Near Del Valle, TX 78617
Scott
Job Details:
02/03/2020
WASHER WHIRLPOOL WED8500DC4
"Arrived on site for Ryder. Powering up but not starting . Ran diagnostics ,L2 error . Found thermal fuse had blown .replaced fuse . Heater ,thermostats tested good . Unit powered up and tested normal. Did recommended to be careful not to push dryer back too far . No lint build up at time of service . Job complete"
Near Austin, TX 78750
Paul
Job Details:
02/03/2020
ICE MACHINE WHIRLPOOL KUID308ESS1
"Arrived onsite for a ice machine not making ice. I found all components working as designed. I found the compressor hot and no frost pattern on the evaporator. The sealed system components need to be replaced. Parts are still under manufacture warranty. Ordering WPW10218037 EVAPORATOR, WPW10605286 COMPRESSOR, W10843121 Non-UV DRIER, & W10913906 COUPLER. Sending routing a message to weigh for 3 hours and RS. ; ordrng 1 W10843121 (Non-UV DRIER) and 1 W10913906 (COUPLER) and 1 WPW10218037 (EVAPORATOR) and 1 WPW10605286 (COMPRESSOR)"
Near Austin, TX 78757
Luis
Job Details:
02/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Arrived on site for no ice. Ran diagnostics,optics passed,good air flow from fan,E5 error reading failed thermistor on icemaker. Replaced failed icemaker,rna harvest test passed,ran fill test passed,reset error code"
Near Killeen, TX 76542
Al
Job Details:
02/03/2020
RANGE WHIRLPOOL WFE525S0HZ1
"Arrived to inspect control not powering on.The top burners work, but the oven and control were dead.Removed the terminal block cover and found the harness burned and damaged.Unit will need a HARNESS which includes the terminal block and also a control.ORDERING RESEARCH FOR HARNESS.OFFICE TO RESCHEDULE WITH CUSTOMER FOR SERVICE ; ordrng 1 CNOTE (RESEARCH FOR HARNESS WITH TERMINAL BLOCK)"
Near Austin, TX 78748
Robert
Job Details:
02/03/2020
OVEN WHIRLPOOL WFG505M0BS3
Arrived on job to check temperature on oven. Calibrated oven to proper temperature.
Near Niederwald, TX 78640
Kevin
Job Details:
02/03/2020
DISHWASHER WHIRLPOOL WDF330PAHB0
"Arrived on site and inspected dishwasher and found power to heating element has been turned off by Control board due to incoming water below 86° ran a diagnostic cycle and heating element is working properly at the end of cycle. Recommended to customer that hot water be run at the kitchen sink to prevent this. Customer is already using pods and rinse aid, no water leaks from connections at time of service, job complete
Near Austin, TX 78702
Richard
Job Details:
02/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived onsite for the dishwasher error code F2E2. Error code means UI fault. Tried to put in diagnostics but was unsuccessful. The UI in not working properly. Need to order UI control. Office to reschedule. ; ordrng 1 W11368911 (UI CONTROL )
Near Kyle, TX 78640
Robert
Job Details:
02/03/2020
WASHER MAYTAG MHW5630HC0
Arrived on job for complaints of not finishing cycle. Found that the drain pump blocked. Removed blockage and test washer. No leaks detected at time of service.
Near Austin, TX 78753
Scott
Job Details:
02/03/2020
DISHWASHER MAYTAG MDBH979AWS3
"Arrived on site for dishwasher not draining properly . Found drain loop lower then disposal , over time gunk was building up in drain hose . Readjusted hose . Instructed on running a periodic cleaning wash on dishwasher . No water leaks detected .
Near Florence, TX 76527
Jonathan S
Job Details:
02/03/2020
DISHWASHER KITCHENAID KDPE234GBS0
Arrived on site for dishwasher not starting cycle. Performed diagnostics mode and found fault F6-E4 float switch opened and F5-E2 doors stuck in close position. Inspected float switch and found Brecht setting Nader float switch. Removed object and continued test mode. Found all operating. No water leaks detected.
Near Cedar Park, TX 78613
Lou
Job Details:
02/03/2020
DISHWASHER WHIRLPOOL KDTM354DSS0
"arrived on site to inspect dishwasher not filling or cleaning dishes. Upon further inspection, I found a fork wedged under the float device and a large amount of powder detergent at the bottom of the tub and in the soap/prewash dispenser. Placed the unit in diagnostics showing error codes F7E1, F6E4, F6E6. Cleared the codes and continued with testing. Unit operated as designed with no codes at the end of testing. Tested amp draw to the element and it showed 7-9amps during wash & heating cycles of testing. Made recommendations to the customer for detergent/rinse aid use and use and care recommendations. No water leaks observed during service, job completed."
