Near Pflugerville, TX 78660
David S
Job Details:
06/01/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived on site for washer making a noise. I spoke with the customer and they showed me a video of the unit making the noise. I found fault codes for over sudding and unbalanced load, and motor fault. I inspected the motor and found the bolts for the motor had come lose. I tightened the bolts down and leveled the unit. I preformed a calibration on the unit and ran it through a high spin. There was no shaking and the unit didn’t make the noise anymore. I ran the unit through a test cycle and the unit operated as designed. I spoke with customer about proper loading of the machine and proper soap usage. No water leaks detected. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details:
06/01/2020
OVEN WHIRLPOOL WOS92EC0AS03
"Arrived on site to inspect wall oven convection fan not turning off. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. I tested the unit on Bake at 350 degrees. The convection fan came on as did the cooling fan. Convection fan stayed on for the duration of preheat. I directed the customer to page 7 of the Owners Manual that read that the convection fan may come on in non-convection Bake mode. Unit is heating properly and is operating as designed. I advised the cooling fan noise is normal and will turn itself off once the unit reaches a certain temperature.
Near Hewitt, TX 76643
Jonathan M
Job Details:
06/01/2020
DISHWASHER MAYTAG MDB7749SBB2
"Arrived on site for dishwasher that was activating the control lock after touching any button. Inspected unit and work area. Customer advised that the control panel I’ve been doing some funny things with the lights on the control.Replaced control panel and placed unit in service diagnostics . Found a F2 E1 (UI stuck key), F6 E4 (float switch open), F10 E1 (dispenser electrical problem), and F5 E2 (door stuck closed) error codes. Ran unit through an auto tested unit worked as designed. Found drain hose going directly uphill to the garbage disposal and advised customer to fix his drain hose seating to prevent a siphoning condition.
Near Temple, TX 76504
Cliff
Job Details:
06/01/2020
FREEZER WHIRLPOOL WRT518SZFB00
"Arrived on site to perform sealed system repair for refrigerator. Found inefficient Compressor in unit. Replaced compressor, pulled vacuum, and charged system. Tested unit and found all is working properly at this time. No water was hooked up to unit at time of service."
Near Round Rock, TX 78681
Paul
Job Details:
06/01/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00
Arrived onsite for a refrigerator not cooling properly in the RC. I tested the FC temp and found it at 4 degrees. I found the RC evaporator completely frozen up. I found the thermistor on the evaporator and in the RC both reading incorrectly. I found the GF2 control with the 6.0.0. Software version. The GF2 control and the RC evaporator cover will need to be changed. The tenant has no way to defrost the unit because it’s his only refrigerator so we will need to defrost the coil.; saved tckt
Near Austin, TX 78732
Luis
Job Details:
06/01/2020
ICE MACHINE KITCHENAID KUIC18PNXS0
"Arrived on site to install parts previously diagnosed. Installed a new water valve and grid cutter,ran diagnostics all test passed. No water leaks at tubing connections."
Near Kingsbury, TX 78638
Noah D
Job Details:
06/01/2020
ICE MACHINE KITCHENAID KUIX505ESS2
"Arrived on site to install bracket, upon taking out exterior drain pump found the spot where fan was hitting bracket. Fixed fan blade and line. Tested 3 full diagnose tests with no fan sound. Complete"
Near , TX 78628
Lou
Job Details:
06/01/2020
OVEN WHIRLPOOL WOS51EC7AS01
Near Meadowlakes, TX 78654
James
Job Details:
06/01/2020
FREEZER FRIGIDAIRE LFFH17F3QWC
Arrived on site and found no operation from fans or compressor. Tested voltage at thermostat and found voltage to thermostat but no voltage going out. Tested defrost timer and found to be good. Installed new thermostat and tested operation. Unit tests good. Job complete
Near Austin, TX 78717
David Z
Job Details:
06/01/2020
DISHWASHER GE DDT595SSJ5SS
Arrived on site to install previously diagnosed parts to resolve door not latching and no heat. Replaced latch and reset high limit cutoff and retested. Door is now closing apps best it can and staying closed. Unit is now heating as well. All is working as designed. Call complete.
