Arrived onsite and found unit icemaker hose not seated fully. Unit is now operating as designed. Advised customer on repairs

"Arrived on site to test unit for console not responding, verified voltage, replaced console, tested unit, unit working as designed, no leaks detected job complete"

"Arrived on site and replaced all parts diagnosed on previous visit, took one picture of dryer heating again. Recommended to apartment maintenance that vent to the exterior of the building be cleared/cleaned to prevent any further damage to dryer, job complete"

"Arrived on site for water leaking. Found frozen fill tube,removed line from valve no dripping or leaks from valve,reconnected line,removed ice build up in fill tube tested water fill to icemaker no leaks."

Arrived onsite for dishwasher not draining. Upon inspection I found the unit not installed with the drain hose. The resident stated the hose has since been lost I replaced the drain pump JIC while the unit was un installed. I installed the drain hose and tested the unit multiple times in diagnostics I found stored error codes for float switch and not draining I cleared the codes and the unit ran through as designed. no leaks were detected during time of service.

Arrived on job for complaints of error code. Found code for stuck button. After replacement test operation.

"Arrived on site to diagnose washer that is not spinning out clothes. Checked error codes and found F7E1 basket speed sensor fault, and lid lock error. I checked the lid lock via diagnostic and found it is not latching. I checked under the unit and found the gearcase spewing oil and splattering it everywhere. Unit needs new gearcase, motor, latch, and clutch kit. Ordering necessary parts. Office to schedule when we receive parts. .; ordrng 1 W11368855 (Control) and 1 WPW10482836 (Latch) and 1 W11159068 (Gearcase) and 1 W10721967 (Cam) and 1 W10850134 (Motor) and 1 W10850138 (Belt)"

Arrived onsite to replace sump and motor as previously diagnosed. Replaced sump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete.

Arrived onsite for washer not filling up enough. Upon inspection of the diagnostics tables I found no error codes stored in the unit. I ran auto and manual diagnostics cycles and all functions are working as designed. The customer still had concerns so we added some towels to the unit and ran a normal cycle on deep water wash. Once the unit stopped filling I found the water level well past the half way mark and all items completely submerged in water. I advised the customer if my findings. No leaks detected during time of service. I called techline to report the situation SR#7731696427 Job complete.

Arrived onsite for range with burners not staying hot. Upon inspection I found 2 of the burners buttons would intermittently get stuck in the down position causing the temp limiters to not cycle correctly. I verified good voltage at the terminal block while all cooktop burners were engaged as well as the bake element in the oven. I replaced the 2 faulty burners and tested. The unit is working as designed at this time. Job complete.

Arrived onsite for washer not spinning clothes out correctly. Upon inspection I found F7E6 error stored in the system. I cleared the code and tiled the unit to inspect the drive. I found the shift actuator had come disconnected from the cam or had slipped out of place. I replaced the actuator and tested the unit. The customer had concerns of a clicking noise but I could not recreate after replacing the part. The unit is now working as designed and no leaks were detected during time of service. Job complete.

Arrived onsite for oven control panel non responsive. Power cycled and reset unit. Tested both upper and lower oven at 350 degrees. Unit is functioning properly. If symptoms persist will need to replace Console W11297709. Job complete .

Arrived onsite for dishwasher bottom panel fallen off. Upon inspection found failed retainer. Used truck stock retainer WPW10503548 to replace. Unit is functioning properly. Job complete

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found unit not aligned with counter. Performed diagnostics mode and found fault code 3-3 OWI fault, 7-1 heating element circuit and 6-1 low water. Monitored test cycle and found minor leak at OWI. Found vent motor running durning a undesignated time in test mode. Will need to replace sump, vent motor and OWI. S. ; ordrng 1 W11084121 (sensor) and 1 WPW10469574 (vent asm)"

Arrived on site. Unable to get access to location where freezer is located customer will call back into office ; O-emld tckt

"Arrived on site to diagnose washer that was not dispensing detergent. Customer advised me the detergent remains in the drawer after cycle. I replaced the drawer and ran the pump for detergent. Could hear pump humming, but doesnt appear to be moving any detergent. Ordering new dispenser pump and control to resolve. I advised the customer to run the unit and follow up if it is properly dispensing, as diagnostic may just run the pump tp verify power. ; ordrng 1 W11316271 (Detergent Pump)"

Arrived on site to diagnose a range that has a burner not working. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time

Arrived on site for no lights. Found defective leds replaced lower left side led module in fresh food and upper right side led in freezer all leds working as designed. ; used 1 W11462342 (Led module) from stock

"Arrived on site to test unit for third rack not staying in. Found both left and right side rails were broken. Replaced rails, tested unit, unit is now working as designed. No stored error codes. No leaks detected. Job complete."

