Near West Lake Hills, TX 78746
Scott
Job Details: 11/16/2018
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site to replace water valve, did not complete repair had run water valve. had parts department help me locate correct water valve . Will return 11/20 no water leaks detected at time of service . Customer really wants sooner visit . No money collected . Nonwater leaks detected .; ordrng 1 202395P (VALVE WATER) and 1 CNOTES"
Near Temple, TX 76502
Al
Job Details: 11/16/2018
WASHER WHIRLPOOL Wtw8000BW0 "Arrived to replace bearings. I ran the unit through service test mode and go the OL code agin. While disassembling the unit I found a small metal rod ( photo in quick pics) and some loose change that was stopping the units wash plate from engaging properly. I reassembled the unit, tested it and the unit passed the service mode tests without giving the OL code. The unit does not need a bearing kit at this time. All water lines were dry at the time of service. Job complete."
Near Temple, TX 76504
Al
Job Details: 11/16/2018
REFRIGERATOR GE GSS25IFRFWE "Arrived to inspect water not filing at the dispenser.. I verified the complaint with the customer and changed out the filter housing. After reassembling the unit, the water came in from the wall at the cutoff and also through the water filter itself, but did not dispense at the door."
Near Austin, TX 78759
Scott
Job Details: 11/16/2018
RANGE KITCHENAID KERK807PSS02 "Arrived on site for not properly heating .omed our sensor got inconsistent readings . Ran temp check much lower then normal . Ordering sensors and bake element . Return 11/22.; ordrng 1 4451175 (element kit,bake) and 1 WP8274149 (sensor) and 1 WPW10131825 (sensor)"
Near , TX 78611
Thomas L.
Job Details: 11/16/2018
OVEN WHIRLPOOL WFC150M0EB1 Arrived on site or F3 error code. Replaced sensor but code would not clear. Replaced control with the sensor and the code has cleared. All operations are now working properly.
Near Georgetown, TX 78626
James
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site and tested operation. Found fault for failed sump and sump not running. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Temple, TX 76502
Al
Job Details: 11/16/2018
DISHWASHER GE GSD3230F00WW Arrived to inspect No water filing the dishwasher. From previous visit I recognized this particular residence has an unusual water valve underneath the kitchen sink. I pulled the valve open and the water free flowed back into the dishwasher. All water lines were dry at the time of service.Job complete.
Near Austin, TX 78748
Brandon
Job Details: 11/16/2018
DRYER WHIRLPOOL WED9151YW0 "Arrived on site for customer complaint of unit not heating, found heating element had failed ordering heating element ; ordrng 1 WP8544771 (element)"
Near Austin, TX 78727
Paul
Job Details: 11/16/2018
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite for the dryer to replace the previous diagnosed defective thermostat. I replaced the thermostat and tested the unit. The temp is cycling between 123-168 degrees and is working as designed. The customer stated he picked up the rigid duct I had advised getting on the previous visit and will be installing it over the weekend. Call complete.
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
MICROWAVE GE JVM1750DM1WW "Arrived on site to replace the control panel, turn table motor, and coupler tt due to unit not working properly. Replaced all parts and tested the unit. Unit works properly and job complete."
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
ICE MACHINE MAYTAG MIM1554XRS2 "Arrived on site to replace the control, overlay and UI. Replaced all three parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
WASHER MAYTAG MHW6000XR2 Arrived on site for the unit has a error code. Tested the unit in diagnostics and received error code f8e2 dispenser motor error. Replaced the dispenser motor per the error code and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for “rust spots on fresh foods door” complaint. Inspected unit and found rust spots on fresh foods door. Tried to remove spots, but was unsuccessful in endeavor. Removed and replaced fresh foods door and name tag . Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78759
Scott
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for door error messages . Replaced interlocks w/switches . Still not engaging upper switches properly . Checke and found door is also wrapped . Ordering new door . Return 11/21.; ordrng 1 W11173823 (DOOR MW SS)
Near Pflugerville, TX 78660
Wesley
Job Details: 11/16/2018
WASHER ROPER RTW4516FW2 Arrived on site and found hard water clogging had filled cold valve. Replaced valve assembly. All checks good. Unit now operating as designed.
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
DRYER MAYTAG MED6000XR0 Arrived on site for the unit is making a vibrating noise. Tested the unit and found the vent pipe where its connected to the vent hose it’s making the noise. Adjusted the vent pipe and unit works properly. Advise customer to clean air vents every six months.
