Near Temple, TX 76502
Jerry C.
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 KRMF706ESS01 Arrived to inspect no lights. The issue reported by the customer was actually no indicators on the pantry control. I found the wires for the control damaged and four out of five were completely severed. I soldered and heat shrink-sealed the wires and tested operation. Full functionalityreturned to the unit. No leak observed during service.
Near Round Rock, TX 78681
Thomas L.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site or noisy operation. Found that the bottom cardboard cover was vibrating against the left side of the compressor mounting rail. And it’s between Rio and cover. All water connections were dry.
Near Elgin, TX 78621
Thomas L.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Arrived on site for no ice conditions. Customer also informed me that unit is leaking very bad onto the floor in front of the fridge. The icemaker has a stall motor. The water leak is coming from in the fresh food section at the filter head and water reservoir. ; ordrng 1 W10753488 (reservoir) and 1 WPW10444033 (tube-water)
Near Austin, TX 78753
Wesley
Job Details: 11/09/2018
DRYER GE GTD33EASKWW Arrived on site and found unit door switch stuck open. Repaired alignment. Unit now operates as designed. Advised customer on repair.
Near Austin, TX 78702
Scott
Job Details: 11/09/2018
WASHER WHIRLPOOL WFW3090GW Arrived on site for door lock light being on . Found door latch not latching properly . Replaced lock and ran diagnostics test . All checked good . No water leaks detected at time of service . Job complete .
Near Austin, TX 78701
Scott
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KBLS20ETSS01 "Arrived on site for no ice . Found heater wasn’t working in ice maker . Harvested IM all checks good , no water leaks at time of service . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 11/09/2018
REFRIGERATOR MAYTAG MFI2570FEZ04 "arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I pulled the ice bin to find some ice inside of it. I pulled the ice maker and removed the ice maker motor cover to test ad pushed back into place. Using my jumper, I placed the jumper in points T and H and the motor began to harvest. At the end of harvest water began to dispense into the reservoir and I found that water was running out of the reservoir and into the ice bin. I removed the ice maker to find that the reservoir was filled with ice. I removed the ice and placed the ice maker back and tested again. This time, the motor sparked and stopped halfway through harvesting. I removed the ice maker and replaced it with a new one. I unplugged the unit and plugged it back in and as soon as I plugged it in, water dispensed and filled the ice maker and it began to harvest. I tested the ice dispenser and it operated as designed. No water leaks observed during serv
Near Leander, TX 78641
Lou
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice bin door. I checked to make sure the gasket was sealing properly and not crimping causing a gap and it sealed correctly. No water leaks observed during service, job completed."
Near Austin, TX 78702
Luis
Job Details: 11/09/2018
REFRIGERATOR GE GSE25GSHECSS "Arrived on site for no cool. Powered unit on compressor not powering on. Installed new starter powered unit on starter fried,removed starter. Ohmed compressor diagnosed fail compressor ohm reading 143 from run to start. Ordering compressor kit. Job will need 2HRS for repairs; ordrng 1 CNOTE (2HRS) and 1 WR87X10224 (COMPRESSOR KIT )"
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDF510PAYS6 "arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub so I pressed the Cancel button to drain the water. The units drain pump came on ad began to drain the water but it was very slow. Once the unit was done draining, I placed it in diagnostics and tested and found error codes F3E3, F8E1, and F6E4. I cleared the codes and continued with testing. The unit operated as designed with no error codes at the end of testing. The unit continued to take longer than normal to drain. I found that the drain hose at the disposal under the sink was connected to an osmosis system. I advised the customer of the issue and advised that whirlpool does not approve of this type of connection ad would need to be corrected by a licensed plumber. I advised the customer that due to the osmosis system, it could cause water to back up into the dishwasher and leak out onto the floor. I removed and replaced the drain pum
Near Pflugerville, TX 78660
Wesley
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found motor dead. Replaced sump and motor assembly. Tested unit. All checks good. No leaks at time of service,"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDF320PADB3 Arrived on site and found unit motor dead. Replaced sump and motor. Now unit is operating as designed. All checks good. No leaks.
