We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hutto, Texas 78634
Jimmy J.
Job Details:
04/12/2021
"Arrived on site for both ice makers stopped producing ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Customer informed me upon arrival he had unplugged the fridge for two days. When plugged back in the FREEZER ice maker began producing ice as designed. The FRIDGE ice maker was still not producing though. Ran test 121, 16, 26, 31, 59, 120, and 97. All tests past except test 16 (fridge ice maker thermistor). Took resistance test and thermistor failed. Removed fridge ice maker and installed new fridge ice maker. Ran test 16 again and it passed. Ice maker now working as designed. No leaks detected. Job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Austin, Texas 78731
David Z
Job Details:
04/12/2021
Arrived on site to diagnose refrigerator not dispensing water or ice. Also found pantry control is not lit up. Removed control and found pantry Ui full of water and severed the harness. Ordering new pantry control and pantry door due to damaged harness. Need AUTHO as well. Office to schedule when parts arrive if AhS approve. ; ordrng 1 Autho (AHS Autho) and 1 LW10666165 (Pantry Door) and 1 W10849418 (Pantry Control)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Marcos, Texas 78666
Noah D
Job Details:
04/12/2021
"Arrived on site to inspect dryer for a broken handle, upon inspection found the dryer handle had cracked in half, replaced dryer handle and tested unit, no problems found. Complete"
We serviced a
WHIRLPOOL DRYERG
Model NED4655EW1
Near Pflugerville, Texas 78660
Kayman
Job Details:
04/12/2021
Arrived onsite for dryer taking many loads to dry clothes. Upon arrival I cleared the lint trap and tested the unit on air dry with the vent test kit provided. The test kit shows an obstruction in the airflow. I removed the vent hose and removed a large amount of lint. I tested the unit again with the hose disconnected and the test passed. I reinstalled the vent and tested. It is now showing a poor airflow indicator. But not heating. I found the thermal fuse showing open due to moisture getting back into the unit. I replaced the thermal fuse and the unit now tests good. I advised the customer would need to have their vents cleaned for the unit to work as designed. The unit is otherwise heating spinning and blowing as designed at this time. Job compete.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, Texas 78702
Jacob
Job Details:
04/12/2021
Arrived onsite to replace panel control. Replaced panel. But noticed that the panel had damage on the Conor of the panel. Took pic of damage. Need to re order panel and have new panel inspected before coming back. Office to reschedule ; ordrng 1 W11029431 (panl-cntrl)
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Jonestown, Texas 78645
Tommy
Job Details:
04/12/2021
Arrived onsite for unit not operating. Upon arrival found thermal fuse was open. Replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Georgetown, Texas 78628
Lou
Job Details:
04/12/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit in the process of making a slab of ice. The slab was forming well and when the evaporator froze the slab completely and the ice began to break, the heat valve came on and began to melt the ice to slide off the evaporator. I found that the slab was moving slowly and began to break into pieces then slid off onto the grid cutter in several separate pieces. I noticed the gas valve stayed on for a long period of time (longer than the 30-45 secs). I tested pressure on the sealed system and found the unit undercharged. I added some refrigerant through the low side and pressures didnt change. I am ordering a sealed system repair consisting of the compressor, non UV drier, access valve and heat valve, CNOTE-3 HOUR JOB, office to schedule return service. Unit left turned off and no water leaks observed during service.; ordrng 1 WPW10605286 (Compessor kit) and 1 WPW10206473 (Heat valve) and 2 W10843121 (Non UV drier)s and 1 W10913906 (Access valve) and 1 CNOTE (3 HR JOB)"
We serviced a
KITCHENAID OVEN
Model KEBC107KSS05
Near Horseshoe Bay, Texas 78657
Cliff
Job Details:
04/12/2021
Arrived on site to diagnose an oven that will not unlock. Found latch assembly stalled and not moving. Reset latch assembly and tested unit. All is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, Texas 78735
Leonardo
Job Details:
04/12/2021
Arrived on site to test unit for unit leaking. Test unit and found unit not getting enough water in. Customer said a Plummer was going sometime today. Checked all gaskets and gaskets test good job complete. Could not duplicate leak at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Austin, Texas 78704
Scott
Job Details:
04/12/2021
Arrived on site for door not closing . Found rails failing and frost building up due to not sealing properly . Ordering rails . ; ordrng 2 WPW10120018 (RAILS)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near New Braunfels, Texas 78132
Noah D
Job Details:
04/12/2021
Arrived on site to inspect fridge for not making ice correctly. Upon inspection found the unit not allowing harvest due to ice build up. Cleared ice and tested unit. No problems found. Complete
We serviced a
GE FREEZER
Model GSS25GSHJCSS
