Near Del Valle, TX 78617
Jacob
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Arrived onsite for unit not sealing and getting some moisture coming in near the ice maker. Saw that seal on freezer is not sealing properly. Cannot use seal that was ordered. Ordered part. Office to reschedule. ; ordrng 1 LW11202405 (FR dor-fip )
Near Austin, TX 78749
Leonardo
Job Details:
07/07/2020
DISHWASHER MAYTAG MDB8969SDM3
"Arrived on site to test unit not starting. Tested unit and found bad control panel. Replaced control panel,tested unit and unit functions correctly. Job complete."
Near Austin, TX 78759
Wesley
Job Details:
07/07/2020
MICROWAVE JENN-AIR JMW9530DAS
Arrived onsite and was unable to recreate symptom of error code showing fan failure. All checks good At this time. Advised customer on kitchen appliances and risk factors related to repair of oven. nit is now operating as designed.
Near Austin, TX 78730
David Z
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site to diagnose refrigerator that is not cooling. Performs disable of ic and found Evap cover frosted over again. Called tech line and spoke with Dave who advised to replace the fan scroll again along with the cover, as well as the thermistor and check for corrosion coming from back harness. SR7728253384. ; ordrng 1 W10316760 (thermistor) and 1 WPW10387382 (cover-evap)"
Near Cedar Park, TX 78613
David S
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00
"Arrived on site for fresh food section not cooling. I inspected the unit and work area. I found the fresh food evap iced over. I gained access to the drain tube in the back of the unit and found it clear of any restrictions. I called Techline spoke with Liam I got sr #7727696338. I advised techline of the history for this unit. After reviewing the history and the service pointers for the unit. Techline had no suggestions on how to repair. I am ordering the fresh food evap cover W10815735, freezer evap cover W11394920, main control W11333076, UI side control W11099340, front UI control W11442053, on return visit make sure the unit is set to basic defrost.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10815735 (cover-evap) and 1 W11099340 (SIDE UI cntrl-elec) and 1 W11333076 (MAIN CONTROL) and 1 W11394920 (FREEZER EVAP COVER) and 1 W11442053 (PANEL CONTROL)"
Near Cedar Park, TX 78613
David S
Job Details:
07/07/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven smacking. I inspected the unit and work area. I gained access to the ovens controls and wiring. I found no indication of any of the wiring or control burns. I saw no burn/smoke marks in or around the oven. I checked the units diagnostics and found no error codes. I activated the blower motor and the motor operates as designed. Unit is operating as designed. Job complete.
Near Austin, TX 78728
Wesley
Job Details:
07/07/2020
DRYER MAYTAG MED7230HW0
Arrived onsite and repaired unit operating properly. Used glue to install loose gasket. Unit is now operating as designed.
Near Leander, TX 78641
David S
Job Details:
07/07/2020
OVEN KITCHENAID KFED500EBS03
"Arrived on site for oven giving error code during self clean. I inspected the unit and work area. I found fault code F5E4, lower oven door latch not operating. I found the lower oven lock not engaging, the upper oven lock is working properly. I am ordering the lower oven lock W11166856, and the control UI just inCase W11284720. Customer handed me a screw from the oven and didn’t know where it came from. I found the lower oven outer panel missing a screw, I reseated the screw so the panel is no longer lose. ; ordrng 1 W11166856 (latch-door) and 1 W11284720 (panel-ui)"
Near Canyon Lake, TX 78133
Luis
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Arrived on site for ice build. Found ice stuck between icemaker and slide,ran diagnostics fan powered on,E2 error on icemaker. Diagnosed a defective icemaker,installed new icemaker,power cycled unit. Ran diagnostics,passed harvest,no errors ran fill test passed no leaks."
Near Austin, TX 78744
Kevin
Job Details:
07/07/2020
WASHER MAYTAG MVWB765FW3
Arrived on site and inspected washer and found detergent drawer is cracked on the softer side and will need to be replaced. Customer is also describing a noise during the wash cycle and did not hear anything excessive in diagnostics even with clothes. Explain to customer how electromagnetic clutch can make noises when changing from counterclockwise to clockwise rotation and reported issue to tech line. Washer is operating as intended. 7728248779; ordrng 1 W10919352 (D2C drawer)
Near Austin, TX 78724
Eman J.