Near Austin, TX 78737
Brandon
Job Details: 11/09/2018
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for customer complaint of error code f6e8, I removed unit and replaced Appliance Manager Board, still got the f6e8 error code, ordering UIB. Parts are cover under warranty ; ordrng 1 W10420954 (panl-cntrl)"
Near Manor, TX 78653
Thomas L.
Job Details: 11/09/2018
WASHER AMANA NTW4516FW3 Arrived on on site for water leaking. Found cold water valve leaking. Replaced water valve and tested. All water connections are now dry.
Near Manor, TX 78653
Thomas L.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRT318FZDB00 Arrived on site for a no cool condition. Inspected unit and found it was totally dead. Inspected outlet and found no power. Reset breaker for the refrigerator. Unit that works properly. There is no water hooked up to this unit.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2018
DISHWASHER JENN-AIR JDTSS244GS0 "Arrived on site for customer complaint of top rack hanging down, found left side track was broken, I replaced track, unit tested good."
Near Austin, TX 78735
Leonardo
Job Details: 11/09/2018
COOKTOP GE JGP389WEV1WW Arrived on site to replaced valve. Before removing valve found back valve now damage and also found ignitor just clicking. Replaced valve test unit for leaks no leaks present at this time. Will need 2 hours office to reschedule. ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 CNOTES (C NOTES ) and 1 WB21X5322 (VALVE ) and 1 WB24X5345 (SWITCH) and 1 WB24X5346 (SWITCH)
Near Elgin, TX 78621
Thomas L.
Job Details: 11/09/2018
RANGE WHIRLPOOL ACR2303MFW3 Arrived on site for oven not heating properly. Tested unit and found it would get warm but not hot. Tested power to unit and it is not correct. Customer needs to get to 120 V to the unit when she does not have.
Near Austin, TX 78741
Kevin
Job Details: 11/09/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site and found cut off has failed, after replacing all function has returned to dryer. Recommended that apartment maintenance clear dryer vent to exterior of building. No lint found in cabinet at time of service. Job complete."
Near Austin, TX 78744
Kevin
Job Details: 11/09/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and found washer is blinking on spin, down motor connection is loose after resetting set washer into diagnostic cycle and it will now agitated and spin properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78744
Leonardo
Job Details: 11/09/2018
RANGE KITCHENAID KSEB900ESS3 Arrived on site to replace outer glass due to damage. Replaced glass test unit and nunit test good no damage found on new outer glass job complete
Near Cedar Park, TX 78613
James
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXB01 Arrived on site and tested operation. Found no ice production and very little water in ice maker. Tested receiver and emitter boards and found to have failed. Inspected control and found to have shorted at the P4 connection. Installed new receiver and emitter boards and installed new control. Tested for proper operation and found unit working properly. I will leave this ticket so that I can contact the customer on Saturday to check status of ice production. ; schdld next appmnt for 11/10 SAT !
Near Austin, TX 78702
Luis
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 "Arrived on site for ice build up in freezer. At time of visit no ice formed in freezer per customer they cleaned frost from freezer and shut off icemaker. Powered on icemaker no leaks from icemaker,removed drawers found gears not aligned correctly with bracket,realigned gears installed door checked door seal good."
Near Austin, TX 78702
Luis
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived on site. Checked door seals on all 3 doors found gaskets sealing correctly to cabinet. Found fresh food freezing items. Diagnosed air leaking around damper housing. Added sealer around damper to prevent cold air from entering while damper door is closed
Near Austin, TX 78704
Luis
Job Details: 11/09/2018
ICE MACHINE KITCHENAID KUIA15NRHS11 "Arrived on site for no ice. Per customer unit will run make a couple batches of ice then loud noise and no ice. Ran diagnostics all test passed,diagnosed line freezing by evaporator plate. Adjusted tube by Evap plate gave more slack to line to prevent water line from freezing."
Near Austin, TX 78737
Brandon
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of freezer section ice maker not producing ice, found faulty ice maker, I replaced ice maker, unit tested good."
