Near Austin, TX 78747
Richard
Job Details:
10/28/2020
DRYER WHIRLPOOL WED4850HW0
"Arrived onsite for the dryer not working. During testing found that the thermal fuse had blown again. Replaced fuse, element, thermostat, timer. Tested dryer and it works good. Let run for a minute to make sure the fuse will not blow again. Dryer heats up and runs fine. Complete"
Near Leander, TX 78641
Lou
Job Details:
10/28/2020
RANGE AMANA AGR5330BAS3
"Arrived on site to install previously diagnosed and ordered part. Due to the door outer glass trim coming off, I removed and replaced the outer glass and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL ET8CHMXKB04
"Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not starting, replaced start device and nothing changed, tested for voltage and was getting the correct 120, ordering compressor and parts for SS. Office to reschedule ; ordrng 1 22225647 (COMPRESSOR ) and 1 AUTHO (AUTHO) and 1 Tj90sf8404 (ACCESS) and 1 Wp2254250 (EVAP) and 1 Wp4387938 (IVERLOAD)"
Near Georgetown, TX 78626
Tommy
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived onsite found unit was inlet valve was stuck open. Unplugged unit and turned off water. Removed inlet valve and installed new. Turned water back on to unit and plugged unit in. Ran through diagnostics test unit tested good. No signs of leaks during service and dripping ceased. Job Completed.
Near Killeen, TX 76549
Al
Job Details:
10/28/2020
WASHER MAYTAG MVWC400XW4
"Arrived on site and inspected washer loud noises during spin cycle.Confirmed the complaint and removed and replaced the pump and gearcase, both were defective.Reassembled and unit tested as designed.No leaks Job complete"
Near Austin, TX 78754
David Z
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site to diagnose refrigerator building ice on evap cover in RC. On arrival found a large amount of ice built up ok the cover causing RC to heat up. Called tech line and was told to check and follow for any nonperformed steps In SP W11092686. They advised me to have the unit thawed and melt down the ice on it, and to replace and secure the evap cover, and seal it with silicon. Ordering parts per tech line. Office to reschedule. Tech line case SR7729150070.; ordrng 2 2185788 (clamp)s and 1 W11188493 (cover-evap)"
Near Georgetown, TX 78626
Tommy
Job Details:
10/28/2020
MICROWAVE WHIRLPOOL WMH31017HS4
Arrived onsite for microwave making weird noise. Upon arrival found that fan motor was failing and had been damaged. Pulled unit down and replaced fan motor. Put unit back into place and tested. Unit tested good job completed.
Near Killeen, TX 76549
Al
Job Details:
10/28/2020
RANGE WHIRLPOOL WFE320M0JS0
Arrived on site and inspected an F1E0 (internal board failure) on a range.Verified the complaint and visibly inspected the control and terminalUnit will require a control to complete the repair.Ordering the control.Office to reschedule the customer due to patÂ’s availability.Needs more work ; ordrng 1 W11432568 (CONTROL )
Near Pflugerville, TX 78660
David S
Job Details:
10/28/2020
MICROWAVE WHIRLPOOL WMH31017HS6
"Arrived on site for unknown damage to the microwave. I inspected the unit and work area. I found the inside of the microwave stained yellow, I attempted To clean it off but it wonÂ’t come off. I found the plastic piece o the turn table melted. I found some kind of melted substance in the interior light cover. I pulled the unit down and found the same melted substance on top of the microwave, coming from the vent. See SD quick pic. I tested the unit and all functions work, but you get a burning smell. I found no components melting or failed at this time. I called techline and spoke to Scott, I advised Scott of the situation and got sr # 7729148979 ,
Near Lakeway, TX 78738
Robert
Job Details:
10/28/2020
RANGE WHIRLPOOL KODE500ESS04
Arrived on job for complaints of smell in cook mode. Preheat oven and could not duplicate. Oven working properly.
