Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for gas leak. Customer has plumbers out and said unit is the issue. Gas was off upon arrival and no smell or signs of gas leak. Turned gas supply on and applied bubble solution to all possible leak points and only leak I found was with plumbing(took pic). Showed customer leak point and ensured unit is not leaking. Advised plumber is needed to fix issue. Left gas supply valve off. Job complete.

"Arrived on site to inspect unit for leaking, upon inspection found no issues with valve or ice maker, condensation was pool on middle part of gasket, checked gasket and found a large gap missing in door insulation. Ordering gasket and door. Office to reschedule ; ordrng 1 W10911461 (Gasket) and 1 W10918659 (Door)"

"Arrived on site to install previously diagnosed and ordered part. Due to the damper failure, I removed and replaced the damper and tested and demonstrated to the customer and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not illuminating lower light, upon inspection found the units control board shorted. Replaced control and tested light, all functions returned. Complete"

Arrived on site to diagnose a washer that will not always spin clothes completely. Tested all parts and components and found no failures to unit at this time. Advised customer on best loading procedures and cycles to use for best results. No leaks were found at time of service.

Arrived onsite to replace start switch. Replaced start switch. Tested the unit several times and unit turned on every time. No issues at this time. Job complete

"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit filled with water and tested good."

"Arrived on site for customer complaint of downdraft not working, found broken knob, I was able to turn switch manually to activate motor, found motor would not change speeds, found failed motor. Motor is discontinued, submitting parts research for motor. ; ordrng 1 WP7739P122-60 (Knob) and 1 71001304 (Motor) and 1 Cnote (Office to reschedule/motor discontinued)"

Arrived on site for washer leaving soap and brown spots on clothes. Upon arrival I entered diagnostics and found no error codes and all components passed testing. I inspected the bottom of the unit for any failed parts and found no issues. I then removed the agitator and wash plate to find a lot of dirty build up from powder detergent. I cleaned the area of any build up and advised the customer to switch to a liquid detergent so that the unit will completely break it down during a wash cycle. There are no further issues at this time. Call complete.

"Onsite Rao install previously diagnosed part. Customer requested hinges be switched to left side. I switched hinges, replaced freezer door. Confirmed door is sealing properly. Un8 functioning as designed. Call complete"

"Arrived on site for oven making odd noises. Inspected unit and work area. Tested cooktop burners. Gained access to oven burner and tested oven operation. Found igniter glowing but releasing gas. Measured amp draw to igniter and found at 2.4 amps, needs to be at 3.4 amps. Found failed igniter. Performed temperature test on mode at 350? . Measured 1st 3 cycles. Fond average temperature at 371?. Calibrated unit down -20?. Spoke with customer on convection bake and user care guide. All tested good.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unitAnd unit test good job complete.

Arrived on site to test unit for burning a batch of cookies. Ran unit at 350 and monitored temps with thermocouple meter. Elements were cycling at correct temps. Customer stated unit tends to have a mind of its own. Randomly locking on its own. Oven sensor tested good. No error codes present. Recommend customer replace both control and oven sensor.

"Arrived on site to inspect unit for not powering on, upon inspection found no power to unit, checked breaker and found it flipped, flipped breaker and tested all Functions, no problems found during testing. Complete"

Arrived on job for complaints of compactor running before drawer fully in. Found the start switch stuck closed. After replacement test operation.

"Arrived on site to diagnose washer that is not fully spinning out. Found no error codes for motor or off balance load. Checked under the unit and found gearcase oil all over the belt cage and belt. Ordering new gearcase, belt and splutch to resolve. ; ordrng 1 W11159068 (Gearcase) and 1 W10721967 (Cam) and 1 W10850138 (Belt)"

Arrived onsite for washer wobbling or shaking while spinning. Upon inspection of the diagnostics tables I found no stored error codes in the system. I ran diagnostics and all tests passed with no abnormal shaking in high spin. I ran manual diagnostics on high spin and agitate and both worked as designed no issues. Suspension checks good and the unit is level. I lifted the unit and inspected the drive system. No evidence of any failures. No leaks detected during time of service. Job complete.

