Near New Braunfels, TX 78132
Richard
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice box fan is not working properly. Replaced ice maker , ice box fan, hv board. Ran diagnostics and all functions tested good. Complete"
Near Austin, TX 78739
Luis
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00
"Arrived on site for cooling compliant and no ice. Removed del drawer found evaporator incased in ice,removed cover defrosted evaporator installed updated cover,secured thermistor to correct location,installed updated main control,changed defrost setting to basic.
Near Pflugerville, TX 78660
Cliff
Job Details:
06/24/2020
WASHER MAYTAG MVWB865GC0
Arrived on site to diagnose a washing machine that is not spinning properly. Tested all parts and components and found control might be misregistering load sizes. Replaced control board and calibrated unit. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78753
Eman J.
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL AMV2307PFS4
Arrived onsite for microwave fan not working. Tested system. Found that the main harness wire has serval wires broken off. Ordering harness wire main W11350914; ordrng 1 W11350914 (HARNS-WIRE)
Near Burnet, TX 78611
James
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFC400ESS01
Arrived on site and installed new damper. Tested operation and found unit working properly. Job complete
Near Austin, TX 78739
Leonardo
Job Details:
06/24/2020
OVEN KITCHENAID KOSE500ESS04
Arrived on site to replace vent. Replaced vent test unit and unit test good job complete.
Near Pflugerville, TX 78660
Cliff
Job Details:
06/24/2020
OVEN WHIRLPOOL WFC310S0ES3
Arrived on site to replace hinge for oven door. Replaced hinge and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
OVEN JENN-AIR JGRP548WP02
"Arrived on site to diagnose oven with flames coming out of the lower cover of right oven. Found LP conversion had not been done, causing flames to go higher then normal. Ordering LP kit and new burner due to being covered in soot and clogged. Office to reschedule based on parts availability. ; ordrng 1 W10825584 (cnvrsn-kit) and 1 W10878504 (burnr-oven)"
Near Austin, TX 78753
Eman J.
Job Details:
06/24/2020
REFRIGERATOR AMANA ASI2175GRS03
Arrived onsite for refrigerator with frost. O frost present cause refrigerator is off. Re worked the freezer gasket. Tested system. Everything works as designed. Job complete.
Near Leander, TX 78641
Paul
Job Details:
06/24/2020
ICE MACHINE WHIRLPOOL JIM158XYCX2
"(Tg) Arrived on site for ice machine that won’t make ice and won’t turn on, plus rust. The unit was running and making ice upon arrival. The rear of the ice in the back of unit was melting due to a faulty water level sensor built into the recirculation pump. The discoloration found was water deposits not rust. Instructed owner in cleaning the unit thoroughly to prevent build up. Ordering W11325175 recirculation pump, W11126268 harns-pump, W11034363 cntrl-elec.; ordrng 1 W11126268 (harns-pump) and 1 W11325175 (RECIRCULATION PUMP)"
Near Bastrop, TX 78602
Scott
Job Details:
06/24/2020
RANGE KITCHENAID KFGC506JSS00
Arrived on site for oven shutting off . Found neither blower working . Ordering fans . No gas leaks detected at time of service. Please call to set return .; ordrng 2 W11248652 (blower)s
Near New Braunfels, TX 78132
Richard
Job Details:
06/24/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01
Arrived onsite for the refrigerator doors needed to be leveled. Upon inspection found that the door panels are missing. Panels have not been installed. Could not level refrigerator because of missing panels. Panels need to be installed in order to level the refrigerator correctly.
Near Austin, TX 78746
Kevin
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL KSSC48QTS00
"Arrived on site and found Fresh food door gasket is separating. Replaced gasket and it is now correct. Used heat gun to shape it properly, job complete"
Near Smithville, TX 78957
Scott
Job Details:
06/24/2020
OVEN JENN-AIR JJW9530DDR15
Near San Marcos, TX 78666
Robert
Job Details:
06/24/2020
MICROWAVE AMANA AMV2307PFS3
Arrived on job for complaints of no power. Found the power supply to microwave not working. Customer will have that issue resolved and call back if any further issues.