Near Austin, Texas 78759
Scott
Job Details:
04/12/2021
Arrived on site for fresh food door sagging and not sealing . Adjusted hinge pin . Door is level and sealing properly. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kingsland, Texas 78639
Cliff
Job Details:
04/12/2021
Arrived on site to diagnose a refrigerator that has doors not closing as homeowner expects. Tested unit and found no failures to unit. Advised customer on door closer function. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, Texas 76543
Tyler
Job Details:
04/12/2021
Arrived on site for refrigerator freezing item in fresh food compartment. Upon arrival customer stated everything in ff could freezer and there was moister and ice build up within top of ffc. Upon further inspection I found the fresh food door was hanging down on left side causing a gap between door gasket and mullion bar. I found cause was due to spacers down on hinge that had broken and worn down causing door to not sit level on the hinge itself. I was able to replace o-ring spacers and readjusted the door so that it now seals all the way around unit as designed. Cleared moister within upper fresh food interior. Unit working as designed call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NFRXS0
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
Arrived onsite and found failed external drain pump. Replaced external drain pump. Unit is now operating as designed. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Leander, Texas 78641
Tommy
Job Details:
04/12/2021
"Arrived onsite for fc and rc door scratched as well as unit having moisture build up. Upon arrival found unit gaskets operating correctly no damage small roll on bottom of both doors, realigned. Found ice door not sealing correctly, ordering ice door and motor. Also found both doors scratched on lining. Ordering both took photos to document. Office to reschedule upon receiving parts.; ordrng 1 WPW10546285 (Dispenser motor) and 1 WPW10504458 (Ice door) and 1 W10800812 (Rc ss skin) and 1 W10800820 (Fc door skin)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Austin, Texas 78724
Matthew
Job Details:
04/12/2021
Arrived onsite for microwave not powering on. Upon arrival unit was not on or responding. Inspected and found no voltage at control. Replaced main control and fuse. Tested unit and still did not turn on. Upon further inspection found open cavity thermostat. Will need to order and replace cavity thermostat. Discussed with SW and additional parts prescreened for returning visit. Office to reschedule ; snapped 2 QuickPics
We serviced a
WHIRLPOOL DRYER
Model LER6611PQ0
Near Austin, Texas 78738
Brandon
Job Details:
04/12/2021
"Arrived on site for customer complaint of unit not heating, found failed element, as well as dryer plug was burnt at wall outlet as well as plug itself. Ordering element, instructed customer to have electrician replace wall outlet and plug. ; ordrng 1 279838 (Element) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
"Arrived onsite and found fresh food evap frozen over. Advised customer that possible need for fan and thermistors. Customer agreed to have unit defrosted and wait to see if symptoms return. In event of call back, return with fresh food evap fan and thermistor harness.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, Texas 78704
Scott
Job Details:
04/12/2021
Arrived on site for dryer being louder then normal. Found motor very loud . Replaced motor and blower wheel. Unit is now functioning normally. No lint build up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
Arrived onsite and found freezer module failed causing light diminishing. Replaced freezer module. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE MICROWAVE
Model ZEB1226SH1SS
Near McGregor, Texas 76657
James
Job Details:
04/12/2021
Performed streem diagnosis. Took photo of damage to liner. Found wave guide has burn marking inside and coming out from behind cover.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hewitt, Texas 76643
Al
Job Details:
04/12/2021
"Arrived on site and inspected damaged washer lid.Confirmed the complaint and found unit will require a new lid and hinges to complete the repair.Ordering both hinges, screws and the lid.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11259006 (LID) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screws for hinges)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Gatesville, Texas 76528
Jonathan M
Job Details:
04/12/2021
"Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Attempted to jump icemaker and found voltage going to it but the icemaker not running. Replaced icemaker and tested unit. Found a chunk of ice stuck in the fill tube. Chiseled out ice and ran the unit through harvest. The unit harvested and filled as designed. I did advise the customer that if the unit has difficulty making normal size ice, to defrost the unit and fill tube to ensure the unit makes ice properly. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
Arrived onsite and found unit installed properly and operating without leaks. Removed dishwasher to inspect more throughly during test. Advised customer that leak may be coming from other plumbing nearby.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Killeen, Texas 76549
Tyler
Job Details:
04/12/2021
Arrived on site for refrigerator not opening and shutting correctly on the right side door. Upon arrival I was able to confirm that the right side Freshir door is indeed having issue opening and shutting properly the issue is due to the fact that where the hinge sits on the bottom right side of the door it has caved into the door causing the door to settle on the hinge and properly at this point the hinge itself is still intact but the entire door is going to have to be replaced office to reschedule once availability of parts is known; ordrng 1 W10858426 (Door) and 1 W10366270 (Thimble) and 1 W10612925 (Badge) and 1 W10397055 (Door stop) and 1 W10470155 (Door closyde) and 3 489276 (Screws)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
Arrived onsite and replaced valve. Unit is now operating as designed without leaking. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model 596.765135
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
Arrived onsite and replaced the damper which was loud and not always opening properly. Also replaced control for touch panel being unresponsive. Unit is cooling properly and operating as designed. Advised customer on repair.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Moody, Texas 76557
Al
Job Details:
04/12/2021
"Arrived on site and inspected ice maker not working.Confirmed the complaint and found the small gear on the ice maker was turning, but not engaging the large gear to cycle the ice maker. removed and replaced the ice maker.Email confirmed job complete."
We serviced a
MAYTAG MICROWAVE
Model UMV1152CAB
Near Killeen, Texas 76549
Tyler
Job Details:
04/12/2021
Arrived on site from microwave not heating. Upon arrival I found that the microwave due to his current installation is unable to be removed from the wall at this time due to the power cord being finished through the drywall and out the top of the cabinet in a way that makes it unaccessible. Office room will need to reschedule once availability of parts is known and after the customer has been able to successfully remove Microway from wall. Also need to inform aHS of limited part availability.; ordrng 1 WPW10126786 (Magnetron) and 1 DE66-90106B (Lever switch) and 2 WP3405-001034 (Switch mi)s and 1 Cnote (Please see attention note from tg)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Nolanville, Texas 76559
Al
Job Details:
04/12/2021
Arrived on site to replace the exact same part that failed.Removed and replaced the rail.Reassembled and unit tested as designed to customers satisfaction.Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Waco, Texas 76705
Jonathan M
Job Details:
04/12/2021
"Arrived on site for a washing machine that is not completing cycles and is flashing at the customer. Inspected unit and work area. Placed China in Service diagnostics and found a F0 E5 (off balance load), F0 E9 (off balance load pause), and F7 E1 (tachometer missing or not communicating). The customer showed me a couple videos of the unit flashing at them when the unit was not completing cycles. I did notice the customer had a mixed load inside of the washer during one of the videos. I called Techline and spoke to Andy . He had me run the unit through an auto test in the unit ran as designed. He advised that he believes the issue to be an issue with the low types and not an actual issue with the unit but did advise if there was an issue with the unit, it would be with the tachometer inside of the shifter. When ahead and replace the shifter and Andy advised me to have the customer run several loads without mixing load types to see if that fixed the issue. Customer start of the cycle and unit was working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Belton, Texas 76513
Wesley
Job Details:
04/12/2021
Arrived onsite and found unit operating with intermittent communication problems. Found unit communication harness partially backed out from ccu. Corrected harness and tested unit. Unit is now operating as designed with no communication problems. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Harker Heights, Texas 76548
Tyler
Job Details:
04/12/2021
Arrived on site for icemaker not working properly. Upon arrival customer stated that icemaker been working fine but their original complaint was that it was Dispensing crushed ice instead of cubed whenever cube was selected. Upon arrival I found that there is a lot of snowy ice build up inside the dispenser shoot at the door and there is also a lot of ice clogging up inside the ice bin not allowing the dispenser flap to open all the way causing dubbed ice to get crushed down. order to install new dispenser motor as well as ice bucket to prevent this issue from happening in the future. Also gave the customer the water filter we were instructed to handover upon diagnosing; ordrng 1 W11185686 (Ice bin) and 1 WPW10353552 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Gatesville, Texas 76528
Jonathan M
Job Details:
04/12/2021
"Arrived on site for a refrigerator that?s not cooling properly. Inspected unit and work area. Found no evidence of any defrost issues on the unit and found a huge ice ball at the evaporator. Checked my amp draw and found unit pulling .798 - .817 A. Found some green/brown marks on the Styrofoam spacer at the evaporator indicating a leak. Spoke to PR and was confirmed that this unit potentially had a leak.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Austin, Texas 78717
