We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, Texas 76543
Al
Job Details:
08/26/2021
"Arrived on site and inspected washer with poor agitating and filling issues. Accessed underneath and found the actuator is the issue. Per service pointer W11531483 Rev B the actuator needs to be replaced. Ordering the PSP actuator. I recalibrated the unit due to the filling issue, customer may have experienced a power surge which may have caused the fill issues. Needs more work; ordrng 1 W10913953 (ACTUATOR)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Temple, Texas 76502
Tali W
Job Details:
08/26/2021
Onsite to install previously diagnosed part. Replaced cooktop. Pic in SDQP. Unit functioning as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, Texas 78664
Jimmy J.
Job Details:
08/26/2021
"Arrived on site for Not Heating - Electric Dryer. Dryer was turning on and gasket was spinning, but wouldnt heat. Found L1 to L2 at the terminal block was only getting .004 volts. I reset the breaker and tested again with the same result. Customer will need to contact an electrician. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kyle, Texas 78640
Robert
Job Details:
08/26/2021
Arrived on job to replace previously diagnosed part. Ordered correct part. ; ordrng 1 W11236851 (diffuser)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Killeen, Texas 76542
Al
Job Details:
08/26/2021
Arrived on site and inspected dryer customer says makes a loud noise just before the normal cycle completes. I ran the unit on a sanitize cycle and unit didnt make any unusual noises.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near West Lake Hills, Texas 78746
Luis
Job Details:
08/26/2021
"Arrived on site. Found shut off arm disconnected from icemaker,installed shut off arm.
We serviced a
KITCHENAID OVEN
Model KEBK171SBL02
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/26/2021
Arrived on job for complaints of no heat found open thermal fuse. Replaced fuse and test.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near San Marcos, Texas 78666
Robert
Job Details:
08/26/2021
Arrived on job for complaints of damage spray arm. Found lower spray arm damage. Replaced spray arm .no leaks detected at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS3
Near Austin, Texas 78746
Kevin
Job Details:
08/26/2021
"Arrived on site and inspected microwave and found plastic on control Panel that door button/release lever is mounted to is broken. Took one picture.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, Texas 78732
Brandon
Job Details:
08/26/2021
"Arrived on site to replace ice maker and UI control, after replacing, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC0
Near New Braunfels, Texas 78130
Andrew
Job Details:
08/26/2021
"Arrived on site to test unit for shaking/rattling sound. Found excessive lint build up on blower wheel causing housing and vent pipe to vibrate from being off balanced. Removed lint build up, tested unit, unit works good. Verified with customer noise is no longer present. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC0
Near New Braunfels, Texas 78130
Noah D
Job Details:
08/26/2021
"Arrived on site to inspect unit for not running quietly, upon inspection found the left side of dryer vibrating loudly, Replaced all wheels and idler, noise was dampened with pads as well. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, Texas 78634
Jimmy J.