Job Details:
07/07/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for washer making grinding noise. Customer was asked to bring washer inside home to be properly tested cause no water connections outside on porch. Customer said she had water connections out side but instead brought out a water hose to use.Replaced gear case. Couldn’t test system due to customer not having water connections. Job complete.
Near Leander, TX 78641
Lou
Job Details:
07/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit plugged in. I checked the harness at the junction box and found the harness wires in. I placed the unit in diagnostics showing no error codes. When the unit began to dispense water into the tub, I moved the harness at the junction box and the unit shut off. I found the harness was not wired good and the white harness came apart. I re-wired the unit and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details:
07/07/2020
REFRIGERATOR FRIGIDAIRE FRS6R5EMB0
Arrived onsite for unit not making ice. Found that previous company left arm on off mode. Put back in on mode. Tested unit. Unit test good. No issues at this time. Job complete
Near Harker Heights, TX 76548
Tyler
Job Details:
07/07/2020
RANGE WHIRLPOOL WFE745H0FS0
Arrived on site for range not working properly. Upon further inspection found that the bake element had broken and was not able to kick on and also the electronica main control was not properly detecting that the oven thermostat was sensing temp and also needs to be replaced.
Near Wimberley, TX 78676
Luis
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00
Arrived on site for on site for freezing in fresh food. Replaced ui control adjusted temps
Near Austin, TX 78731
David Z
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived on site to diagnose one refrigerator that was not cooling in the refrigerator section. Performed diagnostic on unit. Found refrigerator Evap covered in ice. Found service pointer W11033419D applies to this situation. Checked attest 128 and found control software at version 5.0.0, which needs to be at 7.0 or higher. Unit needs new evaporator cover, control, and possibly Icemaker. Customer is Already defrosting the unit. If icemaker begins again it will not be needed. Ordering Evap cover, control, icemaker. ordrng 1 W10889841 (cover-evap) and 1 W10898228 (icemaker)"
Near Cedar Park, TX 78613
David S
Job Details:
07/07/2020
COOKTOP WHIRLPOOL WCG97US0HS
"Arrived on site for middle burner constantly clicking. I inspected the unit and work area. I found the unit no longer clicking. I inspected all burners caps and heads, I found no damage or imperfections. I inspected the flame on each burner, they all appear with a good flame pattern. I spoke to the customer about using a damp clothe, when cleaning around knobs, to prevent any water dripping down and causing it to constantly clicking or shorting out the harness. Job complete."
Near Austin, TX 78739
Leonardo
Job Details:
07/07/2020
OVEN WHIRLPOOL WOC75EC7HS01
Arrived on site to test unit for powering issues. Tested unit and found that unit was not connected to WiFi. Advised customer that the unit must be connected to WiFi and might correct the issue. Will order console W1148866 in case the issue is not corrected. Office to reschedule ; ordrng 1 W11428866 (CONSOLE )
Near Manor, TX 78653
Eman J.
Job Details:
07/07/2020
DRYER MAYTAG MEDX655DW1
"Arrived onsite for dryer not drying. Tested system. Found element, cutoff, fuse and thermistor fix faulty. Replaced components. Tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
Cliff
Job Details:
07/07/2020
REFRIGERATOR JENN-AIR JFC2290REM00
Arrived on site to replace ice bin rails for refrigerator. Upon arriving homeowner advised me of another issue with freezer door. Noted freezer door closers not operating properly. Freezer door rails and ice glides will need to be replaced at the same time to complete repairs.CL only per homeowner.; ordrng 1 CLONLY (CL ONLY) and 2 WP13055901 (slide)s
Near Elgin, TX 78621
Andy
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
"Arrived on site for refrigerator not cooling properly. Upon arrival customer informed that issue is same as last time. FC not cooling and ice buildup on FC evaporator. tested and inspected unit and found failed UI panel, main control. Evaporator motor and heating element. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WP12729128 (heater), states that autho needed"
Near Leander, TX 78641
Lou
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01
"Arrived on site to inspect refrigerator noises. Upon further inspection, placed the unit in diagnostics and tested the damper control and found the motor very loud. Removed and replaced the damper control and retested and unit is operating as designed no water leaks observed during service, job completed."
