Service History 1166 - Appliance Express

Near Killeen, TX 76542

Tyler

Job Details: 09/30/2020

DRYER GE DCVH640EJ0WW Arrived on site to install previously diagnosed parts causing a grinding noise within dryer. Upon disassembly of the unit in accessing the front panel of the dryer to replace the glides as well as plastic housing assembly I found the Bottom half of the air duct plastic assembly that helps the bottom of the drum rotate smoothly in place was shattered. We will also named to return with the lower air duct/glide assembly in order to complete repair. ; ordrng 1 WE14M119 (air duct asm)

Near Killeen, TX 76542

Job Details: 09/30/2020

DRYER WHIRLPOOL WED49STBW1 Arrived on site to install previously ordered part.Removed and replaced the defective dryer door gasket.Job complete

Near Waco, TX 76712

Jonathan M

Job Details: 09/30/2020

VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for a vent fan that is making a loud vibration noise as it spins. Inspected unit and work area. Removed motor from unit and found multiple fan blades missing off the motor. Advise customer that would need to be replaced for repair. Ordering motor .; ordrng 1 W11035826 (motor-fan)"

Near Killeen, TX 76549

Job Details: 09/30/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and inspected dishwasher and found dishwasher not washing.Put the unit in diagnostics test mode and found the pump and motor were defective.See photos for further.Advised customer of my findings and advised her the office will be in contact with her for further.See notes; O-emld tckt

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/30/2020

DISHWASHER WHIRLPOOL WDF310PLAW1 "Arrived on site for dishwasher that was not allowing water to drain out properly. Upon arrival I found drain lines were ok clear and customer had stated she had run the dishwasher a few times since previous visit and that sometimes the unit seemed to drain ok and other times it wouldnt. I tested voltage to drain pump from PCB. It drain pump was receiving a stable 120v. I ran 2 test cycles and noticed the drain pump sounded like something was rattling in it. I drain and cleared what water had accumulated in the sump area and disconnected the drain pump itself from the sump. I found no debri of any kind within the exposed sump or drain. I ran a third test and found unit drain fine on third test but still making the same rattling noise. I disconnected the drain hose from under the sink and ran it up to the top to empty the opposite side of sink. I ran a 4test and drain pump still rattling and would not drain the water. The drain is at times getting to a

Near Killeen, TX 76542

Job Details: 09/30/2020

DRYER AMANA NED4655EW1 Arrived on site and inspected dryer taking several loads to dry.Checked unit and found the unit tumbles and heats properly.Used vent test kit and determined the customers ventilation system at the duplex has been completely blocked off and not allowing the unit to vent at all.Unit works as designed.Customer to contact landlord to get ventilation system issues repaired.Job complete

Near Temple, TX 76502

Jonathan M

Job Details: 09/30/2020

WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine that wouldnt complete cycles and was flashing on the control board. Inspected unit and work area. Found unit on an uneven surface and adjusted the feet to allow the unit to become level. Placed unit in service diagnostics and found an F2 E1 (stuck key) and F5 E3 (lid unlock fault) error codes. Tested unit in an auto test and found the lid lock having issues. Replaced latch and tested unit. Unit is working as designed. Call complete.

Near Georgetown, TX 78628

Tyler

Job Details: 09/30/2020

WASHER SAMSUNG WF405ATPASU/A2 Arrived on site for washer that was leaking whenever in use and upon arrival customer stated that the more clothes they tried to wash and the bigger the loads the moral of water would leak out. Upon arrival I ran a diagnostic check on the Samsung and cannot find any error codes indicating any hardware software failures but when I disassembled the front drain pump compartment door I found theres a lot of rust around the mounting bracket of the drain pump and then inspected drain pump area and found that one of the pressure hoses that goes to the bottom of the drain and tub work area have fallen lose off on its mounting brackets and landed on the drain pump which then caused it to melt a hole through the hose. Office will need to reschedule with customer due to part currently being out of stock ; ordrng 1 DC97-15411E (ASSY HOSE AIR)

Near Hutto, TX 78634

Andy

Job Details: 09/30/2020

FREEZER MAYTAG MZF34X16DW01 Arrived on site for freezer not freezing. Upon arrival unit was unplugged. Plugged unit in and unit would not initially run due to control issues after a while unit powered on and stated running. Took back off and found amp draw within range. Took evaporator cover off and watched for frost pattern. Unit did not develop frost pattern and amp draw started to climb as unit ran and compressor started to get hot. Customer will need new control and SS repair.