Near Pflugerville, TX 78660
David S
Job Details:
10/28/2020
WASHER WHIRLPOOL WFW6620HC0
Arrived on site for washing machine control not working. I inspected the unit and work area. I found the unit to be a stacked unit. I put the unit through diagnostics and found the latch not activating properly. I replaced the latch and continued diagnosing. The unit is operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78703
Leonardo
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to replace board and drain pump. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78739
Richard
Job Details:
10/28/2020
MICROWAVE KITCHENAID KMBS104ESS02
Arrived onsite for the microwave display not working properly. During testing found that the UI needs to be replaced.Ordering UI and office to schedule. ; ordrng 1 W10891907 (cntrl-elec)
Near Georgetown, TX 78633
Paul
Job Details:
10/28/2020
VENTHOOD UNKNOWN WVU37UC6FS0
Arrived onsite for a vent hood making a grinding noise. I found the blower wheel had come loose and the brass nut and collet were chewed up. I replaced the blower wheel and tested the hood. The unit sounds normal and is working as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02
Arrived onsite for refrigerator making loud noise when cooling. Upon inspection I found the compressor making a loud metal on metal vibrating noise. I added a sound pad between the compressor and chassis. I can not recreate the noise through diagnostics start up of the compressor or condenser fan. Job complete
Near Manor, TX 78653
Scott
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW4855HW1
"Arrived on site for drain pump staying on . Ran diagnostic got long fill and long drain error . Found pressure hose pinched closed . Rearranged hose placement to advoid crimping . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78738
Robert
Job Details:
10/28/2020
WASHER LG WM3770HVA/84CA
Arrived on job for complaints of smell in washer. Ran diagnostics and found no codes washer working properly and draining properly. No leaks detected at time of service.
Near Spicewood, TX 78669
Brandon
Job Details:
10/28/2020
REFRIGERATOR ELECTROLUX E32AR85PQSE
"Arrived on site for customer complaint of unit leaking, found refrigerant line condensation dripping from copper tubing leaking onto floor. Ordering insulation ; ordrng 1 CNOTE (PARTS RESEARCH ON INSULATION FOR COMPRESSOR TUBING )"
Near Austin, TX 78744
Leonardo
Job Details:
10/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived on site to replace fuse. Replaced fuse and micro control board. Also secured door ordering new console and new light bulb and transformer. Office to reschedule. ; ordrng 2 W10886919 (LIGHT BULB )s and 1 W11238401 (LIGHT TRANSFORMER ) and 1 W11297728 (CONSOLE )
Near Austin, TX 78758
Wesley
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived onsite and used pads to dampen the condenser so it does not rattle. Advised customer on repair. All checks good.
Near Hutto, TX 78634
Andy
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03
Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Scott
Job Details:
10/28/2020
DISHWASHER GE ZBD7920P10SS
"Arrived on site for UI not responding to touch commands . Checked all connections did find silver migration. No water leaks detected at time of service. Customer is having leaking issues with sink .
Near Leander, TX 78641
Tommy
Job Details:
10/28/2020
DRYER WHIRLPOOL WED4815EW1
Arrived onsite for dryer not heating. Upon arrival found element was cracked. Replaced element and tested unit tested good. Job Completed.
Near Georgetown, TX 78628
Paul
Job Details:
10/28/2020
WINE COOLER WHIRLPOOL WUW55X24DS0
Arrived onsite for a wine cooler thatÂ’s not cooling in either section. I tested the unit and found the compressor running. I tapped the system and found it at only 15 psi indicating a loss of refrigerant. I found no signs of where the leak is. The compressor and evaporator will need to be replaced. Office to RS.; saved tckt
Near Liberty Hill, TX 78642
James
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived on site and tested operation. Found when ice maker calling for water the fill tube on back is spraying water. Found hole in water line and cut bad section out and reconnected tube. Tested lights and found right door switch not operating lights. Accessed switch and found one wire not connected to switch. Connected wire and tested. Unit tests good. Job complete
Near Austin, TX 78757
David Z
Job Details:
10/28/2020
FREEZER WHIRLPOOL WRT311FZDW01
"Arrived on site to diagnose refrigerator with some frost building in freezer. Found freezer door is sitting at an angle and is barely sealing on top. Tried leveling unit, and adjusting brackets and slightly improved fit, but unit seems to be on uneven ground. Heated and sealed gasket. Unit is now seating better and working as designed. No other adjustments that we can make. Call complete."
