Arrived on job for complaints of noise. Found the vent not properly mounted leaving a 2 inch gap. Air is coming from back causing grease trap to move . Will need to have installed properly to correct issue.

"Arrived on site for refrigerator leaking water from ice bucket and not producing ice. Inspected unit and work area. Found off brand water filter in unit and fill cup frozen. Recommend to replace water filter with name brand EVERY DROP. Removed ice maker housing and thawed ice from fill cup. Installed ice maker assembly and cycled ice maker. Found fill tube defective and when filling leaking outside of fill cup. Removed fill tube and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected. Spoke with customer neighbor on water filter, customer was not home at time of service."

"Arrived on site for a washing machine not spinning/agitating properly. Upon arrival the customer stated that the unit would intermittently not ring out their clothes. He also stated sometimes it would shake and walk a little bit. I gained access to the bottom of the unit and found that the shifter had popped off of the cam. I temporarily fixed this and will be ordering a new one to install per service pointer W11531483. After, I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load and F7E6 for motor fault. I cleared the error codes. I advised the customer on proper loading the unit per user care guide. I then ran a test cycle on the unit and found no other failing parts. I manually activated the spin and agitate and found it temporarily working as designed. No leaks observed at the time of service. Will return with already ordered parts. Office to reschedule to install the new shifter. ; ordrng 1 CNOTE (Return with already ordered actuator)"

Arrived onsite and found a suspension rod out of place causing uneven spinning. Corrected issue. No parts are needed. Advised customer on repair. Reminded customer of best use and care guides

"Arrived on site for refrigerator leaking water, rust spot developing on stainless doors and slow ice production. Inspected unit and work area. Found drain pan warped, attempted to correct with shim and was not able to get drain pan straight enough to correct. Will need to replace drain pan kit. Performed diagnostics mode and checked ice maker fault codes and found none. Ran harvest cycle and found ice maker cycling. Ran fill cycle and found ice responding. Found ice maker thermistor out of range. Will return with ice maker and drain pan. . ; ordrng 1 W11457241 (DRIP PAN)"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit makes a squealing noise when it has a load in it. I turned the unit on and the noise would not duplicate. I disassembled the unit and found the belt, both rollers and the tension pulley were badly worn. I moved and replaced the rollers, tension pulley and belt and cleaned the lint from inside the unit. Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

Arrived on site for fridge not cooling properly . Found unit is freezing food in fresh section. Ordering control and thermistor. Call to set return ; ordrng 1 W11357371 (Control) and 1 W10384183 (Thermistor)

Arrived on site to test unit for no power. Found unit working correctly when I got here. Test unit and all checked good. Called Techline and let Techline unit is working as designed at This time. SR#7731076901

"Arrived on site for customer complaint of not ice, found unit had ice and is working at time of service."

Arrived on job for complaints of leaks. Level dishwasher

"Arrived on site to install previously diagnosed and ordered part. Due to the bellow leaking at the bottom of the door, I removed and replaced the bellow and tested the unit. Unit is operating as designed and no further leaks observed. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found hose that connects dispenser to wash tub has a hole in it and washer is leaking from here, will need to order hose.; ordrng 1 134625700 (Dispenser to tub hose)"

Arrived onsite for unit right hand door not shutting properly. Checked the door hinge and the hinge is spring loaded. Needed to reset the spring to the hinge. Reset spring. Tested the door. No issues at this time. Job complete

Arrived on site to test unit for RC not cooling. Found temp was correct at 37degrees. Damper engaging as designed. Thermistors were in range. FC has nice frost pattern and no signs of restrictions. Evan motor working as designed. Found no current issues. Replaced control as a precautionary. No leaks detected. Job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good unit heated to 350 and was able to turn unit off.

Arrived on site for breaker tripping and icicles forming under icemaker. Removed icemaker diagnosed water leaking from housing also found paint in mold chipping away. Replaced icemaker assembly,ran diagnostics on optics passed.