Near Rogers, TX 76569
Cliff
Job Details:
06/01/2020
RANGE MAYTAG MVWB765FC3
Arrived on site to install previously ordered parts for washer. Upon inspecting unit found in her basket broken and not attached to driveshaft spline properly. Inner basket will need to be replaced to complete repairs..; ordrng 1 W10811957 (spin basket)
Near Georgetown, TX 78628
Wesley
Job Details:
06/01/2020
REFRIGERATOR KITCHENAID KRMF606ESS01
Arrived onsite and found unit not defrosting properly in fc section. Long defrost not working on test 38 but short only. Advised customer that UI is needed and based on customer concerns
Near Georgetown, TX 78628
Lou
Job Details:
06/01/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00
"Arrived on site to inspect refrigerator freezer door issues. Upon further inspection, the customer advised that the unit was installed on May 1, 2020 and the installer removed doors to get it inside and when they out the doors back on, they didn’t install the freezer door correctly. When I went to open the freezer door, I had to pull on it with a lot of force. I found a large amount of ice built up on the rails, in 4 on the drawers and on the evap cover. Once I was able to get the door open all the way and remove the drawers, I used my steamer to remove the ice. I reassembled the door and drawers and tested and the unit is operating as designed. The customer pointed out a small dent in the right RC door that was caused during installation. Since the unit falls within the cosmetic warranty, I am ordering the right RC door and office will need to schedule return service. I leveled the unit as well. No water leaks observed during service.; ordrng 1 W1
Near Georgetown, TX 78626
Wesley
Job Details:
06/01/2020
MICROWAVE WHIRLPOOL WMH31017HB1
Arrived onsite and found unit fan had failed. Replaced motor unit is now operating as designed.
Near Manor, TX 78653
Eman J.
Job Details:
06/01/2020
REFRIGERATOR LG LFX31925ST/00
"Arrived onsite for refrigerator not cooling. Tested system found the compressor faulty. Customer need a sealed system requesting AUTHO. Ordering evaporator ADL73341310, evaporator ADL73341411, compressor TCA38151706, drier ADH73150210. Please reschedule. ; ordrng 1 ADH73150210 (DRIER) and 1 ADL73341310 (EVAPORATOR ) and 1 ADL73341411 (EVAPORATOR ) and 1 AUTHO (AUTHO) and 1 TCA38151706 (COMPRESSOR )"
Near Bee Cave, TX 78738
Brandon
Job Details:
06/01/2020
WASHER KENMORE 796.4154921
"Arrived on site to replace leaky hose, I replaced hose, found new damage to door boot. I sealed door boot with water weld sealer, if another leak is present will need door bellow.
Near Round Rock, TX 78664
David S
Job Details:
06/01/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the evaporator without a frost pattern and the compressor and compressor ran was running was running. The system will need a sealed system repair to complete. I am ordering a UV dryer WPW10143759, access valve W10913906, evaporator W10858281, and compressor W11125124, 2 hours and sealed system tech. Office to reschedule.; ordrng 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
Near Leander, TX 78641
David Z
Job Details:
06/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to diagnose dishwasher that doesn’t open the dispenser during cycle. Ran diagnostic and found no error codes present. Felt dispenser was a little stiff. Replaced dispenser. Retested and unit feels like it’s moving normally and working as designed. Call complete.
Near Leander, TX 78641
David Z
Job Details:
06/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to diagnose dishwasher that has standing water. Performed diagnosis and found drain pump moving very little water. Replaced drain pump and retested. All is working as designed at this time. Found no o strut ions in the drain or line. Also attached toe panel with missing retainers. Call complete.
Near Round Rock, TX 78681
David S
Job Details:
06/01/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
"Arrived on site to install previous diagnosed part. I installed the transformer and still the lights didn’t come one. I removed the microwave control and replaced new. I replaced the interlocks as well and powered the unit back on. The unit operated as designed. I explained to the customer the the unit needs to be connected to WiFi, or the unit will start to not work properly. Customer stated they will have their son come over and get the unit setup for them. They didn’t have the information needed to set it up. Job complete."