Kayman
Job Details:
04/12/2021
Arrived onsite to install previously diagnosed parts. I installed the main harness and tested the unit. The unit is working as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, Texas 78737
Brandon
Job Details:
04/12/2021
"Arrived on site for customer complaint of lights not working in freezer or refrigerator, I found failed module, I replaced module, unit tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7JM3
Near Killeen, Texas 76543
Tyler
Job Details:
04/12/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found a sealed system had previously been installed including a new compressor, evap coil, and uv dryer. Found compressor, condenser fan, and evap fan all running. Found amperage to compressor was 1.3a. Psi levels were 96 high / -25 low. Checked for uv dye but couldnt pin point external leak.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, Texas 78628
Lou
Job Details:
04/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I connected my gauges to the sealed system and checked pressures and found refrigerant low. Opened the RC doors and could smell refrigerant. Removed the RC evap,cover amid found. The evaporator has a leak and refrigerant on the coils and suction line. I am ordering the compressor, UV drier, access valve, evaporator, CNOTE-3HR JOB. Unit left turned off for safety. No water leaks observed during service, office to schedule return service.; ordrng 1 W10552972 (RC evaporator) and 1 W10832994 (Compressor kit) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, Texas 76504
Al
Job Details:
04/12/2021
"Arrived on site and to install previously ordered parts.Checked unit for OIL and found none.I did remove and replaced the defective wash plate.Also removed and replaced the valve.Reassembled and unit wouldnt go past the sensing and wouldnt fill the unit with water.I noticed the wash plate was moving independently from the tub during the sensing cycle.Removed and replaced the stator and unit continued and didnt work as designed.I ran diagnostics and found F6 E3 Communication Error: ACU Cannot hear MCUCALLED
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hewitt, Texas 76643
Al
Job Details:
04/12/2021
"Arrived on site and inspected unusual dryer noises.Confirmed the complaint and found the jokey, belt and rollers were causing the abnormal noise.Removed and replaced all and reassembled the unit and unit tested as designed to customers satisfaction.Job complete Email confirmed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeway, Texas 78738
Brandon
Job Details:
04/12/2021
"Arrived on site to replace missing ski support on left side of lower basket, after replacing, uni tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near New Braunfels, Texas 78132
Noah D
Job Details:
04/12/2021
"Arrived on site to inspect Icemaker for leaking during operation operation at filter housing, replaced filter housing per last visit and found no change, spoke with Paul and found no changed, ordering housing and a correct filter. Office to reschedule ; ordrng 1 F2WC9I1 (FILTER) and 1 W11256498 (HOUSING )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Leander, Texas 78641
Lou
Job Details:
04/12/2021
"Arrived on site to inspect microwave broken/damaged parts. Upon further inspection, I opened the unit door and found the turntable plate broken and the support burnt. Removed the late and threw it away and vacuumed the remaining broken glass debris. Lowered the bottom panel and tested the turntable motor and found it open. I am ordering the plate and motor and will return with the support.Unit left unplugged for safety.; ordrng 1 W11367904 (Plate) and 1 W10642989 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lakeway, Texas 78734
Robert
Job Details:
04/12/2021
Arrived on job for complaints of not washing. Found the wash motor not working. Will need sump and motor to complete. ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, Texas 78704
Scott
Job Details:
04/12/2021
"Arrived on site for unit turning cooling off . Temp checked are normal. Unit passed diagnostics. HV a control had sharp electrical smell . Checked voltages, got fluctuating voltages . Replaced hv control and UI. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, Texas 78704
Leonardo
Job Details:
04/10/2021
Arrived on site to test unit for oven flame to yellow. Found bake burner not converted to propane. Converted burner test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS02
Near Georgetown, Texas 78626
Lou
Job Details:
04/10/2021
"Arrived on site to inspect wall oven/microwave combo error. Upon further inspection, I found the microwave showing the door error. Pulled unit from space and tested the switches at the control and found the switches are bad. Due to space, I will need a 2nd tech to complete the repair. I am ordering the switches, a CNOTE-LSO & CNOTE-2ND TECH office to schedule return service."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, Texas 78701
Brandon
Job Details:
04/10/2021
"Arrived on site for customer complaint of rattling noise, found broken blower wheel, I replaced blower wheel, unit tested good."
