Near Austin, TX 78745
Robert
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW4816FW0 Arrived on job for complaints of not always starting. Found start button not always working. Will need control board on next visit. ; saved tckt
Near Austin, TX 78726
Paul
Job Details: 02/27/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer not spinning the clothes out. I tested the washer in auto diagnostics and the unit completed the cycle and worked as designed. I tested the unit in manual and switched between agitate and high speed spin and the unit worked correctly every time. I tested the door lock multiple times in manual and it locked and unlocked correctly with no issues. I checked stored error codes and did find an F3E1, F8E1, & F8E6. I also found the leveling legs screwed all the way in the chassis. I adjusted the leveling legs out for max height. I pulled about a foot of the drain hose out of the drain pipe and tie wrapped it to secure it. I found the pressure hose in good condition. I went over detergent use and amounts with the customer and explained about cleaning the washer. There were no water leaks present at the time of service. Call complete."
Near Elgin, TX 78621
Cliff
Job Details: 02/27/2019
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer is not heating. Tested unit and found 120 V on each leg of power but only one volt when checked together. Homeowner has a bad breaker and will need an electrician to complete the repair. No further repairs to be done by Appliance Express at this time.
Near Austin, TX 78727
Cliff
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site to diagnose a washing machine that is spinning loudly and has a lid that is dropping abnormally. Found left side hinge broken and screw stripped out inside of hinge causing hinge not to be able to be removed from lid assembly. Also noted failed bearing in unit and lid separating due to hinge failure. Lid, hinges, and bearing will all need to be replaced to complete repairs. Others will need to have autho provided by extended warranty and set return appointment for 2 hours.; ordrng 1 CNOTES (NEEDS AUTHO AND 2 HOUR JOB.) and 1 W10842412 (lid)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/27/2019
OVEN WHIRLPOOL WFG540H0ES1 "Arrived on site for oven temperature to hot and front left burner not igniting. Rest calibration back to 0. Performed temperature test on bake mode at 350°. Tested front burners, found cap it wrapped on both front burners and front left burner head. Replaced caps and burner and tested all burners, all tested good. Found average temperature in oven at 347°. Spoke with customer user care guide. All tested good."
Near Pflugerville, TX 78660
Steve C.
Job Details: 02/27/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for the unit is not heating properly. Tested the unit at 350° and found the actual temperature is at 320°. Calibrated the unit 30° more and the unit is working properly.
Near Austin, TX 78727
Cliff
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site to diagnose a refrigerator that is making unusual noises. Tested unit and found air damper running very loudly indicating damper failure. Replaced air damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Waco, TX 76704
Al
Job Details: 02/27/2019
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not working. Checked voltage at the unit and got L1/L2 .5 L1/N OL and L2/N OL.Customer advised there is a shared 240 that runs underneath the residence. Problem is not with the dryer, it’s with the electrical outlet.JOB COMPLETE"
Near Kingsland, TX 78639
Thomas L.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for doorhandle issues. Found that the top set screw hole in the right handle was split and could not be tightened. Replaced handle. All water connections are dry.
Near Austin, TX 78741
Joseph C.
Job Details: 02/27/2019
WASHER AMANA NTW4516FW1 "Arrived on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced control, temperature selector switch, pulley shield and inlet valve. Tested and calibrated unit. Unit is performing as designed. Spoke with customer, as I could(non English speaker), about roach infestation. Tried to make her aware that further repairs will not be made in the future, if infestation is not addressed."
Near Killeen, TX 76549
Arthur B.
Job Details: 02/27/2019
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel to check continuity on element. Found no continuity on element and cutoff. Removed and replace element and cutoff. Reassembled. Tested unit. Unit now tumble and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Arrived on site for refrigerator with low ice production. Measured temperature in FC at 3° and RC at 35°. Advanced ice maker cycle. Checked door switch to see if full engaging. Called tech support and spoke with TJ he stated unit is operating as designed (SR# 7724264277). According to tech support unit tested good, no water leaks present."
Near Austin, TX 78734
Paul
Job Details: 02/27/2019
RANGE KITCHENAID KEBC107KSS0 Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the main control and the touch membrane would not respond on and button. After a few minutes the F2E1 error appeared showing the control does not recognize the keypad. I explained to the customer that the keypad was discontinued and that we could not get it. Call complete.
