Near Killeen, TX 76541
Arthur B.
Job Details: 11/10/2018
WASHER WHIRLPOOL CAE2745FQ0 Arrived onsite for customer complaint of balance ring sitting on bottom of inner tub. Removed top and found inner basket welds had separated causing basket to wobble all over tub. Unit will need new inner basket and return with balance ring and tub ring. OF to R/S. Property manager to mark unit OUT OF ORDER at this time. All water connections were dry at time of service.; ordrng 1 W10738339 (basket inner)
Near Kyle, TX 78640
Leonardo
Job Details: 11/10/2018
COOKTOP GE JGB630DEF2BB Arrived on site to test unit for LR burne rnot igniting. Test unit and found broken ignitor. Replaced ignitor test unit and unit test good. No leaks present LR burner igniting right away. Job complete
Near Driftwood, TX 78619
Leonardo
Job Details: 11/10/2018
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site to test unit for unit over cooking. Test unit and found sensor at room temperature to be 90 degrees. Replaced sensor test sensor at room temp and sensor at 69 degrees. Test unit by heating to 350 and unit test good.
Near Cedar Park, TX 78613
Lou
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE204DSS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes 7/1, 6/6, 6/4. I clear3d the codes and continued with testing. At the end of diagnostics, using a cup of water, I poured the water onto the element and nothing happened.
Near Florence, TX 76527
Steve C.
Job Details: 11/10/2018
WASHER GE GTW460ASJ9WW "Arrived on site for the unit is not working properly. Called GE tech line and found there is a lid lock error. Did several tests at the control and advise to replace the control, motor, lid latch and valve. Office will need to reschedule the customer. Also advise the customer to get a new water hoses due to the cold water hose is leaking and currently turned off the water to the unit.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH49X25376 (1/3 hp motor and nut)"
Near Copperas Cove, TX 76522
Steve C.
Job Details: 11/10/2018
DISHWASHER KITCHENAID KUDS30IXSS7 "Arrived on site for the unit is not washing properly. Tested the unit and the sump and motor is weak. Also found the wheels for the upper rack are broken. Unit needs a new adjuster kit, and sump motor. Customer wants a pm appointment. ; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W10712394 (adjuster)"
Near Driftwood, TX 78619
Leonardo
Job Details: 11/10/2018
OVEN WHIRLPOOL KOCE500ESS07 Arrived on site to replaced ui. Replaced ui and display working correctly. Test unit and unit working as designed unit getting to 350. Job complete no damaged found on new ui.
Near Austin, TX 78702
Scott
Job Details: 11/10/2018
DRYER WHIRLPOOL WED75HEFW0 Arrived on site for noisy dryer . Found back brackets needed tightening . Dryer is sounding quieter now . No lint build up at time of service . Job complete
Near Austin, TX 78728
Cliff
Job Details: 11/10/2018
REFRIGERATOR MAYTAG MFF2558FEZ02 Arrived on site to diagnose the refrigerator that is making abnormal noise when running. Tested unit and found a back panel of the freezer Vibrating due to fan motor movement. Installed mastic on cover to prevent vibration against fan motor housing. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Robert
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job for complaints of third rack falling. Found the track broken at rollers. ; ordrng 1 W10913628 (track) and 1 W10914507 (track)
Near Austin, TX 78726
Paul
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for the refrigerator with the bypass cap stuck in the filter housing. I found the bypass cap very hard to turn but was able to remove it and I installed the customers filter. There were no water leaks present at the time of service. Call complete.
Near Bertram, TX 78605
Jerry C.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "WRT138FZDB00 Arrived to inspect no cool in rc. I found the evaporator fan had failed and I removed and replaced it. I found and sealed larg gapped areas within the fc and rc door openings. Operational test good, no water connections to unit."
Near Taylor, TX 76574
Tyler B.
Job Details: 11/10/2018
DRYER MAYTAG MEDX6STBW0 Arrived on site for no power found fuse blown. R&R fuse and tested good fuse
Near , TX 78633
Steve C.
Job Details: 11/10/2018
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived on site for the unit flames are orange. Tested the unit and found the tips of the flame is orange. Called Whirlpool sr#7723400826 JK and advise due to construction there’s dust or moisture in the gas line. Advise customer to call gas company. Unit ignites and heats properly. No gas leak present.