Near Georgetown, TX 78626
Wesley
Job Details:
06/01/2020
WASHER WHIRLPOOL WTW5000DW2
Arrived onsite and found unit operating with failed gearcase and oil leak. Replaced gearcase. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Georgetown, TX 78633
Lou
Job Details:
06/01/2020
DRYER MAYTAG MEDC215EW1
"Arrived on site to inspect dryer power cord. Upon further inspection, I found the outlet to be a three prong and the customer has a four prong in the unit.I removed and replaced the power cord and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78759
David Z
Job Details:
06/01/2020
WASHER ELECTROLUX EWFLW65HSS
Arrived on site to install previously diagnosed parts to resolve no spin / locked door issue. Installed new pressure sensor first and retested. Unit is now unlocking and spinning as designed. Ran a drain and spin and also ran a quick cycle and both worked perfect. All is working as designed.
Near Lockhart, TX 78644
Jacob
Job Details:
06/01/2020
REFRIGERATOR GE GTS22KCMARBB
Near Austin, TX 78759
David Z
Job Details:
06/01/2020
DISHWASHER KENMORE 665.13173K701
"Arrived on site to diagnose dishwasher with door that came down hard again. Performed diagnostics and found that left rope chain had split and broken off at the door. Replaced with whirlpool part and retested and all is now working as designed.
Near Leander, TX 78641
Lou
Job Details:
05/29/2020
WASHER GE GTWN4250D1WS
"Arrived on site to install previously diagnosed and ordered part. Due to the inlet funnel leaking water, I removed and replaced the funnel and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Richard
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01
Arrived onsite for the freezer with frost build up. Installed new freezer door and everything tested fine and no leaks detected. Complete
Near Austin, TX 78752
Jacob
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Arrived onsite for both handles having scratch marks on unit. looked at handles to unit. Saw scratches. Replaced handles. No issues at this time. Job complete
Near Wimberley, TX 78676
Robert
Job Details:
05/29/2020
MICROWAVE GE DVM1850MM2BG
Arrived on job to replace switches and filter. After replacement found the TOD shorted. Will need TOD to complete. ; ordrng 1 WB27X10194 (transformer thermost)
Near Austin, TX 78758
Scott
Job Details:
05/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived on site for unit not responding to commands. Took unit out of demo mode . Ran diagnostics and got humidity sensor error code . Ordering micro appliance control and sensor . Please call to set return .; ordrng 1 W10460457 (sensor) and 1 W11325603 (CONTROL)
Near Austin, TX 78749
Jacob
Job Details:
05/29/2020
DRYER WHIRLPOOL WGD4815EW2
Arrived onsite for unit not drying clothes properly. Tested unit.unit was only getting warm. Unhooked dryer vent. Tested unit again. Unit got hot as unit is designed to do. Let customer k ow there is an issue with the vent duct from the wall not allowing more air to flow. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Wesley
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05
Arrived onsite and found compressor running but no frost pattern and an amp draw of .3 amps. Ordering compressor and dryer to repair inefficient/leak. Office to reschedule. Unit not occupied. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Lakeway, TX 78734
Kevin
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site and inspected refrigerator and found customer is experiencing water dripping from dispenser. Reset all water line connections and ran a cup of water through dispenser. Disconnected water line at top of left fresh food door and water ran out remaining in line. Resetting connection may have corrected issue. If not order wpw10511930, WPW10271540, W4373559, WP2300868 , W11227371, techline SR 7727931903"
Near Manchaca, TX 78652
Leonardo
Job Details:
05/29/2020
OVEN WHIRLPOOL WFG505M0BS3
Near Austin, TX 78732
David Z
Job Details:
05/29/2020
ICE MACHINE KITCHENAID KUIC15NHZS0
"Arrived on site to install previously diagnosed parts. Installed new recirc pump and retested. Unit is now pumping water, but feels like it’s taking an extra long time to fill. Advised customer to watch it, but it is now filling and running as designed. Call complete."
