Near Wimberley, TX 78676
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site. Check for no display issues. Found loose connection at harness by hinge not allowing display to kick on. Repositioned connector and connected and cycle dispenser, all functions tested OK. No leaks present. Job complete"
Near Georgetown, TX 78626
Steve C.
Job Details: 02/27/2019
REFRIGERATOR JENN-AIR JCD2295KEP Arrived on site for the unit is leaking water in the ice maker bin. Tested the unit and the unit is freezing and cooling properly. Found the icemaker mold is cracked and is causing the water leak. All water connections or dry at the time of service. And currently turn the ice maker off.; ordrng 1 CNOTE (FIRST CALL) and 1 D7824706Q (ice maker)
Near Lago Vista, TX 78645
James
Job Details: 02/27/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site and tested operation. I found the convection fan assembly shorted causing breaker to trip when unit set to convention bake. Installed new assembly and tested. Unit working properly. Job complete
Near Canyon Lake, TX 78133
Robert
Job Details: 02/27/2019
VENTHOOD FRIGIDAIRE FHWC3055LSA Arrived on job to replace blower assembly. Upon arrival discovered we will need chimney pieces removed to replace. Do not have equipment to reach height. Spoke with CS. Left motor on site; saved tckt
Near Austin, TX 78723
Cliff
Job Details: 02/27/2019
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site to continue diagnosis on microwave. Found control panel shorted out and replaced panel. Tested unit and found all is now functioning properly and no other repairs are needed.
Near Georgetown, TX 78626
Steve C.
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site for the units is leaking water. Tested the unit and found when Unit is washing the silverware it leaks out water. Found the unit will need a new sump and motor and a new feed tube. Advise the leasing company And they will be contacting us if they want to go ahead with the repair. All water connections were dry at the time of service. Office is going collect the service fee. Office will need to send two email to the customer that are listed.; ordrng 1 W10861745 (tube-feed) and 1 W11309335 (SUMP AND MOTOR)
Near Austin, TX 78701
Robert
Job Details: 02/27/2019
WASHER KENMORE 417.4112241 Arrived on job for complaints of not running certain cycles. Also discovered panel not lighting over certain cycles
Near Austin, TX 78730
Paul
Job Details: 02/27/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite for the refrigerator with temp issues in the RC. I found the thermistors working as designed. I found the RC coil frosted up not allowing any air flow. I found the evaporator cover loos on the left side. I found the evaporator thermistor also loose. I defrosted the coil. I checked the Bach of the unit and found it sealed well. I tightened the clamp on the thermistor, wrapped it in foil tape, and secured with a tie wrap. I installed the evaporator cover correctly. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78704
Leonardo
Job Details: 02/27/2019
OVEN WHIRLPOOL KOCE500ESS07 Arrived on site to test unit for damaged doors. Opened box for microwave door and found door damage will need to order new microwave door. Ordering new W10775493 replaced oven door. Rescheduled for Tuesday 3/5. ; ordrng 1 W10775493 (MICROWAVE DOOR )
Near Belton, TX 76513
Steve C.
Job Details: 02/27/2019
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 Arrived on site for the unit is not making ice. Tested the unit and cycled the icemaker and the unit never filled with water. Found the fill tube is frozen. Thawed out the fill tube and also replace the icemaker. Unit is working properly and all water connections were dry at the time of service.
Near Round Rock, TX 78664
Jonathan S
Job Details: 02/27/2019
WASHER WHIRLPOOL WFW8740DW0 "Arrived on site for stacked washer intermittently draining Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain and F8-E3 overflow condition. Performed test mode and nit completed. Pulled stack unit out and inspected drain line. Found drain line not tied in, added zip tie to drain line. Gained access to pump and found clogged filter. Cleaned filter out and place washer and back in location. Ran automatic test mode and found draining good. All tested good, no water leaks present."
