Near Austin, TX 78748
Leonardo
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to test unit for unit making loud noise. Found unit making noise when valve turns on. Replaced fill valve test unit and unit test good job complete.
Near Austin, TX 78745
Paul
Job Details:
01/06/2020
WASHER MAYTAG MVWC6ESWW1
"Arrived onsite for the washer not draining. The washer had some water in the basket when I arrived. The customer stated they had to bale the rest of the water out by hand. I set the time to spin and the unit drained the remaining water out fast and the unit ran normal. I visually checked the pump, motor, and transmission and they all looked good. I filled the basket completely up with water again and put the unit in a spin cycle. The unit drained normally and completed the cycle. I explained to the customer that it could be a weak motor or capacitor starting to fail but at this time all is checking good. I gave the customer some things to watch for and report back to us with if the issue happens again.
Near Horseshoe Bay, TX 78657
James
Job Details:
01/06/2020
DRYER MAYTAG MED5500FW0
Arrived on site and tested operation. Found no heat from element. Tested voltages in system and found voltage not getting up to relay on control. Accessed heater and found to have shorted. Installed new and tested operation. Unit tests good. Job complete
Near Austin, TX 78727
Scott
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
Arrived on site for uneven doors . Found previous visit from someone sent out to level doors had cracked the upper right trim and left stress marks on left door . Ordering both fresh food doors . Double check entitlement before ordering No water leaks detected at time of service . ; ordrng 1 W10849509 (DOOR RH SS) and 1 W11254957 (DOOR LH sS)
Near Killeen, TX 76549
Al
Job Details:
01/06/2020
WASHER MAYTAG MHW5630HC0
Arrived to inspect front load washer leaking issues.Ran diagnostics test mode and quick cycle and unit never leaked.Customer advised the leaking occurs in CLEAN WASHER MODE.I set unit to clean washer mode and unit didn’t duplicate the issue.Left 1 hr 19 minutes on clean washer and advised the customer I’d call to check if unit leaked.Customer sent a video of unit leaking at the 53 minute mark.Unit will need a bellow and possibly a drain pump.Unknown additional parts.Needs more work.Office to reschedule with customer ; saved tckt
Near Austin, TX 78751
Luis
Job Details:
01/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS00
"arrived on site for cooling issue. Found freezer evaporator incased in ice. Found deli control not responsive. Ran diagnostics found main control exiting diagnostics,removed deli control found broken and corroded wires to control. Diagnosed unit will need a new main control,deli control and pantry door.
Near Killeen, TX 76549
Arthur B.
Job Details:
01/06/2020
FREEZER LG LFCS22520S/02
Arrived onsite for customer complaint of frost build up on RH side of freezer. Confirmed issue. Applied white silicone to RH side liner wrapper using truck stock. All gaps filled. No other issues found. All water connections were dry at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details:
01/06/2020
WASHER MAYTAG MVWB855DC3
"Arrived onsite for customer complaint of top load washer not responding to inputs. When arrived, found rotary dial not functions and keeps selecting cycles. Could not stop UI. Ordering console All water connections were dry at time of service.; ordrng 1 W11112662 (console )"
Near Pflugerville, TX 78660
Wesley
Job Details:
01/06/2020
COOKTOP WHIRLPOOL WFE525S0HB0
Arrived onsite and found unit element shorted. Replaced burner element. All checks good.
Near Georgetown, TX 78633
Dylan T.
Job Details:
01/06/2020
WASHER WHIRLPOOL WFW6620HC0
Arrived on site customer complaint was washer with the spin all the way on towels showed customer how to use the machine customer only put one or two towels in the unit when she’s washing need to put more than just that in the unit everything else work great as designed all lines are dry
Near Manchaca, TX 78652
Luis
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01
"Arrived on site for water leaking found crack at drain pan,found filter housing damaged unit will need new tray and housing. Replaced tray and housing.
Near Pflugerville, TX 78660
Wesley
Job Details:
01/06/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onnsite and found symptoms of a faulty UI. Ordering UI ad returning and replacing control and Ui together; ordrng 1 W11296171 (STAINLESS UI)
Near Cedar Park, TX 78613
Tyler B.
