Near Bertram, TX 78605
Jonathan S
Job Details:
07/08/2020
WASHER MAYTAG MHW6630HW
"Arrived on site for washer leaking water out of dispenser. Inspected unit and work area. Performed diagnostics mode and tested water valve. Found water leaking from dispenser housing. Removed failed dispenser and installed new. Performed diagnostics and activated test operation. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
David S
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I found the FC evap covered in ice. I put the unit through test 38 and found the defrost heater coming on. I tested the rc and fc evaporator fans, and found the fc fan not coming on. I am ordering the UI W10848301 and FC evap harness W11032800 and CNOTE authorization to complete the repair. The unit will need to be defrosted 48 hours before service. The office will schedule once we have authorization. No water leaks detected.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap)"
Near Austin, TX 78738
Brandon
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH1164XVS2
"Arrived on site for customer complaint of microwave not heating, found magnetron not activating,
Near Austin, TX 78758
Luis
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
"Arrived on site for a faulty compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Manor, TX 78653
Jacob
Job Details:
07/08/2020
DRYER MAYTAG MEDC215EW1
Arrived onsite for unit not turning on to heat. Tested unit. Found that fuse was burned out. Replaced fuse. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78737
Brandon
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for customer complaint of ice maker leaking, found leak coming from ice maker section, leak ran onto drawer UI causing short in electrical system. Will need adapter for ice maker section, UI control, drawer UI control, drawer door, main control, and wire harness. I was not able to access diagnostic mode due to electrical failure. Also ordering door switch for fresh food section. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10512203 (harns-wire) and 1 W10733263 (dor-fip ss) and 1 W10749701 (adapter) and 1 W10769076 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10847853 (SWITCH) and 1 W11106553 (UI CONTROL )"
Near Seguin, TX 78155
Richard
Job Details:
07/08/2020
DRYER AMANA NED4655EW1
Arrived onsite for the dryer making a noise. Replaced drum and dryer tested good complete
Near Austin, TX 78702
Robert
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Customer had ice forming on left side. Found bad bearings on the slide. Replaced slides on both sides. Did not detect any leaks.
Near Waco, TX 76712
Jonathan M
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Customer had already removed the filter and I tested the water dispenser. Water flowed freely and was working as designed. Customer advised that as soon as they put the filter in that it was just barely dribbling out. Advised that this issue was with the filter. Customer did to have another filter on and and said Whirlpool was sending them a new one via mail. Went over user care guide and unit is working as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details:
07/08/2020
DRYER MAYTAG MEDB855DC4
"Arrived on site for dryer having moisture at the end of they cycle. I inspected the unit and work area. I found the dryer vent clear of any debris. I checked the voltage and I am showing 240 across L1 and L2. I ran the unit through a timed dry and found it only getting up to 130 degrees, I noticed the energy save feature is activated, I turned it off and the temperature got to 210 degrees. I spoke with customer about the energy saving feature with the customer. If they are going to use the energy feature the dryer needs to run for a far longer time than without. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
"Arrived on site for refrigerator temperature set at 35° and customer thermostat showing 41°. Performed diagnostics mode, tested damper control, FC and RC thermistor and found both reading temperature. RC stated at 40°. Temperature falls with range considering doors opened and thermistor is right by refrigerator light. Called Whirlpool tech support and spoke with Joel. He stated customer thermostat will only read air temperature and not product temperature. Removed RC thermistor and preformed ice water test. Found thermistor reading correctly. Joel suggested to calibrate RC thermistor - 3°. Calibrated RC thermistor engineer suggestion. Informed customer of service performed."
Near Round Rock, TX 78665
Al
Job Details:
07/08/2020
VENTHOOD WHIRLPOOL KVUB606DSS3
Arrived to inspect blower on vent hood not working.Confirmed the complaint and found the blower motor was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.
