Service History 116

We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit not recirculating, replaced rec pump and tested with no issues, replaced grid due to broken wires. Complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/19/2021
Arrived on site to replace pump in ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Austin, TX 78729
Justin
Job Details: 05/19/2021
Arrived on site for a dryer that was not heating. Upon arrival the customer stated that the apartment complex already cleaned the vents from top to bottom. She stated the clothes were not drying what so ever. I checked voltage at the wall and found it good. I then checked the temps in the unit with my thermocouple and found it getting to 195?F and cycled quickly. I found it will cycle down and stay at around 90-100?F for quite some time. I checked voltage at the terminal block while running unit to see if it was dropping and found it good. I ran the unit and checked voltage from L1 black to J14-6 to the heater and found 240V. I put the unit into diagnostics mode and found no stored error codes. I gained access to the element and found the thermostat and cutoff ohmd out good. I called techline and spoke to Steve and SR# 7730797931. He recommended switching out the element. I replaced the element and then retested the unit. I found it still doing the same thing. Due to being an intermittent issue and getting to a high temp initially I stopped and started it a few times and found the voltage to the heating element would stay at 120VAC irregularly. I did find consistent 240V on red and black on relay indicating good incoming voltage to the machine. This indicates a bad control. Ordering control to replace. .; ordrng 1 W11388023 (Control)
We serviced a
KENMORE REFRIGERATOR
Model 596.467935
Near Johnson City, TX 78636
Brandon
Job Details: 05/19/2021
"Arrived on site to replace control and harness after replacing parts, unit tested good, found customers had tuned unit back on causing me to defrost entire evaporator again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Wesley
Job Details: 05/19/2021
Arrived onsite and found customer to have freezing problem 2 times a week. Freezer was set colder than 0f and they had covered all shelves in vinyl mats. Advised customer that mats caused air to back up and made freezing more likely. Advised that mats should be removed and adjusted temp.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near Kingsland, TX 78639
Cliff
Job Details: 05/19/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found inefficient compressor and it will need to be replaced to complete repairs. Office to set return appointment for 2 hours; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Drier) and 1 TJ90SF8404 (Stub) and 1 2jourjob (2 hour job)
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Leander, TX 78645
Lou
Job Details: 05/19/2021
"Arrived on site to inspect wall oven upper door damage. Upon further inspection, I found a small dent in the lower right corner of the upper oven door. I removed and replaced the door outer glass/trim and tested. Unit is operating as designed. Job completed. Vacant home."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78748
Leonardo
Job Details: 05/19/2021
Arrived on site to test unit for unit not heating. Found unit not heating due to switch holders not making contact correctly. Ordering new holders office to reschedule ; ordrng 2 W11214928 (Switch holders)s
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 05/19/2021
"Arrived onsite for unit not powering on. Tested voltage from the outlet once again. Power was corrected. Upon further inspection. Found that the control was no good, latch and drain motor as well, all needs to be replaced. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78729
Justin
Job Details: 05/19/2021
"Arrived on site for lights out in refrigerator. I replaced the FC light and all lights are now working as designed. The customer also had a complaint about the IM in the FC not making ice. Upon further inspection I found they had a bag of food blocking the arm from turning on. I advised them this was causing the issue. The unit is working as designed. I only used one module, I am returning the other one. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Andice, TX 78628
Jimmy J.