Job Details:
01/06/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site for unit with baking issue, attempted to turn on ove, and oven light randomly came on, door fulley shut, turned light off from icon, continued bake, was able to get unit in to diagnostics and found communication errors, unit will need console and possible control, will need to return with console, ; ordrng 1 CNOTE (OFFICE RS . OWNER NOT HOME ) and 1 W11296171 (console)"
Near Pflugerville, TX 78660
Wesley
Job Details:
01/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived onnsite and cleared ice and replaced harness and controls. Unit is now operating as designed. All checks good.
Near Driftwood, TX 78619
Leonardo
Job Details:
01/06/2020
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to test unit for oven not having power. Test unit and found bad thermal fuse. Test unit and unit test good job complete
Near San Marcos, TX 78666
Richard
Job Details:
01/06/2020
WASHER WHIRLPOOL WFW72HEDW0
Arrived onsite for the washer door not opening. Upon inspection found that washer was faulted for having too heavy a load. Placed in diagnostics and got the door open. Removed a comforter And tested. washer door is locking and unlocking as intended. Complete.
Near Lakeway, TX 78734
Robert
Job Details:
01/06/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02
"Arrived on site for door not sealing, upon inspection we found the mullion holder on the lower part of the door was off and plastic was snapped, gasket was cut and damaged, ordering mullion holder, gasket ; saved tckt"
Near Horseshoe Bay, TX 78657
James
Job Details:
01/06/2020
COOKTOP WHIRLPOOL WFE540H0ES1
Arrived on site and tested operation. Found no operation from right front burner. Tested voltage and found incorrect voltage to element. Installed new switch and found inner circle of element has failed. Installed new element and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Dylan T.
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03
Arrived on site customer complaint was fridge will intermittently stop cooling replaced the main display was also intermittent ran unit everything else worked great all lines are dry
Near Leander, TX 78641
Lou
Job Details:
01/06/2020
RANGE WHIRLPOOL WGG745S0FS02
"arrived on site to inspect range console damaged. Upon further inspection, I found the range control panel (console) membrane melted/warped and the actual console discolored. I contacted Techline to document and spoke to Adrian. I advised of my findings and he advised to let the customer know to not use and large pots on the back burners especially when the oven is being used as the heat will rise and melt the console. Provided File #7726806569. I advised the customer of techlines recommendations then removed and replaced the switch membrane and console. Retested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
"arrived on site to inspect refrigerator leaking water from the bottom of the unit. Upon further inspection, the customer advised that when they go to get water from the dispenser, water leaks at the bottom left hinge area. I removed the kickplate and found the water line not fully inserted to the connector. I secured the water line and tested and it is no longer leaking. No water leaks observed during service, job completed."
Near Lampasas, TX 76550
Arthur B.
Job Details:
01/06/2020
DRYER WHIRLPOOL WED5000DW1
"Arrived onsite for customer complaint of dryer not starting. Removed back panel and found no continuity on element,cutoff and thermal fuse. Removed and replaced all parts, reassembled and tested. Dryer now works as designed. No other issues found. Dryer vent clean of lint at time of service."
Near Little River-Academy, TX 76554
Dylan T.
Job Details:
01/06/2020
FREEZER WHIRLPOOL WSZ57L18DM03
Arrived on site customer complaint was freezer was cooling very well pull the unit out took the off sound like a pressure was extremely hot and running need to order a new compressor and get the customer reschedule; ordrng 1 WPW10750849 (compressor)
Near Georgetown, TX 78633
Lou
Job Details:
01/06/2020
DISHWASHER KITCHENAID KDTE104ESS0
"arrived on site to inspect dishwasher continuously running. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed and the element showed 7-9amps during testing. I f und where the sump/motor assembly is leaking as there was water on the floor underneath the unit. I advised the customer of my findings and advised I would have to order another sump/motor assembly and come back. I am ordering the sump/motor assembly and a drain pump (just in case)Cleaned the water up before leaving. No water leaks at the end of service. Advised customer to not use unit until I can get back to repair.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy)"
Near Austin, TX 78756
Wesley
Job Details:
01/06/2020
WASHER WHIRLPOOL WFW5090JW0
Arrived onnsite and found unit operating as designed in diagnostics with an f 18 and f39. Replaced timer and WL sensor. Unit is now operating as designed. All checks good.