"Arrived on site for customer complaint of unit leaking, found leak coming from broken sump assembly, I replaced sump assembly, unit tested good."

"Arrived on site for a washer that is leaking. Inspected unit and work area. Placed the unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed without any leaks present. Ran the unit through a normal wash cycle through the entire cycle and found no leaks present. Checked all water valves, underneath the unit, and drain hoses. Could not find any leaks in or around the unit.

"Arrived on site for customer complaint of broken plastic falling into drum, found outer tub was breaking into pieces due to rear bearing worn out and inner basket hitting outer tub. Informed customer the unit is not worth repairing the inner and outer tubs.

Arrived onsite and called techline to discuss the hot surface light being off and staying off for every burner. Advised that light/harness must be compromised to cause the light to not come on under any circumstance. Ordering harness to repair. ; ordrng 1 W11111805 (Main harness) and 1 Hotsurfacelight (Unknown)

Arrived on site for Dryer is not heating. Found igniter was faulty. Ordering new igniter 686590 to return and complete the repair. Also ordering coils WPW10328463 just in case. Returning with all previously ordered parts JIC. ; ordrng 1 686590 (Igniter) and 1 WPW10328463 (Coil)

"Arrived on site for timer not advancing on dryer . Found no heat as well as timer not advancing . Checked voltage , found outlet is dropping voltage . Recommended getting electrician to look at outlet and breakers . Job complete"

"Arrived on site to diagnose microwave with a lot of moisture, upon arrival the customer explained that the issue is that there is mold caused by the vent not being sealed above the microwave, the customer also explained that the builder is replacing the cabinet due to the mold cause of the improper installation and replacing the microwave due to mold in the microwave. I found no issues with the vent or the operation of the microwave only that the vent above the microwave was not sealed properly. Job complete."

Arrived on site for unit that?s not draining properly. Inspected unit and work area. The customer advised that the issue that he saw was with the wiring being cut. He advised that he put electrical tape over the wire connectors for the time being to allow his unit to work properly but he just wanted to have the wires reconnected and fixed properly. Confirmed the customers complaint and used wire connectors to properly secure the wires together. Tested the unit several times and now the unit is working as designed. Call complete.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that he had another technician come out and advise that it was an issue with the hot water coming to the unit. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) error code. Test of the unit in manual cold and hot water valve I called and found the hot water not being drawn into the unit. Checked the water valve at the wall and found that it had been turned off. As soon as I turned it on, found water leaking from the water valve on the handle. I did advise the customer that their issue is with the unit not being able to fill with hot water and them using a cool washer cycle that will pull in hot water. The customer wanted us to test it in a normal cycle with his clothes. Tested the unit on a normal wash cycle with tap cold water. The unit began to run as designed. I did advise the customer that he could potentially try to use it on top call but could not verify whether it would still try to pull in hot water at various points. I called whirlpool Tech line and spoke to Kathy SR# 7731588467. She advised that the plumbing needed to be fixed prior to any further repairs made to the unit. She advised the hot water valve can always be energized depending on the wash temperature setting and incoming water temperature. The unit is working as designed. Call complete."

"Arrived on site for dishwasher not starting cycle. Inspected unit and work area, found standing water in unit. . Verified failure and gain access to control and door latch. Found spring on latch broken and will need to replace door latch assembly to correct. Adjusted door latch to run drain cycle to remove standing water.; ordrng 1 5304517280 (DOOR LATCH)"

Arrived on site to diagnose a garbage disposal that will not run. Found motor locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for unit humming. Upon arrival the unit was unplugged and locked. Upon plugging the unit in the drain pump began to hum loudly. I entered diagnostics and began to cycle through error codes finding f9e1 drain pump, F1e2 motor drive over voltage, F8e6 water hazard, F3e3 inlet water temperature. When I finished checking error codes I tried to activate the lid lock and the unit would not unlock. While attempting to unlock the unit the f9e1 error code returned and the unit was then stuck trying to cancel a cycle. Upon attempting to check voltage at the outlet with my multimeter the outlet blew out. I advised the customer to seek an electrician before continuing with the repair. The unit will need a new drain pump and I will also order a new control to be install on return visit just in case. Office to reschedule when availability of the part is known and the customer has advised us that an electrician has inspected/repaired the outlet.; ordrng 1 W11447379 (Control) and 1 W11394572 (Lid lock assembly) and 1 W11033573 (Noise filter)"

