Near Austin, TX 78703
Luis
Job Details:
09/17/2020
REFRIGERATOR JENN-AIR JFX2897DRP02
Installed refrigerator correctly into enclosure
Near Hutto, TX 78634
Cliff
Job Details:
09/17/2020
FREEZER WHIRLPOOL WRS555SIHZ00
Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found metal clip had fallen into fan assembly preventing evaporator fan from running. Removed clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near West Lake Hills, TX 78746
Luis
Job Details:
09/17/2020
REFRIGERATOR KENMORE 106.5113221
Near Austin, TX 78701
Richard
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL IX5BBEXDS01
Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete
Near Austin, TX 78739
Luis
Job Details:
09/17/2020
ICE MACHINE KITCHENAID KUIC15PRXS1
"Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."
Near Buda, TX 78610
Robert
Job Details:
09/17/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A
"Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"
Near Austin, TX 78751
Leonardo
Job Details:
09/17/2020
MICROWAVE WHIRLPOOL MMV4205DS1
"Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."
Near Pflugerville, TX 78660
Paul
Job Details:
09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS6
Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 thatÂ’s on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
Near Round Rock, TX 78681
Tommy
Job Details:
09/17/2020
DRYER WHIRLPOOL WED4850HW0
Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.
Near Lampasas, TX 76550
Tyler
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10
On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didnÂ’t. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
Near Austin, TX 78741
Kevin
Job Details:
09/17/2020
WASHER MAYTAG MHWE201YW00
Near Pflugerville, TX 78660
Paul
Job Details:
09/17/2020
REFRIGERATOR GE GFE28GMKLES
"Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."
Near Rogers, TX 76569
Al
Job Details:
09/17/2020
WASHER MAYTAG MVWC465HW2
Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/17/2020
WASHER MAYTAG MVWX655DW1
Arrived on site for a washer needing a previously diagnosed gear case wash plate etc. After installing all necessary parts I was able to retest unit to ensure that it was no longer banging around leaking or having any other problems unit is now functioning as designed call complete
Near Liberty Hill, TX 78642
Lou
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the crisper drawer not closing completely. When I removed the pan, I found a large block of ice on the RC evaporator/cover. I pulled the unit out and found the drain tube at the back of the unit was gapped. Using manufacturer approved silicone, I sealed the gap. I had the customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to protect the baseboards and if they have a shop vac to keep it handy. I am ordering the RC evap motor harness and CNOTE-LSO FOR TRAINING PURPOSES and will return with the prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W11087438 (motor-evap)"
Near Austin, TX 78731
Luis
Job Details:
09/17/2020
REFRIGERATOR KITCHENAID KBFN502EBS01
"Arrived on site for no cool. Removed evaporator cover,found corrosion on heat exchanger in liner,added soap to lines found bubbles forming,called tech support per tech support pierced low side pressure reading -20
Near Killeen, TX 76541
Tyler
Job Details:
09/17/2020
DISHWASHER JENN-AIR JDTSS247HS0
Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.
Near Austin, TX 78723
Luis
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
"Arrived on site for fresh food section not defrosting. Defrosted fresh food evaporator per service pointer secured evaporator to liner wall using clamps and zip ties,secured new thermistor to suction line using foil tape and a zip tie,secured back cover with 4 screws,changed defrost setting to basic. Checked air flow good.
Near Austin, TX 78728
David S
Job Details:
09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
"Arrived on site for microwave door not closing properly, and the touch screen being frozen. I inspected the unit and work area. I found the touch screen froze. I power cycled the breaker for the oven, and the touch screen starting working. I found the unit not connected to WiFi or a whirlpool app. I spoke to the customer about getting it connected to WiFi and a whirlpool app. I removed the microwave door, and attempted to reseat it. The door is still not engaging the switches properly. I am ordering the inner door assembly and returning with the outer door assembly. The office will reschedule. The inner door is an expart.; ordrng 1 W10687342 (door/mw)"
Near Oglesby, TX 76561
Jonathan M
Job Details:
09/17/2020
DRYER MAYTAG MEDX655DW1
Arrived on site for a dryer that was making a rattling sound during operation. Inspected unit and work area. Tested unit in a time dry normal cycle and found cabinet rattling when in use. Customer advised that she wasnÂ’t sure if it was really an issue but it just has seemingly gotten louder since they bought it. Advise customer of the issue and tighten screws all the way around the dryer. Added sound pads and tested unit. Unit became much quieter. I advise the customer that it is normal for dryers to become a little louder as they get older just due to moving parts. Went over user care guide and nit is working as designed. Call complete.