Near Waco, TX 76712
Jonathan M
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
Arrived onsite for refrigerator that won’t light in any drawer. Inspected unit and work area. Found none of the lights working in any of the drawers. Tested voltage at the LED power supply board and found the unit not sending voltage. Replaced LED power supply board and tested unit. Unit lights came on and are working as designed. Call complete.
Near Round Rock, TX 78681
David S
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for fridge building condensation In the fresh food section. I inspected the unit and work area. I found the fresh food section bottom full of water and not draining down the drip pan. I gained access to the drain tube, and found a restriction in the drain tube. I cleared the drain tube and silicones it in place. I cleared the water out and steamed out the iced over drip pan in the fridge., no water leaks detected. Job complete.
Near Round Rock, TX 78681
David S
Job Details:
07/07/2020
DISHWASHER KITCHENAID KDTE104ESS1
"Arrived on site for dishwasher tripping the breaker. I inspected the unit and work area. I found the unit is receiving good power from the outlet. I checked the motors, heating elements. All checked good, heater has good continuity. I quoted the customer for a control and explained that is a starting point, that there is a possibility it will trip the breaker during a diagnostics cycle. Customer agreed. I replaced the control and ran the unit through a diagnostics cycle. The unit tripped the breaker when the heating element was called for. I am ordering the heating element W10703867, and the harness W11027902 just in case. .; ordrng 1 W10703867 (heater) and 1 W11027902 (harns-wire)"
Near Marble Falls, TX 78654
James
Job Details:
07/07/2020
DRYER WHIRLPOOL MEDE200XW0
Arrived on site and installed new housing blower and motor. Tested operation and found unit working properly. Job complete
Near Horseshoe Bay, TX 78657
James
Job Details:
07/07/2020
DRYER MAYTAG MED6230RHW0
Arrived on site and tested operation. Found loud thumping while unit running. Found glue from front and rear seals have gotten into roller track on drum and the rolled bead for the seam is too large causing loud thump when going over rollers. Unit will need new drum to repair. Office to schedule return services. ; ordrng 1 W10545923 (drum)
Near Austin, TX 78739
Brandon
Job Details:
07/07/2020
WASHER MAYTAG MVWB835DC5
"Arrived on site for customer complaint of unit making squeaking noise, I ran a test cycle with some towels, unit tested good in wash cycle, ran a drain and spin cycle, unit tested good. I could not duplicate squeaking noise."
Near Austin, TX 78759
Wesley
Job Details:
07/07/2020
WASHER MAYTAG MVWC565FW1
Arrived onsite for noise during agitate and spin. and found unit operating with off balance symptoms and error. Balanced and calibrated. Advised customer On loading practices and removed quarter from washplate that was causing noise. All checks good.
Near Waco, TX 76712
Jonathan M
Job Details:
07/07/2020
MICROWAVE JENN-AIR JMW2430DP02
"Arrived onsite for microwave/oven combo that is intermittently turning itself off when not in use. Inspected unit and work area. Customer advised it turned off one time since the last repair and has been working completely since 6/30. I called Techline and spoke to Joel SR# 7728197940. He advised that based on what the customer is saying, the only two issues that could be would be an electrical supply problem or a power supply control problem. He advised that most commonly it’s an electrical supply from the home and He advised me to tell the customer not to turn off the breaker or reset it for proper testing and advised to make no repairs today. Advise customer of tech line findings and customer is going to try to have an electrician come out to check the electrical supply anyway to make sure it’s not a power supply problem. Call complete."