Near Austin, TX 78757
Paul
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 Arrived onsite for the refrigerator with ice build up in the back of the FC. When I arrived there was no ice build up on the evaporator cover or anywhere in the FC. Ms stated that she had unplugged the unit for 48 hours to defrost the unit a few days prior to my arrival. I found both compartments at temp when I arrived. I checked the defrost circuit and all checked good. I checked the drain pan and there was no water in it. I removed the drain tube and found it restricted with debris. Ms stated there was ice build up in the bottom of the FC and this explains why. All other functions are working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78727
Paul
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher to replace the previous diagnosed defective parts. I replaced the pump and motor. I cleared the fault codes and ran the diagnostics cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/16/2018
WASHER MAYTAG MVWB835DC2 "Arrived on site for “noisy operation” complaint. Inspected unit and found worn out gearcase. Removed and replaced gearcase and clutch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/16/2018
DRYER AMANA NED4655EW1 "Arrived on site for “no power” complaint. Inspected unit and found faulty timer, with burned post. Also, one leg of wall socket is only producing 37.4 VAC. Customer will need licensed electrician to repair wall socket. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78702
Joseph C.
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for “ice buildup, on fresh foods evaporator” complaint. Per previous diagnosis, removed and replaced evap harness and reset thermistor, per specifications. No leaks detected, at time of service."
Near Austin, TX 78702
Joseph C.
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for “gas smells” complaint. Customer smells gas, when oven is on. Checked unit and made sure shutters were adjusted. Ran to preheat, with no issues. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78702
Joseph C.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for “door will not unlock” complaint. Inspected unit and found door lock latched. Removed dryer, to unlatch door. Found low water was entering unit when latch occurred. Water pressure is better, now. Tested unit. Unit is performing as designed. No leaks detected, at time of service. L100/REPEAT CUSTOMER)."
Near Austin, TX 78756
Joseph C.
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for “dishwasher leaking from bottom, causing damages to cabinets” complaint. Inspected unit and found gasket, between supply hose and inlet to be fractured. Removed and replaced gasket. Inlet hose was damaged during repair. Removed and replaced inlet hose. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Leak was severe and produced damages, at least, to wall that runs along back of unit. As well, wall sockets were shorted on same wall. Mold and rot were observe on said wall."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/16/2018
WASHER MAYTAG PAV2300AWW "Arrived on site to install previous diagnosed part on washer. Turned water off and removed hoses. Gained access to inlet valve and installed new. Connected hoses and turned water. Monitor hose continues for leaks. Tested unit and checked water temperatures. All tested good, no water leaks present. Recommend to replace water supply hoses to unit."
Near Austin, TX 78727
Paul
Job Details: 11/16/2018
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived onsite for the dishwasher that has no power or lights coming on. I found the unit installed on a wall light switch and the switch was turned off. I turned the switch on and tested the unit. The unit powered on and is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for plastic handle on knife had melted to element. Removed knife and ran unit though a rinse cycle. Inspected heater. Performed diagnostics mode, no error codes. Checked amp draw to heater and found within range. Checked for hot temperatures from element at end of cycle.
Near Austin, TX 78704
Joseph C.
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for “no ice production” complaint. Inspected unit and found side ui has no power. Not able to perform any diagnostics. Ordering new ui. Left hinge cover broken. Ordering new hinge cover. All sent parts will be brought back for repair visit. No leaks detected, at time of service. Return for repairs on 11/27.; ordrng 1 W11039890 (cntrl-elec) and 1 W11225850 (COVER)"
Near Austin, TX 78702
Luis
Job Details: 11/16/2018
REFRIGERATOR GE GSE25GSHECSS "Arrived on site for failed compressor. Removed failed compressor and filter drier,installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78744
Luis
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for fresh food door not leveled with freezer door. Adjusted level screw removed kick plate adjusted front wheel checked doors both level
Near Austin, TX 78717
Jerry C.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS1 KDTE104ESS1 Arrived to inspect wash issues. I found the spray arms were completely plugged with debris and I removed it from all three arms and tested. The unit resumed normal operation and I advised the customer to try a different type of dishwasher detergent. Warranty service applied due to recent prior service. No leaks observed during service.