Near Belton, TX 76513
Al
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived to inspect water no filling and draining. Verified complaint and ran the washer through diagnostic test mode. During the test, it was found the cold water side was not filling as pure as the hot water lines. I R/R the valve (W11210459) and tested the unit. The unit operated as designed. All water lines were dry at the time of service. JOB COMPLETE."
Near New Braunfels, TX 78130
Robert
Job Details: 11/10/2018
DRYER MAYTAG MEDB835DW4 "Arrived on job to replace overlay. After replacement of overlay. Test dryer, operation normal."
Near Austin, TX 78730
Cliff
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KSSC48FJS00 Arrived on site to diagnose a refrigerator with a torn door gasket. Found door gasket tearing due to normal wear and tear causing air leak in unit. Replaced RC door gasket and advised homeowner on non cosmetic non-coverage on shelves. No further functional failuresfailures were found at this time and no water leaks were found at time of service.
Near Austin, TX 78704
Wesley
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and found bin frozen in place and icemaker overproducing. Replaced icemaker and removed bin. Bin is damaged due to ice build up. Shipping bin d2c. ; ordrng 1 D2C and 1 W10911314 (ice-contnr)
Near Copperas Cove, TX 76522
Steve C.
Job Details: 11/10/2018
DRYER WHIRLPOOL WED6600VW0 Arrived on site for the unit is not heating. Tested the unit and found the heating element does not have continuity. Replace the element and test the unit. Unit heats up properly and advise customer to clean air vents every six months.
Near Killeen, TX 76549
Steve C.
Job Details: 11/10/2018
DRYER WHIRLPOOL LE8860XWQ0 Arrived on site for the unit is not heating. Tested the unit and found no heat is present and has proper voltage. Found the cut off fuse has no continuity and is defective. Replace the cut off fuse and tested the unit. Unit is working properly and advise customer to clean air vents every six months.
Near New Braunfels, TX 78132
Robert
Job Details: 11/10/2018
DRYER GE DCVH680EJ1WW Arrived on job to replace top bearing and slides. After replacement of parts test heat and air flow. Operation and noise level normal.
Near Austin, TX 78701
Wesley
Job Details: 11/10/2018
COMPACTOR GE UCG1680LSS Arrived on site and found unit compactor drawer stuck an unscheduled out from closed. Cannot be budged. Compactor unit wedged into cabinet. Unable to safely access due to unable to uninstall unit. Advised customer that unit must be uninstalled for service to take place. ; saved tckt
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
REFRIGERATOR KENMORE 253.4450961 Arrived on job to replace fuse gasket. After replacement of gasket test for good seal . No leaks detected
Near Austin, TX 78702
Luis
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived on site for cooling issue. Per customer unit defrosted in freezer. At time of visit unit cooling correctly food frozen. Ran diagnostics on sensors all passed ran fan test both passed checked bimetal passed. Through diagnostics changed defrost setting to basic which will allow unit to run through a defrost after 8hrs of compressor run time
Near Austin, TX 78757
Wesley
Job Details: 11/10/2018
WASHER WHIRLPOOL WFC7500VW2 Arrived on site and switch replacement did not change symptom. Ordering control and MCU to repair. 2 man 2 hours. ; ordrng 1 2MAN (2 HOURS) and 1 WPW10192965 (cntrl-elec) and 1 WPW10192966 (cntrl-elec)
Near , TX 78610
Kevin
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site and sound lower flat is rattling and making contact with air vent, correct it slapped a microwave is no longer rattling during operation. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 11/10/2018
WASHER MAYTAG MVWC415EW1 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the water inlet valve due to the cold valve being open and no cold water entering the unit. I tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the lid lock assembly due to previously diagnosing it as showing no continuity on 11/07/18. I tested the unit and it operated as designed. No water leaks observed during service, job completed. When I arrived, the water to the unit was turned off. Once I was finished with service/repair, I turned the water back off."
Near Austin, TX 78749
Kevin
Job Details: 11/10/2018
DISHWASHER KITCHENAID KUDS40FVSS3 "Arrived on site and found wash motor has failed, after replacing ran a diagnostic cycle and dishwashers operating properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78704
Luis
Job Details: 11/10/2018
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site for failed compressor. Removed failed compressor installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Unit cooling down correctly
Near Austin, TX 78726
Lou
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDFE104DSS0 "arrived on site to inspect dishwasher making loud noises. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. While the unit was dispensing water into the tub, the customer advised that they could hear the noise which was the diverter moving into place. I advised the customer that the noise was normal. The unit operated as designed with no error codes at the end. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KBSN608EPA01 Arrived on job for complaints of warm in refrigerator. Found the freezer temperature good but 64 in refrigerator. No air flow. Pulled evaporator cover and found return air vent blockage defrost vent and placed air blocked on side of evaporator in correct place . No leaks detected.