Near Horseshoe Bay, TX 78657
James
Job Details:
07/07/2020
OVEN JENN-AIR JJW2830DP03
Arrived on site and tested operation. Found lower vent not flowing air properly. Corrected vent channels and found unit working properly. Job complete
Near Canyon Lake, TX 78130
Richard
Job Details:
07/07/2020
RANGE WHIRLPOOL WFG505M0BS3
Arrived onsite for the oven not working at all. During testing found that there is power coming from the outlet but no power going to the main control. Found that the power cord is causing the issue. Ordering parts and office to schedule. ; ordrng 1 W11173616 (cord-power)
Near Elgin, TX 78621
Andy
Job Details:
07/07/2020
RANGE WHIRLPOOL WFG320M0BS
Arrived on site for range burners not lighting. Tested and inspected unit and found that burners did light but then slowly turned off after about 30 seconds to a minute. Checked gas supply and found that whole house was supplied by a single 5 gallon tank. Called tech line and spoke with Dave (SR# 7728255456) and was instructed that is not properly supply and will need proper supply done by plumber. Instructed customer on this and on use and care and practice for best performance. No gas leaks present at time of service ; ordrng 1 SEENOTE (SEE STICKY NOTE )
Near Georgetown, TX 78626
Jonathan S
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for refrigerator dripping water from dispenser and water ice dispenser intermittently working. Inspected unit and work area. Found off brand water filter in unit. Tested dispenser operation and found door not engaging door switch. Added whirlpool approved spacer to engage door switch. Removed off brand water filter and added bypass cap and found a large amount of air through dispenser. Informed customer of Every Drop water filter only. All other operations tested, no water leaks detected durning service."
Near Spicewood, TX 78669
Brandon
Job Details:
07/07/2020
MICROWAVE WHIRLPOOL KOCE500ESS09
"Arrived on site for customer complaint of u it not starting unless the left side is pushed in, found faulty interlock harness, ordering part. ; ordrng 1 W11449277 (DOOR INTERLOCK HARNESS)"
Near Belton, TX 76513
Jonathan M
Job Details:
07/07/2020
FREEZER WHIRLPOOL WZF34X20DW01
"Arrived on site for freezer that is not cooling. Inspected unit and work area. Found food in the freezer completely frozen and unit cooling. Customer advised that they did not lose any food but that they don’t trust this unit is cooling properly because their other freezer seems to be colder than this current one. Took temperatures and found unit at -1°F. Found no frost buildup or condensation around the edges of the freezer. Found ambient temperature at this time at 86°F. Took photos of temperature in freezer, ambient temperature, interior of freezer, and placement of freezer. I called Whirlpool tech line and spoke to Adrian SR# 7728119331. I advised him of my findings and previous calls to Techline about this issue. He advised that this sweating issue is going to be caused due to the fact that this freezer is not a garage grade freezer and due to the ambient temperatures around this freezer during the summer time, if this unit continues to sit in his g
Near Horseshoe Bay, TX 78657
James
Job Details:
07/07/2020
DISHWASHER KITCHENAID KDTE304GPS0
Arrived on site and installed new wash motor. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Near Kempner, TX 76539
Al
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived to inspect damaged relight refrigerator door.Confirmed the complaint and removed and replaced both door and nameplate.All water lines were dry at the time of service.Customer satisfied job complete
Near Austin, TX 78725
Eman J.
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRV996FDEM00
Arrived onsite for refrigerator leaking. Tested system found ice maker with ball of ice behind it. I also found two blocks of ice on each side at the back of the refrigerator. Which caused the ice to damage the back of the refrigerator cabinet. Called techline about the damage.
Near Georgetown, TX 78628
Jonathan S
Job Details:
07/07/2020
COOKTOP WHIRLPOOL KCGC506JSS00
"Arrived on site for cooktop front left burner not igniting. Tested operation and did not hear spark igniter. Disassembled burner and grounded igniter and found sparking. Assembled burner and tested, found light on first spark. Tested several times. All tested good. Spoke with customer on service."