Near New Braunfels, TX 78130
Andrew
Job Details:
10/28/2020
WASHER MAYTAG MTW5870TW0
"Arrived on site to test unit for not starting. Unit is receiving proper voltage. Found bad timer. Replaced timer, tested unit, unit works good. No leaks detected. Job complete."
Near Manor, TX 78653
Andy
Job Details:
10/28/2020
OVEN WHIRLPOOL WOS31ES0JS
Arrived on site for oven error code. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Andrew
Job Details:
10/28/2020
DISHWASHER MAYTAG MDBH945AWB
Arrived on site to test unit for not responding. Unit is receiving proper voltage. Found control board is getting proper voltage but not put voltage out. Needing control board to fix issue. Office to reschedule.; saved tckt
Near Austin, TX 78756
Matthew
Job Details:
10/28/2020
RANGE KITCHENAID KSGG700ESS1
"Arrived onsite to replace damaged panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
Near Spicewood, TX 78669
Brandon
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03
"Arrived on site for customer complaint of unit making noise, found start device faulty. Replaced start device, unit tested good."
Near Austin, TX 78746
Luis
Job Details:
10/28/2020
ICE MACHINE KITCHENAID KUIC15PRXS2
"Arrived on site for temp concerns. Ice in bin,ran diagnostics all test passed,condenser fan motor running,changed setting to no delay and changed ice thickness
Near Waco, TX 76710
Tyler
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Arrived on site for dishwasher that would not turn on. Upon arrival the customer stated that the unit would turn on and fill up and drain but would not agitate after speaking with customer about symptoms I ran a diagnostic mode on the unit and found an F for E3 air code indicating the motor was having a problem I didnÂ’t check connectors P5-1 & p5-2 Make sure that the main control was sending the proper 120 V down to the motor that I needed to and I found out what was going on was the actuator was burning itself out and skipping a cycle of going from Phil automatically to drain even though the motor is receiving the proper voltage the actuator started giving off a burning smell I could not find any amperage draw that was excessive or any electrical failures from the main control. I found that the sump assembly that the actuator is attached to it starting to go bad and needs to be replaced I informed the customer that the part is currently out of stock in
Near , TX 78611
Jonathan S
Job Details:
10/28/2020
OVEN KITCHENAID KOCE500ESS05
"(JM) Arrived on site for microwave combo with light not working and door open/close message appearing after closing the door. Walked customer through the door closing slowly will cause message to appear, showed customer that letting the door close on it own will not show message. F Changed out light and unit functioning as designed.
Near Austin, TX 78737
Luis
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00
"Arrived on site for moisture and droplets in freezer section. Called tech support for ongoing issue,ran video chat with Andy from tech support per tech support thinks its environmental that humidity entering freezer when door is open,wants freezer door replaced as last effort. Ordering a freezer door. ; ordrng 1 W10839793 (NAMEPLATE) and 1 W10849520 (DOOR FREEZER)"
Near Georgetown, TX 78633
Paul
Job Details:
10/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ5
Arrived onsite for a microwave that changes time. I found that the control was set on 24hr military time. I explained this to the customer and asked if the control had ever displayed am or pm and the customer stated no. I set the clock to am/pm and the control is working as designed. Call complete.
Near Bee Cave, TX 78738
Luis
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL MFI2568AES
"Arrived on site for no cool. Powered unit on compressor running,removed compressor cover,found corrosion on discharge tube,powered unit off hissing noise from location of corrosion,diagnosed refrigerant leak at location of corrosion. Unit will need a new compressor and discharge tube. ; ordrng 1 NEEDAUTHO and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10160407 (COMPRESSOR) and 1 WP12866903 (DISCHARGE TUBE) and 1 WPW10143759 (DRIER UV)"
Near Bastrop, TX 78602
Scott
Job Details:
10/28/2020
RANGE WHIRLPOOL WFE505W0HS1
"Arrived on site for hot burner indicator light staying on . Customer informed me light went off couple days prior Tom my visit . Checked elements and switches , found no failure . Turned on each burner , all indicators lights turned on and turned off normally . Found no sign of failures at time of service . Job complete ."
