We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78739
Kevin
Job Details: 07/31/2023
"Arrived on site and found dryer is not showing any power at terminal, took 1 picture. Found AFCI breaker for dryer is tripped, after resetting it dryer up is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Briarcliff, TX 78738
Luis
Job Details: 07/31/2023
"Arrived on site. Found wrong part was ordered,ordering correct part ice door motor assembly; ordrng 1 W11189145 (Ice door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78744
Scott
Job Details: 07/31/2023
Arrived on site for dishwasher leaking from door . Found vent gasket not installed properly . Reinstalled vent and gasket . Reran diagnostics no leaking at this time . Also found door flopping open . Right side spring had come off bushing . Reinstalled spring . Door functioning properly. No other leaks detected at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/31/2023
Parts not ordered will need to reschedule ; ordrng 1 WP3148952 (Infinite switch lf rr) and 1 WP3149400 (Infinite switch RF lr) and 1 W11594187 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Blanco, TX 78606
Andrew
Job Details: 07/31/2023
Arrived on site to test unit for not responding. Replaced bad thermal fuse. Unit now working as designed. Job now complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, the customer advised that approximately three weeks after the previous repair, the water began to slowly dispense again. Customer advised that since they have a water filtration system in the home, they removed the filter and installed the bypass and its been working since. I recommended they leave the bypass in the place of the filter as long as they have the filtration system. Customer advised that the unit is cooling just fine and had no other concerns. No water leaks observed during service and no repairs needed at this time. Job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Georgetown, TX 78633
Lou
Job Details: 07/31/2023
"Arrived on site to inspect venthood leaking grease. Upon further inspection, I found the filters with a large amount of grease trapped in them (photo). Removed the perimetric panel and found a large amount of cooking grease in and around the filter trims. I found no grease anywhere else on the unit. I found where grease had dropped down the backsplash behind the unit (photo). I contacted techline and spoke to Robert and advised of the complaint and my findings. Robert provided a text and I provided photos of the issue. I advised that the customer has only used the unit 3 times to cook bacon & eggs twice and cooked hamburgers. Robert researched the unit on his side and found no service bulletins regarding this issue. Robert recommended placing the unit on high speed while cooking with greasy foods and provided SR#7736977531. I advised my customer of my conversation with the manufacturer tech support and their recommendations. I cleaned the grease from the trims and made recommendations for use and care. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76542
David Z
Job Details: 07/31/2023
Arrived on site to diagnose dishwasher that was not running or powering on. Tested unit and found no response at console. Checked incoming voltage and found 1.2v only at L1. Checked breaker and found breaker tripped. Reset breaker and ran a diagnostic cycle. Unit passed diagnostic cycle with no issues. No error codes present. Foind no water leaks either. Unit appears to be working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Matthew
Job Details: 07/31/2023
"Arrived onsite for unit door not aligned. Upon arrival inspected unit. Customer stated left, small oven door was not closing properly. Tested and found as door closed the door would have a slight pull to the side before closing into place. Replaced both hinges and unit was still closing about the same. Called tech line for assistance SR#7736978101. Tested auto close springs and the door does close properly. Tech line notified that as long as door closes the functionally is not affected. Tightened screws to make sure unit is secure. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MGD4500MW0
Near Austin, TX 78721
Scott
Job Details: 07/31/2023
Arrived on site for dryer not heating properly . Ran temp checks and found dryer not cycling right . Odreing cycle thermostat. Call to set return .; ordrng 1 279834 (Coils) and 1 WP3387134 (Cycle thermostat) and 1 WP338906 (Sensor flame)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF4
Near Smithville, TX 78957
Joe Z
Job Details: 07/31/2023
Arrived on site to install previously ordered part. Replaced UI. Test unit and is operating as designed. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78703
Wesley
Job Details: 07/31/2023
Arrived onsite and found unit operating with noise from pebble lodged in the track. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Paige, TX 78659
Joe Z
Job Details: 07/31/2023