Near Austin, TX 78732
David Z
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to diagnose refrigerator with pantry UI being unresponsive, and water dispenser sometimes stopping. On arrival found that the pantry UI would not allow you to change setting. Checked wiring and wiring is good. Unplugged UI and tested dispenser. Found no issues with dispenser with UI unplugged. Removed pantry UI and removed water pooled under it. Retested and it started letting you select again. Talked to customer and let them know we have 2 options, which is that I can try and seal the UI with silicon to prevent any more water from dripping in, or I can replace the pantry UI and seal a new one in. ; ordrng 1 W10769076 (cntrl-elec) and 1 WP482338 (adhesive)"
Near Driftwood, TX 78619
Robert
Job Details:
07/07/2020
MICROWAVE JENN-AIR JMC2430DP01
Arrived on job for complaints of stuck button code. Confirmed code will need console to complete repairs. ; ordrng 1 W11229663 (PANEL )
Near Austin, TX 78739
Luis
Job Details:
07/07/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00
"Arrived on site for water leaking. Diagnosed water line not fully inserted to valve,removed line reinstalled water tube fully to valve"
Near Austin, TX 78733
Kevin
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KSC23C8EYY00
Arrived on site and inspected refrigerator and found water is not draining from fresh food evaporator. Cleared water from interior access rear of refrigerator and found drain line is blocked. Cleared drain line and it is now operating properly. Job complete
Near Kyle, TX 78640
Jacob
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived onsite for unit freezing refrigerator section and ice maker was not making ice consistently. Tested unit. Found that diffuser door was stuck open and ice maker was froze over. Replaced diffuser and ice maker. Tested unit. Unit test good. No issues at this time. Job complete
Near San Marcos, TX 78666
Richard
Job Details:
07/07/2020
OVEN KITCHENAID KODE300ESS02
Arrived onsite for the oven making a noise during operation. During testing found that there is fan noise but could not determine if it’s coming from the upper blower or the lower blower motor. Customer stated that the noise happen while using the upper oven and the lower oven. Will need to replace both upper and lower blower motors. Ordering parts and office to schedule.; ordrng 1 W11245567 (blower)
Near Hutto, TX 78634
Andy
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
Arrived on site for ice cube at dispenser door and water dripping from dispenser. Tested and inspected unit and found no failures. Spoke with customer on watching ice when dispensing and on cup placement when using dispenser. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details:
07/07/2020
RANGE KITCHENAID KSIB900ESS2
Arrived onsite for the oven with a broken adjustable leg. Replaced right front leg and leveled oven and oven tested fine. . Complete
Near Taylor, TX 76574
Andy
Job Details:
07/07/2020
RANGE WHIRLPOOL WEG750H0HZ0
Arrived on site to install previously diagnosed bake spark module. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Cedar Park, TX 78613
David S
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02
"Arrived on site to install previous diagnosed parts. I gained access to the pad and replaced it with new. I tested cubed, crushed and water. All three worked every time they were called for. Job complete. No water leaks detected."
Near Austin, TX 78732
David Z
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04
"Arrived on site to diagnose one refrigerator that customer says is not dispensing cold water, and also freezing items on the top shelf in the RC. Found that items freezing were placed in front of the air diffuser door, and being frozen by freezer air coming in to cool the RC. Advised customer that they need to move items away from the diffuser vent, as there is nothing that can be done to stop airflow since that is the cooling source. For the warm water issue, showed customer that there isn’t a reservoir on this unit. The cold water is held in a coil of tubes that does not hold much cool water, and that is working as designed. Removed shelving to show customer the tubes. No repairs needed at this time, all is working as designed. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Arrived on site to inspect refrigerator ice maker dispenser only dispensing crushed ice. Upon further inspection, I removed the ice bin and tested the solenoid. Found a large amount of ice built up at the front of the bin. When I tested the solenoid, I found it was sticking in the crushed position. Also found the ice bin auger slightly bent. I removed and replaced the solenoid and ic Erin and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Luis
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02
"Arrived on site for no cool. Removed compressor cover found multiple locations of uv dye on weld joints,leaks at discharge tube to compressor and cap tube to filter. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked weld joints for due no traces of dye found."
Near Buda, TX 78610
Richard
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ
Arrived onsite for the refrigerator right side door gasket torn. During inspection found that the door gasket is torn. Replaced the right side door gasket and used heat gun to set up the seal. Door is sealing good. No gaps. Complete
Near Austin, TX 78741
Kevin
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site and found apartment resident is experiencing freezing in the fresh food section, inspected refrigerator and found fresh food temperature is set to 33 degrees, freezer is set to 0. Reset temperature in fresh food to recommended temperature of 38. If issue continues thermistor will need to be replaced."