Near Austin, TX 78757
David Z
Job Details:
07/08/2020
WASHER WHIRLPOOL WFW5090GW
"Arrived on site to install bellow to resolve leaking washer. Installed bellow and retested. Unit is no longer leaking, but a full size load test will be needed. If unit leaks at aT all after this, front panel, door, And hinge need to be replaced. Call complete."
Near Burnet, TX 78611
Jonathan S
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for refrigerator freezer door handle loose. Inspected unit work area. Removed Allen screw and inspected handle mount screw. Tightened door handle. Checked all other handles. Contacted claims department to see if covered under Lowe’s extended warranty and it was approved (SC). All other operations tested good, no water leaks detected."
Near Austin, TX 78741
Leonardo
Job Details:
07/08/2020
RANGE WHIRLPOOL WFE320M0ES2
"Arrived on site to test unit not powering on. Tested unit and found burners would turn on but no power to the control panel. Tested voltage on terminal block and found that the wires were not polarized correctly, the neutral wire was receiving 120v. Advised customer to call an electrician to fix the incoming voltage issues."
Near Leander, TX 78641
Lou
Job Details:
07/08/2020
OVEN WHIRLPOOL WGG745S0FS02
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop and all burners are working. Tested the upper oven and it failed due to a faulty ignitor. Tested the lower oven and it operated as designed. I removed and replaced the ignitor and retested ad the unit is operating as designed. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRFF300EWH01
"Arrived on site for customer complaint of booking ice maker, I replaced ice maker, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details:
07/08/2020
COOKTOP JENN-AIR JGCP436HL00
"Arrived on site to inspect cooktop for not igniting, upon inspection found the left igniter bent away from hole, need to order back three igniters, scheduled . ; ordrng 2 W11238756 (IGNITER )s and 1 W11238758 (IGNITER )"
Near New Braunfels, TX 78132
Noah D
Job Details:
07/08/2020
RANGE WHIRLPOOL WCG97US0HS00
"Arrived on site to inspect cooktop for burner issues, upon inspection found the flames are a nice blue but the gas released seems unnecessary, will either need regulator or conversion kit, ordering both. Office to reschedule ; ordrng 1 LPCONVERSION (LP CONVERSION ) and 1 W11087445 (REGULATOR )"
Near Liberty Hill, TX 78642
Lou
Job Details:
07/08/2020
OVEN JENN-AIR JJW2830IL00
"Arrived on site to install previously diagnosed and ordered parts. Due to the upper ad lower fan blower failures, I removed and replaced both blowers and is operating as designed. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details:
07/08/2020
COOKTOP THERMADOR PCG366G
"Arrived on site to inspect cooktop for not igniting, upon install of solenoids the gas tubing attached to solenoids the tubing cracked and will need to be ordered. Office to reschedule.; ordrng 1 00676036 (TUBE ) and 1 00676037 (TUBE)"
Near Belton, TX 76513
Tyler
Job Details:
07/08/2020
WASHER WHIRLPOOL LSR5233AW0
Arrived on site for a washer that would not drain and spin the clothes out all the way. Upon further inspection I found that the basket drive as well as the gear case transmission we’re both starting to go bad and not rotating the tub as they should.
Near Leander, TX 78641
David S
Job Details:
07/08/2020
DRYER WHIRLPOOL WFP2715HC0
Arrived on sit to install previous diagnosed parts. I gained access to the slides and replaced new. I tested the drawer and it operates as designed. Job complete.
Near Marble Falls, TX 78654
James
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL GU2700XTSB1
"Arrived on site to install new sump assembly. After removing sump found the tub has a hole in it as well due to failed heating element that has burned a small hole in the tub. Unit will need new sump assembly, tub and heater to repair. Office to get AUTHO for repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10413849 (tub-dishwr) and 1 W10518394 (heater)"
Near Spicewood, TX 78669
Brandon
Job Details:
07/08/2020
DRYER LG DLEX8000V
"Arrived on site for customer complaint of noise issue, found idler pulley and one roller wheel causing noise, I replaced idler pulley and roller wheel, unit tested good,
Near Austin, TX 78745
Kevin
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF00
"Arrived on site and inspected refrigerator and found some frost along the bottom of the freezer door. No other frost buildup is visible anywhere else in the freezer. Removed it and added silicone along the perimeter to remove any air gaps between liner and exterior cabinet.