Near Mart, TX 76664
Jonathan M
Job Details:
06/24/2020
REFRIGERATOR MAYTAG MSD2542VEB00
"Arrived on site for refrigerator that was intermittently cooling. Inspected unit and work area. Found freezer and refrigerator at proper temperatures. Customer advised that the issue is that sometimes it’s get calls but sometimes it doesn’t and if he reset his refrigerator power, it would work again for a little while and then will just stop working. Found service pointer on said issue W10403998. It’s stated that the issue was with the adaptive defrost control and to replace it. Replaced control and unit is working as designed. Call complete."
Near Waco, TX 76706
Jonathan M
Job Details:
06/24/2020
RANGE WHIRLPOOL WFG550S0HZ1
"Arrived on site for range that would not allow the left side buttons to work. Inspected unit and work area. Tested unit and found bake, broil for any heating elements on the left side not working. Remove back panel and checked connections. All connections were good. Power reset the unit and still had the same issue. Replaced control and tested unit. unit is working as designed. Call complete."
Near Seguin, TX 78155
Richard
Job Details:
06/24/2020
RANGE JENN-AIR JDRP548HL00
Arrived onsite for the range not working properly. During installation of new control found that the wrong control was sent. Both controls will need to be replaced. Wire harness will need to be inspected on next visit if controls do not solve the issue. Ordering parts and office to reschedule.; ordrng 1 W11317944 (CONTROL ) and 1 W11317945 (CONTROL)
Near Georgetown, TX 78633
Lou
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Arrived on site to refrigerator noises. Upon further inspection, customer Ernst the unit is making a popping noise and provided a video of the noise. They advised the noise is coming from the back of the unit. I listened for the noise as the customer advised that the unit is making the noise but not as loud. I could hear a faint tapping/popping noise. I pulled the unit out a little ways from the wall and found the warning label on the power cord tapping up against the back of the unit and the wall while the condenser fan is on. When the fan is off, it stops. I was able to adjust the cord to where the label didn’t move. Also found the unit not level and I leveled it. Placed the unit in diagnostics and tested and the unit is operating as designed. No repairs to be made at this time. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Cliff
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02
Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak at filter dryer preventing unit from running properly. Repaired leak by rebrazing joint. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Kyle, TX 78640
Kevin
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02
"Rived on site and replaced ice container, showed customer how container rod sets into solenoid to prevent situation from happening again, job complete"
Near Austin, TX 78702
Leonardo
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDPE234GPS0
Arrived on site to test unit for unit not filling with water. Test unit and found glass stuck under float. Removed glass test unit and unit filling with water and washing correctly job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL GI6FDRXXY01
"Arrived on site for refrigerator leaking water at freezer. Inspected unit and work. Found minor dent of FC door and defrost drain frozen. Removed back access panel and found unit still on duckbill. Found whirlpool covering part only (S38253). Removed duckbill and installed drain line. Removed ice block from defrost drainage bottom if FC. Tested drainage and turn water back on to icemaker. All tested good, no water leaks detected.
Near Austin, TX 78727
Kayman
Job Details:
06/24/2020
DRYER WHIRLPOOL NED4655EW1
Arrived onsite for dryer taking long to dry and lent catcher not collecting lent. Upon inspection I found good air flow going to the lent catch. I turned the unit on and it’s heating. I also heard what sounded like sloshing in the vent hose. I removed the vent hose and found the vent hose was full of water and lent. I emptied the vent hose and inspected the inlet tube for the hose. There is heavy moisture going all the way up the vent tube indicating a obstruction somewhere along the line. Will need a vent cleaning. Advised customer of my findings. Job complete.
Near Austin, TX 78728
David S
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site to install previous diagnosed parts. I removed the rusted outer panel and replaced it with new. I gained access to the fill valve, and replaced new. I tested the unit. Unit is operating as designed. No water leaks detected. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details:
06/24/2020
RANGE THERMADOR PDR364GDBS/01
"Arrived on site to replace failed dsi control board for griddle, after replacing, unit tested good.
