Arrived on site to install previously diagnosed parts. Removed basket and installed new basket. New basket came with drive hub already installed. Ran diagnostics calibration then auto diagnostics. Washer no longer making noise. Customer confirmed noise was gone. No leaks detected. Job completed.

"Arrived on site for a refrigerator with the freezer compartment door switch not working properly. I tested the switch and found it sticking. Therefore when you opened the door, the switch only opened half way. I replaced the switch and now the unit is working as designed. Call complete."

Arrived on site for smoking control panel . Found control burned up . Called whirlpool safety team , documented it with them .Unit will need new control,wire harness . No water leaks detected at time of service. Left dishwasher turned off at breaker . Job complete"

"Arrived on site and replaced control kit and Refrigerator has Powered on again and compressor is running. Recommended to homeowner that if we allow to cool for 12 to 24 hours.

Arrived on site for Keeps throwing codes.Is ALWAYS off balance. Inspected unit and work area. Put unit into diagnostics and found no codes stored. Put unit though diagnostics cycle and found all functions operating as designed. Gained access to the bottom of the unit to inspect the garage cases and for and pulley and cam found some oil coming from case and some wear marks and dust. Ordering gearcase w11423758 cam w10721967 belt w11239857. Office to reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)

"Arrived on site to install brackets, after installing brackets, unit tested good."

Arrived on site to install new feed tube assembly. Installed new assembly and clocked sump section to line up. Ran unit and verified spray arm is moving. No water leaks found. Call complete.

"Arrived onsite for unit not making ice. Looked at the unit and found that the arm was being pushed up enough to keep the unit from making ice. Looked and saw that the ice bin was not put back correctly, causing the the arm to get pushed up just enough to not make ice. Re aligned the ice bucket. Wait a few min and unit started re filling with water once again. No issues at this time. Job complete"

Ordering 1 inner door panel WPW10320793 .; ordrng 1 WPW10320793 (Inner door panel)

"Arrived on site for refrigerator that has a freezer door that?s not closing properly. Inspected unit and work area. The customer advised that when they pull on the left-hand side of the freezer door, the door comes out at an angle and the only way to correct the door is to push it all the way back. They advised that if they pull from the center or from the right hand side of the unit pulls out straight with no issues. Confirm the customers complaint and replaced both slides and brackets and tested the unit. The unit still did the same thing. I did find on the right hand side adapter had some notches missing in the back that seemed to make the roller on the right side slip when pulling on the left side. I checked the part number to make sure that was correct but all photos of the part showed the same thing. I called whirlpool Techline and spoke to Steve SR# 7731906226. He advised this is normal operation and that if the door opens and closes properly when you pull on the right side or the middle of the door, it is working properly. Advise customer of taglines findings. Call complete."

"Arrived on site for refrigerator not making ice and rc crisper drawer not functioning correctly. Upon arrival I found ice maker partial filled bucket. After further tests I found ice maker motor receiving proper voltage but not allowing motor to rotate. Replaced ice maker and found it would cycle through harvest and fill as designed. No temp issues noticed while on site. Also found liner to crisper drawer broken. W10508993, WP2188656. Call complete ; ordrng 1 WP2188656 (Crisper drawer) and 1 W10508993 (Crisper drawer cover)"

"Arrived on site for front right burner not igniting. Inspected unit and work area. Checked burner cap and head. Found orifice clogged. Cleared orifice and tested operation. Found burner igniting. Tested all other burners, all tested good."

"On site for washer not draining and having standing water in the tub. Confirmed complaint. Found drain pump wire disconnected from connector from previous temporary repair that was made on last trip. Office notified me that the lower harness that was ordered on the last trip is back ordered. Connected new female connectors to both drain pump wires. Turned on, unit drained, and is working as designed until lower harness is available for proper repair. Office to reschedule when part availability is known. Documented with techline online SR# 7731413768.; O-emld tckt"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area.Was advised to replace the refrigerator compartment fan and thermistors assembly, user interface, and add a shim to the drip pan to avoid any abnormal puddling and frosting at the drip pan. Replaced all components and tested the unit. The unit began to cool as designed. Call complete."