Job Details:
08/26/2021
Arrived on site for CSI Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump Also not heating. Ran diagnostics and got F8E2 error code. No other codes present. Cleared error code. Tested drain in diagnostics and pump was making unusual noise. Removed drain pump and installed new drain pump. Ran through diagnostics cycle and all cycles completed without issue and heated as designed. Drain pump sounds normal. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Spicewood, Texas 78669
Brandon
Job Details:
08/26/2021
"Arrived on site for customer complaint of unit not starting, found broken lid latch, I replaced latch, unit tested good."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEB1
Near New Braunfels, Texas 78130
Andrew
Job Details:
08/26/2021
Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Verified voltage at control but not receiving voltage to ice maker. Harness is damaged internally.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, Texas 78704
Leonardo
Job Details:
08/26/2021
Arrived on site to test unit for unit not draining. Test unit 5 times and unit draining correctly at this time. Job complete. No error codes found
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC3
Near Austin, Texas 78746
Kevin
Job Details:
08/26/2021
"Arrived on site and inspected dryer and found it is installed under a solid countertop. The washer needs to be uninstalled before you can access rear of dryer. Gas line is not long enough to pull dryer out all the way. Took one picture of installation location. Disassembled dryer and found all components checked good, igniter is running but there is no gas. Disconnected gas supply line from wall supply and there is no gas coming out. House looks to be recently renovated, recommend that builder be contacted. there is no gas being supplied to the dryer from the home. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, Texas 78641
Kayman
Job Details:
08/26/2021
Arrived onsite for wall oven win touch screen not responding. Upon arrival I confirmed the complaint the unit would not respond to touch at all. I cycled power at the breaker and the unit restored function to the touch screen. I checked fault codes and there were none stored in the system. I noticed the unit was not connected to WiFi. I informed the customer that the unit would need to be connected so it can receive updates. And that the lack of update likely caused the screen to freeze.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Hutto, Texas 78634
Wesley
Job Details:
08/26/2021
Arrived onsite and replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Liberty Hill, Texas 78642
Cliff
Job Details:
08/26/2021
Arrived on site to diagnose a range that is not functional at all. Found incoming voltage incorrect at wall with range unplugged. Homeowner will need an electrician to fix issue.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Canyon Lake, Texas 78133
Andrew
Job Details:
08/26/2021
Arrived on site to test unit for loud noise when spinning. Found gearcase needs replaced. Also found console not responding properly and got error code f2e1(stuck button). Office to reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W11519741 (Console)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, Texas 78130
Noah D
Job Details:
08/26/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit had normal water flow but didnt reach normal fill, checked drain line and found it in water causing issue, repositioned and tested. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near New Braunfels, Texas 78132
Andrew
Job Details:
08/26/2021
"Arrived on site to test unit for low ice production. Found no issues with unit in diagnostics but did find ice thickness was set to two, changed setting to six. Customer stated condenser was really clogged so he cleaned it. Ran unit in max ice and allowed two sheets of ice to form. During second sheet noticed the recirculating pump was periodically shutting off. Monitored voltage and did not see a change in voltage when recirculating pump was kicking off. Recommend replacing recirculating pump. Ordering control and bin thermistor to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Thermistor) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Seguin, Texas 78155
Noah D
Job Details:
08/26/2021
"Arrived on site to inspect unit for not washing clothes completely. Upon inspection found the actuator was not the correct model, replaced actuator and aligned drain pipe. Customer must raise drain pipe. Tested with no issues. Complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, Texas 78133
Andrew
Job Details:
08/26/2021
"Arrived on site to test unit for not washing. Found latch was not responding. Replaced latch, tested unit and found actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near New Berlin, Texas 78155
Noah D
Job Details:
08/26/2021
"Arrived on site to inspect unit for popping breaker, upon inspection found the unit did pop breaker once preheated. Checked amp draw and found nothing out of the ordinary, 14 amps at most on both sides, breaker was 40 amps and I could not find a ground spot. Customer must have breaker checked. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Seguin, Texas 78155
Noah D
Job Details:
08/26/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units arm was in off position, moved arm and tested, all functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Manor, Texas 78653
Matthew
Job Details:
08/26/2021