Near Leander, TX 78641
James
Job Details: 02/27/2019
DRYER WHIRLPOOL MED3500FW1 Arrived on site and tested operation. I found the unit heats up really fast but cools down slowly. Tested air flow at unit and found to be good. Check for air flow at exterior vents and found no air flow. Instructed customer that she would need to have the vent cleaned to outside to ensure proper air flow. Unit working as designed. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 02/27/2019
OVEN WHIRLPOOL WFG525S0HS1 "arrived on site to inspect oven bottom panel. Upon further inspection, I found some damage to the center of the bottom panel. I appears that the panel paint had bubbled. Also found some black colored paint residue towards the back of the bottom panel. I removed and replaced the bottom panel and tested the unit. Operation was good. No gas leaks detected during service, job completed."
Near Killeen, TX 76549
Arthur B.
Job Details: 02/27/2019
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite for customer complaint of front load washer not starting. Attempted to run diagnostics and found control not responding. Removed and replaced control. Reassembled and tested unit. Unit now locks,fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78746
Robert
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTE304DSS0 Arrived on job for complaints of leaks found the sump leaks at diverter motor. Customer only wants RJ or LC for return. ; ordrng 1 WPW10455261 (pump&motor)
Near Waco, TX 76706
Al
Job Details: 02/27/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived to inspect range with variable temperatures. Confirmed the complaint and removed and replaced the oven temperature sensor. Reassembled and unit tested as designed. JOB COMPLETE.
Near Georgetown, TX 78628
Tyler B.
Job Details: 02/27/2019
OVEN WHIRLPOOL WOD97EC0HZ00 "A river back on sote for low fan speed, spoke with tl and they recommend replacing lower blower motor, replaced blower and tested good, unit heated to 350 upper and lower with no issues."
Near Austin, TX 78754
Luis
Job Details: 02/27/2019
REFRIGERATOR GE PSS26MSWASS "Arrived on site for no water. Tested dispenser no water found obstruction in water line,removed obstruction,tested water dispenser unit working as designed."
Near Austin, TX 78734
Paul
Job Details: 02/27/2019
DRYER KENMORE 110.8658111 Arrived onsite for the dryer that starts but shuts off after a couple of minutes. I found a drum roller broken and the heater burned out. Need to replace the heater and install a rebuild kit.
Near Austin, TX 78747
Leonardo
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to test unit for unit not washing. Test unit and found unit not getting any water in. Found valve turned off, opened water valve to allow water to unit and unit getting filled and wash motor coming on. Unit draining correctly no leaks present at this time Job complete"
Near , TX 78641
James
Job Details: 02/27/2019
DRYER AMANA NED4655EW1 Arrived on site and tested operation. I found the unit making a very loud growling noise and then cuts off after a few seconds. Inspected blower housing and found that the blower has come off of the motor. Reinstalled and tested only to find the same result. Unit will need new motor and blower to repair ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Austin, TX 78739
Brandon
Job Details: 02/27/2019
WASHER WHIRLPOOL WFW8640bw0 "Arrived on site for customer complaint of bellow spring that fell off, I put bellow spring back on, unit tested good. Collected service fee on cc."
Near Robinson, TX 76706
Al
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived to inspect washer tripping the GFCI breaker in the kitchen. Ran diagnostics on the washer and got F3E2 error code. I removed the water inlet hoses and discovered debris in the hoses. I cleared the debris and retested the unit and got NO error codes.I called whirlpool tech line and spoke with Rich, about the tripping issue. Rich advised the unit was somehow wired into the GFCI circuit and needed to be plugged into a properly grounded standard plug. (SR # 7724249151)Spoke with customer and INSTRUCTED her about the GFCI plug and advised her on a solution.Customer advised they just purchased the unit on 1/22/19."
Near Johnson City, TX 78636
Brandon
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of fan motor staying on after unit was finished with the cycle. I replaced vent and control, unit tested good."
Near Lago Vista, TX 78645
James
Job Details: 02/27/2019
ICE MACHINE KITCHENAID KUIC18PNTS1 Arrived on site and installed new cutter grid. Tested operation and unit making ice properly. Job complete
Near Austin, TX 78744
Robert
Job Details: 02/27/2019
DRYER MAYTAG MED5500FW0 "Arrived on job for complaints of not drying. Ran diagnostics and no codes found. Heater is on and working properly. Found no air flow leaving unit, recommend customer gets vent cleaning service."