Near Austin, TX 78729
Paul
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for the range to replace the previous diagnosed defective parts. I replaced the control panel faceplate. The new faceplate has no dents and looks good. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL MMV4205DS0 "Arrived on site and found no answer on door. Called customer, no voicemail available. Contact office (SC). Tag door at 5:47."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/16/2018
OVEN KITCHENAID KEBC107KSS0 KEBC107KSS0 Arrived to inspect broken glass. I found the inner Glas panel cracked and required replacement. I removed and replaced the panel and tested. Operational test we good.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL ED5FHEXVS04 Arrived on site for frost in freezer. Customer stated that when dispensing ice that it will get stuck and not stop dispensing. Performed diagnostics and gained access to dispenser. Inspected dispenser assembly and found ice guide broken and casing ice lever to get stuck in on position. Will need to replace ice guide to complete repair. Schedule return for Tuesday the 20th.; ordrng 1 WP2180224 (ICE GUIDE)
Near Austin, TX 78758
Wesley
Job Details: 11/16/2018
COOKTOP WHIRLPOOL ACR4303MFW2 Arrived on site and found unit operating as designed. Advised customer on standards.
Near San Marcos, TX 78666
Robert
Job Details: 11/16/2018
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of washer not starting. Found lid lock not working. Washer will not start until lid is locked need lid lock to repair washer ; ordrng 1 W10838613 (lid lock assembly)
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 WDT750SAHZ0 Arrived to inspect unknown failure. I found the issue was with the dispenser. The lid had broken and would not open or close correctly. Office to order dispenser. No leaks observed during service. ; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78739
Luis
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KFIV29PCMS02 Customer has an extended warranty with Lowe’s gave customer the #
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for heat complaints, found sensor out of spec, R&R sensor and calibrated unit and tested good, no gas leaks on site"
Near Austin, TX 78739
Luis
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for broken heater on fill tube. Removed door and ui,installed new fresh food door transferred all components to new door installed ui powered unit on tested ui operation good"
Near Austin, TX 78735
Luis
Job Details: 11/16/2018
FREEZER WHIRLPOOL KBSN608ESS01 Arrived on site for freezer drawer issue. Found damaged tab on drawer cover. Installed new gasket cover tested drawer operation unit working as designed.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near San Marcos, TX 78666
Robert
Job Details: 11/16/2018
COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on job to replace switch and burner. Switch shorted and burned burner shorted and porcelain cracked. After replacement of parts test, operation normal."
Near Niederwald, TX 78640
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WOD51EC0AB05 Arrived on site to test unit for liner being damaged. Took pictures and talked to whirlpool. Send picture to tech support and per whirlpool tech damaged was not caused by the unit. Job complete File#7723439887
Near , TX 78748
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site to test unit for oven not heating correctly. Test unit and found upper and lower sensor opened error codes. Replaced sensors and found board not closing relay for lower bake. Replaced control test unit and unit test good job complete unit heating correctly.
Near Martindale, TX 78655
Robert
Job Details: 11/16/2018
RANGE WHIRLPOOL WFE505W0HW0 Arrived on job to replace cooktop. Cooktop ordered wrong color needed to be white. Ordered new cooktop in white ; ordrng 1 W11175877 (COOKTOP)
Near Austin, TX 78757
Luis
Job Details: 11/16/2018
REFRIGERATOR FRIGIDAIRE FFHT2126LW2 Arrived on site for door not sealing found door not fully closing. Adjusted door hinge added washer checked door operation good fresh food door sealing correctly
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near Kyle, TX 78640
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MVWC415EW0 "Arrived on site and inspected water down drain pump has failed, actuator will not set on spin, and capacitor will not start motor. Replaced capacitor and actuator and motor wheel spin again that will need to bring back drain pump to complete repair. No water leaks from connections at time of service. Quoted customer TL200 parts are being covered by Whirlpool. Collected service fee.; ordrng 1 WPW10661045 (drain pump)"
Near Belton, TX 76513
Steve C.
Job Details: 11/16/2018
DRYER WHIRLPOOL WED7500GC0 Arrived on site to replace the repair kit due to the belt is broken. Replaced the kit and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW95HEXL2 Arrived on site for the unit has the error code F8e1. Tested the unit and found the hot water solenoid is clogged on the valve. Replaced the valve and tested the unit. Unit works properly and all water connections were dry at the time of service. Customer still under the one year warranty.
Near Hutto, TX 78634
Wesley
Job Details: 11/16/2018
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and replaced burned out Drain pump. Unit is now operating as designed.