"Arrived on site for unit not making ice or dispenser any water. I tested the water dispenser and found none of the valves opening. I tested the ice dispenser and found the unit trying to dispense ice. I ran the unit through a ice maker fill test and it filled with water. I power cycled the unit and retested it. I found it working as designed and dispensing water now.Job complete."

Arrived onsite and found unit operating with blown thermal fuse and had an airflow error. Advised customer that unit vent should be professionally cleaned. Replaced the fuse and tested unit finding all operating as designed.

Arrived on site for STOPPED FILLING WITH WATER- HAS POWER BUT NOT WASHING. Placed in diagnostics and got F6E4. No other error codes came on. Found float switch had something (food particles) lodged underneath it. Cleared error code and ran diagnostics. Diagnostics completed all cycles and heated as designed. No leaks detected.

Arrived on site and found damper is making noise returning tech will need to replace air tower too. Completely disassemble refrigerator interior and replace air tower and damper.; ordrng 1 W11373777 (Air tower) and 1 Wpw10479155 (Damper)

"Arrived on site to test unit for not heating. Found bad cap and mag. Replace mag, cap and diode(which came with cap). Tested unit, unit works good. All switches tested good. Job complete."

"Arrived on site for microwave not heating. Upon arrival I tested the unit with a glass of water for 1 minute and found the unit heating. I tested it again immediately after and found it not heating at all. I gained access to the control board and ran the unit a few more times to find it pushing intermittent voltage causing it not to heat every cycle. Im ordering a new control, UI and power supply to ensure a reliable repair. Office to reschedule when availability of parts is known.; ordrng 1 W11486764 (Control) and 1 W11486769 (UI) and 1 W11486781 (Power supply)"

Arrived on site and inspected washer that continuously tripping the breaker. Confirmed the customers breaker box is filled with GFCI breakers causing the malfunction. Customer will need to get an electrician to replace the breakers with non arch of GFCI breakers. Unit had no stored error codes. Unit works as designed. Job complete

Arrived onsite for dishwasher not filling with water. Upon inspection of the diagnostics tables I found F4E3 and F7E1 stored in the unit. I let diagnostics run through and found the unit would fill with water but not wash after. I found the motor assembly making a grinding or clicking noise indicating a failed motor. The unit drain out and the heater came on after. I am ordering the sump and motor assembly to complete the repair and returning with the control and heater JIC. leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11087376 (Sump and motor) and 1 W10703867 (Heater) and 1 W11305297 (Control)

"Arrived on site for customer complaint of door not aligned, found unit needed leveling, called techline to document. SR#7731593588. Also found they need the top trim

"Arrived on site to install previous diagnosed parts. Removed UI and control, installed new. Powered unit on and tested operation. Found unit operating as designed. No water leaks detected durning service.

Arrived on site for LEAKED OUT ALL THE WATER ON THE WASH AND RINSE. NOT COMING FROM HOSES. CAME FROM UNDERNEATH. Found drain pump had two pennies and a dime lodged inside that cracked the drain pump housing causing the leak they experienced. Removed drain pump and installed new drain pump. Ran through diagnostics several times to ensure there were no leaks. No leaks detected. Ran through a heavy wash with hot water to clear out any additional debris between basket and pump. Didnt see any objects in basket other than hair.