Near Georgetown, TX 78633
James
Job Details: 02/27/2019
OVEN WHIRLPOOL WFE550S0HZ0 Arrived on site and tested operation. I found light not working due to bulb has failed. Preheated oven to 400 degrees and tested temps. I found unit averaging 392. Calibrated up 10 degrees and tested and found unit averaging 402. Unit tests good. Job complete
Near Austin, TX 78744
Scott
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site disaster leaking. Ran diagnostics couldn’t duplicate leaks . No error codes . Also a Manuel fill let tub for 3/4 of ways . With console back off . No water leaks detected . No issues with drain stand during drain .all checked good on hose connections as well . Ran another test cycle . No water leaks detected . Did notice a lot of powdered soap . Tenet may be using wrong type of soap. Looked but couldn’t find soap they are using .job complete .
Near Austin, TX 78754
Luis
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for no cool in fresh food. Found freezer drain frozen over causing ice build up to block return vent. Unable to remove bottom drawer due to bucket incased in ice. Customer will need to defrost refrigerator 24 hrs with freezer door left open and towel on floor,informed customer on defrost procedure."
Near Austin, TX 78723
Cliff
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to diagnose a dishwasher that is not cleaning. Tested unit and found circulation motor shorted out. Replaced pump and motor assembly. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Salado, TX 76571
Arthur B.
Job Details: 02/27/2019
REFRIGERATOR ELECTROLUX EI32AR65JS1 "Arrived onsite to install new compressor to refrigerator from my prior visit’s diagnosis. Removed faulty compressor. Installed new compressor,process stub and drier using braising methods. Vacuumed unit down to -25psi. Charged unit with 3.50oz of R134a refrigerant. Powered up unit. Saw good frost pattern beginning to form. No other issues found. No water source connected to unit at time of service."
Near Round Rock, TX 78664
Tyler B.
Job Details: 02/27/2019
WASHER GE GTW680BSJWS "Arrived on site for unit beeps not responding to buttons, found volume all the way up but no chimes, replaced control and Testd good, no leaks on site"
Near Austin, TX 78702
Scott
Job Details: 02/27/2019
RANGE KITCHENAID KFGD500ESS04 Arrived on site for range not getting gas . Arrived on site all top burners and both ovens were working . Couldn’t duplicate not working . No gas leaks detected at time of service . Job complete .
Near Austin, TX 78717
Tyler B.
Job Details: 02/27/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for unit not heating properly, set to 350 and picked up and average of 320' removed unit, tested sensor at board and t sites within spec,,replaced control and repeated test at 350. And picked up an average of 354 , unit is now operating as designed."
Near Leander, TX 78641
James
Job Details: 02/27/2019
WASHER WHIRLPOOL MHW3505FW1 Arrived on site and found door lock light flashing and no operation from ui. Unplugged unit to attempt to reset but it would not. Set unit into diagnostics and the door unlocked. Unit ran diagnostics properly with no errors but would not start a normal cycle as the ui would shut off as soon as you hit start or within 10 seconds of waking up ui. Unplugged unit for 1 minute and plugged back in. Unit is now cycling properly and all functions test good. Job complete
Near Round Rock, TX 78665
Steve C.
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW4616FW2 Arrived on site for the unit is not spinning properly. Tested the unit and found the unit is not leveled. Level the unit in the unit is working properly. All water connections were dry at the time of service.
Near New Braunfels, TX 78130
Kevin
Job Details: 02/27/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found customer was experiencing long dry times, since service call was made customer has had exhaust vent to exterior cleaned and dryer is not working properly. Airflow is good unit is heating correctly, no lint Build up in cabinet at time of service, job complete"
Near Austin, TX 78704
Luis
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived on site talked to receptionist called tenant at 2303 no issues with fridge
Near Temple, TX 76502
Al
Job Details: 02/27/2019
DRYER WHIRLPOOL WED5600XW0 Arrived to inspect dryer making squeaking noise. I verified the complaint and removed and the bottom access door and reseated it into the clips. The noise went away. Customer now satisfied with the results.JOB COMPLETE.