Arrived on site for not heating. Upon arrival test polarity and is good. Ran vent test and failed. Uploaded picture on SD. Found element is fractured. Test fuse and sensors and are good. Need to replace element. Replaced element. Test unit and is operating as designed. Advised customer to have vent cleaned and then continue cleaning at least once a year. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Johnson City, TX 78636
Andrew
Job Details: 07/31/2023
Arrived on site to test unit for outer door warped on bottom. Replaced outer door. Found cabinet panel is not properly installed to outer door. Cabinet panel is just hanging on outer door panel. Showed contractor screws need to be put through door on all four corners and screwed into cabinet panel to squeeze panels together and close all gaps. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Andice, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect refrigerator ice maker with ice getting stuck. Upon further inspection, the customer advised that the ice maker is making ice but cubes continue to get stuck just behind the motor housing. I inspected the ice maker and found the first time just behind the motor housing is mis-molded and sitting higher than the others causing ice cubes to get hung up on it and stuck in the tray. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78723
Scott
Job Details: 07/31/2023
"Arrived on site for fridge making a chattering noise . Ran diagnostics,fans are operating normally . Found dampner is chattering when opening . Replaced dampner , unit is now operating properly. No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Austin, TX 78744
Scott
Job Details: 07/31/2023
Arrived on site for gas smell under cooktop when not in use . Found connector on regulator at shut off side leaking . Found leak with liquid detector. Tightened down connection. Re test connections. All checked normal. No bubbles . No leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pflugerville, TX 78660
Vincent
Job Details: 07/31/2023
"Arrived on site for washer leaking oil, inspected unit and work area. Customer explained they moved around the washer and when it was moved there was a oil stain on the floor. I tilted unit backwards and inspected the gear-case and found the seals had failed and oil was all over. Replaced cover, gear case, actuator, belt, capacitor and cam kit. Unit is now operating as designed. No leaks where present during service. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Buda, TX 78610
Kevin
Job Details: 07/31/2023
"Arrived on site and found ice machine is off after turning power back on found it filled properly, compressor is running and evaporator plate is getting cold, condenser fan is running and recirculating pump is running and cutting grid is working. Dont see any issues, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/31/2023
"Arrived on site and found bulb has burnt out and control board has failed. Also found left mounting screw is stripped. Took picture. After replacing control board confirmed light is working properly. Customer only has a LED bulb and recommended getting a standard incandescent preferably, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Bastrop, TX 78602
Joe Z
Job Details: 07/31/2023
Arrived on site to install previously ordered parts. Replaced Rc door W11390070 and name badge W10839793. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ1
Near Austin, TX 78753
Wesley
Job Details: 07/31/2023
Arrived onsite and found dishwasher not washing dishes due to motor failure. Replaced sump and motor assembly. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Paige, TX 78659
Joe Z
Job Details: 07/31/2023
"Arrived on site for not operating. Upon arrival, ran diagnostics and got error code F7-E1 wash motor not operating. Ran automatic cycle, found correct voltage at motor, just not operating. Need to replace sump and motor. Replaced sump and motor W11460946 and test unit. Unit is operas designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Kingsland, TX 78639
Gerry C
Job Details: 07/31/2023
"KUIX535HPS00 GP arrived on site to inspect ice maker production issues and noise. Inspected the unit and found water overflow in the reservoir and the drain plug loose. Removed and replaced the recirculating pump, cleaned out the reservoir and tested the unit. Operational test successful. Advised customer of use and care. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
David Z
Job Details: 07/31/2023
"Arrived on site to follow up on refrigerator that had lost cooling. Checked evaporator ans frost was building on it again. I put the unit in forced defrost and verified heater does come on. I replaced the control since thermistor has been done, and heater is working. I called tech line SR 7736983120. Discussed with tech line that the unit is on an extension cord plugged into the same outlet as the air conditioner, and this is very likely causing the issues with the unit. Found 116v at the plug. Advised customer that they need to install a dedicated outlet for the refrigerator, since sharing a circuit and outlet with the AC is going to cause interference. Tech line recommends unit being on a dedicated circuit before we try any other repairs. Repair completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Temple, TX 76502
David Z
Job Details: 07/31/2023
