We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Liberty Hill, Texas 78642
Tommy
Job Details: 07/01/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced stainless console and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, Texas 78660
Wesley
Job Details: 07/01/2021
Arrived onsite and replaced thermistor and UI per the service Pointer. All else checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model mbr1956kes
Near Austin, Texas 78702
Jacob
Job Details: 07/01/2021
Arrived onsite for unit not cooling. Tenant said he did an un plug to the unit and has been working since. Still looked at the unit and found that the damper door was opening and closing as it should. No issues with the unit at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311SFYB00
Near Austin, Texas 78727
Justin
Job Details: 07/01/2021
Arrived on site for water pooling up in the refrigerator. Upon further inspection I found the the FC with a sheet of ice on the bottom. I gained access to the drain tube in the back and found the duck bill extremely clogged. I cleaned out the duck bill. I cleared out the ice and steamed through the drain line until it was clear. I then tested the tube and found water now going through as designed. Unit is working as designed. No leaks observed at the end of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Spicewood, Texas 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not producing ice, found power to ice maker, failed the jump test, ordering ice maker. Also returning tech to adjust freezer door cam. ; ordrng 1 2198597 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Round Rock, Texas 78665
Jimmy J.
Job Details: 07/01/2021
Arrived on site for Won't agitate and is not draining as well as it was. Happened all of a sudden. Found actuator had popped out of splutch. Ran diagnostics and got F7E5 (shifter fault code). No other error codes came on. Cleared error code. While removing actuator and installing new actuator found oil in dust cover. Will return with belt and cam and will be ordering a new gearcase. Also ordering valve JIC. Ran through auto diagnostics and washer completed all cycles. Let customer know they could use washer until we returned. ; ordrng 1 W11035747 (Gear Case) and 1 W11210459 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, Texas 78745
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected the washer and found F5E3 saved error code, found door latch on harness has one wire loose. After reattaching it ran test 1-11 and automatic test cycle 12 and everything passed. discussed correct amount of usage and cycle choices with apartment residence, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Austin, Texas 78750
Luis
Job Details: 07/01/2021
"Arrived on site for moisture in fresh food. Customer is placing paper towels in lettuce containers to absorb moisture,informed customer she will need to place the containers in the lower section and needs to place her greens in bags . Found gaps between liner and cabinet,added adhesive to gaps customer unhappy thinks her unit is defective from manufacture. Checked or seals good. SR#7731139044"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cedar Park, Texas 78613
David S
Job Details: 07/01/2021
"Arrived on site for washer making grinding noise. Upon arrival leaned the washer back and gained access to the gearcase and inspected the motor, cam and actuator. I noticed a lot of white dust covering the area around the cam. I disassembled the cam and found the teeth rubbing each other down. I replaced the cam, reassembled the unit ran a diagnostics test. Every component functioned as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS2
Near Austin, Texas 78744
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit making loud noise and burning smell. Found noise being bad magnetron and smell coming from burned out diode and cap.
We serviced a
MAYTAG DRYER
Model PYET244AYW
Near Taylor, Texas 76574
Wesley
Job Details: 07/01/2021
Arrived onsite and found lint in the blower wheel causing unit to vibrate. Cleared lint: unit is now operating as designed. All checks good.
We serviced a
GE DISHWASHER
Model GSD4060D00SS
Near Killeen, Texas 76549
Al
Job Details: 07/01/2021
"Arrived on site and inspected dishwasher not filling, looked underneath the sink and discovered the hot water source was turned to the OFF position. Turned the water on and unit began operating properly. No leaks observed. JOB COMPLETE.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Pflugerville, Texas 78660
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit operating with shorting bake igniter. Repaired short and advised customer on repair. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Spring Branch, Texas 78070
Andrew
Job Details: 07/01/2021
"Arrived on site to test unit for spray nozzle not spraying. Found nozzle was clogged. Replaced nozzle, tested unit, unit works good. Found check lint illuminating after every start. Unit is venting properly. Recommend replacing inlet and outlet thermistors. Ordering additional parts to ensure completion on return visit. Office to reschedule. ; ordrng 1 280148 (Cutoff) and 1 WP8557403 (Thermostat) and 1 WP8577274 (Thermistor) and 1 W10909685 (Thermal fuse) and 1 W11158453 (Control)"
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Volente, Texas 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for cooktop not igniting any of the burners. I accessed and removed the gas line from the regulator and confirmed gas was getting to the regulator. I removed the regulator and found it clogged and no gas able to pass through. I replaced the regulator and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78737
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing.