Near Mountain City, TX 78610
Leonardo
Job Details:
10/28/2020
COOKTOP WHIRLPOOL KCGS950ESS02
Arrived on site to test unit for burner not getting correct flames. Test unit and found conversion kit had been done in correctly. All burner had wrong orifice in wrong burners. Corrected all burners with correct orifices test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details:
10/28/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QS4A
Arrived onsite for unit not freezing or cooling. Looked at unit. Saw that the condenser didnÂ’t have hardly much of a frost pattern. Submitted sealed system check list. Let customer know of the issue. Need authorization before returning for service. Ordered parts. Office to reschedule. ; ordrng 1 241856908 (tube-connector) and 1 297286803 (capacitor-run) and 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5303918659 (compressor)
Near Georgetown, TX 78633
Paul
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener and tested it. The unit is quiet and is working as designed. Call complete.
Near Austin, TX 78727
David S
Job Details:
10/28/2020
WASHER MAYTAG MVW7232HW0
Arrived on site to install previous diagnosed part. I removed the damaged strike and installed a new one. I tested the unit and it is now working as designed. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details:
10/28/2020
DRYER MAYTAG MEDX655DW1
"Arrived on site for Not Heating - Electric DryerRan temps in dryer and only room temp was displayed. I went to the terminal block to test voltage. IÂ’m getting 124 from L1 to ground and 124 from L2 to ground, but no voltage from L1 to L2. Three prong. Spins but does not heat. Explained to customer an electrician would need to come out to inspect wiring to locate issue. Job completed."
Near Taylor, TX 76574
Andy
Job Details:
10/28/2020
WASHER MAYTAG MVWX655DW2
Arrived on site for washer dispensing hot water when cold water is selected. Did note that both supply valves at wall were turned off on arrival due to leaking when turned on. Tested and inspected unit and found hot water supply line hooked up to cold and cold hooked up to hot. Made needed adjustments. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance and on that supply valves at wall are leaking when turned on and will need plumber to come fix issues. Turned water off at wall to prevent water damage risk and spoke with customer on this. No other repairs are needed at this time.
Near Manor, TX 78653
Andy
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW4855HW1
Arrived on site for washer leaking oil. Tested and inspected unit and found failed gearcase leaking oil. No repairs are to be done at this time. No water leaks present at time of service.
Near Austin, TX 78738
Brandon
Job Details:
10/28/2020
RANGE WHIRLPOOL KSEG700ESS2
"Arrived on site to replace failed control and infinite switch, after replacing parts, unit tested good.
Near Austin, TX 78759
Matthew
Job Details:
10/28/2020
DISHWASHER KITCHENAID KDPE234GPS0
Arrived onsite for dishwasher leaving detergent at bottom. Put unit in diagnostics and found 4/3 wash motor error . Tested unit and motor would not engage. Customer was having home electrical problems at the time but was able to determine that motor was faulty. Need to order pump and motor. Office to reschedule. ; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78737
Leonardo
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Arrived on site to test unit for not washing. Test unit and found bad sump and motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Burnet, TX 78611
Jonathan S
Job Details:
10/28/2020
WASHER MAYTAG MVWX655DW2
"(JM) Arrived on site for washing machine that was only filling roughly 1/4 of the tub. After inspecting the unit we checked for fault codes and found none. Performed diagnostics mode, and automatic test cycle where we monitored operation. Unit worked as designed. Informed customer on user care guide and operation. No water leaks observe during service. Call complete."
Near Austin, TX 78724
Matthew
Job Details:
10/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived onsite for torn freezer gasket. Replaced gasket, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78704
Jacob
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL KRFC300EWH03
Arrived onsite for unit having frosted up over ice in the freezer. Looked at freezer. Saw frost and ice buildup. Took a pic in quick pic. The seal around door was not sealing properly. Let customer know to allow the freezer to defrost 24 to 48hrs before returning to do the work to replace seal and possibly slides if needed. Office to reschedule. ; O-emld tckt
Near Seguin, TX 78155
Noah D
Job Details:
10/28/2020
DISHWASHER KITCHENAID KDPM804KPS0
"Arrived on site to inspect dishwasher for not draining, checked drain pump, control and tubing, no problems found. Ordering pump motor and optical sensor. Office to reschedule ; ordrng 1 W11035709 (MOTOR ) and 1 W11126174 (OPTICAL SENSOR )"
Near Round Rock, TX 78665
Jimmy J.