Near Wimberley, TX 78676
Luis
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for no ice in freezer compartment and low ice production in fresh food. Tested water dispenser good water pressure,found freezer icemaker turned off,turned on freezer icemaker,icemaker dumped ice and filled with water. Ran diagnostics for upper icemaker all test passed no errors on icemaker"
Near Georgetown, TX 78633
Cliff
Job Details:
07/07/2020
OVEN WHIRLPOOL WOD93EC0A506
Near Elgin, TX 78621
Andy
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04
Arrived on site for refrigerator water housing and tubes damaged. Tested and inspected unit and found damaged tubes and no water housing. ordrng 1 8003RP (tube-water) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10862461 (housing) and 3 WP2300868 (fitting)s and 1 WPW10350006 (tube-water) and 1 WPW10350007 (tube-water)
Near Belton, TX 76513
Tyler
Job Details:
07/07/2020
WASHER WHIRLPOOL WFW75HEFW0
"Arrived on site for washer that would not turn on and door was locked. Upon further inspection found that the drain pump has stopped working causing the machine not to drain and not allowing it to cycle through any wash cycles. Also found at the door latch was having an issue opening and closing and we need to be replaced (F9e1: long drain, f0e1: load detect during clean cycle, f5e2: door lock error, f3e1: water lvl sensor error).
Near Austin, TX 78759
Wesley
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01
Arrived onsite for fridge freezing up and found unit operating as designed. Temperatures are good with report of no failure in days. Adjusted baffle. Advised customer in event of repeat over cooling failure will return with control.
Near Austin, TX 78748
Robert
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived on job for complaints of water noise missing name plate. Customer need afternoon appointment . Water pressure too hi needs valve. ; ordrng 1 W10786952 (valve) and 1 W11223753 (NAME PLATE)
Near Dripping Springs, TX 78620
Robert
Job Details:
07/07/2020
DRYER WHIRLPOOL WED8500DC4
Arrived on job for complaints of not starting. Found thermal fuse open. Replaced thermal fuse and test Operation normal.
Near Wimberley, TX 78676
Luis
Job Details:
07/07/2020
REFRIGERATOR GE GTS18GTHJRBB
"Arrived on site for no cool. Powered unit on clicking noise from compressor. Diagnosed a defective starter to compressor,installed a new overload,powered unit on compressor powered on. ; used 1 WR07X20215 (OVERLOAD) from stock"
Near Austin, TX 78737
Luis
Job Details:
07/07/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03
"Arrived on site for water dispenser issues. Found dispenser would stop working diagnosed unit will need reducing valve and tubing. Installed a new valve and tubing tested water dispenser multiple times unit working as designed. ; used 1 8212547RP (TUBE), and 1 W10786952 (VALVE) from stock"
Near Hutto, TX 78634
Andy
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit with no improvement. Tested unit and and found failed door. Ordering needed part as well as ice maker harness in case needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10884720 (harns-wire) and 1 W11307204 (dor-fip)
Near Spring Branch, TX 78070
Noah D
Job Details:
07/07/2020
MICROWAVE WHIRLPOOL MHW8200FC
"Arrived on site to Inspect washer for dispenser crack, upon inspection found the dispenser full of gunk and having issues, got autho for dispenser and replaced. No problems found. Complete"
Near Austin, TX 78703
Leonardo
Job Details:
07/07/2020
DISHWASHER KITCHENAID KUDE70FXSS5
Arrived on site to test unit for unit making loud pitch noise. Found unit making loud noise when filling due to fill valve not opening all the way. Spoke with Melissa and Melissa ok to replaced valve at not charge job complete. Advised customer that some light on the panel are staying lid that she has a short and she said she knew about.
Near Austin, TX 78757
Wesley
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived onsite and solved ice dispenser problem by freeing up auger. Unit is now operating as designed. All checks good. Advised customer on maintenance options.
Near Taylor, TX 76574
Andy
Job Details:
07/07/2020
WASHER MAYTAG MVWB835DW3
Arrived on site for washer not operating properly. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Richard
Job Details:
07/07/2020
WASHER WHIRLPOOL MVWB835DW4
Arrived onsite for the washer lid broken. Installed new lid and washer tested good. Complete
Near Kingsland, TX 78639
James
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KSCS25FVSS00
Arrived on site and installed ew control kit. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details:
07/07/2020
DRYER WHIRLPOOL WED5000DW2
Arrived on site for dryer that had blown thermal fuse after replaced. Customer stated that he cleaned the vents after fuse opened. Removed back panel and found thermal fuse opened. Removed failed fuse and installed new. Tested unit and air flow. All tested good.