"Arrived on site to diagnose range with keypad error, upon arrival the customer informed me that the unit is displaying f2e0. I gained access to service diagnostics and found no fault codes past f2e0 for keypad disconnect from main control issue, per following the tech sheet the unit requires a new console which houses the keypad. I am ordering the console, and two sets of bezels in the case of any adhesive issues on for return service, will need parts authorization before return. Office to reschedule when the part arrives.; ordrng 1 W10909669 (Console) and 1 Needs/autho and 2 W10814133 (Knob bezel kit)s"

Arrived on site and inspected washer still not competing cycles. Discovered the drain pump was defective causing the malfunction. Removed and replaced it and ran a quick wash consumer load and unit tested as designed. Job complete

"Arrived on site for arrange that is not working properly and is creating fireballs on the door burners. Inspected unit and work area. The customer advised that they think the issue was that the unit was never switched over from natural gas to LP and wanted to figure out if there was any other issue with the unit since the builder had parts missing on the cooktop from the jump. Confirmed the customers complaint and found all burner flames extremely high. He advised to follow the conversion chart. Spoke to PR and was advised that a plumber would have to be the one to change it and convert this unit to propane gas. Gave the customer all pertinent information for the plumber to swap over from natural gas to LP on the orifices and the gas regulator. credit card. Call complete."

Arrived onsite for refrigerator making gurgling noise. Upon arrival the customer informed the that the installers layed the unit on its back before installing. I found the FC=-1 RC= 37 I ran diagnostics and all functions passed. I ran test 3 and 4 but could not recreate any abnormal noises. I explained my findings to the customer. I leveled the unit. The customer had concerns with the ice maker turning off on its own after installation. I turned the IM on and it harvested a batch. I also heard the IM fill. I asked the customer to monitor this to make sure it doesnt turn its self off. No leaks were detected during time of service. Job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float. Found loose nut on float. Secured float ran unit and no leaks present job complete.

"Arrived onsite and discussed leveling of unit and disassembly and cleaning of the door glass."

"Arrived on site to inspect dishwasher not operating properly. Upon further inspection, the customer advised that they were able to get the unit connected to WiFi and when they run a cycle, the unit will operate for approximately 3 minutes and stop and drain. I placed the unit in diagnostics showing error code F2E1.cleared the code and continued with testing. While testing, the unit would not advance while pressing the start/cancel button. I finally got the unit to stop and removed the outer door panel. Following the tech sheet for the error code, I disconnected the control panel and closed the unit door. The drain pump failed to come on. I waited the allotted time and rechecked and still the drain pump failed to come on. I removed and replaced the main control and retested and unit still does not respond correctly. I am ordering the control panel and office to schedule return service. No water leaks observed during service.; ordrng 1 W11337647 (Control panel assembly) and 1 W11308807 (Main control)"

"Arrived on site to inspect unit for not operating normally, upon inspection found the unit did not turn on, checked voltage at wall and found 240, replaced control panel and no change. Ordering control board due to red diagnostic light. Office to reschedule ; ordrng 1 W11406681 (BOARD)"

"Arrived on site to test unit for no ice production. Found ice maker error e2(motor lost position). Ice maker not responding to diagnostics, verified voltage. Ice box fan also stuttering. Replaced ice maker and ice box fan, tested unit. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for not cleaning quietly, upon inspection found a loud noise appearing due to a shot glass stuck in arm, removed shot glass and tested.

Arrived on site to test unit for vent hood motor not engaging properly. Verified motor was receiving proper voltage but single phasing out and staying on low. Put new motor to show customer motor was needed. Job complete.

"Replaced blower assembly form previous diagnosis( job # 310867). Tested unit, verified with wife unit is now working properly. Used part(wpw10291577) from job#310867. Job complete."

"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, and found actuator struggling to shift. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite for refrigerator with right side door not closing properly. Upon inspection I found the right side closers were worn down and the door would sag and rub against the chassis while loaded down. I spoke to CS due to the closers being discontinued and he suggested ordering a closer kit and attempting to resolve the issue with the kit. We may have to adjust the holes or pins in the kit to fit this door. I informed the customer the door may not close quote the same but the goal is to keep it from rubbing. ; ordrng 1 4318165 (Cam kit)

"Arrived on site to inspect unit for not running normally, upon inspection found the unit did not turn quietly due to a bad idlers pulley and wheel. Ordering parts. Office to reschedule; ordrng 1 W10396028 (Motor) and 1 W10547287 (Idler) and 3 W10314171 (Wheel)s"

"Arrived on site to inspect unit for not closing normally, upon inspection found the slides bent, unable to remove slides due to rivets, bent slide back up and tested, door aligned as much as possible. Customer must not overload. Complete"

Arrived on site for a dishwasher that?s flashing four times than three times. Inspected unit and work area. Confirmed the customers complain and found an F4 E3 (wash motor not running) error code. Found the unit through an auto test in the unit ran as designed. Tested the unit and a normal dishwasher cycle two other times and the unit filled and started washing as designed. The second wash around for over five minutes with no issues. Advise the customer to call back if he has any other problems. Call complete.