Near Killeen, TX 76543
Tyler
Job Details:
09/17/2020
MICROWAVE HOTPOINT RVM1535DM2WW
"Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switchÂ’s etc then tested to make sure the switchÂ’s and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"
Near Seguin, TX 78155
Noah D
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05
"Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"
Near Spicewood, TX 78669
Brandon
Job Details:
09/17/2020
WINE COOLER KITCHENAID KUWS24RSBS14
"Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details:
09/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS01
Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Al
Job Details:
09/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/17/2020
DISHWASHER WHIRLPOOL WDF310PLAW1
Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)
Near Marion, TX 78124
Noah D
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/17/2020
DISHWASHER MAYTAG MDB9959SKZ0
"Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that weÂ’re stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"
Near Austin, TX 78759
David Z
Job Details:
09/17/2020
REFRIGERATOR MAYTAG MFT2574DEM01
Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps donÂ’t resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.
Near Austin, TX 78736
Richard
Job Details:
09/17/2020
DISHWASHER WHIRLPOOL WDT710PAYB5
"Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"
Near Austin, TX 78704
Leonardo
Job Details:
09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete
Near Kingsland, TX 78639
James
Job Details:
09/17/2020
RANGE JENN-AIR JDRP436HM00
Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )
Near Seguin, TX 78155
Noah D
Job Details:
09/17/2020
RANGE WHIRLPOOL WFE505W0HS1
"Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"
Near Round Rock, TX 78664
Andy
Job Details:
09/15/2020
UNKNOWN UNKNOWN 0
Near Georgetown, TX 78626
Tommy
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02
Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.
Near Pflugerville, TX 78660
David S
Job Details:
09/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."
Near San Marcos, TX 78666
Noah D
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."
Near Liberty Hill, TX 78642
Cliff
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
"Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
Near Temple, TX 76502
Tyler
Job Details:
09/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7
(TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete
Near Georgetown, TX 78626
Tommy
Job Details:
09/15/2020
RANGE WHIRLPOOL WFE525S0HS1
Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )
Near Austin, TX 78749
Leonardo
Job Details:
09/15/2020
OVEN WHIRLPOOL WEE510S0FS2
"Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."
Near San Marcos, TX 78666
Noah D
Job Details:
09/15/2020
WASHER AMANA NTW4516FW3
"Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"
Near Cedar Creek, TX 78612
Andy
Job Details:
09/15/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Robert
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00
Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.
Near Harker Heights, TX 76548
Al
Job Details:
09/15/2020
DRYER MAYTAG MEDB835DW4
"Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"
Near Cedar Park, TX 78613
Kayman
Job Details:
09/15/2020
OVEN WHIRLPOOL WFE320M0ES2
Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete
Near Pflugerville, TX 78660
David S
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWEÂ’SAUTHO (LOWEÂ’S AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"
Near Austin, TX 78726
David Z
Job Details:
09/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
"Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30” from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"
Near Austin, TX 78732
David Z
Job Details:
09/15/2020
WASHER MAYTAG MVWB765FW1
"Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"
Near Georgetown, TX 78628
Cliff
Job Details:
09/15/2020
DISHWASHER GE GDF530PSM2SS
Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)
Near Paige, TX 78659
Andy
Job Details:
09/15/2020
WARMING DRAWER KITCHENAID KEWD105
Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.