Near Austin, TX 78704
Richard
Job Details:
02/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
Arrived onsite for the refrigerator not cooling properly. Ran diagnostics and found no issue with refrigerator. Took temperatures 37 degrees in refrigerator and 1 degrees in freezer. Found that the refrigerator breaker is an surge protector breaker. Advised customer to call an electrician to have a regular breaker put in. But overall the refrigerator is in good working order.
Near Pflugerville, TX 78660
Andy
Job Details:
02/03/2020
REFRIGERATOR MAYTAG MFI2570FEZ07
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76542
Al
Job Details:
02/03/2020
WASHER MAYTAG MVWB865GC0
Arrived to install previously ordered parts.Removed and replaced the control and console.Calibrated the unit and unit accepted the console.Unit wasn’t hooked to water source at the time of service.Job complete
Near Leander, TX 78641
Lou
Job Details:
02/03/2020
OVEN LG LDE4413ST/00
"arrived on site to install previously diagnosed and ordered part. Upon arrival, as I was disassembling the upper oven door, I found that the new part I arrived with was missing the lower bracket that’s attached to the glass. Messaged the office to advise of the issue and will reorder the door outer cover and a CNOTE-INSPECT UPON ARRIVAL. Office to schedule return service once the part has arrived and has been inspected. .; ordrng 1 ACQ87912310 (COVER) and 1 CNOTE (INSPECT UPON ARRIVAL)"
Near Austin, TX 78717
Paul
Job Details:
02/03/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control, UI, and evaporator thermistor. I foil taped and secured the thermistor with a tie wrap. I set the defrost to basic. Call complete."
Near Kingsland, TX 78639
Jonathan S
Job Details:
02/03/2020
COOKTOP JENN-AIR JGC7636BS00
Arrived on site for cooktop having incorrect flames on burners. Tested unit and adjust valve down. Tested operation and found conversion kit was not installed correctly. Installed correct conversion kit. Tested operation. All tested good.
Near Killeen, TX 76549
Jonathan M
Job Details:
02/03/2020
WASHER WHIRLPOOL WTW4950HW1
Arrived on site for washer that would not turn on. Inspected unit and work area. Tested voltage coming from the wall and found 121 V from L1 to ground. Tested voltage at the control and found 122 V. Lights on the control were not on and I could not get the unit into diagnostics mode or to turn on. Replaced control and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details:
02/03/2020
OVEN WHIRLPOOL WOS51EC0AS04
"Arrived on site for customer complaint of unit tripping breaker, I pulled unit out, tested for proper power, looked at ground wires, couldn’t see anything wrong with oven, instructed customer to call electrician, probably just a bad breaker or loose connection at junction box, unit is hard wired in."
Near Pflugerville, TX 78660
Scott
Job Details:
02/03/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived on site for cracking or clicking noise . Found water in tub and control completely dead . Getting voltage to controls ,out let checked good . Control needs to be replaced to get unit running to find out if other issues are present . Ordering control as well as to have on hand if needed latch ,cap,actuator, motor . Pleas call to set return .; ordrng 1 W10913953 (ACTUATOR ) and 1 W11116590 (CONTROL) and 1 W11283592 (MOTOR) and 1 W11307244 (LATCH ) and 1 W11395618 (CAP)"
Near Austin, TX 78753
Scott
Job Details:
02/03/2020
REFRIGERATOR GE GSHS5KGXGCSS
"Arrived on site for no water flow when dispensing . Found filter wasn’t screwed in all the way . Installed filter properly , unit now dispensing water . No water leaks detected at time of service . Job complete.