Near Temple, TX 76504
Jonathan M
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10
"Arrived on site for refrigerator that won’t dispense ice. Inspected unit and work area. Tested unit and found no voltage going to the motor. Removed front cover and found bracket and spacer broken and it m asking contact with the dispenser switch.; ordrng 1 WP2180226 (bracket) and 1 WP625834 (spacer)"
Near Austin, TX 78752
Jacob
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Arrived onsite for unit freezer handle having scratches. Looked at handles. Saw scratches. Replaced handle. No issues at this time. Job complete
Near Austin, TX 78725
Jacob
Job Details:
05/29/2020
WASHER AMANA NTW4516FW3
"Arrived onsite for unit making noise. Tested unit. Unit just made humming noise from the drain motor. F2E1, F8E1, F3E1, F1E1. Cleared codes. Tested unit. Replaced control board for a stuck key error, also Found that drain was still leaking water as the unit was filling up. Found that the drain was sitting on the ground causing a siphon and water not staying inside the unit. Let customer know that drain hose has to be 39in from the ground to the wall and only to put the drain hose only 6 in inside standpipe. No leaks at this time. Job complete"
Near New Braunfels, TX 78133
Noah D
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
"Arrived on site to inspect fridge for not making ice, upon inspection and speaking to tech line, found the new installed icemaker getting 12v and not moving, will need to reorder icemaker. Office to reschedule ; ordrng 1 w11099789 (ICEMAKER )"
Near Austin, TX 78701
Eman J.
Job Details:
05/29/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onsite for washer leaking. Ran diagnostics no leaks found. Ran unit in a quick wash found leak from dispenser. Requesting two man to help remove dryer.
Near Austin, TX 78750
Scott
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM01
"Arrived on site for fridge making a loud rattling noise when on . Took cover off evap fan and found a soy sauce packet had some how gotten on top of fan blade . Removed packet . Ran full diagnostics as well as checked for any damage to fan blade and motor . All is checking normal. No water leaks detected at time of service . Job complete ."
Near Hays, TX 78610
Jacob
Job Details:
05/29/2020
RANGE AMANA AGR5330BAS3
Arrived onsite for unit smelling of gas. Tested unit. Unit test good. Used leak detector on valve and orifice’s of the unit. Could not find any leaks at this time. Job complete
Near Temple, TX 76502
Al
Job Details:
05/29/2020
DRYER MAYTAG MED6630HW1
Arrived to inspect squeaking noise from dryer.Confirmed the complaint and removed and replaced the repair kit.Reassembled and unit tested without any squeaking noises.Job complete
Near Moody, TX 76557
Jonathan M
Job Details:
05/29/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived on site for dishwasher that’s not washing dishes. Inspected unit and work area. Place unit and service diagnostics and found a F4 E3 (wash motor not running) error code. Replaced motor assembly and tested unit. Unit ran as designed. No water leaks were present in all waterlines were dry. Call complete
Near Austin, TX 78749
Kevin
Job Details:
05/29/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site and inspected washer and found connector to drain pump is loose after correcting found normal/regular cycle is set to no spin, all other cycles have a correct spin setting selected. Recommended that customer observe setting before beginning each cycle to ensure it is set properly, job complete"
Near Killeen, TX 76549
Al
Job Details:
05/29/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived to install previously ordered part.Unboxed the control and it was not the part intended.Called SR to confirm the part needed is W10892389 Ordering the micro computer.Office to reschedule with the customer due to her work schedule.Needs more work ; ordrng 1 W10892389 (MICRO COMPUTER - CONTROL PANEL)
Near Austin, TX 78730
David Z
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site to diagnose refrigerator not cooling in the RC. Performed diagnostic and temp checks. Found RC at 60 degreees, and Evap frosted over. Tested fans and could not hear RC fan coming on. Removed Evap cover and found cracks in scroll styrofoam. Tested forced defrost and could hear defrost heater coming on. Defrosted Evap. Replacing UI control to resolve the issue with no defrost, and replaced fan scroll due to broken scroll housing. Retested and unit is defrosting and fan is working as designed. Call complete."