Near , TX 78610
Leonardo
Job Details:
01/06/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00
Arrived on site to test unit for display and touch panel not working correctly. Found faulty panel will need to order new console W11299279. Office to reschedule ; ordrng 1 W11299279 (CONSOLE )
Near Austin, TX 78734
Robert
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Arrived on job to replace door and nameplate. After replacement test operation, door not level will need hinge. ; ordrng 1 W10917992 (hinge-door)"
Near Austin, TX 78717
Tyler B.
Job Details:
01/06/2020
DRYER MAYTAG MEDX655DW1
"Arrived on site for unit with no heat. Found proper voltage removed panel found cut off open, replaced NA dtetsed good, advised vent cleaning"
Near Killeen, TX 76549
Arthur B.
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ1
Arrived onsite for customer complaint of dishwasher not coming on. Removed panel and found control shorted. Removed and replaced control. Reassembled and tested. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Leonardo
Job Details:
01/06/2020
OVEN WHIRLPOOL WFG505M0BS3
Arrived on site to test unit for unit not heating to temp. Test unit and found unit had been calibrated to -20°. Set unit to 00 calibration turned unit on to 400° and unit preheating to 415°
Near Austin, TX 78749
Luis
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00
"Arrived on site for no cool. Diagnosed faulty compressor, removed failed compressor installed a new compressor,drier and start device,vacuumed system system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered by AUTHO WO061O0EPL1 (sealed system repair)"
Near Austin, TX 78731
Luis
Job Details:
01/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site for failed ice box fan. Removed failed fan motor assembly,installed new fan motor ran diagnostics fan working correctly,ran icemaker harvest passed ran fill test passed. Unit working as designed.
Near Lago Vista, TX 78645
Lou
Job Details:
01/06/2020
RANGE JENN-AIR JGRP436HL00
"arrived on site to install previously diagnosed and ordered part. Previous tech was advised by Techline to replace the hv harness and Bake Ignitor due to the Bake function not operating in the oven. When I went to replace the hv harness, I found that the wrong part was ordered. I verified continuity to the harness needed and it showed to be good. I contacted Techline and spoke to Andrew and advised of my findings. Andrew advised that the notes in the file created states to replace the harness and Ignitor and if that didn’t fix the issue to replace the DSI module. Provided File #7726620847. I advised the customer of the issue and am ordering the Bake hv harness, Ignitor and (2) DSI modules. Office to schedule return service due to special order of harness. No gas leaks detected during service.; ordrng 1 W10332287 (igntr-oven) and 1 W10878504 (burnr-oven) and 1 W11113650 (igntr-oven) and 1 W11311197 (IGNITOR HARNESS) and 2 WPW10511278 (module-spk)s"
Near Horseshoe Bay, TX 78657
James
Job Details:
01/06/2020
WASHER LG WT4801CW
Arrived on site and tested operation. Found no voltage from line filter to control. Tested fuse in line filter and control. Found line filter fuse has failed and control fuse is good. Unit has a failed line filter Found after installing filter the console would not power on and the relays just click. Unplugged unit as the control began to smoke. Unit also has a failed control that could be caused by a failed component.
Near Austin, TX 78738
Robert
Job Details:
01/06/2020
WASHER LG 4681EA2001T
"Arrived on job for complaints of smoke smell, upon inspection found that all functions had seemed to be working, tested completely.