Near Austin, TX 78745
Luis
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for no water dispensing. Unit making ice tested dispenser no water ran test on vAlve diagnosed failed 3 way water valve. Installed new valve tested water dispenser unit working as designed
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/09/2018
RANGE WHIRLPOOL WFE515S0EB0 Arrived on site for electronic noises. Found far right burner switch burnt. Replaced all other switches. Ordering harness before installing new switch and element ; ordrng 1 W10844298 (WIRE HARN) and 1 W10844298 (WIRE HARN)
Near Austin, TX 78748
Brandon
Job Details: 11/09/2018
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for customer complaint of ice machine not working, found gravity drain not draining properly due to install issue. I informed customer of drain and leak. Put unit into diagnostic mode, unit tested good."
Near Austin, TX 78748
Luis
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for damaged doors. Removed both doors,installed new fresh food and freezer door,remolded door seals. Checked door seals on both doors,gaskets sealing correctly installed nameplate."
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/09/2018
MICROWAVE GE JVM1740DP1WW "Arrive do. Site for unit not spinning or heating, found door switches failed. R&R switches and tested good. Ordering coupler due to incorrect part from prescreen; ordrng 1 WB06X1085 (COUPLER)"
Near Lakeway, TX 78734
Cliff
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL EC3JHAXRL01 Arrived on site to diagnose a refrigerator with possible leak. Found no failures see unit at this time and homeowner hearing defrost drain water entering D Frost pan. No repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Austin, TX 78733
Leonardo
Job Details: 11/09/2018
VENTHOOD JENN-AIR JXD7036YS5 Arrived on site to test unit for unit not going up and when it goes down it bounces. Moved unit and found unit not leveled correctly. When unit got move the unit goes up and down correctly. Installers are here to level unit job complete unit working correctly when leveled correctly.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for ice developing in door. Performed diagnostics mode and inspected door. Found panel separating from door (see SD-QuickPic) and causing door not to seal properly. Will need to replace door. Please allow 6 to 8 weeks for door to arrived. Office will schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH RETURN ) and 1 W10855081/STAINLESS (FC DOOR STAINLESS )
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but nothing spraying. Test motor and motor gettin power but not starting. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing and draining correctly at this time job complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to install previous diagnosed part. Found wrong door panel on hand. Will need to order correct door panel. Schedule return for Wednesday the 14th.; ordrng 1 WPW10274902/STAINLESS (DOOR PANEL)
Near Hutto, TX 78634
Tyler B.
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for door error, R&R switched nterlocks and tested good"
Near Cedar Park, TX 78613
James
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived on site and tested operation. Found floor with water standing on it and took photo. Found drain pan full of water and customer stated that when they get water from door the unit will leak water. Inspected all water connections and found the connection at the bottom of the door was not seated completely allowing water to leak out and fill he drain pan causing water leak when it would over fill. Corrected quick connection and vacuumed water from drain pan. I also dried he water from under the unit. Tested for proper operation and found unit working properly and all water connections dry after repair. Job complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave not power on. Performed diagnostics and gained access to fuses. Tested fuse and found open. Found transformer wire had grounded out to frame and caused wires to burn(see SD-QuickPic). Found connectors on magnetron had melted and capacitor not holding charge. Will need to replace complete high voltage side with 20 amp fuse. Will return with control on hand if needed after replacing HV side. Schedule return for the 14th. ; ordrng 1 W10836753 (TRANS)
Near Leander, TX 78641
James
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site and tested operation. Found heater has visible failure. Installed new element and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Check for washing issues. Found motor locked up not allowing washing. Replaced sump and motor assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Check for washing issues. Found motor locked up not allowing washing. Replaced sump and motor assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Check for washing issues. Found motor locked up not allowing washing. Replaced sump and motor assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/09/2018
DRYER MAYTAG MED3500FW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found broken blower wheel and bent shaft, on motor. Bracket had been loosened, as well. Installed pads. Removed and replaced blower wheel and motor. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Hutto, TX 78634
Tyler B.
Job Details: 11/09/2018
DRYER MAYTAG SDE515DAYW Arrived on site for noisy unit. R&R rollers ring clip and idle pulley and tested good.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived on site for door squeak. R&R cam and thimble and added white lithium and tested good.
