Near Austin, TX 78746
Kevin
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site and found saved error codes 2/1, 3/3, ran a diagnostic cycle and did not find any problems. Inspected harness connecting user interface to control board and it tested good. At this time dishwasher is working properly.No water leaks from connections at time of service, job complete"
Near San Marcos, TX 78666
Luis
Job Details: 04/14/2020
REFRIGERATOR AMANA ART308FFDW06 "Arrived on site for no cool. Powered unit on no frost forming on evaporator,pierced low side pressure reading -30 installed a uv drier,vacuumed system down unit would not keep vacuum,added refrigerant to system with compressor running,found dye leaking from liner called tech support per tech support used 1 W10896678 (COUPLING), and 1 W10896689 (COUPLING) from stock"
Near Leander, TX 78641
Lou
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE510S0HS1 "arrived on site to inspect range oven door hinges. Upon further inspection, I found that the right hinge with the tension spring was damaged. I removed and replaced the hinge and tested the door and it operated as designed. I recommended that they not put any weight on the door to help prevent the hinges from damaging. Job completed."
Near Leander, TX 78641
Lou
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser not working, I found that the reservoir was frozen. I removed and replaced the valve and reservoir and tested. Unit is operating as designed. Using perigum, I sealed the gap where the reservoir tube goes out of the unit and at the back of the unit, I used silicone to seal the gaps at the styrofoam securing the water line. No water leaks observed during service, job completed."
Near Manor, TX 78653
Scott
Job Details: 04/14/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for oven not heating . Range getting power ,element checked good . Found control relay stuck . Replaced control. Oven is now heating properly . Job complete ."
Near Granger, TX 76530
Andy
Job Details: 04/14/2020
DRYER MAYTAG MGDX655DW2 Arrived on site for dryer running non stop. Tested and inspected unit and found failed timer. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Temple, TX 76502
Jonathan M
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that is not dispensing eyes properly. Inspected unit and work area. Unit is full of ice and dispense ice from dispenser. Customer advised that ice was building up from the dispenser all the way to the top of the door and was falling on the ground. Customer also advised that they were getting frost in the freezer that was intermittently coming and going away. Customer also advised that the ice that they were dispensing was becoming crushed ice when they were calling for cubed. I called Techline and spoke to Austin SR # 7727572836. He advised the issues all seemed to be related with the freezer door. He advised the ice compartment was probably warming up enough to cause the ice to sweat and clump together. When the ice was being dispensed, the ice was getting caught in he ice container blades and was causing the blades to crush the ice. Because of the irregular sizes and shapes of the cubes, the were probably forming a
Near New Braunfels, TX 78130
Noah D
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE505W0HS1 "arrived on site to inspect switch for being to long and not staying on stem, tried to change out and found switch is still the same, used high heat gas tape to widen stem and make knob fit correctly. Complete"
Near Wimberley, TX 78676
Robert
Job Details: 04/14/2020
REFRIGERATOR GE PYE22KSKKSS Arrived on job for complaints of not cooling. Found the compressor not running. Checked power to compressor only 3v supply. Replaced power control and compressor started working. No leaks detected at time of service.
Near Austin, TX 78733
Kevin
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found ice cubes are small, found no water flow at dispenser, removed dispenser and water pressure has returned.after replacement it is operating properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Lou
Job Details: 04/14/2020
DISHWASHER GE GDT635HSJ0SS "arrived on site to inspect dishwasher door latch. Upon further inspection, customer advised that the unit is not starting and he tested it and found that it might be the door latch as he’s already replaced the float switch. I placed the unit in diagnostics showing the start LED which indicates a miscommunication between the UI and main control. I removed the bottom panel to inspect the control and found that the control LED is rapidly flashing indicating that the control is bad. No water leaks observed during service, job completed."
Near Austin, TX 78703
Luis
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEYW00 "Arrived on site for water leaking. Diagnosed frozen drain tubeper service pointer W11397260A installed updated drain kit,defrosted drain checked water flow through drain good. Part covered by autho S38253
Near Rogers, TX 76569
Al
Job Details: 04/14/2020
WASHER MAYTAG MVWB865GW1 Arrived to inspect washer not completing cycles. Diagnostics tested unit and found the latch was defective. Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Jarrell, TX 76537
Cliff
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range with an oven that is not heating to proper temperature. Found temp to low in unit and recalibrated unit to account for offset. All is working properly at this time.
