at time of service. Call to set return; ordrng 1 Oillessgages and 1 Non-UV drier . and 1 Serviceport and 1 W11450890 (Control) and 1 W11393142 (Compressor) and 1 W11336586 (Orion) and 1 Weigh 2 hrs"
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, Texas 78733
Kevin
Job Details:
09/10/2021
"Arrived on site and inspected dishwasher and found customers experiencing residue in the dishwasher during a wash cycle. Disassembled interior completely and found white slimy buildup in the sump. Cleaned dishwasher interior job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, Texas 76502
Jonathan M
Job Details:
09/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced they vent assembly in the control and ran the unit through an auto test. The unit ran as designed. I advised the customer to run a couple cycles and that if there were any other issues present, they would most likely occur within the first few wash cycles. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Andice, Texas 78628
Jonathan S
Job Details:
09/10/2021
"Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found minor scratches on RC and FC door. Found freezer handle not installed. Removed failed pantry drawer front and deli UI. Installed new. Powered unit on and off. Performed diagnostics mode and tested operation. Found UI led lights fading. Removed failed UI and installed new. Reinstalled FC door handle. Tested dispenser and drawers operation. Performed diagnostics mode and tested all components. Found all operating as designed, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, Texas 78724
Scott
Job Details:
09/10/2021
"Arrived on site for yellowing of flame tips . Also found center burner only lighting about of 1/4 . Ordering Burner heads ,caps and center burner . No water leaks detected at time of service. Call to set return ; ordrng 1 W11367086 (Center burner) and 1 W11352138 (Caps) and 2 W11435630 (Lt & rt front)s and 1 W11435659 (Lf rear) and 1 W11435657 (Rt rear)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, Texas 76543
Tali W
Job Details:
09/10/2021
"Onsite for dishwasher not starting cycle after multiple attempts. No error codes stored. Ran diag cycle, no issues found. Checked DC fan motor, 5VDC and 38k ohms (within spec). Found a key on control panel intermittently getting stuck due to control panel cover not aligning properly with control board. Control panel board buttons worked when removed from outer cover without getting stuck. Replaced outer control panel cover. Unit now functioning as designed and able to start normal cycle. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Kempner, Texas 76539
Al
Job Details:
09/10/2021
"Arrived on site and inspected unusual noises coming from the unit. Accessed the compressor and all noises were normal to the unit. The compressor, condenser fan and evaporator fan were all working properly. The damper also in working condition. Unit temperatures were 03 and 33. Job complete"
We serviced a
GE REFRIGERATOR
Model GSS25IYNEHFS
Near Buda, Texas 78610
Brandon
Job Details:
09/10/2021
"Arrived on site for customer complaint of not enough ice, found ice maker to be good, found water pressure at supply to be good, found weak water pressure to ice maker and to water dispenser, found faulty filter head. Ordering filter head and bypass, returning tech to install bypass to check for pressure. ; ordrng 1 WR17X30702 (Filter head) and 1 WR17X33825 (Bypass plug)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, Texas 78132
Andrew
Job Details:
09/10/2021
"Arrived on site to unit for RC ice buildup, tested unit found thermistor out of range , replaced harness, tested unit, unit working properly, set unit to basic defrost mode, no leaks detected job complete"
We serviced a
KITCHENAID RANGE
Model KODE300ESS00
Near New Braunfels, Texas 78132
Andrew
Job Details:
09/10/2021
"Arrived on site to test unit for timer beep not working, tested unit and found console speaker not working, replaced console, tested unit,unit now working as designed, job complete"
We serviced a
GE OVEN
Model JKP13GV1BB
Near Austin, Texas 78747
Leonardo
Job Details:
09/10/2021
"Arrived on site for complaints of oven not working properly. Found issue to be with the main control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, Texas 78641
Lou
Job Details:
09/10/2021
"Arrived on site to inspect refrigerator water & ice dispenser not working. Upon further inspection, the customer explained that they have to push on the left RC door to get the dispensers to work. I checked the inside of the left RC door and found it caved in and its not. Asking good contact with the door switch. The door will need to be replaced. In the meantime, I placed a spacer in the caved in area and tested. Unit is operating as designed. I am ordering the left RC door and office to schedule return service due to the availability of the part. No water leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Kyle, Texas 78640
Noah D
Job Details:
09/10/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units ice containers was bent and separating causing issues, spoke with techline Sr # 773171631
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, Texas 78132
Andrew
Job Details:
09/10/2021
Arrived on site to test unit for FC not cooling. Found pressures were correct when 3-way valve set to RC and FC. Removed FC evap and found ice build up preventing air flow. Evap motor working as designed and heater engaged as designed. Recommend replacing evap motor with harness.No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, Texas 78628
Lou
Job Details:
09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, Texas 78628
Lou
Job Details:
09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Austin, Texas 78737
Brandon
Job Details:
09/10/2021
"Arrived on site for customer complaint of unit giving error code and UI console not responding, found disconnected UI console, I unplugged and plugged back in UI console, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, Texas 78723
Scott
Job Details:
09/10/2021
"Arrived on site for fridge popping breaker every so often . Checked outlet , checked normal. Ran diagnostics,all checked normal. Recommended to resident to have an electrician change out gfi breaker with standard breaker . No water leaks detected at time of service. Job complete ."