Near Austin, TX 78705
Scott
Job Details: 11/09/2018
DRYER WHIRLPOOL WED7590FW1 "Arrived on site , replaced motor . Unit is still not powering up. Ordering UI and control board ,and hermostats and fuse pleas call to set up return visit ; ordrng 1 280148 (cutoff-tml) and 1 W10875486 (cntrl-elec) and 1 W10909685 (THERM FUSE ) and 1 W10919209 (UI CONTROL )"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR MAYTAG MFI2569VEM2 Arrived on site for no power unit. R&R front and rear control. Programmed and tested good. No leaks on site
Near Leander, TX 78641
James
Job Details: 11/09/2018
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. Customer stated she mostly hears the noise about 10 minutes after cooking and the burner is off. The sound is described as a burst of air and only happens when cooking on the center burner. I was unable to duplicate the complaint but found the burner head not sitting properly on the burner base which over a longer cooking time could cause a potential issue. Unit will need new burner base and burner head to repair ; ordrng 1 W10611435 (holder-orf) and 1 W10811599 (burnr-head)
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for no ice. Found incorrect IM installed. R&R ice maker. Found valve leaking behind unit. R&R valve and tests good. No leaks on site
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for door replacement due to water not dispensing. R&R door. And did NOT fix water despise issue. R&R control and no fix. Went back through WL and LS work and couldn't find an issue. Need CNOTE office contact and and office reschedule. ASAP also ordering inner door control due not being supllied with one, as the are damaged upon removal. Please please on urgent list or send prior tech who made first repair as customer stated this issue happened immediately after first tech did initial repair ; ordrng 1 W11039890 (CONT ELEC )"
Near Manchaca, TX 78652
Leonardo
Job Details: 11/09/2018
OVEN WHIRLPOOL WFG505M0BB Arrived on site to test unit for unit to hot. Test unit and found unit over heat by 55 degrees. Replaced sensor test unit and unit at 354 when set at 350. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/09/2018
DRYER WHIRLPOOL MEDB755DW2 "Arrived on site for dryer making abnormal noises. Tested unit and sounded normal. Gained access to pulley all bearings. Inspected guide wheels and pulley. Inspected felt on front bearing. Found coins and hair clip inside of unit. Possible coins or hair clip could have stuck in front or rear bearings and caused noise. Assembled unit and tested, unit was not making any abnormal noises.
Near Austin, TX 78730
Paul
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for the refrigerator that has frost and condensation issue in the RC. I found the could completely iced over and pushing the deli drawer out. The unit is still making ice and went thru a harvest while I was there. Mr stated the unit had been making a loud rattling sound in the FC also but it had stopped. I found the FC coil with a lot of ice on it also. I tested the sealed system components and all check good. I ran a forced defrost and found the heater working as designed. The FC door gasket looks good. I suspect the door had stayed partially open or the drain tube has a gap. Need to defrost the RC coil, replace the RC evaporator motor harness, relocate the evaporator thermistor, and seal the drain tube if needed. I’m not asking the customer to defrost the unit because of the wood flooring in the home. I quoted the customer HARNS-WIRE $67.40 + RF170/MT400 LABOR $239.99 = $307.39 + tax. Ordering fan harness. RS for Wed 11/14.; ordrng
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/09/2018
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to inspect damage from placing foil on bottom of oven. Inspected liner and found that it is bowing up. Failure is cosmetic only and unit will operate correctly. Would not recommend to use self cleaning cycle due to possible bow towards bake element. Spoke with customer on operations. All tested good. (PR100)
Near Troy, TX 76579
Arthur B.
Job Details: 11/09/2018
DRYER MAYTAG MED5500FW1 "Arrived onsite for customer complaint of dryer getting “CHECK VENT” error. Call Techline Dave SR#7723390248 and advised that with her venting setup, to have venting cleaned. The CHECK VENT error is advising customer that unit is not working at its full potential. Customer advised that she will have house venting clean and cleared out. No other issues found."