Near New Braunfels, TX 78130
Kevin
Job Details: 02/27/2019
WASHER MAYTAG MHW5630HW0 "arrived on site and inspected washing machine and found error code for long fill, ran washer in diagnostic cycle and found water pressure on cold and hot are good. Discussed with tech line and found drain hose inserted too far into standpipe likely causing a siphon. Corrected drain hose, no water leaks from connections at time of service, job complete 7724258435"
Near Elgin, TX 78621
Cliff
Job Details: 02/27/2019
OVEN KITCHENAID KODT107ESS01 "Arrived on site to diagnose an oven that is not heating properly. Tested unit and found temperature readings through diagnostics prior to running calibration. I’ve been was only around 70° and unit was registering over 130 in diagnostics. Control panel, control board, and both oven temp sensors will need to be replaced to complete repairs. Due to part availability office will need to set return date.; ordrng 1 W10916758 (swtch-memb)"
Near Austin, TX 78727
Cliff
Job Details: 02/27/2019
REFRIGERATOR AMANA ABB1921BRM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerator not defrosting. Defrost issue is due to failed/shorted control board. Verified functionality of defrost heater and defroster bi-metal. Replaced control and tested unit and found Alex functioning properly at this time. Homeowner will defrost unit. Advise homeowner on possible water leaks during defrost and had defrost waiver signed.
Near Waco, TX 76710
Al
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived to install previously ordered part. Removed and replaced the freezer door. Reassembled and tested the unit and the water inlet valve needs to be replaced. During test I attempted to dispense water and water shot out from the valve. Rescheduled for 2/28/19 Delivery door code 9865NEEDS MORE WORK.; ordrng 1 WPW10341320 (VALVE INLET )
Near Austin, TX 78734
Paul
Job Details: 02/27/2019
DRYER MAYTAG MED6630HC0 Arrived onsite for the dryer with long dry times. Me stated she had to run multiple cycles because the unit would say the clothes were done and they were very wet. I found the dryer cycling between 136-164 degrees and keeping a 150 degree average temperature. I did find the temp very slow to drop indicating some restriction in the house vent. I advised the home owner to call the contractor because this is a new build. I also found the dryer leaning to the rear keeping the clothing from touching the sensor bars. I adjusted the level of the unit so the clothes would contact the sensor bars. The unit is working as designed. Call complete.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for no drain condition. Found that the drain pump was locked up. Replaced drain pump and tested. All water connections are dry.
Near Lago Vista, TX 78645
James
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and tested operation. I found the water lines chattering while dispensing water. Replaced valves and filter head and chatter remained. I found the pressure coming in to be too high causing the chatter. Turned down pressure by closing valve and unit is now working properly. All water connections dry at time of service. Job complete
Near Austin, TX 78702
Luis
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL MBF1958XEW4 "Arrived on site for water leaking and loud clicking noise. Diagnosed frozen drain and faulty icemaker. Installed updated drain tube kit,cleared ice from drain checked water flow through drain good,installed new icemaker ran icemaker through a cycle water filled icemaker no odd noise unit working as designed. Icemaker.
Near Austin, TX 78703
Luis
Job Details: 02/27/2019
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site for no ice. Ran diagnostic weak water flow,removed water valve found weak water flow from source,traced water line to external filter. Added water to reservoir ran continued diagnostics all other test passed diagnosed customer will need to replace water filter."
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for no operation. Found failed touch panel and control board. Power in but not out.; ordrng 1 W11177740 (CONTROL) and 1 WPW10653840 (door latch)
Near Del Valle, TX 78617
Scott
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for wet load at end of wash. Found washer is in a shed the small board left rear foot is sitting on is breaking causing washer to lean back , enough of lean the basket is almost touching rear of cabinet .explained to husband that they need to fix the sub floor and level unit properly .ran diagnostics got off balanced load . No water leaks detected @ time of service . Job complete."
Near Kyle, TX 78640
Robert
Job Details: 02/27/2019
WASHER WHIRLPOOL MVWB865GW0 Arrived on job to drop cap. Cap dropped off.
Near Pflugerville, TX 78664
Steve C.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site for the unit is leaking water. Tested the unit and found the water tube next to the filter housing is not inserted properly in the quick connect. Security connections and tested unit. Unit works properly and all water connections were dry at the time of service.
Near Belton, TX 76513
Al
Job Details: 02/27/2019
WASHER WHIRLPOOL MVWC425BW0 Arrived to inspect washer grinding. Removed the plastic cover from underneath the washer and noticed the nut was loose. Tightened the nut and tested the unit and tested as designed.No parts installed.JOB COMPLETE.
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/27/2019
OVEN WHIRLPOOL WFE775H0HV "Arrived on site for door glass replacement, replaced glass and tested good."