We serviced a
GE DISHWASHER
Model ZDT975SPJ0SS
Near Austin, Texas 78734
Brandon
Job Details:
04/10/2021
"Arrived on site for customer complaint of unit having a leak detected error code, found leak coming through o ring at flood switch due to massive soap scum and hard water build up. I removed and cleaned float assembly and o ring as well as much of the soap scum and hard water build up as I could, tested unit, unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, Texas 78736
Leonardo
Job Details:
04/10/2021
Arrived on site to test unit for not filling with water. Test unit and found bad control board and fill valve.Office to reschedule ; ordrng 1 W11228314 (Control board) and 1 W11175771 (Fill valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Austin, Texas 78748
Leonardo
Job Details:
04/10/2021
Arrived on site to test unit for damaged panel. Found damaged pane replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, Texas 78737
Leonardo
Job Details:
04/10/2021
Arrived on site to replace control board. Replaced board test unit and was able to get in to diagnostics and delete error codes unit draining correctly job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, Texas 78744
Leonardo
Job Details:
04/10/2021
Arrived on site to replace main harness. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, Texas 78626
Lou
Job Details:
04/10/2021
"Arrived on site to inspect range oven door damage. Upon further inspection, I found a large scratch on the upper right side of the oven door outer trim. I removed and replaced the door outer trim/glass and placed a nameplate (WPW10481433) from my van stock on the trim. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Austin, Texas 78737
Leonardo
Job Details:
04/10/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, Texas 78626
Lou
Job Details:
04/10/2021
"Arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the right front leveling wheel badly damaged and will need to be replaced. I am ordering the front wheel and CNOTE-LSO ; ordrng 1 WPW10304659 (Wheel) and 1 CNOTE (LAO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Austin, Texas 78736
Leonardo
Job Details:
04/10/2021
Arrived on site to test unit for upper oven not getting to temp. Test unit and found broiler and bake element broken. Will need to replace broiler element
We serviced a
LG WASHER
Model WM3570HWA
Near Georgetown, Texas 78633
Lou
Job Details:
04/10/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have found water on the floor on the right side of the unit. Unit has had recent hose repairs done. I removed the top panel and placed the unit in diagnostics and tested. Unit operated as designed with no leaks. I found a the end of testing, there was detergent suds in the bottom of the basket. I ran the unit through another test and still no leaks, but this time I found more suds. Found customer has a water softener system and also found dry water residue at the back right/center side of the unit near the vent tube opening. Customer advised that the water leak doesnt happen all the time. I advised the customer that potentially due to the water softener and the use of too much detergent, the unit is creating too many suds and the suds/water are being pushed out the vent tube and down the back of the unit onto the floor.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22ECMS00
Near Spicewood, Texas 78669
Brandon
Job Details:
04/10/2021
"Arrived on site for customer complaint of broken parts and filter hard to remove, found broken plate and failed filter head, ordering parts
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Mustang Ridge, Texas 78610
Leonardo
Job Details:
04/10/2021
Arrived on site to replace bottom cover. Left cover at front door job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBL3
Near Georgetown, Texas 78633
Lou
Job Details:
04/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket being torn in the lower right corner and the unit leaking water, I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBL3
Near Georgetown, Texas 78633
Lou
Job Details:
04/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket being torn in the lower right corner and the unit leaking water, I removed and replaced the gasket and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Georgetown, Texas 78628
Lou
Job Details:
04/10/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned unit on in a Timed Dry cycle and after approximately 4-5 mins the unit began to make a screeching noise. I disassembled the unit and found the exhaust pipe and blower housing loose. Also found the blower wheel broken. I removed and replaced the blower wheel and using the pads provided for today, I sealed off the exhaust pipe at the back of the unit and at the blower housing and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, Texas 78747
Leonardo
Job Details:
04/10/2021
Arrived on site to replace control board. Replaced board test unit and oven heating correctly job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DS02
Near Lakeway, Texas 78734
Brandon
Job Details:
04/10/2021
"Arrived on site to replace failed console, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Briarcliff, Texas 78669
Brandon
Job Details:
04/10/2021
"Arrived on site for customer complaint of freezer door not sealing, I adjusted tracks, added sealer, and formed gasket, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, Texas 78633
Lou
Job Details:
04/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the RC fan failure, I was to remove and replace the RC evap cover assembly. Upon arrival, I found that the evap cover sent with me is the wrong part in the correct packaging. The correct cover should have several connections on the harness located in lower right corner of the cover and the one sent with me only had 2. I notified my parts thread of the issue and advised the customer of the issue. I found ice on the evaporator and removed it with my steamer to help the RC section cool until we can return with the correct part. I am ordering the evap cover assembly and CNOTE-TECH TO INSPECT BEFORE RETURNING. Also, returning tech to seal off drain tube store back of the unit. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11395558 (RC evap cover assembly) and 1 CNOTE (TECH TO INSPECT EVAP COVER)"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Georgetown, Texas 78633
Lou
Job Details:
04/10/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I turned the unit on and pressed start and nothing happened. I removed the back panel and tested the fuse and found it open. Tested remaining components and they were good. Removed the element and found the center plate beginning to warp and signs of it about to crack. I replaced the element and fuse and tested. Unit is operating as designed. I tested airflow in the unit and found the vents are clogged. I recommended that the customer have their vents cleaned to prevent further issues. No lint observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KDRP407HSS4
Near Spicewood, Texas 78669
Brandon
Job Details:
04/10/2021
"Arrived on site for customer complaint of Pf error code not resetting, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Austin, Texas 78738
Brandon
Job Details:
04/10/2021
"Arrived on site to replace sump assembly and dispenser, after replacing, ran diagnostic test cycle, unit tested good.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Spicewood, Texas 78669
Brandon
Job Details:
04/10/2021
"Arrived on site for customer complaint of panel not functioning, I replaced main control, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, Texas 76539
Al
Job Details:
04/09/2021
"Arrived on site and found the customers son set the freezer temperature to -5 and the unit began producing ice.Noticed the residence is humid, which contributed to the ice production.Customer is satisfied with the production now.Job complete"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Austin, Texas 78745
Richard
Job Details:
04/09/2021
Arrived onsite for the washer making a noise. Found that the wash plate was no good. Replaced wash plate and washer tested good. Complete
We serviced a
GE WASHER
Model WBSR3140D0WW
Near Harker Heights, Texas 76548
Wesley
Job Details:
04/09/2021
Arrived onsite and installed the new motor. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Rogers, Texas 76569
Tyler
Job Details:
04/09/2021
Arrived on site for dryer not heating. Upon arrival I found an f4e4 error indicating a l2 line power issue. I also disassembled dryer and found the high limit cut off and thermal fuse not ohming out correctly. I replaced both fuses and also checked outlet. Found outlet was bouncing between 3 and 240 v. After repair I recommended customer to get an electrician out to verify integrity of outlet. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Round Rock, Texas 78681
Jimmy J.