"Arrived on site for a refrigerator that?s frosting and not cooling. Inspected unit and work area. The customer advised that the unit does cool but that she?s getting condensation up near her door switch up at the front top center of her refrigerator. She also advised that her door seemingly pushes itself open when she drives her car up next to it or closes the garage door as if the seal is not strong enough to deal with any airflow movement. Checked the door seal and found the door is still out of place and re-attached the door seal. I did notice that her toe kick plate was pushing against her door not sitting away from the actual door like the freezer was (separate unit). I called whirlpool Techline in spoke to Austin SR# 7731696503. He advised the issue might have been corrected by resealing the gasket into the door but if the issue was with the toe plate leaning into the door causing the unit not to seal properly, that would be an install issue ; ordrng 1 67006564 (screw) and 1 W11199807 (pedal) and 1 WPW10308489 (screw)"

"Arrived on site to test unit for UI suck on loading screen, found UI receiving Proper voltage, found connections was loose, secured connection, tested unit to 350, unit working as designed job complete"

Arrived on site for oven not lighting but just sparking . Found some cooking pans are making contact with igniter connections . Instructed customer about making sure nothing is taller then draw . No gas leaks detected at time of service. Job complete.

Arrived onsite for dryer not drying properly. Upon arrival found unit is operating as designed. Vents need to be cleaned. Job Completed.

Arrived on site to install new on/off switch and to repair the damaged power cord. Gained access to the on/off switch and damaged section of power cord. We repaired the power cord. We then replaced the on/off switch. We powered the unit on. Unit is operating as designed. Job complete

"Arrived on site for dishwasher not starting and tripping breaker. Power cord connection good . Out let is tripping breaker with nothing plugged in . Plugged dishwasher in another outlet ( disposal) . Ran diagnostics,no error codes . Unit ran diagnostics complete . No water leaks detected at time of service.

Arrived on site for ICE BUILD UP ON THE BACK INTERIOR WALL OF FRIDGE SECTION TOWARD BOTTOM OF FRIDGE. We gained access to fridge evaporator found it incased in ice. We cleared the ice from the evaporator. We installed the drip pan kit. We installed the shims into the drip pan to prevent it from warping. We used silicone to seal the evaporator housing and cover. We reassembled the unit

Arrived on site for a washing machine that wall drain. Inspected unit and work area. Confirmed customers complaint in service diagnostics and checked underneath the unit. Found one of the wires disconnected from the drain pump connector. Reattached wiring and tested the unit. The unit begin to work as designed. Call complete.

Arrived on site for washer not filling after previously repaired. Upon arrival found F8e1 long/no fill error. Upon further inspection I found a lot of corrosion around ACU connector to inlet valve. I called whirlpool techline and spoke with Ed Sr#7731689870. Was instructed after doing visual and resistance tests to replace ACU. After repairs I showed customer that washer was filling and cycling as designed. No leaks during repairs. Call complete.

Arrived on site for icemaker leaking into bucket. Upon arrival customer pointed out to me that whenever the icemaker is filling after a few seconds he would notice water dripping near the front of the icemaker around the motor and tray. I was able to confirm the complaint after running a harvest cycle and found that the tray with the ice is formed is separating from the motor itself and could not be repaired , replacement of ice maker. After I reassembled unit I thoroughly tested ice maker and found it no longer leaking. Call complete

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit is pausing itself at the beginning of the cycle. She advised that it will lock and then unlock and then start flashing at her like there?s an issue and sometimes she can press start and I will continue or otherwise it will be pet her and she can?t do anything until she powers the unit off. Ran the unit through diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (UI stuck key) error codes. Tested the lid lock assembly numerous times and it only faulted one time. Tested the unit several times by starting cycles and was able to replicate the issue.. Ran through diagnostics again and found that F5 E1 error code. Replaced the latch assembly and tested the unit. The unit began to work as designed. Call complete.