Arrived on site for a washer that?s not filling properly. Inspected unit and work area. The customer advised that the unit may be working fine but she wanted to check on the unit because it doesn?t seem like it?s filling up with that much water. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through all four valve tasks. The unit ran as designed. Had a customer load the unit with some clothes and found the unit working as designed. Advised the customer that the unit is operating as designed and went over the power cycle button. Whenever user care guide. Call complete.

Arrived on site for a dryer that?s making a rattling sound. Inspected unit and work area. Confirmed customers complaint and checked the felt liner for any obstructions. Found no obstructions at the liner causing the abnormal sound. Removed the blower wheel housing and checked for any obstructions the housing. Found rocks and drywall in the blower wheel housing. Removed all the obstruction and tested the unit again. The unit began to make the abnormal sound still. Disassembled unit and spun the motor by hand. Found the motor hard to turn causing the issue. Replaced the motor and tested the unit. The unit began to work as designed. Call complete.

Onsite for fridge RC led light intermittently going dim with one led out. Confirmed complaint. Found RC led light going out causing others to dim. Replaced led module. Unit now functioning as designed. call complete.

"Arrived on site for refrigerator having PO intermittently on UI. Inspected unit and work. Found unit in Power outage state. Found ice buildup both evaporators. Confirmed PO and waited for failure to reoccur. Performed diagnostics mode and ran test 4 and found 3 way valve operational . Mead resistance on 3 way valve and found correct. Found water come from dispenser when selecting ice. Will need to replace UI and both paddles. Will need to continue to diagnose for possible short after repair. Removed failed UI and installed new. Office to schedule return to replace paddles.; ordrng 1 WPW10346924 (pad)"

"Arrived on site for dishwasher not going through wash cycle. Inspected unit and work area. Performed diagnostics mode, found error code F4-E3 wash motor and 7-1 heating element circuit. Found wash motor not activating. Traced voltage to wash motor and found failed wash motor. Removed failed wash motor and installed new. Performed diagnostics mode and monitored test operation. Found unit washing as designed. Found heating element working. All tested good, no water leaks detected during service."

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed prior complaint and found unit in a -28psi vacuum on low side and under 90 psi high side. I replaced compressor, uv drier, and rc evap coil. Pulled vacuum and then recharged unit with 5.5oz of refrigerant. Found no signs of leaks and found rc evap coil frosting over evenly and quickly. Informed customers to give unit 24 hrs to stabilize temps. Call complete"

On site for dishwasher leaking from water inlet hose. Found water inlet line is copper tubing ran to inlet valve on dishwasher that has a leak coming from a bend in the tubing. The copper line runs behind sink to a shut off valve behind bottom drawer of cabinet. Turned off shut off valve to prevent more leaks. Informed customer of issue and recommended they have a plumber come out to fix copper tubing. Call complete.

Arrived on site and inspected dryer that customer advised ran all night. Confirmed the complaint and found the timer was defective causing the malfunction.

Arrived on site for dryer needing previously diagnosed timer. Upon arrival reconfirmed prior diagnosis and installed new timer. I then reassembled and tested unit. Found dryer operating as designed. Call complete

Arrived on site for a freezer that is not cooling properly. Inspected unit and work area. Found evidence of defrost issue in the evaporator area. Ran unit through diagnostics and found the heater working properly and the evaporator fan running. Replaced both thermistors and defrosted entire unit. Plugged it back in and the unit began to cool as designed. Call complete.

On site for fridge leaking underneath. Customer stated they noticed the leak coming from the front left when ice maker fills. Found water line coupler leaking even when water lines are fully seated. Replaced water line coupler (from truck stock WPW10277958). Unit now functioning as designed. No leaks after repair. Call complete.

"Arrived on site to inspect unit for sagging and pulling tiles

Arrived on site to diagnose a dryer that will not turn on. Found door switch failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for customer complaint of unit not cooling, found leak coming from lock ring at condenser, I cut out lock ring and added copper sleeve and recharged unit, tested good."