Near Georgetown, TX 78626
Cliff
Job Details:
09/15/2020
DRYER WHIRLPOOL GTDP350EM0WS
Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.
Near Wimberley, TX 78676
Richard
Job Details:
09/15/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1
Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)
Near Round Rock, TX 78665
Jimmy J.
Job Details:
09/15/2020
MICROWAVE WHIRLPOOL WMH75021HZ-1
Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.
Near Kyle, TX 78640
Richard
Job Details:
09/15/2020
DRYER MAYTAG MEDB765FC0
Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didnÂ’t resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)
Near Liberty Hill, TX 78642
Cliff
Job Details:
09/15/2020
FREEZER WHIRLPOOL WRS588FIHV00
Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.
Near Lago Vista, TX 78645
Lou
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser impeller being stripped, I removed and replaced the divider, motor, impeller and spacer. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
David S
Job Details:
09/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to install previous diagnosed parts. I removed the damaged draw cover and drawer. I replaced with new. I also leveled the unit.i had he customer inspect the drawer cover and drawer. Job complete. No water leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details:
09/15/2020
WASHER MAYTAG MHW5630HC0
"Arrived on site to inspect washer for leaking per Techline installed the dispenser, checked for leaks extensively, no leaks found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details:
09/15/2020
MICROWAVE MAYTAG MMV4205FZ3
"Arrived on site to inspect microwave for bent cover, upon inspection found right side bent, replaced cover and found no issues. Moved over hardware and installed correctly. Complete"
Near Austin, TX 78705
Jacob
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00
"Arrived onsite for unit not dispensing water or ice. Looked at unit. Found that filter was stuck inside housing and that unlock cap was missing/ broken. Took picture of issue. Gave customer quote. Customer would like office to call back. Ordered parts. Office to reschedule. ; ordrng 1 2260502B (cap,water filt(blk)) and 1 2260507 (housing water filter) and 1 4396841 (water filter)"
Near Buda, TX 78610
Leonardo
Job Details:
09/15/2020
DISHWASHER JENN-AIR JDTSS244GL0
"Arrived on site to test unit for unit not draining, tested unit found glass in drain motor, removed glass, tested unit unit working correctly, no leaks at this time, job complete."
Near The Hills, TX 78738
Brandon
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
"Arrived on site for customer complaint of unit unit frost build up, found failed ice door, I replaced ice door, unit tested good."
Near Buda, TX 78610
Leonardo
Job Details:
09/15/2020
RANGE WHIRLPOOL WFG530S0ES1
"Arrived on site to test unit for F1E1 error, test unit found F1E1 meaning internal control issue, replaced control board, tested unit, unit working correctly
Near Pflugerville, TX 78660
David S
Job Details:
09/15/2020
MICROWAVE WHIRLPOOL WMH31017HS2
"Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit and could not get the unit to repeat the problem. I inspected the diode and capacitor, I found the diode, was starting to mishaps, and bubble. I replaced the diode. I tested the unit. It is working as designed. The customer is also hearing the blower door open every-time they start the unit, I spoke to the customer about this. Job complete."
Near Austin, TX 78744
Robert
Job Details:
09/15/2020
WASHER MAYTAG MVW7232HW0
Arrived on job for complaints of not filling properly. Ran diagnostics and found water filling to proper level.
Near Buda, TX 78610
Leonardo
Job Details:
09/15/2020
DISHWASHER WHIRLPOOL WDF320PADS3
"Arrived on site to test unit for unit not washing, test unit, found unit filling with correct amount of water and unit going through cycle but sump and motor not working, ordered sump and motor, office to reschedule.; ordrng 1 W11025157 (PUMP AND MOTOR )"
Near Round Rock, TX 78681
Paul
Job Details:
09/15/2020
MICROWAVE WHIRLPOOL GT4175SPS4
Arrived onsite for a microwave that powers on but doesnÂ’t heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.