Arrived on site for a dryer not heating well. I used my vent test kit and found poor airflow for all dryers. I also measured temp fluctuations with my thermocouple and found very slow fluctuations. This indicates a blockage at the wall and I advised the customer they may want to get it checked out. I found the unit working as designed. Call complete.

Arrived onsite for microwave turning on by itself. Upon inspection found loose interlock. Interlock switch was causing fan to kick on when cycle hadn?t started. Secured interlock and tested. Also notified customer that the unit has a sensor that will trigger the blower fan to kick on if the temperature from the cooktop reaches a certain point. The fan should be allowed to stay on until temperature cools. Tested unit and unit is functioning properly. Job complete

"Arrived on site and inspected refrigerator and found icemaker is stuck, motor is not running. Ran test 120 and icemaker will not move.

Arrived onsite and replaced control and console together to repair in responsive symptom. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to diagnose refrigerator that is not cooling. Performed diagnostic on unit. Found the start device sounded like it was shorted, and made almost a zap. Replaced control and start device to resolve. Retested unit and now the start device does click, but compressor isnt starting. Checked windings and found resistance out of spec, indicating a short in the compressor. I also found a green puddle that appears to have leaked from the Dryer. Called tech line, SR7731079408. Recommended piercing or removing the dryer to see if burnt oil can be verified. ; ordrng 1 SealedSystemTech (SS Tech)"

Tech was assigned as a helper;

Powered unit off at circuit breaker. Removed unit to gain access to blower. Removed failed blower and thermostat and installed new. Assembled unit and powered on. Tested operation and found fan and bake element working. Reinstalled unit and tested operation. All tested good.

Arrived onsite to install previously diagnosed parts. I installed the main harness/terminal block. I tested the unit and it is working as designed at this time. Job complete.

"Arrived on site for ice maker leaking water again intermittently. Performed diagnostics mode and ran ice maker harvest cycle. Called Whirlpool tech support and spoke with Drew, went over prior service performed and parts replaced. Tested all components and checked wire harness. Drew stated to replace wire harness for possible voltage bleed. Sr# attached to original file number. ; ordrng 1 W11171078 (WIRE HARNESS )"

Arrived on site and set washer into a diagnostic cycle and ran cold and hot water and did not find any leaking. Ran automatic test cycle several times and washer did not leak from connections or drain hose or stand pipe. Took a 30 second video of washer filling and sent it to CS. There is no drain pan present under washer connected to second floor drain.job complete

Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found stored error code for out of balance. Ran auto test and in spin cycle tub was banging around. Checked suspension and rods were visibly failed. Replaced suspension rods and tested. Unit is functioning properly. Unit does spin. Job complete

"Arrived on site for unit not starting. Found door switch broken . ; ordrng 1 WP3406107 (Door switch)"

Arrived onsite to replace latch to the u it. Customer had there own part to replace with. Replaced latch. Tested unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site and inspected refrigerator and found water and ice are not dispensing. Water and ice will dispense If left interior door switch is held down. Found an indention on the inner surface of the left hand fresh food door keeping switch from fully closing. Added a adhesive spacer And switch is now operating properly and water and ice will dispense, job complete"

Arrived on site for crisper drawer. No one answered the door.

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered up oven and UI would not boot up. The screen was flashing and in between flashes an hour glass was displayed with a hand reaching out to something with a no symbol over the hand. Called tech line to explain what I was seeing. Once this updated UI is available to Appliance Express we will need to return with it to install it in order to complete the repair. ; O-emld tckt

Arrived on site to install previously diagnosed parts. I installed the new latch. I then manually activated the latch and it was now locking and unlocking. I then ran a test cycle and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site and inspected refrigerator and found it is not cooling, send a picture of evaporator to LM will need to order evaporator, filter dryer, and compressor.; ordrng 1 WP2306094 (Evap) and 1 W10841139 (Compressor) and 1 W10143759 (Filter drier) and 1 Wpsav4 (Stub)"

"Arrived onsite for refrigerator ice getting caught and not dispensing. Found unit chute gasket fell off and was stuck in between, adjusted and found unit was now operating correctly. Job Completed."