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site for Noisey operation and no heat conditions. Tested unit and heard the noisey operation. Found that the unit was pulling 6 Amps generating 600 Watts. The unit has a failed diode, Noisey magnetron, and a possible weak capacitor.; ordrng 1 WPW10575765 (diode)"
Near Killeen, TX 76542
Al
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "11/7/18 204157- SKINNER arrived to inspect freezer not working. I opened the fc and saw a huge ice mass on the upper portion of the evaporator fan motor and housing. The fan came on sever times, but for only 5 seconds at a time. I checked voltage to the fan and got a reading of. 14.2 from red to white and 7vdc from blue to white while running. I R/R the evaporator motor and put the unit in diagnostic test mode. The new motor worked as designed. I also sealed the cabinet at the fc and rc due to the gaps in the cabinets. All water connections were dry at the time of service. JOB COMPLETE"
Near Austin, TX 78704
Scott
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for door not getting a good seal . Found some stuff had fallen behind the bottom basket in freezer , items were not allowing basket for be fully pushed in casing the door not to close properly . Removed items and door now closes fully with good seal . No water leaks detected at time of service . Collected 108.24 w/ tax cc Job complete ."
Near Austin, TX 78703
Scott
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for evap developing frost on left side of evap. Found fridge settings bellow recomended settings . Bumped temps back up and steamed evap . Condensation is no longer building up underneath the icemaker in the backyard. Again checked for any air gap’s in seal all checks good. Told customer to keep an eye out and if frost builds up again to call us . No water leaks detected at time of service . Job complete .
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/09/2018
DISHWASHER JENN-AIR JDTSS244GS0 "Arrived on site for dishwasher not completely draining. Inspected unit and found water droplets. Performed diagnostics mode, no error codes. Tested heater at end of diagnostics cycle. All tested good. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Georgetown, TX 78633
James
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL MSB27C2XAM00 Arrived on site and tested operation. Found ice maker would not cycle but voltage is correct. Installed new ice maker and found ice maker will not fill with water. Checked valves and found water dispenser line is cracked at the dual valve but no voltage getting to valves from ice maker. Found voltage gets to control but is not allowing valves to open. Unit will need new control and the 5/16” water line that runs from the valve to the connection at the bottom of the door to repair. Office to schedule after parts research of needed part; ordrng 1 CNOTE (WATER LINE) and 1 W11088499 (CONTROL )
Near Georgetown, TX 78633
James
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KSF26C6XYY00 Arrived on site and tested operation. Found no water dispensing and ice maker fill tube frozen. Found cause to be the reservoir had frozen due to bad gasket around air duct. Unit will need new gasket seal to help. Instructed customer that the gasket will help but may not prevent the reservoir from freezing if no water dispenser for a few days or a week All water connections dry at time of service. Collected diagnosis which applies to quoted labor. ; ordrng 1 W10684392 (gasket)
Near Austin, TX 78747
Kevin
Job Details: 11/09/2018
DRYER WHIRLPOOL WED8500DC "Arrived on site and found air codes for restricted airflow, confirmed that airflow exiting dryer is correct. The last time the exhaust vent to the exterior was cleaned is unknown and recommended that customer have it cleared by a service to in sure that dryer can vent properly. No further repair is required at this time. Dryer is new no limit found in cabinet, job complete."
Near Kyle, TX 78640
Leonardo
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to replace board. Replaced board test unit and bottom light working correctly. Unit turning on and off job complete
Near Belton, TX 76513
Al
Job Details: 11/09/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect ( giving and error code of L2 WILL NOT GO IN TO ANY CYCLE) tested voltage from the power cord) I replaced the control board due to the unit not responding. I also checked the thermo fuse with a multimeter and got OL (open load) so I used a thermo fuse from previous job # 204220- BENNETT a call from earlier in the Dayan Donna’ direction. After all of the previous checks, I discovered the belt was broken. Office to order the BRACKET (W10837240) and REPAIR KIT (439267). No lint observed at the time of service. Office to reschedule.; ordrng 1 4392067 (REPAIR KIT) and 1 W10837240 (BRACKET)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/09/2018
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for washer making a squealing noise when in spin mode. Performed diagnostics mode and checked error history. Found error F0-E3 overload and error F2-E1 stuck key. Performed encoder test on UI, all passed. Performed manual diagnostics mode and ran on high spin speed. No noise occurred , did found unit was removed from leveled. Installed gearcase and found leaking oil. Removed failed gearcase and installed new. Tested unit though manual test mode. All tested good, no water leaks present. Spoke with customer on user care guide."