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01
Arrived on site for RF not making ice. Customer informed me they placed some ice in the ice bucket they bought from the store. Shortly after the ice maker began making ice again. Placed fridge in diagnostics and no error codes were displayed. Replaced ice maker in case the current one is going out. Job completed.
Near Georgetown, TX 78633
Paul
Job Details:
10/28/2020
OVEN KITCHENAID KODE300ESS04
Arrived onsite for an oven not heating correctly. Mr stated they had their 1 year builder inspection and the inspectors report showed the top oven at 320 degrees when the set point was at 350 degrees.
Near Round Rock, TX 78665
Jimmy J.
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHV0
Arrived on site for Heating Element Not Working - DishwasherPlaced dishwasher in diagnostics and no error codes came up. Heating element was hot at the end of diagnostics. Found that there was not any rinse aid in the rinse aid dispenser. Informed customer that using a rinse aid will give her much better drying performance. No leaks detected. Job completed.
Near Austin, TX 78728
David Z
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site for unit not producing ice. Found RC evap frozen over building ice again. Following service pointer W11092686 for additional steps. Per tech line call earlier recommendation is to secure the evap to the liner, replace evap cover and seal it to liner with silicon. Ordering new evap cover, silicon, clamps and screws. Office to reschedule. Customer advised to defrost prior to arrival.; ordrng 2 2185788 (clamp)s and 4 67006425 (screw)s and 1 EVAPSHIMS (EVAP SHIMS) and 1 W11188493 (cover-evap) and 1 WP482338 (adhesive)"
Near Bastrop, TX 78602
Scott
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW8040DW0
"Arrived on site for 6-3 error code . Ran diagnostic got 6-2 ,6-3 errors . Key pad not responding . Replaced main control and UI interface . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete . Did recommend getting appliance surge protector."
Near Spicewood, TX 78669
Brandon
Job Details:
10/28/2020
VENTHOOD FRIGIDAIRE FHWC3040MS
"Arrived on site for customer complaint of on/off button broken, found broken control, ordering part ; ordrng 1 5304491590 (control) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH)"
Near Austin, TX 78717
Tommy
Job Details:
10/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived onsite for oven UI not working. Upon arrival found UI not responsive could not get into diagnostics. Ordering console and control. Also customer stated microwave door lock wasnÂ’t working ordering interlock just in case.; ordrng 1 W11261167 (CONTROL ) and 1 W11297728 (CONSOLE ) and 1 W11356970 (INTERLOCK HARNESS)
Near Burnet, TX 78611
Jonathan S
Job Details:
10/28/2020
WASHER MAYTAG PAV2300AWW
"Arrived on site to install previous diagnosed parts. Inspected unit and work area. Gained access to drain pump and removed failed pump with belt. Installed new and drained remaining water from unit. Tested all other operations. All tested good, no water leaks detected."
Near Leander, TX 78641
Lou
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a small dent in the upper right corner of the right RC door. When I went to replace it, I found that the replacement door was damaged. Notified the office. Ordering the right RC door and advised customer, but office will contact and schedule return service. No water leaks observed during service.; ordrng 1 W11435343 (RIGHT RC DOOR SS)"
Near Georgetown, TX 78628
James
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL MFT2778EEZ01
Arrived on site and found large amount of frost coming from left half of fresh food evaporator. Steamed away ice and disassembled unit to access evaporator. Found less than 4” strip along right side did not have frost but as you move left it became a solid block of ice and had frozen damper in closed position. Found new harness with fan had been installed incorrectly and was damaged. Installed new harness with fan and steamed all ice from evaporator and evaporator housing. Reassembled and tested operation. Found unit tests good. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit dispensed water and the motor failed to come on. I advanced through testing and the dispenser, drain pump operated as designed, but the element did not get very hot. I gained access to the control and placed the unit back into diagnostics and tested voltage t the control and found the control is not sending voltage to the motor. Checked ohms to the motor and it was good. I removed and replaced the main control and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Kayman
Job Details:
10/28/2020
DRYER WHIRLPOOL MEDB765FC0
Arrived onsite for dryer stopping mid cycle or shortly after the unit is started. Upon inspection I found good voltage coming from the wall. I found the power cord showed good continuity with correct voltage at the terminal block under a load . I also verified air float in the vent system by checking the outlet on the side of the home. When I tested the sensor via tech sheet guidance I could not match my resistance readings to the correct readings on the sheet. I am ordering a Sensor (WPW10298258) and main harness (W11104351) returning with the main control fuses and cut offs just Incase.; ordrng 1 W11104351 (harns-wire) and 1 WPW10298258 (harns-wire)
Near Austin, TX 78750
Wesley
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW5000DW3
Arrived on site and found jewelry in the drain pump. Removed jewelry.unit is now operating as designed.