Arrived on site to diagnose ice machine making loud grinding noise when running. Confirmed that the external drain pump was always running and screaming. Replaced external drain pump. Found new external drain pump is DOA and will not pump out water. Reordering external drain pump. Customer also ordering a new water supply line since existing one was dripping. I shut off the water going to the ice machine until we can return. Will return on 8/7 to install. ; ordrng 1 W11539855 (External Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78739
Kevin
Job Details: 07/31/2023
"Arrived on site and inspected refrigerator and found no ice production for lower icemaker. Attempted to cycle it and motor is jammed. Replaced icemaker and it cycled on its own and filled with water. Customer is also experiencing chatter from water dispenser. Will need to bring back an in-line pressure regulator to correct this, job complete.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (PEX line)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Harker Heights, TX 76548
David Z
Job Details: 07/31/2023
"Arrived on site to diagnose refrigerator that was not making ice. Customer advised me that the unit does make ice, just very slowly. I examined the icemaker and confirmed this is the slow producing twist tray type, that does have a long cycle and harvest time. Customer also had me check out the door and confirm if it was scratched or if that's the design. Based on the lighting you can see noticeable swirl patterns from the coating process, but not any damage. This is how the unit was made and not actually any damage, just how the light hits it. Unit working as designed. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Kimo
Job Details: 07/31/2023
"Arrived onsite for a refrigerator that is freezing up at the back of the crisper drawer. We have been to this unit for that same issue several times before. I contacted tech line and aviation them of the situation and was advised to perform Sp#W11092686. Order service kit W11457241 Evaporator Cover a. Tabsb. Screws c. Gasket I ordered the kit and will have the office reschedule Sr#7736985304. I am also ordering the left hand side slider for the crisper drawer as well; ordrng 1 W11233912 (SLIDE) and 1 W10562471 (PLATE-SLIDE,CENTER) and 1 W10562814 (FRONT-PLATE,CRISPER,KA)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Round Rock, TX 78664
Paul
Job Details: 07/31/2023
Arrived onsite for a refrigerator still making noise. I found the condenser lines and cardboard protector buzzing causing the noise the customer was hearing. I added sound pads between the condenser and the bottom of the chassis. I taped the cardboard protector to the compressor pan. I adjusted the condenser lines. I tested the unit ramping the compressor and the noise was gone. I moved the unit back in place and leveled the machine then tested it again. I found the unit working as designed and it sounds normal. I found the toe kick not staying snapped on because it is warped in the center not allowing both outer clips to snap in place. Ordering W10911309 toe kick. Office to RS.; ordrng 1 W10911309 (Toe kick)
We serviced a
JENN-AIR RANGE
Model JGRP636HL01
Near Austin, TX 78704
Wesley
Job Details: 07/31/2023
Arrived onsite and found unit operating with ignition taking more time on the front left burner more than the others. Found burner head loose and should be replaced. All checks good. Unit is now operating as designed. Advised customer on draft effect on consistent ignition and not over gassing the ignitor.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Austin, TX 78759
Kimo
Job Details: 07/31/2023
Arrived onsite for a washer that is not spinning/ agitating. Upon inspection I found that the belt had falling off of the motor and cam. I put it back on ans tested the unit several times and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78737
Luis
Job Details: 07/31/2023
"Arrived on site for no ice. Ran diagnostics icemaker passed harvest no water entering icemaker,removed connection at hinge tested water fill passed diagnosed defective fill tube heater ordering new freezer door; ordrng 1 LW11026425 (Freezer door), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78744
Scott
Job Details: 07/31/2023
"Arrived on site for no cool fridge . Found both sections room temp. All fans working . Replaced start device . Compressor not running . Ordering compressor,evap, lock ring kit ,r600 kit , service port, uv dryer ,nitrogen. Weigh 3 hrs . Call to set return . No water leaks at this time detected ; ordrng 1 Serviceport and 1 Uvdrier and 1 Locringkit and 1 Nitrogen and 1 R600kit and 1 W11562258 (Evap) and 1 W11582579 (Compressor) and 1 Weigh3hrs"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP
Near Cedar Park, TX 78613
Maurice R
Job Details: 07/31/2023
"Arrived onsite for previously diagnosed parts. Installed the right and left rail, inspected the rack to make sure there was nothing broken. Fixed the install issue that the unit was in there side ways. Had to fix the mounting brackets that the installer but in wrong. No water leaks detected during installation."