Near Georgetown, TX 78633

James

Job Details: 09/30/2020

DISHWASHER WHIRLPOOL WDT710PAYM4 "Arrived on site and tested operation. Found no response from control panel. Tested for power to unit and found none. Smell of electrical near panel. Accessed controls and found control has shorted and melted harness connector for power in and heater. Found heater is beginning to rust at mounts. Unit will need new harness, control and heater to repair.

Near Kyle, TX 78640

Richard

Job Details: 09/30/2020

RANGE WHIRLPOOL WFC150M0JB0 Arrived onsite for the oven burners not working properly. During testing found that the burners are equipped with temp sensing. They are not working properly. Ordering all four burners to solve the issue. After installing the new burners and issue has not been resolved tech line will need to be called. Office to schedule ; ordrng 2 W11396790 (ELEMENT)s and 2 W11396792 (ELEMENT)s

Near Harker Heights, TX 76548

Tyler

Job Details: 09/30/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator not making ice and temperatures in fresh food compartment not keeping to temp. Upon arrival I found the all fans and compressor running. Customer stated ice cream had softened some prior to cooling issue in ff compartment and that ice maker had stopped making ice as well prior to cooling issue. Upon inspection of the fresh food section I found a thick layer of ice forming around the evaporator compartment. I found unit was having a miscommunication between the main Ui control and defrost thermistors in the ff compartment. I was able to complete repairs and ran a diagnostic to verify no new problems were occuring. Unit had no errors, the 3 way valve and compressor as well as condenser fan motor all worked in conjunction with each phase they were activated and both evap coils as well as the fans were running and distributing healthy frost patterns. Unit working as designed call complete"

Near New Braunfels, TX 78132

Luis

Job Details: 09/30/2020

REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for no cool. Evaporator in fresh food incased in ice. Pierced low side pressure reading +20 during fresh food cool and 7 during freezer cool. No issues with sealed system. Loud noise while refrigerant entering evaporator,defrosted evaporator replaced defective thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie, per service pointer W11092686F secured evaporator to liner wall using clamps and zip ties,secured cover ran diagnostics changed defrost setting to basic,added sealer to cap tube. Repaire covered by extended warranty for harnessAUTHO S16360; used 1 4318168 (SEALER), and 1 WPW10277799 (HARNESS) from stock"

Near Salado, TX 76571

James

Job Details: 09/30/2020

REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site and installed new compressor kit. Charged with 4.65 oz 134a and tested. Unit beginning to cool. Instructed customer that the unit will need 24 hours to reach temperature. Job complete

Near Austin, TX 78734

David Z

Job Details: 09/30/2020

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose one washer with leak coming from it. Ran diagnostic cycle and checked error codes. Found F0E5 overload, F0E2 oversuds. Ran unit and saw a lot of suds built up in washer. Only spot I saw evidence of a water leak was the dispenser. Ordering new dispenser. Advised customer to cut back on soap usage and reduce load size to correct the error codes, and the over suds can also cause leaks. Office to schedule when we can a get a dispenser. ; ordrng 1 W11465532 (DISPENSER )"

Near New Braunfels, TX 78132

Andrew

Job Details: 09/30/2020

MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to test unit for rattling noise return. Found cooling fan motor rubbing fan shroud. Readjusted fan . Tested unit, unit works good. Job complete. If issue continues recommend replacing cooling fan assembly(W11344874)."

Near Austin, TX 78717

Kayman

Job Details: 09/30/2020

RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for range with convection fan not working. Upon putting the unit into diagnostics I found no stored error codes. I ran an auto test cycle and both fans turned on as designed. We ran a preheat in convect and the convection fan turned on at 200 degrees as designed. Fan is very quiet. Job complete.