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Austin, Texas 78753
Matthew
Job Details:
09/10/2021
Arrived onsite for washer leaking. Upon arrival tested unit. Found residue from power detergent clogging dispenser and holding water. Water would drip down inner tub onto washplate. Cleared dispenser and recommended using only liquid detergent in dispenser. Customer also complained that unit shakes during the spin cycle on every load. Tested rods and found weakened. Will order and replace suspension rods. Office to reschedule. ; ordrng 4 WH03X31497 (SUSPENSION RODS)s
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, Texas 78744
Kevin
Job Details:
09/10/2021
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Cedar Park, Texas 78613
David Z
Job Details:
09/10/2021
Arrived on site to follow up on oven with shattered door glass. Replaced inner glass pane and hinges. Cleaned all glass from unit. Reinstalled and verified unit working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Andice, Texas 78628
Jonathan S
Job Details:
09/10/2021
"Arrived on site for dryer having long dry times. Inspected unit and work area. Performed diagnostics and performed air flow test with vent on and off, failed both test and noticed no air flow from dryer. Gained access to blower wheel and found threads on blower wheel stripped. Inspected threads on motor and found no damage. Will need to replace blower wheel and returning with motor on hand if needed. . ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, Texas 78705
Jacob
Job Details:
09/10/2021
Arrived onsite to replace previously ordered part. Replaced the blower wheel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Jarrell, Texas 76571
Jonathan M
Job Details:
09/10/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, Texas 78665
Cliff
Job Details:
09/10/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lakeway, Texas 78734
Robert
Job Details:
09/10/2021
Arrived on job for complaints of noise. Found the drum and bearing damage. Will need complete drum ; ordrng 1 W10899578 (drum)
We serviced a
UNKNOWN VENTHOOD
Model UXT5236BDS1
Near Round Rock, Texas 78665
Cliff
Job Details:
09/10/2021
"Arrived on site to diagnose a venthood that is making unusual noise. Found fan motor running loud at highest rpm and replaced fan blade with no change in operation. Contacted tech line and they advised to reorder parts from whirlpool 'tagged with customer complaint with defective parts', so whirlpool engineers test parts prior to sending. Office to set return appointment. File#7731715913; and 1 W10416839 (Motor) and 1 W10416840 (Blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, Texas 78640
Noah D
Job Details:
09/10/2021
"Arrived on site to inspect unit for not dissolving pods or washing dishes, upon inspection found the water coming into unit was very little. Replaced valve and found pressure was raised very little, customer will need to speak with builder to remove in-line filter causing low pressure. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Austin, Texas 78745
Luis
Job Details:
09/10/2021
"Arrived on site. Found unit not running through a defrost cycle diagnosed defective ui and control,replaced ui and control customer will need to run a hard defrost on unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, Texas 78723
Scott
Job Details:
09/10/2021
Arrived on site replaced freezer upper bin face . No other issues found . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Andice, Texas 78628
Lou
Job Details:
09/10/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damaged control panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Austin, Texas 78747
Jacob
Job Details:
09/10/2021
Arrived onsite to replace the diode to the unit. Replaced the diode. Tested the unit. Unit tested good. No sparks coming from the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Dripping Springs, Texas 78620
Brandon
Job Details:
09/10/2021
"Arrived on site to repair broken cap tube at filter drier, I installed lock ring, put unit into vacuum, and charged with 41g of r600a, found leak at cap tube coming out of cabinet. C
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, Texas 78738
Robert
Job Details:
09/10/2021
Arrived on job for complaints of not finishing cycle. Ran diagnostics and found code for over suds. Customer is using too much soap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, Texas 78703
Luis
Job Details:
09/10/2021
"Arrived on site for defective door,replaced defective freezer door checked door seal good."