Near Austin, TX 78704
Jacob
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02
Arrived onsite for unit not making ice consistently. Tested unit. Found that ice maker was not working. Replaced ice maker. Let customer know it will take about 2 hrs or more before any ice to be made. No leaks at this time. Job complete
Near Burnet, TX 78611
James
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDTE204GPS0
Arrived on site and tested operation. Found fault for wash motor failure. Ran diagnostics and found wash motor not running. Unit has failed wash motor.Installed new sump assembly and tested operation. Unit tests good. Job complete
Near Belton, TX 76513
Jonathan M
Job Details:
06/24/2020
DISHWASHER GE GDT720SSF0SS
"Arrived on site for dishwasher that is leaking underneath. Inspected unit and work area. Checked water line connections and found all to be secure. Found drain hose to run down hill to the bottom of the cabinet, run across two other cabinets and then go uphill to the top of the garbage disposal. Ran unit to service diagnostics and was unable to replicate the issue during the fill, recirculating pump, drain pump, or fan. Customer advised this issue has been inconsistent. I called GE tech line and spoke to Tyler SR# 03990127. He advised that with the drain hose issue, that if the incoming water is not hot enough, the unit will drain and refill. He said with the incline of the drain hose to the sink, it would siphon back into the dishwasher and cause it to overflow. He also stated that if water was turned on at the sink while in use, it could cause this issue as well. He advised to have the customer fix the draining situation and call back if further issues per
Near Austin, TX 78751
Wesley
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite and found tube for water dispenser backed out and allowing dripping. Replaced valve and secured tubing. All checks good.
Near Bastrop, TX 78602
Andy
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00
Arrived on site for refrigerator control coming off. Inspected unit and found UI coming apart. Did pricing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78729
David S
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site for dishwasher heating element and door gasket. I inspected gasket and found it worn. I found the dishwasher full and items hanging past the racks interfering with the door closing. I removed the items and found the door closing properly. It ran the unit through a diagnostics and found no error codes in the unit. I ran unit through a test cycle and the unit operated as designed, the heating element came on. I replaced the door gasket. No water leaks detected."
Near Dripping Springs, TX 78620
Robert
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KBSN602ESS00
Arrived on job for complaints of noise. Replaced screw and extension. Door now working properly no noise.
Near Austin, TX 78703
Jacob
Job Details:
06/24/2020
DRYER MAYTAG MEDB855DC4
Arrived onsite for to replace wire harness and control board. Replaced parts. Tested unit. Got F4E1 heater relay. ; O-emld tckt
Near San Marcos, TX 78666
Richard
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived onsite for the refrigerator crisper glass top missing. Dropped off part on customer front porch. Complete
Near Austin, TX 78717
Kayman
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ3
Arrived onsite for microwave no power/no display. Upon inspection I noticed the door switches were very soft while opening the door. I replaced the interlocks with switches and the unit still wouldn’t power on. I had the control with me so I replaced it in attempt to remedy this issue. Still no power. I am ordering a power chord (W11206558) main harness (W11300385) fuse (W10138793) control (W10892389) 1 interlock kit (W11252187) thermostat (W10269232) Office to RS ; ordrng 1 W10138793 (fuse) and 1 W10269232 (thermostat) and 1 W10892389 (cntrl-elec) and 1 W11206558 (cord-power) and 1 W11252187 (interlock) and 1 W11300385 (HARNESS MAIN)
Near Round Rock, TX 78664
David S
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02
"Arrived site to perform an isolation test. I found the unit not cooling at all. I hooked my gauges up to the system and found low side -19 and high side 50psi. I isolated the yodel loop and found it not holding a vacuum. I called techline and spoke with Dave. I advised Dave of the situation. He stated there system was down so he couldn’t give a sr number, but documented it through service matters. Job complete."
Near The Hills, TX 78738
Robert
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on job for complaints of no light in freezer. Pulled module in freezer and replaced. Light in freezer working.