Job Details:
04/09/2021
"Arrived on site to install previously diagnosed part. Once control was installed I placed in diagnostics to start a manual cycle to get the washer to drain the standing water inside washer. Drain pump did not respond. Placed on cold water cycle to ensure the washer would respond and cold water began to fill. Stopped cycle to place in calibration for new control and the washer would not respond. Tested lid latch and pump at the control and both were getting good voltage. Tried placing in auto diagnostics and washer would not respond. Called for tech support and DS and CS agreed the drain pump was faulty based on how the washer was not responding. Will return with pump, control, lid latch, and UI to complete the repair. The pump and another new control should correct the issue with the washer not responding the way it is. Returning with lid latch and UI just in case. I used my wet vac to remove the standing water inside the washer. ; ordrng 1 W11394572 (Latch) and 1 W11413337 (Console UI)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Andice, Texas 78628
Tommy
Job Details:
04/09/2021
"Arrived onsite for washer making loud noise when filling. Upon arrival found unit valve was opening and closing intermittently as well as hot was connected to cold and cold to hot. Replaced valve and put hoses back properly, tested unit. Unit is now operating as designed. Job Completed."
We serviced a
GE REFRIGERATOR
Model GSE25ESHBSS
Near Leander, Texas 78641
Kayman
Job Details:
04/09/2021
Arrived onsite to install previously diagnosed parts. I installed the filter head and tested the unit with the filter installed. The unit is dispensing water and working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
KENMORE WASHER
Model NTW4516FW3
Near Kempner, Texas 76539
Al
Job Details:
04/09/2021
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE60FXSS5
Near Leander, Texas 78641
Justin
Job Details:
04/09/2021
"Arrived on site for a dishwasher with the upper rack falling off. Upon further inspection I found the left adjuster broken.I installed the adjuster and the unit is now working as designed.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Austin, Texas 78727
David Z
Job Details:
04/09/2021
"Arrived on site to diagnose washer that was not spinning. Diagnosed unit and found gearcase had leaked oil all over.
We serviced a
MAYTAG WASHER
Model MTW5830TW0
Near San Marcos, Texas 78666
Andrew
Job Details:
04/09/2021
Arrived on site to test unit for leak and excessive shaking. Found water was leaking because tub was tilted. Tub was tilted because suspension plate is missing retaining pins. Was unableto find retaining pins. Need parts research for suspension plate retaining pins.; ordrng 1 PARTSRESEARCH (RETAINING PINS)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, Texas 78626
Tommy
Job Details:
04/09/2021
Arrived onsite for stopper had falling off and customer needing help cleaning filter. Upon arrival showed customer how to remove filter and placed stopper back on unit to keep upper rack in place. Tested unit is now operating as designed Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Austin, Texas 78746
Kevin
Job Details:
04/09/2021
"Arrived on site , disconnected refrigerator from outlet and replaced UI/control board kit recommended by tech line on previous visit. After we connecting power to refrigerator water will now dispense out of diagnostic cycle. Ran test 45 again to ensure water line 2 icemaker did not freeze over again. Also ran test 15 to ensure ice level sensor is working properly. No further repair is required at this time, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near New Braunfels, Texas 78132
Andrew
Job Details:
04/09/2021
"Arrived on site to test unit for ice maker broken. Found ice maker lever was broken. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Kyle, Texas 78640
Robert
Job Details:
04/09/2021
Arrived on job for complaints of no power. Removed top to access control no green light on control. Unplugged for reset and still no light. Checked voltage at j9 black and j8 white 120vac. Will need control. ; ordrng 1 W11491458 (CONTROL )
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Killeen, Texas 76549
Wesley
Job Details:
04/09/2021
Arrived onsite and found unit experiencing ongoing leak out of door from over sudsing. Ran load to test. Unable to replicate. Verified no static leaks. Ran load with reactant to reduce risk of future sudsing and advised customer on detergent use. All else checks good.