Near Driftwood, TX 78619
Kevin
Job Details:
07/08/2020
WASHER MAYTAG MVWB865GC0
"Arrived on site and inspected washer and found F6E2 error code for communication failure between control board and control panel. Both would need to be replaced to correct issue. Washer will not enter a diagnostic cycle to confirm other operations are good.
Near New Braunfels, TX 78132
Richard
Job Details:
07/08/2020
ICE MACHINE KITCHENAID KUIC15PHZS0
"Arrived onsite for the ice machine not making ice. Replaced recirculating pump, harness, sensor. Ice machine tested fine. Advised customer to run a cleaning to get better ice making results.
Near Austin, TX 78728
David Z
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
"Arrived on site to diagnose issue with microwave light being off and constantly getting a message to open and close door. Performs diagnostic. Called tech line and spoke with Sterling SR7728272186. Lamp is out, and door is having a hard time fully depressing the interlock switches. When in diagnostic mode also getting a F4E1 error, which should not be showing since its not a connect microwave. Recommended replacement of MW door, lamp and UI. Office to schedule when parts avail. ; ordrng 1 W10687342 (door/mw) and 1 W10886919 (lmp-basles) and 1 W11297728 (console)"
Near Austin, TX 78753
Eman J.
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived onsite for previous diagnosed parts. Replaced door. Tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site for refrigerator that need a freezer door replacement. Upon further inspection of opening the part that was sent by Whirlpool to the customer they mistakenly sent the fresh food door not the freezer door. We will need to order a new freezer door for this unit in the stainless steel color and office to reschedule call once part has come in. .; ordrng 1 LW11026425 (dor-fip)
Near Austin, TX 78703
Robert
Job Details:
07/08/2020
WASHER WHIRLPOOL WGT4027HW0
Arrived on call for busted water valve confirmed hot water valve was broken. Replaced water valve. Unit was not hooked up to water supply or electricity was not able to verify function.
Near New Braunfels, TX 78130
Noah D
Job Details:
07/08/2020
WASHER WHIRLPOOL WTW4800XQ1
"Arrived on site to inspect washer for dumping water, upon inspection found no cracks, no leaks or issues, customer showed how much clothes they had been washing, full to the top was throwing water on the sides, instructed customer to lighten load size. Complete"
Near Austin, TX 78734
Wesley
Job Details:
07/08/2020
REFRIGERATOR GE GTE21GSHDSS
Arrived onsite and found harness backed out of place. Installed harness properly. Unit began to operate dumping ice and filling while onsite. Advised customer on findings. All checks good.
Near Austin, TX 78750
David Z
Job Details:
07/08/2020
RANGE WHIRLPOOL WEE510S0FS1
Arrived on site to diagnose creaking sound coming from front panel of range. Had customer show me what was happening. If the panel is leaned On you can hear a squeaking of sheet metal. This is working as designed and it’s just chassis flex from having weight out on it. Checked the brackets and mounts for the panel and they are all tight. No repair can be made as unit is functioning as designed. Call complete.
Near Austin, TX 78703
Robert
Job Details:
07/08/2020
DRYER WHIRLPOOL MED8630HC1
Arrived on job for claim on damaged panel. Verified and took photo of damage. Will need front panel to complete. ordrng 1 W11203814 (PANEL )
Near Briarcliff, TX 78669
Brandon
Job Details:
07/08/2020
COOKTOP WHIRLPOOL WCG97US0HS00
"Arrived on site for customer complaint of gas ignition issues, found gas pressure to burners not correct, found plunger inside regulator was upside down, I reversed the plunger and adjusted all burner valves, unit tested good."