Job Details: 05/19/2021
Arrived on site for Long Dry Times - Dryer. Used thermocouple to take temps. Dryer was taking too long to reach high temp of 245 and way too long to reach low temp of 120. Removed air vent and temps shot up to proper high temps designed and dropped to proper low temp quickly as designed. Customer will need the dryer vent inspected and or cleaned out. Dryer heating as designed otherwise. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 05/19/2021
"Arrived on site ,replaced lower harness and actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Tommy
Job Details: 05/19/2021
Arrived onsite for washer being stuck in sensing. Upon arrival found unit not able to get into diagnostics. Control was receiving voltage but not communicating. Inspected unit bottom found unit drain wiring damaged. Rewired and replaced unit control. Tested unit. Found it now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EET171HK
Near Austin, TX 78741
Robert
Job Details: 05/19/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Luis
Job Details: 05/19/2021
"Arrived on site for water leaking. Diagnosed a defective valve,replaced valve ran icemaker through a fill cycle no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Marcos, TX 78666
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for opening during operation, upon inspection found the strike and catch bent, replaced both and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Austin, TX 78759
David
Job Details: 05/19/2021
"Arrived in site to install control to resolve dead control on range. Replaced failed part with new. Unable to test unit due to being stored in a vacant unit at the complex. Unit should be working as designed, apartment will call back if there is trouble. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78717
David S
Job Details: 05/19/2021
"Arrived on site to diagnose washer not washing clothes properly, upon arrival customer informed us that the clothes get wet but dont actually clean stains, put unit into diagnostics and found error code F7e6 for a motor error, tested unit in service diagnostics and found that after looking underneath that the actuator was not attached to the cam properly, replaced the actuator for the newer rendition of the part and now the cam and actuator are seated as designed. Unit is operating as designed. Job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL01
Near Austin, TX 78759
David
Job Details: 05/19/2021
"Arrived on site to follow up with microwave that was running after door was open and it was used. Tested unit and found fan running, but mag is cut off and unit is not running heat. Talked to tech line and verified that unit is actually going to run the fans after usage, the length of time is dependent on the reading both the cavity thermostat and the moisture sensor (humidity). This is working as designed per tech line and no repair is needed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Austin, TX 78757
Scott
Job Details: 05/19/2021
"Arrived on site for icemaker making too much ice . Found ice bucket solid block of ice as well as icemaker covered in ice . Found valve leaking . Replaced ice bucket , ice maker , valve
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/19/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak, I replaced compressor, fresh food evaporator, filter drier, and coupler, pulled a vacuum, added 4.5 oz of R134a, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for a broken door, upon inspection found the glass door had cracked at hinges, replaced door and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for not keeping correct temps, upon inspection found the unit at 32 while set at 42, freezer was at 0 while set at 4. Checked thermistor and found correct resistance, replaced UI to return temps to normal. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for leaking, upon inspection found the unit did leak from door because the tub gasket was missing. Ordering gasket. Office to reschedule ; ordrng 1 W10524469 (tub gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan
Job Details: 05/19/2021
"Arrived on site for greater than still leaking water into the ice bin area. Inspected unit and work area. Customer advised that the unit is no longer leaking as much outside of the ice bin area or dripping onto the door shelves but is still leaking water into the ice container area and freezing at the bottom. Confirmed customers complaint and checked door gaskets and seals. Found the ice door replaced is already starting to feel of a stent in the door. The customer did say that their ice used to clump before the ice door was replaced the last time and it no longer does that. They advised the ice remain separated regardless of the dripping. Found the separator closing properly. I did find moisture around the facia heater. Per technical documentation, it had me check voltage at the heater in service test 19. Did not find any voltage at the facia heater when the unit was supposed to heat that facia heater. Check voltage at their control while that test was still running and found no voltage. I called tech line and spoke to Leon SR# 7730800840. He advised that based on my checks that the high-voltage bored and I store would be sufficient. Due to issues, ordering ice door and control and office will need to contact customer about the return date due to psp items.; ordrng 1 W11171728 (door-ice) and 1 W11224256 (cntrl-elec)"
We serviced a
GE REFRIGERATOR
Model GSH25ISXLSS
Near Austin, TX 78739
Luis
Job Details: 05/19/2021
"Arrived on site for water leaking from dispenser and freezer. Found ice blocking drain cleared ice,with water turned on to unit dispenser leaks,with water source off no leaks u it will need a new valve ; ordrng 1 WR57X10032 (Vavle)"
We serviced a
KENMORE WASHER
Model 796.4116241
Near Belton, TX 76513
Tyler
Job Details: 05/19/2021
"Arrived on-site for previously diagnosed drain pump. After installing drain pump, was able to reassemble and test washer. Found unit fills, agitates, and drains as designed with no leaks during repairs.
We serviced a
ESTATE WASHER
Model TAWS850PQ0
Near Killeen, TX 76543
Al
Job Details: 05/19/2021
"Arrived back on site to inspect another failure to the same washer.I just recently replaced the broken coupling and unit tested as designed.On this date, I started the unit, and it filled, but hummed when I attempted any other functions.I removed and replaced the motor and drain pump, reassembled and unit still responded by humming.Went back and double checked there were no obstructions and parts were correctly installed, which they were.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan
Job Details: 05/19/2021
Arrived on site for a washing machine that is not spinning out close. Inspected unit and work area. Ran the unit through a manual high-speed it?s been in the unit ran as designed. Ran the unit in a heavy agitation cycle and found not switching to agitation. Found the actuator not connected to the cam. Replaced actuator and tested unit. Unit begin working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Temple, TX 76502
Al
Job Details: 05/19/2021
Arrived on site and inspected unit and discovered the yoke was the issue.R&R and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Salado, TX 76571
Kayman
Job Details: 05/19/2021
"Arrived onsite for washer that got stuck in drain and would not respond. I accessed the diagnostics fault codes and found F3E1, F0E1, F5E2. I cleared the codes and replaced the pressure switch. I tested the unit and it ran through diagnostics as designed. No leaks detected during time of service.