Near Austin, TX 78724
Scott
Job Details:
02/03/2020
DRYER MAYTAG MED6630HC0
Arrived onsite for loud vibration and noise . Used one sound pad but unit still making noise . Ordering per service pointer noise reduction kit . Also ordering exhaust pipe just to have on hand . Reordering blower wheel .Removed some lint from blower wheel. ; ordrng 4 W11113654 (SOUND PAD )s and 1 W11401018 (KIT NOISE) and 1 WP697772 (wheel) and 1 WPW10342188 (pipe-exhst)
Near Austin, TX 78702
Richard
Job Details:
02/03/2020
MICROWAVE KITCHENAID KMLS311HSS-0
Arrived onsite for the microwave side panel damaged. Upon taking the microwave down from the wall . The install crew did not install the back panel for the microwave to hook on to correctly. While removing the microwave that panel was damaged and is not repairable. Called builder and explained the situation and builder will be calling the install crew to come out and replace the back panel and reinstall the microwave. Took pictures. Installed new wrapper cab and microwave looks good and no damage. Complete
Near Spring Branch, TX 78070
Robert
Job Details:
02/03/2020
MICROWAVE FRIGIDAIRE FGMO226NUF
Arrived onsite to replace parts previously ordered. Replaced switch and bracket. Tested microwave and it began on run as soon as it was plugged in. Ordering parts. ; ordrng 1 5304512529 (SWITCH) and 1 5304515182 (SWITCH ) and 1 5304519321 (CONTROL) and 1 5304519343 (SWITCH)
Near Killeen, TX 76543
Al
Job Details:
01/31/2020
WASHER WHIRLPOOL WFW75HEFW0
Arrived to inspect F3E1 error code.Confirmed the complaint and removed and replaced it.Also cleaned out all sediment buildup from the bulb the hose leads to.Reassembled and unit tested as designed without any errors.All water lines were dry at the time of service.
Near Austin, TX 78723
Cliff
Job Details:
01/31/2020
WASHER MAYTAG MVWC565FW0
Arrived on site to diagnose a washing machine that is not always spinning properly. Tested unit and found no mechanical failures at this time. Advised homeowner on best loading procedures to use for proper results. No leaks were found at time of service.
Near Pflugerville, TX 78660
Andy
Job Details:
01/31/2020
VENTHOOD WHIRLPOOL GXW7336DXS2
Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Spring Branch, TX 78070
Robert
Job Details:
01/31/2020
MICROWAVE FRIGIDAIRE FGMV176NTF
Arrived onsite for microwave tripping breaker. Ran diagnostics and found that the door switches were bad. Replaced door switches and tested unit. Everything is working properly. Complete.
Near Austin, TX 78723
Cliff
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00
Arrived on site to diagnose a refrigerator that is leaking in the freezer compartment. Found fill tube for icemaker not fully inserted into fill box. Reset tube to proper position and all is not working properly. No leaks were found at time of service.
Near Round Rock, TX 78665
Andy
Job Details:
01/31/2020
OVEN KITCHENAID KFGD500ESS04
Arrived on site for range burner shuts off on low. Tested and inspected unit and found flame size too small. Adjusted flame size and showed customer. Customer approved of flames. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Spicewood, TX 78669
Brandon
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site for customer complaint of unit not washing, found faulty wash motor assembly, I replaced wash motor, unit tested good."
Near Austin, TX 78731
Luis
Job Details:
01/31/2020
REFRIGERATOR KENMORE 106.7216211
Arrived on site for cooling issue. Removed cover found oil on evaporator weld joints diagnosed leak in system.
Near Austin, TX 78746
David Z
Job Details:
01/31/2020
WASHER MAYTAG MVWB765FC1
"F8E1. Arrived on site to diagnose washer still throwing LF error and F8E1 for long fill. Ran diagnostic and confirmed error. Tested cold valve and valve was filling fine. Tested hot water valve, and had no water coming in. Checked customers floodstop system and it said valve was open. Cycled valves closed then open and retested and found hot water pouring into unit now. Hot water shut off for floodstop system was tripped. Once I reset it hot water worked as normal.
Near Georgetown, TX 78633
Jonathan S
Job Details:
01/31/2020
RANGE WHIRLPOOL WFG540H0ES1
"Arrived on site for range front left burner not igniting. Inspected unit and work area. Tested range operation, all burners ignited except the front left burner. Inspected burner and found imperfection in groove for gas ignite, will need to replace front left burner and burner caps. ; ordrng 1 WPW10183374 (BURNERS CAP) and 1 WPW10515455 (BURNER)"
Near Gatesville, TX 76528
Jonathan M
Job Details:
01/31/2020
WASHER MAYTAG MVWB865GW0
Arrived on site for washer that would not power on. Inspected unit and work area. Tested voltage at the main control and found 124 V going to the control. Tested voltage going to the user interface and found no voltage being sent to the user intermittently. Replaced control and tested unit. Unit operated as designed. Call complete.