Near Austin, TX 78730
Paul
Job Details: 11/09/2018
WASHER MAYTAG MHW5500FW0 Arrived onsite for the washer not working at all now. I found the UI shorting out when the selector knob is turned and shutting the machine off just like was found on the first visit. I replaced the UI and ran the diagnostics cycle. There were no starred fault codes and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Waco, TX 76712
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for customer complaint of SxS refrigerator not dispensing water in front. Removed water connector and blew into line to dispenser. Found new obstruction. Tested water. Found filter housing clogged and sputtering. Ordering new filter housing and water water valve. Customer will have new filter prior to arrival. R/S for Thursday 11/15. All water connections were dry at time of service.; ordrng 1 WR17X20862 (mwf manifold & tubes) and 1 WR57X10032 (valve,water)"
Near Austin, TX 78730
Paul
Job Details: 11/09/2018
OVEN WHIRLPOOL RBS305PDB12 Arrived onsite for the oven that stopped working after a self clean cycle was run. I found the fan working as designed. I found the TCO open on the back of the oven. I replaced the TCO and tested the oven. The unit is working as designed. Call complete.
Near Austin, TX 78732
Paul
Job Details: 11/09/2018
DISHWASHER GE PDW7880J10SS "Arrived onsite for the dishwasher with the racks falling off and holes in the silverware holder. I explained to ms that racks are not covered under the warranty. The racks are actually ok, it’s the machine is not level and leaning forward causing the movable times to come unsnapped when the bottom rack is pushed in fast. The silverware holder has holes in the bottom where plastic pieces have broken off. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78732
Paul
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the IR controls and the icemaker. I tested the unit and it went thru a harvest and filled the mold with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Jarrell, TX 76537
Jerry C.
Job Details: 11/09/2018
WASHER WHIRLPOOL WFW75HEFW0 WFW75HEFW0 Arrived to instal part. I removed and replaced the tub assembly and tested. The unit appeared to work as designed through service test mode and no leaks were observed during service. Safety strap added to drain.
Near Georgetown, TX 78633
James
Job Details: 11/09/2018
DRYER MAYTAG MGD9700SQ0 Arrived on site and installed new coils. Tested unit for proper operation and found unit working properly. Job complete
Near Killeen, TX 76549
Al
Job Details: 11/09/2018
REFRIGERATOR GE GSS25JFMDCC "Arrived to inspect (TOP PART IN FRIDGE SECTION IS NOT COOLING- BLOWING VERY LITTLE COOL AIR- FRZR IS OK) discovered the heater did not pass the ohm test. After inspecting the heater, I noticed the ends of the heater were blackened at both ends and there was NO continuity on the ohmmeter after testing the heater. I R/R the heater and the refrigerator. The unit was defrosting at the conclusion of the service call. No leaks observed, all water lines were dry."
Near Killeen, TX 76549
Al
Job Details: 11/09/2018
DRYER MAYTAG MEDX655DW1 Arrived to inspect ( maytag dryer...the start button isnt working). I verified the issue. I removed and replaced the PTS switch. I test the unit and it tested as designed. All lint remover from around unit. JOB COMPLETE. Model # for dryer is: MEDX655DW1
Near Harker Heights, TX 76548
Al
Job Details: 11/09/2018
DRYER WHIRLPOOL MEDX655DW1 Arrived to inspect dryer not heating. I verified the complaint and tested the unit with the multimeter. Ohms AUDIO test showed the thermal cutoff did not respond and needed to be replaced. I removed and replaced it. Tested the unit and unit tested as designed. Unit was free of any additional obstructions. No lint observed at the time of service. JOB COMPLETE.
Near Temple, TX 76501
Arthur B.