Arrived on site to test unit for oven not working correctly. Test unit and found bad glow igniter. Replaced igniter, Test unit and unit heated to 350

"Arrived onsite for the unit not making ice and water still having issues from time to time with water not dispensing. Checked the wires at the bottom of the door, and saw no issues. Called tech line. Ran diagnostics and found that the ice motor was working and the water filled with no issues. Had me test the water and wiggle the wires at the bottom of the door to see if the water would stop, and all checked good. Said there could be an issue with the outside temperatures causing the lines in the freezer to freeze from time to time. Spoke with Steve got sr#7730210164. Ordered parts, office to reschedule ; ordrng 1 W10280386 (thermistor) and 1 W10316760 (thermistor) and 1 W10384183 (thermistor) and 1 W11256965 (UI PANLE)"

"(Tw) Onsite for dishwasher UI not working properly. In diagnostics found F2E1 stuck key, F4E3 wash motor not operating, F8E1 slow drain. Found UI panel not responding to input, unplugged unit for 5 min and plugged back in to reset unit. Buttons on UI not making proper contact. Found strong odor when opening unit, drain line partially restricted, drain line not properly installed for back flow, inside door panel warped. Unit needs drain line, drain pump, UI, and inside door panel, control.

"Arrived on site ,replaced filter head ,dual valve and rear valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to test unit for unit giving error codes for fan. Test unit and found wire to sensor was disconnected from previous repair. Secured connection test unit and unit test good job complete.

"Arrived on site to follow up on refrigerator that was losing some cooling, making a lot of noise, and fan motor not fully running. Found the fan was surging and the Ui was constantly resetting and recycling. Unplugged fan and unit seemed to be consistent. Replaced fan with new fan to test, and even with new fan unit was still recycling. Provided estimate for a new control to resolve, as only remaining components are the control and wiring. . Replaced control and found symptoms not only persisted, but got worse. Unit constant recycling and compressor wont stay on.Tried unplugging several components but issue still persists. CS recommends that we try another control due to a likely bad control. Reordering control. . Office to schedule. ; ordrng 1 W10818296 (Control)"

Arrived on site for right front burner not lighting. I inspected the unit and work area. I found the right front and the center burner no sparking. I tested all the knobs and found it the same across all of them. I gained access to under the cooktop. I found all wiring seated correctly and not damage to any wiring. Indicating the spark module is damaged. ; ordrng 1 74009098 (Spark module)

Arrived onsite and found bellow torn. Replaced bellow. Unit is now operating as designed without leaks. Advised customer on repair. ; ordrng 1 W11106747 (Bellow)

"Arrived on site for water leaking. Diagnosed water leaking from icemaker housing,replaced icemaker assembly,y ran harvest cycle passed ran fill test passed no leaks.

"Arrived on site for customer complaint of loud noise, found unit was not level, I raised the right side foot, unit was level and tested good. Also tested ref ice maker for noise, that tested good."

Arrived onsite to install power cord. I installed the power cord and tested the unit in auto diagnostics. All tests passed and the unit is working as designed. No leaks detected during time of service. Job complete.

"Arrived on site for dryer not heating . Igniter would glow but valves never opened . Found blue wire on flame sensor not attached . Ran dryer , all checked normal. Now heating . No lint build up at time of service. Job complete."

Arrived on job for complaints of some lights not working. Found top left light not working. Replaced module and now all lights working.

"(Tw) onsite to install previously diagnosed parts. Replaced IM fill tube. Tested, unit now fills IM with water. No leaks after repair. Unit functioning as designed. Call complete."

"Arrived on site and inspected a Kenmore side by side refrigerator with cooling issues. Confirmed the unit compressor would come on for approximately 15 seconds and cut off. Removed and replaced it, plugged it in and the unit compressor came on and remained on. Advised the customer to place a bottle of water inside the freezer and wait until it freezes and the unit will be ok to began adding food.