Near Jarrell, TX 76537
Cliff
Job Details: 04/14/2020
DRYER LG DLE1101W Arrived on site to diagnose a dryer that will not run. Tested unit and found failed main control due to electrical short. Main control will need to be replaced to complete repairs.; ordrng 1 EBR71725805 (MAIN CONTROL )
Near Canyon Lake, TX 78133
Robert
Job Details: 04/14/2020
DRYER WHIRLPOOL WED5000DW1 "Arrived on job for complaints of no heat. Found heater element open. Ordered new element. ; ordrng 1 279838 (element,heater)"
Near Pflugerville, TX 78660
David S
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for frost build up in the freezer door. Inspected unit and work area. Found condensation build up on top of the freezer door. Inspected fresh food section for standing water none was found. Inspected the freezer door gasket, gasket looks good and is sealing well. Spoke with customer about letting the drawers close themselves to ensure a proper seal. Inspected evaporator drain tube, no restrictions found. Found a good frost pattern on the evap. Put unit into diagnostics mode and tested evap fan operations, all tested good. Tested all sensors, all tested good. Found unit ion adapt air defrost, changed unit to basic defrost. Spoke to the customer about the difference in adaptive defrost and basic. Unit is operating as designed, no water leaks present. Job complete."
Near Waco, TX 76708
Jonathan M
Job Details: 04/14/2020
RANGE GE JGRS06BEJ1BB "I called GE tech line and spoke to Tyler SR# 03573941. He advised to make sure the igniter was close enough to the burner assembly to ensure it lights properly and to replace the gas valve if the issue persisted. I removed some debris in the gas assembly and tested the unit with the utility drawer open and closed and when it was closed, the igniter would make a poor sound as it lit the gas before it operated as designed. However, when the drawer was open, it lit properly with no issues. I called back and spoke to Steven (same file number). He advised that if giving the oven more oxygen at the burner assembly gave the unit enough oxygen to light properly, then all I needed to do was to adjust the air shutter on the gas assembly to allow more oxygen into the gas asse to light it as designed. Adjusted the air shutter and tested the unit. Unit is working as designed. Had customer try it himself to show the unit was working properly. Call complete."
Near Del Valle, TX 78617
Jacob
Job Details: 04/14/2020
WASHER MAYTAG MVWB835DW3 Arrived onsite for replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78747
Kevin
Job Details: 04/14/2020
RANGE WHIRLPOOL WFG515S0JS0 "Ryan on site and inspected range and found overlay is damaged, will need to order it to correct the issue.; ordrng 1 W11343212 (OVERLAY)"
Near Del Valle, TX 78617
Jacob
Job Details: 04/14/2020
WASHER MAYTAG MVWB765FC3 Arrived onsite for unit making noise. Saw video of noise from customer. Sound like clutch is popping really loud to get gear to go in different directions. Ordered parts. Rescheduled with customer.; ordrng 1 W10754448 (clutch) and 1 W11195970 (CONTROL BOARD ) and 1 W11195971 (stator)
Near Manor, TX 78653
Scott
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for warm fresh food . Found fresh evap covered in frost . Also million not closing properly from time to time . Will need mullion , cover , evap fan, diffuser . No water leaks detected at time of service . Please call to set return; ordrng 1 W11025614 (MULLION ) and 1 W11188493 (EVAP COVER ) and 1 WPW10248595 (control)"
Near Temple, TX 76502
Al
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL WDF760SADM2 Arrived to inspect dishwasher not washing.Ran diagnostics test mode and motor never powered on.All water lines were dry at the time of service.Job complete
Near Austin, TX 78757
David Z
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose refrigerator that wasn’t making much ice, and also RC wasn’t getting as cold as needed. On arrival customer had a thermometer in the RC that was reading 38. Checked Evap and found that the lower shelf was sitting in front of the Evap vent, blocking any airflow from hitting Evap. Removed shelf and installed in correct spot and advised customer to allow 48 hours for temp to stabilize. If issue is now resolved we can replace control and RC Evap,but both compartments were affected. All should be working as designed at this time. Call complete."