"Arrived on site for refrigerator that?s freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator section sitting at 35.7?F. The customer advised that the unit was hovering in the 30? area. She also advised that while the unit was freezing items, the icemaker was not working. Check the freezer section and found the freezer section sitting at 18?F. Did it temperature reading on the thermistors from the main control and found the refrigerator section reading 5.48 K ohms while my temperature probe read 39?F. I took a freezer there Mr. check and found the unit reading 13.14 k ohms in the freezer. I checked an amp draw on the compressor and found the compressor reading 1.17 A. Call Techline and spoke to Robert/Andy SR# 7731549899. He advised that the issue was with the thermistor based on the reading of the thermistor showing the unit at 47-48?F when the refrigerator was at 39?F. He did advise that there?s a known issue with freezing items in the refrigerator section on this unit. He did advise that engineering is updating software version on newer controls but that the software has not been fully updated and developed. He advised to replace the thermistor for now but if the issue comes back, we would need to wait for the main control to be released. Replaced the thermistor and tested the unit. The unit began to cool. Call complete."

"Arrived on site to follow up on oven that lights are staying on in. I tested the door switches and found that the lower door switch is super hard to trigger. Ordering new switch / patches to resolve, light will not go out unless they are held together by hand. Office to schedule when we can get latches.; ordrng 2 W10883049 (Door Latch)s"

Arrived on job for complaints of fan noise. Found air getting in from drain.

Arrived onsite for refrigerator ice maker leaking. Upon inspection found fill tube not properly inserted into fill cup. Made adjustment and tested. Unit is no longer leaking. Job complete .

"Arrived on site and inspected washer and found lid is broken on the left hand side. A new one will be needed to correct the issue.

Arrived on site for Washer is not agitating but will spin at the end. At times will leave the clothes wet. Put in Diagnostics and got motor fault. Found actuator was not engaged into splutch cam. Removed actuator and installed new actuator. Ran diagnostics and washer switched from agitate to spin as designed. Job completed.

Arrived on job to replace previously diagnosed parts. After replacement test operation.

"Arrived on site for cooling complaint and unit resetting itself. Found evaporator incased in ice,an diagnostics during fan test unit would reset itself ran diagnostics heater not powering on diagnosed a defective harness replaced fan motor that includes harness defrosted freezer evaporator. Ran diagnostics all test passed

"Arrived on site to test unit for uneven doors. Found unit not leveled. Unable to level because cabinet too low for proper adjustments to be made. Advised contractor needs to cut a bit of cabinet off to be able to level unit. Contractor cut cabinet, leveled unit and found paneling on doors need adjusted as unit is now leveled perfectly and peeling is giving the impression of not being even. Contractor agreed and stated he needs to remove doors to install handles and will make proper adjustments with paneling. No leaks detected. Job complete."

"Arrived onsite for unit shutting off randomly and completely. Did talk to the customer and they said that builder fixed possibly electrical issues from the wall. Looked at the unit at the terminal block and voltage was correct 240. Checked connections to the control and all checked good. Put control on order.; ordrng 1 W11528352 (CONTROL)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system having a leak, I removed and replaced the compressor, evaporator, and heat exchange tubing and vacuumed the system. Pressures held. I install 7.5oz of R134a refrigerant and monitored pressures. Pressures held and the evaporator has a good frost pattern.

"Arrived on site to test unit for belt slipping noise and leak from door. Found bellow was dirty and door had buildup on bottom side preventing door from sealing properly. Cleaned door and bellow, unit is no longer leaking.