Near Georgetown, TX 78628

Job Details: 09/29/2020

UNKNOWN UNKNOWN W1234567

Near Austin, TX 78701

Jacob

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit over freezing some food and drinks inside the refrigerator. Tested unit. Found that control damper door inside the refrigerator was not responding. Replaced control damper. Tested unit. No leaks at this time. Job complete

Near Austin, TX 78701

Jacob

Job Details: 09/29/2020

WASHER WHIRLPOOL WFW560CHW0

Near Wimberley, TX 78676

Andrew

Job Details: 09/29/2020

RANGE KITCHENAID KESS907SSS02 Arrived on site to replace both control boards from previous diagnosis. UI board damaged in box. Found fix-thrmst burnt out. Needing UI board and fix-thrmst on return visit. ; ordrng 1 WP341196 (thrmst-fix) and 1 WP9759944 (bimetal) and 1 Wpw10181439 (cntrl-elec)

Near Pflugerville, TX 78660

Cliff

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site to diagnose a refrigerator that is leaking in the freezer. Found icemaker fill tube not aligned properly into icemaker. Reset tube the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78728

Paul

Job Details: 09/29/2020

MICROWAVE KITCHENAID KMHS120ESS09 "Arrived on site for a microwave that was not heating but has power. Customer mentioned that two days after last visit they heard a loud pop, and that was when the current problem started. Once we removed the microwave we checked continuity on the fuse and found it open but the switches were all good. We then received 0 ohms on the magnetron as well made sure they were tight, and got OL between the filament and chassis being good. I found no other readings to ground on the L1 or N circuit. I replaced the fuse W10138793 with one from truck stock. I tested the microwave with the HV circuit disconnected and it worked as designed. I tested the unit with the HV circuit connected and it worked the first time but the second time the circuit breaker tripped. I tested the cord and was getting a reading from chassis ground to N. I traced the neutral circuit to the hood lamp socket causing the issue. Need to replace the socket and possibly the bulb to complete th

Near Austin, TX 78747

Kevin

Job Details: 09/29/2020

WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and replaced capacitor and actuator diagnosed on previous visit, after repair washer will now complete a calibration and. Diagnostic cycle. Also found apartment resident is using non-HE detergent and recommended that they switch to an HE detergent for washer to operate normally. No water leaks from connections at time of service, job complete"

Near Del Valle, TX 78617

Matthew

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for refrigerator not cooling. Upon arrival the unit was cooling. Freezer temp at 0 degrees and refrigerator at 34 degrees. When system goes into defrost the defrost cycle is longer than normal causing complete defrost. Then the unit cools down again. Need to replace thermostat and ADC. Office to reschedule. ; ordrng 1 W10866230 (thermostat) and 1 WPW10352689 (cntrl-elec)

Near Austin, TX 78739

Richard

Job Details: 09/29/2020

DISHWASHER KITCHENAID KDTE334GPS0

Near Dripping Springs, TX 78620

Brandon

Job Details: 09/29/2020

WASHER ROPER RTW4516FW2 "Arrived on site for customer complaint of washer not powering on, found failed control.

Near Cedar Creek, TX 78612

Andy

Job Details: 09/29/2020

WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed UI control. Removed failed part and replaced with new. Tested unit with no improvement. Inspected and found failed power cord. Spoke with DW and will need to order new cord. Also installed new lock box kit with little improvement. Can not locate needed parts on parts break down. Ordering parts research. Office to schedule return trip. Instructed to leave unplugged for safety. No water leaks present at time of service. Also ordering parts verification on power cord.; ordrng 1 SEENOTE (PARTS RESEARCH/ LOCK) and 1 SEENOTE (VERIFY/ POWER CORD ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10205499 (cord-power)

Near Austin, TX 78758

David S

Job Details: 09/29/2020

WASHER WHIRLPOOL WTW7500GC2 Arrived on site for console not working. I inspected the unit and work area. I tested the console UI and found some of the buttons not responding during the encoder test. I am ordering the console and control just in case. The office will reschedule. The parts are expart. ; ordrng 1 W11130238 (cntrl-elec) and 1 W11130341 (console)

Near New Braunfels, TX 78130

Noah D

Job Details: 09/29/2020

WASHER WHIRLPOOL MLG22PRAWW0 "Arrived on site to inspect stacked unit for not operating, f74 was on screen, power cycled the unit and no change, will need to order ACU and UI. Office to reschedule ; ordrng 1 W11243276 (CONTROL ) and 1 W11243288 (UI )"

Near Austin, TX 78758

David S

Job Details: 09/29/2020

RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for damaged panel. I inspected the unit and work area. I found the back right corner of the panel damaged. I removed the damaged panel and replaced with new. Job complete.