Near Andice, TX 78628
Wesley
Job Details: 04/14/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite and found unit operating with failed relay on the control board. Ordering control to repair. All else checks good. ; ordrng 1 W10892389 (cntrl-elec)
Near Canyon Lake, TX 78133
Robert
Job Details: 04/14/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on job for complaints of not powering up. Checked voltage and only received 68v supply. Builder on sight will have electrical checked.
Near Austin, TX 78724
Jacob
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL WDF130PAHW0 "Arrived onsite for unit having standing water. Tested unit. Unit was draining correctly. After further test, found that control board was allowing unit go into automatic drain during cycle. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Killeen, TX 76542
Al
Job Details: 04/14/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived to inspect dishwasher leaking from copper fitting valve area.Confirmed the complaint found the joint from the fill hose was loose. I tightened it and applied plumbers tape to the valve and reattached the hose to the valve.Stayed on site for a quick load and unit never leaked again.All water lines were dry at the end of service.Job complete
Near Round Rock, TX 78664
Andy
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator not dispensing properly. Upon speaking with customer found that unit is not dispensing properly because unit is making too much ice. Inspected unit and found missing shut off arm and extension. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10351019 (extension) and 1 WPW10378254 (arm-shut)
Near Austin, TX 78724
Jacob
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW4815EW0 "arrived onsite for unit not spinning out clothes. Put unit in diagnostics and got F5E3, F5E2, and F7E5. Tested unit found that control board will also need to be replaced. Rescheduled with customer. ; ordrng 1 W10711300 (control board)"
Near Austin, TX 78737
Kevin
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site and inspected washer and found saved error codefor Long fill, washer is outside, there is no standpipe, washer is raised up on plywood and is not a stable surface. Took pictures. There is no hot water source available. Spoke with tech line, water is siphoning out of hose creating error code 7727581539"
Near Lakeway, TX 78738
Brandon
Job Details: 04/14/2020
RANGE THERMADOR PRL486JDG Arrived on site for customer complaint of error code popping up during use. I could not duplicate issue at time of service. Tested good.
Near Waco, TX 76705
Jonathan M
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site for range that has a burnt wire harness and terminal block. Inspected unit and work area. Removed old terminal block and replace with new looked at parts list to confirm wire harness and found wrong wire harnesses sent. .; ordrng 1 W11134843 (harns-wire)
Near Buda, TX 78610
Brandon
Job Details: 04/14/2020
RANGE WHIRLPOOL WOS51EC0AS02 "Arrived on site for customer complaint of no display and door not opening. Found customer used self clean and blew the fuse and door latch stuck on locked position. Ordering fuse. ; ordrng 1 W10883049 (latch-door) and 1 WPW10545255 (fuse-thrml)"
Near Austin, TX 78744
Kevin
Job Details: 04/13/2020
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site and inspected range and found W. Rear Center and right rear orifices are clogged buy food residue. Showed customer how to correctly clean them if the issue happens again, Took one picture, job complete"
Near Georgetown, TX 78628
Paul
Job Details: 04/13/2020
UNKNOWN UNKNOWN NISSAN
Near Austin, TX 78739
Kevin
Job Details: 04/13/2020
VENTHOOD WHIRLPOOL WVU37UC0FS0 "Arrived on site and found filter lock is not engaging, will need to order a new one to correct issue.; ordrng 2 W11100656 (FILTER)s"
Near Austin, TX 78722
Jacob
Job Details: 04/13/2020
WASHER ELECTROLUX FFLE1011MW0 Arrived onsite for unit not drying and washer not spinning the clothes properly. Tested voltage going to unit. Voltage was good at 240v. Looked at dryer part of the unit and the belt for the drum has ripped off. Ordered correct part. Rescheduled with customer. ; ordrng 1 134503600 (belt)
Near Austin, TX 78758
Scott
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator not making ice. Tested the system p, found that the ice maker is bad. Replaced the ice marker, ran diagnostics everything works as designed. No water leaks found at time of service. Job complete."