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Austin, TX 78723
Scott
Job Details: 07/31/2023
"Arrived on site for dryer flashing error code . Ran diagnostics for 1-1 error . Dumped water tank and cleaned lower filter . Re ran diagnostics no error code , unit is pumping out and heating . No repair recommend at this time . Advised custome on not too big of a load like big comforter and cleaning lower trap. Collected 162.36 AUTHO U39CW4. Job completed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB00
Near Temple, TX 76502
David Z
Job Details: 07/31/2023
Arrived on site to diagnose refrigerator not making any ice. When icemaker is turned on it just clicks and does nothing. Removed cover and found broken wire on door harness going to icemaker. I was able to repair the harness and replaced the icemaker since it wax locked in a twist position for so long it would not straighten out. Unit now working as designed. Repair completed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Leander, TX 78641
Maurice R
Job Details: 07/31/2023
"Arrived onsite for dishwasher with no power. On inspection found that there was no power to the dishwasher. I plugged the unit into the garbage disposal outlet and the unit powered up. Ran it in diagnostics mode everything worked on the unit, went to the breaker box and the breaker was good. I reset the breaker and then to plugged the unit back into the dishwasher outlet and the unit came up, ran the unit In diagnostic mode and it had no issues. Not sure since the breaker was not tripping what was going on with the unit. Told customer to run the unit and to call us if there is another issue. I did inform the customer that dishwasher did not like being on a gfi circuit. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer advised that the back wall,of the freezer section had frost/ice on it and the fresh foods section wasnt cooling properly. I tested temps in the FC=6 degrees and RC 39 degrees on normal manufacturing settings. I found no frost on the FC evap cover and a good frost pattern on the coils. I found moisture built up on the inner liner/shelves of the FC door and bottom panel. I checked the FC door,gasket for gaps and once I placed my flashlight inside the FC section, I found gaps in the top right corner and bottom left corner of the center mullion (photos). I placed the unit in diagnostics and tested and the unit is operating as designed. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris sent me a text to my cell phone and I provided photos of my findings. Chris advised the file would be sent to engineering for review and provided SR#7736981889. I advised the customer that someone from the manufacturer would contact them within approximately 72 hours with a resolution. No repairs made at this time and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/31/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the door gasket and tested the unit. Could not find any signs of leaking during testing. Advise the customer to keep an eye on the unit and to call back if any other issues persist. call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/31/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint or and found that the unit would not fill with water. Check the valve and found the valve getting voltage, but not allowing water to pass through. Replaced the inlet valve and tested the unit. The unit begin to work and operate as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Andrey
Job Details: 07/31/2023
"Arrived on site to replace previously diagnosed blowers and controls, replaced parts and tested unit to 350 unit heated up with no issues turned off oven and monitored for 10 minutes, advised customer to pre heat unit to 400 and monitor, customer called within the hour stating that the F1E0 is back and screen is displaying an display error, this was not an issue before and started occurring when display was replaced, intermittent error in console will need to be replaced, ordering console office to reschedule ; ordrng 1 W11600643 (Console)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Lakeway, TX 78734
Luis
Job Details: 07/31/2023
"Arrived on site. Found multiple scratches in fresh food compartment,called tech support sent pictures tech support documented issue per tech support did recommend touch up paint and customer can a,so contact customer service with SR# to resolve issueSR#7736984930Touch up paintW10134625"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78748
Scott
Job Details: 07/28/2023
Arrived on site for dishwasher flashing error code . Found small drip coming from valve into drip tray . Ordering valve . No other issues or leaks found . Call to set return ; ordrng 1 W11434044 (Valve)
We serviced a
FRIGIDAIRE RANGE
Model LGGF3042KFK
Near Leander, TX 78641
Kimo
Job Details: 07/28/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new knob and tested the unit and found unit operating as designed no gas leak detected at this time.