Near Killeen, TX 76541

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 .Arrived on site and inspected French door refrigerator not cooling in either compartment.Confirmed the complaint and found the customer had the unit unplugged when I got there.Plugged in the unit and unit condenser motor, compressor and evaporator motor all came on briefly and then the compressor and evaporator motor shut off approximately 3 minutes into powering on.

Near Lorena, TX 76655

Jonathan M

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for refrigerator thats freezing food in the refrigerator section and has no ice production. Inspected unit and work area. Took temperatures in unit and found unit sitting at 37°F. Customer advised that his food was freezing in several sections of his refrigerator. Found dude pushed up all the way against the back and overstocked. Advise customer of airflow issue and that that would cause items to freeze in certain areas and have a hard time cooling the entire unit. Tested icemaker using a jumper and unit completed a harvest cycle and filled. Checked thermistors and icebox fan in service diagnostics and both were working as designed

Near Georgetown, TX 78633

Lou

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL GI6SDRXXQ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the slide rails and brackets not functioning properly, I removed and replaced both slide rails and both brackets and tested. The FC door is closing as designed and is sealing properly. No water leaks observed during service, job completed."

Near Georgetown, TX 78628

Jonathan S

Job Details: 09/29/2020

RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range rear left burner not igniting. Tested burner and found spark igniter not sparking. Gained access to module and found wire grounding to frame. Corrected wire harness and tested burner. Found all burners igniting. Tested oven operation. All tested good.

Near Belton, TX 76513

Job Details: 09/29/2020

ICE MACHINE WHIRLPOOL GI15NFRXS0 Arrived on site and inspected ice machine not producing healthy ice.Confirmed the complaint and found the grid cutter was defective.Removed and replaced it.Reassembled and unit began operating properly.Job complete

Near Manor, TX 78653

Andy

Job Details: 09/29/2020

RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range not heating in bake but heats in broil. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/29/2020

WASHER LG WM2650HWA "Arrived on site for washer leaking intermittently. Inspected unit and work area. Removed top and drain pump panel. Performed diagnostics mode and monitored test operation. Gained access rear access panel and removed. Performed test mode 3 more times and inspected for leaks. Found no activate leaks. Found water traces from vent. Found customer on water softener system. Informed customer on soap usage. All tested good, no water leaks detected durning service.

Near Horseshoe Bay, TX 78657

James

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KFIS25XVMS8 Arrived on site and tested operation. Found unit is operating at time of service. Customer stated the ui will sometimes work and other times it will not. Random lights will come on at ui and unit will stop cooling as if the ui turned the unit off. Job complete

Near Austin, TX 78705

Luis

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Arrived on site for no cool. Powered unit on compressor powered on no frost formation on evaporator,pierced low side pressure reading -20,during drier removal excessive amount of oil in drier. Removed compressor,flushed lines,oil in lines,replaced compressor,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure reading -20 high side @ 100. Found oil in drier,installed another drier same issue called tech support per tech support being sent to product reviewused 1 W10836706 (EVAPORATOR ), and 1 WPW10143759 (DRIER UV) from stock"

Near McGregor, TX 76657

Jonathan M

Job Details: 09/29/2020

WASHER MAYTAG MVWB835DW4 Arrived on site for a washer thats making a screeching sound as it fills. Inspected unit and work area. Place unit and service diagnostics and found no stored error codes. Placed unit in an auto testing unit ran as designed. Customer advised it was happening as it was spinning. Play Stena and a high-speed spin and unit rain has designed with no abnormal sounds. Customer advised that maybe it needed some weight in the unit so we added several towels and placed it in a normal cycle and let it fill. Unit ran is designed and got to agitation and had no problems. Placed unit back into a rinse and spin and unit filled and spun and agitated with no issue. Placed unit in a high speed spin and had no issues. Customer advised that they will take a video of the sound the next time and will send it in with the complaint. Unit is working as designed and could not replicate issues. Call complete.