"On-site for range front right burner not boiling water as fast as front left burner. I checked operation of infinite switch and element. Found both operational and cycling properly. Informed customer that the front right burner has a different wattage than the front left dual burner. Front right: 2500W. Front left when using dual burners: 3000W. Due to the difference in wattage, the front right burner will not boil water as fast as front left dual burner. Unit functioning as designed. Call complete. Documented with techline online using ref: 7731533084."

Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code 5/1lid switch faulty lid is up. Ran test and found latch functioning but control not sensing the lock. Replaced control and tested. With control replacement latch would not function anymore. Replaced latch and tested. Unit is now functioning properly. Ran calibration and auto test. All passed with to errors. Also notified customer of potential loose connection in outlet. Will need to call an electrician for fix. Job complete

"Arrived on site to inspect unit for not making ice, upon inspection found the water was off to unit. The valve was plumbed backwards causing confusion, tested with water on and saw water enter tray. Complete"

Arrived on job for complaints of grill not heating and oven shutting off. Ordered control for oven issue and module for grill. ; ordrng 1 W11317944 (CONTROL ) and 1 W11318834 (switch-inf) and 1 W11319669 (module)

Arrived on site for door issues. Found door slipping on hinge ordering hinge and parts connected to hinge ; ordrng 1 WPW10121046 (Extension) and 1 W11403572 (Bracket) and 1 2314023 (Bushing) and 1 WPW10485980 (Hinge) and 1 WP2266880 (Bushing)

"Arrived on site for cooling complaint. Unit not fully cooling in fresh food section,no ice build up and good air flow to fresh food,setting set to max @5 changing slightly unit shuts off diagnosed unit will need a new thermostat,part is discontinued. Adjusted thermostat bulb to allow unit to run longer to cool fresh food section.

Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

"Arrived on site to inspect refrigerator with frost building up on ice maker, water dispenser not working and missing shelving. Upon further inspection, I opened the FC door and found ice built up on the side of the ice maker housing and inside the FC section. When I closed the FC door I found the gasket with a gap and not sealing properly. I attempted to correct the gasket by heating it with my heat gun and reshaping it. Doing such failed and I found that the when the unit was filled with insulation, the center mullion was pushed out away from the top of the cabinet causing the door to not be able to close all the way. No water leaks observed during service, job completed."

"Arrived on site for washer making a gurgling noise. I inspected the unit and work area. I ran both valves, drain pump, recirculating pump. I found no fault codes. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the noise and they said it hasnt happened in a couple of day. I advised the customer to mentor the unit for any noises it makes while not in use, and to inspect the dispenser drawer if the noise comes back for running water. Job complete no water leaks detected."

"Arrived on site to diagnose range with several high burners and trouble lighting several of them. Found range was dirty and needed a cleaning. Cleaned off all burners and adjusted electrodes. Retested and verified burners are now all fast to light and working as designed

Arrived on site to install previously diagnosed parts. I gained access to the bulb housing and found the harness connector slightly blackened as well. I called techline to verify the harness needing to be replaced and spoke to Kathy. I received SR# 7731588136. Kathy recommended replacing the harness and bulb housing along with the control. I am ordering both parts and will return with the control to install. Office to reschedule.; ordrng 1 W11350914 (Main Harness) and 1 W10210871 (Lamp Housing)

"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer stated the current vibration was the noise. I found it coming from the toe plate. I removed the plate and found the metal connector bent, allowing excess vibration on the toe plate. I adjusted this and the noise stopped. Call complete."

"Arrived on site for a range with visibly missing parts. Upon arrival the customer stated the interior bulb cover was missing. I informed the customer that on this unit the bulb does not have a cover. I also referenced the part break down to confirm this. I found the unit as designed. I I iformed the customer on what a customer instruct entails. I let her know she has used hers today

"Arrived on site for fridge not making ice . Found unit is making ice but not dispensing it . Found auger motor is not rotating . Ordering coupler and motor . Please call customer No water leaks detected at time of service. ; ordrng 1 WPW10169511 (Coupler) and 1 W11310391 (Motor)"

Arrived on site to diagnose a washer that is leaking. Found suds leaking from air vent and small leak at door due to hair accumulation. Advised customer on findings and advised to clean washer every 30 loads with affresh washer cleaner. Also advised to keep inner glass on door as clean as possible. No further repairs needed and all is working properly at this time.