Near Georgetown, TX 78628
Lou
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01
"arrived on site to inspect refrigerator not making ice. Upon further inspection, the customer advised that the unit is making ice, but so,times it will get stuck in the chute and come out in clumps. I tested the ice maker and its operating as designed. I inspected the ice bin gasket on the door and it’s sealing properly. I tested the ice door and it’s opening and closing within it’s designed time. I advised the customer that if ice is getting stuck in the ice door it is allowing more wam air into the ice bin and melting the ice together which will cause it to get clumped up in the chute. Recommended making sure there are no cubes getting stuck in the ice door and make sure the gasket is not crimped. No mechanical failures to repair. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL WDT780SAEM2
"arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the start button for 3 secs and turned the drain pump on. I found that the unit is draining properly. Placed the unit in diagnostics showing error code F7E1 and cleared the code and continued with testing. Unit operated as designed and I tested amp draw on the element and got 7-9amps as designed. Customer advised that there is water in the filter area after a wash cycle. I advised the customer to press and hold the start button for 3 seconds after the cycle is completed to engage the drain pump to drain most of the remaining water out. At that point, there should only be approximately 1/4 inch of water in the reservoir. Made recommendations for use and care and detergent and rinse aid use since customer has a water softener. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Al
Job Details:
01/06/2020
COOKTOP GE JGP326WEV1WW
Near The Hills, TX 78738
Luis
Job Details:
01/06/2020
REFRIGERATOR BOSCH B26FT50SNS/02
"Arrived on site for no water dispensing. Removed cooper found harness not connected to valve,installed harness correctly to valve,tested water dispenser unit working as designed."
Near Cedar Park, TX 78613
Lou
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"arrived on site to inspect refrigerator door gasket issues. Upon further inspection, the customer (moving company) only had the door with no gasket. The gasket they received was the right gasket, but the door they had was the wrong door for the model of refrigerator that was provided. Customer had a replacement door that got damaged, which was the correct door. I advised the customer that they needed to order another door which should come with a gasket. Job completed."
Near Georgetown, TX 78628
Al
Job Details:
01/06/2020
DRYER WHIRLPOOL WED8200YW0
Arrived to inspect squeaking noises from dryer.Confirmed the complaint and disassembled the unit and removed and replaced the repair kit.Reassembled and unit tested as designed to customers satisfaction.
Near Georgetown, TX 78628
Lou
Job Details:
01/06/2020
OVEN WHIRLPOOL WOS72EC7HS00
"arrived on site to install previously diagnosed and ordered parts. Due to the console locking up, I removed and replaced the main control and the console and tested the unit. It operated as designed. Job completed."
Near Georgetown, TX 78633
Al
Job Details:
01/06/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived to inspect no power to dishwasher.Confirmed the complaint and checked the breaker box and also switch underneath the sink.Disassembled and found previous tech did not plug in the UI to the control.I corrected the issue and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED Job complete
Near Kingsbury, TX 78638
Richard
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00
Arrived onsite for the refrigerator water reservoir being frozen. Replaced reservoir and damper previously ordered. Tested water no leaks detected. Complete.
Near Georgetown, TX 78633
Al
Job Details:
01/06/2020
OVEN KITCHENAID KEMS309BSS00
Arrived to inspect wall oven not reaching temperatures.I used my temperature sensor and unit tested as designed.
Near Austin, TX 78738
Robert
Job Details:
01/06/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on job for the oven console not responding, upon inspection we found the touch pad was slow to respond, we replaced the console and retested and had normal operation, tested thermal sensors for correct function. Complete"
Near Austin, TX 78731
Scott
Job Details:
01/06/2020
MICROWAVE HOTPOINT RES0730DMWB
"Arrived on site for microwave sparking and burned electrical smell. Couldn’t duplicate any failures . Tested unit . Heating water to specks ,no smells or sparking . Father was playing around with MW before I arrived and unit was operating normally for him as well.
Near New Braunfels, TX 78132
Richard
Job Details:
01/06/2020
RANGE JENN-AIR JJW8430DDS
Arrived onsite for the upper oven not reaching baking temperature. During testing found that the control relay going to the heating element is not working properly. Needs new control board to complete repairs.