We serviced a
WHIRLPOOL WASHER
Model Wtw5105hw1
Near Round Rock, TX 78664
Vincent
Job Details: 07/28/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was F9E1. Inspected unit and found a broken wire at the drain pump harness. I repaired the wire and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 07/28/2023
Arrived on site to inspect unit for damaged RC door. Replaced door and formed gasket. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, TX 78744
Joe Z
Job Details: 07/28/2023
Arrived on site for unit not powering on. Upon arrival test polarity and there is no voltage from supply. Inspected breaker and found was tripped. The home owner was not aware that there was an additional breaker box with high voltage breakers. Restored unit and test unit by preheating oven and operating all cooktop burners at the same time. Unit is operating correctly without Tripping breaker. Found that after operating broil for over 10 minutes the breaker Tripped. Ran bake cycle for over 10 minutes and is operating correctly. Need to replace broil element. Ordering broil element. Office to reschedule ; ordrng 1 W11321472 (Broil element)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Killeen, TX 76549
Jonathan M
Job Details: 07/28/2023
Arrived on site for a dryer that will not start. Inspected unit and work area. Checked the door switch and found the door switch broken. Replaced the door switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Kyle, TX 78640
Kevin
Job Details: 07/28/2023
"Arrived on site and replaced parts diagnosed on previous visit and dryer is not running correctly and quietly, job complete"
We serviced a
AMANA RANGE
Model AGR6303MMB0
Near San Marcos, TX 78666
Andrey
Job Details: 07/28/2023
"Arrived on site to replace previously diagnosed control, verified that control was needed, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near Austin, TX 78753
Matthew
Job Details: 07/28/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve and pulled vacuum. Unit held. Charged per spec and tested. Unit is cooling. Customer will monitor 24-48 hrs. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Round Rock, TX 78681
Paul
Job Details: 07/28/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the door gasket and tested the machine. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Marble Falls, TX 78654
Lou
Job Details: 07/28/2023
"Arrived on site to inspect wall microwave/oven combo unit not installed properly. Upon further inspection, I found t(e unit;it in the cabinets, but needed to go back further into the cabinet approximately 1/4 inch (photo). I found the unit was wedged into,the cabinet and hung up on two quarter inch screws on the right bottom side. I adjusted the unit and was able to get the unit to go further back into the cabinets and flush with the cabinet at the front (photo). Installed mounting screws to hold unit in place. Recommended the customer download the Whirlpool app on their phone and connect the unit to WiFi. Job completed."
We serviced a
KITCHENAID COOKTOP
Model KFDC558JSS00
Near Austin, TX 78757
Vincent
Job Details: 07/28/2023
"Arrived on site for range, inspected unit and work area. Front middle burner not igniting. Replaced the igniter and switch and still did not work. I found a break in the harness and I repaired it. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78130
Andrew
Job Details: 07/28/2023
Arrived on site and replaced damaged handle. Unit now working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Paul
Job Details: 07/28/2023
Arrived onsite for a dishwasher that is not filling with water. I found the unit filling with water but the pump motor was humming and locked up. I replaced the pump and motor. I tested the machine and fixed a leak at the OWI. I retested and there were no other water leaks present at the time of service. The machine completed the diagnostics cycle and worked as designed. The door is rusting at the bottom on the right side because water has migrated under the protective shield. I took a pic. The outer door panel needs to be replaced. Ordering W11416371 panel. Office to RS.; ordrng 1 W11416371 (Panel)
We serviced a
MAYTAG WASHER
Model MAV8551AWW
Near Killeen, TX 76542
Jonathan M
Job Details: 07/28/2023
"Arrived on site for a washing machine that is not spinning. Inspected unit and work area. The customer advised that the unit does spin, but that the unit makes loud noises during the spin cycle. Advised that hes been having this issue for several years but his previous home warranty company wouldnt cover it. I did test the unit and did confirm that unit was a little louder than normal. Spoke with claims and was advised that his extended warranty did not cover sound issues, and that the issue would have to be something functional with the machine. The unit is working as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78729
Wesley
Job Details: 07/28/2023
Arrived onsite for question about missing tag on the door sweep. Determined findings to be non essential not functional concern. Unit is operating as designed. All checks good. Advised customer on findings. No repair recommendation at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Nolanville, TX 76559
Jonathan M
Job Details: 07/28/2023
"Arrived on site for a refrigerator. That is not dispensing ice. Inspected unit and work area. The customer advised that the unit can sometimes dispense ice, but it seems like the motor is really struggling. He advised that he has tried to clear out the ice container and wipe everything out several times and it might work immediately right afterwards, but they will have an issue later on. Tested the auger motor without the ice container present and tested the unit with the ice container present. Found the auger motor was struggling when any resistance was added. Went ahead and replaced the auger motor and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Lockhart, TX 78644