Job Details: 11/09/2018
OVEN GE JKP55SP4SS "Arrived onsite for customer complaint of wall oven locking when in use. When arrived, unit was preheated. Observed unit locking. Powered down unit by flipping breaker. Flipped breaker back on. Attempted to restart unit and when bake is selected,self clean would appear. Found issues is within control board and touch panel. Ordering new control and button board. OF to R/S once authorization is given.; ordrng 1 CNOTE (NEED AUTHO ) and 1 WB27T11164 (control ovn (erc3dd)) and 1 WB27T11176 (button board hsg asm)"
Near , TX 76705
Arthur B.
Job Details: 11/09/2018
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for customer complaint of dishwasher not getting sides clean. Tested unit and found spray arms not moving. Removed and replaced sump n motor assembly. Also found fins missing on drain pump. Replaced drain pump. Reassembled and tested. Unit now washes as intended. No other issues found. All water connections were dry at time of service.
Near Waco, TX 76705
Arthur B.
Job Details: 11/09/2018
WASHER MAYTAG MVWB765FW1 "Arrived onsite for customer complaint of top washer making knocking noise when agitating. Tested unit and confirmed the noise. Inspected rotor and found bolt had came loose. Applied blue loctite to bolt and secured. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Waco, TX 76712
Arthur B.
Job Details: 11/09/2018
DRYER MAYTAG MEDC215EW1 "Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and found element coil had broke off element. Removed and replaced element. Reassembled. Tested unit. Unit now heats as intended. Checked house venting and also found venting clogged at the roof. Advised customer to have house venting cleaned as well,for maximum drying performance. Dryer vent and lint trap was clean of lint at time of service."
Near Georgetown, TX 78633
Steve C.
Job Details: 11/09/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for the unit is not working properly. Customer advised the unit will not dissolve the soap. Tested the unit and found water will fill up but the washer motor will not turn on. There is power to the motor and found it to be defective. Unit will need a new sump and motor.; ordrng 1 W11085683 (pump&motor)
Near Lakeway, TX 78734
Cliff
Job Details: 11/09/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to diagnose a dishwasher with a damaged panel. Tested unit and found control panel was scratched by installation screws during install. Replaced panel and verified no further damage would occur. Unit tested good and no leaks were found at time of service.
Near Waco, TX 76712
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived onsite for customer complaint of SxS refrigerator not making ice. Removed toe plate and inspected wiring on door. Found icemaker wire is broken. Advised customer that a new door assembly will correct the issue of no ice. Took photo of broken wire. Customer will call Whirlpool to see if possible they will cover door assembly. All water connections were dry at time of service.
Near Austin, TX 78717
Steve C.
Job Details: 11/09/2018
OVEN WHIRLPOOL WEG745H0FS1 Arrived on site for the unit door handle has a scratch. Found the door handle has a scratch in the middle. Replace the door handle and tested the unit. Unit works properly and no gas leak present.
Near Austin, TX 78717
Steve C.
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for the unit door is not closing properly. Tested the unit and found the door switch is not latching properly. Removed the unit to gain access to the door switch. Un jammed the door switch and tested the unit. Unit works properly and job complete.
Near Austin, TX 78717
Steve C.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS537SIAB00 Arrived on site for the unit will not dispense water and making a loud noise. Tested the unit and when dispensing water it makes a knocking noise on the water filter and no water comes out. Found the water filter is defective. Advise customer to replace the water filter. Customer only paid the service fee. All water connections were dry at the time of service.