Near Hutto, TX 78634
Wesley
Job Details: 11/16/2018
DRYER MAYTAG SDE515DAYW Arrived on site and reinstalled dryer belt to repair. All else checks is good. Leveled unit as well. Belt was dislodged.
Near Burnet, TX 78611
Jonathan S
Job Details: 11/16/2018
WASHER GE GTW460ASJWW "Arrived on site for washer not operating. Found unit not installed, connected power and installed drain to bucket. Performed diagnostics mode and found error code for lid lock and inlet valve. Started unit in normal mode and would not advance cycle. Tested door lock resistance and found none. Replaced lid lock and tested unit in normal spin mode and unit advanced cycle. Tested inlet valve resistance and found within range. Inspected valve screen and found cold water valve screen clogged, cleaned screen. All tested good, no water to unit at time of service."
Near Jarrell, TX 76537
Steve C.
Job Details: 11/16/2018
RANGE HOTPOINT RB526DP1BB "Arrived on site for the unit cooktop is not working properly. The tenant advised that the left rear burner will make electrical popping noise. Tested the unit and found the receptacle for the left rear burner has shorted out and also shorted out the element for the left rear burner. Also the burner “on” is continuously on and will not turn off. Found the left rear switch is shorted out and will need to be replaced. Quoted the customer for the switch, lr block , element and labor. Office will need to contact the landlord and get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 WB17T10006 (block ) and 1 WB24T10027 (inf switch cntl 8" LR) and 1 WB30K10021 (range 8 surface elem )"
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
WASHER GE GHWN4250D1WW "Arrived on site for water standing in unit, found valves leaking, R&R valves and tested good. No leaks on site"
Near Jarrell, TX 76537
Steve C.
Job Details: 11/16/2018
OVEN GE PHB925ST1SS Receive the part and verified with LS and JC and advise the wire harness is incorrect. Will need to put into research and reschedule the customer.; ordrng 1 RESEARCH (MAIN HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I placed the unit in diagnostics to test and found error codes FrE3 ad F7E1. I cleared the codes and continued with testing. During testing, I found that the motor did not run (F4E3). At the end of diagnostics, using s cup of water, I poured it on the element and found that it sizzled. I removed and replaced the sump/motor assembly and tested again. The unit operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no water getting to ice maker in freezer. Found water line frozen due to the heater was not plugged in to harness. Used steamer to that the ice from the line and plugged the heater in and cleared the water line. Unit working properly and all water connections dry at time of service. Job complete
Near Round Rock, TX 78664
Jerry C.
Job Details: 11/16/2018
REFRIGERATOR GE DTS18ICRDRWW "DTS18ICRDRWW Arrived to instal parts. I removed the sealed compressor and installed the replacement, with the dry drier and service port. I found and corrected a low side leak and then completed vacuuming and charging. The unit cooled as designed, operational test good, no leaks observed during service."
Near Round Rock, TX 78664
Paul
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer that does not get the clothes wet in the wash cycle and the lid does not lock in the wash cycle. I tested the washer with ms with the unit loaded with a load of blankets and towels. I bypassed the lid switch and left the lid open so ms could see what the clothes do during agitate and explained how they move across the wash plate to clean the clothes. Ms stated that the use and guide manual stated the unit should lock in the wash cycle and the Home Depot rep stated it should lock in the wash cycle. I explained to ms that on the new machines the unit will not lock until it gets to the rinse and spin cycle but I explained that I would call techline to verify this. I called techline and spoke with Dustin about the lid lock. File# 7723384371. Dustin said that I was correct and it locks when it gets to the rinse and spin cycle. I went over all the selections on the washer and explained what happens in each selection with ms. The unit
Near Austin, TX 78728
Paul
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived onsite for the refrigerator with product freezing in the FC. Ms stated the dispenser stops working sometimes. I found the dispenser working at this time but the water was at almost a freezing temperature. I found the diffuser not closing in test three causing food to freeze in the RC and suspect this is causing the water lines at the filter housing to freeze up. I replaced the diffuser and tested the unit. The diffuser is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
REFRIGERATOR MAYTAG MSD2554AR "Arrived on site for unit popping breaker. Plugged in unit, unit fired right up, found 1.1 A draw at compressor. Found compressor harness 80% plugged in re plugged clip. And still running fine. Could not duplicate"
Near Austin, TX 78704
Leonardo
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL KDTE334GPS Arrived on site to test unit for no power. Test u it and found outlet getting 120 checked junction box and found white wire loose from wire nut. Secured connection test unit and unit test good no leaks present at this time.