Near Austin, TX 78746
Luis
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for unit not dispensing ice. At time of visit unit working correctly removed auger shaft, removed extra space for shaft,reinstalled shaft tested ice dispenser unit working correctly."
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017AB5 Arrived on site and found bulb under unit has failed. Removed bulb and installed new. . Unit working properly. Job complete
Near Austin, TX 78745
Kevin
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Took multiple pictures. Arrived on site and inspect refrigerator and could not find any water, customer has a picture of when they arrive to the office in the morning of water on the floor in front of the refrigerator. Currently ice bin is full, cycled icemaker and refilled it and no extra water is visible. Removed ceiling panel and dispense water and no extra is visible. Fresh food evaporator is not frosted over and the bottom of the fresh food section and the freezer section as I have any frost or water. Took multiple pictures. Inspected compressor drain pan and it is also dry. Could not duplicate customer experience could not find any source of water leaking, or evidence of power turning off so ice melts overnight. Discussed issue with tech line and CS and no recommendation can be made. No water leaks from connections at time of service, job complete"
Near Austin, TX 78703
Wesley
Job Details: 11/10/2018
DRYER WHIRLPOOL WED7500VW2 Arrived on site and tested dryer for repeat symptom of snagging and marking. Determined dryer to be operating properly and advised that markings appeared to come from foreign object and not from dryer. All checks good.
Near Austin, TX 78739
Luis
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for broken wires on fill tube heater and damaged hinge cover. Replaced left side fresh food door,hinge cover and side panel ui due to panel getting damaged from removal. Checked door seal good tested dispenser good ."
Near Austin, TX 78732
Cliff
Job Details: 11/10/2018
ICE MACHINE WHIRLPOOL KUIC15POZP0 Arrived on site to diagnose a ice machine that is not working. Found watervalve coil open. Valve will need to be replaced to complete repairs. Return date set for 11/15/18.; ordrng 1 W10881366 (valve)
Near Austin, TX 78732
Cliff
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose a refrigerator that is not cooling. Found compressor damaged by freon leak in RC evap. RC evaporator, compressor, filter dryer, and process terrible all need to be installed to complete repairs. Office will need to have repairs authorized and set return date for three hour job.; ordrng 1 8201675 (compressor) and 1 CNOTES (NEEDS AUTHO) and 1 CNOTES (3 HOUR JOB) and 1 SF8404 (VALVE) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78752
Wesley
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced cap. Unit is now operating as designed.
Near Austin, TX 78732
Cliff
Job Details: 11/10/2018
REFRIGERATOR JENN-AIR JS42SEDBDA arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found evaporator drain pan heater failed causing overflow and drain pan. Drain pan will need to be replaced to complete repairs. Set returned it for 11/15/18 and advised homeowner to thaw unit 24 hours prior to service
Near Austin, TX 78753
Wesley
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Sr 7723408138 spoke with Ed. Repeat frozen and broken diffuser. Replaced diffuser. Per ed sealed freezer and replaced diffuser then set freezer to 3f. All checks good. Unit is now operating as designed.
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for the dishwasher with an F2E2 fault code and it not starting. I found all of the buttons on the console beeping. I killed power to the control for a few minutes, reapplied power, then tried to enter diagnostics but the fault reappeared. I explained to the tenant that the control would need to be replaced to further troubleshoot
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to inspect leak. The unit was leaking and the front right corner of the door. I found the door incorrectly adjusted and contacting the cabinet. I corrected door mounting and adjusted the cabinet accordingly. Operational test good, no leaks observed during service."
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KRMF706ESS00 "KRMF706ESS00 Arrived to instal parts. I found the issue was debris, a screw, lodged within the rc drain tube. Multiple attempts to dislodge the debris from the top failed and the debris required dislodging from the bottom of the tube. I corrected a mismounted ice maker housing and sealed cabinet gapping. I leveled and squared the chassis and height matched the doors. Operational test good, no leaks observed during service."