We serviced a
MAYTAG REFRIGERATOR
Model PBF2255HEW
Near Georgetown, Texas 78633
Lou
Job Details: 07/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 degrees & RC=40 degrees. I found a large amount of ice/frost built up on the FC evaporator cover. I tested the unit in diagnostics and found the defrost thermistor shorted. Tested defrost and it is operating as designed I recommended that the customer unplug the refrigerator and leave the freezer door open at least 24 hours before I return in order for the frost to defrost. I am order the defrost thermistor and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service. Customer is needing 1st call of the day and note that the unit he garage.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK25ILBT02
Near Georgetown, Texas 78633
Lou
Job Details: 07/01/2021
"Arrived on site to inspect refrigerator gaskets. Upon further inspection, I found both gaskets sealing properly. I tested temps in the FC=11 degrees and RC=39 degrees. Customer has FC section packed with food, but due to unit in garage not cooling properly. Found no evidence of any air leaks or frost building up. No repairs needed on this unit. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Buda, Texas 78610
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not starting and cancel button turning on by itself. Found shorted ui and board. Replaced both parts under the 5 year warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, Texas 78750
David Z
Job Details: 07/01/2021
Arrived on site to install previously diagnosed parts to resolve split hoses and damaged valve. Installed new hose from filter to valve and installed new valve. Replaced icemaker. Tested unit and verified no leaks are present and all is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, Texas 78704
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing Couldnt get a hold of owner but it will need both drain hoses and a new sump and motor office
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, Texas 78702
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Removed vent and found gasket not sitting correctly. Secured gasket test unit and unit test good job complete
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Elgin, Texas 78621
Matthew
Job Details: 07/01/2021
Arrived onsite for paint flaking in oven. Upon inspection found paint had chipped on upper oven base liner. Explained to customer that liner is not serviceable. Customer wanted to be sure that issue would not present any harm. Explained that issue is cosmetic and will not affect the unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Austin, Texas 78750
Luis
Job Details: 07/01/2021
5135Arrived on site. Replaced ui and main control previous tech diagnosed powered unit on all fans and compressor running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, Texas 78633
Lou
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the reservoir tubing being damaged during installation, I removed and replaced the reservoir and fitting and tested the water dispenser and ice maker. Unit is operating as designed with no further water leaks. Customer is having repair work done the walls and cabinets behind and around the unit. I did not level the unit at this time to allow for easier access when pulling the unit out. Customer will notify the office when the repairs are finished and schedule an appointment to level the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78744
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not drying dishes. Test unit and found bad dispenser not dispensing rinse aid. Replaced dispenser test unit and unit test good job complete.
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Belton, Texas 76513
Tyler
Job Details: 07/01/2021
"Arrived on site for rain is not allowing the right side oven to turn on properly. Upon arrival I just assembled unit and tried to test oven and found that range was kicking on as design in the oven allowing both bake and broil functionality but during diagnosis I found that the bake igniter although was receiving 120 V was not getting hot fast enough to let the gas in. After customer approval I made repair to bake igniter reassembled and tested unit multiple times and found that igniter was igniting the gas quickly and efficiently as designed, call complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, Texas 76541
Al
Job Details: 07/01/2021
Arrived on site and inspected dryer heating issues. Confirmed the complaint and found one of the connections at the cutoff wasnt connected properly causing the malfunction. Corrected the issue and unit tested as designed. Customers mom was on site and confirmed the repair. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Killeen, Texas 76541
Al
Job Details: 07/01/2021