Near Killeen, TX 76542
Al
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH1164XWS1
"Arrived to install previously ordered parts.Customer advised the day I left his residence on the previous service, he went and purchased new bulbs and the issue was corrected.No parts needed.Job complete"
Near Liberty Hill, TX 78642
Lou
Job Details:
07/08/2020
DRYER MAYTAG MEDB835DW4
"Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the overlay and tested. Unit is operating as designed. No lint observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to inspect fridge for not cooling freezer and dumping water, upping inspection found the freezer warm with evap running, ice in top of freezer but dumping water in bottom, will need extension to clear draining problem but will need a SS tech to check pressures. Office to reschedule ; ordrng 1 PRESSURESCHECK (PRESSURES CHECK ) and 1 W11084807 (EXTENSION)"
Near Kingsland, TX 78639
James
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHV0
Arrived on site and tested operation. Found unit leaking from diverter motor on sump assembly. Found leak has corroded harness to diverter. Unit will need sump assembly and harness to repair.; ordrng 1 W10919642 (harns-wire)
Near Round Rock, TX 78665
Al
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02
"Arrived to inspect ice maker not working.Confirmed the complaint and jumped the valve and valve worked.Jumped the ice maker and motor was defective.Removed and replaced it.Reassembled and unit tested as designed and filled with water, which was harvesting.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Smithville, TX 78957
Scott
Job Details:
07/08/2020
RANGE GE ZGP486LDR5SS
"Arrived on site for oven not heating . Found oven igniter not heating at all . Ordering relay ,2nd man igniter . No gas leaks detected at time of service.Call to set return ; ordrng 1 2NDMAN and 1 WB13K10040 (igniter glowbar) and 1 WB19K10064 (relay board)"
Near Pflugerville, TX 78660
Kayman
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived onsite to install previously diagnosed parts. I installed the sump and motor as well as the power cord that the resident ordered. No leaks detected during time of service. Job complete.
Near Smithville, TX 78957
Scott
Job Details:
07/08/2020
DISHWASHER GE ZDT915SPJ2SS
Arrived on site for door not closing easily . Found latch on tub had failed . Replaced latch . Door is sealing properly . No water leaks detected at time of service.job complete .
Near New Braunfels, TX 78130
Tyler
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site for refrigerator not making ice. Upon further inspection I found the freezer at 2 degrees. The intlet valve as well as ice make were both functioning well. Customer stated that it took a couple days after moving in to get unit to temp and make ice. Unit was turned off when they arrived in home. Instructed customer on the process of how ice maker works and a how long it could take to make ice under the conditions that were in effect when they moved in. Gave customer instructions on allowing ice maker to fill bucket up for the next 48 hrs.
Near Leander, TX 78641
David S
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01
"Arrived on site for ice maker not working. I inspected the unit and work area. I read over the previous technicians notes, and found the door wiring has separated. See so quick pic. Customer also showed me where the thermistor cover is broken. I am ordering a freezer door LW10669496, thermistor cover WPW10425252, CNOTE authorization. ; ordrng 1 LW10669496 (dor-fip) and 1 WPW10425252 (cover)"
Near Kyle, TX 78640
Leonardo
Job Details:
07/08/2020
RANGE WHIRLPOOL WFG525S0JS0
"Arrived on site to test unit not reaching desired temp. Tested unit and found bad sensor. Replaced sensor, tested unit and unit heating correctly. Job complete."
Near Leander, TX 78641
David S
Job Details:
07/08/2020
WASHER WHIRLPOOL WFW94HEXW2
"Arrived on site to install previous diagnosed part and to continue diagnostics. I installed the door latch and found it locking only. I swapped in the good CCU, and found the unit doing the same. I placed the customers original ccu back in and swapped in a new muc. I ran the unit through diagnostics and found it working as designed. No water leaks. I reassembled the unit, and tested diagnostics again. Unit is operating as designed job complete."