Near Round Rock, TX 78681
Kayman
Job Details:
10/28/2020
MICROWAVE MAYTAG MMV1163DW00
Arrived onsite to install previously diagnosed parts. I accessed and replaced the primary interlock switch. I reassembled and tested he unit. Unit is spinning lighting and heating as designed. I reinstalled the unit and tested again. All checks passed.
Near Georgetown, TX 78633
Lou
Job Details:
10/28/2020
DOWNDRAFT KITCHENAID KXD4630YSS0
"Arrived on site to inspect downdraft not raising/lowering. Upon further inspection, I tested ohms to the power switch and it tested good. I pressed the switch in and nothing happened. I found the unit not plugged in. Plugged it in and retested. Unit raised as designed. Tested the blower and it is operating as designed. Pressed the power button again and the unit went down. Found that the trim piece is not sitting correctly on the unit due to the clips being broken. Ordering 3 clips and will return with all prescreened parts..; ordrng 3 WPW10421518 (clip)s"
Near Burnet, TX 78611
Jonathan S
Job Details:
10/28/2020
FREEZER WHIRLPOOL WZF34X16DW04
"Arrived on site for freezer making rattling noise. Inspected unit and work area. Found sound coming from compressor area. Removed access panel and found seal had fallen off of copper line and causing start dev vibrating against compressor. Removed starting device and installed new. Added sealer to copper line. Performed diagnostics mode and tested. All tested good, no water leaks detected. Call complete."
Near Cedar Park, TX 78613
Kayman
Job Details:
10/28/2020
DRYER WHIRLPOOL WED5620HW1
Arrived onsite for dryer with intermittent console issues. Upon inspection I found the console wire connector was not completely seated at the UI I re secured the connector and tested the unit. the unit is working as designed at this time. I advised the customer get their vents cleaned once a year to avoid any condensation build up. If issue returns please send a console and ACU as they may be needed but I could not recreate the issue today. Job complete.
Near Granger, TX 76530
Cliff
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on site to diagnose a refrigerator that did not continue to produce ice after icemaker was replaced. Found water valve not completely filling icemaker assembly. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
10/28/2020
OVEN WHIRLPOOL WOS51EC0HS02
"Arrived on site for Oven is running too hot, almost 50 degrees hotter then where its set.Ran three sets of temps in oven. 417 high 324 low, 365 high to 332 low, then 370 high to 330 low getting an average of 356. Oven is heating as designed. No calibration needed. Job completed."
Near Austin, TX 78745
Kevin
Job Details:
10/28/2020
WASHER MAYTAG MHWZ400TQ02
"Arrived on site and inspected washer and found saved error code F20, valves.At this time customer elected to change valve, after replacement ran a diagnostic cycle and it completed properly, job complete."
Near Georgetown, TX 78628
James
Job Details:
10/28/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
Arrived on site and tested operation. Found no response from water dispenser. Ran test 96 to test valve and found valve working and water dispenser. Exit diagnostics and tested dispenser again with cup. Dispenser now functioning properly. Job complete
Near Austin, TX 78704
Jacob
Job Details:
10/28/2020
REFRIGERATOR KITCHENAID KRSF505ESS01
"Arrived onsite for unit not cooling once again. Called Techline. Had me check thermistor, reading on thermistor was good. Did let techline know about the wire having carosion to the plug in for the fan. No issues at this time."
Near Kyle, TX 78640
Jacob
Job Details:
10/28/2020
DRYER WHIRLPOOL MEDB835DW3
"Arrived onsite for unit not drying clothes properly. Pulled vent hose off of unit. Found a lot of hair and lint stuck inside the vent tube coming out of the unit. Cleaned the unit vent side, And some in the tube. Tested unit. Unit testing as normal. Let customer know that the vent side through the wall needs to be checked and possibly thoroughly cleaned for better results.