Near Cedar Park, TX 78613

Tommy

Job Details: 09/29/2020

WASHER WHIRLPOOL MHW5100DW0 "Arrived onsite for washer not spinning as normal. Upon arrival found small voltage issue with bottom outlet see so quick pic, removed unit top found ACU out of place and damaged as well as found wiring damaged. Also found bearing with small damage looked up , for the meantime I zip tied ACU into proper position, so customer could use lightly in the meantime.

Near San Marcos, TX 78666

Andrew

Job Details: 09/29/2020

WASHER WHIRLPOOL WETLV27HW1 Arrived on site to test unit for water not shutting off. Found control panel not responding with cycle select switch. Electric control is stuck and unable to put into diagnostics. Needing electric control to fix issue.; ordrng 1 W11367652 (ELECTRIC CONTROL)

Near Spicewood, TX 78669

Kevin

Job Details: 09/29/2020

VENTHOOD WHIRLPOOL UVL6036JSS0 "Arrived on site and inspected vent hood on both light settings. Did not see any flickering and sent videos on both settings to MS and DW. Vent hood is operating as intended, job complete"

Near Kyle, TX 78640

Andrew

Job Details: 09/29/2020

RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site to test unit for damaged control panel. Found dent on both left and right corners, took pictures. Replaced panel, tested unit, unit works good. Job complete."

Near New Braunfels, TX 78130

Noah D

Job Details: 09/29/2020

ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to inspect ice machine for not operating correctly, upon inspection found the fill valve not opening correctly, ordering valve and cleaner due to buildup, customer should buy filter to prevent further buildup. Office to reschedule ; ordrng 1 CLEANER (CLEANER) and 1 W10870921 (VALVE)"

Near Granite Shoals, TX 78654

James

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site and tested operation. Found issue is frost building on food in freezer. Found rails dragging and making the door hard to close. Unit will need new rails to repair. ; ordrng 2 W11265130 (slide)s

Near Austin, TX 78759

David Z

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on install freezer door to resolve broken harness issue. Installed new door and retested. No longer any icemaker issues. Call complete.

Near Georgetown, TX 78628

Tyler

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for refrigerator not cooling properly. Upon arrival I found unit had lights that would turn on and both ui panels were functioning. The outlet behind unit had a steady 120v supply. Underneath units cabinet in back I found that the compressor never did turn on. The Orion board had stopped sending power to the compressor. Board went bad due to internally sealed system issue. Unit will need sealed system repair and Orion board assembly. Parts and labor covered under sealed system warranty. Office to reschedule due for 2hr, ss tech, and psp parts. Need oil less gauges and equipment. ; ordrng 1 UNKNOWN (OIL LESS GAUGES/EQUIPMENT) and 1 UNKNOWN (2HR/SS TECH) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor (OIL LESS)) and 1 W11035643 (evaporator) and 1 W11109499 (drier-tube)"

Near Austin, TX 78746

David Z

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KURS24LSBS03 "Arrived on site to diagnose refrigerator leaking water. Found the evaporator completely iced over, with moisture coming from times in the fridge dripping condensation due to rising temps. Found bimetal stuck open. Replaced bimetal and defrosted unit. All is working as designed at this time.

Near Hewitt, TX 76643

Jonathan M

Job Details: 09/29/2020

WASHER MAYTAG MVWC565FW2 "Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that the unit appears to be leaking oil underneath the unit. Lifted unit and found black oil leaking all over cover and motor.

Near San Marcos, TX 78666

Andrew

Job Details: 09/29/2020

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to replace deflector and vent from previous diagnosis. Replaced deflector and vent. Tested unit, unit works good. No leaks detected. Job complete."

Near Round Rock, TX 78665

Cliff

Job Details: 09/29/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site today notes in oven that is not always responding to controls and not making any sound. Found failed control panel. Replaced control panel and tested unit. Found all is functioning properly at this time.