Near Austin, TX 78730
Paul
Job Details: 02/27/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived onsite for the washer that the load and go dispenser is filling with water. I tested the unit in the auto diagnostics cycle and found the detergent pump working as designed. I found the fill valve working as designed and not weeping. I tested the unit multiple times and the load and go dispenser is not filling with water at this time. Ms stated that she had cleaned it so this could have freed something up. The unit is working as designed at this time.
Near Austin, TX 78727
Tyler B.
Job Details: 02/27/2019
RANGE KITCHENAID KSGG700ESS1 "Arrived on sote for knob replacements, replaced all knobs and tested good, no gas leaks on site"
Near Austin, TX 78739
Kevin
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site and inspected dishwasher and found debris in drain pump keeping it from spinning. After clearing debris filled washer twice beginning two different cycles and it removed the water at both times. Suggested to customer that although it is operating a new drain pump may still be a good idea, at this time customer does not wish to continue with a new drain pump but will inform the office if they choose to replace it. recommended running hot water for 45 seconds to a minute before starting cycle, also recommend not placing detergent pods inside of dispenser. No water leaks from connections at time of service
Near Leander, TX 78641
Lou
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the left FC door and tested and it operated as designed. No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Scott
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site , replaced gearcase and wash plate . Ran diagnostics and calibration test . Unit was in garage , not hooked up to water source . Job complete ."
Near Round Rock, TX 78665
Jonathan S
Job Details: 02/27/2019
VENTHOOD WHIRLPOOL UXT4230ADS Arrived on site for venthood fan only running at one speed. Per diagnostics and tested unit found fan motor not turning. Removed filter and found fan blade rubbing filter and not turning. Found fan mount was very loose. Tighten screws and tested unit. Placed filter in place and tested. All tested good.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for unit not draining. Test unit and found plug still installed on disposal. Removed plug test unit and unit draining correctly job complete.
Near Temple, TX 76502
Al
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not cleaning dishes. Confirmed the complaint and removed and replaced the pump and motor and inlet valve. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Near Cedar Park, TX 78613
Lou
Job Details: 02/27/2019
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer not drying. Wit( the door open and the door switch engaged, I turned the unit on and found the element was working as it was flowing. Using a dryer vent test kit, I tested the units airflow and found that the vents are restricted. I advised the customer of my findings and advised that they would need to have their vents looked at/cleaned. No lint observed during service, job completed."
Near Pflugerville, TX 78660
Jonathan S
Job Details: 02/27/2019
WASHER MAYTAG WTW7000DW3 "Arrived on site to install previous diagnosed part. Gained access to pump, went to remove pump and found no water coming from tub. Gained access to tub and removed drain cover and found clogged with small fabric items. Removed items and tested. Unit tested good. No water leaks present."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/27/2019
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dry not starting. Performed diagnostics and tested voltage to unit. Found 120 volts from L1 to ground and L2 to ground, when to L1 to L2 no voltage reading. Found no neutral. Called tech support and spoke with Robert. He confirmed reading (SR#7724260746). Inspected unit and found no issues."
Near Austin, TX 78737
Luis
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for no light in freezer. Tested switch diagnosed faulty light switch. Removed faulty switch installed new switch tested light operation unit working as designed.
Near New Braunfels, TX 78132
Robert
Job Details: 02/27/2019
DRYER MAYTAG MEDB855DC4 "Arrived on job for complaints of no heat. Checked voltage and found 0 volts between L1 and L2. Tripped breaker,same results.moved plug to check voltage at outlet. 240 heat returned to dryer customer has bad outlet.
Near Cedar Park, TX 78613
Paul
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher to install the previous diagnosed parts. I found that the wrong parts had been ordered. The UI on this model is not part of the console and has to be ordered separately. I reseated the connectors between the UI and the main control then tested the machine. The unit worked as designed and completed the diagnostics cycle. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
James
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and tested operation. I found drain pump just humms. Vacuumed water from unit and inspected drain pump. I found a small piece of glass caught in impeller. Removed glass and ran diagnostics. Unit now working properly and all water connections dry at time of service. Job complete
Near Pflugerville, TX 78660
Jonathan S
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW8540BW0 "Arrived on site to install previous diagnosed parts. Removed failed bearing and installed new. Removed damaged suspension and installed new. Ran unit though test mode. Checked on normal cycle. All tested good, no water leaks present.