"Arrived on site to test unit for microwave door not closing properly, tested unit found door key broken,

"Arrived on site to test unit for not making ice. unit was working as designed."

"Arrived on site for customer complaint of unit not running a cycle and giving error codes, found error codes F3e1, F9e1, f8e3, f5e2, I cleared error codes and ran diagnostic test, unit failed diagnostic test in step 2, ordering control, water level sensor, and pump. Returning tech to replace sensor first. ; ordrng 1 WPW10448876 (Water level sensor) and 1 W11032117 (Control) and 1 WPW10605427 (Drain pump)"

"Arrived on site to inspect unit for a defrost error, upon inspection found the unit back in normally temps due to the customer defrosting for 2 days. Tested compressor and found no issues. Amp draw was normal. Changed defrost setting and instructed customer to watch.

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit installed incorrectly, the flooring and cabinets is causing the doors to shift forward and the the right causing the unit to close weird. Took pictures of gaps that are covered by trim. gap in a quarter of a inch on left and about a inch on the right. Ferguson must come out and fix installation. Customer was having no success. Will speak with office to get in touch.

Arrived on site and inspected unit UI powering on and off by itself. Confirmed the complaint and replaced the UI and unit tested as designed. Customer satisfied. Job complete

"Arrived on site for dryer not heating . Getting correct voltage . Found unit control board burned up as well as main harness . Left unit unplugged due to burned harness . Job complete"

"Arrived on site and inspected side by side refrigerator not cooling. Confirmed the complaint and found non of the fans were working, but the lights were still on. The main control wasnt received prior to services. Also ordering the evaporator motor and thermistor. Will return with all previously ordered parts. Customer signed the defrost waiver, so please notify them 48 hours prior to return services. Needs more work ; ordrng 1 WR60X10307 (EVAP MOTOR) and 1 WR55X10025 (THERMISTER)"

"Arrived on site to follow up on refrigerator not cooling. On arrival checked pressures and found low at -20, high at 80. I checked all welds, and evaporator for Uv dye to verify a leak. Found no dye anywhere. System was likely undercharged last visit due to bad gauges. Talked with PR who advised we charge it until pressures are good. Bumped refrigerant until low was at 0 and high was at 120 and holding. Customer will follow up if cooling does not pick up, and nitrogen will be needed next visit if no leak is found again. Call complete."

"Arrived on site to install previously diagnosed parts. I tested the unit and found the sound to be a metal on metal tapping noise. I gained access to the blower assembly and found the noise coming from here. Per the service pointer W11378591A I installed the noise kit W11401018. I then tested the unit and the sound was significantly lower. I informed the customer this kit was to dampen the noise, but it may not completely go away. The unit is working as designed. I also found the customer not cleaning the lint catcher. I informed him on the importance of consistently cleaning this. Call complete."

Arrived on site for a washing machine not spinning and clothes being soaked at the end of the cycle. I gained access to the bottom of the unit and found the actuator had popped off. I replaced the actuator and then tested the unit. I found the unit now actuating between spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for a refrigerator with an ice maker not working. I tested temps and found the FC at 9?F. I found the unit overfilled and restricting airflow, which was causing the lack in temp. I put the unit into diagnostics mode and tried to harvest the IM. The IM threw a 3 in the second digit when trying to harvest. This indicates a faulty IM motor or switch. I gained access to the control and tried to harvest the IM again while checking voltage. I found the correct 14VDC going to the IM. This indicates a faulty IM needing to be replaced. Upon further inspection I found the harness at the bottom of the FC door split and the wires cut. This is why the IM is faulty, and the door would need to be replaced to fix.

Arrived on site for a dishwasher with a dented door. Upon further inspection I found the bottom left side with a big dent. I installed the new outer door panel and inspected the panel for any damage. No damage present at the time of install (pic in SD). Call complete.

Arrived on site to install previously diagnosed parts. Upon further inspection I found the door seal had partly fallen off on both sides of the dishwasher. I adjusted these and then tested the unit.