We serviced a
MAYTAG WASHER
Model WTW6120HW1
Near Leander, Texas 78641
Kayman
Job Details:
09/10/2021
Arrived onsite for washer that stopped mid cycle and flashed a error code. Upon inspection of the diagnostics fault codes I found F9E1 stored in the unit. The customer stated they had to vacuum out the water in the unit. I tilted the unit back and found the harness housing on the drain pump had fallen down and caused the harness to disconnect from the pump. I re secured the harness and secured the housing to the pump. I tested the unit and it went through auto diagnostics as designed. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Austin, Texas 78724
Matthew
Job Details:
09/10/2021
Arrived onsite for dishwasher not powering on. Upon inspection found unit not powering on. Checked incoming voltage at junction box and found no voltage. Double checked breaker and was on. Will need an electrician to resolve this issue. Unit not receiving voltage from wall. Job complete
We serviced a
KENMORE DRYER
Model 110.6513241
Near Leander, Texas 78641
David S
Job Details:
09/10/2021
"Arrived on site for no power to unit. We gained access to the back of unit and tested thermal fuse, output thermistor and thermal cutoff. We found thermal fuse had failed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Austin, Texas 78701
Leonardo
Job Details:
09/10/2021
"Arrived on site for complaints of oven not heating properly. Found unit had a bad igniter. Installed new igniter and tested unit. Oven working properly, job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS01
Near Lakeway, Texas 78734
Robert
Job Details:
09/10/2021
Arrived on job to replace previously diagnosed part. After replacement test operation found water line frozen. Checked and fans are working properly now with the replacement of UI that came with new door.
We serviced a
FRIGIDAIRE RANGE
Model FGF318ECB
Near Leander, Texas 78641
Kayman
Job Details:
09/10/2021
Arrived onsite for range not baking or heating in the oven. Upon inspection I found the glow bake ignitor only pulling 2.5 amps when at at least 3.2 would be needed to engage the gas valve to ignite. I found the harness from the valve to the controls was frayed. I advised the customer that the unit would more than likely ignite and bake once the ignitor is replaced but I cant say how long the harness will hold up. I replaced the ignitor and tested bake at 350. The new ignitor now pulls about 3.3 amps then ignites the burner as designed. No gas leaks detected.
We serviced a
GE REFRIGERATOR
Model GFE28HMHBES
Near Leander, Texas 78641
Kayman
Job Details:
09/10/2021
Arrived onsite for refrigerator losing cool in the FC. Upon arrival I found the FC=14 RC=37 I was inspecting the evap cover for ice build up and found none but I did notice the wall on the left side of the FC door was very hot. I accessed the compressor and condenser. I found the condenser fan was not running. I confirmed voltage at the connector for the fan but no function of the fan. ; ordrng 1 WR60X23363 (Condenser fan)
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4130ADS2
Near Leander, Texas 78641
David S
Job Details:
09/10/2021
Arrived on site for Fan don't turn on smells like it burned out. We gained access to the unit tested voltage to the unit found good voltage to unit and switch. We tested witch itself and found it be good which points to the motor being bad. We are ordering a new motor.; ordrng 1 W11105126 (Motor)
We serviced a
KITCHENAID WINE COOLER
Model KUWR204ESB00
Near Leander, Texas 78641
Lou
Job Details:
09/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control not providing voltage to the fans, I removed and replaced the control and tested. I found the lower fan operating but the upper fan would hum, but would not turn. I pulled the evap cover and found the upper fan getting caught on the harness. I adjusted the harness and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Round Rock, Texas 78681
David S
Job Details:
09/10/2021
Arrived on site for Oven Turning Itself ON. We spoke to customer about the unit and found out it had been turned off at the breaker. We turned breaker back on. We then put the unit into diagnostics mode and checked version information and the unit froze and the turned its self off. Th unit cam back on and we checked error codes and found F6e4 error. UI to control state status. We called techline and We spoke to John and told him what was going on with the unit. Part ordered UI w11297709.; ordrng 1 W11297709 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, Texas 76537
Jonathan M
Job Details:
09/10/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Confirmed the customers complaint and heard the evaporator fan running but the compressor not running. Removed the compressor cover and found the compressor cold and not running. Checked voltage going to the starting device and found proper voltage. Replaced starting device and tested the unit. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, Texas 78746
Kevin
Job Details:
09/10/2021
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement started a normal cycle and observed dishwasher washing for several minutes then cancel cycle and dishwasher drained properly, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, Texas 78724