Near Johnson City, TX 78636
Brandon
Job Details: 02/27/2019
WASHER MAYTAG MHW5500FW1 "Arrived on site for customer complaint of washer having lots of suds and door not opening and not spinning. Found F3e1 error code in diagnostic mode, found customer was using to much soap causing over sudsing. Unit tested good"
Near Taylor, TX 76574
Steve C.
Job Details: 02/27/2019
WASHER GE GTW330ASK4WW "Arrived on site for the unit belt keeps coming off. Tested the unit and found the unit will need a new motor, pulley and a new belt due to the belt keeps coming off every second wash cycle.; ordrng 1 WH01X27538 (BELT)"
Near Cedar Park, TX 78613
Lou
Job Details: 02/27/2019
WASHER WHIRLPOOL WFW95HEDW0 "arrived on site to inspect washer with water in door gasket. Upon further inspection, I placed the unit in diagnostics and it showed error codes F5E2 and F8E3. I cleared the codes and continued with testing. At the end of diagnostics, there were no error codes and the unit operated as designed. I did find a large amount of suds in the unit while testing. Advised customer to cut back on detergent use. I found that there was some water still standing in the drain area of the bellow. Using my wet vac, I got the water out ad inspected the bellow and found a large amount of debris in the drain ports of the bellow. I cleared the debris ad then inspected the drain pump and found it to be clear. I vacuumed out the inside of the pump for any debris that I could not see. Ran the unit through diagnostics again and it operated as designed with no error codes showing. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL MDB4949SDH3 "arrived on site and set dishwasher into diagnostic cycle and found saved error F8e3, f8e2, ran a diagnostic cycle and found all functions are operating properly. Customer is experiencing cycle stopping after 5 minutes. Replaced control board and began a cycle on normal and observed it for 10 minutes. No further repair is needed at this time job complete"
Near Leander, TX 78641
James
Job Details: 02/27/2019
REFRIGERATOR KITCHENAID KORU06RSSS00 Arrived on site and tested operation. I found unit set to it’s warmest setting and the temp in unit is down to 29 degrees. I found the thermostat to be faulty. Collected diagnosis which applies to quote. ; ordrng 1 2303662 (thermostat)
Near Killeen, TX 76549
Arthur B.
Job Details: 02/27/2019
MICROWAVE KENMORE 790.8032331 Arrived onsite for customer complaint of OTR microwave fuse blown and not coming on. Removed access cover and found incorrect fuse installed. Installed proper fuse and reassembled. Powered up unit and tested. Unit now comes on. Heated 1 cup of water @ 2mins. Water was boiling with no issues. No other issues found.
Near Austin, TX 78746
Kevin
Job Details: 02/27/2019
DRYER WHIRLPOOL WGD9400SU0 arrived on site and inspected dryer and found S 22 error in the first 10 minutes of operation. Measured original thermistor resistance comparing it to a new one and it was 40% higher.Replaced thermistor and air code still pops up. Spoke with tech line and they recommended confirming harness is good and after checking they recommended replacing the control board. Remaining labor and control board will need to be collected on second visit.; ordrng 1 WPW10110641 (cntrl-elec)
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/27/2019
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for range, baking cycle not working and burner flames on cooktop are to high. Per diagnostics and tested bake mode, found spark igniter sparking but not igniter burner. Gained access to bake igniter and adjust igniter and tested. Lowed cooktop flames and tested. All tested good."
Near Austin, TX 78703
Luis
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS965CIAM01 "Arrived on site for filter housing issue. Found filter housing door unable to open. Forced housing open found housing not correctly mounted to side wall inserts,installed housing correctly to liner inserts tested door closure on housing unit working as designed installed water filter customer provided water dispensing"
Near Luling, TX 78648
Diego G.
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site. Checked for rack issues. Found right rail for upper rack broken. Replaced rail and cycled, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site. Checked for rack issues. Found right rail for upper rack broken. Replaced rail and cycled, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 02/27/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site. Checked for rack issues. Found right rail for upper rack broken. Replaced rail and cycled, all functions tested OK. No leaks present. Job complete"
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived on site for nosiey unit, fan RF EVAP complete frosted cause fan to ice up, advised customer on defrost failures, signed waiver and will return with therm, no leaks on site ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (FAN)"
Near Kingsland, TX 78639
Thomas L.