Arrived on site and inspected washer leaking. Ran diagnostics and found the drain hose had a pinhole slit causing the unit to leak heavily. Removed and replaced it and tested it and unit tested as designed. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, Texas 76571
Lou
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor failing, the solenoid sticking and the right RC door gasket torn, I removed and replaced the motor, solenoid and gasket. Using my heat gun, I shaped the gasket before installing. Tested the unit and it is dispensing ice and the door gasket is sealing properly. I advised the customer of my repairs and demonstrated the dispenser working. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.545824
Near Killeen, Texas 76543
Tyler
Job Details: 07/01/2021
"Arrived on site for refrigerator not making ice and freezing in bottom of freezer compartment. Upon arrival found ice maker had been receiving 120 volts, but motor was stuck mid harvest not allowing completion. After installing new ice maker I also was able to verify that inlet valve was getting full voltage as well but not allowing water to pass into ice maker. After replacing valve I was able to get full functionality and water both to ice maker and dispenser. No leaks during repairs. Also found leak in freezer was defrost related due to a warped evap drip pan. I was able to reform drip pan to allow water not to pass into freezer flooring compartment. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Copperas Cove, Texas 76522
Al
Job Details: 07/01/2021
"Arrived back on site to replace the ice maker. Removed and replaced it and unit cycled, filled and was harvesting when I left. JOB COMPLETE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Copperas Cove, Texas 76522
Al
Job Details: 07/01/2021
Arrived on site and inspected defective dishwasher dispenser. Confirmed the complaint and removed and replaced it. Reassembled and unit tested as designed. JOB COMPLETE
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near San Marcos, Texas 78666
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the unit worked when closed correctly, instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Manchaca, Texas 78652
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for oven running hot. Found oven running around 8?. Calibrated oven to -10? test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS185JPB2
Near Leander, Texas 78641
Justin
Job Details: 07/01/2021
"Arrived on site for an ice machine not making any ice. Upon arrival the reservoir was full of water. I tested the unit and found all it would do was fill and drain. The compressor, recirculating pump, or condenser fan never turned on. I tested voltage going to the recirculating pump and found not 9V going to it, and I never heard it hum. This indicates a bad control and possibly a bad pump. I also gained access to the bottom of the evap and found significant corrosion on the cap tube and drier. You could also visibly see the tube from the recirculating pump to the water dispenser was extremely clogged. control, recirculating pump, tube, and dispenser. I also advised the customer that due to the corrosion he may also have a cooling issue.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spicewood, Texas 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not powering on, found proper power at both the wall and at the control, found UI was not responding, found proper power to UI out of main control, found wire harness on UI control was not making a strong connection, i used small flathead and adjusted the prongs on the UI harnesses make a secure connection to the main control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Marcos, Texas 78666
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit did not lock at all, I checked all other functions and found no issue. Office to reschedule ; ordrng 1 W11032875 (LATCH )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB02
Near Canyon Lake, Texas 78133
Andrew
Job Details: 07/01/2021
"Arrived on site to replace evap, compressor and filter drier from previous diagnosis. Found no issues with evap. No refrigerant in system when hooked gauges. Charged system to specs to look for leak, found tube from cabinet to drier was leaking from solder joint. Noticed tube from cabinet was extremely short. Only about 3/8 of tube from cabinet left from previous sealed system repair. Replaced compressor and attempted multiple times to solder new drier but was unsuccessful as insulation was melting and dripping into solder joint preventing proper seal. Attempted to solder a thinner wall coupling but heat was still causing insulation to melt into joint.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Dripping Springs, Texas 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of door not closing and lights not working. Replaced hinges to correct door issue. The lights are not working because the control is damaged and not sending power.