Near Buda, TX 78610
Richard
Job Details:
01/31/2020
WASHER MAYTAG MVWB835DC
Arrived onsite for the washer leaking. Ran diagnostics and found that during the drain cycle the drain in the house is clogged causing the water to drain out on to the floor. Advised customer to call a plumber to check out the drain. Complete
Near Austin, TX 78734
Brandon
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived onsite for customer complaint of inner door damage, I took pictures of damage, and ordered inner door. ; ordrng 1 W11035418 (door-inner)"
Near Bastrop, TX 78602
Scott
Job Details:
01/31/2020
OVEN WHIRLPOOL WFE505W0HB1
"Arrived on site for f2 error . Found control not responding ,also facia of control is visablly warped . Replaced control . Preheated oven ,all checked normal. Job complete . Did advise customer to contact rent a center to get terminal block cover . Job complete ."
Near Smithville, TX 78957
Scott
Job Details:
01/31/2020
WASHER WHIRLPOOL WTW5000DW2
Arrived on sit for washer not finishing cycle . Found unit out on porch and only cold water hooked up . Ran diagnostics only error code was long fill ( found water temp switch on warm ) . Also floor on porch is unusable allowing washer to be unusable . Recommended customer fix floor issue as well as leaving water temp to cold tap . No water leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Wesley
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02
Arrived on site and found shorted thermostat. Completed repair. Advised customer.
Near Austin, TX 78731
David Z
Job Details:
01/31/2020
DISHWASHER KITCHENAID KDTE104ESS0
Arrived on site to diagnose a dishwasher that was leaving dishes wet and not drying them. Performed diagnostics and found error for F9E1 diverter error. Attempted to run through diagnostic cycle and found that cycle was stopping and erroring out with F9E1. Will need to replace sump and motor to resolve diverter error to continue troubleshooting. Ordering WPW10605057 sump assembly. Also ordering 2 WPW10195417 wheel tracks for bottom rack. Bottom rack wheels are all separated and need to be replaced. Also ordering AUTHO Will also bring back heating element and control.; ordrng 1 AUTHO (AUTHO) and 2 WPW10195417 (lower roller asm)s and 1 WPW10605057 (pump and motor assy)
Near Austin, TX 78704
Richard
Job Details:
01/31/2020
DISHWASHER KITCHENAID KDTE204DSS0
Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found that there was broken glass binding the drain pump causing the no drain issue. Vacuumed water out and removed drain pump and removed broken glass and dishwasher tested good and draining properly. No leaks detected.
Near New Braunfels, TX 78130
Robert
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS02
Arrived onsite for freezer frosting over. Upon inspection we found the freezer door will not close all the way and the right side rail is damaged. Ordering parts. ; ordrng 1 W10795846 (bracket)
Near Austin, TX 78704
Richard
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Arrived onsite for the refrigerator UI panel not working properly. Installed new panel that was ordered and tested good. Complete
Near West, TX 76691
Jonathan M
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00
Arrived on site to install previously diagnosed parts. Tested unit and fill test and unit came up with a 01 code for motor trying to make it to the home position. Motor would not move. Tested unit in a harvest cycle. Unit harvested but stayed upside down and would not fill with water. Tested voltage going to motor and found 13.2 V DC going to the motor. Replaced the ice maker and tested unit in fill test. Unit got past the motor moving to home position but would not activate the water fill. I checked continuity at switch and found continuity. Called Techline and spoke to Joel SR # 7727022097. He had me check the ice box thermistor and found it open. Found 13 ohms going to the thermistor from the ice maker connector. He advised that there was a split in the harness line inside the freezer door and to replace door assembly. Ordering door and advise customer I told them the office would contact him for further service. ; ordrng 1 LW11038922 (dor-fip (F
Near Cedar Park, TX 78613
Lou
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found that the customer is not using rinse aid. Also, the customer has a water softener in the home. I placed the unit in diagnostics showing no error codes and tested. Using my multimeter, I checked the amp draw on the components and found that all components are functioning properly. The element is showing 7-9amps during the wash cycle of testing and at the end of testing. I advised the customer that the unit is fine and made recommendations for detergent and rinse aid use, as well as, use and care for the unit. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Andy
Job Details:
01/31/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived on site for range RF burner not igniting. Tested and inspected unit and found failed burner head. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78717
Paul
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived onsite for a dishwasher that the bottom part came off. I found the toe kick had come off because the retainers were not locked. I reinstalled the toe kick. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL GSF26C4EXY03
Arrived on job for complaints of random shut off of cooling. Checked compressor relay and found scoring on relay.