Near Horseshoe Bay, TX 78657
Jerry C.
Job Details: 11/10/2018
ICE MACHINE KITCHENAID KUID508ESS1 "KUID508ESS1 Arrived to inspect no ice. I found the upper part of the water supply line had came loose of the distributor. I corrected and secured it with a zip tie and tested. Operational test good, no leaks observed during service. Warranty service applied due to prior service on supply tube."
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
COOKTOP WHIRLPOOL JGD8430ADS Arrived onsite for the cooktop with an ignitor that broke and fell inside the unit and also has a gas smell. I found the front right burner needs to be replaced. If the screws break off + ORIFICE HOLDER ASY. I also explained that the screw in the other burners could possibly also break off when trying to remove them. Ms stated to go ahead and see what happens. I was able to remove the screw in both left burners but the RR burner screws broke off and the RF screws were stripped out.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
OVEN WHIRLPOOL WFE510S0AB0 WFE510S0AB0 Arrived to inspect smoke. I found signs of had been burnt in the lower pan and then tested. Both the broil and bake elements heated and cycled as designed. Operational test good. CO100
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "GB2FHDXWQ02 Arrived to inspect no cool in rc. I found the fc evap full of frost and it had the appearance of quickly building, such as a door not closing all the way. I advised the customer of my findings and tested the defrost. It appeared the defrost element did heat, as all of the frost behind the vents started to appear wet. The customer will defrost the unit and I advised them to place towels around the unit in case the evaporative pan overflows slightly. No leaks observed during service.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 11/10/2018
WASHER MAYTAG MHWE950WW01 "MHWE950WW01 Arrived to instal parts. I removed the failed tub assembly and installed the rear tub, basket, pulley and nut. I reinstalled the tub assembly and tested the unit. Operational test good, no leaks observed during service."
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
RANGE WHIRLPOOL WFG505M0BB0 Arrived on site and found bulb has come out of socket and bulb base stuck in socket still. Removed base from socket and quoted customer for bulb. Customer declined lube as she has already replaced the bulb twice in 18 months. Unit working properly. Job complete
Near Johnson City, TX 78636
Brandon
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW8700EC1 "Arrived on site for customer complaint of User Panel buttons rubbing off. Found panel needed replacing, I replaced panel, unit was not hooked up to water."
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and installed new freezer door. Warmed gasket to ensure proper seal. Unit tested good. Job complete
Near Cedar Park, TX 78613
James
Job Details: 11/10/2018
OVEN KITCHENAID ksgg700ess0 Arrived on site and tested operation. Found unit has f8e0 fault code. Found blower speed sensor to have failed. Installed new blower and tested operation. Unit working properly. Job complete
Near Del Valle, TX 78617
Scott
Job Details: 11/10/2018
WASHER MAYTAG MVWB835DC2 Arrived on site for control issues . Ran diagnostics ( had to try couple times . Kicked me out of diagnostics . ) found water valve issue . Hot and cold would just hum but no water . Other valves would work . Ordering valve and control. autho. No water leaks detected at time of service . Please call to set return visit ; ordrng 1 AUTHO and 1 W11112658 and 1 W11165546 (VALVE)
Near Austin, TX 78704
Scott
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived on site for ice bin issue . Bin latch will not release . No ice build up ordering ice bin . No water leaks detected at time of service . Return 11/15 ; ordrng 1 W10910401 (ICE BIN)
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/10/2018
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for unit under heating, heat test confirmed issue. Ordering another control and sensor under our warranty schedule for th 14th due to leaving town 15th; ordrng 1 W10833885 (sensor) and 1 WPW10348656 (cntrl-elec)"
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer with a leak at the fill valve on the hot side due to a cracked housing. I verified a crack in the valve. I replaced the valve and ran auto diagnostics. The unit completed the test and worked as designed. There were no water leaks were present at the time of service. Call complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for nosiey unit. And water despensing slow. Via video customer showed me video of pound compressor noise. And I couldn't get unit to duplicate noise in force mode. . Need CNOTE part find inlet water valve for rear of unit with supply line hookup. And also CNOTE office reschedule and S.S. Tech for compressor issue ; saved tckt
Near Austin, TX 78729
Paul
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with a pump not running to replace the previous diagnosed parts. I ran diagnostics and had an F4E3 and F7E1. I found the pump not running. I tested voltage out of the control to the pump with no load and had 113VAC. The control had 121VAC supplying it. I tested voltage out of the control to the pump with the pump connected and was only getting 10VAC. I replaced the control and tested again. I had 113VAC out of the control with the pump motor connected but found the motor surging badly. I replaced the sump and motor assembly and tested again. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