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/AA3
Near Harker Heights, TX 76548
Tyler
Job Details: 05/19/2021
Arrived on site for dryer needing previously diagnosed idler pulley. Upon arrival I disassembled installed then reassembled unit with new idle pulley. I then was able to rest unit and found drum is spinning smoothly and dryer heats great.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KB1
Near Belton, TX 76513
Al
Job Details: 05/19/2021
"Arrived on site to install previously ordered parts.When I attempted to remove the customers copper water line, the line was stuck inside the valve.I updated the customer on the issues and customer agreed the plumbing was old and needed to be changed to a current style fill line from underneath the sink to the unit.Customer advised he would call back and reschedule the valve install after getting the aged copper waterline replaced.NEEDS MORE WORK ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Temple, TX 76501
Kayman
Job Details: 05/19/2021
"Arrived onsite to install previously diagnosed parts. I did find that the gear case was failing causing the cam to drop down too far. I replaced the gear case, cam belt and washplate. I ran a calibration and then tested the unit in auto diagnostics. The unit ran through with no issues or squealing. I ran manual spin tests and the unit is working as designed at this time. No leaks were detected during time of service. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Al
Job Details: 05/19/2021
"Arrived on site and inspected front panel of the newly installed unit.Confirmed the complaint and found the unit was installed crooked, causing the left hand side of the rack to rub on the left side gasket.Ordering the door for the unit.Office to schedule return services due to part availability.Needs more work; ordrng 1 W11320225 (Stainless steel outer door) and 1 W11320226 (Handle) and 1 W11320231 (Nameplate)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Waco, TX 76710
Jonathan
Job Details: 05/19/2021
"Arrived onsite for a refrigerator that is sweating at the center mullion. Inspected unit and work area. Went through tech sheets and found no heater in the mullion. I called Whirlpool Techline and spoke to Joel SR# 7730796217. Do you advise me to order a gasket to restrict airflow to the condenser so the condenser with one hotter and allow that center million to heat better. Spoke to a CS and was advised to unplug the condenser fan first to ensure that that would work for this unit. Unplugged condenser fan for 20 minutes and found condenser hot but no temperature change at the center mullion. I called Whirlpool Techline and spoke to Ed (same SR#).
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Crawford, TX 76638
Jonathan
Job Details: 05/19/2021
"Arrived on site for a washing machine that won?t fill. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (low/no water detected), F7 E6 (motor circuit open), F7 E1 (tachometer mixing or wrong signal), and F7 E7 (motor unable to reach target RPM) error codes. I ran the unit through heavy agitation, a high-speed spin, attacked amateur test, and all fill valve tests. Found the unit doing everything I asked to do and working as designed. The customer advised that the unit stops partway through the cycle and that I spoke to CS. He advised that based on the complaints and the error codes, the common denominator was the main control. Replaced main control and tested unit. Unit ran as designed. Had the customer run a load of towels. The unit filled and started agitating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/19/2021
"Arrived on site to test unit for no ice production. Found ice maker not calling for water and inlet valve not opening. Replaced inlet valve and ice maker, tested unit, unit works good. No leaks detected. Had a hard time leveling unit because of uneven tile but got it to customers satisfaction. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Woodway, TX 76712
Jonathan
Job Details: 05/19/2021
Arrived onsite for a refrigerator that isn?t cooling. Inspected unit and work area. Plugged unit in and found the compressor kicked off after 5-10 seconds. Replaced the starting device with a starting device from truck stock. The unit began working and cooling as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Jonathan
Job Details: 05/19/2021
"Arrived on site for oven combo having damaged on microwave door. Inspected unit and work area. Found indention in center of door. Removed damaged door and install new. Tested door operation, all tested good. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Brandon
Job Details: 05/19/2021
"Arrived on site to replace UI control, unit still would not work properly, called techline, they said I need to replace main control first to the old UI so the software can be transferred, then replace the new UI control. Ordering main control. SR # 7730794473; ordrng 1 W11419171 (Control board) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fort Hood, TX 76544
Al
Job Details: 05/19/2021
"Arrived on site and inspected washer issues, confirmed the complaint and found the latch, cam and actuator.Reassembled and unit tested as designed to customers satisfaction.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78741
Kevin
Job Details: 05/19/2021
"Arrived on site and inspected washer and found saved error code for Off balance load, ran automatic test cycle and everything is running properly. Customer duplicated load that was being washed it was a queen size blanket, two towels, a small dog bed, and a stuffed animal. This is the exact definition of a mixed load and explained how likely this was to be unbalanced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan
Job Details: 05/19/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Tested dispenser operation and found valve activating. Tested voltage to inlet and found correct. Removed water from double valve to dispenser and tested operation, found no water. Removed water line from water reservoir and found water coming out. Removed double valve and installed new. Tested operation and still no water. Found water from reservoir was pressure buildup. Tested incoming water pressure and found good. Found little water coming after replacing double valve. Disconnected again from water reservoir and tested dispenser and found dripping out. Will need to replace single inlet valve.; ordrng 1 W10865826 (INLET VALVE )"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTB2
Near Georgetown, TX 78633
Jonathan
Job Details: 05/19/2021
"Arrived on site for ice machine cleaning light on and customer requesting assistance on how to clean. Powered unit off and added cleaner to machine and new water filter that customer had on hand. Added 32 ounce of water to reservoir. Spoke with customer on user care guide. All tested good, no water leaks detected.
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Austin, TX 78759
Scott
Job Details: 05/19/2021
"Arrived on site for dead dryer . Found thermal fuse had blown. Element and other fuses ,thermostats are good. Tested unit all checked normal. Did recommend to have vent cleaning company to check vent . No lint build up at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briggs, TX 78608
Tyler
Job Details: 05/19/2021
Arrived on site for dishwasher not heating. Upon arrival I entered diagnostics but found no error codes stored after further diagnostics tests I found the unit was allowing heater to turn on and run the full amount of time it was designed for. I then ran tests on owi and dispenser and found both parts also functioning great. Then called whirlpool techline and spoke with Chris sr# 7730798436. Chris instructed me that due to units plastic tub and other outside variables such using proper rinse that customer should follow recommended use and care instructions per Manuel for unit. Unit is functioning as designed call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for loud noises during agitation, upon inspection found the gear selection arm had come out of place, repositioned the arm correctly and tested. No noise heard. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for loud noises during operation, upon inspection found the unit ran correctly but did make a noticeable noise originating in upper cab, ordering cover since fan was normal. Office to reschedule ; ordrng 1 W10668482 (cover-evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lakeway, TX 78734
Luis
Job Details: 05/19/2021
"Arrived on site for no ice. Removed icemaker found broken wire on fill tube heater,replaced fill tube assembly,ran diagnostics icemaker dumped,ran fill test passed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78733
Kevin
Job Details: 05/19/2021
"Arrived on site and sound lower spray arm arrived broken. Replaced it and was unable to run a diagnostic cycle due to dishwasher not completely installed yet, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Georgetown, TX 78626
Kayman
Job Details: 05/19/2021
Arrived onsite for range with dented control panel. Confirmed complaint dent located at top left corner. I am ordering the panel(W11175518). Office to R/S due to part availability. ; ordrng 1 W11175518 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Kayman
Job Details: 05/19/2021
Arrived onsite for ice maker leaking. After arriving I found the the unit was not leaking but was also not functional or making ice. I began testing the temperature in the FC and it was gradually moving down. I pulled it out at 18 degrees because I found svc pointer (W11491692) that is from March of this year that states the ice maker may not be turned on. I checked the switch and it was turned to the OFF position I turned on the ice maker and followed the pointers testing steps the ice maker cycled as designed. I tested twice and the 2nd time I caught the water with a small measuring cup so it does not double fill. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH3
Near Austin, TX 78723
Matthew
Job Details: 05/19/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZQ1
Near Austin, TX 78702
Jacob
Job Details: 05/19/2021
Arrived onsite to replace water valve to the unit. Replaced valve. Tested unit. Water coming through with better pressure. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78721
Matthew
Job Details: 05/19/2021
"Arrived onsite to replace damaged refrigerator door. Replaced door , tested unit and unit is functioning properly. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS3
Near Austin, TX 78750
Justin
Job Details: 05/19/2021
"Arrived on site for an ice maker that was not cooling. Upon arrival the customer had removed the drain tube from the rear drain pump. I used a towel to prevent leakage when testing in diagnostics. Upon further inspection I found the harness broken to the bin thermistor. I fixed this and the tested the unit. The bin and evap thermistor ohmd out at 11k which is good. I then put the unit into diagnostics mode and found both pumps workin, the compressor and fan turning on, thermistors testing good, and unit running as designed however the unit would not cool at all. I tested voltage to all of these and the start device, all checked good. This indicates a possible bad compressor.