Near Killeen, TX 76542
Al
Job Details:
07/07/2020
WASHER AMANA NTW4516FW3
Arrived to inspect washer not starting.The unit was sitting in the dining room disassembled.
Near Georgetown, TX 78633
Cliff
Job Details:
07/07/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
Arrived on site to diagnose a microwave that is intermittently not heating. Made adjustments to door switches to insure proper contact. No other repairs were needed at this time.
Near Cedar Park, TX 78613
David S
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01
Arrived on site for fresh food section freezing food. I inspected the unit and work area. I spoke with the customer and found out a previous company replaced the main control and the damper already. I am ordering the correct UI control W11284720 to complete the repair. I explained to the customer the the UI panel is what makes the decisions for the fridge. .; ordrng 1 W11284720 (panel-ui)
Near Killeen, TX 76549
Al
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXY02
"Arrived to inspect water dripping from underneath the unit.Checked the newly installed valve and found it to be working properly without leaks.Saw the drain pan was completely dry and had cobwebs in it.Opened the freezer and observed a massive ice buildup underneath the basket at the floor or the freezer.Broke up the block of ice, and determined the unit was leaking into the freezer compartment due to a blocked drain tube.Customer ok’d the repair.Used my steamer to defrost the drain pan and made sure all ice was cleared from the drain.Reassembled and unit tested as designed.1All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78746
Kevin
Job Details:
07/07/2020
DRYER MAYTAG MEDB835DC4
"Arrived on site and found while running a rattling noise can be heard, disassembled dryer and found noise is heating element assembly rattling against rear bulkhead. Used metal foil tape to create spacers/shims to keep it from rattling. After reassembling send a video of it running to DW, also found restricted airflow error, apartment maintenance will need to clear vent to the exterior of the building to correct this issue, job complete."
Near Lago Vista, TX 78645
Lou
Job Details:
07/07/2020
MICROWAVE GE JVM3160RF3SS
"Arrived on site to install previously diagnosed and ordered part. Due to the unit door handle and inner trim be broken, I removed and replaced the door and tested. Unit is operating as designed. Job completed"
Near Austin, TX 78759
Wesley
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL GS6NHAXVK02
Arrived onsite and replaced faulty light switch. Customer also has coupling failure on the door hinge preventing it from closing properly. Ordering coupling to repair. Office to reschedule. ; ordrng 1 WP2182179 (cam-door) and 1 WPW10329686 (cam-door)
Near Austin, TX 78731
David Z
Job Details:
07/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site to diagnose one dishwasher not draining. Performs diagnostic optic and found error code for failed pump. Ran unit in diagnostic mode and could hear the pump, but it wasn’t doing much to move water. Replaced drain pump and retested. Verified unit is now draining as designed. Call complete, no water leaks found.
Near Dripping Springs, TX 78620
Robert
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05
Arrived on job for complaints of door damaged. Found the cavity damaged
Near Austin, TX 78737
Brandon
Job Details:
07/07/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Arrived on site for customer complaint of unit making a loud noise coming from compressor, I tested all fan motors, fan motors tested good. I could not duplicate noise after unit kicked on after defrost. Tested good."
Near Austin, TX 78739
Leonardo
Job Details:
07/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to test unit for squeaking rack. Tested unit and found worn adjusters. Need to order new adjuster W10712395. Office to reschedule. ; ordrng 1 W10712395 (ADJUSTER )
Near Georgetown, TX 78628
Cliff
Job Details:
07/07/2020
VENTHOOD WHIRLPOOL UXT4236ADS2
Arrived on site to diagnose a vent hood that is not keeping consistent fan speed. Found fan speed switch most likely causing issue. Replaced switch and tested unit. Found all is functioning properly at this time.
Near Mustang Ridge, TX 78610
Richard
Job Details:
07/07/2020
DRYER WHIRLPOOL WED5000DW2
Arrived onsite for the for the dryer with moisture. During testing found that the vent hose was not hooked up properly it is way too long. Adjusted vent hose and dryer tested good. Complete
Near Austin, TX 78704
Jacob
Job Details:
07/07/2020
WASHER WHIRLPOOL WTW5000DW3
"Arrived onsite for unit only shutting off mid cycle. Ran diagnostics for codes. Got F1E1 main control fault. Called Techline. Told them of findings. Suggested to not change any parts because unit is sharing a plug outlet with dryer, suggested to get washer on its own dedicated circuit before replacing any parts. Got SR#7728252777. No issues at this time. Job complete"
Near Austin, TX 78728
Wesley
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03
"Arrived onsite and installed the damper control to correct a noise based on video evidence, unable to replicate symptom all checks good."