Arrived on site for washing machine that?s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Looked underneath the unit and found the drain pump connector not connected onto the drain pump. Connected the wire connector and around the unit for an auto test. The unit ran as designed. Call complete.

Arrived on site for washer leaking oil. Upon arrival I found no errors in diagnostics. I did confirm though that underneath unit the gearcase had cracked and leaked oil all over component underneath washer. Unit is a residential unit used within a commercial setting. Will need further autho in order to make repairs. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W10721967 (Cam assy) and 1 WPW10427633 (Cover) and 1 W11395618 (Capacitor) and 1 W10528947 (Hub) and 1 W11095106 (Harness) and 1 Cnote (Need autho for residential unit in commercial setting.)

"Arrived on site for range giving f2e1 error and not heating correctly per customer. Upon arrival I confirmed present error code reported but found no others. I inspected following parts and found results (Broil/16ohms, bake/23.2ohms, sensor/1.083kohms, tod/0.1ohms) after further testing I found ACU had failed. All connections within unit were secure. I replaced ACU and found unit heating but sensor wasnt changing resistance in accordance to the temp changes. After replacing sensor I found unit fully functioning and heating to desired temps as designed. Call complete"

"Onsite for fridge not making ice. Found IM with partial/uneven fill in tray. Ran test 44 harvest. IM completed harvest. Ran IM fill test, tray only partially filled. Found evidence of water splashing when filling tray, but did not splash when fill test was ran. Test 48 ice bucket- unit detecting ice bucket in place when bucket is out due to failure in IM bail arm. Tested water dispenser, unit has proper fill to oz timing. Ordering IM. Also, dual valve, HV control, and UI control jic. Office to reschedule. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11440346(notshowinginMarcone) (HV control) and 1 W10873791 (Icemaker) and 1 W11130216 (UI panel)"

"Onsite for dryer taking multiple cycles to dry clothes. Unit is located in an apartment. Found unit is heating and all fuses/thermostats within spec. Heating element 9.8ohms. Used vent tester to determine airflow-results came back poor for electric dryers (pic in SDQP). Also, checked blower housing and vent hose. Found no blockages or excessive lint build up. Also, advised customer to purchase a new vent hose that is more heavy duty and less flexible to shorten the hose distance allowing better airflow. Unit functioning as designed. Call complete."

"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit and work area. The customer advised that the unit does not get past the wash cycle and will stop before it goes into a rinse or drain and spin. Placed the unit and service diagnostics and found an F7 E7 (motor unable to reach target rpm), and F7 E1 (basket speed fault) error codes. Around the unit through a manual spin speed test and that unit spun for about 45 seconds before quitting. Went through stored error codes again and found that the motor was unable to reach the target RPM. Went through the tech sheet and tested resistance and voltage through the shifter and the motor. The motor ohm?d out 5.7 k ohms on both windings. Checked voltage going to individual components and found proper voltage. Was unable to check continuity between the harness due to the unit being an entertainment center and the control being up at the top of the dryer. Tested a number of components individually.Ordering parts including the motor as well and the office will need to contact the customer to reschedule service due to needing two technicians for two hours. ; ordrng 1 W10890624 (motor-drve) and 1 W11028053 (harns-wire) and 1 W11417071 (LOWER HARNESS )"

Arrived on site for washer not functioning past rinse cycle. Upon arrival I found f7e1 error in diagnostics. Upon further inspection I found belt had cam had come slightly loose from gearcase. Gearcase had no evidence of failure when tested. I reassembled and righted cam down as much as possible and reattached belt. Found error no longer present when weight was added to unit during tests. No leaks during repairs. Call complete

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found none of the components running. Performed diagnostics mode and ran test 4 found compressor and fans running and temperature dropping. Found when out diagnostics mode unit would not run. Will need to replace UI and main control. Found ground on power cord broken. Found no ETA available on parts. Office to schedule return when ETA is available. ordrng 1 W10843055 (cntrl-elec) and 1 W11306946 (POWER CORD) and 1 W11387386 (UI)"

Arrived on site to inspect unit for not illuminating cab. Upon inspection found the units freezer module out causing multiple issues. Replaced module and tested unit. All functions returned. Used 2 modules. Complete

"Arrived on site to diagnose a cooktop that has multiple failures. Found rf burner failed, center infinite switch failed, cooling fan bearings failed and multiple knobs cracked.