We serviced a
KITCHENAID MICROWAVE
Model KBHC109JSS0
Near Dripping Springs, Texas 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of light not working. Found the bulb open. Light sent was defective will need replacement bulb to complete. ; ordrng 1 WPW10440740 (lmp-basles)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, Texas 76539
Al
Job Details: 06/30/2021
"Arrived on site and inspected washer not agitating properly. Ran diagnostics and confirmed the complaint. Lifted the unit and found the motor, cam, belt, shield screws and customers floor saturated in oil from the failed gear case. I attempted to free the wash plate in order to replace the gear case and found the wash plate was seized on to the gear case. Ordering all parts needed to complete the repair. Ordering authorization for all parts needed to complete the repair. ; ordrng 1 W10902814 (WASH PLATE) and 1 W10528947 (HUB NUT) and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD) and 4 W10752187 (SCREW)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, Texas 78717
Justin
Job Details: 06/30/2021
Arrived on site to install previously diagnosed parts. I installed the new tub and then tested the unit. I ran a diagnostics cycle and it ran through as designed. I observed no leaks at the end of service. I then installed the new retainer. The unit was not properly installed or bracketed in. I advised the customer that until this is done they may experience movement of the entire unit when opening and closing the door. The unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS25GGHBB
Near Georgetown, Texas 78633
Jonathan S
Job Details: 06/30/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Tested dispenser operation with bypassed and found failed filter housing. Will need to replace complete manifold to repair. Removed manifold and installed new. Had customer dispense water from front while observing water connection in back. Customer had new filter on hand and requested to install. Had customer flush water through dispenser. All tested good, no water leaks detected.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Niederwald, Texas 78640
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for unit not heating. Test unit and found element working correctly advised customer to use rinse aid to help unit dry better job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78745
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected dryer and found control panel is unresponsive, reset connection to control board and it is running properly. Also found airflow is restricted and recommended apartment maintenance clear air vent to the of the building, job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2632LP2
Near Hutto, Texas 78634
Kayman
Job Details: 06/30/2021
Arrived onsite to install previously diagnosed parts. I installed the separator and cover. I tested the unit and it is working as designed at this Time and no leaks were detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS950SIAH00
Near Austin, Texas 78723
Matthew
Job Details: 06/30/2021
Arrived onsite for refrigerator leaking water from RC. Upon inspection found reservoir cracked and busted connector from water line. Will need to order and replace reservoir tank and connector.Office to reschedule ; ordrng 1 WPW10271543 (connector) and 1 WPW10366790 (reservoir)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Salado, Texas 76571
Wesley
Job Details: 06/30/2021
Arrived onsite for concerns about unit installation and possible error codes. Checked diagnostics and found no error history. Operation of oven and microwave functions are good and normal. Did however adjust installation for proper structure in cabinet to improve door closure and reduce risk of microwave switch engagement issues. All checks good. Advised customer on findings.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Martindale, Texas 78655
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was installed incorrectly causing issues, readjusted drain line and tested unit. All functions worked. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Round Rock, Texas 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for washer not operating found previous company out did not plug unit agitator it. Plugged in and tested found unit operating correctly but belt loose creating loud squeal. Ordering belt.; ordrng 1 W10808317 (Belt)
We serviced a
WHIRLPOOL WASHER
Model CHW8990BW0
Near Leander, Texas 78641
David S
Job Details: 06/30/2021
"Arrived on site for washer giving F1 error code and not running. Upon arrival confirmed F1 error code CCU Error. Checked polarity voltage and found good voltage and correct polarity. Replaced the control and continued to have the same error code. Contacted techline spoke with Kathi, She redirected us to commercial techline. We advised them of the situation and they determined it was a miscommunication between the control and UI.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, Texas 78741
Kevin
Job Details: 06/30/2021
Arrived on site and replaced cooktop and found control panel is dented on the left-hand side. It will need to be ordered before control board is replaced took one picture; ordrng 1 W11175518 (Control panel)
We serviced a
MAYTAG DISHWASHER
Model MDB3601AWB0
Near Temple, Texas 76504
Wesley
Job Details: 06/30/2021
Arrived onsite and found door leaking from sediment build up and damage to the vent. Ordering inner door and screen to repair. All else checks good. Office to reschedule.; ordrng 1 WP8528310 (Inner door) and 1 WP3371710 (Screen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Johnson City, Texas 78636
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not cooling, found failed start device, I replaced start device, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVWH2
Near Harker Heights, Texas 76548
Al
Job Details: 06/30/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, Texas 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit worked normally and caused no soot, the customer had been using old pans and was not used to natural gas, instructed customer on use. Complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near San Marcos, Texas 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not heating and steam being seen, upon inspection found the vents had been blocked causing issues, builder cleared and all functions returned. Complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Austin, Texas 78724