Near Austin, TX 78726
Scott
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site for erratic dispensing of water . Found dispensing stayed the same it or with out filter . Door connection normal as well . Ordering all valves and pressure valve kit . Return 1/8 Nonwater leaks detected .; ordrng 1 PRESSUREVALVEKIT and 1 W10865826 (valve) and 1 W11129435 (DUAL VALVE BACK )
Near Georgetown, TX 78626
Lou
Job Details:
01/06/2020
WASHER KENMORE 110.450914
"arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics to test. The unit began to operate as designed until it got to the spin mode and the unit began to make a very loud screaming noise. Removed the back panel and determined the noise was the bearing. After attempting to look up the part, I found that the tub assembly is no longer available. I advised the customer of my findings and advised the part is not available and not repairable. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
01/06/2020
WASHER MAYTAG MVWB765FW3
"arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing the beginning of an error code of F7, but it cleared immediately. Continued with testing and the unit operated as designed. When the unit got to the agitation mode I could hear what sounded like gears slipping. Also, while spinning, I could hear what sounded like the gearcase grinding. I tilted the unit back and found a large amount of gearcase oil on the rotor and motor harness shield ad on all four panels. I advised the customer of my findings and advised that I would have to order parts and return to repair. I am ordering the clutch, rotor, & stator and will return with all prescreened parts. No water leaks observed during service. and 1 W10754448 (clutch) and 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR)"
Near Buda, TX 78610
Leonardo
Job Details:
01/06/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived on site to test unit for convection fan not coming on. Test unit and found that after 5 minutes of pre heating the convection fan comes on. Also show3d customer on owners manual where it tell you that the convection fan will come on with in 5 minutes of preheating. Job complete
Near Leander, TX 78641
Lou
Job Details:
01/06/2020
OVEN WHIRLPOOL WOS51EC0HS00
"arrived on site to inspect wall oven display/time. Upon further inspection, the customer advised that the clock on the unit display jumps time approximately 1-2 minutes per day. I placed the unit in diagnostics showing no error codes and tested all the components. All tested good. I contacted Techline and spoke to Andy and advised of my findings and that the unit is not connected to WiFi. Andy advised to check the hertz reading at the J8 connector on the main control. My reading was 60htz. Andy advised that the unit has to be connected to WiFi in order to receive updates and for the clock to be on whirlpool time so it won’t advance or jump. Also advised to not repair anything on the unit. Provided File #7726798073. I advised the customer of techlines recommendations and once the unit is connected to WiFi and has received updates, if the unit continues to malfunction to call it in to whirlpool. Job completed."
Near Horseshoe Bay, TX 78657
James
Job Details:
01/06/2020
TRASH COMPACTOR WHIRLPOOL KTTS505ESS0
Arrived on site and installed new container. Found spot welds on lower left side have let go and the door not hits the top right side when closing and has to be pushed closed from the bottom. Container will need to be reordered to repair; ordrng 1 WPW10451276 (container)
Near Georgetown, TX 78626
Dylan T.
Job Details:
01/06/2020
WASHER WHIRLPOOL LSE7804ACM
Arrived on site customer complaint was unit wouldn’t fill with water or run replace the lid switch fix part of the problem but now t; ordrng 1 22001180 (timer-wshr)
Near Georgetown, TX 78628
Al
Job Details:
01/06/2020
REFRIGERATOR KITCHENAID KBFC42FTS06
Arrived to inspect ice maker spraying water into the freezer cabinet.Confirmed the complaint and disassembled the unit and found a block of ice in the fill shut not allowing water to reach the ice maker.Used my steamer to remove the ice.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Bee Cave, TX 78738
Leonardo
Job Details:
01/06/2020
DISHWASHER GE GDT695SSJ2SS
Arrived on site to replace valve. Replaced valve no leaks present at this time.
Near Georgetown, TX 78628
Tyler B.
Job Details:
01/06/2020
COOKTOP WHIRLPOOL WCG55US0HS00
"Arrived on site for knob replacement, replaced and tested good. Customer concerns about discoloring on cook top SS . Took pics and advised it would need authorization from manufacturer ; ordrng 1 CNOTE (PART AUTHO )"
Near Belton, TX 76513
Al
Job Details:
01/06/2020
WASHER MAYTAG MVWC555DW0
Arrived to inspect washer not operational.Confirmed the complaint and attempted to service test the unit and unit wouldn’t display any lights.Unit was simply humming.Wrong control sent on service call.
Near Austin, TX 78759
Wesley
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL WDF130PAHS0
Arrived onnsite and tested unit and found heating operating as designed. Advised maintenance on design specs. All else checks good.