Near Austin, TX 78758
Scott
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for a refrigerator not cooling. Tested found that both controls were bad. Replaced the controls, ran diagnostics everything works as designed. No water leaks at time of service. Job complete."
Near Buda, TX 78610
Jacob
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit freezing milk in the refrigerator section. Saw milk was frozen. No other liquid product is frozen. Called Techline. Suggested to change control damper. Got SR#7727564680. Replaced control damper. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, TX 78641
David Z
Job Details: 04/13/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose a ew washer that was tripping the breaker regularly. Contacted tech line to discuss issue as the unit is on a GFCI outlet, and it doesn’t happen every time,. There are no error codes present. Tech line recommendation was customer run several cycles with an extension cord to a non gfci outlet. tomSR7727569753. GFCI does regularly cause interruptions with most WP appliances are is not recommended to be used for washers. Customer will run extension cord if possible and will self change outlet to non GfCI. No parts to be installed at this tome, considered I+I. All is working as designed. Call complete."
Near San Marcos, TX 78666
Noah D
Job Details: 04/13/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 "Arrived on site to inspect dishwasher for broken console, ordering snapped pieces p. Office to reschedule ; ordrng 1 W10825369 (CONNECTOR ) and 1 W11339511 (CONSOLE )"
Near Leander, TX 78641
David Z
Job Details: 04/13/2020
OVEN WHIRLPOOL KODE300ESS00 "Arrived on site to check into broken inner glass on lower section of double oven. Found power door inner glass shattered. Cleared out all broken glass, but glass sent with me was the wrong one due to us being provided the wrong serial #. Ordering 1 WPW10618107; ordrng 1 WPW10618107 (glass-door)"
Near Kyle, TX 78640
Noah D
Job Details: 04/13/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to inspect oven for overheat error and broken element, upon inspection found the liner was burnt and bubbling from previous issue, called Techline Sr # 772767119
Near Austin, TX 78723
Jacob
Job Details: 04/13/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived onsite for unit not sitting correctly. Tested unit. Found that back wheels were broken. Also took pic of prior to install of parts, cabinet was separating. Replaced wheels And re leveled unit. Tested unit. Unit test good. No issues at this time. Got picture of pop for unit having warranty. Job complete"
Near Manor, TX 78653
Andy
Job Details: 04/13/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer still getting low flow error code after both water valves, UI, main control, water pressure switch were replaced and had customer replaced water supply hoses with non flood safe high flow water hoses. Tested water pressure and found hot water pressure at 52 PSI found cold water pressure at 52 PSI called tech line and spoke Brian (SR# 7727490840) made aware of issue and what has been done was instructed to ohm water valves and was instructed to replace valve. Did as instructed and tested unit and low flow code still pops up. Removed and replaced water pressure switch hose, Checked air vent and hose, Checked drain hose and checked good. Tested unit and low flow still comes up. Called tech line again and spoke with Scott (Same SR #) made aware of issues and what was done
Near Austin, TX 78745
Kevin
Job Details: 04/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer door is hard to close. Replaced strike and catch and it is now operating normally, job complete."
Near Lockhart, TX 78644
Robert
Job Details: 04/13/2020
WASHER MAYTAG MVWC465HW2 Arrived on job to replace drive pulley and suspension. After replacement suspension not making noise. Washer not hooked up customer will reinstall washer.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/13/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not lighting, upon inspection found the spreaders taken off during inspection and testing, put on flame spreaders and ignited all range tops and oven. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 04/13/2020
OVEN KITCHENAID KODC304ESS00 "Arrive on site for oven making a rattling sound. Inspected unit and work area. Tested the upper cooling fan, lower cooling fan and the convection fan. It is the upper cooling fan making the rattling noise. The blower is still under warranty. Customer approved. I gained access to the upper cooling fan and replaced with new. Tested unit to make sure the noise is good. No more noise from the upper fan. Reassembled the unit and reinstalled into the cabinet.