DRYER MAYTAG MEDX655DW1 "Arrived on site for broken knob, found timer jammed causing knob to break. R&R timer and knob and tested good. Missing door handle; ordrng 1 W10861225 (handle)"
Near Bee Cave, TX 78738
Cliff
Job Details: 11/10/2018
COOKTOP GE JGP97SEKSS2SS Arrived on site to diagnose a cooktop that has 1 burner with yellow flames. Tested unit and found no mechanical failures to cooktop at this time. Advised homeowner cap may have been offset or soil had gotten inside the burner assembly causing odd flame color. No repairs are needed and all is working properly.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR GE GSH22JSDBSS "Arrived on site for no cool. Found compressor running, hot green fluid on pan, no frost, S.S repair required. CNOTE ss tech and office reschedule and part find, for receiver ; saved tckt"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for install of pre diag parts, unit was not defrosted due to customer un able to over unit. Moved unit for cuts and unplugged. Ran diag will need EVAP motor with sensors for return visit ; schdld next appmnt for 11/16 FRI 8-12"
Near Austin, TX 78759
Paul
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher with the upper tracks separating. I replaced the upper tracks per Special Project S22916. The adjusters were still in good shape. There were no water leaks present at the time of service. Call complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
COOKTOP JENN-AIR JES9800BAB Arrived on job for complaints of light for hot surface not working. Found light for hot surface not working for front right burner.; ordrng 1 W10823692 (elmnt-surf)
Near Austin, TX 78738
Cliff
Job Details: 11/10/2018
DISHWASHER GE GDT530PSD1SS Arrived on site to replaced dispenser and sealed for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/10/2018
REFRIGERATOR GE DFE29JSDASS "Arrived on site for no cool in RF found EVAP iced up advised customer of defrost and towels signed waiver. Ordering bi metal therm and fan , no leaks on site ; ordrng 1 WR50X10108 (thermostat defrost f) and 1 WR55X10025 (sensor,temp ff) and 1 WR60X26866 (FAN)"
Near Austin, TX 78759
Paul
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL KSCS25FVMS01 "Arrived onsite for the refrigerator leaking water from the filter area. I found the filter housing leaking when the filter wasn’t pushed all the way in but when it was all the way in the unit wouldn’t dispense water good. I quoted the customer HOUSING . I replaced the housing, installed the filter, and tested the dispenser. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Manor, TX 78653
Scott
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for leaking washer . Found valve solenoid to be leaking at housing . Replaced valve , ran diagnostics cycle . All checked good and no error codes . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Scott
Job Details: 11/10/2018
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site for stuck keypad . Checked error codes only stuck keypad error code . Did a control reset and checked HARNES connections . All keys on keypad are responding no new error code . Job complete .
Near Austin, TX 78723
Scott
Job Details: 11/10/2018
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for control issue . Found inside bracket holding control was loose causing the buttons to get stuck behind front panel rearranged bracket and tightened down bracket . Buttons are no longer sticking . Job complete .
Near Del Valle, TX 78617
Scott
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site replaced suspension rods . Customer has retapped drain hose into stand pipe again . Started test cycle but had to stop during drain portion . The part that’s taped is leaking and can hear air being sucked in and water coming back in to washer . Explained and showed customer what’s happening and told them they will have to get a plumber to fix drain stand . Every thing else checks good with unit and no water leaks detected with washer itself . Job complete .
Near Blanco, TX 78606
Brandon
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of dishwasher not washing, found bad wash motor, I replaced wash motor, tested good."
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for unit with no display, flights flickering and intermediate heat. Called TL spoke with Chris, under previous file number. Chris stated to replace control. Customer stated whirlpool will be exchanging the unit if we had to order any more parts. Advised that to Chris, he stated that that would be between customer service and the customer. Customer is calling WP back"
Near Leander, TX 78641
James
Job Details: 11/10/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and inspected unit. Found stainless is separating from the glass and will not stay stuck on. Due to outer glass delaminating the outer glass will have to be replaced to repair. Outer glass is factory only office will have to schedule return visit. ; ordrng 1 W11176456 (OUTER GLASS)
Near Canyon Lake, TX 78133
Robert
Job Details: 11/10/2018
WASHER MAYTAG MVWB300WQ1 Arrived on job for complaints of not spinning. Found washer not drain water. 120v to pump not working. Replaced pump and test no leaks and operation normal.