Near Killeen, TX 76549
Al
Job Details:
01/31/2020
DRYER WHIRLPOOL WED4815EW
"Arrived to inspect dryer not drying properly.Discovered the customer had approximately 2 loads in dryer.I found the heating element was working properly.Did a vent test and unit did not test properly with the vent on, but tested fine with it off.Customer will need to have ventilation system cleaned.Job complete"
Near Andice, TX 78628
Jonathan S
Job Details:
01/31/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01
"Arrived on on site for microwave resetting when door is opened. Went into diagnostics mode and found error F6E0. Reset circuit breaker. Performed diagnostics mode and tested components activation. Reset unit to factory default setting. Opened and closed microwave door serval times while heating a cup of water and was not able to recreate failure. Tested all other operations on the unit, all operations tested good. Spoke with customer on failure."
Near Leander, TX 78641
Lou
Job Details:
01/31/2020
REFRIGERATOR KITCHENAID WRV986FDEM01
"arrived on site to inspect refrigerator temps & ice maker. Upon further inspection, I tested temps in the FC=22 & RC=42 on setting of 33 degrees. I removed the FC Evap cover and fund a large block of ice in the top left and right side corners of the evaporator. Removed the back cover and checked the compressor & fan and the compressor was room temp and the fan was operating. Using my black light, I found what appeared to be refrigerant debris on the bottom pan and on one of the welds. I advised the customer that a sealed system would need to happen to repair the unit. I am ordering the compressor, both evaporators, drier, access valve, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. Office to schedule return service. Using my steamer, I removed the ice from the evaporator before reassembling. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (AUTHORIZATION) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 W11116
Near Pflugerville, TX 78660
Wesley
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived onnsite and found fill spout not engaged in icemaker fill cup. Reinserted. All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Jacob
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived onsite for water dripping from the bottom of the unit. Looked at the bottom of the freezer side of unit. And that drain fitting at the bottom of the drain was stopped up full of frozen water. Ordered part. Rescheduled with customer.; ordrng 1 WP2304888 (fitting)
Near Georgetown, TX 78633
Jonathan S
Job Details:
01/31/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02
"Arrived on site for oven display frozen and not responding. Reset circuit breaker and found unit responsive. Performed diagnostics mode and checked fault codes. Found fault F6-E0. Followed tech sheet for error code. Found unit operating. Tested all components, all tested good."
Near Waco, TX 76705
Jonathan M
Job Details:
01/31/2020
WASHER MAYTAG MVWB765FW3
Arrived on site to install previously diagnosed part. Replaced pressure hose and tested unit in service diagnostic mode. Unit passed all tests and operated as designed. Call complete.
Near Wimberley, TX 78676
Kevin
Job Details:
01/31/2020
WASHER MAYTAG MVWB835DW4
"Arrived on site and inspected washer and found F6E2 Error codes. Replaced control board and control panel and all function has returned to washer. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Luis
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02
"Arrived on site for loud noise. Diagnosed damper control making loud grinding noise,replaced damper control powered unit on noise no longer present"
Near Leander, TX 78641
Lou
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker and it harvested as designed. I tested the fill tube ad no water came in. I checked the fill tube line at the bottom left hinge area and water came from the line that goes to the valve. I blew into the line going to the ice maker and it is frozen up. Using my steamer I was able to get the line freed up and retested the fill tube and the ice tray filled with water. I advised the customer of my findings and advised that in order to keep it from freezing up, the temp in the FC would need to be turned down. Due to this issue reoccurring, I am ordering an FC door and office to schedule return service. No water leaks observed during service.; ordrng 1 LW11026425 (DOR-FIP SS)"
Near San Marcos, TX 78666
Kevin
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. Spoke with and sent picture to CS, A new fresh food evaporator motor/thermistor will be needed to correct the issue. Refrigerator will need to be completely defrosted 448 hours.; O-emld tckt"
Near Austin, TX 78744
Jacob
Job Details:
01/31/2020
DRYER MAYTAG MEDX655DW1
Arrived onsite to replace wire harness and handle. Replaced both parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
David Z
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
"Arrived on site for FC Evap fan making noise again. Found ice had built up on the fan in the same spots again. Called and talked to Joel at tech line. Unable to get an SR to tech line systems being down. Joel informed me that engineering had found that this condition can be caused if the foam pad / tape used to block the air gap on the right side of the Evap by the vent is incorrectly placed. Checked unit and found the tape was indeed 1/2 inch too low allowing an air gap to exist. Repositioned tape block airflow as properly designed. On removing the shelves found the left track had a crack in the plastic. Replaced left track as well. Reassembled unit and retested. Fan is now quiet and defrosted, and customer will follow up In the event there is another issue. Call complete."