Andrey
Job Details: 07/28/2023
"Arrived on site to test unit for not heating, tested unit found safety valve opening but not gas flow, found that the gas valve is closed, opened and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Marble Falls, TX 78654
Lou
Job Details: 07/28/2023
"Arrived on site to inspect refrigerator not cooling intermittently. Upon further inspection, I tested temps in the RC=38 degrees, right FC=4 degrees and right FC=2 degrees. I found the unit operating as designed. I contacted techline and spoke to Adrian and advised of the history of the unit and the complaint for today which is the same as prior visits. I advised Adrian that the unit is not showing any error codes as it did previously and the customer advised that the unit shut down approximately three days after the last service call and then it began to cool again. Adrian advised that based off previous repairs and previous error code (FAE1), to replace the evaporator fan and advised info was documented to previous SR#7736029067. I contacted the customer and advised of my conversation with tech support and that Im ordering the fan motor. Ordering the evap fan motor and scheduled return service for 08/04/23. No water leaks observed during service.; ordrng 1 W11455373 (evap fan)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrew
Job Details: 07/28/2023
"Arrived on site to replace previously diagnosed harness and console. Found voltage to control is correct but not sending voltage out to console, light and other components. Powered J8 connection from separate power cord and console powered on with no issues. Recommend replacing faulty control. Office to reschedule. ; ordrng 1 W11261167 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cedar Park, TX 78613
Kimo
Job Details: 07/28/2023
"Arrived onsite for a washer that will not drain, upon testing the drain motor though the harness I found that is was testing within spec I tested tested the pump itself and found it good, I tested the lid lock can found that it was also good. I the checked code and found F1E1. MAIN CONTROL FAULT F1E2. MOTOR CONTROL FAULT F3E1 PRESSURE SYSTEM FAULT cods stored. I am ordering the control, motor, and pressure switch and rescheduled for 08/03/23; ordrng 1 W10480177 (CCUASM VMW CL-120V, WTW4) and 1 WPW10677715 (MOTOR-DRVE) and 1 WPW10268911 (SWITCH-)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Kingsland, TX 78639
Lou
Job Details: 07/28/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door panel being damaged and the unit needing to be leveled, I removed and replaced the outer door panel and shimmed the unit and tested. Unit is operating as designed and the door is closing properly. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Jonathan M
Job Details: 07/28/2023
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised they had run the refrigerator for the past two days and that they put a bottle of water inside of the freezer. They advised that water bottle has never frozen. Took the evaporator cover off and found a partial frost pattern, but did not see a complete frost pattern. Took an amp draw off of the compressor and found it running at .530 A and extremely hot to touch. Spoke to JC and was advised that the heat issue would be with a leak or with a weak compressor. ordering all sealed system components in the office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule for first visit of the day and for three hours due to multiple sealed system components and the unit being in the garage. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier) and 1 R600Kit (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 Cnote (Unit is in the garage and will need 1st appointment of the day)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78717
Kimo
Job Details: 07/28/2023
"Arrived onsite for a washer that is not spinning. Upon inspection I found that the drain pump was good, the gearcase was good and the latch was good. Upon further inspection I found that the connector at the motor was loose and no making good contact I corrected this and tested the unit and found unit operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Braunfels, TX 78130
Andrew
Job Details: 07/28/2023
Arrived on site and replaced previously diagnosed FC door. Sealed liner with silicone. Unit now working as designed. Job complete.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78751
Matthew
Job Details: 07/28/2023
Arrived onsite for unit having error code and not functioning. Upon arrival inspected unit. Found unit selector knob blinking. Called techline as previous recommendation did not resolve issue. Spoke to Chris SR#7736897860. Knob was blinking 3-3 but unit needed to be put in diagnostics to reveal error. In diagnostics found error was actually 6-6 electronic communication error. Replaced control. Tested unit and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ12
Near Cedar Park, TX 78613
Kimo
Job Details: 07/28/2023
Arrived onsite fir a refrigerator with a door handle that is falling off. Upon arrival I found that this was true and the handle could not be tightened back down due to one of the setscrews use being missing. I replaced the handle and found unit operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78738
Scott
Job Details: 07/28/2023
Arrived on site for 8-4 error code . Found unit in overflow safety mode . Found soap residue in drip tray . Advised on customer on cleaning cycle . Ran diagnostics and normal test several time to flush excessive soap out of tub . No leaks detected. Suds resending . Ran clean cycle for customer . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KBSD702MPS00
Near Spicewood, TX 78669