Arrived on job to replace previously diagnosed part. After replacement test operation.

"Arrived on site to inspect unit for not turning off when not being used, upon inspection found the units control shorted causing issues.

"Arrived on site to inspect unit for not allowing ice without a large puddle forming, upon inspection found the unit leaking due to ice formation around inlet chute, cleared all ice and tested unit. All functions returned. Complete"

"Arrived on site for customer complaint of lights not working, found failed Led supply and failed module in freezer, I replaced led supply

"Arrived on site to inspect unit for not heating when drying, upon inspection found the units heating element was rusted but worked. Replaced heating element and tested, all functions worked with no leaks. Complete"

"Arrived onsite and replaced the gearcase. Also found oil had damaged the actuator

"Onsite for fridge not cooling in the freezer compartment. FC 38 degrees. Found FC with ice build up around inlet tube (pics in SDQP). Evaporator fan running, drain line clear. Ordering compressor, access valve, and uv drier. Needs SS TECH 2 HOURS. AUTHO. Office to reschedule; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 SSTECH2HOURS (SS TECH 2 HOURS) and 1 AUTHO (AUTHO)"

"Arrived on site to test unit for console not responding, tested unit, found console receiving proper voltage,replaced console, tested unit,unit working as designed,no leaks detected job complete"

"Arrived on site to install previous diagnosed parts. Removed failed door and installed new. Removed failed crisper assembly and installed new. Tested operation. All tested good, no water leaks detected during service."

"Arrived on site for no ice. Diagnosed frozen fill tube and water line entering fill tube disconnected,cleared out ice from fill tube,reconnected line to fill tube,ran icemaker through a cycle water filled icemaker"

Arrived on site and inspected front load washer leaking from the door. Checked the bellow and found an ink pen inside the bellow blocking the drain port holes in the bellow causing leaks. I removed the pen and the customer to wash a load and unit tested properly without any leaks. Job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area.Attempted to replace the motor and found the blower wheel seized onto the motor. Had to chisel out blower wheel and replace both blower wheel and motor. Tested the unit in the unit still would not start. Spoke to CS and was advised to replace to push to start switch. Replace that and still had issues. Is that advised to contact Techline. I call techline and spoke to Drew SR# 7731579791. He had me doing several voltage jacks through the wire harness and concluded that the issue is with the neutral wire coming from the motor and that that was probably our issue all along. He advised to replace the wire harness and to call back if there are any further issues. Replaced wire harness and tested the unit. The unit began to work as designed. Call complete.

Arrived on job for complaints of error code. Found code for stuck button. Will need to replace console. ; ordrng 1 CNOTE (CHECK COLOR SS) and 1 W11449303 (CONSOLE )

Arrived on site unit working as designed no issues

"Arrived on site for cooling complaint. Found freezer temp slightly warmer good frost pattern,ran diagnostics changed defrost setting to basic adjusted temperature setting in diagnostics"

"Arrived on site to inspect unit for not cooling cab. Upon inspection found no compressor start with all lights and fans working, tested with stock start device with no change. Changed control with no change, ordering start device and cap. Office to reschedule ; ordrng 1 W10798748 (Start) and 1 W10590083 (Cap)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and found element needed to be replaced too. Job Completed customer said it was good.

Arrived on site for no cool. Found compressor extremely hot and not running,starter tripping,installed a new starter same issue compressor attempting to power on then shuts off diagnosed a defective compressor. Will need R600 tech ; ordrng 1 W11547126 (Compressor) and 1 Nonuvdrier (Non uv drier) and 1 W11506635 (Access valve) and 1 R600tech (R600 tech)"

Arrived on site to test unit for error code f1e0. Maintenance manager has made multiple work orders for same unit. Unit has been previously diagnosed. Needing control to fix issue. Office to reschedule. ; ordrng 1 W11435999 (Control)