Near , TX 78628
James
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site and tested operation. Found no leaks during diagnostics but unit has a lot of suds. Found rinse aid turned to max. Customer has water softener which caused the over sudsing of the rinse aid. Turned rinse aid to minimum setting and recommended using the minimum amount of soap. Heater tests good and the door is opening and closing properly at time of service. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02
Arrived onnsite and found all functions running but no cool? Pulled .7 amps while with maintenance supervisor. Advised symptoms of sealed system leak present.
Near Florence, TX 76527
Al
Job Details:
01/31/2020
WASHER WHIRLPOOL MVWB765FW0
Arrived to inspect washer with no power.Check outlet and outlet plug was good.Confirmed the complaint Job complete No parts installed
Near Austin, TX 78731
David Z
Job Details:
01/31/2020
DRYER LG DLEX3370W
"Arrived on site to diagnose a dryer that was not producing heat. Tested unit and found that the unit was heating fine, but felt like it had obstructed airflow and needs a vent cleaning. After letting the unit run under a couple different cycle types, you could feel hot stagnant air. Advised owner to have vents cleaned and follow up if issue persists. Owner had mentioned that sometimes the unit would error 10 mins in a cycle, likely for overheat. This is usually due to congested vents. Advised to follow up if need be, otherwise vent cleaning should resolve issue. Call complete."
Near Austin, TX 78723
David Z
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to install missing parts from adjustor kit. Installed back plates and retested. All is now working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details:
01/31/2020
WASHER WHIRLPOOL WDT710PAHZ0
Arrived onnsite and found unit operating with drain failure. Cleared drain and replaced pump. All checks good. Unit is now draining.
Near Burnet, TX 78611
James
Job Details:
01/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site and installed new door and ui. Instructed customer that the ice maker may take upmtom24 hours to begin ice production. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found top shelf bracket broken. Found a all components not running and LED light flickering. Performed diagnostics and jumped thermostat stat and found compressor activated. Removed failed thermostat and installed new. Found unit operating. Found LED light assembly will need replaced.. Please allow 24 hours to reach proper temperatures and 48 hours to make ice.; ordrng 1 WPW10515057 (LED ASSEMBLY ) and 1 WPW10515058 (LIGHT ASSEMBLY )
Near Pflugerville, TX 78660
Wesley
Job Details:
01/31/2020
WASHER WHIRLPOOL WTW8000DW0
"Arrived onnsite and found unit with control issue causing the valve to open and shut during regular filling, ; ordrng 1 W10812421 (elec.control board)"
Near Wimberley, TX 78676
Kevin
Job Details:
01/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for second visit for same issue and set refrigerator into a diagnostic cycle and found the noise customer is hearing is the compressor running, changed it to different speeds and the tone and volume change to correspond. The noise is normal and reported to tech line again, no water leaks from connections at time of service, job complete 7726920646"
Near Round Rock, TX 78665
Andy
Job Details:
01/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
Arrived on site for microwave hard to close and slightly not lined up with cabinets (About an 1/8 of an inch in some spots) called tech line and spoke with David (SR# 7727023659) And made aware of stated issues. Was instructed that door closing operations are normal and that if customer is unhappy with install they will need to contact installer to resolve any issues. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78704
Jacob
Job Details:
01/31/2020
REFRIGERATOR JENN-AIR JFC2290RTB02
Arrived onsite for unit not level. Looked at unit. Re leveled unit. Upon further inspection. Found that the wooden decorative panels were not aligned correctly. No issues at this time. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details:
01/31/2020
MICROWAVE THERMADOR MBES/01
"Arrived on site for previously order part install. Removed unit and gained access to lamp assembly. Remed failed lamp and installed new. Installed unit. Tested light operation and door . Tested heating operations. Found minor chip in front of cavity. Added touchup paint to chip. Tested operation, all tested good."