Kevin
Job Details: 07/28/2023
"Arrived on site and inspected refrigerator and found ice production is good but cubes are small. Found water pressure at the Spencers also week. Removed Water filter and pressure is now correct. Recommended replacing water filter. Water supply is also from an RO system but should be at a constant pressure. Ice cubes should now be normal size when produced, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Marcos, TX 78666
Andrey
Job Details: 07/28/2023
"Arrived on site to test unit for rust on doors, tested unit found rust on FC door and RC, customer stated that rust was on it from day one, replaced RC and FC door and name plate, molded gaskets into place with heat gun, customer approved doors job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78722
Matthew
Job Details: 07/28/2023
"Arrived onsite for inspection after thawing. Upon inspection Found upper drawer gear rod out of place on right side, not allowing door to close properly. Disassembled and secured rod. Door is now closing properly. Found small gap in seal on corner. Used heat gun to mold to fit. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 07/28/2023
Arrived on site to test unit for little/no water dispensing. Found water flow from wall balance was very slow. Hooked water line up to separate valve with better pressure/flow and dispenser working as designed. Advised customer to have water softer company correct water flow as they are the ones who installed new wall valve. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Lampasas, TX 76550
Tyler
Job Details: 07/28/2023
Arrived on Site for dishwasher needing previously diagnosed control and owi sensor. Upon arrival reconfirmed complaint and installed both parts. Reverified unit had stable 120 vac and was properly polarized however when shutting off the breaker I found unit is tied in with microwave breaker and dishwasher needs to be on its own dedicated circuit per installation and tech sheets. Found dishwasher is working as designed without shutting off intermittently. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78735
Scott
Job Details: 07/28/2023
"Arrived on site ,replaced door panel. No other issues found . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/28/2023
Arrived on site to test unit for RC compartment not cooling properly. RC was 50 degrees set to 33 on arrival. FC was 2 degrees set to 0. Found FC and RC evap motors working as designed. Ideal frost patterns developed on both evaps in service test 4. Checked p8-1 to p8-2 at control and found RC evap thermistor is reading at 22 degrees after having evap exposed for 1hr and doors open. Documented findings with Techline and agreed RC evap motor assembly needs replaced. Scheduled for 08/03. SR#7736966161; ordrng 1 W11087438 (RC evap motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78733
Scott
Job Details: 07/28/2023
"Arrived on site ,replaced reservoir and water valve . Ran IM fill and dispenser fills . No water leaks detected at this time. Job complete"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/28/2023
Arrived on site and replaced previously diagnosed orifices. Unit now working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX01
Near Spicewood, TX 78669
Kevin
Job Details: 07/28/2023
Arrived on site and inspected ice machine and found it is not installed installer tried to use entire supply drain hose (which is 4 feet long without adjusting length) on the floor drain. Explained to builder only about a foot is necessary and for ease of adjustment and installation an access panel should be cut into cabinet wall that will later be hidden by the drawers. Job complete reported to tech line 7736969529
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Jarrell, TX 76537
David Z
Job Details: 07/28/2023
"Arrived on site to replace previously diagnosed parts to resolve several issues on unit. Replaced shield, cam and belt to resolve the motor related issues and damage. Replaced tub ring to resolve a leak. I also pointed out that the customers main leak source is the drain hose has no clamp on it, and has a hanger tied around it allowing it to leak. Advised to replace that hangar with a worm clamp. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78759
Wesley
Job Details: 07/28/2023
Arrived onsite for concerns about low water and wear on clothing. No error codes and tested. Unit is operating properly within design specifications. Advised customer on findings. Customer not satisfied with design specifications and theory of operation. Unit is operating as designed with no parts or function failures.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Joe Z
Job Details: 07/28/2023
"Arrived on site for all cook top burners operate but breaker Tripps when oven is in use. Operated bake cycle and unit Tripps breaker. Ran broil and does not trip breaker. Found unit is tripping break when broil assists bake with preheating. Based on previous issues with same model, Techline recommended replacing both bake and broil elements and has resolved breaker tripping issues with this model. Ordering bake and broil elements for replacement. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78731
Luis
Job Details: 07/28/2023
"Arrived on site. Per tech support replaced defective icemaker,installed new icemaker ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Austin, TX 78744
Joe Z
Job Details: 07/28/2023
Arrived on site for oven Tripping breaker. Upon arrival test cooktop and is good. Ran bake and broil and breaker Tripps. Customer has just had breaker replaced. Need to replace bake and broil elements. Ordering bake and broil elements. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W10856603 (Bake element)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Marble Falls, TX 78654