Job Details: 02/27/2019
REFRIGERATOR FRIGIDAIRE FPRU19F8RFE Arrived on site for no cool condition. Found that the unit control has failed. Replaced control and unit now starts up properly. No water is hooked up to this unit.
Near Austin, TX 78744
Robert
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW4955HW Arrived on job for complaints of not filling with water. Ran diagnostics and no codes. Washer filled to normal level. Operation of washer normal. No leaks detected at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 02/27/2019
DISHWASHER WHIRLPOOL WDF320PADS2 "arrived on site to inspect dishwasher plastic burning smell. Placed the unit in diagnostics showing no error codes. Unit operated as designed. Removed toe plate ad inspected underneath and no evidence of any burnt parts/plastic. Removed outer door panel to inspect control and dispenser and found no evidence of burnt plastic. Removed the unit from its space ad found no evidence of anything being burnt. Advised customer of my findings. No water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 02/27/2019
DRYER MAYTAG MEDC215EW1 Arrived onsite for customer complaint of dryer not starting. Removed back panel and found proper 240V. Checked thermal fuse and found thermal fuse open. Removed and replaced thermal fuse. Reassembled and tested. Dryer now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near New Braunfels, TX 78130
Kevin
Job Details: 02/27/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected washer and found customer is having difficulty at start of cycle, explained how correct loading procedure affects the water cycle. How much detergent is correct, how each cycle operates. Found that all functions are operating properly on washer, no water leaks from connections at time of service, job complete."
Near Leander, TX 78641
James
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived on site and tested operation. I found the dispenser motor making a loud noise and shaft is not turning. Removed motor access panel and found to be completely frozen over. Instructed customer that I would have to remove the ice to access motor and it is possible that the harness is damaged due to the ice build up. Removed ice from housing and found harness to be good. I found the auger shaft tube full of ice as well and removed ice build up. Installed new motor and drilled a weep hole in the motor housing cover. Tested operation and found unit now working properly. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 02/27/2019
RANGE KITCHENAID KERC608LSS0 Arrived on site to test unit for unit not showing display. Test unit and found oven still heating just no display. Found bad display board. Replaced board. Test unit after replacing board and unit showing the display job complete all buttons and function working correctly at this time.
Near Seguin, TX 78155
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site. Check for no ice issues. Found bad module on ice maker not allowing icemaker to cycle. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 48 hours for ice bin to fill up all the way. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site. Check for no ice issues. Found bad module on ice maker not allowing icemaker to cycle. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 48 hours for ice bin to fill up all the way. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site. Check for no ice issues. Found bad module on ice maker not allowing icemaker to cycle. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 48 hours for ice bin to fill up all the way. No leaks present. Job complete"
Near Austin, TX 78728
Lou
Job Details: 02/27/2019
DRYER WHIRLPOOL RED4640YQ1 "arrived on site to inspect dryer with no operation. I found that the unit was plugged in and the breaker was good with 240V at the outlet and unit. I removed the back panel and found a large amount of lint debris on the element heater box and inside the unit. I checked ohms at the element, cutoffs, and fuse and found the fuse open. I removed the element to inspect and found the center plate cracked, but it was still showing to be good. I replaced the fuse and tested the unit and it operated as designed. Due to the center plate being cracked in the element, I am ordering an element and CNOTE LSO per customer request and scheduled return service for 02/27/19. I will return with the cutoffs and repair kit just in case. I vacuumed the lint from the back of the unit. ; ordrng 1 279838 (element,heater) and 1 CNOTE (LSO)"
Near Austin, TX 78704
Scott
Job Details: 02/27/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site ,replaced tub . Tested unit all checked good . Nonwater leaks detected at time of service . Job complete ."
Near Cedar Park, TX 78613
Lou
Job Details: 02/27/2019
WASHER MAYTAG MHW5500FW1 "arrived on site to inspect washer error codes. I placed the unit in diagnostics and it showed error code F8E1-no water detected. Cleared the code and continued with testing. Unit operated as designed. During testing, I found a large amount of detergent suds in the basket. The unit is sensing this and not allowing enough water to the unit. I checked the inlet valves and they were good/debris free. I advised the customer of my findings and recommended some use and care tips and detergent use. No water leaks observed during service, job completed."