We serviced a
GE DRYER
Model GTD45GASJWS
Near Austin, TX 78727
Justin
Job Details: 05/19/2021
Arrived on site for a dryer not heating. I checked voltage at the wall and found correct voltage. I gained access to the valve and ignitor and found the ignitor ohmd out open. I removed the ignitor and found it physically broken. I installed a new ignitor and tested the unit. The unit is now heating and working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/19/2021
"Arrived on site to do a sealed system on a previously diagnosed unit, replaced the evaporator, compressor, put on a UV drier and access valve, unit had no charge when we punctured the drier. We pulled a vacuum for 25 minutes due to the the unit having no charge and pressures show good. Put a charge into the unit and pressures tested good, no leaks. Unit is cooling but we instructed the customer to give a good 24-48 hours for normal operation, unit is operating as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78752
Scott
Job Details: 05/19/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 05/19/2021
"Arrived on site for hot water NOT WORKING, 'heated dry'AND HIGH HEAT SETTING NOT WORKING-DOES RUN >>>>>. UI console buttons would not respond to touch. Once I pressed hard enough the buttons responded and I was able to place it in diagnostics. No error codes came on. Ran through diagnostics and dishwasher performed as designed until it got to the heating at the end. Very little heat coming out of dishwasher but heating element was good. Control is not sending proper voltage to heating element.
We serviced a
WHIRLPOOL WASHER
Model MVW18PDBWW0
Near Austin, TX 78704
Jacob
Job Details: 05/19/2021
Arrived onsite to replace parts ordered by previous tech. Upon trying to get the spanner nut off. The spanner nut would not move and was seized on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW03
Near Austin, TX 78727
Justin
Job Details: 05/19/2021
Arrived on site for a freezer that was not freezing. Upon arrival the customer stated the items are frosty but not frozen. They also stated the control would erroneously flash and not stay on their chosen temp setting. I checked the temps and found them at 30?F. I put the unit into diagnostics mode and found evap fan and heater working. I gained access to the evaporator and found significant frost build up. I thawed out the ice with my steamer. I then ohmd out the evap thermistor and freezer thermistor. Both were about 1K ohms to high. I found correct voltage going to the heater as well. The frost on the unit appeared to be a defrost issue. Due to this and the control issue they were having I replaced the control. Due to the thermistors being slightly out of range I replaced those as well. I waited for the compressor to kick on and a frost pattern to build up after plugging the unit back in. The unit is working as designed now. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FXMS02
Near Whitney, TX 76692
Jonathan
Job Details: 05/19/2021
"Arrived on site for refrigerator that?s not holding temperature. Inspected unit and work area. Took temperatures of the fridge and freezer sections. Found the refrigerator section sitting at 38?F. Found the freezer section sitting at -4?F. Check the temperature settings and found the freezer set at -4?F in the refrigerator sitting at 37?F. Left the door open to allow the compressor to kick on. Found the evaporator, condenser fan, and compressor all turning on and running as designed. Took an amp draw off of the compressor and found it running at 1.12 A indicating that the unit was working properly. Checked for die at all welds to ensure there were no leaks present. Did not find any indication of any leak. I spoke to the customer about the issue and they advised that they?re using a digital sensor that tells them the high and low readings within the last 24 hours. I did advise them that those high and low readings can sometimes not be super accurate. They also do not have product in the refrigerator or freezer and thus I did tell them that that can cause issues with the unit holding proper temperatures especially in a defrost. Based on all my checks, spoke to SW and was advised that the unit seemingly was working like it should. Advise customer to put product in the unit to allow the pride to help the refrigerator keep temperature. The customer did advise that they do not feel comfortable putting anything in the unit yet due to their digital thermometer readings. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Manor, TX 78653
Matthew
Job Details: 05/19/2021
"Arrived onsite for freezer over freezing and refrigerator not cooling properly. Upon inspection found clogged drain pan leading to ice buildup on evaporator. Confirmed heater in working, forced defrost and did energize. Evaporator fan is working and diagnostics was a all good. Cleared ice buildup and inspected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near The Hills, TX 78738
Luis
Job Details: 05/19/2021
"Arrived on site for water leaking. Diagnosed a clogged drain tube,cleared obstruction in drain tube,defrosted fresh food drain,checked water flow through drain good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78733
Kevin
Job Details: 05/19/2021
"Arrived on site and found both LEDs are not lit, replaced both and all interior lighting is now correct, job complete"