Lou
Job Details: 07/28/2023
"Arrived on site to inspect ice machine shutting down intermittently. Upon further inspection, I found the bin full of ice and the unit had paused making ice due to the amount of ice in the bin. I cleared some ice away from the thermistor and removed the reservoir cap to allow water to flow into the external drain pump and tested. The unit operated as designed. I placed the unit in diagnostics showing no error codes and tested and the unit continued to operate as designed. Based on the information provided by the customer and the possibility that the external drain pump is in the beginning stages of failure, I pulled the unit out onto my floor protector and removed and replaced the external drain pump and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
Kimo
Job Details: 07/28/2023
"Arrived onsite for a refrigerator that is not cooling in bother sections. Upon arrival I found the unit unplugged I plugged the unit back in and the compressor kicked on for 10seconds and then turned off I used a known good inverter to test and found that same which points to the compressor being the issue. I am ordering the ss, compressor, and fc evap and having the office reschedule ; ordrng 1 W11291123 (EVAPORATOR) and 1 W11592010 (COMPRESSOR) and 1 Ss (Ss) and 1 Accessvalve (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78758
Wesley
Job Details: 07/28/2023
Arrived onsite and found cooling issue complaint. Determined cause to be defrost failure. Customer will defrost unit so updated defrost harness heater assembly can be replaced. Returning to repair on Friday August 4th. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Jarrell, TX 76537
David Z
Job Details: 07/28/2023
"Arrived on site to diagnose dishwasher that was reported to be not running the heating element. Customer let me know the inspector said the heater doesn't seem to be coming on, but they have had steamy dishes after normal cycles. I tested the unit and found no error codes saved. Ran diagnostic and verified some heat from the element. No failure found. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Spicewood, TX 78669
Kevin
Job Details: 07/28/2023
Arrived on site and found both new panels are also dented will need to re-order; ordrng 1 W11491749 (Panel) and 1 Wpw10460919
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Marble Falls, TX 78654
Lou
Job Details: 07/28/2023
"Arrived on site to inspect range not working. Upon further inspection, I found the unit display blank. I pulled the unit out and tested voltage at the outlet and got 0 volts. Checked the breaker at the outside breaker box and found the breaker turned off. Cycled power and retested voltage and got 245V. Plugged unit in and tested and unit is operating as designed. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Gerry C
Job Details: 07/28/2023
WTW5057LW0 GP arrived on site to inspect washer not working. Found unit disconnected in garage. Hooked unit to extension cord and outside water source for testing. Found the following error codes: F9E1 (long drain fault) F2E3 (acu). Cleared the codes and ran diagnostic test and unit failed after the valve tests (no agitate or spin motion). Checked underneath the unit and found the capacitor with a hole in it and leaking fluid. Replaced capacitor with one from truck stock for testing. Reassembled and tested the unit and and received error code F7E1 (tachometer missing or wrong signal). Ordering parts for follow up service. Left unit disconnected.; ordrng 1 W11481722 (Shift actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Round Rock, TX 78665
Vincent
Job Details: 07/28/2023
Arrived on site for range to inspect for gas leaks. I bubbled check all connections and found no gas leaks. Uni is operating as designed. Job completed. I contacted Whirlpool safety and spoke to Laquisha Sr#7736801467
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Matthew
Job Details: 07/28/2023
"Arrived onsite for parts melting. Upon arrival inspected unit. Found rack failed and melted. Called safety team to document. Unit still in warranty, recommend replacing rack. SR#7736909394. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 07/28/2023
"Spoke with customer before arriving on site. customer stated that unit was working and they no longer needed service, call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Spicewood, TX 78669
Kevin
Job Details: 07/28/2023
"Arrived on site and found ice machine is off, Found it is not filling with water, removed water filter and water pressure is now good and filling properly. Also found cutting grid is rusting again, replaced it. Water comes from a well, recommended that homeowner have water inspected, job complete"
We serviced a
WHIRLPOOL COMPACTOR
Model GACP15XXMG4
Near Lampasas, TX 76550
Tyler
Job Details: 07/28/2023
"Arrived on site for compactor not allowing door to stay locked in place and latch to pop out and cause door to get jammed. Upon arrival confirmed failure and inspected container. Found container spot wields breaking free and warping container which led to latch popping off and drawer getting stuck. Will need office to reschedule once Availability of parts is known, W11670733 container, 675379 latch. ; ordrng 1 W11670733 (Container) and 1 675379 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Cedar Park, TX 78613
Kimo
Job Details: 07/28/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new basket, soaker nut,and agitator and tested the unit in quick wash and then in drain and spin and found unit operating and as designed. No leaks"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrey
Job Details: 07/28/2023
"Arrived on site to replace previously diagnosed front right igniter, replaced and tested, unit is now running as designed, no leaks detected job complete"