Near Round Rock, TX 78681
Jimmy J.
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site for TOP RACK MISSING SOME PARTS ON LEFT SIDERemoved damaged rack support and installed adjuster kit. New Kit rolls in and out with ease. Job completed.
Near Austin, TX 78745
Jacob
Job Details:
10/28/2020
DRYER WHIRLPOOL LER4634PQ1
Arrived onsite for timer to unit not advancing. Tested unit. Timer not advancing. Replaced timer once again. Did not fix solution this time. Found that the wiring harness may need to be replaced. Let customer know.
Near Georgetown, TX 78626
Tommy
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDF130PAHB0
"Arrived onsite for dishwasher dispenser not dispensing. Upon arrived found sump work as designed through diagnostics, dishwasher dispenser door was minority jammed causing it not to open when designed fixed dishwasher dispenser door and tested unit tested good. No signs of leaks detected during service."
Near Austin, TX 78734
Robert
Job Details:
10/28/2020
REFRIGERATOR JENN-AIR JFI2089AEP12
Arrived on job to replace previously diagnosed parts. After replacement test operation. Water flowing. No leaks detected at time of service.
Near Austin, TX 78731
Kevin
Job Details:
10/28/2020
REFRIGERATOR KITCHENAID KRFC604FSS02
"Arrived on site and replaced Orion control, and HV control and refrigerator has powered on and has begun running. Customer will monitor it for 12 to 24 hours to ensure it begins cooling properly job complete"
Near Elgin, TX 78621
Andy
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
Near Austin, TX 78748
Leonardo
Job Details:
10/28/2020
OVEN KITCHENAID KOSE500ESS00
Arrived on site to test unit for f6e6 lost communication error. Replaced console ordering new control board reschedule . ; ordrng 1 W11179310 (CONTROL BOARD. )
Near Austin, TX 78704
Leonardo
Job Details:
10/28/2020
OVEN KITCHENAID KEBC107KBL05
Arrived on site to test unit for not heating. Test unit and found opened tod. Test unit and unit heating correctly job complete.
Near Austin, TX 78705
Jacob
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01
Arrived onsite for unit not cooling. Looked at unit. Found that the fan motor was not working to push the air around. Ordered part. Rescheduled with customer. .; ordrng 1 WP2315549 (evap fan motor)
Near Austin, TX 78750
Wesley
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW7120HW0
Arrived onsite and found unit working as designed. Recalibrated and balanced and advised customer on off balance problems. All checks good.
Near Del Valle, TX 78617
Matthew
Job Details:
10/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
Arrived onsite for unit making popping noise. Upon inspection found char marks between glass and turntable. Tested unit and did not show signs of any other issues but will need turntable and motor replaced. Office to reschedule.; ordrng 1 W10642989 (motor-turn) and 1 W11245707 (support)
Near Georgetown, TX 78633
James
Job Details:
10/28/2020
FREEZER WHIRLPOOL WRX735SDBM0
Arrived on site and tested operation. Found ice build up in container chute. Found gasket on door not sealing to ice container properly. Corrected gasket and removed ice build up from container chute. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
David S
Job Details:
10/28/2020
DRYER KENMORE 110.877297
"Arrived on site for dryer powering on but not starting. I inspected the unit and work area. I tested the unit and found it giving error code f01, machine control error. I swapped in a new control and tested the unit. It started working as designed.I reassembled the unit and tested it again. The unit is working as designed.
Near Austin, TX 78744
Luis
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01
"Arrived on site for no cool. Found evaporator incased in ice, ran diagnostics defrost thermistor reading open,defrosted evaporator found thermistor wires broken from base of thermistor head,replaced thermistor,ran diagnostics thermistor reading good. Unit will need to run through a normal defrost to remove remainder ice. If unit does not come back to temp in 24hrs customer will need to run a hard defrost"
Near Austin, TX 78728
Wesley
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW7300DW0
Arrived onsite and replaced the lid and the drawer. Advised customer on repair. Leveled unit. All checks good.