Near Austin, TX 78703
Leonardo
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5
Arrived on site to replaced tracks and drain hose and springs. Replaced all parts test unit and unit test good job complete. No leaks present at this Time
Near Round Rock, TX 78681
Al
Job Details:
01/06/2020
DRYER MAYTAG MED6630HC0
Arrived to inspect vibrating noise from front load dryer.Confirmed the complaint still exists.Called CS and was directed to SERVICE POINTER W11378591A.Ordering research for Aluminum tape.Also ordering SEAL KIT W11401018.Office to reschedule with customer when parts arrive.Needs more work.; ordrng 1 RESEARCH (ALUMINUM TAPE 8270P090-60 FROM SERVICE POINTER W11378591A) and 1 W11401018 (SEAL )
Near Belton, TX 76513
Al
Job Details:
01/06/2020
RANGE WHIRLPOOL WGE745C0FS01
Arrived to inspect defective cooktop.Confirmed the complaint and advised customer the part will be ordered and a technician will return to install.Took SD pics of damaged unit.; O-emld tckt
Near Georgetown, TX 78633
Dylan T.
Job Details:
01/06/2020
DISHWASHER KITCHENAID KDPE234GBS0
Arrived onsite customer complaint was unit leaking ran unit several times ran in test mode can’t find anything at this time all worked as designed all lines are dry
Near Salado, TX 76571
Dylan T.
Job Details:
01/06/2020
DISHWASHER JENN-AIR JDB9800CWP2
Arrived on site customer complaint was dishwasher rack was broken cannot get dishwasher out of the hole because this was too tight I did not want to damage the cabinets wife said that her husband will get it out when he gets home;
Near The Hills, TX 78738
Robert
Job Details:
01/06/2020
WASHER WHIRLPOOL MHW5630HW
"Arrived on job for the dispenser leaking, upon inspection we found the dispenser was leaking in the drawer, replaced dispenser and retested, no leaks detected. Complete"
Near Austin, TX 78759
Wesley
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL KBFS25EWMS10
Arrived onnsite and heat treated hard gaskets. Advised customer on repair all checks good.
Near Austin, TX 78702
Luis
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01
found drain frozen over,previous tech cleared ice. Removed compressor cover found obstruction in duct bill to drain,cleared duct bill customer will need to defrost unit to clear drain in cabinet."
Near Austin, TX 78727
Scott
Job Details:
01/06/2020
VENTHOOD KITCHENAID KXU8030YSS1
Arrived on site for vent hood streaks . Grab can of SS cleaner from truck and microfiber cloth . Wiped hood down . Customer very happy with results . Documented with tech line Sr 7726803303. Recommended and instructed on cleaning and caring for ss . Job complete .
Near Bee Cave, TX 78738
Luis
Job Details:
01/06/2020
REFRIGERATOR JENN-AIR JS48CSFXDA
"Arrived on site for no cool. Found no lights or unit powering on. Good voltage at outlet,checked voltage to control and power supply good 120vac checked dc voltage from supply no voltage,found inverter housing with burn marks. Diagnosed unit will need power supply replaced and recommending inverter. ; ordrng 1 12002799 (INVERTER) and 1 CNOTE (LM ON,Y) and 1 WP67001360 (SUPPLY POWER) and 1 WP67006853 (CONTROL)"
Near Austin, TX 78738
Leonardo
Job Details:
01/06/2020
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to test unit for unit getting to hot. Oven already calibrated to -30. Test unit by heating unit to 350 and unit got to around 355. Unit did not go over 355°. Job complete
Near Georgetown, TX 78633
Dylan T.
Job Details:
01/06/2020
COOKTOP GE PP9830SJ1SS
Arrived on site customer complaint was glass cooktop had a crack took the old glass off put the new glass back on reinstall the cooktop tested the unit everything else worked great
Near Austin, TX 78727
Scott
Job Details:
01/06/2020
WASHER MAYTAG MHWE500VW00
"Arrived on site for unit starting the stopping cycle then draining while flashing sud code . Ran diagnostics f35 code , unit would not go further then step one in test then flash f35 then drain . Sensor ,trap,and hose all checked normal . Found control had failed Nonwater leaks detected at time of service ."