Near Dripping Springs, TX 78620
Kevin
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site and inspected refrigerator and found interior freezer light is out. Removed light and found red wire to module is breaking. Job complete"
Near Austin, TX 78757
David Z
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived on site to diagnose icemaker that was not producing ice. Ran diagnostic on unit. Found icemaker error E5, for thermistor. Rear harvest, fill, and temp checks and all passed in diagnostics. Found the harvest arm in the unit was only halfway through cycle when I started it. All items are showing as passed at this time. Unit is full and should harvest shortly. Call complete at this time."
Near Austin, TX 78702
Robert
Job Details:
07/08/2020
DRYER ELECTROLUX EFDE317TIW1
Dryer was squealing. Verified it was squealing ordered motor and lower wheel. Recommend two technicians to remove dryer from top of washer.; ordrng 1 134693302 (MOTOR ) and 1 5304513609 (WHEEL)
Near Austin, TX 78725
Eman J.
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05
Arrived onsite for refrigerator freezing. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Near Cedar Creek, TX 78612
Andy
Job Details:
07/08/2020
REFRIGERATOR GE GFD28GYNFS
Arrived on site for FC door handle coming off. Tested and inspected unit and found failed set screws for door handle. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
David S
Job Details:
07/08/2020
RANGE WHIRLPOOL WFE505W0JZ0
"Arrived on site for damage to a range. I inspected the unit and work area. I found the control panel dented, see so quick pic. I am ordering a panel control W11175518 to complete the repair..; ordrng 1 W11175518 (panl-cntrl)"
Near San Marcos, TX 78666
Richard
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL AMV2307PFS2
Near Briarcliff, TX 78669
Brandon
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site for customer complaint of white film everywhere, found hard water build up, no rinse aid being used, but dishwasher tested good in diagnostic mode. Instructed customer to clean unit
Near Canyon Lake, TX 78132
Noah D
Job Details:
07/08/2020
DRYER WHIRLPOOL MEDB835DW
"Arrived on site to inspect dryer for not starting, upon inspection found the dryer with stuck UI error codes and problems starting, replaced door switch and instructed customer on how to start. No problems found. Complete"
Near Austin, TX 78757
Cliff
Job Details:
07/08/2020
REFRIGERATOR FRIGIDAIRE GLHS36EESB5
Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser lever and basket hanger. Found door gasket ordered incorrect and freezer gasket needed. Ordering freezer gasket .; ordrng 1 241786008 (gasket frz)
Near Austin, TX 78703
Robert
Job Details:
07/08/2020
WASHER WHIRLPOOL WTW4800XQ4
Arrived on job to replace suspension. After replacing suspension ran calibration. After repairs ran test load with towels washer operating properly. No leaks detected.
Near Liberty Hill, TX 78642
Lou
Job Details:
07/08/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site to inspect wall oven resetting itself. Upon further inspection, I attempted to place the unit in diagnostics and it reboot itself. Once it was done rebooting, I placed it into diagnostics showing no error codes. Due to the this failure and the unit not being connected to WiFi, I removed and replaced the main control and retested. Unit is operating as designed. I advised the builder that the unit will need to,be connected to WiFi once the home is occupied. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the dispenser and water trickled out then stopped. Tested the ice maker in test #56 & #57 and it is operating as designed just not getting water. When testing the water dispenser, I could hear both valves opening up but still no water. Tested voltage at the valve in the ack of the unit and got 71V. Tested voltage at the HV control and got nothing from P3-3 to P1-2 & 124V from P3-4 to P1-2. I advised the customer of my findings I am ordering the harness and another valve ad will return with all prescreened parts. No water leaks observed during service, office to schedule return service.; ordrng 1 W10865826 (valve) and 1 W11189618 (harns-wire)"
Near Austin, TX 78756
Jacob
Job Details:
07/08/2020
REFRIGERATOR FRIGIDAIRE FFHD2250TS8
Arrived onsite for unit having some frost over in freezer. Looked at freezer. Saw some frost buildup at the top of the freezer cabinet near the door seal. Replaced door seal. Unit tested good. Let customer know it will take a couple for weeks for seal to shape properly with the cabinet. No issues at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
"Arrived on site and found gasket on the bottom of the freezer door is not making contact with cabinet. Replaced door and leveled refrigerator doors and handles per customer request. Customer commented on spots where foam is inserted into refrigerator door interiorThese spots are normal and or how refrigerator door is manufactured.