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect unit with door chime beeping and no cool. Found unit cooling properly. Found right RF door mounding to be defective with big dips and pits, unit will need left door and switch replaced to properly repair ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (PART AUTHO ) and 1 W10815692 (dor-fip ss) and 1 W11396033 (SWITCH )"
Near Austin, TX 78733
Kevin
Job Details: 04/13/2020
WASHER WHIRLPOOL WFW86HEBC0 "Arrived on site and loaded washer with 8 to 10 towels, use diagnostic cycle to wet them down, and then ran A rinse and spin. Washer is operating normally
Near Austin, TX 78729
Wesley
Job Details: 04/13/2020
REFRIGERATOR MAYTAG MSD2553WEB01 Arrived on site and repaired fridge by clearing return air channel with steamer. Advised customer on repair. No parts needed.
Near Driftwood, TX 78619
Brandon
Job Details: 04/13/2020
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for customer complaint of unit not powering on, found blown fuse, ordering fuse and blower motor just in case. ; ordrng 1 W11204568 (FUSE) and 1 W11245567 (BLOWER)"
Near Leander, TX 78641
David Z
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that’s building ice on the back wall of freezer. Customer informed me that they had completely defrosted it for 2 days 2 weeks prior, and it’s already encased in another sheet of ice. Called tech line due to the fact the unit has to be constantly running to build this much ice this fast. Ordering harness and electronics, as UI is reading bimetal open when it’s encased in ice and should be closed. Ordering W11043763 Hv control, W11334745 Evap motor, W11265135 UI. Customer informed to defrost for 48 hours prior to our arrival. Return visit set for 4/15 Wednesday. ; ordrng 1 W11265135 (panel-ui)"
Near Manor, TX 78653
Andy
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for refrigerator leaking and not cooling properly in FC found service pointers on both issues. Ordering needed drain tube and thermistor. Instructed customer to keep a close eye on unit to prevent water damage risk. ; ordrng 1 W10902214 (thermistor) and 1 W11190084 (tube-drain) and 1 WPW10487766 (harns-wire)
Near Austin, TX 78752
Scott
Job Details: 04/13/2020
DRYER WHIRLPOOL WED5620HW1 Arrived for a dryer making loud noises. Tested the system found that the rollers was off balanced. Replaced the rollers. Tested the system everything works as it should. No water leaks at time of service. Job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 04/13/2020
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for cooktop burners not operating properly. Tested and inspected unit and found failed elements, switch’s and harness. Ordering needed part. Harness is expart. Office to schedule return trip. ; ordrng 1 W10291387 (harns-wire)"
Near Austin, TX 78759
Scott
Job Details: 04/13/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 "Arrived on site for trouble selecting or not responding to commands . Found UI control failing . Replaced UI , unit is now responding to commands . Unit passed diagnostics . No water leaks detected at time of service . Job complete ."
Near Del Valle, TX 78617
Scott
Job Details: 04/13/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite replaced main control board tested unit, all good. No water leaks at time of service. Job complete."
Near Kyle, TX 78640
Noah D
Job Details: 04/13/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect oven for cooktop hot light, upon inspection found the cooktop got light and cooktop on light illuminated, ordering infinite switches, office to reschedule ; ordrng 2 3148951 (SWITCH)s and 1 3148954 (SWITCH) and 1 W10434452 (SWITCH )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/13/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Arrived on site for customer complaint of broken shelf, I replaced shelf, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 04/13/2020
WASHER GE WCSR2090DBWW "Arrived on site to inspect washer for not agitating, upon inspection found the tub coupler torn up and not spinning. If customer calls back please order WH49X10042. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 04/13/2020
OVEN WHIRLPOOL KOSE500ESS03 "Arrived on site and inspected oven and replaced thermal fuse diagnosed by previous technician, tested blower and found it is correct.