Scott
Job Details: 06/30/2021
"Arrived on site replaced control , will need to reorder dampener ( damaged) Found cracks in freezer liner . Ordering liner repair kits . May need AUTHO.; ordrng 2 8201700 (Liner repair kit)s and 1 AUTHO?"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, Texas 78737
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not working. Found no cold water supply to washer. Will need to correct water supply.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Killeen, Texas 76549
Al
Job Details: 06/30/2021
"Arrived on site and 2/2 on a second ice machine that simply wasnt making ice. Confirmed the complaint and found the water source was disconnected from the unit, not allowing the unit to make ice. After plumber arrived and repaired the water the unit began making ice. Job complete. Customer is going to clean the unit due to the clean unit light on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Jonestown, Texas 78645
Lou
Job Details: 06/30/2021
"Arrived on site to insect refrigerator not making ice. Upon further inspection, the customer advised that the ice thats in the bin was from previous day. I inspected the ice bin and found very little ice. I tested the ice maker in diagnostics test #56 and found no errors. In test 59, the ice maker harvested; test 58, the heater came on and the thermistor was reading that temps were warmer than harvest temps (due to customer having the FC door opened for a long period of time loading the FC section with food); test 57, ice maker harvested and in test 45, the ice maker filled with water. I opened the deli drawer and found the deli control not operating. I removed the deli control and found the harness not fully connected. I inspected the deli harness and it is good. While placing the unit into diagnostics, I found the UI not chiming when pressing the buttons. Due to the issues with the ice maker, I am ordering the UI, hv control. No water leaks observed during service.; ordrng 1 W10843055 (HV control) and 1 W11387386 (UI) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, Texas 78613
David S
Job Details: 06/30/2021
Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put the unit through. Diagnostics cycle and found the unit working as designed. I inspected the spray arms and I found both spray arms restricted and not spraying properly. I am order I both spray arms to complete the repair.; ordrng 1 WPW10491331 (Spray arm) and 1 WPW10498900 (Second level spray arm)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Lampasas, Texas 76550
Al
Job Details: 06/30/2021
Arrived back on site to install previously ordered conversion kit. Removed and replaced the the back left and unit tested as designed to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED97HEDBD0
Near Blanco, Texas 78606
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit making noise ose, found repair kit needed, I replaced repair kit, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Leander, Texas 78641
David S
Job Details: 06/30/2021
"Arrived on site for oven broiler exploding. I inspected the unit and work area. I spoke to the customer and found out the broiler is intermittently not lighting half the burner, and when the unit does this it will fill with gas and light after three attempts. We turned the broil on and found it lighting on both sides but it has a yellow flame around the whole burner instead of it being blue. The broiler and the broiler fitting have been replaced once already. We tested the unit multiple times and found it yellowing every time.
We serviced a
KITCHENAID MICROWAVE
Model KBMC147HSS03
Near Austin, Texas 78704
Jacob
Job Details: 06/30/2021
Arrived onsite for door to unit falling. Tested the door and door would fall with hardly any tension. Replaced both springs. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Austin, Texas 78704
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit not dispensing ice. Tested unit. No ice was dispenser. Upon further inspection. Found that the motor is good and turning but the ice container seems to jump and won?t turn the arm in the bucket to help break the ice or dispense. Ordered parts. ; ordrng 1 2258250 (ICE CONTAINER COMPLETE ) and 1 WP2188917 (shaft) and 1 WP2220458 (coupling)"
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, Texas 78744
Kevin
Job Details: 06/30/2021
Arrived on site and inspected dryer and found it is noisy while running. Noise is coming from fan blade striking air tunnel. Removed air tunnel and repositioned metal surface to provide more clearance. If she continues some foam tape for a gasket to widen the gap will be needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Leander, Texas 78641
David S
Job Details: 06/30/2021
Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I out the unit into diagnostics and found no error codes. I put the unit through a diagnostics cycle and found all components activating as designed. The unit has a plastic tube and does not absorb or radiate heat very well. I spoke to the customer about running the hot water at the sink before running the dishwasher and having it set to high temp wash and dry. Job complete.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Lakeway, Texas 78734
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not drying. Found the air supply not flowing.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Johnson City, Texas 78636
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not completing cycle, found failed lid latch, I replaced latch, unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEM00
Near Blanco, Texas 78606
Brandon
Job Details: 06/30/2021
"Arrived on site to replace previously diagnosed start device, after replacing, found sealed system issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRF25FRBL02
Near Seguin, Texas 78155
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not making ice or cooling correctly, upon inspection found the unit was not opening damper, replaced icemaker and filled. Ordering damper. Office to reschedule ; ordrng 1 2216112 (air diffuser)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Lakeway, Texas 78734
Luis
Job Details: 06/30/2021
"Arrived on site for water leaking from icemaker. Removed icemaker assembly found ice frozen over in fill cup causing water to leak out of icemaker and into ice bin,cleared fill cup,ran icemaker through a cycle water filled with no leaks."