"Arrived on site and inspected Frigidaire dishwasher not dispensing soap or draining. Ran the unit and it immediately drained, but the dispenser was defective and not allowing the customers soap into the wash load. Removed and replaced the dispenser and unit now functioning properly. JOB COMPLETE."

"Arrived on site for rf condensation on both doors leaking onto middle door the gasket on the right side has recently been replaced. Issue continues every day. Called tech line upon arrival and spoke to Bruce. Bruce had me place the fridge in diagnostics and run test 40. In test 40 the selection reflected 01. Bruce had me change it to 02. Now horizontal mullion will remain on at all times now that 02 has been selected. He then had me run test 34 and the selection already showed 02 reflecting the vertical mullion was always on. Our tech placed the vertical mullion in 02 in May of 2020 to keep vertical mullion on at all times. Tech line also had me confirm the temperature inside the home. Used my thermocouple to take temps inside the home and it was 77 degrees. Tech line stated anytime the fridge is inside a room with temps above 74 degrees condensation is normal in these areas where condensation has been found today and in past visits. Tech line stated if the customer keeps there home at or below 74 degrees the condensation will not be as prevalent or not here at all. With both mullion heaters being on full time this should make a difference on how much condensation is found along with keeping the temperature at 74 degrees or below. If customer keeps the home warmer than 74, condensation is to be expected. Job completed. Bruce SR# 7731077344"

"Arrived on site for an ice machine making no ice. Upon arrival the customer stated that the unit is remaining cool, but not producing ice after a clean cycle. Upon further inspection I found the service light was not blinking. I put the unit into diagnostics mode and found both the bin and evap thermistors reading good. I then turned on the water valve and found it working as designed. However, upon further inspection I found the bin already full of water and the valve ran several minutes still. The LED light continued to flash indicating an empty bucket even with a full bin. The recirculating pump ran as designed and so did the drain pump. I found a good frost pattern and the condenser fan turned on. I also found hot gas valve working. This indicates only a faulty water level sensor, and it will need to be replaced to function correctly.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 WPW10548509 (Water Level Sensor)"

Arrived on site for water dispenser chattering. I inspected the unit and work area. I found both valves chattering when dispensing water. I replaced both water valves and adjust the water line. I found the chatter is gone. I spoke to the customer about it the chattering comes back to install a water pressure reducer. Job complete.

"Arrived onsite for washer draining and agitator issues. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran individual agitation slow/fast and spin slow/fast, all passed. Inspected agitator dogs and were still in good shape. Filled unit and drained with no issue. Did find drain nose inserted over 12 in into standpipe so made adjustment to recommended 4 in. Could not duplicate any issues. Customer had complained about a smell from the washer so recommended running a clean cycle with washer cleaner. Job complete"

Arrived on site to diagnose a dryer that is not turning. Found weak start winding on motor and replaced motor. All is working properly at this time.

"(Tw) On-site for washer making noises. C/S unit would make squealing noises anytime it would spin. Found coins in bottom of basket around wash plate. Looked underneath unit, found belt rubbing on plastic shield, nut on cam was loose causing belt to slip. Replaced belt, tightened nut. Tested, unit no longer making squealing noise. Unit functioning as designed. Call complete.

"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found the motor was just humming and not moving.. Replaced auger motor and retested. Verified unit is dispensing correctly.

Arrived onsite for refrigerator defrost issues. Upon inspection found defrost heater wire disconnected. Secured connector and tested. Bypassed bimetal and ran test. Unit is functioning properly. Adjusted defrost timer to basic mode. Job complete

Arrived onsite for refrigerator with clicking noise. Upon inspection I found the noise coming from the back of the unit. I accessed the compressor area and found a pice of tape stuck on the condenser fan motor and the blades were hitting the tape causing the noise. I removed the tape and the unit now sounds as designed. No other complaints at this time. Job complete.