Near Georgetown, TX 78628
Jonathan S
Job Details:
07/07/2020
COOKTOP JENN-AIR JGC3536GS00
Arrived on site for cooktop having to high of a flame. Inspected unit and work area. Tested operation and found flame to high. Inspected regulator and found gas pressure regulator not switched to LP. Corrected regulator and tested operation. Adjusted valves on burners. All tested good.
Near Leander, TX 78641
Kayman
Job Details:
07/07/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
Arrived onsite for previously diagnosed parts install. I installed the interlocks but the harness came damaged and I could not re fit the harness onto the microwave. Will need to order a new harness and filter board just Incase. Harness (W11219761) office to RS. ; ordrng 1 W11219761 (harns-wire)
Near Manor, TX 78653
Eman J.
Job Details:
07/07/2020
REFRIGERATOR FRIGIDAIRE LFTR2032TF
"Arrived onsite for refrigerator not cooling. Tested system. Found cover and thermostat faulty. Ordering thermostat kit 5303918634, and cover 242294705. ; ordrng 1 242294705 (COVER ASSEMBLY ) and 1 5303918634 (thermostat kit)"
Near Spring Branch, TX 78070
Noah D
Job Details:
07/07/2020
RANGE MAYTAG PER5710BAC
"Arrived on site to inspect oven for not turning off element , upon insepcti9n found the element no responding, replaced switch and retested, no problems found. Complete"
Near Austin, TX 78748
Kevin
Job Details:
07/07/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site and inspected washer and found drain pump is not removing water. Replaced it and washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details:
07/07/2020
ICE MACHINE KITCHENAID KUIX505ESS2
"Arrived on site for customer complaint of unit not producing ice, found broken grid cutter, I replaced grid cutter, unit passed all other tests in diagnostic mode.
Near Temple, TX 76501
Tyler
Job Details:
07/07/2020
RANGE MAYTAG MER6600FZ2
Arrived on site for range giving f1e0 error code. Upon further inspection I found in diagnostics that the f1e0 code wasn’t showing up but an f5e1 & f5e0 error were saved because of a door lock malfunction with the door lock motor assembly. I would also like to bring back the control that we brought with us on the first trip because there is a chance after Frank the door latch the main control might need to be replaced just as a back up office to reschedule call some of the parts are not readily available.; ordrng 1 W10078380 (rod-latch) and 1 WP9761013 (latch-door) and 1 WPW10107820 (latch-door)
Near Meadowlakes, TX 78654
James
Job Details:
07/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Arrived on site and installed new separator. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78633
Cliff
Job Details:
07/07/2020
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to diagnose an oven that is not heating properly. Tested unit and found temperature on oven 25° to low. Reset calibration to a compensate for offset. All is working properly at this time.
Near Austin, TX 78746
Leonardo
Job Details:
07/07/2020
OVEN WHIRLPOOL JMW2430IL02
"Arrived on site to replace damaged door and glass. Replaced door glass ,interior glass, and nameplate. Job complete."
Near Bee Cave, TX 78738
Brandon
Job Details:
07/07/2020
OVEN IKEA IBMS1455DS00
"Arrived on site for customer complaint of door handle being loose, found whole new door and arm would need replacing, after replacing, unit tested good."
Near Marble Falls, TX 78654
James
Job Details:
07/07/2020
WASHER MAYTAG MVWX655DW0
Arrived on site and tested operation. Found long fill error in memory. Tested valves and found to be good. Ran calibration and normal cycle. Found unit will not go past sensing cycle. Unit has failed control. Installed new control and ran calibration. Ran normal cycle and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details:
07/07/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02
"Arrived on site to install previously diagnosed and ordered parts. Due to the water paddle sticking and slow water flow, I removed and replaced the ice door, ice door motor bracket, paddle, paddle spring, switch, and switch harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."