"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found fill tube frozen over. Thawed line and tested. Ice maker completed harvest test and fill. Customer to give full 24 hrs for proper ice production. If symptoms persist, recommend replacing valve and ice maker. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Hutto, Texas 78634
Wesley
Job Details:
08/26/2021
Arrived onsite and diagnosed new filter housing needed.; ordrng 1 WPW10212139 (Shelf)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cedar Park, Texas 78613
Taylor M
Job Details:
08/26/2021
"I arrived on site to diagnose washer not turning on, upon arrival I found that the unit would not respond to console commands, I gained access to the breaker and reset it, I found good polarity and voltage at the receptacle. I unplugged and plugged the unit back in and found that it is now turning on and off appropriately. I put the unit into service diagnostics and checked for fault codes, I found overload and out of balance, i instructed the customer on operation, the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Copperas Cove, Texas 76522
Al
Job Details:
08/26/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, Texas 78602
Matthew
Job Details:
08/26/2021
Arrived onsite for microwave sparking. Upon inspection found failed capacitor and diode. Uninstalled unit for access to components. Replaced capacitor and diode. Tested unit and unit is functioning properly. Job complete contacted safety team for documentation. sr#7731542978.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Round Rock, Texas 78681
Wesley
Job Details:
08/26/2021
Arrived onsite and found spastic relay clicking on control and unit unable to function at all. Replaced latch but new latch is locked closed out of box. Ordering new latch and returning control to repair .; ordrng 1 Wpw10482836 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Spicewood, Texas 78669
Brandon
Job Details:
08/26/2021
"Arrived on site for customer complaint of unit leaking, found leak coming heater not sealing, found failed heater and heater nuts stripped, ordering heater and nuts. . ; ordrng 1 W11537778 (Heater) and 2 W11104729 (Heater nut)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, Texas 78721
Scott
Job Details:
08/26/2021
Arrived on site for unit not starting . Ran diagnostics got UI and control miscommunication. Ordering control and UI . No water leaks detected at time of service. Call to set return ; ordrng 1 W11543996 (Control.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78741
Jacob
Job Details:
08/26/2021
Arrived onsite to replace both tracks to the unit. Replaced tracks. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Georgetown, Texas 78633
Lou
Job Details:
08/26/2021
"Arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the left door not level with the right door at the top. I leveled the unit and found the mullion not making contact with the pivot block. I adjusted the mullion and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Georgetown, Texas 78633
Lou
Job Details:
08/26/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes in test 56 and found E5. I tested the ice maker in tests 58, 59, 57 and 45. Ice maker is operating as designed. Emitter & receiver boards are operating as well. I removed and replaced the HV control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
08/26/2021
Arrived on site for NOT HEATING UP- TURNS ON AND ROTATES BUT NO HEAT AT ALL. Tested microwave with a cup of water for one minute. Did not heat. Gained access to inverter and wasnt ohming out to proper readings. Removed inverter and installed new inverter. Tested with cup of water. Still not heating. Found magnetron had also failed. Removed magnetron and installed new magnetron. Powered up microwave and tested with one cup of water. Microwave now heating as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, Texas 78705
Leonardo
Job Details:
08/26/2021
Arrived on site to test unit for cooking light not working. Found broken glass from socket. Replaced socket and light bulb test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Georgetown, Texas 78628
Lou
Job Details:
08/26/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and found the socket was not needed. Tested the unit with my tester bulb and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, Texas 78723
Scott
Job Details:
08/26/2021
"Arrived on site for ice building up on fresh food evap . Ran diagnostics fresh fan making noise . All else checked normal . Did find evap tray slightly bowed ,ordering shims , cover evap , screws . No water leaks detected at time of service. Call to set return.; ordrng 4 Evap shimss and 1 W11188493 (Evap cover) and 4 67006425s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW02
Near Austin, Texas 78705
Luis
Job Details:
08/26/2021
"Arrived on site for no cool in fresh food section. Fan running no air flow to fresh food section,removed cover,evaporator not incased in ice unit is defrosting correctly. Found ice build up in vents,cleared ice from vents,added adhesive to liner gaps checked door seal on both doors good.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Hutto, Texas 78634
Wesley
Job Details:
08/26/2021
Arrived onsite and found unit operating with failed belt due to seized idler. Replaced belt and idler pulley. All else checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS3
Near Lorena, Texas 76655
Jonathan M
Job Details:
08/26/2021
Arrived on site for a dishwasher that?s not washing dishes on the upper rack. Inspected unit and work area. Confirm the customers complaint and found paper stuck in the upper spray arm holes. Removed the paper using a dental pick and cleaned out spray arm. Tested the unit and the unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, Texas 76502