"Arrived on site and inspected oven and found it is not heating. Found TOD is good, spoke with SW and traced issue to Appliance manager. ordrng 1 W11179310 (Control)"

Arrived on site to test unit for blower not working. Test unit and found blower getting power but not coming on. Replaced blower test unit and unit test good job complete.

"Arrived on site to replace mag, cap, diode and all three door switches from previous diagnostics. Replaced parts, tested unit, unit works as designed. Job complete."

Arrived onsite for burner not functioning and control issues.

Arrived on site for right front burner not working . Found element and switch has failed . Replaced switch and will order element . Also found right rear switch charred . Ording rear switch as well call to set return ; ordrng 1 W10823711 (Right front element) and 1 WP3148953 (Right rear)

"Arrived on site to diagnose dishwasher with issues closing detergent dispenser. Found the latch for the dispenser door was broken. Replaced dispenser with new. When installing new one, found the tabs on the rinse air door were broken. Ordering another dispenser to resolve. ; ordrng 1 W10861000 (Detergent Dispenser)"

. ; ordrng 1 5304508925 (Main control) and 1 316419145 (Control overlay)

Arrived onsite to seal the unit for condensation issues. Sealed the unit with adhesive and foam. Called tech line once again. Let them know that the foam seal was done once prior to us coming out the first time. Said to seal the unit once again with the foam and adhesive. Spoke with Andy got sr#7730905761. No issues at this time. Job complete

Arrived on site for a refrigerator with the top freezer compartment hinge visibly missing parts. Upon further inspection I found the hinge physically broken. I replaced the hinge and tested the unit. It is now sealing properly and opening as designed. Call complete.

"Arrived on site to diagnose dryer that is giving an F3E2 error for moisture sensor, and has no sound. Checked for error codes and only found F3E2, but unit is still working as normal. Found sound is completely dead. Replaced the console to resolve, which should also resolve the error. Retested unit after allowing console to mate to control. Unit is now properly making appropriate sounds and no errors present. Call complete."

Arrived on job for complaints of frost in freezer again. Used heater to modify gasket so it will fit properly.

"Arrived on site for door seal issues. Diagnosed gasket not staying seated in liner channel installed new gasket customer provided,remolded door seal checked door operation good.

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit heated to 350 job complete.

Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. Job complete

Arrived on site for dw door wont stay flat when loading dishes on bottom rack/trim inside door at top sticks out on one side. Found right side door hinge pad had broken off. Upon inspection found the right side hinge making direct contact with the cavity of dishwasher. Used pliers to gently pull the right side hinge away from the cavity to prevent the pad from rubbing so hard against the cavity. Installed new pads and door opens and closes as designed. Door was not off center and door was properly mounted to the counter. Inspected hinges to make sure they were mounted properly and it looked good. Job completed.

"Arrived on site to test unit for oven temps not being correct. Found oven sensor readings were drastically fluctuating. Replaced oven sensor, tested unit, unit works good. Advised customer on operation of unit. Job complete."

"Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer demonstrated how the unit will turn on but the start button doesnt work. I attempted to place the unit in diagnostics and it failed. I removed the outer door panel and found where some liquid had leaked into the interior of the door and gotten on the keypad ribbon and shorted it out.

"Arrived on site to install new icemaker to resolve random grinding noises coming from unit. Replaced icemaker and restarted unit. Verified no or noises present, all is working as designed. Call complete."

"Arrived on site And inspected washer and found control panel is unresponsive, Washer was able to enter a diagnostic cycle and also found lid lock will not engage. Control panel, control board, and lid lock will need to be replaced. After replacing all three confirmed correct operation by starting a normal cycle. Washer is progressing normally, job complete"

Arrived on job for complaints of error code. Ran diagnostics and found code for slow drain. Checked pump and 120vac not working. Replaced pump and checked for leaks.

"Arrived on site for ice build up in fresh food evaporator,removed drawer found evaporator incased in ice,ran diagnostics basic defrost already set from previous repair.

Arrived onsite and was able to verify no leak. Unit is now operating without a leak. Advised customer of failing bake igniter symptom. No repairs scheduled at this time.