Near Austin, TX 78744

Richard

Job Details: 09/29/2020

MICROWAVE WHIRLPOOL WMH53520CS Arrived onsite for the microwave continues to run when door is closed. During testing found that the upper interlock was stuck in the on position. Adjusted interlock switch and spring and microwave tested good. Complete

Near Austin, TX 78704

Jacob

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite for unit not cooling. Looked at unit. Found that compressor is running hot. Called Techline suggested that evaporator and lock ring to be replaced along with possibly replacing with a new compressor. Got SR#7728917259. Office to reschedule ; ordrng 1 W11107829 (DRIER ) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR )

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator FC light keeps going out. Inspected unit and work. Performed diagnostics mode and tested FC door switch and found resistance not closing. Found when door is opening that fan will cut off and on. Removed shorted door switch and installed new (TS). Tested door and switch operation. Found fan staying off when door is opened and running when door door switch is in closed position. All tested good, no water leaks detected."

Near Buda, TX 78610

Jacob

Job Details: 09/29/2020

WASHER MAYTAG MVWX655DW0 "Arrived onsite for unit not spinning properly when got into to spend mode. Put unit in diagnostics. Got F7E7 in able to reach target rpm, F0E5 off balance load detection. Found that tub basket is out of alignment and gear case will need to be replaced as well. Let customer know of calling Maytag to get basket order straight from manufacture.

Near Lakeway, TX 78734

Brandon

Job Details: 09/29/2020

WASHER MAYTAG MHW6630HC0 "Arrived on site to replace dispenser, after replacing, tested on quick wash cycle, unit tested good."

Near Austin, TX 78751

Matthew

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite to replace previously diagnosed parts. Added two washers to freezer door hinge. Saw immediate improvement on door closing. Did notice a slight popping sound when the door was closing. Added hinge grease to the washers and the sound went away. Job complete.

Near Kyle, TX 78640

Andrew

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS315SDHB02

Near Kyle, TX 78640

Andrew

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS315SDHB02

Near Austin, TX 78746

Luis

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KSSS42DWW02 "Arrived on site for loud noise. Removed compressor cover noise from compressor compartment. Diagnosed condenser fan running weak and causing loud noise

Near Kyle, TX 78640

Richard

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice maker was not working properly. Replaced ice maker and it tested good and filled with water. Complete

Near Manor, TX 78653

Andy

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site for refrigerator door rust. Arrived on site and could not see any rust spots No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W10252111 (SS CLEANER)"

Near Austin, TX 78702

Jacob

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite to replace parts. Replaced ice maker only. The motor evaporator fan was working when unit was powered back on. Let tenant know to allow 6-8 hrs for unit to get to temperature. No leaks at this time. Job complete

Near New Braunfels, TX 78130

Noah D

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to inspect Icemaker for spraying water. Upon inspection found the icemaker back in wrong position, replaced icemaker and tested for issue. No issues found. Complete"

Near Austin, TX 78749

Kevin

Job Details: 09/29/2020

DISHWASHER MAYTAG MDB8959SKB0 "Arrived on site and set unit to wash, drain pump is working properly, dishwasher filled with water but spin arms are not moving, set washer into a diagnostic cycle and all lights turn on but nothing else happens. Spoke with tech line they recommended replacing wash motor assembly and control board again. 7728482336; ordrng 1 W11410070 (CONTROL ) and 1 W11416363 (WASH MOTOR )"

Near Lago Vista, TX 78645

Lou

Job Details: 09/29/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven light cover broken. Upon further inspection, I found the light glass cover broken. I removed the remaining pieces from the socket and installed a new cover. Tested the unit and it is operating as designed. Job completed."