Near Austin, TX 78724
Scott
Job Details: 02/27/2019
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site for top not sparking . Checked switch HARNES and oven is lighting . Found spark mod not allowing voltage to spark igniters . Replaced modular . Top is now functioning . No gas leaks detected at time of service . Job complete.
Near Round Rock, TX 78664
Steve C.
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL DU915PWKT0 Arrived on site for the unit is not draining properly. Found the unit is full of water and will not drain. Found the garbage disposal still had the drain cap. Remove the drain cap out of the garbage disposal and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 02/27/2019
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of not finishing cycle. Ran diagnostics ran calibration received no codes. Called techline sr.7724247219 techline recommendation it could be a loading issue. All parts working properly at current time.
Near , TX 78666
Diego G.
Job Details: 02/27/2019
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for display issues. Found unit running for a few seconds and then stopped. Called tech-support and checked connector P9 light blue to p8 tan and wasn’t getting 120 volts. Replaced main control and cycled, all functions tested OK. No leaks present. Job complete. File#7724255024"
Near , TX 78666
Diego G.
Job Details: 02/27/2019
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for display issues. Found unit running for a few seconds and then stopped. Called tech-support and checked connector P9 light blue to p8 tan and wasn’t getting 120 volts. Replaced main control and cycled, all functions tested OK. No leaks present. Job complete. File#7724255024"
Near , TX 78666
Diego G.
Job Details: 02/27/2019
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for display issues. Found unit running for a few seconds and then stopped. Called tech-support and checked connector P9 light blue to p8 tan and wasn’t getting 120 volts. Replaced main control and cycled, all functions tested OK. No leaks present. Job complete. File#7724255024"
Near Temple, TX 76502
Al
Job Details: 02/23/2019
WASHER MAYTAG MVWB835DW0 Arrived to install previously ordered part. Removed and replaced the drawer. JOB COMPLETE
Near Austin, TX 78745
Kevin
Job Details: 02/23/2019
WASHER GE GTW460ASJWW "Arrived on site and found lid lock failure, replaced lid lock and ran washing machine through all diagnostic cycles. Customer is a Spanish speaker, no water leaks from connections at time of service, job complete"
Near Temple, TX 76501
Al
Job Details: 02/23/2019
OVEN JENN-AIR JGW8130DDB15 Arrived to inspect wall oven not heating. Customer refused to pay the required service fee. I gathered my tools and left the residence. Call the office and informed management about the incident.
Near Lampasas, TX 76550
Arthur B.
Job Details: 02/23/2019
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Arrived onsite for customer complaint of ice not dispensing from front on french door refrigerator. Found yoke missing from dispenser motor. Ordering dispenser yoke and return with auger motor just in case it is needed. R/S for Tuesday 2/26. All water connections were dry at time of service.; ordrng 1 241829001 (bar-drive)
Near Leander, TX 78641
James
Job Details: 02/23/2019
OVEN KENMORE 790.9270901 "Arrived on site and tested operation. Customer stated that the oven would take a long time to preheat and once it ran up to 600 degrees according to their oven thermometer. I removed the rear panel and found the oven control has shorted at the connection for the bake/broil supply. Inspected elements and found the harness to the bake element has been repaired with a wire nut and the connector was too large and has damaged the element as well. Unit will need new control, element and the harness repaired to properly repair.
Near Austin, TX 78705
Luis
Job Details: 02/23/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for noise issue. Found damper making loud noise while opening and closed,installed new damper control powered unit on unit working as designed."