"Arrived on site to test unit for oven not heating correctly. Test unit and found oven would ignite then turn off with in seconds. Replaced board and sensor, test unit and found oven not igniting. Replace Vance test unit and unit working as designed job complete."

Arrived on job for complaints of no ice. Found 120vac to icemaker but not responding. Replaced icemaker and it responded correctly when power switch turned on. No leaks detected at time of service.

Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and checked configuration. All tested good.

Arrived on site for an ice machine that is making ice slowly. Inspected unit and work area. The customer advised that the unit does continue to run and make ice but that the unit hasn?t filled the bin in a week. I did ask the customer if they are still consistently using ice out of the bin and he advised they are. He had a concern about the unit draining in the back of the bin causing ice to melt. I did inform him that that is normal when the unit does drain the water reservoir. Ran through the diagnostic test and found all the components of the machine working properly. I did notice the unit is in a cabinet that barely fits the ice machine. The surrounding cabinet of the ice machine was pretty warm to touch indicating that there is restricted airflow from the condenser fan to remove the heat. I did advise the customer that that could be partially causing their issue. I called tech line and spoke to Dustin SR# 7731073239. He advised that the issue appeared to be an issue with installation and usage. He advised to have the customer make sure the cabinet holding the unit is wide enough and has enough clearance for the unit to have proper airflow.Unit is working as designed. Call complete.

"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 b(basket speed fault), F0 E5 (off balance load), and F2 E1 (UI stuck key) error codes. I ran the unit through a manual high speed spin and found the agitator spinning and the basket skipping. Attempted to remove the agitator and found the agitator completely locked onto the driveshaft. Attempted to remove with vice grips and a dryer belt but was unable to. Lifted up on the inner basket and found the basket hitting the agitator indicating the inner spline of the basket was broken too. Tried to break the agitator free that way but was unable to as well. Unit will need a full rebuild for repair

Arrived on site for a washing machine that is flashing an F1 E1 error code. Inspected unit and work area. Confirmed customers complaint and found the unit flashing that code for a main control fault as soon as you press start. Got authorization from a S to replace the main control. Replaced main control and tested unit. Unit is working as designed. Call complete.

"Arrived on site to inspect venthood noises. Upon further, the customer turned the unit on high speed and I could hear what sounded like something rubbing on the blower wheel. I removed the blower and found a mounting screw above the wheel that was down too far and was rubbing on the wheel. I adjusted the screw/backed it out and reinstalled the blower and tested. Unit is operating as designed. Job completed."

Arrived on site for a washing machine that won?t lock the lid. Inspected unit and work area. The customer advised that the unit does lock the lid but continuously fills and makes a clicking sound when agitation. Inspected underneath the unit and found the shifter completely detached from the cam. Replaced shifter with truck stock shifter and tested unit. Unit began working as designed. Call complete.; used 1 W11481722 (SHIFT ACTUATOR ) from stock

Arrived on site and inspected washer not allowing the customer to make selections. Confirmed the complaint and cycled power and even attempted diagnostics test mode and unit never moved from the delicates cycle. Even tried rotating the selector knob and unit simply beep twice constantly F8E1 Long fill and F2E1 Stuck button. I attempted the encoder test to try and isolate the stuck key and unit still didnt allow me to access and specific cycles. Order the complete console W11112656 to complete the repair and will return with the valve for the long fill error. Needs more work ; ordrng 1 W11112656 (CONSOLE)

"Arrived on site for dryer not allowing proper lint screen placement. Upon arrival I found lint screen removed and a major clog sitting within lint exhaust. Upon further disassembly in dryer I found no evidence that the clog had caused any hardware failures after finishing tests I found nothing other then the lint exhaust clogged causing lint screen not to sit properly. After reporting findings to customer, they stated they would rather clear clog themselves. I then finished reassembling unit.