Near Austin, TX 78745
Luis
Job Details:
09/15/2020
REFRIGERATOR KITCHENAID KRFF300ESS01
"Arrived on site for cooling complaint. Per customer fresh food stopped cooling,removed evaporator cover,no excessive amount of ice on evaporator fan motor running. Replaced defrost thermistor on evaporator,secured thermistor to suction line using foil tape and a zip tie."
Near Austin, TX 78738
Brandon
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived on site for customer complaint of unit leaking and dent in refrigerator door, found leak coming from connecting joint at reservoir, and dent in right side door. Ordering door and nameplate. I replaced connector. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11038910 (REFRIGERATOR DOOR ) and 1 W11223753 (NAMEPLATE)"
Near Austin, TX 78734
Brandon
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL KSSC48QVS10
"Arrived on site for customer complaint of unit having frost in upper section of freezer compartment, found door needed to be raised in order for gasket to seal properly, I raised door, unit tested good.
Near New Braunfels, TX 78132
Noah D
Job Details:
09/15/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to inspect oven for not keeping time correctly, upon inspection found the oven console was not connected to WiFi, connected and updated software. Complete"
Near Waco, TX 76712
Jonathan M
Job Details:
09/15/2020
OVEN WHIRLPOOL KODE500ESS04
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced appliance manager and tested unit. Unit got up to 250°F in the upper oven before flashing the F1 E1 code again. I placed unit in service diagnostics and found and F1 E1 (internal appliance manager error), F6 E6 (appliance manager lost signal with the upper over), and F6 E9 (appliance manager lost communication with the lower oven) I called Techline and spoke to Bruce SR#7728495948. He advised that at this point the issue is going to be with one of the wire harness having a short between one of the temperature probes and/or the control boards. Ordering parts and office will need to contact customer for reschedule date due to limited available parts. ; ordrng 1 W11136133 (harns-wire) and 1 W11157221 (harns-wire)"
Near Austin, TX 78733
Kevin
Job Details:
09/15/2020
WASHER MAYTAG MVWB765FW1
"Arrived on site and replaced gearcase and agitator diagnosed on previous visit, homeowner has a parts authorization MSA59S9FP1. Ran test 52 and test 51, no water leaks at time of service, job complete"
Near Georgetown, TX 78626
Tommy
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
"Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor not running due to bad starting device, replaced starting device and all tested good. Customer had damaged freezer handle ordering freezer handle ; ordrng 1 W11115761 (DOOR HANDLE )"
Near Leander, TX 78641
Lou
Job Details:
09/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site to inspect dishwasher upper rack connectors. Upon further inspection, I found the right side adjuster wheel was broken causing the rack to fall. I removed and replaced both adjusters with a kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details:
09/15/2020
MICROWAVE WHIRLPOOL WMH31017HS4
"Arrived in site for microwave losing power, and the screen being waved. I inspected the unit and work area. I found the hood light socket damaged. I tested the unit and found the interlocks not always engaging properly. I am ordering the interlocks and light socket to complete the repair. I am also ordering a mag cap and diode just Incase. Office will reschedule, parts are expart.; ordrng 1 W10210871 (holder,lamp) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11433682 (UPPER INTERLOCKS) and 1 W11433683 (LOWER INTERLOCKS )"
Near Cedar Park, TX 78613
Kayman
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Arrived onsite to install previously diagnosed parts. After accessing the evaporator I found the heater showing good so I replaced the evap motor harness with bi metal attached. Unit is working as designed at this time. Job complete.