Near Dripping Springs, TX 78620
Robert
Job Details:
06/24/2020
DISHWASHER GE GDT635HSMSS
Arrived on job for complaints of not draining. Ran cancel cycle and found the water flow very low. Pulled washer out and found the second drain hose kinked. Replaced hose and test. Wash drained properly. No leaks detected at time of service
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site for dishwasher not operating. Performed diagnostics mode, error code F7-E1 heating circuit interrupted and F5-E1 door switch fault. Monitored test cycle and found wash motor not activating. Tested voltage to motor and found 120 volts. Found failed wash motor. Will need to replace sump assembly to repair. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W11085683 (SUMP MOTOR ASSEMBLY )"
Near Burnet, TX 78611
James
Job Details:
06/24/2020
WASHER MAYTAG MVWB765FW3
Arrived on site and tested operation. Found error for inlet valve. Found water dripping from cold valve while unit is off. Installed new valve and tested operation. Unit tests good. Job complete
Near Lakeway, TX 78734
Brandon
Job Details:
06/24/2020
WASHER MAYTAG MVWB835DW5
"Arrived on site for customer complaint of unit not starting a cycle all the time, found error codes F5e2 f5e3 f5e1, found failed lid lock, I replaced lid lock and ran calibration cycle, unit tested good."
Near Leander, TX 78641
Paul
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Arrived onsite for a refrigerator to possibly replace sealed system components. I tested the temps and found the RC at 37 degrees and the FC at 2 degrees with the sealed system components all working. I inspected the evaporator and found a massive ice build up from the top of the evaporator to the ceiling of the FC and from the right side over to the right side of the evaporator fan but the frost pattern on the evaporator looked good. I removed the ice and tested the unit. The unit worked as designed and had a great frost pattern. I found a warm air leak coming from the liner where the refrigerant lines come thru to the evaporator. The leak needed to be sealed.I sealed the liner with factory approved sealant. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78745
Luis
Job Details:
06/24/2020
REFRIGERATOR MAYTAG MFI2570FEZ08
Arrived on site for damaged door installed new door checked door operation and seal good. AUTHO MPOFD00APL1
Near Austin, TX 78744
Kevin
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site and inspected refrigerator and found it is 28 in freezer, 45 in fresh food. Spoke with techline and they recommended replacing UI. ; ordrng 1 W11330971 (UI)"
Near Pflugerville, TX 78660
Cliff
Job Details:
06/24/2020
DRYER WHIRLPOOL WED8500DC4
Arrived on site to diagnose a dryer that is squeaking. Found warren rollers and idler pulley. Replaced rollers and idler pulley from repair kit. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78703
Jacob
Job Details:
06/24/2020
REFRIGERATOR JENN-AIR JFX2897DRP02
Arrived onsite for unit freezing. Looked at unit. Found that freezer door is not sealing properly and fresh food drawer. Causing the over freezing inside unit. Ordered parts. Office to reschedule.; ordrng 1 LW10547320 (dor-fip ss) and 1 LW10550670 (dor-fip) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT )
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived on site for report of MW light not turning off. Customer says they can tap the door and get it off. Inspected the unit and found the interlocks on these models can be touchy and if the door isn’t firmly closed it will need to be pushed to trigger interlocks. Interlocks themselves are fine and door just needs a firmer close on the vertical doors. Customer had been advised to firmly close the door and should see no other issues. All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details:
06/24/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on job for complaints of washer shaking. Ran drain and spin cycle operation normal. Asked customer for towels to test with weight. Ran spin again with wet towels and wash perform properly. No leaks detected at time of service.
Near New Braunfels, TX 78132
Richard
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02
Arrived onsite for the refrigerator not cooling. Called tech line and found out that the Evaporator thermistor was bad. Replaced thermistor and refrigerator tested good and stated running. Complete. Could not get an Sr number from tech line because they stated that there system was down.