Near Austin, TX 78738

Kevin

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KRSF505ESS "Arrived on site and found customer has defrosted refrigerator, replaced thermistors, user interface and main control board. Confirmed scroll fan is running properly. No water leaks from connections at time of service, job complete"

Near Leander, TX 78641

Lou

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator not on but UI is on. Upon further inspection, the customer advised that the unit UI was on, but none of the interior lights were on and the ice dispenser would not dispense ice. I placed the unit in diagnostics and tested and the unit is operating as designed. I checked the pantry control and it was good and no liquid in the cavity/reservoir of the left pantry door. I removed the ice chute plate and found the dispenser motor badly rusted. I am ordering the dispenser motor and shaft (old shaft ceased in motor) No water leaks observed during service.; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"

Near Georgetown, TX 78633

Tyler

Job Details: 09/29/2020

MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site for microwave turning on by itself. Upon arrival customer stated that unit had had worked since its initial failure of turning on randomly. I tested units heating functionality and unit was working as designed but that the board world occasionally clear its time display on its own. Will. Unit will need a new main control. ; ordrng 1 W10892389 (cntrl-elec)"

Near New Braunfels, TX 78132

Noah D

Job Details: 09/29/2020

DRYER WHIRLPOOL WED5620HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the sensor and element tested good, checked control and found a voltage issue, replaced control and tested. Heat returned. Complete"

Near The Hills, TX 78738

Brandon

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to replace ice guide and bracket, after replacing, unit tested good."

Near Austin, TX 78748

Richard

Job Details: 09/29/2020

DRYER AMANA NED5800HW0 Arrived onsite for the dryer staining clothes. During testing found that the dryer is working fine and found no evidence of the dryer staining the clothes.

Near Florence, TX 76527

Tyler

Job Details: 09/29/2020

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher that needed a previously diagnosed sump assembly. After installing needed part I retested the unit to verify that there were no leaks or other problems. Unit was able to fill agitate and drain with no further problems. Eu it working as designed. Call complete

Near Round Rock, TX 78665

Cliff

Job Details: 09/29/2020

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a vent not working. Found loose wire on blower. Repaired wiring and tested unit. Found all is functioning properly at this time.

Near Rollingwood, TX 78746

Luis

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL KRFC302ESS02 "Arrived on site for loud noise,icemaker issue and ripped seal. Found both gasket on fresh food door damaged,loud noise from damper,and defective icemaker. Replaced damper control and icemaker. Will order gaskets to complete repair; ordrng 2 W10830046 (FRESH FOOD GASKET)s"

Near Bastrop, TX 78602

Andy

Job Details: 09/29/2020

RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for range cooktop and control panel damaged. Inspected unit and found damaged cooktop and panel. Removed damaged parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Mustang Ridge, TX 78610

Kevin

Job Details: 09/29/2020

OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site and inspected oven and found thermal fuse has failed, after replacing thermal fuse set oven to preheat and it is operating normally, took one picture of it heating. job complete."

Near Austin, TX 78744

Kevin

Job Details: 09/29/2020

WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and did not find any saved error codes. Found a load in washer and inspected it and found it is mixed and has been wrapped around the agitator/loaded the old way. Showed homeowner The correct way of loading dishwasher to prevent unbalanced loads. Ran a calibration cycle and washer is operating as intended, job complete"

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for refrigerator not dispensing water or making ice. Performed diagnostics and tested eater dispenser. Found off brand water filter in unit and was not able to remove as designed to. Disconnected water filter housing and tested water dispenser. Performed diagnostics mode and cycled ice maker and found ice maker rotating. Will need to replace filter housing and filter to continue ice maker testing.Removed failed filter housing and filter. Installed new filter and housing. Flushed water through dispenser until all air and water was coming out clear. Cycled ice maker and checked fill. All tested good, no water leaks detected.

Near Leander, TX 78641

Jonathan S

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to install previous diagnosed part with 2nd tech. Removed damaged drain pan and installed new. Assembled unit and tested defrost operation l all tested good, no water leaks detected."

Near Lakeway, TX 78734

Brandon

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit freezing in fresh food section, I found faulty controls, I replaced UI control and main control, unit tested good."

Near Austin, TX 78741

Richard

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator tripping breaker. Ran diagnostics and found no issues with the refrigerator. All functions tested good. Found that the refrigerator is hooked up to a gfci breaker advised maintenance to change out breaker with a new one. Found no issues at this time. Complete

Near Austin, TX 78732

David Z

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for complaint of icemaker not producing. Tested icemaker and could not get it to cycle. Checked voltages and found no voltage at IM / optics. Found harness in door had broken wires,and we tried to repair previously. Harness is not holding up and will need a new door to resolve. Advised customer to contact whirlpool for assistance with ordering new door. Call complete."