Near Austin, TX 78703
Leonardo
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL KDTM404ESS1 Arrived on site to test unit for unit not washing correctly. Test unit and found not enough water going in to unit. Found bad valve and bad element. Replaced valve 2 and element .Test unit no leaks present at this time and unit filling with plenty of water. Job complete
Near Leander, TX 78641
James
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found temp in freezer set to -5 but only getting down to 21 degrees. Found fresh food set at 33 and found to be at 35. Ran test 4 to test fans and sealed system. Found that rc compartment is functioning properly and fc compartment will begin to develop a frost patterns and then it recedes back to cap tube. Found that the compressor was not ramping up to high speed during testing and installed a new control. Compressor now ramps up but no change in frost pattern. Unit has indication of a weak compressor or low charge as customer has stated that the unit began to lose efficiency with in a few days of installation. I will need compressor, uv drier, process stub and fresh food evaporator upon return visit. Please allow 3 hours for repair. ; ordrng 3 CNOTE (3 HOURS)s and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer-UV)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to install previous diagnosed parts. Gained access to high voltage side. Removed burnt transformer, capacitor, magnetron and diode. Went to install unit and found damper not allowing to open, due to exhaust vent insulation. Made minor adjustment to damper to allow to open and close. Tested microwave heating operations. All tested good."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site to install previous diagnosed part. Installed door panel and tested. All checks good, no water leaks present."
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW8800YW0 "WTW8800YW0 Arrived to inspect noise. I found the suspension rods worn and allowing excessive vertices movement of the tub assembly. I removed and replaced the suspension and tested the unit. Operational test good, no leaks observed during service."
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
WASHER LG WM2350HWC Arrived on site for wash complaints found inlet valve surging. Needs new inlet valveValve; ordrng 1 5221ER1003A (INLET VALVE)
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER AMANA NTW4516FW2 "Arrived on site and sent washer into diagnostic cycle and found error code for Long fill , found cold water valve is blocked by sediment and after clearing water flow has returned. Found that washer is plugged into a power strip Sharing an outlet with other items, explained to customer that this can cause washer to be erratic, As they are susceptible to electronic noise. Documented call with tech line SR7723441913"
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site for broken rack, found wrong model and supllied wrong adjuster ordering correct adjuster ; ordrng 1 WPW10195417 (wheel) and 1 WPW10546503 (adjuster)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/16/2018
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for dishwasher leaking. Customer had unit pulled out and water disconnected. He stated he was not able to get it connected without it leaking. Inspected unit and found inlet valve mounting bracket was broken and connector was pulled. Found no loop in drain line and unit was possibly getting back flow water. Inspected terminal connector on valve and was able to repair. Frond washer deformed in water supply line, removed washer and replaced with new one. Corrected drain line and installed unit. Performed diagnostics mode, found error code 10-1 dispenser fault, 6-6 cold water interning unit and 5-1 door latch fault. Monitor unit while in diagnostics mode. No water leakage. Removed panel and looked for traces of water, none found. Ran test cycle agin. All tested good, no water leaks present. Spoke with customer on soap usage and proper way to load unit. (DW245) Service and labor $169.99 -10% for military discount plus tax $12.62. Total fo
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MTW6700TQ1 "Arrived on site and found drain pump has failed, after replacing drain pump all function has returned to washer. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 11/16/2018
OVEN WHIRLPOOL WOD93EC0AS05 "arrived on site to inspect drawer below oven too hot. Upon further inspection, using my thermalcouple, I placed my thermal lead at the middle of the center rack to test temps. I pressed Bake at 350 and pressed start. While testing, I felt the vent to verify it was venting correctly and it was. At the 350 beep (Preheat Standard multi rack) my temp reading was 360. The vent continued to work as designed. The air coming out was appropriate. I advised the customer that the unit vents from the bottom and will continue to vent until the unit cools down. I advised that the drawer and it’s contents may get hot to the touch due to the venting airflow. I provided tips for use and care for the unit. Job completed."