Near Georgetown, TX 78633
Lou
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01
"Arrived on site to inspect refrigerator door swinging open. Upon further inspection, the customer advised that the unit door swings open and hits the wall behind it and something inside is loud. I placed the unit in diagnostics and tested the damper and it was loud. Also found that the unit is not level which is causing the door to swing open. I removed and replaced the damper and retested and it is operating as designed. Leveled the unit and tested the door and it closes as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Scott
Job Details:
06/24/2020
OVEN WHIRLPOOL WFG525S0HS
Arrived on site for oven door not closing . Found right hinge failed . Ordering hinges . No gas leaks detected. Call to set return .; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Austin, TX 78745
Leonardo
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDTE104ESS3
Arrived on site to test unit for not washing. Test unit And found bad wash motor. Test unit and unit test good job complete no leaks present at this time
Near Burnet, TX 78611
James
Job Details:
06/24/2020
RANGE KITCHENAID KSDB900ESS3
Arrived on site and tested operation. Found no faults in memory. Found rolling rack installed upside down and zip tie still installed on rack. Corrected rack and tested operation. Found unit not heating at all. Shut breaker off and removed unit to test voltage. Turned breaker on and tested voltage. Found proper voltage to unit. Tested again at 350 and found unit is heating properly. Job complete
Near Killeen, TX 76542
Al
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived on site to diagnose a dishwasher that is not drying properly tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best results. No leaks were found at time of service.
Near Lakeway, TX 78734
Brandon
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS00
"Arrived on site for customer complaint of unit not making ice, found broken wire at bottom of freezer door, I repaired broken wire and ran test 44 and 45 in diagnostic mode. Unit tested good."
Near Austin, TX 78759
Kayman
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03
Arrived onsite to install previously diagnosed parts. Installed the filler with some adhesive. No air leaks detected during service. Job complete.
Near Austin, TX 78704
Jacob
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite for unit not making ice consistently. Tested unit. Found that ice was stuck in ice maker. Replaced ice maker. Tested unit. No issues at this time. Let customer know will take a few hrs before seeing ice being made. Job complete
Near Georgetown, TX 78626
Lou
Job Details:
06/24/2020
VENTHOOD WHIRLPOOL UXT5530AAS3
"Arrived on site to inspect venthood fan controls not working. Upon further inspection, I tested the fan switches/control and found the switches were not engaging and allowing the fan to stay on. I removed and replaced the control and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78701
Jacob
Job Details:
06/24/2020
DRYER WHIRLPOOL WET4027EW0
Arrived onsite to replace parts ordered by previous tech. Replaced repair kit. Tested unit.unit test good. No issues at this time. Job complete.
Near Austin, TX 78750
Wesley
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
Arrived onsite and provided customer instruct on water system design. Unit is now operating as designed. Advised customer on use and care.
Near Robinson, TX 76706
Jonathan M
Job Details:
06/24/2020
WASHER MAYTAG MVWB765FW3
"Regular site for washer that won’t fill with water. Inspected unit and work area. Placed in in-service diagnostics and found an F3 E2 ( inlet water temperature fault), F5 E2 (lid lock will not lock or unlock), and F6 E3 (ACU cannot hear UI) error codes. Tested unit in a manual Phil and found the hot water valve working but the cold water valve not working. Replaced water valve and tested unit. Unit is working as designed. Call complete."
Near Taylor, TX 76574
Andy
Job Details:
06/23/2020
REFRIGERATOR KENMORE 106.5176351
Arrived on site for refrigerator not making ice. Tested and inspected unit and found switch for ice maker not connected. Plugged in and tested unit. All operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details:
06/23/2020
COOKTOP JENN-AIR JGCP636ADP
"Arrived on site to install previously diagnosed and ordered parts. Due to the front right and back left burners failing, I removed and replaced both burner heads and tested. All burners are operating as designed. No gas leaks detected during service, job completed.
Near Austin, TX 78735
Luis
Job Details:
06/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for noise complaint and cooling issue. Found ice on top portion of evaporator hitting evaporator blade,ran diagnostics thermistor test passed,changed defrost setting to basic to run through a defrost every 8hrs of compressor run time to prevent ice build up on upper portion of evaporator. Ran compresssor test pierced low side pressure reading +5 during freezer cooling good pressure. Ran defrost test passed."