Near Copperas Cove, TX 76522
Al
Job Details: 04/13/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived to inspect buzzing noise from the unit.Found the float switch was stuck in the up position not allowing water into the unit. Motor would start causing the loud noises.Removed and inspected the float switch and reassembled the unit and unit tested properly.All water lines were dry at the time of service.Job complete
Near Leander, TX 78641
Lou
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator temps and ice maker not working. Upon further inspection, I tested temps in the FC=35 degrees and RC=40 degrees. I found a large amount of frost/ice on the Evap cover. Placed unit in diagnostics and forced defrost and the unit began to defrost. Using my steamer, I removed the frost/ice to allow the unit to cool again until I can return to finish the repair. I am ordering the thermistor and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WPW10384183 (thermistor)"
Near Lockhart, TX 78644
Robert
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived on job for complaints of door not closing properly. Found the gasket damaged. Replaced gasket and test. No leaks detected at time of service
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/13/2020
REFRIGERATOR KITCHENAID KUDF204ESB "Arrived to install previously ordered parts. Replaced thermistors and panel but found top door rough to close and not self closing like bottom, will need to return with rails to complete ; ordrng 1 CNOTE (RS) and 2 W10233777 (slide)s and 2 W10789525 (support)s"
Near Austin, TX 78704
Jacob
Job Details: 04/13/2020
WASHER WHIRLPOOL WFW862CHC1 Arrived onsite for unit getting F0E5 error code. UI control panel was not responding. Replaced UI control panel. Tested unit. Unit test good. No leaks at this time. Job complete
Near Temple, TX 76502
Al
Job Details: 04/13/2020
DISHWASHER BOSCH SHE3AR72UC/25 "Arrived to install previously ordered parts.Removed and replaced the the control and UI..Unit will need a wash motor, UI and another controlOffice to order Parts.Ordering research for wash motor, UI and controlNeeds more work. ordrng 1 11012564 (UI) and 1 12026962 (PROGRAMMED CONTROL) and 1 CNOTE (RESEARCH WASH MOTOR) and 1 RESEARCHFORWASHMOTOR"
Near Waco, TX 76711
Jonathan M
Job Details: 04/13/2020
DRYER MAYTAG MEDB835DW4 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced wire harness and tested unit. Unit showed an F4 E1 (no voltage at the heater relay). Checked connections and found proper fittings. I called tech line and spoke to Brian SR# 7727472676. He asked me to check on the connector for the heater relay to make sure that the wires were hooked up properly on the connector. He advised that he has seen several units with the wires reversed. Found wires were in fact reversed on the heater relay not allowing voltage through the heater relay and therefore not heating. Swapped wire connections and unit ran as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/13/2020
OVEN WHIRLPOOL WOD51EC0HB01 "Arrived on site to inspect oven for no lights or blower fa, upon inspection and talking to Techline found that due to bad wiring beforehand the blower fan and lights had blown out. Ordering parts, office to reschedule ; ordrng 1 W11200129 (BLOWER ) and 2 WPW10734063 (LIGHT)s"
Near Georgetown, TX 78628
Paul
Job Details: 04/13/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator not dispensing water. Mr also stated the lights in the entire unit stop working at times and he has to power cycle the unit for them to come back on. I found everything working on the unit when I arrived except the water dispenser. I checked voltage at the UI from J1-1 to J1-2 and had 0VDC. I checked voltage at the power supply and had 120 VAC & 12.7VDC at all connections but when checking for 12.7VDC between P2-3 & P2-7 the UI beeped and gave me a PF. I confirmed the PF and everything started working. I power cycled the unit again and the system wouldn’t reboot. I heard the 3 way valve trying to find home position then pausing about 5 seconds and repeating the process. I power cycled the unit 2 more times. The first time the 3 way valve did the same thing and the next time the unit rebooted and everything started working. I called techline and spoke with Scott. Scot stated it’s sounds like there’s a short in the 3
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect unit with power loss, found display on and found 3way valve clicking, found issue to be coming from control . Replaced and monitored and tested properly"
Near Round Rock, TX 78664
Paul
Job Details: 04/13/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator not working. I found everything off on the refrigerator except for the UI. I checked power out of the power supply and had correct AC and DC voltage. I disconnected the deli UI and powered the unit up. All functions on the refrigerator worked as designed. I checked the black wire from the pantry UI to the power supply control and found it open. I checked the wire from the UI to the door molex connector and the wire in the new door was good. I suspect the wire is broken between the door molex connector and the RC wall molex connector. The harness needs to be replaced. I left the deli UI power supply and communication connector disconnected from the deli UI so the customer could use their refrigerator. Ordering W11170612 HARNS-WIRE. CS to RS call.; ordrng 1 W11170612 (HARNS-WIRE)
Near Kingsland, TX 78639
James
Job Details: 04/13/2020
COOKTOP JENN-AIR SVE47100W (Kd)Arrived on site and found front right burner works remaining three do not work. Removed cartridges and cleaned terminals. Tested elements and harness. Reassembled and tested operation unit tests good. Job complete
Near Austin, TX 78750
David Z
Job Details: 04/13/2020
REFRIGERATOR KITCHENAID WRX735SDBM00 "Arrived on site to diagnose refrigerator not producing ice. Ran diagnostic and cycled unit. Unit was not moving and had ice in mold. Motor likely failed. Recommended new icemaker.Customer approved. Replaced icemaker and installed new Im harness. Retested and was able to cycle and fill. All is working as designed with no water leaks.Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 04/13/2020
WASHER WHIRLPOOL WET4024HW0 "arrived on site to install previously diagnosed and ordered parts. Disassembled the unit and found a sock stuck in between the basket and drum. Tested the unit and the basket still did not spin. Removed and replaced the main control and retested and the unit is operating as designed. Also found that the hot water hose connection is leaking; therefore, I left the hot/cold water turned off and the unit unplugged. Contacted the apartment complex office and advised of repairs and that the unit will need new hoses before using. No water leaks observed at the end of service, job completed."