"Arrived on site and inspected newly purchased washer that wont allow the customer to make any selections. I confirmed the complaint and found the console has a stuck power key , deeming the unit inoperable. I couldnt make any selections at all even after cycling the units power on and off several times. Ordering the console and controls that sit behind the console. Multiple parts are PSP, so office will reschedule return services. Needs more work ; ordrng 1 W11406492 (Panel control) and 1 W11447379 (Assembly console white) and 1 W11414312 (Wire harness) and 1 W11481116 (Control) and 1 8182201 (Screw)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised thst the ice maker is working fine; its the dispenser thats not working again. I tested the dispenser and it failed to function properly. I removed the ice bin and retested the dispenser and the motor failed to turn. I removed the ice maker/housing and attempted to turn the motor by hand and it is seized. Also found the solenoid getting stuck and the right RC door gasket is torn. Contacted techline and spoke to Andrew and advised of the compliant, previous repairs, and my findings. Andrew had me check voltage to the motor and I got 120V. Andrew recommended replacing the motor again and ordering it from Whirlpool stock and also order the divider and yoke/impeller just in case. Provided SR#7731070861. I advised my customer of the conversation and recommendations. I am ordering the dispenser motor, divider, impeller, solenoid and right RC door gasket and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W10309868 (Dispenser motor) and 1 WPW10309864 (Divider) and 1 WP63052-2 (Impeller) and 1 WPW10309866 (Solenoid) and 1 W10830055 (Right RC door gasket)"

Arrived on site for a microwave that won?t heat. Inspected unit and work area. Confirmed customers complaint and tested high-voltage components. Found the magnetron out of range. Replace the magnetron and tested unit. The unit began working as designed. Call complete.

"Arrived on site for wall oven not allowing upper oven to kick on. Upon arrival ran diagnostics but found no codes. Upon further disassembly I found no voltage coming from main control to any upper oven hardware. (Lower oven worked great) I tested t.o.d. Sensors to upper and lower oven and found resistance and continuity both within needed specs. Also found upper oven temp sensor and lower sensor ohming each between 1.093 & 1.094 ohms each at room temp. Also found both elements to upper and lower ovens werent broken and had great resistance according to 27.4 ohm when compared to tech sheet. During repairs I found u it had shown signs of previous repairs. During removal of main control I found trim and mounted bracket to ui were both broken and barely hanging in place and able to cover hv control properly. Due to nature of repairs will need autho for control, trim and panel. Office to reaching once ahs autho and Availability of parts is known; ordrng 1 WP8301848 (Main control) and 1 WP8302848 (Panel) and 1 WPW10172165 (Trim)"

Arrived on site to remove main control for rebuild . Upon arrival removed board. Will need office to send to whirlpool and reschedule once board is shipped back to us.; O-emld tckt

Arrived on site for cooktop needing previously diagnosed burner parts. Upon arrival I was able to remove and install a new from middle burner. I was not able to safely remove the front right burner. All the screws (including the middle burner that is repaired) are seized to the point that they are crumbling when turned. In order to safely repair unit the front three manifolds will need to be replaced to due to how the burners will need to be drilled out and removed. Will need ahs autho before continuing any further repairs. ; ordrng 1 Cnote (Need ahs autho) and 1 74009813 (Rr orifice holder) and 1 74009812 (Rf orifice holder) and 1 74009814 (Lf orifice holder) and 1 74009815 (Lr orifice holder) and 1 74009816 (Cf orifice holde) and 1 74009817 (Cr orifice holder) and 1 74007736 (Xl burner lf)

Arrived back on site to inspect a washer in the 3rd floor laundry center.Confirmed the complaint and found the lid lock was broken again due to guests of the hotel forcing the lid up before the lid latch and control unlock the unit.

"Arrived on site and inspected ice maker issues. Discovered the issue arent with the ice maker, but with the cracked ice container. Customer also showed me a broken deli shelf, however the shelf is considered cosmetic and isnt covered under manufacture warranty.Ordering the ice container and office to reschedule customer when part arrives. Needs more work.; ordrng 1 WPW10558424 (ICE CONTAINER)"