Near Austin, TX 78749
Luis
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for cool. Fans running,compressor running no frost on evaporator diagnosed leak in system will need new compressor and evaporator. Job needs 2 hrs for repairs need AUTHO approval ; ordrng 1 2XLABOR (2X LABOR) and 1 JOBNEEDS2HRSFORREPAIRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10466675 (COMPRESSOR) and 1 WPW10608485 (EVAPORATOR ), states that autho needed"
Near Waco, TX 76710
Al
Job Details: 02/27/2019
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not responding. Verified complaint and removed and replaced the panel and the control. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/27/2019
DRYER AMANA NED4655EW1 "Arrived on site for “unit not heating” complaint. Inspected unit and found one leg of wall plug with no power. Wall socket will need to be repaired, before unit can be tested. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78703
Leonardo
Job Details: 02/27/2019
MICROWAVE KITCHENAID KEMS378SSS00 "Arrived on site to test unit for unit not getting to temp. Found bad sensor, replaced new sensor WPW10131825 and new broil element .Test unit after replacing parts and unit test good job complete."
Near Temple, TX 76502
Al
Job Details: 02/27/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived to inspect microwave with intermittent interior light. Removed and replaced both interlocks and all 3 switches and the fuse. Reassembled and unit tested as designed.JOB COMPLETE.
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/27/2019
DRYER AMANA NED4655EW1 "Arrived on site for “timer not advancing” complaint. Inspected unit and found loose wire to timer and wall socket has bad ground. Reattached wire to timer, but customer will need to address open ground issue. Recommend customer have landlord repair wiring issue. No able to test unit, due to condition of wall socket. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Burnet, TX 78611
Thomas L.
Job Details: 02/27/2019
WASHER MAYTAG PAVT244AWW Arrived on site for unit not spinning properly. Found drain pump is not working thus the unit is not spinning properly. Ordering a new pump.; ordrng 1 WP35-6780 (PUMP)
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site. Check for freezer issues. Found rails off track not allowing freezer door to close all the way. Adjusted rails and tested freezer door, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site. Check for freezer issues. Found rails off track not allowing freezer door to close all the way. Adjusted rails and tested freezer door, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site. Check for freezer issues. Found rails off track not allowing freezer door to close all the way. Adjusted rails and tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78728
Lou
Job Details: 02/27/2019
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer no heat. Upon further inspection, I found that the outlet was burnt. I verified voltage at the outlet, but the unit was not getting voltage whenever I turned the unit on. I checked the element and found the metal center plate was burnt and cracked and showing open. Also found the thermostat was open. I removed and replaced the element and am ordering the thermostat and scheduled return service for 02/27/19. I advised the customer that they need to contact management to take a look at the outlet and possibly have it changed out. No lint observed during service.; ordrng 1 WP3387134 (thrmst-fix)"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/27/2019
WASHER MAYTAG MVWC565FW0 "Arrived on site. Checked for and draining issues. Found bad pump not allow water to drain. Replaced drain pump and cycled, all functions tested OK. No leaks present. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/27/2019
WASHER MAYTAG MVWC565FW0 "Arrived on site. Checked for and draining issues. Found bad pump not allow water to drain. Replaced drain pump and cycled, all functions tested OK. No leaks present. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/27/2019
WASHER MAYTAG MVWC565FW0 "Arrived on site. Checked for and draining issues. Found bad pump not allow water to drain. Replaced drain pump and cycled, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78704
Kevin
Job Details: 02/27/2019
DRYER WHIRLPOOL WED92HEFC0 Arrived on site and inspected dryer and found it is rattling when it is running. Dryer is stacked on top of washer in an alcove. Two technicians would be needed several sound pad would be needed to attempt repair. Noise does not effectoperation of dryer customer will not be continuing with repair at this time
Near Smithville, TX 78957
Joseph C.
Job Details: 02/27/2019
REFRIGERATOR GE GFE26GGKGBB "Arrived on site for “low to no ice production” complaint. Inspected unit and found ice paddle not retracting. Ordering new icemaker. Office will need to set return schedule, due to disposition of ordered part. No leaks detected, at time of service.; ordrng 1 WR30X28731 (ICEMAKER)"
Near Wimberley, TX 78676
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site. Check for no display issues. Found loose connection at harness by hinge not allowing display to kick on. Repositioned connector and connected and cycle dispenser, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 02/27/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site. Check for no display issues. Found loose connection at harness by hinge not allowing display to kick on. Repositioned connector and connected and cycle dispenser, all functions tested OK. No leaks present. Job complete"