Near Driftwood, TX 78619
Brandon
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for customer complaint of loud noise and no ice, found failed ice maker and failed auger motor. Order motor coupler and ice maker. ; ordrng 1 W11310391 (DISPENSER MOTOR) and 1 WPW10169511 (coupling)"
Near Georgetown, TX 78633
Lou
Job Details:
10/28/2020
WASHER WHIRLPOOL WTW4800BQ1
"Arrived on site to inspect washer water temps. Upon further inspection, customer advised that when operating the unit on warm water, only cold is working. I placed the unit in diagnostics showing no error codes. Tested the unit and it operated as designed. The cold, hot and warm water good. I tested the valve and it was within range on ohms testing. I tested the thermistor and it was within range as well. Following the tech sheet, it recommends replacing the main control. I am ordering the control and CNOTE-LSO and scheduled return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 W10671327 (cntrl-elec)"
Near Spicewood, TX 78669
Robert
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on job for complaints of heater not working. Ran test cycle and found heater working properly. Adjusted wet agent setting. No leaks detected at time of service
Near Pflugerville, TX 78660
David S
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03
Arrived in site for sealed system repair. I gained access to the compressor. When I punctured the dryer I found 15 psi. Indicating a leak. I installed a UV dryer and coupler into the compressor. I gained access to the freezer evaporator and replaced with new. I pulled a 30 inch vacuum and found no leaks. I put a sweep charge into the system and inspected for leaks I found none. I put a measured charge of 4.5 oz r134a. I monitored pressures and found good pressures. I left the fridge run while I packed up my tools and found a good frost pattern forming on the evaporator. I reassembled the unit. The unit is now working as designed. Job complete.
Near Round Rock, TX 78664
David S
Job Details:
10/28/2020
REFRIGERATOR AMANA ASD2522WRB01
"Arrived on site for fridge not cooling. I inspected the unit and work area. While I was talking to the customer I could hear the start device, click continually. I gained access to the start device and found it drawing 10 amps constantly, and the compressor hot to the touch. I replaced the start device and capacitor. I powered the unit back on and I found the compressor turning on and drawing 1 amps. I gained access to the evaporator and found it forming a frost pattern. He compressor started coming down in temp as well. Please allow up to 48 hours for the fridge to full get to temperature. Job complete"
Near Georgetown, TX 78633
James
Job Details:
10/28/2020
COOKTOP WHIRLPOOL WCG55US0HS00
Arrived on site and tested operation. Found both front burners not igniting. Found screws missing from both front burners missing screws that secure top and office holders together. Took photos of correct screw needed and attached to file. Parts to verify correct screw before services scheduled; ordrng 4 8286921 (screw)s and 1 CNOTE (RESEARCH) and 4 W10758282 (screw)s
Near Elgin, TX 78621
Andy
Job Details:
10/28/2020
WASHER MAYTAG MVWB835DW0
Arrived on site for washer no operations. Tested and inspected unit and found failed UI console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Kayman
Job Details:
10/28/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived onsite for dishwasher not drying dishes and detergent pod left behind after wash. Dishes not clean. Upon inspection I found a stored error code of F7E1 for no heat. I ran diagnostics and I found the dispenser not opening when called for. I found no voltage going from the control to the dispenser. I replaced the dispenser and control and the dispenser now works as designed but still no heat. I removed the heater element and tested its continuity the heater was bad so I replaced with new and tested the unit. The unit is now working as designed and no leaks were detected during time of service. Job complete
Near Austin, TX 78701
Jacob
Job Details:
10/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for unit dropping in temperature. Called Techline once again. Had me use my thermometer from my meter. Saw that the temperature was 41 degrees. Did not give fix at this time. Said to use a data logger to monitor temp readings. Got sr#7729123070. Spoke to DW. Ordered temp logger. Office to reschedule. .; ordrng 1 TEMPLOGGER (TEMP LOGGER)
Near Burnet, TX 78611
Jonathan S
Job Details:
10/28/2020
WASHER MAYTAG MVWB865GW1
(JM) Arrived on site for washer with sheet caught in agitator. Inspected unit and work area. Removed agitator and removed sheet. After reinstalling agitator we performed diagnostics mode and found F2E1 and F8E3. Informed customer lid was left open after filling and cleared error codes. Ran test cycle and unit worked as designed. No leaks observed during service. Call complete.