We serviced a
JENN-AIR RANGE
Model JDSP536HL00
Near Austin, Texas 78757
Justin
Job Details: 06/30/2021
"Arrived on site for a range with the steam setting not working. Upon arrival the customer stated they had previously had it on a 40 psi RO system and had found it worked when they bypassed it. They now have removed it off of the RO system and have it on its own line. Although it is still not working. I put the unit into diagnostics mode and found stored error code F7E1 for boiler oven temp limit. I manually activated the valve and boiler. I found both activating. I gained access to the back of the unit and ohmd out the pressure switch, boiler element, and the boiler sensor. All ohmd out good. I then manually activated the boiler and found proper voltage going to it and the water began heating up. I removed the line from the valve and found water coming from the reservoir. I then ran a steam bake and could hear the reservoir begin to fill and feel the water reservoir get hot, but no steam. I called techline and spoke with Rich and received SR# 7731136235. Rich recommended replacing the boiler assembly and the appliance manager just in case it was not reading the correct temp. He also stated that he believes the customers RO and water system are fine, for they are so close to the recommended 45 psi. I am ordering the boiler assembly and the office will need to reschedule. No leaks observed at the time of service.; ordrng 1 8186352 (Boiler Assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Round Rock, Texas 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for previously diagnosed parts. Replaced trim and gasket and proceeded to test unit is opening and shutting as designed ran unit through diagnostics no leaks detected. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, Texas 78754
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for CSI MW not heating correctly, light and fan not working. Found light working and microwave heating. Found blower fan not spinning on either setting. Microwave would heat for approximately 3 minutes then you could hear the magnetron stop running. Went to install interlocks and found the secondary interlock leads were too big for the wires connectors that are connected to the current interlock. We will need to order the correct interlock kit that goes with this microwave. I will also order the magnetron, capacitor, diode, control, and blower to return with just in case.; ordrng 1 W10850446 (Capacitor) and 1 W10892388 (Hood fan) and 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10892389 (Control board)"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Georgetown, Texas 78628
Jonathan S
Job Details: 06/30/2021
Arrived on site for dryer SAID numbers not matching tag on front of dryer. Gained access to SAID taken picture of correct SAID. Shared info with customer. Tested dryer operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, Texas 78705
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit still draining. Looked inside the unit and saw that there is some water in the spin tub. Can hear the drain motor running but not getting the water out. The drain motor may be clogged, also they said the control panel will start showing random things on the screen and you can?t select options. Unit is doubled stacked. Need a second technician. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11325580 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Del Valle, Texas 78617
Jacob
Job Details: 06/30/2021
Arrived onsite for unit not allowing correct selections. Put unit in diagnostics and got F0E5 off balance. Tenant said that when they put it in drain and spin it would put in water like a normal wash cycle. Went ahead and and changed out the control. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, Texas 78705
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit not starting a cycle. Tested the unit and unit did not start a cycle. Went ahead and changed out the latch but did not solve issue. Upon further inspection, found that the connector for the latch was completely un connected to the main board. Re connected wire. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Manor, Texas 78653
Matthew
Job Details: 06/30/2021
Arrived onsite for dryer not functioning. Upon inspection found failed block and L1 wire. Replaced block kit. Customer will need to replace power cord due to failed wiring. Recommended 4 prong 6 ft cord. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, Texas 78741
Kevin
Job Details: 06/30/2021
"Arrived on site and replaced all parts diagnosed on previous visit, microwave is operating normally, job complete"
We serviced a
WHIRLPOOL DRYER
Model LEQ8858JQ0
Near Kempner, Texas 76539
Al
Job Details: 06/30/2021
Arrived on site and inspected dryer baffle that came loose. Confirmed the complaint and disassembled the unit and was able to reinstall the baffle and add 2 quarter inch screws to secure it. Tested the unit and unit tested as designed to customers satisfaction. JOB COMPLETE
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Johnson City, Texas 78636
Brandon
Job Details: 06/30/2021
"Arrived on site to replace damaged outer door, hinges, and nameplate. After replacing we noticed there was also damage to the handle, bottom vent, and inner door frame. Ordering handle, bottom vent, and inner frame. ; ordrng 1 W11518518 (Handle) and 1 WPW10327373 (Bottom vent) and 1 Cnote (Office to reschedule) and 1 WPW10709147 (Inner frame)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Bastrop, Texas 78602