Scott
Job Details:
09/10/2021
Arrived on site for microwave vent hood making strange noise when running . Took OTR a down and found plastic stuck in one on the fan blades . Removed obstruction. All checked normal. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Cedar Park, Texas 78613
Justin
Job Details:
09/10/2021
"Arrived on site for a washing machine with the lid not locking. Upon arrival the customer showed me that when you try to start a cycle, the UI just continue to shows close lid. I put the unit into diagnostics mode and found error codes F0E9 for an of balance pause and F0E5 for an off balance load. I cleared the error codes. I advised the customer on proper loading via the user care guide. I then tried to start a test cycle, but nothing happened. I tried to manually activate the lid lock, but could not. I then checked voltage at the wall and control. Both were good. I then activated the lid lock in diagnostics and checked the voltage to the lid lock. I found the correct 120VAC going to it. This indicates a failed lid lock needing to be replaced. I replaced the lid lock and then tested the unit. The lid was now manually locking in diagnostics. I ran a diagnostics cycle and it ran through as designed. I found the unit now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, Texas 78626
Jonathan S
Job Details:
09/10/2021
Arrived on site to install previous diagnosed part. Removed broken grate and installed new. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB02
Near Georgetown, Texas 78626
Jonathan S
Job Details:
09/10/2021
"Arrived on site for refrigerator freezing items in RC. Inspected unit and work area. Mead temperature in RC at 37?. Check return vent and found no blockage. Performed diagnostics mode and tested all components. Gained access to RC thermistor and measured resistance at 6.4 K ohms, within range. Was not able to find any mechanical failures. All operating as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Hutto, Texas 78634
Wesley
Job Details:
09/10/2021
"Arrived onsite for unit operating with a display that would go blank intermittently no other loss of function. Corrected disconnected and reconnected display harness. Unit is now operating as designed. In event of repeat symptoms, main control and display board and harness."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Buda, Texas 78610
Jacob
Job Details:
09/10/2021
Arrived onsite to fix unit for not heating. Replaced the control and it did not fix the issue. Upon further inspection. Found that the thermal fuse was bad. Replaced fuse from truck stock wp3392519. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cedar Park, Texas 78613
Justin
Job Details:
09/10/2021
"Arrived on site for a washing machine leaving lint on clothes after use. I put the unit into diagnostics and found no stored error codes. I then ran a test cycle while monitoring the inside of the unit, and it ran through as designed. I then gained access to the bottom of the unit and found it in good shape. I tested the suspension and found it good. I found the unit working as designed. The customer was already aware of the customer instruct per WP.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, Texas 78759
Scott
Job Details:
09/10/2021
"Arrived on site ,replaced ice maker , and right fresh food door gasket . Ran harvest ,all checked normal and door sealing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, Texas 78758
David Z
Job Details:
09/10/2021
"Arrived on site to install parts to resolve defrost issue in FC. Installed new icemaker, control, UI to resolve. Thermistor not present at time of service. Advised leasing staff to leave door open over weekend with unit unplugged so it can defrost. Verified control icemaker and UI are powering in and unit is cooling. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXTS01
Near Martindale, Texas 78655
Andrew
Job Details:
09/10/2021
Arrived on site to test unit for not cooling. Found compressor attempting to start but kicking right out. Replaced start device(WPW10197426) and run capacitor(WPW10662129) from truck stock. Compressor now working as designed and frost pattern developed on evaporator. Found condenser was extremely clogged. Cleaned condenser and advised customer condenser needs cleaned periodically to prevent issue. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPFXDA
Near Austin, Texas 78704
Luis
Job Details:
09/10/2021
Arrived on site replaced drain pan checked water flow to drain near compressor good water draining correctly
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, Texas 78745
Kevin
Job Details:
09/10/2021
Arrived on site and inspected Washer and Found and Gearcase is leaking oil. All assembly parts will need to be replaced; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W11481722 (Actuator) and 1 W10752283 (Wash plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Austin, Texas 78703
Luis
Job Details:
09/10/2021
"Arrived on site for noise complaint powered unit on,diagnosed vibration noise from condenser coil,adjusted front legs noise no longer present
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Volente, Texas 78641
David Z
Job Details:
09/10/2021