Tali W
Job Details:
08/26/2021
Onsite for FC building condensation and freezing near door. Ice build up found near front top inside FC and on top door shelf. Called techline spoke to Bruce Same SR #. He advised to seal inner liner on both compartments and add shim washer to door hinge. Added sealant to both compartments and added washer (from truck stock) to hinge. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, Texas 78704
Leonardo
Job Details:
08/26/2021
Arrived on site to test unit for smell. Found dirty filter and dirty disposal. Cleaned filter test unit and advised customer to clean unit with vinegar to help with the smell job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, Texas 78744
Jacob
Job Details:
08/26/2021
"Arrived onsite for unit not pre heating up to 350 degrees and some gas smells coming from the burners after use. Checked that front right burner would not light fast enough. Order new caps and burner heads. Tested the unit and the unit is working, but customer said that it not always consistent at pre heating. As we return may need to replace the spark module and gas valve. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W11161846 (cap-burner) and 1 WPW10256028 (burnr-head)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/26/2021
Arrived on job to replace previously diagnosed part. After replacement test operation
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near New Braunfels, Texas 78132
James
Job Details:
08/26/2021
Performed streem diagnosis. Found several buttons do not respond to input including the start button.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Leander, Texas 78641
Kayman
Job Details:
08/26/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and damper control. I tested the unit and the damper is working as designed with no more abnormal noise. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, Texas 78758
Scott
Job Details:
08/26/2021
Arrived on site for water not working . Found water was shut off at wall . Turned on water . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL02
Near Round Rock, Texas 78681
Wesley
Job Details:
08/26/2021
"Arrived onsite for a sparkling issue and found cap screws rusted out.
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS1
Near Austin, Texas 78717
Taylor M
Job Details:
08/26/2021
"Arrived on site to diagnose vent hood having grease buildup issues, upon arrival the customer informed me that grease is forming and pooling on the left side, I instructed the customer to have the vent checked for any blockage, she also informed me that the filters are not staying in place, I verified this, I am ordering both filters for return service. Job complete.; ordrng 2 W10915369 (Filter)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Leander, Texas 78641
Kayman
Job Details:
08/26/2021
Arrived onsite for refrigerator not making ice and RC/FC lights out. Upon arrival I found the RC = 38 set to 33 and the FC = 1 set to 0. I found some items blocking the vent in the RC. I ran test 56 and found E5 for the ice maker. After replacing all lights restored. I accessed and replaced the ice maker. I cycled power and checked error codes again for the ice maker. I confirmed the ice fan is running in diagnostics. I advised the customer to give the unit 24 hours to start producing a good amount. No leaks detected during time of service. Job complete.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Cedar Park, Texas 78613
David S
Job Details:
08/26/2021
Arrived on site for ice machine being loud. I inspected the unit and work area. I found all components secured and in place. I found service pointer W11553464 Rev. A. I am ordering parts based on the service pointer and will call techline when we return. The customer stated the unit is getting to 60 decibels. The office will reschedule when we have an eta on parts.; ordrng 1 W11546717 (Pad foam)
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Austin, Texas 78750
David Z
Job Details:
08/26/2021
"Arrived on site to follow up on dryer making a rattling noise while in use. Customer had several videos of a nasty metallic rattling in the unit. Ran unit with some towels and could not reproduce, but given the sounds in the video we can add the updated blower housing seal and some sound pads inside. ordering seal kit and sound pads.; ordrng 1 W11401018 (Kit) and 4 W11113654 (Sound pads)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Burnet, Texas 78611
Cliff
Job Details:
08/26/2021
Arrived on site to diagnose a refrigerator with door not operating as homeowner would like. Found no failures to unit at this time and advised customer on hinge operation. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Mustang Ridge, Texas 78610
Leonardo
Job Details:
08/26/2021
Arrived on site to test unit for oven turning off after a few seconds. Found igniter not sensing flame. Replaced igniter and module test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, Texas 78747
Kevin
Job Details:
08/26/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ01
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/26/2021
Arrived on job for complaints of no ice. Found no power to valve. Spoke with SW and ordered control ; ordrng 1 WPW10317076 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, Texas 78746
Luis
Job Details:
08/26/2021
"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor.