Near Austin, TX 78729
Scott
Job Details:
05/29/2020
WASHER MAYTAG MVWB765FC2
Arrived on site to replace control and console . Ran quick diagnostics found latch not engaging . Will need latch . Please call to set return . ; ordrng 1 W10861642 (latch)
Near Lakeway, TX 78734
Brandon
Job Details:
05/29/2020
MICROWAVE IKEA IBMS1455DS00
"Arrived on site for customer complaint of loud pulsating noise, found faulty control, inverter and fan motor. I replaced all parts, unit tested good."
Near Austin, TX 78731
David Z
Job Details:
05/29/2020
MICROWAVE KITCHENAID KMBS104ESS02
Arrived on site to install previously diagnosed parts to resolve bad digit on lcd display board. Installed new UI control piece for clock and retested. All is working as designed at this time. Call complete.
Near Manor, TX 78653
Andy
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB00
Arrived on site for refrigerator not making ice. Cycled ice maker and ice maker will not cycle. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10884390 (icemaker)
Near , TX 78602
Andy
Job Details:
05/29/2020
DRYER WHIRLPOOL WED49STBW1
Arrived on site for dryer not heating. Tested and inspected unit and issue with cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bastrop, TX 78602
Andy
Job Details:
05/29/2020
COOKTOP WHIRLPOOL WFG505M0BS3
"Arrived on site to install previously diagnosed parts and to test carbon monoxide levels. Upon arrival found tester is incorrect, was sent with refrigerator gauges. Ordering parts research for carbon monoxide detector. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (PARTS RESEARCH/carbon monoxide detector)"
Near Austin, TX 78717
Scott
Job Details:
05/29/2020
WASHER MAYTAG MVWX655DW2
"Arrived on site for wet clothes at end of cycle . Ran diagnostics , got not getting up to rpm speed . Unit made ratcheting sounds during agitating sound sometimes . Ordering gear case ,washplate ,hub, cam , and actuator . No water leaks detected at time of service. Please call to set return; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase)"
Near Georgetown, TX 78633
Cliff
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived on site to diagnose a refrigerator with a water filter that will not release. Removed filter from unit and installed bypass as homeowner has whole house water filter and did not wish to keep purchasing water filters. No further repairs are needed and no leaks were found at time of service.
Near Leander, TX 78641
Wesley
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KBSD608ESS00
Arrived onsite and found icemaker to have been left off by the last repair technician according to description from customer. Also found freezer not sealing well. Repaired by heat treating gasket.
Near Austin, TX 78754
Eman J.
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02
Arrived onsite for refrigerator with hole in back from ss leak. Customer is correct there is a rusty hole in back of refrigerator from ss leak.
Near Georgetown, TX 78626
Cliff
Job Details:
05/29/2020
REFRIGERATOR MAYTAG PBF2555HEW
Arrived on site to diagnose a refrigerator that is over cooling in the fresh food section. Tested unit and found no mechanical failures at this time and all checks good through diagnostics. Did advise homeowner that items packed too tightly against the rear wall of the refrigerator will prevent airflow and cause items to freeze. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78738
Kevin
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KSBP25FKSS00
Arrived on site and found right hand side door is leaning into left-hand side door. Removed top hinge and reset door location and it is now straight and no longer touching left-hand side door. Refrigerator is 18 years old and mounting points into cabinet may be failing.Job complete
Near Georgetown, TX 78628
Cliff
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KBLC36FKS02
"Arrived on site to install filter dryer for refrigerator. Installed dryer, pulled vacuum, and charged unit. Found all is functioning properly at this time. Water was turned off the refrigerator per homeowners request."
Near Cedar Park, TX 78613
David Z
Job Details:
05/29/2020
DISHWASHER BOSCH SHX45P05UC/64
Arrived on site to install previously diagnosed parts to resolve upper spray arm broken off issue. Installed new upper spray arm and retested. All is now working as designed. Call complete.