Arrived onsite for front panel having damage to unit. Looked at the unit and found damage to the panel. Replaced panel. No issues at this time. Job complete

Arrived onsite for the bottom start arm being melted. Looked at the spray arm and spray arm was melted. Replaced bottom spray arm. No issues at this time. Job complete

Arrived onsite for range cooktop not functioning. Upon inspection found all burners to be functioning as designed. All are cycling heat with temperature setting. Customer is not satisfied with cooktop performance when cooking. Unit is functioning as designed. Job complete

Arrived on site for a defective led module. Replaced fresh food led module power cycled unit led working as designed .

"Arrived on site for washer not spinning out. I put the unit into diagnostics and found fault code f7e6 motor fault. I put the unit through a high speed spin a heavy agitation cycle. I found the unit weak to agitate and spin. I tested the winding to the motor and found them within range from the control. I am ordering a capacitor to complete the repair, and returning with the control, motor, and actuator just Incase. .; ordrng 1 W11124710 (Control) and 1 W11158830 (Capacitor) and 1 W10890624 (Motor) and 1 W10913953 (Actuator)"

Arrived on site to diagnose a dishwasher that is not draining properly. Found multiple obstructions in drain lines and pump not able to fully open check valve. Replaced pump and both lines and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The lights came on. The compressor and fans also came on. The unit is working as designed at this time.

Arrived onsite for unit frosting the food in the freezer. Found tracks sticking open. Replaced tracks. Unit is now closing as designed.

"Arrived on site for loud noise in freezer area, and not cooling in refrigerator properly. Removed evaporator cover and found harness sticker tag had fallen into the fan blade causing the noise. Repositioned the harness sticker tag and reassembled the evaporator cover. Plugged fridge back in and noise is gone. Fridge cooling as designed. Job completed."

"Arrived on site for NOT DISPENSING ICE OR WATER FROM THE DOOR--NOT EVEN MAKING ICE EITHER--VALVE WAS REPLACED AND THE FILTER AND STILL NOTHING--UNIT STILL COOLING AND FREEZING OK IN BOTH COMPARTMENTS. When pressing the water dispenser pad you can hear the valve actuate, but no water comes out. Inspected the water filter and gaskets / o-rings looked good. Removed filter and tried to dispense water without filter. Still no water. Customer provided a brand new filter. Still no water from dispenser. Removed water line from the valve and turned on water at the wall. Water is coming out fine from the water line with good pressure. Tested housing base and it is working as designed. Explained to customer based on items attempted and tested that the water line inside the cavity of fridge that sends water to the ice maker and water dispenser must be frozen over. Recommended they unplug the fridge for 24 hours and allow any frozen lines inside to thaw out then test the water dispenser again.

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Ran unit and found no water is entering the unit at all. Motor comes on, but valve never triggers. I checked under the unit and found both the drain pump and hose associates are leaking water consistently. Need to replace drain hose and pump, as well as inlet / flood switch, possibly control. Ordering drain pump to do all repairs at one time since unit is leaking. Office to schedule when all parts present. ; ordrng 1 WD19X25187 (Drain pump)"

Arrived onsite for the top right hand door having dent. Looked t the door and saw the dent. Replaced door. No issues at this time. Job complete

"Arrived on site to follow up on washer that was not starting or resetting cycles. Installed new control and retested unit. Found no change. Found console is the brain of this unit, and is not properly running the cycles.

Arrived on site for microwave light not working. I inspected the unit and work area. The customer provided a new bulb. I tested voltage to the socket and it didnt matter if I set it to high it low light I was showing 120 vac no matter what. I gained access to the microcomputer and found the relay for the vent hood light split. I replaced the microcomputer. I reassembled the unit and tested the vent hood light. It is now working as designed. And changing brightness depending on the setting. Job complete.