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Austin, Texas 78737
Leonardo
Job Details:
08/26/2021
Arrived on site to test unit for fan rattling found half of the blower blades missing. Will need to replace motor office to reschedule. ; ordrng 1 W11035826 (Motor fan)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Smithville, Texas 78957
Matthew
Job Details:
08/26/2021
Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code for latch failure. Tested latch and was not functioning. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
GE DISHWASHER
Model GDF620HGJ2BB
Near Cedar Park, Texas 78613
David S
Job Details:
08/26/2021
Arrived on site for dishwasher not operating. I inspected the unit and work area. I found the UI not responding. I tested voltage to the unit and found good voltage. I found the led service light on constant. I swapped in a new control and found no change. I put in a new UI and found no change. I found a service pointer on ge service site for not operating dish washer. I followed the steps and found I would need ges software program to continue diagnosing the unit. I recommend the customer call ge customer service. For further repairs on the unit. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, Texas 78728
David Z
Job Details:
08/26/2021
Arrived on site to diagnose washer that was not cleaning clothes well. Ran unit and could hear unit straining to agitate. Found shifter disconnected from the Cam. Replaced actuator with updated model and retested. Verified unit working as designed. Calibrated unit. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, Texas 78759
David Z
Job Details:
08/26/2021
Arrived on site to diagnose washer dryer combo with no power. Examined unit and found neither washer or dryer is powering on. Checked terminal block and found power cable and harness fried and wires severed. Ordering new harness and terminal kit to repair. Advised customer they need to purchase a new power cable by return visit. Office to schedule when PSP part arrives.; ordrng 1 W11090772 (Harness) and 1 279318 (Terminal kit) and 1 PT500L (3 wire cable)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, Texas 78739
Luis
Job Details:
08/26/2021
"Arrived on site for noise complaint. Found condenser coil vibrating causing loud noise through out the house,removed grill cover adjusted brackets,removed compressor cover adjusted condenser tubing from cabinet noise no longer present"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, Texas 78759
David Z
Job Details:
08/26/2021
Arrived on site to install new shifter to resolve unit not agitating. Replaced and retested unit. Verified unit shifting as designed. Call complete.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW00
Near Smithville, Texas 78957
Matthew
Job Details:
08/26/2021
"Arrived onsite for stand alone freezer not cooling. Upon inspection found evaporator compartment completely frozen over. Evaporator fan is running. Put unit in diagnostics but bid not reveal any error codes. Tested thermistor and recorded 2.2k ohms. Unit will need control, evaporator harness and thermistor replaced. Office to reschedule .; ordrng 1 W11244436 (harness) and 1 W11382529 (CONTROL ) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Burnet, Texas 78611
Cliff
Job Details:
08/26/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found partial defrost failure in rc evaporator. Switched defrost mode per tech sheet to increase number of times unit defrost per day. Advised homeowner on findings and also advised to monitor unit for a few days. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB02
Near Georgetown, Texas 78626
Lou
Job Details:
08/26/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit RC section is freezing the food products. Tested temps in the RC=26 degrees & FC=8 degrees. Tested the RC thermistor and it is within range. Tested VDC at control and its showing 3.4VDC. Removed and replaced the control assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Marcos, Texas 78666
Robert
Job Details:
08/26/2021
Arrived on job for complaints of no ice in door. Ran diagnostics and found f5 error bad thermistor error. Replaced icemaker and ran fill test. No leaks detected at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15NRTS1
Near West Lake Hills, Texas 78746
Luis
Job Details:
08/26/2021
"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Liberty Hill, Texas 78642
Cliff
Job Details:
08/26/2021
Arrived on site to diagnose a cooktop with burners not operating properly. Tested all parts and components and found no failures to unit at this time. No further repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Leander, Texas 78641
David S
Job Details:
08/26/2021
Arrived on site for fridge not cooling. I found the unit powered off. I plugged the unit in and did an amp draw on the unit and found it pulling 2 amps. I let the unit run for ten minuets and found the compressor scolding hot. I found the unit not cooling down at all. The office will reschedule when we have an eta on the parts; ordrng 1 W11209866 (Compressor) and 1 WPW10313899 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS6