Near Blanco, TX 78606
Brandon
Job Details: 11/10/2018
COOKTOP KITCHENAID KERS306BSS0 "Arrived on site for customer complaint of unit giving fault code, found F6e1 in diagnostic mode, I replaced control unit tested good. Tested oven sensor, sensor tested good."
Near Killeen, TX 76549
Steve C.
Job Details: 11/10/2018
MICROWAVE GE JVM3150RF1SS Arrived on site for the unit panel is loose. Found the control panel clips are broken not holding in position. Unit will need a new panel SS and office will need to reschedule customer.; ordrng 1 WB56X20991 (control panel asm ss)
Near Killeen, TX 76549
Steve C.
Job Details: 11/10/2018
DISHWASHER GE GLD2800T05WW Arrived on site for the unit will not turn on. Also found the lower rack is wheels are broken. Found voltage to the control and found a short. Replaced the control and lower rack. Tested the unit and found the UI will flash heat dry and normal and not draining. Unit will need a new drain pump and control. Office will need to reschedule customer and get autho.; ordrng 1 CNOTE (AUTHO) and 1 WD21X10395 (kit-main & tactile b) and 1 WD26X10046 (pump asm)
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for customer complaint of noise, found condenser fan hitting housing due to unit not being level. I leveled the unit, everything tested good."
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
MICROWAVE KITCHENAID KMBS104ESS00 "Arrived on site to replace control board inside of microwave, I replaced control, unit tested good. Collected remaining balance on cc"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/10/2018
WASHER AMANA NTW4516FW2 "Arrived on site to install previous diagnosed parts. Gained access to capacitor, removed failed capacitor and installed new. Gained access to control, and removed control and installed new. Leveled unit and ran calibration in diagnostics mode. Performed automatic test cycle and manual spin cycle. Monitor water connection. All tested good, no water leaks present."
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of unit not washing well, found unit water supply valve was not open all the way and water was not entering unit properly. I opened water valve, and tested the unit, tested good."
Near Harker Heights, TX 76548
Steve C.
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL GU1200XTMLB2 Arrived on site for the unit is not washing properly. Tested the unit and found very little water will fill. Pour water in the unit and it is washing properly. Found the solenoid on the valve is not opening properly. Unit needs a new valve.; ordrng 1 WP8531669 (valve-inlt)
Near Wimberley, TX 78676
Brandon
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived on site for customer complaint of 7nit not making ice, found crack in ice maker mold, causing water to leak and freeze. I replaced ice maker, unit tested good."
Near Killeen, TX 76543
Arthur B.
Job Details: 11/10/2018
COOKTOP WHIRLPOOL RCC3024LB01 "Arrived onsite for customer complaint of LF,LR,RF elements not working. Tested and found all 3 not working. Ordering g new infinite switches and elements. OF to R/S once authorization is received. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10823698 (elmnt-surf rr) and 1 W10823711 (elmnt-surf lr) and 1 WP3191049 (switch-inf lR) and 1 WP3191050 (switch-inf rr) and 1 WP4454541 (switch-inf Lf)"
Near Temple, TX 76502
Al
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW4900BW0 Arrived to inspect washer screeching during agitation. Ariel calibration it was discovered the nut on the cam pulley was loose.. I removed and retightened the nut and re calibrated the unit and all test showed unit was fully operational again. No leaks detected.
Near Temple, TX 76504
Al
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to inspect (MAKING LOUD HUMMING NOISE FROM BACK OF UNIT- HUM STOPS WHEN OPENING DOOR- STILL COOLS PROP). I verified the complaint of loud noise coming from the FC. Removed the back evaporator cover and noticed the evaporator fan motor needed replacement. I removed and replaced the motor (WP2315549. Unit tested as designed. All water lines were dry at the time of service. JOB COMPLETE
Near Temple, TX 76504
Al
Job Details: 11/10/2018
REFRIGERATOR GE PSC23NGNABB Arrived to inspect (NOT COOLING - FREEZER STILL NOT WORKING 16 - FRIDGE 44) . Verified the temperature to be 18 in FC an and 48 in RC. After removing the back FC evaporator cover I discovered a huge mass of ice covering the evaporator . I removed the heater and discovered erroneous readings from the multimeter due to the filament from inside the heater. I removed and replaced both the heater and the bi-metal. Unit was reassembled and a frost patter showed up on the evaporator. All water lines were dry at the time of service. Customer was advised the optimal cooling temperatures will take 24 hours to reach. .JOB COMPLETE.