We serviced a
GE DISHWASHER
Model PDT845SSJ2SS
Near Leander, Texas 78641
David S
Job Details:
04/09/2021
Arrived on site for washer leaking underneath. I gained access to the under side of the dishwasher I found a puddle of water on the bottom skip plate. I found water leaking from the sump manifold and gasket. I spoke to the customer about the repair and found out the dispenser is not holding rinse aid for more than a couple of days. I am ordering the sump manifold and the gasket to complete the repair.; ordrng 1 WD18X22782 (Sump manifold) and 1 WD08X22758 (Sump manifold gasket)
We serviced a
GE RANGE
Model JGB635REK3SS
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
04/09/2021
Arrived on site for THERE IS A GAS LEAK COMING FROM THE BURNER--SMELLED STRONGLY AFTERWARDS AFTER NOT USI. Pulled range out and tested gas lines with detector and bubbles. No leaks detected. Removed range top to expose gas valves and fittings and test with detector and bubbles. No leaks detected. Customer stated the smell was sporadic and not constant. Customer had the gas company test for leaks and confirmed there was one. Plumber came out and couldnt find a leak. With all the tests I ran there was no leaks detected today. Job completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lockhart, Texas 78644
Noah D
Job Details:
04/09/2021
"Arrived on site to inspect dryer for screeching sound, upon inspection found the dryers rear bearing had become unglued and was in customers laundry, ordering drum assembly. Office to reschedule ; ordrng 1 W10757750 (DRUM )"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near New Braunfels, Texas 78132
Andrew
Job Details:
04/09/2021
Arrived on site to test unit for not heating. Found unit was not receiving proper voltage. Advised customer electrician is needed to fix issue. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Austin, Texas 78752
Matthew
Job Details:
04/09/2021
"Arrived onsite for refrigerator freezer over freezing. Ran diagnostics and did not find any errors. Tested compressor and heater and all passed. Called tech line for assistance and recommended replacing the control and FC/RC thermistors. SR#7730472513. Replaced recommended parts, tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Round Rock, Texas 78681
David S
Job Details:
04/09/2021
Arrived on site for sealed system repair. I gained access to the compressor. When I punctured the system I found full pressure. I homed out the compressor windings and found the open. I replaced the compressor and installed a access valve and non-uv dryer. I installed a new Orion board as well. I pulled a vacuum for 15 minuets and found no vacuum leaks I charged the system with 4.5 oz of refrigerant. I found the system holding and building pressure appropriately. I found a restriction in the original dryer. The unit is now cooling as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
04/09/2021
"Arrived on site for WATER LEAKING DOWN FROM THE MIDDLE DRAWERS--OR COLLECTING FROM THE MIDDLE DRAWERS--FREEZING UP>>>. Removed back cover and removed drain tube to check for clogs. Drain tube was free of any debris or clogs. Found drain pan was bowed in the center and full of ice. Used steamer to remove ice build up. Once ice was melted water still wasnt flowing down the drain tube. Steamed drain tube in drain pan and whatever was clogging the drain released and water from drain pan began to empty into drain tube. Used shims to create a permanent slope towards the drain tube. Used a cup of water to test slope and water went directly towards the drain as it was designed to do. Found thermistor in wrong location. Moved thermistor to correct location, zip tied, and foil taped.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Killeen, Texas 76543
Al
Job Details:
04/09/2021
Arrived on site and inspected washer with filling issues.Customer advised she suspects the issues were due to the recent winter storm. Shes been in the hospital since before the storm.I tested and calibrated the unit and allowed the customer to was a NORMAL load and unit now functioning properly without any issues.Job complete LB left
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, Texas 78132
Andrew
Job Details:
04/09/2021
"Arrived on site to test unit for not cooling. Found evap cover was completely frozen over. Defrosted evap and thermistor placement was correct. Pantry UI tested good, no signs of leaks of corrosion. Evap motor working as designed. Drip pan not bowed. Drain not clogged. Found evap thermistor was giving off readings. Replaced thermistor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, Texas 78703
Jacob
Job Details:
04/09/2021
"Arrived onsite for unit making noise during operation. Started unit. Heard rattling noise. Upon further inspection, found that the idler was worn down. Replaced idler. Tested unit. Unit tested good, no other noises at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, Texas 78633
Jonathan S
Job Details:
04/09/2021
"Arrived on site for dishwasher bottom spray arm not turning. Performed diagnostics mode and ran test cycle and found bottom spray not turning. Found water level correct, up to heater. Found major suds buildup in unit. Called Whirlpool tech support and spoke with Bruce. He stated to replace soap dispenser and test, if does not correct spray arm to replace sump assembly. Found no eta available on dispenser. Office to schedule appointment when ETA is available.; ordrng 1 W11412300 (DISPENSER )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Mustang Ridge, Texas 78610
Leonardo
Job Details:
04/09/2021
Arrived on site to test unit for not drying. Found dispenser not opening and not dispensing rinse aid. Replaced dispenser test unit and unit test good job complete.