"Arrived on site for a dishwasher no longer heating. Upon arrival the customer stated that the unit was heating after the last repair, and went out again roughly 3 weeks ago. Upon further inspection I found the heating element with visible rust on it. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a diagnostics cycle while monitoring the amp draw to the heating element. I found the motor running as designed and the heating element drawing the proper amperage. Due to the rust it appears this is an intermittent issue. I am ordering the heating element to replace. I informed the customer about the motor error code, and advised that they may want to replace it. . ; ordrng 1 W10518394 (Heating Element)"

Arrived on site for a a washing machine not draining. Upon arrival the customer stated that sometimes the clothes will come out soaking wet. I gained access to the bottom of the unit and found the actuator came off. I replaced the actuator per the service pointer. I then tested the unit. It is now running as designed. Call complete.

"Arrived on site for a dryer making a loud noise and then stopped heating. Upon arrival the customer stated the real issue was just he noise. I tested the unit and is sounded like change clunking around, and the unit was heating. I pulled the unit out and the sound stopped. Upon further inspection I found screws in the dryer with the customers clothes. I informed the customer that something probably got stuck in his blower housing and was making the noise, but passed through when I moved the unit. I advised him on checking his pockets and assuring there is nothing in them before putting items in the dryer. The unit is as designed. Call complete."

Arrived on site for no cool fridge . Both sections room temp. Ran diagnostics. Compressor not coming on . All else checked normal. Replaced start relay . Compressor came on . Getting good frost pattern . No water leaks detected at time of service. Job complete .

Arrived onsite for refrigerator not making ice. Upon arrival I found the ice bin half way full of ice from the ice maker. I found the FC at -1 and the RC at 38. I was not able to recreate a failure at this time. No leaks detected during time of service. Job complete.

"Arrived on site to test unit for load noise upon close, tested unit found left switch holder very loose causing door latch not to make contact correctly all the time, secured switch holder, tested unit, unit now working as designed, job complete"

Arrived onsite for range drawer panel not closing properly. Upon inspection found drawer not seating properly in rails. Made adjustment and tested. Drawer is now closing properly. Customer approved. Job complete

Arrived on call for complaint of long till. Found the valve failed. Replace valve and test.

"Arrived on site to replace console, new console was damaged in box, ordering console. ; ordrng 1 W10913685 (Console)"

Arrived onsite for oven leaking gas. Tested oven and found gas leaking from valve into the oven. Tested to determine location of leak. Found unit regulator assembly would be needed.

Arrived on site for dryer with burning smell during use. Upon arrival found no error codes in diagnostics. During tests heard rattling from motor compartment. Found blower wheel had detached from mount and motor. I replaced motor/blower and reassembled and tested dryer. Used vent test kit and found minor pressure clog within venting of home. Instructed customer on further steps to clean exhaust. Unit functioning as designed call complete.

Arrived onsite for dryer not operating. Upon inspection I confirmed the interior night is on but no function. I verified correct voltage at the terminal block. I accessed the blower wheel and found wax had gotten into the housing and solidified to the blower wheel seizing it. The thermal fuse is blown. ; ordrng 1 WP8577230 (Blower house) and 1 WP3392519 (Fuse) and 1 WP694089 (Blower wheel)

Arrived on site for microwave partial display. Inspected unit and work area. Found key pad responsive . Found failed control. Removed control and installed new. Found display correct. Tested all keys and heating operation. All tested good.

"Arrived on site for customer complaint of F3E2 error code, found that error code in diagnostic mode. I followed SM step 5, moisture sensor tested good, found miscommunication between outlet thermistor and ACU, ordering thermistor and ACU. ; ordrng 1 W11441687 (ACU) and 1 8577274 (Thermistor) and 1 Cnote (Office to reschedule)"

Arrived on call for complaint of burners not working. Found both big burners and one small not working. ; ordrng 2 W11396790 (Element)s

Arrived on site to test unit for not heating. Found voltage from L1 to neutral was correct at 120VAC. Found that voltage from L2 to neutral was not correct at 14VAC. Verified same voltage at the wall. Advised customer an electrician would be needed. Job complete

"Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Took one picture. Recommended to homeowner that vent to the exterior be cleaned by a service and do not use the dryer until this has been done, job complete"

Arrived on site for a washing machine that?s not filling properly. Inspected unit and work area. The customer advised that she just had the unit installed a week ago and the unit does not seem to fill with a lot of water. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what she was looking for in her washer and she advised that she was used to her old one filling up the entire basket. I did advise her that due to the EPA regulations on water efficiency that that is no longer possible on newer units. Went over user care guide to give her the best possible wash. The unit is working as designed. Call complete.

"Arrived on site to inspect refrigerator ice maker issues.

Arrived on site to diagnose a washer that is leaking.

Arrived on site to install previous diagnose parts. Installed new parts and all doors and drawers working as designed. Job complete

"Arrived on site , for no cool fridge . Found fridge would start for a second and stop. Replaced start relay . Still doing the same . Found relay on control failing . Replaced control. Compressor staying on , unit is starting to cool . No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for water leak, tested unit found leak coming from diverter motor,

"Arrived on site to install previously diagnosed compressor and dryer to resolve failed compressor. Evacuated system and verified full pressures present. Removed compressor and dryer. When I went behind the unit to attach the rear compressor line, I found that when previous sealed system work was done.

"Arrived on site and inspected double oven and found customer had experienced F2E1 error code, Took one picture. Oven corrected itself and is currently working properly. Job complete, If issue happens again pre-order W10196757"

Arrived on site for dishwasher not filling . Found spoon stuck under float switch . Removed spoon ran diagnostics. All checked normal. No water leaks detected at time of service .No water leaks detected at time of service. Job complete

"Arrived on site for dryer not turning on. Upon arrival I confirmed 240v connection from outlet. I then disassembled and found heating element was grounded and had caused thermal fuse, and both high limit thermostats to blow as well. I replaced all needed components and verifying unit was still in warranty. Reassembled and tested dryer and found it functioning as designed. Call complete"

Arrived on site to install previous diagnosed part. Removed wrong bellow and installed new. Tested operation and found working as designed. No water leaks detected.

"Arrived on site for no heating . Ran temp check , unit not heating . Checked voltage at block . Found outlet is dropping a leg of power . Apt maintenance will need to check breakers or outlet . Unit is venting properly . No lint build up at time of service. Job complete"

Arrived on call for complaint of door not closing. Found door hitting bottom of freezer. Will need hinge . ; ordrng 1 W11093938 (Hinges)

Arrived on site for Intermittent Internal Lights - SP W11460554B - Special Project S153AQ. Captured photo of model and serial for quick pics. Found freezer module out.Removed driver module and installed new module driver. All light came back on.

On site to install previously diagnosed part. Replaced door fill tube. Reassembled and tested. Unit now functioning as designed. Call complete.

Arrived on call to replace bottom panel. After installation test operation.

"Arrived on site to inspect washer not completing cycle on hot water selection. Upon further inspection, I placed the unit in diagnostics and tested the valve and found barely any water dispensing in cold and hot water selections. I removed the water hoses form the valve and found the hot valve completely blocked with debris.I removed and replaced the valve and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. Demonstrated to water fill to the customer. No water leaks observed during service, job completed."

Arrived onsite to replace damaged cooktop and console. Replaced parts and tested. Unit is functioning properly. Job complete

"Arrived on site to test unit for loud humming noise. Found piece of foam hitting evap motor. Removed foam, tested unit, noise is no longer present. Job complete."