Near Burnet, TX 78611
Jonathan S
Job Details:
07/08/2020
WASHER WHIRLPOOL WTW4955HW1
"Arrived on site for n site for washer shaking durning spin mode. Inspected unit and work area. Found unit unbalanced. Performed diagnostics mode and checked error codes, found none. Inspected gear case and clutch. Leveled unit and performed automatic test mode. Ran unit in high spin speed. All tested good, no water leaks detected."
Near Hutto, TX 78634
Andy
Job Details:
07/08/2020
WASHER MAYTAG MVW6230HW0
Arrived on site for washer issues. Tested unit in diagnostics and all operations appears normal. Checked for error codes and found same F0-E2 and F7-E7 checked pressure hose and appears good. Called tech line and spoke with Adrian (SR# 7728270987) Made aware of issues and what was done and found was asked about customers soap and informed that the soap being used is “Thieves” soap it’s labeled as HE and as 6 times ultra concentrated. Was instructed that this is the issue and to speak with customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Leander, TX 78641
David S
Job Details:
07/08/2020
ICE MACHINE KITCHENAID KUID508ESS2
"Arrive on site for c machine making a noise. I inspected the unit and work area. I could hear the drain pump constantly running. I put the unit into diagnostics and the sound continued, I checked all other functions of the ice machine. Everything else is work as designed. I gained access to and replaced the drain pump. I powered the unit on and heard no sound. Job complete. No water leaks detected."
Near Austin, TX 78759
David Z
Job Details:
07/08/2020
DISHWASHER KITCHENAID KDTE304GPS0
"Arrived on site to perform further diagnosis of unit leaking from the left hand side. Had customer run the unit before I got there. Pulled the unit out and checked the left side, and found water all down the side of the tub, all the way to the top. Insulation was wet, and water could be seen pooling in crevices on the side. Ordering new tub to resolve issue. I couldn’t see water coming from any of the bolt holes or lines, and it’s likely coming from the top seam when it’s hot enough.
Near Horseshoe Bay, TX 78657
James
Job Details:
07/08/2020
DRYER ROPER RED4516FW0
Arrived on site and tested operation. Found no heat from element. Tested voltage and found incorrect voltage to unit. Found one leg of the breaker has tripped. Reset breaker and tested operation. Found unit working properly. Instructed customer that the breaker should be checked by an electrician. Job complete
Near Waco, TX 76712
Jonathan M
Job Details:
07/08/2020
DRYER MAYTAG MEDB765FW0
Arrived onsite for dryer that has a check vent issue. Inspected unit and work area. Customer advised that was not the issue but with the unit not starting. Tested unit and unit started right up. Customer asked what I did. Tested the unit 6 times and unit started right up. Had customer try to start it and found him pushing the start button too hard therefore not allowing the touch to register. Advised him on user care guide and unit is working as designed. Call complete.