Near Austin, TX 78717
Lou
Job Details: 11/10/2018
VENTHOOD WHIRLPOOL UXT5236BDS1 "arrived on site to inspect venthood not working. Upon further inspection, the customer advised that the unit would come on in the middle of the night by itself. Plus, she stated that the inspector had fixed a connection yesterday. I removed the bottom panels and the panel covering the motor connection and junction box. I found that the L1 and L2 wire nuts were not twisted well and some of the copper wires were hanging out possibly touching metal and grounding out. I unplugged the unit and re-wired the L1 and L2 and secured them with a new wire nut and tested the unit and it operated as designed. Also, I found that the left light was not operating. I verified voltage to the light and ohmed the light and it showed open. I removed the right light and tried it in the left light housing and it did not work. I am ordering the left light assembly ad scheduled return service for 11/14/18.; ordrng 1 WPW10638164 (bulb-light)"
Near Killeen, TX 76549
Al
Job Details: 11/10/2018
DRYER WHIRLPOOL WED8500SR0 "Arrived to inspect (DRUM IS NOT TURNING AT ALL- STILL HAS POWER AND LIGHTS) upon arrival the customer informed me the dryer started working again. I vent tested the unit and also checked the temperatures. I checked the belt and discovered the issue was the belt had flipped over, which was causing the drum to slip during heavier clothes cycles. I flipped the belt and tested the unit and it tested as designed. All lint was cleared from unit at the time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/10/2018
DRYER MAYTAG MGD5500FW0 Arrived on site and found unit vibrating. Used pads and checked for debris. Unit is clear and operating properly. Dampened noise with pads and adjustments. Unit is now operating properly. All checks good.
Near Dripping Springs, TX 78620
Luis
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no cool in fresh food. Removed deli drawer found fresh food evaporator incased in ice. Ran diagnostics correct control installed. Evap cover sent with tech damaged missing gasket,ordering new evap cover,return tech will need to check back drain in compressor compartment for gaps on drain tube to cabinet. Return date set for 11/16 Friday. ; ordrng 1 W10889841 (EVAP COVER)"
Near Leander, TX 78641
James
Job Details: 11/10/2018
REFRIGERATOR AMANA ASI2575GRS00 Arrived on site and inspected unit. Customer had video of complaint. Found unit is working properly. Customer was not sure about the sizzling and water dripping. Instructed customer that it is a normal function that will occur every 2 to 3 days when the unit goes into defrost. Unit working properly. Job complete
Near Austin, TX 78717
Lou
Job Details: 11/10/2018
DISHWASHER WHIRLPOOL WDT720PADM3 "arrived on site to inspect dishwasher issue with the feet. Upon further inspection, the customer opened the unit door and advised that the upper rack falls when they pull it out. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed. I tested the upper rack and found that the rack wheels were broken and cos were badly bound causing the rack wheels to jump out of the tracks. Also found that the stops were missing. I am ordering two (2) tracks, two (2) stops, and four (4) rack wheels. I scheduled return service for 11/14/18. No water leaks observed during service.; ordrng 4 W11157085 (WHEEL UPPER)s and 2 WP3385089 (track)s and 2 WPW10082861 (stop)s"
Near Leander, TX 78641
James
Job Details: 11/10/2018
DRYER SAMSUNG DV328AER/XAA Arrived on site and installed new thermostat and cut off. Tested unit for proper operation and found unit working properly. Job complete.
Near Leander, TX 78641
James
Job Details: 11/10/2018
WASHER WHIRLPOOL WFW94HEAW0 Arrived on site and tested operation. Ran clean washer cycle to try and duplicate issue. Found all connections sealed properly and not leaking. Inspected door boot and found no holes or tears. Unit working properly at time of service and all water connections dry. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and touched up interior paint. Instructed customer to let paint dry over night before use. Job complete
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/10/2018
WASHER MAYTAG MVWX655DW1 Arrived on site for complaints of over and under filling not consistency. R&R control and tested good no leaks on site