Near Martindale, TX 78655
Luis
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL GI5FSAXVY03
"Arrived on site for water leaking found crack in waterline to to icemaker,replaced water line to icemakerused 1 W11415785 (TUBE) from stock"
Near Leander, TX 78641
Wesley
Job Details:
05/29/2020
DISHWASHER KITCHENAID KDTE104ESS4
Near Hutto, TX 78634
Andy
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site to install previously diagnosed pressure reducer kit. Found did not have correct kit. Tested and inspected unit and found failed water filter housing and double water valve. Removed failed parts and replaced with new. Tested unit with little improvement. Ordering parts research for water pressure regulator kit. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH )
Near Bertram, TX 78605
James
Job Details:
05/29/2020
WASHER MAYTAG MVWC555DW1
Arrived on site and tested operation. Found drain pump humms then stars. Inspected for obstructions and found non. Motor has failed on pump. Installed new pump and tested operation. Unit tests good and all water connections dry at time of service. Job complete
Near Austin, TX 78717
Scott
Job Details:
05/29/2020
RANGE KITCHENAID KFDC506JSS00
Arrived on site .replaced panel . All checked normal . No gas leaks detected at time of service . Job complete .
Near Austin, TX 78741
Jacob
Job Details:
05/29/2020
WASHER WHIRLPOOL MHW6630HW0
Near Canyon Lake, TX 78133
Robert
Job Details:
05/29/2020
REFRIGERATOR MAYTAG MFX2571XEM2
Arrived on job for complaints of drawer not working properly. Found the left side freezer drawer not sliding smoothly. Removed and reset. Now working properly if problem continues recommend replacement of WPW10235367. No leaks detected at time of service.
Near Temple, TX 76502
Al
Job Details:
05/29/2020
WASHER MAYTAG MVWB835DW1
"Arrived to inspect washer not cycling properly after another company from Waco replaced the tub.Ran diagnostics test mode and found UI stuck and unbalanced load errors.Learned the errors, calibrated the unit and unit tested as designed.Job complete"
Near Austin, TX 78746
Luis
Job Details:
05/29/2020
REFRIGERATOR THERMADOR T36BT920NS/07
"Arrived on site for unit not entering defrost in fresh food compartment. Powered unit off,replaced main control,powered unit on u it ran through a flash sequence and powered on. Advised customer to defrost unit to removed excessive ice build up on fresh food evaporator"
Near Austin, TX 78738
Kevin
Job Details:
05/29/2020
WASHER LG Wm8000HVA
"Arrived on site and found customer has a small load of clothes inside of washer and says washer makes noise at the Beginning of the spin and levels out as it gets up to speed. Set washer into a diagnostic cycle and took a video of the washer spinning with this amount of clothes and it is very noisy, send video to KB/AHS. took a picture of clothing. Removed top panel and rear panel and found springs are intact, shocks are intact, nothing is damaged or missing. Removed clothing from washer and ran spin cycle again and noise has stopped. Sent another video to KB/AHS. Discussed unbalanced load with customer and they said it happens with every load,
Near Austin, TX 78739
Luis
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site for ice issues. Found ice cubes stuck in large clump,removed bin found damaged ice bin and warped icemaker diagnosed unit will need a new icemaker and bin. ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 W10908391 (ICEMAKER) and 1 W10910401 (ICE CONTAINER )"
Near Austin, TX 78748
Leonardo
Job Details:
05/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to test unit for no water. Found unit not getting water due to valve. Replaced valve test unit for leaks no leaks present unit getting water unit washing correctly job complete
Near Bastrop, TX 78602
Andy
Job Details:
05/29/2020
MICROWAVE GE n/a
"Arrived on site for in wall microwave table turning, cannot open and not operating. Upon arrival found cannot get door open. Unit seems to need door latch, switches and control. Attempted to take trim off but found that it is attached from inside and that door needs to be opened to remove screws. Called and spoke with CS. Attempted to get door unlocked with no success. Due to not being able to get access nothing can be done at this time to repair."