Near Kyle, TX 78640
Robert
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on job for complaints of brown water in dishwasher. Found the dishwasher not draining due to blockage in house causing merky water. Removed blockage from house,ran test cycle all operation normal,no leaks detected at time of service."
Near Brushy Creek, TX 78717
Jonathan S
Job Details: 02/23/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave bowing out on left side. Pulled unit down and tight brackets. Installed unit and tested. All tested good, no water leaks present."
Near Austin, TX 78731
Luis
Job Details: 02/23/2019
ICE MACHINE KITCHENAID KUIS15NRHB6 "Arrived on site for no ice. Powered unit on weak water flow,let unit continue to run only ice formed on plate was weak L shaped ice and thin,powered unit off diagnosed leak in system can hear slight hiss from refrigerant leaking out. Diagnosed unit will need compressor,evaporator,drier, access valve and water valve. Gave customer estimate customer will call back in if they approve repair. Didnt collect service call fee cb/sm"
Near Wimberley, TX 78676
Robert
Job Details: 02/23/2019
REFRIGERATOR FRIGIDAIRE FGHC2342LF "Arrived on job for complaints of temperature issues. Found evaporator covered in ice. Tested heater,tested good replaced thermostat no leaks detected at time of service."
Near Killeen, TX 76549
Arthur B.
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for customer complaint of french door refrigerator getting puddle of water on floor. Removed freezer door and found ice block of ice In freezer bottom. Removed all ice and ran steam thru drain hole. Water flow into drain as intended. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 02/23/2019
COOKTOP KITCHENAID KCES950HSS00 Arrived on site to inspect product for bowed glass. The cooktop is actually bowed. The customer will contact the manufacturer and request a new product because he does not want the product repaired as it has never even been hooked up to electricity yet.
Near Austin, TX 78757
Tyler B.
Job Details: 02/23/2019
RANGE KITCHENAID KFGD500ESS04 "Arrived on site for igniter and sensor replacement, replaced sensor and both ignite red and. Tested good, no gas leaks in site"
Near Austin, TX 78759
Tyler B.
Job Details: 02/23/2019
RANGE KITCHENAID KSGB900ESS0 "Arrived on site for unit not igniting middle burner, orfice needs to be replaced, part would be under warranty, but not labor,
Near Rogers, TX 76569
Al
Job Details: 02/23/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TD Arrived to install previously ordered part. Removed and replaced the freezer door gasket. Heated the gasket for proper functionality. Customer told to leave the fc door closed for a few hours after instillation.
Near Leander, TX 78641
James
Job Details: 02/23/2019
MICROWAVE GE JKP90SP4SS Arrived on site and installed new microwave control. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed part. Gained access to ice maker. Removed failed ice maker and installed new. Cycled ice maker and found cycling. Ran fill test and monitored for leaks. All tested good, no water leaks present."
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/23/2019
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site. Replaced console assembly and cycled oven, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/23/2019
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site. Replaced console assembly and cycled oven, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/23/2019
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site. Replaced console assembly and cycled oven, all functions tested OK. Job complete"
Near Belton, TX 76513
Arthur B.
Job Details: 02/23/2019
COOKTOP JENN-AIR JGD8348CDP17 Arrived onsite for customer complaint of RR burner of gas cooktop not igniting. Removed module and removed cover. Found igniter wiring touching metal causing not to ignite. Rerouted wiring and reassembled. Tested unit. All burner light as intended. No other issues found. No gas leaks detected at time of service.
Near Pflugerville, TX 78660
Steve C.
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 I’m on site for the unit is still not making ice. Tested the unit and found no voltage to the icemaker. Found the wires underneath have electrical tape wrapped around and the wire inside the door is damaged. Will also need to order the control and office will need to reschedule the customer.; ordrng 1 LW11026425 (FREEZER DOOR) and 1 W11212392 (CONTROL)
Near Belton, TX 76513
Arthur B.