Near Georgetown, Texas 78628
Lou
Job Details:
08/26/2021
"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I found a full detergent pod in the bottom the tub. Placed unit in diagnostics and tested and found unit not getting water. I found the float switch lever not engaging with the switch from previous repair. Adjusted the lever and retested and unit is operating as designed. I inspected the control as customer advised that sometimes the unit doesnt complete a cycle. I found a burn spot on the control
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Austin, Texas 78744
Jacob
Job Details:
08/26/2021
"Arrived onsite for unit not dispensing water of making ice. Looked at the unit and found that the fill tube was clogged with ice. Removed ice. When trying to get the water to dispense, no water came out. Wait for some time and tested the water once again and water was dispensing with no issues. More likely the water reservoir was frozen and wouldn?t dispense. Tested the dispenser water and water was coming out with no issues. Let customer know that if the doors are not being sealed properly it could be causing the partially frozen issue. Also if we need to get behind the unit. We will need a 2 man or the customer will need to get it removed before we arrive. The unit is wedged very tightly in the spot it?s currently in. No leaks at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hutto, Texas 78634
Wesley
Job Details:
08/26/2021
Arrived onsite and found rotor bolt hadnt been properly torqued. Corrected issue and tested. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, Texas 78739
Luis
Job Details:
08/26/2021
"Arrived on site for no ice. Ran diagnostics optics passed,good air flow to icemaker,ran thermistor test on door and icemaker passed,ran error test no errors,ran harvest test passed. Power cycled unit to reset icemaker,ran harvest test passed ran fill test passed. If problem reoccurs will need a new icemaker"
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, Texas 78723
Scott
Job Details:
08/26/2021
"Arrived on site for washer not spinning out again . Ran diagnostics got motor fault code F7 . Called tech , recommended replacing harness . Ordering harnes and authoSr 7731600808Call to set return ; ordrng 1 W11448788 (Lower harnes) and 1 AUTHO"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Round Rock, Texas 78664
Jimmy J.
Job Details:
08/26/2021
Arrived on site for DAMAGED STORAGE DRAWER. Found current drawer panel on top left and right corners has dents. Took pictures to post in ticket. Explained to customer a new panel would need to be ordered to return and complete the repair. . ; ordrng 1 W11252164 (Panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Bastrop, Texas 78602
Matthew
Job Details:
08/26/2021
Arrived onsite for microwave sparking noise. Upon arrival found capacitor failed and is burned. Will need to order capacitor and diode as well as magnetron just in case. Office to reschedule. ; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, Texas 78704
Jacob
Job Details:
08/26/2021
Arrived onsite for the doors closing too fast or hard. Customer showed the doors as they close. Let customer know that the it is normal for the doors to close the way they do and that both doors are on spring hinges and there is no way of adjusting the doors to close any different. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, Texas 78703
Jacob
Job Details:
08/26/2021
Arrived onsite for panel to the unit separating. Looked at the panel and saw that it had warped. Replaced panel. No issues at this time. Customer has LBH. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602EBS01
Near Lakeway, Texas 78734
Brandon
Job Details:
08/26/2021
"Arrived on site for customer complaint of lights not working, found failed modules, top FC and left side middle of RC, after replacing, unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Georgetown, Texas 78626
Lou
Job Details:
08/26/2021
"Arrived on site to inspect microwave noises. Upon further inspection, the customer devised that the unit is making a noise coming from the vent and they believe something fell inside the vent. I tested the unit with a cup of water he the unit is heating properly. I removed the unit from the wall and removed the vent cover and found some debris inside the blower assembly. Emoted the blower and removed the debris and retested. Unit is operating as designed. Placed unit back on the wall and retested again and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, Texas 78666
Robert
Job Details:
08/26/2021
Arrived on job for complaints of not starting cycle. Found the drain pump on not shutting off no water in tub. Replaced control and test . Found actuator not shifting properly to agitate. Replaced actuator. No leaks detected at time of service. Washer not installed for repairs customer will re install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
08/26/2021