Near Austin, TX 78733
Kevin
Job Details:
09/15/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02
"Arrived on site and found all fresh food LEDs on left-hand and right hand side are out. Freezer lights and fresh food ceiling lights are still working properly. Spoke with tech line and he assisted with wiring diagram and found left lower LED has failed. After replacing it all lighting has returned, job complete 7728803008"
Near Austin, TX 78702
Leonardo
Job Details:
09/15/2020
DISHWASHER KITCHENAID KDTE104ESS1
"Arrived on site to test unit for unit no power, test unit found no power at unit, no power at outlet, found outlet switch was off, turn on outlet switch unit working correctly, no leaks at this time
Near Mustang Ridge, TX 78610
Jacob
Job Details:
09/15/2020
RANGE WHIRLPOOL WFG525S0HS1
Arrived onsite for issues with burners acting erattic and when turning on oven does not keep temperatures. Tested burners. Unit working as designed. Customer was not allowing the igniter to ignite flame and the oven drawer had pans stacked too tall for the igniter inside oven to keep temperatures consistent. Callled Techline to report findings. Got SR#7728804307. No leaks at this time. Job complete
Near Temple, TX 76502
Tyler
Job Details:
09/15/2020
WASHER WHIRLPOOL WTW5000DW3
"Arrived on site for washer not unlocking. Upon arrival customer stated unit was tripping breaker everyti,e it was turned on and running for a full cycle. I found that the unit was running on a gfci protected outlet. I instructed customer on proper instruct of resolving the outlet issue to prevent further breaker tripping. I also ran a diagnostics and found an f5e2 error indicating the lid lock was malfunctioning and not registering it was locking and unlocking. I replaced and test a new lid lock and unit is now functioning as designed call complete"
Near Austin, TX 78735
Luis
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Arrived on site for door concerns. Tested both fresh food door operation both doors sealing correctly advised customer normal operation due to mullion entering latch
Near Austin, TX 78753
Scott
Job Details:
09/15/2020
REFRIGERATOR GE GSHS5KGXBCSS
"Arrived on site for no cooling in both sections . Found dye all over floor and evap tray .
Near Austin, TX 78731
David Z
Job Details:
09/15/2020
DISHWASHER WHIRLPOOL JDTSS244GL
Arrived on site to install screws and studs to replace broken ones from last visit. Installed parts and attached handle. All is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details:
09/15/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site for oven making a zapping noise. I inspected the unit and work area. I spoke to the customer about what is happening. The noise is happening after the oven has bee used. I gained access to all the components and inspected for any pinched wiring, burn marks or arch marks I found none. I call techline and spoke to Joel SR#7728796899. I advised techline of the situation. I am ordering a blower motor to complete the repair. Office will reschedule due to being an expart. ; ordrng 1 W11248652 (blower)"
Near Dripping Springs, TX 78620
Brandon
Job Details:
09/15/2020
DRYER WHIRLPOOL WED5100HW0
"Arrived on site for customer complaint of unit not powering on, found power to unit tested good, found UI not responding and unit giving power failure, ordering control and console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413569 (CONTROL) and 1 W11419056 (CONSOLE )"
Near Wimberley, TX 78676
Richard
Job Details:
09/15/2020
DISHWASHER MAYTAG MDB4949SHW1
Arrived onsite for the dishwasher top rack came off track. During testing found that the top left hand track had come off the rollers . Took top rack out and was able to put the left hand track back onto the rollers and reinstalled top rack and dishwasher tested fine and no leaks detected complete.
Near Georgetown, TX 78633
Al
Job Details:
09/15/2020
FREEZER WHIRLPOOL WZF34X20DW01
"Arrived on site and inspected upright freezer temperature issues.Immediately confirmed the sides of the cabinet were hot to the touch.Accessed the compressor and found it was burning hot to the touch and sweating in the low side causing the bottom of the unit to have rust marks.Accessed and photographed the evaporator that looked to have a restriction on the top left with a faint frost pattern.Ordering compressor, uv drier, access valve, sealed system tech, 2 hours and evaporator.Will return with previously ordered parts if needed.Needs more workOffice to reschedule the customer for return service visit Sealed System Checklist completed.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 RESEARCH (ACCESS VALVE) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 W11198881 (START DEVICE ) and 1 WPW10143759 (DRIER- UV) and 1 WPW10350564 (CAPACITOR )"
Near Austin, TX 78724
Scott
Job Details:
09/15/2020
RANGE WHIRLPOOL WFG505M0BS3
"Arrived on site ,replaced knob and spark module. All burners are igniting . No gas leak detected at time of service. Job complete ."