Near Austin, TX 78757
Scott
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site for no cool in fresh food section . Evap fan is working . Found voltage to diffuser but diffuser door not operating properly . Called tech ,recommended changing diffuser ,control , UI all at same time Sr . 7727873700 Call to set return .; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)"
Near Austin, TX 78728
David Z
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site to diagnose one refrigerator that was warming in the refrigerator compartment and also was not making much ice. Performs diagnostic and found RC Evap cover completely encased in ice. Thermistors are tested good. Put in forced defrost and did not hear defrost element coming on. Ordering new Evap cover and Evap motor / harness, also returning with UI and control to resolve defrost issue. Advised customer on process for defrosting, and that it needs to be defrosted when we get there. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)"
Near Austin, TX 78735
Kevin
Job Details:
06/23/2020
WASHER LG WM3170CW
"Arrived on site and replaced dispenser hose, after replacement washer is no longer leaking, job complete"
Near Austin, TX 78744
Kevin
Job Details:
06/23/2020
WASHER WHIRLPOOL WFW5090GW
"Arrived on site and found no power showing on display, washer and dryer are stacked. Replaced timer/control on washer and it will now power up. Job complete"
Near Meadowlakes, TX 78654
James
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Arrived on site and tested operation. Found ice bucket auger not turning. Found crushed ice side of ice bin frozen into a block of ice. Checked for air leaks and found ice door not sealing properly. Unit will need new separator and ice bucket to repair. Separator is expart and office will schedule return service. ; ordrng 1 W11423781 (SEPARATOR ) and 1 WPW10558423 (ice-contnr)
Near Austin, TX 78728
David Z
Job Details:
06/23/2020
WASHER WHIRLPOOL WFW6620HW
"Arrived on site to diagnose washer making a banging sound when it’s spinning with loads in. Ran diagnostic and found F0E2 for oversuds. Checked suspension and found rear right suspension shock broken. Replaced rod. Unit now does not vibrate and shake like it did and is working as designed. Call complete."
Near Horseshoe Bay, TX 78657
James
Job Details:
06/23/2020
ICE MACHINE KITCHENAID KUIO18NNXS2
Arrived on site and tested operation. Found unit not recirculating water and not recognizing full water reservoir. All other functions test good. Unit will need new recirculating pump and sensor assembly to repair.
Near Lago Vista, TX 78645
Lou
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=34 degrees & RC=55 degrees. Removed the FC evap cover and found a large block of ic Erin the upper right corner of the evaporator. I pulled the unit out from the wall and found the back cover had been removed and screws missing. I found an access valve on the compressor, which indicates there has been a sealed system repair completed on this unit(photos). I contacted the office (MS) and advised of my findings. No record was found of our company or any other company doing ant repairs to this unit. I am ordering a sealed system repair on consisting of the compressor, dye drier, access valve, evaporator, CNOTE-2HR JOB.. I removed the ice from the evap using my steamer. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78738
Robert
Job Details:
06/23/2020
RANGE JENN-AIR JDRP548WP02
Arrived on job to replace modules. After replacement test operation and all burners working properly.
Near Jonestown, TX 78645
Lou
Job Details:
06/23/2020
FREEZER WHIRLPOOL EV188NYWS00
"Arrived on site to inspect freezer not cooling. Upon further inspection, I tested temps in the freezer and got 38 degrees. Removed the evap cover and found no frost pattern due to unit just going into defrost mode. Once the compressor came back on, I monitored the evaporator and after approximately 20-25 minutes, there was still no frost pattern but there was frost building up in the upper right corner showing signs of a possible restriction. I pulled the unit from the wall and checked amp reading to the compressor and got 85amps. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309990 (compressor) and 1 W10843121 (filter dryer) and 1 WP4-81546 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78704
Eman J.