Near Austin, TX 78723
Jacob
Job Details:
05/29/2020
MICROWAVE WHIRLPOOL WMH31017HB4
Arrived onsite to replace parts. Upon changing parts. Found that the fan motor connector was not making good connection. Pushed connector wire in further to make better contact. Tested unit. Fan motor not turning on during use. Replaced the control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
David S
Job Details:
05/29/2020
DISHWASHER KITCHENAID KDTE704DSS0
"Arrived on site for dishwasher not filling. I inspected the unit and work area. I found fault codes for float switch error and long drain. I inspected the float switch and found it operating as designed. I inspected the filter and found it clogged with calcium build up. I removed the drain pump and inlet valve and found no debris or restrictions in both. I ran the unit through a test cycle. The unit filled as designed, and operated as designed. Advised customer clean the filter once a month and run some calcium cleaner through once a month. ob complete. No water leaks detected."
Near Killeen, TX 76543
Al
Job Details:
05/29/2020
DISHWASHER BOSCH SHE4AP06UC05
Arrived to install previously ordered parts.Removed and replaced the door lock and control panel.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Spicewood, TX 78669
Brandon
Job Details:
05/29/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Arrived on site for customer complaint of lights not working in both sections, found failed modules, I replaced modules, unit tested good."
Near Austin, TX 78746
Luis
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for not dispensing cubed ice. Removed bin,tested solenoid,solenoid working correctly,raising for cubed and staying for crushed,diagnosed a defective leaver on bin,replaced ice bin,tested ice dispenser unit working as designed."
Near Austin, TX 78731
David Z
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
"Arrived on site to diagnose refrigerator that had issues with water line connection. Performed diagnosis and found connections were actually done correctly, but unit not getting water. Tested icemaker and valve and both checked good. Found water tap going to unit was shut off. Opened tap and had no water coming out, so water source is no good. Advised customer to contact a plumber to resolve water source issue. Call complete."
Near Burnet, TX 78611
James
Job Details:
05/29/2020
ICE MACHINE KITCHENAID KUIC15NHZS0
"Arrived on site and tested operation. Found external pump cycling properly. Found condenser fan motor has failed. Unit will need new condenser fan assembly to repair ; ordrng 1 W10124096 (fan,motor)"
Near Lakeway, TX 78734
Kevin
Job Details:
05/29/2020
ICE MACHINE WHIRLPOOL KUIX535HPS
"Arrived on site and inspected ice machine and found customer has had it on for 24 hours, and ice production is good. Took pictures. Ice machine is operating normally, job complete"
Near Belton, TX 76513
Jonathan M
Job Details:
05/29/2020
FREEZER WHIRLPOOL WZF34X20DW01
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door and found cracked trim on top of new door where hinge meets the door. Will need to re-order door and office will need to contact customer when parts are made available. ; ordrng 1 W10746789 (dor-fmd)
Near New Braunfels, TX 78132
Richard
Job Details:
05/29/2020
FREEZER WHIRLPOOL WSZ57L18DM00
Arrived onsite for the freezer not cooling. During testing found that the temperature is staying at 32 degrees and EVAP frost pattern is not good. Will need a sealed system repair. Complete
Near Austin, TX 78728
Paul
Job Details:
05/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Near Georgetown, TX 78628
David S
Job Details:
05/29/2020
RANGE WHIRLPOOL WFG320M0BS3
"Arrived on site for oven not heating. I inspected the unit and work area. I found bake, broil and the oven light won’t come on. I tested voltage to the control and was showing 124v. I replaced the control and tested the unit. Bake broil and the oven light all come on. I tested the burners and all 4 burners ignite. Unit is operating as designed. Job complete."
Near Leander, TX 78641
Lou
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
"Arrived on site to install previously diagnosed and ordered part. Due to the RC evap drip pan being warped in the middle, I removed and replaced the drip pan, relocated the evap thermistor and secured it with foil tape and a ziptie and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Scott
Job Details:
05/29/2020
DRYER WHIRLPOOL WED4815EW1
Near Leander, TX 78641
Wesley
Job Details:
05/29/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onsite and found console issues. Replaced console. Unit is now operating as designed.