Job Details: 02/23/2019
ICE MACHINE KITCHENAID KUIC18PNXS3 "Arrived onsite for customer complaint of slow ice production and leaking from front. Removed cover and found grid cutter broken. Removed and replaced grid cutter. Reassembled and tested. Good ice slab began forming. No other issues found. All water connections were dry at time of service."
Near Liberty Hill, TX 78642
James
Job Details: 02/23/2019
OVEN KITCHENAID KSGG700ESS1 Arrived on site and tested operation. Customer complaint of at the end of preheat there is a very loud bang. Allowed unit to preheat and the noise came from the heat shield under the burner and was very loud. Inspected the shield and found it to be bowed down substantially. Unit will need new shield to correct issue. ; ordrng 1 W10541959 (shield-ht)
Near Burnet, TX 78611
Cliff
Job Details: 02/23/2019
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to diagnose a dishwasher in with the control lock function not turning off. Reset control lock to off position and advised homeowner on control panel function. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Austin, TX 78738
Paul
Job Details: 02/23/2019
MICROWAVE KITCHENAID KMHP519ESS0 Arrived onsite for the microwave turning on by itself. I found the fan and interior light turning on because the upper door switch was out of alignment and the door was sagging some. I aligned the door and the switch interlocks. I tested the unit and it is working as designed
Near Austin, TX 78759
Tyler B.
Job Details: 02/23/2019
COOKTOP GE PP945WMWW "Arrived on sote for center of big burner not working, found it burnt out, replaced ele and Testd good."
Near Austin, TX 78745
Kevin
Job Details: 02/23/2019
MICROWAVE WHIRLPOOL IBMS1455DS00 "Arrived on site and inspected microwave and found control panel board harness is unattached. After correcting connection found function has returned to microwave, no further repair is required at this time, job complete"
Near Holland, TX 76534
Thomas L.
Job Details: 02/23/2019
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site for unit not cooling in fresh food section. Arrived to find that the customer unplugged the unit. They had this problem once before and they needed to defrost it for us. They assumed they needed to do that again this time. Plugged unit back in. All operations started normal. Customer showed me pictures of recent icing in fresh Food evaporator section. It appears the unit has the same problem again. Would like to order control, fresh food evaporator fan, and fresh food thermistor. Customer will contact manufacturer to see if they will pay for these repairs and let us know.; ordrng 1 W10862067 (fan-scroll) and 1 W11172798 (CONTROL)"
Near Waco, TX 76708
Al
Job Details: 02/23/2019
DRYER WHIRLPOOL WED92HEFW2 "Arrived to inspect dryer not working. I powered up the unit and pressed start. The unit would only stay on for approximately 10 seconds and then stop tumbling. The control remained on after the drum stopped turning. The dryer started again after about a minute, but cut off at 10 seconds again. The unit was stacked on top of a washer and slid into a tight compartment. I called the office and spoke to CS and informed him of the potential for damage without 2 man on this service call. I told Julio (works on property) and let him know the office will reschedule for a 2 man service and asked if he could have the units separated for next service.; ordrng 1 CNOTE (2 MAN CALL DRYER IS STACKED IN A TIGHT SPACE)"
Near Austin, TX 78703
Leonardo
Job Details: 02/23/2019
COOKTOP JENN-AIR JGC1536ADS "Arrived on site to test unit for RF burner not igniting. Test unit and fond both screws missing to burner head not allowing the igniter to ignite the gas due to the igniting being to low. Will need to order new orifice holder. Ordering RF holder 7527p114-60 CTR holder wp7527p006-60, LR holder wp7527p028-60, LF/RR holder wp7527p026-60, and screws wp3368921 x10. all burner head missing one screw and screw is broken and stuck on orifice holders. ; ordrng 1 7527p114-60 (RF ORIFICE HOLDER ) and 10 wp3368921 (SCREWS)s and 1 wp7527p006-60 (CTR ORIFICE HOLDER ) and 2 wp7527p026-60 (LF/RR ORIFICE HOLDER )s and 1 wp7527p028-60 (LR ORIFICE HOLDER )"
Near Leander, TX 78641
James
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and installed new control. Ran diagnostics to test operation. I found no faults at end of cycle and element heating properly. Job complete
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/23/2019
WASHER WHIRLPOOL WTW7000DW3 Arrived on site to diagnose a washer that is leaving white film on clothes. Tested unit and found no error codes or mechanical failures the washer at this time. Advised homeowner on best cycles and options to use for best performance of machine. Also advised homeowner since they have a water softener they should reduce the amount of soap being used to prevent white film caused by excess sudsing. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 02/23/2019
DRYER MAYTAG MEDC300BW "Arrived on site and inspected dryer and found a small screw stuck in the felt ring. Gaps in Plastic drum ring is hitting it when rotating, After removing it noise has stopped. Quoted customer service fee only repair was completed."