Arrived on site for Not sizing ice properly. Found ice stuck in chute and smaller that it should be due to sitting in chute. All ice in bin was the proper size. There were a few cubes that looked smaller than normal but this could be from sitting in the bin for a long period of time. Based on what the customer is experiencing Ive removed the ice maker and installed a new ice maker to ensure the ice maker is calling for enough water to come into the ice mold. Explained to customer to keep an eye on the tray beneath the water and ice dispenser for random water accumulating. This is a sign that ice is stuck in the chute and melting creating water on the tray as it melts inside the chute. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, Texas 78641
Kayman
Job Details:
08/26/2021
Arrived onsite for refrigerator not producing ice. Upon arrival I found the ice room =16 RC=36 FC=5. I ran test 36 and I could hear the fan pulsating. I attempted to fill the ice maker and no water entered.. I am ordering a ice box fan main control dual valve and fill tube heater to remedy the ice maker issue. Requesting authorization for additional repairs. ; ordrng 1 WPW10675033 (Main control) and 1 W11226501 (Heater) and 1 W10846539 (Icebox fan) and 1 WPW10341329 (Dual valve)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/26/2021
Arrived on job to replace previously diagnosed parts. Attempting to remove bolt from rotor tool broke off in screw will need to replace all motor parts. ; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Leander, Texas 78641
Kayman
Job Details:
08/26/2021
Arrived onsite fo dishwasher that is not cycling or did. It cycle off after use. Upon inspection I found all functions components as designed. I found the customer had started a cycle and the unit ran all night and was still running in the morning indicating a timing issue or timer slipped. I accessed and replaced the timer. I asked the customer to monitor the unit to ensure it operates correctly no leaks detected during time of service. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, Texas 78626
Lou
Job Details:
08/26/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump failure, I removed and replaced the pump and tested the unit. Unit is operating as designed. I recommended that the customer do a good cleaning cycle on the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB05
Near Uhland, Texas 78640
Jacob
Job Details:
08/26/2021
"Arrived onsite for fan not pulling out all the steam and smoke out. Tested the unit, and unit tested good. Let customer know that the microwave units only pull out so much steam and smoke when cooking. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, Texas 78728
Taylor M
Job Details:
08/26/2021
"Arrived on site to replace drive assembly on a washer due to previous diagnosis that it mightve been leaking through it, upon arriving I gained access to the wash-plate and removed it, I found that the gear-case is seized to the tub, I am ordering a complete rebuild of the tub and returning with the full drive assembly due to the gear-case being seized with the tub, ordering authorization, office to reschedule return service when parts arrive and if authorization clears.; ordrng 1 W10902814 (Washplate) and 1 W10811960 (Basket) and 1 WP8533928 (Screw) and 1 W11219115 (Tub outer) and 1 WPW10215093 (Filter) and 1 W10665342 (Washer)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/26/2021
Arrived on job for complaints of washer shaking. Found the basket damaged will need basket and washplate.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Austin, Texas 78703
Luis
Job Details:
08/26/2021
"Arrived on site for cooling complaint. Power cycled unit found compressor not powering on,compressor attempting to power on diagnosed a defective start device,replaced start device compressor powered on. Warned customer the compressor is slowly dying and will need a new compressor in the future.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Cedar Park, Texas 78613
David S
Job Details:
08/26/2021
Arrived on site for fridge not making ice. I inspected the unit and work are. I did a temp test in the freezer and found it at 0 degrees. I preformed a harvest cycle and found the unit harvesting. I preformed a fill test and found the valves opening but not filling. I gained access to the fill tube heater and found it unplugged. I plugged it back in cleared the ice from the fill tube and retested the water fill. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, Texas 78731
Kevin
Job Details:
08/26/2021
Arrived on site and inspected dryer and found on any sensing cycle it will turn off after a few minutes even with a load of wet clothing. Disassembled dryer and found when measured at moisture sensor connector moisture sensor shells good connectivity when jumped. Also found good continuity from both yellow wires from control board To moisture sensor connector. If issue continues will need w11378949 and W10906551 before rescheduling. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, Texas 78745
Leonardo
Job Details:
08/26/2021
Arrived on site to test unit for unit not washing test unit and found water turned off under sink. Turned water on test unit and unit test good job complete.