Near Crawford, TX 76638
Jonathan M
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived on site for refrigerator that was having issues lighting in the freezer section. Inspected unit in work area. Open door and found evaporator fan still running. Opened and closed the door several times with no stopping of the evaporator fan. Replaced freezer compartment switch and tested unit. Light still would not come on. Removed freezer compartment module and swapped it with a refrigerator compartment module. The module swapped into the freezer began to light but the module from the refrigerator went out. ; ordrng 1 W11205083 (module)
Near Austin, TX 78754
Cliff
Job Details:
01/31/2020
REFRIGERATOR GE CYE22TSHDSS
Arrived on site to diagnose a refrigerator that is not cooling properly in the fresh food compartment. Tested unit and found recently replaced evaporator fan motor was put in upside down reversing airflow direction. Reset fan motor to proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78734
Brandon
Job Details:
01/31/2020
DRYER LG DLE9577SM
"Arrived on site for site for customer complaint of unit not heating, found L2 was not getting 120v AC instructed customer to call electrician.
Near Jarrell, TX 76537
Al
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived to inspect dishwasher not draining. Confirmed the complaint and noticed excessive debris in the unit. I ran a cycle and also discovered the drain hose had debris inside, which was preventing the water from draining. I used my 3 foot snake extension to clear the clogged drain hose and unit began working as designed. Customer told to clean filter after every use, rinse dishes thoroughly and to use affresh tablets to clean the dishwasher. All parts of unit functioning properly. All water lines were dry at the end of service. Job complete"
Near Pflugerville, TX 78660
Wesley
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
called techline but systems down so no sr# Was advised that replacing the door to fridge is a good idea, but in event of repeat symptoms refer customer to service pointer on ice clumping. Office to reschedule. ; ordrng 1 LW11026428 (FREEZER DOOR)"
Near Driftwood, TX 78619
Brandon
Job Details:
01/31/2020
DISHWASHER MAYTAG MDB8959SFZ4
"Arrived on site for customer complaint of unit not draining, found bad connection at drain pump, I reconnected the wire harness to drain pump, unit tested good.
Near Manor, TX 78653
Scott
Job Details:
01/31/2020
DRYER MAYTAG MEDC215EW1
"Arrived on site for dead dryer . Found thermal fuse blown . Element ,thermostats checked good . Replaced fuse . Tested unit all checked normal . Air flow checked good as well. No lint build up at time of service . Job complete."
Near Canyon Lake, TX 78133
Robert
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM00
"Arrived onsite for refrigerator not cooling. Found the compressor running and fans, but no frost pattern or heat on high side.
Near Lakeway, TX 78738
Brandon
Job Details:
01/31/2020
RANGE WHIRLPOOL KCGC506JSS00
"Arrived on site for customer complaint of unit not lighting, found faulty regulator, I replaced regulator, unit tested good."
Near Austin, TX 78745
Jacob
Job Details:
01/31/2020
MICROWAVE ELECTROLUX EI30BM55HSA
Arrived onsite for unit not heating. Tested unit. Found that control board was bad.
Near Austin, TX 78745
Jacob
Job Details:
01/31/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived onsite to replace handle and screw to unit. Replaced both parts. Tested unit. Unit test good. No I at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details:
01/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"arrived on site to diagnose a refrigerator that is leaking from the dispenser. Tested unit and found icemaker overfilling causing leak. Contacted tech line and spoke with Dustin. He advised to install pressure regulator, new icemaker, and water valve. Also advised to replace incoming water line with quarter inch line as it is needed for regulator..; ordrng 1 CLONLY (CL ONLY) and 1 W10267701RP (tube-water) and 1 W10786592 (REGULATOR) and 1 W11294907 (ICEMAKER) and 1 WPW10341329 (water valve assy)"
Near Austin, TX 78750
Cliff
Job Details:
01/31/2020
WASHER WHIRLPOOL WFW85HEFC1
Arrived on site to diagnose a washing machine that is not draining properly. Found drain pump clogged with debris. Cleared drain pump and found all is functioning properly at this time. No leaks were found after services were performed.
Near Waco, TX 76710
Jonathan M
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced housing and tested unit. Unit still weeded water. Removed lines and found water tubes slightly worn. Tried to create better fitting but was unable to do so. Ordering new inlet and outlet water tubes, as well as a water valve just in case and will have office contact for return.; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water)"
Near Austin, TX 78733
David Z
Job Details:
01/31/2020
DRYER KENMORE 11061252011
"Arrived on site to diagnose a dryer that was producing no heat . Ran diagnostic voltage checks and found 240 at the terminal block, but L1 appeared to be dropping off. Plugged unit back in and tightened connections and unit is now heating again. Somewhere in the L1 circuit there appeared to be a loose connection. Advised customer that if the issue persists that we can go to wiring harness next.