Near Austin, TX 78702
Jacob
Job Details:
09/15/2020
WASHER MAYTAG MVWX655DW1
Arrived onsite for unit not washing correctly. Put unit in diagnostics. Got F0E5 off balance load. Saw that oily and leaked from the gear case and other parts needed to be replaced. Needed parts authorization for parts. No issues at this time. Job complete
Near Liberty Hill, TX 78642
Cliff
Job Details:
09/15/2020
DISHWASHER WHIRLPOOL WDT790SAYM3
Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Kevin
Job Details:
09/15/2020
COOKTOP KITCHENAID KCGD500GSS00
"Arrived on site for a customer smelling gas in the cabinet and right front igniter nuisance sparking. Found a slow leak at gas line connection to regulator, sent a video to CS. Added Teflon tape to correct leaking. Spoke with tech line and they recommended replacing burner head and cap to correct nuisance sparking. Will also bring back harness to ensure repair on the next visit. 7728796772; ordrng 1 W10732969 (burnr-head) and 1 W10910373 (cap-burner)"
Near Austin, TX 78732
David Z
Job Details:
09/15/2020
WASHER WHIRLPOOL WTW6120HW0
"Arrived on site for report of washer consistently tripping breaker. Customer says it happens more on heavy and bulky loads. Found washer is on a GFI circuit and heavy motor load is causing breaker issues. Called tech lime and spoke with Liam SR7728797986. Tested for errors and found none, and all components test good in diag mode. Liam advised the solution is to change the gfi circuit to a non gfi circuit. Unit is working as designed at this time with no repair necessary"
Near Bastrop, TX 78602
Andy
Job Details:
09/15/2020
OVEN WHIRLPOOL WFG320M0BS2
Arrived on site to install previously diagnosed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Georgetown, TX 78633
Al
Job Details:
09/15/2020
REFRIGERATOR KITCHENAID MFI2568AES
"Arrived on site and inspected ice maker issues.Found the ice maker rotating, just not filling with water.The water dispenser works properly.
Near Buda, TX 78610
Jacob
Job Details:
09/15/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Arrived onsite for unit not cooling inside refrigerator section. Looked at unit. Found that evaporator had ice buildup. Let customer know what had to be changed out. Refer to service pointer W11033419D. .; ordrng 1 W10889841 (cover-evap)
Near Cedar Park, TX 78613
Paul
Job Details:
09/15/2020
WASHER MAYTAG MVWC465HW2
Arrived onsite for a washer that is making a grinding noise again. Mr stated the unit only makes the noise when the unit is loaded with a full load of clothes. I tested the unit and could hear the noise. I found a bottle had broken and the bottle neck was under the belt cover causing the cover to be pushed into the drive pulley. I removed the bottle neck and retested the machine. The unit is working as designed. Call complete.
Near Austin, TX 78746
Kevin
Job Details:
09/15/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02
"Arrived on site and inspected refrigerator and found no power showing. Removed upper cover panel and checked incoming power at harness connector on plug and there is no incoming power. Took picture. Outlet is visible but installation has screwed refrigerator into cabinet. Kitchen has wood floors, installer will need to uninstall refrigerator so that electrician can correct outlet. Draped power cord over door and used an extension cord to connect refrigerator to outlet in the adjoining room. Refrigerator has powered on and is running. 7728803544"
Near Leander, TX 78641
Lou
Job Details:
09/15/2020
COOKTOP WHIRLPOOL KGCU463VSS01
"Arrived on site to inspect cooktop burners arcing when not in use. Upon further inspection, I tested all burners and could not duplicate the issue. Customer had a video of the issue and it showed the front right burner on and the other burners ignitors arcing. I tested the spark module and found 120V going into the module but only 85V coming out. CC. I removed and replaced the spark module and tested the unit and it is operating as designed. No gas leaks detected during service, job completed.