Near Harker Heights, TX 76548
Al
Job Details: 04/13/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived to inspect stand alone freezer compressor issues.The unit was unplugged when I arrived.Customer advised the unit compressor was running non stop and began getting extremely hot both inside and on the cabinet.Unit will require a sealed system repair, technician and all parts to complete the repair.Ordering 2 hours, sealed system technician, access valve, dye drier, compressor.Office to reschedule with customer ; ordrng 1 CNOTE (SEALED SYSTEM TECH AND 2 HOURS) and 1 CNOTE (2 HOURS) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 WPW10143759 (UV DRIER)"
Near Lockhart, TX 78644
Robert
Job Details: 04/13/2020
DRYER AMANA NED4655EW1 Arrived on job for complaints of not shutting off. Found the motor stuck on run. Centrifugal switch damaged.
Near Leander, TX 78641
Lou
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees & RC=41 degrees. I placed the unit in diagnostics and tested the thermistors and all tested good. I tested the diffuser and found ice build up inside the airway. I removed the diffuser and found ice on the door and the thermistor in the incorrect place. Replaced the diffuser and tested and unit is operating as designed. Also found that the unit chassis wasn’t level and was twisted. I leveled the unit and tested the door closure and the unit is leveled and functioning properly. No water leaks observed during service, job completed."
Near The Hills, TX 78738
Luis
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Near Round Rock, TX 78665
David S
Job Details: 04/13/2020
WASHER LG WM4270HVA "Arrived on site for washer not draining. Inspected unit and work area. Gained access to the drain pump and found the drain pump failed.
Near Lockhart, TX 78644
Robert
Job Details: 04/13/2020
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived on job for complaints of control for middle drawer not responding. Confirmed the middle drawer control buttons not responding will need new drawer. Research part not found. ; ordrng 1 MIDDLEDRAWER
Near Leander, TX 78641
Lou
Job Details: 04/13/2020
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found und the remnants of a pod at the bottom of the tub and water in the tub. I pressed cancel and the drain pump came on and drained the water out. Placed the unit in diagnostics showing error codes F8E2 & F7E1. Cleared the codes and continued with testing. Unit motor failed to come on. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
David S
Job Details: 04/13/2020
WASHER LG WM4270HVA "Arrived on site for washer not draining. Inspected unit and work area. Gained access to the drain pump and found the drain pump failed.Replaced drain pump with new. Tested unit and it drains properly. Reassembled unit and reinstalled. Ran unit through test cycle all tested good, no water leaks detected.
Near Dale, TX 78616
Robert
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived on job for complaints of not cooling properly. Found evaporator frost pattern too small. Evaporator fan working. Compressor running. Needs SS tech. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Lakeway, TX 78734
Brandon
Job Details: 04/13/2020
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit not running a cycle, found error code 8-4, found faulty drain pump, I replaced drain pump, unit tested good.