Near Austin, TX 78734
Cliff
Job Details: 11/09/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to diagnose a refrigerator with a no ice condition. Tested unit and found icemaker was turned off by BELL arm assembly. Turned ice maker on and tested yet. Townhall is functioning properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DISHWASHER GE GLD4560V00SS "arrived on site to inspect dishwasher not draining. Upon further inspection, I opened the door to the unit and found no water in the bottom of the tub. Customer advised that there was stagnant water on the right side of the tub. I placed the unit in diagnostics and tested the water valve, main pump (motor), auxiliary pump (drain pump) and the heater and the unit operated as designed. I removed the screen from the drain ad using my mirror I looked down inside the drain and found some debris that was blocking the drain hole. Using my wet vac, I removed the debris and tested the unit again. After the unit filled with water I opened the door to check the water level. I closed the door and tested the main pump and auxiliary pumps again. The unit operated as designed. I noticed a large amount of suds in the water while testing. I recommend that the customer use a small amount of liquid detergent and use rinse aid as well. Also, I recommended that the customer cle
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/09/2018
OVEN GE JTP18BOD1BB Arrived on sight for unit displaying probe failure code. When I arrived the units working properly. Shortly after the word probe started flashing and I could not use the oven. Approximately 24 hours ago the microwave above the oven caught fire. The fire department came out and extinguished the fire with a pressurized tank of water. It appears that there may still be some moisture on the control board. The customer will let the unit sit over the weekend to try to dry the control out and then let me know what happens. This model number does not come up on the Marcones IPL.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
COOKTOP GE PGP953SET1SS "arrived on site to install previously diagnosed and ordered part. I removed and replace the range switch harness due to the child lock switch being locked up and the unit making a loud buzzing noise. I tested the unit and the unit operated as designed. No gas leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2018
DRYER MAYTAG MEDC215EW1 "arrived on site to inspect dryer timer not working. Upon further inspection, the customer advised that the timer was not advancing and the dryer would never turn off. I turned the unit on timed dry for 10 mins and after approximately 10 mins, the timer never moved from the 10 spot. I unplugged the unit and checked the timer motor for ohms and found it to be open. I removed and replaced the timer and tested again by placing the timer on 10 mins and after approximately 10 mins the unit turned off. No lint observed during service, job completed."
Near Austin, TX 78729
Lou
Job Details: 11/09/2018
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer making squeaking noises. Upon further inspection, I turned the unit on and immediately I could hear the squeaking noise the customer reported. I lifted the top of the unit and turned the unit on and could hear the noise coming from the back left roller area. I removed the belt/drum and found that both rollers had dirt and grime built up on their axles. I removed both rollers and cleaned the axles, removed the tension pulley as it had debris built up on it as well and moved the belt as it was beginning to fray. I replaced the parts with a dryer kit and re-installed the drum and tested and the noise was gone. I advised the customer of my findings. No lint observed during service, job completed."
Near Belton, TX 76513
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL ART318FFDS03 Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Removed evaporator cover and found evaporator fan motor not moving. Removed and replaced evaporator fan motor. Reassembled. Found good air flow coming from air channel. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Brandon
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for customer complaint of unit not dispensing ice. Found unit was working when I was on site. I did find discoloring of stainless doors.
Near Belton, TX 76513
Arthur B.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for customer complaint of RC section of 4 door french door refrigerator not cooling properly. Attempted to enter diagnostics and found UI would not allow entry. Removed and replaced control and UI as kit. Reassembled. Tested unit. Found unit came on and began cooling immediately. Good air flow from RC evaporator. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Paul
Job Details: 11/09/2018
DISHWASHER KITCHENAID KUDS30FXSS3 Arrived onsite for the dishwasher to replace the previous diagnosed defective parts. I installed the new adjusted kit and the upper rack is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
Steve C.
Job Details: 11/09/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Arrived on site for the unit is not dispensing water or making ice. Tested the unit and found the valve will not energize when dispensing water. Removed the back panel and found the valve connection harness was not connected. Secured the connection and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Sunset Valley, TX 78745
Kevin
Job Details: 11/09/2018
MICROWAVE WHIRLPOOL KMCS3022GSS0 Arrived on site and found microwave door does not open every time button is pressed. Microwave is a replacement only product no parts are available. Recommended that it be turned in to kitchenaid for replacement. Job complete
Near , TX 78610
Leonardo
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to test unit for u it stopping in mid time. Test unit and found unit giving f4e1 error cavity sensor temp. Called techline and they advised to replace am board for microwave and user interface. Ordering new user interface w11297728. File#7723369382 office to reschedule and inspect part for damage. ; ordrng 1 CNOTE (C NOTE ) and 1 w11297728 (USER INTERFACE )