Job Details:
06/23/2020
RANGE JENN-AIR JDRP436HL00
"Arrived onsite for range making noise during the cool down after oven use. Tested system. Found that range does make high pitch noise durning cool down. Found a service pointer for this range. Says to check to see where the noise is. If in rare tested cooling fan, if in front replace UI board. Noise appears to come from the front of the range. Ordering CNTRL-ELEC W11333311. ; ordrng 1 W11333311 (CNTRL-ELEC)"
Near Lakeway, TX 78734
Luis
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00
"Arrived on site for no ice. Found broken wire at door hinge,removed grill cover,attempted installing a connector after installed wire connector tested door operation found wire disconnecting from connector. Unit will need a new door
Near Austin, TX 78746
Luis
Job Details:
06/23/2020
REFRIGERATOR GE ZISB42DCA
"Arrived on site to install parts prev tech ordered. Installed fill tube heater,found excessive amount of ice build up in ice chute of freezer door. Found door missing all components to ice door and assembly will need to install all parts for ice door due to cold air escaping from ice chute. OFFICE SEE STICKY NOTE ; ordrng 1 OFFICESEESTICKYNOTE and 1 WR02X8943 and 1 WR17X10282 (DEFLECTOR) and 1 WR17X11653 (DOOR) and 1 WR17X3089 (CRANK ) and 1 WR17X3493 (CRADLE) and 1 WR17X4217 and 1 WR23X366 and 1 WR2X8663 (SPRING) and 2 WR2X8818 (RETAINER DOOR)s and 1 WR62X107 (SOLENOID)"
Near Spring Branch, TX 78070
Noah D
Job Details:
06/23/2020
ICE MACHINE KITCHENAID KUIA18NNJS5
"Arrived on site to inspect icemachine for not producing ice, upon inspection found the recirculating pump not working, replaced control board and plugged pump back in. No problems found. Complete"
Near Killeen, TX 76549
Al
Job Details:
06/23/2020
REFRIGERATOR GE PSS26MSWASS
Arrived to inspect blade noises coming from the recently installed evaporator fan motor.Removed and replaced the fan blade motor.Reassembled and unit cools and doesn’t make the odd noises any longer.Job complete
Near Killeen, TX 76542
Al
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
"Arrived to inspect rattling noises coming from the compressor area.Confirmed the complaint and found the zip tie at the condenser line was rattling, causing the odd noises.Removed the zip ‘this and unit didn’t make the noise any longer.All water lines were dry at the time of service.Job complete"
Near Killeen, TX 76542
Al
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
Arrived to inspect ice maker issues.Customer advised he saw frost buildup in the refrigerator compartment and suspects his kids may have left the unit ajar because the lighting went out.Customer also noticed he had a power outage last night and temperatures were at -2 and 39.I adjusted both to recommended settings.I checked for ice make errors and found E0 (none).Also advised after changing the water filter the customer should run 2-4 gallons before using the ice or water.All water lines were dry at the time of service.Job complete
Near Killeen, TX 76549
Al
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ
Arrived to inspect Maytag not making ice.Found the ice maker was defective.Removed and replaced it.Reassembled and ice maker cycled properly.Job complete
Near New Braunfels, TX 78130
Noah D
Job Details:
06/23/2020
RANGE KITCHENAID KERS807SSS00
"Arrived on site to inspect oven for not working and sparking, checked under cooktop and found lots of damage and signs of burning to include a burnt infinite switch. Ordering parts to replace all parts. Office to reschedule ; ordrng 1 W10823698 (ELEMENT) and 1 WP9763761 (SWITCH RF) and 1 WP9763762 (SWITCH LR) and 1 WPW10181438 (CONTROL ) and 1 WPW10181439 (UI)"
Near Killeen, TX 76549
Al
Job Details:
06/23/2020
DRYER WHIRLPOOL WED4950HW0
Arrived to inspect dryer heating issues and door seal damaged.Confirmed the complaint and referred the customer to get her dryer ventilation system cleaned by a professional.Also removed and replaced the door seal with supplied adhesive.Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02
"Arrived on site for refrigerator not making ice and intermittent dispensing water. Inspected unit and work area. Found ice maker dry. Performed diagnostics and tested found partial LED out on display. Tested water to ice maker and found unit filled. Tested ice harvest and not response to ice maker. Tested ice maker motor and found no response. Tested voltage to ice maker and found none. Called Whirlpool tech support and spoke with Robert. He recommended to replace control kit and paddle. (Sr#7728136310). Removed failed control, UI and paddle. Installed new parts. Tested ice maker harvest and fill cycle. Tested water dispenser. All tested good, no water leaks detected.
Near Martindale, TX 78655
Noah D
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0
"Arrived on site to inspect fridge for frozen freezer. Checked drain tube and found blockage, replaced drain tube and check icemaker for functions, found the icemaker not calling for water.. replaced icemaker and tube. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details:
06/23/2020
DRYER WHIRLPOOL WED7500GC0
"Arrived on site to inspect dryer for not spinning, upon inspection found the thermal fuse open, replaced thermal fuse and checked all airflow. No problems found. Complete"
Near Kyle, TX 78640
Leonardo
Job Details:
06/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site to test unit for unit for filling with water. Test unit and found bad fill valve, replaced fill valve test unit and unit test good job complete no leaks present at this time."