Near Canyon Lake, TX 78132

Noah D

Job Details: 09/29/2020

WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer for not working correctly, upon inspection found the cycle times out of range, sensor ranges were off, replaced control and found no issues. Complete"

Near Austin, TX 78704

Jacob

Job Details: 09/29/2020

OVEN WHIRLPOOL WFG770H0FZ0 "Arrived onsite for knobs getting hot to handle. Unit was In use. But looked at knobs and door gasket to be sure the gasket had no damage. Door was closing as it should. Not issues with knobs. Called Techline. Techline also agreed that unit has issues sent me to safety techline, got Sr#7728915997. Spoke with safety Techline.

Near Austin, TX 78737

Luis

Job Details: 09/29/2020

REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for a defective mullion. Replaced mullion assembly,tested door operation good.

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 09/29/2020

WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not draining. Could not get control to enter diagnostics. Control is faulty. Replaced control and calibrated the washer. Checked for leaks, none detected. Job complete."

Near Austin, TX 78745

Richard

Job Details: 09/29/2020

DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer has a burning smell. During testing found that the dryer is working properly. The smell that was coming from the dryer was a normal heating element smell. Took the back panel off and inspected heating element and all other components. Everything looked good and it was clean . Dryer is working good and the smell the customer is experiencing is normal.

Near New Braunfels, TX 78132

Noah D

Job Details: 09/29/2020

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave for not heating due to error code, upon inspection found the error code for a bad transformer

Near Austin, TX 78738

Brandon

Job Details: 09/29/2020

OVEN KITCHENAID KEBS109ESF00 "Arrived on site for customer complaint of oven not heating properly, found unit was in range, showed customer how to calibrate. Unit tested good

Near Austin, TX 78738

Luis

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice. Diagnosed a defective defrost thermistor,defrosted evaporator,replaced thermistor,secured thermistor to correct location on suction line,replaced fan assembly. Reassembled unit ran diagnostics good air flow,changed defrost setting to basic.

Near Round Rock, TX 78664

Paul

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRS321SDHB01 "(JM) (Justin Morrison) Arrived on site for the refrigerator to replace previously diagnosed parts. Replace the refrigerator door, and upon removing the plastic found two scratches at the top of the door. Ordering another door and nameplate . Office to RS. ; ordrng 1 LW10912374 (dor-fip) and 1 W11223753 (nameplate)"

Near Austin, TX 78723

Matthew

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL GC5SHAXVS02 "Arrived onsite for loos ice door flap. Replaced flap. Customer mentioned low ice production so I inspected unit. A

Near Austin, TX 78705

Jacob

Job Details: 09/29/2020

WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit shaking during use. Looked at unit. Found that 2 bolts that connected to the tub were not removed upon installation. Removed bolts. Took pic of bolts. Tested unit. Unit test good. No leaks at this time. Job complete

Near Austin, TX 78751

Matthew

Job Details: 09/29/2020

RANGE WHIRLPOOL KFGG500ESS2 "Arrived onsite for oven not reaching temperature. Tested unit actual temperature and display temperature. Heated to 350, recorded high temp of 367and low of 333. Average of multiple temps came to be 352. Unit is heating as designed. Job complete."

Near Austin, TX 78728

David S

Job Details: 09/29/2020

DISHWASHER KITCHENAID KDTE704DBL0 Arrived on site for top rack tracks being broken. I inspected the unit and work area. I found the left side track broken and coming off. I inspected the brackets for the rack itself and they looked good. I quoted customer for both the left and right side track. ; ordrng 1 W11259785 (track LEFT ) and 1 W11259786 (track RIGHT)

Near Austin, TX 78730

David Z

Job Details: 09/29/2020

OVEN WHIRLPOOL KEBS109BSS "Arrived on site to diagnose oven that was powerless after recent storms. Diagnosed unit and tested voltages. Found good voltage at control, but panel is dead. Needs new console. Replaced console and retested. Unit is now powered and working as designed. Call complete.

Near Cedar Park, TX 78613

Tommy

Job Details: 09/29/2020

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite to install previously diagnosed parts. Installed new ice maker and tested unit tested good harvest and fill. Job Completed.