We serviced a
KITCHENAID RANGE
Model KCGC500JSS00
Near Austin, TX 78732
David
Job Details: 05/19/2021
"Arrived on site to diagnose cooktop that customer says is not heating properly. On arrival found the 2x 20K btu burners running as designed. Customer showed me that when they cook something in a pan normally that the pan isnt heating well. Found the grates with the wok insert are actually absorbing most of the flame and not allowing the flame to contact the pans and heat well, without being cranked up to hot. I swapped the grate with one of the regular grates and found the cooking result is what the customer desired. Customer unsure if they should use the non wok grates with the front burners due to them being taller and possibly damaging the pans. Customer also showed me a spot on the burner cover panel that is discolored and she can not get to clean properly. Called tech line and confirmed that customer should be fine to use the non wok grates without issue, and to adjust cookware as necessary. Tech line verified that the non wok grates can be used on any burner. Tech line recommended that customer use the affresh cooktop cleaners, or cooktop wipes. If heavier is needed to use. Mild degrease without acidic ingredients. If customer wants to replace the wok grates with others, they would need to purchase independently. Tech line case SR7730803108. All is working as designed. Call complete. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/19/2021
"Arrived onsite and found unit had stopped cooling sufficiently to keep ice from melting in freezer over mothers day due to overstuffing, when they moved stuff to garage fridge all functions returned to normal. Tested unit and found obstruction in fridge air channel contributing to issue. Repaired obstruction and advised customer on repair and maintenance. All checks good."
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS02
Near Georgetown, TX 78628
Jonathan
Job Details: 05/19/2021
Arrived on site to install previous diagnosed part. Gained access to cooling fan. Removed failed fan motor and installed new. Assembled unit and tested operation. Installed unit and tested operation. All tested good.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Austin, TX 78745
Kevin
Job Details: 05/19/2021
"Arrived on site and inspected dryer and found airflow is good took pictures. Sound connections to cut off is loose after resetting it Set dryer to run on timed dry, Temperature raised to 210 degrees and dropped to 120 degrees before raising again. Running on low heat raised to 195 degrees before dropping to 105. Dryer is operating properly no further repair is required at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDE900VW1
Near Austin, TX 78738
Robert
Job Details: 05/19/2021
Arrived on job for complaints of noise. Found the idler pulley stuck. After replacement test operation all functions working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78744
Leonardo
Job Details: 05/19/2021
Arrived on site to test unit for panel not responding. Found shorted keypad. Ordering new front panel office to reschedule. ; ordrng 1 W11242133 (Console) and 1 W11416788 (Front panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Georgetown, TX 78633
Jonathan
Job Details: 05/18/2021
"Arrived on site to install previous diagnosed part. Gained access to inlet valve . Removed failed valve and installed new. Had customer dispense water while monitoring inlet valve. Assembled unit and tested again. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of lf code. Found the hot water not flowing properly. Replaced valve and test. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78759
Scott
Job Details: 05/18/2021
"Arrived on site for fridge not making ice . Temps are normal, no frost . IM error code e2 lost home position. Make wouldn?t harvest . Replaced icemaker , ran harvest and fill . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78721
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for 3rd spray arm melted. Test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78749
Luis
Job Details: 05/18/2021
"Arrived on site for no water. Diagnosed frozen water tank,found gap between fan scroll and air tower,added sealer between gap to prevent cold air migrating to water tank,defrosted tank tested water dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
Arrived on site for unit is too loud. Customer had made a video of the noise he was concerned with. Noise was the compressor running and evaporator fan running. It was making the same noise upon me entering. I explained this was normal and went through the owners manual to show him normal noises the fridge will make. No repairs or sound proofing needed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced Pantry UI. Removed ice buildup on RC evaporator and found frozen drain line due to warped/bowed drip pan. Relieved bow with shims and cleared drain line. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Austin, TX 78756
Scott
Job Details: 05/18/2021
"Arrived on site for moldy bellow . Replaced bellow . Ran diagnostics, no error codes and unit passed all tests . No water leaks detected at time of service. Job complete"
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Georgetown, TX 78628
Jonathan
Job Details: 05/18/2021
"Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Attempted to perform diagnostics mode. Found door latch no reading. Tested at control and found correct. Found indicator light not on at control. Will need to replace control to repair. Removed failed control and installed new. Assembled unit and tested operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/18/2021
Arrived on site to install previously diagnosed part. Removed manifold and installed new manifold. Turned on gas and plugged in oven for ten minutes. No gas detected with leak detector. No leaks detected by customer over ten minute period. Ran all burners and they all ignited as designed. Ran bake and broil. Both heating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78724
Scott
Job Details: 05/18/2021
Arrived on site for lots of noise when opening and closing door . Found pads worn . Replaced pads . Door is operating normally and quietly . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 05/18/2021
Arrived onsite and found unit handle had fallen of on the right side. Was able to restore perfect function with screw and handle already on unit. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78628
Jonathan
Job Details: 05/18/2021
"Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found left adjuster broken. Removed rack and installed adjuster kit. Tested rack operation. Performed diagnostics mode and found no fault codes. Monitored test cycle operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78758
Scott
Job Details: 05/18/2021
"Arrived on site for not making ice . Found e2 error code , temps are normal, no frost build up. IM wouldn?t harvest . Replaced icemaker . Ran harvest after powering fridge down . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Volente, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to diagnose dishwasher with broken door latch, customer informed us that the door latch is broken and does not close anymore. Removed the door latch and replaced it for the new one and tested the unit, unit is operating as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Buda, TX 78610
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected dryer and found incoming power is good, Element is good, fuse and cut off check good. A new motor will be needed centrifugal switch is not working; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78641
Tommy
Job Details: 05/18/2021
"Arrived onsite for washer not actuating, upon arrival found unit actuator had fallen out of position. Repositioned and tested. Unit is now operating as designed. Job Completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Leander, TX 78641
David S
Job Details: 05/18/2021
Arrived on site to diagnose washer having cold water on hot and hot water on cold. We inspected the unit and work area. We put the unit into diagnostics and found no error codes. We tested the hot and cold valves. We found the water lines swapped. We corrected the water lines. We tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected microwave and found no power at outlet. Checked breaker box and found breaker is tripped after resetting it microwave is heating normally sent a short video of it hearing to CS, Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine not starting but does have power. I tested the voltage at the wall and found it had 2V on L1 to neutral indicating reverse polarity. I then put the unit into diagnostics mode and found stored error code F7E6 motor fault. I switched the plug to a different outlet and then ran a test cycle. I found the agitation sounding off and stopped the cycle. I then manually activated the agitation with the door open and found the tub spinning and not the wash plate while in agitation. I unplugged the unit and gained access to the bottom and found the shifter not connected to the cam. I uninstalled the shifter and installed it back correctly. I then retested the unit and it was now working as designed. I advised the customer not to switch the outlets until the other one is fixed. I left the customer a note to give his maintenance team describing the reverse polarity. The unit however is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Bastrop, TX 78602
Jacob
Job Details: 05/18/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 05/18/2021
Arrived on site for no lights in freezer diagnosed a defective led module replaced freezer led modules powered unit on all leds working as designed.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Kevin
Job Details: 05/18/2021
"Arrived on site and replaced interior glass diagnosed on previous visit, door is now correct, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS03
Near Austin, TX 78703
Luis
Job Details: 05/18/2021
"Arrived on site for door seal issues. Found gaskets ripped on corner edges allowing air to enter freezer,corners ripped due to customer gasket insulated to door,unit will need a new freezer door. ; ordrng 1 LW10258746 (Freezer door)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for error code of sensor not reading temp. Found sensor complete disconnected. Secured connection test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 05/18/2021
Arrived on site for no lights in fresh food section. Freezer leds good diagnosed a defective led in fresh food compartment,replaced led modules power cycled unit all leds working as designed."