Near Manor, TX 78653
Jacob
Job Details:
07/08/2020
RANGE WHIRLPOOL WFE525S0JZ0
Arrived onsite for unit having damaged. Saw damage to handle trim piece. Ordered trim piece. Spoke with CS. ; ordrng 1 W11449263 (TRIM TOP)
Near San Marcos, TX 78666
Leonardo
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH31017HS4
"Arrived on site to test unit noise. Tested unit and found screw hitting fan blade. Removed screw, tested unit and unit functions properly, no noise present. Job completed"
Near Leander, TX 78641
Lou
Job Details:
07/08/2020
ICE MACHINE WHIRLPOOL JIM158XYCX2
"Arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump/sensor failure and water overflowing the reservoir into the tub, I removed and recirculating pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Scott
Job Details:
07/08/2020
DISHWASHER MAGIC CHEF CDB3100AWE
"Arrived on site for no drain dishwasher . Found new disposal installed and knock out still in place . Removed plug , tested and dishwasher now draining . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Eman J.
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH78019HZ0
Near Dripping Springs, TX 78620
Kevin
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03
Arrived on site and inspected refrigerator and found condensation on the inside edge of the freezer door. Video conference with tech line and they recommended using silicon to fill in any air gaps between outer refrigerator cabinets and freezer/fresh food liners. New homeowner will be asked to monitor refrigerator to see if this corrects the issue. If it does not they recommended ordering a new freezer door. 7728265913
Near Leander, TX 78641
David S
Job Details:
07/08/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived on site for Washer tube being lose. I inspected the unit and work area. I found the front right suspension rod had broken the plastic holder. I replaced all 4 suspension rods and plastic holders. I checked for fault codes and found none. I ran a calibration on the unit. I than ran a diagnostics cycle. The unit operated as designed no water leaks detected. Job complete.
Near Kyle, TX 78640
Richard
Job Details:
07/08/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for the washer not working. Upon arrival found that the washer was unplugged. Plug washer back in and drain pump came on. Pressed and held the cancel button for 3 secs and drain pump turned off. Ran diagnostics and found no error codes and all functions tested fine. Washer just needed to be reset. Reset washer and tested. All functions tested good no leaks detected complete
Near Austin, TX 78703
Jacob
Job Details:
07/08/2020
ICE MACHINE KITCHENAID KUIC15PHZS0
Arrived onsite for unit not making ice. Tested unit. Found that water spout to tray was only dripping water. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78757
Cliff
Job Details:
07/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
Arrived on site to replace user interface and main control for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Waco, TX 76701
Jonathan M
Job Details:
07/08/2020
DRYER ROPER RED4516FW0
Arrived on site for a dryer that has long dry times. Inspected unit into work area. Tested unit in a heat cycle and found no heat. Pulled unit out and found vent hose crushed causing ventilation issues. Removed back cover and found fuse blown. Replaced fuse and tested unit. Unit heated and found unit working as designed. Advised customer to have vent hose replaced with hard aluminum vent hose to avoid further problems. Call complete.
Near Round Rock, TX 78665
Al
Job Details:
07/08/2020
REFRIGERATOR GE GSS25GGHECWW
Arrived to inspect side by side unusual noises from freezer compartment.Customer advised the fan in the freezer makes a loud noise on occasions.I checked the operation of the unit and all functions worked properly.Fan was operating as designed.All water lines were dry at the time of service.Job complete
Near West Lake Hills, TX 78746
Leonardo
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL KDTM404ESS3
Arrived on site to replace seal. Replaced seal test unit. Unit functions correctly no leaks present at this time. Job complete.
Near Austin, TX 78745
Leonardo
Job Details:
07/08/2020
MICROWAVE WHIRLPOOL WMH78019HZ2
"Arrived on site to replace filter board. Replaced filter board, tested unit and unit functions correctly."
Near Burnet, TX 78611
Jonathan S
Job Details:
07/08/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF
"Arrived on site for refrigerator freezer light not working. Inspected unit and work area. Found ice buildup around freezer switch (see SD-Pic). Found gasket not seal on left side of freezer door (see SD- Pic). Adjusted gasket with heat gun and tested door operation and seal. Found door sealing. Tested all other operations. All tested good, no water leaks detected. Spoken with customer on service performed and recommend temperatures."