Near Leander, TX 78641
Lou
Job Details: 11/16/2018
COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames height. Upon further inspection, the customer advised that the unit is not heating the food properly. I tested all four burners and all four flames were the appropriate height. The customer advised that they had some soup that boiled over and they feared that it leaked inside the unit. Using my boards, I lifted the unit from its place and sat it on the boards so I could remove the top. Once I remove the top, I found a large amount of debris is the bottom of the unit and in the back left burner. I cleaned the back burner and the customer cleaned up the bottom. I placed the unit back into its place in the countertop and tested the burners again. All four burners operated as designed. I did adjust the front left simmer burner due to the flame being a little too high. No gas leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 11/16/2018
DISHWASHER GE PDT855SSJ0SS Arrived on site to install new drain pump. Upon further inspection I found the jumper pins on the control were set to a different model. Corrected jumpers and tested. Found unit working but door not latching consistently due to installation. I was unable to remove unit to adjust feet as it is stuck in the cabinet. Instructed customer of issue and recommended having a contractor correct the installation to allow door to close and latch properly. All water connections dry at time of service. Job complete
Near Austin, TX 78731
Luis
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KSCS25FKSS01 Arrived on site for no ice. Ran icemaker through a harvest icemaker passed no water entering icemaker. Ran voltage to valve solenoid not energizing diagnosed failed water valve. Part is discontinued will notify AUTHO .; ordrng 1 2199838 (VALVE DISCONTINUED )
Near Leander, TX 78641
James
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found sump not pushing enough water for upper spray arm to function properly. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site found customer is experiencing washer is filling up two random levels, did not find any saved error codes. Replace control board to replace pressure sensor, ran a calibration cycle and all functions in manual and everything is working properly. Insured tub in basket are leveled and centered, No water leaks from connections at time of service, job complete"
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/16/2018
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Near Wimberley, TX 78676
Brandon
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of freezer light and top fresh food lights not working. Found bad freezer light module, I replaced module, unit tested good. Collected payment on check. Module 80.34Service 149.99"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/16/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for complaints of gap in between panel and drum. Found bottom roller locks fell off, R&R repair kit and tested good"
Near Leander, TX 78641
James
Job Details: 11/16/2018
DRYER MAYTAG MEDX655DW "Arrived on site and tested operation. Found dryer would not start due to a failed exhaust thermal fuse. Installed new fuse and tested. Found that element heating even when temp,switch set to air. Also found that the rollers have worn and drum is not sitting properly in unit. Due to the excessive heating of the element it will require replacement as well. ; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 W11230567 (TEMP SWITCH ) and 1 WP3392519 (fuse-thrml)"
Near Leander, TX 78641
James
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found glass of bulb has broken free from base. Attempted to replace holder and found that the harness has soldered itself to the holder. Upon further inspection I found the wrapper and base dented badly on the right side and I would have to drill out the screw head to remove the wrapper to replace the harness that is needed for repair. Unit will need new base, wrapper, main harness, holder and lamp to repair.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10245196 (base) and 1 W10845689 (wraper-cab) and 1 W10872453 (harns-wire)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drying, found element and fuse good, found control not sending voltage to heater, R&R control and tested good no leaks on site Control
Near Blanco, TX 78606
Brandon
Job Details: 11/16/2018
WASHER WHIRLPOOL MAH4000AWW "Arrived on site to replace drain pump that customer had, I replaced pump unit tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/16/2018
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site to replace control panel on dryer, I replaced control panel, unit tested good.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/16/2018
OVEN MAYTAG MEW6630DDB "Arrived onsite for customer complaint of wall oven broil not coming on. Tested unit and found control would come on and then go blank. Also could hear blower making loud squealing noises. Unit will need new control, fan blower and sensor to complete repair. R/S customer for Monday 11/19. ; ordrng 1 12001656 (sensor,ovn) and 1 WP8507P323-60 (cntrl-elec)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for poor drying conditions. Tested unit in diagnostics and dispenser has failed. Customer selected the return date and has paid in fall. Water connections were all dry.; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78735
Leonardo
Job Details: 11/16/2018
DISPOSAL WHIRLPOOL GC1000PE4 Arrived on site to test unit for disposal leaking. Test unit and found unit leaking from bottom. Replaced disposal test for leaks no leaks present at this time job complete.
Near Austin, TX 78735
Leonardo
Job Details: 11/16/2018
COOKTOP WHIRLPOOL UXB1200DYS Arrived on site to test unit for fan not shutting off. Test unit and found bad switch. Base on the model no parts are available.