Near Austin, TX 78738
Robert
Job Details:
01/06/2020
FREEZER MAYTAG MZF34X20DW03
"Arrived on job for the freezer not keeping temp. Upon inspection we found the freezer evap was frosted over, defrosted evap and checked behind cover, ice build up cleared, defrost therm checked good, Ordering UI, ; ordrng 1 W11130843 (CONTROL )"
Near Lakeway, TX 78734
Robert
Job Details:
01/06/2020
REFRIGERATOR KENMORE 795.7204331
Arrived on job for not dispensing ice. Found the door for ice not opening. Align the door properly and test.
Near Austin, TX 78717
Paul
Job Details:
01/06/2020
OVEN KITCHENAID KEBK101SSS04
Arrived onsite for the oven that is not heating at all. I found the inner broil element burned out. I also found the outer broil and bake element open. I found the TOD closed and good. Both elements need to be replaced. I explained to the customer that the oven couldn’t be tested any further until the elements were replaced.
Near Cedar Park, TX 78613
Lou
Job Details:
01/06/2020
DISHWASHER BOSCH SHP865WF5N/10
"arrived on site to inspect dishwasher upper rack rollers. Upon further inspection, I found the upper rack adjuster wheels on the left side were completely broken off and the right side were cracked about to break off. I removed and replaced both adjusters and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78747
Leonardo
Job Details:
01/06/2020
MICROWAVE AMANA AMV2307PFS0
Arrived on site to test unit for interior light not coming on. Test unit and found bad switches. Replaced interlocks Assy test unit and unit test good job complete.
Near Lakeway, TX 78734
Robert
Job Details:
01/06/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on job for complaints of noise in spin cycle. The noise from the stator is normal. No codes and no leaks.
Near New Braunfels, TX 78130
Richard
Job Details:
01/06/2020
MICROWAVE WHIRLPOOL WMH32519HW2
Arrived onsite for the microwave blowing a fuse. Replaced door switches and fuse previously ordered. Tested microwave and everything is working properly to manufacture specs. Re installed microwave. Complete.
Near Leander, TX 78641
Lou
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit leaked water on the right side and that the insulation was soaked. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed showing no leaks. I pulled the unit from the counter and retested and again no signs of water leaks. When I opened the unit door, I found a large amount of suds from the rinse aid dispenser. I found that the rinse aid cap wasn’t sealing correctly allowing rinse aid to leak out. I advised the customer of my findings and made recommendations for use & care as well as detergent & rinse aid use. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details:
01/06/2020
OVEN WHIRLPOOL WFE505W0HB0
Arrived to inspect range oven not working.Turned oven on confirmed the complaint and found the bake element was defective.Ordering W11182108Needs more work ; ordrng 1 W11182108 (BAKE ELEMENT)
Near Leander, TX 78641
Lou
Job Details:
01/06/2020
MICROWAVE WHIRLPOOL WMH31017HS2
"arrived on site to inspect microwave not heating. Upon further inspection, customer advised that the unit is intermittent on heating and sometimes it will show F1E4 error code. I tested the unit by placing a cup of water inside and turning the unit on for 30 secs. Unit operated as designed. I tested for one minute and again it operated as designed. I checked the MW relay (4903) and found it loose on the control board. Due to the error code, which I could not duplicate, ad the intermittent heating, I removed and replaced the main control board and retested. Unit continued to heat and the relay was attached firmly to the board. Job completed"
Near Round Mountain, TX 78663
James
Job Details:
01/06/2020
ICE MACHINE KITCHENAID KUID308ESS2
Arrived on site and tested operation. Found unit cycles properly and will make ice but the slabs are uneven and hanging up. Found cause due to crack in shower head causing slab to build up on one side and not the other. Unit will need new head to repair. ; ordrng 1 W10863947 (tube)
Near Georgetown, TX 78628
Al
Job Details:
01/06/2020
DRYER MAYTAG MEDB835DC4
Arrived to inspect dryer noises.Confirmed the complaint and used all pads to silence the noise.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details:
01/06/2020
OVEN KITCHENAID KOSE500ESS03
Arrived on site and tested operation. Found unit is baking on average at 330 when set to 350. Calibrated up 10 degrees and tested. Unit now averaging 355 when set to 350. Unit tests good. Job complete
Near Austin, TX 78730
Luis
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00
"Arrived on site for loud noise. Diagnosed loud vibration noise from freezer compartment,found evaporator fan motor housing not secured to liner,secured housing correctly to liner reassembled freezer compartment tested unit unit working as designed."