Near New Braunfels, TX 78132
Richard
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice container was out of alignment causing the issue. Realigned the ice container and issue was resolved. If issue comes back will need to replace ice container. Complete
Near Austin, TX 78747
Kevin
Job Details:
07/08/2020
WASHER MAYTAG MVWB765FC2
"Arrived on site and inspected washer and found rotor is loose after correcting confirmed all washer functions are operating properly. No water leaks detected at time of service, job complete"
Near Gatesville, TX 76528
Jonathan M
Job Details:
07/08/2020
WASHER MAYTAG MHW5630HW0
Rived on site for a washing machine that won’t make selections. Inspected unit and work area. Found unit with turn on but as soon as you want to press start or any other buttons on the unit it would not do anything. Replaced consul and tested unit. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan M
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04
Arrived on site for refrigerator that’s not dispensing ice. Inspected unit and work area. Tested unit and found the motor seizing up and not turning the impeller. Replaced motor and tested unit. Unit began to dispense ice and is working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details:
07/07/2020
RANGE WHIRLPOOL WFG515S0EB1
Arrived on site to diagnose a range that has a gas odor when baking. Tested all parts and components and found no leaks were failures with unit at this time. Advised homeowner on ignition process and how unburnt gas can be released while cooking. No repairs are needed at this time.
Near Austin, TX 78739
Robert
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB01
Arrived on job to install filter cap. After replacement test operation all functions working correctly.
Near Leander, TX 78641
David S
Job Details:
07/07/2020
RANGE KITCHENAID KDRP407HSS12
"Arrived on site to install previous diagnosed parts. I gained access to the control. I removed the failed part, and installed new. I tested the burners, and they all worked. I tested all the functions of the oven and they all came on. Unit is operating as designed. Job complete.
Near Spring Branch, TX 78070
Noah D
Job Details:
07/07/2020
WASHER WHIRLPOOL WTW7500GC2
"Arrived on site to inspect washer for squeaking issues, checked washer during all cycles and could not replicate sounds. Job complete"
Near Austin, TX 78724
Eman J.
Job Details:
07/07/2020
DISHWASHER MAYTAG MDB4949SDZ0
Arrived onsite to install previous diagnosed parts. Installed manifold. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78756
Wesley
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
Arrived onsite and found customer had managed to regulate temp and prevent freezing. Originally on normal settings the fridge would freeze some items. Tested and found damper working properly. Advised on findings. Unit is now operating as designed.
Near Belton, TX 76513
Jonathan M
Job Details:
07/07/2020
REFRIGERATOR FRIGIDAIRE LFUH21F7LM
"Arrived on site to install previously ordered parts. Inspected unit and work area. Replaced compressor, dryer, and access valves and placed in it in a vacuum. Unit did not drop in pressure for 15 minutes. Charged unit and tested pressures. Found unit getting up to 150 psi on the high side and two PSI on the low side. Released a little pressure when taking off gauges in unit is working as designed. Call complete."
Near Dripping Springs, TX 78620
Robert
Job Details:
07/07/2020
OVEN WHIRLPOOL KOCE500ESS08
Arrived on job for complaints of lights blinking. Called tech line and they recommended replacement of control 7728250419. After replacement test operation lights now working properly.
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/07/2020
OVEN WHIRLPOOL WOD51EC0HS01
Arrived on site to install previous diagnosed part. Removed failed console and installed new. Tested operation. All tested good.
Near Canyon Lake, TX 78133
Noah D
Job Details:
07/07/2020
DISHWASHER WHIRLPOOL WDT770PAYM2
"Arrived on site to inspect dishwasher for not filling, upon inspection found console responsive and started cycle, dishwasher filled and then moved to next part of cycle, no error codes in diagnostics, no problems or Leaks found.
Near Dripping Springs, TX 78620
Robert
Job Details:
07/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on job for complaints of dishwasher not draining. Found blockage in drain line removed blockage and dishwasher drain properly. No leaks detected at time of service.