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/23/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site. Check for no operation issues. Found touchpad not reacting at all. Verified voltage going to unit and check connections. Will need Console assembly to repair unit and will bring main board for back up. Office to reschedule; ordrng 1 W11165145 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/23/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site. Check for no operation issues. Found touchpad not reacting at all. Verified voltage going to unit and check connections. Will need Console assembly to repair unit and will bring main board for back up. Office to reschedule; ordrng 1 W11165145 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/23/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site. Check for no operation issues. Found touchpad not reacting at all. Verified voltage going to unit and check connections. Will need Console assembly to repair unit and will bring main board for back up. Office to reschedule; ordrng 1 W11165145 (CONSOLE )
Near Austin, TX 78749
Leonardo
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for dispenser door no opening or closing. Test unit and fond broken dispenser door. Replaced dispenser test unit and unit test good no leaks present at this time. Job complete.
Near Austin, TX 78703
Leonardo
Job Details: 02/23/2019
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Will need to order new sump and motor WPW10455261. Reschedule for Tuesday after noon after 12pm. ; ordrng 1 WPW10455261 (SUMP AND MOTOR )
Near Killeen, TX 76549
Arthur B.
Job Details: 02/23/2019
WASHER AMANA NTW4516FW2 Arrived onsite for customer complaint of top load washer not coming on. Removed console and found control DOA. Confirmed incoming voltage of 120v. Ordering control and lid latch. R/S for Tuesday 2/26. All water connections were dry at time of service.; ordrng 1 W10838613 (lid lock assembly) and 1 W11170317 (CONTROL)
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for a no cool condition. Found no cooling at all. Found dryer or restricted at Inlet. Replace dryer. Evacuated system. Recharge system. Also replaced user interface due to the display was very very dim. Customer will need to allow ample time for unit to cool to normal operating temperatures. All water connections are dry.
Near Austin, TX 78733
Kevin
Job Details: 02/23/2019
COOKTOP JENN-AIR JIC4430XS Arrived on site and inspected cooktop and found it tripping breaker within 20 seconds of a element turning on. Spoke with tech line and checked each element three smaller elements are pulling 3 1/2 A each and largest one is 6 A. While testing each element cooktop did not trip breaker. Cooktop continued working boiling water in pan. Tech line suggested there may be something wrong with the breaker and if situation happens again it should be addressed first. Job complete 7724238040
Near Lakeway, TX 78734
Paul
Job Details: 02/23/2019
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived onsite for the microwave/oven shocking when the chassis is touched and another appliance or metal is touched at the same time. I checked the voltage at the wall and it was correct. I checked for voltage from the chassis to the warming drawer and had 120VAC. I checked from the chassis to a 120V wall outlet ground and had 120VAC. I disconnected all of the components from the oven AM and still had voltage from the chassis. With the filter board and the J8 connector on the oven AM connected I was only getting 10VAC from L1 - N. Nothing on the oven is coming on. When I disconnected L1 & N from the filter and disconnected the J8 connector from the oven AM the chassis voltage dropped to 24VAC. Need to replace all of the oven control boards to complete service or possibly further troubleshoot. Ordering W11179310 CNTRL-ELEC, W11093254 PANL-CNTRL, W10692851 FILTER, W11238401 CNTRL-ELEC, W10915648 TRANSFORMR, W10886919 LMP-BASLES, W10883049 LATCH-DOOR, &
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/23/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to install previous diagnosed part. Gained access to control, removed failed control and installed new. Ran calibration and automatic test cycle. All tested good, no water leaks present."