Near Temple, TX 76502
Jonathan M
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site for refrigerator that has lights out. Inspected unit and work area. Found freezer light out and upper lights flickering. Replaced freezer light and found one refrigerator line or light them. Replaced refrigerator light as well and unit is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details:
06/23/2020
RANGE KITCHENAID KSIB900ESS2
"Arrived on site to inspect oven for heating unintentionally, upon inspection found broil element smoking upon testing. Spoke with whirlpool safety Sr #7728084437 and was instructed to order parts. ; ordrng 1 W10544952 (BROIL) and 1 W10873520 (CONTROL )"
Near Canyon Lake, TX 78133
Noah D
Job Details:
06/23/2020
REFRIGERATOR GE GTH18HCC2RBB
"Arrived on site to inspect fridge for not holding temp, upon inspection found the compressor running and evap running, frost pattern was incomplete. No other problems found, ordering correct parts. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (ACCESS) and 1 WPW10143759 (DRIER) and 1 WR87X10224 (COMPRESSOR ) and 1 WR87X28948 (EVAP)"
Near Dripping Springs, TX 78620
Brandon
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00
"Arrived on site for customer complaint of unit leaking from filter area, found leak coming from filter housing, I replaced housing, unit tested good, no leaks."
Near Driftwood, TX 78619
Brandon
Job Details:
06/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for customer complaint of knocking noise, ran test 25, ice maker, found failed ice maker making noise. I replaced ice maker, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details:
06/23/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site for customer complaint of unit not changing time and not starting a bake cycle, found UI console not responding, I replaced console, unit tested good."
Near Kyle, TX 78640
Leonardo
Job Details:
06/23/2020
RANGE WHIRLPOOL WFC150M0EB1
Arrived on site to test unit for no power. Test unit and found melted terminal block and wires. Replaced harness with terminal block and advised customer to order new power cord
Near Killeen, TX 76542
Al
Job Details:
06/23/2020
REFRIGERATOR LG LMXS30776S/01
"Arrived to inspect LG French door refrigerator not cooling.Confirmed the complaint and found the compressor and condenser fan operating.Unit was approximately 65 degrees in both sections.Unit will require a sealed system repair, tech, compressor, control module, authorization and 2 hours.Ordering research for any additional parts needed for LG sealed system.Unit has been worked on and unit seems to be out of R134A.Photographed the compressor area, see SD pics.Needs more work.Office to reschedule with customer ; ordrng 1 CJT30000002 (CONTROL MODULE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION ) and 1 TCA38151706 (COMPRESSOR )"
Near Temple, TX 76502
Jonathan M
Job Details:
06/23/2020
WASHER MAYTAG MVW6230HW0
"Arrived on site for washer that is intermittently tripping the breaker. Inspected unit and work area. Customer advised that 50% of the time the unit does not trip the breaker but the other 50% it will trip the breaker halfway through the cycle. Placed unit and service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed without tripping the breaker. Placed unit in a high speed spin test for over a minute and unit ran as designed. I called Techline and spoke to Austin Sr# 7728133632. He advised that if the issue was inconsistent and we were able to run everything through diagnostics, there is not a short in the system because it would do it every single time. He advised the issue is something electrical going to the unit whether it was on a GFI or AFI breaker or the customer has a weak breaker. He advised me to have the customer have an electrician out to fix their electrical and make no repairs. Call complete."
Near , TX 78676
Brandon
Job Details:
06/23/2020
RANGE UNKNOWN RGV2-486GDN
"Arrived on site for customer complaint of griddle not working, I installed valve ordered by previous tech, griddle still did not work. Called techline, found out this model is a natural gas model according to Fisher and Paykel. Ordering orifice for griddle to convert to LP. Customer also complained about cooktop burners being high even on low, returning tech needs to check regulator plungers. ; ordrng 1 210692 (ORIFICE) and 1 CNOTE (OFFICE TO RESCHEDULE )"