Near Taylor, TX 76574
Andy
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install previously diagnosed thermistor, damper and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Copperas Cove, TX 76522
Al
Job Details: 04/13/2020
WASHER WHIRLPOOL CAW35114GW1 Arrived to install previously ordered part.Failed to order the end caps the console actually needs to complete the repair.Ordering both left and right end caps and will return with the console.Needs more work ; ordrng 1 WP8559501 (END CAP RIGHT) and 1 WP8559502 (END CAP LEFT)
Near Austin, TX 78739
Kevin
Job Details: 04/13/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and inspected cooktop and found flame length on the two rear burners are different sizes. Adjusting flame height does not equalize them overall. Will bring back valves and orifice holder but there is no guarantee that changing parts will make a difference. Discussed with tech line and there may be no way to ensure that flame height will match. 7727565198; ordrng 1 W10597159 (holder-orf) and 1 W10609591 (holder-orf) and 2 WP8286815 (burnr-head)s and 1 WPW10597129 (cap-burner)
Near Fort Hood, TX 76544
Al
Job Details: 04/13/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer filling issues. Con the complaint and removed and replaced the valve and actuator.Reassembled and unit tested as designed.All water lines were dry at the time of service
Near Temple, TX 76502
Jonathan M
Job Details: 04/13/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for a washer that was making a grinding noise. Inspected unit and work area. Found agitator screw loose not allowing the agitator to sit properly and making the agitator fling around. Inspected screw and found screw worn. Replaced screw and tested unit for five minutes. Unit agitated and ran as designed. Call complete.
Near Austin, TX 78759
Luis
Job Details: 04/13/2020
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for cooling complaint. Removed evaporator cover,partial frost pattern on evaporator,found no traces of uv dye on evaporator or heat exchanger,pulled u it out of enclosure no traces of dye in compressor compartment or on back tubing. Diagnosed internal leak inaccessible to repair. Added refrigerant to system checked pressures good."
Near Spicewood, TX 78669
Luis
Job Details: 04/13/2020
REFRIGERATOR LG LFXS29626S/01 "Arrived on site for no cool. Compressor making loud odd noise,diagnosed a faulty compressor,ordering a new compressor,drier and jig to update control with new compressor. Job will need 2HRS; ordrng 1 2HRS and 1 ADH73150208 (DRIER) and 1 JIG (JIG) and 1 TCA38091801 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Austin, TX 78725
Luis
Job Details: 04/13/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for moisture in fresh food. Found moisture on air tower in fresh food,removed air tower in freezer drain is clear,called tech support ran paper test around gasket. Gasket sealing correctly around cabinet,found adhesive not fully around liner cabinet,added adhesive between all gaps on liner. File #7727458008"
Near Marble Falls, TX 78654
James
Job Details: 04/13/2020
DOWNDRAFT WHIRLPOOL KXD4636YSS3 Arrived on site and tested operation. Found that the vent hood would raise and lower but the fan would not come on. Accessed safety switches and found that the blower switch has failed.
Near Leander, TX 78641
Lou
Job Details: 04/13/2020
OVEN JENN-AIR JLRP548WP01 "arrived on site to inspect range oven not heating. Upon further inspection, I tested the left oven and found that the Ignitor was not arcing. I found a loose connection on the ACU and reconnected it and cycled the power to the unit to reset the control. Retested the unit and the unit is operating as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near Waco, TX 76711
Jonathan M
Job Details: 04/13/2020
DRYER MAYTAG MEDB765FW0 "Arrived onsite for dryer for dryer that won’t start. Inspected unit and work area. Istomer avise that this issue was intermittent and she could run two to three cycles and then it wouldn’t run again the next one or two times she’d try to start it and then work again. Tested unit in a normal cycle and unit ran a normal cycle. Unit started and ran as designed. Tested unit in a rapid cycle and unit started and ran as designed. I called Techline and spoke to Brian SR# 7727565276. He had me check voltage and advised that the unit was most likely a user error or receiving improper voltage to the unit intermittently and to have the customer have the electrical checked when it will not start. He advised that if parts were bad the unit would not run 2-3 cycles before not allowing the unit to start. He advised to make no repairs. When I was leaving, the customer advised the unit would not start again. I came in and tested it. The unit started right up. I had the custome