"Arrived on site to follow up on refrigerator that was not defrosting the RC evap, and and also not making ice or dispensing water. Installed new control and new rear valve. I noticed on arrival that unit was silent and plugged in. Customer had informed me that they didnt defrost it, but it had lost cooling in both compartments. I found the compressor was not hot and no fans running. I replaced the main control and when powered on the compressor started running, along with fans. I tried the dispenser, but it was still not dispensing any water. I verified inlet line was giving good pressure. I can hear the valves popping, but no dispensing. I found the filter was not properly installed. I corrected alignment and retested. Still no water dispensing. Ordering new filter head and double valve to resolve water issues. Customer advised to contact us if unit has not gained significant cooling within 24 hours. Office to schedule when parts arrive. ; ordrng 1 W11535162 (Dual Valve) and 1 W11451366 (Filter Head)"
We serviced a
GE WASHER
Model WPRB8050D0WW
Near Austin, Texas 78717
David Z
Job Details:
09/10/2021
"Arrived on site to diagnose washer that is beeping and picking random settings. Found failed control. When the unit is plugged in its acting like its getting key presses when its not. Replaced control and verified proper function.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS
Near Lockhart, Texas 78644
Noah D
Job Details:
09/10/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the door still drooping causing issues, tested with new door and found no change
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dripping Springs, Texas 78620
Brandon
Job Details:
09/10/2021
"Arrived on site for customer complaint of unit not working and broken parts, found broken agitator, broken agitator cam, broken cam, gearcase, shield, belt, and softener dispenser. Ordering all parts. ; ordrng 1 W10721967 (Cam) and 1 Cnote (Office to reschedule) and 1 W11454738 (Gearcase) and 1 W11418231 (Agitator) and 1 W11158175 (Cam agitator) and 1 W11160642 (Softener dispenser) and 1 W10715784 (Retainer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Austin, Texas 78757
Wesley
Job Details:
09/10/2021
Arrived onsite and replaced the fridge deli drawer and deli control. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS3
Near Austin, Texas 78757
Wesley
Job Details:
09/10/2021
Arrived onsite for f2e0 and replaced oven console. Unit is now operating as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDB1100AWS
Near Austin, Texas 78732
Robert
Job Details:
09/10/2021
Arrived on job for complaints of door falling. Found cable on right side broken. Replaced cable and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Austin, Texas 78719
Jacob
Job Details:
09/10/2021
Arrived onsite for unit not cooling at all. Unit was unplugged for a long amount of time. Plugged the unit in and check the amperage to the start device. Amp check was no good. Got authorization to replace start device. Gave the unit sometime to and felt cooler air. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Dripping Springs, Texas 78620
Brandon
Job Details:
09/10/2021
"Arrived on site for customer complaint of unit powering off and on, as well as water dispenser not working, found faulty UI control, I replaced UI control, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW
Near Georgetown, Texas 78633
Jonathan S
Job Details:
09/10/2021
Arrived on site for dishwasher it drying dishes and top rack getting stuck. Inspected unit and work area. Found top rack in normal operation. Informed customer about spray arm attached to rack and water tubing needs to seal to spray arm and if did not lock water pressure would push on rack causing door to pop open. Performed diagnostics mode and monitored test cycle. Measured amp draw to unit and found when heat pump was on it was drawing 6.8 amps. Called Whirlpool tech support and spoke with Andrew. Went over prior service preformed. No water leaks detected during service. He stated that all was correct. Spoke with customer on user care guide and operation. (Sr#7731716191)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, Texas 78642
Lou
Job Details:
09/10/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom the tub. I pressed the cancel button and turned the drain pump on and found no water coming into the drain/disposal. I found the knockout plug had not been removed. I removed the plug and tested the drain pump again and it drained the water. Tested the unit in diagnostics and the unit operated as designed. Made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Andice, Texas 78628
Lou
Job Details:
09/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the upper and lower spray arms and tested the unit. I found the customer is not using rinse aid and is using detergent pods a I found powder baked on the element and on the filter. While testing, I checked into to the components and all are within range. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Buda, Texas 78610
Brandon
Job Details:
09/10/2021
"Arrived on site for customer complaint of of gas leak, found leak coming from gas line where it meets safety valve, instructed customer to have licensed plumber replace gas line."