Matthew
Job Details: 06/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced water tube and regulator. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, Texas 78641
Lou
Job Details: 06/30/2021
"Arrived on site to inspect range leveling foot damage. Upon further inspection, I found the left leveling foot badly damaged and the oven door handle loose. I removed and replaced the foot and removed the oven door and adjusted the handle. Tested unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, Texas 78641
Lou
Job Details: 06/30/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to turn the unit on and it failed. I removed the terminal block cover and found the black wire had shorted due to it not being tightened when it was installed. Using a block kit (279320) from another call, I removed and replaced the block and repaired the harness and cord connections and tested the unit. Unit is operating as designed. I advised the customer of my findings and repairs. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, Texas 78633
Jonathan S
Job Details: 06/30/2021
"Arrived on site to install previous diagnosed part. Powered unit off at switch. Removed failed vent/ wax motor and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Leander, Texas 78641
David S
Job Details: 06/30/2021
"Arrived on site for ice forming inside freezer door. Upon arrival tested the horizontal mullion and it checked out fine. Upon further inspection found RC evap drip pan bowed and leaking. .; ordrng 1 W11457241 (Drip pan)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, Texas 78626
Jonathan S
Job Details: 06/30/2021
"Arrived on site for washer not spinning water out of clothes and making abnormal sound when filling with water. Performed diagnostics mode and checked fault codes. Found error F0-E3 overload, F0-E5 off balance load and F2-E1 stuck key. Performed encoder test and all key passed. Performed manual test mode and found failed solenoid. Will need to replace inlet valve to correct. Removed failed valve and installed new. Performed diagnostics mode and tested water operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, Texas 78634
Kayman
Job Details: 06/30/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the tub full of water. When I attempted to drain I could hear the drain engage and hum but no water pumping. I vacuumed out the water and replaced the drain pump. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Pflugerville, Texas 78660
Kayman
Job Details: 06/30/2021
Arrived onsite for refrigerator with ice bin stuck and unable to remove. Upon inspection I confirmed the complaint . I found the ice chute gasket crooked. I was able to remove the ice bin and found it full of ice. The ice maker filled while onsite as well. I explained my findings to the customer and advised they monitor the unit to see if the issue was intermittent. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB0
Near Georgetown, Texas 78633
Jonathan S
Job Details: 06/30/2021
"Arrived on site for range not maintaining temperature. Customer stated that unit will show its at 350? but will cancel cycle and restart bake temperature will be lower. Inspected unit and work area. Measured amp draw on igniter and found at 3.4 amps, within range. Performed temperature test and measured first 3 cycles. Found after preheated igniter was only drawing 2.9 amps. Will need to replace igniter.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Waco, Texas 76708
Tyler
Job Details: 06/30/2021
"Arrived on site for washer giving f2e2. Upon arrival I confirmed error but found no other codes stored in control memory. After testing connection between ui and control I found ui was not responding to input properly. Ran recommended f2e2 error tests on ui, control and harness, I found main control not detecting I put from ui or harness. I then replaced main control and found ui still not responding. After replacing all 3 parts I found u it was fully functioning as designed and cycling through customer selected functions when needed. Found no leaks during or after repairs. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFCO
Near Austin, Texas 78738
Robert
Job Details: 06/30/2021
Arrived on job for complaints of vent doors broken. After replacement test operation.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Leander, Texas 78641
David S
Job Details: 06/30/2021
Arrived on site for bake/broil not working. We inspected work area and gained access to the igniter. Found igniter not spliced in properly. Checked resistance to igniter and found good resistance. Reconnected igniter properly. Plugged in the unit and tested bake/broil to find it functioning properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, Texas 78738
Robert
Job Details: 06/30/2021
Arrived on job for complaints of tripped breaker. Ran test cycle and motor got very hot. Replaced motor and test. No leaks detected at time of service
We serviced a
MAYTAG WASHER
Model MAV7700AWW
Near Elgin, Texas 78621
Matthew
Job Details: 06/30/2021
"Arrived onsite to replace previously diagnosed parts. Replaced timer, lid switch and plunger. Tested unit and unit is functioning properly. Job complete"