Near Round Rock, TX 78665
Paul
Job Details:
01/06/2020
DISHWASHER WHIRLPOOL WDT720PADM1
"Arrived onsite for the dishwasher leaking from the bottom. I found F9E1 and F9E2 stored error codes. I found the diverter on the pump leaking. The sump and motor need to be replaced. I replaced the sump and motor, erased the error codes and tested the unit in diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details:
01/06/2020
WASHER WHIRLPOOL WTW5000DW2
"arrived on site to inspect washer water issues. Upon further inspection, the customer advised that the unit isn’t getting enough water to wash. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no error codes at the end of testing. I placed the unit in manual test mode and tested the water input/sensor. The unit began to fill and once it reached the correct level, the unit stopped filling. I made recommendations on use & care of the unit and use of detergents/softeners. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
"Arrived on site for fresh food evaporator incased in ice. Defrosted evaporator installed new motor assembly,secured thermistor to correct location on suction line using foil tape and zip tie secured new cover with 4 screws. Ran diagnostics checked air flow good,changed defrost setting to basic.
Near Austin, TX 78729
Scott
Job Details:
01/06/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived on site for gas smell . Checked all connections and joints with leak detector . No leaks were present . May or may not have smelled something . Ordering gas leaks detector just to double check findings . Please call to set return .; ordrng 1 GASLEAKDETECTOR
Near Killeen, TX 76549
Al
Job Details:
01/06/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01
Arrived to inspect side by side refrigerator not cooling.Unit had been unplugged since customer discovered unit wasn’t working.I accessed the compressor and plugged the unit in and discovered the compressor came on but never produced a frost pattern on the evaporator.Advised customer the compressor was defective.
Near Kyle, TX 78640
Leonardo
Job Details:
01/03/2020
UNKNOWN UNKNOWN 1.23E+12
Near Buda, TX 78610
Luis
Job Details:
01/03/2020
REFRIGERATOR MAYTAG MFI2569YEM0
"Arrived on site for faulty control. Installed a new main control,programmed unit power cycled unit compressor and fans powered on."
Near Round Rock, TX 78665
Arthur B.
Job Details:
01/03/2020
FREEZER KITCHENAID KRSC503ESS01
"Arrived onsite for customer complaint of SxS dual evaporator refrigerator not cooling in RC side. Found RC fan not working and RC evaporator all frosted over. Removed all ice, installed new thermistor kit and fan cover.Reassembled and verified air flow. Unit now cools as designed. All water connections were dry at time of service."
Near Austin, TX 78701
Wesley
Job Details:
01/03/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onnsite and found unit operating as designed. Customer instruct. Advised according to customer questions.
Near Austin, TX 78723
Scott
Job Details:
01/03/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00
"Arrived on site for freezer icing up . Found fill tube wasn’t in cup if icemaker ,causing water to spill out . Readjusted tube .removed ice out of freezer floor . No water leaks detected now at time of service . Job complete ."
Near Round Rock, TX 78664
Dylan T.
Job Details:
01/03/2020
OVEN WHIRLPOOL WFG540H0ES0
Arrived on site customer complaint was unit wouldn’t preheat ; ordrng 1 W10519952 (harns-wire)
Near Austin, TX 78758
David Z
Job Details:
01/03/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived on site to diagnose a leaking washer. Spoke with Eric in maintenance and was informed that unit leaking water underneath. Maintenance has checked the draining hose and it is currently disconnected. No visible tears found on bellow. Rescheduling with 2nd technician as this is a stacked unit and a 2nd tech is needed to remove dryer to gain access to cabinet / look under unit. Ordering 2nd man and office reschedule.; ordrng 1 2MAN (2MAN) and 1 CNOTE (OFFICE TO RESCHEDULE WITH 2ND MAN)
Near Round Rock, TX 78665
Arthur B.
Job Details:
01/03/2020
VENTHOOD WHIRLPOOL WVW57UC6FS
"Arrived onsite for customer complaint of vent hood on new build home with scratches. Found top of vent hood has deep scratches. Took SD photos. Called WPL Techline, Andy SR#7726788457 with finding and advised of non repairable. No further work performed."