Near Killeen, TX 76542
Arthur B.
Job Details: 02/23/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for customer complaint of 5 door refrigerator turning on and off and light turning off along with no ice production in RC door. Ran test 056 and found no icemaker errors. Did find however in test 036 the icebox fan is barely moving. Did observe unit turning off and coming back on again. Unit will need power supply board, LED supply board and icebox fan. OF to R/S once Authorization is given from Lowe’s. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10788814 (cntrl-elec (LED SUPPLY)) and 1 W10846539 (evaporator fan blade)"
Near Austin, TX 78734
Paul
Job Details: 02/23/2019
COOKTOP JENN-AIR JGC3530GS0 Arrived onsite for the cooktop making a popping noise from the RR burner. I found the burner caps not on the correct burners. I placed the correct burner caps on the burners and tested. I found the center burner head and cap warped causing a pop and the flames not burning correctly. Need to replace the cap and the burner to complete service. Ordering W10691282 CAP-BURNER & W11043467 BURNR-HEAD. RS for Thu 2/28.; ordrng 1 W10691282 (CAP-BURNER) and 1 W11043467 (BURNR-HEAD)
Near Leander, TX 78641
James
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed new stops. Upper rack now staying on track properly. Job complete
Near , TX 78132
Diego G.
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no call issues. Found thermistor and UI bad allowing ice to build up over the evaporator. Instructed customer On thawing out unit for 24 hours. Office to reschedule; ordrng 1 W11092503 (UI)
Near , TX 78132
Diego G.
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no call issues. Found thermistor and UI bad allowing ice to build up over the evaporator. Instructed customer On thawing out unit for 24 hours. Office to reschedule; ordrng 1 W11092503 (UI)
Near , TX 78132
Diego G.
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no call issues. Found thermistor and UI bad allowing ice to build up over the evaporator. Instructed customer On thawing out unit for 24 hours. Office to reschedule; ordrng 1 W11092503 (UI)
Near Fort Hood, TX 76544
Arthur B.
Job Details: 02/23/2019
WASHER MAYTAG MVWX655DW1 Arrived onsite to install new wash basket and gearcase to top load washer from my prior diagnosis. Removed gearcase and inner wash basket. Installed new replacements. Reassembled. Calibrated unit. Unit completed successfully. Inner basket spins evenly and smoothly. No other issues found. All water connections were dry at time of service.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 02/23/2019
WASHER MAYTAG MVWB855DC2 Arrived onsite to install new cabinet wrapper to top load washer from my prior visit’s diagnosis. Removed and replaced cabinet and installed new replacement with tub ring and nameplate. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78737
Kevin
Job Details: 02/23/2019
RANGE KITCHENAID KDRS467VSS04 arrived on site and inspected range and found when left front burner is ignited it will continue to spark throughout the entire knob rotation. Front burners are on their own circuit. Center front and rear three burners are separate. Spoke with tech line and they recommended replacing gas valve switch assembly to correct issue will also have spark modules on hand. 7724232142; ordrng 1 NEEDAUTHO and 1 WPW10371235 (valve-brnr)
Near Blanco, TX 78606
Robert
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on job to take photos of damage. Photos taken.