"Arrived onsite for washer making loud grinding sound. Upon arrival put unit in diagnostics and found no stored error codes. Tan auto cycle and did not hear noise. Ran individual agitation and spin test and noise was apparent. Inspected underneath unit and found signs of gearcase failure with oil on cam. Also found cam gears had been worn down. Will need to order cam and belt. Returning with gearcase, actuator and hub. Office to reschedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

Arrived on site for complaints of oven gram damage. Found frame damaged on bottom front left side. Took pictures. Called techline SR#7731676799

"Arrived on site for LOUD BUZZING.THIS IS HOW IT STARTED LAST TIME. ICEMAKER NOT PRODUCING. LIGHTS STILL WORKING. We checked temps in freezer and found them abnormal. We gained access to the back of the unit to do a amp draw test at complete and found normal amps there. We gained access to the control and tested voltage to the control. We then check continuity through defrost element at the connectors on the control board found no continuity. We then gained access to the FC evaporator and found it incased in ice after cleaning ice we tested the thermal fuses found them good. We performed a continuity test through the defrost element at the element itself and found good continuity there.

"Arrived on site and washer is in a retirement community laundry room. inspected washer and found no saved error codes, ran a diagnostic cycle and then a quick wash cycle and both completed properly. Found a commercial detergent dispenser that is not connected to washer. A hose was just shoved into rear panel and a zip tie was put there to hold it. Detergent in bottle does not say HE anywhere. Took multiple pictures. Described all washer issues to community management."

Arrived onsite and corrected original hinges to repair door alignment issue. All checks good. Unit is now operating as designed.

"Arrived on site and replaced bracket from previous visit, job complete"

Arrived on site for dryer door felt torn and give error code F3-E2. Inspected unit and work area. Performed diagnostics mode and verified error code F3-E2 shorted opened moisture sensor. Tested sensor in diagnostics mode and found sensor did not respond. Gained access to sensor and measured resistance at harness and found failed harness. Will need to replace harness and door felt. Found no ETA available on felt. Informed customer on back order part. Office to schedule return when ETA is available.; ordrng 1 W11243078 (SEAL) and 1 WPW10298258 (harns-wire)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door hinges and tested the unit. The unit began to work at the time. Call complete.

"Arrived on site for refrigerator lights not working. Inspected unit and work area. Found FC door handle loose. Traced DC voltage and found back left module failed. SRemoved failed module and installed new. Tightened FC door handle. Tested light and door operation. All tested good, no water leaks detected during service. Paid in full on check #5750"

"Arrived on site to inspect unit for not allowing water through dispenser, upon inspection found the unit was clogged at some point in water tubing, changed both valves and tested, no change found, ordering resiviour and turned down temps. Customer will monitor. Office to reschedule ; ordrng 1 W10413160 (Resivioir)"

"Arrived on site for cooling complaint. Compressor and fans running temperature reading 35? in freezer section,no frost formation on bottom section of evaporator diagnosed unit will need a compressor and evaporator. ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for water leak, tested unit, found hot water hose not tightened enough, tightened hose, ran diagnostics, unit working as designed, advised customer to replace hoses if issue persist as hose gaskets were worn, no leaks detected. job complete."

Arrived on job for complaints of not draining properly. Found debris in pump and a broken sensor. Removed debris in pump and ordered Sensor. ; ordrng 1 WPW10705575 (sensor)

Arrived on site to diagnose a refrigerator that has rust on doors and freezer door not attached on right side. Reset door in mounting All is working properly at this time. No leaks were found at time of service.

"Arrived on site to inspect cooktop burner not adjusting in temps. Upon further inspection, the customer advised this the front left burner only works in high temps. I had the customer sign the waiver of damages when removing glass cooktop. I removed the glass cooktop and inspected the switch and found it shorted. I removed and replaced the switch and tested. Unit is operating as designed Job completed."

"Arrived on site to test unit for not drying properly. No stored error codes. Ran diagnostics and all functions operating as designed. Vent damper working as designed. Advised customer on rinse aid, purging cold water and propping door open upon completed cycle. No leaks detected. Job complete."