Near Waco, TX 76710
Jonathan M
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site for refrigerator that was not dispensing water or ice. Inspected unit in work area. Tested unit for dispensing water in and heard the water valve buzzing but no water dispensing. I checked the ousting tube for water and found no water at the inlet line. Replaced the inlet water balance and tested unit. Unit began to dribble but barely any water coming out. I removed the filter and tested. Same results. Replaced the filter housing and tested unit. Unit worked as designed. Customer has low water pressure at the wall. Advised her to get it fixed to avoid further problems. Call complete.
Near Leander, TX 78641
Lou
Job Details:
01/31/2020
DISHWASHER WHIRLPOOL KDTE234GPS0
"arrived on site to install previously diagnosed and ordered parts. Due to the tub legs being badly bent and the unit door not able to close properly, I removed and replace the tub and transfers all other parts, except the sump/motor assembly, to the new tub. I installed a new sump/motor assembly. Placed the unit back in its space and after reconnecting the water line and power, I tested the unit. Unit operated as designed with no water leaks. The toeplate does not fit correctly as the baseboards need to be cut back as it sits behind the unit right leg. I notified the builder regarding this issue. Toeplate is not secured on the right side and he retainer is sitting behind the toeplate. No leaks observed during service, job completed."
Near Salado, TX 76571
Al
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
"Arrived to install previously ordered parts.Removed and replaced the left door, ice maker and pad.Reassembled and discovered the control and top 2 door hinge plastic covers were all damaged.Office to get authorization from AIG for replacement parts.Ordering both hinges and door control.I also adjusted the freezer door due to frost buildup inside the freezer.Office to reschedule with customer for return service call.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11204565 (HINGE COVER RIGHT FF DOOR) and 1 W11314429 (PANEL UI) and 1 W11371720 (HINGE COVER LEFT DOOR)"
Near Liberty Hill, TX 78642
James
Job Details:
01/31/2020
OVEN WHIRLPOOL WOD51EC0AS05
Arrived on site and found right terminal loose and not staying connected. Removed unit and corrected terminal. Reinstalled broiler and verified secure connection. Unit tests good. Job complete
Near Buda, TX 78610
Richard
Job Details:
01/31/2020
DISHWASHER MAYTAG MDB8959SBS2
Arrived onsite for the dishwasher console not working. Upon inspection found that console is not working. . Installed new console and dishwasher tested fine. Complete.
Near Cedar Park, TX 78613
Lou
Job Details:
01/31/2020
COOKTOP WHIRLPOOL WCG97US6DS00
"arrived on site to install previously diagnosed and ordered parts. Due to the left rear orifice holder having a stripped screw in it and the screws on the cooktop are incorrect, I removed and replaced the back left orifice holder and all 10 screws and tested the unit. Using my liquid gas leak detector, I checked the as line connection to all of the orifice holders and all were good. Unit is operating as designed. Once I reassembled the unit, I retested and again it’s operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Andy
Job Details:
01/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for refrigerator not making ice and dripping water. Cycled ice maker and ice maker did not cycle. Tested ice maker water fill and ice maker filled with water. Checked for ice maker error codes and found E2. Also found ice fan weak. And ice maker will need sealer gum to prevent air leaks. Instructed customer to keep an eye on unit to prevent water damage risk. Office to schedule return trip.; ordrng 1 212643 (sealer-gum) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10846539 (FAN) and 1 W11294907 (icemaker)
Near Austin, TX 78745
Luis
Job Details:
01/31/2020
REFRIGERATOR KITCHENAID KRFC704FBS00
Arrived on site for door seal issues. Found damaged door seal replaced fresh food door seal checked door seal good
Near Buda, TX 78610
Richard
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived onsite for the refrigerator not cooling properly in freezer compartment. Refrigerator was defrosted. Ran diagnostics and found that the defrost thermistor was open. Replaced evaporator motor assembly and UI and main control. Set defrost to basic to run every 8 hours. Refrigerator tested good. Complete
Near Smithville, TX 78957
Scott
Job Details:
01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05
"Arrived on site for for water leaking down in fresh food . Due to past issue with ice maker issue , past ice build up was never removed from freezer floor or evap was removed . So when in defrost unit had too much ice to properly drain . Removed ice . Previous repair was successful . No new water build up . No other water leaks detected at time of service . Job complete ."