Near Austin, TX 78724
Luis
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRS322FDAB05 "Arrived on site for water leaking. Tested water dispenser no leaks from tubing,valve or filter housing,found drain pan full. Removed unit from enclosure found condenser fan motor not running diagnosed failed fan motor. Water not evaporating from drain pan due to failed motor. Ordering new motor return date set for tues. 2/26; ordrng 1 WPW10508362 (COND MOTOR)"
Near Austin, TX 78759
Tyler B.
Job Details: 02/23/2019
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for unit not washing, found pump motor failed, replaced pump and tested good, no leaks
Near Sunset Valley, TX 78745
Luis
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for unit shutting off,unit shutting on and off diagnosed faulty main control. Installed new main control powered unit on compressor and fans running unit working as designed."
Near Austin, TX 78734
Luis
Job Details: 02/23/2019
ICE MACHINE WHIRLPOOL KUIX505ESS1 "9481Arrived on site for no ice. Ran diagnostics no water entering reservoir checked voltage no voltage to valve diagnosed failed sensor that is enclosed into pump. Installed new pump ran diagnostics weak water flow diagnosed faulty valve,installed updated water valve powered unit on ran diagnostics all pumps and valve working compressor and fan powered on unit working as designed. ; used 1 W10908287 (PUMP) from stock"
Near Canyon Lake, TX 78130
Diego G.
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer not available for appointment because he had to leave for work by 12:30. Reschedule customer for 2/26/19 customer is requesting morning appointment he has to leave by 12:30 for work ; ordrng 1 CNOTES (CNOTES )
Near Canyon Lake, TX 78130
Diego G.
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer not available for appointment because he had to leave for work by 12:30. Reschedule customer for 2/26/19 customer is requesting morning appointment he has to leave by 12:30 for work ; ordrng 1 CNOTES (CNOTES )
Near Canyon Lake, TX 78130
Diego G.
Job Details: 02/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer not available for appointment because he had to leave for work by 12:30. Reschedule customer for 2/26/19 customer is requesting morning appointment he has to leave by 12:30 for work ; ordrng 1 CNOTES (CNOTES )
Near Austin, TX 78729
Tyler B.
Job Details: 02/23/2019
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for panel replacement, replaced panel and tested good. No gas leaks on site"
Near Temple, TX 76502
Al
Job Details: 02/23/2019
WASHER MAYTAG MVWB765FW3 Arrived to inspect unit making clicking noise. Service tested the unit and unit unit tested as designed. Customer was concerned about the clicking noise during th agitating cycle. I informed the customer the noise is normal.
Near Austin, TX 78734
Paul
Job Details: 02/23/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived onsite for the washer to r place the previous diagnosed parts. I replaced the CCU again and tested the unit. The start and cancel buttons would not respond and the display was dead with the new control. I installed the old control again so the customer could at least use the unit. Ordering WPW10192966 CNTRL-ELEC. RS for Tue 2/26.; ordrng 1 WPW10192966 (CNTRL-ELEC)
Near Austin, TX 78727
Luis
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for faulty control installed new control powered unit on lights working as designed.
Near Pflugerville, TX 78660
Steve C.
Job Details: 02/23/2019
WASHER MAYTAG MVWB850YW0 Arrived on site customer advised that he doesn’t want to proceed with any repair or service. Did not collect any service fee due to no diagnosing of the unit.
Near Round Rock, TX 78681
Lou
Job Details: 02/23/2019
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "Arrived on site to inspect frost buildup in freezer. Upon further inspection, I found frost built up at the bottom of the FC door and in the bottom of the FC section at the opening. I found that the FC door gasket is sealing properly and I had sealed the gapping in between the cabinet and chassis. I contacted Techline and spoke to Andrew and advised of the issue and Andrew advised to lower the FC door is possible and use my heat gun to reshape the gasket. I lowered the fc door as far as it would go and reshaped the gasket and tested the door. It is sealing properly as before. I advised the customer of the repair. No water leaks observed during service. I did not charge the customer a service fee due to this being the same issue as before. Job completed."