"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit was working to spec . Instructed customer on epa regulations and using rinse aid. Tested element and found no issues. Complete"

"Arrived on site to test unit for no power, tested unit found broken power cord, replaced power cord, unit now working as designed, purged gas line from air, all burners igniting, no leaks at this time job complete"

"Arrived onsite for refrigerator making abnormal thumping noises. Upon arrival I found FC= 0 RC=37 I put the unit into diagnostics and ran tests 1, 2 and 3 both thermistors showed pass and I could not hear any abnormal noises from the baffle. I accessed the compressor area and monitored noises. I was not able to recreate and noises. I called techline to report. As I waited I began hearing a slight knocking noise consistent with refrigerant flow through the evaporator SR#7731884366 Liam agreed. No repairs needed at this time. And no leaks were detected during time of service. Job complete"

"Arrived on site for a laundry center washing machine making a loud noise. Upon arrival the customer stated it would happen some time during the drain. I put the unit into diagnostics mode and ran each load individually. I replicated the noise during the drain and found it was the drain hose and dryer vent vibrating against each other. I found no mechanical failure on the unit itself. I informed the customer on what a customer instruct entails, and that they have used theirs today.

Arrived onsite to replace previously diagnosed parts. Replaced oven igniter. Tested unit at 350 degrees and unit is functioning properly. Job complete

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will shut off after going through the sensing portion of the cycle at the beginning. Ran through diagnostics and found an F5 E4 (lid not opened between cycles) error code. I ran the unit through an auto test in the unit ran as designed. Attempted to run a normal wash cycle and found the basket having a hard time spinning. Attempted to spin the basket by hand and found resistance and the basket not spinning freely. Checked underneath the washer for any obstructions and found no obstructions in the tub or underneath the unit. Spun the cam by hand and found a squeaking sound coming from the transmission. Unit will need new gear case for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11423758 (GEARCASE)

Arrived on site and inspected dishwasher and found door is not closing on the way. Found top rack is not set all the way back black adjusters are not lined up. Corrected top rack showed customer no items can be forward of Front Edge of rack. Job complete

Arrived onsite for unit knocking around. Customer said they did have some thing in there when the unit knocked around pretty hard. Looked at the unit and found the tub ring snapped out of place but after further inspection. Found that the spin basket near the bottom had some of the weld almost start to separate which is making the spin tub not spin correctly. Ordered new basket. Office to reschedule ; ordrng 1 W10554251 (spin basket)

"Arrived on site to inspect unit for not lighting up freezer, upon inspection found the module out causing issues. Replaced module and tested. Complete"

Arrived on site for washer with clothing getting caught under agitator. Upon arrival confirmed complaint and found yoga pants stuck under agitator. I was able to quickLy remove agitator and remove clothings. Inspected agitator and mounting screw. Found no damages to unit or parts. Reassembled unit. Went pver best tips for preventing this from happening again with customer.

"Arrived on site for washer needing previously diagnosed pump, harness, control. Confirmed prior issue and replaced all three needed parts. Reassembled and tested unit. Found washer cycled through each setting as designed and no leaks during repairs call complete"

On site for range led display being crooked. Found led display not fully seated on one side into plastic bracket with tabs. I reseated led display and confirmed it was secure in place. Unit functioning as designed. Call complete.

"Arrived on site to install previously diagnosed part. Placed in diagnostics and F10E3 and F8E2 came on. Cleared error codes and started diagnostics cycle. Fan motor turned on and drain pump drained as designed. Errors may be associated with the panel because both components related to error codes are working as designed. Removed panel and installed new panel. Tested panel and all buttons and led indicators on display are working as designed.

"Arrived on site for customer complaint of broken console, I replaced console, unit tested good."

Arrived on call for complaint of noise. Found some ice still around fan removed ice.

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing and replaced both parts. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for not heating, tested unit found track misaligned, aligned track, tested unit, unit working as designed, heated water for 1 minute, job complete"

we found the freezer above 32 degrees. We put the unit into test 4 and found equalized pressures at 30 psi. I found the dryer colder than room temperature. We let the unit run until step 4 I found the low side fluctuating from 5 psi to 0 psi rapidly.I evacuated the system from the high side after isolating the unit in the rc side only. I found the high side gauge went to 0 but the low side is taking a long time to evacuate. Spoke to PR and he suggested to perform a restriction clear with nitrogen and to replace the drier which we did. Then vacuumed system for 20-30 minuets system held constant vacuum. The charged system with measured amount of refrigerant. Unit operating as designed. Job complete"