Arrived on site to diagnose a dishwasher that is not cycling properly. Found error codes not cleared and wiring pinched in drain pump. Corrected both issues and all is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit was not catching due to a bent latch/catch, replaced catch and all functions worked normally. Complete"

New ui damaged and needs to be reordered. Office to set return appointment. ; ordrng 1 W11160285 (Ui)

"Arrived on site to inspect Unit for the outer panels being bent, upon inspection did find the panels bent causing issues, customer wanted replaced and was instructed to call Lowes and was given case info. I told customer it was a replaceable part and we will order it while he speaks with Lowes. Office to reschedule ; ordrng 1 W11174572 (Panels)"

"Arrived on site for customer complaint of unit leaking, found signs of leak coming out from over the bottom lip of dishwasher. I removed door, no leaks coming from dispenser or vent area, I ran test cycle with no dishes and no soap, unit tested good. Instructed customer to use less soap and to make sure nothing is interfering with spray arms. No leaks at time of service."

"Arrived on site for complaints of oven display frozen, buttons not responding. Reset breaker and reset unit. Display working properly, tested unit, everything working properly."

Arrived on site to diagnose a washer that is not cycling properly. Found drain line installed to far into pipe in wall causing water to siphon out of machine. Installed drain line correctly and all is working properly at this time. No leaks were found at time of service.

Arrived onsite for door hing falling apart. Upon arrival found hinge damaged replaced and tested unit is operating as designed. Job Completed.

Arrived onsite for dishwasher randomly stopping. Upon arrival found unit control and UI miscommunicating.Office to reschedule upon receiving parts.; ordrng 1 W10803367 (Control panel)

Arrived on site for loud noise. Diagnosed loud vibration noise from condenser coils adjusted condenser coils and hinges noise no longer present

"Arrived on site to inspect unit for not heating, upon inspection found the module and display shorted. Replaced both parts and tested unit. All functions returned with no issues.

Arrived onsite for refrigerator leaking from the back. Upon inspection found drain tube not seated correctly and when unit defrost the tube misses the pan and leaks onto the base of the refrigerator. Secured tube to drain into pan. Unit is functioning properly. Job complete

"Arrived on site to replace heater due to old heater missing rubber seals and not creating a proper seal that caused leak. After replacing heater and heater nuts, unit tested good, no leaks."

Arrived onsite for microwave not functioning. Upon arrival unit was powered on with door open. Closed door and internal light stayed on and turntable began to spin on its own. Set cook time and pressed start but would only beep. Checked all switches and interlocks. Tested fine so Called tech line for assistance. Walked through wiring test but all was correct. Tech line recommended replacing interlock assembly with designated part numbers and bringing the control board just in case. Office to reschedule SR#7731681729. ; ordrng 1 W11182140 (interlock UPPER ) and 1 W11182141 (interlock LOWER)

Arrived onsite to replace damaged panel. Unit is functioning properly. Job complete

"Arrived onsite for wall oven jumping time or getting stuck 30 mins ahead or behind. Upon inspection I found the unit did not have any stored error codes. I found the unit was not connected to WiFi. We attempted to get connected but the customer was having issues with their homes WiFi. I confirmed the bake,broil elements as well as the cooling fan were operating as designed.

Arrived onsite for unit having a damaged control panel. Looked at the unit and saw damage control panel. Replaced panel. No issues at this time. Job complete

"Arrived onsite and found refrigerator icemaker was slow to produce ice following a move with the refrigerator. Set up refrigerator for optimal performance and ran a short defrost to combat any build up in the freezer that may be contributing to an issue, however ice is good and full at time of service. Temps are consistent with normal use."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=29 degrees. When I went to test temps in the RC section I found the evaporator engulfed in ice. I pulled the unit out and checked the drain tube and found it badly gapped (photo). I sealed the tube with silicone (photo), but found it badly warped and will need to be replaced. I advised the customer that they will need to pull the unit out and unplug it and place towels around the baseboards to protect from any leaking water. I am ordering he drain tube and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11084807 (Drain tube) and 1 W11457241 (Drip pan kit)"

"Arrived on site to replaced the gear case and lid lock. We attempted to remove the gear case and found it seized into the basket. I am ordering a new tub and basket. I found cracks in the lid, I am also ordering a new lid. The office will reschedule when we have an eta on the parts.; ordrng 1 W11219115 (Tub) and 1 W10811960 (Basket) and 1 W11259006 (Lid)"

"Arrived onsite to install previously diagnosed parts. I installed the feed tube, manifold and upper spray arm. The unit is working as designed and no leaks detect during service. Job complete."