Near Austin, TX 78754
Eman J.
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRT318FMDW05
"Arrived onsite to install previous diagnosed parts. Installed gasket, works as designed. Customer said that his ice maker is making ice with a bad taste. I tested the customer water line from the wall. Removed from refrigerator valve, added water in a cup from the water line. Found shavings inside water line. Advised customer to get a new water line. Job complete."
Near Leander, TX 78641
Lou
Job Details:
05/29/2020
DRYER MAYTAG MGD5500FW0
"Arrived on site to inspect dryer noises. Upon further inspection, I found the unit is a stacked unit with the washer. I tested the unit and when the burner came on the unit warmed up, it began to make a loud screeching noise. I disassembled the unit and found the rollers (4) and the tension pulley all had a large amount of lint debris on them. I found the tension pulley roller was seized due to the large amount of lint debris and was the source of the loud screeching noise as it would not roll. for the dryer repair kit (4-rollers, tension pulley roller & drive belt)I removed and replaced the (4) rollers, tension pulley roller, and drive belt and cleaned the lint from the unit. Reassembled the unit and tested. Unit is operating as designed. No gas leaks detected during service & no lint observed at the end of service. Job completed.
Near Bertram, TX 78605
James
Job Details:
05/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ0
Arrived on site and tested operation. Found error for humidity sensor. Ohmed sensor and found to be out of range causing cooking issues on sensor cooking cycles. ; ordrng 1 W10833858 (sensor)
Near Austin, TX 78750
Scott
Job Details:
05/29/2020
WASHER WHIRLPOOL WTW8900BC0
Arrived on site for washer flashing UL error . Ran diagnostics no error codes . Did find suspension weak on back shocks. Replaced shocks ran test wash all checks normal . No water leaks detected at time of service.job complete .
Near Mustang Ridge, TX 78610
Richard
Job Details:
05/29/2020
WASHER WHIRLPOOL WTW4955HW1
"Arrived onsite for the washer making a noise. Replaced gear case, actuator, cam, belt. And the issue has not be resolved. Need to replace spin basket. Ordering parts. Office to reschedule. ; ordrng 1 W11172199 (basket)"
Near New Braunfels, TX 78130
Noah D
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Arrived on site to install door for frosting issues. Installed door and moved over all hardware. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details:
05/29/2020
MICROWAVE GE JVM3160RF4SS
"Arrived on site to install door and switch holder, installed both and found door dented and switch holder fixed a part of the issue but did not heat, will need to call GE Techline after team meeting(per GE). Office to reschedule ; saved tckt"
Near Austin, TX 78746
Leonardo
Job Details:
05/29/2020
COOKTOP WHIRLPOOL KECD866RSS05
Arrived on site to replace LF switch. Replaced switch and found center of burne rnot working. job complete.
Near Spicewood, TX 78669
Brandon
Job Details:
05/29/2020
REFRIGERATOR GE ZISS42NCASS
"Arrived on site for customer complaint of unit not cooling properly in both sections, found sealed system leak. Ordering compressor, evaporator, filter drier, for SS tech to locate leak and repair unit. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 WPW10143759 (dryer) and 1 WR85X223 (evaporator) and 1 WR87X20798 (aasm hi side)"
Near Spicewood, TX 78669
Brandon
Job Details:
05/29/2020
ICE MACHINE KITCHENAID KUIS155HLS2
"Arrived on site for customer complaint of unit not working and mold inside of tubes. Found failed water valve, ordering valve.; ordrng 1 CNOTE (OFFICE TO SCHEDULE WITH 258771) and 1 W10801996 (valve) and 1 W10863947 (tube) and 1 WP2185626 (hose)"
Near Wimberley, TX 78676
Robert
Job Details:
05/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived on job to replace freezer door. After replacement test operation and seal. No leaks detected at time of service.